22 of 147 cards in Charges & Financial Obligations
Charges & Financial Obligations · Company practice
Term subscriptions renew automatically unless cancelled under Section 6
Subscriptions taken for a term renew automatically for periods equal to the initial term, at Bumble’s then-current fee, unless the user cancels in accordance with Section 6.
Supporting quotations
if you subscribe to services for a term (the “Initial Term”), then the terms of your subscription will be automatically renewed for additional periods of the same duration as the Initial Term at Bumble’s then-current fee for such services, unless you cancel your subscription in accordance with Section 6 below
data: payment
Charges & Financial Obligations · User right or choice
California subscribers can cancel with a refund within three business days
A notice to California subscribers says a subscription can be cancelled with a refund request up to midnight of the third business day after subscribing. Refunds for Apple ID subscriptions are handled by Apple rather than Bumble; Google Play or direct Bumble subscribers are told to contact customer support.
Supporting quotations
You may cancel your subscription and request a refund at any time prior to midnight of the third business day following the date you subscribed.
If you subscribed using your Apple ID, refunds are handled by Apple, not Bumble.
If you subscribed using your Google Play Store account or through Bumble, please contact
data: payment
Charges & Financial Obligations · Restriction or exception
No refund for paid features when an account is terminated or suspended
If an account is terminated or suspended, the user agrees not to receive a refund for any paid service or feature already charged.
Supporting quotations
If your Account is terminated or suspended, you agree you will not receive a refund for any paid service or features you have already been charged for.
data: payment
Charges & Financial Obligations · Context
In-app purchases may carry additional terms incorporated by reference
Bumble may offer products and services for purchase in the App. If a user makes an In-App Purchase, the user acknowledges that additional terms disclosed at the point of purchase may apply and are incorporated by reference.
Supporting quotations
Bumble may offer products and services for purchase on the App (“In-App Purchase”).
additional terms, disclosed to you at the point of purchase, may apply, and that such additional terms are incorporated herein by reference
Not stated here
Point-of-purchase terms are not part of the supplied source.
Charges & Financial Obligations · Permission or license
Bumble may charge the chosen payment method; unpaid amounts are due on demand
In-App Purchases can be made through a third-party store such as the Apple App Store or Google Play, or by credit card, debit card or PayPal processed by a third-party processor. After a purchase the user authorises Bumble to charge the chosen payment method, and if payment is not received agrees to promptly pay amounts due on demand.
Supporting quotations
making a purchase through a third-party platform such as the Apple App Store and Google Play Store (“Third Party Store”)
paying with your credit card, debit card, or PayPal account, which will be processed by a third-party processor
you authorise us to charge your chosen Payment Method
If payment is not received by us from your chosen Payment Method, you agree to promptly pay all amounts due upon demand by us.
data: payment · purpose: third_party_services
Charges & Financial Obligations · Company practice
Auto-renewal clause says account deletion does not cancel; other clauses conflict
Bumble may offer automatically renewing subscriptions such as one-week, one-month or three-month plans. They renew at the end of the period at the then-current price unless cancelled, and the user must cancel before the end of the current period to avoid charges. Deleting the account or the application does not cancel the subscription.
Supporting quotations
Bumble may offer some services as automatically-renewing subscriptions, e.g., a one-week subscription, one-month subscription, or three-month subscription (“Premium Services”).
YOUR SUBSCRIPTION WILL RENEW AT THE END OF THE PERIOD, UNLESS YOU CANCEL, AT BUMBLE’S THEN-CURRENT PRICE FOR SUCH SUBSCRIPTIONS
To avoid charges for a new subscription period, you must cancel, as described below, before the end of the then-current subscription period.
Deleting your account or deleting the application from your device does not cancel your subscription.
For example, if you delete your account, any subscription you have purchased will be cancelled immediately, you will permanently lose access to any remaining subscription benefits from that subscription and you will not be eligible for a refund.
Please note that if you delete your Account, your subscription will continue until the end of the subscription period for which applicable fees have been paid, and you will not be entitled to a refund except as stated in Section 6.
Qualifications & exceptions
The source conflicts: Section 6 says deletion does not cancel a subscription, later says it cancels immediately with lost benefits, and Section 16 says it continues through the paid period. Store subscriptions also require separate cancellation. The source does not resolve these statements.
Charges & Financial Obligations · User right or choice
Price changes: notice and a chance to cancel, otherwise the new price applies
Users who have subscribed to Premium Services will be given notice of price changes and an opportunity to cancel. If Bumble changes the prices and the user does not cancel, the user agrees to be charged at the then-current pricing for the subscription.
