Aetna International U.S.-based plans notice of privacy practices

Account & Service Control · Procedure

Spanish copy available through Member Services

A Spanish-language line at the top of the notice says that to receive the notice in Spanish, a member should call the toll-free Member Services number on the member ID card.

Supporting quotations

Para recibir esta notificación en español por favor llamar al número gratuito de Member Services (Servicios a Miembros) que figura en su tarjeta de identificación.

Not stated here

• The notice does not give the Member Services number itself; it points to the member ID card.

Account & Service Control · User right or choice

Minors may be able to block parental access in some circumstances

If you are a minor, the notice says you may also have the right to block parental access to your health personal information in certain circumstances, if permitted by the law of the country or U.S. state. You can contact Aetna using the Member Services number on your ID card, or have your provider contact Aetna.

Supporting quotations

If you are a minor, you also may have the right to block parental access to your health personal information in certain circumstances, if permitted by the country or U.S. state law.

You can contact us using the Member Services number on your ID card - or have your provider contact us.

Qualifications & exceptions

• "May" have the right, "in certain circumstances," and only "if permitted by the country or U.S. state law."

Not stated here

• The notice does not describe the circumstances or which countries' or states' laws allow it.

Account & Service Control · User right or choice

You can revoke an authorization unless Aetna has already acted on it

If you have given Aetna an authorization, you may revoke it at any time, if Aetna has not already acted on it. For questions about authorizations, you can call the Member Services number on your ID card.

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If you have given us an authorization, you may revoke it at any time, if we have not already acted on it.

If you have questions regarding authorizations, please call the Member Services number on your ID card.

Qualifications & exceptions

• Revocation does not reach actions Aetna "already acted on."

Not stated here

• The notice does not describe how to revoke beyond calling Member Services for questions.

Account & Service Control · Procedure

Exercise data protection rights by emailing PrivacyInternational@CVSHealth.com

To review, verify, correct or request erasure of your personal information, object to processing, or request that Aetna transfer a copy of your personal information to another party, the notice says to contact PrivacyInternational@CVSHealth.com.

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If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact PrivacyInternational@CVSHealth.com.

Qualifications & exceptions

• A later sentence says you may make "any of the requests described above" by calling the Member Services number, so a second route is also described.

Not stated here

• The notice does not describe identity checks or a response deadline.

Account & Service Control · User right or choice

HIPAA right: ask Aetna to communicate with you a certain way or place

Under HIPAA you have the right to ask Aetna to communicate with you in a certain way or at a certain location. Aetna says it will accommodate reasonable requests. For example, an adult dependent might ask Aetna to send health information such as Explanation of Benefits and other claim information to a different address than the subscriber's.

Supporting quotations

Pursuant to HIPAA, you have the right to:

Ask us to communicate with you in a certain way or at a certain location. We will accommodate reasonable requests. For example, if you are covered as an adult dependent, you might want us to send health information (e.g. Explanation of benefits (EOB) and other claim information to a different address from that of your subscriber.

Qualifications & exceptions

• Aetna accommodates "reasonable" requests.

Account & Service Control · User right or choice

HIPAA right: request your records in a designated record set

You have the right to request information held about you that is contained in a "designated record set," described as medical records and other records maintained and used in making enrollment, payment, claims adjudication, medical management and other decisions. Aetna may ask you to make the request in writing and may charge a reasonable fee for producing and mailing the copies.

Supporting quotations

Request Information held about you that is contained in a

medical records and other records maintained and used in making enrollment, payment, claims adjudication, medical management and other decisions.

We may ask you to make your request in writing and may charge a reasonable fee for producing and mailing the copies.

Qualifications & exceptions

• Aetna "may" require a written request and "may" charge a reasonable fee for copies and mailing.

Account & Service Control · User right or choice

HIPAA right: ask to amend incorrect information

You have the right to request that incorrect information be amended. Aetna may require the request to be in writing, validated, and to include the reason for the request. If Aetna denies the request, you may file a written statement of disagreement.

Supporting quotations

Request to amend Information that is incorrect. We may require that this request be in writing, validated, and include the reason for the request. If we deny the request, you may file a written statement of disagreement.

Qualifications & exceptions

• Aetna "may require" the request to be in writing, validated and to state a reason.

Not stated here

• The notice does not say what happens to the statement of disagreement.

Account & Service Control · User right or choice

HIPAA right: obtain a list of certain disclosures (in writing)

You have the right to obtain a list of certain disclosures Aetna has made about you, such as disclosures of health personal information to government agencies that license it, where permitted by law. The request must be in writing.

Supporting quotations

Obtain a list of certain disclosures we have made about you, such as disclosures of health personal information to government agencies that license us, where permitted by law. Your request must be in writing.

Qualifications & exceptions

• Covers "certain" disclosures only, "where permitted by law."
• The request must be in writing.

Not stated here

• The notice does not say which disclosures are included or excluded.

Account & Service Control · Procedure

Request a paper copy or make requests by phone; file a HIPAA complaint

You may make any of the requests described above, request a paper copy of the notice, or ask questions about it by calling the Member Services number on your ID card. You also have the right to file a complaint if you think your privacy rights under HIPAA have been violated, by sending your inquiry to the HIPAA Member Rights Team using the contact details below.

Supporting quotations

You may make any of the requests described above, may request a paper copy of this notice, or ask questions regarding this notice by calling the Member Services number on your ID card.

You also have the right to file a complaint if you think your privacy rights under HIPAA have been violated. To do so, please send your inquiry to the HIPAA Member Rights Team by using the contact details below.

Qualifications & exceptions

• The phone route is described as available for "any of the requests described above."

Account & Service Control · Procedure

Contact Aetna by email or mail for questions, rights requests and complaints

For questions about the notice, to exercise any of your rights, or for questions or complaints about how Aetna handles or protects personal data, the notice gives an email address, PrivacyInternational@CVSHealth.com, and a mailing address for the HIPAA Member Rights Team: P.O. Box 14079, Lexington, KY 40512-4079.

Supporting quotations

For any questions about this Privacy Policy, to exercise any of your rights listed above, or for any questions or complaints regarding the manner in which we handle or protect personal data, we can be contacted as follows:

Email: PrivacyInternational@CVSHealth.com

HIPAA Member Rights Team Contact: HIPAA Member Rights Team P.O. Box 14079 Lexington, KY 40512-4079

Account & Service Control · User right or choice

Stop paper EOB mailings by registering at aetna.com

You may stop the paper mailing of your EOB and other claim information by visiting www.aetna.com, selecting "Log In/Register," and completing a one-time registration. After that you can log in at any time to view past copies of EOBs and other claim information.

Supporting quotations

You may stop the paper mailing of your EOB and other claim information by visiting www.aetna.com and click

Follow the prompts to complete the one-time registration. Then you can log in any time to view past copies of EOBs and other claim information.

Cross-references

• qualifies (model-proposed): EOBs go to the subscriber's address and claims show online to dependents — The subscriber's paper EOB mailing can be stopped through online registration.