Consumer agreement with DoorDash, with arbitration and a class-action waiver
These Consumer Terms and Conditions are a legal agreement between you and DoorDash. The agreement's Section 14 sets out an arbitration agreement that requires disputes to be submitted to arbitration with limited exceptions, including that U.S. consumers do not need to arbitrate individual claims of sexual harassment or sexual assault. Unless you opt out and to the extent permitted by law, you may pursue claims only individually (except Australia consumers) and you waive the right to seek relief in court and to a jury trial; the notice says this could affect your right to take part in pending or proposed class actions. Section 14 does not apply to Canada consumers in Québec.
Supporting quotations
THESE CONSUMER TERMS AND CONDITIONS (“AGREEMENT,” “TERMS AND CONDITIONS,” or “TERMS”) CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND DOORDASH
SECTION 14 OF THIS AGREEMENT (WHICH DOES NOT APPLY TO CANADA CONSUMERS RESIDING IN THE PROVINCE OF QUÉBEC) CONTAINS PROVISIONS THAT GOVERN HOW CLAIMS THAT YOU AND WE HAVE AGAINST EACH OTHER ARE RESOLVED
UNITED STATES CONSUMERS DO NOT NEED TO ARBITRATE INDIVIDUAL CLAIMS OF SEXUAL HARASSMENT OR SEXUAL ASSAULT IN CONNECTION WITH THEIR USE OF THE SERVICES
(1) YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AND SEEK RELIEF AGAINST US ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING (EXCEPT FOR AUSTRALIA CONSUMERS); AND (2) YOU ARE WAIVING YOUR RIGHT TO SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL ON YOUR CLAIMS.
THE ARBITRATION AGREEMENT COULD AFFECT YOUR RIGHT TO PARTICIPATE IN PENDING OR PROPOSED CLASS ACTION LITIGATION.
Highlights: privacy consent, User Content use, DashPass
The opening notice points out that Section 4 requires consent to the Privacy Policy, Section 8 covers DoorDash's use of certain User Content, Section 13 covers DashPass, and Section 20 limits DoorDash's liability. You may use the Services only if you are 18 or older and of legal age in your jurisdiction to form a binding contract.
Supporting quotations
SECTION 4 OF THIS AGREEMENT REQUIRES YOU TO CONSENT TO OUR PRIVACY POLICY.
SECTION 8 OF THIS AGREEMENT CONTAINS PROVISIONS RELATING TO OUR USE OF CERTAIN USER CONTENT.
SECTION 13 OF THIS AGREEMENT CONTAINS PROVISIONS RELATING TO DASHPASS.
SECTION 20 OF THIS AGREEMENT CONTAINS PROVISIONS WHICH LIMIT OUR LIABILITY TO YOU.
YOU MAY ONLY USE THE SERVICES IF YOU ARE 18 YEARS OF AGE OR OLDER AND ARE OF LEGAL AGE IN THE JURISDICTION IN WHICH YOU RESIDE TO FORM A BINDING CONTRACT WITH DOORDASH.
data: demographics
Legal Rights & Agreement Rules · Context
Your DoorDash contracting entity depends on your order location
“DoorDash” means DoorDash, Inc., a Nevada corporation, and its subsidiaries and affiliates. For United States Orders the agreement is with DoorDash, Inc. and/or its subsidiaries and affiliates, including DoorDash G&C, LLC depending on the Merchant, with separate entities named for Australia, Canada, New Zealand and Puerto Rico orders. Some provisions apply by the country of your primary residence or of your selected delivery or pickup address, using defined terms such as United States Consumer and United States Order, which include Puerto Rico.
Supporting quotations
“DoorDash,” “we,” “us,” and “our” mean DoorDash, Inc., a Nevada corporation, and its subsidiaries and affiliated companies
With respect to United States Orders (as defined below), these Terms and Conditions constitute a legal agreement between you and DoorDash, Inc. and/or its subsidiaries and affiliated companies, including DoorDash G&C, LLC (depending on the Merchant, as defined below).
Certain provisions of this Agreement apply based on the country of your primary residence or the country in which you have selected a delivery or pickup address
“United States Consumer” means your primary residence is in the United States, including Puerto Rico, a United States territory.
“United States Order” means you have selected a delivery or pickup address in the United States, including Puerto Rico, a United States territory (except as otherwise noted).
DoorDash is a marketplace platform, not a merchant
DoorDash operates an online marketplace and connection platform to broker exchanges among consumers, Merchants such as restaurants and businesses, and independent third-party Contractors who provide delivery or other services, and to give access to information on the Services. For delivery orders it notifies Contractors (or for certain orders, Merchants) of delivery opportunities, and for pickup orders it communicates availability to the consumer. DoorDash says it is not a merchant, retailer, restaurant, grocer, delivery service or food preparation business, except as specified in Section 6.
Supporting quotations
DoorDash operates an online marketplace and connection platform to (a) broker the exchange of goods and services among you and other consumers, restaurants and other businesses (“Merchants”), and independent third-party contractors who provide delivery and/or other services (“Contractors”); and (b) provide you with access to information on the Services.
DoorDash is not a merchant, retailer, restaurant, grocer, delivery service, or food preparation business (except as otherwise specified in Section 6 below).
Using or registering means you accept; features vary by address and app version
If you access DoorDash's websites, install or use its or Caviar's mobile apps or other technology, use any information, function, feature or service, click or tap to accept, or complete account registration, you represent and warrant that you have read and agree to be bound by the agreement and future amendments, that you are of legal age in your jurisdiction, and that you can enter the agreement personally and on behalf of any organization named on your account. Available Services and information may vary by the address you selected, some features may not be available to all Users or at all times, and some may only be in the latest app version. If you do not agree you may not access or use the Services.
Supporting quotations
you, your heirs, assigns, and successors (collectively, “you” or “your”) hereby represent and warrant that: (a) you have read, understand, and agree to be bound by this Agreement and any future amendments and additions to this Agreement as published from time to time
(b) you are of legal age in the jurisdiction in which you reside to form a binding contract with DoorDash; and (c) you have the authority to enter into the Agreement personally and, if applicable, on behalf of any organization for whom you have created an account
The specific Services or information available to you may vary based on the delivery or pickup address that you have selected.
Except as otherwise provided in this Agreement, if you do not agree to be bound by the Agreement, you may not access or use the Services.
data: location
Legal Rights & Agreement Rules · Procedure
DoorDash may change the terms by posting; continued use means acceptance
Subject to Section 14(k), DoorDash may modify the agreement or its policies about the Technology or Services at any time, effective on posting an updated version or through the Technology. For material changes it will notify you by email at the address you provided or by other means. Your continued use after changes constitutes agreement, and if you do not agree you should immediately stop using the Technology and Services.
Supporting quotations
DoorDash reserves the right to modify the terms and conditions of this Agreement or its policies relating to the Technology or Services at any time, effective upon posting an updated version of this Agreement
If we make any material changes to this Agreement, we will notify you by email at the email address that you have provided to us or by another means.
You should regularly review this Agreement, as your continued use of the Services after any such changes constitutes your agreement to such changes.
Subject to Section 14(k) of this Agreement, DoorDash reserves the right to modify
You consent to the Privacy Policy and to additional posted terms and policies
By using or accessing the Services you agree to be bound by the agreement and acknowledge and agree to the collection, use and disclosure of your personal information under DoorDash's Privacy Policy, which is incorporated by reference. You also agree to abide by any additional DoorDash terms or policies for Users published on its website or app, whether or not referenced in the agreement, and some features may have additional terms that are incorporated to the extent permitted by law. If you use the DoorDash Developer Portal you also accept the Developer Portal Terms, which control if they conflict with the agreement as to the Developer Portal.
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you agree to be bound by this Agreement and acknowledge and agree to the collection, use, and disclosure of your personal information in accordance with DoorDash’s Privacy Policy, which is incorporated in this Agreement by reference.
You also agree to abide by any additional DoorDash terms or policies for Users that are published on our website or mobile application, whether or not such terms or policies are directly referenced or linked elsewhere in this Agreement.
If you use the DoorDash Developer Portal, you also accept and agree to be bound by the
data: identifiers
Not stated here
The Privacy Policy and Developer Portal Terms were not supplied.
You agree to use the Services only for lawful purposes and not under false pretenses or for unlawful or deceptive purposes, in accordance with all laws including others' intellectual property, privacy and publicity rights, and only by means DoorDash explicitly authorizes. It is your responsibility to download the correct Technology for your device, DoorDash is not liable for incompatible devices, and it may terminate use with an incompatible or unauthorized device. You agree not to use another User's account, impersonate anyone, forge or manipulate headers or identifiers, or use the Services to cause nuisance, annoyance or inconvenience.
Supporting quotations
You will only use or access the Services for lawful purposes and you will not use or attempt to use the Services under false pretenses or for sending or storing any unlawful material or for deceptive or fraudulent purposes.
You will only use or access the Services in accordance with all applicable laws, including copyrights, trade secrets, other intellectual property rights, or other rights of any third party, including privacy, personality, or publicity rights.
You will only use or access the Services using means explicitly authorized by DoorDash.
We reserve the right to terminate your use of the Technology and/or Services if you are using the Technology or Services with an incompatible or unauthorized device.
You will not use or attempt to use another User’s account, impersonate any person or entity, or forge or manipulate headers or identifiers to disguise the origin of any content transmitted through the Services.
You will not use or attempt to use the Services to cause nuisance, annoyance, or inconvenience.
data: device · data: identifiers
Content & IP Rights · Restriction or exception
No commercial use, AI training, scraping
You agree not to use the Services or content accessible through them, including content viewable without logging in, for any commercial purpose such as contacting, advertising to or selling to Merchants, Users or Contractors without written permission, or, without DoorDash's prior written consent, in connection with developing any software program, including training a machine learning or AI system or providing cached data sets containing Services content to others. You also agree not to copy or distribute the Technology or content such as reviews, menus or catalogs for republication, compile any collection or directory from displayed content except for personal noncommercial use, resell, license or transfer the Technology, Services or content, use automated means to access or collect content, deep-link or use robots, crawlers or scripts to scrape, copy, index, frame or monitor the Services, or scrape or conduct systematic retrieval of data.
Supporting quotations
You will not use or attempt to use the Services, or any content accessible through the Services (including content accessible without being logged into your account), for any commercial purpose, including but not limited to contacting, advertising to, soliciting, or selling to any Merchant, User, or Contractor, unless DoorDash has given you prior permission to do so in writing.
You will not use or attempt to use the Services or content accessible through the Services without DoorDash's prior written consent in connection with the development of any software program, including, but not limited to, training a machine learning or artificial intelligence (AI) system or providing archived or cached data sets containing content accessible through the Services to another person or entity.
You will not copy or distribute, or attempt to copy or distribute, the Technology or any content displayed through the Services, including any reviews or Merchants’ menu content or catalogs, for republication in any format or media.
You will not directly or indirectly create or compile, or attempt to create or compile, any content or collection, compilation, or other directory from any content displayed through the Services except for your personal, noncommercial use.
You will use the Technology and Services only for your own use and will not directly or indirectly resell, license, or transfer the Technology, Services, or content displayed through the Services
You will not use, access, or collect content, data, information, or materials published or available on the Services
You will not deep-link to our websites or access our websites manually or with any robot, spider, script, web crawler, extraction software, automated process, service, tool, and/or device to scrape, copy, index, frame, or monitor any portion of our Services or websites
You will not scrape or otherwise conduct any systematic retrieval of data or other content from the Services
purpose: security
Security & Safeguards · Restriction or exception
No damaging, overloading, probing or gaining unauthorized access to systems
You agree not to use the Services in any way that could damage, disable, overburden or impair any DoorDash server or connected network, attempt to gain unauthorized access to any part of the Technology or Services or any connected account, resource, system or network, or probe, scan or test the vulnerability of any system or network or breach or circumvent security or authentication measures.
Supporting quotations
You will not use or attempt to use the Services in any way that could damage, disable, overburden, or impair any DoorDash server or the networks connected to any DoorDash server.
You will not attempt to gain unauthorized access to any part of the Technology or the Services and/or to any account, resource, computer system, and/or network connected to any DoorDash server.
You will not probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures DoorDash may use
purpose: security
Account & Service Control · Restriction or exception
Keep account information accurate, provide ID if asked
You represent that information you provide when registering or communicating is accurate, that you will promptly update it, and that you will provide whatever proof of identity DoorDash reasonably requests. You will keep your account password and other credentials secure and confidential. Your participation in and access to the Services is for your sole, personal or internal business use.
Supporting quotations
The information you provide to us when you register an account or otherwise communicate with us is accurate, you will promptly notify us of any changes to such information, and you will provide us with whatever proof of identity we may reasonably request.
You will keep secure and confidential your account password and any other login or identification credentials you use to access the Services.
Your participation in using and access to the Services is for your sole, personal, or internal business use.
data: identifiers · purpose: security
Legal Rights & Agreement Rules · Restriction or exception
No harmful or harassing conduct; follow the Community Guidelines
You agree not to engage in conduct that harms, attempts to harm or threatens the safety of other Users, Merchants, Contractors, DoorDash or its employees or community, and to take reasonable steps to prevent it, and not to engage in threatening, harassing, racist, sexist or other behavior DoorDash deems inappropriate. You agree to follow the Community Guidelines, which are incorporated by reference to the extent permitted by law, and to report errors, bugs, unauthorized access methods or breaches of DoorDash's intellectual property rights you uncover.
