Questions and requests go through the toll-free EAP number
For questions about the notice or requests related to your information, the notice says to contact Aetna using the toll-free EAP number provided by your benefits department.
Details
What it does
contact Aetna by the toll-free EAP number
What it covers
questions about the notice or requests related to your information
Supporting quotations
If you have questions regarding this notice or requests related to your information, please contact us by using the toll-free EAP number provided by your benefits department.
Not stated here
The number itself is not printed in the supplied text; it comes from the member's benefits department.
Right to ask for communications in a certain way or at a certain location
You have the right to ask Aetna to communicate with you in a certain way or at a certain location. For example, an adult dependent might want health information such as an Explanation of Benefits (EOB) and other claim information sent to a different address from the subscriber's. Aetna says it will accommodate reasonable requests.
Details
Who
you
What it does
ask Aetna to communicate in a certain way or at a certain location
Condition
Aetna accommodates reasonable requests
Supporting quotations
You have the right to ask us to communicate with you in a certain way or at a certain location.
We will accommodate reasonable requests.
Qualifications & exceptions
Only reasonable requests are promised to be accommodated.
Account & Service Control · Procedure
How to make requests: fax or the toll-free EAP number
You may make any of the requests described, request a paper copy of the notice, or ask questions about the notice by fax at 1-800-678-9229 or by calling the toll-free EAP number provided by your benefits department.
Details
What it does
make a request, ask for a paper copy or ask questions
What it covers
fax 1-800-678-9229 or the toll-free EAP number from your benefits department
Supporting quotations
You may make any of the requests described above, may request a paper copy of this notice, or ask questions regarding this notice by fax at 1-800-678-9229 or by calling the toll-free EAP number provided by your benefits department.
please contact us by using the toll-free EAP number provided by your benefits department.
Qualifications & exceptions
Some rights above require a written request; the notice does not say whether a fax counts as writing.
Not stated here
The toll-free EAP number itself is not printed in the supplied text.
Stopping paper mail of EOBs and claim information through aetna.com
You may stop the paper mailing of your EOB and other claim information by visiting www.aetna.com, clicking Log In/Register and completing a one-time registration. You can then log in at any time to view past copies of EOBs and other claim information.
Details
Who
you
What it does
stop paper mailing of EOBs and other claim information through one-time registration on aetna.com
Supporting quotations
You may stop the paper mailing of your EOB and other claim information by visiting www.aetna.com and click “Log In/Register”. Follow the prompts to complete the one-time registration. Then you can log in any time to view past copies of EOBs and other claim information.
Qualifications & exceptions
The instruction repeats language that is written for health plan members; it is included in this EAP notice as written.
Not stated here
The notice does not say whether EAP members receive EOBs or can register at aetna.com.