Wireless Plan Terms

Account & Service Control · Restriction or exception

All users of your Services are bound; you must tell them

The Agreement applies to every user of your AT&T Services, including minors, and that expressly includes its arbitration provision and the Privacy Notice. The account holder is the one who must tell those users about their limitations and obligations and give them the Agreement.

Supporting quotations

You agree that all users of your AT&T Services (including minors), are subject to the limitations and obligations of this Agreement, including its arbitration provision and Privacy Notice.

It’s your duty to inform them of their limitations and obligations and to provide this Agreement to them.

Qualifications & exceptions

• Applies to all users of your AT&T Services, including minors, not only the account holder.

Not stated here

• The text does not say how or when the Agreement must be provided to other users.

Account & Service Control · Restriction or exception

You are responsible for Authorized Users and everyone using your Account

You may designate people such as family members as Authorized Users, who can manage your AT&T Accounts, including changing or adding Services. You are responsible for all actions, changes and additions made by Authorized Users and by any other persons accessing or using your Account or devices, including purchases of apps, add-ons and additional Services. More generally you are responsible for any activity on or through your Accounts, AT&T does not guarantee Account security, and you must keep Account information and passwords secure and contact AT&T if you learn of unauthorized use.

Supporting quotations

Authorized Users can manage your AT&T Accounts, including changing or adding Services.

You’re responsible for all actions, changes, and additions made by any Authorized Users, and any other persons accessing or using your Account or device(s).

You’re responsible for any activity that occurs on or through your AT&T Accounts. We do not guarantee the security of your AT&T Accounts.

If you learn of any unauthorized use of any AT&T Account, please contact us immediately.

Qualifications & exceptions

• Responsibility covers Authorized Users and any other persons accessing or using your Account or device(s).
• AT&T says it does not guarantee the security of your Accounts.

Not stated here

• The text does not say how an Authorized User designation is made or ended.

Account & Service Control · Permission or license

Any adult present at installation can act for you

If you are not present or do not identify yourself when an AT&T Service is installed, you authorize any adult present to act for you, whether or not you named that adult an Authorized User. That adult can accept related terms, agreements and charges, and AT&T may give that adult information about, and make changes to, your AT&T Accounts, including performing credit checks it considers appropriate. AT&T may refuse to let an adult act if, in its sole discretion, the adult does not provide enough identifying information or cannot answer questions about you or your Accounts to its satisfaction.

Supporting quotations

If you are not present or do not identify yourself when an AT&T Service is installed, you authorize any adult (the minimum age may differ by state or territory) present to act on your behalf

You also authorize this adult to accept any related terms and conditions, agreements, and charges.

AT&T reserves the right to refuse to allow an adult to authorize installation, take any action regarding your AT&T Accounts, or receive any information if we decide in our sole discretion

Qualifications & exceptions

• Applies only when you are not present or do not identify yourself at installation.
• The minimum age of an adult may differ by state or territory.
• AT&T may refuse in its sole discretion if identification or answers are unsatisfactory.

Account & Service Control · Permission or license

AT&T may end combined login credentials

If you were previously offered the option to use combined credentials to log onto multiple AT&T Accounts or third-party accounts, AT&T may end that option in its sole discretion and require separate credentials for different accounts.

Supporting quotations

In AT&T’s sole discretion, we may end this option and require separate credentials for different accounts.

Qualifications & exceptions

• Concerns an option you may have been given previously.
• At AT&T’s sole discretion.

Legal Rights & Agreement Rules · Context

Most disputes go to informal resolution, small claims or individual arbitration

The Agreement requires you and AT&T to resolve most disputes through an informal process, in small claims court, or through arbitration on an individual basis rather than through jury trials or class actions. Arbitration is described as a less formal alternative to a lawsuit in which a neutral arbitrator decides the dispute, applies the same law, can award the same individualized remedies a court could, uses streamlined procedures and discovery, and issues a legally binding decision subject to limited court review.

Supporting quotations

It requires you and AT&T to resolve most disputes through an informal process, in small claims court, or through arbitration on an individual basis rather than jury trials or class actions.

The informal dispute resolution process gives you the opportunity to explain what happened to someone in, or working with, our legal department.

The arbitrator’s decision is legally binding, and it is subject to limited review by courts.

Qualifications & exceptions

• Applies to "most" disputes; later subsections set exceptions such as small claims and bodily injury.

Legal Rights & Agreement Rules · Restriction or exception

You and AT&T agree to arbitrate all disputes, except bodily injury or death

To the greatest extent permitted under the Federal Arbitration Act, you and AT&T agree to arbitrate all disputes and claims between you and AT&T, except claims arising from bodily injury or death. The scope is meant to be read broadly and includes claims in contract, tort, fraud, misrepresentation or any statutory or common-law theory; claims that arose before this or any prior Agreement (including advertising claims); claims for mental or emotional distress not arising out of bodily injury; claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and claims that arise after the Agreement ends.

Supporting quotations

AT&T and you agree to arbitrate all disputes and claims between you and AT&T, except for claims arising from bodily injury or death.

claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, fraud, misrepresentation, or any other statutory or common-law legal theory;

claims that arose before the existence of this or any prior Agreement (including, but not limited to, claims relating to advertising);

claims for mental or emotional distress or injury not arising out of bodily injury;

claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and

claims that may arise after the termination of this Agreement.

This arbitration provision does not preclude you from bringing issues to the attention of federal, state, or local agencies

Qualifications & exceptions

• Excludes claims arising from bodily injury or death.
• Subject to the small claims option (separate card) and the right to bring issues to federal, state or local agencies, which the arbitration provision does not preclude.
• Informal dispute resolution must be completed before an arbitration can begin (see the small claims card and subsection 1.3.2.2).

Not stated here

• Linked forms and pages mentioned in later subsections (for example on att.com or jamsadr.com) are not supplied in this text, so this card says nothing about their contents.

Cross-references

• has exception (model-proposed): Either side may use small claims court instead of arbitration — Either side may bring or elect to have a dispute heard in small claims court even though the arbitration provision otherwise covers all disputes, while it stays an individual claim in that court.

Legal Rights & Agreement Rules · Context

Section 1.3 reaches affiliates, officers and all users

In Section 1.3, "AT&T" or "we" includes AT&T’s past, present and future parents, subsidiaries, affiliates and related entities, and their officers, agents, employees, licensors, predecessors, successors and assigns. "You" includes your past, present and future parents, subsidiaries, affiliates, related entities, agents, employees, predecessors, successors and assigns, and all authorized or unauthorized users or beneficiaries of AT&T Services or products under past, present or future Agreements between you and AT&T.

Supporting quotations

References in Section 1.3 to “AT&T” or “we” include our past, present, and future parents, subsidiaries, affiliates, and related entities

all authorized or unauthorized users or beneficiaries of AT&T Services or products under past, present, or future Agreements between you and AT&T.

Qualifications & exceptions

• Defines "AT&T" and "you" only for references in Section 1.3.

Legal Rights & Agreement Rules · User right or choice

Either side may use small claims court instead of arbitration

Despite the arbitration provision, you or AT&T may bring a dispute, or elect to have it heard, in the small claims court for the county (or parish) of your billing address. Such disputes are not subject to arbitration only while they remain in that court and advance only individual (non-class, non-representative) claims seeking individualized relief. The small claims court first decides whether the dispute is within its jurisdictional limits; otherwise a court of competent jurisdiction decides. A small claims proceeding also cannot begin until the informal resolution period has ended.

Supporting quotations

either you or AT&T may bring a dispute or elect to have a dispute heard in the small claims court for the county (or parish) of your billing address.

Disputes submitted to small claims court are not subject to arbitration, so long as they remain in that court and advance only individual (non-class, non-representative) claims seeking individualized requests for relief.

Any arbitration or small claims court proceeding cannot begin until after the Informal Resolution Period has ended.

Qualifications & exceptions

• Court is the one for the county (or parish) of your billing address.
• Only individual, non-class, non-representative claims seeking individualized relief; it stays outside arbitration only while it remains in small claims court.
• Cannot begin until the Informal Resolution Period has ended.

Cross-references

• exception to (model-proposed): You and AT&T agree to arbitrate all disputes, except bodily injury or death — Either side may bring or elect to have a dispute heard in small claims court even though the arbitration provision otherwise covers all disputes, while it stays an individual claim in that court.
• qualified by (model-proposed): Arbitration or small claims cannot start until informal process ends — A small claims proceeding, like an arbitration, cannot begin until the Informal Resolution Period has ended.

Legal Rights & Agreement Rules · Restriction or exception

Federal Arbitration Act governs; provision survives termination

The Agreement states that it evidences a transaction in interstate commerce, so the substantive and procedural provisions of the Federal Arbitration Act, not state arbitration law, govern interpretation and enforcement of the arbitration provision. The arbitration provision survives termination of the Agreement. The provision also does not stop you from bringing issues to federal, state or local agencies such as the FCC, which can, if the law allows, seek relief against AT&T on your behalf.

Supporting quotations

the substantive and procedural provisions of the Federal Arbitration Act govern the interpretation and enforcement of this arbitration provision (not state arbitration law).

This arbitration provision will survive termination of this Agreement.

This arbitration provision does not preclude you from bringing issues to the attention of federal, state, or local agencies

Qualifications & exceptions

• Agencies can seek relief for you only if the law allows.

Legal Rights & Agreement Rules · Procedure

A written Notice of Dispute is the first step

If customer service cannot resolve a concern, the first step is a written Notice of Dispute. AT&T will likewise send you a Notice at your billing address if it has a dispute with you. A Notice to AT&T may be sent by U.S. mail or professional courier to the Legal Department Notice Address in Dallas, Texas, or submitted electronically. It must include everything the Notice form asks for, including claimant name, address and phone, the Account number, the services involved, the nature and basis of the claim, and the specific relief sought with the basis for calculations. It must be personally signed by you (or by an AT&T representative if AT&T is the claimant). Before AT&T discusses or shares Account information with anyone other than you, including an attorney, you must provide authentication and consent.

Supporting quotations

the first step in the dispute resolution process is to send a written Notice of Dispute (“Notice”).

The Notice must include all of the information requested on the Notice form, including:

The Notice must be personally signed by you (if you are the claimant) or by an AT&T representative (if we are the claimant).

you must provide your authentication and consent before we discuss or share your Account information with anyone other than you, including an attorney

Qualifications & exceptions

• Must be personally signed by the claimant.
• Authentication and Consent is required before AT&T discusses Account information with anyone other than you, including an attorney.

Not stated here

• The Notice form and the online submission page are linked from att.com and are not supplied in this text, so this card cannot say what else the form requires.

Legal Rights & Agreement Rules · Procedure

60-day investigation period, settlement conference and tolling

The party sending the Notice must give the other party 60 days after receiving a complete Notice (including Authentication and Consent, if required) to investigate. During that time the receiving party may request an individualized phone call or videoconference to discuss settlement (an Informal Settlement Conference). Both sides must cooperate in good faith to schedule it, it may occur after the 60 days, you and an AT&T representative must personally participate unless otherwise agreed in writing, and lawyers may also participate. Any applicable statute of limitations or contractual limitations period is tolled for the claims and relief in the Notice during the Informal Resolution Period, which runs from receipt of the Notice through the later of 60 days after receipt or completion of the conference if timely requested.

Supporting quotations

The party sending the Notice must give the other party 60 days after receiving a complete Notice (including Authentication and Consent, if required) to investigate the claim.

You and an AT&T representative must personally participate unless otherwise agreed in writing.

Any applicable statute of limitations or contractual limitations period will be tolled for the claims and requested relief in the Notice during the “Informal Resolution Period.”

through the later of (1) 60 days after receipt of the Notice, or (2) the date the Informal Settlement Conference is completed, if timely requested.

Qualifications & exceptions

• The period starts only when a complete Notice (with Authentication and Consent, if required) is received.
• The conference must be timely requested to extend the period.
• Tolling covers only the claims and requested relief in the Notice.

Legal Rights & Agreement Rules · Restriction or exception

Arbitration or small claims cannot start until informal process ends

Any arbitration or small claims court proceeding cannot begin until the Informal Resolution Period has ended; subsection 1.3.2.7 adds requirements for mass arbitrations. These informal requirements are called essential. If they have not been met, a court of competent jurisdiction can enjoin the filing or prosecution of an arbitration or small claims proceeding; unless the law prohibits it, JAMS may not accept, administer, assess or demand fees for that arbitration; and a pending arbitration must be dismissed. Both parties keep the right to seek relief for non-compliance with this condition in arbitration.

Supporting quotations

Any arbitration or small claims court proceeding cannot begin until after the Informal Resolution Period has ended.

a court of competent jurisdiction can enjoin the filing or prosecution of an arbitration or small claims court proceeding.

If the arbitration already is pending, it must be dismissed.

both parties retain the right to seek relief for non-compliance with this condition precedent in arbitration.

Qualifications & exceptions

• JAMS fee limits apply unless prohibited by law.

Cross-references

• qualifies (model-proposed): Either side may use small claims court instead of arbitration — A small claims proceeding, like an arbitration, cannot begin until the Informal Resolution Period has ended.

Legal Rights & Agreement Rules · Procedure

Starting an arbitration: demand, attachments and funding disclosure

An arbitration is started with an arbitration demand. A copy must be sent to JAMS and to the Notice Address, and the demand must attach a copy of the Notice and a certification of compliance with the Informal Dispute Resolution Process, personally signed by the initiating party and by counsel if represented. The demand must disclose any person or entity funding or holding a financial stake in any aspect of the arbitration.

Supporting quotations

A copy of the arbitration demand must be sent to JAMS and the Notice Address

a copy of the Notice and a certification of compliance with the Informal Dispute Resolution Process in subsection 1.3.2.2 (personally signed by the party initiating arbitration and their counsel, if represented) must be attached to your arbitration demand.

The arbitration demand must disclose any person or entity that is funding or has a financial stake in any aspect of the arbitration.

Qualifications & exceptions

• Certification must be signed personally by the party initiating arbitration, and by counsel if represented.

Not stated here

• The arbitration form and JAMS online filing page are linked and not supplied in this text.

Legal Rights & Agreement Rules · Procedure

JAMS administers arbitration under its rules, as modified

JAMS administers the arbitration under its then-current Streamlined Arbitration Rules and Procedures plus any applicable Mass Arbitration Procedures and Guidelines, as modified by the arbitration provision. If JAMS refuses to enforce any part of the provision, you and AT&T pick another provider consistent with it, and if you cannot agree the court picks one. The JAMS Rules can be read online or requested by writing to the Notice Address.

Supporting quotations

JAMS will administer the arbitration.

as modified by this arbitration provision.

If JAMS refuses to enforce any part of this arbitration provision, you and AT&T will pick another arbitration provider that will administer the arbitration consistent with this arbitration provision.

Qualifications & exceptions

• The JAMS Rules apply as modified by the arbitration provision.

Not stated here

• The JAMS Rules and AT&T's arbitration information page are linked and not supplied in this text, so this card cannot say what they provide.

Legal Rights & Agreement Rules · Restriction or exception

Lawyers certify claims in arbitration; sanctions are possible

You and AT&T agree that any lawyer representing a party in arbitration certifies compliance with Federal Rule of Civil Procedure 11(b), including that the claim and relief sought are not frivolous or brought for an improper purpose. The arbitrator may impose any sanctions allowed under the JAMS Rules, Rule 11 or applicable federal or state law against represented parties and their lawyers.

Supporting quotations

any lawyer representing a party in arbitration certifies that they’re complying with the requirements of Federal Rule of Civil Procedure 11(b).

The arbitrator may impose any sanctions allowed under the JAMS Rules, Federal Rule of Civil Procedure 11, or applicable federal or state law against any represented parties and their lawyers.

Qualifications & exceptions

• Applies to lawyers representing a party in arbitration, and sanctions to represented parties and their lawyers.

Legal Rights & Agreement Rules · Restriction or exception

Arbitrator decides all issues except those reserved to a court

The arbitrator decides all issues, except that only a court of competent jurisdiction can decide: issues the arbitration provision reserves for a court; issues about arbitrability or the existence, validity, scope or enforceability of the arbitration provision; whether a dispute can or must be brought in arbitration; whether this or a prior version of the provision applies to a dispute; and whether subsections 1.3.2.6 (individual arbitration), 1.3.2.7 (mass arbitrations) or 1.3.2.8 (future changes) have been complied with or violated.

Supporting quotations

The arbitrator decides all issues, except that only a court of competent jurisdiction can decide the following:

issues relating to arbitrability or the existence, validity, scope, or enforceability of the arbitration provision,

whether a dispute can or must be brought in arbitration,

whether this version, or a prior version, of the arbitration provision applies to a dispute, and

whether subsections 1.3.2.6, 1.3.2.7, or 1.3.2.8 have been complied with or violated.

issues that this arbitration provision reserves for a court,

Qualifications & exceptions

• Applies to the listed issues only; the arbitrator decides all other issues.

Legal Rights & Agreement Rules · Context

Rulings in other customers' arbitrations are not binding

The arbitrator may consider rulings in other arbitrations involving different customers, but an arbitrator’s ruling does not bind and has no preclusive effect in proceedings involving different customers.

Supporting quotations

The arbitrator may consider rulings in other arbitrations involving different customers, but an arbitrator’s ruling will not be binding or have any preclusive effect in proceedings involving different customers.

Legal Rights & Agreement Rules · Procedure

How the arbitrator is chosen, hearings, written decision and relief

Unless you and AT&T agree otherwise, a single neutral arbitrator is chosen through a strike-and-rank process (the same way a Process Administrator is chosen, if one is requested), and hearings take place at a location reasonably convenient to you. If your claim is valued at $10,000 or less, you choose whether the arbitration is decided on documents only or through a telephonic, videoconference or in-person hearing under the JAMS Rules; above $10,000 the JAMS Rules decide the right to a hearing. Unless you and AT&T agree otherwise, a hearing is required if either side seeks injunctive relief. Settlement offer amounts must not be disclosed to the arbitrator until the arbitrator decides what relief, if any, is due. The arbitrator must issue a reasoned written decision. The arbitrator can award the same damages and relief a court can under applicable law, except that under subsection 1.3.2.6 relief may be awarded only in favor of the individual party and only as needed for that party's individual claim, and the arbitrator cannot consolidate more than one person's claims or preside over class, collective, representative, private attorney general or public injunction proceedings unless both sides agree otherwise.

Supporting quotations

Unless you and AT&T agree otherwise, the parties will select a single, neutral arbitrator through a strike-and-rank process.

If your claim is valued at $10,000 or less, you may choose whether the arbitration will be conducted solely based on documents submitted to the arbitrator or through a telephonic, videoconference, or in-person hearing under the JAMS Rules.

Unless you and AT&T agree otherwise, a hearing is required if you or we are seeking injunctive relief.

the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions behind the decision.

The arbitrator may award relief (including, but not limited to, damages, restitution, declaratory relief, and injunctive relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief for that party’s individual claim.

the arbitrator cannot consolidate more than one person’s or entity’s claims, and cannot preside over any form of class, collective, representative, private attorney general, or public injunction proceeding.

Qualifications & exceptions

• The $10,000 hearing choice applies only to claims valued at $10,000 or less.
• A hearing is required for injunctive relief unless you and AT&T agree otherwise.
• Relief is limited to the individual party's individual claim; consolidation bar applies unless both agree otherwise.

Charges & Financial Obligations · Company commitment

AT&T pays JAMS fees in many arbitrations

AT&T pays all JAMS filing, administration, case-management, hearing and arbitrator fees if it starts an arbitration. If you start an arbitration of claims valued at $75,000 or less, AT&T pays those fees as long as there is no dispute that you fully complied with the informal dispute resolution requirements in subsection 1.3.2.2, either paying the filing fee to JAMS directly after your written request or sending that amount to JAMS to reimburse you. If the arbitrator finds your claim or requested relief frivolous or brought for an improper purpose (applying Rule 11(b) standards), the JAMS fee schedule governs the allocation and payment of all fees.

Supporting quotations

We will pay all JAMS filing, administration, case-management, hearing, and arbitrator fees if we initiate an arbitration.

If you initiate arbitration of claims valued at $75,000 or less, we will pay those fees, so long as there is no dispute that you have fully complied with the requirements in subsection 1.3.2.2.

then the allocation and payment of all fees will be governed by the JAMS fee schedule.

Qualifications & exceptions

• For claims you start: only claims valued at $75,000 or less, and only if there is no dispute that you complied with subsection 1.3.2.2.
• Does not apply if the arbitrator finds the claim frivolous or brought for an improper purpose; then the JAMS fee schedule governs.

Not stated here

• The JAMS fee schedule is not supplied in this text.

Cross-references

• qualified by (model-proposed): AT&T Phone for Business: Section 1.3 arbitration with changed JAMS rules, fee and payment thresholds — For AT&T Phone for Business customers, AT&T pays the JAMS fees for arbitrations the customer starts only if the claims are valued at $25,000 or less, instead of the $75,000 threshold in the general fee card.
• qualified by (model-proposed): Business Internet: Section 1.3 arbitration with changed JAMS rules, fee and payment thresholds — For Business Internet Service customers, AT&T pays the JAMS fees for arbitrations the customer starts only if the claims are valued at $25,000 or less, instead of the $75,000 threshold in the general fee card.

Charges & Financial Obligations · Company commitment

Alternative Payment and Attorney Premium if you beat AT&T's offer

If you fully complied with subsection 1.3.2.2 and the arbitrator awards you more on the merits (not counting attorneys' fees, costs and expenses) than the value of AT&T's last written settlement offer made before the arbitration record closes, AT&T will pay you the award or $10,000, whichever is greater (the Alternative Payment), and pay your attorney, if any, twice the reasonable attorneys' fees plus reimburse reasonably incurred expenses including expert fees (the Attorney Premium). If AT&T made no written settlement offer before the record closed and the arbitrator awards you any relief on the merits, AT&T pays both.

Supporting quotations

If you fully complied with subsection 1.3.2.2, and the arbitrator awards you more relief on the merits (not counting attorneys’ fees, costs, and expenses) than the value of our last written settlement offer made before the arbitration record closes, then we will:

pay you the amount of the award or $10,000, whichever is greater (the “Alternative Payment”); and

pay the attorney you retained, if any, twice the amount of reasonable attorneys’ fees and reimburse any expenses

If we did not make a written settlement offer before the arbitration record closes, and the arbitrator awards you any relief on the merits (not counting attorneys’ fees, costs, and expenses), we will pay the Alternative Payment and the Attorney Premium.

Qualifications & exceptions

• Requires that you fully complied with subsection 1.3.2.2.
• The comparison counts relief on the merits only, not attorneys' fees, costs and expenses.
• Compares the award with AT&T's last written settlement offer made before the arbitration record closes.

Charges & Financial Obligations · Procedure

Fee disputes decided within 14 days; Attorney Premium supplements other fee rights

The arbitrator can resolve disputes about payment and reimbursement of attorneys' fees, expenses, the Alternative Payment and the Attorney Premium if either party asks within 14 days of the arbitrator's ruling on the merits. The Attorney Premium supplements any right to attorneys' fees and expenses you have under applicable law, so the arbitrator may award a larger amount if the law entitles you to it, but you may not recover both the Attorney Premium and a duplicative award of attorneys' fees or expenses.

Supporting quotations

if either party asks within 14 days of the arbitrator’s ruling on the merits.

The right to the Attorney Premium supplements any right to attorneys’ fees and expenses you may have under applicable law.

However, you may not recover both the Attorney Premium and a duplicative award of attorneys’ fees or expenses.

Qualifications & exceptions

• A request must be made within 14 days of the arbitrator's ruling on the merits.
• No recovery of both the Attorney Premium and a duplicative fee award.

Legal Rights & Agreement Rules · Restriction or exception

Claims only in your individual capacity; no class or representative claims

The arbitrator may award relief only in favor of the individual party seeking it and only as needed for that party's individual claim. You and AT&T each agree to bring claims against the other only in an individual capacity, not as a plaintiff or class member in any purported class, collective, representative or private attorney general proceeding. Unless both agree otherwise, the arbitrator cannot consolidate more than one person's or entity's claims or preside over class, collective, representative, private attorney general or public injunction proceedings. If a court finally decides, after all appeals, that any of these bans is unenforceable, all other aspects of the case must be arbitrated first and a court then decides the remaining parts that cannot be arbitrated. Nothing in this or any prior Agreement prevents you or AT&T from participating in a class-wide or mass settlement of claims.

Supporting quotations

only in favor of the individual party seeking relief and only to the extent necessary to provide relief for that party’s individual claim.

YOU AND AT&T AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL PROCEEDING.

then all other aspects of the case must be arbitrated first. After arbitration is done, a court will decide the remaining parts of the case that cannot be arbitrated.

nothing in this or any prior Agreement prevents you or AT&T from participating in a class-wide or mass settlement of claims.

Qualifications & exceptions

• Consolidation and non-individual proceedings are barred unless both you and AT&T agree otherwise.
• The fallback order applies only if a court, after exhaustion of all appeals, decides a ban is unenforceable.
• Participating in a class-wide or mass settlement is expressly not prevented.

Legal Rights & Agreement Rules · Procedure

25 or more similar claims with the same counsel trigger mass arbitration rules

If 25 or more claimants, including you, submit Notices to AT&T or seek to file arbitration demands raising similar claims and are represented by the same or coordinated counsel (whether the cases are pursued simultaneously or not), you and AT&T agree that the JAMS Mass Arbitration Procedures and Guidelines apply, as modified by the Agreement. You agree to this even though it may delay arbitration of your claim and your dispute might end up in court.

Supporting quotations

If 25 or more claimants (including you) submit Notices to AT&T or seek to file arbitration demands raising similar claims, and they are represented by the same or coordinated counsel (whether such cases are pursued simultaneously or not)

You agree to this process even though it may delay the arbitration of your claim, and your dispute might end up in court.

Qualifications & exceptions

• Applies only to 25 or more claimants with similar claims and the same or coordinated counsel.

Not stated here

• The JAMS Mass Arbitration Procedures and Guidelines are not supplied in this text.

Legal Rights & Agreement Rules · Procedure

Mass arbitrations proceed in stages of 40 cases with mediation

In the first stage, claimants' counsel and AT&T each select 20 cases (40 total) to be filed and resolved individually by different arbitrators, from the claimants' home states if feasible; if there are fewer than 40, all are filed. Meanwhile no other cases are deemed filed or proceed in arbitration, and JAMS must not assess fees for, administer or accept the remaining cases. Arbitrators are encouraged to resolve the cases within 120 days of appointment. After the first stage the parties must hold a single mediation of all remaining cases, and AT&T pays the mediation fee. If the remaining cases are not resolved, another 40 cases are selected and filed, followed by mandatory mediation.

Supporting quotations

claimants’ counsel and AT&T will each select 20 cases (40 cases total) to be filed in arbitration and resolved individually by different arbitrators.

no other cases may be deemed filed or proceed in arbitration, and JAMS must not assess or demand payment of fees for the remaining cases or administer or accept them.

The arbitrators are encouraged to resolve the cases within 120 days of appointment or as swiftly as possible thereafter, consistent with fairness to the parties.

After the first stage is completed, the parties must engage in a single mediation of all remaining cases, and AT&T will pay the mediation fee.

Qualifications & exceptions

• Remaining cases cannot be filed or proceed while a stage is pending.
• The 120-day target is encouraged, not mandatory, and is balanced against fairness to the parties.
• AT&T pays the mediation fee.

Legal Rights & Agreement Rules · User right or choice

After mediation: opt out to court or continue with staged arbitration

If your dispute is not resolved through the staged process, there are two options. Option One: you and AT&T may, separately or by agreement, opt out of arbitration and have the dispute heard in a court of competent jurisdiction. You must send AT&T a personally signed written notice clearly stating that you want to opt out within 30 days after the second mediation ends; AT&T may opt your dispute out by sending notice of intent to your counsel within 14 days after your 30-day period ends; counsel for the parties may agree to change these deadlines. Option Two: if neither side timely chooses Option One, the dispute continues in staged individual arbitration with four changes: 100 cases per stage, cases picked at random, earlier arbitrators may be reappointed if others are unavailable, and mediation optional at counsel's election.

Supporting quotations

If your dispute is not resolved as part of the process identified above, the parties have two options:

You and AT&T may, separately or by agreement, opt out of arbitration and elect to have your dispute heard in a court of competent jurisdiction

You must send the notice within 30 days after the second mediation ends.

AT&T may opt your dispute out of arbitration by sending a notice of intent to opt out to your counsel within 14 days after your 30-day opt-out period ends.

a total of 100 cases may be filed in each stage.

Qualifications & exceptions

• Your opt-out notice must be personally signed and sent within 30 days after the second mediation ends.
• AT&T's opt-out notice goes to your counsel within 14 days after your 30-day period ends.
• Deadlines can be changed by agreement of counsel.

Legal Rights & Agreement Rules · Restriction or exception

Mass arbitration: tolling, meet-and-confer, court enforcement and fallback to court

Between stages, counsel meet and confer about improving efficiency, including whether to file more cases per stage and whether to raise administrative issues with a JAMS Process Administrator, and either party may talk to JAMS about fees. If your dispute is part of a Mass Arbitration, limitations periods are tolled from when it is first submitted to JAMS until it is picked to proceed, settled, withdrawn, otherwise resolved or opted out. A court can enforce this subsection, including by enjoining the mass filing, the prosecution or administration of arbitrations, or JAMS fee assessment or collection. The staged process is meant to be severable; if a court decides after all appeals that it applies to your dispute and is unenforceable, your dispute proceeds only in court, consistent with the rest of the Agreement including Sections 1.3 and 1.12.

Supporting quotations

Between stages, counsel will meet and confer regarding ways to improve the efficiency of the staged proceedings

If your dispute is part of a Mass Arbitration, any applicable statutes of limitations or contractual limitations periods are tolled for your dispute.

A court of competent jurisdiction will have the authority to enforce this subsection, including by enjoining the mass filing, the prosecution or administration of arbitrations, or the assessment or collection of JAMS fees.

then your dispute will not proceed in arbitration. Instead, it will proceed only in a court of competent jurisdiction

Qualifications & exceptions

• Tolling covers a dispute that is part of a Mass Arbitration.
• The court-only fallback applies only if a court, after exhaustion of all appeals, finds the staging process applies and is not enforceable.

Legal Rights & Agreement Rules · Restriction or exception

Staging process: good faith, severability and tolling

You and AT&T (and counsel) agree to work together in good faith to carry out the mass-arbitration staging process, which is meant to be severable from the rest of the arbitration provision. Limitations periods are tolled for a dispute that is part of a Mass Arbitration. If a court finally decides, after all appeals, that the staging process applies to your dispute and is not enforceable, your dispute will not proceed in arbitration and goes only to a court of competent jurisdiction, consistent with the rest of the Agreement including Sections 1.3 and 1.12.

Supporting quotations

You and AT&T (and counsel, if represented) agree to work together in good faith to carry out the staging process.

then your dispute will not proceed in arbitration. Instead, it will proceed only in a court of competent jurisdiction

If your dispute is part of a Mass Arbitration, any applicable statutes of limitations or contractual limitations periods are tolled for your dispute.

Qualifications & exceptions

• The court-only outcome applies only if a court, after exhaustion of all appeals, decides the staging process applies to your dispute and is not enforceable.
• Tolling covers a dispute that is part of a Mass Arbitration.

Legal Rights & Agreement Rules · User right or choice

You can reject future changes to the arbitration provision within 30 days

If AT&T changes the arbitration provision in future (other than the Notice Address), you may reject the change by written notice sent by U.S. Mail within 30 days of the first notice of the change to the Legal Department - Revised Arbitration Opt-Out address in Dallas, Texas. The notice must include your name, address, phone number, account number and a statement personally signed by you that you reject the change. By rejecting a change you agree to arbitrate any dispute in accordance with the language of this version of the arbitration provision.

Supporting quotations

if AT&T makes any future change to this arbitration provision (other than a change to the Notice Address), you may reject any such change by sending us written notice via U.S. Mail within 30 days of the first notice of the change

a statement personally signed by you that you wish to reject the change to the arbitration provision.

you will arbitrate any dispute between you and AT&T in accordance with the language of this version of the arbitration provision.

Qualifications & exceptions

• Does not apply to a change to the Notice Address.
• Notice must be sent by U.S. Mail within 30 days of the first notice of the change.
• Rejecting means this version of the arbitration provision continues to apply to your disputes.

Account & Service Control · Permission or license

AT&T and others may contact you by any means; notices count as received

You agree that AT&T, its current and future affiliates, assignees, successors, employees, agents and others acting or purporting to act for it (for example outside collection agencies) can contact you about your Accounts, your AT&T Services and additional products and services that AT&T or third parties may offer, by any method, including phone, mail, email, text message, chat, push notification, or messages or inserts with bills. Notices sent by these methods are considered received by you. You agree to give accurate, current contact information, that you have authority to consent to communications to the numbers or email addresses you provide, and to promptly notify AT&T of changes.

Supporting quotations

can contact you regarding your Accounts, your AT&T Services, and additional products and services that we or third parties may offer, using any means or method

others acting or purporting to act on our behalf (for example, outside collection agencies)

You agree that notices provided to you using any of these methods are considered received by you.

You agree to provide accurate, current contact information about yourself, that you have authority to consent to communications to any phone numbers or email addresses you provide

Qualifications & exceptions

• Covers contact about additional products and services that AT&T or third parties may offer, not only about your Account.
• Includes others acting or purporting to act on AT&T's behalf, such as outside collection agencies.

Account & Service Control · Permission or license

Automated calls and messages allowed; consent cannot be revoked

You agree AT&T and those acting for it can at any time send email or other electronic messages to any phone number or email address associated with your AT&T Services, including through an automated system sending preset messages. You further agree that calls or messages to numbers or email addresses you provide, or that are associated with your Services, may use an automatic telephone dialing system, artificial or prerecorded voices or other automated dialing equipment such as a predictive dialer, and that you cannot revoke your consent to be contacted in this manner.

Supporting quotations

can at any time send you email or other electronic messages to any phone number or email address associated with your AT&T Services by any means, including an automated system that sends preset messages.

may be sent using an automatic telephone dialing system, artificial or prerecorded voices, or other automated dialing equipment such as a predictive dialer, and that you cannot revoke your consent to be contacted in this manner.

Qualifications & exceptions

• Covers numbers and addresses you provide and those associated with your AT&T Services.
• The text states you cannot revoke consent to being contacted in this manner.

Not stated here

• The text does not say how this statement interacts with any legal rights to stop calls or messages, or with the promotional unsubscribe options described in the next paragraph.

Cross-references

• contrast (model-proposed): Communications include alerts and promotions; you can unsubscribe from promotions — One paragraph says you cannot revoke consent to being contacted by automated means, while the next says you can unsubscribe from promotional emails, calls and messages; the text does not say how the two fit together.

Account & Service Control · Company practice

Bill messages and inserts count as notice, with set receipt timing

AT&T sends important messages through bill messages and bill inserts. With electronic billing, you are considered to have received a notice once your electronic bill is available for viewing; with a paper bill, three days after AT&T mails the bill.

Supporting quotations

We will send important messages to you through bill messages and/or bill inserts.

If you have electronic billing, you are considered to have received these notices once your electronic bill is available for viewing. If you get a paper bill, you are considered to have received these notices three days after we mail the bill to you.

Qualifications & exceptions

• Electronic billing: received when the bill is available for viewing. Paper bill: three days after mailing.