Supporting quotations
You will be given notice of changes in the pricing of the Premium Services to which you have subscribed and an opportunity to cancel.
If Bumble changes these prices and you do not cancel your subscription, you agree that you will be charged at Bumble’s then-current pricing for subscription.
How to cancel a subscription, and what cancelling does
A subscription bought directly from Bumble can be cancelled or its payment method changed in the payment settings; one bought through a Third Party Store must be changed or cancelled there. After cancelling, the user may use the subscription until the end of the period last paid, but is not eligible for a prorated refund (except as set out under Refunds), the subscription will not renew, and the Premium Services or In-App Purchases it enabled stop at that point.
Supporting quotations
If you purchased a subscription directly from Bumble, you may cancel or change your Payment Method via the payment settings option under your profile.
If you purchased a subscription through a Third Party Store, such as the Apple App Store or the Google Play Store, you will need to access your account with that Third Party Store and follow instructions to change or cancel your subscription.
you may use your subscription until the end of the period you last paid for, but (i) you will not (except as set forth in the subsection entitled “Refunds” below) be eligible for a prorated refund
(iii) you will then no longer be able to use the Premium Services or In-App Purchases enabled by your subscription
Charges & Financial Obligations · Permission or license
Pricing varies; Bumble may limit offers or refuse transactions without notice
The Bumble Group says it operates a global business with pricing that varies by several factors and frequent promotional rates that can vary by region, length and bundle size, and that it regularly tests new features and payment options. It reserves the right, including without prior notice, to limit quantities, discontinue offerings, impose conditions on coupons or promotions, bar any user from making a transaction, and refuse to provide or honour any offer.
Supporting quotations
our pricing varies by a number of factors
We frequently offer promotional rates - which can vary based on region, length of subscription, bundle size and more.
The Bumble Group reserves the right, including without prior notice, to limit the available quantity of or discontinue making available any product, feature, service or other offering
to bar any user from making any transaction; and to refuse to provide any user with any product, service or other offering or to honour any offer
data: payment
Charges & Financial Obligations · Permission or license
Bumble may cancel mistaken offers and correct billing errors even after payment
Bumble reserves the right to withdraw or cancel an offer made in genuine error, such as an incorrect price, says it will endeavour to show correct prices and fix errors quickly, and may correct billing errors or mistakes even if it has already requested or received payment.
Supporting quotations
We reserve the right to withdraw or cancel an offer if it is made in genuine error, such as showing an incorrect price.
We may correct any billing errors or mistakes even if we have already requested or received payment.
data: payment
Charges & Financial Obligations · Company practice
Free trials convert to paid subscriptions unless cancelled before they end
If a user signs up for a free trial and does not cancel, it may convert into a paid subscription charged at the then-current price, which then renews automatically each period until cancelled. The user must cancel before the end of the current subscription or trial period, and deleting the account or app does not cancel the trial. Someone who previously had a free trial through the Apple or Google store is not eligible for another and will be signed up to a subscription and charged.
Supporting quotations
If you sign up for a free trial and do not cancel, your trial may convert into a paid subscription and your Payment Method will be charged at the then-current price for such subscription.
your paid subscription will continue to automatically renew at the end of each period
Deleting your account or deleting the application from your device does not cancel your free trial.
you will not be eligible for another free trial and you will then be automatically signed up to a subscription and charged as described in this paragraph
Charges & Financial Obligations · Restriction or exception
Charges are generally nonrefundable, with no credit for partially used periods
The Terms say that, generally, all charges for purchases are nonrefundable and there are no refunds or credits for partially used periods, subject to the region-specific exceptions that follow the word “However”.
Supporting quotations
Generally, all charges for purchases are nonrefundable, and there are no refunds or credits for partially used periods.
Charges & Financial Obligations · Restriction or exception
A Section 6 example says deletion ends subscriptions; other clauses conflict
As an example of the no-refund rule, if the account is deleted any purchased subscription is cancelled immediately, remaining benefits are permanently lost and no refund is due; a new account made during the original period cannot re-access them. Lifetime subscriptions are described as lasting for the lifetime of the product offered, and a duplicate subscription is not eligible for a full or partial refund.
Supporting quotations
if you delete your account, any subscription you have purchased will be cancelled immediately, you will permanently lose access to any remaining subscription benefits from that subscription and you will not be eligible for a refund
If you decide to create a new Bumble account during the original subscription period, you will not be able to re-access your subscription benefits and will need to purchase a new subscription.
lifetime subscriptions are available for the lifetime of the product being offered, applicable to any of our products or channels
If you purchase a duplicate subscription, you will not be eligible for a full or partial refund for that subscription.