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You will not engage in conduct that harms, attempts to harm, or threatens the safety of other Users, Merchants, Contractors, DoorDash, DoorDash employees, or our community in any way whatsoever, and you will take reasonable steps to prevent the foregoing.
You will not engage in threatening, harassing, racist, or sexist behavior or any other behavior that DoorDash deems inappropriate when using the Services, and you agree to follow the DoorDash Community Guidelines
You will report any errors, bugs, unauthorized access methodologies, or any breach of our intellectual property rights that you uncover in your use of the Services.
Not stated here
The Community Guidelines were not supplied.
Charges & Financial Obligations · Restriction or exception
No abuse of promotions, false order claims
You agree not to abuse promotional or credit codes, including by redeeming multiple coupons at once or opening multiple accounts for first-time-user offers; not to falsely or fraudulently claim that your order or items were missing, incorrect, poor quality, defective or never delivered, and to return an order mistakenly delivered to you if requested; not to falsely or fraudulently dispute a card charge or initiate a chargeback; and not to ask a Contractor to buy or deliver anything not ordered through the platform or give or offer goods to a Contractor related to your order.
Supporting quotations
You will not abuse or attempt to abuse our promotional or credit code system, including by redeeming multiple coupons at once or by opening multiple accounts to benefit from offers available only to first-time Users.
You will not falsely or fraudulently claim that your order or items from your order were missing, incorrect, of poor quality, defective, or never delivered and you will return any order mistakenly delivered to you if requested by DoorDash, a Merchant, or a Contractor.
You will not falsely or fraudulently dispute a credit or debit card charge or initiate or request a chargeback with respect to any charge from DoorDash or related to your use of the DoorDash platform.
(i) ask a Contractor to purchase or deliver any goods or perform any services not ordered through the DoorDash platform; or (ii) give or offer to give any goods to a Contractor related to your DoorDash order.
data: payment
Account & Service Control · Company practice
DoorDash may suspend or deactivate your account for breach; penalties may follow
If DoorDash believes or determines you breached any provision it may suspend or permanently deactivate your account or take other action at its sole discretion, and where required by law, which may include Québec, it will give written notice with reasons. Prohibited uses may result in criminal, civil or administrative penalties, fines or sanctions against the User and those assisting the User.
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In the event that we believe or determine that you have breached any of the aforementioned or any other provision of these Terms, we reserve the right to suspend and/or permanently deactivate your account or take other appropriate action at our sole discretion.
Where required by law, which may include in the Province of Québec, we will provide you with written notice of the suspension or deactivation of your account, including the reasons which led us to take such action.
Engaging in any prohibited use of the Services may result in criminal, civil, and/or administrative penalties, fines, or sanctions against the User and those assisting the User.
Legal Rights & Agreement Rules · Restriction or exception
Merchants and Contractors are independent
DoorDash says it connects you with independent Merchants and independent Contractors, is not a merchant, retailer, restaurant, grocer, pharmacy, delivery service or food preparation business and is not a common carrier, and has no responsibility or liability for the acts or omissions of any Merchant or Contractor. Delivery, pickup and preparation times are estimates, not promises. You agree DoorDash is not responsible for food preparation, product offerings, handling or safety, or whether photographs, menus, descriptions or nutrition, ingredient and allergen information accurately reflect goods sold, and it does not verify Merchants' legal compliance. Listing information may not have come directly from the Merchant and may have been generated or enhanced with artificial intelligence. Goods are prepared by the Merchant and title passes from the Merchant to you at the Merchant's location, and neither the Contractor nor DoorDash acquires ownership of goods you order.
Supporting quotations
You understand and agree that DoorDash provides the Services to connect you with independent Merchants that provide the products and services offered through the Services, and independent third-party Contractors who provide delivery and other services.
DoorDash is not a merchant, retailer, restaurant, grocer, pharmacy, chemist, delivery service, or food preparation business, and has no responsibility or liability for the acts or omissions of any Merchant or any Contractor.
Any delivery, pickup, or preparation times displayed through the Services are purely estimates and do not represent a promise, commitment, or guarantee by DoorDash.
You agree that DoorDash is not responsible for Merchants’ food preparation or product offerings, food or product handling, or the safety of the food or other products, or whether the photographs, images, videos, menu or product listings, catalog, item descriptions, or other menu, product, or catalog information (including nutrition, ingredient, and/or allergen information) displayed through the Services accurately reflect the goods and services sold by Merchants
may not have been provided directly by the Merchant and/or may have been generated or enhanced with the assistance of artificial intelligence
title to the goods passes from the Merchant to you at the Merchant’s location
neither the Contractor nor DoorDash holds title to or acquires any ownership interest in any goods that you order through the Services
DashMart, Canadian DashMart and gift-card sales are made by separate entities
Despite the general rule, for United States Orders with DoorDash Essentials, LLC (dba DashMart or other brands), that subsidiary is the Merchant and retailer of the goods sold. For Canada Orders with Rapid Retail Canada, Inc., an affiliate of DoorDash Technologies Canada, Inc., that company is the Merchant. For closed-loop and open-loop gift or other prepaid cards and DoorDash credits sold in the United States by DoorDash Giftcards LLC, a subsidiary of DoorDash, Inc., that entity is the Merchant.
Supporting quotations
For United States Orders placed through the Services with DoorDash Essentials, LLC (dba DashMart or other brands), DoorDash Essentials, LLC is the Merchant and is therefore the retailer of the goods sold.
For Canada Orders placed through the Services with Rapid Retail Canada, Inc. (dba DashMart or other brands), Rapid Retail Canada, Inc. is the Merchant and is therefore the retailer of the goods sold.
DoorDash Giftcards LLC is the Merchant and is therefore the retailer of the cards and credits sold. DoorDash Giftcards LLC is a subsidiary of DoorDash, Inc.
Account & Service Control · Restriction or exception
You are responsible for all activity on your account
You must give accurate, current and complete information when registering and at all other times, are the sole authorized User of your account, and are solely and fully responsible for all activity under your password, account or device. You must monitor your account to prevent use by minors, accept full responsibility for unauthorized use, may not authorize others to use your account or transfer it, and must notify DoorDash immediately of suspected unauthorized use. DoorDash will not be liable and you may be liable for losses, damages, liability, expenses and fees incurred by DoorDash or a third party from someone else using your account, except that for Canada Consumers in Québec this does not limit DoorDash's liability for its own or its representatives' acts. If information is untrue, inaccurate, not current or incomplete, or DoorDash reasonably suspects that, it may suspend or terminate your account and refuse current or future use. DoorDash may enable or require single login credentials for DoorDash and Caviar, and you may not create an account if previously removed or banned.
Supporting quotations
You are the sole authorized User of any account you create through the Services. You are solely and fully responsible for all activities that occur under your password or account or through your device.
You agree that you shall monitor your account to prevent use by minors, and you will accept full responsibility for any unauthorized use of your password or your account. You may not authorize others to use your User account, and you may not assign or otherwise transfer your User account to any other person or entity.
DoorDash will not be liable, and you may be liable, for losses, damages, liability, expenses, and fees incurred by DoorDash or a third party arising from someone else using your account; however, if you are a Canada Consumer who resides in the Province of Québec, the foregoing does not limit DoorDash’s liability for the consequences of its own acts or the acts of its representatives.
If you provide any information that is untrue, inaccurate, not current, or incomplete, or if DoorDash has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, DoorDash has the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).
We may enable or require you to use a single set of login credentials to use the DoorDash and/or Caviar services.
You agree not to create an account or use the Services if you have been previously removed from the DoorDash platform by DoorDash or if you have been previously banned from use of the Services.
data: identifiers · data: demographics
Content & IP Rights · Restriction or exception
You warrant your User Content is yours and lawful
User Content includes ratings, reviews, feedback and other text, photos, images, audio and video you post or provide. You represent and warrant that you own or have the right to provide it and that it does not violate third-party rights; is not false, deceptive, defamatory, offensive, abusive or pornographic or hateful; is not sexually explicit or violent or show weapons, illegal drugs or hate symbols; is not unlawful or phishing or spoofing; does not create a privacy or security risk or contain confidential or personally identifiable information; does not solicit money; does not contain professional advice; does not harass or threaten; does not reflect negatively on DoorDash, including its goodwill, name and reputation; does not interfere with DoorDash's sites or Technology; and does not violate law, the agreement or content guidelines.
Supporting quotations
You represent and warrant that you are the owner of, or otherwise have the right to provide, all User Content that you submit, post, and/or otherwise transmit through the Services.
(ii) contain material that is false, intentionally misleading, deceptive, defamatory, offensive, abusive, or pornographic, including material that racially or religiously vilifies, incites violence or hatred, or is likely to insult or humiliate others based on race, religion, ethnicity, gender, age, sexual orientation, or any physical or mental disability; (iii) contain sexually explicit or violent content or photos, images, or videos of weapons, illegal drugs, or hate symbols; (iv) contain any material that is unlawful or relates to unlawful conduct (including phishing and spoofing); (v) create a privacy or security risk to any person, including by soliciting personal information from any person, or contain any confidential, sensitive, private, or personally identifiable information; (vi) solicit money from any person; (vii) contain financial, legal, medical, or other professional advice; (viii) harm, abuse, harass, stalk, threaten, or otherwise offend; (ix) reflect negatively on DoorDash, including DoorDash’s goodwill, name, and reputation;
(xii) violate any law or regulation; or (xiii) violate this Agreement or any community or content guidelines that DoorDash may publish from time to time
You license User Content to DoorDash perpetually and irrevocably
You grant DoorDash and its service providers a perpetual, irrevocable, transferable, fully paid, royalty-free, non-exclusive, worldwide, fully sublicensable license to use, copy, display, publish, modify, remove, publicly perform, translate, create derivative works from and distribute your User Content in connection with DoorDash's business, in all forms now known or later invented, without notice or approval. You also license your username, first name and last initial, profile photo if available and other profile information, including ratings history, to attribute User Content to you, though DoorDash need not attribute it. Other Users may access and use your User Content as the Services' functionality permits. The license survives termination of the Services or your account.
Supporting quotations
You hereby grant DoorDash (including DoorDash’s service providers) a perpetual, irrevocable, transferable, fully paid, royalty-free, non-exclusive, worldwide, fully sublicensable right and license to use, copy, display, publish, modify, remove, publicly perform, translate, create derivative works from, distribute, and/or otherwise use the User Content in connection with DoorDash’s business and in all forms now known or hereafter invented (collectively, “Uses”), without notification to and/or approval by you.
You further grant DoorDash a license to use your username, first name and last initial, profile photo (if available), and/or other User profile information, including, without limitation, your ratings history, to attribute User Content to you in connection with such Uses, without notification to or approval by you.
You agree that this license includes the right for other Users to access and use your User Content in conjunction with participation in the Services and as permitted through the functionality of the Services.
the license granted to DoorDash herein shall survive termination of the Services or your account
DoorDash may remove, monitor, publicly profile and disclose User Content
DoorDash reserves the right in its sole discretion to remove or disable access to User Content, suspend or terminate your account, or pursue other remedies if content violates the agreement or guidelines or it considers it objectionable for any reason. You agree it may monitor or delete User Content (without an obligation to do so) or decide not to publish it. DoorDash may also access, read, preserve and disclose any information as it reasonably believes necessary to satisfy law, regulation, legal process or governmental request, enforce the agreement, detect or address fraud, security or technical issues, respond to support requests, or protect rights, property or safety. It may aggregate your publicly viewable User Content and certain other information into a User profile viewable by anyone, which you can make public or restricted.
Supporting quotations
DoorDash reserves the right in its sole discretion to remove or disable access to any User Content from the Services, suspend or terminate your account at any time, or pursue any other remedy or relief available under equity or law if you post any User Content that violates this Agreement or any community or content guidelines we may publish or that we consider to be objectionable for any reason.
You agree that DoorDash may monitor and/or delete your User Content (but does not assume the obligation to do so) or may decide to not publish, display, or otherwise make available your User Content for any reason at DoorDash’s sole discretion.
DoorDash may also access, read, preserve, and disclose any information as DoorDash reasonably believes is necessary to satisfy any applicable law, regulation, legal process, or governmental request; enforce this Agreement, including investigation of potential violations hereof; detect, prevent, or otherwise address fraud, security, or technical issues; respond to User, Contractor, or Merchant support requests; or protect the rights, property, or safety of DoorDash, our Users, and the public.
We may aggregate your publicly viewable User Content and certain other information about you onto a User profile viewable by anyone, which you can choose to make public
Feedback is at your risk and licensed to DoorDash without compensation
Ideas, suggestions and proposals submitted through suggestion, feedback, wiki, forum or similar pages are treated as User Content, are at your own risk, and DoorDash has no confidentiality or other obligations for them. You represent you have the rights to submit the Feedback and grant DoorDash and its service providers a perpetual, irrevocable, transferable, fully paid, royalty-free, non-exclusive, worldwide, fully sublicensable license to use, copy, display, publish, modify, remove, perform, translate, create derivative works from and distribute it.
Supporting quotations
You agree that any submission of any ideas, suggestions, and/or proposals to DoorDash through its suggestion, feedback, wiki, forum, or similar pages (“Feedback,” which is considered User Content) is at your own risk and that DoorDash has no obligations (including, without limitation, obligations of confidentiality) with respect to such Feedback.
you hereby grant to DoorDash (including DoorDash’s service providers) a perpetual, irrevocable, transferable, fully paid, royalty-free, non-exclusive, worldwide, fully sublicensable right and license to use, copy, display, publish, modify, remove, publicly perform, translate, create derivative works from, distribute, and/or otherwise use such Feedback.
