Alexa Terms of Use

Charges & Financial Obligations · Context

Return, refund and cancellation rules for Alexa purchases sit in a separate FAQ

For more information on Amazon-Processed Purchases, including applicable terms, return and refund policies, and how to cancel subscriptions, the terms point you to the Alexa and Alexa Device FAQs. That page was not supplied, so its return and refund rules are not part of this analysis.

Supporting quotations

including applicable terms, return and refund policies, and how to cancel subscriptions.

Qualifications & exceptions

• The FAQ is described as including applicable terms, not only general help.

Not stated here

• The Alexa and Alexa Device FAQs were not supplied; their return, refund and cancellation terms are unknown here.

Charges & Financial Obligations · Permission or license

Alexa calling is free for now, but fees or limits may be added and carrier data charges apply

AMCS does not currently charge fees for Alexa Communication, but reserves the right to limit use of certain services or features, including by adding subscription or other fees. You and/or the people you call or message may have to pay carrier fees for data usage, and AMCS has no responsibility for those fees.

Supporting quotations

AMCS does not currently charge fees for Alexa Communication, but reserves the right to place limitations on use of certain services or features, including subscription or other fees.

You and/or the recipient of your calls or messages may be required to pay carrier fees for data usage. AMCS has no responsibility for such fees.

Qualifications & exceptions

• "Currently" free; future fees or limitations are reserved.

Not stated here

• No notice period for introducing fees is stated in this schedule.

Charges & Financial Obligations · Context

The Subscription Schedule covers any subscription or free trial started through Alexa

The Alexa Subscription Schedule is part of the Alexa Terms of Use. You agree to it when you buy or start a free trial of a subscription for a Premium Feature, or otherwise make an Amazon-Processed Purchase of, or start a free trial of, a subscription through Alexa. Each of these is an "Alexa Subscription".

Supporting quotations

This schedule is part of the Alexa Terms of Use and you agree to these terms when you purchase or start a free trial of a subscription for a Premium Feature or you otherwise make an Amazon-Processed Purchase for, or start a free trial of, a subscription through Alexa (each, an “Alexa Subscription”).

Qualifications & exceptions

• Free trials are included, not only paid subscriptions.

Cross-references

• referred to by (model-proposed): Premium Feature purchases from Amazon are final except under the Returns Policy — Subscriptions or free trials for Premium Features bought through Amazon are governed by the Alexa Subscription Schedule.

Charges & Financial Obligations · Restriction or exception

Alexa subscription prices can change each period and fees are non-refundable

Subscription fees for each Alexa Subscription are shown at purchase or when you begin a free trial, and can be viewed in Your Memberships and Subscriptions. Fees may change from time to time, taking effect at the start of the next subscription period. Fees may be subject to tax and are non-refundable except as expressly set out in these terms. You need a current, valid payment method to sign up and pay.

Supporting quotations

The subscription fees for each Alexa Subscription are stated at the point of purchase, or when you begin a free trial, and can be viewed by visiting

Subscription fees may change from time to time, effective as of the beginning of the next subscription period.

Subscription fees may be subject to tax and are non-refundable except as expressly set forth in these terms.

You will need a current, valid payment method to sign up and pay for an Alexa Subscription.

Qualifications & exceptions

• Price changes take effect from the beginning of the next subscription period.
• Non-refundable except as expressly set out in these terms (for example, the prorated refund when Amazon terminates a subscription at its discretion).

Not stated here

• The schedule does not state how or whether you are notified of a price change before it takes effect.

Cross-references

• has exception (model-proposed): If Amazon ends your subscription you get a prorated refund, unless it cites misconduct — Subscription fees are non-refundable except as expressly set out in these terms; the prorated refund on Amazon's discretionary termination is one such express exception.

Charges & Financial Obligations · Procedure

Alexa subscriptions auto-renew and can be charged to any payment method on file

Unless you tell Amazon before a charge that you want to cancel or not auto-renew, an Alexa Subscription continues automatically. You authorize Amazon to collect the then-applicable fee and taxes using any payment method it has on record for you, without notice unless applicable law requires it. If you signed up through a third party and are not billed directly by Amazon, the third party's billing terms apply instead.