Account & Service Control · User right or choice

Communications include alerts and promotions; you can unsubscribe from promotions

Communications may include emergency alerts, Agreement updates, payment and past-due messages, and information about promotions for AT&T Services or products or services of its third-party partners. You are not required to agree to receive promotional communications to purchase any AT&T Services. You can unsubscribe from promotional emails, calls or messages using the unsubscribe options in the communication or in the AT&T Privacy Notice.

Supporting quotations

You are not required to agree to receive promotional communications to purchase any AT&T Services.

You can unsubscribe from promotional emails, calls, or messages by following the unsubscribe options in the promotional communication itself or in the AT&T Privacy Notice.

Communications to you may include, but are not limited to, emergency alerts, updates to this Agreement, communications regarding payments or past-due balances

Qualifications & exceptions

• The unsubscribe choice described applies to promotional communications.

Not stated here

• The linked privacy-choices page is not supplied in this text, so this card cannot describe the other choices it offers.

Cross-references

• contrast (model-proposed): Automated calls and messages allowed; consent cannot be revoked — One paragraph says you cannot revoke consent to being contacted by automated means, while the next says you can unsubscribe from promotional emails, calls and messages; the text does not say how the two fit together.

Account & Service Control · User right or choice

You may cancel at any time, with possible consequences

You may cancel or terminate any AT&T Service at any time. If you do, you might lose discounts obtained from bundling Services; if you have an active installment plan for devices or accessories tied to the cancelled Services, that plan's agreement might treat your termination as a default that accelerates remaining installment payments; and some Services may not work (or work the same way) after a bundled service is cancelled.

Supporting quotations

You may cancel or terminate any of your AT&T Services at any time.

you might lose any discounts you obtained from bundling AT&T Services together;

your agreement for that installment plan might specify that your termination of AT&T Service is a default that triggers acceleration of the remaining installment plan payments; and

some AT&T Services may not work (or work the same way) after the cancellation of a bundled service.

Qualifications & exceptions

• Consequences are stated as possibilities ("might", "may"), not certainties.
• Acceleration depends on the separate installment plan agreement.

Not stated here

• The installment plan agreement is not supplied in this text, so whether acceleration applies is unknown here.

Account & Service Control · Company practice

AT&T may change, suspend, discontinue or end Services for any reason

AT&T reserves the right to modify, suspend or discontinue any function or feature of any AT&T Service, including your rates or charges, or to terminate your Service entirely, for any reason, including (as the listed examples begin) compliance with an order by a state or federal agency, court or arbitrator, and any interruption or loss of either your or AT&T's rights to access network facilities required to provide your services, including rights to access the land or buildings where they are located.

Supporting quotations

AT&T reserves the right to modify, suspend, or discontinue any function or feature of any AT&T Service, including your rates or charges, or to terminate your AT&T Service entirely, for any reason, including but not limited to:

compliance with an order by a state or federal agency, court, or arbitrator;

any interruption or loss of either your or AT&T’s rights to access any part of the network facilities required to provide your services

Qualifications & exceptions

• "For any reason": the listed grounds are examples only ("including but not limited to").
• The list continues in the following paragraphs.

Account & Service Control · Company practice

Listed grounds for ending Services include legal orders, lost facility access and Misconduct

The grounds on which AT&T may modify, suspend, discontinue or terminate Services include compliance with an order by a state or federal agency, court or arbitrator; an interruption or loss of either your or AT&T's rights to access network facilities required to provide your services, including the land or buildings where they are located; and any Misconduct by you or any user of your AT&T Services.

Supporting quotations

compliance with an order by a state or federal agency, court, or arbitrator;

any interruption or loss of either your or AT&T’s rights to access any part of the network facilities required to provide your services

any Misconduct by you or any user of your AT&T Services.

Qualifications & exceptions

• The list is introduced by "for any reason, including but not limited to", so these are examples, not limits.
• Misconduct can be by you or by any user of your Services.

Account & Service Control · Restriction or exception

"Misconduct" includes conduct AT&T believes violates the Agreement and many other acts

Misconduct includes, but is not limited to: any conduct AT&T believes violates the Agreement or its Acceptable Use Policy; abusive, threatening or unreasonable conduct toward AT&T employees or representatives; abusive, fraudulent or unlawful use of Services; false or misleading information about you, users or use of Services, including inaccurate creditworthiness information; use that negatively affects AT&T's or others' networks, customers or operations, infringes intellectual property, violates privacy, generates spam or abusive messaging or calling, or results in publication of threatening, offensive or illegal materials; reselling Services (including selling use of or access to them); and failure to make required payments when due or to maintain deposits or other credit security, as well as any change AT&T determines creates a risk of non-payment such as deteriorating creditworthiness.

Supporting quotations

“Misconduct” includes but is not limited to:

any conduct that we believe violates this Agreement or AT&T’s Acceptable Use Policy;

any abusive, fraudulent, or unlawful use of any AT&T Services;

any use of AT&T Services in a manner that negatively affects our or other entities’ networks, customers, or operations

any reselling of AT&T Services (including selling of use of or access to AT&T Services); or

as well as any change that we determine creates a risk of non-payment (such as a deterioration in your creditworthiness).

any conduct that involves the use of abusive, threatening, or unreasonable conduct toward any of our employees or representatives

providing us with false or misleading information about you, users of your AT&T Services, or use of AT&T Services, including inaccurate information related to your creditworthiness;

Qualifications & exceptions

• The definition is open-ended ("includes but is not limited to").
• The first item turns on conduct that AT&T believes violates the Agreement or Acceptable Use Policy.
• The payment item includes a change AT&T itself determines creates a risk of non-payment.

Not stated here

• The Acceptable Use Policy is a separate linked document not supplied in this text.

Retention & Deletion · Company practice

On termination: no proration or refund, licenses end, data may be deleted

Regardless of the reason or who terminates, unless applicable law requires otherwise there is no proration of charges and you still owe the full month's payment even if Services end before the billing cycle ends. Any Account balance or unused portion of the terminated Service (such as a Prepaid service) is not refunded or credited. Your licenses to use associated software end. You must return Equipment associated with the terminated Service if the applicable Service Terms or another agreement require it. AT&T reserves the right to delete any data, files or other information associated with you, your Account or the terminated Services.

Supporting quotations

Regardless of the reason or whether you or we terminate your AT&T Services:

unless required by applicable law, there is no proration of charges and you are still responsible for the full month’s payment even if your AT&T Services are terminated before the end of a billing cycle;

any Account balance or unused portion for the terminated AT&T Service (such as a Prepaid service) will not be refunded or credited back;

your licenses to use any associated software are terminated;

you are obligated to return any Equipment associated with the terminated AT&T Service (if required by the applicable Service Terms or other agreement); and

we reserve the right to delete any data, files, or other information associated with you or your AT&T Account or terminated AT&T Services.

Qualifications & exceptions

• The no-proration rule applies unless required by applicable law.
• Equipment return applies only if required by the applicable Service Terms or other agreement.

Not stated here

• The text does not say how long data is kept before deletion.

Charges & Financial Obligations · Restriction or exception

Early termination fee if a term commitment is not met; charges continue during suspension

If a term commitment to maintain service or programming for a particular length of time is not met, and either you cancel an AT&T Service or AT&T terminates it for misconduct, you are subject to any applicable early-termination fee under subsection 1.9.6. If any of your Services are suspended, you remain responsible for paying applicable charges for that Service.

Supporting quotations

if a term commitment to maintain service or programming for a particular length of time is not met, and either you cancel an AT&T Service or we terminate it for misconduct, you will be subject to any applicable early-termination fee(s) under subsection 1.9.6.

If any of your AT&T Services are suspended, you are still responsible for paying any applicable charges for that AT&T Service.

Qualifications & exceptions

• Only where a term commitment is not met and you cancel or AT&T terminates for misconduct.
• Only "applicable" early-termination fees apply.

Not stated here

• The amount of any fee is in subsection 1.9.6, carded separately.

Legal Rights & Agreement Rules · Restriction or exception

Services are provided "as is" and "as available" with broad warranty disclaimers

You use AT&T Services at your own risk. Unless expressly set out in the Agreement, Services are provided "as is" and "as available" without warranties or guaranties of any kind, and AT&T and its related entities disclaim, to the greatest extent permitted by law, all warranties including implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. No one is authorized to make warranties on AT&T's behalf. AT&T does not guarantee that Services will meet your requirements, be of a particular quality or speed, or be uninterrupted, accurate, secure, maintained or virus-free; there is no guarantee against unauthorized access to your Services, personal information or Account; Services are not guaranteed suitable where absolutely accurate data transmission or security is required or where injury, property damage or financial loss could result; and AT&T does not guarantee interoperability with your hardware or software or that incompatibility will not cause data loss or damage.

Supporting quotations

You’re using AT&T Services at your own risk. Unless expressly set out in this Agreement, AT&T Services are provided on an “as is” and “as available” basis, without warranties or guaranties of any kind.

No one is authorized to make warranties on our behalf.

There is no security or protection guarantee against unauthorized access to your AT&T Services, personal information, or AT&T Account.

We do not guarantee that AT&T Services are suitable for use in situations in which absolutely accurate data transmission or security is required or that could result in personal injury, property damage, or financial loss.

Qualifications & exceptions

• Disclaimers apply to the greatest extent permitted by law and unless expressly set out in the Agreement.

Legal Rights & Agreement Rules · Restriction or exception

AT&T is not an insurer and is not responsible for authentication-related losses

You agree AT&T is not an insurer of Services and cannot ensure the accuracy of your information or the privacy or security of your Accounts; it has no control over third parties' acts and conduct; and it is not responsible for losses incurred because you or a third party used your AT&T wireless number or other Service as a source of authentication or verification for any social media, email, financial, cryptocurrency or other account.

Supporting quotations

You agree that:

AT&T is not an insurer of AT&T Services, nor can it ensure the accuracy of your information or the privacy or security of your AT&T Accounts;

AT&T has no control over the acts and conduct of third parties; and

AT&T is not responsible for losses incurred as a result of your or a third-party’s use of your AT&T wireless number or other AT&T Service as a source of authentication or verification in connection with any social media, email, financial, cryptocurrency, or other account.

Qualifications & exceptions

• Applies to losses from use of your wireless number or other Service as an authentication or verification source.

Legal Rights & Agreement Rules · Restriction or exception

AT&T excludes indirect and consequential damages

To the greatest extent permitted by law, AT&T is not liable for any reason to you or any user or beneficiary of Services for indirect, incidental, special, consequential, treble, punitive or exemplary damages, including damages for personal injury, property damage, or loss of revenue, profits, business, goodwill, use, data or other losses, even if told of the possibility. The exclusion applies to damages resulting from, for example, use of Services (including equipment, software and wiring), performance or nonperformance of Services, and the actions or inaction of AT&T or its agents in providing or delivering Services or relating to your Account or relationship with AT&T. More examples follow in the next paragraphs.

Supporting quotations

To the greatest extent permitted by law, AT&T is not liable for any reason to you, or any user or beneficiary of AT&T Services, for any indirect, incidental, special, consequential, treble, punitive, or exemplary damages

(even if we’ve been told of the possibility of those damages)

use of AT&T Services (which includes equipment, software, and inside or outside wiring);

the performance or nonperformance of AT&T Services;

the actions or inaction of AT&T or its agents with respect to the provision or delivery of any AT&T Services or that relate to your AT&T Account or our relationship with you;

Qualifications & exceptions

• Applies to the greatest extent permitted by law.
• Covers you and any user or beneficiary of Services.
• The listed causes are examples ("for example").

Legal Rights & Agreement Rules · Restriction or exception

Damages exclusion also covers third-party acts and unwritten promises

The exclusion of indirect, consequential and similar damages also applies to damages resulting from, for example, the performance or nonperformance of Services, the actions or inaction of AT&T or its agents, any action of a third party such as unauthorized access to your Accounts or Services (including use of them to access a third-party account), and any alleged actions, representations, statements, promises or agreements by AT&T that are not expressly set forth in the Agreement about the use, performance, suitability, safety, reliability, security or any other aspect of Services.

Supporting quotations

the performance or nonperformance of AT&T Services;

the actions or inaction of AT&T or its agents with respect to the provision or delivery of any AT&T Services or that relate to your AT&T Account or our relationship with you;

any action of a third party, such as unauthorized access to your AT&T Accounts or AT&T Services (including the use of your AT&T Accounts or AT&T Services to access a third-party account); or

any alleged actions or representations, statements, promises, or agreements by AT&T that are not expressly set forth in this Agreement

Qualifications & exceptions

• Applies to the greatest extent permitted by law.
• The causes listed are examples ("for example").

Legal Rights & Agreement Rules · Restriction or exception

No liability for installation or unauthorized access, even for ordinary negligence

To the greatest extent permitted by law, AT&T is not liable to you for any damages of any kind resulting in any way from the installation, maintenance, removal or technical support of Services, even if the damage results from the ordinary negligence of its installer or other representative, or from any unauthorized access to your Accounts or Services (including use of them to access a third-party account), even if the unauthorized access resulted from ordinary negligence by an AT&T employee, representative, agent or anyone purporting to act on AT&T's behalf.

Supporting quotations

To the greatest extent permitted by law, AT&T is not liable to you for any damages of any kind resulting in any way from:

even if the damage results from the ordinary negligence of our installer or other representative;

even if the unauthorized access was the result of ordinary negligence by an AT&T employee, representative, agent, or any person or entity purporting to act on AT&T’s behalf;

Qualifications & exceptions

• Stated to cover ordinary negligence; the text does not mention gross negligence or intentional acts.
• Applies to the greatest extent permitted by law.

Not stated here

• The text does not say how this applies to conduct more serious than ordinary negligence.

Legal Rights & Agreement Rules · Restriction or exception

No liability for failed 911 access or alarm and medical monitoring signals

To the greatest extent permitted by law, AT&T is not liable to you for any damages of any kind resulting in any way from any inability to reach 911 or other emergency services, any alleged interference with alarm or medical monitoring signals, or any failure of alarm or medical monitoring signals to reach their intended monitoring stations.

Supporting quotations

To the greatest extent permitted by law, AT&T is not liable to you for any damages of any kind resulting in any way from:

any inability to reach 911 or other emergency services, any alleged interference with alarm or medical monitoring signals, or any failure of alarm or medical monitoring signals to reach their intended monitoring stations;

Qualifications & exceptions

• Applies to the greatest extent permitted by law.

Not stated here

• Service-specific emergency calling terms appear elsewhere in the Agreement; this card does not summarize them.

Legal Rights & Agreement Rules · Restriction or exception

No liability for third-party interoperability, lost information or outside-control interruptions

To the greatest extent permitted by law, AT&T is not liable to you for any damages of any kind resulting in any way from the use, inability to use, or lack of interoperability between Services and any third-party hardware, software or service (even if its charges appear on your AT&T bill); the loss of your information such as missed or deleted voicemails, texts, emails, pictures or files; or any interruption, error, limitation, delay or other problem caused in whole or in part by you or by something outside AT&T's control, including environmental or emergency conditions, power or network outages, transmission errors, equipment damage or repairs, system capacity limits, unavailable radio frequency channels, governmental actions, labor disputes, riots, terrorism or acts of third parties.

Supporting quotations

To the greatest extent permitted by law, AT&T is not liable to you for any damages of any kind resulting in any way from:

the use, inability to use, or the lack of interoperability between AT&T Services and any third-party hardware, software, or service, even if charges for the third-party hardware, software, or service appear on your AT&T bill;

the loss of your information, such as missed or deleted voicemails, text messages, emails, pictures, or files; or

any interruption, error, limitation, delay in any AT&T Service, or any other problem caused, in whole or in part, by you or something outside of our control

Qualifications & exceptions

• Covers problems caused "in whole or in part" by you or by something outside AT&T's control.
• The outside-control causes are examples ("including, but not limited to").

Charges & Financial Obligations · Restriction or exception

AT&T's total liability is capped at a credit or refund of charges you paid

To the greatest extent permitted by law, AT&T's total liability to you under any legal theory is a credit or refund that must not exceed the total charges you paid for the applicable Service during the shorter of the preceding 24 months or the period in which you experienced the issue giving rise to your claims. For a disputed charge, Section 1.10 requires you to notify customer service or submit a Notice of Dispute within 180 days of the bill date, otherwise you waive the right to dispute the bill and to take part in legal action raising that dispute, except in any state where this contractual notice provision is prohibited.

Supporting quotations

our total liability to you (under any legal theory) is a credit or refund that must not exceed the total amount of charges you paid us for the applicable AT&T Service during the shorter of (i) the preceding 24-month period or (ii) the period in which you experienced the issue giving rise to your claims.

If you are disputing a charge on your bill, Section 1.10 requires you either to notify customer service or submit a Notice of Dispute within 180 days of the bill date.

Otherwise, you’ll have waived your rights to dispute the bill and to participate in any legal action raising that dispute.

This limitations period does not apply in any state in which this contractual notice provision is prohibited.

Qualifications & exceptions

• Cap is the charges paid for the applicable Service during the shorter of the preceding 24 months or the period of the issue.
• The 180-day rule runs from the date of the bill.
• The 180-day limit does not apply in any state in which this contractual notice provision is prohibited.

Legal Rights & Agreement Rules · Restriction or exception

Legal action must start within two years

To the greatest extent permitted by law, you must start any legal action, whether by filing a small claims lawsuit or an arbitration demand, within two years of the event or facts giving rise to the dispute, or you waive the right to pursue the claim. Submitting a valid Notice of Dispute under Section 1.3 tolls this contractual limitations period.

Supporting quotations

you must commence any legal action, whether by filing a lawsuit in small claims court or by filing a demand for arbitration, within two years of the date of the event or facts giving rise to the dispute, or you waive the right to pursue that claim

this contractual limitations period is tolled by the submission of a valid Notice of Dispute under Section 1.3 of this Agreement

Qualifications & exceptions

• Applies to the greatest extent permitted by law.
• The period is tolled by a valid Notice of Dispute under Section 1.3.

Cross-references

• narrowed by (model-proposed): Missing the 180-day billing dispute window waives the dispute and related legal action — For billing disputes the window is 180 days from the bill date, much shorter than the general two-year deadline to start legal action, except where the notice provision is prohibited by state law.

Legal Rights & Agreement Rules · Restriction or exception

Liability limits extend to claims against third parties AT&T would indemnify

Each limitation of liability applies to claims you bring against third parties to the extent AT&T would be required to indemnify that third party. If applicable law prohibits a limitation, all other limitations still apply to the greatest extent permitted by law. In Section 1.7, "AT&T" and "we" include AT&T's past, present and future parents, subsidiaries, affiliates and related entities and their officers, agents, employees, licensors, predecessors, successors and assigns.

Supporting quotations

Each of the limitations of liability in this Agreement will apply to claims you bring against third parties to the extent that we would be required to indemnify that third party.

If applicable law prohibits a limitation in this Agreement, all other limitations will apply to the greatest extent permitted by law.

References in Section 1.7 to “AT&T” and “we” include our past, present, and future parents, subsidiaries, affiliates, and related entities

Qualifications & exceptions

• Applies to third-party claims only to the extent AT&T would be required to indemnify that third party.
• Defines "AT&T" for Section 1.7 only.

Legal Rights & Agreement Rules · Restriction or exception

You must indemnify and defend AT&T

To the fullest extent allowed by applicable law, you agree to release, hold harmless, indemnify and defend AT&T and its related entities (parents, subsidiaries, affiliates and their officers, agents, employees, licensors, predecessors, successors and assigns) from any and all claims of any person or entity for damages, fines, penalties or expenses of any nature arising out of or relating, directly or indirectly, to your or your Authorized Users' access to, use of, or inability to access or use any Service; any violation of the Agreement by you or your Authorized Users; your or your Authorized Users' violation of law (including negligence, willful misconduct and infringement of anyone's intellectual property rights); or any other claim or demand by anyone claiming by or through you or your Authorized Users that arises out of or relates to the Agreement or any Service.

Supporting quotations

you agree to release, hold harmless, indemnify, and defend AT&T

your or your Authorized Users’ access to, use of, or inability to access or use any AT&T Service;

any violation by you or your Authorized Users of this Agreement;

your or your Authorized Users’ violation of law (including negligence, willful misconduct, and infringement of anyone’s intellectual property rights); or

any other claim, demand, action, or complaint by any person or entity claiming by or through you or your Authorized Users that in any way arises out of or relates to this Agreement or any AT&T Service.

Qualifications & exceptions

• Applies to the fullest extent allowed by applicable law.
• Covers conduct of your Authorized Users as well as you.
• Extends to claims arising from your inability to access or use a Service.

Sharing & Disclosure · Permission or license

AT&T may check and share your credit information

By applying for or using Services you give AT&T permission to obtain your credit information from consumer credit reporting agencies at any time and for any reason. AT&T may also share information about your credit with its current and future affiliates, assignees, successors, employees, agents and others acting or purporting to act for it at any time and for any reason. If you are delinquent in any payment, you authorize AT&T to report late payment or nonpayment to credit reporting agencies.

Supporting quotations

you’re giving us permission to obtain your credit information from consumer credit reporting agencies at any time and for any reason.

We also may share information about your credit with AT&T’s current and future affiliates, assignees, successors, employees, agents, and others acting or purporting to act on our behalf at any time and for any reason.

If you are delinquent in any payment to us, you also authorize us to report any late payment or nonpayment to credit reporting agencies.

Qualifications & exceptions

• Credit checks and sharing are allowed "at any time and for any reason".
• Reporting to credit reporting agencies applies if you are delinquent in any payment.

Charges & Financial Obligations · Company practice

Credit risk can lead to refusal, deposits, limits, suspension and immediately due charges

AT&T may refuse to provide Services or require an advance payment, a nonrefundable payment or another credit requirement if it determines you may be a credit risk because of your credit rating, insufficient credit history, previous late payments, suspension, disconnection or restoral of service, or fraudulent or abusive use of any Services within the last five years. It will not pay interest on advance payments or deposits unless required by law, may require additional advance payments or deposits if the initial payment was inadequate, may set limits and restrict Services or features as it deems appropriate, and may immediately interrupt or suspend Services until your balance is below the limit it set. Charges above your limit become immediately due. Deposits may be refunded through bill credits or cash payments if AT&T alone determines your payment history is satisfactory or as required by law, or as otherwise determined solely by AT&T.

Supporting quotations

We may refuse to provide AT&T Services or require an advance payment, a nonrefundable payment, or other form of credit requirement if we determine that you may be a credit risk

We will not pay interest on advance payments or deposits unless required by law.

And we may immediately interrupt or suspend AT&T Services until your balance is brought below the limit we set for you. Any charges you incur in excess of your limit become immediately due.

Upon determination solely by us of satisfactory payment history or as required by law, we may begin refunding deposits through bill credits or cash payments or as otherwise determined solely by us.

Qualifications & exceptions

• The abusive-use ground looks back five years.
• No interest on deposits unless required by law.
• Deposit refunds depend on AT&T's sole determination or legal requirement.

Charges & Financial Obligations · Restriction or exception

What you must pay each billing cycle, including charges you did not authorize

You agree to pay amounts due in full each billing cycle (usually every 30 days): current monthly charges; applicable equipment charges; activation, connection or installation charges; late and restoral fees; AT&T fees and charges disclosed in the Service Terms; charges for third-party content or services ordered using your Services or equipment; and applicable taxes and fees AT&T pays to municipalities and governments and may pass on to you, regardless of whether the law assesses them on you or AT&T. You are responsible for all charges specified in the Agreement, including charges incurred by any person who gains access to your Services or equipment, even if you did not authorize them. Billing begins as soon as a Service is provisioned or activated, even if you have not used or installed it.

Supporting quotations

you agree to pay your amounts due in full each billing cycle (usually once every 30 days)

charges for third-party content or services purchased or ordered using your AT&T Services or equipment

You are responsible for paying all charges specified in this Agreement, including charges incurred by any person who gains access to your AT&T Services or equipment, even if you did not authorize the charges.

billing will begin as soon as your AT&T Service is provisioned or activated for you, even if you have not used it or installed it.

Qualifications & exceptions

• Different Services bill in different ways; details and fees are in each Service's Service Terms.
• The 30-day cycle is described as "usually".
• Billing starts at provisioning or activation, not first use.

Charges & Financial Obligations · Company practice

Late-payment charge and returned-payment fee

For each bill not paid in full by the due date, AT&T may assess a late-payment charge, subject to applicable law and except as expressly agreed in writing. Accepting late or partial payments, even if marked "Paid in Full", does not waive AT&T's right to demand the full amount. You will also be charged a fee for each check or other payment (including credit card charge-backs) returned unpaid for any reason, subject to applicable law and except as expressly agreed in writing.

Supporting quotations

for each bill not paid in full by the payment due date, we may assess a late-payment charge (subject to applicable law and except as expressly agreed in writing).

Our acceptance of late or partial payments (even if marked “Paid in Full”) won’t waive any of our rights to demand payment of the full amount due.

You will also be charged a fee for each and any check or other forms of payment made (including credit card charge-backs) that are returned unpaid for any reason

Qualifications & exceptions

• Subject to applicable law and except as expressly agreed in writing.
• The amount of either fee is not stated in this paragraph.

Not stated here

• The amounts of the late-payment charge and the returned-payment fee are not stated in this text.

Charges & Financial Obligations · Restriction or exception

Collections, collection costs and credit reporting

If you do not pay your bill in full and on time, you may be subject to collections by AT&T or a third-party collections agency. To the extent permitted by law, you must pay costs and fees, including attorneys' fees, that AT&T reasonably incurs to collect what you owe. Subject to applicable law, you agree AT&T is not responsible or liable for negative consequences that may arise from reporting your Account, payment information or history to any third-party credit reporting or collections agency.

Supporting quotations

you may be subject to collections either by us or a third-party collections agency.

To the extent permitted by law, you must pay us any costs and fees, including attorneys’ fees, we reasonably incur to collect amounts you owe us.

Subject to applicable law, you agree that we’re not responsible or liable for any negative consequences that may arise as a result of our reporting your Account, payment information, or history to any third-party credit reporting or collections agency.

Qualifications & exceptions

• Collection costs apply to the extent permitted by law and only if reasonably incurred.
• The liability release for reporting is subject to applicable law.

Charges & Financial Obligations · Permission or license

Autopay lets AT&T charge your card or account without a signed receipt

If you enroll in automatic credit card billing, automatic payment or an electronic funds transfer plan, you authorize AT&T or its agent to charge or place holds on the card or financial institution account you provide, without a signed receipt. You certify you own the payment method, authorize AT&T to store it, and authorize it to charge your monthly bill each month on the date shown and any amounts outstanding if you cancel a Service. If you were required to give a credit card when starting a Service, you also authorize AT&T to charge that card (instead of your autopay card, if different) for amounts outstanding on cancellation. You agree to provide updated card or bank information when needed. If your card-issuing bank participates in a card updater program and you have not opted out, your bank may give AT&T updated card numbers and expiration dates and AT&T will update its files and keep charging your card. You agree AT&T is not responsible for insufficient funds or other charges you incur from attempts to charge or place holds or to transfer funds; card issuer terms also apply; and AT&T may charge an additional fee if charges cannot be processed or a bank draft or transfer is returned for insufficient funds.

Supporting quotations

you authorize us or our agent to charge or place holds on the credit or debit card or financial institution account number you provide to us, without requiring a signed receipt.

authorize us to store this information, and authorize us to automatically charge the amount of your monthly bill(s) each month on the date indicated on your monthly bill, and to charge any amounts outstanding if you cancel AT&T Service.

if your card-issuing bank participates in a card updater program and unless you opt out of this service, your bank may provide us with updated card numbers and expiration dates, and we will update our files with this information and continue to charge your card.

You agree that we’re not responsible for any insufficient funds or other charges you might incur as a result of any attempts to charge or place holds on your credit or debit card or to transfer funds.

we may charge you an additional fee.

Qualifications & exceptions

• Applies if you enroll in automatic card billing, automatic payment or an electronic funds transfer plan.
• Card updater sharing applies if your bank participates and unless you opt out.
• AT&T may charge an additional fee if charges cannot be processed or a draft or transfer is returned for insufficient funds.

Not stated here

• The text does not state the amount of the additional fee.

Charges & Financial Obligations · User right or choice

You can cancel autopay, but may lose promotions or discounts

You can cancel your authorization for automatic credit-card billing, automatic payment or electronic funds transfer by calling the customer care number on your bill or online at the AT&T app page. If you do, you may lose certain promotions or discounts. You should also contact your card issuer or financial institution to tell them you have cancelled your enrollment.

Supporting quotations

You can cancel your authorization for automatic credit-card billing, automatic payment, or electronic funds transfer by calling the customer care number on your bill or online at

If you do so, you may lose certain promotions or discounts.

Qualifications & exceptions

• Cancelling may cost you certain promotions or discounts.

Not stated here

• The linked att.com page is not supplied in this text.

Charges & Financial Obligations · Restriction or exception

Early termination fee if you do not meet a Service or Programming Commitment

Your Customer Service Summary, order confirmation or applicable fee schedule may include a minimum period in which you must maintain service on an eligible plan (Service Commitment) or maintain certain programming (Programming Commitment). If you do not meet the commitment, you agree to pay an early termination fee, which AT&T describes as an alternative means of performing your obligations that partially compensates it for the incomplete commitment on which your monthly rate is based, not a penalty.

Supporting quotations

Your Customer Service Summary, order confirmation, or applicable fee schedule for your AT&T Service may include a minimum period in which you must maintain service on an eligible plan (“Service Commitment”) or maintain certain programming (“Programming Commitment”).

If you do not meet that commitment, you agree to pay an early termination fee.

That fee is not a penalty but rather is an alternative means for you to perform your obligations under the Agreement

Qualifications & exceptions

• Applies only where a Customer Service Summary, order confirmation or fee schedule states a Service or Programming Commitment.

Not stated here

• The amount of any early termination fee is not stated here; it is in the documents the paragraph names, which are not supplied in this text.

Charges & Financial Obligations · Company practice

Refund credits include taxes; some loyalty credits do not

Amounts refunded as bill credits, cash payments or any other form include all applicable taxes, fees and surcharges that were originally paid on them. Credit amounts that do not represent a refund of, or discount to, the price paid for any good or Service, such as customer loyalty rewards, do not result in a refund of any tax, fee or surcharge you previously paid.

Supporting quotations

Any amounts refunded in the form of bill credits, cash payments, or any other form will include all applicable taxes, fees and surcharges that were originally paid on such amounts.

Credit amounts, such as customer loyalty rewards, that do not represent a refund of, or a discount to, the price paid for any good or AT&T Service will not result in the refund of any tax, fee, or surcharge you previously paid.

Qualifications & exceptions

• The tax-inclusive rule applies to refunds; credits that are not a refund or price discount do not trigger tax refunds.

Sharing & Disclosure · Permission or license

Business or government benefits can change without notice; account information is shared

You may receive discounts, credits, promotions and other Benefits through a business or government customer's agreement (a Business Agreement) or a military/government program. These Benefits come solely from the Business Agreement or at AT&T's discretion and may be modified or terminated without notice; they vary, depend on ongoing eligibility or enrollment criteria that AT&T may verify or audit in its discretion, and FirstNet individual users must also meet FirstNet eligibility criteria and may be re-verified. If a business or government entity pays or is liable for your charges, you authorize AT&T to share your Account information with it or its authorized agents; if you are liable for your own charges but receive Benefits under a Business Agreement, you authorize sharing enough Account information to verify continuing eligibility, and AT&T may contact you to confirm. If you cancel Joint Billing or a service from an affiliate that gave you Benefits, your rates are adjusted without notice to a plan you qualify for.

Supporting quotations

All such Benefits are provided to you solely as a result of the corresponding Business Agreement or at our discretion and may be modified or terminated without notice.

If a business or government entity pays your charges or is otherwise liable for the charges, you authorize us to share your Account information with it or its authorized agents.

then you authorize us to share enough Account information with your business or government entity, or its authorized agents, to verify your continuing eligibility for those Services or Benefits.

If you cancel Joint Billing or the service from the affiliate, your rates will be adjusted without notice to a rate plan for which you qualify.

ongoing eligibility/enrollment criteria, which we may verify or audit in our discretion.

Qualifications & exceptions

• Benefits can be modified or terminated without notice.
• Sharing is limited to enough Account information to verify eligibility where you are liable for your own charges.
• Applies to Business Agreement and military/government discount or benefit programs and Joint Billing.

Not stated here

• The linked additional terms for Wireless Services are not supplied in this text.

Charges & Financial Obligations · Procedure

Billing questions: contact customer service, then Notice of Dispute within 180 days

If you think something is wrong with your bill, contact customer service as soon as possible; if you are not satisfied with the resolution, you may send a Notice of Dispute under Section 1.3. You have 180 days from the date of the bill either to notify customer service or submit a Notice of Dispute; otherwise you waive your rights to dispute the bill and to take part in any legal action raising that dispute. The 180-day period does not apply in any state in which this contractual notice provision is prohibited.

Supporting quotations

If you believe that there’s something wrong with your bill, please contact customer service as soon as possible.

you may send us a Notice of Dispute pursuant to Section 1.3.

you have 180 days from the date of the bill either to notify customer service or submit a Notice of Dispute. Otherwise, you’ll have waived your rights to dispute the bill and to participate in any legal action raising that dispute.

This limitations period does not apply in any state in which this contractual notice provision is prohibited.

Qualifications & exceptions

• The 180 days run from the date of the bill.
• Does not apply in any state in which the contractual notice provision is prohibited.

Charges & Financial Obligations · Restriction or exception

Missing the 180-day billing dispute window waives the dispute and related legal action

If you have a billing dispute, you have 180 days from the date of the bill to notify customer service or submit a Notice of Dispute. If you do not, you waive your rights to dispute the bill and to take part in any legal action raising that dispute. This limitation does not apply in any state in which this contractual notice provision is prohibited.

Supporting quotations

you have 180 days from the date of the bill either to notify customer service or submit a Notice of Dispute. Otherwise, you’ll have waived your rights to dispute the bill and to participate in any legal action raising that dispute.

This limitations period does not apply in any state in which this contractual notice provision is prohibited.

Qualifications & exceptions

• The 180 days run from the date of the bill.
• Does not apply in any state in which the notice provision is prohibited.

Cross-references

• narrows (model-proposed): Legal action must start within two years — For billing disputes the window is 180 days from the bill date, much shorter than the general two-year deadline to start legal action, except where the notice provision is prohibited by state law.

Data Access & Collection · Context

Privacy is governed by the separate AT&T Privacy Notice

For how AT&T collects, uses and protects your personal information, including location information, the Agreement points to the AT&T Privacy Notice; FirstNet individual users should review the FirstNet Privacy Notice instead.

Supporting quotations

please see the AT&T Privacy Notice located at

FirstNet individual users should review the FirstNet Privacy Notice at

Qualifications & exceptions

• FirstNet individual users are pointed to the FirstNet Privacy Notice.

Not stated here

• The AT&T Privacy Notice and FirstNet Privacy Notice are linked and not supplied in this text, so this card cannot say what personal information is collected, used or shared.

Account & Service Control · Restriction or exception

Children under 13 and AT&T's disclaimer about content and access controls

Children under 13 should not be permitted to access Services unless allowed by an Account holder who is their legal guardian. By letting a child access a Service you give access to all features (such as email, texts and device applications), the internet and a broad range of third-party content, and it is your sole responsibility to decide whether the features are appropriate for a minor. AT&T is not responsible for any content accessed by you or minors, does not guarantee the accuracy of any access controls it offers, and you agree not to hold it liable for loss or damage from using such controls.

Supporting quotations

Children under the age of 13 should not be permitted to access AT&T Services unless allowed by an Account holder who is their legal guardian.

It is your sole responsibility to determine whether the features are appropriate for a minor.

AT&T is not responsible for any content accessed by you or minors.

