Amex Offers Terms and Conditions

Account & Service Control · Restriction or exception

American Express decides who is eligible; an account must not be cancelled, suspended or restricted at fulfillment

Basic and Additional Card Members on an eligible Card account may be eligible for Amex Offers. American Express decides eligibility, for the program and for each offer, in its sole discretion. You count as eligible for a particular offer if you can view it and enroll your Card in it on the Amex Offers page in your online account, the American Express App, or another channel American Express designates. The account must not be cancelled, suspended or restricted at the time of fulfillment, and American Express may, in its sole discretion, limit any Basic or Additional Card Member from enrolling in the program or in a particular offer.

Supporting quotations

Basic Card Members and Additional Card Members on an eligible Card account may be eligible to participate in the Amex Offers Program. Eligibility for the Offers Program generally, and each particular Offer, is determined by American Express in its sole discretion.

A Card Member will be considered eligible for a particular Offer if the Card Member can view and enroll their Card in that Offer on the Amex Offers page in their online account, the American Express® App, or another channel designated by American Express. To be eligible, accounts must not be cancelled, suspended, or restricted at the time of fulfillment. In American Express’s sole discretion, it may limit any Basic or Additional Card Member from enrolling in the Offers Program or any particular Offer.

Qualifications & exceptions

• "May be eligible" is not a guarantee; eligibility for a given offer also depends on the Card product, Card Member and account history.

Not stated here

• The source does not list the criteria American Express uses to decide eligibility or targeting.

Account & Service Control · Company practice

Basic and Additional Cards are tracked separately and rewards go to the Basic Card Member's account

If a Basic and an Additional Card Member are both eligible and each enrolls independently in the same offer, each may qualify for and receive the reward on the Card they enrolled. Qualifying transactions are tracked per enrolled Card and are not added together across Basic and Additional Cards to meet an offer's requirements. Rewards are applied to the Basic Card Member's account.

Supporting quotations

If both a Basic Card Member and an Additional Card Member are eligible and independently enroll in the same Offer, each Card Member may qualify for and receive the Offer reward on their enrolled Card. Transactions that qualify for an Offer redemption are tracked separately for each enrolled Card and will not be aggregated across Basic and Additional Cards to satisfy Offer requirements. Rewards will be applied to Basic Card Member’s account.

Qualifications & exceptions

• Applies where both cardholders independently enroll in the same offer; each enrolled Card is measured on its own spending.

Account & Service Control · Restriction or exception

Corporate, prepaid, reloadable and non-U.S. Cards are not eligible unless American Express designates them

Corporate Cards, prepaid and reloadable products, and Cards issued outside the United States are not eligible for the Amex Offers Program, unless American Express expressly designates them as eligible.

Supporting quotations

Corporate Cards, prepaid and reloadable products, and Cards issued outside the United States are not eligible to participate in the Amex Offers Program, unless expressly designated by American Express.

Qualifications & exceptions

• Exception: "unless expressly designated by American Express".

Not stated here

• The source does not say which excluded products, if any, have been designated eligible.

Account & Service Control · Company practice

American Express can restrict eligibility or remove Offers at any time, for any reason, without notice

Eligibility for specific offers can vary by Card product, Card Member or account history. American Express may, in its sole discretion, revoke or restrict eligibility, suspend or cancel participation, or remove Offers at any time, for individual Card Members or generally. The source lists suspected fraud, abuse, misuse, automated or unauthorized enrollment, or other activity it believes inconsistent with the program's intent as examples ("including"), not limits, and it adds that it may amend, restrict or terminate eligibility or participation at any time for any reason without notice. "Misuse" is defined broadly in Section C and includes gaming and anything that, in American Express's view, is inconsistent with how the program is meant to work.

Supporting quotations

Eligibility for specific Offers may vary by Card product, Card Member, or account history.