Supporting quotations

Unless you notify us before a charge that you want to cancel or do not want to auto-renew an Alexa Subscription, that Alexa Subscription will automatically continue and you authorize us (without notice to you, unless required by applicable law) to collect the then-applicable fee and any applicable taxes, using any payment method we have on record for you.

If you signed up for your Alexa Subscription through a third party and are not billed directly by us, then the billing terms provided by the third party will apply to your Alexa Subscription.

Qualifications & exceptions

• Charges can go to any payment method on record, not only the one used to sign up.
• No advance notice of renewal charges unless required by applicable law.
• Third-party billing terms apply if you signed up through a third party and are not billed directly by Amazon.

Not stated here

• The third party's billing terms were not supplied.

Cross-references

• has exception (model-proposed): Subscriptions started through a third party follow that party's billing, cancellation and refund rules — When you signed up through a third party and are not billed directly by Amazon, the third party's billing terms apply instead of Amazon's renewal billing.

Charges & Financial Obligations · Procedure

If every payment method is declined, the subscription is canceled unless you add a new one

If all payment methods Amazon has on record for you are declined for the subscription fee, your Alexa Subscription will be canceled unless you provide a new payment method. If you do provide one and are charged successfully before cancellation, your new subscription period runs from the original renewal date, not from the date of the successful charge.

Supporting quotations

If all payment methods we have on record for you are declined for the payment of the applicable subscription fees, your Alexa Subscription will be canceled unless you provide us with a new payment method.

If you provide us with a new payment method and are successfully charged before your Alexa Subscription is canceled, your new subscription period will be based on the original renewal date and not the date of the successful charge.

Qualifications & exceptions

• A late successful charge does not extend the period; it keeps the original renewal date.

Not stated here

• How long you have to supply a new payment method before cancellation is not stated.

Charges & Financial Obligations · Procedure

Subscriptions started through a third party follow that party's billing, cancellation and refund rules

If you signed up for an Alexa Subscription through a third party and Amazon does not bill you directly, the third party's billing terms apply to it. To cancel such a subscription or get any refund, you may need to contact the third party, under its own policies.

Supporting quotations

If you signed up for your Alexa Subscription through a third party and are not billed directly by us, then the billing terms provided by the third party will apply to your Alexa Subscription.

If you signed up for an Alexa Subscription through a third party, you may need to contact the third party to cancel your Alexa Subscription or receive any refund under its applicable policies.

Qualifications & exceptions

• Billing terms switch to the third party's only if you are not billed directly by Amazon.

Not stated here

• The third party's billing, cancellation and refund policies were not supplied.

Cross-references

• exception to (model-proposed): Alexa subscriptions auto-renew and can be charged to any payment method on file — When you signed up through a third party and are not billed directly by Amazon, the third party's billing terms apply instead of Amazon's renewal billing.

Charges & Financial Obligations · Procedure

Free trials turn into paid subscriptions unless you cancel during the trial

Amazon may offer free trials of certain Alexa Subscriptions to eligible customers, and may consider your subscription history when deciding whether you are eligible. At the end of the free trial, your subscription automatically converts to the applicable paid plan. To avoid being converted to a paid recurring subscription, you must cancel or turn off auto-renewal during the free trial period.

Supporting quotations

We may offer a free trial to certain Alexa Subscriptions to eligible customers from time to time. We may consider your subscription history when determining whether you’re eligible for a free trial for an Alexa Subscription.

At the end of your free trial period, your subscription will be automatically converted to the applicable paid subscription plan.

If you don’t want to convert to a paid recurring subscription, you must cancel or turn off auto-renewal for that Alexa Subscription during the free trial period.

Qualifications & exceptions

• Cancellation must happen during the trial period to avoid conversion.
• Eligibility may depend on your subscription history.