AT&T does not guarantee the accuracy of any access controls available from AT&T, and you agree that you will not hold us liable for any loss or damage of any kind incurred as a result of the use of any such access controls.

Qualifications & exceptions

• Under-13 access is tied to permission from an Account holder who is the child's legal guardian.

Legal Rights & Agreement Rules · Restriction or exception

Governing law and exclusive Dallas, Texas courts for non-arbitrated disputes

Except for the arbitration provision, which is governed by the Federal Arbitration Act, the law of the state where AT&T currently provides you Services (for wireless service, the state of your current billing address or address of record) governs the Agreement, except to the extent preempted by or inconsistent with federal law. Unless you and AT&T agree otherwise and to the greatest extent permitted by law, the state and federal courts in Dallas, Texas have exclusive jurisdiction over disputes that are not subject to arbitration, except disputes brought in small claims court, and over any action about the applicability or enforceability of the arbitration provision. Both sides consent to those courts and waive objections based on personal jurisdiction, venue or inconvenient forum, and any right to seek to transfer the venue.

Supporting quotations

the law of the state in which we currently provide you with AT&T Services (or, for wireless service, the state of your current billing address or current address of record) governs this Agreement, except to the extent that law is preempted by or inconsistent with applicable federal law.

the state and federal courts in Dallas, Texas will have exclusive jurisdiction over any disputes (except disputes brought in small claims court) that are not subject to arbitration or over any action involving the applicability or enforceability of the arbitration provision or any of its parts.

waive any objections to personal jurisdiction or to venue in those courts based on inconvenient forum, or any other basis, and waive any right to seek to transfer or change venue of any such action to another court.

Qualifications & exceptions

• For wireless service the governing state is that of your current billing address or current address of record.
• Dallas courts are exclusive except for small claims court and unless you and AT&T agree otherwise.

Legal Rights & Agreement Rules · Restriction or exception

Class action and jury trial waivers

To the greatest extent permitted by law, you and AT&T each may bring claims, in court or arbitration, only in an individual capacity, and neither may take part as a plaintiff, claimant or class member in any class, collective, consolidated, private attorney general or representative proceeding, including ones brought by a third party; you may not bring a claim on behalf of a class, group or another person. Nothing in this or any prior Agreement prevents you or AT&T from participating in a class-wide or mass settlement. To the greatest extent permitted by law, you and AT&T also waive the right to a jury trial.

Supporting quotations

each party may bring claims (whether in court or in arbitration) against the other only in an individual capacity.

Neither party may participate as a plaintiff, claimant, or class member in any class, collective, consolidated, private attorney general, or representative proceeding.

nothing in this or any prior Agreement prevents you or AT&T from participating in a class-wide or mass settlement of claims.

To the greatest extent permitted by law, you and AT&T waive the right to a jury trial.

Qualifications & exceptions

• Applies to the greatest extent permitted by law.
• Class-wide or mass settlement participation is expressly not prevented.

Content & IP Rights · Context

Software you use with the Services is subject to the Agreement and any EULA

If you connect to Services by using, downloading or installing an application or other Software that AT&T made available, directly or through vendors, your use is subject to the Agreement and any End User License Agreement (EULA) for the Software. "Software" means any application related to the Services or the Agreement (including code, scripts, interfaces, graphics, displays, text, documentation and other components), any updates, modifications or enhancements to it, and any specific AT&T or vendor web site to which the Software directs you through a browser.

Supporting quotations

your use of the Software is subject to this Agreement and any End User License Agreement (“EULA”) for the Software.

The term “Software” means the following: (a) any application related to the Services or this Agreement

(c) any specific AT&T or vendor web site to which the Software directs you via any browser.

Qualifications & exceptions

• Applies to Software AT&T made available, directly or indirectly through vendors.

Not stated here

• Any EULA is a separate document not supplied in this text.

Content & IP Rights · Permission or license

Limited, revocable license to use Software; AT&T or vendor keeps ownership

AT&T (or the vendor, for vendors' Software) remains the owner of the Software, which is not sold to you. As long as you comply with the Agreement and any EULA, AT&T grants you a revocable, nonexclusive, nontransferable, limited right to install and use the Software on a single computer or device you own and control and to access and use it on that device. AT&T is not responsible for material or content you transmit, store, delete, record or play using the Software.

Supporting quotations

We (or for vendors’ Software, the vendor) remain the owner of the Software, which isn’t being sold to you.

AT&T grants you a revocable, nonexclusive, nontransferable, limited right to install and use the Software on a single computer or device that you own and control

We’re not responsible for any material or content that you transmit, store, delete, record, or play using the Software.

Qualifications & exceptions

• Conditioned on complying with the Agreement and any EULA.
• Limited to a single computer or device that you own and control.

Content & IP Rights · Restriction or exception

Software use restrictions

You may use the Software only in strict adherence to the Agreement, the EULA and the terms of any other agreements associated with your device. You may not decompile, reverse engineer, disassemble, derive source code from or decrypt the Software; modify or create derivative works from it; violate applicable laws in connection with it; remove or obscure proprietary notices; other than through an AT&T-authorized reseller, use it for any revenue-generating or commercial enterprise other than participating in AT&T's Services; use it to create a product, Service or software that competes with or substitutes for AT&T's; use it to send automated queries to any web site or unsolicited commercial email; or use AT&T's proprietary information, interfaces or other intellectual property to design, develop, manufacture, license or distribute applications, accessories or devices for use with the Software.

Supporting quotations

You may use the Software only in strict adherence to the terms of this Agreement, the EULA, and the terms of any other agreements associated with your device.

(a) decompile, reverse engineer, disassemble, attempt to derive the source code of or decrypt the Software

(e) other than resale by an AT&T-authorized reseller, use the Software for any revenue-generating endeavor or commercial enterprise other than the use of this Software to participate in our Services

(f) use the Software for creating a product, Service, or software that is, directly or indirectly, competitive with or in any way a substitute for any Services, product, or software offered by us

(g) use the Software to send automated queries to any web site or to send any unsolicited commercial email

Qualifications & exceptions

• Commercial use is barred except resale by an AT&T-authorized reseller or use to participate in AT&T's Services.

Content & IP Rights · Restriction or exception

Software export and re-export limits

None of the Software or its underlying information or technology may be downloaded or exported or re-exported into (or to a national or resident of) any country to which the United States has embargoed goods, or to anyone on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. The Software and underlying technology also may not be exported outside the United States or to any foreign entity or "foreign person" as defined by U.S. government regulations, including anyone who is not a citizen, national or lawful permanent resident of the United States.

Supporting quotations

None of the Software or underlying information or technology may be downloaded or otherwise exported or re-exported: (a) into (or to a national or resident of) any country to which the United States has embargoed goods; or (b) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Deny Orders.

The Software and any underlying technology may not be exported outside the United States or to any foreign entity or “foreign person” as defined by U.S. government regulations

Qualifications & exceptions

• Two limits: embargoed countries and listed persons, and a broader bar on export outside the United States or to foreign persons.

Content & IP Rights · Restriction or exception

AT&T keeps its intellectual property; you get no implied rights

You agree that Software, AT&T Services and AT&T equipment (AT&T IP) are protected by trademark, copyright, patent and intellectual property laws or treaty provisions, and that their source and object code and their format, directories, queries, algorithms, structure and organization are the intellectual property and proprietary and confidential information of AT&T, its suppliers and its licensors. Except as expressly stated in the Agreement you receive no intellectual property rights in AT&T IP by implication, estoppel or other legal theory, and all other rights are reserved. You also have no intellectual or other property rights in information AT&T provides or uses to deliver Services, such as Account or phone numbers or email addresses assigned to you.

Supporting quotations

Except as expressly stated in this Agreement, you are not granted any intellectual property rights in or to AT&T IP by implication, estoppel, or other legal theory, and all rights in and to AT&T IP not expressly granted in this Agreement are hereby reserved and retained by us.

Nor do you have any intellectual or other property rights in any information that we provide or use to deliver AT&T Services, such as any Account or phone numbers or email addresses assigned to you.

Qualifications & exceptions

• Rights are limited to those expressly stated in the Agreement.
• Includes Account numbers, phone numbers and email addresses assigned to you.

Content & IP Rights · Restriction or exception

Third-party and open source licenses control use of that software

AT&T IP may use or include third-party software under open source or third-party license terms. Your right to use that Third-Party Software as part of the Services is governed by the applicable license, including its notices, terms, disclaimers and posted changes; if the Agreement conflicts with those licenses, the licenses control your use of that software. The Application or its components are not deemed open source or publicly available software, and your use of AT&T IP is subject to all Third-Party Software Notices.

Supporting quotations

In the event of a conflict between the terms of this Agreement and the terms of those licenses, the terms of those licenses will control your use of the relevant Third-Party Software.

In no event will the Application or components thereof be deemed to be “open source” or “publicly available” software.

You agree that your use of AT&T IP is subject to the terms of all Third-Party Software Notices.

Qualifications & exceptions

• The licenses control only for the relevant Third-Party Software, where they conflict with the Agreement.

Not stated here

• The Third-Party Software Notices are not supplied in this text.

Content & IP Rights · Restriction or exception

AT&T names and logos may not be used commercially without written consent

The AT&T names, related logos, product and service names, design marks and slogans are trademarks and service marks owned by and used under license from AT&T. You may not use them in advertising, publicity or any other commercial manner without AT&T's prior written consent, which AT&T may withhold for any or no reason.

Supporting quotations

You are not authorized to use the AT&T Marks in any advertising, publicity, or in any other commercial manner without the prior written consent of AT&T, which may be withheld for any or no reason.

Qualifications & exceptions

• Prior written consent is required; AT&T may withhold it for any or no reason.

Content & IP Rights · Procedure

Copyright complaints: DMCA notices and the AT&T Copyright Infringement Program

If you believe your work was copied and posted, stored or transmitted in connection with AT&T Services in a way that constitutes copyright infringement, you can notify AT&T's Copyright Agent under the Digital Millennium Copyright Act with the information listed on AT&T's DMCA page, sent to the copyright email address. Separately, the AT&T Copyright Infringement Program lets copyright holders notify AT&T of claimed infringement on its transitory digital network communications services. If a content owner or its agent submits a notice identifying an IP address that AT&T can, with reasonable efforts, trace to a particular identifiable subscriber as of the date and time in the notice, AT&T forwards a copyright alert to the contact information on file for the subscriber Account, advising the Account holder of the allegation and providing information about online copyright infringement.

Supporting quotations

If you believe that your work has been copied and has been posted, stored, or transmitted in connection with AT&T Services in a way that constitutes copyright infringement, in accordance with the Digital Millennium Copyright Act (“DMCA”), please tell us by providing the information listed at

The AT&T Copyright Infringement Program (AT&T CIP) allows copyright holders to notify us of claimed infringement occurring on our transitory digital network communications services

we will forward a copyright alert to the contact information on file for the subscriber Account, advising the Account holder of the allegation and providing information about online copyright infringement.

Qualifications & exceptions

• Alerts are forwarded only where the IP address can, with reasonable efforts, be traced to a particular identifiable subscriber as of the date and time in the notice.
• The alert goes to the contact information on file for the Account.

Not stated here

• The DMCA page and the program page are linked and not supplied in this text, so this card cannot say what information a notice must contain or what other steps the program takes.

Account & Service Control · Restriction or exception

After a copyright alert you must act; repeated notices can end your Services

When AT&T forwards a copyright alert to your Account, it is your responsibility to take immediate action to check your internet connected devices and local network so they do not generate more copyright infringement notices. If AT&T keeps receiving notices traceable to an IP address associated with your Account, it may take further action consistent with the federal statute it cites, which may ultimately result in termination of your AT&T Services.

Supporting quotations

we will forward a copyright alert to the contact information on file for the subscriber Account

it is your responsibility to take immediate action to check your internet connected devices and your local network to ensure that you don’t generate additional copyright infringement notices.

which may ultimately result in termination of your AT&T Services.

Qualifications & exceptions

• Applies to notices traceable to an IP address associated with your Account.
• Termination is described as a possible ultimate result ("may").

Not stated here

• The cited federal statute is not supplied in this text, so this card does not describe what it requires.

Sharing & Disclosure · Company commitment

Your identity is withheld from content owners absent a court order; AT&T may challenge notices

Account holders' personally identifiable information is protected in the copyright process, and AT&T will not give it to content owners unless required to by court order. AT&T's policies may be periodically revised. By using the Services you agree AT&T has the right, but not the obligation, to challenge on your behalf the legitimacy of any copyright infringement notification it receives, and you grant AT&T the limited authority needed for that challenge.

Supporting quotations

The Account holders’ personally identifiable information is protected throughout this process. We will not provide such information to content owners unless required to do so by court order.

you agree that we have the right, but not the obligation, to challenge on your behalf the legitimacy of any notification of copyright infringement which we receive, and you agree to grant us such limited authority as may be necessary to allow for such a challenge.

Qualifications & exceptions

• The identity protection has an exception where a court order requires disclosure.
• AT&T has a right but no obligation to challenge a notice on your behalf.

Not stated here

• The linked program page is not supplied in this text.

Legal Rights & Agreement Rules · Restriction or exception

Third-party information, apps and services are at your own risk

AT&T says it is not a publisher of third-party information, applications, services or other content and is not responsible for third parties' opinions, advice, statements, information, services or goods. AT&T, its service providers and suppliers do not underwrite or assume your risk. You agree that your use of third-party information, applications, services, content or products is at your own risk, that AT&T does not warrant their safety, quality or appropriateness, and that it does not provide customer service, repairs or other support for them. Third-party providers may impose additional charges, and information you give them is governed by their policies or terms.

Supporting quotations

WE ARE NOT A PUBLISHER OF THIRD-PARTY INFORMATION, APPLICATIONS, SERVICES, OR OTHER CONTENT AND WE ARE NOT RESPONSIBLE FOR ANY OPINIONS, ADVICE, STATEMENTS, OTHER INFORMATION, SERVICES, OR GOODS PROVIDED BY THIRD PARTIES.

You agree that your use of third-party information, applications, services, content, or products is at your own risk

Third-party content or service providers may impose additional charges. Any information you provide to third parties is governed by their policies or terms.

Qualifications & exceptions

• Third-party providers may impose additional charges.
• Information you give third parties is governed by their policies or terms.

Content & IP Rights · Restriction or exception

Third-Party Content is copyrighted and AT&T may restrict or deny access

For services letting you access, view, listen to, interact with, record or store third-party audio and visual content (Third-Party Content), AT&T does not guarantee access to or the availability of any particular content, or how long it remains available. The content is the copyrighted material of its supplier and may not be reproduced, published, broadcast, rewritten or redistributed without that supplier's written permission, except to the extent allowed under fair use provisions of U.S. copyright laws or comparable foreign provisions. You agree AT&T has no liability to you or anyone else who uses your Account or Services regarding Third-Party Content, and AT&T may in its sole discretion restrict or deny access to any Third-Party Content or other third-party information, application, services or products.

Supporting quotations

we don’t guarantee the access to or availability of any particular Third-Party Content, or the length of time any particular Third-Party Content may remain available.

may not be reproduced, published, broadcast, rewritten, or redistributed without the written permission of the third party that supplied it, except to the extent allowed under the “fair use” provisions of the U.S. copyright laws or comparable provisions of foreign laws.

You agree that we will have no liability to you, or to anyone else who uses your AT&T Account or your AT&T services, with regard to any Third-Party Content.

We reserve the right in our sole discretion to restrict or deny access to any Third-Party Content or other third-party information, application, services, or products.

Qualifications & exceptions

• Redistribution is allowed with the supplier's written permission or to the extent allowed under fair use or comparable foreign provisions.
• AT&T's right to restrict or deny access is in its sole discretion.

Legal Rights & Agreement Rules · Restriction or exception

AT&T may assign the Agreement without notice; you cannot

AT&T may assign the Agreement or parts of it to any third party without your consent and without notice, but you cannot assign the Agreement or any rights or legal claims from it without AT&T's prior written permission. After an AT&T assignment, references to AT&T refer solely to the assignee, AT&T is no longer your service provider, the assignee becomes responsible for your services, and AT&T has no liability or obligation to you, with your recourse limited to the assignee. Except as stated in the Agreement, anyone who uses or benefits from your Services is not a third-party beneficiary who can enforce the Agreement.

Supporting quotations

We may assign this Agreement or parts of this Agreement to any third party without your consent and without notice to you, but you cannot assign the Agreement or any rights or legal claims arising from it without our prior written permission.

your recourse for any liabilities or obligations will be solely limited to the assignee of this Agreement.

Except as stated in this Agreement, anyone who uses or benefits from your AT&T Services is not a third-party beneficiary who can enforce this Agreement against you, us, or anyone else.

Qualifications & exceptions

• You need AT&T's prior written permission to assign; AT&T needs neither consent nor notice.
• Third-party beneficiary exclusion applies except as stated in the Agreement.

Account & Service Control · Restriction or exception

Using Services means acceptance and confirms you are an adult able to contract

By agreeing, acknowledging or signing any agreement, or by activating, using or paying for any Service, which counts as acceptance, you confirm you are over the age of majority and able to enter binding contracts. If you use Services on behalf of an entity such as a corporation or organization, you accept the Agreement on that entity's behalf, and if that entity has separately entered a business agreement with AT&T, those business terms control.

Supporting quotations

you’re confirming that you’re over the age of majority and have the capacity to enter into binding contracts.

if you’re using AT&T Services on behalf of any entity, such as a corporation or other organization, you’re accepting this Agreement on that entity’s behalf. If that entity has separately entered into a business agreement with us, those business terms control.

Qualifications & exceptions

• Acceptance is by agreeing, acknowledging, signing, activating, using or paying.
• Business terms control only if the entity has separately entered a business agreement with AT&T.

Legal Rights & Agreement Rules · Company practice

AT&T may change terms, rates and fees at any time; continued use is acceptance

AT&T may add, modify or delete any terms, conditions, rates or fees for any Service at any time. It will give notice of changes that are materially adverse to you (not including government-imposed fees or surcharges passed on to you, or changes to rates, fees or surcharges within limits set in the Agreement or incorporated documents) by email, bill insert or message, text or other message, website posting, mail or another method it deems practicable, and may give notice of non-material changes at its sole discretion. Continued use of or payment for Services after the effective date means you accept the change. If AT&T notifies you of a materially adverse change during your Service or Programming Commitment and you do not accept it, you must cancel the Service within 14 days of the notice to avoid an early termination fee, if applicable.

Supporting quotations

We may add, modify, or delete any terms, conditions, rates, or fees for any AT&T Service at any time.

We will provide you with notice of changes that are materially adverse to you

Your continued use or payment for AT&T Services after the effective date of the change means you have accepted the change.

you must cancel the AT&T Service within 14 days of the notice to avoid an early termination fee, if applicable.

Qualifications & exceptions

• Notice is required only for materially adverse changes, and excludes passed-on government fees and changes within limits set in the Agreement or incorporated documents.
• The 14-day cancellation window applies to materially adverse changes during a Service or Programming Commitment.
• Notice method is whatever AT&T deems practicable.

Legal Rights & Agreement Rules · Restriction or exception

This Agreement supersedes prior agreements; English version controls

The Agreement supersedes any prior agreement between you and AT&T regarding your Services. If it conflicts with an applicable EULA, the Agreement controls unless the EULA specifically states otherwise. The English version is the original, and if it conflicts with a translation the English version controls.

Supporting quotations

This Agreement supersedes any prior agreement between us regarding your AT&T Services.

In the event of a conflict between this Agreement and an applicable EULA, this Agreement controls unless the EULA specifically states otherwise.

If there is a conflict between it and any translated version, the English version controls.

Qualifications & exceptions

• The EULA prevails only if it specifically states otherwise.

Legal Rights & Agreement Rules · Restriction or exception

Unenforceable terms are severed (except in Section 1.3); key terms survive termination

Except as specifically provided in the dispute resolution and arbitration provision (Section 1.3), if any provision is found unenforceable the remaining provisions stay in full force and effect. Some terms continue after the Agreement is terminated by either side, including, but not limited to, dispute resolution (Section 1.3), disclaimer of warranties (1.6), limitations of liability (1.7), indemnification (1.8) and governing law (1.12).

Supporting quotations

Except as specifically provided in the dispute resolution and arbitration provision (Section 1.3), if any provision of this Agreement is found to be unenforceable, the remaining provisions will remain in full force and effect.

some terms will continue to apply after termination. These terms include, but are not limited to, the provisions regarding dispute resolution (Section 1.3), disclaimer of warranties (Section 1.6), limitations of liability (Section 1.7), indemnification (Section 1.8), and governing law (Section 1.12).

Qualifications & exceptions

• Severability is subject to the specific provisions of Section 1.3.
• The survival list is not exhaustive ("include, but are not limited to").

Legal Rights & Agreement Rules · Restriction or exception

Entire agreement: marketing materials and promises do not modify the terms

The Agreement is AT&T's entire agreement with you and supersedes prior or contemporaneous agreements or understandings, written or oral. To the greatest extent permitted by applicable law, you cannot rely on marketing materials or statements or promises by AT&T's employees or agents to modify the terms of the Agreement.

Supporting quotations

This Agreement constitutes our entire agreement and supersedes any prior or contemporaneous agreements or understandings between us, either written or oral.

you cannot rely on marketing materials or statements or promises by our employees or agents to modify the terms of this Agreement.

Qualifications & exceptions

• Applies to the greatest extent permitted by applicable law.

Not stated here

• The text does not say how this interacts with the documents it elsewhere incorporates, such as a Customer Service Summary, which are carded where they appear.

Legal Rights & Agreement Rules · Restriction or exception

Service interruptions and events beyond AT&T's control

AT&T's ability to provide Services is subject to the availability and operational limits of equipment and facilities, including third-party networks it does not control. You agree temporary interruptions or delays may occur and AT&T is not liable for them. AT&T is also not responsible for interruptions or delays caused by events outside its control, such as war, terrorism, civil disorder, labor strikes, natural disasters, medical epidemics or pandemics, destruction of network facilities or transportation infrastructure, or any other events beyond its reasonable control.

Supporting quotations

temporary interruptions or delays of AT&T Services may occur, and that AT&T is not liable for them.

we aren’t responsible for interruptions or delays caused by events outside our control, such as war, acts or threats of terrorism, civil disorder, labor strikes or disruptions, natural disasters

Qualifications & exceptions

• Covers temporary interruptions or delays; the listed events are examples.

Legal Rights & Agreement Rules · Company practice

Non-waiver of rights; AT&T may elect Guarantee program benefits

AT&T may decide not to enforce its rights or remedies in specific instances, and that decision does not waive any of its rights or remedies. Notwithstanding the warranty disclaimers and liability limits in Sections 1.6 and 1.7, AT&T may elect to grant customer benefits under the AT&T Guarantee program, which may be updated from time to time.

Supporting quotations

That decision is not a waiver of any of our rights or remedies.

AT&T may elect to grant Customer benefits for AT&T Service as outlined in the AT&T Guarantee program, which may be updated from time to time

Qualifications & exceptions

• Guarantee benefits are granted if AT&T elects to; the text does not make them mandatory.

Not stated here

• The AT&T Guarantee program terms are linked and not supplied in this text, so this card cannot say what benefits exist.

Legal Rights & Agreement Rules · Context

Wireless Service Terms: who provides service and which section controls

AT&T wireless service, including FirstNet individual users' wireless service, is provided by AT&T Mobility LLC acting on behalf of its FCC-licensed affiliates or AT&T's assignee or successor. Section 2 contains terms for all AT&T Wireless Services; Section 3 adds terms for AT&T Prepaid Wireless Service, Section 4 for DataConnect/Session-based Wireless plans, and Section 8 for AT&T OneConnect Service. If Section 2 conflicts with Section 3, 4 or 8, the terms in Section 3, 4 or 8 control. Separate phone numbers are listed for postpaid or OneConnect questions and for Prepaid questions.

Supporting quotations

AT&T wireless service, including FirstNet individual users’ wireless service (“Wireless Service”), is provided by AT&T Mobility LLC, acting on behalf of its FCC-licensed affiliates or AT&T’s assignee or successor

If terms in Section 2 conflict with terms in Section 3, Section 4, or Section 8, the terms in Section 3, Section 4 or Section 8 will control.

For questions about Wireless Service, please call 800.331.0500 for postpaid service or AT&T OneConnect Service and 800.901.9878 for AT&T Prepaid service.

AT&T Wireless Service Terms

Qualifications & exceptions

• In the Wireless Service Terms, "AT&T" or "us" means AT&T Mobility LLC acting for its FCC-licensed affiliates, or its assignee or successor.
• Sections 3, 4 and 8 control over Section 2 where they conflict.

Legal Rights & Agreement Rules · Context

Your Wireless Service Agreement includes your Customer Service Summary, plan brochures and app terms

Your Wireless Service Agreement includes your Customer Service Summary; the Wireless Service terms and conditions in the brochures available in retail stores and online at the time of your purchase; and additional terms for your use of AT&T apps, features and services, available in the app, on your Device and online. AT&T's wireless network may provide broadband access, and information on the linked broadband information page about transmitting information and network management is not part of your Agreement.

Supporting quotations

Your Wireless Service Agreement includes the following:

Your Customer Service Summary;

Your Wireless Service terms and conditions found in the brochures that are available in the retail store and online at

Additional terms and conditions that apply to your use of AT&T apps, features and services, which are available in the app, on your Device and online at

The information provided on the broadband information page is not part of your Agreement.

Qualifications & exceptions

• Plan brochure terms are those available at the time of your purchase.
• The broadband information page is expressly not part of your Agreement.

Not stated here

• The Customer Service Summary, plan brochures, app terms and broadband information page are not supplied in this text, so this card cannot say what they contain.

Charges & Financial Obligations · Restriction or exception

What Wireless Service includes: rate plan allotments, optional features and other carriers

Your Wireless Service includes the services in your rate plan, which sets your monthly usage allotment and charges for voice, messaging and/or data, overage rates, pay-per-use rates and coverage area, and any optional features or services you add to a line, which may carry additional charges and terms. Unless your rate plan says otherwise, unused voice, messaging and data allotment from one billing cycle does not carry over to another. Unless your rate plan says otherwise, your Wireless Service does not include other carriers' networks in the U.S. or while traveling internationally, and additional charges may apply for using them.

Supporting quotations

Unless specified otherwise in your rate plan terms, any unused allotment of voice, messaging and data services, from one billing cycle will not carry over to any other billing cycle.

overage rates when you exceed your rate plan’s monthly usage allotment; pay-per-use rates; and your coverage area.

Any optional features and services you add to any line on your Account, which may be subject to additional charges and terms and conditions.

Unless otherwise specified in your rate plan, your Wireless Service does not include—and additional charges may apply for use of—other carriers’ networks in the U.S. or while traveling internationally.

Your Wireless Service includes:

Qualifications & exceptions

• No carryover of unused allotments unless the rate plan terms say otherwise.
• Other carriers' networks are excluded unless the rate plan says otherwise, and charges may apply.

Account & Service Control · Context

Devices that may be used with AT&T Wireless Service

AT&T Wireless Service may be used with a mobile device containing a SIM assigned to your Account, or a device designed and purchased for use exclusively on AT&T's network. The Wireless Service Terms use "Device" or "Equipment" interchangeably for these.

Supporting quotations

AT&T Wireless Service may be used with: (a) a mobile device that contains a SIM that is assigned to your Account or (b) a device that is designed and purchased for use exclusively on AT&T’s network

Account & Service Control · Company commitment

Voice Service within your coverage area

If your rate plan includes voice service, subject to the limitations in the Agreement, you can make and receive calls within your rate plan's coverage area. Additional charges may apply for Voice Service used outside that coverage area.

Supporting quotations

If your rate plan includes voice service, subject to the limitations in this Agreement, you can make and receive calls within your rate plan’s coverage area

Additional charges may apply for Voice Service used outside your rate plan’s coverage area.

Qualifications & exceptions

• Only if your rate plan includes voice service.
• Subject to the limitations in the Agreement.

Use & Processing · Company practice

Messaging Service: no delivery guarantee, 72-hour deletion and data treatment

If your rate plan includes SMS, MMS and/or Advanced Messaging (RCS) messages, you can send and receive them subject to the Agreement's limitations. Apps that use other messaging protocols and over-the-top messaging apps may incur data charges, and messages sent from or received on tablets, laptops, smart watches or other connected devices are treated as data usage, not messages. AT&T does not guarantee delivery, and messages, including downloaded content, not delivered within 72 hours are deleted; AT&T may change that period without notification. Advanced Messaging will not work if messaging or data is blocked on the line. Group message size maximums apply depending on device mix and capabilities, and AT&T may change the message size limit at any time without notification. Some message elements may not be accessible on certain devices, and you may receive unsolicited messages from third parties as a result of visiting internet sites.

Supporting quotations

If your rate plan includes the ability to send and receive AT&T text (SMS), pictures or video (MMS), and/or Advanced Messaging (RCS) chat messages

Messages sent from or received on tablets, laptops, smart watches, or other connected devices are treated as data usage, not messages.

AT&T does not guarantee delivery of messages. Messages, including downloaded content, not delivered within 72 hours will be deleted and no longer available. AT&T reserves the right to change this delivery period as needed without notification.

Advanced Messaging will not work if messaging or data has been blocked on your line.

AT&T reserves the right to change the Message size limit at any time without notification.

You may receive unsolicited messages from third parties as a result of visiting internet sites.

Qualifications & exceptions

• Messages not delivered within 72 hours are deleted; AT&T may change this period without notification.
• Messages on tablets, laptops, smart watches or other connected devices count as data usage.
• Messaging may need to be provisioned on the account along with a data plan.

Not stated here

• The linked Advanced Messaging page is not supplied in this text.

Account & Service Control · Company commitment

Data Service and third-party services delivered through it

If your rate plan includes data, subject to the Agreement's limitations, you can browse the internet and access wireless services, content and apps, including email, GPS navigation and video streaming. Services provided through the Data Service may be provided by AT&T or its affiliates, assignees or successors, or by third parties subject to service-specific terms and conditions.

Supporting quotations

If your rate plan includes data, subject to the limitations in this Agreement, you will be able to browse the internet and access wireless services, content and apps

Services provided via the Data Service may be provided by AT&T or its affiliates, assignees, successors, or by third parties subject to service-specific terms and conditions.

Qualifications & exceptions

• Only if your rate plan includes data.
• Third-party services are subject to service-specific terms and conditions.

Data Access & Collection · Company practice

AT&T Wi-Fi Service: possible no-charge access, auto-authentication and data collection

If you have a qualified rate plan and a Wi-Fi capable device, AT&T Wi-Fi Service in the U.S. may be available at no additional charge and your device may auto-authenticate at AT&T Wi-Fi locations. Use is subject to the separate Wi-Fi Terms of Service, and if you auto-authenticate your use may also be subject to the URL filtering choices of the location owner or operator. You can disable auto-authentication on your device, for example by turning off Wi-Fi. Certain information about you or your Device may be collected when you use AT&T Wi-Fi Service. The service is for Wireless customers; home networking Wi-Fi for Internet Service customers is governed by subsection 6.2.4 instead.

Supporting quotations

AT&T Wi-Fi Service in the U.S. may be available to you at no additional charge and your device may auto-authenticate at AT&T Wi-Fi Service locations.

your use may be subject to the Wi-Fi Terms and the URL filtering choices of the location owner or operator.

Auto-authentication can be disabled on your device, e.g., by turning off Wi-Fi.

Certain information about you or your Device may be collected when you use AT&T’s Wi-Fi Service.

Qualifications & exceptions

• Available at no additional charge only with a qualified rate plan and a Wi-Fi capable device, and "may be" available.
• Applies to Wireless customers; Internet Service home Wi-Fi is governed by subsection 6.2.4.

Not stated here

• The Wi-Fi Terms of Service are linked and not supplied in this text, and the paragraph does not say which information about you or your Device is collected.

Use & Processing · Company practice

Caller ID display, blocking limits and incoming call labels

Your Caller ID information, such as your name and phone number, may be displayed on the device or bill of the person receiving your call, and technical limitations may in some circumstances prevent you from blocking its transmission. Contact customer service about blocking the display of your name and number; blocking may not be available when using Data Services. If applicable to your rate plan and Device, an incoming call identification feature may notify you of incoming calls and apply generic labels such as telemarketing, suspected spam or suspected fraud.

Supporting quotations

Your caller identification (“Caller ID”) information (such as your name and phone number) may be displayed on the Device or bill of the person receiving your call; technical limitations may, in some circumstances, prevent you from blocking the transmission of Caller ID information.

Caller ID blocking may not be available when using Data Services.

may apply generic labels such as telemarketing, suspected spam, and/or suspected fraud to some of those calls.

Qualifications & exceptions

• Blocking may not be available when using Data Services.
• The call labeling feature applies only if applicable to your rate plan and Device.

Account & Service Control · Restriction or exception

You need a U.S. mailing address and coverage; coverage maps are approximations

To activate and maintain Wireless Service you must have a U.S. mailing address and live within the owned and operated network coverage area of AT&T, its assignee or its successor. Coverage maps are only approximations of actual coverage and have gaps, and even within your coverage area many things can affect availability and quality, including network capacity, your Device, rate plan, terrain, buildings, foliage and weather. Wireless Service or particular technologies such as 5G will not be available in all areas at all times.

Supporting quotations

To activate and maintain your Wireless Service you must have a U.S. mailing address and live within AT&T’s, its assignee’s or its successor’s owned and operated network coverage area.

There are gaps in coverage maps, which, by their nature, are only approximations of actual coverage.

Wireless Service or particular wireless technologies (such as 5G) will not be available in all areas at all times.

Qualifications & exceptions

• Applies to activating and maintaining Wireless Service.
• Maps are approximations; the listed factors are examples.

Legal Rights & Agreement Rules · Restriction or exception

No guarantee of network capability or speed

AT&T uses different network technologies and not all Devices work on all of them. It does not guarantee any specific network capability at any given time, including any particular network speed, and actual speeds depend on device characteristics, network technology, availability, coverage, tasks, file characteristics, applications and other factors.

Supporting quotations

not all Devices work on all wireless technologies.

We do not guarantee that you will receive any specific network capability at any given time, including any particular network speed.

Qualifications & exceptions

• Actual speeds depend on the listed factors and others.

Legal Rights & Agreement Rules · Restriction or exception

Wireless Service may be interrupted, delayed or limited, including by priority access

Wireless Service may be interrupted, delayed or otherwise limited for a variety of reasons, including environmental conditions, unavailability of radio frequency channels, system capacity, network management, priority access by National Security and Emergency Preparedness personnel in a disaster or emergency, coordination with other systems, equipment modifications and repairs, and problems with interconnecting carriers' facilities.

Supporting quotations

Wireless Service may be interrupted, delayed, or otherwise limited for a variety of reasons, including environmental conditions, unavailability of radio frequency channels, system capacity, network management, priority access by National Security and Emergency Preparedness personnel in the event of a disaster or emergency

Qualifications & exceptions

• The listed reasons are examples ("including").

Charges & Financial Obligations · Context

Wireless Service Terms start at activation; a card may set up recurring payments

To establish Wireless Service you may have been required to provide a credit card, which you may use, or another credit or debit card, to establish recurring payments; Section 2.4.5 covers payment upon cancellation. The Wireless Service Terms begin the day AT&T activates your Wireless Service and continue through termination of the Service for any reason.

Supporting quotations

To establish Wireless Service, you may have been required to provide a credit card. You may use this or another credit or debit card to establish recurring payments.

These Wireless Service Terms begin on the day we activate your Wireless Service and continue through termination of your Wireless Service for any reason.

