Data Privacy

Sub-processors

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Entrust uses sub-processors and may also transfer data within the Entrust Group to support the delivery of its products and services. Below is our current sub-processor list. If you have questions, please contact privacy@entrust.com.

• Entrust uses sub-processors and may transfer data within its group Sharing & Disclosure

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Product Sub-Processor Location Purpose of Processing

• The table has Product, Sub-Processor, Location and Purpose of Processing columns Sharing & Disclosure

Entrust Identity Verification Services

• The first table section is Entrust Identity Verification Services Sharing & Disclosure

Document Check / Document Check - Video / Document Check - Driver Verification Melissa Data Ltd EU, UK, US, Canada Address parsing service

• Melissa Data parses addresses for the Document Check products Sharing & Disclosure

TrustID Ltd UK Amberhill fraud detection. [Optional]

• TrustID is listed for optional Amberhill fraud detection Use & Processing

Mas Callnet India Pvt. Ltd. Data is stored in Customer’s choice of AWS servers (see below) but accessed from India Human review. [Optional]

• Document Check human reviewers access data from India and Vietnam/Bulgaria Use & Processing

Teleperformance Global Services Private Limited Data is stored in Customer’s choice of AWS servers (see below) but accessed from India Human review. [Optional]

• Document Check human reviewers access data from India and Vietnam/Bulgaria Use & Processing

Concentrix CX UK Limited Data is stored in Customer’s choice of AWS servers (see below) but accessed from India, Vietnam, and/or Bulgaria Human review. [Optional]

• Document Check human reviewers access data from India and Vietnam/Bulgaria Use & Processing

WNS Global Services (UK) Limited Data is stored in Customer’s choice of AWS servers (see below) but accessed from India Human review. [Optional]

• Document Check human reviewers access data from India and Vietnam/Bulgaria Use & Processing

Amazon Location ServiceAmazon Data is stored in Customer’s choice of AWS servers Address verification

• Amazon Location Service verifies addresses in the Document Check group Use & Processing

Facial Similarity Check Concentrix CX UK Limited Data is stored in Customer’s choice of AWS servers (see below) but accessed from India, Vietnam, and/or Bulgaria Human review. [Optional]

• Facial Similarity Check human reviewers access data from India and Vietnam/Bulgaria Use & Processing

Mas Callnet India Pvt. Ltd. Data is stored in Customer’s choice of AWS servers (see below) but accessed from India Human review. [Optional]

• Facial Similarity Check human reviewers access data from India and Vietnam/Bulgaria Use & Processing

WNS Global Services (UK) Limited Data is stored in Customer’s choice of AWS servers (see below) but accessed from India Human review. [Optional]

• Facial Similarity Check human reviewers access data from India and Vietnam/Bulgaria Use & Processing

Microsoft Ireland Operations LimitedMicrosoft West Europe, East US, and Canada-Central Microsoft regions are used depending on which AWS servers are used for data storage (see below) Converts speech to text. [Optional and only relevant to Facial Similarity Check - Video]

• Microsoft converts speech to text for optional Facial Similarity Check - Video Use & Processing

Identity Record Check Aristotle International, Inc. UK/US Database search

• Identity Record Check uses database-search and address-validation providers Use & Processing

Equifax Limited UK Database search

• Identity Record Check uses database-search and address-validation providers Use & Processing

Experian Limited UK Database search

• Identity Record Check uses database-search and address-validation providers Use & Processing

London Stock Exchange Group (LSEG) EU/UK/US/LATAM/India Database search

• Identity Record Check uses database-search and address-validation providers Use & Processing

Melissa Data Limited Canada/EU/UK/US Address validation service

• Identity Record Check uses database-search and address-validation providers Use & Processing

Mastercard Identity Mastercard US/UK/EU Identity validation recommendation

• Mastercard Identity provides an identity validation recommendation Use & Processing

Watchlist Check – Standard / AML Comply Advantage EU/UK Sanctions check

• Watchlist Standard and AML checks use Comply Advantage and Moody's Use & Processing

Moody’s Corporation UK Sanctions check

• Watchlist Standard and AML checks use Comply Advantage and Moody's Use & Processing

Watchlist Check – Watchlist Standard Ongoing, Watchlist AML Ongoing (available in Beta only) Comply Advantage EU/UK Sanctions check

• Ongoing watchlist checks are beta-only and use Comply Advantage Use & Processing

Street Level Verification Check Stannp Ltd EU Address confirmation

• Street Level Verification Check uses Stannp for address confirmation Use & Processing