Deleting your account or deleting the application from your device does not cancel your subscription.
For example, if you delete your account, any subscription you have purchased will be cancelled immediately, you will permanently lose access to any remaining subscription benefits from that subscription and you will not be eligible for a refund.
Please note that if you delete your Account, your subscription will continue until the end of the subscription period for which applicable fees have been paid, and you will not be entitled to a refund except as stated in Section 6.
Qualifications & exceptions
The source conflicts: Section 6 says deletion does not cancel a subscription, later says it cancels immediately with lost benefits, and Section 16 says it continues through the paid period. Store subscriptions also require separate cancellation. The source does not resolve these statements.
data: payment
Not stated here
What counts as the lifetime of the product is not defined here.
Section 16 states that after deleting an account the subscription continues until the end of the paid period, which differs from this example; the source does not reconcile the two.
Charges & Financial Obligations · User right or choice
Subscribers in listed states may cancel within three business days
For subscribers residing in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island and Wisconsin, the buyer may cancel a subscription without penalty or obligation at any time before midnight of the third business day after subscribing, excluding Sundays and holidays.
Supporting quotations
For subscribers residing in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, and Wisconsin, the terms below apply
YOU, THE BUYER, MAY CANCEL YOUR SUBSCRIPTION, WITHOUT PENALTY OR OBLIGATION, AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRD BUSINESS DAY FOLLOWING THE DATE YOU SUBSCRIBED (EXCLUDING SUNDAYS AND HOLIDAYS)
Qualifications & exceptions
Applies to subscribers residing in the twelve listed states.
Charges & Financial Obligations · User right or choice
Listed-state subscribers: refund of unused portion on death or disability
For subscribers in the listed states, if the subscriber dies before the end of the subscription period the estate is entitled to a refund of the portion of payment allocable to the period after death. If the subscriber becomes disabled so that they cannot use Bumble, they are entitled to a refund of the portion allocable to the period after the disability by giving notice in the same manner as a refund request.
Supporting quotations
IN THE EVENT THAT YOU DIE BEFORE THE END OF YOUR SUBSCRIPTION PERIOD, YOUR ESTATE SHALL BE ENTITLED TO A REFUND OF THAT PORTION OF ANY PAYMENT YOU HAD MADE FOR YOUR SUBSCRIPTION WHICH IS ALLOCABLE TO THE PERIOD AFTER YOUR DEATH
IN THE EVENT THAT YOU BECOME DISABLED (SUCH THAT YOU ARE UNABLE TO USE BUMBLE) BEFORE THE END OF YOUR SUBSCRIPTION PERIOD, YOU SHALL BE ENTITLED TO A REFUND OF THAT PORTION OF ANY PAYMENT YOU HAD MADE FOR YOUR SUBSCRIPTION WHICH IS ALLOCABLE TO THE PERIOD AFTER YOUR DISABILITY
BY PROVIDING THE COMPANY NOTICE IN THE SAME MANNER AS YOU REQUEST A REFUND AS DESCRIBED BELOW
Qualifications & exceptions
Applies to subscribers residing in the twelve listed states.
data: payment
Charges & Financial Obligations · User right or choice
Subscribers outside the US: refund windows of 6 or 14 days; none for renewals
For subscribers residing outside the US, weekly subscriptions are refundable (minus the value of any portion used) if requested within the first 6 days, and monthly or longer subscriptions within the first 14 days. There are no refunds for subscription renewals, and blocked members are not entitled to refunds.
Supporting quotations
For subscribers residing anywhere outside the US
Subscribers who purchase weekly subscriptions are entitled to a refund of the price of the subscription (minus the value of any portion of the subscription used at the date the refund is requested) if requested within the first 6 days after the subscription starts.
Subscribers who purchase monthly or longer subscriptions are entitled to a refund of the price of the subscription (minus the value of any portion of the subscription used at the date the refund is requested) if requested within the first 14 days after the subscription starts.
There are no refunds for subscription renewals. Blocked members are not entitled to refunds.
Qualifications & exceptions
Applies to subscribers residing anywhere outside the US.
data: payment
Charges & Financial Obligations · Procedure
Refund requests: subscribers must ask; Google and Apple handle their own
Besides cancelling, eligible subscribers must request a refund to receive one. For Google subscribers outside the US, Google handles the refund through order history and “Report a Problem”. For Apple ID subscribers anywhere, Apple handles refunds through purchase history or Apple Support, not Bumble.