Content & IP Rights · Restriction or exception
Ratings and Reviews must be honest and first-hand
Ratings and Reviews, including any photo or video expressing an opinion about a Merchant or business, are User Content. They are not endorsed by DoorDash, which has no liability for them. You agree your Rating or Review reflects your honest opinion based on first-hand experience; you will not review a business in which you have an ownership, employment or affiliation interest or a competitor; you will not submit one in exchange for payment, free food or other benefits; it will comply with the FTC endorsement guides for U.S. orders and Canadian guidelines for Canada orders, the agreement and the Content Guidelines. DoorDash may decline to publish a Rating or Review for any reason, may remove one that it determines could diminish integrity or violates the agreement without notice, and may create summaries of written Reviews using artificial intelligence or other means and display them. A displayed Rating, Review or photo may reflect an in-person dining experience or may not have been submitted on the platform or by a DoorDash customer.
Supporting quotations
Ratings and Reviews are not endorsed by DoorDash and do not represent the views of DoorDash or its affiliates. DoorDash shall have no liability for Ratings and Reviews or for any claims of economic loss resulting from such Ratings and Reviews.
(i) your Rating or Review will reflect your honest and truthful opinion and will be based on first-hand experience with the Merchant or business; (ii) you will not provide a Rating or Review for any Merchant or business for which you have an ownership interest, employment relationship, or other affiliation or for any competitor of such a Merchant or business; (iii) you will not submit a Rating or Review in exchange for payment, free food items, or other benefits from a Merchant or business;
(vii) we may decide to not publish, display, or otherwise make available your Rating or Review for any reason in our sole discretion;
(ix) a Rating, Review, or photo displayed in connection with a restaurant may reflect an in-person dining experience; and (x) a Rating, Review, or photo may not have originally been submitted on the DoorDash platform and/or may not have been submitted by a DoorDash customer.
If we determine, in our sole discretion, that any Rating or Review could diminish the integrity of the Ratings and Reviews or otherwise violates this Agreement, we may remove such Rating or Review without notice
We may create summaries of written Reviews using artificial intelligence or other means and display such summaries.
(iv) for United States Orders, any Rating or Review you submit will comply with the Federal Trade Commission’s Guides Concerning the Use of Endorsements and Testimonials in Advertising; (v) for Canada Orders, any Rating or Review you submit will comply with the Competition Bureau’s Enforcement Guidelines and Advertising Standards Canada's Interpretation Guideline for Testimonials, Endorsements and Reviews;
By creating an account or using the Services you agree to accept communications from or on behalf of DoorDash, Contractors, Merchants, partners and third-party service providers by email, text, direct message, chat and calls at the contact information you provide, and by push notification and in-app messages. You agree you may receive communications generated by an automatic telephone dialing system or delivering prerecorded or automated messages, including about your orders, and that Contractors facilitating your order will contact you, including by MMS messages to confirm delivery. Message and data rates may apply. Communications may be commercial or marketing, transactional or relationship messages such as service interruptions, security, safety, policy updates, newsletters, and messages about research, political advocacy or customer support. Receiving marketing is not a condition of using the Services, and any message or call about an order is treated as transactional. You agree to keep your contact information updated.
Supporting quotations
you agree to: (a) accept and receive communications from or on behalf of DoorDash, Contractors, Merchants, partners, and/or third parties providing services to you or DoorDash, including via email, text message, direct message, chat, and calls, to the contact information you provide to DoorDash when registering an account or using the Technology or Services; and (b) receive communications via push notification or in-app messages in the DoorDash or Caviar mobile application.
you may receive communications (e.g., calls, text messages, etc.) that are generated by an automatic telephone dialing system, and/or which will deliver prerecorded or automated messages, sent by or on behalf of DoorDash and Merchants
you will receive communications from Contractors who are facilitating your receipt of the benefit of the Services (including multimedia messaging service (“MMS”) messages to confirm the delivery of your order)
newsletters, and messages relating to research, political advocacy, or customer support
You acknowledge that receiving commercial or marketing messages or calls is not a requirement or condition for you to use the Services.
any message (including text message) or call you may receive from us, a Merchant, or a Contractor regarding an order is a transactional message, not a commercial, marketing, or promotional message or call
An opt-out applies only to the channel for which it is submitted. Marketing emails have an opt-out mechanism, but the only option for transactional or relationship emails is to delete your account. Transactional or relationship texts such as order updates can be turned off in account settings or by replying STOP or sending STOP to 87424, but MMS delivery-confirmation messages from Contractors cannot be opted out of unless you stop using the Services and delete your account. For calls you can ask to be added to DoorDash's internal do not call list, and push notifications can be turned off in the app. To opt out of all communications, the only option is to delete your account.
Supporting quotations
If you opt out of receiving communications via one channel, that opt out will only apply to the specific channel for which the opt out is submitted
For transactional or relationship email messages, the only opt-out option is to delete your account.
To opt out of receiving transactional or relationship text messages (e.g., order updates), you can: (x) toggle or slide off this type of message in your account settings; (y) reply “STOP” to a text message you receive; or (z) send “STOP” to 87424.
For MMS messages sent by Contractors to confirm the delivery of your order, you cannot opt out of receiving these messages unless you stop using the Services and delete your account.
For phone calls, you can submit a request to be added to DoorDash’s internal do not call list
For push notifications, you can toggle or slide off these notifications in the mobile application.
To opt out of all communications, the only option is to delete your account.
You authorize your wireless carrier to disclose account and device information
You authorize your wireless carrier to use or disclose information about your account and your wireless device, if available, to DoorDash or its service provider for the duration of your business relationship, solely to help identify you or your device and to prevent fraud.
Supporting quotations
You authorize your wireless carrier to use or disclose information about your account and your wireless device, if available, to DoorDash or its service provider for the duration of your business relationship, solely to help them identify you or your wireless device and to prevent fraud.
Qualifications & exceptions
Stated purpose is limited to identifying you or your device and preventing fraud.
By creating an account or using the Services you consent to electronic records and agree that terms, agreements, notices and disclosures DoorDash provides electronically satisfy any legal requirement that they be in writing. You agree to keep your contact information, including email address, current, and need a device with browser and internet access and printer or storage to view and keep the agreement. This does not affect your statutory rights.
Supporting quotations
you consent to the use of electronic records. You also agree that all terms and conditions, agreements, notices, disclosures, and other communications that DoorDash provides to you electronically satisfy any legal requirement for such communications to be in writing.
This paragraph does not affect your statutory rights.
To view and retain a copy of this Agreement, you will need (a) a device (such as a computer or mobile phone) with a web browser and Internet access, and (b) either a printer or storage space on such device.
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Content & IP Rights · Restriction or exception
DoorDash owns the Technology and Services
DoorDash and its licensors own all right, title and interest, including IP rights, in the Technology and Services. The agreement is not a sale and conveys no ownership or IP rights. DoorDash names, logos and product names are trademarks of DoorDash or third parties and no license is granted, and you agree not to remove, alter or obscure copyright, trademark or other proprietary notices.
Supporting quotations
DoorDash alone (and its licensors, where applicable) shall own all right, title, and interest, including all related intellectual property rights, in and to the Technology and the Services. This Agreement is not a sale and does not convey to you any rights of ownership in or related to the Technology or the Services
You agree that you will not remove, alter, or obscure any copyright, trademark, service mark, or other proprietary rights notices incorporated in or accompanying the Technology or the Services.
Charges & Financial Obligations · Company practice
Prices may differ from merchants’, estimates can be held and adjusted
Menu prices shown may differ from those offered by Merchants or elsewhere, may not be the lowest, may change at any time without notice, and DoorDash need not itemize its costs or margins. For certain transactions, subtotals at checkout are estimates, and DoorDash may place a hold on your payment method for more than the amount shown and charge the final price afterward. You are liable for all transaction taxes, including on DashPass fees, and DoorDash may charge additional amounts for them. If the amount charged incorrectly differs from the total shown at checkout, DoorDash may make an additional charge so the total is consistent, and a percentage gratuity may be based on the subtotal before discounts. Payments are processed by DoorDash or its processor using your preferred method; it may use updated card details or other methods on file, including charging any payment method on file if the preferred one fails.
Supporting quotations
the prices for menu or other items displayed through the Services may differ from the prices offered or published by Merchants for the same menu or other items and/or from prices available at third-party websites and that such prices may not be the lowest prices at which the menu or other items are sold and may change at any time without notice
For certain transactions, the subtotals shown at checkout are estimates that may be higher or lower depending on the final in-store totals. In those situations, DoorDash reserves the right to temporarily authorize or place a hold on your payment method for an amount that may be greater than the amount shown at checkout and to charge your payment method the final price after checkout.
You are liable for all transaction taxes (other than taxes based on DoorDash’s income), including sales tax, use tax, goods and services tax, and other transaction taxes if applicable, on the Services provided under this Agreement
DoorDash reserves the right to make an additional charge to your payment method after the initial charge so that the total amount charged is consistent with the total amount displayed to you at checkout and/or after gratuity is selected.
If gratuity is displayed as a percentage, such percentage may be based on the subtotal before the application of any discounts, promotional offers, or credits.
This includes our right to charge any payment method on file if your initial form of preferred payment fails.
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Charges & Financial Obligations · Context
Strikethrough prices may not reflect a real regular price (United States Orders)
For United States Orders DoorDash may use strikethrough pricing and does not represent that the strikethrough price was the regular or former price for any particular period. It may rely on Merchants or third parties for regular price information, the strikethrough price may be an introductory price offered briefly, and unless specified it represents a non-member discount where the Merchant has a membership program.
Supporting quotations
DoorDash does not represent that the strikethrough price was the regular or former price of items for any particular period of time and the time period may vary widely depending on the items.
The strikethrough price may also be an introductory price that was offered for a short period of time. Unless otherwise specified, the strikethrough price represents a non-member discount to the extent the Merchant has a membership program.
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Charges & Financial Obligations · Restriction or exception
Charges for completed or confirmed orders are final
For United States, Canada and New Zealand Orders, charges for completed and delivered orders, or orders confirmed by a Merchant, are final and non-refundable, and DoorDash has no obligation to provide refunds or credits but may grant them gratuitously in its sole discretion. For certain orders you may need to provide identification or a signature, and if you do not, DoorDash will not honor a claim that the order was not delivered and you may face a non-refundable Undeliverable Item Fee. For Australia Orders, to the extent permitted by law, completed orders are final and similar rules apply, with the Merchant liable for problems it is responsible for and DoorDash may assist at its discretion. To claim a refund or credit you follow the procedures in the Technology or Services.
Supporting quotations
Charges paid by you for completed and delivered orders, or for orders confirmed by a Merchant, are final and non-refundable. DoorDash has no obligation to provide refunds or credits but may grant them gratuitously at DoorDash’s sole discretion in each case
if you fail to provide the required identification information or signature for such an order, you agree and acknowledge that we will not honor any claim that your order was not delivered and you may be subject to a non-refundable Undeliverable Item Fee.
charges paid by you for completed and delivered orders are final and DoorDash has no obligation to provide refunds or credits
The Merchant will be liable for any major or minor problems with Merchant orders for which they are responsible, though DoorDash may assist, at its sole discretion, with remedies such as refunds or credits.
In order to make a claim for a refund or credit, please follow the procedures set out in the Technology or Services.
Qualifications & exceptions
Applies to United States, Canada and New Zealand Orders; Australia has a separate clause subject to Australian Consumer Law.
data: payment
Charges & Financial Obligations · Restriction or exception
Promotions and credits: no cash value, expiry, clawback
Promotional offers may differ by User and may be used only by the intended audience for the intended purpose and lawfully; they may not be duplicated, sold or transferred, are subject to their specific terms and the Promotional Offers and Credits Terms, cannot be redeemed for cash and expire as stated. DoorDash may withhold or deduct credits or benefits, or charge additional amounts, if it determines or reasonably believes a redemption was in error, fraudulent, illegal or violated terms, and may modify or cancel an offer or change those terms at any time. Credits cannot be redeemed for cash except as law requires, may be lost if your account is deactivated or deleted, and credits on a DoorDash or Caviar account may be used only on that brand. Gratuitous Credits expire six months from issue unless otherwise stated, may expire earlier if your account is deactivated or deleted, and include promotional credits, some customer support credits and referral credits.
Supporting quotations
DoorDash, at its sole discretion, may make promotional offers with different features and different pricing to any User.
(ii) may not be duplicated, sold, or transferred in any manner, or made available to the general public, unless expressly permitted by DoorDash; (iii) are subject to the specific terms that DoorDash establishes for such promotional offer; (iv) cannot be redeemed for cash or cash equivalent;
DoorDash reserves the right to withhold or deduct credits or benefits obtained through a promotion, or to charge additional amounts that would have applied to the transaction had the promotion not applied, in the event that DoorDash determines or believes on reasonable grounds that the redemption of the promotion or receipt of the credit or benefit was in error, fraudulent, illegal, or in violation of the applicable promotion terms or this Agreement.
DoorDash reserves the right to modify or cancel an offer at any time.
Credits may not be redeemed for cash or cash equivalent except when required by applicable law. You may lose the ability to use your credits if your account is deactivated or deleted.
