To limit sharing, the notice gives the number 1-800-221-7282 to call and says you can contact American Express at any time to limit its sharing. The table's "Can you limit this sharing?" column marks which sharing can be limited.
Details
Who
You, by contacting American Express
What it does
Call 1-800-221-7282 to limit sharing
When
At any time
Supporting quotations
To limit our sharing | Call 1-800-221-7282
However, you can contact us at any time to limit our sharing.
Qualifications & exceptions
The table answers "No" to "Can you limit this sharing?" for several rows, and the notice says federal law gives the right to limit only three kinds of sharing.
Not stated here
The notice gives only a telephone number and no other way to make the request.
Additional choices to limit direct marketing; choices are per product or service
American Express provides additional privacy choices. To tell it you do not want your personal information used to communicate offers by mail, telephone and/or e-mail, you call 1-800-221-7282. Privacy elections made for one product or service may not automatically apply to other products and services.
Details
Who
You, by calling American Express
What it covers
Use of personal information to communicate offers
Condition
Election for one product or service may not apply to others
Supporting quotations
We provide additional privacy choices to customers.
Privacy elections you make for any one product or service may not automatically be applied to other products and services.
To let us know if you do not want us to use your personal information to communicate with you about offers by mail, telephone, and/or e-mail: Call 1-800-221-7282
Qualifications & exceptions
The choice covers use of personal information to communicate offers by mail, telephone and/or e-mail.
Elections for one product or service may not carry over automatically to others.
Not stated here
The box does not say whether the choice affects sharing for marketing purposes or only communications.
Account & Service Control · Procedure
Questions line and travelers cheque complaint contact
For questions, the notice gives 1-800-221-7282 and americanexpress.com/us/travel/travelers-cheques. For complaints related to an American Express travelers cheque product or the purchase of foreign currency, the Texas paragraph says the customer service division should be contacted at 1-800-221-7282.
Details
What it does
Call 1-800-221-7282 or visit the travelers cheques web page
What it covers
Travelers cheque product or purchase of foreign currency complaints
Supporting quotations
Call 1-800-221-7282 or go to americanexpress.com/us/travel/travelers-cheques
For complaints related to an American Express travelers cheque product or the purchase of foreign currency, the customer service division should be contacted at 1-800-221-7282.
When you limit sharing for an account you hold jointly with someone else, the notice says your choices apply to everyone on your account.
Details
Condition
Account held jointly with someone else
What it does
Your choices apply to everyone on the account
Supporting quotations
What happens when I limit sharing for an account I hold jointly with someone else?
Your choices will apply to everyone on your account.
Not stated here
The notice does not say whether this applies to travelers cheques or only to accounts.
Account & Service Control · User right or choice
AMEX Assurance Company customers may have a right to access and correct personal information
A paragraph addressed to AMEX Assurance Company customers says they may have the right to access and correct recorded personal information. It closes by saying state law may be more protective than federal law. The notice names AMEX Assurance Company among the affiliates providing the notice.
Details
Who
AMEX Assurance Company customers
What it does
May have the right to access and correct recorded personal information
Supporting quotations
AMEX Assurance Company customers: You may have the right to access and correct recorded personal information.
State law may be more protective than federal law.
AMEX Assurance Company
Qualifications & exceptions
The right is stated as "may have", not as a guaranteed right.
Applies to AMEX Assurance Company customers.
Not stated here
The notice does not say who qualifies, how to exercise the right, or whether travelers cheque purchasers are AMEX Assurance Company customers.
Texas complaints go first to customer service, then to the Texas Department of Banking
For complaints about an American Express prepaid account, a customer should call customer service at 1-877-297-4438; for complaints about a travelers cheque product or the purchase of foreign currency, customer service at 1-800-221-7282. If the complaint remains unresolved after that, it should be directed to the Texas Department of Banking, Non-Depository Supervision, 2601 North Lamar Boulevard, Austin, Texas 78705-4294, 1-877-276-5554 (toll free), www.dob.texas.gov, or consumer.complaints@dob.texas.gov.
Details
Where
Texas
What it does
Contact customer service first, then the Texas Department of Banking if unresolved
Supporting quotations
If a customer has a complaint regarding an American Express prepaid account, they should contact the customer service division of American Express by calling 1-877-297-4438.
For complaints related to an American Express travelers cheque product or the purchase of foreign currency, the customer service division should be contacted at 1-800-221-7282.
If, after reaching out to our customer service division, the complaint remains unresolved, it should be directed to: Texas Department of Banking, Non-Depository Supervision, 2601 North Lamar Boulevard, Austin, Texas 78705-4294, 1-877-276-5554 (toll free), www.dob.texas.gov, or consumer.complaints@dob.texas.gov.
Qualifications & exceptions
The Texas Department of Banking step applies only if the complaint remains unresolved after contacting customer service.
Not stated here
The notice does not say whether the complaint path is limited to Texas customers.