77 of 77 cards
Legal Rights & Agreement Rules · Restriction or exception
The arbitration agreement generally replaces court and jury trial for covered disputes. Individual small claims, specified sexual-assault/harassment claims and IP equitable-relief claims have stated exceptions.
You and Uber are each waiving your right to a jury trial.
shall not require arbitration of the following claims
Legal Rights & Agreement Rules · Procedure
The agreement covers disputes arising before or after acceptance, with the stated arbitration exceptions. It survives the end of the relationship.
regardless of whether the dispute, claim, lawsuit, or controversy occurred or accrued before or after
only exceptions
survives after your relationship with Uber ends
Legal Rights & Agreement Rules · Context
These Terms constitute a legally binding agreement governing use of Uber's digital marketplace platform, applications, and related services in the United States.
These Terms of Service (“Terms of Service”) constitute a legally binding agreement between you and Uber Technologies, Inc. and its subsidiaries, representatives, affiliates, officers, and directors (collectively, “Uber”), governing your use of Uber’s digital marketplace platform (“Uber Marketplace Platform”) and any related content or services, including but not limited to, mobile and/or web-based applications (“Applications” or the “Uber App,” and together with the Uber Marketplace Platform, the “Services”).
purpose: service_operation
Legal Rights & Agreement Rules · Restriction or exception
For drivers, couriers and other providers, a conflicting provider agreement controls disputes arising from their provision of those services. Otherwise relevant provisions of these terms still apply.
if you choose, now or in the future, to provide transportation (e.g., ride-hailing, ridesharing and commercial transportation), logistics (e.g., freight), delivery (e.g., food, packages, and other goods) and other services (collectively, “Third-Party Services”), these Terms of Service do not supersede or otherwise impact the enforceability of any agreements you may have with Uber or its subsidiaries regarding such Third-Party Services (e.g., the Platform Access Agreement, the Technology Services Agreement and/or any similar agreements). If you have an agreement with Uber regarding Third-Party Services with terms that conflict with these Terms of Service, the terms of that agreement (and not these Terms of Service) will apply with respect to any disputes arising from your provision of Third-Party Services; otherwise, any relevant provisions in these Terms of Service apply.
Legal Rights & Agreement Rules · Context
Platform access is also governed by external Supplemental Terms, including the Privacy Notice, Community Guidelines, and Autonomous Vehicle guidelines.
In addition to these Terms of Service, your access to, and use of the Services is also governed by the applicable terms found on our website. These include but are not limited to: the [Privacy Notice](https://www.uber.com/global/en/privacy/notice/); [User Generated Content Terms;](https://www.uber.com/legal/en/document/?country=united-states&lang=en&name=user-generated-content-policy) [Community Guidelines](https://www.uber.com/legal/community-guidelines/us-can-en/); [Referral Policies](https://www.uber.com/legal/referral-program-rules/referral-terms-us-can-en/); [AV Global Rider and Eater Guidelines;](https://www.uber.com/legal/en/document/?name=autonomous-vehicle-global-rider-and-eater-guidelines&country=united-states&lang=en) [ADT Mobile Security Monitoring Terms](https://www.adt.com/about-adt/legal/mobile-monitoring-terms); and Uber’s other applicable Uber standards and policies (including, without limitation, Uber’s safety standards, the [accessibility policies,](https://accessibility.uber.com/) [Teen Account Terms of Use](https://www.uber.com/legal/document/?name=uber-teens-terms-of-use---teens) and the [U.S. Service Animal Policy](https://accessibility.uber.com/service-animal-policy/), collectively, the “Supplemental Terms.”)
data: personal_data · purpose: terms_administration
Account & Service Control · Restriction or exception
Uber may in its sole discretion terminate terms or deny access to the Services or any portion thereof immediately at any time for any reason.
Uber, in its sole discretion, may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason.
purpose: enforcement · purpose: account_management
Legal Rights & Agreement Rules · Procedure
Uber may modify terms or policies at any time effective upon posting updated versions online, and continued use constitutes binding consent to the changes.
Uber reserves the right to modify these Terms or its policies relating to the Services at any time, effective upon posting of an updated version of these Terms through the Services or Uber’s website. You should regularly review these Terms, as your continued use of the Services after any such changes constitutes your agreement to such changes.
purpose: terms_administration
Legal Rights & Agreement Rules · Procedure
Covered claims generally use individual binding arbitration with the stated exceptions and jury waiver. The FAA governs; ordinary applicable limitation periods continue to apply.
on an individual basis in binding arbitration
shall not require arbitration
All statutes of limitations that would otherwise be applicable will apply
Legal Rights & Agreement Rules · Restriction or exception
Class, collective, coordinated, consolidated, mass and representative proceedings are generally waived, subject to the stated mass-administration procedure. The terms expressly allow participation in class-wide and other group settlements.
other than participating in a classwide, collective, coordinated, consolidated, mass, and/or representative settlement of claims.