Some credits are gratuitous, which means they are subject to expiration and are valid for six (6) months from the date of issue unless otherwise stated at the time of issuance or prohibited under applicable law (“Gratuitous Credits”). Gratuitous Credits may expire earlier than originally stated if your account is deactivated or deleted.
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Not stated here
The Promotional Offers and Credits Terms and Referral Program Terms were not supplied.
Charges & Financial Obligations · Company practice
DoorDash may change fees and charge different prices
DoorDash may change the fees it charges you as it deems necessary or appropriate for its business, including Delivery, Service, Small Order, Long Distance, Regulatory Response and Weather Impact Fees, may offer different pricing to customers based on factors such as geographic area or usage, and may charge additional fees required by law. It may also charge Merchants commissions and other fees on orders you place and change those. The agreement says none of its fees to you is for any right to access, install or use any Technology.
Supporting quotations
DoorDash may change the fees that DoorDash charges you as we deem necessary or appropriate for our business, including but not limited to Delivery Fees, Service Fees, Small Order Fees, Long Distance Fees, Regulatory Response Fees, and Weather Impacts Fees. DoorDash may offer different pricing to customers based on a variety of factors, including but not limited to geographic areas or usage.
DoorDash may charge Merchants fees on orders that you place through the Services, including commissions and other fees
None of the Service Fee, Delivery Fee, Small Order Fee, Long Distance Fee, Regulatory Reponse Fee, Weather Impact Fee, or any other fee charged to you by DoorDash is for any right to access, install, or use any Technology.
DoorDash gift cards and purchased credits: separate terms, no cash value
DoorDash gift cards and credits you purchase are governed by the Gift Card Terms and Conditions and Purchased Credits Terms and Conditions, incorporated by reference. They may be redeemable toward eligible orders on DoorDash and, for United States Orders only, Caviar, and are not redeemable for cash except where law requires. Redeemed gift card amounts become credits linked to your account; these credits do not expire but you lose access to them if your account is deactivated or deleted, and credits on one brand's account may only be used on that brand. Gift cards are issued by specified DoorDash entities by country, and non-DoorDash gift cards sold through the Services are solely the issuer's obligation.
Supporting quotations
DoorDash gift cards and credits purchased by customers from DoorDash (“Purchased Credits”) are governed by DoorDash’s
Gift cards and Purchased Credits are not redeemable for cash except when required by applicable law. Once a gift card is redeemed, the amount of the gift card is converted into credits linked to your account
While credits from gift cards and Purchased Credits do not expire, you will lose access to such credits if your account is deactivated or deleted.
Any non-DoorDash gift card sold through the Services is issued by and solely the obligation of the respective Merchant or other party that issued the card and is not an obligation or liability of any DoorDash party.
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Not stated here
The Gift Card and Purchased Credits terms were not supplied.
Charges & Financial Obligations · Permission or license
SNAP/EBT purchases (US, not Puerto Rico): you authorize use of your EBT card
DoorDash lets customers in the United States, excluding Puerto Rico, buy SNAP-eligible items from select Merchants with a valid EBT card. For any SNAP EBT transaction a credit or debit card must also be linked to pay fees, taxes, tips and non-SNAP items. By providing EBT card information you represent you are legally authorized to use it and it is current and valid, and you authorize DoorDash to use it for transactions involving your SNAP benefits. DoorDash cannot accept EBT cash at this time.
Supporting quotations
DoorDash permits customers in the United States (but excluding Puerto Rico) to purchase Supplemental Nutrition Assistance Program (“SNAP”) eligible items from select Merchants using a valid Electronic Benefits Transfer (“EBT”) card. For any transactions involving use of your SNAP EBT funds, a credit or debit card must also be linked to your DoorDash account to pay for any fees, taxes, delivery tips, and any other items you purchase that are not SNAP-eligible.
By providing DoorDash with your SNAP EBT card information, you represent and warrant that (i) you are legally authorized to use the SNAP EBT card provided; (ii) your SNAP EBT card is current and valid; and (iii) you authorize DoorDash to use your SNAP EBT card information for transactions involving use of your SNAP EBT benefits. DoorDash cannot accept EBT cash at this time.
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Charges & Financial Obligations · Procedure
Tax invoices for Australia, Canada and New Zealand orders are electronic
For Australia, Canada and New Zealand Orders, a tax invoice or alternative taxable supply information for DoorDash fees is made available when legally required or otherwise at DoorDash's discretion, on request through Customer Support. Invoices are made only in electronic form, and for menu items you should contact the Merchant.
Supporting quotations
A tax invoice (or alternative taxable supply information if and when permitted to be issued under Australia, Canada, or New Zealand tax law instead of a tax invoice) for DoorDash fees will be made available by DoorDash to you when DoorDash is legally required to do so, or otherwise at DoorDash’s sole discretion, upon you having submitted a request
You agree that invoices (or alternative taxable supply information) will only be made in electronic form.
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Sharing & Disclosure · Company practice
DoorDash may share your information with Checkout Merchants when you transact
DoorDash provides checkout-related services to third-party merchants outside its platform. If you complete a transaction directly with a Checkout Merchant and DoorDash determines you are a registered User, it may share certain information about you, including loyalty or rewards information, DashPass subscription status and payment card, payment method, billing and contact information, with that merchant to facilitate the transaction. The merchant's processing is subject to its own privacy policy and terms, DoorDash is not a party to the transaction and is not liable for the merchant's processing, and questions or disputes go to the merchant or your payment provider.
Supporting quotations
If you are completing a transaction directly with a Checkout Merchant outside of the DoorDash platform and we determine that you are a registered DoorDash User, we may share certain information about you, including loyalty or rewards information, DashPass subscription status, and/or payment card, payment method, billing, and contact information, with the Checkout Merchant for the purpose of facilitating the transaction.
The processing of such information by the Checkout Merchant is subject to the Checkout Merchant’s privacy policy, terms of service, and/or other applicable terms. DoorDash is not a party to any such transaction and DoorDash is not liable or responsible for the Checkout Merchant’s processing of your information.
Charges & Financial Obligations · Company practice
DashPass is an auto-renewing subscription charged at each period
DashPass is an automatically renewing subscription requiring recurring payments until canceled, giving access to benefits on eligible orders from eligible Merchants above a minimum subtotal; DoorDash may change Merchant eligibility at any time with or without notice, and benefits can vary for orders with alternative fee structures. It is offered for a monthly or yearly fee payable at the start of the period. You are charged your first fee and taxes on the purchase date, or the day after a free trial ends, and you authorize DoorDash and its service providers to store your payment method and others on file to run auto-renewals, including retrying with different methods if payment fails. Unless you cancel, your subscription renews automatically at the end of the period, with prior notice only to the extent required by law, and DoorDash charges the then-current fee and taxes. If a fee is not paid or a transaction fails, DoorDash may suspend, disable, cancel or terminate your access to the Services or DashPass, and you remain responsible for past-due amounts.
Supporting quotations
DashPass is an automatically renewing subscription requiring recurring payments until canceled.
DoorDash reserves the right to change whether a Merchant is eligible for DashPass at any time with or without notice.
DashPass is offered for a monthly or yearly fee payable at the start of the relevant period.
(ii) you authorize DoorDash and its service providers to store your designated payment method as well as any other payment method associated with your account to execute future DashPass auto-renewal transactions, which includes retrying payment using various payment methods you have on file if payment fails when attempting a renewal;
UNLESS YOU CANCEL, BY DEFAULT (AND WITH PRIOR NOTICE ONLY TO THE EXTENT REQUIRED BY APPLICABLE LAW), YOUR DASHPASS SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF THE THEN-CURRENT SUBSCRIPTION PERIOD
If any subscription fee is not paid in a timely manner or your transaction cannot be processed, we reserve the right to suspend, disable, cancel, or terminate your access to the Services or your DashPass subscription.
Charges & Financial Obligations · Company practice
DashPass through an employer or student plan follows additional eligibility
You may be eligible for a complimentary DashPass subscription if an employer or third-party Program Manager obtains one through DoorDash for Business; it begins and ends under the Program Manager's arrangement unless you cancel, you must register and activate it, and use is subject to the agreement and the DoorDash for Business terms. DoorDash may offer discounted DashPass student plans to qualifying individuals, including those currently enrolled at an accredited college or university, who may need to provide documents for verification; student plans are subject to the agreement.
Supporting quotations
you may be eligible for a complimentary DashPass subscription if your employer or third-party program provider (each, a “Program Manager”) obtains a DashPass subscription for you through DoorDash for Business. If you have a complimentary DashPass subscription through your Program Manager, your account will begin and end in accordance with the terms of your Program Manager’s DoorDash for Business arrangement unless your subscription is otherwise canceled.
DoorDash may offer DashPass student plan subscriptions at a discounted price on either a monthly or annual basis to qualifying individuals who meet the eligibility requirements stated at sign up, including but not limited to current enrollment at an accredited college or university. Individuals may be required to provide documentation so that DoorDash may verify their eligibility for a DashPass student plan.
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Not stated here
The DoorDash for Business Terms and Conditions were not supplied.
Charges & Financial Obligations · Company practice
Free DashPass trials auto-convert to paid plans at $9.99 a month or $96 a year
DoorDash may offer trial or promotional DashPass subscriptions, available only to Users who have not previously subscribed to DashPass, free or paid. A one-week trial lasts seven days and a one-month trial 30 days from redemption. After the trial or promotional period ends you are automatically charged $9.99 per month or $96 per year, in your jurisdiction's currency, plus applicable taxes, on a recurring basis until you cancel. If you cancel before the trial ends you are not charged. If you buy with a promotional code you are charged the full billing amount at each renewal. Only one trial or promotional subscription is available per household, and if your subscription is ever terminated for any reason you are not eligible for a free trial on any later subscription.
Supporting quotations
Such trial or promotional subscriptions are available only for Users who have not previously subscribed to DashPass (whether on a free or paid plan)
AFTER THE DASHPASS TRIAL OR PROMOTIONAL PERIOD ENDS, YOU WILL AUTOMATICALLY BE CHARGED $9.99/MONTH OR $96/YEAR (IN THE CURRENCY OF YOUR JURISDICTION), PLUS ANY APPLICABLE TAXES, ON A RECURRING BASIS (BASED ON THE PLAN YOU SELECT) UNTIL YOU CANCEL
If you cancel DashPass before the trial period has expired, DoorDash will not charge you for the DashPass subscription. If you purchase a DashPass subscription with a promotional code, each time your DashPass subscription renews, you will be charged the full billing amount. Only one trial or promotional subscription is available per household.
If your DashPass subscription is ever terminated for any reason, you shall not be eligible for a free trial on any subsequent DashPass subscription.
A free one-week DashPass trial offer is good for a DashPass subscription of seven (7) days beginning on the day the offer is redeemed and a free one-month DashPass trial offer is good for a DashPass subscription of 30 (thirty) days
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Charges & Financial Obligations · Restriction or exception
DashPass gift subscriptions convert to paid monthly plans and are non-refundable
DashPass Gift Subscriptions can be bought and sent to other customers to redeem, are subject to the agreement and the Gift Membership Terms and can only be purchased and redeemed by Users with a valid account and accepted payment on file. They cannot be redeemed by subscribers currently enrolled in excluded partnership plans, who may transfer them. For recipients with an existing paid subscription, it continues to the end of the billing cycle before the gift applies; for those in a free period the gift applies immediately and unused free days are forfeited. After the gift period ends the subscription automatically converts into a paid monthly DashPass subscription and DoorDash charges the recipient's preferred payment method. All gift subscription purchases are final and non-refundable.
Supporting quotations
DashPass Gift Subscriptions can only be purchased and redeemed by Users who have or create a valid DoorDash account with a valid form of accepted payment on file.
DashPass Gift Subscriptions cannot be redeemed by DashPass subscribers currently enrolled in any free, paid, or discounted partnership subscription plan
the DashPass Gift Subscription will be applied immediately upon redemption and any unused days in the previous free period will be forfeited.
after the DashPass Gift Subscription Period ends, that subscription will automatically convert into a paid monthly DashPass subscription, and DoorDash will charge the Gift Subscription Recipient the applicable monthly fee to the preferred payment method designated in the Gift Subscription Recipient’s DoorDash account. All purchases of DashPass Gift Subscriptions are final and non-refundable.
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Not stated here
The DashPass Gift Membership Terms and Conditions were not supplied.
Charges & Financial Obligations · Procedure
Cancel at least a day before renewal; fees are generally non-refundable
Canceling a DashPass subscription cancels only future charges. You can start a cancellation anytime through the Services, but it becomes effective at the end of the current subscription period, and you must cancel at least one day before the next renewal date to avoid the next charge, for example by 11:59:59 pm the day before. If you joined through a free trial or promotional period you may cancel within the first 48 hours of your first paid period for a full refund, and for monthly and annual subscribers who cancel within 48 hours and have not placed a DashPass-eligible order DoorDash may in its discretion refund the fee without obligation to do so again. Subject to law, including consumer laws in Australia and New Zealand and rules for Québec and British Columbia, the subscription fee is non-refundable on cancellation, but you keep benefits through the current period. Québec annual subscribers may request a prorated refund and British Columbia annual subscribers receive a prorated refund if they cancel after renewal.
Supporting quotations
You may initiate your cancellation at any time through the Services, but the cancellation will become effective at the end of your current subscription period.
