American Express Prepaid Cards

American Express · Official agreement

Read the agreement

3 of 29 cards in Account & Service Control

Account & Service Control · Procedure

Where to call or visit about your product

The "Questions?" box lists a website and phone number for each of four prepaid products: Serve, Bluebird, Prepaid REDcard and Gift Card. These are the contacts the notice sends you to for limiting sharing and direct marketing choices.

Details
What it covers
Serve, Bluebird, Prepaid REDcard, Gift Card contacts

Supporting quotations

Call or visit us online: Serve serve.com/serve-amex-landing-page 1-800-954-0559 Bluebird bluebird.com/prepaidaccount 1-877-486-5990 Prepaid REDcard amex.serve.com/prepaidredcard 1-855-306-7395 Gift Card amexgiftcard.com 1-877-297-4438

Qualifications & exceptions

  • Each product has its own website and phone number.

Not stated here

  • The notice does not say which numbers handle which kind of request beyond the product listed.

Cross-references

  • contrast (model-proposed): Texas complaint contacts — The Texas block gives 1-877-297-4438 for Bluebird, Target Prepaid REDcard and Gift Card complaints, while the Questions box lists different numbers for Bluebird and Prepaid REDcard. The notice does not explain the difference; the two lists serve different purposes (complaints versus privacy choices).

Account & Service Control · User right or choice

Joint accounts

If you limit sharing for an account you hold jointly with someone else, the notice says your choices apply to everyone on your account.

Details
Who
joint account holders
Condition
you limit sharing for a jointly held account

Supporting quotations

Your choices will apply to everyone on your account.

Qualifications & exceptions

  • The choice applies to everyone on the account, not only the person who made it.

Account & Service Control · User right or choice

AMEX Assurance Company customers: access and correction

For AMEX Assurance Company customers, the notice says you may have the right to access and correct recorded personal information. AMEX Assurance Company is named as one of the affiliates providing the notice and as a provider of American Express Card-related insurance services.

Details
Who
AMEX Assurance Company customers
What it does
access and correct recorded personal information

Supporting quotations

AMEX Assurance Company customers: You may have the right to access and correct recorded personal information.
AMEX Assurance Company, a provider of American Express Card-related insurance services.
AMEX Assurance Company

Qualifications & exceptions

  • The wording is "may have", and it applies to AMEX Assurance Company customers.

Not stated here

  • The notice does not say how to exercise this right or which prepaid-card customers, if any, are AMEX Assurance Company customers.
Also annotated in the same passage (8)