Qualifications & exceptions

• You "may have been" required to provide a credit card.

Account & Service Control · Company practice

Service Commitment, then month-to-month with automatic renewal

If you agreed to a Service Commitment, you must maintain Wireless Service on an eligible plan for that period; afterwards your contract continues month-to-month and automatically renews unless you cancel or the Service is otherwise terminated. If you have no Service Commitment (for example you bought your Device at full retail price, under an installment plan or brought your own Device), service is month-to-month and automatically renews unless cancelled or terminated. Cancellation details are on a linked page.

Supporting quotations

If you have agreed to a Service Commitment, you are required to maintain Wireless Service on an eligible plan for the Service Commitment period.

Once you complete your Service Commitment, your contract for Wireless Service will continue on a month-to-month basis and automatically renews unless you cancel it or your Wireless Service is otherwise terminated.

If you do not have a Service Commitment (for example, you purchase your Device from us at full retail price, under an installment plan, or bring your own Device), your Service is provided on a month-to-month basis and automatically renews unless cancelled or terminated.

Qualifications & exceptions

• The commitment applies only if you agreed to a Service Commitment.
• Month-to-month service renews automatically unless cancelled or terminated.

Not stated here

• The linked cancellation page is not supplied in this text.

Charges & Financial Obligations · Restriction or exception

Activate your Device within seven days or AT&T may activate it for you

You agree to activate Wireless Service on the Device within seven days of the purchase or shipment date, whichever is later. If you do not, for post-paid Wireless Service AT&T may activate the Device within a month of shipping, and your monthly recurring charges and any applicable Service Commitment then begin.

Supporting quotations

You agree to activate Wireless Service on the Device within seven (7) days of the purchase or shipment date, whichever is later.

If your Device is not activated by you, for post-paid Wireless Service, we may activate the Device for you within a month of shipping and your monthly recurring charges, and any applicable Service Commitment, will begin.

Qualifications & exceptions

• The AT&T-activation consequence is stated for post-paid Wireless Service.

Charges & Financial Obligations · Restriction or exception

Early termination fee up to the Device purchase price, with a 14-day return exception

If you terminate before completing your Service Commitment, you agree to pay an early termination fee (ETF) unless it is waived under subsection 2.4.5. The ETF is an amount up to your purchase price and reduces for each full month of the Service Commitment you complete. Under 2.4.5, if you have a Service Commitment you can cancel within 14 days of activation by returning the Device you purchased and will not be required to pay an ETF, provided the Device is in like-new condition with original packaging.

Supporting quotations

If you terminate your Agreement before completion of your Service Commitment, you agree to pay an ETF unless the ETF is waived by subsection 2.4.5.

The ETF amount will be an amount up to your purchase price and will reduce each full month of your Service Commitment that you complete.

If you have a Service Commitment, you can cancel Wireless Service within 14 days of activation by returning the Device you purchased, and you will not be required to pay an ETF.

Your Device must be in like-new condition with original packaging to be eligible for return.

Qualifications & exceptions

• Applies if you terminate before completing your Service Commitment.
• The 14-day exception requires returning the Device in like-new condition with original packaging.
• The ETF reduces by each full month of the Service Commitment completed.

Not stated here

• The linked ETF details and returns pages are not supplied in this text, so this card cannot give the schedule or return conditions beyond those quoted.

Charges & Financial Obligations · User right or choice

Cancelling Wireless Service: amounts owed, limited refunds and return conditions

You can cancel any individual line or your whole Account at any time, but you must pay all amounts owed for Wireless Service used before cancellation, including applicable taxes, surcharges, AT&T fees and other fees; authorized agents may charge additional fees. If you cancel within the first 3 days of activation, AT&T refunds your activation fee, if applicable. If you have a Service Commitment you can cancel within 14 days of activation by returning the Device you purchased without an ETF, but the Device must be in like-new condition with original packaging, and AT&T also may charge a restocking fee for returns. If you cancel before the end of your billing period, monthly Wireless Service charges are not refunded or prorated.

Supporting quotations

You can cancel any individual line of Wireless Service on your Account or your whole Account at any time.

You must pay all amounts owed for Wireless Service used prior to cancellation including applicable taxes, surcharges, AT&T fees, and other fees. Authorized agents may charge additional fees.

If you cancel your Wireless Service within the first 3 days of activation, we will refund your activation fee, if applicable.

AT&T also may charge you a restocking fee for any returns.

If you cancel prior to end of your billing period, your monthly Wireless Service charges are not refunded or prorated.

Qualifications & exceptions

• Activation fee refund applies only if you cancel within the first 3 days of activation, if applicable.
• The ETF-free return applies only if you have a Service Commitment, cancel within 14 days of activation and return the Device in like-new condition with original packaging.
• Monthly charges are not refunded or prorated if you cancel before the end of the billing period.

Not stated here

• The linked returns page is not supplied in this text, so this card cannot give return details or the restocking fee amount.

Account & Service Control · User right or choice

You can change Wireless Service, but available service depends on your Device

You can change your Wireless Service at any time, but the Wireless Service available to you depends on your Device. Your Device may require certain Wireless Service; for example, smartphone users must have a rate plan that includes both voice and data.

Supporting quotations

You also can change your Wireless Service at any time, but the Wireless Service available to you depends on your Device.

smartphone users must have a rate plan that includes both voice and data.

Qualifications & exceptions

• Available services depend on your Device.

Account & Service Control · Restriction or exception

Prohibited Network Uses are decided in AT&T's sole determination

Because the wireless network is a shared resource AT&T manages for all customers, it forbids certain Prohibited Network Uses and may take any and all reasonable actions necessary to prevent and stop them or any other violation of its Acceptable Use Policy. Prohibited Network Uses are uses that, in AT&T's sole determination: hinder other customers' access; use a mechanism to originate, amplify, enhance, retransmit or generate a radio frequency signal without permission; negatively affect the network or compromise security or capacity; excessively and disproportionately contribute to congestion; adversely affect service levels or legitimate data flows; degrade performance; harm other customers; tether a Device to a computing or IOT device without a rate plan with tethering; tether to a home gateway or router as Internet backup unless AT&T can actively manage its wireless traffic volumes; use a Device with an ineligible rate plan; resell Wireless Service; or are excessive or unreasonable.

Supporting quotations

we forbid certain activities and uses (“Prohibited Network Uses”). We may take any and all reasonable actions necessary to prevent and stop Prohibited Network Uses or any other violation of AT&T’s

Prohibited Network Uses include use of AT&T Wireless Service that, in AT&T’s sole determination:

hinders other customers’ access to the wireless network;

involves a mechanism that is used to originate, amplify, enhance, retransmit or generate a radio frequency signal without our permission;

negatively affects our network or compromises network security or capacity;

excessively and disproportionately contributes to network congestion;

adversely impacts network service levels or legitimate data flows;

degrades network performance;

causes harm to other customers;

tethers a wireless Device to a computing or internet of things (“IOT”) device if you have not subscribed to a rate plan with a tethering feature;

tethers a wireless Device to a home gateway or router as an Internet backup unless the home gateway or router allows AT&T to actively manage wireless traffic volumes originating at the gateway or router to prevent network congestion;

uses any Device for Wireless Service with an ineligible rate plan;

constitutes the reselling of any Wireless Service; or

is excessive or unreasonable.

Qualifications & exceptions

• Each item is judged in AT&T's sole determination.
• Tethering to a home gateway or router as backup is allowed only if the gateway or router lets AT&T actively manage its wireless traffic volumes.
• The final item ("excessive or unreasonable") is open-ended.

Not stated here

• The Acceptable Use Policy is a separate linked document not supplied in this text.

Account & Service Control · Restriction or exception

Unlimited Voice is for live dialogue; over 1,000 other-purpose minutes can end your service

Unlimited Voice Service is provided primarily for live dialogue between individuals. If your use of unlimited Voice Service for call forwarding, conference calling or purposes other than live dialogue exceeds 1,000 minutes per month, AT&T may terminate your Service or change you to a rate plan with no unlimited voice usage components. It may not be used for any other commercial purposes, including maintaining an open line for dispatch or monitoring, accessing or remote forwarding to multi-party chat lines, transmitting broadcasts or pre-recorded materials, or telemarketing.

Supporting quotations

Our unlimited Voice Service is provided primarily for live dialogue between individuals.

If your use of unlimited Voice Service for call forwarding, conference calling or purposes other than live dialogue between individuals exceeds 1,000 minutes per month, AT&T may terminate your Service or change you to a rate plan with no unlimited voice usage components.

Our unlimited Voice Service may not be used for any other commercial purposes

Qualifications & exceptions

• The 1,000-minute threshold is per month and applies to call forwarding, conference calling and non-dialogue purposes.
• The commercial-use examples are not exhaustive ("including, but not limited to").

Account & Service Control · Restriction or exception

Messaging is for personal use between individuals; commercial uses are barred

Messaging Services are provided solely for communication between, or initiated by, individuals for personal use. You may not use them for commercial purposes, including sending unsolicited, unauthorized, spam or other unwanted messages (SMS, MMS, RCS or other); sending or receiving unusually high numbers of messages or messages not originated on your Device; or reselling or transferring messaging capabilities. AT&T may terminate or restrict your Messaging Service for tethered messaging, excessive use or misuse.

Supporting quotations

Our Messaging Services are provided solely for communication between, and/or initiated by, individuals for personal use.

sending or receiving unusually high numbers of messages or messages not originated on your Device

We may terminate or restrict your Messaging Service for tethered messaging, excessive use, or misuse.

Qualifications & exceptions

• The commercial-use examples are not exhaustive ("including, but not limited to").

Not stated here

• The Acceptable Use Policy it refers to is not supplied in this text.

Security & Safeguards · Restriction or exception

Data Service may not defeat security or excessively load the network

Unless AT&T permits otherwise in the Agreement, Data Service may not be used in any manner that defeats, obstructs or penetrates (or attempts to) the security measures of AT&T's or another entity's network or systems; accesses (or attempts to access) others' accounts without authority; or adversely affects the ability of others to use AT&T's Wireless Services or other parties' internet-based resources, including malware, denial of service attacks and spam. It also may not be used in ways that excessively contribute to congestion, hinder other customers or degrade performance, for example server devices or host applications such as continuous web camera posts, automatic data feeds or automated machine-to-machine connections; auto-responders or similar routines generating excessive traffic; using Wireless Service as a substitute or backup for private lines or dedicated connections; peer-to-peer file sharing; and keep-alive software that holds continuous connections.

Supporting quotations

Data Service may not be used in any manner that: defeats, obstructs, penetrates, or attempts to defeat, obstruct, or penetrate, the security measures of AT&T’s wireless network or systems, or another entity’s network or systems

“denial of service” attacks against a network host or individual user; and “spam” or unsolicited commercial or bulk email

Unless otherwise permitted by AT&T in this Agreement, Data Service may not be used in any manner that has the effect of excessively contributing to network congestion, hindering other customers’ access to the network, or degrading network performance.

use of the Wireless Service as a substitute or backup for private lines or full-time or dedicated data connections; peer-to-peer (P2P) file sharing services

Qualifications & exceptions

• The prohibitions apply unless otherwise permitted by AT&T in the Agreement.
• The examples are not exhaustive ("including, but not limited to" / "for example").

Account & Service Control · Restriction or exception

Data Service may not be used in ways that excessively load the network

Unless AT&T permits otherwise in the Agreement, Data Service may not be used in a way that excessively contributes to network congestion, hinders other customers' access or degrades performance. Examples include server devices or host applications such as continuous web camera posts or broadcasts, automatic data feeds and automated machine-to-machine connections; auto-responders, cancel bots or similar routines generating excessive traffic; using Wireless Service as a substitute or backup for private lines or dedicated connections; peer-to-peer file sharing; and software that maintains continuous active connections (keep-alive functions). Data Service also may not be used with high bandwidth applications, services and content not optimized for it that disproportionately and excessively add to congestion, including redirecting television signals to computing devices, web broadcasting, and operating servers, telemetry devices or supervisory control and data acquisition devices.

Supporting quotations

Data Service may not be used in any manner that has the effect of excessively contributing to network congestion, hindering other customers’ access to the network, or degrading network performance.

peer-to-peer (P2P) file sharing services; and software or other devices that maintain continuous active internet connections when a connection would otherwise be idle or any “keep alive” functions.

Data Service also may not be used with high bandwidth applications, services and content that are not optimized to work with Data Service and, therefore disproportionately and excessively contribute to network congestion.

redirecting television signals for viewing on computing devices; web broadcasting; and/or the operation of servers, telemetry devices, or supervisory control and data acquisition devices.

Qualifications & exceptions

• Applies unless otherwise permitted by AT&T in the Agreement.
• The examples are not exhaustive ("includes, but is not limited to").

Charges & Financial Obligations · Restriction or exception

"Unlimited" means a flat monthly rate, not any speed or any use; plans can be migrated

If you subscribe to an AT&T unlimited data plan, you agree "unlimited" means you pay a single monthly flat rate for wireless Data Service regardless of how much data you use. It does not mean data is transmitted at any particular speed, or that you can use the Data Service in any way you choose or for any Prohibited Network Uses. If you use the plan in a prohibited manner, AT&T can limit, restrict, suspend or terminate your Data Service, and may migrate you to a tiered data plan and charge the appropriate monthly fees, with notice at least one billing period in advance by bill message, email, text message or other appropriate means.

Supporting quotations

you agree that “unlimited” means you pay a single monthly flat rate for wireless Data Service regardless of how much data you use.

“unlimited” does not mean that wireless data will be transmitted at any particular speed or that you can use AT&T’s wireless Data Service in any way that you choose or for any Prohibited Network Uses.

If you use your unlimited data plan in any manner that is prohibited, AT&T can limit, restrict, suspend or terminate your Data Service.

We will provide you with notice of this change at least one billing period in advance

Qualifications & exceptions

• Applies to subscribers to an AT&T unlimited data plan.
• Migration to a tiered plan follows prohibited use and comes with at least one billing period's notice.

Use & Processing · Company practice

AT&T may reduce data speeds, including on congested cell sites

Except for FirstNet individual users, AT&T may reduce your data throughput speeds at any time based on the terms of your data plan, which may include times when your usage exceeds an applicable, identified data usage threshold in a billing period. Reduced speeds mean you may see slower website loading and effects on data-heavy activities such as video streaming. Reduced speeds apply when using Data Services at times and in areas of network congestion compared with other customers on the same cell site; standard speeds resume once the cell site is no longer congested or your session moves to an uncongested site, and reductions during congestion end at the start of your next billing period unless your usage again exceeds the threshold. There are no mobile network-related speed reductions on Wi-Fi, and Wi-Fi usage does not count against a monthly data usage threshold.

Supporting quotations

Except for FirstNet individual users, AT&T may also reduce your data throughput speeds at any time based on the terms of your data plan, which may include times when your usage exceeds an applicable, identified data usage threshold during any billing period.

Reduced data throughput speeds apply when using Data Services at times and in areas experiencing network congestion compared to other customers using the same cell site.

speeds will no longer be reduced during periods of network congestion at the start of your next billing period, unless your usage again exceeds an applicable, identified data usage threshold for that next billing period.

There are no mobile network-related speed reductions if you use Wi-Fi, and Wi-Fi data usage does not count against a monthly data usage threshold for wireless Data service.

Qualifications & exceptions

• Does not apply to FirstNet individual users.
• Based on the terms of your data plan and an applicable, identified data usage threshold.
• Congestion-related reductions end at the start of the next billing period unless usage again exceeds the threshold.

Not stated here

• The data usage thresholds for particular plans are not stated in this text; the linked broadband and data information pages are not supplied.

Account & Service Control · Company practice

AT&T may change, limit, suspend or end Wireless Service without advance notice

AT&T can take any and all actions necessary to protect its wireless network, ensure compliance with the Agreement and prevent or stop Prohibited Network Uses. It may also change, reduce, interrupt, suspend, limit or cancel your Wireless Service or terminate your Agreement without advance notice for any reason, including, but not limited to, these actions by you or any user of your Device or on your Account: misconduct described in subsection 1.5; living or predominantly using Wireless Service outside the AT&T owned and operated domestic coverage area; exceeding off-net roaming usage allowances; and engaging or attempting to engage in Prohibited Network Uses. If you lose eligibility for a Wireless Service, AT&T may modify, remove or change it to one you qualify for. If it determines you are using your Device without the correct rate plan, it may switch you to the required rate plan and charge the appropriate monthly charges and fees, and you may then change to another eligible rate plan. AT&T may use any reasonable network management practice and may reduce data throughput speeds at any time or place according to your rate plan.

Supporting quotations

AT&T may also change, reduce, interrupt, suspend, limit or cancel your Wireless Service or terminate your Agreement without advance notice for any reason, including, but not limited to the following actions by you or any user of your Device or on your Account:

misconduct described by subsection 1.5;

living or predominantly using Wireless Service outside of the AT&T owned and operated domestic network coverage area;

exceeding our off-net roaming usage allowances; and

engaging or attempting to engage in Prohibited Network Uses.

If we determine that you are using your Device without the correct rate plan, we reserve the right to switch you to the required rate plan and charge you the appropriate monthly charges and fees.

We may reduce your data throughput speeds at any time or place according to your rate plan.

any Misconduct by you or any user of your AT&T Services.

Qualifications & exceptions

• "For any reason": the listed actions are examples only.
• Applies to actions by you or any user of your Device or on your Account.
• Data speed reductions are according to your rate plan.

Charges & Financial Obligations · Restriction or exception

ETF may be charged if AT&T cancels for misconduct during a Service Commitment

If AT&T cancels your Wireless Service for misconduct or violations of the Agreement and you have a Service Commitment, it may charge you an ETF in addition to interrupting, suspending, modifying or terminating your Wireless Service and Agreement.

Supporting quotations

If we cancel your Wireless Service for misconduct or violations of this Agreement and you have a Service Commitment, we may charge you an ETF in addition to interrupting, suspending, modifying, or terminating your Wireless Service and Agreement.

Qualifications & exceptions

• Applies only where you have a Service Commitment and AT&T cancels for misconduct or violations of the Agreement.

Account & Service Control · Restriction or exception

Other carriers' networks: availability, quality and speed are not guaranteed

AT&T has agreements with other wireless carriers that let you use Wireless Service outside its owned and operated network: domestic off-net usage within the U.S. and certain U.S. territories, and international roaming or international off-net usage while traveling. Both depend on AT&T's agreements with other carriers at the time and on those networks' technology, frequencies and functionality. Availability, quality of coverage and speed are not guaranteed and may be changed without notice, and AT&T may reduce speeds (to 2G or other speeds) or suspend wireless Data Service for off-net use and international roaming at any time without notice and regardless of how much data you have used in the billing period.

Supporting quotations

Both off-net usage and international roaming are dependent upon the agreements we have at any given time with other wireless carriers

Availability, quality of coverage, and speed for Wireless Service for off-net usage and international roaming are not guaranteed and may be changed without notice.

AT&T may also reduce speeds (to 2G or other speeds) or suspend wireless Data Service for off-net and international roaming at any time without notice and without regard to the amount of data you have consumed during the billing period.

Qualifications & exceptions

• Changes and data suspension can occur without notice and without regard to the amount of data consumed.

Account & Service Control · Restriction or exception

Domestic off-net use is limited to 750 minutes, 100 MB and 3,000 messages a month

In most cases you are not charged separately for domestic off-net usage; check your rate plan terms for extra charges. Even if your plan provides off-net usage, you must use your Device predominantly within the AT&T owned and operated network. AT&T may suspend, limit or cancel your continued use of other carriers' networks if you exceed, during any month, 750 voice minutes, 100 megabytes of data or 3,000 messages, and will provide notice if it takes action because you exceed a threshold. Your Device may connect to another carrier's network even when you are within AT&T's coverage area.

Supporting quotations

In most cases you are not charged separately for domestic off-net usage. Please check your rate plan terms to determine whether any extra charges apply for domestic roaming.

you still must use your Device predominantly within the AT&T owned and operated wireless network.

Voice: If you use more than 750 minutes during any month.

Data: If you use more than 100 megabytes of data during any month.

Messaging: If you use more than 3,000 messages during any month.

We will provide you with notice if we take action because you exceed any of these thresholds.

Please be aware that your Device may connect to another wireless carrier’s network even when you are located within the AT&T owned and operated network coverage area.

Qualifications & exceptions

• Thresholds are per month: 750 voice minutes, 100 megabytes of data, 3,000 messages.
• Applies where your plan provides off-net usage; "in most cases" there is no separate charge.
• AT&T will provide notice if it takes action because you exceed a threshold.

Charges & Financial Obligations · Company practice

International roaming: eligibility limits, rates that change, and passes

Your rate plan may include international roaming for calls, texts and data, but eligibility restrictions may apply based on Wireless Service tenure, payment history and/or credit, and AT&T may in its sole discretion block or remove international roaming until its criteria are met. International roaming rates apply to calls made or received, messages sent and data used outside the U.S., vary by country and may change without notice. Where AT&T offers an International Day Pass or Cruise Day Pass, it will attempt to add the feature automatically to lines whose plans do not cover the destination, notify you by text message of the daily fees, and you may decline by replying to the text, contacting customer service or managing your account online; AT&T cannot guarantee you receive the texts or that the feature is identified or added, and daily fees are charged when you use talk, text or data under the pass. Without a roaming package or plan, pay-per-use rates apply that may be substantially higher per unit than package rates; coverage in other countries may change at any time without notice; and alert messages about roaming data use are not guaranteed and are not a bill limit.

Supporting quotations

Certain eligibility restrictions may apply to international roaming, which may be based on Wireless Service tenure, payment history and/or credit. We may in our sole discretion block or remove your ability to use international roaming until our eligibility criteria is met.

International roaming rates are subject to change without notice and vary by country.

AT&T will attempt to add the feature automatically to lines on wireless rate plans that do not include international roaming usage covering your international destination.

You may decline the IDP feature by replying to the text message, contacting AT&T customer service, or by managing your account on-line

However, AT&T cannot guarantee you will receive these text messages, nor that the technology of AT&T and its off-net partner carriers will identify you as roaming internationally without the feature or successfully add it to your line.

you will be charged pay-per-use rates that may be substantially higher on a per unit basis than international package rates.

There is no guarantee you will receive these alerts and they are not a guarantee of a particular bill limit.

Qualifications & exceptions

• Eligibility can depend on tenure, payment history and/or credit; blocking is in AT&T's sole discretion.
• The day pass is added automatically where offered; you can decline.
• Pay-per-use rates apply if no package or plan applies and may be substantially higher.
• Alert messages are not guaranteed and are not a bill limit.

Not stated here

• Rates, daily pass fees and country lists are on linked pages not supplied in this text, so this card cannot state any amounts.

Charges & Financial Obligations · Company practice

International roaming charges can apply to voicemail, powered-off devices, app data and unintended use

You may be charged international roaming voice airtime rates when incoming calls are routed to voicemail, even if no message is left, for both the incoming call and the forward to voicemail, and for unanswered calls if your Device is powered off after being on and registered on a foreign carrier's network, since there may be a lag before it is deregistered. You are charged for all data usage, including messaging apps, visual voicemail and cloud-based services, and may be charged taxes on roaming rates. Billing for international roaming usage may be delayed up to three billing cycles. Substantial charges may be incurred if your Device is taken out of the U.S. even if you do not intentionally use roaming, because many Devices have preloaded and downloaded apps that send and receive data without user intervention; you can ask to block international roaming by calling the stated number at no charge from your AT&T wireless phone.

Supporting quotations

You may be charged international roaming voice airtime usage rates when incoming calls are routed to voicemail, even if no message is left, for both the incoming call and the call forward to voicemail.

You will be charged for all data usage, including without limitation your use of messaging apps, visual voicemail and access to cloud-based services.

Billing for international roaming usage may be delayed up to three billing cycles due to the time it takes for wireless carriers to report international roaming usage.

substantial charges may be incurred if your Device is taken out of the U.S. even if international roaming is not intentionally used.

If you want to block international roaming services, please call 314.925.6925 (at no charge from your AT&T wireless phone).

Qualifications & exceptions

• Powered-off charges apply to unanswered calls if the Device was previously on and registered on a foreign carrier's network.
• Billing may be delayed up to three billing cycles.
• You can block international roaming services by calling the number stated in the text.

Charges & Financial Obligations · Company practice

Taking your Device outside the U.S. can cause charges even if you do not use roaming

Substantial charges may be incurred if your Device is taken out of the U.S. even if international roaming is not intentionally used, because many Devices have preloaded and downloaded apps that send and receive data without user intervention and can generate unexpected charges when powered on abroad. If you want to block international roaming services, you can call the number given in the text at no charge from your AT&T wireless phone.

Supporting quotations

substantial charges may be incurred if your Device is taken out of the U.S. even if international roaming is not intentionally used.

Many Devices have preloaded and downloaded apps that transmit and receive data without user intervention and can generate unexpected charges when your Device is powered on outside the U.S.

If you want to block international roaming services, please call 314.925.6925 (at no charge from your AT&T wireless phone).

Qualifications & exceptions

• Applies when your Device is powered on outside the U.S.

Charges & Financial Obligations · Company practice

Calls and messages to other countries are pay-per-use unless your plan includes them

International long distance includes calls or messages made from the U.S. to any other country. Unless you subscribe to a package or rate plan that includes it, you are charged pay-per-use rates, per minute for calls, which may change without notice. Unless a foreign country is a calling destination within your rate plan's coverage area, international rates are charged for each call in addition to your plan's voice airtime minutes. Some countries may not be available, calls to international wireless numbers may cost more than to wireline numbers, a call placed to an international wireline number and forwarded to a wireless number is charged as a call to a wireless number, and additional charges apply to premium rated service numbers.

Supporting quotations

Unless you subscribe to a package or rate plan that includes international long distance, you will be charged pay-per-use rates for calls or messages initiated from the U.S. to any other country.

International long distance calling rates are charged on a per-minute basis and are subject to change without notice.

If a call is placed to an international wireline number and the call is forwarded to a wireless number, you will be charged for a call terminated to a wireless number.

Additional charges apply to numbers for premium rated services.

Qualifications & exceptions

• Pay-per-use rates apply unless you subscribe to a package or rate plan that includes international long distance.
• Rates are charged per minute and may change without notice.

Not stated here

• Rates are on a linked page not supplied in this text.

Account & Service Control · Restriction or exception

Wi-Fi Calling: not for TTY, 911 calls drop if the connection is lost, some numbers excluded

Wi-Fi Calling lets you call and text over Wi-Fi when cellular coverage is limited or unavailable. TTY Devices are not compatible with it. Your Device must be set to AT&T HD voice and have internet access, and loss of your internet connection during voice Wi-Fi Calling will disconnect your call, including 911 calls. In the U.S. or internationally you can use it to call U.S. numbers at no additional charge (excluding 411 calls and other premium numbers); international long distance rates or plans apply to calling international numbers from the U.S., and roaming rates apply to calling international numbers while traveling abroad. Certain countries restrict Wi-Fi calling, and it cannot be used to call 211, 311, 511 and 811.

Supporting quotations

TTY Devices are not compatible with Wi-Fi Calling

Loss of your internet connection during voice Wi-Fi Calling will disconnect your call, including 911 calls.

you can use Wi-Fi Calling to call numbers in the U.S. at no additional charge (excluding 411 calls and other premium numbers).

No Wi-Fi Calling to 211, 311, 511, and 811.

Important Information about Wi-Fi Calling for AT&T Wireless Service Customers

Qualifications & exceptions

• Requires a Device set to AT&T HD voice and internet access.
• No additional charge applies only to calls to U.S. numbers, excluding 411 and other premium numbers.

Account & Service Control · Restriction or exception

Wi-Fi Calling cannot place TTY 911 calls; alternatives to reach 911

Because of technical limitations, Wi-Fi Calling cannot be used with TTY devices and will not support TTY 911 calls. Persons with communications disabilities can use Real Time Text as an alternative. 911 services can be reached by calling 911 using Real Time Text; calling 911 directly with a TTY device over the cellular network or from a landline telephone; sending a text message to 911 directly; using relay services to place a TTY or captioned telephone services call from a wireless or landline phone; or using relay services to place an IP Relay or IP CTS call over a cellular or IP network.

Supporting quotations

Due to technical limitations, Wi-Fi Calling cannot be used with TTY devices and will not support TTY 911 calls.

Persons with communications disabilities can use Real Time Text

911 services can be reached by either (1) calling 911 using Real Time Text, (2) calling 911 directly using a TTY device over the cellular network or from a landline telephone, (3) sending a text message to 911 directly

Qualifications & exceptions

• Whether text-to-911 or other alternatives are available in a given area is not stated in this paragraph.

Not stated here

• The Real Time Text page is linked and not supplied in this text.

Data Access & Collection · Restriction or exception

Wi-Fi Calling 911 routing depends on location data and your Emergency Address

911 calls using Wi-Fi Calling first try to route to the appropriate emergency response center using automatic location information from your Device or, if that fails, the Emergency Address (no P.O. Boxes) in your Wi-Fi Calling settings. Setting up Wi-Fi Calling requires entering a US address, you can change it at any time through "Update Emergency Address", and you should update it as needed. 911 service may be delayed or unavailable if automatic location information is unavailable or if you use Wi-Fi Calling from a location different from your Emergency Address. You acknowledge you received and understand this information, and agree that if you dial 911 using Wi-Fi Calling AT&T may treat the automatic location information your Device transmits as your temporarily updated Emergency Address.

Supporting quotations

911 calls using Wi-Fi Calling will first attempt to route to the appropriate emergency response center using automatic location information from your Device or, if that fails, the Emergency Address (no P.O. Boxes) entered in your Wi-Fi Calling settings.

911 service may be delayed or unavailable if automatic location information is unavailable or if using Wi-Fi Calling from a location different from the Emergency Address you entered.

AT&T may treat the automatic location information transmitted by your Device as your temporarily updated Wi-Fi Calling Emergency Address.

Qualifications & exceptions

• Applies to 911 calls made using Wi-Fi Calling.
• Delay or unavailability can occur if location information is unavailable or you are at a different location from your Emergency Address.

Account & Service Control · Restriction or exception

Voice-capable Devices need a voice plan; some Devices need eligible or tethering plans

A voice plan is required on all voice-capable Devices unless the terms governing your rate plan specifically say otherwise. An eligible rate plan is required for certain Devices, including smartphones, and a tethering plan may be required to tether on a compatible Device, depending on your rate plan's terms.

Supporting quotations

A voice plan is required on all voice-capable Devices, unless specifically noted otherwise in the terms governing your rate plan.

A tethering plan may be required to enable tethering on a compatible Device, depending on the terms of your rate plan.

Qualifications & exceptions

• The voice plan requirement yields to rate plan terms that specifically say otherwise.
• A tethering plan may be required depending on the rate plan's terms.

Use & Processing · Permission or license

AT&T may change or reconfigure your Device's software remotely and without notice

AT&T may periodically change your Device's preloaded software, apps or programming remotely, without notice, for example to update software or direct your Device to use the network services most appropriate for your typical usage. It may also remotely program or reconfigure your Device on activation and at other times, and install additional software and apps.

Supporting quotations

We may periodically change your Device’s preloaded software, apps or programming remotely, without notice

We may also remotely program or reconfigure your Device upon activation on the AT&T network and at other times, as well as install additional software and apps.

Qualifications & exceptions

• Changes may be made remotely and without notice.

Account & Service Control · Restriction or exception

No modifying Devices to run on other systems; export law compliance is on you

You cannot, nor allow anyone else to, modify any Device purchased from AT&T or its programming to operate on any other system, except under the AT&T Device Unlock Policy. AT&T may at its sole discretion modify your Device's programming to enable operation on other systems. You may not tamper with, replace or modify your Device operating system from its original equipment manufacturer specifications and capabilities. You are solely responsible for complying with U.S. export control laws and foreign import laws when traveling internationally with your Device.

Supporting quotations

You cannot (nor can you allow anyone else to) make any modifications to any Device purchased from AT&T or its programming to enable it to operate on any other system, except in accordance with the AT&T Device Unlock Policy

You may not tamper with, replace, or modify your Device operating system from its original equipment manufacturer specifications and capabilities.

You are solely responsible for complying with United States Export Control laws and regulations and the import laws and regulations of foreign countries when traveling internationally with your Device.

Qualifications & exceptions

• The modification bar applies to Devices purchased from AT&T and has an exception for the AT&T Device Unlock Policy.

Not stated here

• The Device Unlock Policy is linked and not supplied in this text.

Account & Service Control · Procedure

Report a lost or stolen Device; unauthorized charges must be reported within 30 days

Contact AT&T immediately to report a Device lost or stolen so it can suspend your Wireless Service. If your bill shows charges for unauthorized usage after you reported it, you must notify AT&T of them within 30 days. While your phone is suspended you remain responsible for all other obligations, including monthly Service charges. Reporting numbers are given for the United States, abroad and FirstNet individual users. If you have not received a courtesy suspension of monthly Service charges during the previous year, you may request one until you replace or recover your Device, for up to 30 days.

Supporting quotations

Contact us immediately to report your Device as lost or stolen so we can suspend your Wireless Service.

you must notify us of the unauthorized charges within 30 days.

While your phone is suspended you will remain responsible for complying with all other obligations under this Agreement, including, but not limited to paying your monthly Service charges.

If you have not received a courtesy suspension of monthly Service charges during the previous year, you may request a courtesy suspension until you replace or recover your Device (up to 30 days).

Qualifications & exceptions

• Unauthorized charges after the report must be reported within 30 days of receiving your bill.
• Courtesy suspension is available only if you have not received one in the previous year, for up to 30 days.

Account & Service Control · User right or choice

SIM-locked Devices need an unlock code under the Device Unlock Policy

Your Device may have been programmed with a SIM lock that stops it operating on other carriers' networks. To use it with another carrier you must enter an unlock code, and you can check eligibility under the Device Unlock Policy and, if eligible, get instructions on the linked page.

Supporting quotations

Your Device may have been programmed with a SIM lock which prevents it from operating with other wireless carriers’ networks.

You can find out whether you meet the eligibility criteria in our Device Unlock Policy and, if eligible, obtain unlock instructions

Qualifications & exceptions

• Unlocking depends on meeting the eligibility criteria in the Device Unlock Policy.

Not stated here

• The Device Unlock Policy and its eligibility criteria are not supplied in this text.

Data Access & Collection · Company practice

AT&T collects and uses your Device's location information

AT&T collects information about your Device's location from its network and from your Device. It monitors, collects and uses that location information, together with other information it gets from its network and your Device, to provide Wireless Service, and also uses it to maintain and improve the network and the quality of your wireless experience. For more on how it may collect and use information, including location, the Agreement points to the AT&T Privacy Notice (FirstNet individual users: the FirstNet Privacy Notice).

Supporting quotations

AT&T collects information about the location of your Device from our network and from your Device.

We monitor, collect, and use this location information, together with other information we get from our network and your Device, to provide Wireless Service to you. We also use it to maintain and improve our network and the quality of your wireless experience.

FirstNet individual users should review the FirstNet Privacy Notice at

Qualifications & exceptions

• Purposes stated: providing Wireless Service, and maintaining and improving the network and wireless experience.

Not stated here

• The AT&T and FirstNet Privacy Notices are not supplied in this text, so this card cannot say whether location data is shared or how long it is kept.

