Services Agreement

Microsoft · agreement dated September 30, 2026 · Official agreement

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5 of 135 cards in Use & Processing

Use & Processing · Company practice

Advertising targeting restriction on personal communications and files

Microsoft does not use private communications (email, chat, video calls, voicemail) or personal files (documents, photos) to target advertising to users.

Supporting quotations

We do not use what you say in email, chat, video calls or voice mail, or your documents, photos or other personal files, to target advertising to you. Our advertising policies are covered in detail in the Privacy Statement.

Qualifications & exceptions

  • Excludes personal communications and private files from ad targeting

data: communications · data: user_content · data: personal_files · purpose: advertising

Use & Processing · Company practice

Automated and human content moderation review

Where applicable, Microsoft may use automated systems and human reviewers to identify suspected spam, viruses, fraud, phishing, malware, jailbreaking, or other illegal or harmful content or conduct.

Supporting quotations

Where applicable, we may use automated systems and humans to review content to identify suspected spam, viruses, fraud, phishing, malware, jailbreaking, or other illegal or harmful content or conduct.

Qualifications & exceptions

  • Review is permitted where applicable; the clause does not promise universal monitoring.

Use & Processing · Context

Definition and scope of AI services

Defines AI services as features incorporating artificial intelligence technologies, including generative AI tools.

Supporting quotations

AI services" are services or features thereof that use Artificial Intelligence (AI) technologies, including any generative AI services.

Qualifications & exceptions

  • Includes all generative AI services

purpose: service_operation

Use & Processing · Restriction or exception

Restriction against using AI service data to train AI models

Users may not use Microsoft AI services, or data from them, to create, train or improve any AI technology, directly or indirectly. The clause is not limited to competing products.

Supporting quotations

You may not use the AI services, or data from the AI services, to create, train, or improve (directly or indirectly) any AI technology.

Use & Processing · Company practice

Storage and processing of AI inputs and outputs for abuse prevention

Microsoft stores and processes user prompts and generated AI outputs to detect and prevent abusive or harmful uses.

Supporting quotations

As part of providing the AI services, Microsoft will process and store your inputs to the service as well as output from the service, for purposes of monitoring for and preventing abusive or harmful uses or outputs of the service.

Qualifications & exceptions

  • Processed and stored to monitor and prevent abuse

data: ai_prompts · data: ai_outputs · purpose: abuse_prevention · purpose: security