Charges & Financial Obligations · User right or choice

You can cancel an Alexa subscription anytime, but it runs to period end with no refund

You may cancel an Alexa Subscription at any time by calling Amazon Customer Service, or manage or cancel it in Your Memberships and Subscriptions. Each Alexa Subscription must be managed or canceled individually. Unless Amazon indicates otherwise, cancellation takes effect at the end of your current subscription period, and you will not receive a refund of fees already paid.

Supporting quotations

You may cancel an Alexa Subscription by calling Amazon Customer Service at any time.

You must individually manage or cancel each Alexa Subscription.

Unless we indicate otherwise, any cancellation will be effective as of the end of your then current subscription period and you will not receive a refund of any fees already paid.

Qualifications & exceptions

• Unless Amazon indicates otherwise, cancellation is effective at the end of the current period.
• Each subscription must be canceled individually.

Charges & Financial Obligations · Company commitment

If Amazon ends your subscription you get a prorated refund, unless it cites misconduct

Amazon, and for an Alexa Subscription to a Third-Party Service also that service's operator, may terminate any Alexa Subscription at its discretion without notice. If Amazon does so, it will give you a prorated refund based on the number of days remaining in your subscription. However, there is no refund for a termination related to conduct that Amazon determines, in its discretion, violates the Agreement or any applicable law, involves fraud or misuse of the subscription, or is harmful to Amazon's interests or another user. This prorated refund is one of the express exceptions to the general rule that subscription fees are non-refundable. Amazon not enforcing strict compliance does not waive its rights.

Supporting quotations

We (and, for any Alexa Subscription to a Third-Party Service, the operator of that service) may terminate any Alexa Subscriptions at our discretion without notice.

If we do so, we will give you a prorated refund based on the number days remaining in your subscription.

However, we will not give any refund for termination related to conduct that we determine, in our discretion, violates this Agreement or any applicable law, involves fraud or misuse of the subscription, or is harmful to our interests or another user.

Our failure to insist upon or enforce your strict compliance with this Agreement will not constitute a waiver of any of our rights.

Subscription fees may be subject to tax and are non-refundable except as expressly set forth in these terms.

Qualifications & exceptions

• The misconduct exception turns on Amazon's own determination, in its discretion, and includes conduct harmful to Amazon's interests.
• The refund promise is stated for termination by "we"; a refund when a third-party operator terminates is not expressly stated.

Not stated here

• Whether a prorated refund is owed when the operator of a Third-Party Service, rather than Amazon, terminates the subscription is not stated.

Cross-references

• exception to (model-proposed): Alexa subscription prices can change each period and fees are non-refundable — Subscription fees are non-refundable except as expressly set out in these terms; the prorated refund on Amazon's discretionary termination is one such express exception.
• contrast (model-proposed): Amazon can cut off your Alexa access without notice, and breach can mean no refund — The general termination term lets Amazon revoke Alexa access without refunding fees, while the Subscription Schedule promises a prorated refund when Amazon terminates an Alexa Subscription at its discretion, except for misconduct it determines. They pull in different directions on refunds; for Alexa Subscriptions the schedule's specific refund rule is the more detailed statement. Not a legal finding.

Charges & Financial Obligations · Restriction or exception

Premium Feature purchases from Amazon are final except under the Returns Policy

Some optional Alexa features (such as Emergency Assist) and some premium features inside Third-Party Services (such as extra trivia levels) require a subscription or a fee; each is a "Premium Feature". If you buy a subscription, or start a free trial of one, through Amazon for a Premium Feature, the Alexa Subscription Schedule applies to it. All purchases of Premium Features from Amazon are final, except as expressly stated in Amazon's Returns Policy.

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Certain optional Alexa features (such as Emergency Assist), and certain premium features available in some Third-Party Services (such as extra levels in a trivia skill), require a subscription or the payment of a fee (each, a “Premium Feature”).

If you purchase a subscription, or start a free trial for a subscription, through Amazon for a Premium Feature, the terms in the Alexa Subscription Schedule apply to that subscription.

All purchases of Premium Features from Amazon are final, except as expressly stated in our Returns Policy.

