PlayStation Terms of Service (US)

PlayStation · agreement dated April 2026 · Official agreement

110 of 110 cards

Legal Rights & Agreement Rules · Context

This is a contract with Sony Interactive Entertainment LLC covering PlayStation Services

The agreement is a contract between you and Sony Interactive Entertainment LLC, which it calls SIE (and also "we" and "us"). It covers what it calls PlayStation Services: a broad range of services that includes PlayStation Store, PlayStation Plus and PlayStation Video, plus other websites, products and services that SIE and its affiliates offer through or in connection with using your PlayStation account.

Supporting quotations

It is a contract between you and Sony Interactive Entertainment LLC

SIE provides a broad range of PlayStation services including PlayStation Store, PlayStation Plus, PlayStation Video, and those other websites, products and services that SIE, and its affiliates offer through or in connection with the access and use of your account for PlayStation

Qualifications & exceptions

PlayStation Store, PlayStation Plus and PlayStation Video are examples ("including"), not a complete list of the covered Services.

Account & Service Control · Procedure

Using PlayStation Services means accepting the terms, including by continuing after a change

Access to and use of PlayStation Services is expressly conditioned on accepting this Agreement. You accept it by creating a PlayStation account, by making a purchase on the PlayStation Store, through any other use of PlayStation Services, or by continuing to use the Services after being notified of a change to the terms. If you do not agree, you will not be able to access or use PlayStation Services. Elsewhere (Section 16) SIE says it may modify the terms at any time, including imposing a fee for creating Accounts or for any of its Services; if material changes are made, you will be notified by e-mail or other communication when you sign in, and your continued use, including use by your children on the associated Accounts, signifies acceptance of the changes.

Supporting quotations

Access to and use of PlayStation Services is expressly conditioned upon acceptance of this Agreement

You accept this Agreement by creating an account for PlayStation

by making a purchase on the PlayStation Store, or through any other use of PlayStation Services, or by continuing to use Services after being notified of a change to these Terms

If you do not agree to these Terms, you will not be able to access or use PlayStation Services.

We may modify the terms of this Agreement at any time, including imposing a fee for creating Accounts or for any of our Services

If material changes to this Agreement are made, you will be notified by e-mail or other communication when you sign in to theServices

Your continued use of theServices, including use by your children on the associated Accounts, will signify your acceptance of those changes

Qualifications & exceptions

The notice rule applies to material changes; the text does not say how a change that is not material is announced.

Not stated here

The text does not say how a change that is not material would be announced, and does not give a minimum notice period before a change takes effect.

Cross-references

related (model-proposed): SIE can change the terms at any time; continued use after notice of material changes means you accept — references: Accepting by continued use after notice of a change (section 1) is the same mechanism Section 16.1 describes for modifications.

Legal Rights & Agreement Rules · Restriction or exception

Disputes go to individual arbitration (Section 14), but you can opt out within 30 days

Section 1 flags that Section 14 contains a binding arbitration clause and class action waiver that affects how disputes with SIE (and its current or former affiliates, parents or subsidiaries) are resolved. Section 14 covers broadly defined disputes about PlayStation Services, PlayStation Content or devices used to access them, which you and the Sony entity agree to take only to arbitration instead of court. Two qualifications matter: you can opt out of the arbitration and class action waiver by notifying SIE in writing within 30 days of accepting the Agreement (unless applicable law requires a longer period), and you or a Sony entity can bring claims in your local small claims court if that court's rules allow it. Section 14's other terms are explained in the Section 14 cards.

Supporting quotations

PLEASE CAREFULLY READ THE BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER IN SECTION 14

regarding PlayStation Services or PlayStation Content, or the use of any PlayStation Devices or other devices sold by a Sony Entity to access PlayStation Content

YOU HAVE THE RIGHT TO OPT OUT OF BINDING ARBITRATION AND CLASS ACTION WAIVER WITHIN 30 DAYS.

You or any Sony Entity can bring claims in your local small claims court, if the rules of that court allow it.

Qualifications & exceptions

The opt-out window is 30 days from the date you accept the Agreement, unless a longer period is required by applicable law.
Small claims court is available only if the rules of that court allow it.

Cross-references

related (model-proposed): Disputes with any Sony entity must go to arbitration instead of court, unless an exclusion or opt-out applies — references: The section 1 flag points to Section 14; the Section 14 card explains the arbitration requirement that the flag refers to.

Legal Rights & Agreement Rules · User right or choice

Local-law rights that cannot be limited or waived are not cut back by the Agreement

The agreement notes that, depending on where you live, you may have rights under local law that cannot be limited or waived, and says nothing in the Agreement limits those rights.

Supporting quotations

Depending on where you reside, you may have rights under applicable local laws that cannot be limited or waived. Nothing in this Agreement limits any such rights under those local laws.

Qualifications & exceptions

Which rights apply depends on where you reside and on the local law.

Not stated here

The agreement does not list which local-law rights it means.

Cross-references

qualifies (model-proposed): SIE's liability is capped at your unused Wallet funds and it excludes most other losses — qualifies: Section 1 says nothing in the Agreement limits local-law rights that cannot be limited or waived, which qualifies the Section 17 limitations that apply to the maximum extent permitted by law.

Legal Rights & Agreement Rules · Permission or license

You confirm you have read the Agreement and acknowledged the Privacy Policy and Code of Conduct

By accepting, you affirm that you are at least 18 and of legal age of majority, that you have read the Agreement and agree to abide by its terms and the other terms incorporated into it by reference, that you have reviewed and acknowledge the PlayStation Privacy Policy, and that you have reviewed and acknowledge the Code of Conduct. The text says you acknowledge the Privacy Policy and Code of Conduct here; it does not list the Privacy Policy among the additional documents that form part of the contract in the preceding paragraph.

Supporting quotations

that you have read this Agreement and agree to abide by its terms and the other terms incorporated into it by reference

that you have reviewed and acknowledge the PlayStation Privacy Policy

you have reviewed and acknowledge the Code of Conduct

Qualifications & exceptions

The Privacy Policy and Code of Conduct are acknowledged in this clause; the section on additional terms separately lists what forms part of the contract.

Not stated here

The Privacy Policy is linked but its text is not supplied here, so what SIE does with your data is not explained by this page.
The Code of Conduct is linked here; its operative rules are addressed in the agreement's own Code of Conduct section.

Account & Service Control · Restriction or exception

A parent or guardian who accepts for a child accepts liability for the child's actions

If you accept the Agreement on behalf of a child under 18, you represent that you are the child's parent or legal guardian, affirm that you accept the Agreement and acknowledge the PlayStation Privacy Policy on the child's behalf, and accept all liability for the child's actions on the Services and compliance with the terms.

Supporting quotations

you also (a) represent that you are the parent or legal guardian of the child

accept this Agreement and acknowledge the PlayStation Privacy Policy on behalf of your child

accept all liability for their actions on the Services and compliance with these Terms

Qualifications & exceptions

Applies when you are accepting on behalf of a child under 18.

Account & Service Control · Company practice

Breaking the terms can lead to suspending your console or Account, including Child Accounts

Breach of the terms by you, or by your child if you accepted for a child, may result in temporary or permanent suspension of your console or your Account, including any Child Accounts under it, and in loss of access or restricted access to the content associated with those accounts. Section 12 lets SIE restrict, suspend or terminate your Account and PlayStation Device, with or without notice, if you violate the Agreement or SIE has a reasonable belief that a violation has happened or will happen, or as otherwise may be reasonably necessary to protect users, partners, the platform or other SIE interests. A violation of separate Third-Party Terms (terms of third-party content or services reached through PlayStation Services) may also be deemed a violation of these Terms. The consequences of termination and suspension are explained in the Section 12 cards.

Supporting quotations

Breach of these Terms by you or your Child (if accepting these Terms on behalf of a child) may result in the temporary or permanent suspension of your console or your Account

loss of access, or restricted access, to the content associated with those Accounts

With or without notice, we may restrict, suspend or terminate your Account and PlayStation Device

if you violate this Agreement or we have a reasonable belief such a violation has or will occur

or as otherwise may be reasonably necessary to protect our users, our partners, our platform, or other SIE interests

Any violation by you of such Third-Party Terms may also be deemed a violation of these Terms.

Qualifications & exceptions

SIE may act with or without notice.
SIE may act on a reasonable belief that a violation has happened or will happen, not only on a proven violation.
Third-Party Terms violations may be deemed violations of these Terms; the text says "may", not that every such violation is.

Legal Rights & Agreement Rules · Company practice

Third-party services are covered by these Terms plus the third party's own terms; SIE does not endorse them

SIE may give access (paid or unpaid) to content, products or services offered by publishers or entities other than SIE and its affiliates, called Third-Party Services. When you use PlayStation Services or your Account to access them, these Terms and any applicable Usage Terms govern your use. A Third-Party Service may also require you to accept its own separate terms (Third-Party Terms), and a violation of those terms may also be deemed a violation of these Terms. SIE says it does not endorse Third-Party Services promoted or marketed on PlayStation or through PlayStation Content.

Supporting quotations

content, products, or services offered by publishers or entities other than SIE and its affiliates

When you use PlayStation Services or your Account to access Third-Party Services, these Terms and any applicable Usage Terms will govern your use of that Third-Party Service

Any such Third-Party Services may also require you to accept additional and separate terms and conditions

Any violation by you of such Third-Party Terms may also be deemed a violation of these Terms.

SIE does not endorse Third-Party Services promoted or marketed on PlayStation or through PlayStation Content.

By accessing those services or products, you agree that the applicable Usage Terms become part of this Agreement

Qualifications & exceptions

A violation of Third-Party Terms "may" be deemed a violation of these Terms; the text does not say it always is.
Usage Terms are additional service-specific terms SIE may require, introduced in section 1.

Not stated here

The text of any Third-Party Terms or Usage Terms is not supplied here.

Legal Rights & Agreement Rules · Company practice

What counts as PlayStation Content, and that availability varies and can change at any time

PlayStation Content means the games, music, movies, services (including PlayStation Services and Third-Party Services), virtual currency, vouchers, virtual communities and other digital products, features or content made available to you by PlayStation. Availability of PlayStation Services and Content may vary depending on which PlayStation Device or other device you use to access the Services, and is subject to change at any time. Some Services and Content may not be available or supported in your country or language, and additional purchases may be required to access certain Content or Services.

Supporting quotations

virtual currency, vouchers, virtual communities, and other digital products, features, or content

may vary depending on which PlayStation Device or other device you are using to access our Services, and is subject to change at any time

Some PlayStation Services and Content may not be available or supported in your country or language.

Additional purchases may be required to access certain PlayStation Content or Services.

Qualifications & exceptions

Availability can differ by device, country and language.
Additional purchases may be required for certain Content or Services.

Account & Service Control · Restriction or exception

Account information must be accurate and complete, or SIE may restrict or end the Account

All information given when creating and using your Account must be accurate and complete. SIE reserves the right to suspend, terminate or restrict any Account (including as stated in Section 12.2) that uses or was created using false information, or that SIE determines was created or used for a purpose that violates the Agreement. Section 12.2 allows SIE to act with or without notice if you violate the Agreement or SIE reasonably believes a violation has or will occur, or as reasonably necessary to protect users, partners, the platform or other SIE interests.

Supporting quotations

All information provided during Account creation, and during the use of your Account, must be accurate and complete

We reserve the right to suspend, terminate or restrict any Account (including as stated in Section 12.2 of this Agreement) that uses or was created using false information, or that we determine was created or used for a purpose that violates this Agreement

With or without notice, we may restrict, suspend or terminate your Account and PlayStation Device

Qualifications & exceptions

SIE decides whether an Account was created or used for a purpose that violates the Agreement ("that we determine").
Under Section 12.2 SIE may act with or without notice.

Cross-references

related (model-proposed): SIE can restrict, suspend or end your Account and device, with or without notice — references: Section 3.1 cites Section 12.2 for SIE's right to suspend, terminate or restrict an Account; the Section 12 card explains that right.

Account & Service Control · Restriction or exception

You pick one country or region at sign-up and cannot change it later

During Account creation you must select the country or region where you live and where the Account will be registered. Once the Account is created, you will not be able to change the country or region code associated with it.

Supporting quotations

During Account creation you must select the country or region of your residence and in which your account will be registered in.

Once your account is created, you will not be able to change the country or region code associated with your account.

Qualifications & exceptions

The text says you cannot change the country or region code once the Account is created; it names no exception.

Security & Safeguards · Restriction or exception

Users should safeguard sign-in details and keep others off shared devices

All users should safeguard their Account sign-in ID, password, passkey or other authenticating information, and take steps to prevent other people from accessing their Account on any shared devices.

Supporting quotations

All users should safeguard their Account sign-in ID, password, passkey, or other authenticating information and take steps to prevent access to your Account by other persons on any shared devices.

Qualifications & exceptions

The text says users "should" do this; it does not state a consequence in this sentence.

Security & Safeguards · Permission or license

If SIE believes your Account is compromised it may reset access, cancel subscriptions or suspend it

If SIE believes your Account has been compromised, it may take actions to protect you and SIE. These may include resetting passwords or revoking passkeys, canceling subscriptions, suspending accounts or restricting Account activities or access. SIE may also upload updates to your PlayStation Devices to stop unauthorized use of your Account or to prevent PlayStation Devices from connecting to PlayStation Services.

Supporting quotations

If we believe your Account has been compromised, we may take actions to protect you and SIE.

Such actions may include resetting passwords or revoking passkeys; canceling subscriptions; suspending accounts or restricting Account activities or access.

We may also upload updates to your PlayStation Devices to stop unauthorized use of your Account or prevent PlayStation Devices from connecting to PlayStation Services.

Qualifications & exceptions

The trigger is SIE's belief that the Account has been compromised; actions are described as ones that "may" be taken and include but are not limited to those listed.

Account & Service Control · Permission or license

SIE can refuse to create any Account for any reason

SIE has the right to deny the creation of any Account, for any reason, in its sole discretion.

Supporting quotations

SIE has the right to deny the creation of any Account, for any reason, in its sole discretion.

Qualifications & exceptions

Discretion is SIE's alone and no reason is required.

Data Access & Collection · Permission or license

SIE can ask for identifying documents and restrict your Account if you do not provide them

SIE may request identifying documentation or information from you when you create an Account or at any time afterward, so that you can create an Account or SIE can provide certain offerings, functionality or features. The stated occasions are a reasonable suspicion of fraud, illegal activity, a compromised Account or a violation of the terms; avoiding harm to SIE, its affiliates, licensors or players; or a legal requirement. SIE reserves the right to suspend, terminate or restrict your Account and PlayStation Device, and your participation in or access to offerings, functionality or features, if you do not provide the documentation or information, or based on its review of what you provide.

Supporting quotations

We may request identifying documentation or information from you as part of your Account creation (or at any time thereafter)

in order for you to create an Account or for us to provide certain offerings, functionality, or features to you

if we have a reasonable suspicion of fraud, illegal activity, that your Account may have been compromised, or that you or your Account is in violation of these terms

to avoid harm to SIE, its affiliates, licensors, or players; or as may be required by law

We reserve the right to suspend, terminate, or restrict your Account and PlayStation Device, and your participation in or access to offerings, functionality, or features, if you do not provide such documentation or information, or based on our review of such documentation and information

Qualifications & exceptions

Requests can come at Account creation or at any time afterward.
Consequences follow either from not providing the information or from SIE's review of it.

Not stated here

The text does not say which documents or information SIE may request or how it will be stored or used; see the Privacy Policy, which is not supplied here.

Account & Service Control · Restriction or exception

A parent or guardian must create a separate Child Account for each child, after setting up their own Account

If you are the parent or legal guardian of a child who will use PlayStation Services, you are responsible for creating a Child Account for them. With more than one child you need a separate Child Account for each one, and you must first set up an Account for yourself. A Child Account must meet certain age requirements; more information is said to be at a support web page that is not supplied here.

Supporting quotations

If you are the parent or legal guardian of a child who will access PlayStation Services, you are responsible for creating a Child Account for them.

If you have more than one child, you will need to create a separate Child Account for each one.

In order to create a Child Account, you will first need to set up an Account for yourself.

A Child Account must meet certain age requirements.

Qualifications & exceptions

Each child needs their own Child Account.
You need your own Account before you can create a Child Account.

Not stated here

The age requirements for a Child Account are not stated in this text; they are referred to a support page that is not supplied.

Account & Service Control · Company practice

Parental Controls let you tailor a Child Account, but features vary by device and country

SIE says some content may be inappropriate for younger users and offers settings (Parental Controls) to tailor a Child Account's experience and activities to the child's age. Parental Controls also set other restrictions on the child's Account, including control of communication features and online accessibility. Which features and restriction settings exist differs based on the device used to access PlayStation and is subject to availability, including availability in the country where your Account is registered. Some content accessed on a PlayStation Device or via a tablet, cell phone or other device may be accessible by all users of that system or device, and Parental Controls on those devices may not apply to certain types of content.

Supporting quotations

Some content on PlayStation may be inappropriate for younger users.

We offer a variety of settings which you can use to tailor a Child Account

Parental Control features and restriction settings differ based on the device you use to access PlayStation, and are subject to availability, including availability in the country in which your Account is registered.

including control of communication features and online accessibility

Some content that you access on your PlayStation Device or via tablet, cell phone, or other device may be accessible by all users of that system or device, and Parental Controls on those devices may not apply to certain types of content.

Qualifications & exceptions

Features differ by device and by availability, including by country.
Parental Controls on some devices may not apply to certain content that is accessible by all users of that device.

Not stated here

The text does not list which Parental Controls exist on each device; it points to a PlayStation Safety page that is not supplied.

Account & Service Control · Restriction or exception

Content restrictions only work on rated content, and ratings may come from third parties

Parental Controls may let you restrict a Child Account's access to certain rated game and video content using restrict-content settings. Not all content is rated, and Parental Controls may not apply to unrated content. In some cases third parties provide the content ratings or descriptions, and SIE says it cannot guarantee that information is accurate or complete.

Supporting quotations

Parental Controls may allow you to restrict a Child Account

access to certain rated game and video content by using restrict-content settings

not all content is rated, and Parental Controls may not apply to unrated content

In some cases, third parties provide the content ratings or descriptions for items, and we cannot guarantee the accuracy or completeness of that information.

Qualifications & exceptions

Restrict-content settings apply to rated game and video content.
Unrated content may not be covered.

Charges & Financial Obligations · User right or choice

Child spending limit starts at zero; raising it makes you responsible for purchases up to the limit

Parental Controls let you set a monthly spending limit for Child Accounts, and the default limit is zero. If you choose to increase the limit on a Child Account, you represent that your child understands they will be charged the listed price for any purchase they make, agree that you approve their ability to make purchases through their Account, and agree to pay for all purchases up to the approved monthly spending limit.

Supporting quotations

Parental Controls allow you to set a monthly spending limit for Child Accounts. The default spending limit is zero.

If you choose to increase the spending limit on a Child Account you are (a) representing that your child understands that they will be charged the listed price for any purchase they make

(b) agreeing that you approve their ability to make purchases through their Account

(c) agreeing to pay for all purchases up to the approved monthly spending limit

Qualifications & exceptions

The default monthly limit is zero.
Your payment commitment is for purchases up to the approved monthly limit.

Account & Service Control · Restriction or exception

Parents and guardians are responsible for monitoring the child, explaining the terms and the child's account use

As the parent or legal guardian of a Child Account holder, you are responsible for monitoring your child's access to and use of PlayStation Services, and any communications they make or receive through them. You are also responsible for use of your Account by your children or others who may have access to your Account or PlayStation Device, and for explaining the Terms to your child (especially the Code of Conduct in Section 5) and making sure they understand how to behave. If your child violates the Terms, SIE may take moderation action against the Account, Child Account or console (Section 12). Under Section 12, SIE may restrict, suspend or terminate your Account and PlayStation Device with or without notice. If SIE lets Child Accounts stay open after your Account is terminated, you remain liable for all their acts and purchases until those Child Accounts are terminated.

Supporting quotations

you are responsible for monitoring your Child

as well as any communications made or received by your Child through PlayStation Services

You are also responsible for the use of your Account by your Children or others that may have access to your Account or PlayStation Device.

You are responsible for explaining these Terms to your Child, especially the Code of Conduct in Section 5

If your Child violates these Terms, we may take moderation action against the Account, Child Account, or console

With or without notice, we may restrict, suspend or terminate your Account and PlayStation Device

Generally, termination of a Family Manager Account

However, in some cases, we may permit your associated Child Accounts to remain open.

you will remain liable for all their acts and purchases until the Child Accounts are terminated

Qualifications & exceptions

Liability after termination applies only where SIE chooses to let Child Accounts remain open; generally a Family Manager Account's termination ends associated Child Accounts.

Legal Rights & Agreement Rules · Context

The Rules for Younger Players are a summary, not the full Terms

Your child can review the Rules for Younger Players at a linked web address. SIE says the Rules do not contain the full Terms but highlight the most important parts for younger users. Section 1 also encourages younger users to review them.

Supporting quotations

Your child can also review our Rules for Younger Players at https://www.playstation.com/legal/rules/.

The Rules do not contain the full Terms, but they highlight the most important parts for our younger users.

We also encourage you to review the Rules for Younger Players

Qualifications & exceptions

The Rules are a summary and do not replace the full Terms.

Not stated here

The text of the Rules for Younger Players is not supplied here.

Legal Rights & Agreement Rules · Company commitment

The Code of Conduct is part of the Agreement and you affirm you have reviewed it

The Code of Conduct is incorporated by reference into the Agreement and sets out what behavior SIE expects from you when using your Account. By accepting the Agreement you affirm that you, and if applicable your parent or legal guardian, have reviewed and acknowledge the Code of Conduct, which is available at a linked web address.

Supporting quotations

The Code of Conduct, which is incorporated by reference herein, sets out what behavior we expect from you when using your Account.

By accepting this Agreement, you affirm that you, and, if applicable, your parent or legal guardian, have reviewed and acknowledge the Code of Conduct

Qualifications & exceptions

The affirmation covers you and, if applicable, your parent or legal guardian.

Not stated here

The Code of Conduct's own text is linked but not supplied here, so the specific behavior rules are not explained.

Use & Processing · Permission or license

SIE is not required to monitor activity but may do so, and is not liable for other users' violations

SIE says it is not responsible for monitoring or recording any activity or communications on its services, although it may do so to investigate violations of or enforce the Agreement, or to protect the rights and property of SIE, its partners and customers. SIE is not liable for any violation of the Agreement by you or by any other PlayStation user.

Supporting quotations

We are not responsible for monitoring or recording any activity or communications on PlayStation our services, although we may do so in order to investigate violations of or enforce this Agreement, or to protect the rights and property of SIE, its partners, and customers.

We are not liable for any violation of this Agreement by you or by any other PlayStation user.

Qualifications & exceptions

Monitoring or recording is permitted for investigation, enforcement and protecting rights and property, but SIE says it is not obliged to do it.

Not stated here

The text does not say how any recorded activity or communications are stored or used; see the Privacy Policy, which is not supplied.

Account & Service Control · Company practice

Code of Conduct violations can lead to moderation action and a report to law enforcement

Violations of the Code of Conduct may result in moderation action against your Account and PlayStation Devices. SIE may also notify law enforcement (or another appropriate government agency) if a breach involves a threat to the life or safety of you or others, or any other activity SIE believes to be unlawful. Section 12.6 lets SIE, if it determines you or your Child Accounts violated the Agreement (including the Code of Conduct), take any action it believes necessary, including automatic removal or blockage of associated content, permanent or temporary disablement of access to Content, PlayStation Devices, products, services or features, and notifying law enforcement.

Supporting quotations

Violations of our Code of Conduct may result in moderation action taken against your Account and PlayStation Devices

We may also notify law enforcement (or another appropriate government agency) if the breach involves a threat to the life or safety of yourself or others, or any other activity that we believe to be unlawful.

(a) the automatic removal or blockage of content associated with those Accounts

(c) the permanent or temporary disablement of access to any Content, PlayStation Devices, products, services or features

(d) notifying law enforcement or the appropriate authority

Qualifications & exceptions

Law enforcement notification is tied to threats to life or safety or activity SIE believes to be unlawful.
SIE makes the determination of a violation under Section 12.6.

Account & Service Control · Restriction or exception

Abusing or threatening SIE staff can cost you email contact or customer support

If you are rude to, or abuse or threaten, SIE's employees, agents or representatives, then in addition to any other actions SIE may take under the Agreement, it may restrict you from contacting it by email or refuse to provide you with any further consumer support.

Supporting quotations

If you are rude to, or abuse or threaten, our employees, agents, or representatives, in addition to any other actions we may take under this Agreement, we may restrict you from contacting us by email or refuse to provide you with any further consumer support.

Qualifications & exceptions

Applies in addition to any other action SIE may take under the Agreement.

Sharing & Disclosure · Permission or license

You authorize SIE to use, copy, display and publish your User Information without payment

The agreement says you hereby authorize SIE to use, distribute, copy, display and publish your User Information, without payment to you. It also notes that you may have an opportunity to share, or permit SIE to share, your User Information through Third-Party Services; if you do, use or distribution on those Third-Party Services may be subject solely to that third party's terms of service and privacy policy, and you are told to review those documents before sharing.

Supporting quotations

You may have an opportunity to share or permit us to share your User Information relating to your Account or activities via Third-Party Services.

If you choose to do so, use or distribution of your Information on any Third-Party Service may be subject solely to

You hereby authorize us to use, distribute, copy, display, and publish your User Information, without payment to you.

please review those documents before sharing your Information

content, products, or services offered by publishers or entities other than SIE and its affiliates

Qualifications & exceptions

The authorization sentence names the use, distribution, copying, display and publication of User Information and states no purpose limit.
The authorization sentence is not expressly limited to the third-party sharing described just before it.

Not stated here

The text does not say whether the authorization is limited to any particular purpose or audience; see the Privacy Policy, which is not supplied here.

Sharing & Disclosure · Restriction or exception

Other users and third parties may record and reuse your information for any reason, without limits or payment

Some Content may have features that let a user record your User Information and distribute it publicly to any third party, including users outside the Services. You agree that any third party may record, use and distribute your information for any reason without any restrictions or compensation to you. Additional terms, such as those of a game publisher or service provider, may apply. If you do not want your information used, recorded or distributed, the agreement says not to use or access the Services.

Supporting quotations

Some Content may have features that allow your User Information to be recorded by a user and distributed to any third party publicly, including users outside of our Services.

You agree that any third party may record, use, and distribute your information for any reason without any restrictions or compensation to you.

Additional terms may apply, including the terms of any game publisher or service provider.

If you do not want your information to be used, recorded, or distributed, please do not use or access our Services.

Qualifications & exceptions

Applies to Content with features that allow recording of User Information.
Additional publisher or service-provider terms may apply.

Not stated here

The text does not list which Content has recording features or what any publisher's additional terms say.

Content & IP Rights · Permission or license

You give SIE a perpetual, global, royalty-free license to your user-generated content, which it can sublicense

SIE may provide functionality for you to create, post or transmit content such as text, messages, comments, screenshots, pictures, photographs, voice, music, videos, streams, gameplay and game-related information (UGC), whether created or shared by you or others, via the Services or select Third-Party Services. By using that functionality you grant SIE a royalty-free, perpetual, global license to use, distribute, copy, modify, display and publish your UGC for any reason, without further notice or payment to you or any third parties. You also authorize SIE to sublicense its rights to any third party, including its affiliates, and you waive, to the extent permitted by applicable law, all claims (including moral or patrimonial rights) against SIE and its affiliates for use of UGC.

Supporting quotations

content such as text, messages, comments, screenshots, pictures, photographs, voice, music, videos, streams, gameplay and game-related information and other materials created by you or others, and/or shared by you or others, via our Services or select Third-Party Services

By utilizing such functionality, you grant SIE a royalty-free, perpetual, global license to use, distribute, copy, modify, display, and publish your UGC for any reason, without further notice or payment to you or any third parties.

You further authorize SIE to sublicense its rights to any third party, including its affiliates.

You hereby waive, to the extent permitted by applicable law, all claims, including any moral or patrimonial rights, against SIE, and its affiliates

Qualifications & exceptions

The license is royalty-free, perpetual and global, and is for any reason, without further notice or payment.
The waiver of claims applies only to the extent permitted by applicable law.

Content & IP Rights · Restriction or exception

You warrant that you have the rights to your user-generated content and that it breaks no law

By creating, posting, streaming or transmitting any UGC, you represent and warrant that you have the appropriate rights to use, create, post, distribute and transmit it and to grant the license described above, and that doing so does not infringe the rights of any third party or violate any law.

Supporting quotations

By creating, posting, streaming, or transmitting any UGC, you represent and warrant that you have the appropriate rights to use, create, post, distribute, and transmit UGC and to grant the foregoing license, and that doing so does not infringe the rights of any third party or violate any law.

Qualifications & exceptions

The warranty is given each time you create, post, stream or transmit UGC.

Account & Service Control · Permission or license

SIE can remove or hide your information and content and report illegal content to authorities

SIE reserves the right, at its discretion, to suppress, block, hide, remove or delete any User Information or UGC, and to report any illegal UGC and related User Information to the appropriate authorities.

Supporting quotations

We reserve the right to suppress, block, hide, remove, or delete any User Information or UGC at our discretion, and to report any illegal UGC and related User Information to the appropriate authorities.

Qualifications & exceptions

Removal is at SIE's discretion; reporting is for illegal UGC and related User Information.

Legal Rights & Agreement Rules · Restriction or exception

You agree to cooperate in resolving disputes about your User Information or UGC

You agree to cooperate in resolving any dispute that may arise from your User Information or UGC.

Supporting quotations

You agree to cooperate in resolving any dispute that may arise from your User Information or UGC.

Not stated here

The text does not say who the dispute may be with, or whether it relates to the arbitration process for Disputes with Sony Entities in Section 14.

Charges & Financial Obligations · Company practice

Your Account has a virtual Wallet, and associated Child Accounts buy through your Wallet

Your Account has an associated virtual wallet (the PlayStation Store Wallet) that can store funds from an outside payment method, such as a credit card or PayPal Account, or from vouchers or prepaid card redemptions. Child Accounts associated with your Account do not have a separate wallet, and all purchases made by associated Child Accounts are made through your PlayStation Store Wallet.

Supporting quotations

Your Account has an associated virtual wallet, which can store funds from an outside payment method (e.g., credit card, PayPal Account), or from vouchers or prepaid card redemptions

Child Accounts that are associated with your Account do not have a separate wallet.

All purchases made by any associated Child Accounts will be made through your PlayStation Store Wallet.

Qualifications & exceptions

Purchases by associated Child Accounts draw on the parent's Wallet; Section 4 describes the monthly spending limit parents can set for Child Accounts.

Charges & Financial Obligations · Restriction or exception

Wallet funds work only on PlayStation Store and certain third-party services, up to a limit SIE sets

Wallet Funds have no value outside PlayStation Store and can only be used to make purchases through PlayStation Store or certain Third-Party Services. You can hold only a certain maximum amount of funds in your wallet, as determined by SIE (the Limit). Funds can be added using a credit or debit card, a prepaid card or promotional code with a specified value where available, or other payment methods approved by SIE and made available from time to time in each specific country.

Supporting quotations

Wallet Funds have no value outside PlayStation Store and can only be used to make purchases through PlayStation Store or certain Third-Party Services.

You can only hold a certain maximum amount of funds in your wallet as determined by us

(i) a credit or debit card; (ii) a prepaid card or promotional code with a specified value where available; or (iii) other payment methods approved by us and made available from time to time in each specific country

Qualifications & exceptions

The maximum balance is set by SIE; the text does not state the amount.
Available payment methods vary by country and can change over time.

Not stated here

The Limit amount is not stated in this text.

Charges & Financial Obligations · Restriction or exception

Wallet funds are non-refundable and non-transferable, and unauthorized top-up charges need not be reversed

Funds added to the PlayStation Store Wallet are non-refundable and non-transferable except where the law requires otherwise. SIE has no obligation to reverse or refund unauthorized charges made using any payment method to fund the Wallet. Wallet funds that are deemed abandoned or unused by law will not be returned or restored.

Supporting quotations

FUNDS ADDED TO THE PLAYSTATION STORE WALLET ARE NON-REFUNDABLE AND NON-TRANSFERABLE EXCEPT WHERE THE LAW REQUIRES.

WE HAVE NO OBLIGATION TO REVERSE OR REFUND UNAUTHORIZED CHARGES MADE USING ANY PAYMENT METHOD TO FUND THE WALLET.

WALLET FUNDS THAT ARE DEEMED ABANDONED OR UNUSED BY LAW WILL NOT BE RETURNED OR RESTORED.

Qualifications & exceptions

The non-refundable and non-transferable rule has an exception where the law requires.
The no-obligation rule covers unauthorized charges made to fund the Wallet, using any payment method.

Not stated here

The text does not define what funds are deemed abandoned or unused by law.

Charges & Financial Obligations · Company practice

Store payment methods can change, and closing your Account may cost you access to purchases

You can pay for PlayStation Store purchases using supported payment methods that SIE identifies as acceptable on the Store, which may be updated from time to time and may include payment through your account with a third party (an Approved Payment Method). If you delete or close your Account, you may lose access to and use of any purchased Content.

Supporting quotations

You can pay for purchases on PlayStation Store using supported payment methods we may identify as acceptable on the Store, as may be updated from time to time, and which may include payment through your account with a third party

If you delete or close your Account, you may lose access to and use of any purchased Content.

Qualifications & exceptions

The list of acceptable payment methods is set by SIE and can be updated from time to time.

Linking & Identification · Company practice

Products from third-party publishers may require linking an outside account, and unlinking can end access

If a third party publishes a product you buy, you may need to associate or link your PlayStation Account to an account with that third party to use the product. The product may become linked to that third-party account as well as the purchasing account. If you unlink the third-party account, or if your third-party account is closed or deleted, you may lose access to the product.

Supporting quotations

If a third party publishes a product you purchase, you may need to associate or link your Account to an account with that third party to use that product.

The product may become linked to that third-party account as well as the purchasing account.

If you unlink the third-party account from your account for PlayStation, or if your third-party account is closed or deleted, you may lose access to the product.

Qualifications & exceptions

Applies when a third party publishes the product you purchase.

Charges & Financial Obligations · Permission or license

Completing a purchase, or letting a child complete one, authorizes SIE to charge you

For a digital item, by completing a transaction through your Account, or allowing a transaction through an associated Child Account, you agree to pay for all transactions made by you or your children; you authorize SIE to deduct from the PlayStation Store Wallet and charge your Approved Payment Method all fees due for your transactions; and you agree to the terms of this Agreement, including any applicable Usage Terms or Third-Party Terms for the product. Wallet funds can be used only for purchases through PlayStation Store or certain Third-Party Services. All transactions may be deemed governed by the law and regulatory requirements applicable at the time the transaction was completed.

Supporting quotations

by completing a transaction through your Account or allowing a transaction to take place through an associated Child Account

(i) agreeing to pay for all transactions made by you or your children

(ii) authorizing SIE to deduct from the PlayStation Store Wallet and charge your Approved Payment Method all fees due and payable for all your transactions

(iii) agreeing to the terms of this Agreement, including any applicable Usage Terms or Third-Party Terms associated with use of the particular product

All transactions may be deemed to be governed by law and regulatory requirements applicable at the time the transaction was completed.

Any such Third-Party Services may also require you to accept additional and separate terms and conditions that govern your use of those Third-Party Services

can only be used to make purchases through PlayStation Store or certain Third-Party Services

Qualifications & exceptions

This paragraph covers digital items; physical items are covered by separate Physical Goods Terms of Purchase.
The text says transactions "may be deemed" governed by law and regulatory requirements applicable at the time of the transaction.

Not stated here

The text of any Usage Terms or Third-Party Terms is not supplied here.

Charges & Financial Obligations · Context

Physical items are covered by separate Physical Goods Terms of Purchase, including cancellation and refund rights

For purchases of physical items, such as a PlayStation Device, a controller or a boxed game, the PlayStation Physical Goods Terms of Purchase apply in addition to these Terms. SIE tells you to review them before buying, because they include important details about how physical items are delivered and the rules for your purchase, including your cancellation and refund rights.

Supporting quotations

For any purchases of physical items (such as a PlayStation Device, a controller or a boxed game) the PlayStation Physical Goods Terms of Purchase will apply to your purchase (in addition to these Terms).

they include important information details about how we deliver physical items to you and the rules that apply to your purchase of physical items, including your cancellation and refund rights

if you purchase physical goods from the PlayStation Store, the PlayStation Physical Goods Terms of Purchase

Qualifications & exceptions

Applies to physical items only.

Not stated here

The Physical Goods Terms of Purchase are referenced but not supplied here, so the delivery, cancellation and refund rules for physical items are not explained.

Content & IP Rights · Restriction or exception

You buy a personal, non-commercial license, not ownership, and resellers are prohibited

You must be an end user to purchase from PlayStation Store, and resellers, as determined by SIE in its sole discretion, are prohibited. When you order or purchase a product you buy a personal license to use it for private, non-commercial use. That license is not transferable unless your local laws say it must be. You can use the product in the ways described in the license but do not own it.

Supporting quotations

You must be an end user to purchase from PlayStation Store.

Resellers, as determined by us in our sole discretion, are prohibited.

you buy a personal license to use that product for private, non-commercial use

That license is not transferable unless your local applicable laws say it must be.

This means you can use a product in the ways described in the license, but do not own the product.

Qualifications & exceptions

Whether someone is a reseller is decided by SIE in its sole discretion.
The license is non-transferable unless local law requires otherwise.

Charges & Financial Obligations · Restriction or exception

Store purchases are final and non-refundable except as the Agreement or the Cancellation Policy says

All purchases from the PlayStation Store are final and non-refundable except as stated in this Agreement or in the then-current PlayStation Store Cancellation Policy, which is linked but not supplied here. Elsewhere the agreement states some specific situations, such as a price error the Store discovers (order cancellation) and, for physical goods, separate cancellation and refund rights.

Supporting quotations

All purchases from the PlayStation Store are final and non-refundable except as stated in this Agreement or the then-current PlayStation Store Cancellation Policy

Qualifications & exceptions

Exceptions come from this Agreement or from the Cancellation Policy as it stands at the time.
Physical items follow the separate Physical Goods Terms of Purchase.

Not stated here

The PlayStation Store Cancellation Policy is referenced but not supplied here, so the circumstances in which refunds are allowed are not explained.

Charges & Financial Obligations · Company practice

Pre-orders and bundles are charged at order time even if some content comes later

You may be able to order certain products as bundles (such as seasons of television series) or as a pre-order. You are charged for the product at the time of the order, but some portion of the product may not be available until the listed release date.

Supporting quotations

You may have the option to order certain product in the form of bundles (such as seasons of television series) or a pre-order.

You will be charged for the product at the time of the order, but some portion of the product may not be available until the listed release date.

Qualifications & exceptions

Applies to bundles and pre-orders when offered.

Security & Safeguards · User right or choice

You can enable payment authentication, and SIE has no liability for unauthorized Account use

To help protect your Account from unauthorized payment transactions you may be able to enable a setting that requires a password or other authentication, such as a passkey, to complete payment transactions on some devices. The agreement says to enable it to prevent others who use the same device from making purchases or seeing your payment information. Enabling some authentication methods may disable the "Require Password at Checkout" setting and your current 2-step verification, or require additional information to complete the transaction. SIE states it has no liability for any unauthorized usage of any Account.

Supporting quotations

you may have the option to enable an Account setting that requires a password or other authentication methods, such as passkey, to complete payment transactions on some devices

enabling some authentication methods may consequently disable

or require additional information to authorize and complete the transaction

We have no liability for any unauthorized usage of any Account.

Qualifications & exceptions

The setting is available on some devices and some authentication methods change other settings.
The no-liability statement covers any unauthorized usage of any Account.

Charges & Financial Obligations · Restriction or exception

You pay bank fees on your or your children's transactions, and unpaid fees can lead to suspension

You are responsible for all bank fees related to transactions or failed transactions (such as chargebacks from your bank or credit card provider) started by you or your children, including domestic and international transaction fees. SIE may suspend your console or Account (including any associated Child Accounts) for failure to pay transaction fees. SIE may also choose to provide a mechanism for you to fund the wallet associated with your Account, to prevent your Account (and any associated Child Accounts) from being terminated.

Supporting quotations

You are responsible for all bank fees related to any transactions or failed transactions (e.g., chargebacks from your bank or credit card provider) initiated by you or your children, including domestic and international transaction fees.

We may suspend your console or Account (including any associated Child Accounts) for failure to pay transaction fees.

We may also elect to provide a mechanism by which you fund the wallet associated with your Account to prevent your Account (and any associated Child Accounts) from being terminated.

Qualifications & exceptions

The funding mechanism is something SIE "may" elect to provide, not a guaranteed option.

Charges & Financial Obligations · Company practice

No refund for price drops; pricing errors are reconfirmed or cancelled

The price that applies to your transaction is the price in effect when you bought. If the price of content or services you purchased drops, temporarily or permanently, you are not entitled to a refund, unless your purchase independently qualifies for a refund under the PlayStation Store Cancellation Policy. If SIE discovers an error in the price of items you have ordered, it will contact you; you can reconfirm the order at the correct price or cancel it, and if SIE cannot contact you the order is automatically cancelled.

Supporting quotations

The price applicable to your transaction will be the price that was in effect at the time of the transaction.

If the price for any content or services you purchased temporarily or permanently drops, you will not be entitled to a refund (unless your purchase independently qualifies for a refund under the PlayStation Store Cancellation Policy).

If we discover an error in the price of items you have ordered, we will contact you. You will have the option of either reconfirming your order at the correct price or canceling it.

If we are unable to contact you, your order will be automatically cancelled.

Qualifications & exceptions

The refund exception depends on the Cancellation Policy, which is not supplied here.

Not stated here

The Cancellation Policy that could independently qualify a purchase for a refund is not supplied here.

Charges & Financial Obligations · Company practice

Promotions may carry extra terms and end when changed, removed or expired

SIE may run promotions offering discounts when you buy certain items or multiple qualifying items. Promotional offers may be subject to additional terms and conditions. Special products, sales prices and promotions are no longer valid once they are changed or removed, or after any end date or time stated in the offer.

Supporting quotations

We may conduct promotions that offer discounts when you purchase certain items or purchase multiple qualifying items.

Promotional offers may be subject to additional terms and conditions.

Special products and sales prices and promotions are no longer valid once they are changed or removed, or after any end date or time specified in the offer.

Qualifications & exceptions

Promotional offers may have additional terms and conditions.

Not stated here

Any additional promotion terms are not supplied here.

Charges & Financial Obligations · Company practice

Ongoing subscriptions renew and charge you automatically until you cancel, topping up from your payment method

SIE may offer subscriptions (which it may also call memberships or services) that give access to certain content, products or services for a specified period. If your subscription is ongoing and renews automatically, you are charged the subscription fee automatically at the frequency you chose at purchase until you cancel. If your wallet does not have enough funds when an automatic recurring payment is due, the balance is automatically funded from your default Approved Payment Method on file to cover the fee.

Supporting quotations

that provide access to certain content, products, or services for a specified period of time

If your subscription is ongoing and renews automatically, you will be charged the applicable subscription fee automatically at the frequency you chose at purchase until you cancel

when an automatic recurring subscription payment is due

the balance will be automatically funded from your default Approved Payment Method on file to cover the subscription fee

Qualifications & exceptions

Applies to ongoing subscriptions that renew automatically.
The top-up comes from your default Approved Payment Method on file.

Account & Service Control · Restriction or exception

Cancelling a subscription can end access to its content, downloads and gameplay information

On cancellation of a subscription you cannot access the content or services provided with it except as SIE permits. Content you downloaded to a device that came through the subscription at no extra cost beyond the subscription price may not be accessible. Gameplay information, including trophies earned during a trial offer, promotional period or subscription term, may not be available. Subscriptions may also come with their own usage terms and/or privacy policy, which you are told to read before subscribing; more information about managing subscriptions is said to be on a support page that is not supplied.

Supporting quotations

Upon cancellation of a subscription, you will not be able to access content or services provided with your subscription except as permitted by us.

Content that you downloaded onto a device and that was provided to you through a subscription at no additional cost beyond the subscription price may not be accessible.

Gameplay information, including trophies earned during a trial offer, promotional period or subscription term may not be available.

Subscriptions may come with their own usage terms and/or privacy policy.

Qualifications & exceptions

Access after cancellation exists only to the extent SIE permits.
The text says downloaded content and gameplay information "may" be inaccessible or unavailable.

Not stated here

The terms and privacy policy that individual subscriptions may carry are not supplied here.

Charges & Financial Obligations · Company practice

Free trials turn into paid subscriptions unless you cancel before they end

Unless otherwise stated at the time of purchase, free trials automatically convert into ongoing paid subscriptions at the end of the trial period. To avoid being charged you must cancel your subscription before the trial period expires, and SIE tells you to review all applicable terms before signing up for a free trial.

Supporting quotations

Unless otherwise stated at the time of purchase, free trials will automatically convert into ongoing paid subscriptions at the end of the trial period.

To avoid being charged, you must cancel your subscription prior to the expiration of the trial period.

Qualifications & exceptions

The default applies unless otherwise stated at the time of purchase.

Content & IP Rights · Restriction or exception

Virtual Items have no value outside the game or Store, cannot be sold or cashed out, and can change without notice

Virtual Items include virtual currency, goods or effects such as coins, points, tokens, gold, gems, weapons, vehicles, buffs, power-ups, trophies, rewards or badges. They have no value or application outside the game or PlayStation Store, may not be sold, transferred or redeemed for real money or items of value, and may be modified or removed without notice.

Supporting quotations

includes any virtual currency, goods, or effects such as coins, points, tokens, gold, gems, weapons, vehicles, buffs, power-ups, trophies, rewards, or badges

Virtual Items have no value or application outside of the game or PlayStation Store, and may not be sold, transferred, or redeemed for real money or items of value.

Virtual Items may be modified or removed without notice.

Qualifications & exceptions

The definition is a list of examples ("such as"), not a closed list.
Modification or removal can happen without notice.

Content & IP Rights · Restriction or exception

You may not obtain Virtual Items outside the game or Store, or provide cheats for collecting, selling or trading Content

Any attempt to obtain Virtual Items outside of the applicable game, the app or PlayStation Store is prohibited. You also may not make available any cheats, technological measures or other methods designed to enable or encourage any collection, selling or trading of PlayStation Content, including Virtual Items.

Supporting quotations

Any attempt to obtain Virtual Items outside of the applicable game, the app, or PlayStation Store is prohibited.

You may not make available, any cheats, technological measures, or other methods designed to enable or encourage any collection, selling, or trading of PlayStation Content, including Virtual Items.

Qualifications & exceptions

The second prohibition covers methods designed to enable or encourage collection, selling or trading of PlayStation Content, including Virtual Items.

Charges & Financial Obligations · Company practice

Listed prices usually exclude sales tax, which is added when you complete the purchase

Prices listed do not include sales tax. Applicable sales tax is calculated and added when you complete a transaction. In certain jurisdictions local law requires prices to include all applicable taxes, in which case that is indicated at the time of the transaction.

Supporting quotations

Prices listed do not include sales tax.

Applicable sales tax will be calculated and added at the time you complete a transaction.

In certain jurisdictions, local laws require that prices include all applicable taxes, in which case this will be indicated at the time of the transaction.

Qualifications & exceptions

In some jurisdictions listed prices already include taxes, and this is indicated at the time of the transaction.

Charges & Financial Obligations · Restriction or exception

You can buy only from the SIE regional company for your account's country, which may be checked against your card

You may make transactions only with the designated SIE regional company determined by the country or area of residence where your account is registered. Your country or area of residence may be verified by your credit or debit card number, and the transaction may be rejected if the information does not match. SIE asks you to keep any transaction-related communications it sends, and your transaction history is also available in your Account management areas.

Supporting quotations

You may make transactions only with the designated SIE regional company that is determined by the country/area of residence to which your account is registered.

Your country/area of residence may be verified by your credit or debit card number and may be rejected if the information does not match.

Please retain any transaction related communications we may send to you.

Your transaction history is also available in your Account management areas.

Qualifications & exceptions

The check may reject a transaction if the card information does not match the registered country or area.

Content & IP Rights · Restriction or exception

You bear the risk of losing purchased downloads, and SIE need not provide replacements

Once SIE confirms your transaction, and subject to the applicable Usage Terms, you may access the product you ordered through the Account you used to order it. You bear all risk of loss for accessing the product, and for any loss of content you have downloaded, including loss due to file corruption or a hard drive crash. You are solely responsible if you do not download or access the product before it is removed or your license expires, and for the authorized ongoing storage and safekeeping of the content. SIE is not obligated to provide replacement copies for any reason.

Supporting quotations

Upon our confirmation of your transaction, and subject to the applicable Usage Terms, you may access the product you ordered through the Account that you used to complete the order.

You bear all risk of loss for accessing the product, and for any loss of content you have downloaded, including any loss due to a file corruption or hard drive crash.

You are solely responsible if you do not choose to download or access the product before it is removed or your license expires, and for the authorized ongoing storage and safekeeping of the content.

We are not obligated to provide you with replacement copies for any reason.

We may also require that you agree to additional content, software or service specific terms or policies

Qualifications & exceptions

Access is subject to the applicable Usage Terms.
The no-replacement statement says "for any reason".

Not stated here

The text of any applicable Usage Terms is not supplied here.

Charges & Financial Obligations · Permission or license

Wallet funds are used first, and SIE may charge your payment method for any shortfall

If you have funds in your PlayStation Store Wallet you may use them to complete a purchase or renew a subscription. If your Wallet does not have enough funds to complete a transaction, SIE may automatically charge your Approved Payment Method for the balance needed. Wallet funds can only be used for purchases through PlayStation Store or certain Third-Party Services.

Supporting quotations

If you have funds in your PlayStation Store Wallet, you may use those funds to complete a purchase or renew a subscription.

If you do not have enough funds in your Wallet to complete a transaction, we may automatically charge your Approved Payment Method for the balance necessary to complete the purchase.

can only be used to make purchases through PlayStation Store or certain Third-Party Services

Qualifications & exceptions

The charge for a shortfall is something SIE "may" do automatically.

Charges & Financial Obligations · Permission or license

SIE may automatically update your stored card details and keep charging them

SIE participates in account update services offered by some banks to help keep your payment cards up to date. Where you have added a payment card to your Account and your bank participates, SIE may automatically update your card number or expiration date when your card expires, and will continue to charge the applicable payment methods for purchases you make unless you notify SIE otherwise. You can opt out of the automatic update services by contacting your bank. You can update your Approved Payment Method in Account Settings, and SIE may also update your Payment Method itself using information from its payment service providers; after any update you authorize SIE to continue charging the applicable Payment Method(s) for active recurring subscriptions or new transactions.

Supporting quotations

We participate in account update services offered by some banks to help keep your payment cards up to date on your Account.

we may automatically update your card number or expiration date in our system when your card expires

Following any update, we will continue to charge the applicable payment methods to any purchases you make unless you notify us otherwise.

You can opt out of the automatic update services by contacting your bank.

You can update your Approved Payment Method in Account Settings. We may also update your Payment Method ourselves, using information provided by our payment service providers.

Following any update, you authorize us to continue to charge the applicable Payment Method(s) for any active recurring subscriptions or new transactions.

Qualifications & exceptions

Applies where your bank participates in the account update service.
The opt-out is made by contacting your bank, not SIE.

Legal Rights & Agreement Rules · Company practice

Store information may contain errors that SIE can correct without notice

There may be information on the PlayStation Store and related PlayStation websites that contains errors, inaccuracies or omissions about product descriptions, pricing, offer terms and availability. SIE reserves the right to correct any such errors, inaccuracies or omissions and to change or update the information at any time without prior notice to you.

Supporting quotations

there may be information on the PlayStation Store, and related PlayStation websites, that contain errors, inaccuracies, or omissions that relate to product descriptions, pricing, offer terms, and availability

We reserve the right to correct any such errors, inaccuracies, or omissions and to change or update such information at any time without prior notice to you.

Qualifications & exceptions

Corrections can be made at any time without prior notice.

Charges & Financial Obligations · Restriction or exception

Prepaid cards can fund your Wallet only within the Wallet limit and from your Account's country

SIE or its affiliates may provide prepaid cards that let users redeem certain products or fund the PlayStation Store Wallet. If a prepaid card's value added to your existing Wallet balance would exceed the Limit, you cannot apply the card's value until enough has been spent from the Wallet that the card and Wallet together are at or under the Limit. The Wallet accepts only prepaid cards with currency value from the same country as the one designated for your Account. The Limit is the maximum balance SIE determines for the Wallet.

Supporting quotations

SIE or its affiliates may provide prepaid cards that allow users to redeem certain products or fund the PlayStation Store Wallet.

you will not be able to apply the value of the prepaid card to the wallet until sufficient funds have been spent from the wallet to allow the sum of the full value of the prepaid card and wallet to be equal to or less than the Limit

Your PlayStation Store Wallet will only accept prepaid cards with currency value from the same country as the one designated for your Account.

You can only hold a certain maximum amount of funds in your wallet as determined by us

Qualifications & exceptions

The Limit is set by SIE and its amount is not stated in this text.
Only prepaid cards with currency value from the Account's designated country are accepted.

Not stated here

The Limit amount is not stated in this text.

Charges & Financial Obligations · Restriction or exception

Product codes can have expiry dates, regional or age limits, and usually work once only

SIE, its affiliates or third parties may provide product codes (or vouchers) that can be used to access content, including promotional content. Product codes may not be available in all countries or to all users, and age restrictions may apply. Some codes must be used before a specified expiration date and in accordance with specified terms. Unless otherwise stated, a code may be used once only by the recipient and may not be transferred or sold to any other person.

Supporting quotations

SIE, its affiliates or third parties may provide product codes (or vouchers) that can be used to access content, including promotional content.

Product codes may not be available in all countries or to all users, and age restrictions may apply.

Some product codes must be used before a specified expiration date and in accordance with specified terms.

Unless otherwise stated, product codes may be used once only by the recipient and may not be transferred or sold to any other person.

Qualifications & exceptions

Single use and non-transfer apply unless otherwise stated.
Availability, age restrictions and expiry vary by code.

Not stated here

The specific terms and expiration dates of individual codes are not stated here.

Legal Rights & Agreement Rules · Restriction or exception

SIE is not liable for claims about prepaid cards or product codes

SIE says it is not liable for any claims relating to prepaid cards or product codes, including any problems or defects relating to them. Your use of these instruments is subject to this Agreement and their respective Usage Terms, if any. Section 1 separately says that rights under local law that cannot be limited or waived are not limited by the Agreement.

Supporting quotations

SIE is not liable for any claims relating to prepaid cards or product codes, including any problems or defects relating to those cards or codes.

Your use of these instruments is subject to this Agreement and their respective Usage Terms (if any).

Qualifications & exceptions

The disclaimer is subject to local-law rights that cannot be waived, as the introductory section states generally.

Not stated here

The text of any Usage Terms for a particular card or code is not supplied here.

Content & IP Rights · Restriction or exception

SIE and its licensors own the Content and the rights; words like "buy" do not transfer ownership

All intellectual property rights in the Content, including software, data, services and other content used in connection with the Services, the Online ID and access to content and hardware used with the Services, belong to SIE, its affiliates and its licensors. Using words such as own, ownership, purchase, sale, sell, rent or buy in the Agreement or in connection with the Content does not mean or imply any transfer of ownership of content, data, software or intellectual property rights from SIE, its affiliates or its licensors to any user or third party. SIE, its affiliates and licensors reserve all rights, interests and remedies not expressly granted.

Supporting quotations

All intellectual property rights subsisting in the Content, including all software, data, services, and other content subsisting in or used in connection with our Services, the Online ID and access to content and hardware used in connection with our Services belong to SIE, its affiliates, and its licensors.

does not mean or imply any transfer of ownership of any content, data or software or any intellectual property rights from SIE, its affiliates, or its licensors to any user or third party

SIE, its affiliates and its licensors reserve all rights, interests, and remedies in connection with PlayStation and PlayStation Content.

Qualifications & exceptions

The Online ID and access to content and hardware are named among the things that belong to SIE, its affiliates and its licensors.

Content & IP Rights · Permission or license

Content is licensed to you only as a revocable, personal, non-transferable license on a limited number of devices

Except as stated in the Agreement, all Content provided through PlayStation is licensed to you on a non-exclusive and revocable basis for your personal, private, non-transferable, non-commercial, limited use on a limited number of PlayStation Devices or other devices in the country in which your Account is registered. Content includes games, music, movies, services, virtual currency, vouchers, virtual communities and other digital products, features or content.

Supporting quotations

Except as stated in this Agreement, all Content provided through PlayStation is licensed on a non-exclusive and revocable basis to you for your personal, private, non-transferable, non-commercial, limited use on a limited number of PlayStation Devices or other devices in the country in which your Account is registered.

virtual currency, vouchers, virtual communities, and other digital products, features, or content

Qualifications & exceptions

The license is revocable.
Use is limited to a limited number of devices in the country where your Account is registered.

Not stated here

The text does not state the number of devices.

Content & IP Rights · Restriction or exception

You may not sell, copy, modify, reverse engineer or commercially use Content

You may not sell, rent, lease, loan, sublicense, modify, adapt, arrange, translate, reverse engineer, decompile or disassemble any portion of the Content. You may not reproduce or transfer any portion of the Content, or use it for resale, public performance, display, distribution or broadcast, except as stated in the Agreement or as SIE expressly permits. You may not create derivative works, try to create source code from object code, or download, stream or use any Content for a purpose not expressly permitted by the Agreement.

Supporting quotations

You may not sell, rent, lease, loan, sublicense, modify, adapt, arrange, translate, reverse engineer, decompile, or disassemble any portion of the Content.

You may not reproduce or transfer any portion of the Content, or use the Content for purposes of resale, public performance, display, distribution or broadcast, except as stated in this Agreement or as expressly permitted by us.

You may not create any derivative works of the Content, attempt to create the source code from the object code, or download, stream, or use any Content for a purpose not expressly permitted herein.

Qualifications & exceptions

Reproduction, transfer and public use are barred except as stated in the Agreement or as expressly permitted by SIE.

Security & Safeguards · Restriction or exception

You may not bypass security or digital rights protections, or use viruses, spyware, bots or scripts

You may not bypass, disable or circumvent any encryption, security, digital rights management or authentication mechanism in or in connection with PlayStation or its Content. You may not use viruses, spyware or automated methods, such as bots or scripts, to interact with Content or otherwise in connection with your Account.

Supporting quotations

You may not bypass, disable, or circumvent any encryption, security, digital rights management or authentication mechanism existing in or in connection with PlayStation, or any of the Content offered through PlayStation.

You may not use viruses, spyware, or automated methods, such as bots or scripts to interact with Content, or otherwise in connection with your Account.

Content & IP Rights · Restriction or exception

Your license depends on following the terms, and you must stop using and delete Content when it ends

The limited license, and all use of or access to the Content, is expressly conditioned on your compliance with the Agreement's terms, applicable Usage Terms, other applicable agreements (if any), and all applicable copyright and intellectual property laws. When the Agreement, your Account or your license to any Content terminates, you must immediately stop using the Content and delete or destroy any copies.

Supporting quotations

is expressly conditioned on your compliance with this Agreement

applicable Usage Terms, other applicable agreements, if any, and all applicable copyright and intellectual property rights laws

Upon termination of this Agreement, your Account, or license to any Content, you will immediately cease use of the Content and delete or destroy any copies.

By accessing those services or products, you agree that the applicable Usage Terms become part of this Agreement

Qualifications & exceptions

The end-of-license duty applies on termination of the Agreement, your Account, or your license to any Content.

Not stated here

The text of any Usage Terms or other applicable agreements is not supplied here.

Content & IP Rights · Restriction or exception

Third-party names and logos are their owners' marks; you may not use them or strip notices

Company, product and service names and logos referenced on the Services are the marks of their respective owners. You may not use or reproduce any marks without the owner's express written consent, and you may not remove any proprietary notices or labels from any Content.

Supporting quotations

are the marks, trade names, trademarks, service marks, and registered trademarks or service marks

You may not use or reproduce any Marks without the owner

You may not remove any proprietary notices or labels from any Content.

Qualifications & exceptions

Use of a mark requires the owner's express written consent.

Use & Processing · User right or choice

Some PlayStation Devices may download Content automatically without notice; you can switch it off

Some PlayStation Devices may be set to download Content automatically from the Services, without notice to you, when you sign in to PlayStation with your Account. This Content may include featured content SIE believes will interest you, such as game demos or free trial promotions. You can change your device settings so the device does not download content automatically by setting the automatic download option to OFF.

Supporting quotations

Some PlayStation Devices may be set to download Content automatically from our Services without notice to you when you sign into PlayStation with your Account.

This Content may include featured content that we believe will be of interest to you, such as game demos or free trial promotions.

You can change your device settings so that it does not download content automatically by setting the automatic download option to

Qualifications & exceptions

Applies to some PlayStation Devices that are set to download automatically.
The opt-out is a device setting.

Content & IP Rights · Permission or license

Video Content is for personal viewing in your authorized territory on a limited number of devices

Video Content covers recordings or live streams of sports, music concerts and other entertainment events, television shows and movies made available for rental, purchase or free viewing through the Services. It is made available to Account holders in select territories for your personal, private, non-commercial viewing in your authorized territory, using a limited number of PlayStation Devices or other devices (Authorized Devices) during an authorized viewing period (the Authorized Term). Availability of Video Content can change at any time without notice to you.

Supporting quotations

Video Content includes any recordings or live streams of sports, music concerts and other entertainment events, television shows and movies made available for rental, purchase, or free viewing through our Services.

Video Content is made available to Account holders in select territories for your personal, private, non-commercial viewing in your authorized territory

using a limited number of PlayStation Devices or other devices

during an authorized viewing period

Availability of Video Content is subject to change at any time without notice to you.

PlayStation Content includes the games, music, movies, services

Qualifications & exceptions

Viewing is limited to select territories, your authorized territory, a limited number of Authorized Devices and the Authorized Term.
Availability can change at any time without notice.

Not stated here

The text does not state the number of Authorized Devices or the length of an Authorized Term.

Content & IP Rights · Company practice

Video Content comes as live streams, rentals, licensed copies or ad-supported streams, each with its own limits

Video Content may be offered as a live or near-live stream, a licensed copy for rental for a limited duration, a licensed copy for an indefinite duration, or a licensed stream supported by advertising or promotional materials that may be for a limited duration. Video Content is subject to digital rights management rules and to other restrictions and limitations depending on its type and the Authorized Device you use. Some restrictions are described below in the agreement; more information is said to be at a support page that is not supplied here.

Supporting quotations

Video Content may be made available to you as a live or near-live stream

a licensed copy for rental for a limited duration

a licensed copy for an indefinite duration

a licensed stream supported by advertising or promotional materials that may be for a limited duration

Video Content is subject to digital rights management rules and are subject to other restrictions and limitations depending on the type of Video Content or the Authorized Device you use to access Video Content.

Qualifications & exceptions

Restrictions differ by the type of Video Content and the Authorized Device used.

Not stated here

The support page with more information about restrictions and access is referenced but not supplied here.

Legal Rights & Agreement Rules · Restriction or exception

Live streams may start mid-event and SIE does not control timing, content or reliability

Live Stream Content is live or near-live transmission of Live Events. When you access it, you may not be able to view any part that occurred before you started watching. SIE says it has no control over the start and finish time of a Live Event, its duration, its content (including availability, quality or suitability, or whether it complies with applicable law), or whether the stream is delivered uninterrupted, error-free and without fault or delay.

Supporting quotations

When you access Live Stream Content, you may not be able to view any part of the Live Stream Content that occurred prior to the start of your viewing.

We have no control over the start and finish time of a Live Event; the duration of a Live Event; the content of a Live Event (including the availability, quality or suitability of the content or that it complies with applicable law); or that the Live Stream Content be delivered uninterrupted, error-free and without fault or delay.

Qualifications & exceptions

The disclaimer covers timing, duration, content and delivery of Live Events.

Content & IP Rights · Restriction or exception

Ad-supported video shows ads you may not be able to skip, on one device at a time

Ad Supported Content is Video Content that contains or is displayed with advertising, marketing or other promotional materials. It may be limited so that only one Authorized Device can access it at a time. You acknowledge that the promotional materials may delay or interrupt playback. SIE may prevent you from skipping or manipulating the display of the promotional materials, and if so you may not try to access the content in any way SIE has not prescribed. SIE does not endorse third-party advertising or promotional material associated with Ad Supported Content and gives no warranty or other assurance about the products or services featured in it.

Supporting quotations

Ad Supported Content may be limited such that it is accessible by only one Authorized Device at any one time.

You acknowledge that Ad Supported Content may include, comprise or be displayed with Promotional Materials that may delay or interrupt its playback.

We may prevent you from skipping or manipulating the display of Promotional Materials, and, if so, you may not attempt to access Ad Supported Content in any manner not prescribed by us.

We do not endorse any third-party advertising or promotional material (including the Promotional Materials) associated with Ad Supported Content in any manner and give no warranty or other assurance in relation to any products or services featured in these advertisements and promotional materials.

Qualifications & exceptions

Skip prevention applies where SIE chooses to prevent skipping or manipulating the promotional materials.

Legal Rights & Agreement Rules · Restriction or exception

Some ad-supported content comes from partners SIE does not control and cannot vouch for

Certain Ad Supported Content may be hosted or delivered through third-party licensors, providers or partners (Ad Supported Content Partners). SIE says it has no control over the content they host or deliver, including associated promotional materials, metadata and artwork, and cannot guarantee that it will be complete and accurate, comply with applicable laws, match its description, suit a particular age group, or be delivered uninterrupted, error-free and without fault or delay.

Supporting quotations

Certain Ad Supported Content may be hosted or delivered to you by or through third-party licensors, providers, or partners

We have no control over the content hosted or delivered by the Ad Supported Content Partners

We cannot guarantee that their content will be complete and accurate, comply with applicable laws, correspond to its description, be suitable or appropriate for a particular age group, or be delivered uninterrupted, error-free and without fault or delay.

Qualifications & exceptions

Applies to Ad Supported Content hosted or delivered by Ad Supported Content Partners.

Content & IP Rights · Restriction or exception

Rentals can be played only within set periods and usually on one device at a time

Licensed Rental Content has restrictions on when playback can start after purchase and, once started, how long it can be accessed (the Rental Terms), and it can be viewed only within those periods. Rental Terms differ by the type of rental and the Authorized Device. SIE tells you to review product descriptions, the Rental Terms and any applicable Usage Terms before finalizing a rental payment. You may choose the Authorized Device but may view a rental on only one Authorized Device at a time, and in some cases on a limited number of devices. Rentals are also subject to restrictions on transfer between Authorized Devices, and once playback in a format has started on one device you may not be able to view it on another without a separate license payment.

Supporting quotations

Licensed Rental Content is subject to restrictions regarding when playback can be initiated post purchase, and once initiated, the time period during which Licensed Rental Content can be accessed

Licensed Rental Content can only be viewed within the time periods specified in the Rental Terms.

Please review carefully any product descriptions, the Rental Terms, and any applicable Usage Terms made available for each Licensed Rental Content prior to finalizing your rental payment.

you may view it on only one Authorized Device at a time, and in some cases on a limited number of Authorized Devices

Once playback of Licensed Rental Content in a particular format has started on an Authorized Device, you may not be able to view that content using any other Authorized Device without a separate license payment.

By accessing those services or products, you agree that the applicable Usage Terms become part of this Agreement

Qualifications & exceptions

Rental Terms differ by content type and Authorized Device.
The text says you "may not be able" to view on another device after playback has started; it does not state the rule for every case.

Not stated here

The specific Rental Terms for individual rentals are not stated here; they are shown with each product.
The text of any applicable Usage Terms is not supplied here.

Content & IP Rights · Restriction or exception

Licensed copies you keep can have limited views, stream limits and no extra downloads

Other Licensed Content may be downloaded or streamed to Authorized Devices. For downloads, you may be able to view the content only a limited number of times and only on certain Authorized Devices. For streams, you may be prohibited from streaming multiple titles, or multiple streams of one title, from your Account at the same time. SIE encourages you to download the content immediately after ordering, where supported, on every Authorized Device you may want to use later, because in some cases it may not be available for later copying or downloading to additional devices. Access to purchased Other Licensed Content may also depend on compatibility between the device and the video format, continued availability from third-party licensors, and other applicable restrictions.

Supporting quotations

For Other Licensed Content that is downloaded, you may be able to view that content for a limited number of times on certain Authorized Devices only.

you may be prohibited from streaming multiple titles of Other Licensed Content or multiple streams of a single title of Other Licensed Content from your Account at any one time

After ordering Other Licensed Content, we encourage you to immediately download the content, where supported, on all Authorized Devices on which you may want to later view it.

In some cases, Other Licensed Content may not be available for subsequent copying or downloading to additional Authorized Devices.

Access to Other Licensed Content that has been purchased may also be subject to compatibility between the Authorized Device and the video format of the Other Licensed Content, continued availability to the Other Licensed Content from our third-party licensors, and other applicable restrictions.

Qualifications & exceptions

The limits are described as things you "may" encounter and vary by device, format and licensor availability.

Not stated here

The text does not state the number of permitted views or the other applicable restrictions.

Charges & Financial Obligations · Restriction or exception

SIE is not responsible for video delivery problems; no refund for them unless faulty or law requires

Delivery of and access to Video Content depend on things SIE does not control, including your broadband or network speed and availability, compatibility between the content format and your Authorized Device, and availability and restrictions from SIE's third-party licensors. SIE says it is not responsible for delays or technical difficulties in downloading, streaming or viewing Video Content related to those variables. You will not receive a refund or credit for downloaded or streamed content you cannot view, or have difficulty viewing, because of these uncontrollable variables, unless the content is faulty or the law requires otherwise.

Supporting quotations

Delivery of and your access to Video Content are dependent on variables not under our control, including the speed and availability of your broadband or network connection, compatibility between the format of the Video Content and the Authorized Device you use to access that Video Content, availability of Video Content from our third-party licensors

SIE is not responsible for any delays or technical difficulties in downloading, streaming, or viewing the Video Content related to these variables.

YOU WILL NOT RECEIVE A REFUND OR CREDIT FOR ANY DOWNLOADED OR STREAMED CONTENT THAT YOU ARE NOT ABLE TO VIEW OR HAVE DIFFICULTY VIEWING DUE TO THESE UNCONTROLLABLE VARIABLES, UNLESS THE CONTENT IS FAULTY OR UNLESS THE LAW REQUIRES OTHERWISE.

Qualifications & exceptions

The no-refund rule does not apply if the content is faulty or the law requires otherwise.

Legal Rights & Agreement Rules · Restriction or exception

You are responsible for being able to view Video Content, which some formats need extra equipment for

You bear all responsibility for making sure you have the capabilities to view Video Content in the appropriate format, or at all. SIE asks you to carefully review any Usage Terms and descriptions of Video Content before any rental or purchase. Output of Video Content in certain formats may require additional equipment that is sold separately.

Supporting quotations

You bear all responsibility for ensuring that you have the capabilities to view Video Content in the appropriate format, or at all.

Please carefully review any Usage Terms and descriptions of Video Content made available to you before making any rental or purchase.

Output of Video Content in certain formats may require additional equipment that is sold separately.

Qualifications & exceptions

Some formats may need separately sold equipment.

Not stated here

The text of any Usage Terms for Video Content is not supplied here.

Account & Service Control · Restriction or exception

Video Content is tied to the ordering Account and a limited set of activated devices

To download, stream or view Video Content, a supported Authorized Device must be properly activated by the Account that ordered it. Video Content is connected to the Account used to order it and cannot be transferred from one Account to another. Each Account can activate no more than the maximum number of Authorized Devices, and each Authorized Device can be activated for only a limited number of Accounts.

Supporting quotations

Proper activation of a supported Authorized Device by the Account that ordered the Video Content is required to download, stream, or view the content.

Video Content is connected to the Account used to order that content and cannot be transferred from one Account to another.

Each Account can activate no more than the maximum number of Authorized Devices, and each Authorized Device can only be activated for a limited number of Accounts.

Qualifications & exceptions

Device and Account activation limits apply in both directions.

Not stated here

The maximum number of Authorized Devices per Account and Accounts per device is not stated in this text.

Account & Service Control · User right or choice

You can close your Account at any time by contacting PlayStation Support

You may terminate your Account at any time by contacting PlayStation Support. SIE says the best way to request closure is through a support web address, and asks you to have your sign-in ID (email address), online ID and account security information ready. The effects of termination on your content, balances and refunds are explained in the termination effects card.

Supporting quotations

You may terminate your Account at any time by contacting PlayStation Support.

Please have the following information readily available: (a) Sign-in ID (email address); (b) online ID; and (c) account security information.

Qualifications & exceptions

Closure is requested by contacting PlayStation Support.

Account & Service Control · Company practice

SIE can restrict, suspend or end your Account and device, with or without notice

With or without notice, SIE may restrict, suspend or terminate your Account and PlayStation Device, or indefinitely restrict, suspend or discontinue your access to or use of certain Content, offerings, features, products and services. The stated grounds are that you violate the Agreement, that SIE has a reasonable belief such a violation has or will occur, or that action is otherwise reasonably necessary to protect SIE's users, partners, platform or other interests. Other sections give related triggers: failing to provide identifying documentation SIE requests, and violations of the Code of Conduct, which can bring moderation action against your Account and devices.

Supporting quotations

With or without notice, we may restrict, suspend or terminate your Account and PlayStation Device

or indefinitely restrict, suspend or discontinue your access to or, or use of, certain Content, offerings, features, products

if you violate this Agreement or we have a reasonable belief such a violation has or will occur

or as otherwise may be reasonably necessary to protect our users, our partners, our platform, or other SIE interests

We reserve the right to suspend, terminate, or restrict your Account and PlayStation Device, and your participation in or access to offerings, functionality, or features, if you do not provide such documentation or information

Violations of our Code of Conduct may result in moderation action taken against your Account and PlayStation Devices

Qualifications & exceptions

SIE may act with or without notice.
SIE may act on a reasonable belief that a violation has happened or will happen.
Protecting users, partners, the platform or "other SIE interests" is a stated ground in addition to violations.

Account & Service Control · Restriction or exception

Termination is irreversible, ends access to your items and balances, and generally brings no refund

After your Account is terminated you cannot access the Services. Game rankings, scores, trophies, Virtual Items (including earned or purchased virtual currency balances), subscriptions and other information saved on or requiring connection to the Services will not be retained or accessible, and termination is irreversible. When your Account (or any associated Child Account) is terminated for any reason, you will not receive a refund for items (including subscriptions, virtual items and pre-paid products or services), value accumulated on in-game items, or any unused balance in your Wallet, except as required by law or as expressly provided in the Agreement.

Supporting quotations

After your Account is terminated, you will not be able to access our Services.

will not be retained or accessible

Account termination is irreversible.

YOU WILL NOT RECEIVE A REFUND FOR ITEMS (INCLUDING SUBSCRIPTIONS, VIRTUAL ITEMS, AND PRE-PAID PRODUCTS OR SERVICES), VALUE ACCUMULATED ON IN-GAME ITEMS OR ANY UNUSED BALANCE IN YOUR WALLET

EXCEPT AS REQUIRED BY LAW OR AS EXPRESSLY PROVIDED IN THIS AGREEMENT

includes any virtual currency, goods, or effects such as coins, points, tokens, gold, gems, weapons, vehicles, buffs, power-ups, trophies, rewards, or badges

Qualifications & exceptions

The no-refund rule applies on termination for any reason, including termination of an associated Child Account.
The no-refund rule has two stated exceptions: where the law requires and where the Agreement expressly provides.

Account & Service Control · Restriction or exception

Ending a parent's Account generally ends Child Accounts; if they stay open, the parent stays liable

Generally, terminating a Family Manager Account (the Account of an adult who creates a Child Account) terminates any associated Child Accounts. In some cases SIE may allow associated Child Accounts to remain open; then you remain liable for all their acts and purchases until they are terminated. Parental Control settings applied before your Account's termination or suspension stay in place, and the Child Accounts can use the remaining funds in your Wallet subject to any limits set before your Account was terminated. You will not receive any correspondence from SIE about the Child Accounts' activities or purchases.

Supporting quotations

Generally, termination of a Family Manager Account (i.e., the Account of an adult who creates a Child Account) will result in the termination of any associated Child Accounts.

However, in some cases, we may permit your associated Child Accounts to remain open.

you will remain liable for all their acts and purchases until the Child Accounts are terminated

Parental Control settings placed on Child Accounts prior to the termination or suspension of your Account will remain in place

you will not receive any correspondence from us about the Child Accounts

Qualifications & exceptions

Continuation of Child Accounts is something SIE "may" permit in some cases.
Wallet use by remaining Child Accounts is subject to limits set before termination.

Account & Service Control · Restriction or exception

A suspended console cannot reach the Services with any Account, but offline disc games still work

If your PlayStation Device is suspended, you cannot use that console to access the Services with any Account, even a new one, to play games or game modes that need online access, or to access content purchased from the PlayStation Store. You can still play disc games that run on the console if they do not need to connect to the Services.

Supporting quotations

Upon suspension of your PlayStation Device, you will not be able to use that console to (a) access our Services with any Account (even if you create a new one); (b) play any games or game modes requiring online access; or (c) access any content purchased from the PlayStation Store.

You will still be able to play any disc games that run on your console, if they do not need to connect to our Services to run.

Qualifications & exceptions

The restriction attaches to the console, not only to one Account.
Offline disc games remain playable if they do not need to connect to the Services.

Account & Service Control · Permission or license

SIE may take any action it thinks necessary after it finds a violation, up to legal action

If SIE determines that you or any associated Child Account has violated the Agreement (including the Code of Conduct, the Usage Terms or any other incorporated terms), or that your actions have injured or damaged SIE or the PlayStation community, it reserves the right to take any action it believes necessary to remedy the violation or protect SIE's interests. The listed examples include automatic removal or blockage of content associated with those Accounts, upgrades or devices intended to discontinue unauthorized use, permanent or temporary disablement of access to Content, PlayStation Devices, products, services or features, notifying law enforcement or the appropriate authority, and initiating legal action.

Supporting quotations

If we determine that you or any of your associated Child Accounts have violated this Agreement (including the Code of Conduct, the Usage Terms, or any other incorporated terms), or that your actions have injured or damaged SIE or the PlayStation community

we reserve the right to take any action we believe necessary to remedy the violation or to protect SIE

(a) the automatic removal or blockage of content associated with those Accounts

(b) implementation of upgrades or devices intended to discontinue unauthorized use

(c) the permanent or temporary disablement of access to any Content, PlayStation Devices, products, services or features

(d) notifying law enforcement or the appropriate authority

(e) initiating legal action

Qualifications & exceptions

SIE makes the determination that a violation or damage occurred.
The actions are examples ("including"); SIE may take any action it believes necessary.

Use & Processing · Permission or license

SIE may push updates without notice that can change your system or cause data loss, and says it is not liable

SIE says it may need to provide content to keep the Services, Content or your PlayStation Devices working properly, and some may be provided automatically without notice when you sign in. This may include automatic updates or upgrades that change your current operating system, cause a loss of data or content, or cause a loss of functionalities or utilities. Updates may be provided for system software on your PlayStation Device or other devices, and use of system software is subject to a separate end user license agreement. You authorize SIE to provide this content, updates and upgrades, and you acknowledge SIE is not liable for any damages, loss of data or loss of functionalities arising from delivering them. SIE recommends regularly backing up any archivable data.

Supporting quotations

Some content may be provided automatically without notice when you sign in.

This content may include automatic updates or upgrades that may change your current operating system, cause a loss of data or content, or cause a loss of functionalities or utilities.

Access or use to any system software is subject to terms of a separate end user license agreement.

You authorize us to provide this content, updates, and upgrades, and you acknowledge that we are not liable for any damages, loss of data or loss of functionalities arising from our delivery of these content, updates, upgrades, and maintenance services.

It is recommended that you regularly back up any archivable data.

the System Software License Agreement, which governs the use of the software embedded in a PlayStation-branded device

Qualifications & exceptions

Updates may be delivered automatically and without notice when you sign in.
System software is governed by a separate end user license agreement.

Not stated here

The text of the System Software License Agreement is not supplied here.

Account & Service Control · Permission or license

SIE can discontinue online access or features at any time and makes no server commitment

SIE may indefinitely suspend or discontinue online access to content or data associated with your Account at any time, including for service deprecations, maintenance services or upgrades, without notice or liability. It may also discontinue offering certain Content or features. For any Content that uses online servers, SIE makes no commitment to keep those servers available.

Supporting quotations

We may indefinitely suspend or discontinue online access to content or data associated with your Account at any time, including for service deprecations, maintenance services, or upgrades, without notice or liability.

We may also discontinue offering certain Content or features.

For any Content that uses online servers, we make no commitment to continue to make those servers available.

Qualifications & exceptions

SIE may act at any time and without notice or liability.
No commitment is made to continue online servers for Content that uses them.

Retention & Deletion · Permission or license

SIE may delete player account data it decides is dormant

SIE reserves the right to delete player account data that it determines to have been dormant. The text does not say how long counts as dormant or whether SIE will notify you first.

Supporting quotations

we reserve the right to delete player account data that we determine to have been dormant

Qualifications & exceptions

SIE determines what counts as dormant.

Not stated here

The text does not define dormant or state any notice or time period before deletion.

Legal Rights & Agreement Rules · Restriction or exception

Disputes with any Sony entity must go to arbitration instead of court, unless an exclusion or opt-out applies

Section 14 defines a "Dispute" as any dispute, claim or controversy between you and Sony Interactive Entertainment LLC or any of its current or former affiliates (including parents or subsidiaries) and their predecessors or successors, collectively the Sony Entities, about PlayStation Services or Content, or the use of PlayStation Devices or other devices sold by a Sony Entity to access Content. It covers claims in contract, statute, regulation, ordinance, tort (including fraud, misrepresentation, fraudulent inducement or negligence) or any other legal or equitable theory, and includes the validity, enforceability or scope of the arbitration section itself (except the enforceability of the Class Action Waiver). A Dispute is to be given the broadest possible meaning that will be enforced. If a Dispute with a Sony Entity, or with its officers, directors, employees or agents, is not resolved through negotiation within the Notice of Dispute period, you and that Sony Entity agree to resolve it only through arbitration before a neutral arbitrator, not before a judge or jury in court. The exceptions are the small claims and public injunctive relief exclusions and your 30-day opt-out, each explained in its own card; the section 1 flag points here.

Supporting quotations

PLEASE CAREFULLY READ THE BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER IN SECTION 14

means any dispute, claim, or controversy between you and Sony Interactive Entertainment LLC, or any of its current or former affiliates, including parents or subsidiaries, and any predecessor or successor entity to any of the foregoing

regarding PlayStation Services or PlayStation Content, or the use of any PlayStation Devices or other devices sold by a Sony Entity to access PlayStation Content

whether based in contract, statute, regulation, ordinance, tort (including fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable theory

and includes the validity, enforceability or scope of this

is to be given the broadest possible meaning that will be enforced

agree to seek resolution of the Dispute only through arbitration of that Dispute in accordance with the terms of this section, and not litigate any Dispute in court, except for those matters listed in the Exclusions from Arbitration clause

Arbitration means that the Dispute will be resolved by a neutral arbitrator instead of in a court by a judge or jury.

Qualifications & exceptions

Applies to Disputes with Sony Entities, defined broadly and including the arbitration section's own validity and scope (except the Class Action Waiver's enforceability).
Arbitration applies only after the Notice of Dispute negotiation period, and subject to the exclusions and the opt-out right.
The same obligation covers a Sony Entity's officers, directors, employees and agents when the Dispute is with them.

Legal Rights & Agreement Rules · Restriction or exception

Small claims court and public injunctive relief stay outside arbitration

You or any Sony Entity can bring claims in your local small claims court if that court's rules allow it. If the claims in an arbitration request or demand could have been brought in small claims court, either side may elect, in writing and at any time before the arbitrator is appointed, to have them heard in small claims court instead of arbitration. Any dispute about whether a claim qualifies for small claims court is decided by that court, not an arbitrator, and the arbitration stays closed unless and until the small claims court decides the claim should proceed in arbitration. Separately, to the extent you or a Sony Entity seeks public injunctive relief (injunctive relief whose primary purpose and effect is prohibiting acts that threaten future injury to the public), whether and how much relief is available must be litigated in court, not arbitration, and those court issues are stayed until the merits of any individual arbitration claims are decided.

Supporting quotations

You or any Sony Entity can bring claims in your local small claims court, if the rules of that court allow it.

if the claims asserted in any request or demand for arbitration could have been brought in small claims court, then either your or the Sony Entity you have a dispute with may elect to have the claims heard in small claims court, instead of in arbitration, at any time before the arbitrator is appointed, by notifying the other party of that election in writing.

Any dispute about whether a claim qualifies for small claims court will be resolved by that court, not by an arbitrator.

the arbitration proceeding will remain closed unless and until a decision by the small claims court that the claim should proceed in arbitration

the entitlement to and extent of such relief must be litigated in court and not in arbitration

All parties agree that the litigation of any issues of public injunctive relief shall be stayed pending the outcome of the merits of any individual claims in arbitration.

Qualifications & exceptions

Small claims court is available only if that court's rules allow it.
The election to move claims to small claims court must be made in writing before the arbitrator is appointed.
The public injunctive relief carve-out covers only that relief; individual claims still proceed in arbitration.

Cross-references

narrows (model-proposed): Disputes with any Sony entity must go to arbitration instead of court, unless an exclusion or opt-out applies — exception_to: The arbitration requirement is expressly subject to the Exclusions from Arbitration clause; small claims court and public injunctive relief are those exclusions.

Legal Rights & Agreement Rules · User right or choice

You can opt out of arbitration and the class action waiver by mailing written notice within 30 days

You have the right to opt out of the binding arbitration and class action waiver. To do so you must notify SIE in writing within 30 days of the date you accept the Agreement, unless applicable law requires a longer period. The written notice must be mailed to the Legal Department/Arbitration at the stated San Mateo, California address and must include your name, your address, your PlayStation Services online ID if you have one, and a clear statement that you do not wish to resolve disputes with any Sony Entity through arbitration. Opting out does not affect any other agreement to arbitrate between you and a Sony Entity: if you were already bound by an existing arbitration agreement when you opt out, that agreement stays in full force and effect.

Supporting quotations

YOU HAVE THE RIGHT TO OPT OUT OF BINDING ARBITRATION AND CLASS ACTION WAIVER WITHIN 30 DAYS.

YOU MUST NOTIFY US IN WRITING WITHIN 30 DAYS OF THE DATE THAT YOU ACCEPT THIS AGREEMENT UNLESS A LONGER PERIOD IS REQUIRED BY APPLICABLE LAW

YOUR WRITTEN NOTIFICATION MUST BE MAILED TO 2207 BRIDGEPOINTE PARKWAY, SAN MATEO, CA 94404, ATTN: LEGAL DEPARTMENT/ARBITRATION

(1) YOUR NAME, (2) YOUR ADDRESS, (3) YOUR PLAYSTATION SERVICES ONLINE ID, IF YOU HAVE ONE, AND (4) A CLEAR STATEMENT THAT YOU DO NOT WISH TO RESOLVE DISPUTES WITH ANY SONY ENTITY THROUGH ARBITRATION

it will not affect the validity of any other agreement to arbitrate between you and any Sony Entity

that existing arbitration agreement will remain in full force and effect

Qualifications & exceptions

The 30 days run from the date you accept the Agreement, unless applicable law requires longer.
Notice must be mailed in writing and include the four stated items.
Opting out does not cancel any other existing arbitration agreement with a Sony Entity.

Cross-references

narrows (model-proposed): Disputes with any Sony entity must go to arbitration instead of court, unless an exclusion or opt-out applies — exception_to: The 30-day written opt-out lets a user avoid being bound by the arbitration requirement and class action waiver.

Legal Rights & Agreement Rules · Procedure

You must send written notice and negotiate for at least 60 days before arbitration or small claims court

If you have a Dispute with any Sony Entity, you must first send written notice to the stated San Mateo, California address so the Sony Entity has the opportunity to resolve it informally through negotiation. The notice must contain your name, your PlayStation Services online ID, a description of the problem with relevant documents and supporting information, and a description of the relief you seek, including a good-faith estimate of any damages. You and the Sony Entity agree to negotiate in good faith for no less than 60 days after you provide notice with the required information. If the Dispute is not resolved within 60 days from receipt of the notice, you or the Sony Entity may pursue the claim in arbitration or small-claims court under Section 14.

Supporting quotations

IF YOU HAVE A DISPUTE WITH ANY SONY ENTITY, YOU MUST FIRST SEND WRITTEN NOTICE TO 2207 BRIDGEPOINTE PARKWAY, SAN MATEO, CA 94404

TO GIVE THE SONY ENTITY YOU HAVE A DISPUTE WITH THE OPPORTUNITY TO RESOLVE THE DISPUTE INFORMALLY THROUGH NEGOTIATION

This written notice must contain: (1) your name; (2) your PlayStation Services online ID; (3) a description of the problem, including relevant documents and supporting information; and (4) a description of the relief you are seeking, including a good-faith estimate of any damages suffered.

agree to negotiate resolution of the Dispute in good faith for no less than 60 days after you provide notice of the Dispute with the required information

If the Dispute is not resolved within 60 days from receipt of the notice of the Dispute, you or the Sony Entity you have a Dispute with may pursue your claim in arbitration or small-claims court pursuant to the terms in this section.

Qualifications & exceptions

The 60 days are described both as running after you provide notice with the required information and as running from receipt of the notice.
After 60 days either side may go to arbitration or small-claims court.

Not stated here

The text describes the 60-day period both from providing the notice with required information and from receipt of the notice; it does not say which controls if they differ.

Legal Rights & Agreement Rules · Restriction or exception

Arbitration is individual only: no class or representative actions, and if the waiver fails the whole clause fails

You and the Sony Entity you have a Dispute with agree that arbitration is conducted only on an individual basis and not in a class or representative action, or as a named or unnamed member of one, unless both you and the Sony Entity specifically agree otherwise in writing after the arbitration begins. If the Class Action Waiver is found illegal or unenforceable in its entirety, the entire arbitration agreement becomes unenforceable and the Dispute is decided by a court. The class action waiver is among the terms you can opt out of within 30 days.

Supporting quotations

ARBITRATION WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION OR AS A NAMED OR UNNAMED MEMBER IN A CLASS OR REPRESENTATIVE ACTION

UNLESS BOTH YOU AND THE SONY ENTITY WITH WHICH YOU HAVE A DISPUTE SPECIFICALLY AGREE TO DO SO IN WRITING FOLLOWING INITIATION OF THE ARBITRATION

If the Class Action Waiver clause is found to be illegal or unenforceable in its entirety, this entire arbitration agreement will be unenforceable, and the Dispute will be decided by a court.

Qualifications & exceptions

The only exception is a specific written agreement by both sides after the arbitration is initiated.
If the waiver is unenforceable in its entirety, the arbitration agreement falls and a court decides the Dispute.

Legal Rights & Agreement Rules · Procedure

Arbitration runs through the AAA under the Federal Arbitration Act, with the Agreement winning over AAA rules

The party starting an arbitration may start it with the American Arbitration Association (AAA). The arbitration section governs if it conflicts with the rules of the arbitration organization the parties select. Because SIE says its software and services concern interstate commerce, the Federal Arbitration Act governs whether Disputes can be arbitrated, while applicable federal or state law may also apply to the substance of a Dispute. For claims of less than $75,000 the AAA's Consumer Arbitration Rules apply, and for claims seeking over $75,000 its Commercial Arbitration Rules apply, in each case except to the extent they conflict with the Agreement. The text does not say which rules apply to a claim of exactly $75,000.

Supporting quotations

the party initiating the arbitration proceeding may initiate it with the American Arbitration Association

The terms of this section govern in the event they conflict with the rules of the arbitration organization selected by the parties.

governs the arbitrability of all Disputes

However, applicable federal or state law may also apply to the substance of any Disputes.

Consumer Arbitration Rules shall apply, except to the extent any of those rules conflict with the terms of this Agreement

Commercial Arbitration Rules shall apply, except to the extent any of those rules conflict with the terms of this Agreement

Arbitration means that the Dispute will be resolved by a neutral arbitrator instead of in a court by a judge or jury.

Qualifications & exceptions

The AAA rules apply except where they conflict with the Agreement's terms.
Consumer rules are for claims of less than $75,000; commercial rules for claims seeking over $75,000.

Not stated here

The text does not say which AAA rules apply to a claim of exactly $75,000.
The AAA rules themselves are not supplied here.

Legal Rights & Agreement Rules · Procedure

You must attend an AAA administrative conference or the arbitration can be closed

The parties agree that the AAA will hold an administrative conference in each arbitration proceeding, and you and a representative of the Sony Entity must appear by video conference or telephone. If you fail to appear, regardless of whether your counsel attends, the AAA will administratively close the arbitration proceeding without prejudice, unless you show good cause for not being able to attend.

Supporting quotations

The parties agree that an administrative conference with the AAA shall be conducted in each arbitration proceeding, and you and a representative of the Sony Entity you have a dispute with shall appear at the administrative conference via video conference or telephone.

If you fail to appear at the administrative conference, regardless of whether your counsel attends, the AAA will administratively close the arbitration proceeding without prejudice, unless you show good cause as to why you were not able to attend the conference.

Qualifications & exceptions

Closure is without prejudice and can be avoided by showing good cause.
The duty to appear falls on you and a Sony Entity representative; counsel attending does not excuse your absence.

Charges & Financial Obligations · Company commitment

AAA rules set arbitration fees; SIE may reimburse your filing fee; you may recover attorney fees if you win

Payment of filing, administrative and arbitrator fees is governed by the AAA Rules. The party starting the arbitration pays an initial filing fee, but if you start it, the Sony Entity reimburses you at the end of the arbitration for the filing fee to the extent it exceeds the fee for filing a complaint in federal or state court in your county of residence. If your claims do not exceed $75,000 and you gave notice and negotiated in good faith as described earlier, and the arbitrator finds you are the prevailing party, you are entitled to recover reasonable attorneys' fees and costs as determined by the arbitrator, in addition to any rights to recover the same under controlling state or federal law. The arbitrator makes any award in writing but need not give reasons unless a party requests them. The award is binding and final, except for any right of appeal provided by the Federal Arbitration Act, and can be entered in any court with jurisdiction for enforcement.

Supporting quotations

Payment of all filing, administrative, and arbitrator fees will be governed by the AAA Rules.

The party initiating the arbitration is required to pay an initial filing fee, but if you are the party who initiates arbitration, then the Sony Entity you have a dispute with will reimburse you for the filing fee at the conclusion of the arbitration to the extent it exceeds the fee for filing a complaint in federal or state court in your county of residence.

if your claims do not exceed $75,000 and you provided notice to and negotiated in good faith with the Sony Entity you had a Dispute with as described above

if the arbitrator finds that you are the prevailing party in the arbitration, you will be entitled to recover reasonable attorneys

agree to negotiate resolution of the Dispute in good faith for no less than 60 days after you provide notice of the Dispute with the required information

The arbitrator will make any award in writing but need not provide a statement of reasons unless requested by a party.

The award will be binding and final, except for any right of appeal provided by the FAA, and may be entered in any court having jurisdiction over the parties for purposes of enforcement.

Qualifications & exceptions

The filing fee reimbursement happens at the conclusion of the arbitration and only to the extent the fee exceeds a court filing fee in your county of residence.
The attorney-fee entitlement applies only if your claims do not exceed $75,000, you gave notice and negotiated in good faith, and you prevail.
Any appeal right is limited to what the Federal Arbitration Act provides.

Legal Rights & Agreement Rules · Procedure

50 or more similar demands from the same law firm are handled in batches of 50 with one arbitrator each

If 50 or more similar individual arbitration demands are filed against the same Sony Entity with the help of the same law firm(s), the parties agree to a Batch Arbitration procedure. The AAA administers the demands in batches of 50, treating each batch as a single consolidated arbitration with one set of filing and administrative fees per side per batch, and appoints a single, different arbitrator for each batch, subject to applicable disclosure and disqualification procedures. The arbitrators issue separate awards for each individual claimant, the arbitrations may proceed concurrently to the extent administratively feasible, and the parties agree to work in good faith to streamline procedures and seek to resolve Disputes.

Supporting quotations

in the event that 50 or more similar individual arbitration demands are filed against the same Sony Entity with the assistance of the same law firm(s)

the AAA will (i) administer the arbitration demands in batches of 50; (ii) provide for the administration of each batch as a single consolidated arbitration with one set of filing and administrative fees per side per batch; and (iii) appoint a single, different arbitrator for each batch, subject to any applicable disclosure and disqualification procedures available under applicable law

Arbitrators appointed pursuant to this Batch Arbitration procedure will issue separate awards for each individual claimant.

may be administered and proceed concurrently to the extent administratively feasible

agree to work in good faith throughout the Batch Arbitration process to streamline procedures, increase efficiencies, and seek to resolve Disputes

Qualifications & exceptions

Triggered only when 50 or more similar individual demands are filed against the same Sony Entity with the assistance of the same law firm(s).
Each batch is a single consolidated arbitration for fees and arbitrator appointment but with separate awards per claimant.

Legal Rights & Agreement Rules · Procedure

Arbitration can be in San Mateo County, California or your US county, but SIE may move it if it pays the extra cost

You or the applicable Sony Entity may start arbitration in either San Mateo County, California or the United States county where you live. If you choose your county of residence, the Sony Entity may transfer the arbitration to San Mateo County if it agrees to pay any additional fees or costs you incur because of the change in location, as determined by the arbitrator.

Supporting quotations

You or the applicable Sony Entity may initiate arbitration in either San Mateo County, California or the United States county in which you reside.

the Sony Entity may transfer the arbitration to San Mateo, County in the event that it agrees to pay any additional fees or costs you incur as a result of the change in location as determined by the arbitrator

Qualifications & exceptions

Applies to a US county of residence.
A transfer to San Mateo County is conditioned on the Sony Entity agreeing to pay the additional fees or costs you incur, as the arbitrator determines.

Legal Rights & Agreement Rules · Restriction or exception

Unenforceable arbitration clauses are cut out, and the arbitration section survives termination

If any clause of the arbitration agreement other than the Class Action Waiver is found illegal or unenforceable, that clause is severed and the rest stays in force. If the Class Action Waiver is found illegal or unenforceable in its entirety, the entire arbitration agreement is unenforceable and the Dispute is decided by a court. The arbitration section survives any termination of the Agreement or of PlayStation Services to you.

Supporting quotations

If any clause within this arbitration agreement (other than the Class Action Waiver clause above) is found to be illegal or unenforceable, that clause will be severed from this section, and the remainder of this arbitration agreement will be given full force and effect.

If the Class Action Waiver clause is found to be illegal or unenforceable in its entirety, this entire arbitration agreement will be unenforceable, and the Dispute will be decided by a court.

This section survives any termination of this Agreement or the provision of PlayStation Services to you.

Qualifications & exceptions

The Class Action Waiver is treated differently from other clauses: if it fails entirely, the whole arbitration agreement fails.

Legal Rights & Agreement Rules · Company practice

California law governs the Agreement and any dispute with the Sony Entities

The laws of the State of California, without regard to conflict-of-law rules, govern the Agreement and any dispute between you and the Sony Entities. Section 1 separately says that rights under local law that cannot be limited or waived are not limited by the Agreement.

Supporting quotations

The laws of the State of California, without regard to conflict-of-law rules, govern this Agreement and any dispute between you and the Sony Entities.

Qualifications & exceptions

The choice of California law is stated without regard to conflict-of-law rules.
Section 1 preserves local-law rights that cannot be waived.

Legal Rights & Agreement Rules · Restriction or exception

Court cases go to San Mateo or Northern California federal courts, and the loser pays costs and fees

Any dispute that is not subject to arbitration and not started in small claims court may be brought by either party in a court of competent jurisdiction, in either the Superior Courts for the State of California in and for San Mateo County or the United States District Court for the Northern District of California. Each party submits to the exclusive jurisdiction and venue of those courts and waives jurisdictional, venue and inconvenient forum objections. In any litigation to enforce any part of the Agreement, all costs and fees, including attorney's fees, are paid by the non-prevailing party. This cost rule is for litigation; the arbitration section has its own fee rules, including a right for you to recover reasonable attorney's fees if you prevail in a claim of $75,000 or less.

Supporting quotations

Any dispute not subject to arbitration and not initiated in small claims court may be brought by either party

in either the Superior Courts for the State of California in and for the County of San Mateo or in the United States District Court for the Northern District of California

Each party submits itself to the exclusive jurisdiction and venue of those courts, and waives all jurisdictional, venue and inconvenient forum objections to those courts.

In any litigation to enforce any part of this Agreement, all costs and fees, including attorney

agree to seek resolution of the Dispute only through arbitration of that Dispute in accordance with the terms of this section

if the arbitrator finds that you are the prevailing party in the arbitration, you will be entitled to recover reasonable attorneys

Qualifications & exceptions

Applies to disputes not subject to arbitration and not started in small claims court.
The litigation cost-shifting is two-way: the non-prevailing party pays, whichever side that is.
Arbitration has separate fee rules in Section 14.

Legal Rights & Agreement Rules · Permission or license

SIE can change the terms at any time; continued use after notice of material changes means you accept

SIE may modify the terms of the Agreement at any time, including imposing a fee for creating Accounts or for any of its Services. A printable copy is available at a stated web address. If material changes are made, you will be notified by e-mail or other communication when you sign in to the Services, and your continued use, including use by your children on the associated Accounts, signifies your acceptance of the changes. If you do not accept material changes, the agreement tells you not to use the Services and to contact customer service at the addresses at the end of the Agreement to terminate the Agreement and your Accounts.

Supporting quotations

We may modify the terms of this Agreement at any time, including imposing a fee for creating Accounts or for any of our Services

If material changes to this Agreement are made, you will be notified by e-mail or other communication when you sign in to theServices

Your continued use of theServices, including use by your children on the associated Accounts, will signify your acceptance of those changes

If you do not accept material changes to the Agreement, please do not use the Services, and contact customer service at the addresses located at the end of this Agreement to terminate this Agreement and your Accounts.

Qualifications & exceptions

The notice commitment applies to material changes.
Continued use signifies acceptance, including children's use of associated Accounts.

Not stated here

The text does not say how a change that is not material is announced, or give a minimum notice period before a change takes effect.

Legal Rights & Agreement Rules · Permission or license

SIE can assign the Agreement to affiliates or any Sony Entity

The Agreement benefits the parties, including SIE's successors in interest. SIE has the right to assign its rights and obligations under the Agreement to any affiliates or any Sony Entity. The text does not say whether you may assign your rights.

Supporting quotations

This Agreement inures to the benefit of the parties, including any of our successors in interest.

We have the right to assign our rights and obligations under this Agreement to any affiliates or to any Sony Entity.

Qualifications & exceptions

The assignment right is stated for SIE's rights and obligations.

Not stated here

The text does not say whether you may assign your own rights or obligations.

Legal Rights & Agreement Rules · Restriction or exception

If a court strikes a provision, the rest of the Agreement stays in force

If a court of competent jurisdiction holds any provision of the Agreement illegal or unenforceable, that provision is severed and the rest of the Agreement stays in full force and effect. The arbitration section has its own severability rule, under which failure of the Class Action Waiver ends the whole arbitration agreement.

Supporting quotations

If any provision of this Agreement is held illegal or unenforceable by a court of competent jurisdiction, that provision will be severed, and the remainder of the Agreement will remain in full force and effect.

Qualifications & exceptions

Applies when a court of competent jurisdiction finds a provision illegal or unenforceable.
The arbitration section's own severability rule controls for that section.

Legal Rights & Agreement Rules · Restriction or exception

Services are provided as is with no warranty, and SIE can change or stop them

SIE gives no warranty about the quality, functionality, availability or performance of PlayStation, its Services or any feature or Content. All services and content are provided as is and as available, with all faults. SIE may change, add or remove functionalities or features, and may suspend or stop its services altogether. It does not warrant that the service and content will be uninterrupted, error-free or without delays, expressly disclaims any implied warranty of merchantability, fitness for a particular purpose and non-infringement, and assumes no liability for any inability to purchase, access, download or use any content, data or service. These disclaimers apply to the maximum extent permitted by applicable law, unless unenforceable in your jurisdiction.

Supporting quotations

No warranty is given about the quality, functionality, availability or performance of PlayStation, PlayStation Services, or any feature or Content offered on or through PlayStation or PlayStation Services.

All services and content are provided

with all faults

We may change, add or remove functionalities or features in our PlayStationServices, and we may suspend or stop our services altogether.

we expressly disclaim any implied warranty of merchantability, warranty of fitness for a particular purpose and warranty of non-infringement

We assume no liability for any inability to purchase, access, download or use any content, data or service.

Qualifications & exceptions

The text applies the disclaimers to the maximum extent permitted by applicable law, unless this provision is unenforceable in your jurisdiction.
Section 1 says local-law rights that cannot be limited or waived are not limited by the Agreement.

Legal Rights & Agreement Rules · Restriction or exception

SIE's liability is capped at your unused Wallet funds and it excludes most other losses

Your sole and exclusive recourse for dissatisfaction with or damage from PlayStation, its products or services, or the Agreement, and SIE's maximum liability under the Agreement or for your use of or access to the Services, is limited to your direct damages, not to exceed the unused funds in your Wallet as of the date of termination. Except as stated in that sentence, SIE excludes all liability for loss of data, damage to your software or hardware, and any other loss or damage suffered by you or any third party, whether direct, indirect, incidental, special or consequential and however arising, as a result of accessing or downloading content to your authorized system, a 4K Ultra HD media player system, BRAVIA television, Sony Blu-ray disc player or any other hardware device, or using or accessing the Services. Unless this provision is unenforceable in your jurisdiction, the limitations, exclusions and disclaimers apply to the maximum extent permitted by applicable law, even if a remedy fails its essential purpose.

Supporting quotations

YOUR SOLE AND EXCLUSIVE RECOURSE IN THE EVENT OF ANY DISSATISFACTION WITH OR DAMAGE ARISING FROM PLAYSTATION OR ITS PRODUCTS OR SERVICES, OR IN CONNECTION WITH THIS AGREEMENT, AND OUR MAXIMUM LIABILITY UNDER THIS AGREEMENT OR WITH RESPECT TO YOUR USE OF OR ACCESS TO THE SERVICES IS LIMITED TO YOUR DIRECT DAMAGES, NOT TO EXCEED THE UNUSED FUNDS IN YOUR WALLET AS OF THE DATE OF TERMINATION

EXCEPT AS STATED IN THE FOREGOING SENTENCE

WE EXCLUDE ALL LIABILITY FOR ANY LOSS OF DATA, DAMAGE CAUSED TO YOUR SOFTWARE OR HARDWARE, AND ANY OTHER LOSS OR DAMAGE SUFFERED BY YOU OR ANY THIRD PARTY, WHETHER DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL AND HOWEVER ARISING

AS A RESULT OF ACCESSING OR DOWNLOADING ANY CONTENT TO YOUR AUTHORIZED SYSTEM, OR YOUR 4K ULTRA HD MEDIA PLAYER SYSTEM, BRAVIA

OR ANY OTHER HARDWARE DEVICE, OR USING OR ACCESSING THE SERVICES

UNLESS THIS PROVISION IS UNENFORCEABLE IN YOUR JURISDICTION, THE FOREGOING LIMITATIONS, EXCLUSIONS AND DISCLAIMERS APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE

Qualifications & exceptions

The cap is measured by unused Wallet funds as of the date of termination.
The exclusions apply to losses from accessing or downloading content to your system or other hardware, or using or accessing the Services.
The limits apply to the maximum extent permitted by applicable law and unless unenforceable in your jurisdiction; Section 1 preserves local-law rights that cannot be waived.

Not stated here

The text does not say how a cap measured by unused Wallet funds relates to the statement that unused Wallet balances are not refunded on termination, or what applies if there are no unused Wallet funds.

Charges & Financial Obligations · Restriction or exception

You are responsible for your own internet connection and its costs

Accessing and using PlayStation and its Content may require an internet connection for which you are solely responsible. You are solely responsible for any third-party fees associated with your connection, including internet service provider or airtime charges. The provision, quality and security of internet connectivity are the sole responsibility of the third party providing your internet service. PlayStation Devices and all other devices are sold separately.

Supporting quotations

Accessing and using PlayStation and its Content may require an internet connection for which you are solely responsible.

you are solely responsible for payment of any third-party fees associated with your internet connection, including internet service provider or airtime charges

The provision, quality and security of internet connectivity are the sole responsibility of the third party providing your internet service.

PlayStation Devices and all other devices are sold separately.

Qualifications & exceptions

Devices are sold separately.

Legal Rights & Agreement Rules · Procedure

Contact SIE through its support website, phone or mail; legal notices go to the Legal Department

For further information or questions about your Account, SIE says the best way to contact it is its support website. You can also phone 800-345-7669 or write to Sony Interactive Entertainment, Attn: Consumer Services Department, at its San Mateo, California address; more contact information is said to be on the PlayStation legal web page. Specific procedures use other routes: closing your Account is requested through PlayStation Support, and both the arbitration opt-out notice and the pre-dispute notice must be mailed to the same street address but marked for the Legal Department (Arbitration for the opt-out, Dispute Resolution for the dispute notice) rather than Consumer Services.

Supporting quotations

the best way to contact us is via our website at www.playstation.com/support

You may also reach us by phone at 800-345-7669 or write to us at the following address: Sony Interactive Entertainment, Attn: Consumer Services Department, 2207 Bridgepointe Pkwy, San Mateo, CA 94404, USA.

YOUR WRITTEN NOTIFICATION MUST BE MAILED TO 2207 BRIDGEPOINTE PARKWAY, SAN MATEO, CA 94404, ATTN: LEGAL DEPARTMENT/ARBITRATION

YOU MUST FIRST SEND WRITTEN NOTICE TO 2207 BRIDGEPOINTE PARKWAY, SAN MATEO, CA 94404

You may terminate your Account at any time by contacting PlayStation Support.

Qualifications & exceptions

Opt-out and dispute notices have their own required contents and must be mailed, not sent through the general support channels.

Not stated here

The legal web page with additional contact information is referenced but not supplied here.

Legal Rights & Agreement Rules · Context

The page states these terms were last revised in April 2026

After the contact information the page states "Last revised: April 2026". The text gives no more specific date and does not say when the revision takes effect.

Supporting quotations

Last revised: April 2026

Qualifications & exceptions

Only the month and year are given.

Not stated here

The text does not state an effective date or what changed in the April 2026 revision.

Content & IP Rights · Context

Page footer: content and marks belong to their respective owners

In the site footer that follows the Terms, the page says all content, game titles, trade names and trade dress, trademarks, artwork and associated imagery are trademarks and/or copyright material of their respective owners, and that all rights are reserved, with a link to a fuller notice. This appears in the page footer after the numbered Terms; the text does not say it is part of the Agreement.

Supporting quotations

All content, games titles, trade names and/or trade dress, trademarks, artwork and associated imagery are trademarks and/or copyright material of their respective owners.

All rights reserved.

Qualifications & exceptions

Appears in the site footer after the numbered Terms, not in a numbered section.

Not stated here

The linked copyright and trademark notice is referenced but not supplied here.

PlayStation Terms of Service (US)

This is a contract with Sony Interactive Entertainment LLC covering PlayStation Services

Supporting quotations

Qualifications & exceptions

Using PlayStation Services means accepting the terms, including by continuing after a change

Supporting quotations

Qualifications & exceptions

Not stated here

Cross-references

Disputes go to individual arbitration (Section 14), but you can opt out within 30 days

Supporting quotations

Qualifications & exceptions

Cross-references

Local-law rights that cannot be limited or waived are not cut back by the Agreement

Supporting quotations

Qualifications & exceptions

Not stated here

Cross-references

You must be 18 or the age of majority; younger users need a parent or guardian who agrees to be bound

Supporting quotations

Qualifications & exceptions

Not stated here

Other documents and service-specific terms become part of your contract

Supporting quotations

Qualifications & exceptions

Not stated here

You confirm you have read the Agreement and acknowledged the Privacy Policy and Code of Conduct

Supporting quotations

Qualifications & exceptions

Not stated here

A parent or guardian who accepts for a child accepts liability for the child's actions

Supporting quotations

Qualifications & exceptions

Breaking the terms can lead to suspending your console or Account, including Child Accounts

Supporting quotations

Qualifications & exceptions

Third-party services are covered by these Terms plus the third party's own terms; SIE does not endorse them

Supporting quotations

Qualifications & exceptions

Not stated here

What counts as PlayStation Content, and that availability varies and can change at any time

Supporting quotations

Qualifications & exceptions

Account information must be accurate and complete, or SIE may restrict or end the Account

Supporting quotations

Qualifications & exceptions

Cross-references

You pick one country or region at sign-up and cannot change it later

Supporting quotations

Qualifications & exceptions

Users should safeguard sign-in details and keep others off shared devices

Supporting quotations

Qualifications & exceptions

If SIE believes your Account is compromised it may reset access, cancel subscriptions or suspend it

Supporting quotations

Qualifications & exceptions

SIE can refuse to create any Account for any reason

Supporting quotations

Qualifications & exceptions

SIE can ask for identifying documents and restrict your Account if you do not provide them

Supporting quotations

Qualifications & exceptions

Not stated here

A parent or guardian must create a separate Child Account for each child, after setting up their own Account

Supporting quotations

Qualifications & exceptions

Not stated here

Parental Controls let you tailor a Child Account, but features vary by device and country

Supporting quotations

Qualifications & exceptions

Not stated here

Content restrictions only work on rated content, and ratings may come from third parties

Supporting quotations

Qualifications & exceptions

Child spending limit starts at zero; raising it makes you responsible for purchases up to the limit

Supporting quotations

Qualifications & exceptions

Parents and guardians are responsible for monitoring the child, explaining the terms and the child's account use

Supporting quotations

Qualifications & exceptions