You must cancel at least one (1) day before the next-scheduled subscription renewal date to avoid being charged for the next subscription period
you may cancel within the first 48 hours of your first paid DashPass subscription period and receive a full refund of your DashPass fee (as applicable).
if you cancel your DashPass subscription within the first 48 hours of your first subscription period and have not placed a DashPass-eligible order during that period, DoorDash may, in its sole discretion, refund your DashPass fee. If we issue a refund, credit, or discount, we are under no obligation to issue the same or similar refund in the future.
YOUR SUBSCRIPTION FEE IS NON-REFUNDABLE and if you cancel your DashPass subscription, you will not receive a refund, but you can continue to enjoy the DashPass Benefits through the end of your then-current subscription period.
For Canada Consumers who reside in the Province of Québec, if you cancel your annual subscription, you may request a prorated refund by calling Support at 855-431-0459.
If you cancel after renewal, you will receive a prorated refund of the subscription fee for the unused portion of the renewed term.
(for example, if the renewal date is January 10, you must cancel by 11:59:59 pm on January 9)
UNLESS YOU ARE A CANADA CONSUMER WHO RESIDES IN THE PROVINCE OF QUÉBEC OR BRITISH COLUMBIA AND EXCEPT AS OTHERWISE STATED HEREIN OR REQUIRED BY APPLICABLE LAW (INCLUDING THE AUSTRALIAN CONSUMER LAW FOR AUSTRALIAN CONSUMERS AND THE CONSUMER GUARANTEES ACT 1993 OR FAIR TRADING ACT 1986 FOR NEW ZEALAND CONSUMERS)
For Canada Consumers who reside in the Province of British Columbia and are subscribed to an annual DashPass subscription, you may cancel the renewal at any time before or after the renewal date.
Partner perks for Chase and RBC cardmembers follow card-specific terms
Chase cardmembers in the United States, excluding Puerto Rico, are eligible for certain DashPass benefits on DoorDash and Caviar when an eligible Chase credit card is added, with benefits depending on the card and subject to the agreement, the Promotional Offers and Credits Terms and card-specific terms. RBC cardmembers in Canada are eligible for complimentary DashPass on DoorDash when an eligible RBC credit card is added, with length depending on the card, subject to the agreement and the DoorDash/RBC complimentary DashPass terms.
Supporting quotations
Chase cardmembers in the United States (but excluding Puerto Rico) are eligible for certain DashPass benefits on both DoorDash and Caviar when an eligible Chase credit card is added to either account. The specific benefits depend upon which Chase credit card is added to your account.
RBC cardmembers in Canada are eligible for complimentary DashPass on DoorDash (length of complimentary subscription depends on which RBC credit card is used) when an eligible RBC credit card is added to their DoorDash account.
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Not stated here
The Chase, RBC and other partner terms were not supplied.
Charges & Financial Obligations · Company practice
Partner and promotional DashPass offers often renew as paid plans
Several partner offers end in automatic paid renewal at the then-current fee unless canceled. Chegg Study subscribers could activate a free DashPass Student subscription until November 1, 2023, after which they would be charged the then-current monthly student fee if they cancel Chegg or on 30 days' notice. Amazon Prime members in Canada get an ongoing complimentary monthly DashPass and in Australia 24 months free, then paid monthly. Qualifying T-Mobile customers who redeemed between July 8 and August 4, 2025 got 12 months free, then a paid annual plan at the then-current annual fee. Eligible Lyft customers get a three-month trial that renews as a paid monthly plan, currently $9.99 per month, and qualifying Disney+ Perks members who redeemed by February 26, 2026 got six months free, then a paid monthly plan, with one free trial per customer and eligibility conditions.
Supporting quotations
Current Chegg Study or Chegg Study Pack subscribers who are at least 18 years old, reside in the United States, and are enrolled in an accredited college or university in the United States are eligible to activate a free DashPass Student subscription until November 1, 2023.
will be automatically charged the then-current monthly DashPass for Students subscription fee (plus any applicable taxes) on a recurring basis until you cancel your DashPass for Students subscription
Amazon Prime members in Canada are eligible for an ongoing complimentary monthly DashPass subscription on DoorDash.
Amazon Prime members in Australia are eligible for 24 months of complimentary monthly DashPass on DoorDash. At the end of this 24-month period, the complimentary DashPass subscription will automatically renew as a paid monthly DashPass plan at the then-current monthly fee unless you cancel your DashPass subscription prior to renewal.
T-Mobile customers on qualifying plans are eligible for 12 months of complimentary DashPass on DoorDash when redeemed between July 8, 2025 and August 4, 2025 via the T-Mobile T-Life app.
the DashPass subscription will automatically renew as a paid DashPass annual plan at the then-current annual fee plus applicable taxes unless canceled prior to renewal
are eligible to receive a complimentary three (3) month DashPass trial when they link an active DashPass account to a Lyft account.
the DashPass subscription will automatically renew as a paid monthly DashPass plan at the then-current monthly membership fee (currently $9.99/month) plus applicable taxes
Disney+ Perks members are eligible for six (6) months of complimentary DashPass on DoorDash when redeemed by February 26, 2026 via the Disney+ Perks page.
Limit of one (1) free trial period per customer.
If you cancel your Chegg Study or Chegg Study Pack subscription or upon 30 days’ prior notice from DoorDash
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Not stated here
The individual partner offer terms were not supplied; some redemption windows stated have already passed.
Charges & Financial Obligations · Context
US DashPass Annual Plan subscribers may get a no-cost Max Basic With Ads plan
DashPass Annual Plan subscribers in the United States only are eligible to activate a Max Basic With Ads (ad-supported) subscription at no additional cost, with an option to upgrade to Max Standard for an additional discounted monthly fee plus taxes published at sign-up; the Max subscriptions are subject to their own offer terms.
Supporting quotations
DashPass Annual Plan subscribers in the United States only are eligible to activate a Max Basic With Ads subscription (ad-supported offering) at no additional cost to DashPass Annual Plan subscribers.
These subscribers also have the option to upgrade to a Max Standard subscription for an additional monthly fee at a discounted rate (plus applicable taxes), which will be published at the time of sign up.
purpose: advertising
Not stated here
The Max offer terms were not supplied.
Charges & Financial Obligations · Company practice
DashPass benefits and fees may change; fee changes get notice before renewal
DoorDash does not warrant that particular DashPass benefits or features will be offered indefinitely and may in its sole discretion change fees or alter benefits. Some benefits are available only for a limited time or to select subscribers as DoorDash determines, and it may modify, discontinue or remove features at any time without notice. If it changes the monthly or annual fee it will notify you and give you the opportunity to cancel before renewal for another term, and continued use after a fee or feature change constitutes acceptance, with updated terms applying for the remaining term and renewals.
Supporting quotations
DoorDash does not represent or warrant that particular DashPass benefits or features will be offered indefinitely and reserves the right to, in its sole discretion, change the fees or alter the features and benefits associated with a DashPass subscription.
DoorDash has the right to modify, discontinue, or remove features at any time without notice to you.
If DoorDash changes the monthly or annual fee charged for a DashPass subscription, DoorDash will notify you and provide you with the opportunity to cancel your subscription before your DashPass subscription is renewed for another subscription term.
Your continued use of the Services after a fee or feature change becomes effective will constitute your acceptance of the change
Charges & Financial Obligations · Restriction or exception
DashPass can’t be transferred; DoorDash may cancel it with a pro rata refund
You may not transfer or assign your DashPass subscription. DoorDash may accept, refuse, suspend or cancel it at any time in its sole discretion. If DoorDash cancels it you receive a pro rata refund for the unused prepaid time, unless DoorDash terminates your account or subscription because it determines in its sole discretion that your actions or use of the Services violates the agreement or has harmed another User.
Supporting quotations
You may not transfer or assign your DashPass subscription. DoorDash reserves the right to accept, refuse, suspend, or cancel your DashPass subscription at any time in its sole discretion.
If DoorDash cancels your DashPass subscription, you will receive a refund of your subscription fee on a pro rata basis based on the amount of time remaining in your pre-paid subscription, unless DoorDash terminates your account or your DashPass subscription because it determines, in its sole discretion, that your actions or your use of the Services violates this Agreement or has harmed another User.
data: payment
Legal Rights & Agreement Rules · Restriction or exception
Arbitration Agreement: scope includes older claims
Section 14 is the Arbitration Agreement. It requires, unless you are a Canada consumer in Québec, that all claims between you and DoorDash be resolved by binding arbitration or in small claims court or tribunal, arbitration is required if your country of residence enforces arbitration agreements, and if you are outside the U.S., Canada, Australia or New Zealand but bring a claim in one of those countries, arbitration decides threshold issues such as whether Section 14 applies. It applies to claims that arose or were asserted before, on or after the effective date, and to disputes relating to the agreement, your use of the Services, advertising or marketing, products or services sold through the Services, or your relationship with DoorDash, including contract, tort, statutory and unfair competition claims. Exceptions include individual claims for sexual assault or sexual harassment by United States Consumers, equitable relief in court for infringement or misuse of intellectual property, and temporary or preliminary injunctive relief to prevent the arbitration being rendered ineffectual. United States and New Zealand consumers may use small claims court or tribunal for individual claims.
Supporting quotations
THIS SECTION 14 OF THIS AGREEMENT SHALL BE REFERRED TO AS THE “ARBITRATION AGREEMENT.”
It requires, unless you are a Canada Consumer who resides in the Province of Québec, that any and all claims between you and DoorDash be resolved by binding arbitration or in small claims court or tribunal.
Arbitration is required if your country of residence enforces arbitration agreements. If you are outside the United States, Canada, Australia, or New Zealand, but attempt to bring a claim in one of those countries, arbitration is required for determination of the threshold issue of whether this Section 14 applies to you
This Arbitration Agreement shall apply, without limitation, to all claims that arose or were asserted before, on, or after the effective date of this Agreement.
will be resolved by binding arbitration, rather than in court, except as otherwise required by law—such as individual claims for sexual assault or sexual harassment arising from use of the Services by United States Consumers—or as otherwise provided in this Arbitration Agreement.
either you or DoorDash may seek equitable relief in court for infringement or other misuse of intellectual property rights
Either you or DoorDash may also, to the extent permitted by applicable law, apply to a court of competent jurisdiction for temporary or preliminary injunctive relief on the ground that without such relief the arbitration provided in this paragraph may be rendered ineffectual.
You may assert claims in small claims court or tribunal if your claims qualify, so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis.
Legal Rights & Agreement Rules · Restriction or exception
You elect not to take part in class actions against DoorDash
The agreement states that cases have been filed and others may be filed in the future attempting to assert class action claims, and by accepting the Arbitration Agreement you elect not to participate in them. By agreeing you advance-agree not to participate in or seek to recover monetary or other relief in any class, collective or representative lawsuit, and may instead bring claims in an individual arbitration proceeding, where if successful you could be awarded money or other relief.
Supporting quotations
CASES HAVE BEEN FILED AGAINST DOORDASH—AND OTHERS MAY BE FILED IN THE FUTURE—THAT ATTEMPT TO ASSERT CLASS ACTION CLAIMS, AND BY ACCEPTING THIS ARBITRATION AGREEMENT YOU ELECT NOT TO PARTICIPATE IN SUCH CASES.
IF YOU AGREE TO ARBITRATION WITH DOORDASH, YOU ARE AGREEING IN ADVANCE THAT YOU WILL NOT PARTICIPATE IN OR SEEK TO RECOVER MONETARY OR OTHER RELIEF IN ANY SUCH CLASS, COLLECTIVE, AND/OR REPRESENTATIVE LAWSUIT.
INSTEAD, BY AGREEING TO ARBITRATION, YOU MAY BRING YOUR CLAIMS AGAINST DOORDASH IN AN INDIVIDUAL ARBITRATION PROCEEDING.
SECTION 14 OF THIS AGREEMENT (WHICH DOES NOT APPLY TO CANADA CONSUMERS RESIDING IN THE PROVINCE OF QUÉBEC) CONTAINS PROVISIONS THAT GOVERN HOW CLAIMS THAT YOU AND WE HAVE AGAINST EACH OTHER ARE RESOLVED
THIS SECTION14(f) DOES NOT APPLY TO AUSTRALIA CONSUMERS.
Qualifications & exceptions
Section 14 does not apply to Canada consumers residing in Québec.
The class-action waiver does not apply to Australia consumers.
Informal resolution: a written notice and a meet-and-confer within 60 days
Before either side demands or attempts arbitration, you and DoorDash agree to personally meet and confer by telephone or videoconference to try to resolve the claim informally. The conferences are individualized, so multiple individuals cannot participate in the same one unless agreed, and if represented your counsel may participate but both parties must also participate. The initiating party must give written notice of its intent to start the conference, which occurs within 60 days after the other party receives it unless extended by agreement. To notify DoorDash you email an address with your name, phone number associated with your account, account email and a description of your claim. The statute of limitations and filing fee deadlines are tolled, the conference is a requirement before arbitration, and an arbitration filed without full compliance is to be dismissed, with the arbitrator able to order a willfully non-compliant party to pay the other's filing fees and costs.
Supporting quotations
before either you or DoorDash demands or attempts to commence arbitration against the other, we will personally meet and confer, via telephone or videoconference, in a good-faith effort to resolve informally any claim covered by this mutual Arbitration Agreement.
multiple individuals initiating claims cannot participate in the same informal telephonic dispute resolution conference, unless mutually agreed to by the parties.