Qualifications & exceptions

• Final-sale rule applies to Premium Feature purchases from Amazon, subject to the Returns Policy.
• Subscriptions bought or trialed through Amazon follow the Alexa Subscription Schedule.

Not stated here

• The Returns Policy is named but not supplied, so which exceptions it allows is unknown.

Cross-references

• refers to (model-proposed): The Subscription Schedule covers any subscription or free trial started through Alexa — Subscriptions or free trials for Premium Features bought through Amazon are governed by the Alexa Subscription Schedule.

Charges & Financial Obligations · Restriction or exception

Third-party premium features are the operator's responsibility, even if discontinued

Premium Features offered inside Third-Party Services are provided by the operators of those services. Amazon states it has no responsibility or liability for them, including if the third party discontinues them or they otherwise stop being available through Alexa.

Supporting quotations

Premium Features available in Third-Party Services are provided by the operators of those services and Amazon has no responsibility or liability for those Premium Features, including if they are discontinued by the third party or otherwise no longer available through Alexa.

Qualifications & exceptions

• Discontinuation by the third party is expressly included in Amazon's disclaimer.

Not stated here

• Any refund for a discontinued third-party Premium Feature depends on the operator's terms, which were not supplied; subscription terminations by an operator are addressed separately in the Subscription Schedule.

Charges & Financial Obligations · Company practice

Voice purchasing is on by default using your saved Amazon payment and address

By default, Alexa lets you buy physical and digital products and services, including subscriptions and Premium Features, from Amazon and other sellers by voice and other options, charging your default Amazon payment method and shipping to your default address. These are "Amazon-Processed Purchases" and are governed by the Amazon.com Conditions of Use, the Amazon.com Privacy Notice and any additional terms for the specific product or service. For voice purchases you can require a speakable confirmation code, or turn off voice purchasing entirely in the voice purchasing settings. Those settings may not apply to purchases that are not Amazon-Processed Purchases, such as when you give a card directly to a skill provider.

Supporting quotations

By default, Alexa enables purchasing, through voice and other options, of physical and digital products and services, including subscriptions and Premium Features, from Amazon and other sellers using your default Amazon payment and shipping settings (each, an “Amazon-Processed Purchase”).

For purchases by voice, you can require a speakable confirmation code and turn off all voice purchasing through the voice purchasing settings.

Amazon-Processed Purchases are subject to the Amazon.com Conditions of Use, Amazon.com Privacy Notice, and any additional terms that apply to the specific product or service you purchase.

Your voice purchasing settings may not apply to purchases through Alexa that are not Amazon-Processed Purchases

Qualifications & exceptions

• Enabled by default; a confirmation code is optional, not required by default.
• Voice purchasing settings may not cover purchases that are not Amazon-Processed Purchases.

Not stated here

• The Conditions of Use, Privacy Notice and product-specific terms that govern these purchases were not supplied.

Cross-references

• has exception (model-proposed): Amazon is not a party to purchases you pay a skill provider for directly — Voice purchasing settings, including the confirmation code and turning voice purchasing off, may not apply to purchases that are not Amazon-Processed Purchases.

Charges & Financial Obligations · Restriction or exception

Amazon is not a party to purchases you pay a skill provider for directly

For purchases through Alexa that are not Amazon-Processed Purchases, for example when you give your credit card directly to the provider of a Third-Party Service, your voice purchasing settings may not apply, Amazon is not a party to the purchase, and Amazon has no responsibility for it.

Supporting quotations

Your voice purchasing settings may not apply to purchases through Alexa that are not Amazon-Processed Purchases (such as when you provide a credit card directly to the provider of a Third-Party Service), and we are not a party to, and have no responsibility for, those purchases.

Qualifications & exceptions

• Your voice purchasing protections (confirmation code, turning off purchasing) may not apply to these purchases.

Cross-references

• exception to (model-proposed): Voice purchasing is on by default using your saved Amazon payment and address — Voice purchasing settings, including the confirmation code and turning voice purchasing off, may not apply to purchases that are not Amazon-Processed Purchases.