American Express may, in its sole discretion, revoke or restrict eligibility, suspend or cancel participation, or remove Offers at any time for individual Card Members or generally, including in cases of suspected fraud, abuse, misuse, automated or unauthorized enrollment, or other activity American Express believes to be inconsistent with the intent of the Program. American Express may amend, restrict, or terminate eligibility or Program participation at any time for any reason without notice.

For purposes of these Program Terms, "misuse" includes gaming (whether actual or attempted), abuse, and any activity that in the view of American Express, seeks to circumvent or is inconsistent with the intended operation, eligibility requirements, limitations, or purposes of the Amex Offers Program.

Qualifications & exceptions

• The listed circumstances are examples; the final sentence allows termination "for any reason without notice".
• "Misuse" is a defined term in Section C that turns on American Express's own view of intended operation.

Not stated here

• The source gives no appeal or review process for a restriction or removal.

Cross-references

• defined by (model-proposed): "Misuse" includes gaming and anything American Express sees as inconsistent with the program; the list is open-ended — The eligibility revocation paragraph uses the term "misuse"; Section C defines it broadly, including gaming and activity American Express views as inconsistent with the program.

Account & Service Control · Restriction or exception

An Offer is only for the account it was targeted to and cannot be transferred or sold

Each Amex Offer is available only to the eligible Card Member account to which it was targeted. It may not be transferred or sold.

Supporting quotations

Each Amex Offer is available only to the eligible Card Member account to which it was targeted and may not be transferred or sold.

Account & Service Control · Restriction or exception

You must enroll through an American Express channel and may not give your login credentials to third parties

To redeem an Amex Offer you must first enroll in it through an American Express channel, such as the American Express App, the online account portal or another method American Express designates. You may not give your login credentials to any third party for enrolling in or redeeming offers, unless American Express expressly authorizes that use.

Supporting quotations

To redeem an Amex Offer, eligible Card Members must first enroll in the Offer through an American Express channel such as the American Express® App, the online account portal, or other methods designated by American Express.

Card Members may not provide their login credentials to any third party for the purpose of enrolling in and/or redeeming any Offer(s), unless such use is expressly authorized by American Express.

Qualifications & exceptions

• Third-party credential use is allowed only where American Express expressly authorizes it.

Not stated here

• The source does not say who or what is authorized to use a Card Member's credentials.

Account & Service Control · Procedure

Enroll the specific Card you will use; the same Card must make the purchase and offers are not applied automatically

You must enroll in the offer on the specific eligible Card you intend to redeem with, and the same Card must be used for the qualifying purchase. If the offer was not added to the Card before the transaction, you are not eligible to receive it. Offers are not applied automatically, cannot be moved between Cards, and can be added to only one eligible Card. If an offer appears on several of your Cards, you must pick the Card to enroll.

Supporting quotations

A Card Member must first enroll in the Offer on the specific eligible Card intended for redemption, and that same Card must be used to complete the qualifying purchase. If the Offer is not added to the Card before the transaction, the Card Member will not be eligible to receive the Offer. Offers are not automatically applied to any Card Account and are non-transferable between Cards. An Offer may only be added to one eligible Card. If you have multiple Cards and see an Offer available for enrollment on more than one Card, you must enroll in the Offer on the eligible Card you wish to use for the Offer.

Qualifications & exceptions

• Enrollment must happen before the transaction.

Account & Service Control · Restriction or exception

Changing to a Card product not eligible for the Offer ends your eligibility; credits may be reversed

If you upgrade, downgrade or otherwise change the eligible Amex Card to a different Card product that is not eligible for that offer, you stop being eligible to earn the reward on the new Card, even if you had enrolled before. American Express may reverse offer-related rewards already applied to the new Card. Statement credits may also be reversed if offer-related transactions are cancelled, refunded or otherwise found ineligible after a credit is issued.

Supporting quotations

If you upgrade, downgrade, or otherwise change your Amex Card that is eligible for an Offer to a different Amex Card product that is not eligible for that Offer, you will no longer be eligible to earn the Offer reward on your new Card, despite any previous enrollment on the eligible Card. American Express may reverse any Offer-related rewards that are applied to your new Card.