Legal Rights & Agreement Rules · Restriction or exception

Wireless emergency alerts: no extra charge, but not guaranteed, and AT&T is not liable

AT&T has chosen to offer wireless emergency alerts, including enhanced geo-targeting where selected by the alert originator and supported by the handset, at no additional charge within portions of its service area on capable Devices. The alerts may not be available on all Devices or in the entire service area, or when a subscriber is outside the AT&T service area, and may not be received even in areas where they are transmitted on a capable Device. In transmitting emergency alerts under federal law, AT&T and its related persons are not liable to any subscriber or user of its Wireless Service or Equipment for any act or omission related to, or harm resulting from, transmitting or failing to transmit an alert, or releasing subscriber information used in delivering an alert to a government entity, public safety, fire service, law enforcement, emergency medical service or emergency facility.

Supporting quotations

AT&T has chosen to offer, at no additional charge, wireless emergency alerts, including enhanced geo-targeting (where selected by the alert originator and supported by the handset), within portions of its service area

may not be available on all Devices or in the entire service area, or if a subscriber is outside of the AT&T service area.

such alerts may not be received even though a Device is capable of receiving them.

will not be liable to any subscriber to, or user of, AT&T’s Wireless Service or Equipment for any act or omission related to or any harm resulting from the transmission of, or the failure to transmit, an emergency alert

the release to a government entity or agency, public safety, fire service, law enforcement official, emergency medical service, or emergency facility of subscriber information used in connection with delivering an emergency alert.

Qualifications & exceptions

• Offered within portions of the service area, on wireless emergency alert capable Devices.
• The liability disclaimer covers transmission or failure to transmit and release of subscriber information used in delivering an alert to the listed government and emergency bodies.

Legal Rights & Agreement Rules · Restriction or exception

Wireless emergency alerts may be unavailable or not received

Wireless emergency alerts, including enhanced geo-targeting where selected by the alert originator and supported by the handset, may not be available on all Devices or in the entire service area, or if a subscriber is outside the AT&T service area. Even where alerts are transmitted they may not be received on a capable Device. Details on availability and capable devices are available from a sales representative or a linked page. The notice is described as required by an FCC rule.

Supporting quotations

may not be available on all Devices or in the entire service area, or if a subscriber is outside of the AT&T service area.

such alerts may not be received even though a Device is capable of receiving them.

Qualifications & exceptions

• Applies to Devices, areas and subscribers outside the AT&T service area as stated.

Not stated here

• The linked availability page and the cited FCC rule are not supplied in this text.

Legal Rights & Agreement Rules · Restriction or exception

AT&T is not liable for transmitting or failing to transmit emergency alerts

In transmitting emergency alerts under federal law, AT&T, including its officers, directors, employees, vendors, assignees, successors and agents, will not be liable to any subscriber to, or user of, its Wireless Service or Equipment for any act or omission related to or harm resulting from transmitting or failing to transmit an emergency alert, or from releasing subscriber information used in delivering an alert to a government entity or agency, public safety, fire service, law enforcement official, emergency medical service or emergency facility.

Supporting quotations

In transmitting emergency alerts pursuant to federal law, AT&T, including its officers, directors, employees, vendors, assignees, successors and agents, will not be liable to any subscriber to, or user of, AT&T’s Wireless Service or Equipment

the release to a government entity or agency, public safety, fire service, law enforcement official, emergency medical service, or emergency facility of subscriber information used in connection with delivering an emergency alert.

Qualifications & exceptions

• Applies to emergency alerts transmitted pursuant to federal law.

Charges & Financial Obligations · Company practice

Mobile Content purchases: history, refunds not guaranteed, and per-download charges

Devices can be used to buy goods, content and services, including subscriptions, from AT&T or other companies (Content). You have full-time access to your Content purchase history on AT&T's website and may contest and seek refunds for unauthorized purchases or purchases you are not satisfied with, but refunds are not guaranteed. AT&T may restrict Content purchases or terminate the Account of anyone who seeks refunds on improper grounds or otherwise abuses the service. Content may vary by Device and be delivered in multiple messages. Charges are the stated one-time download or subscription rate plus a per kilobyte or megabyte pay-per-use charge for transport, unless you have a data or rate plan and the charges appear separately on your bill; you may be charged each time you download, and Data Service charges may apply in addition.

Supporting quotations

Devices can be used to acquire or purchase goods, content, and services (including subscription plans), such as ring tones, graphics, games, applications and news alerts from AT&T or other companies (“Content”).

You may contest and seek refunds for unauthorized purchases and purchases with which you are not satisfied, but such refunds are not guaranteed.

AT&T reserves the right to restrict Content purchases or terminate the Account of anyone who seeks refunds on improper grounds or otherwise abuses this Service.

Content charges are incurred at the stated one-time download rate or subscription rate, plus a per kilobyte or per megabyte default pay per use charge for the Content transport when delivered, unless you have a data or rate plan and such charges appear separately on your bill.

Data Service charges may apply in addition to Content charges.

Qualifications & exceptions

• Refunds are not guaranteed.
• Transport pay-per-use charges are the default unless you have a data or rate plan and they appear separately on your bill.

Charges & Financial Obligations · Company practice

You are responsible for all charges; bills are generally one month in advance

You are responsible for all charges incurred on your Account. Most Wireless Service is billed one month in advance. In addition to charges authorized elsewhere in the Agreement (including subsection 1.9), your bill may include the monthly cost of your rate plan; Device and other installment plan payments if you bought under an AT&T installment plan; optional services, Content charges, Third-Party Charges and other purchases billed to your Account; pay-per-use and overage charges; other AT&T fees; and occasional fees for special Account assistance. Some usage charges, such as those depending on information from a third party, may be billed in later bill cycles.

Supporting quotations

You are responsible for all charges incurred on your Account. We bill most Wireless Service one month in advance.

the monthly cost of the rate plan you have selected;

Device and other installment plan payments, if you purchased your Device or other services under an AT&T installment plan;

optional services, charges for Content, Third-Party Charges, and other purchases billed to your Account;

pay-per-use and overage charges;

other charges and AT&T fees described below; and

occasional fees for special Account assistance as discussed below.

Some usage charges, such as those that depend on information from a third party, may be billed in subsequent bill cycles after the charges have been incurred.

Qualifications & exceptions

• Most, not all, Wireless Service is billed one month in advance.
• Some usage charges may be billed in subsequent cycles.

Charges & Financial Obligations · User right or choice

Third-Party Charges can be billed to your wireless Account; you can block them

Additional charges may include, but are not limited to, Third-Party Charges: you can make donations and purchase goods, Content, apps and services (including subscriptions) from certain other companies, or from AT&T, by billing them to your wireless Account. You are responsible for all authorized third-party charges, which appear in a separate bill section. You can prevent third-party purchases by adding Purchase Blocker to your Account through the AT&T app or by calling customer service, and parental controls or similar features can restrict usage by others.

Supporting quotations

Additional charges may include, but are not limited to:

You are responsible for all authorized third-party charges which will appear in a separate section of your bill.

You can prevent third-party purchases by adding Purchase Blocker to your Account through your AT&T app or call Customer Service

Qualifications & exceptions

• You are responsible for authorized third-party charges.
• Purchase Blocker is added to your Account through the AT&T app or customer service.

Not stated here

• The linked family-security page is not supplied in this text.

Charges & Financial Obligations · Company practice

AT&T Monthly Fees and the Administrative & Regulatory Cost Recovery Fee are not government taxes

AT&T Monthly Fees include, but are not limited to, the AT&T Administrative & Regulatory Cost Recovery Fee, charged to help AT&T recover certain expenses (including interconnection charges, cell site rents and maintenance) and payments of certain government fees imposed on AT&T and costs of complying with government-imposed regulatory requirements. This and other AT&T fees are not taxes or charges the government requires AT&T to collect from its customers, and the amounts AT&T charges may change. An online fee schedule lists fees that may appear on your bill and that you agree to pay.

Supporting quotations

AT&T Monthly Fees include, but are not limited to, the AT&T Administrative & Regulatory Cost Recovery Fee charged to help AT&T recover

This and other AT&T Fees are not taxes or charges which the government requires AT&T to collect from its customers. The amounts we charge may change.

For additional information on fees that may appear on your bill and that you agree to pay, please visit

Qualifications & exceptions

• The amounts may change.
• The listed fees are examples ("include, but are not limited to").

Not stated here

• The online fee schedule is linked and not supplied in this text, so this card cannot state fee amounts.

Account & Service Control · Company practice

Electronic billing is the default unless you ask for paper

Unless agreed otherwise when you subscribe, you may receive an electronic (paperless) bill at AT&T's online account site or app unless you tell AT&T you want a paper bill. With electronic billing AT&T emails a notice each month to your official email address on file when the bill is available online. You can review your bill or switch back to paper by changing your billing preferences. FirstNet individual users manage billing through FirstNet Central.

Supporting quotations

you may receive an electronic (paperless) bill at AT&T’s online account management site

each month we will send you an email notice to your official email address on file with AT&T when your electronic bill is available online.

You may review your monthly bill or switch back to a paper bill by changing your billing preferences at your AT&T account.

Qualifications & exceptions

• Electronic billing applies unless agreed otherwise at subscription or you ask for paper.
• The notice goes to your official email address on file with AT&T.

Data Access & Collection · Restriction or exception

You must give a street address for your primary place of use

To determine your primary place of use and which jurisdiction's taxes and assessments to collect, you must give AT&T your street address. If you do not, or if it is outside AT&T's licensed Services area, AT&T may reasonably designate a primary place of use within the licensed Services area for you or discontinue service. You must live and have a mailing address within the owned network coverage area of AT&T or its assignee or successor.

Supporting quotations

To determine your primary place of use (“PPU”) and which jurisdiction’s taxes and assessments to collect, you’re required to provide us with your street address.

If you don’t provide us with such address, or if it falls outside our licensed Services area, we may either reasonably designate a PPU within the licensed Services area for you or discontinue service.

Qualifications & exceptions

• AT&T may designate a primary place of use or discontinue service if no address is provided or it is outside the licensed Services area.

Charges & Financial Obligations · Company practice

How usage and monthly fees are calculated; allotments do not carry over

Usage and monthly fees are billed as stated in your rate plan terms of service, and your Customer Service Summary gives an estimate of your total monthly bill. For a rate plan with a predetermined allotment of Services, unless the plan specifically provides otherwise, unused allotment from one billing cycle does not carry over. Usage on networks not owned by AT&T is limited as provided in your rate plan, and charges are based on the location of the site receiving and transmitting service, not the subscriber's location.

Supporting quotations

Usage and monthly fees will be billed as specified in your rate plan terms of service. Your Customer Service Summary also provides an estimate of your total monthly bill.

unless otherwise specifically provided as a part of such rate plan, any unused allotment of Services from one billing cycle will not carry over to any other billing cycle.

Charges will be based on the location of the site receiving and transmitting service and not the location of the subscriber.

Qualifications & exceptions

• Allotments do not carry over unless the rate plan specifically provides otherwise.
• The Customer Service Summary gives an estimate of your total monthly bill.

Charges & Financial Obligations · Company practice

Voice airtime: per-minute charges, rounding up, and when billable time starts and ends

Voice calls on AT&T's network incur per-minute airtime charges unless your rate plan says otherwise. Any fraction of a minute is rounded up to the next full minute. For outgoing calls billable time may start when you press Send or when the call connects to a network; for incoming calls it starts when the call connects to a network, which may be before it rings. Usage time may end several seconds after you press End or the call disconnects. For calls on AT&T's network, only answered calls, including by machines, are charged.

Supporting quotations

Voice calls on our network will incur per-minute voice airtime charges unless specified otherwise in your rate plan. We round any fraction of a minute up to the next full minute.

for incoming calls, it starts when the call connects to a network (which may be before it rings).

For calls made on our network, we charge only for calls that are answered, including by machines.

Qualifications & exceptions

• Applies unless specified otherwise in your rate plan.
• Charges apply for calls on AT&T's network only if answered, including by machines.

Charges & Financial Obligations · Company practice

Messaging charges: pay-per-use rules, character limits and size limits

If your rate plan does not include unlimited or an allotment of messaging, standard pay-per-use rates apply when a message is sent or received, whether read or unread, solicited or unsolicited. One text message is generally 160 characters, though messages with special characters like emojis or non-Latin characters may be limited to 70, and longer messages are charged as multiple messages. MMS picture and video messages can be up to only 1MB, or up to 100MB with RCS, and AT&T may change the size limit at any time. Messages sent to tablets, laptops or other connected Devices are excluded from unlimited messaging plans. You are charged for each part of a multi-part message and messages sent through applications may incur data charges. For plans without unlimited messaging, premium SMS and MMS are charged at stated rates, standard rates apply to all incoming messages in the U.S., different non-standard charges apply to international messages, pricing is for domestic messages only, a message to multiple recipients is charged once per recipient and each recipient is charged for receipt. With RCS chat, your plan's SMS and MMS rates apply and each text or file attachment is charged as a separate SMS/MMS. If you are not enrolled in a monthly recurring messaging or data plan you may still use those Services and be charged pay-per-use.

Supporting quotations

standard pay-per-use rates apply when a message is sent or received, whether read or unread, viewed or unviewed, solicited or unsolicited.

Messages sent to tablets, laptops, or other connected Devices are excluded from unlimited messaging plans or plans including unlimited messaging.

Plans that do not provide for unlimited messaging are subject to the following provisions:

When a single message is sent to multiple recipients, the sender is charged for one message for each recipient and each recipient is charged for the message received.

Different, non-standard per message charges apply to international messages sent from the U.S. or while outside the U.S.

Each text/file attachment counts and is charged as a separate SMS/MMS.

If you do not enroll in a monthly recurring plan for messaging or data, you may still have access to messaging and data and be charged on a pay-per-use basis if you use those Services.

Qualifications & exceptions

• Pay-per-use rates apply to plans without unlimited or allotted messaging.
• Connected Devices such as tablets and laptops are excluded from unlimited messaging.
• Message size limits can be changed by AT&T at any time.

Not stated here

• Per-message rates are not stated in this text.

Charges & Financial Obligations · Company practice

Data is billed in rounded-up increments and includes background transmissions

Data Service usage is calculated and billed in full KB or MB increments based on your rate plan, rounded up at the end of each data session, and the session totals are added to determine billing. Network overhead, software update requests, email notifications and resend requests caused by network errors can increase measured usage. A data session started on AT&T's network continues until it ends even if you connect to Wi-Fi mid-session. Your bill may not separately identify usage by specific sites, sessions or services. Data use occurs whenever your Device is connected to the network and engaged in any data transmission, including transmissions you initiate or that run automatically in the background without your knowledge, whether or not successful; some apps, content and software on your Device, including downloads and preloads, automatically and regularly send and receive data without your request or knowledge.

Supporting quotations

Actual data usage is rounded up to the next full KB or MB at the end of each data session for billing purposes.

Network overhead, software update requests, email notifications, and resend requests caused by network errors can increase measured KBs or MBs.

A data session started on our network will continue until the session ends, even when you connect to a Wi-Fi network after the session starts.

Data use occurs whenever your Device is connected to our network and is engaged in any data transmission, including those you initiate, or those running automatically in the background without your knowledge and whether the data transmission is successful or not.

Qualifications & exceptions

• Rounding up applies at the end of each data session.
• Counts transmissions whether or not they succeed.

Charges & Financial Obligations · Company practice

Data allowance is for U.S. use; overage may be added and charged automatically

Your rate plan data allowance is limited to usage in the United States unless service elsewhere or international roaming is included in your plan or package. Once you exceed your monthly data allowance (including available Bonus Data or Rollover Data) during a billing period, you may automatically be given additional increments of data and charged as your rate plan specifies; overage data can be used only in the billing period for which it was provided and does not roll over.

Supporting quotations

Your rate plan data allowance is limited to usage in the United States, unless service in other locations is included in your rate plan or international roaming is included as part of your rate plan or package.

you may automatically be provided with additional increments of data and charged as specified in your rate plan. Data overage can be used only in the bill period for which it was provided and does not rollover.

Qualifications & exceptions

• The U.S. limit applies unless your plan includes other locations or international roaming.
• Overage increments are charged as specified in your rate plan; "may" be provided automatically.

Not stated here

• Overage amounts are in the rate plan terms, which are not supplied in this text.

Charges & Financial Obligations · Company practice

Usage may be billed late and counted against the month it appears in

Billing of usage for calls, messages, data or other Wireless Services, such as roaming on other carriers' networks including internationally, may occasionally be delayed. Those charges may appear in a later billing cycle and are deducted from any applicable allotments for that month regardless of when the usage actually occurred, even if this results in additional charges for that month.

Supporting quotations

Billing of usage for calls, messages, data or other Wireless Services (such as usage when roaming on other carriers’ networks, including internationally) may occasionally be delayed.

will be deducted from any applicable allotments for that month, regardless of when the usage actually occurred, even if this results in additional charges for that month.

Qualifications & exceptions

• Delay is described as occasional; late usage counts against the month in which it is billed.

Charges & Financial Obligations · Company practice

Optional Roadside Assistance and device protection are provided by other companies

AT&T Roadside Assistance is an optional feature purchased separately and automatically billed to the wireless Account, provided by American Traveler Motor Club, Inc., with terms in the Welcome Kit or on a linked page. If eligible, you have 30 days from activation or upgrade to enroll in optional AT&T Protect Advantage for 1 or 4. AT&T Mobile Insurance and the insurance component of Protect Advantage are underwritten by Continental Casualty Company (CNA) and administered by Asurion entities; the Protect Extended Service Contracts are provided by Asurion Warranty Protection Services or an affiliate. AT&T may change the insurer, service contract obligor and/or administrator at any time with advance notice, and you may opt out by cancelling enrollment, but if you keep paying after being informed you are presumed to have consented to enrollment under the new insurer's policy and contract, although you may cancel at any time.

Supporting quotations

AT&T Roadside Assistance (“RA”) is an optional feature that may be purchased separately and automatically billed to the wireless Account. RA service is provided by American Traveler Motor Club, Inc.

If eligible, you have 30 days from activation or upgrade to enroll in optional AT&T Protect Advantage for 1 or AT&T Protect Advantage for 4.

AT&T may change the insurer, service contract obligor and/or administrator for the AT&T device protection program at any time with advance notice.

if you continue to pay the charges for the program after we inform you of such a change, you will be presumed to have consented to be enrolled under the new insurer’s group insurance policy and service contract, although you have the right to cancel at any time.

Qualifications & exceptions

• Protect Advantage enrollment is available only if eligible, within 30 days of activation or upgrade.
• Continuing to pay after notice of an insurer or administrator change is treated as consent, though you may cancel at any time.

Not stated here

• The Roadside Assistance terms and Protect Advantage details are on linked pages and in a Welcome Kit that are not supplied in this text.

Account & Service Control · Company commitment

Lifeline discounted service for qualified low-income residents

As part of a federal government program, AT&T offers discounted wireless service to qualified low-income residents in selected states. The text gives a phone number for questions or to apply.

Supporting quotations

As part of a federal government program, AT&T offers discounted wireless service to qualified low-income residents in selected states.

Qualifications & exceptions

• Available to qualified low-income residents in selected states.

Not stated here

• Qualification criteria and the list of states are not stated in this text.

Account & Service Control · Context

AT&T Wireless Internet uses a gateway device and a shared wireless plan

AT&T Wireless Internet service (formerly Wireless Home Phone and Internet) uses an AT&T Wireless Internet device that lets you connect a landline phone to place and receive calls and connect up to eleven internet-capable devices (one via Ethernet, ten via Wi-Fi) to mobile broadband over the AT&T wireless network. It requires an eligible wireless rate plan. Tiered shared plans let you share a monthly allotment of domestic talk, text and/or data among connected devices; if you exceed the allotment in a billing period you are automatically charged for overages or your data may be slowed as the plan specifies, and any allotment you do not use in a billing period (or Rollover period) is forfeited.

Supporting quotations

With AT&T Wireless Internet service, the WI Device allows you to connect a landline phone to place and receive calls, and to connect up to eleven internet-capable devices (one via Ethernet and ten via Wi-Fi)

AT&T Wireless Internet service requires that you subscribe to an eligible wireless rate plan to take advantage of one or both capabilities.

If your usage exceeds the monthly allotment of the plan you select during a billing period, you automatically will be charged for overages or your data may be slowed as specified in your plan.

you forfeit that usage.

Qualifications & exceptions

• Requires an eligible wireless rate plan.
• Unused allotment is forfeited at the end of the billing period or Rollover period.

Account & Service Control · Restriction or exception

Wireless Internet: off-net limits apply, no messaging or international roaming, AT&T may switch your plan

If your WI Device roams on other carriers' networks, AT&T's off-net usage restrictions apply. Messaging services and international roaming are not supported by AT&T Wireless Internet service. If you use a wireless rate plan not designed for it with your WI Device, AT&T reserves the right to switch you to an appropriate plan and bill the associated charges. The service requires an eligible wireless rate plan, and unused monthly allotment is forfeited.

Supporting quotations

AT&T Wireless Internet service requires that you subscribe to an eligible wireless rate plan to take advantage of one or both capabilities.

If you do not use all of the monthly allotment(s) of the plan you select during a billing period (or Rollover period, as applicable), you forfeit that usage.

If your WI Device is used to roam on other carrier networks, AT&T’s off-net usage restrictions apply. Messaging services and international roaming are not supported by AT&T Wireless Internet service.

AT&T reserves the right to switch you to an appropriate plan and bill you the associated charges for such plan.

Qualifications & exceptions

• Applies to AT&T Wireless Internet service and its WI Device.
• AT&T may switch your plan and bill the new plan's charges if your plan is not designed for the service.

Account & Service Control · Restriction or exception

Wireless Internet 911: location technology, address and landline phone power

911 calls from AT&T Wireless Internet are routed using the wireless network's automatic location technology, and you should expect to provide your location address to the emergency response center. The WI Device has battery backup power and works during a power outage, but a connected landline phone that itself needs external electric power (for example a cordless phone) will not place or receive calls during a power outage. AT&T Wireless Internet is different from AT&T Fixed Wireless Internet, which is covered in subsection 6.14.2.

Supporting quotations

911 calls are routed based on the wireless network’s automatic location technology. You should expect to provide your location address to the emergency response center

if you connect a landline phone to the WI Device that itself requires external electric power to operate (e.g., a cordless phone), you will not be able to place and receive calls over that phone during a power outage.

AT&T Wireless Internet service is different from AT&T Fixed Wireless Internet, which is discussed in subsection 6.14.2.

Qualifications & exceptions

• Applies to AT&T Wireless Internet, not Fixed Wireless Internet.
• Landline phones that need external power will not work during a power outage.

Legal Rights & Agreement Rules · Restriction or exception

Wireless Service: no warranties and no liability for listed causes

Unless prohibited by law, additional limitations apply beyond Section 1.6. AT&T, its predecessors, successors, assigns, subsidiaries, affiliates, related entities and their officers, agents, employees and licensors make no warranty, express or implied, of merchantability, fitness for a particular purpose, suitability, accuracy, security or performance of any Device, Wireless Service, Software or applications. Because of inherent limitations in wireless communications, and because AT&T cannot control your choice or use of Devices, to the maximum extent permitted by law AT&T is not liable for any act or omission of a third party it does not control; damage or injury caused by third-party information, applications or content on or used through your Device; interruptions, failures to transmit or delays in the Wireless Service; your use of the Service while operating a vehicle; claims against you by third parties; unauthorized access to your Device, Service or Account; suspension or termination of Wireless Service by AT&T; or failure or delay in connecting a call to 911 or any other emergency service.

Supporting quotations

make no warranty, express or implied, of merchantability or fitness for a particular purpose, suitability, accuracy, security, or performance regarding any Device, Wireless Service, Software or applications.

act or omission of a third party we do not control;

damage or injury caused by interruptions, failures to transmit, or delays in the Wireless Service provided by or through us;

damage or injury caused by your use of Wireless Service provided by us while you are operating a vehicle;

unauthorized access to your Device, Wireless Service, or AT&T Account;

damage or injury caused by a suspension or termination of Wireless Service by AT&T; or

damage or injury caused by failure or delay in connecting a call to 911 or any other emergency service.

damage or injury caused by third party information, applications or content (e.g. apps, games, etc.) preloaded, accessible, or used through your Device;

claims against you by third parties;

Qualifications & exceptions

• Unless prohibited by law and to the maximum extent permitted by law.
• Covers damage or injury caused by suspension or termination by AT&T and by failure or delay in connecting a call to 911.

Legal Rights & Agreement Rules · Restriction or exception

Additional Wireless limitations: availability, lost information, screening and gaps

In addition to Section 1.7, not all plans or Wireless Services are available in all sales channels, areas or with all Devices. AT&T is not responsible for loss or disclosure of information you transmit or provide to it, its Wireless Services are not equivalent to wireline internet, and it is not responsible for nonproprietary services or their effects on Devices. AT&T may, but is not obliged to, refuse to transmit any information through the Wireless Services and may screen and delete information before delivering it to you. There are gaps in service within the areas shown on coverage maps, which are only approximations of actual coverage.

Supporting quotations

In addition to the limitations of liability set forth in Section 1.7, your Wireless Service is also subject to the following additional limitations of liability.

AT&T is not responsible for loss or disclosure of any information you transmit or provide to us.

AT&T’s Wireless Services are not equivalent to wireline internet.

We may, but do not have the obligation to, refuse to transmit any information through the Wireless Services and may screen and delete information prior to delivery of that information to you.

There are gaps in service within the Wireless Services areas shown on coverage maps, which, by their nature, are only approximations of actual coverage.

Qualifications & exceptions

• AT&T may screen and delete information before delivering it, but has no obligation to refuse to transmit information.

Charges & Financial Obligations · Company commitment

Credit for 24+ hour outages is the sole remedy for Service failures

If your Wireless Service is interrupted for 24 or more continuous hours by a cause within AT&T's control, it will, on request, issue a credit equal to a pro-rata adjustment of the monthly Service fee for the time unavailable, not exceeding the monthly Service fee. AT&T's liability for Service failures is limited solely to that credit. It is not liable for changes in operation or technology that make your Device or software obsolete or require modification. In Section 2.17.2, "AT&T" and "we" include its past, present and future parents, subsidiaries, affiliates and related entities and their officers, agents, employees, licensors, predecessors, successors and assigns.

Supporting quotations

if your Wireless Service is interrupted for 24 or more continuous hours by a cause within our control, we will issue you, upon request, a credit equal to a pro-rata adjustment of the monthly Service fee for the time period your Service was unavailable, not to exceed the monthly Service fee.

Our liability to you for Service failures is limited solely to the credit set forth above.

AT&T is not liable to you for changes in operation or technology that cause or render your Device and/or software to be obsolete or require modification.

References in this Section 2.17.2 to “AT&T” and “we” include our past, present and future parents, subsidiaries, affiliates, and related entities

Qualifications & exceptions

• Applies only to interruptions of 24 or more continuous hours by a cause within AT&T's control, and only upon request.
• The credit cannot exceed the monthly Service fee.
• The credit is the sole liability for Service failures.

Cross-references

• has exception (model-proposed): OneConnect: no outage credits and no liability for Service failures beyond the rate plan — OneConnect subscribers are not eligible for the 24-hour outage credit described in Section 2.17.2 unless their OneConnect plan says otherwise.
• has exception (model-proposed): Build-a-Plan: no outage credits and no liability for Service failures beyond the rate plan — Build-a-Plan customers are not eligible for the 24-hour outage credit described in Section 2.17.2 unless their Build-a-Plan plan says otherwise.

Charges & Financial Obligations · User right or choice

California: unauthorized charges, investigation and lost or stolen Devices

For the California-specific term: you are not liable for charges you did not authorize, though the fact a call was placed from your Device is evidence it was authorized. Unauthorized charges may include calls to or from your Device after it was lost or stolen, and once you report it lost or stolen and it is suspended you are not responsible for subsequent charges. You can report and suspend Services without charge by contacting AT&T. If you notify AT&T of charges you claim are unauthorized, including calls after loss or theft but before you reported it, AT&T will investigate; you may submit documents and statements, AT&T will advise you of the result within 30 days, and if you disagree you may file a complaint with the California Public Utilities Commission and may have other legal rights. During an investigation you do not have to pay the disputed charges or associated late charges, and AT&T will not send the disputed amount to collection or file an adverse credit report about it. While your phone is suspended you remain responsible for your other obligations, including the monthly fee, and both sides must act in good faith and reasonably regarding loss or theft.

Supporting quotations

You are not liable for charges you did not authorize, but the fact that a call was placed from your Device is evidence that the call was authorized.

Once you report to us that the Device is lost or stolen, and your Device is suspended, you will not be responsible for subsequent charges incurred by that Device.

We will advise you of the result of our investigation within 30 days. If you do not agree with the outcome, you may file a complaint with the California Public Utilities Commission and you may have other legal rights.

While an investigation is underway, you do not have to pay any charges you dispute or associated late charges, and we will not send the disputed amount to collection or file an adverse credit report about it.

While your phone is suspended you will remain responsible for complying with all other obligations under this Agreement, including but not limited to, your monthly fee.

Qualifications & exceptions

• Applies to the California-specific term under the heading for California.
• The fact that a call was placed from your Device is evidence the call was authorized.
• The result is advised within 30 days; disputed charges need not be paid during the investigation.

Charges & Financial Obligations · User right or choice

California: AT&T investigates disputed charges; you need not pay them meanwhile

For California customers, if you notify AT&T of charges you claim are unauthorized, including calls made after the Device was lost or stolen but before you reported it, AT&T will investigate and you may submit documents and statements. It advises you of the result within 30 days, and if you disagree you may file a complaint with the California Public Utilities Commission and may have other legal rights. During the investigation you do not have to pay the disputed charges or associated late charges, and AT&T will not send the disputed amount to collection or file an adverse credit report about it. Reported-lost Devices stay subject to the monthly fee and other obligations while suspended, and both sides must act in good faith, reasonably and responsibly regarding loss or theft. A call placed from your Device is evidence it was authorized.

Supporting quotations

If you notify us of any charges on your bill you claim are unauthorized, we will investigate.

We will advise you of the result of our investigation within 30 days.

While an investigation is underway, you do not have to pay any charges you dispute or associated late charges, and we will not send the disputed amount to collection or file an adverse credit report about it.

We both have a duty to act in good faith and in a reasonable and responsible manner including in connection with the loss or theft of your Device.

the fact that a call was placed from your Device is evidence that the call was authorized.

Qualifications & exceptions

• Under the California term for unauthorized charges.
• Disputed amounts need not be paid during the investigation; other obligations, including the monthly fee, continue while the phone is suspended.

Legal Rights & Agreement Rules · User right or choice

Connecticut: customer care contacts and the option to contact PURA

If you have questions or concerns about your AT&T Service you can call Customer Care, dial 611 from your wireless phone or visit AT&T online; a separate number is given for Unlimited Local or Unlimited Long Distance Service. If you are a Connecticut customer and AT&T cannot resolve your issue, you have the option of contacting the Public Utilities Regulatory Authority (PURA), with online, phone and mail contact details given.

Supporting quotations

If you are a Connecticut customer and we cannot resolve your issue, you have the option of contacting the Public Utilities Regulatory Authority (PURA).

please call Customer Care at 800.331.0500, dial 611 from your wireless phone

Qualifications & exceptions

• The PURA option is for Connecticut customers whose issue AT&T cannot resolve.

Legal Rights & Agreement Rules · User right or choice

Puerto Rico: you may notify the Telecommunications Regulatory Board and still arbitrate

If you are a Puerto Rico customer and AT&T cannot resolve your issue, you may notify the Telecommunications Regulatory Board of Puerto Rico of your grievance, in addition to having arbitration available as provided in Section 1.3. Mail, phone and online contact details are given.

Supporting quotations

If you are a Puerto Rico customer and we cannot resolve your issue, you may notify the Telecommunications Regulatory Board of Puerto Rico of your grievance.

in addition to having available arbitration, as provided in Section 1.3.

Qualifications & exceptions

• Applies to Puerto Rico customers whose issue AT&T cannot resolve.
• The regulator option is in addition to arbitration under Section 1.3.

Account & Service Control · Context

Section 3 applies only to AT&T Prepaid customers

Section 3 pertains only to AT&T Prepaid customers, including AT&T Prepaid Multi-Line customers.

Supporting quotations

This Section 3 pertains only to AT&T Prepaid customers, including AT&T Prepaid Multi-Line customers.

Terms that Apply Only to AT&T Prepaid Customers

Qualifications & exceptions

• Applies only to AT&T Prepaid customers, including Prepaid Multi-Line.

Charges & Financial Obligations · Restriction or exception

Prepaid: no monthly bills, and you pay charges by anyone you let use your Device

AT&T does not provide monthly bills to Prepaid customers; you can access your Account on its website or app, by calling customer service or visiting a store. You are responsible for paying all charges for Services under the Agreement, including charges made by any person you permit to have direct or indirect access to your Device even if you did not authorize their use. These include access, usage and feature or add-on charges; government taxes, fees and assessments AT&T must collect and remit; other fees listed online; and surcharges AT&T collects and retains, such as Federal or State Universal Service fees, regulatory charges and taxes or fees on gross receipts, sales or property. In some jurisdictions certain recurring fees or taxes are included in the monthly rate plan charge under applicable state or local law.

Supporting quotations

AT&T will not provide you with monthly bills.

including charges made by any person you permit to have direct or indirect access to your Device even if you did not authorize its use.

surcharges that we collect and retain from our customers that include, but are not limited to, Federal or State Universal Service fees, regulatory charges, and government taxes or fees imposed on gross receipts, sales and/or property that we incur in providing services to our customers.

In some jurisdictions, certain recurring fees or taxes are included in the rate plan charge each month pursuant to applicable state or local law.

Qualifications & exceptions

• Applies to AT&T Prepaid customers.
• Responsibility extends to charges by anyone you permit to access your Device, even if you did not authorize that use.
• In some jurisdictions certain recurring fees or taxes are included in the plan charge.

Not stated here

• The online fee schedule is not supplied in this text.

Charges & Financial Obligations · Restriction or exception

Prepaid: first payment within 26 days; cards and payments are nontransferable and nonrefundable

You must make a payment to your Prepaid Account within 26 days of activation or the Account is canceled. Active service requires payment in full for monthly plans and a minimum $25 payment for per-minute and daily plans. If required, AT&T refunds the applicable activation fee if you cancel within the first 3 days of activation. AT&T Prepaid cards and other account payments are nontransferable and nonrefundable. The *888* payment command works only with PINs/cards purchased from AT&T-owned retail stores and select authorized locations and may not work on all Device types.

Supporting quotations

You must make a payment to your Account within 26 days of activation or your Account will be canceled.

Active service requires Account payment in full for monthly plans and minimum $25 Account payment for per-minute and daily plans.

If required, AT&T will refund the applicable activation fee if you cancel your service within the first 3 days of activation.

AT&T Prepaid cards and other account payments are nontransferable and nonrefundable.

The *888* command for payment only works with PINS/Cards purchased from AT&T-owned retail stores and select authorized retail locations and may not work on all Device types.

Qualifications & exceptions

• Account is canceled if no payment is made within 26 days of activation.
• Minimum $25 payment applies to per-minute and daily plans; monthly plans require payment in full.
• The *888* command works only with cards purchased from AT&T-owned stores and select authorized locations.

Charges & Financial Obligations · Restriction or exception

Prepaid balances expire by payment size; plan charges are non-refundable

Amounts deposited into your Account expire according to the payment denomination: $10 to $24 payments in 30 days, $25 to $99 in 90 days, and $100 or more in 365 days, and any unused balance is forfeited on expiration. For monthly plans, including those paid once for multiple months, the plan charge is automatically deducted from your balance at the end of the day (11:59pm Central Time) on the plan's payment due date. A plan charge is not refundable or exchangeable, and unused services are forfeited if you change plans during the plan's period. If your balance is insufficient you cannot use plan services, data services or pay-per-use services until you pay the required amount or the plan is renewed.

