Optima® Credit Card Agreement

American Express · Official agreement

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2 of 89 cards in Data Access & Collection

Data Access & Collection · Company practice

The issuer may monitor and record calls between you and it

The issuer may monitor and record any calls between you and the issuer.

Details
What it does
Monitor and record calls

Supporting quotations

We may monitor and record any calls between you and us.

Not stated here

  • The agreement does not say how long recordings are kept or how they are used.

Data Access & Collection · Company practice

Charge data from federal agencies that accept the Card is collected, used routinely and may be aggregated for marketing

Some federal agencies may accept the Card under authority of statute. When you make charges at these agencies, the issuer collects certain charge information. That information may be put to routine uses such as processing, billing and collections. It may also be aggregated for reporting, analysis and marketing use. Other routine uses by agencies may be published in the Federal Register.

Details
Who
The issuer
What it covers
Certain charge information from charges at federal agencies
Why
Processing, billing and collections; aggregated reporting, analysis and marketing

Supporting quotations

Privacy Act of 1974: Some federal agencies may accept the Card under authority of statute. When you make charges at these agencies, we collect certain charge information. That information may be put to routine uses such as processing, billing and collections. It may also be aggregated for reporting, analysis and marketing use. Other routine uses by agencies may be published in the Federal Register.

Qualifications & exceptions

  • The paragraph is headed 'Privacy Act of 1974' and covers charges made at federal agencies.

Not stated here

  • Which charge information is collected is described only as 'certain charge information'; the Federal Register notices on other routine uses are not supplied here.
Also annotated in the same passage (1)