Statement credits may be reversed if any Offer-related transactions are cancelled, refunded, or otherwise deemed ineligible subsequent to a credit being issued.

Qualifications & exceptions

• Applies only where the new Card product is not eligible for that offer.
• Reversal is stated as "may", for transactions later cancelled, refunded or "deemed ineligible".

Not stated here

• The source does not say how a transaction is "deemed ineligible" after a credit is issued.

Account & Service Control · Company practice

Offers are limited, not guaranteed, may differ by person, and can be removed at any time for any reason

Enrollment in offers may be limited and is not guaranteed. Offers last for a limited time, may be dynamic and may differ by Card Member, Card account or other eligibility criteria set by American Express. They are generally available until the enrollment limit is reached or 11:59 p.m. MST on the stated expiration date, but may be removed from your eligible offers for enrollment at any time for any reason. The offers shown on the Amex Offers page or other channels can change at any time and different Card Members may see different offers. Participating merchants and available offers are subject to change without notice.

Supporting quotations

Enrollment in Offers may be limited and not guaranteed. Offers are available for a limited duration, may be dynamic and differ by Card Member, Card account, or any other eligibility criteria determined by American Express. Offers are generally available until (i) the enrollment limit is reached; or (ii) 11:59 p.m. Mountain Standard Time (MST) on the stated expiration date, but may be removed from your eligible Offers for enrollment at any time for any reason.

The Offers displayed on the Amex Offers page or within other channels may change at any time, and different Offers may appear at different times for different Card Members.

Participating merchants and available Offers are subject to change without notice.

Account & Service Control · Company practice

American Express can modify, restrict, suspend or revoke any Offer without notice or liability

American Express reserves the right, in its sole discretion, to modify, restrict, suspend or revoke any offer at any time and without prior notice or liability. It may also cancel any offer in the event of suspected fraud, abuse or technical error.

Supporting quotations

American Express reserves the right, in its sole discretion, to modify, restrict, suspend, or revoke any Offer at any time and without prior notice or liability. American Express may also cancel any Offer in the event of suspected fraud, abuse, or technical error.

Qualifications & exceptions

• Applies at any time, in sole discretion; the fraud, abuse and technical error trigger is an additional ground to cancel.

Account & Service Control · Restriction or exception

Circumventing eligibility, enrollment limits or targeting, including with multiple or virtual Cards, is prohibited

Prohibited conduct includes circumventing offer eligibility criteria, enrollment limits, redemption requirements, account restrictions, targeting parameters or other program controls. The source gives as examples the use of multiple Card accounts (including virtual Cards), bank accounts or other accounts, and coordinated activity among multiple participants.

Supporting quotations

circumventing Offer eligibility criteria, enrollment limits, redemption requirements, account restrictions, targeting parameters, or other Program controls, including through the use of multiple Card accounts (including virtual Cards), bank accounts, or other accounts, or coordinated activity among multiple participants

Qualifications & exceptions

• The examples follow "including through", so they are illustrations rather than the whole prohibition.

Not stated here

• The source does not say when holding several Cards or accounts becomes circumvention rather than ordinary use.

Account & Service Control · Restriction or exception

Sharing, transferring, selling or buying access to an Offer, unless American Express expressly permits it, is prohibited

Prohibited conduct includes using, sharing, transferring, selling, purchasing or otherwise facilitating access to an offer in a way American Express has not expressly permitted. The source adds, as an example, a case where the offer is intended solely for the eligible business, Card Member, account or other recipient it was provided or targeted to.

Supporting quotations

using, sharing, transferring, selling, purchasing, or otherwise facilitating access to an Offer in a manner not expressly permitted by American Express, including where an Offer is intended solely for the eligible business, Card Member, account, or other recipient to which it was provided or targeted

Qualifications & exceptions

• Conduct is prohibited unless "expressly permitted by American Express".