The party initiating the claim must give notice to the other party in writing of their intent to initiate an informal dispute resolution conference, which shall occur within 60 days after the other party receives such notice
email Informal.Resolution@doordash.com, providing your name, telephone number associated with your DoorDash account (if any), the email address associated with your DoorDash account, and a description of your claim.
The statute of limitations and any filing fee deadlines shall be tolled while the parties engage in the informal dispute resolution process required by this paragraph.
An arbitration shall be dismissed if it was filed without fully and completely complying with these informal dispute resolution procedures. If an arbitration is dismissed because a party willfully failed to comply with these informal dispute resolution procedures, the arbitrator may order the non-compliant party to pay any arbitration filing fees and costs incurred by the other party.
SECTION 14 OF THIS AGREEMENT (WHICH DOES NOT APPLY TO CANADA CONSUMERS RESIDING IN THE PROVINCE OF QUÉBEC) CONTAINS PROVISIONS THAT GOVERN HOW CLAIMS THAT YOU AND WE HAVE AGAINST EACH OTHER ARE RESOLVED
Qualifications & exceptions
Section 14 does not apply to Canada consumers residing in Québec.
US arbitration: FAA, ADR Services for California residents, NAM elsewhere
For United States Consumers the Federal Arbitration Act governs. Before arbitration a party must send notice of intent and certify completion of the informal conference; notice to DoorDash goes by email to the counsel from that process or by mail to General Counsel in San Francisco. California consumers' arbitrations are conducted by ADR Services, Inc. and all other U.S. consumers' by National Arbitration and Mediation, each under its rules, and filing with a different provider is to be dismissed. The demand must include the party's contact details, the claims and factual bases, the remedy sought with a good-faith amount in United States dollars, and a signature. DoorDash pays the portion of initial case-opening fees exceeding the court filing fee, and pays fees if the arbitrator finds you cannot afford them and cannot obtain a waiver. Claims violating Rule 11 standards entitle the other party to fees and costs, and an unaccepted offer of judgment that is not beaten shifts post-offer costs. If the provider is unavailable the parties select another forum, then the AAA, then a court may appoint an arbitrator; only a court resolves disputes over which provider applies. You may choose video conference, and arbitration proceedings and discovery are confidential to the fullest extent permitted by law.
Supporting quotations
This Arbitration Agreement is governed by the Federal Arbitration Act (“FAA”) in all respects.
Before a party may begin an arbitration proceeding, that party must send notice of an intent to initiate arbitration and certify completion of the informal dispute resolution conference pursuant to Section 14(b).
If you reside in California (“California Consumer”), the arbitration will be conducted by ADR Services, Inc. under its rules and pursuant to the terms of this Agreement. If you reside outside of California (“Non-California Consumer”), the arbitration will be conducted by National Arbitration and Mediation (“NAM”) under its rules and pursuant to the terms of this Agreement.
If the arbitration is filed with a different arbitration provider than the one required by this Agreement, that provider shall immediately dismiss the arbitration demand.
The demand must include (A) the name, telephone number, mailing address, and email address of the party seeking arbitration; (B) a statement of the legal claims being asserted and the factual bases of those claims; (C) a description of the remedy sought and an accurate, good-faith calculation of the amount in controversy, enumerated in United States Dollars
DoorDash will pay the portion of the initial case opening fees (if any) that exceeds the filing fee to file the case in a court of competent jurisdiction embracing the location of the arbitration.
If the arbitrator finds that you cannot afford to pay the filing, administrative, hearing, and/or other fees and cannot obtain a waiver of fees from the applicable arbitration provider, DoorDash will pay them for you.
Any finding that a claim or counterclaim violates the standards set forth in Federal Rule of Civil Procedure 11 shall entitle the other party to recover their attorneys’ fees, costs, and expenses associated with defending against the claim or counterclaim.
If ADR Services, Inc. (for California Consumers) or NAM (for Non-California Consumers) is not available or willing to arbitrate, the parties will mutually select an alternative arbitral forum. If, and only if, the parties are unable to agree on an alternative arbitral forum, the arbitration shall be administered by the American Arbitration Association (“AAA”)
To the extent there is a dispute over which arbitration provider shall administer the arbitration, only a court (and not an arbitrator or arbitration administrator) can resolve that dispute, and the arbitration shall be stayed until the court resolves that dispute. You may choose to have the arbitration conducted by video conference. The parties agree that all of the arbitration proceedings, including any discovery, hearings, and rulings, shall be confidential to the fullest extent permitted by applicable law.
Awards over $1,000,000 can be appealed to an arbitration appellate panel
If an arbitration involves an injunction or monetary relief exceeding $1,000,000, either party may appeal the award to an arbitration appellate panel by serving written notice on the opposing party within fourteen days after the award has become final. The provider, ADR Services for California consumers or NAM otherwise, administers the appeal under the NAM Appellate Dispute Resolution Rules and Procedures.
Supporting quotations
If the arbitration involves a request for an injunction or monetary relief that exceeds $1,000,000 (one million dollars), then either party shall have the right to appeal that award to an arbitration appellate panel. The notice of appeal must be served, in writing, on the opposing party within fourteen (14) days after the award has become final.
Legal Rights & Agreement Rules · Restriction or exception
Canada, Australia and New Zealand consumers have their own arbitration forums
Canada consumers outside Québec arbitrate under their province's domestic arbitration act and the ADR Institute of Canada rules before a single lawyer or former judge, seated in the capital city of their province of primary residence with a hearing within 45 kilometres on request and virtual arbitration possible; filing and similar administrative costs are shared equally unless law provides otherwise, and DoorDash pays costs unique to arbitration such as ADRIC and the arbitrator. Australia consumers begin by sending a letter to DoorDash's Melbourne agent and arbitrate before the Australian Disputes Centre; DoorDash pays fees if you cannot afford them and reimburses the fees for claims under AUD $10,000. New Zealand consumers are governed by the Arbitration Act 1996 and, where they are consumers under that Act, the agreement to arbitrate is subject to a separate written agreement after the dispute arises.
Supporting quotations
this Arbitration Agreement is governed by the domestic arbitration act in the province in which you reside and ADR Institute of Canada, Inc.’s Arbitration Rules
the arbitration shall be heard by a single arbitrator (selected in accordance with the ADRIC Rules), who shall be a lawyer or former judge. The seat of the arbitration shall be the capital city of the province of your primary residence as of the effective date of this Agreement. However, at your request, the arbitration hearing may take place at a location that is within 45 kilometres of your primary residence
you and DoorDash shall pay equal shares of the applicable filing fees and other similar and usual administrative costs, as are common to bothcourt and administrative proceedings. DoorDash shall pay any additional costs uniquely associated with arbitration
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our registered agent, General Counsel, at Level 15, 222 Exhibition Street, Melbourne VIC 3000 Australia.
DoorDash will reimburse all such ADC’s filing, administrative, hearing, and/or other fees for claims with an amount in controversy totaling less than AUD $10,000.
This Arbitration Agreement is governed by the Arbitration Act 1996 and Schedule 2 of the Arbitration Act 1996 will not apply to any arbitration. Where you are a “consumer” for the purposes of the Arbitration Act 1996, this agreement to arbitrate is subject to a separate written agreement after the dispute has arisen
The arbitrator decides arbitrability, may allow discovery
The arbitrator, not a court or agency, has exclusive authority over disputes about the interpretation, applicability, enforceability or formation of the Arbitration Agreement, except the enforceability of the class, consolidated and representative action waiver, which only a court determines. Arbitrations are not consolidated with other matters except under grouped arbitrations. The arbitrator may issue discovery orders, including subpoenas to third parties to the extent permitted by law, the Apex Doctrine applies to bar depositions of high-level officers absent unique personal knowledge and exhaustion of less burdensome methods, and the arbitrator may decide dispositive motions, award individual monetary and non-monetary relief, and must issue a written statement of decision. The award binds only the parties, has no preclusive effect for different parties, the arbitrator follows applicable law, and the decision is final and binding.
Supporting quotations
The arbitrator, and not any federal, state, provincial, or local court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this Arbitration Agreement
except with respect to Section 14(f) below (Waiver of Class, Consolidated, and Representative Actions; Waiver of Public Injunctive Relief), the enforceability of which can only be determined by a court.
Except as expressly agreed to in Section 14(g) of this Agreement, the arbitration proceeding will not be consolidated with any other matters or joined with any other proceedings or parties.
the parties agree that the Apex Doctrine shall apply and therefore preclude depositions of either party’s current or former high-level officers absent a showing that the officer has unique, personal knowledge of discoverable information and less burdensome discovery methods have been exhausted.
The award shall be binding only among the parties and shall have no preclusive effect in any other arbitration or other proceeding involving a different party.
The arbitrator’s decision is final and binding on you and DoorDash.
SECTION 14 OF THIS AGREEMENT (WHICH DOES NOT APPLY TO CANADA CONSUMERS RESIDING IN THE PROVINCE OF QUÉBEC) CONTAINS PROVISIONS THAT GOVERN HOW CLAIMS THAT YOU AND WE HAVE AGAINST EACH OTHER ARE RESOLVED
Qualifications & exceptions
Section 14 does not apply to Canada consumers residing in Québec.
Legal Rights & Agreement Rules · Restriction or exception
You and DoorDash waive court and jury trial, to the extent permitted by law
To the extent permitted by applicable law, you and DoorDash waive constitutional and statutory rights to sue in court and receive a judge or jury trial, electing instead to resolve disputes by binding arbitration except as specified in Section 14(a). The agreement notes there is no judge or jury in arbitration and court review of an award is limited.
Supporting quotations
TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND DOORDASH WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND RECEIVE A JUDGE OR JURY TRIAL. You and DoorDash are instead electing to have all disputes resolved by binding arbitration, except as specified in Section 14(a) above.
There is no judge or jury in arbitration, and court review of an arbitration award is limited.
SECTION 14 OF THIS AGREEMENT (WHICH DOES NOT APPLY TO CANADA CONSUMERS RESIDING IN THE PROVINCE OF QUÉBEC) CONTAINS PROVISIONS THAT GOVERN HOW CLAIMS THAT YOU AND WE HAVE AGAINST EACH OTHER ARE RESOLVED
Qualifications & exceptions
Section 14 does not apply to Canada consumers residing in Québec.
Legal Rights & Agreement Rules · Restriction or exception
Class and representative action waiver, and waiver of public injunctive relief
For United States, Canada (except Québec) and New Zealand consumers, and to the extent permitted by law, you and DoorDash waive any right to resolve claims within the Arbitration Agreement's scope on a class, collective or representative basis, and claims of more than one customer cannot be arbitrated or litigated jointly or consolidated. If a civil court finds all or part of the waiver unenforceable, a class, collective or representative action must be litigated in court, the enforceable part is enforced in arbitration, and the court portion is stayed pending arbitration. Claims that the waivers are unenforceable are for a court only, and settling claims on a class basis is not prevented. To the extent permitted by law the parties waive public injunctive relief; if that right cannot be waived, a request for public injunctive relief is severed and resolved in court after arbitration of the rest. The section does not apply to Australia consumers.
Supporting quotations
THIS SECTION14(f) DOES NOT APPLY TO AUSTRALIA CONSUMERS.
YOU AND DOORDASH AGREE TO WAIVE ANY RIGHT TO RESOLVE CLAIMS WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT ON A CLASS, COLLECTIVE, OR REPRESENTATIVE BASIS.
CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER.
the class, collective, or representative action must be litigated in a civil court of competent jurisdiction, but the portion of the Waiver of Class, Consolidated, and Representative Actions that is enforceable shall be enforced in arbitration. The portion of such dispute proceeding in court shall be stayed pending the conclusion of the arbitration.
any claim that all or part of the waivers set forth in Section 14(f) is unenforceable, unconscionable, void, or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator.
This provision does not prevent you or DoorDash from settling claims on a class, collective, or representative basis. To the extent permitted by law (after taking into account FAA preemption), the parties waive the right to seek public injunctive relief.
SECTION 14 OF THIS AGREEMENT (WHICH DOES NOT APPLY TO CANADA CONSUMERS RESIDING IN THE PROVINCE OF QUÉBEC) CONTAINS PROVISIONS THAT GOVERN HOW CLAIMS THAT YOU AND WE HAVE AGAINST EACH OTHER ARE RESOLVED
Qualifications & exceptions
Section 14 does not apply to Canada consumers residing in Québec.
Grouped arbitrations: 100 or more similar demands in 30 days are organized
If 100 or more similar arbitration demands are presented to a provider within a 30-day period, the parties cooperate to organize them into randomized groups of no more than 100, claimants' counsel presents the grouped demands in the provider's format, the provider assesses one set of fees per group and assigns one arbitrator per group with one Arbitration Management Conference, the arbitrator resolves all arbitrations in a group individually, and no final award has preclusive effect in other arbitrations. You agree to cooperate in good faith, grouped arbitrations take place in person or, if preferred, by video conference, and the parties may agree to proceed on written submissions.
Supporting quotations
in the event 100 or more similar arbitration demands are presented to an arbitration provider selected in accordance with the rules described above within a 30-day period: (A) the parties shall cooperate to organize the arbitration demands into randomized groups of no more than 100 demands
(C) the arbitration provider shall assess one set of filing and administrative fees per group and shall assign one arbitrator per group
(E) regardless of the grouping described above, the arbitrator shall resolve all arbitrations within a group on an individual basis; and (F) no final award from an arbitrator in any one arbitration shall have preclusive effect in any other arbitration.
grouped arbitrations shall take place in person or, if the parties prefer, by video conference. The parties may also agree to conduct arbitration based on written submissions alone.
