This is a privacy notice labeled Rev. 12/2024 from American Express, titled as a question about what American Express does with your personal information. It says financial companies choose how they share personal information, that federal law lets consumers limit some but not all sharing, and that federal law requires American Express to tell you how it collects, shares and protects your personal information.
Details
Who
American Express
What it covers
personal information
When
Rev. 12/2024
Supporting quotations
Rev. 12/2024 WHAT DOES AMERICAN EXPRESS DO WITH YOUR PERSONAL INFORMATION?
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information.
Qualifications & exceptions
The right to limit is described as covering "some but not all sharing"; the table below shows which.
Not stated here
The notice shows a revision label (Rev. 12/2024) but no separate effective date.
The notice does not name the federal law it refers to.
Legal Rights & Agreement Rules · Context
Who is providing this notice
The notice says it is provided by American Express Travel Related Services Company, Inc. and other American Express affiliates that provide financial products or services, including American Express National Bank, American Express Prepaid Card Management Corporation, and AMEX Assurance Company.
Details
Who
American Express Travel Related Services Company, Inc. and other American Express affiliates
Supporting quotations
American Express Travel Related Services Company, Inc. and other American Express affiliates that provide financial products or services, including American Express National Bank, American Express Prepaid Card Management Corporation, and AMEX Assurance Company.
Qualifications & exceptions
"Including" means the named companies are examples of the affiliates providing the notice.
Not stated here
The notice does not say which company handles which prepaid product.
The notice says American Express Travel Related Services Company, Inc. and American Express Prepaid Card Management Corporation are Texas Department of Banking money services business license holders.
Details
Where
Texas
Who
American Express Travel Related Services Company, Inc. and American Express Prepaid Card Management Corporation
Supporting quotations
Texas: American Express entities American Express Travel Related Services Company, Inc. and American Express Prepaid Card Management Corporation are Texas Department of Banking money services business license holders.
American Express Prepaid Card Management Corporation
Qualifications & exceptions
Names two American Express entities as license holders.
Not stated here
The notice does not say who the Texas statement applies to, for example by residence or billing address.
For complaints, the Texas block gives phone numbers by product: Serve at 1-800-954- 0559; Bluebird, Target Prepaid REDcard or Gift Card at 1-877-297-4438; and American Express Travelers Cheque products or foreign currency purchases at 1-800-221-7282. If a complaint is still unresolved after contacting customer service, it directs you to the Texas Department of Banking at 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov, consumer.complaints@dob.texas.gov.
Details
Where
Texas
What it does
contact customer service, then the Texas Department of Banking if unresolved
Supporting quotations
If you have a complaint regarding Serve, contact the Serve customer service division by calling 1-800-954- 0559.
If you have a complaint regarding Bluebird, Target Prepaid REDcard, or Gift Card, call us at 1-877-297-4438.
If you have a complaint regarding an American Express Travelers Cheque product or purchase of foreign currency, contact the customer service division of American Express by calling 1-800-221-7282.
After contacting our customer service division, if you still have an unresolved complaint, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov, consumer.complaints@dob.texas.gov.
Qualifications & exceptions
Applies under the "Texas:" label; the Texas Department of Banking step comes after contacting customer service.
Not stated here
The Bluebird and Prepaid REDcard numbers in the Texas block (1-877-297-4438) differ from the numbers in the "Questions?" box (1-877-486-5990 and 1-855-306-7395); the notice does not explain why.
The Texas block says "Target Prepaid REDcard" while the "Questions?" box says "Prepaid REDcard"; the notice does not say whether these are the same product.
The notice does not say whether the Texas statement applies by residence, billing address or where the product was bought.
Cross-references
contrast (model-proposed): Where to call or visit about your product — The Texas block gives 1-877-297-4438 for Bluebird, Target Prepaid REDcard and Gift Card complaints, while the Questions box lists different numbers for Bluebird and Prepaid REDcard. The notice does not explain the difference; the two lists serve different purposes (complaints versus privacy choices).