Account & Service Control · Company practice

On a finding of misuse or fraud American Express may end participation and void or reverse Offers, credits and rewards

In its sole discretion, American Express may suspend, restrict, deny or terminate participation in the program; suspend or cancel any offer; void any enrollment, access or redemption; and withhold, reverse or cancel any offer, statement credit or reward, if it determines that misuse, fraud, other prohibited conduct, security incidents or other circumstances inconsistent with the proper operation of the program have occurred. An offer, credit or reward obtained through suspected misuse, fraud or other prohibited conduct may be void and may not be honored.

Supporting quotations

American Express may, in its sole discretion, suspend, restrict, deny, or terminate participation in the Amex Offers Program; suspend or cancel any Offer; void any enrollment, access, or redemption; and withhold, reverse, or cancel any Offer, statement credit, or reward if American Express determines that misuse, fraud, other prohibited conduct, security incidents or other circumstances inconsistent with the proper operation of the Program have occurred.

Any Offer, statement credit, or reward obtained through suspected misuse, fraud, or other prohibited conduct may be void and may not be honored.

Qualifications & exceptions

• The trigger is American Express's own determination; the later sentence extends to "suspected" misuse, fraud or prohibited conduct.
• "Other circumstances inconsistent with the proper operation of the Program" is open-ended.

Not stated here

• The source does not describe any notice, explanation or way to contest a determination.

Account & Service Control · Company practice

American Express may also cancel your Card accounts and you could forfeit all Membership Rewards points without recourse

Consistent with the paragraph on program consequences, American Express also reserves the right to cancel any of your Card accounts or other relationships with American Express, and your participation in the Membership Rewards program. The source states this results in complete forfeiture of any Membership Rewards points without recourse, whether or not the points were earned as part of the Offers Program.

Supporting quotations

Consistent with this paragraph, American Express also reserves its right to cancel any of your Card accounts or other relationships with American Express, and your participation in the Membership Rewards program, resulting in complete forfeiture of any Membership Rewards points without recourse, whether or not such points were earned as part of the Offers Program.

Qualifications & exceptions

• The paragraph opens "Consistent with this paragraph", so it follows from a determination of misuse, fraud, other prohibited conduct, security incidents or inconsistent circumstances, though the sentence itself does not repeat that trigger.
• Forfeiture reaches all Membership Rewards points, not only points earned from Offers.

Not stated here

• The sentence does not state its own trigger or any notice, grace period or review; the link to the trigger comes only from "Consistent with this paragraph".

Account & Service Control · Company practice

American Express can suspend, cancel or end your eligibility, enrollment or fulfillment at any time, even on suspicion

American Express reserves the right, in its sole discretion and at any time, to suspend, cancel or terminate your eligibility for the Amex Offers Program, any offer, your enrollment or registration in any offer, and fulfillment of any offer. The source includes cases where it determines or suspects that you engaged in improper, unlawful or other activity that violates applicable law or does not conform to these terms or the Offer Terms ("including, without limitation"), so the right is not limited to those cases.

Supporting quotations

American Express reserves the right, at its sole discretion and at any time, to suspend, cancel or terminate your eligibility to participate in the Amex Offers Program, any Offer, registration/enrollment in any Offer, and fulfillment of any Offer, including, without limitation, if American Express determines or otherwise suspects that you have engaged in improper, unlawful or other activity in violation of applicable law or otherwise not in conformance with these Offers Program Terms or the Offer Terms.

Qualifications & exceptions

• The listed violation cases are examples; the right applies "at any time" and in sole discretion.
• Suspicion alone ("determines or otherwise suspects") is enough under the listed example.

Not stated here

• The source gives no notice, explanation or review process for this action.

Account & Service Control · Procedure

Questions about Amex Offers go to customer service by Live Chat after login or the number on the back of your Card

If you have questions about the Amex Offers Program, contact customer service by logging in to your American Express account and using Live Chat, or by calling the number on the back of your Card.

Supporting quotations

If you have any questions regarding the Amex Offers Program, please contact customer service by logging in to your American Express account and using “Live Chat" or by calling the number on the back of your Card.