Legal Rights & Agreement Rules · Context
Arbitration generally covers the relationship, service use, invited third-party use and alleged injury or death, including earlier claims, and survives termination. The explicit small-claims, sexual-assault/harassment and IP exceptions remain.
incidents or accidents resulting in personal injury or death
shall not require arbitration
Legal Rights & Agreement Rules · Restriction or exception
The class waiver generally persists if a claim proceeds in court and still permits group settlements. If part is finally held unlawful or unenforceable, affected claims proceed in court while arbitrable portions continue individually and other portions wait.
If there is a final judicial determination
shall be stayed in court pending the completion of arbitration
Legal Rights & Agreement Rules · Procedure
The definition includes 50 or more substantially similar demands from a law firm or coordinated firms within 180 days. If the mass-waiver procedure permits continued arbitration, a party may request a Special Master for threshold disputes within 15 days after the special opt-out period. Processing and disputed fees pause, and Uber pays the Special Master costs.
50 or more arbitration demands of a substantially similar nature
within 180 days
within 15 days following the expiration of the opt-out period
Uber shall be responsible
Legal Rights & Agreement Rules · Procedure
Arbitrators generally decide scope, formation and enforceability. Courts exclusively decide class- and mass-waiver disputes, except the designated arbitrator/panel decides whether a filing violates the mass waiver.
only a court of competent jurisdiction
except that, as stated and pursuant to the procedures provided
Legal Rights & Agreement Rules · User right or choice
Individual small claims that remain in that court, individual sexual-assault or harassment claims connected to service use, and IP injunction or equitable-relief claims need not be arbitrated. The clause retains individual-proceeding requirements for these court claims.
individual claims of sexual assault or sexual harassment
on an individual basis only
Legal Rights & Agreement Rules · Procedure
Arbitrations are administered by ADR Services, Inc. for disputes arising in California, and by a mutually selected or court-appointed neutral provider for other disputes.
For disputes arising in California, the arbitration will be administered by ADR Services, Inc. (“ADR”) in accordance with ADR’s Arbitration Rules (the “ADR Rules”) in effect at the time that the claim is brought, unless the parties agree otherwise in writing. The ADR Rules are available at www.adrservices.com or by searching for “ADR Arbitration Rules” using a search engine such as www.google.com. The arbitration shall be heard by one arbitrator (the “Arbitrator”) selected in accordance with the ADR Rules.
For disputes arising outside of California (or for disputes arising in California only if ADR cannot or will not administer the arbitration), the parties shall be required to meet and confer to select a neutral arbitration provider. Such an arbitration provider shall have operations in the state in which the dispute arises. If the parties are unable to mutually agree upon an arbitration provider, then either party may invoke 9 U.S.C. § 5 to request that a court of competent jurisdiction appoint an arbitration provider with operations in the state in which the dispute arises. Any arbitration provider appointed by a court under 9 U.S.C. § 5 shall conduct arbitration in accordance with this Section 2 solely on an individualized basis. Once the parties mutually agree upon a neutral arbitration provider, or an arbitrator provider is appointed under 9 U.S.C. § 5, the ensuing arbitration shall commence pursuant to the rules of the designated arbitration provider, except as designated herein. Once an arbitration provider is agreed upon or appointed, an Arbitrator shall be appointed. The Arbitrator will be either (1) a retired judge or (2) an attorney licensed to practice law in the state where the arbitration is conducted with experience in the law underlying the dispute. The Arbitrator will be selected by the parties from the applicable arbitration provider’s roster of arbitrators. If the parties are unable to agree upon an Arbitrator after a good faith meet and confer effort, then the applicable arbitration provider will appoint the Arbitrator in accordance with its rules and subject to any applicable disclosure and disqualification procedures available under applicable law.
purpose: dispute_resolution
Legal Rights & Agreement Rules · Procedure
The parties must personally confer by phone or video, with individual written notice; counsel may attend but cannot substitute for the party unless agreed in writing. The conference must occur within 60 days of receipt unless extended. Filing before completion is subject to dismissal; limitation and fee deadlines pause.
Pre-Arbitration Dispute Resolution and Notification. The parties agree that good-faith informal efforts to resolve disputes often can result in a prompt, low-cost, and mutually beneficial outcome. The parties therefore agree that, before either party demands arbitration against the other, you and Uber will personally meet and confer, via telephone or videoconference, in a good-faith effort to resolve informally any claim covered by this Arbitration Agreement. Multiple individuals initiating claims cannot participate in the same informal telephonic dispute resolution conference. Unless the parties agree otherwise in writing, if either party is represented by counsel, that party’s counsel may participate in the conference, but the party must also appear at and fully participate in the conference. The party initiating the claim must give notice to the other party in writing of their intent to initiate an informal dispute resolution conference, which shall occur within 60 days after the other party receives such notice, unless an extension is mutually agreed upon by the parties. To notify Uber that you intend to initiate an informal dispute resolution conference, write to Uber Technologies, Inc., Attn: Legal Department, 1725 3rd Street, San Francisco, CA 94158, providing your name, the telephone number(s) associated with your Uber account (if any), the email address(es) associated with your Uber account, and a description of your claim. If Uber intends to initiate an informal dispute resolution conference, it will send notice, including a description of its claim, to you via electronic email to the email address associated with your Uber account. Engaging in an informal dispute resolution conference is a condition precedent that must be fulfilled before commencing arbitration, and the Arbitrator shall dismiss any arbitration demand filed before completion of an informal dispute resolution conference. The statute of limitations and any filing fee deadlines shall be tolled while the parties engage in the informal dispute resolution process required by this paragraph.