Supporting quotations
In addition to cancelling, eligible subscribers must request a refund to receive one.
If you subscribed through Google and reside outside the US your refund will be handled by Google, not Bumble.
If you subscribed using your Apple ID, refunds are handled by Apple (regardless of where you live), not Bumble.
data: payment · purpose: third_party_services
Charges & Financial Obligations · Procedure
Other refund requests go to customer support or a mailed cancellation notice
For all other purchases the user should contact customer support with the order number, or mail or deliver a signed and dated notice stating they are cancelling, including the account email or mobile number and the order number, to Bumble, Attn.: Cancellations, P.O. Box 300940, Austin, Texas, 78703.
Supporting quotations
For all other purchases: please contact customer support with your order number
You may also mail or deliver a signed and dated notice which states that you, the buyer, are cancelling this agreement, or words of similar effect.
Please also include the email address or mobile number associated with your account along with your order number.
Charges & Financial Obligations · Restriction or exception
Sales tax is added where required; users may owe unremitted tax and penalties
Payments under Section 6 do not include Sales Tax. If Bumble determines it must collect Sales Tax it will collect it in addition. If Premium Services are subject to Sales Tax in any jurisdiction and the user has not remitted it to Bumble, the user is responsible for paying the tax and any related penalties or interest to the relevant tax authority.
Supporting quotations
The payments required under this Section 6 do not include any Sales Tax that may be due in connection with the Premium Services provided under these Terms.
If Bumble determines it has a legal obligation to collect a Sales Tax from you in connection with these Terms, Bumble will collect such Sales Tax in addition to the payments required under this Section 6.
you will be responsible for the payment of such Sales Tax and any related penalties or interest to the relevant tax authority
data: payment
Charges & Financial Obligations · Company practice
Virtual Item balances are not stored value; the licence ends on closure
A Virtual Item balance shown in an account is stated not to be a real-world balance or stored value, but the extent of the user’s licence. Virtual Items incur no fees for non-use. The licence terminates on the earlier of Bumble ceasing the services or the account closing or terminating. Virtual Items provided as subscription bonuses may end with each subscription period, may not roll over, and may end if the subscription is cancelled.
Supporting quotations
Any Virtual Item balance shown in your account does not constitute a real-world balance or reflect any stored value
Virtual Items do not incur fees for non-use.
Your licence in Virtual Items will terminate on the earlier of Bumble ceasing provision of services or your account closing or terminating.
your access to Virtual Items may not “roll over” or accumulate through additional subscription periods
Your access to Virtual Items gained through subscriptions may also end if you cancel your subscription.
Charges & Financial Obligations · Permission or license
Bumble may charge for, change or remove Virtual Items; no sale or transfer
Bumble, in its sole discretion, may charge fees for or distribute Virtual Items without charge, and may manage, regulate, control, modify or eliminate them at any time, including in ways that affect their perceived value or purchase price, without liability to the user. Users may not sell, redeem or transfer Virtual Items to anyone, and they may only be redeemed through Bumble’s Services.
Supporting quotations
Bumble, in its sole discretion, reserves the right to charge fees for the right to access or use Virtual Items and/or may distribute Virtual Items with or without charge.
Bumble may manage, regulate, control, modify, or eliminate Virtual Items at any time, including taking actions that may impact the perceived value or purchase price, if applicable, of any Virtual Items and Bumble shall have no liability to you for doing so.
You shall not sell, redeem, or otherwise transfer Virtual Items to any person or entity.
Virtual Items may only be redeemed through our Services.
data: payment
Charges & Financial Obligations · Restriction or exception
Virtual Item purchases are final and non-refundable, even on account closure
All purchases and redemptions of Virtual Items through the Services are final and non-refundable. The user acknowledges Bumble is not required to provide a refund for any reason and will not receive money or other compensation for unused Virtual Items when an account is closed, whether voluntarily or involuntarily.
Supporting quotations
ALL PURCHASES AND REDEMPTIONS OF VIRTUAL ITEMS MADE THROUGH OUR SERVICES ARE FINAL AND NON-REFUNDABLE.
BUMBLE IS NOT REQUIRED TO PROVIDE A REFUND FOR ANY REASON
YOU WILL NOT RECEIVE MONEY OR OTHER COMPENSATION FOR UNUSED VIRTUAL ITEMS WHEN AN ACCOUNT IS CLOSED, WHETHER SUCH CLOSURE WAS VOLUNTARY OR INVOLUNTARY