SECTION 14 OF THIS AGREEMENT (WHICH DOES NOT APPLY TO CANADA CONSUMERS RESIDING IN THE PROVINCE OF QUÉBEC) CONTAINS PROVISIONS THAT GOVERN HOW CLAIMS THAT YOU AND WE HAVE AGAINST EACH OTHER ARE RESOLVED
Qualifications & exceptions
Section 14 does not apply to Canada consumers residing in Québec.
Legal Rights & Agreement Rules · User right or choice
New account holders can opt out of arbitration within 30 days by email
Updates to the terms do not give a new opportunity to opt out to customers who previously agreed to a version of DoorDash's or Caviar's terms without validly opting out, and DoorDash will continue to honor valid prior opt-outs. If you create a DoorDash or Caviar account for the first time on or after the effective date, you may opt out, in which case neither you nor DoorDash can force the other to arbitrate under the agreement. To opt out you must notify DoorDash in writing no later than 30 days after first becoming subject to the Arbitration Agreement, including your name and address, username if any, current account email and a clear statement that you want to opt out, sent to the stated email address. If you opt out, the rest of the agreement continues to apply, and it does not affect other arbitration agreements with DoorDash.
Supporting quotations
DoorDash’s updates to these Terms and Conditions do not provide a new opportunity to opt out of the Arbitration Agreement for customers or Users who had previously agreed to a version of DoorDash’s or Caviar’s Terms and Conditions and did not validly opt out of arbitration.
If you are a customer or User who creates a DoorDash or Caviar account for the first time on or after the effective date of these Terms and Conditions, you may opt out of this Arbitration Agreement.
To opt out, you must notify DoorDash in writing no later than 30 days after first becoming subject to this Arbitration Agreement.
You must send your opt-out notice to: opt-out@doordash.com. If you opt out of this Arbitration Agreement, all other parts of this Agreement will continue to apply to you.
SECTION 14 OF THIS AGREEMENT (WHICH DOES NOT APPLY TO CANADA CONSUMERS RESIDING IN THE PROVINCE OF QUÉBEC) CONTAINS PROVISIONS THAT GOVERN HOW CLAIMS THAT YOU AND WE HAVE AGAINST EACH OTHER ARE RESOLVED
Qualifications & exceptions
The opt-out is available to customers who first create an account on or after the effective date.
Section 14 does not apply to Canada consumers residing in Québec.
The agreement does not supersede or modify any separate agreement relating to your work as an employee or independent contractor, and if you are a Contractor, opting out of this arbitration agreement does not affect your agreement to arbitrate under your Independent Contractor Agreement. The Arbitration Agreement survives termination of your relationship with DoorDash. Any future material change to it will not apply to individual claims you had already given notice of, it is the full agreement on formal resolution of covered disputes, and if any portion is unenforceable the remainder remains enforceable.
Supporting quotations
NOTHING IN THIS AGREEMENT SHALL SUPERSEDE, AMEND, OR MODIFY THE TERMS OF ANY SEPARATE AGREEMENT(S) BETWEEN YOU AND DOORDASH RELATING TO YOUR WORK AS AN EMPLOYEE OR INDEPENDENT CONTRACTOR
This Arbitration Agreement will survive any termination of your relationship with DoorDash.
if DoorDash makes any future material change to this Arbitration Agreement, it will not apply to any individual claim(s) that you had already provided notice of to DoorDash.
In the event any portion of this Arbitration Agreement is deemed unenforceable, the remainder of this Arbitration Agreement will be enforceable.
SECTION 14 OF THIS AGREEMENT (WHICH DOES NOT APPLY TO CANADA CONSUMERS RESIDING IN THE PROVINCE OF QUÉBEC) CONTAINS PROVISIONS THAT GOVERN HOW CLAIMS THAT YOU AND WE HAVE AGAINST EACH OTHER ARE RESOLVED
Qualifications & exceptions
Section 14 does not apply to Canada consumers residing in Québec.
Legal Rights & Agreement Rules · Restriction or exception
Third-party websites, apps and advertisements are outside DoorDash’s control
The Services may contain links to third-party websites, applications and advertisements, and DoorDash will not warn you when you leave its Services or become subject to another party's terms and privacy policies. It does not control, review, approve, endorse or warrant them and is not responsible for them. You use all links at your own risk and should review those parties' terms and data practices before transacting.
Supporting quotations
When you click or tap on a link to a Third-Party Website, Third-Party Application, or Third-Party Advertisement, DoorDash will not warn you that you have left DoorDash’s website or Services and will not warn you that you are subject to the terms and conditions (including privacy policies) of another website or destination.
DoorDash is not responsible for any Third-Party Websites and Advertisements.
You use all links in Third-Party Websites and Advertisements at your own risk.
Legal Rights & Agreement Rules · Restriction or exception
App stores are not parties; you represent you are not in an embargoed country
Availability of the Technology depends on the app store you used, such as Apple or Android, and the agreement is between you and DoorDash, not the store, with DoorDash solely responsible for the Technology, content, support and warranty. You must have wireless network access and pay all fees for it and any app store fees, and comply with applicable third-party terms. You represent you are not in a country subject to a U.S. Government embargo or designated a “terrorist supporting” country or listed on any U.S. or Canadian Government list of prohibited or restricted parties, and each app store and its affiliates is an intended third-party beneficiary with the right to enforce the agreement.
Supporting quotations
You acknowledge and agree that this Agreement is between you and DoorDash and not with the App Store. DoorDash, not the App Store, is solely responsible for the Technology and the Services, including the mobile application(s), the content thereof, maintenance, support services, and warranty therefor
You represent and warrant that you are not located in a country that is subject to a United States Government embargo or similar laws of other countries where applicable, or that has been designated by the United States or Canadian Government as a “terrorist supporting” country, and you represent and warrant that you are not listed on any United States or Canadian Government list of prohibited or restricted parties.
You acknowledge and agree that each App Store (and its affiliates) is an intended third-party beneficiary of this Agreement and has the right to enforce the terms and conditions of this Agreement.
data: location · data: device
Legal Rights & Agreement Rules · Restriction or exception
Alcohol and age-restricted orders need ID
You may order alcohol only if you, the recipient and anyone who may consume it are of legal age, the recipient must show valid government-issued ID and must not be intoxicated, and the order is delivered only if the Merchant accepts it. The deliverer may be legally required to refuse delivery, including if the recipient is underage, visibly intoxicated or not physically present, and if delivery cannot be completed your purchase is non-refundable, you or the recipient may not receive any part of the order including non-alcohol items, and you may be subject to a non-refundable Undeliverable Item Fee. Alcohol is not available everywhere and may be removed for specific Users at DoorDash's sole discretion. Other age-restricted items follow similar ID rules.
Supporting quotations
You agree that you will only order alcohol products if you, the intended recipient, and anyone who may consume the alcohol products are of legal age to purchase and consume alcohol products in the relevant jurisdiction. You also agree that, upon delivery or pickup of alcohol products, the recipient of any alcohol products will provide valid government-issued identification proving the requisite legal age and that the recipient will not be intoxicated when receiving such products.
If the delivery of alcohol products cannot be completed for one or more of these reasons, you agree and acknowledge that your purchase is non-refundable and you or the intended recipient may not receive any part of the applicable order, including any non-alcohol items that you may have purchased with your alcohol products, and you may also be subject to a non-refundable Undeliverable Item Fee.
Alcohol may be removed from the platform for specific Users at DoorDash’s sole discretion.
You may also have the option to request delivery or pickup of other age-restricted items from certain Merchants
Legal Rights & Agreement Rules · Restriction or exception
You must indemnify DoorDash for claims from your content, misuse or breach
To the extent permitted by law you agree to indemnify and hold harmless DoorDash and its officers, directors, employees, agents and affiliates from losses, claims, actions, costs, damages, penalties, fines and expenses, including legal fees, arising from your User Content, misuse of the Technology or Services, breach of the agreement, or violation of laws through or related to use of the Services. You will pay for the defense of an Indemnified Party and DoorDash may assume exclusive defense and control at its own cost. You need not indemnify for an Indemnified Party's unconscionable commercial practice, negligence, fraud, deception, false promise, misrepresentation or concealment of material fact, and the section survives termination.
Supporting quotations
To the extent permitted by law, you agree to indemnify and hold harmless DoorDash and its officers, directors, employees, agents, and affiliates (each, an “Indemnified Party”) from and against any losses, claims, actions, costs, damages, penalties, fines, and expenses, including without limitation, legal and/or attorneys’ fees and expenses, that may be incurred by an Indemnified Party arising out of, relating to, or resulting from (a) your User Content; (b) your misuse of the Technology or Services; (c) your breach of this Agreement or any representation, warranty, condition, or covenant in this Agreement; or (d) your violation of any applicable laws, rules, or regulations through or related to the use of the Technology or Services.
you agree to pay for the defense of the Indemnified Party, including reasonable costs and legal and/or attorneys’ fees incurred by the Indemnified Party.
This Section 17 does not require you to indemnify any Indemnified Party for any unconscionable commercial practice by such party, or for such party’s negligence, fraud, deception, false promise, misrepresentation or concealment, suppression, or omission of any material fact in connection with the Technology or Services.
You agree that the provisions of this Section 17 will survive any termination of your account, this Agreement, or your access to the Technology and/or Services.
Legal Rights & Agreement Rules · Restriction or exception
Services are provided “as is”; availability is not guaranteed
Your use of the Technology and Services is entirely at your own risk. Changes may be made at any time without notice, and DoorDash will use reasonable endeavors to keep the Services available as much as possible but does not guarantee continuous availability. They are provided “as is” without guarantees, warranties or conditions of any kind, including merchantability, fitness and non-infringement, and DoorDash makes no warranties about the accuracy, reliability, completeness or timeliness of content, and does not warrant error-free operation or freedom from malware or responsibility for equipment or data costs. Some jurisdictions do not allow certain exclusions, and for Australia and New Zealand Orders nothing excludes rights that cannot lawfully be excluded, such as under the Australian Consumer Law or the Consumer Guarantees Act 1993 and Fair Trading Act 1986.
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UNITED STATES FEDERAL LAW AND SOME STATES, PROVINCES, AND OTHER JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN IMPLIED WARRANTIES, SO SOME OF THE EXCLUSIONS IN THIS SECTION 18 MAY NOT APPLY TO YOU.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE TECHNOLOGY AND SERVICES IS ENTIRELY AT YOUR OWN RISK.
DOORDASH WILL USE REASONABLE ENDEAVORS TO ENSURE THE TECHNOLOGY AND SERVICES ARE AVAILABLE AS MUCH OF THE TIME AS POSSIBLE, BUT DOES NOT GUARANTEE THEY WILL BE AVAILABLE ALL OF THE TIME.
THE TECHNOLOGY AND SERVICES ARE PROVIDED ON AN “AS IS” BASIS WITHOUT GUARANTEES, WARRANTIES, OR CONDITIONS OF ANY KIND
DOORDASH DOES NOT WARRANT THAT THE TECHNOLOGY OR SERVICES WILL OPERATE ERROR-FREE OR THAT THE TECHNOLOGY OR SERVICES ARE FREE OF COMPUTER VIRUSES AND OTHER HARMFUL MALWARE.
FOR AUSTRALIA AND NEW ZEALAND ORDERS, NOTHING IN THIS AGREEMENT EXCLUDES, RESTRICTS, OR MODIFIES ANY GUARANTEE, TERM, CONDITION, WARRANTY, OR ANY RIGHT OR REMEDY IMPLIED OR IMPOSED BY ANY LEGISLATION WHICH CANNOT LAWFULLY BE EXCLUDED OR LIMITED
Legal Rights & Agreement Rules · Restriction or exception
Internet delays and failures are not DoorDash’s responsibility
The Technology and Services may be subject to limitations, delays and other problems inherent in the Internet and electronic communications. Except as required by applicable law and subject to Non-Excludable Provisions, DoorDash is not responsible for delays, delivery failures, damage, loss, injury or other economic damage resulting from such problems.
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Except as otherwise required by applicable law and subject to the Non-Excludable Provisions, DoorDash is not responsible for any delays, delivery failures, damage, loss, injury, or other economic damage resulting from such problems.
Legal Rights & Agreement Rules · Restriction or exception
US and Canada consumers: liability capped at six months of payments
For United States and Canada Consumers, to the fullest extent permitted by law, DoorDash's aggregate liability may not exceed the greater of amounts actually paid by and/or due from you to DoorDash in the six months before the event giving rise to the claim, and the cap applies fully to New Jersey residents. DoorDash is not liable to you or anyone else for indirect, punitive, special, exemplary, incidental, consequential or other damages of any type, including personal injury, lost profits, pain and suffering, emotional distress and loss of data, revenue, use and economic advantage. The disclaimer of punitive and exemplary damages, and of damages for personal injury or property damage or injury caused by fraud or fraudulent misrepresentation, does not apply to users residing in New Jersey or the Province of Québec.
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This Section 20(a) applies to United States and Canada Consumers.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DOORDASH’S AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM YOU TO DOORDASH IN THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM. THIS CAP ON LIABILITY SHALL APPLY FULLY TO RESIDENTS OF THE STATE OF NEW JERSEY IN THE UNITED STATES.