Legal Rights & Agreement Rules · Procedure
An offer can be served at least 10 days before a hearing and expires before the hearing or after 30 days, whichever is first, if unaccepted. A recipient who fails to obtain a better award loses post-offer cost recovery and pays the offeror’s costs from the offer.
At least 10 days before the date set for the arbitration hearing, any party may serve an offer in writing upon the other party to allow judgment on specified terms. If the offer is accepted, the offer with proof of acceptance shall be submitted to the arbitrator, who shall enter judgment accordingly. If the offer is not accepted prior to the arbitration hearing or within 30 days after it is made, whichever occurs first, it shall be deemed withdrawn, and cannot be given in evidence upon the arbitration. If an offer made by one party is not accepted by the other party, and the other party fails to obtain a more favorable award, the other party shall not recover their post-offer costs and shall pay the offering party’s costs from the time of the offer notwithstanding the withdrawal of the offer.
Charges & Financial Obligations · User right or choice
Gross monthly income below 300% of federal poverty guidelines qualifies for waiver of arbitration fees and costs except arbitrator fees. Outside California, request it with form AO 240 or a sworn declaration containing its information; in California, a sworn statement of income and household size is required.
If you have a gross monthly income of less than 300% of the federal poverty guidelines, you are entitled to a waiver of arbitration fees and costs, exclusive of arbitrator fees. If you believe that you meet the requirements to obtain a fee waiver, and your demand for arbitration arises outside of California, then you may request a fee waiver only by submitting to the arbitration provider AO 240, Application to Proceed in District Court Without Prepaying Fees or Costs ([found here](https://www.uscourts.gov/file/448/download)), or a declaration under oath containing all the information required by AO 240; if your demand for arbitration arises in California, then you must submit a declaration under oath providing your monthly income and the number of persons in your household.
Legal Rights & Agreement Rules · Restriction or exception
The contract states Uber does not transport passengers or goods and that third-party providers are independent rather than Uber employees or agents. This describes the contract’s allocation of roles.
UBER IS NOT A COMMON CARRIER OR MOTOR CARRIER AND DOES NOT TRANSPORT PASSENGERS OR GOODS. GENERALLY, THE SERVICES ARE ONLY OPEN TO REGISTERED USERS OF THE SERVICES AND THEIR GUESTS AND NOT TO THE GENERAL PUBLIC. YOUR ABILITY TO REQUEST, AND IF APPLICABLE, OBTAIN THIRD-PARTY SERVICES FROM THIRD-PARTY PROVIDERS IN CONNECTION WITH THE USE OF THE SERVICES DOES NOT ESTABLISH UBER AS A PROVIDER OF ANYTHING OTHER THAN THE SERVICES, AS DEFINED IN THE PREAMBLE AND IN THIS SECTION 3. THIRD-PARTY PROVIDERS ARE INDEPENDENT AND NOT ACTUAL AGENTS, APPARENT AGENTS, OSTENSIBLE AGENTS, OR EMPLOYEES OF UBER IN ANY WAY. ANY EFFORT, FEATURE, PROCESS, POLICY, STANDARD, OR OTHER EFFORT UNDERTAKEN BY UBER TO FACILITATE YOUR RECEIPT OF THIRD PARTY SERVICES OR IN THE INTEREST OF SAFETY OR SECURITY (WHETHER REQUIRED BY APPLICABLE REGULATIONS OR NOT) IS NOT AN INDICIA OF AN EMPLOYMENT, ACTUAL AGENCY, APPARENT AGENCY, OR OSTENSIBLE AGENCY RELATIONSHIP WITH A THIRD-PARTY PROVIDER.
Content & IP Rights · Permission or license
Uber licenses app and service content use for personal noncommercial purposes and guests. Brand use generally needs written permission, except incidental permitted use. Reverse engineering has an applicable-law exception; mirroring, unauthorized system access and other listed exploitation are restricted.
except as may be permitted by applicable law
aside from use incidental to your use of the Services
Data Access & Collection · Company practice
Using autonomous-vehicle services consents to possible audio, video and sensor recordings for safety, security or quality. They are not user content and belong to Uber, affiliates or partners as applicable, with use governed by law and the relevant privacy notices. The clause does not say recording is continuous.
When you use AV Services, audio, video, and other sensor recordings may be generated by the AV’s systems for safety, security, or service quality purposes. By using the AV Services, you consent to such recordings.
Security & Safeguards · Restriction or exception
AV reverse engineering and recording are restricted except aspects observable and measurable without technical assistance. Users cannot bypass protection, use acquired information to test AV technology, or provide AV-based services to others even for free.
You will not (i) decompile, decipher, distill, reverse engineer, or record any part of the AV Services other than those aspects of the AV Services actually observable and measurable without technical assistance; (ii) destroy, tamper, bypass, or otherwise circumvent any measures employed to prevent, protect, secure, or limit access to any part of the AV Services; (iii) use any information acquired from any AV Service to assist in testing any AV or autonomous vehicle technology; or (iv) use any AV Services to provide a product or service to customers or other third parties, even if no monetary compensation is received for such a service.
Account & Service Control · Restriction or exception
Unless a specific service says otherwise, users may hold only one active personal account and may not transfer it. Uber can delete duplicates. Users are responsible for activity and credential security.
In order to use most aspects of the Services, you must register for and maintain an active personal user Services account (“Account”). Unless a specific Service provides otherwise: (i) you must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18), to obtain an Account, (ii) you may only possess one Account and (iii) you may not assign or otherwise transfer your Account to any other person or entity. Uber maintains the right to delete or deactivate duplicate accounts. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account credentials at all times.
Account & Service Control · Restriction or exception
Accounts generally require age 18 or the local age of majority unless a service provides otherwise. Minors normally need adult accompaniment, with parent-created accounts and applicable teen terms as exceptions. Teen invitations attest ages 13–17; guardians are responsible for permitted child activity.
or the age of legal majority in your jurisdiction
we may offer parents and guardians the ability to create Accounts for their children
between the ages of 13 and 17
Security & Safeguards · Restriction or exception
Users must notify Uber within 24 hours and cooperate with investigations regarding any incident or accident occurring during use of the Services.
For the purpose of assisting us with our compliance and insurance obligations, you agree to notify us within 24 hours and provide us with all reasonable information relating to any incident or accident that occurs during your use of the Services and you agree to cooperate with any investigation and attempted resolution of such incident.
data: incident_reports · purpose: safety · purpose: legal_compliance
Use & Processing · Company practice
By creating an account, users consent to receive automated calls, texts, and push notifications, and acknowledge that calls and chats may be monitored and recorded.
By creating an Account, you electronically agree to accept and receive communications from Uber, Third-Party Providers or third parties providing services to Uber including via email, text message, WhatsApp, calls, in-app communications, and push notifications to the telephone number(s) or email addresses you provided to Uber . You may also receive communications generated by automatic telephone dialing systems and/or which will deliver prerecorded or automated messages sent by or on behalf of Uber, and/or Third-Party Providers, including but not limited to communications concerning requests placed through your Account on the Services. Message and data rates may apply. By providing a phone number for a third party on whose behalf you use Uber’s services (including requesting a guest ride), you agree that the third party can receive communications at that number from Uber, Third-Party Providers or third parties providing services to Uber. Communications made through the Services, including calls, in-app chats, and other interactions between you, Uber, Third-Party Providers or other users may be monitored and recorded. You can learn more about this and how Uber may contact you by reading our [Privacy Notice](https://www.uber.com/global/en/privacy/notice/).
data: phone_number · data: communications · purpose: service_operation · purpose: marketing
Legal Rights & Agreement Rules · Procedure
For covered third-party funding, provide agreements with the arbitration demand or court complaint, or a written statement none exists. Disclose new or modified agreements while claims remain unresolved. The definition excludes specified participants such as insurers, counsel and guardians.
other than you, an insurer, your counsel, your legal guardian
If no such agreement exists
new or modified Litigation Funding Agreement
Legal Rights & Agreement Rules · Restriction or exception
The clause waives attorney-client, work-product, common-interest and confidentiality protections for documents the user or counsel shares with or receives from a litigation funder or its counsel. It is not limited to merely identifying the agreement.
As a condition of agreeing to these Terms, you waive any attorney client privilege, work product privilege, common interest privilege, or similar protection, and to waive any claim of confidentiality, with respect to documents that you or your counsel share with a Litigation Funder and which you or your counsel receive from a Litigation Funder and/or the Litigation Funder’s counsel.
Content & IP Rights · Context
User content and feedback submitted to Uber are governed by Uber's User Generated Content Terms and Feedback Policy, incorporated by reference.
Content that you provide to Uber is governed by [Uber’s Generated Content Terms](https://www.uber.com/legal/en/document/?country=united-states&lang=en&name=user-generated-content-policy), which are incorporated in these Terms by reference.
data: user_content · purpose: terms_administration
Charges & Financial Obligations · Restriction or exception
Users are responsible for obtaining data access and paying all mobile network data and messaging rates incurred while using the platform.
You are responsible for obtaining the data network access necessary to use the Services. Your mobile network's data and messaging rates and fees may apply if you access or use the Services from your device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and any updates thereto. Uber does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications. Uber is not responsible for any resulting delays, delivery failures, or damage, loss, injury or death.
purpose: service_operation
Charges & Financial Obligations · Company practice
Charges for transportation or goods are owed directly to Third-Party Providers, with Uber acting as a limited payment collection agent whose receipt satisfies the user's obligation.
With respect to Third-Party Providers, Charges you incur will be owed directly to Third-Party Providers, and Uber will collect payment of those charges from you, on the Third-Party Provider’s behalf as their limited payment collection agent, and payment of the Charges shall be considered the same as payment made directly by you to the Third-Party Provider. Payment to a Third-Party Provider of goods or services shall be considered to occur at the moment you submit payment through Uber. You retain the right to request lower Charges from a Third-Party Provider for services or goods received by you from such Third-Party Provider at the time you receive such services or goods. A Third-Party Provider also retains the right to request higher Charges from you for services or goods provided. For example, a Third-Party Provider that is a merchant may collect lower or higher charges where the actual goods provided differ from the products originally requested, including in connection with differences in quantity, weight, or item type. Subject to requests from you to lower such Charges from a Third-Party Provider, you agree to pay such higher or lower Charges associated with such product differences. Uber will consider in good faith any request from a Third-Party Provider to modify the Charges for a particular service or good. This payment structure is intended to fully compensate a Third-Party Provider, if applicable, for the services or goods obtained in connection with your use of the Services.
data: financial_data · purpose: service_operation
Charges & Financial Obligations · Company practice
Adding a method authorizes storage in the wallet and charging saved methods for future charges, including fallback if the chosen method fails. Uber may update details obtained from banks or financial partners under law and reject methods it considers risky or unauthorized.
When you add a payment method to your account, you authorize us and our payment service providers to collect and store your payment method information. Any payment method added by you will be automatically saved to your Uber wallet. You can add multiple payment methods to your wallet, and you agree that Uber may charge any of these payment methods for any future transactions or Charges. If your selected payment method is expired, invalid or otherwise not able to be charged, you agree that Uber may charge any other available payment method saved in your wallet. If your payment method’s account information changes (e.g., account number, routing number, expiration date) as a result of re-issuance, expiration or otherwise, we may automatically update your payment method on file, in accordance with applicable law, if we acquire that information from our financial services partners or your bank. We reserve the right to decline, refuse or limit the use of any payment methods that we believe may be unauthorized, fraudulent or illegal or may violate our policies or procedures or otherwise expose Uber to an unacceptable level of risk.
Charges & Financial Obligations · Company practice
Uber reserves authority to establish or adjust charges and will use reasonable efforts to inform users. Users remain responsible for incurred account charges regardless of awareness.
As between you and Uber, Uber reserves the right to establish or adjust Charges for any or all services or goods obtained through the use of the Services at any time. Uber will use reasonable efforts to inform you of Charges that may apply, provided that you will be responsible for Charges incurred under your Account regardless of your awareness of such Charges or the amounts thereof.
Charges & Financial Obligations · Restriction or exception
Charges are generally final and nonrefundable unless Uber and the assessing provider decide otherwise. Submit cancellation, return, refund or correction requests in Help within the app’s stated timeframe, or if none, within 30 days, subject to law. Missing it waives later amount disputes under this clause.
Charges paid by you are final and non-refundable, unless otherwise determined by Uber and the Third-Party Provider assessing the Charge. If you have any requests for cancellations, refunds, or returns, or if you think a correction should be made to any Charge you incurred, please visit the “Help” tab in your Account to initiate such requests within the timeframe specified in the app, or, if no such timeframe is specified, within 30 days after the Charge occurred, subject to applicable law. Otherwise, Uber will have no further responsibility and you waive your right to later dispute the amounts charged.
Charges & Financial Obligations · User right or choice
Unless you use the tip feature, Uber does not designate any part of payment as a tip. Additional gratuities are optional. This clause does not state a percentage-remittance guarantee.
you are under no obligation to do so
Charges & Financial Obligations · Restriction or exception
Uber can assess provider repair/cleaning charges based on damage and severity, may require evidence, and may charge verified reasonable costs through the account. These and lost-property amounts are nonrefundable. Rule violations may also create charges for improperly completed transactions.
Uber may charge you a fee on behalf of Third-Party Providers if, during your use of the Services, you have caused damage to a vehicle or property that requires repair or cleaning (“Repair” or “Cleaning”). The amount of such fee shall be determined, in Uber’s sole discretion, based on the type of damage and the severity. Uber reserves the right to verify or otherwise require documentation of damages prior to processing a fee. In the event that a Repair or Cleaning request is verified by Uber in Uber’s reasonable discretion, Uber reserves the right to facilitate payment for the reasonable cost of such Repair or Cleaning using your payment method designated in your Account. Such amounts, as well as those pertaining to lost and found goods, will be transferred by Uber to a Third-Party Provider, if applicable, and are non-refundable. Additionally, if you fail to comply with these Terms, you may be responsible for Charges, including without limitation, for transactions that could not be completed properly, arising out of or in connection with your failure to comply with these Terms.
Legal Rights & Agreement Rules · Restriction or exception
Uber supplies services as-is and as-available and disclaims warranties not expressly stated. The section preserves rights and liability that law does not allow it to exclude.
NOT EXPRESSLY SET OUT IN THESE TERMS
CANNOT BE EXCLUDED UNDER APPLICABLE LAW
Legal Rights & Agreement Rules · Restriction or exception
Uber gives no guarantee of third-party provider quality, suitability, safety or ability. The stated allocation of risk is limited to the maximum extent applicable law permits.
UBER DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF THIRD-PARTY PROVIDERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE OR GOOD REQUESTED OR OBTAINED FROM THIRD-PARTY PROVIDERS IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.
Legal Rights & Agreement Rules · Restriction or exception
Third-party providers are not employees or agents of Uber, and Uber does not control, manage, or direct provider operations.
UBER DOES NOT CONTROL, MANAGE OR DIRECT ANY THIRD-PARTY PROVIDERS. THIRD-PARTY PROVIDERS ARE NOT ACTUAL AGENTS, APPARENT AGENTS, OSTENSIBLE AGENTS, OR EMPLOYEES OF UBER. IF A DISPUTE ARISES BETWEEN YOU AND OR ANY OTHER THIRD PARTY, YOU RELEASE UBER FROM LOSSES OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES.
purpose: liability_limitation
Legal Rights & Agreement Rules · Restriction or exception
Uber’s use of algorithms to provide services or improve user experience, security and safety does not itself create a warranty.
UBER’S USE OF ALGORITHMS IN AN ATTEMPT TO PROVIDE SERVICES OR IMPROVE THE EXPERIENCE OF USERS AND THE SECURITY AND SAFETY OF THE SERVICES DOES NOT CONSTITUTE A GUARANTEE OR WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED.
Legal Rights & Agreement Rules · Restriction or exception
Uber excludes listed indirect and similar damages, including losses related to injury, death or property, even where negligence is alleged. The section expressly preserves liabilities and consumer rights that applicable law prohibits excluding.
REGARDLESS OF THE NEGLIGENCE
DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED
Legal Rights & Agreement Rules · Restriction or exception
Uber disclaims losses from service use, provider transactions and delays outside its control, and responsibility for provider services except as expressly stated. These limits do not override rights or liability that law makes nonwaivable.
CAUSES BEYOND UBER'S REASONABLE CONTROL
OTHER THAN AS EXPRESSLY SET FORTH IN THESE TERMS
CANNOT BE EXCLUDED UNDER APPLICABLE LAW
Legal Rights & Agreement Rules · Restriction or exception
Users agree to indemnify and hold harmless Uber, its affiliates, and their officers, directors, and employees against any claims, losses, liabilities, and expenses arising from platform use.
You agree to indemnify and hold Uber and its affiliates and their officers, directors, employees, and agents harmless from and against any and all actions, claims, demands, losses, liabilities, costs, damages, and expenses (including attorneys’ fees), arising out of or in connection with: (i) your use of the Services or services or goods obtained through your use of the Services; (ii) your breach or violation of any of these Terms; (iii) Uber's use of your User Content; or (iv) your violation of the rights of any third party, including Third-Party Providers.
purpose: liability_assignment
Legal Rights & Agreement Rules · Context
Interpretation generally uses the law where the dispute arises, except arbitration or regional supplemental rules. Injury/death incidents use the incident state’s law. This clause does not generally extend unrelated state law to the user.
These Terms shall be governed by and construed in accordance with the laws of the state in which your dispute arises, without regard to the choice or conflict of law principles of any jurisdiction, except as may be otherwise provided in the Arbitration Agreement in Section 2 above or in Supplemental Terms applicable to your region.
Any dispute, claim, lawsuit, or controversy arising out of or relating to incidents or accidents resulting in personal injury or death (including but not limited to sexual assault or harassment claims) that you allege occurred in connection with your use of the Services, whether before or after the date you agreed to these Terms, shall be governed by and construed in accordance with the laws of the state in which the incident or accident occurred.
Legal Rights & Agreement Rules · Restriction or exception
Uber promises no insurance type or amount unless law requires it and disclaims earlier representations. It may change, reduce or cancel optional coverage without notice. Commercially licensed providers may have different insurance requirements, and Uber may provide none for those rides in selected markets subject to law.
unless required by law
in select markets, Uber may not maintain insurance coverage
Legal Rights & Agreement Rules · Restriction or exception
Users need written approval to assign; an unauthorized assignment is void. Uber may assign without consent to affiliates, acquirers or merger successors. The terms disclaim partnership, employment or agency; invalid provisions are severed and nonenforcement is not waiver absent Uber’s written agreement.
You may not assign these Terms without Uber’s prior written approval. Uber may assign these Terms without your consent to: (i) a subsidiary or affiliate; (ii) an acquirer of Uber’s equity, business or assets; or (iii) a successor by merger. Any purported assignment by you in violation of this Section shall be void. No joint venture, partnership, employment, or agency relationship exists between you, Uber, any Third-Party Provider, or any Out-of-App Experience Provider as a result of these Terms or use of the Services. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. Uber’s failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Uber in writing. This provision shall not affect the Severability and Survivability section of the Arbitration Agreement of these Terms.
Legal Rights & Agreement Rules · Procedure
A mass-waiver violation dispute must be raised within 15 days of arising. Before arbitrator appointment a three-person panel decides it and Uber pays specified costs. Only if a violation is found may either party opt out within 30 days. Users must personally sign notice to the provider and Uber Legal, 1725 3rd Street, San Francisco, CA 94158, by USPS Priority Mail or hand delivery.
within 15 days of its arising
only applies if the arbitrator or panel of arbitrators determines that a party has violated
This written notice must be signed by you
Legal Rights & Agreement Rules · Procedure
After threshold review, eligible demands form groups of no more than 100 by residence state and last name, with grouping reported within 14 days. Each group has one arbitrator and shared administrative documents and fees, but each case is resolved individually.
groups of no more than 100
within 14 days
on an individual basis
Legal Rights & Agreement Rules · Restriction or exception
The agreement asserts coverage for related third-party claims, including invited guest riders and heirs, and requires users to provide guest riders these terms. It also applies when the user rides as another account’s guest.
responsible for providing any guest rider with these Terms
Legal Rights & Agreement Rules · Procedure
After informal resolution, file with the selected provider and send demand to Uber Legal at 1725 3rd Street, San Francisco, CA 94158 or its registered agent. Send electronic copies to the provider and filed-arbitration-demands@uber.com. Signing includes obligations to ensure counsel’s factual and legal basis; improper filings can draw sanctions.
filed-arbitration-demands@uber.com
Federal Rule of Civil Procedure 11
Legal Rights & Agreement Rules · Procedure
Unless agreed otherwise, US residents arbitrate in their county and others where the dispute arose. Hearings and discovery follow provider rules. Awards bind only those parties and generally provide individual relief, preserving public injunctions where law requires; prevailing costs may be awarded under local law.
county where you reside
public injunctive relief where required by law
binding only upon the parties
prevailing party
Charges & Financial Obligations · Procedure
Subject to special cost provisions, user filing, administration and arbitrator fees follow provider rules up to what a court claim would cost. Fee disputes go to the arbitrator or a specified three-person panel before appointment, with disputed dates paused and Uber paying panel setup costs.
up to the amount you would be required to pay if you filed a claim in court
due date for any disputed fees shall be stayed
Legal Rights & Agreement Rules · Procedure
Unlawful provisions are severed while individually arbitrable claims continue; remaining court portions wait. Litigation also pauses during an appeal from denial of a motion to compel arbitration.
stayed in court pending the completion of arbitration
all litigation of the claims at issue in the appeal will be stayed
Account & Service Control · Company practice
Providers choose whether to accept and users whether to engage them. Once a request starts, cancellation or rescheduling may be unavailable, carry a fee or leave purchased items nonrefundable. The platform includes personalized content and may include AI-enhanced features.
It is up to the Third-Party Provider
may be charged a fee
generated or enhanced by artificial intelligence
Legal Rights & Agreement Rules · Restriction or exception
Out-of-app links lead to providers’ terms and privacy policies and Uber says it will not warn of the transition. Third-party services may add fees and terms; Uber’s arbitration rules generally control except claims solely against the provider.
Uber will not warn you that you have left the Services
except with respect to claims that are solely against the Third-Party Provider
Legal Rights & Agreement Rules · Restriction or exception
Apple is a beneficiary for Apple App Store downloads. Its application license is incorporated, but these Uber terms control conflicts. Uber remains responsible for its service under these terms.
Apple and its subsidiaries are third-party beneficiaries
these Terms will control
Security & Safeguards · Restriction or exception
AVs can be unavailable or behave improperly without warning and may not reach the destination. They are not designed for emergency transport. Using them acknowledges these risks.
may not always be delivered to your intended destination
not designed to provide transportation services in connection with emergencies
Data Access & Collection · Company practice
Uber may require personal information and identity or age proof and deny access when it cannot verify it. Users authorize their carrier to disclose account/device information during the relationship solely for identification and fraud prevention.
still or live photo
solely to help Uber identify you or your wireless device and to prevent fraud
Account & Service Control · Company practice
Previously banned users cannot register. Uber may disable unconfirmed or long-inactive accounts, accounts it cannot confirm after suspected compromise, fraudulent accounts or those law requires. The stated access-loss disclaimer is limited by law and some clauses survive termination.
previously been banned
unable to confirm your ownership
To the maximum extent permitted by applicable law
Use & Processing · Restriction or exception
Users cannot use the service or its content for commercial purposes or software development, including machine-learning or AI training, without Uber’s prior written permission, whether logged in or not.
including training machine-learning or AI systems, without Uber’s prior written permission
Security & Safeguards · Restriction or exception
Users must inspect any provided restraint, confirm installation and secure the child. Uber disclaims responsibility for restraint safety and assisted-service incidents, subject to the section’s preservation of mandatory legal rights.
It is your obligation to inspect the child restraint system
CANNOT BE EXCLUDED UNDER APPLICABLE LAW
Account & Service Control · User right or choice
Service animals are always permitted without extra charge under the stated policy. Other small pets depend on provider discretion. Riders must secure pets and may owe cleaning or damage charges.
Service Animals are always permitted to accompany riders without extra charge
Account & Service Control · User right or choice
Notification preferences can be changed in Settings; reply STOP from the receiving phone to opt out of Uber texts. Provider texts are transactional. Opting out may affect service use, and suspected fraud or unlawful activity permits contact through any supplied details.
reply “STOP”
if we suspect fraud or unlawful activity
Sharing & Disclosure · Company practice
Using a product billed to another person or business requires sharing information such as service time, type and charges, and potentially transportation safety incidents, with that party.
such data sharing is a condition of use
Legal Rights & Agreement Rules · Procedure
Arbitrator nominees must disclose prior or existing funder relationships, including other arbitrations or funded clients, and keep disclosures current throughout the case.
This obligation is continuous
Charges & Financial Obligations · Company practice
Charges may include taxes, tolls and other fees and increase substantially with demand. App item prices can differ from stores or other platforms and may not be lowest; pickup and delivery can also differ. App access itself has no fee.
increase substantially during times of high demand
may not be the lowest prices
does not charge a fee for you to access the Uber App
Charges & Financial Obligations · User right or choice
At receipt, users may ask providers for lower charges; providers may request higher ones, including quantity, weight or substitution changes. Users agree to resulting adjustments subject to their reduction requests, and Uber considers provider modification requests in good faith.
You retain the right to request lower Charges
consider in good faith
Charges & Financial Obligations · Permission or license
Selecting a bank account authorizes total-charge debits and correcting debits or credits, adjustments and refunds. It must accept USD debits. Third-party payment providers may impose their own fees and terms.
further debit or credit your bank account
denominated in USD
additional fees
Charges & Financial Obligations · Company practice
Other users’ offers do not alter your charges. Discounts can change or be withdrawn at any time without notice.
subject to change or withdrawal at any time and without notice
Charges & Financial Obligations · Restriction or exception
A valid authorized EBT card can buy eligible items from participating merchants; only one card can be linked and EBT cash is not accepted. A second payment method covers fees, ineligible items and other excluded costs. Availability is not guaranteed and Puerto Rico is excluded under these terms.
not available in Puerto Rico
does not accept EBT cash
you must add another payment method
makes no guarantee
Data Access & Collection · Permission or license
Saving EBT authorizes Uber, affiliates and contractors to retain details for future eligible purchases and represents authorized use. Unverified, invalid or unauthorized cards may be rejected or removed.
store your EBT card and its details
may remove the same from your Account
Charges & Financial Obligations · Restriction or exception
The sender must have consent to share recipient details for tracking. Recipients who schedule need an account; sender-scheduled recipients do not. The clause specifies scheduling no later than seven days after purchase but fulfillment before 11:59pm PST on the sixth day; the relationship between these stated timings is unclear. Nonredemption produces cancellation and a full sender refund. Unavailable items instead produce recipient Uber Cash; placed gifts cannot be canceled by the sender.
no later than seven days following the date of purchase
before 11:59pm PST on the sixth day
refunded for the full value of the gift
Gift orders cannot be canceled by you once placed.
Charges & Financial Obligations · Restriction or exception
Recipients need legal age and government photo ID; deliveries cannot be left unattended. Absence, inadequate ID, underage status or apparent intoxication can lead to return and a fee. The recipient receives credit for the returned restricted portion less that fee.
cannot be left unattended
less the return fee
Legal Rights & Agreement Rules · Restriction or exception
For disputes with third parties the terms release Uber from connected losses, known or unknown. The section preserves consumer rights and liabilities that law makes nonwaivable.
KNOWN AND UNKNOWN
CANNOT BE EXCLUDED UNDER APPLICABLE LAW
Legal Rights & Agreement Rules · Procedure
Subject to arbitration, applicable regional terms and law, court claims go to the judicial district encompassing the relevant county. Injury incidents use the incident county. Arbitration has its own law and venue rules.
encompassing the county in which the dispute
county in which the incident or accident occurred
do not apply to the Arbitration Agreement
Legal Rights & Agreement Rules · Procedure
Uber notices may use the service, email, phone, text or post. Mailed notices generally count after 48 hours and electronic ones when sent; term updates take effect on posting. User notices go to the registered agent and count when received. Specific dispute and other notice procedures override conflicts.
48 hours after mailing
deemed given when received by Uber
those specific notice provisions shall prevail
Account & Service Control · Restriction or exception
Users must obtain and update suitable devices and network access. Uber gives no device-compatibility guarantee and disclaims internet-related failures, subject to nonwaivable legal rights.
does not guarantee that the Services
CANNOT BE EXCLUDED UNDER APPLICABLE LAW