UK Address Picker Equifax Limited UK Address lookup

• UK Address Picker uses Equifax for address lookup Use & Processing

Proof of Address Check Concentrix CX UK Limited Data is stored in Customer’s choice of AWS servers (see below) but accessed from India, Vietnam, and/or Bulgaria Human review

• Proof of Address Check uses human review and Melissa address validation Use & Processing

Mas Callnet India Pvt., Ltd. Data is stored in Customer’s choice of AWS servers (see below) but accessed from India Human review

• Proof of Address Check uses human review and Melissa address validation Use & Processing

Melissa Data Ltd. Canada/EU/UK/US Address autocompletion and validation service

• Proof of Address Check uses human review and Melissa address validation Use & Processing

AAMVA Check Trusona Inc. US Database search

• AAMVA Check uses Trusona for database search Use & Processing

India Tax ID Digiotech Solutions Private Limited India Database search

• India Tax ID check uses Digiotech Solutions Use & Processing

Query Country Databases – RENAPO / SAT London Stock Exchange Group (LSEG) EU/UK/US/LATAM/India Database search

• RENAPO/SAT database queries use LSEG Use & Processing

Query INE Database FIMPE LATAM Secure transmission and authoritative matching

• INE database queries use FIMPE for secure matching Use & Processing

Device Intelligence - Standard Amazon Web Services (AWS) Data is stored in Customer’s choice of AWS servers (see below) IP address lookup

• Device Intelligence - Standard uses AWS and Fingerprint Use & Processing

Fingerprint EU Device intelligence signals

• Device Intelligence - Standard uses AWS and Fingerprint Use & Processing

ETSI Certified IDV Package Namirial SpA EU Provision of sealed evidence file

• ETSI Certified IDV Package uses Namirial for a sealed evidence file Use & Processing

Qualified Electronic Signature Package Namirial SpA EU Issuance of qualified electronic certificate Provision of sealed evidence file

• Qualified Electronic Signature Package uses Namirial Use & Processing

One-Time Password Twilio Inc. US Phone number confirmation.

• One-Time Password uses Twilio for phone number confirmation Use & Processing

Software Development Kit (SDK) Twilio Inc. US SMS authenticator. [Optional]

• SDK uses Twilio as an optional SMS authenticator Use & Processing

Applicant Form Twilio Inc. US Email reminders

• Applicant Form uses Twilio for email reminders Use & Processing

All Entrust Identity Verification Services Amazon Web Services (AWS) Customer chooses whether their data is stored in AWS’ EU, Canada or US instance Data hosting

• All Entrust Identity Verification Services use AWS hosting with an EU, Canada or US choice Sharing & Disclosure

Amazon Web Services (AWS) Canada/EU/US Data processing and automation services

• All Entrust Identity Verification Services use AWS hosting with an EU, Canada or US choice Sharing & Disclosure

Datadog Inc US Real-time application performance monitoring

• Datadog monitors applications for All Entrust Identity Verification Services Use & Processing

Concentrix CX UK Limited Data is stored in Customer’s choice of AWS servers (see above) but accessed from India, Vietnam, and/or Bulgaria Customer support and quality assurance

• All Entrust Identity Verification Services use support providers in India and Vietnam/Bulgaria Use & Processing

WNS Global Services (UK) Limited Data is stored in Customer’s choice of AWS servers (see above) but accessed from India Customer support and quality assurance

• All Entrust Identity Verification Services use support providers in India and Vietnam/Bulgaria Use & Processing

Mas Callnet India Pvt. Ltd. Data is stored in Customer’s choice of AWS servers (see above) but accessed from India Customer support and quality assurance

• All Entrust Identity Verification Services use support providers in India and Vietnam/Bulgaria Use & Processing

Entrust Digital Security, Identity, and Platform Services

• The page also lists sub-processors for other Entrust product families Sharing & Disclosure

PKI Hosted Services

• PKI Hosted Services use AWS, Telesign, Twilio and Microsoft Azure Sharing & Disclosure

Verified PKIaaS Amazon Web Services (AWS) US/LATAM/EU Data hosting

• PKI Hosted Services use AWS, Telesign, Twilio and Microsoft Azure Sharing & Disclosure

Telesign US/EU SMS authenticator

• PKI Hosted Services use AWS, Telesign, Twilio and Microsoft Azure Sharing & Disclosure

Twilio, Inc. US SMS authenticator

• PKI Hosted Services use AWS, Telesign, Twilio and Microsoft Azure Sharing & Disclosure

Managed MS CA Telesign US/EU Passcode provider

• PKI Hosted Services use AWS, Telesign, Twilio and Microsoft Azure Sharing & Disclosure