DOORDASH SHALL NOT BE LIABLE TO YOU OR ANYONE ELSE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL, OR OTHER DAMAGES OF ANY TYPE OR KIND (INCLUDING PERSONAL INJURY, LOST PROFITS, PAIN AND SUFFERING, EMOTIONAL DISTRESS, AND LOSS OF DATA, REVENUE, USE, AND ECONOMIC ADVANTAGE).
SHALL NOT APPLY TO USERS WHO RESIDE IN THE STATE OF NEW JERSEY IN THE UNITED STATES OR THE PROVINCE OF QUÉBEC IN CANADA.
Qualifications & exceptions
Applies to the fullest extent permitted by applicable law; New Jersey and Québec residents have narrower exclusions.
Not stated here
The text says “the greater of” amounts paid or due in six months and gives no alternative fixed figure.
Legal Rights & Agreement Rules · Restriction or exception
Australia and New Zealand consumers: statutory remedies preserved
For Australia Consumers, liability for breach of a non-excludable provision is limited, at DoorDash's option, to replacing or repairing goods or paying the cost, or supplying services again or paying the cost of doing so. For New Zealand Consumers the Consumer Guarantees Act provides replacement or refund for a failure of substantial character and possible compensation, and lesser remedies for other failures, and DoorDash's liability is limited to those remedies; consumers in trade acquiring for business purposes agree the Act does not apply, the parties contract out of sections 9, 12A, 13 and 14(1) of the Fair Trading Act where permitted, part 3 of the Contract and Commercial Law Act 2017 does not apply, and you agree you do not rely on DoorDash's representations. For both, liability is capped at the greater of six months of payments or the statutory remedy or penalty, except for death or personal injury caused by negligence or willful misconduct or injury caused by fraud, and indirect and similar damages are excluded subject to non-excludable provisions.
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TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE LIABILITY OF DOORDASH FOR BREACH OF ANY NON-EXCLUDABLE PROVISION IS LIMITED TO ONE OR MORE OF THE FOLLOWING AT DOORDASH’S OPTION
OUR SERVICES COME WITH CONSUMER GUARANTEES UNDER THE CONSUMER GUARANTEES ACT 1993. YOU ARE ENTITLED TO A REPLACEMENT OR REFUND FOR A FAILURE OF SUBSTANTIAL CHARACTER
if you are in trade and acquire, or hold yourself out as acquiring, the goods or services (as applicable) for business purposes in terms of section 43(2) of the Consumer Guarantees Act 1993, then the Consumer Guarantees Act 1993 does not apply
the parties agree to contract out of sections 9, 12A, 13, and 14(1) of that Act.
part 3 of the Contract and Commercial Law Act 2017 will not apply.
you do not rely on the representations or other conduct by DoorDash
DOORDASH’S AGGREGATE LIABILITY UNDER ALL THEORIES OF LAW AND EQUITY (INCLUDING NEGLIGENCE) SHALL NOT EXCEED THE GREATER OF (A) AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM YOU TO DOORDASH IN THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM, AND (B) THE REMEDY OR PENALTY IMPOSED BY THE STATUTE UNDER WHICH SUCH CLAIM ARISES.
THE FOREGOING CAP ON LIABILITY SHALL NOT APPLY TO LIABILITY OF DOORDASH FOR (Y) DEATH OR PERSONAL INJURY CAUSED BY DOORDASH’S NEGLIGENCE OR WILLFUL MISCONDUCT, OR (Z) ANY INJURY CAUSED BY DOORDASH’S FRAUD OR FRAUDULENT MISREPRESENTATION.
SUBJECT TO THE NON-EXCLUDABLE PROVISIONS AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DOORDASH SHALL NOT BE LIABLE TO ANYONE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL, OR OTHER DAMAGES OF ANY TYPE OR KIND
Qualifications & exceptions
Applies only to Australia and New Zealand consumers.
Legal Rights & Agreement Rules · Restriction or exception
Court cases: San Francisco County or your district (US); Toronto (Canada)
To the extent litigation in court is permitted, United States Consumers litigate exclusively in state or federal courts in San Francisco County if they are a California citizen or resident, and otherwise in the U.S. District Court for the district where they reside. Canada Consumers, where not prohibited by law, litigate exclusively in the Superior Court of Justice or Federal Court of Canada in Toronto, Ontario. For Australia and New Zealand Consumers, litigation is non-exclusive in courts in Victoria and the Commonwealth of Australia, or in New Zealand.
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will be litigated exclusively in the state or federal courts located in San Francisco County if you are a California citizen or resident, and in the United States District Court for the District in which you reside if you are not a California citizen or resident.
will be litigated exclusively in the Superior Court of Justice or Federal Court of Canada residing in Toronto, Ontario.
will be litigated non-exclusively in: (i) for Australia Consumers, the state or federal courts located in the State of Victoria, Australia and the Commonwealth of Australia; and (ii) for New Zealand Consumers, the courts located in New Zealand.
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Account & Service Control · Company practice
DoorDash may modify, suspend or terminate access for any reason
Violations may prompt responses based on factors such as egregiousness and any pattern of harmful behavior. At its sole discretion DoorDash may modify or discontinue the Technology or Services, or modify, suspend or terminate your access, for any reason, with or without notice and without liability, with written notice with reasons where required by law, which may include Québec. It may also take legal action, including civil, criminal or injunctive redress. The agreement remains enforceable against you after your right to use ends, and provisions that by their nature should survive do so.
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If you violate this Agreement, DoorDash may respond based on a number of factors including, but not limited to, the egregiousness of your actions and whether a pattern of harmful behavior exists.
at its sole discretion, DoorDash may modify or discontinue the Technology or Services, or may modify, suspend, or terminate your access to the Technology or the Services, for any reason, with or without notice to you and without liability to you or any third party.
DoorDash reserves the right to take appropriate legal action, including without limitation, pursuing civil, criminal, or injunctive redress.
Even after your right to use the Technology or the Services is terminated, this Agreement will remain enforceable against you. All provisions which by their nature should survive to give effect to those provisions shall survive the termination of this Agreement.
DoorDash's policy is to terminate membership privileges of Users who repeatedly infringe copyright after prompt notification by the copyright owner or its agent. A notice must include a signature of the authorized person, a description of the copyrighted work, the specific location of the material on the Services, the claimant's contact details, a good-faith statement that the use is unauthorized, and a statement under penalty of perjury that the information is accurate and that the claimant owns or is authorized to act for the copyright owner. Notices are sent to a country-specific Copyright Agent address for the United States, Canada, Australia or New Zealand based on where the owner primarily resides or was formed.
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It is DoorDash’s policy to terminate membership privileges of any User who repeatedly infringes copyright upon prompt notification to DoorDash by the copyright owner or the copyright owner’s legal agent.
(a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of the specific location on the Services of the material that you claim is infringing
a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf
based on the country in which the copyright owner primarily resides or was formed:
Data Access & Collection · Permission or license
United States consumers who opt in agree to marketing texts
This section applies to United States Consumers who request, agree, sign up or otherwise consent to receive consumer marketing texts. You authorize DoorDash to send them, including via an automatic telephone dialing system, to the phone number associated with your opt-in; examples include promotional offers or discounts, messages about goods and services DoorDash offers, and reminders that you still have items in your shopping cart. You do not have to opt in to purchase, sign up for or use the platform, and you confirm you are the subscriber or customary user and authorized to opt in. You can stop them by replying STOP or texting STOP to a stated number, and HELP for help. Message and data rates may apply, frequency may vary, DoorDash may stop sending texts at any time with or without notice, and carriers are not liable for delayed or undelivered messages.
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This Section 24 only applies to United States Consumers who request, agree, sign up, or otherwise consent to receive consumer marketing text messages (“Opt In”).
You authorize us to send consumer marketing text messages, including text messages sent via an automatic telephone dialing system, to the phone number associated with your Opt In.
messages informing you that you still have items in your shopping cart
You do not have to Opt In as a condition of purchase or signing up for, accessing, using, or continuing to use the DoorDash platform.
To stop or unsubscribe from receiving consumer marketing text messages, either reply to such a message with “STOP” or text “STOP” to 63758
We may stop sending consumer marketing text messages to you at any time with or without notice.
If you are experiencing issues with consumer marketing text messages, either reply to such a message with “HELP” or text “HELP” to 63758
General terms: no partnership, governing law by order location
No joint venture, partnership, employment or agency relationship exists between you, DoorDash or a third-party provider. The agreement is governed by Delaware law for United States Orders consistent with the Federal Arbitration Act, by the law of the Province of Ontario and Canadian law for Canada Orders except where prohibited (including Québec), by Victorian law for Australia Orders and by New Zealand law for New Zealand Orders. If a provision is invalid the rest remains in effect, and delay or failure to enforce is not a waiver. Complaints go to Customer Support, and California residents may also contact the Complaint Assistance Unit of the California Department of Consumer Affairs in Sacramento.
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No joint venture, partnership, employment, or agency relationship exists between you, DoorDash, or any third-party provider as a result of this Agreement or use of the Technology or Services.
this Agreement is governed by the laws of: (i) for United States Orders, the State of Delaware consistent with the Federal Arbitration Act; (ii) for Canada Orders, and except where prohibited by applicable law (which includes the Province of Québec), the Province of Ontario and the laws of Canada applicable therein; (iii) for Australia Orders, the State of Victoria, Australia; and (iv) for New Zealand Orders, New Zealand.
if any provision of this Agreement is found to be invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity or enforceability of the remaining provisions of this Agreement
any delay or failure of either party to enforce or insist upon strict compliance with any provision of this Agreement or assert or exercise any right, power, or privilege under any provision of this Agreement shall not be construed as a waiver
For United States Consumers who are residents of the State of California, and in accordance with California Civil Code § 1789.3, you may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs
in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834 or by telephone at (800) 952-5210
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Legal Rights & Agreement Rules · Restriction or exception
Apple App Store apps: Apple is not responsible and is a third-party beneficiary
For Technology accessed through or downloaded from the Apple App Store, you acknowledge the agreement is with DoorDash only, DoorDash is solely responsible for the app and its content, and use must comply with the App Store Terms of Service. Apple has no obligation to provide maintenance and support; if the app fails to conform to a warranty you may notify Apple, which will refund any purchase price and otherwise has no warranty obligation, and DoorDash is otherwise responsible. Apple is not responsible for product liability, legal compliance or consumer protection claims, and DoorDash, not Apple, is solely responsible for investigating and defending intellectual property infringement claims. Apple and its subsidiaries are third-party beneficiaries with the right to enforce the agreement as to your license, and you must comply with applicable third-party terms.
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(A) the Agreement is concluded between you and DoorDash only, and not Apple; and (B) DoorDash, not Apple, is solely responsible for the App Store Sourced Application and content thereof.
Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App Store Sourced Application.
Apple is not responsible for addressing any claims you have or any claims of any third party relating to the App Store Sourced Application or your possession and use of the App Store Sourced Application
you may notify Apple, and Apple will refund the purchase price, if any, for the App Store Sourced Application to you and to the fullest extent permitted by applicable law, Apple will have no other warranty obligation whatsoever
DoorDash, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim to the extent required by this Agreement.
Apple, and Apple’s subsidiaries, are third-party beneficiaries of this Agreement as related to your license of the App Store Sourced Application
you must comply with all applicable third-party terms of agreement when using the App Store Sourced Application.
data: device
Legal Rights & Agreement Rules · Context
Notices by email and posting, assignment by DoorDash, language
If the last email address you gave is invalid or cannot deliver notices, DoorDash's dispatch of the email still constitutes effective notice; electronic communications satisfy legal requirements for writing, and you can give notice to DoorDash through customer support chat, deemed given the next business day after receipt. The agreement may not be transferred or assigned by you but may be assigned by DoorDash without restriction. Prices are in the currency where delivery or pickup occurs, you may not use the Services where not legally allowed, DoorDash may subcontract obligations without your consent and may vary or discontinue its websites or Technology temporarily or permanently. The official language is English, and French for Québec consumers. The agreement is the final and complete agreement, but does not modify separate employee or contractor agreements with DoorDash.
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In the event that the last email address you provided to DoorDash is not valid, or for any reason is not capable of delivering to you any notices required or permitted by this Agreement, DoorDash’s dispatch of the email containing such notice will nonetheless constitute effective notice.
You may give notice to DoorDash by visiting our Customer Support page and initiating a chat with us. Such notice shall be deemed given on the next business day after such notice is actually received by DoorDash.
This Agreement, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by DoorDash without restriction.
Unless otherwise indicated, all prices and other amounts displayed through the Services are in the currency of the jurisdiction where delivery or pickup occurs.
DoorDash may subcontract any of its obligations under this Agreement without your prior written consent.
We may from time to time vary, modify, or discontinue, temporarily or permanently, any or all of our websites or the Technology.
the official language of these Terms is English and French for Canada Consumers who reside in the Province of Québec and English for all other consumers
This Agreement is the final, complete, and exclusive agreement of the parties with respect to the subject matter hereof and supersedes and merges all prior discussions between the parties with respect to such subject matter.
data: identifiers
Legal Rights & Agreement Rules · Context
DoorDash’s contact details and phone numbers for each country
DoorDash lists its contact information by country, with a Customer Support link for each. For the United States it lists DoorDash, Inc. at 303 2nd Street, Suite 800, San Francisco, California and a telephone number, with separate company addresses and numbers for Canada, Australia and New Zealand.
Supporting quotations
DoorDash welcomes your questions or comments regarding this Agreement. Please find our contact information below: