Operating corporate entity and US territorial applicability
Snap Inc. provides the Services and these Terms apply to users who reside in or have their principal place of business in the United States.
Supporting quotations
By using any of our Services, you agree to the Terms. If so, Snap grants you a non-assignable, non-exclusive, revocable, and non-sublicensable license to use the Services in accordance with these Terms and our policies. Of course, if you don’t agree with the Terms, then don’t use the Services.
These Terms apply if you live in the United States or if your principal place of business is in the United States.
Qualifications & exceptions
Applies to United States residents and businesses
data: location_data · purpose: service_operation
Account & Service Control · Restriction or exception
Minimum-age and eligibility requirements apply
Users must meet the applicable minimum age of at least 13, have contract capacity, not be legally barred and not be convicted sex offenders. Snap may require age verification and will lock or delete an account and data when it knows a user is underage. Certain features have higher age limits.
Supporting quotations
We may require you to verify your age
lock or delete your account and your data
you can form a binding contract
you are not a person who is barred
you are not a convicted sex offender
Content & IP Rights · Company commitment
User ownership retention of created and uploaded content
Users retain whatever underlying intellectual property ownership rights they held in content created, uploaded, posted, or stored on the Services.
Supporting quotations
When you do that, you retain whatever ownership rights in that content you had to begin with.
Content license covers stated service and development purposes
Snap and affiliates receive a worldwide, royalty-free, sublicensable and transferable content license covering associated names, images, likenesses and voices. Purposes include operating, promoting and improving services and researching new ones. Contracted providers may receive rights solely to provide and improve services.
Supporting quotations
For all content you create using the Services, or submit or make available to the Services (including Public Content), you grant Snap and our affiliates a worldwide, royalty-free, sublicensable, and transferable license to host, store, cache, use, display, reproduce, modify, adapt, edit, publish, analyze, transmit, and distribute that content, including the name, image, likeness, or voice of anyone featured in it. This license is for the purpose of operating, developing, providing, promoting, and improving the Services and researching and developing new ones. This license includes a right for us to make your content available to, and pass these rights along to, service providers with whom we have contractual relationships related to the provision of the Services, solely for the purpose of providing and improving such Services.
Content & IP Rights · Permission or license
Public content grants broader perpetual rights
Public Stories, Profiles, Spotlight, Snap Map and Lens Studio content grants Snap, affiliates, other users and business partners worldwide, irrevocable, perpetual rights for commercial and noncommercial use across media, without compensation. It includes featured names, images, voices and music. Public content must be suitable for ages 13 and up.
Supporting quotations
We call Public Story submissions and any other content you submit to public Services, like Public Profiles, Spotlight, Snap Map, or Lens Studio, “Public Content.” Because Public Content is inherently public, you grant Snap, our affiliates, other users of the Services, and our business partners an unrestricted, worldwide, royalty-free, irrevocable, and perpetual right and license to create derivative works from, promote, exhibit, broadcast, syndicate, reproduce, distribute, synchronize, overlay graphics and auditory effects on, publicly perform, and publicly display all or any portion of your Public Content in any form and in any and all media or distribution methods, now known or later developed, for commercial and non-commercial purposes. This license applies to the separate video, image, sound recording, or musical compositions contained in your Public Content, as well as the name, image, likeness, and voice of anyone featured in Public Content that you create, upload, post, send, or appear in (including as reflected in your Bitmoji). This means, among other things, that you will not be entitled to any compensation if your content, including videos, photos, sound recordings, musical compositions, name, image, likeness, or voice included in your content are used by us, our affiliates, users of the Services, or our business partners. For information about how to tailor who can watch your content, please take a look at our [Privacy Policy](https://values.snap.com/privacy/privacy-policy?lang=en-US) and [Support Site](https://help.snapchat.com/?lang=en-US). All Public Content must be appropriate for people ages 13+.
Content & IP Rights · Restriction or exception
Content screening, access, and discretionary deletion authority
Snap may review, screen, access, or delete user content at any time for any reason without liability to the user.
Supporting quotations
While we’re not required to do so, we may access, review, screen, and delete your content at any time and for any reason, including to provide and develop the Services or if we think your content violates these Terms or any applicable laws, and we will not be liable to you for any such actions taken. You alone, though, remain responsible for the content you create, upload, post, send, or store through the Services.
Snap, affiliates and partners may place personalized ads near, between, over or in content based on information users provide or Snap collects or obtains.
Supporting quotations
We, our affiliates, and our third-party partners may place advertising on the Services, including personalized advertising based on the information you provide us, we collect, or we obtain about you. Advertising may sometimes appear near, between, over, or in your content.
Content & IP Rights · Permission or license
Unrestricted ownership of developments based on user feedback
Snap may utilize user suggestions and feedback without compensation or restriction, and owns all rights developed based on such feedback.
Supporting quotations
We always love to hear from our users. But if you provide feedback or suggestions, just know that we can use them without compensating you, and without any restriction or obligation to you. You agree that we will own all rights in anything we develop based on such feedback or suggestions.
Qualifications & exceptions
Unrestricted, uncompensated ownership of feedback derivatives
purpose: service_operation
Use & Processing · Context
Privacy Policy and Privacy Hub governance
Personal data handling is governed by the Snap Privacy Policy and the Privacy, Safety, and Policy Hub.
Supporting quotations
Your privacy matters to us. You can learn how your information is handled when you use our Services by reading our [Privacy Policy](https://values.snap.com/privacy/privacy-policy?lang=en-US). You can also learn more about our privacy practices, including how certain features use your data, on our [Privacy, Safety, and Policy Hub](https://values.snap.com/?lang=en-US).
Qualifications & exceptions
Governed by separate Privacy Policy
data: personal_data · purpose: service_operation
Use & Processing · Company practice
Personalized recommendations and interest inferences as contract condition
Personalization of content, ads, and recommendations based on user inferences is a core condition of the contract unless the user opts to receive less personalization.
Supporting quotations
Our Services provide a personalized experience to make them more relevant and engaging for you. We will recommend content, advertising, and other information to you based on what we know and infer about your and others’ interests from use of our Services. It is necessary for us to handle your personal information for this purpose, as we explain in our [Privacy Policy](https://values.snap.com/privacy/privacy-policy?lang=en-US). Personalization is also a condition of our contract with you for us to be able to do so, unless you opt to receive less personalization in the Services. You can find more information on personalized recommendations on our [Support Site](https://help.snapchat.com/hc/articles/17338132910484?utm_source=web&utm_medium=tos&utm_campaign=personalization_opt_out&lang=en-US).
Qualifications & exceptions
Contractual condition unless user actively opts out
AI Inputs and Outputs treated as user content subject to Snap licenses
All AI text, image, and audio inputs and generated outputs are treated as user-submitted content subject to Snap's worldwide license and Privacy Policy.
Supporting quotations
Our Services include AI-enabled features (“AI Features”) that use inputs like text, images, audio files, videos, documents, data, or other content provided by you or used at your direction (“Inputs”) to generate content and responses based on those Inputs (“Outputs”). All Inputs and Outputs will be treated for the purpose of these Terms as content you submit to the Services and accordingly any rights and licenses granted to us and obligations on you in respect of content submitted or made available by you in these Terms applies to Inputs and Outputs, including the licenses set out in “Rights You Grant Us” above. We collect, use, disclose, and retain Inputs and Outputs in accordance with our Privacy Policy.
Qualifications & exceptions
Applies full content licensing terms to AI inputs and outputs
data: user_content · purpose: service_operation
Legal Rights & Agreement Rules · Restriction or exception
AI outputs may be unreviewed, inaccurate or nonexclusive
Outputs may not be reviewed in advance and may be wrong, unlawful, offensive or similar to outputs for other users. They do not represent Snap’s views or imply endorsement or affiliation by a referenced third party.
Supporting quotations
While we integrate certain safeguards into AI Features, Outputs may not be reviewed in advance and may be inaccurate, incomplete, misleading, offensive, objectionable, inappropriate, infringing, unsuitable, unlawful, unfit for particular purposes, or the same or similar to content generated for other users of the Services. Outputs may also contain content inconsistent with Snap’s view, and Snap does not endorse any content included in any Outputs. If Outputs reference individuals or third parties, including their products or services, it does not mean the individual or third party endorses Snap, or that they or these products are affiliated with Snap.
Legal Rights & Agreement Rules · Restriction or exception
Do not rely on AI outputs for decisions or advice
AI features and outputs are offered as-is without warranties. Snap says not to rely on them for any purpose, including decisions or professional, medical, legal, financial or educational advice.
Supporting quotations
AI Features and Outputs are provided as-is and made available to you without representations or warranties of any kind, whether express or implied. This means that your use of any AI Features and Outputs is at your own risk, and you should not rely on them for any purpose, including to make decisions or for professional, medical, legal, financial, educational or other advice. Outputs are not Snap representations.
Security & Safeguards · Restriction or exception
AI output training and tampering restrictions require permission
Unless Snap gives permission, users may not remove AI watermarks or disclosures, bypass safeguards, misrepresent outputs as human-made, or use or share outputs to train, develop or fine-tune any models, services or other AI technologies. The training restriction is not limited to competitors.
Supporting quotations
unless we give our permission
alter, obscure, or remove any watermark
circumvent any safety or privacy features
use or share Outputs that will be used to train, develop, or fine tune models, services, or other AI technologies
misrepresent Outputs as having been human-generated
Reverse engineering, decompilation and source-code extraction require written permission unless an open-source license or applicable law supplies an exception or limitation.
Supporting quotations
reverse engineer, make unauthorized copies or derivative works of, decompile, disassemble, modify or decode the Services (including any underlying idea, technology, or algorithm) or any content included therein, or otherwise extract the source code of the software of the Services, without our written permission, except to the extent an exception or limitation applies under an open source license or applicable laws;
Security & Safeguards · Restriction or exception
Prohibition against web scraping, robots, crawlers, and automated data harvesting
Using robots, spiders, crawlers, scrapers, scripts, or automated tools to extract user data or content from the Services is prohibited.
Supporting quotations
use any robot, spider, crawler, scraper, script, software, or other automated or semi-automated means, processes or interfaces to access, scrape, extract or copy the Services, including any user data, content or other data contained in the Services;
Qualifications & exceptions
Strict automated scraping and bot extraction ban
purpose: security
Legal Rights & Agreement Rules · Restriction or exception
Prohibition on developing competing products or services
Users are expressly barred from using the Services or platform data to create or develop a competing product or service.
Supporting quotations
use the Services to create or develop a competing product or service;
Qualifications & exceptions
Prohibits building competing products using the Services
purpose: intellectual_property_protection
Content & IP Rights · Restriction or exception
User warranty of content rights and music synchronization licenses
Users warrant that they hold all required authorizations, mechanical reproduction rights, and synchronization licenses for music and media included in content.
Supporting quotations
When you submit content to the Services, you agree and represent that you own that content, or that you have received all necessary permissions, clearances, licenses, and authorizations in order to submit it to the Services (including, if applicable, the right to make mechanical reproductions of the musical works embodied in any sound recordings, synchronize any compositions to any content, publicly perform any compositions or sound recordings, or any other applicable rights for any music not provided by Snap that you include in your content) and grant the rights and licenses contained in these Terms for your content. You also agree that you will not use or attempt to use another user’s account except as permitted by Snap or its affiliates.
Qualifications & exceptions
Includes mechanical and synchronization rights for music
data: user_content · purpose: legal_compliance
Content & IP Rights · Procedure
Copyright notices and repeat-infringer action have a process
Copyright owners can use Snap’s reporting tool or designated agent at 3000 31st Street, Santa Monica, CA 90405, copyright@snap.com. Notices need the specified signature, work/location, contact, good-faith and accuracy statements. Snap takes reasonable steps to suspend or terminate known repeat infringers.
Supporting quotations
take reasonable steps within our power to suspend or terminate
must comply with the requirements
physical or electronic signature
information reasonably sufficient to let us locate the material
good-faith belief
under penalty of perjury
Security & Safeguards · Restriction or exception
Prohibition on distracted driving and hazardous use
Users must not use the Services while driving or in any manner that distracts from obeying traffic or safety laws.
Supporting quotations
So do not use our Services in a way that would distract you from obeying traffic or safety laws. For example, never use the Services while driving. And never put yourself or others in harm’s way just to capture a Snap or to engage with other Snapchat features.
Qualifications & exceptions
Strict prohibition of use while driving
purpose: safety
Security & Safeguards · Restriction or exception
Protect your account and report unauthorized access
You must keep account details accurate and are responsible for account activity. Snap recommends a strong unique password and two-factor authentication rather than making those specific measures mandatory here. Contact Support immediately if you think someone gained access.
Supporting quotations
You are responsible for any activity that occurs in your account. So it’s important that you keep your account secure. One way to help keep your account secure is to select a strong password that you don’t use for any other account and to enable two-factor authentication. If you think that someone has gained access to your account, please immediately reach out to [Support](https://help.snapchat.com/hc/articles/7012305621908?lang=en-US). Any software that we provide to you may automatically download and install upgrades, updates, or other new features. You may be able to adjust these automatic downloads through your device’s settings. You agree not to create any account if we have previously removed or banned you or your account from any of our Services, unless we consent otherwise.
Retention & Deletion · Company practice
Memories cloud storage availability disclaimer and independent backup recommendation
Memories is not guaranteed permanent storage and may become unavailable due to glitches or termination; users are advised to maintain separate independent backups.
Supporting quotations
Since we can’t promise that your content will always be available, we recommend keeping a separate copy of content you save to Memories. We make no promise that Memories will be able to accommodate your precise storage needs. We reserve the right to set storage limits for Memories, or to prohibit certain types of content from being eligible for use with Memories, and we may change these limits and prohibitions from time to time in our sole discretion.
Qualifications & exceptions
No guarantee of permanent retention; storage limits may apply
data: user_content · purpose: data_retention
Charges & Financial Obligations · Restriction or exception
Carrier fees and promotional messages have different rules
You pay mobile data and messaging charges. Providing a phone number agrees to service-related messages, including promotions where Snap has consent or law permits, even if the number is on a Do Not Call registry.
Supporting quotations
You are responsible for any mobile charges
including about promotions (where we have consent or as permitted by law)
Account & Service Control · Restriction or exception
72-hour mandatory update requirement for changed mobile numbers
Users who change or deactivate their mobile phone number must update account settings within 72 hours to prevent misdirected messaging.
Supporting quotations
If you change or deactivate the mobile phone number that you used to create an account, you must update your account information through Settings within 72 hours to prevent us from sending messages intended for you to someone else.
Qualifications & exceptions
72-hour deadline to update changed phone number
data: phone_number · purpose: account_management
Sharing & Disclosure · Company practice
Third-party services governance by external terms
Third-party features, applications, and links are governed by the third parties' terms; Snap disclaims all liability and evaluation of external content.
Supporting quotations
Neither Snap nor any of our affiliates is responsible or liable for a third party’s terms or actions taken under any third party’s terms. Further, by using the Services, you acknowledge and agree that Snap is not responsible for examining or evaluating the content, accuracy, completeness, availability, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect of such Third-Party Materials or third-party services or websites. We do not warrant or endorse and do not assume and will not have any liability or responsibility to you or any other person for any third-party services, Third-Party Materials, or third-party websites, or for any other materials, products, or services of third parties. Third-Party Materials, the availability of third-party services and links to other websites are provided solely as a convenience to you.
Qualifications & exceptions
Third-party terms govern external services; Snap disclaims liability
purpose: service_operation
Legal Rights & Agreement Rules · Procedure
Material term changes usually receive advance notice
Snap gives reasonable advance notice of material changes unless changes are needed sooner, such as for law changes or new features. Continued use after effectiveness accepts them.
Supporting quotations
This also means we may need to update these Terms to reflect any changes to our Services or how we provide them, as well as to comply with legal requirements, or for other legal or security reasons. If those changes to these Terms are material we will provide you with reasonable advance notice (unless changes are required sooner, for example, as a result of a change in legal requirements or where we are launching new Services or features). If you continue to use the Services once the changes come into effect, we will take that as your acceptance.
Account & Service Control · User right or choice
Voluntary account deletion and contract termination
Users may terminate the agreement at any time and for any reason by deleting their Snapchat account.
Supporting quotations
you can terminate these Terms at any time if you do not agree with any changes we make to these Terms, or for any other reason, by deleting your Snapchat account
Qualifications & exceptions
Free termination at user discretion via account deletion
data: account_data · purpose: account_management
Account & Service Control · Restriction or exception
Access can end for any reason and specified clauses survive
Snap may restrict, suspend or terminate for violations, legal or external reasons, or any other reason, including prolonged inactivity. It may reclaim usernames and tries to give reasonable notice without guaranteeing it. Sections 2, applicable surviving additional terms in 3, and 6–25 survive.
Supporting quotations
or for any other reason
we can’t guarantee that notice will be possible
Sections 2, 3
Account & Service Control · Procedure
Right to notice and appeal for moderation enforcement decisions
Snap provides notice and an opportunity to appeal account restrictions or terminations under Community Guidelines moderation policies.
Supporting quotations
Where we restrict, terminate, or suspend your access to the Services for violation of our [Community Guidelines](https://values.snap.com/privacy/transparency/community-guidelines?lang=en-US), we will notify you and provide an opportunity for you to appeal as explained in our [Moderation, Enforcement and Appeals Explainer](https://values.snap.com/privacy/transparency/community-guidelines/moderation?lang=en-US).
Qualifications & exceptions
Procedural right to appeal moderation sanctions
data: account_data · purpose: dispute_resolution
Legal Rights & Agreement Rules · Restriction or exception
Defense and indemnity apply as law allows
To the extent law permits, users must defend, indemnify and hold Snap parties harmless for claims and costs connected to service or integrated third-party use, content, violations, negligence or willful misconduct.
Supporting quotations
You agree, to the extent permitted by law, to indemnify, defend, and hold harmless Snap, our affiliates, directors, officers, stockholders, employees, licensors, and agents from and against any and all complaints, charges, claims, damages, losses, costs, liabilities, and expenses (including attorneys’ fees) due to, arising out of, or relating in any way to: (a) your access to or use of the Services, or any products or services provided by a third party in connection with the Services, even if recommended, made available, or approved by Snap, (b) your content, including infringement claims related to your content, (c) your breach of these Terms or any applicable law or regulation, or (d) your negligence or willful misconduct.
Legal Rights & Agreement Rules · Restriction or exception
AS IS and AS AVAILABLE warranty disclaimer
Services are provided 'as is' and 'as available' without warranties of merchantability, fitness for purpose, title, security, or error-free operation.
Supporting quotations
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” AND TO THE EXTENT PERMITTED BY LAW WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. IN ADDITION, WHILE WE ATTEMPT TO PROVIDE A GOOD USER EXPERIENCE, WE DO NOT REPRESENT OR WARRANT THAT: (A) THE SERVICES WILL ALWAYS BE SECURE, ERROR-FREE, OR TIMELY, (B) THE SERVICES WILL ALWAYS FUNCTION WITHOUT DELAYS, DISRUPTIONS, OR IMPERFECTIONS, OR (C) THAT ANY CONTENT, USER CONTENT, OR INFORMATION YOU OBTAIN ON OR THROUGH THE SERVICES WILL BE TIMELY OR ACCURATE.
Qualifications & exceptions
Provided 'as is' without warranties to extent allowed by law
purpose: warranty_disclaimer
Legal Rights & Agreement Rules · Restriction or exception
Snap disclaims responsibility for users’ and third-party content
Snap and affiliates say they do not take responsibility or liability for user and third-party content and warn it may be unlawful, offensive or misleading. This is the contract’s disclaimer, not a guarantee of legal immunity.
Supporting quotations
NEITHER WE NOR OUR AFFILIATES TAKE RESPONSIBILITY OR ASSUME LIABILITY FOR ANY CONTENT THAT YOU, ANOTHER USER, OR A THIRD PARTY CREATES, UPLOADS, POSTS, SENDS, RECEIVES, OR STORES ON OR THROUGH OUR SERVICES. YOU UNDERSTAND AND AGREE THAT YOU MAY BE EXPOSED TO CONTENT THAT MIGHT BE OFFENSIVE, ILLEGAL, MISLEADING, OR OTHERWISE INAPPROPRIATE, NONE OF WHICH WE OR OUR AFFILIATES WILL BE RESPONSIBLE FOR.
Legal Rights & Agreement Rules · Restriction or exception
Liability cap depends on payments before the underlying activity
To the maximum extent law allows, Snap excludes specified indirect and other losses. Its aggregate cap is the greater of $100 or what you paid in the 12 months before the activity giving rise to the claim.
Supporting quotations
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR MANAGING MEMBERS, SHAREHOLDERS, EMPLOYEES, AFFILIATES, LICENSORS, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR MULTIPLE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES, (B) THE CONDUCT OR CONTENT OF OTHER USERS OR THIRD PARTIES ON OR THROUGH THE SERVICES, OR (C) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR CONTENT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES EXCEED THE GREATER OF $100 USD OR THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE DATE OF THE ACTIVITY GIVING RISE TO THE CLAIM.
Legal Rights & Agreement Rules · Procedure
Arbitration includes small-claims and injunction exceptions
Covered disputes generally go to individual arbitration, including preexisting disputes. Exceptions include qualifying individual small claims, disputes seeking only injunctions and equitable relief for alleged unlawful IP use. Users may opt out under the stated procedure.
Supporting quotations
where the only relief sought is injunctive relief
equitable relief for the alleged unlawful use
You may opt out of this Arbitration Agreement.
Legal Rights & Agreement Rules · Procedure
Mail an individual demand and allow 60 days before arbitration
Before arbitration, mail a signed individual demand to Snap’s Litigation Department, 3000 31st Street, Santa Monica, CA 90405, identifying name, username, contacts or counsel and dispute. Arbitration may begin if unresolved 60 days from sending. Multi-person notices are invalid; noncompliant filings can be dismissed and a court can decide compliance.
Supporting quotations
If you have a dispute with Snap that is subject to arbitration, then prior to initiating arbitration, you agree to mail an individualized request (“Pre-Arbitration Demand”) to Snap Inc., ATTN: Litigation Department, 3000 31st Street, Santa Monica, CA 90405 so that we can work together to resolve the dispute. A Pre-Arbitration Demand is valid only if it pertains to, and is on behalf of, a single individual. A Pre-Arbitration Demand brought on behalf of multiple individuals is invalid as to all. The Pre-Arbitration Demand must include: (i) your name, (ii) your Snapchat username, (iii) your name, telephone number, email address and mailing address or the name, telephone number, mailing address and email address of your counsel, if any, (iv) a description of your dispute, and (v) your signature. Likewise, if Snap has a dispute with you, Snap will send an email or text message with its individualized Pre-Arbitration Demand, including the requirements listed above, to the email address or phone number associated with your Snapchat account. If the dispute is not resolved within sixty (60) days of the date that you or Snap send your Pre-Arbitration Demand, arbitration may then be filed. You agree that compliance with this subsection is a condition precedent to commencing arbitration, and that the arbitrator shall dismiss any arbitration filed without fully and completely complying with these informal dispute resolution procedures. Notwithstanding any other provision of this Agreement, the Arbitration Agreement or ADR Services’ Rules, the party against whom an arbitration has been filed has the right to seek a judicial declaration in court regarding whether the arbitration should be dismissed for failure to comply with the informal dispute resolution process set forth in this subsection.
Legal Rights & Agreement Rules · Procedure
ADR Services is primary; NAM is the fallback
The FAA governs and ADR Services administers through a single neutral arbitrator; NAM is used if ADR Services is unavailable. Under-$10,000 claims may use nonappearance arbitration at the claimant’s option, by phone, online or writing, without personal appearances unless both sides agree. Larger claims follow forum hearing rules.
Supporting quotations
If ADR Services is not available
less than $10,000 USD
unless the parties mutually agree otherwise
Legal Rights & Agreement Rules · Procedure
Rejected judgment offers can shift costs
An offer may be made at least 10 calendar days before the hearing. It expires at the hearing or 30 days after the offer, whichever comes first, if not accepted. Rejecting it and failing to win a better award forfeits post-offer cost recovery and shifts the offeror’s post-offer costs, including forum fees.
Supporting quotations
At least ten (10) calendar days before the date set for the arbitration hearing, you or Snap may serve a written offer of judgment on the other party to allow judgment on specified terms. If the offer is accepted, the offer with proof of acceptance shall be submitted to the arbitration provider, who shall enter judgment accordingly. If the offer is not accepted prior to the arbitration hearing or within thirty (30) calendar days after it is made, whichever is first, it shall be deemed withdrawn and cannot be given as evidence in the arbitration. If an offer made by one party is not accepted by the other party, and the other party fails to obtain a more favorable award, the other party shall not recover their post-offer costs and shall pay the offering party’s costs (including all fees paid to the arbitral forum) from the time of the offer.
Legal Rights & Agreement Rules · Restriction or exception
Arbitration and award litigation have distinct jury waivers
Covered claims use arbitration instead of a court trial. Court litigation about vacating or enforcing an award is decided by a judge rather than a jury; the clause does not abolish those court proceedings.
Supporting quotations
YOU AND SNAP WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and Snap are instead electing to have claims and disputes resolved by arbitration. Arbitration procedures are typically more limited, more efficient and less costly than rules applicable in court and are subject to very limited review by a court. In any litigation between you and Snap over whether to vacate or enforce an arbitration award, YOU AND SNAP WAIVE ALL RIGHTS TO A JURY TRIAL, and elect instead to have the dispute be resolved by a judge.
Legal Rights & Agreement Rules · Restriction or exception
Individual proceedings have a class-settlement exception
Covered disputes cannot proceed as joint or class claims, but class-wide settlements remain allowed. Only a court decides this waiver’s enforceability. If it fails and a class proceeding may continue, arbitration is void for that proceeding unless both sides agree otherwise.
Supporting quotations
ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS. CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. This subsection does not prevent you or Snap from participating in a class-wide settlement of claims. Notwithstanding any other provision of this Agreement, the Arbitration Agreement or ADR Services' Rules, disputes regarding the interpretation, applicability or enforceability of this waiver may be resolved only by a court and not by an arbitrator. IF THIS CLASS ACTION WAIVER IS LIMITED, VOIDED OR FOUND UNENFORCEABLE, THEN, UNLESS THE PARTIES MUTUALLY AGREE OTHERWISE, THE PARTIES’ AGREEMENT TO ARBITRATE SHALL BE NULL AND VOID WITH RESPECT TO SUCH PROCEEDING SO LONG AS THE PROCEEDING IS PERMITTED TO PROCEED AS A CLASS ACTION. IN SUCH CIRCUMSTANCES, ANY PUTATIVE CLASS, PRIVATE ATTORNEY GENERAL OR CONSOLIDATED OR REPRESENTATIVE ACTION THAT IS PERMITTED TO PROCEED MUST BE BROUGHT IN A COURT OF PROPER JURISDICTION AND NOT IN ARBITRATION.
Legal Rights & Agreement Rules · User right or choice
Arbitration opt-out can also reject the class waiver
Within 30 days of first becoming subject to the arbitration agreement, send written notice by mail to Snap Inc., Attn: Arbitration Opt-out, 3000 31st Street, Santa Monica, CA 90405 or email arbitration-opt-out@snap.com. Include name, address, username, account email if any and an unequivocal opt-out. Opting out only of arbitration leaves the class waiver; you cannot reject only the class waiver.
Supporting quotations
You may opt out of this Arbitration Agreement. If you do so, neither you nor Snap can force the other to arbitrate. To opt out, you must notify Snap in writing no later than 30 days after first becoming subject to this Arbitration Agreement; otherwise you shall be bound to arbitrate disputes on a non-class basis in accordance with these Terms. If you opt out of only the arbitration provisions, and not also the class action waiver, the class action waiver still applies. You may not opt out of only the class action waiver and not also the arbitration provisions. Your notice must include your name and address, your Snapchat username and the email address you used to set up your Snapchat account (if you have one), and an unequivocal statement that you want to opt out of this Arbitration Agreement. You must either mail your opt-out notice to this address: Snap Inc., Attn: Arbitration Opt-out, 3000 31st Street, Santa Monica, CA 90405, or email the opt-out notice to arbitration-opt-out @ snap.com.
Legal Rights & Agreement Rules · User right or choice
Small claims court individual litigation carveout
Either the user or Snap may bring an individual claim in small claims court rather than arbitrating.
Supporting quotations
Notwithstanding the foregoing, either you or Snap may bring an individual action in small claims court.
Qualifications & exceptions
Individual claims within small claims court limits
purpose: dispute_resolution
Legal Rights & Agreement Rules · Procedure
Court venue preserves individual small claims
Except qualifying small claims, allowed litigation goes to the Central District of California; if that court lacks original jurisdiction, it goes to California Superior Court in Los Angeles County.
Supporting quotations
all claims and disputes (whether contract, tort, or otherwise), including statutory claims and disputes, arising out of or relating to the Terms or the use of the Services will be litigated exclusively in the United States District Court for the Central District of California. If, however, that court would lack original jurisdiction over the litigation, then all such claims and disputes will be litigated exclusively in the Superior Court of California, County of Los Angeles. You and Snap consent to the personal jurisdiction of both courts.
Legal Rights & Agreement Rules · Context
California state governing law
Terms and all disputes are governed by California state law, excluding conflict-of-laws rules, unless preempted by federal law.
Supporting quotations
Except to the extent they are preempted by U.S. federal law, the laws of California, other than its conflict-of-laws principles, govern these Terms and any claims and disputes (whether contract, tort, or otherwise) arising out of or relating to these Terms or their subject matter.
Qualifications & exceptions
Governed by California law
purpose: dispute_resolution
Legal Rights & Agreement Rules · Context
California consumer grievance notice to Department of Consumer Affairs
California residents may report complaints under Cal. Civ. Code §1789.3 to the DCA Division of Consumer Services in Sacramento.
Supporting quotations
If you are a California resident, in accordance with Cal. Civ. Code § 1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112 Sacramento, CA 95834, or by telephone at (800) 952-5210.
Qualifications & exceptions
Notice for California residents under Cal. Civ. Code §1789.3
purpose: legal_compliance
Legal Rights & Agreement Rules · Restriction or exception
Assignment requires the successor to uphold the terms
The agreement supersedes prior terms and creates no third-party beneficiary rights. Nonenforcement is not waiver. Snap can transfer rights and provide service through another entity if it upholds these terms; users need consent to transfer their rights or duties.
Supporting quotations
These Terms, including the additional terms referenced in Section 3, make up the entire agreement between you and Snap, and supersede any prior agreements. These Terms do not create or confer any third-party beneficiary rights. If we do not enforce a provision in these Terms, it will not be considered a waiver of our rights to enforce these Terms. We reserve the right to transfer our rights under these Terms and provide the Services using another entity, provided that entity upholds these Terms. You may not transfer any of your rights or obligations under these Terms without our consent. We reserve all rights not expressly granted to you.
Legal Rights & Agreement Rules · Context
Organizations need authority and government users have an amendment
Using Snap for an entity binds both the user and entity under the stated representation of authority. US government users agree to a separate government amendment.
Supporting quotations
authorized to bind that business or entity
Amendment to Snap Inc. Terms of Service for U.S. Government Users
Legal Rights & Agreement Rules · Restriction or exception
Feature-specific terms override conflicts
Applicable extra terms become part of the contract and control conflicts for that feature. Paid Features Terms apply to covered paid features such as Snapchat+, excluding advertising services.
Supporting quotations
the additional terms will override
but excluding advertising services
Use & Processing · Restriction or exception
AI submissions need rights and must follow rules
Unless Snap gives permission, AI inputs and requested outputs cannot violate content rights, submission policies, contracts or law or cause harm. Business-service and Lens Studio AI features have separate terms in place of this consumer AI section.
Supporting quotations
content that you do not have permission to use
contractual restriction, or applicable laws
instead of those set out above
Account & Service Control · Company practice
Moderation can restrict accounts, features and devices
Snap may moderate content, limit features or impose device blocks in its discretion, including for valid legal requests. It does not review every item or guarantee compliance. Users can report content, and appeals are available in some cases.
Supporting quotations
we do not review all content
device-based restrictions or blocks
in some cases you can appeal
Content & IP Rights · Restriction or exception
Content copying and third-party apps have exceptions
Reusing service content is restricted except browser caching, express permission or intended service functionality. Branding follows the named guidelines; third-party apps that interact with the service require written consent.
Supporting quotations
as enabled by the Service’s intended functionality
except as explicitly allowed
without our written consent
Security & Safeguards · Restriction or exception
Unauthorized account trading and security interference are prohibited
Users must not solicit credentials or trade access, usernames, Snaps or friend links; disrupt service, upload malware, bypass filters, test vulnerabilities or falsely imply Snap endorsement. Using another account requires permission.
Supporting quotations
buy, sell, rent, or lease access
upload viruses or other malicious code
circumvent any content-filtering
probe, scan, or test
state or imply that we endorse
except as permitted by Snap or its affiliates
Sharing & Disclosure · Company practice
Safety enforcement can retain and disclose account data
For policy failures Snap may restrict content or access, retain data under its policies and provide account information to third parties including law enforcement for safety, enforcement, fraud or security purposes.
Supporting quotations
retain data relating to your account
including law enforcement
Sharing & Disclosure · Company practice
Valid EU information requests may be fulfilled through affiliates
Snap says it responds to valid US government requests. It may also fulfill valid EU requests, including European Production Orders, through an EU affiliate, with user content included and without contesting potential conflicts of law.
Supporting quotations
without contesting potential conflicts of law
Account & Service Control · Company practice
Updates may install automatically; banned users need consent to return
Software may automatically install updates, with some controls in device settings. Users previously removed or banned cannot create a new account unless Snap consents.
Supporting quotations
automatically download and install
unless we consent otherwise
Account & Service Control · Company practice
Features or the service may stop without advance notice
Snap may add, remove, suspend or stop features or the entire service at any time for any reason, possibly without prior notice.
Supporting quotations
we may not provide you with any notice beforehand
Account & Service Control · Company commitment
Account enforcement considers the circumstances
Before restrictions, suspension or termination Snap says it considers relevant available facts. For guideline violations these include severity, frequency, impact and intent, which influence the action and suspension length.
Supporting quotations
we will take into account all relevant facts and circumstances
Charges & Financial Obligations · Procedure
User arbitration initiation fees have a court-fee comparison
Snap pays all arbitration costs when it files. A user filing pays nonrefundable initial and administrative fees, but Snap pays the amount above the fee for filing in the specified California federal court, or Los Angeles Superior Court if federal jurisdiction is absent. Other forum fees follow its schedule.
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non-refundable Initial Filing Fee
Snap will pay the difference
Legal Rights & Agreement Rules · Procedure
Arbitrator powers and survival have stated limits
The arbitrator may decide jurisdiction and award individual monetary or equitable relief through a written binding award, subject to the stated court exceptions. The responding party may waive particular rights without waiving the rest. Arbitration survives ending the relationship, including revoking consent.
Supporting quotations
written award and statement of decision
Such waiver will not waive or affect any other portion
including any revocation of consent
Legal Rights & Agreement Rules · Restriction or exception
Invalid provisions are generally removed
If a provision is unenforceable it is removed and the remaining terms stay valid, subject to the specific arbitration and class-waiver rules.
Supporting quotations
not affect the validity and enforceability of any remaining provisions