Microsoft Azure US Data hosting

• PKI Hosted Services use AWS, Telesign, Twilio and Microsoft Azure Sharing & Disclosure

PKI as a Service (PKIaaS) Amazon Web Services (AWS) US Data hosting

• PKI Hosted Services use AWS, Telesign, Twilio and Microsoft Azure Sharing & Disclosure

Telesign US/EU SMS authenticator

• PKI Hosted Services use AWS, Telesign, Twilio and Microsoft Azure Sharing & Disclosure

Twilio, Inc. US SMS authenticator

• PKI Hosted Services use AWS, Telesign, Twilio and Microsoft Azure Sharing & Disclosure

Identity and Access Management

• Identity as a Service and Identity Enterprise use AWS, Telesign and Twilio Sharing & Disclosure

Identity as a Service Amazon Web Services (AWS) US/LATAM/EU Data hosting

• Identity as a Service and Identity Enterprise use AWS, Telesign and Twilio Sharing & Disclosure

Telesign US/EU SMS authenticator

• Identity as a Service and Identity Enterprise use AWS, Telesign and Twilio Sharing & Disclosure

Twilio Inc. US SMS authenticator

• Identity as a Service and Identity Enterprise use AWS, Telesign and Twilio Sharing & Disclosure

Identity Enterprise Telesign US/EU Passcode provider

• Identity as a Service and Identity Enterprise use AWS, Telesign and Twilio Sharing & Disclosure

Identity Essentials BudgetSMS EU Passcode provider

• Identity Essentials uses eight passcode providers and Azure hosting Sharing & Disclosure

Link Mobility EU Passcode provider

• Identity Essentials uses eight passcode providers and Azure hosting Sharing & Disclosure

Bird EU Passcode provider

• Identity Essentials uses eight passcode providers and Azure hosting Sharing & Disclosure

Microsoft Azure US/EU Data hosting

• Identity Essentials uses eight passcode providers and Azure hosting Sharing & Disclosure

Spirius EU Passcode provider

• Identity Essentials uses eight passcode providers and Azure hosting Sharing & Disclosure

Swissphone EU Passcode provider

• Identity Essentials uses eight passcode providers and Azure hosting Sharing & Disclosure

Twilio Inc. US Passcode provider

• Identity Essentials uses eight passcode providers and Azure hosting Sharing & Disclosure

Vonage (Nexmo) US Passcode provider

• Identity Essentials uses eight passcode providers and Azure hosting Sharing & Disclosure

Telesign US/EU Passcode provider

• Identity Essentials uses eight passcode providers and Azure hosting Sharing & Disclosure

Identity Verification

• Identity Verification (IDVaaS) uses AWS, Inverid and iProov Sharing & Disclosure

Identity Verification as a Service (IDVaaS) Amazon Web Services (AWS) Canada/UK Data hosting

• Identity Verification (IDVaaS) uses AWS, Inverid and iProov Sharing & Disclosure

Inverid B.V. Canada/UK Document authenticity verification

• Identity Verification (IDVaaS) uses AWS, Inverid and iProov Sharing & Disclosure

iProov EU/UK Liveness detection

• Identity Verification (IDVaaS) uses AWS, Inverid and iProov Sharing & Disclosure

Instant Issuance

• Instant Issuance uses AWS and Google for data hosting Sharing & Disclosure

Instant ID Issuance as a Service (IIDaaS) Amazon Web Services (AWS) US/EU Data hosting

• Instant Issuance uses AWS and Google for data hosting Sharing & Disclosure

GoogleGoogle US Data hosting

• Instant Issuance uses AWS and Google for data hosting Sharing & Disclosure

Digital Card Solution

• Digital Card Solution products use AWS and Claranet for hosting administration Sharing & Disclosure

The One Digital Card Amazon Web Services (AWS) US/EU Data hosting administration

• Digital Card Solution products use AWS and Claranet for hosting administration Sharing & Disclosure

Claranet EU Data hosting administration

• Digital Card Solution products use AWS and Claranet for hosting administration Sharing & Disclosure

NFC Issuer Wallet Amazon Web Services (AWS) US/EU Data hosting administration

• Digital Card Solution products use AWS and Claranet for hosting administration Sharing & Disclosure

Claranet EU Data hosting administration

• Digital Card Solution products use AWS and Claranet for hosting administration Sharing & Disclosure

Issuer TSP Hub Amazon Web Services (AWS) US/EU Data hosting administration

• Digital Card Solution products use AWS and Claranet for hosting administration Sharing & Disclosure

Claranet EU Data hosting administration

• Digital Card Solution products use AWS and Claranet for hosting administration Sharing & Disclosure

Secure Interface Amazon Web Services (AWS) US/EU Data hosting administration

• Digital Card Solution products use AWS and Claranet for hosting administration Sharing & Disclosure

Claranet EU Data hosting administration

• Digital Card Solution products use AWS and Claranet for hosting administration Sharing & Disclosure

SCA Amazon Web Services (AWS) US/EU Data hosting administration

• Digital Card Solution products use AWS and Claranet for hosting administration Sharing & Disclosure

Claranet EU Data hosting administration

• Digital Card Solution products use AWS and Claranet for hosting administration Sharing & Disclosure

Token Manager Amazon Web Services (AWS) US/EU Data hosting administration

• Digital Card Solution products use AWS and Claranet for hosting administration Sharing & Disclosure

Claranet EU Data hosting administration

• Digital Card Solution products use AWS and Claranet for hosting administration Sharing & Disclosure

X-Pay Push Provisioning Amazon Web Services (AWS) US/EU Data hosting administration

• Digital Card Solution products use AWS and Claranet for hosting administration Sharing & Disclosure

Claranet EU Data hosting administration

• Digital Card Solution products use AWS and Claranet for hosting administration Sharing & Disclosure

Signhost

• Signhost standard signing uses CloudVPS, OptimaData and Bird; login uses Anoigo and SURF Sharing & Disclosure

Standard Signing CloudVPS B.V. EU Object storage and hosting

• Signhost standard signing uses CloudVPS, OptimaData and Bird; login uses Anoigo and SURF Sharing & Disclosure

OptimaData B.V. EU Database maintenance

• Signhost standard signing uses CloudVPS, OptimaData and Bird; login uses Anoigo and SURF Sharing & Disclosure

Bird EU Email services

• Signhost standard signing uses CloudVPS, OptimaData and Bird; login uses Anoigo and SURF Sharing & Disclosure

SMS Bird EU SMS verification

• Signhost standard signing uses CloudVPS, OptimaData and Bird; login uses Anoigo and SURF Sharing & Disclosure

DigiD Anoigo Services Limited EU DigiD verification

• Signhost standard signing uses CloudVPS, OptimaData and Bird; login uses Anoigo and SURF Sharing & Disclosure

SURFconext SURF B.V. EU Verification/login method

• Signhost standard signing uses CloudVPS, OptimaData and Bird; login uses Anoigo and SURF Sharing & Disclosure

Qualified Electronic Signatures (QES)/Qseal ZealiD AB EU Qualified electronic signatures

• QES/Qseal uses ZealiD for qualified electronic signatures Use & Processing

Namirial SpA EU

• Namirial is also listed for qualified signatures and seal certificates Use & Processing

Issues qualified electronic signature

• Namirial is also listed for qualified signatures and seal certificates Use & Processing

Issues qualified seal certificate/seals document

• Namirial is also listed for qualified signatures and seal certificates Use & Processing

NFC Inverid B.V. EU/UK Identification services

• NFC uses Inverid for identification services Use & Processing

Passport/Selfie Check Mitek Systems B.V. EU/US Identification services

• Passport/Selfie Check uses Mitek for identification services Use & Processing

All Signhost Products Amazon Web Services (AWS) EU Data hosting administration

• All Signhost Products use AWS in the EU for hosting administration Sharing & Disclosure

GlobalOrange B.V. EU Development and maintenance of mobile application

• Signhost uses GlobalOrange for its mobile application and My Cubes for forms Sharing & Disclosure

My Cubes B.V. EU Forms functionality

• Signhost uses GlobalOrange for its mobile application and My Cubes for forms Sharing & Disclosure

KeyControl as a Service

• KeyControl as a Service uses AWS in the EU and US for data hosting Sharing & Disclosure

KeyControl as a Service Amazon Web Services (AWS) EU/US Data Hosting

• KeyControl as a Service uses AWS in the EU and US for data hosting Sharing & Disclosure

All Entrust Products and Services

• All Entrust Products and Services use Wipro for support and quality assurance Sharing & Disclosure

All Entrust Products and Services Wipro Ltd. Data is stored on AWS in regions determined by the service configuration (including customer-selected or Entrust-selected locations) and may be accessed by authorized personnel located in India. Customer support and quality assurance

• All Entrust Products and Services use Wipro for support and quality assurance Sharing & Disclosure

Last updated: August 13, 2026

• The sub-processor list is dated August 13, 2026 Legal Rights & Agreement Rules