Supporting quotations

Amounts deposited into your Account expire in accordance with the stated payment denomination expiration period ($10-$24 payments expire in 30 days, $25 to $99 in 90 days, $100 or more in 365 days). Unused Account balance forfeited upon expiration.

the applicable plan charge will automatically be deducted from your Account balance at the end of the day (11: 59pm Central Time) on your plan’s payment due date.

Applicable plan charge for any AT&T Prepaid plan is not refundable and not exchangeable, and any unused services of your plan are forfeited if you change to another plan during your plan’s period.

If your Account balance is insufficient to pay the applicable plan charge, you will not be able to use your plan services, data services, or any pay-per-use services until you make a payment

Qualifications & exceptions

• Expiry period depends on the payment denomination: 30, 90 or 365 days.
• Unused balance is forfeited on expiration.
• Changing plans during a plan's period forfeits unused plan services.

Retention & Deletion · Company practice

Prepaid accounts are canceled 60 or 365 days after expiration; a new number is needed

AT&T Prepaid accounts for phone plans are canceled 60 days after expiration, and accounts for data plans 365 days after expiration. A new wireless phone number is required to reactivate service once an Account is canceled.

Supporting quotations

AT&T Prepaid accounts for phone plans will be canceled 60 days after expiration. AT&T Prepaid Accounts for data plans will be canceled 365 days after expiration.

A new wireless phone number is required to reactivate service once Account is canceled.

Qualifications & exceptions

• 60 days for phone plans; 365 days for data plans, counted from expiration.

Account & Service Control · Restriction or exception

Prepaid Devices are for AT&T Prepaid service only; no modifications or bulk-purchase workarounds

Devices sold under the AT&T Prepaid brand are sold exclusively for use with AT&T Prepaid service, designed for the AT&T network, and may not work on other networks. By buying one you agree to activate and use it with AT&T Prepaid service and not to modify, or help others modify, any Device or programming to operate on another system or network, except under the Device Unlock Policy. AT&T may in its sole and absolute discretion modify programming to enable use on other systems. You acknowledge AT&T will be significantly damaged if you use or help others use these Devices for any other purpose, agree not to circumvent limits on the quantity of Devices that may be purchased, and are liable to AT&T for any damages resulting from conduct prohibited in this Section.

Supporting quotations

Devices sold under the AT&T Prepaid brand are sold exclusively for use with AT&T Prepaid service

By purchasing a Device designed for use with AT&T Prepaid service, you agree to activate and use it with AT&T Prepaid service.

You also agree that you will not make, nor will you assist others to make, any modifications to any Device or programming to enable it to operate on any other system or network except in accordance with the Device Unlock Policy

You also agree not to take any action to circumvent limits on the quantity of Devices that may be purchased. You will be liable to AT&T for any damages resulting from conduct prohibited in this Section.

Qualifications & exceptions

• Applies to Devices sold under the AT&T Prepaid brand.
• Modification is allowed only in accordance with the Device Unlock Policy.

Not stated here

• The prepaid Device Unlock Policy is linked and not supplied in this text.

Charges & Financial Obligations · Company practice

Prepaid monthly plans last 30 days and the activation day counts

Monthly plans are good for 30 days at the applicable charge and expire at 11:59 p.m. Central time on the 30th day. When you first activate a plan, the activation day counts as the first full day toward the 30, so the first month may be less than a full thirty days depending on when you activate.

Supporting quotations

Monthly plans are good for 30 days at applicable charge. Monthly plans expire at 11: 59 p.m. C.S.T. on the 30th day.

the day that the plan is activated counts as the first full day and counts toward the first 30 days, so your plan may be less than a full thirty days during the first month

Qualifications & exceptions

• The first month may be shorter than thirty days because the activation day counts as a full day.

Account & Service Control · Restriction or exception

Prepaid voice minutes are domestic; Wi-Fi Calling and messaging coverage have conditions

Nationwide voice minutes in Prepaid plans are for domestic use only unless you are on a Monthly plan that includes in-country calls while in Mexico and Canada; additional charges apply to all other calls, including international long distance. Wi-Fi Calling requires a Wi-Fi Calling-capable smartphone, an AT&T Prepaid Account provisioned with HD Voice, a Wi-Fi network and an eligible rate plan, and excludes pay-per-use plans. Unlimited messaging covers text, picture and video messages within the U.S. (and in Mexico and Canada on plans that include usage there) and to select countries.

Supporting quotations

Nationwide voice minutes included in plans are intended for domestic use only unless on a Monthly plan that includes in-country calls while in Mexico & Canada.

Wi-Fi Calling requires Wi-Fi Calling-capable smartphone, AT&T Prepaid Account provisioned with HD Voice, Wi-Fi network, and eligible rate plan (excludes pay per use plans).

Unlimited messaging includes unlimited text, picture and video messages within the U.S. (and in Mexico and Canada on plans that include usage in Mexico & Canada) and to select countries.

Qualifications & exceptions

• Applies to AT&T Prepaid plans for mobile phones.
• Wi-Fi Calling is excluded from pay-per-use plans.
• Mexico and Canada use applies only to Monthly plans (calls) or plans that include usage there (messaging).

Not stated here

• The country lists and per-minute rates are on linked pages not supplied in this text.

Charges & Financial Obligations · Company practice

Prepaid Pay-Per-Minute and Daily plans: how charges apply

In a Pay-Per-Minute plan, calls, text messages and data are charged at the then-prevailing per-minute, per-message and per-usage rates, and pay-per-use data is available only on basic and messaging phones. Daily plans include unlimited nationwide calling and messaging for a rate charged and paid each day the phone is used to make or receive calls (including to voicemail) or send a message; the day starts when you make a call, accept a call or send a message and ends 24 hours later, and moving into or out of Wi-Fi coverage during a Wi-Fi call when your 24 hours expire starts a new period and charge. You need a balance sufficient to pay the Daily rate to place or receive the first call or send a message. Basic and messaging phones automatically get pay-per-use data at the prevailing rate; a Data Add-On is available for an extra charge for all Device types, and once it is depleted basic and messaging phone users revert to pay-per-use data while smartphone users must buy another Data Add-On or be restricted to Wi-Fi.

Supporting quotations

In a Pay-Per-Minute plan, Voice calls, text messages and data usage are charged at then prevailing per minute/per message/per usage rates. Pay-per-use data service is available only on basic and messaging phones.

The day for purposes of Daily plan rate charge starts when you make a call, accept an incoming call, or send a message and ends 24 hours later.

A minimum Account balance sufficient to pay Daily plan rate charge required to place or receive first call of the day or send a message.

Once Data Add-On is depleted, basic/messaging phone users will automatically revert to pay-per-use data. To continue using data on a smartphone, customer must purchase another Data Add-On or be restricted to Wi-Fi.

Qualifications & exceptions

• Pay-per-use data is available only on basic and messaging phones.
• A Daily plan day lasts 24 hours from the first call or message.
• A minimum balance covering the Daily rate is required for the first call or message of the day.

Not stated here

• Actual per-minute, per-message and daily rates are not stated in this text.

Charges & Financial Obligations · Company practice

Prepaid Monthly plans: unlimited calling and messaging, data varies and may slow to 128 Kbps

Monthly plans include unlimited nationwide calling and messaging. Certain Monthly plans include data, and availability and allotments vary by plan. Certain smartphone Monthly plans include a high-speed data allowance and then unlimited data at reduced speeds of up to 128 Kbps for the rest of the 30-day plan term. Certain Monthly plans have 5G Access, which requires a compatible 5G device and is not available everywhere; actual speeds vary by Device and location. A Data Add-On is available on certain Monthly plans for an additional cost, and pay-per-use data is not available on Monthly plans.

Supporting quotations

Monthly plans include unlimited nationwide calling and unlimited messaging.

Certain Monthly plans for smartphones include a high-speed data allowance and, thereafter, unlimited data usage at reduced data speeds of up to 128 Kbps for the rest of the 30-day plan term.

5G service requires a compatible 5G device. 5G service is not available everywhere.

Pay-per-use data not available on Monthly plans.

Qualifications & exceptions

• Data availability and allotments vary by plan; only certain plans have 5G Access or reduced-speed unlimited data.
• 5G requires a compatible 5G device and is not available everywhere.

Not stated here

• Specific data allowances and speeds are on linked plan pages not supplied in this text.

Charges & Financial Obligations · Company practice

Prepaid Add-Ons: term lengths, active plan required, rollover and data ordering

Add-Ons are good for 30 days, except International Travel and BridgePay Add-Ons (7 days); they expire at 11:59 p.m. Central on the last day, except Daily Data Add-Ons, which expire 24 hours after purchase, and the activation day counts as a full day. You need an active (not expired) plan to buy, use or renew an Add-On, except BridgePay. If your Account balance expires before the Add-On term ends, the Add-On cannot be used and its remaining time keeps running unless you add money during the term. Renewing before expiration rolls unused allotment over, but Unlimited Add-Ons and the East Asia/India and Latin America/Caribbean Add-Ons do not roll over, and standard rates apply if not renewed. Data from a monthly data Add-On is counted before the plan's allotment, and the same applies to hotspot data, where the unused plan hotspot allotment stays available until the last day of the plan term provided you deplete the Add-On. A Daily Data Day Pass runs 24 hours from purchase, after which usage is charged under your underlying plan. A Monthly Messaging Add-On may be added only to the Pay-Per-Minute plan.

Supporting quotations

Add-ons are good for 30 days, except the International Travel and BridgePay Add-Ons, which are good for 7 days.

You must have an active (not expired) plan to purchase, use, or renew an Add-On, with the exception of the BridgePay Add-On.

Renew an Add-On before its expiration date and any unused allotment will roll over to your renewed Add-On time period. Unlimited Add-Ons and the East Asia/India and Latin America/Caribbean Add-Ons do not roll over.

the use of data will be counted first against your data Add-On and then against the data allotment of your plan.

The Data Day Pass Add-On for the Daily plan begins at the time you purchase the Add-On and ends 24 hours later.

the use of data will be counted first against your hotspot data Add-On and then against the hotspot data allotment in your plan.

A Monthly Messaging Add-On may be added only to the Pay-Per-Minute plan.

Qualifications & exceptions

• Term is 30 days, or 7 days for International Travel and BridgePay Add-Ons, and 24 hours for Daily Data Add-Ons.
• An active plan is required except for the BridgePay Add-On.
• Unlimited Add-Ons and the East Asia/India and Latin America/Caribbean Add-Ons do not roll over.

Charges & Financial Obligations · Restriction or exception

Prepaid Multi-Line: Account Owner pays all lines' plan charges; members pay add-ons from their own balance

The Account Owner is responsible for monthly plan charges for all lines on a Multi-Line Account, while Members select and pay for optional Add-Ons and pay-per-use services from their own Prepaid Account balance. When a Member line is added, full monthly payment is due to activate the Member's service, but a pro-rated credit is issued to the Account Owner for the Member's unused plan term, if applicable, and may also be issued for unused days of the Member's prior monthly plan. The plan charge for each line at each renewal is automatically deducted from the Account Owner's balance at 11:59pm Central on the renewal date, and the total due for all lines must be paid to renew service. Plan charges are not refundable or exchangeable, unused services are forfeited if the Account Owner changes plans during the term, and if the Account Owner's balance cannot cover all lines, plan, data and pay-per-use services are unavailable until all lines are renewed. Unused Account balance is forfeited on expiration.

Supporting quotations

Account Owner is responsible for paying monthly plan charges for all lines on Multi-Line Account. Members continue to select and pay for optional Add-Ons or pay-per-use services out of their own AT&T Prepaid Account balance.

Upon adding a Member line to the Multi-Line Account, full monthly payment will be due to activate Member’s service but a pro-rated credit will be issued to the Account Owner’s account for the Member’s unused plan term, if applicable.

The total payment due for all lines must be paid in order to renew service.

If Account Owner’s Account balance is insufficient to pay the applicable plan charges for all lines on the Multi-Line Account, plan services, data services, or any pay-per-use services will be unavailable until Account Owner renews all lines.

Unused Account balance is forfeited upon expiration.

Qualifications & exceptions

• Credits are issued only "if applicable" and may be issued for a Member's prior monthly plan.
• If the balance is insufficient for all lines, services are unavailable until the Account Owner renews all lines.

Account & Service Control · Permission or license

The Account Owner can view and change Multi-Line account information on identification

You authorize AT&T to provide CPNI and other account information to the Account Owner and to allow the Account Owner to make changes to the Multi-Line Account, including new or extended service commitments and purchases of products or services, at the direction of any person who can provide information AT&T considers sufficient to identify them as the Account Owner. Access includes viewing Multi-Line Account information, changing plans, performing upgrades and viewing payment information.

Supporting quotations

You authorize us to provide CPNI and other account information to the Account Owner, and to allow the Account Owner to make changes to the Multi-Line Account, including new or extended service commitments and the purchase of products and/or services

upon the direction of any person able to provide information we deem sufficient to identify the person as the Account Owner.

the ability to view Multi-Line Account information, make changes to the plans under the Multi-Line Account, perform upgrades, and view payment information.

Qualifications & exceptions

• Based on AT&T's own determination that the information given sufficiently identifies the person as the Account Owner.

Account & Service Control · Context

Section 4 covers session-based data services for prescribed purposes

Section 4 pertains only to session-based data services with access to AT&T's wireless data services, including features that may be used with Data Services and are offered under the Plans in the section. Data Services are provided only for prescribed purposes.

Supporting quotations

This Section 4 pertains only to session-based data services provided to you with access to AT&T’s wireless data services

Data Services are only provided for prescribed purposes.

Terms that Apply Only to DataConnect Pass Plan / Session-Based Wireless Data Services

Qualifications & exceptions

• Applies only to DataConnect Pass Plan / session-based wireless data services.

Not stated here

• The text does not say what the prescribed purposes are.

Charges & Financial Obligations · Restriction or exception

DataConnect Plans: final sales, no refunds, courtesy alerts and device registration

Plans can only be used on AT&T's network and with select roaming carriers, and need a Device capable of working on AT&T's network. When your data allotment expires, downloads cease and AT&T is not responsible for fees to download again. AT&T may send courtesy alerts about data usage or days remaining, but there is no guarantee you will receive them and the actual usage or days remaining may differ by the time you do. All sales are final, discounts are not available and payments are non-refundable, though there is no separate charge to change or cancel a Plan. Customers are responsible for provisioning and managing their Plans. AT&T reserves the right to change these terms and Plans and to suspend your Account if Devices other than the registered Device are used with the Plans. Plans include access to available public AT&T Wi-Fi Hot Spots, and availability, quality of coverage and access while roaming are not guaranteed.

Supporting quotations

All sales are final and discounts are not available for these Plans. Payments are non-refundable. There is no separate charge to change a Plan or to cancel.

These are courtesy alerts. There is no guarantee you will receive such alerts

AT&T reserves the right to change these terms and Plans, and to suspend your Account if Devices other than the registered Device are used with the Plans.

Availability and quality of coverage, and access to Data Services while roaming are not guaranteed.

Qualifications & exceptions

• Alerts are courtesy alerts and are not guaranteed.
• AT&T may suspend the Account if Devices other than the registered Device are used.

Charges & Financial Obligations · Restriction or exception

Domestic Plans: the clock starts at activation and access stops when the allotment is used

Domestic Plans are bought with a data allotment in MBs or GBs for a specified period defined in the Plan. The period begins to expire immediately on activation whether or not you use the service. If you use your whole allotment before the period ends, access to Data Services ceases for the rest of the period and you must buy an additional Plan to continue. If you buy another Plan before your current one ends, usage continues under the current Plan until it expires; the additional Plan's period, and any auto renew period, starts when the current Plan expires, or at purchase if the prior Plan has already expired. If the additional Plan has automatic renewal, prior Plans with automatic renewal will not automatically renew. Domestic Plans include the U.S.

Supporting quotations

The specified period of time begins to expire immediately upon plan activation, whether or not you are using the service.

If you purchase a Domestic Plan with a data usage allotment and you use all of your allotment prior to the expiration of the specified period, your access to our Data Services will cease for the remainder of the specified period.

If the additional Plan purchased has an automatic renewal, prior Plans with automatic renewal will not automatically renew.

Qualifications & exceptions

• The Plan period runs from activation whether or not you use the service.
• A newly bought additional Plan starts when the current Plan expires.

Charges & Financial Obligations · Restriction or exception

International Plans: need a current Domestic Plan, usage can shift to the International Plan, no auto renewal

International Plans are bought with a data allotment in MBs or GBs for a specified period using an approved payment method and should be bought before traveling outside the U.S.; you must be subscribed to a Domestic Plan at purchase. If the Domestic Plan expires before the International Plan ends, all later usage, domestic or international, is deducted from the International Plan until it expires or another Domestic Plan becomes active, so cancelling your Domestic Plan after ordering an International Plan counts U.S. usage against the International Plan. You can choose a start date up to 60 days after purchase; future-dated Plans activate at midnight Eastern Time on that date, and otherwise the Plan starts immediately. Access ceases when the period expires or the allotment is used, whichever is first, and you must buy another Plan to continue. International Plans do not automatically renew.

Supporting quotations

You must be currently subscribed to a Domestic Plan at the time of purchase.

If the Domestic Plan expires prior to the completion of the International Plan, all usage following the expiration of the Domestic Plan, whether domestic or international, will be deducted from the International Plan

You can select the date on which the International Plan starts, which can be future dated up to 60 days after purchase.

International Plans do not automatically renew.

Qualifications & exceptions

• Requires a current subscription to a Domestic Plan at the time of purchase.
• Start date can be future-dated up to 60 days after purchase.
• International Plans do not automatically renew.

Charges & Financial Obligations · Restriction or exception

Worldwide Plans: usage is deducted from the Worldwide allotment in set cases; no auto renewal

Worldwide Plans are bought with a data allotment in MBs or GBs for a specified period using an approved payment method, standalone or with a Domestic Plan, and should be bought before traveling outside the U.S. With no separate Domestic Plan, all data used in the U.S. and the countries on a linked list is deducted from the Worldwide Plan. With a Domestic Plan that has data available, domestic usage is deducted from it and international usage from the Worldwide Plan, but if the Domestic Plan expires first, all usage is deducted from the Worldwide Plan until it expires or another Domestic Plan becomes active. You can future-date the start up to 60 days after purchase (active at midnight Eastern Time). Access ceases when the period expires or the allotment is used, whichever is first, and Worldwide Plans do not automatically renew.

Supporting quotations

If you do not have a separate Domestic Plan, all data usage occurring in the U.S. and countries listed at

However, if the Domestic Plan expires prior to the completion of the Worldwide Plan, all usage, whether domestic or international, will be deducted from the Worldwide Plan until such time as that Plan expires or another Domestic Plan becomes active

You can select the date on which the Worldwide Plan starts, which can be future-dated up to 60 days after purchase.

Worldwide Plans do not automatically renew.

Qualifications & exceptions

• Deduction rules depend on whether you have a separate Domestic Plan with data available.
• Start date can be future-dated up to 60 days after purchase.
• Worldwide Plans do not automatically renew.

Not stated here

• The linked list of countries is not supplied in this text.

Legal Rights & Agreement Rules · Restriction or exception

Tax-exempt certification: you indemnify AT&T

If you certify that your Account is tax-exempt, you agree to indemnify, defend and hold harmless AT&T from any and all taxes, claims, lawsuits, damages, losses, liabilities, costs, fines, penalties and expenses, including reasonable attorney fees, that arise from your certification.

Supporting quotations

If you certify that your Account is tax-exempt, you agree to indemnify, defend, and hold harmless AT&T from any and all taxes, claims, lawsuits, damages, losses, liabilities, costs, fines, penalties, and expenses (including reasonable attorney fees)

Qualifications & exceptions

• Applies only if you certify that your Account is tax-exempt.

Charges & Financial Obligations · Company practice

Plan term, prepayment without proration, and automatic renewal charging

Your Agreement for Data Services begins the day your Plan is activated and continues until the Plan expires. You pay in advance for your Plan and there is no proration if it is terminated, by credit card, debit card or other accepted methods. To process an automatic renewal in time, AT&T will, depending on your plan, charge your payment method within seven days before the new plan period begins, or any time after 75% of a usage-based plan has been consumed. You may cancel automatic renewal at any time, effective after AT&T has had a reasonable opportunity to act on your notice.

Supporting quotations

Your Agreement begins on the day your Plan for Data Services are activated and continues until your Plan expires as set forth in Section 4.2.

You agree to pay in advance for your Plan and there is no proration of charges if your Plan is terminated.

AT&T will, depending on your plan, charge your payment method for the automatic renewal: (1) within seven days before your new plan specified period is set to begin, or (2) any time after 75% of your usage based plan has been consumed.

You may cancel the automatic renewal of your service at any time and your cancellation will take effect after we have had a reasonable opportunity to act on your notice.

Qualifications & exceptions

• The renewal charge timing depends on your plan: within seven days before the new period, or after 75% of a usage-based plan is consumed.
• Cancellation of automatic renewal takes effect after AT&T has had a reasonable opportunity to act.

Legal Rights & Agreement Rules · Context

AT&T Phone is provided by regional AT&T affiliates under the Agreement and a Fee Schedule

AT&T Phone Service is provided by one of a list of AT&T affiliates (Southwestern Bell, Pacific Bell, Illinois Bell, Indiana Bell, Michigan Bell, Nevada Bell, Ohio Bell, Wisconsin Bell or BellSouth Telecommunications), depending on your service address. Your AT&T Phone Services are governed by the Agreement, including these AT&T Phone Service Terms, and the AT&T Phone Fee Schedule. A phone number is given for questions.

Supporting quotations

AT&T Phone and AT&T Phone – Advanced Service Terms

AT&T Phone Service is provided by one of the following AT&T affiliates, depending upon your service address

Your AT&T Phone Services are governed by this Agreement, including these AT&T Phone Service Terms and the AT&T Phone Fee Schedule

Qualifications & exceptions

• The affiliate that provides service depends on your service address.

Not stated here

• The AT&T Phone Fee Schedule is a linked document not supplied in this text, so this card cannot say what fees it lists.

Account & Service Control · Restriction or exception

Phone service through your property owner: still bound by the Agreement; Section 5.4.3 cited but not present

If you receive AT&T Phone Service through an arrangement with your property owner or manager, you are still subject to the Agreement, except that AT&T may not directly charge you for the service (including equipment) provided under that arrangement and the equipment-return provisions of the cited Section 5.4.3 may not apply to you even though the equipment remains AT&T-owned. You are responsible for fees and charges for additional AT&T Phone Service orders. Any separate contract with the property owner or manager is not AT&T's responsibility and does not bind it. If the arrangement ends, you continue receiving AT&T Phone Services under standard billing terms and the Agreement unless you notify AT&T.

Supporting quotations

You might be receiving AT&T Phone Service through an arrangement with your property owner or manager. If so, you are still subject to this Agreement, except that AT&T may not directly charge you for AT&T Phone Service (including equipment) provided to you as part of that arrangement, and the equipment-return provisions in Section 5.4.3 may not apply to you even though equipment remains AT&T-owned.

You will be responsible for fees and charges associated with additional AT&T Phone Service orders.

AT&T is neither responsible for nor bound by the terms of that contract between you and your property owner or manager.

If the arrangement with your property owner or manager terminates, you will continue receiving AT&T Phone Services under standard billing terms and this Agreement unless you notify AT&T.

Qualifications & exceptions

• Applies only if you receive AT&T Phone Service through an arrangement with your property owner or manager.
• The equipment-return provisions "may not" apply, and the paragraph cites Section 5.4.3.

Not stated here

• The paragraph cites equipment-return provisions in Section 5.4.3, but the supplied text has no Section 5.4.3; a subsection headed Return of Equipment appears elsewhere as 5.1.4.3, and the text does not say whether that is the intended target. This card does not decide which provision is meant.

Charges & Financial Obligations · Restriction or exception

AT&T Phone: month-to-month after a Service Commitment, and an early termination fee

If you accepted a Service Commitment for AT&T Phone Service, the terms automatically continue month-to-month at its end and AT&T begins charging the applicable month-to-month fee; with no Service Commitment the terms are month-to-month. If you terminate before completing your Service Commitment you agree to pay an early termination fee, and the amount reduces for each full month of the commitment you complete.

Supporting quotations

If you accepted a Service Commitment for your AT&T Phone Service, these AT&T Phone Service Terms will automatically continue on a month-to-month basis at the conclusion of your Service Commitment, and AT&T will automatically begin charging the applicable month-to-month fee.

If you terminate your AT&T Phone Service before completion of your Service Commitment, you agree to pay an ETF. The ETF amount reduces each full month of your Service Commitment that you complete.

Qualifications & exceptions

• Applies if you accepted a Service Commitment.
• The ETF amount reduces with each full month completed.

Not stated here

• The ETF amount is not stated in this text.

Charges & Financial Obligations · User right or choice

AT&T Phone: terminate within 14 days without an ETF, but pay amounts owed and return equipment

Within the first 14 days after AT&T activates your Phone Service you may terminate it for any reason without an ETF, unless you would owe an ETF for a prior Service Commitment you ended early by entering the new, now-terminated one. You still agree to pay all fees, charges and amounts incurred under your Agreement and to comply with the equipment-return provision cited as Section 5.4.3. If you fail to return AT&T equipment you are charged an equipment non-return fee of up to $150, and some dealers may impose additional fees.

Supporting quotations

Within the first 14 days after we activate your AT&T Phone Service, you may terminate it for any reason without incurring an ETF

you agree to pay AT&T for all fees, charges, and other amounts incurred and owed under your Agreement, and you agree to comply with Section 5.4.3 regarding equipment return.

If you fail to return AT&T equipment, you will be charged an equipment non-return fee of up to $150. Some dealers may impose additional fees.

Qualifications & exceptions

• Applies within the first 14 days after activation.
• Does not remove an ETF owed for a prior Service Commitment ended early by entering the new commitment.
• Non-return fee is up to $150; dealers may add fees.

Not stated here

• The paragraph cites Section 5.4.3 for equipment return, but the supplied text has no Section 5.4.3; this card does not say which provision governs return.

Account & Service Control · Permission or license

AT&T Phone installation: wiring changes, premises alterations, permission and access

To install or repair AT&T Phone Service, you acknowledge AT&T may use existing Inside Wiring in your unit, altering the wiring and removing accessories, and that AT&T and its agents may drill, cut and otherwise alter improvements on the premises such as walls and flooring. You warrant that you own or control the Inside Wiring and premises and give AT&T and its agents permission to use, alter and remove equipment from them. If you rent or are in a multi-tenant building, you warrant you have obtained permission from any necessary party, such as the owner, landlord or building manager, and you agree to indemnify AT&T and its agents against claims by an owner, landlord, building manager or other party relating to installation, maintenance, repair or provision of the service. You will give reasonable access to your premises; if you are not present you authorize any other adult resident or guest to grant access and to act on your behalf, including accepting the Agreement and related agreements and approving changes to them.

Supporting quotations

AT&T may use existing wiring, including altering the wiring and removing accessories, located within your unit (“Inside Wiring”), and that AT&T and its agents may drill, cut, and otherwise alter improvements on the premises

You warrant that you own or control the Inside Wiring and premises and give AT&T and its agents permission to use, alter, and remove equipment from them.

You agree to indemnify AT&T and its agents from and against all claims by an owner, landlord, building manager, or other party in connection with installation, maintenance, repair, or provision of AT&T Phone Service.

If you are not at the premises at the time of installation or repair, you authorize any other adult resident or guest at your residence to grant access to your premises for these purposes.

you authorize that adult to act on your behalf, including accepting this Agreement and any related agreements required in connection with the completion of the installation, activation, or repair of AT&T Phone Service and approving any changes to them.

Qualifications & exceptions

• Permission is warranted by you; renters and multi-tenant occupants must have obtained any needed third-party permission.
• An adult resident or guest you authorize can accept the Agreement and approve changes.

Charges & Financial Obligations · Restriction or exception

AT&T Phone: you may pay for visits not caused by AT&T, and for equipment damage you cause

You are responsible for service charges for visits by AT&T or its agents to your premises when a service request results from causes not attributable to AT&T or its agents, including when you are unwilling to complete troubleshooting steps AT&T requests. In addition to any applicable Dispatch Fee in the AT&T Phone Fee Schedule, you are responsible for damage to and the entire cost of any necessary service, repair or replacement of equipment attributable to your improper installation, abuse, negligence or misuse, as determined by AT&T. AT&T may charge reasonable shipping and handling fees for replacement equipment, and repair or replacement may delete stored content, reset personal settings or otherwise alter the equipment.

Supporting quotations

You will be responsible for payment of service charges for visits by AT&T or its agents to your premises when a service request results from causes not attributable to AT&T or its agents, including, but not limited to, when you are unwilling to complete troubleshooting steps requested by AT&T.

you are responsible for damage to and the entire cost of any necessary service, repair, or replacement of any equipment that is attributable to your improper installation, abuse, negligence, or misuse of the equipment, as determined by AT&T.

You understand that repair or replacement of AT&T Phone Service or equipment may (i) cause stored content to be deleted, (ii) reset personal settings, or (iii) otherwise alter the equipment.

Qualifications & exceptions

• Whether damage is attributable to your improper installation, abuse, negligence or misuse is determined by AT&T.

Not stated here

• The Dispatch Fee amount is in the AT&T Phone Fee Schedule, which is not supplied in this text.

Charges & Financial Obligations · Permission or license

AT&T Phone: you agree AT&T may charge your card on file; the Fee Schedule is incorporated

In return for AT&T Phone Service you promise to pay, and agree AT&T may charge your credit or debit card on file for, the charges described in subsection 1.9, the AT&T Phone Fee Schedule and the charges listed in this section. The Fee Schedule lists additional charges and fees that could apply and is incorporated into the AT&T Phone Service Terms by reference. Non-recurring and usage-based charges generally are billed in the billing cycle after the transaction.

Supporting quotations

you promise to pay—and agree that we may charge your credit or debit card on file with us—the charges described in subsection 1.9, the AT&T Phone Fee Schedule, and the following charges:

The Fee Schedule is incorporated into this AT&T Phone Service Terms by this reference.

Non-recurring and usage-based charges for AT&T Phone Service generally will be billed in the billing cycle following the transaction.

Qualifications & exceptions

• Covers your credit or debit card on file with AT&T.
• The Fee Schedule is incorporated by reference.

Not stated here

• The AT&T Phone Fee Schedule is a linked document not supplied in this text, so this card cannot list the fees.

Charges & Financial Obligations · Company practice

AT&T Phone: billed a month ahead on a 30-day cycle; cancellation takes effect at cycle end with no proration

Billing for AT&T Phone Service starts when AT&T has provisioned it. Recurring charges are billed one month in advance on a 30-day cycle, non-recurring and usage-based charges generally in the following cycle, and your first bill may include pro-rated charges for a partial period. On termination, subject to applicable law, cancellation takes effect on the last day of your current billing cycle and service continues until then; you get no prorated credit or refund for remaining days (exceptions may apply to certain promotional periods and must be in writing). A downgrade fee may apply if you change your service within thirty days of provisioning or later programming orders.

Supporting quotations

Recurring charges for each month’s AT&T Phone Service will be billed one month in advance. Billing is based on a 30-day cycle.

Upon termination, subject to applicable law, your effective date of cancellation will be the last day of your current billing cycle and you will receive AT&T Phone Service until the end of your billing cycle

You will not receive a prorated credit or refund for any remaining days of AT&T Phone Service in your billing cycle after termination.

A downgrade fee may apply if you make changes to your AT&T Phone Service within thirty (30) days of AT&T Phone Service provisioning or later programming orders.

Qualifications & exceptions

• Cancellation effective date is the last day of the current billing cycle, subject to applicable law.
• Exceptions for certain promotional periods must be in writing.
• A downgrade fee may apply to changes within thirty days of provisioning.

Charges & Financial Obligations · Restriction or exception

AT&T Phone equipment: Wi-Fi Gateway, possible ONT, monthly equipment fee and your power

Equipment AT&T provides may be new or refurbished, and any equipment or software it did not provide, including batteries, is not AT&T's responsibility and gets no support or maintenance. Depending on your service address, your service includes either a Wi-Fi Gateway inside your premises plus service-specific equipment (the text cites Sections 5.6.4 for that equipment), or an Intelligent Network Interface Device configuration. If you do not buy the Equipment from AT&T you agree to pay a monthly equipment fee for as long as you receive service, which may be included in your monthly charge or billed separately, and different taxes and surcharges may apply. The Equipment requires electrical power from your premises, which you must provide. With a Wi-Fi Gateway you may also have an Optical Network Terminal where AT&T's fiber terminates, which also needs power you provide, and AT&T installs the ONT.

Supporting quotations

Any equipment or software that was not provided to you by AT&T, including batteries, is not AT&T’s responsibility, and AT&T will not provide support or maintenance of it.

certain service-specific equipment set forth in Sections 5.6.4 that is required for AT&T Phone Service to function

If you do not purchase the Equipment from AT&T, you agree to pay a monthly equipment fee for the Equipment as part of your purchase of AT&T Phone Service for the duration of your receipt of AT&T Phone Service.

The Equipment requires electrical power from your premises to operate, which you are responsible for providing.

The ONT also requires electrical power from your home to operate, which you are responsible for providing. AT&T will install your ONT device.

Qualifications & exceptions

• Which equipment configuration you get depends on your service address.
• Monthly equipment fee applies if you do not purchase the Equipment from AT&T.
• You must provide electrical power for the Equipment and the ONT.

Not stated here

• The text cites Sections 5.6.4 for service-specific equipment, but the supplied text has no Section 5.6.4; this card does not say what that equipment is.

Charges & Financial Obligations · Restriction or exception

AT&T Phone without a Wi-Fi Gateway: iNID equipment, fees and power

If you do not have a Wi-Fi Gateway inside your premises, service is provided by an Intelligent Network Interface Device (iNID) and service-specific equipment (the text cites Sections 5.6.4), collectively called the Equipment. If you do not buy the Equipment from AT&T you pay a monthly equipment fee for as long as you receive service, which may be in your monthly charge or billed separately, and options depend on the services and installation you choose. The iNID has three components: an outside unit where the network terminates, an inside home networking hub, and a power supply unit; you must provide the electrical power. By contrast, with a Wi-Fi Gateway you may have an Optical Network Terminal where AT&T's fiber terminates, which AT&T installs and for which you provide power.

Supporting quotations

If you do not have a WG located inside your premises, your service is provided by an Intelligent Network Interface Device (“iNID”) and certain service specific equipment set forth in Sections 5.6.4 that is required for AT&T Phone Service to function

If you do not purchase the Equipment from AT&T, you agree to pay a monthly equipment fee for the Equipment as part of your purchase of AT&T Phone Service for the duration of your receipt of AT&T Phone Service.

You are responsible for providing the electrical power for the iNID.

AT&T will install your ONT device.

Qualifications & exceptions

• Applies where you do not have a Wi-Fi Gateway inside your premises.
• Monthly equipment fee applies if you do not purchase the Equipment from AT&T.

Not stated here

• The text cites Sections 5.6.4 for service-specific equipment, but the supplied text has no Section 5.6.4; this card does not say what that equipment is.

Account & Service Control · Restriction or exception

You provide battery backup for Gateway or ONT; AT&T provides only the initial iNID battery

It is your responsibility to provide your own battery backup for your Wi-Fi Gateway or ONT. If there is an iNID at your premises, AT&T provides the initial battery backup but all later battery backups are your responsibility. AT&T will not provide battery backups for customer-owned equipment.

Supporting quotations

It is your responsibility to provide your own battery backup for your WG, or ONT.

