Use & Processing · Permission or license
The Card Member authorizes contact by any phone or email, including texts, push notifications and automated dialers
If American Express needs to contact the Card Member to service the account or to collect amounts owed, the Card Member authorizes American Express, its affiliates, agents and contractors (such as debt collection agencies and service providers) to contact the Card Member at any phone number or email address the Card Member provides, from which the Card Member contacts American Express, or at which American Express believes it can reach the Card Member. American Express may contact the Card Member in any way, such as calling, texting, emailing, sending mobile application push notifications or any other method permitted by law, may use an automated dialer or prerecorded messages, and may contact the Card Member on a mobile, wireless or similar device, even if the Card Member is charged for it.
Details
- Who
- American Express National Bank (issuer) and its affiliates, agents and contractors
- What it does
- contact the Card Member by calls, texts, emails, push notifications, automated dialer or prerecorded messages
- Why
- to service the account or to collect amounts owed
- Condition
- even if the Card Member is charged for contact on a mobile, wireless or similar device
Supporting quotations
Servicing and Collections: If we need to contact you to service your account or to collect amounts you owe, you authorize us (and our affiliates, agents and contractors, such as debt collection agencies and service providers) to contact you at any phone number or email address you provide, from which you contact us, or at which we believe we can reach you.
We may contact you in any way, such as calling, texting, emailing, sending mobile application push notifications or using any other method of communication permitted by law. We may contact you using an automated dialer or prerecorded messages. We may contact you on a mobile, wireless or similar device, even if you are charged for it.
Qualifications & exceptions
- The authorization applies when American Express needs to contact the Card Member to service the account or collect amounts owed.
- Numbers and addresses can come from several sources, including ones American Express "believes" can reach the Card Member.
- Contact methods are limited by "permitted by law".
Not stated here
- The text does not describe a way to withdraw this authorization or limit contact times.