Consumer Products
Rev. 3/2024
- Notice carries a Rev. 3/2024 label Legal Rights & Agreement Rules
FACTS
WHAT DOES AMERICAN EXPRESS DO WITH YOUR PERSONAL INFORMATION?
| Why? | Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do. |
- Why the notice exists: federal rules on sharing and limits Sharing & Disclosure
| What? | The types of personal information we collect and share depend on the product or service you have with us. This information can include: ● Social Security number and income ● transaction history and account history ● insurance claim history and credit history |
- Types of personal information collected and shared Data Access & Collection
| How? | All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons American Express chooses to share; and whether you can limit this sharing. |
- How to read the sharing table, with the California rule Sharing & Disclosure
| Reasons we can share personal information | Does American Express share? | Can you limit this sharing? |
- How to read the sharing table, with the California rule Sharing & Disclosure
| For our everyday business purposes - such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus | Yes | No |
- Sharing for everyday business purposes: yes, you cannot limit it Sharing & Disclosure
| For our marketing purposes - to offer our products and services to you | Yes | No (but please see the "To limit direct marketing" box below for information about additional privacy choices) |
- Sharing for American Express's own marketing: yes, no limit in this table Sharing & Disclosure
| For joint marketing with other financial companies | Yes | No |
- Sharing for joint marketing with other financial companies Sharing & Disclosure
| For our affiliates' everyday business purposes - information about your transactions and experiences | Yes | No |
- Affiliates' everyday business purposes: transactions and experiences Sharing & Disclosure
| For our affiliates' everyday business purposes - information about your creditworthiness | Yes | Yes |
- Affiliates' everyday business purposes: creditworthiness, which you can limit Sharing & Disclosure
| For our affiliates to market to you | Yes | Yes |
- Affiliates marketing to you: yes, and you can limit it Sharing & Disclosure
| For nonaffiliates to market to you | No (although we may share aggregated or de-identified data) | We don't share personal information |
- Nonaffiliates marketing to you: no Sharing & Disclosure
| To limit our sharing | ● Visit us online: www.americanexpress.com/communications or ● Call 1-855-297-7748 - our menu will prompt you through your choice(s) Please note: If you are a new customer, we can begin sharing your personal information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your personal information as described in this notice. However, you can contact us at any time to limit our sharing. |
- How to limit sharing: online or by phone Sharing & Disclosure
- New customers: sharing can begin 30 days after the notice was sent Sharing & Disclosure
- Sharing continues after you stop being a customer Sharing & Disclosure
| To limit direct marketing | We provide additional privacy choices to customers. Privacy elections you make for any one product or service may not automatically be applied to other products and services. To let us know if you do not want us to use your personal information to communicate with you about offers by mail, telephone, and/or e-mail: ● Visit us online: www.americanexpress.com/communications or ● Call 1-855-297-7748 (except for choices about e-mail communications) |
- Additional choices about direct marketing Sharing & Disclosure
- Privacy elections may not carry over across products Account & Service Control
| Questions? | Call 1-800-528-4800 or go to www.americanexpress.com/contact. |
- Contact for questions Account & Service Control
| Who we are |
| Who is providing this Notice | American Express Travel Related Services Company, Inc. and other American Express Affiliates that provide financial products or services, including American Express National Bank and AMEX Assurance Company. |
- Who is providing the notice Legal Rights & Agreement Rules
- AMEX Assurance Company customers: possible right to access and correct Account & Service Control
| What we do |
| How does American Express protect my personal information? | To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. |
- Security measures that protect personal information Security & Safeguards
| How does American Express collect my personal information? | We collect your personal information, for example, when you ● open an account or pay your bills ● give us your income information or give us your contact information ● use your credit card We also collect your personal information from others, such as credit bureaus, affiliates, or other companies. |
- How personal information is collected Data Access & Collection
| Why can't I limit all sharing of personal information? | Federal law gives you the right to limit only ● sharing for affiliates' everyday business purposes - information about your creditworthiness ● affiliates from using your information to market to you ● sharing for nonaffiliates to market to you State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law. |
- Why you cannot limit all sharing, and where state law may add rights Sharing & Disclosure
| What happens when I limit sharing for an account I hold jointly with someone else? | Your choices will apply to everyone on your account. |
- Joint accounts: your choices apply to everyone on the account Account & Service Control
| Definitions |
| Affiliates | Companies related by common ownership or control. They can be financial and nonfinancial companies. ● Our affiliates include companies with the American Express name, including financial companies such as American Express Travel Related Services Company, Inc. and nonfinancial companies. Affiliates may also include other companies related by common ownership or control, such as AMEX Assurance Company, a provider of American Express Card-related insurance services. |
- Definition of affiliates Sharing & Disclosure
- AMEX Assurance Company customers: possible right to access and correct Account & Service Control
| Nonaffiliates | Companies not related by common ownership or control. They can be financial and nonfinancial companies. ● Nonaffiliates with which we share personal information include service providers, including, for example, direct marketers, that perform services or functions on our behalf. |
- Definition of nonaffiliates, including service providers Sharing & Disclosure
| Joint marketing | A formal agreement between nonaffiliated companies that together market financial products or services to you. ● Our joint marketing partners include financial companies. |
- Sharing for joint marketing with other financial companies Sharing & Disclosure
Other important information
- Why you cannot limit all sharing, and where state law may add rights Sharing & Disclosure
We may transfer personal information to other countries, for example, for customer service or to process transactions.
- Personal information may be transferred to other countries Use & Processing
AMEX Assurance Company customers. You may have the right to access and correct recorded personal information. Personal information may be disclosed by us to detect fraud or misrepresentation, to verify insurance coverage, to an insurance regulatory authority, law enforcement or other governmental authority pursuant to law, or to a group policyholder for purposes of reporting claims experience or conducting an audit. Personal information related to insurance claim activity obtained from a report prepared by an insurance-support organization on our behalf may be retained by such organization and disclosed as required by law. State law may be more protective than federal law.
- Why you cannot limit all sharing, and where state law may add rights Sharing & Disclosure
- AMEX Assurance Company customers: possible right to access and correct Account & Service Control
- AMEX Assurance Company customers: purposes for which information may be disclosed Sharing & Disclosure
- AMEX Assurance Company customers: insurance-support organization reports Retention & Deletion
California: If your American Express account has a California billing address, we will not share your personal information except to the extent permitted under California law.
- How to read the sharing table, with the California rule Sharing & Disclosure
- California billing address: no sharing beyond what California law permits Sharing & Disclosure
Vermont: If your American Express account has a Vermont billing address, we will automatically treat your account as if you have directed us not to share information about your creditworthiness with our Affiliates.
- Affiliates' everyday business purposes: creditworthiness, which you can limit Sharing & Disclosure
- Vermont billing address: creditworthiness sharing with affiliates treated as limited Sharing & Disclosure