If there is an iNID at your premises, AT&T provides the initial battery backup, but all subsequent battery backups are your responsibility.

AT&T will not provide battery backups for customer-owned equipment.

Qualifications & exceptions

• For an iNID, AT&T provides only the initial battery backup.

Not stated here

• The linked battery backup page is not supplied in this text.

Use & Processing · Restriction or exception

AT&T manages its Equipment and keeps exclusive rights to Equipment data

AT&T reserves the right to manage its Equipment while you are a customer and retains exclusive rights to data the Equipment generates; neither you nor a third party may change, interfere with or block access to the Equipment data or settings. You agree to use the Equipment only for its intended residential use and not another purpose such as on another AT&T network or another provider's network, and to use appropriate and reasonable care. The text says AT&T will repair or replace damaged Equipment as it deems necessary, as explained in Section 5.2, and will not support or maintain customer-owned equipment.

Supporting quotations

AT&T reserves the right to manage the AT&T Equipment during the time you are an AT&T customer and retains exclusive rights to data the Equipment generates. Neither you nor a third party may change, interfere with, or block access to the Equipment data or settings.

You agree that you will use the Equipment only for its intended residential use, and not for any other purpose

As explained in Section 5.2, AT&T will repair or replace damaged Equipment as AT&T deems necessary.

Qualifications & exceptions

• Equipment may be used only for its intended residential use.
• Repair or replacement of damaged Equipment is as AT&T deems necessary.

Not stated here

• The text points to Section 5.2 for repair and replacement of damaged Equipment; Section 5.2 is headed AT&T Phone - Advanced, and this card does not decide how it applies here.

Charges & Financial Obligations · Restriction or exception

AT&T Phone: return Equipment within 21 days or pay its value

When AT&T Phone Service ends for any reason you must return the Equipment, undamaged, to AT&T within 21 calendar days. If it is not returned within 21 days, or is returned damaged, you are charged its value, and AT&T may retain any advance payment or deposit not previously refunded. If the Equipment is returned within 90 days of termination, fees charged for it are refunded (other than fees for damages); no refunds are made for Equipment returned more than 90 days after termination. This also applies if your existing Equipment is replaced or upgraded for any reason.

Supporting quotations

Upon termination of AT&T Phone Service for any reason, you must return the Equipment, undamaged, within 21 calendar days to AT&T.

If the Equipment is not returned within 21 calendar days, or is returned damaged, you will be charged for the value of the Equipment.

If the Equipment is returned within 90 days of termination, any fees charged for the Equipment will be refunded (other than fees for damages). No refunds will be made for any Equipment returned more than 90 days after termination.

this subsection applies if your existing Equipment is replaced or upgraded for any reason.

Qualifications & exceptions

• 21 calendar days to return; refund of Equipment fees only if returned within 90 days, other than damage fees.
• Also applies when Equipment is replaced or upgraded for any reason.

Account & Service Control · Procedure

AT&T Phone: report theft immediately; you pay charges until you report

You must notify AT&T immediately, in writing or by phone, if the Equipment is stolen or you learn that AT&T Phone Services are being stolen or fraudulently used, giving your Account number and a detailed description with documentation such as a police report. You are responsible for all charges on your Account until you report, and for stolen Equipment, though AT&T may in its sole discretion waive or reduce charges for stolen Equipment on submission of documentation. Failing to give timely notice may result in termination of your AT&T Services and additional charges, and after reporting you remain responsible for monthly fees for AT&T Services not stolen or fraudulently used unless AT&T notifies you otherwise.

Supporting quotations

You agree to notify AT&T immediately, in writing or by calling us at 800.288.2020, if the Equipment is stolen or if you become aware at any time that AT&T Phone Services are being stolen or fraudulently used.

You will be responsible for all charges incurred on your AT&T Account until you report the theft or fraudulent use of AT&T Phone Service.

AT&T may in its sole discretion waive or reduce charges for stolen Equipment upon submission of documentation of theft or other circumstances.

Failure to provide notice to AT&T of theft in a timely manner may result in the termination of your AT&T Services and additional charges to you.

Qualifications & exceptions

• Waiver or reduction of stolen Equipment charges is in AT&T's sole discretion and needs documentation.
• You remain responsible for monthly fees for services not stolen or fraudulently used unless AT&T notifies otherwise.

Account & Service Control · Company practice

AT&T Phone is VoIP that works only where installed; features can change

AT&T Phone is an enhanced voice communication service that converts voice into Internet Protocol packets carried over AT&T's IP network (voice over IP). It includes direct-dialed calling and certain calling and call management features, plus additional or advanced features that may cost extra, all of which AT&T may add, modify or delete in its sole discretion. It includes a telephone number or numbers listed in printed directories and directory assistance databases, with options at additional cost to withhold them. It is not mobile or nomadic and functions only where installed.

Supporting quotations

AT&T Phone is an enhanced voice communication service that converts voice communications into Internet Protocol (IP) packets that are carried over AT&T’s IP network

all of which AT&T, in its sole discretion, may add, modify, or delete from time to time.

options, available at additional costs, to have numbers withheld from printed directories and/or directory assistance databases.

It is not mobile or nomadic and will function only where installed.

Qualifications & exceptions

• AT&T may add, modify or delete features in its sole discretion.
• Withholding numbers from directories is an option at additional cost.
• Functions only where installed.

Account & Service Control · Company practice

AT&T Phone: you are the main Account holder; subaccount holders have no privacy from you

When you accept the AT&T Service terms you become the main Account holder for each telephone number and all its plans and features, purchased initially or later. You may create up to ten subaccounts for others in your household, each with its own password and ID, and main Account holders are responsible for all activity on their main Account and every subaccount. Violations in the main Account or a subaccount can lead to suspension or termination of the main Account and all subaccounts. Call histories for each number are accessible in the main Account and in each subaccount for that number. Main Account holders, and anyone who gives information AT&T considers sufficient to identify the main Account holder, can reset subaccount passwords and IDs and delete and recreate subaccounts. You agree to tell subaccount holders that the main Account holder can have access to all aspects of their subaccount, including feature settings, voicemail messages and address books, so subaccount holders can have no expectation of privacy against the main Account holder.

Supporting quotations

Main Account holders are responsible for all activity on their main Account and on any and all subaccounts.

Violations of this Agreement in a main Account or in a subaccount can result in suspension or termination of the main Account and all subaccounts.

Call histories (call logs for outgoing, answered, and missed calls) for each telephone number are accessible in the main Account and in each subaccount created under the telephone number.

You agree to advise all subaccount holders that the main Account holder can have access to all aspects of their subaccount, including, but not limited to, feature settings, voicemail messages, and address books.

All subaccount holders can therefore have no expectation of privacy

Qualifications & exceptions

• Up to ten subaccounts.
• Violations in any one account can lead to suspension or termination of the main Account and all subaccounts.
• Applies to AT&T Phone Service.

Charges & Financial Obligations · Company practice

AT&T Phone usage charges are billed in the following cycle; partial minutes round up

For AT&T Phone service, nonrecurring and usage-based charges generally billed in the cycle after the transaction include, but are not limited to, international calling (including surcharges for international termination to a wireless number), call trace and overage minutes on defined minutes-of-use plans. Partial minutes are rounded up for per-minute usage charges.

Supporting quotations

nonrecurring and usage-based charges generally billed in the billing cycle following the transaction include, but are not limited to, international calling (including surcharges for international termination to a wireless phone number), call trace, and overage minutes

Partial minutes are rounded up for per-minute usage charges.

Qualifications & exceptions

• Billing in the following cycle is stated as general practice ("generally").
• The listed charges are examples.

Account & Service Control · Restriction or exception

AT&T Phone needs a touchtone phone and fixed equipment; moving it can cause suspension or termination

AT&T Phone Service requires a regular touchtone landline telephone that you must supply and connect to the Wi-Fi Gateway or iNID, directly or through Inside Wiring; rotary and pulse phones will not work. The gateway or iNID supports up to two AT&T Phone lines. You agree that neither you nor a third party will move the Equipment within your premises or to another physical location outside the premises where it was installed. The service is not designed to be nomadic and will not function properly if the Wi-Fi Gateway is moved or altered; if you need it moved you must contact AT&T, and failing to do so may cause service failure and AT&T's suspension, modification or termination of your Service.

Supporting quotations

AT&T Phone Service requires a regular touchtone landline telephone, which you must supply and which must be connected to the WG or iNID

(Rotary and pulse phones will not work).

You agree that neither you nor a third party will move Equipment used for AT&T Phone Service within your premises or to any other physical location outside of the premises where it was installed.

Failure to do so may result in a failure of AT&T Phone Service and/or in AT&T’s suspension, modification, or termination of your Service.

Qualifications & exceptions

• Up to two AT&T Phone lines per gateway or iNID.
• Moving or altering the Wi-Fi Gateway without contacting AT&T may result in suspension, modification or termination.

Legal Rights & Agreement Rules · Restriction or exception

AT&T Phone is not guaranteed continuous, secure or error-free; calls and storage are limited

Because voice over IP depends on the IP network, adequate power and correct Equipment configuration, AT&T does not guarantee AT&T Phone Service will be continuous or error-free and cannot guarantee voice over IP communication is secure. AT&T may set general practices and limits on use. The service cannot be used for operator-assisted collect or third-party billing calls (unless the third-party Collect Call company handles and bills the call), 900/976 calls, area code 500, 700 and 710 calls, 10-10-XXX dial-around calls or international operator or directory assistance calls, and calling certain N11 services (211, 311, 511) may not be available. AT&T also limits message retention days, number of messages, message size and server disk space, has no responsibility for deletion, failure to store or deliver, or modification of messages and communications, may log off inactive Accounts or disconnect inactive sessions, and may change these practices and limits at any time without advance notice.

Supporting quotations

AT&T does not guarantee that AT&T Phone Service will be continuous or error-free. You acknowledge and understand that AT&T cannot guarantee that voice over IP communication is secure.

AT&T Phone Service cannot be used to make operator-assisted collect or third-party billing calls (unless the third-party Collect Call company separately handles and bills for the call), nor can AT&T Phone Service be used to make 900/976 calls

You agree that AT&T will have no responsibility or liability for the deletion, for failure to store or to deliver any messages and other communications

You further acknowledge that AT&T reserves the right to change these general practices and limits at any time without advance notice.

Qualifications & exceptions

• Collect or third-party billing calls are allowed only if the third-party Collect Call company separately handles and bills the call.
• Limits and practices can change at any time without advance notice.

Legal Rights & Agreement Rules · Restriction or exception

AT&T Phone 911 differs from landline 911; it fails in outages and you indemnify AT&T

AT&T Phone, provided via voice over IP, is not the same as traditional wireline service and 911 does not work the same way; you agree to tell anyone who may use the service of these limitations. AT&T makes no warranty that access to 911 will be uninterrupted, timely, secure or error-free. 911 is available only at your service address, while connected to a properly powered and configured iNID or Wi-Fi Gateway (and ONT, if applicable) and after the service has been properly activated. It will not function if the service is not functioning or in a power or network outage, broadband connection failure, or if service is disconnected or suspended, and after an outage you may need to reset or reconfigure your Equipment. AT&T strongly recommends an alternative means of accessing 911, such as a cellular phone, at all times, is not responsible for losses from being unable to dial 911 or reach emergency personnel for any reason, and you agree to defend, indemnify and hold harmless AT&T and related persons for any claim by you or anyone else relating in any way to 911 service.

Supporting quotations

AT&T Phone Service, which is provided via voice over IP, is not the same as traditional wireline telephone service, and 911 service doesn’t work the same as with traditional wireline telephones. You agree to tell anyone who may use your AT&T Phone Service of the limitations of 911 service.

911 service is available only at your service address, while connected to a properly powered and configured iNID or WG

911 service will not function if your AT&T Phone Service isn’t functioning or if there is a power or network outage, broadband connection failure, or if your service has been disconnected or suspended.

AT&T is not responsible for any losses incurred because of an inability to dial 911 or to access emergency service personnel for any reason.

you agree to defend, indemnify, and hold harmless AT&T and its subsidiaries, affiliates, officers, agents, directors, employees, and service providers for any claim by you or anyone else relating in any way to 911 service.

Qualifications & exceptions

• 911 works only at your service address and with properly powered and configured Equipment after activation.
• Indemnity covers any claim by you or anyone else relating in any way to 911 service.

Legal Rights & Agreement Rules · Restriction or exception

AT&T Phone and alarm or medical monitoring systems: at your own risk, with a waiver

AT&T makes no warranty that AT&T Phone Service is appropriate for or capable of use with monitored burglar or fire alarms or medical monitoring systems, and use is at your own risk; the service may be interrupted, delayed, insecure or incompatible, will not work in a power or network outage and may not work for other reasons. You agree to notify AT&T before a monitored burglar or fire alarm system is installed, as installation may require re-wiring at your expense. AT&T does not support, or re-wire for, medical monitoring systems. Once the service is installed for use with an alarm system, you agree not to modify the Inside Wiring, move or reconfigure your Wi-Fi Gateway, or plug telephone equipment into its back without contacting AT&T and your alarm provider. You waive any claim against AT&T relating to interference with or disruption of a monitored alarm, medical monitoring device or similar system.

Supporting quotations

AT&T makes no warranty that AT&T Phone Service is appropriate for or capable of use with monitored burglar or fire alarms or medical monitoring systems or devices. Use of such systems is at your own risk.

You agree to notify AT&T if you purchase a monitored burglar or fire alarm system before that system is installed, as installation may require re-wiring of AT&T Phone Services at your expense.

AT&T does not provide support for, or re-wiring of AT&T Phone Service in support of, medical monitoring systems or devices.

You agree to waive any claim against AT&T relating to interference with or disruption of a monitored burglar or fire alarm, medical monitoring device, or other similar systems or devices.

Qualifications & exceptions

• Alarm re-wiring may be at your expense.
• The waiver covers claims relating to interference with or disruption of alarm, medical monitoring or similar systems.

Use & Processing · Permission or license

Porting a number: you authorize AT&T to process the order and notify your provider

If you transfer an existing phone number to AT&T Phone Service, you authorize AT&T to process your order and to notify your existing provider of your decision to switch your local, local toll and long distance services, and you represent that you are authorized to do so. Not all numbers are eligible for porting.

Supporting quotations

you hereby authorize AT&T to process your order for AT&T Phone Services and to notify your existing provider of your decision to switch your local, local toll, and long distance services to AT&T Phone Service, and you represent that you are authorized to take this action.

Not all telephone numbers are eligible for porting to AT&T Phone Service.

Qualifications & exceptions

• Applies when you port an existing number to AT&T Phone Service.
• You represent that you are authorized to take this action.

Use & Processing · Company practice

Voicemail: not guaranteed to be saved, wireless integration and charges

AT&T Phone Service includes Voicemail. AT&T does not guarantee messages will be saved or retrievable, and accessing the mailbox from outside your local calling area may incur local toll or long distance charges. You may integrate your AT&T wireless voice mailbox, bought separately, with your AT&T Phone Voicemail mailbox; calls forwarded from your wireless phone to Voicemail incur no airtime charges, but airtime charges may apply when retrieving messages with your handset. Pager notification can alert you to messages, with paging service and equipment bought separately, and other restrictions may apply.

Supporting quotations

AT&T does not guarantee that voicemail messages will be saved or be able to be retrieved.

If you access your Voicemail voice mailbox from outside your local calling area, you may incur applicable local toll or long distance charges.

Calls forwarded to your Voicemail voice mailbox from your wireless phone will not incur airtime charges. However, airtime charges may apply when using your wireless handset to retrieve messages.

Paging service and equipment must be purchased separately. Other restrictions may apply.

Qualifications & exceptions

• Wireless integration requires separately purchased AT&T wireless service.
• Airtime charges may apply when retrieving messages with a wireless handset.

Use & Processing · Permission or license

Voicemail-to-Text: AT&T may transcribe voicemails and use them to improve its speech services

Voicemail may include Voicemail-to-Text, which automatically transcribes voicemail. AT&T is not responsible or liable for transcription errors or inability to transcribe, lost or misdirected messages, or unlawful, harmful, threatening, abusive, obscene, tortious or otherwise objectionable content, does not filter, edit or control messages or guarantee their security, and can interrupt, restrict or terminate the feature without notice for network impact, abuse, fraud or unlawful use. You authorize AT&T or a third party working on its behalf to listen to and transcribe all or part of a voicemail message, convert it to text or email, and use voicemail messages and transcriptions to enhance, train and improve AT&T's speech recognition and transcription services, software and equipment. You are responsible for complying with law as to the content of VMTT messages you forward or reply with, benchmarking results are AT&T confidential information, additional charges may apply for receiving VMTT email on a wireless device or replying or forwarding by SMS or email, transcription times cannot be guaranteed, and you must provide and update a correct email address.

Supporting quotations

Voicemail may include a Voicemail-to-Text (“VMTT”) feature that provides automated transcription of your voicemail.

AT&T is not responsible nor liable for: 1) errors in the conversion of or its inability to transcribe voicemail messages to text/email; 2) lost or misdirected messages;

We can interrupt, restrict or terminate VMTT without notice if your use of VMTT adversely impacts AT&T’s network

You authorize AT&T or a third party working on AT&T’s behalf to listen to, and transcribe all or part of a voicemail message and to convert such voicemail message into text/email, and to use voicemail messages and transcriptions to enhance, train and improve AT&T’s speech recognition and transcription services, software and equipment.

You agree that the results of benchmarking VMTT against competing products or services is AT&T confidential information requiring AT&T’s written consent to disclose.

Additional charges may apply to receiving email on your wireless device from VMTT, as well as, replying to or forwarding VMTT messages via SMS (text) or email, depending on your plan.

Qualifications & exceptions

• Authorization covers listening to and transcribing all or part of a voicemail by AT&T or a third party working on its behalf.
• The training use covers speech recognition and transcription services, software and equipment.
• Benchmarking results require AT&T's written consent to disclose.

Not stated here

• The text does not say how long voicemail recordings or transcripts are kept or whether a human reviews them.

Use & Processing · Restriction or exception

Voicemail-to-Text: your responsibilities, possible charges and email address

You are solely responsible for complying with applicable laws for the content of any VMTT text messages or emails you forward or include in a reply. Benchmarking results comparing VMTT with competing products or services are AT&T confidential information that you may disclose only with AT&T's written consent. Additional charges may apply for receiving VMTT email on your wireless device and for replying to or forwarding VMTT messages by SMS or email, depending on your plan. Transcription times cannot be guaranteed, and you must provide a correct email address and update it when the email account changes. You also authorize AT&T or a third party working on its behalf to listen to and transcribe voicemail and to use voicemails and transcriptions to enhance, train and improve its speech recognition and transcription services, software and equipment.

Supporting quotations

You are solely responsible for and will comply with all applicable laws as to the content of any text messages or emails you receive from VMTT that you forward or include in a reply to any other person.

to use voicemail messages and transcriptions to enhance, train and improve AT&T’s speech recognition and transcription services, software and equipment.

the results of benchmarking VMTT against competing products or services is AT&T confidential information requiring AT&T’s written consent to disclose.

You are responsible for providing a correct email address and updating the email address when changes to the email account are made.

Qualifications & exceptions

• Additional charges depend on your plan.
• The training use covers voicemail messages and their transcriptions.

Not stated here

• The text does not say how long voicemail recordings or transcripts are kept.

Account & Service Control · Restriction or exception

AT&T Phone prohibited uses: excessive use, reselling and announcement services

You agree not to use AT&T Phone Service for auto-dialing, continuous or extensive call forwarding, telemarketing, fax broadcasting or blasting, or uses that result in excessive usage inconsistent with normal residential usage patterns, and connecting it to a device that turns it into an outbound trunk line for more than one person is prohibited. If AT&T determines in its sole discretion that you are reselling or transferring the service or using it for these activities, it may without advance notice immediately terminate or modify your service, change your call plan going forward, and assess additional charges for each month of excessive usage. On calling plans with unlimited calling of any type, unless your plan's marketing materials say otherwise, consistent use above 5,000 aggregate minutes per month is presumed inconsistent with these restrictions. You may not use it, particularly Voicemail, as an announcement service; AT&T may cancel your service at any time, with or without notice, if as determined solely by AT&T your messaging service is used improperly or for unlawful purposes, consistently generates excessive usage, affects its ability to serve other customers, or interferes with another's use of the voicemail system.

Supporting quotations

You agree that you will NOT use AT&T Phone Service:

To engage in auto-dialing, continuous or extensive call forwarding, telemarketing, fax broadcasting or fax blasting, or for uses that result in excessive usage inconsistent with normal residential usage patterns.

If AT&T determines, in its sole discretion, that you are reselling or transferring AT&T Phone service or that you are using it for any of these activities, AT&T reserves the right, without advance notice, immediately to terminate or modify your AT&T Service

consistent monthly use in excess of 5,000 aggregate minutes per month, taking into account all types of calling in your plan which are provided on an unlimited basis, will be presumed to be inconsistent with these restrictions

As an announcement service, particularly with regard to Voicemail.

AT&T reserves the right to cancel your AT&T Phone Service at any time, with or without notice, if as determined solely by AT&T

Qualifications & exceptions

• Determinations are made in AT&T's sole discretion or solely by AT&T.
• The 5,000-minute presumption applies to consistent monthly use on unlimited plans unless the plan says otherwise.
• Action can be taken without advance notice.

Account & Service Control · Restriction or exception

North Carolina (Durham, Concord): no directory listing or withholding option

If you reside in Durham or Concord, your AT&T Service may not include a telephone number in printed directories or directory assistance databases, and you may not have the option to have numbers withheld from them.

Supporting quotations

If you reside in Durham or Concord, your AT&T Service may not include a telephone number or numbers in printed directories and/or directory assistance databases, and you may not have the option to have numbers withheld from printed directories and/or directory assistance databases.

Qualifications & exceptions

• Applies to residents of Durham or Concord, North Carolina.

Account & Service Control · Restriction or exception

AT&T Phone for Business: equipment, no moving, and line reassignment billed as a dispatch

AT&T Phone for Business requires a regular touchtone landline telephone connected to the WG, FBG, IAD or iNID (rotary and pulse phones will not work). The WG, FBG or iNID supports up to two lines; additional lines are supported by an Integrated Access Device installed in a tethered arrangement. You agree that neither you nor a third party will move the Business Equipment within your premises or outside where AT&T installed it; the service is not designed to be nomadic and will not function properly if the WG, FBG or IAD is moved or altered by a non-AT&T employee, you must contact AT&T if it must be moved, and failing to do so may cause failure and AT&T's termination of service. Under some configurations AT&T may need to keep a line on port one of the WG or FBG; if that line is disconnected AT&T will move another line to port one, which requires a technician dispatch billed at the prevailing prices.

Supporting quotations

The WG, FBG or iNID will support up to two AT&T Phone for Business lines

You agree that neither you nor a third party will move AT&T Phone for Business Equipment used for AT&T Phone for Business Service within your premises or to any other physical location outside of the premises where it was installed by AT&T.

Failure to do so may result in a failure of the service and/or in AT&T’s termination of your service.

if the telephone line connected to port one (of the WG or FBG) is disconnected, AT&T will proceed to move one of the remaining lines, if existent, to populate the otherwise vacant port one to provide proper functioning of the service.

this action will require a technician dispatch and will be billed at the associated prices prevailing for the service.

Qualifications & exceptions

• Applies to AT&T Phone for Business customers.
• Line reassignment applies under certain service configurations and requires a technician dispatch billed at prevailing prices.

Legal Rights & Agreement Rules · Restriction or exception

AT&T Phone for Business: Section 1.3 arbitration with changed JAMS rules, fee and payment thresholds

If you are an AT&T Phone for Business customer, all disputes between you and AT&T are resolved through binding arbitration as prescribed by Section 1.3, except that JAMS applies its Comprehensive Arbitration Rules & Procedures (as modified) unless the claims are valued at $25,000 or less; AT&T pays the JAMS fees listed in subsection 1.3.2.4 for arbitrations you start after fully complying with subsection 1.3.2.2 only if your claims are valued at $25,000 or less; you are eligible for the Alternative Payment and Attorney Premium in such arbitrations only if your claims are valued at $25,000 or less; and the arbitrator issues a reasoned decision only if you or AT&T requests it.

Supporting quotations

If you are an AT&T Phone for Business customer, all disputes between us will be resolved through binding arbitration as prescribed by Section 1.3

AT&T will pay all JAMS fees listed in subsection 1.3.2.4 for arbitrations you initiate after fully complying with subsection 1.3.2.2 only if your claims are valued at $25,000 or less

you are eligible for the Alternative Payment and Attorney Premium in arbitrations you initiate after fully complying with subsection 1.3.2.2 only if your claims are valued at $25,000 or less

the arbitrator will issue a reasoned decision only if you or AT&T requests it.

Qualifications & exceptions

• Applies to AT&T Phone for Business customers.
• Fee-payment and Alternative Payment and Attorney Premium eligibility apply only to claims valued at $25,000 or less.
• A reasoned decision is issued only on request.

Cross-references

• qualifies (model-proposed): AT&T pays JAMS fees in many arbitrations — For AT&T Phone for Business customers, AT&T pays the JAMS fees for arbitrations the customer starts only if the claims are valued at $25,000 or less, instead of the $75,000 threshold in the general fee card.

Legal Rights & Agreement Rules · Context

AT&T Phone - Advanced: provider affiliates, Fee Schedule and priority over other terms

AT&T Phone - Advanced Service is provided by one of a list of AT&T affiliates depending on your service address. Your use is governed by the Agreement, the AT&T Phone - Advanced Service Terms and the AT&T Phone - Advanced Fee Schedule. If these Service Terms conflict with other terms elsewhere in the Agreement, these Service Terms apply to use of AT&T Phone - Advanced Service.

Supporting quotations

AT&T Phone – Advanced Service is provided by one of the following AT&T affiliates, depending upon your service address

In the event of a conflict between these terms and other terms contained elsewhere in this Agreement, these Service Terms will apply with respect to use of AT&T Phone – Advanced Service.

Qualifications & exceptions

• The providing affiliate depends on your service address.
• These Service Terms prevail over conflicting terms elsewhere in the Agreement for AT&T Phone - Advanced Service.

Not stated here

• The Fee Schedule is a linked document not supplied in this text.

Account & Service Control · Company practice

AT&T Phone - Advanced: fixed-location service over broadband or cellular; Account holder responsible

AT&T Phone - Advanced is a fixed location enhanced voice communication service that may be delivered over an existing broadband connection and/or through AT&T Wireless Service (cellular). It includes direct-dialed calling, call management features and additional features at extra cost, which AT&T may add, modify or delete in its sole discretion, and a telephone number or numbers that may be included in printed or digital directories and directory assistance databases, with options at additional cost to withhold them. When you purchase it you become the Account holder for each assigned number and its plans and features, whether purchased initially or later, and Account holders are responsible for all activity on their Account. Violations of the Service Terms or the Agreement can result in suspension or termination of the Account and/or service.

Supporting quotations

AT&T Phone – Advanced is a fixed location enhanced voice communication service which may be delivered either over an existing broadband connection and/or through AT&T Wireless Service (cellular).

all of which AT&T, in its sole discretion, may add, modify, or delete from time to time.

Account holders are responsible for all activity on their Account.

Violations of these Service Terms or the Agreement can result in suspension and/or termination of the Account and/or AT&T Phone – Advanced Service.

Qualifications & exceptions

• Features may be added, modified or deleted in AT&T's sole discretion.
• Withholding a number from directories is an option that may cost extra.

Charges & Financial Obligations · Company practice

AT&T Phone - Advanced: billing start, no proration, and a 14-day termination right

Billing begins when the service is activated on the network or 21 days after the equipment ships, whichever is sooner. Recurring charges are billed one month in advance on a 30-day cycle, non-recurring and usage-based charges generally in the following cycle, and the first bill may include pro-rated charges for a partial period. On termination, subject to applicable law, cancellation takes effect on the last day of your billing cycle and there is no prorated credit or refund for remaining days (exceptions for certain promotional periods must be in writing). A fee may apply if you change your service within thirty days of activation or through other change orders. The Fee Schedule is incorporated by reference. Within the first 14 days after activation you may terminate the service for any reason without termination charges.

Supporting quotations

Billing begins when AT&T Phone – Advanced Service is activated on the network or 21 days following the shipment of equipment, whichever is sooner.

You will not receive a prorated credit or refund for any remaining days of AT&T Phone – Advanced Service in your billing cycle after termination.

A fee may apply if you make changes to your AT&T Phone – Advanced Service within thirty (30) days of activation or through other change orders.

The Fee Schedule is incorporated into these Service Terms by this reference.

Within the first 14 days after we activate your AT&T Phone – Advanced Service, you may terminate it for any reason without incurring termination charges.

Qualifications & exceptions

• Billing begins on activation or 21 days after equipment ships, whichever is sooner.
• The 14-day right to terminate without termination charges runs from activation.
• Cancellation is effective at the end of the billing cycle, subject to applicable law.

Not stated here

• The Fee Schedule is a linked document not supplied in this text.

Charges & Financial Obligations · Restriction or exception

Phone - Advanced: you buy and own the Equipment, set it up per the guide, and AT&T disclaims placement problems

AT&T Phone - Advanced requires an AT&T device (the Equipment) inside your premises. You own the Equipment and buy it from AT&T through a one-time charge or, if AT&T offers it, a recurring monthly charge; fees may be in your monthly bill or charged separately, with different taxes and surcharges possibly applying. Equipment AT&T provides may be new or refurbished, anything not provided by AT&T, including batteries, is not AT&T's responsibility and gets no support, and you provide the electrical power. You must install and activate the Equipment following the set-up guide and tools. For best cellular signal it may need to be near a window facing the nearest tower; not following the guide or installing in an unrecommended location, or later relocating it within your address, may degrade or interrupt service, and AT&T is not responsible for interruption or degradation from a less than optimal location. AT&T may charge reasonable shipping and handling fees for replacement Equipment, and repair, replacement or updates may delete stored content, reset personal settings or otherwise alter the Equipment. You must supply a standard touchtone landline telephone (rotary and pulse phones will not work), and depending on location an Outdoor Antenna may be required.

Supporting quotations

You will own the Equipment and will purchase the Equipment from AT&T by paying a one-time charge, or, if the option is made available by AT&T, pay for the Equipment over an extended period of time through a recurring monthly charge on your bill.

Any equipment or software that was not provided to you by AT&T, including batteries, is not AT&T’s responsibility, and AT&T will not provide support or maintenance of it.

AT&T is not responsible for any interruption or degradation of AT&T Phone – Advanced Service as a result of the Equipment being installed in a less than optimal location.

AT&T reserves the right to charge reasonable shipping and handling fees in connection with replacement of the Equipment.

A standard touchtone landline telephone, which you must supply, and which must be connected to the Equipment (rotary and pulse phones will not work)

Depending on your Service location, your AT&T Phone – Advanced Service may require an Outdoor Antenna

Qualifications & exceptions

• Ownership comes with purchase, by a one-time charge or monthly charges if AT&T makes that option available.
• AT&T is not responsible for degradation from installing in a less than optimal location.

Legal Rights & Agreement Rules · Restriction or exception

Phone - Advanced and alarm or medical monitoring systems: your risk, re-wiring at your expense, waiver

AT&T makes no warranty that AT&T Phone - Advanced is appropriate for use with all monitored burglar or fire alarms or medical monitoring systems, and use with them is at your own risk; the service may be interrupted, delayed, insecure or incompatible, may not work in a power or network outage and may not work for other reasons. You agree to notify AT&T if you buy a monitored alarm or medical monitoring system after installation, as support may require professional installation and re-wiring of Inside Wiring to the Equipment at your expense. Once installed for use with such a system, you will not modify Inside Wiring, move or reconfigure the Equipment, or plug new telephone equipment into its back without first contacting AT&T and your alarm or device provider. You waive any claim against AT&T relating to interference with, disruption to or failure of a monitored alarm, medical monitoring device or similar system used with the service.

Supporting quotations

AT&T makes no warranty that AT&T Phone – Advanced Service is appropriate for use with all monitored burglar or fire alarms or medical monitoring systems or similar systems or devices. Use of such systems with AT&T Phone – Advanced Service is at your own risk.

support for these devices may require professional installation and re-wiring of Inside Wiring to the Equipment at your expense.

You agree to waive any claim against AT&T relating to interference with, disruption to, or failure of a monitored burglar or fire alarm, medical monitoring device, or other similar systems or devices used with your AT&T Phone – Advanced Service.

Qualifications & exceptions

• Re-wiring and professional installation may be at your expense.

Legal Rights & Agreement Rules · Restriction or exception

Phone - Advanced power: you supply power; built-in battery lasts up to 24 hours; no liability for power loss

The Equipment needs electrical power from your premises, which you must provide, and has an integrated battery backup able to power it for up to 24 hours. You may buy a separate battery backup from third parties. You are solely responsible for determining when backup batteries need replacement and for replacing and recycling used batteries per the directions. Devices connected to the Equipment without a separate battery backup may not function in a power loss, and AT&T has no liability for loss of any AT&T Phone - Advanced Service in the event of interruption of power, with or without battery backup in the Equipment.

Supporting quotations

contains an integrated battery backup capable of powering the Equipment for a period of time up to 24 hours.

You also agree to be solely responsible for determining when backup batteries for the Equipment require replacement and for replacing and recycling used batteries.

AT&T will have no liability for loss of any AT&T Phone – Advanced Service in the event of interruption of power, with or without battery backup present in the Equipment.

Qualifications & exceptions

• The built-in battery covers "a period of time up to 24 hours".
• AT&T has no liability for service loss on power interruption whether or not a battery backup is present.

Not stated here

• The linked battery backup page is not supplied in this text.

Use & Processing · Permission or license

AT&T may manage and modify Phone - Advanced Equipment and keeps data rights

AT&T reserves the right to manage, maintain and modify the Equipment while you are an AT&T Phone - Advanced customer and retains exclusive rights to use data which the Equipment generates. You agree to use the Equipment only for its intended use and with appropriate and reasonable care.

Supporting quotations

AT&T reserves the right to manage, maintain, and modify the Equipment during the time you are an AT&T Phone – Advanced customer and retains exclusive rights to use data which the Equipment generates.

You agree that you will use the Equipment only for its intended use.

Qualifications & exceptions

• Applies during the time you are an AT&T Phone - Advanced customer.

Account & Service Control · Permission or license

Phone - Advanced installation by AT&T: wiring, premises alterations, landlord permission, access and visit charges

If AT&T installs the service it may use and alter existing Inside Wiring and may drill, cut and otherwise alter improvements on the premises to install, maintain or repair the service or Equipment. You warrant that you own or control the Inside Wiring and premises and give AT&T permission to use, alter and remove equipment. If you do not own the premises or are in a multi-tenant building you warrant you have permission from any necessary party and agree to indemnify AT&T and its agents against claims by an owner, landlord, building manager or other party. You provide reasonable access, and if you are absent you authorize any other adult resident or adult guest to grant access and to act for you, including accepting the Agreement and approving changes. You are responsible for service charges for visits when the request results from causes not attributable to AT&T, including when you are unwilling to complete requested troubleshooting steps.

Supporting quotations

AT&T and its agents may drill, cut, and otherwise alter improvements on the premises (including walls, flooring, and/or other surfaces)

You warrant that you own or control the Inside Wiring and premises and give AT&T and its agents permission to use, alter, and remove equipment from them.

You agree to indemnify AT&T and its agents from and against all claims by an owner, landlord, building manager, or other party in connection with installation, maintenance, repair, or provisioning of AT&T Phone – Advanced Service.

If you are not at the premises at the time of installation or repair, you authorize any other adult resident or adult guest at your residence to grant access to your premises for these purposes.

You will be responsible for payment of service charges for visits by AT&T or its agents to your premises when a service request results from causes not attributable to AT&T or its agents

Qualifications & exceptions

• Permission to alter premises is warranted by you; renters and multi-tenant occupants must have obtained any needed third-party permission.
• An adult resident or adult guest you authorize can accept the Agreement and approve changes.
• Visit charges apply when the request results from causes not attributable to AT&T.

Account & Service Control · Restriction or exception

Self-installation: do not connect to Inside Wiring; do not move Equipment without a move order

If you self-install, you agree the Equipment will not be connected to any Inside Wiring at your service location, because improper connection can cause an electrical short or service failure, and you agree to defend, indemnify and hold harmless AT&T and related persons for any claim related in any way to improper connection to Inside Wiring. While you receive the service, neither you nor a third party will move the Equipment outside your registered service location; it is not designed to be nomadic and may not function properly elsewhere. If you need the Equipment or Outdoor Antenna moved, you must notify AT&T first and obtain a move order; failing to do so may cause failure and AT&T's suspension and/or termination of service, and service charges continue to apply.

Supporting quotations

If you are self-installing AT&T Phone – Advanced, you agree that the Equipment will not be connected to any Inside Wiring at your service location.

You agree to defend, indemnify, and hold harmless AT&T and its subsidiaries, affiliates, officers, agents, directors, employees, and service or Equipment providers for any claim related in any way to improper connection of the Equipment to your Inside Wiring.

neither you nor a third party will move the Equipment to any other physical location outside of your registered service location.

you must notify AT&T first, and obtain a move order from AT&T. Failure to do so may result in a failure of the AT&T Phone – Advanced Service and/or AT&T’s suspension and/or termination of your AT&T Phone – Advanced Service. Service charges will continue to apply.

Qualifications & exceptions

• Moving the Equipment requires notifying AT&T and a move order.
• Service charges continue to apply during suspension.

Legal Rights & Agreement Rules · Restriction or exception

Outdoor Antenna: you own it, keep it after termination, and indemnify AT&T

Depending on signal strength at your location, an Outdoor Antenna may be required. If you allow AT&T to install one you represent you have permission from any necessary third party such as a landlord or HOA, and may be required to attest to that consent. After installation you are considered its owner for all purposes, you need not return it on termination, and it stays where installed with you solely responsible for its future service, care, maintenance and removal, which should be done by an experienced professional. AT&T has no ongoing duty to service, maintain or remove it and no liability related to it, and you agree to indemnify and hold AT&T and related persons harmless from any claim or demand arising out of or related to the Outdoor Antenna, including personal injury, property damage, wear and tear or equipment degradation. Damage to the antenna or cables, rotation off its optimum bearing, signal blockage, and improper installation or tampering may interrupt the service.

Supporting quotations

If you allow AT&T to install an Outdoor Antenna, you represent that you have permission from any necessary third party, including but not limited to a landlord, HOA, or similar authority, to install the Outdoor Antenna and you may be required to attest to such consent prior to installation.

Following installation, you will be considered the owner of the Outdoor Antenna for all purposes and you will not need to return the Outdoor Antenna to AT&T upon termination of your AT&T Phone-Advanced Service.

AT&T will have no ongoing duty, obligation, or responsibility to perform any service, care, or maintenance on the Outdoor Antenna or to uninstall or remove the Outdoor Antenna after termination of the Service.

You agree to indemnify and hold AT&T and its subsidiaries, affiliates, officers, agents, licensors, employees, sub-contractors, and partners harmless from any claim or demand, arising out of or related to the Outdoor Antenna

improper installation or tampering with the Outdoor Antenna may cause an interruption to the Service.

Qualifications & exceptions

• Applies where an Outdoor Antenna is required or installed by AT&T.
• You may be required to attest to third-party consent before installation.

Account & Service Control · Company practice

Outdoor Antenna damage, misalignment, blockage or tampering may interrupt Phone - Advanced

Damage to the Outdoor Antenna or cables, rotation of the antenna from its optimum bearing, blockage of the signal between it and the cell tower, and improper installation or tampering may cause an interruption to the Service.

Supporting quotations

Damage to the Outdoor Antenna or cables, rotation of Outdoor Antenna from the optimum bearing, blockage of the signal between the Outdoor Antenna and the cell tower, and improper installation or tampering with the Outdoor Antenna may cause an interruption to the Service.

Qualifications & exceptions

• Stated as possible causes of interruption ("may cause").

Legal Rights & Agreement Rules · Restriction or exception

Phone - Advanced is not guaranteed continuous or secure; call types and storage are limited

Voice service depends on the network, adequate power and correct Equipment configuration, and AT&T does not guarantee Phone - Advanced will be continuous or error-free or that voice communication is secure. AT&T may set general practices and limits on use. The service cannot be used for operator-assisted collect or third-party billing calls (unless the third-party Collect Call company handles and bills the call), 900/976 calls, area code 500, 700 and 710 calls, 10-10-XXX dial-around calls or international operator or directory assistance calls, and certain N11 services (211, 311, 511) may not be available. AT&T has no responsibility or liability for deletion, failure to store or deliver, or modification of messages and communications, may log off inactive Accounts or disconnect inactive sessions, and may change these practices and limits at any time without advance notice.

Supporting quotations

AT&T does not guarantee that AT&T Phone – Advanced Service will be continuous or error-free. You acknowledge and understand that AT&T cannot guarantee that voice communication is secure.

AT&T Phone – Advanced Service cannot be used to make operator-assisted collect or third-party billing calls (unless the third-party Collect Call company separately handles and bills for the call)

You agree that AT&T will have no responsibility or liability for the deletion, for failure to store or to deliver any messages and other communications

AT&T reserves the right to change these general practices and limits at any time without advance notice.

Qualifications & exceptions

• Limits and practices can change at any time without advance notice.

Legal Rights & Agreement Rules · Restriction or exception

Phone - Advanced 911: registered address, powered Equipment, outages, alternative access and indemnity

Phone - Advanced is not the same as traditional wireline service and 911 does not work the same way; you agree to tell anyone who may use the service of the limitations. AT&T makes no warranty that access to 911 will be uninterrupted, timely, secure or error-free. 911 is available only at your registered service address, while connected to properly powered Equipment and after the service has been properly activated and configured. It will not function if the service is not functioning or there is an Equipment failure, power or network outage, cellular or broadband connection failure, the Equipment has been moved without AT&T's prior consent, or service is disconnected or suspended, and after an outage you may need to reset or reconfigure the Equipment. AT&T strongly recommends an alternative means of accessing 911, such as a cellular phone, is not responsible for losses from being unable to dial 911 or reach emergency personnel for any reason, and you agree to defend, indemnify and hold harmless AT&T and related persons for any claim by you or anyone else relating in any way to the service and 911 service.

Supporting quotations

You agree to tell anyone who may use your AT&T Phone – Advanced Service of the limitations of 911 service

911 service is available only at your registered service address, while connected to properly powered Equipment and after AT&T Phone – Advanced Service has been properly activated and configured.

if the Equipment has been moved without AT&T’s prior consent

AT&T is not responsible for any losses incurred because of an inability to dial 911 or to access emergency service personnel for any reason.

you agree to defend, indemnify, and hold harmless AT&T and its subsidiaries, affiliates, officers, agents, directors, employees, and service providers for any claim by you or anyone else relating in any way to your AT&T Phone – Advanced Service and 911 service.

Qualifications & exceptions

• 911 works only at your registered service address, with properly powered, activated and configured Equipment.
• Indemnity covers any claim by you or anyone else relating in any way to the service and 911 service.

Use & Processing · Permission or license

Phone - Advanced number porting authorization

If you transfer an existing phone number to AT&T Phone - Advanced, you authorize AT&T to process the order and to notify your existing provider of your decision to switch your local, local toll and long distance services, and you represent that you are authorized to do so. Not all numbers are eligible for porting.

Supporting quotations

you hereby authorize AT&T to process your order for AT&T Phone – Advanced Service and to notify your existing provider of your decision to switch your local, local toll, and long distance services to AT&T Phone – Advanced Service, and you represent that you are authorized to take this action.

Not all telephone numbers are eligible for porting to AT&T Phone – Advanced Service.

Qualifications & exceptions

• Applies when you port an existing number.

Use & Processing · Company practice

Phone - Advanced Voicemail and Voicemail-to-Text: no storage guarantee and limits

AT&T Phone - Advanced includes Voicemail. AT&T does not guarantee messages will be saved or retrievable, and access from outside the local calling area may incur local toll or long distance charges. You may integrate your separately bought AT&T wireless voice mailbox; calls forwarded from your wireless phone to Voicemail incur no airtime charges, though airtime charges may apply to retrieving messages with your handset. Voicemail may include Voicemail-to-Text, automated transcription of voicemail; AT&T is not responsible or liable for transcription errors or inability to transcribe, lost or misdirected messages, or unlawful, harmful, threatening, abusive, obscene, tortious or otherwise objectionable content, does not filter, edit or control messages or guarantee their security, and can interrupt, restrict or terminate it without notice for network impact, abuse, fraud or unlawful use. Separately, you authorize AT&T or a third party working for it to listen to and transcribe voicemail and to use voicemails and transcriptions to enhance, train and improve its speech recognition and transcription services, software and equipment.

Supporting quotations

AT&T does not guarantee that voicemail messages will be saved or be able to be retrieved.

Calls forwarded to your Voicemail voice mailbox from your wireless phone will not incur airtime charges. However, airtime charges may apply when using your wireless handset to retrieve messages.

Voicemail may include a Voicemail-to-Text (“VMTT”) feature that provides automated transcription of your voicemail.

AT&T can interrupt, restrict or terminate VMTT without notice if your use of VMTT adversely impacts AT&T’s network

to use voicemail messages and transcriptions to enhance, train and improve AT&T’s speech recognition and transcription services, software and equipment.

Qualifications & exceptions

• Wireless integration requires separately purchased AT&T wireless service.
• VMTT can be interrupted, restricted or terminated without notice for network impact, abuse, fraud or unlawful use.

Use & Processing · Permission or license

Phone - Advanced Voicemail-to-Text: transcription authorization, training use, your responsibilities

You are solely responsible for complying with law for the content of VMTT text messages or emails you forward or include in a reply. You authorize AT&T or a third party working on its behalf to listen to and transcribe all or part of a voicemail message, convert it to text or email, and use voicemail messages and transcriptions to enhance, train and improve AT&T's speech recognition and transcription services, software and equipment. Benchmarking results comparing VMTT with competing products are AT&T confidential information needing written consent to disclose. Additional charges may apply to receiving VMTT email on a wireless device and to replying or forwarding by SMS or email, depending on your plan. Transcription times cannot be guaranteed, and you must supply and update a correct email address.

Supporting quotations

You authorize AT&T or a third party working on AT&T’s behalf to listen to, and transcribe all or part of a voicemail message and to convert such voicemail message into text/email, and to use voicemail messages and transcriptions to enhance, train and improve AT&T’s speech recognition and transcription services, software and equipment.

You agree that the results of benchmarking VMTT against competing products or services is AT&T confidential information requiring AT&T’s written consent to disclose.

You are responsible for providing a correct email address and updating the email address when changes to the email account are made.

Qualifications & exceptions

• Authorization covers listening to and transcribing all or part of a voicemail by AT&T or a third party working on its behalf.
• Additional charges depend on your plan.

Not stated here

• The text does not say how long voicemail recordings or transcripts are kept.

Account & Service Control · Procedure

Phone - Advanced: report theft immediately; you pay charges until you report

You must notify AT&T immediately, in writing or by phone, if the Equipment is stolen or you learn Phone - Advanced Services are being stolen or fraudulently used, giving your Account number and a detailed description with documentation such as a police report. You are responsible for all charges on your Account until you report. Failing to give timely notice may result in termination of your service and additional charges.

Supporting quotations

You agree to notify AT&T immediately, in writing or by calling us at 800.288.2020, if the Equipment is stolen or if you become aware at any time that AT&T Phone – Advanced Services are being stolen or fraudulently used.

You will be responsible for all charges incurred on your AT&T Account until you report the theft or fraudulent use of AT&T Phone – Advanced Service.

Failure to provide notice to AT&T of theft in a timely manner may result in the termination of your AT&T Phone – Advanced Service and additional charges to you.

Qualifications & exceptions

• Documentation such as a police report is required with the description.

Account & Service Control · Restriction or exception

Phone - Advanced prohibited uses: excessive use and reselling can end service without notice

You agree not to use Phone - Advanced for auto-dialing, continuous or extensive call forwarding, telemarketing, fax broadcasting or blasting, or uses resulting in excessive usage inconsistent with normal residential usage, and connecting the service or Equipment to a device that turns it into an outbound trunk line for more than one person is prohibited. If AT&T determines in its sole discretion that you are reselling or transferring the service or using it for these activities, it may without advance notice immediately terminate or suspend the service and assess additional charges for each month of excessive usage. On calling plans with unlimited calling of any type, unless your plan's marketing materials say otherwise, consistent use above 5,000 aggregate minutes per month is presumed inconsistent with these restrictions.

Supporting quotations

You agree that you will NOT use AT&T Phone – Advanced Service to engage in auto-dialing, continuous or extensive call forwarding, telemarketing, fax broadcasting or fax blasting, or for uses that result in excessive usage inconsistent with normal residential usage patterns.

If AT&T determines, in its sole discretion, that you are reselling or transferring AT&T Phone – Advanced Service or that you are using it for any of these activities, AT&T reserves the right, without advance notice, immediately to terminate or suspend your AT&T Phone – Advanced Service

consistent monthly use in excess of 5,000 aggregate minutes per month, taking into account all types of calling in your plan which are provided on an unlimited basis, will be presumed to be inconsistent with these restrictions

Qualifications & exceptions

• Determination is in AT&T's sole discretion.
• The 5,000-minute presumption applies to consistent monthly use on unlimited plans unless the plan says otherwise.
• Action can be taken without advance notice.

Account & Service Control · Restriction or exception

North Carolina (Durham, Concord): Phone - Advanced may lack directory listing or withholding

If you reside in Durham or Concord, your AT&T Phone - Advanced Service may not include a telephone number in printed or digital directories or directory assistance databases, and you may not have the option to have numbers withheld.

Supporting quotations

If you reside in Durham or Concord, your AT&T Phone – Advanced Service may not include a telephone number or numbers in printed/digital directories and/or directory assistance databases

Qualifications & exceptions

• Applies to residents of Durham or Concord, North Carolina.

Legal Rights & Agreement Rules · Context

Outside local franchise areas, Teleport or TC Systems provides Internet; AT&T Mobility provides Wireless Home Internet

Outside the local AT&T telephone company franchise areas in the listed states, and in all states not listed, AT&T Internet Services are generally provided by Teleport Communications America, LLC and/or its subsidiaries; in New York they are generally provided by TC Systems, Inc. Wireless Home Internet Services are provided in all states by AT&T Mobility LLC, acting on behalf of its FCC-licensed affiliates doing business as AT&T. The Ohio Bell and Wisconsin Bell entries complete the list of local franchise providers.

Supporting quotations

Nevada Bell Telephone Company, LLC in NV;

The Ohio Bell Telephone Company, LLC in OH; and

Wisconsin Bell, LLC in WI.

AT&T Internet Services are generally provided by Teleport Communications America, LLC and/or one or more of its subsidiaries. In New York, AT&T Internet Services are generally provided by TC Systems, Inc.

Wireless Home Internet Services are provided in all states by AT&T Mobility LLC, acting on behalf of its FCC-licensed affiliates doing business as AT&T.

Qualifications & exceptions

• "Generally" provided by the named company outside franchise areas.

Account & Service Control · Company practice

Internet Service includes access capability and generally an att.net email account

AT&T Internet Service offers a capability for acquiring, retrieving, generating, storing, transforming, processing or utilizing information from, or making information available to, other internet end points connected directly or indirectly to AT&T's network, and unless otherwise specified includes the items listed in the following subsections. Access to att.net and related services, including an email account for the Account holder and any Sub Accounts, is generally included, subject to the att.net Terms of Use, and by using that access, including the included email accounts, you agree to be bound by those terms.

Supporting quotations

AT&T Internet Service offers you a capability for acquiring or retrieving information from; generating, storing, transforming, processing, or utilizing information on; or making available information to other internet end points connected directly or indirectly to AT&T’s network.

including an e-mail account for the Account holder and any Sub Accounts, is generally included with your Internet Service.

By utilizing such access, including accessing the included e-mail account(s), you are agreeing to be bound by the terms thereof.

Qualifications & exceptions

• Access to att.net and email is "generally" included.
• Using the access or email accounts binds you to the att.net Terms of Use.

Not stated here

• The att.net Terms of Use are linked and not supplied in this text.

Use & Processing · User right or choice

DNS Error Assist redirects mistyped addresses to suggestions; you can opt out

DNS services translate domain names into IP addresses and include DNS Error Assist, which, when you enter an incomplete or inaccurate Web address, automatically searches for similar or related terms and presents suggested sites instead of only an error message. If you prefer, you can opt out of DNS Error Assist through a linked privacy choices page from your desktop or mobile browser.

Supporting quotations

The DNS Services include DNS Error Assist, which upon entry of an incomplete or inaccurate Web address will automatically search for similar or related terms and present you with suggested sites you may want to reach instead of providing only an error message.

If you prefer to opt out of DNS Error Assist, you may do so by visiting

Qualifications & exceptions

• The opt-out is made by visiting the linked privacy choices page.

Not stated here

• The linked privacy choices page is not supplied in this text, so what happens to the address you enter is not stated here.

Use & Processing · Restriction or exception

IP addresses: type chosen by AT&T, intended use limits, and IPv6 or IPv4 at AT&T's discretion

Unless otherwise specified, AT&T Internet Service comes with a dynamic IP address, a static IP address, multiple static IP addresses or a privately managed IP address using CGNat, at AT&T's sole discretion. Static IP addresses are not available with all Internet Services or all tiers. A dynamic IP address is a single internet address intended for use with a single Account served by one modem or gateway, and a static or multiple static address is intended for a single computer or a network of devices, computers or servers; you may not use the Service in a manner inconsistent with these intended uses. The Services will support both IPv6 and IPv4 unless otherwise specified, though some equipment may need upgrades to reach IPv6-exclusive content. How AT&T supports IPv6 or IPv4 and the technology used is at its sole discretion, and it cannot guarantee that every third-party service will be fully compatible with the technology it chooses.

Supporting quotations

at the sole discretion of AT&T. Static IP addresses are not available with all AT&T Internet Services or all tiers within certain AT&T Internet Services.

You may not use the Service in a manner that is inconsistent with these intended uses.

The manner by which AT&T will elect to support IPv6 or IPv4 and the technology used to do so will be at AT&T’s sole discretion and AT&T cannot guarantee that every third-party service will be fully compatible with the technology that AT&T elects to employ for a particular purpose.

Qualifications & exceptions

• The type of IP address is at AT&T's sole discretion.
• You may not use the Service inconsistently with the intended use of the IP address type.
• Static IP addresses are not available with all Services or tiers.

Not stated here

• The linked IPv6 and Broadband Information pages are not supplied in this text.

Legal Rights & Agreement Rules · Restriction or exception

Interconnection: no promise of speed to other networks; the network is shared and managed by AT&T

Because the internet consists of many interconnected networks and most end points are not directly connected to AT&T's, AT&T exchanges traffic with other networks under commercially negotiated agreements on mutually agreeable terms and does not warrant that it will establish or expand connections except on such terms. If AT&T cannot agree on interconnection or expansion terms with other networks it could affect your service, as described in its Open Internet notice, and AT&T makes no promise, express or implied, that you can upload to or download from end points on other networks at any particular speed. AT&T's network is shared among its subscribers, and AT&T manages it for the benefit of all users based on a variety of factors and its technical expertise.

Supporting quotations

AT&T does not warrant that it will establish or expand the connections between its network and other networks except on such mutually agreeable terms. To the extent AT&T is unable to reach agreement on terms of interconnection or network expansion with these other networks it could affect your service.

AT&T therefore makes no promise express or implied that you will be able to upload data to or download data from internet end points connected to other networks at any particular speed.

AT&T manages this network for the benefit of all users based on a variety of factors, and our technical expertise.

Qualifications & exceptions

• Interconnection terms must be mutually agreeable; failure to agree could affect your service.

Not stated here

• AT&T's Open Internet notice is not supplied in this text, so the specific impacts it describes are not stated here.

Legal Rights & Agreement Rules · Context

"Speed" is a capability range measured only on the Connection segment

Each AT&T internet access option has a specific service capability speed range, and "speed" is shorthand for capacity measured in kilobits, megabits or gigabits per second. Your service capability speed may not be suitable for some applications, particularly real-time or near real-time, high-bandwidth uses such as streaming video or video conferencing. Published speed ranges are for your "Connection" only, the segment between the equipment provisioning your service at the fixed address you identified when ordering and a point on AT&T's network, which is only one segment of the end-to-end path to websites or content providers. The current ranges appear on a linked Speed Tier page.

Supporting quotations

Your service capability speed may not be suitable for some applications, particularly those involving real-time or near real-time, high-bandwidth uses such as streaming video or video conferencing.

The current speed ranges AT&T offers may be found on AT&T’s Speed Tier page at

the service capability speeds of AT&T are limited to, and measured between, the equipment utilized to provision your Internet Service at the fixed address or location you identified when ordering the Internet Service and a point on the AT&T network

The Connection constitutes only one segment of the end-to-end transmission path connecting the end user to internet web sites or content providers.

Qualifications & exceptions

• Speeds are measured only for the Connection, between your location's equipment and a point on the AT&T network.
• Your capability speed may not suit real-time, high-bandwidth uses.

Not stated here

• The Speed Tier page is linked and not supplied in this text, so this card cannot state any speed range.

Legal Rights & Agreement Rules · Restriction or exception

Expected Speed is a theoretical, anticipated figure; wireless services may have none

The "Expected Speed" is an anticipated, theoretical speed of the Connection based on network design and engineering, measured over time. Any observed speed at a moment will vary from it, though AT&T manages its wired internet network toward an overall median speed consistent with the Expected Speed. Wireless networks are generally subject to greater variability from environmental factors beyond AT&T's control, so it may not be possible to provide Expected Speeds for services delivered over a wireless network.

Supporting quotations

the “Expected Speed” represents an anticipated, theoretical speed of the Connection, based on network design and engineering, measured over time. At any moment in time, a particular observed speed will vary from the Expected Speed.

AT&T manages its wired internet network toward an overall median speed consistent with the Expected Speed.

it may not be possible to provide Expected Speeds for services which are delivered over a wireless network.

Qualifications & exceptions

• AT&T manages toward an overall median speed consistent with the Expected Speed only on its wired internet network.
• Expected Speeds may not be possible for wireless services.

Legal Rights & Agreement Rules · Restriction or exception

AT&T may change the technology behind your Internet Service and is responsible only for the Connection

Unless otherwise expressly agreed, AT&T makes no warranty about the technology used to provision any Internet Service, and reserves the right in its sole and absolute discretion to change the technology used for all or any portion of any Internet Service. As long as the essential functionality from a user perspective is not materially negatively affected, AT&T has no obligation to notify you of changes in technology, and such changes do not affect your rights or obligations. Where different portions of a service use different technologies, AT&T is responsible only for the technology used for the Connection, and has no control over, and makes no warranties about, technology inside your premises (inside wiring, local Wi-Fi, home network, local access network) or the technology content providers use to run their servers.

Supporting quotations

AT&T reserves the right, in its sole and absolute discretion, to make changes to the technology used to provision all or any portion of any Internet Service.

So long as the essential functionality of the Internet Service from a user perspective is not negatively impacted in a material way by any change in technology, AT&T has no obligation to notify you of any changes in technology

AT&T will only be responsible for the technology utilized to provision the Connection.

AT&T has no control over, and makes no warranties with respect to, the technology within the premises to which the internet Service is provisioned

Qualifications & exceptions

• No notice of technology changes is required so long as essential functionality is not materially negatively affected.
• AT&T is responsible only for technology used for the Connection, unless otherwise expressly agreed.

Legal Rights & Agreement Rules · Context

Many factors beyond the Connection affect the speed you experience

End-to-end performance depends on many factors, including but not limited to the number of subscribers using the network at once; your location and your destination's characteristics; overall internet traffic; Wi-Fi connectivity; interference on your telephone line; wiring inside your premises; the capacity of your routers, gateways and modems; the servers you must reach; internal and external network management factors including overhead; and the networks you and others use. Your use of other AT&T services that share your broadband connection's capacity, such as U-verse TV, AT&T Phone and Unified Messaging, may reduce the capacity available for the Service at that time.

Supporting quotations

end-to-end performance of your Internet Service will also depend on a variety of other factors, including (but not limited to): the number of subscribers simultaneously using the network

your use of other AT&T services (such as U-verse TV, AT&T Phone, Unified Messaging, and other services) that may share the capacity of your broadband connection with the Service may impact the amount of capacity available for your use of the Service at that particular time and thus affect the performance of the Service.

Qualifications & exceptions

• The listed factors are examples ("including (but not limited to)").

Legal Rights & Agreement Rules · Restriction or exception

Wireless-delivered Internet may be interrupted; AT&T does not guarantee end-to-end performance or speed test results

Internet Service delivered over wireless networks may be interrupted, delayed or otherwise limited for many reasons, including environmental conditions, unavailable radio frequency channels, congestion from other users, system capacity, network management, power outages, priority access by National Security and Emergency Preparedness personnel in a disaster or emergency, coordination with other systems, equipment or infrastructure damage, modification and repairs, proximity and rotation of antennas or towers, cell tower or site outages, maintenance work, signal blockage or interference, and problems with interconnecting carriers' facilities. AT&T therefore does not guarantee end-to-end performance, third-party speed tests that include more than the Connection may give results outside the expected speed range, and AT&T expressly disclaims any warranty about the outcome of those tests.

Supporting quotations

Internet Service delivered over wireless networks may be interrupted, delayed, or otherwise limited for a variety of reasons, including environmental conditions, unavailability of radio frequency channels, congestion from other users, system capacity, network management

AT&T does not guarantee the performance of your service on an end- to-end basis.

AT&T expressly disclaims any warranty with respect to the outcome of these third-party speed tests.

Qualifications & exceptions

• Applies to Internet Service delivered over wireless networks.
• The listed reasons are examples ("including").

Legal Rights & Agreement Rules · Restriction or exception

"Speed" means download speed; upload speed is not guaranteed to match

Unless otherwise specified, references to the "speed" of an Internet Service refer only to download speed, and AT&T makes no guarantee that upload speed will equal download speed, in speed range or actual performance at any moment. Many services have expected upload speeds lower than the comparable download speeds, and actual upload and download speeds will vary greatly from time to time and day to day.

Supporting quotations

Unless otherwise specified, references to the “speed” of an Internet Service will solely be with respect to the download speed of that Service.

AT&T makes no guarantee that the upload speed of a particular Internet Service will be the same as the download speed

the actual upload and download speed of any Internet Service will vary greatly from time to time and day to day.

Qualifications & exceptions

• Applies unless otherwise specified.

Charges & Financial Obligations · Company practice

Residential Internet may have a data allowance with overage; other services can count toward it

Residential Internet Service includes either an unlimited data allowance or a monthly data usage allowance with overage charges for usage above it, with details in your Customer Service Summary or Order Confirmation Letter. Use of certain services, including digital TV features and apps, AT&T Digital Life, home security, home automation and medical alarm systems, whether from AT&T or a third party, may count toward your Internet data usage allowance. The paragraph does not apply to Business Internet Services.

Supporting quotations

The residential Internet Service you purchased includes either an unlimited data allowance or a monthly data usage allowance with overage charges for usage in excess of your allowance.

Use of certain services, including but not limited to digital TV features and apps, AT&T Digital Life, home security, home automation and medical alarm systems, whether provided by AT&T or a third party, may count towards your Internet data usage allowance.

(This paragraph is not applicable to Business Internet Services.)

Qualifications & exceptions

• Applies to residential Internet Service, not Business Internet Services.
• Whether the allowance is unlimited or monthly depends on your Customer Service Summary or Order Confirmation Letter.

Not stated here

• The allowance size and overage charges are in the Customer Service Summary or Order Confirmation Letter, not supplied in this text.

Account & Service Control · Restriction or exception

Internet availability is not guaranteed, even after an order or a qualifying check

AT&T Internet Services are not available in all areas and may not be available at certain speed tiers (or at all) at your location, even if initial testing, an AT&T website or a sales representative indicated your location qualified. In a multi-tenant building, availability may depend on the owner or manager granting AT&T access. Availability may also be limited by Capacity Limitations of the technologies in AT&T's network, which AT&T finds hard to predict, so a location theoretically capable of service may not receive it at the time of an order, and a service shown as available when ordered may no longer be available at installation. Capacity Limitations may also mean that if a Service is terminated at a location for any reason it may not be possible to restore or renew it there. The text refers to a section number that is left blank in the sentence about this. AT&T also reserves the right in its sole discretion to stop offering some or all Internet Services at a location, either by terminating current service or by removing the location from eligibility for new service (Grandfathered); a Grandfathered service may not be interrupted, but if it is suspended or terminated AT&T cannot guarantee it will be renewed or restored, and new service there may be unavailable or substantially different.

Supporting quotations

AT&T Internet Services are not available in all areas and may not be available at certain speed tiers (or at all) at your location, even if our initial testing, an AT&T website, and/or any sales representative or other personnel associated with AT&T indicated that your location qualified for a particular speed tier or Service.

This can even occur between the time that a Service is ordered and the time that the Services is installed / fulfilled, resulting in a Service that was shown as being available to a particular location at the time an order was placed no longer being available at the time of installation.

Capacity Limitations may also mean that if a Service is terminated at any location for any reason whatsoever, it may not be possible to restore or renew that Service at that location.

AT&T also reserves the right, in its sole discretion, to stop offering some or all AT&T Internet Services at a particular location

if service is suspended or terminated at that location for any reason AT&T will not be able to guarantee that service will be renewed or restored at that location.

Qualifications & exceptions

• Availability can change between order and installation.
• In a multi-tenant building, availability may depend on the owner or manager granting access.

Not stated here

• One sentence says "As discussed in Section in more detail" with no section number given; this card does not say which section is meant.

Account & Service Control · Restriction or exception

AT&T may stop offering Internet at a location; no availability guarantee

AT&T reserves the right in its sole discretion to stop offering some or all Internet Services at a location, because it has or expects to lose access rights to equipment or has determined it is no longer in its best interests, either by terminating current service under Section 6.5 or by removing the location from eligibility for new service (Grandfathered). If a service is Grandfathered, current service may not be interrupted, but if it is suspended or terminated for any reason AT&T cannot guarantee it will be renewed or restored, and new service there may be unavailable or substantially different. For all those reasons AT&T makes absolutely no guarantee as to the availability of any Internet Service at any location.

Supporting quotations

AT&T also reserves the right, in its sole discretion, to stop offering some or all AT&T Internet Services at a particular location

if service is suspended or terminated at that location for any reason AT&T will not be able to guarantee that service will be renewed or restored at that location.

AT&T makes absolutely no guarantee as to the availability of any Internet Service at any location.

Qualifications & exceptions

• Decision is in AT&T's sole discretion.
• Grandfathered services may continue, but restoration or renewal after suspension or termination is not guaranteed.

Account & Service Control · Company practice

AT&T may modify or discontinue Internet Service; conversions may need up to 30 days' notice or none

AT&T may modify or discontinue any Internet Service, temporarily or permanently, publishing the terms for temporary changes (incorporated into the Agreement), and will endeavor to give reasonable notice of material changes. Continued use or subscription after the effective date is acceptance. If AT&T decides to provision your service with a different technology, it evaluates whether the conversion can happen without noticeable interruptions during normal business hours and no single interruption outside them longer than one hour; if so it may proceed without prior notice, otherwise it will endeavor to give up to thirty days' notice and may then disconnect your service or suspend it for up to fifteen days to complete the conversion. In a conversion AT&T may discontinue your current service and offer an alternate service of comparable or better speed at then-applicable rates, terms and conditions, which may differ from your previous ones including Bundle Discounts. If you are on a Term Plan and your overall price will increase, you will not owe an early termination fee if you cancel within the period on your updated Customer Service Summary or Confirmation Letter. The new service may need different or additional equipment, which AT&T will endeavor to provide or tell you to supply, and you may have to accept new terms.

Supporting quotations

AT&T may modify or discontinue any Internet Service, temporarily or permanently

Your continued use or subscription to Internet Service after the effective date of the change constitutes acceptance of the change and any associated terms and conditions.

we may elect to proceed with the conversion without prior notice to you. Otherwise, we will endeavor to provide you with up to thirty (30) days’ advance notice of the conversion.

we may at our sole discretion, either disconnect your service or temporarily suspend your service for up to fifteen (15) days to facilitate the conversion process.

If you are on a Term Plan and your overall price will increase as a result of this conversion, taking into account all applicable credits and discounts, you will not have to pay any applicable Early Termination Fee if you elect to cancel your Internet Service within the period specified for doing so

You may also be required to review and accept new or additional terms and conditions related to the new Internet Service and/or new equipment.

Qualifications & exceptions

• Notice of material changes is "endeavor to" reasonable notice.
• Conversions may proceed without prior notice if they meet the interruption conditions; otherwise up to thirty days' notice is endeavored.
• The ETF waiver applies only if you are on a Term Plan and the overall price will increase, and you cancel within the stated period.

Not stated here

• The cancellation period is stated on your updated Customer Service Summary or Confirmation Letter, which is not supplied in this text.

Account & Service Control · Restriction or exception

You provide Inside Wiring for your Internet Service

When ordering Internet Service you are responsible for providing any copper wire or fiber optic cable needed for local networking within your premises (Inside Wiring), including between the AT&T network termination interface and the internet gateway at your premises and any cabling to connect devices to the gateway. In most cases it is already present, but you provide any additional Inside Wiring needed. You may be able to order it from AT&T or install your own, and your own must be installed and available to AT&T technicians before you order. If you order Inside Wiring service from AT&T, getting landlord permission or approvals is your sole responsibility.

Supporting quotations

you will be responsible for providing any copper wire or fiber optic cable required for local networking purposes within your premises (“Inside Wiring” or “IW”)

If you elect to install your own IW, the IW must be installed and available for use by AT&T Technicians before you order AT&T Internet Service.

If IW service is ordered from AT&T, it is your sole responsibility to obtain landlord permission or approvals for such IW.

Qualifications & exceptions

• Your own Inside Wiring must be installed and available to AT&T technicians before you order.
• Landlord permission for AT&T-ordered Inside Wiring is your sole responsibility.

Legal Rights & Agreement Rules · Restriction or exception

AT&T disclaims responsibility for Inside Wiring, even AT&T-installed wiring

The condition of Inside Wiring affects the speed, reliability and latency of your Internet Service. You are solely responsible for its condition and AT&T expressly disclaims responsibility for it. If AT&T provides the wiring, on completion of installation you have full ownership and responsibility for it. Whether you or AT&T provides or installs it, to the greatest extent permitted by applicable law AT&T makes no warranty to you or anyone else for any work or materials constituting or associated with Inside Wiring, expressly disclaims any warranty of merchantability or fitness for a particular use, and has no responsibility to maintain, update, repair, replace, de-install or remove installed Inside Wiring.

Supporting quotations

You are solely responsible for the condition of any IW and AT&T expressly disclaims any responsibility for it.

If IW is provided by AT&T, upon completion of installation you will have full ownership and responsibility for that IW.

AT&T has no responsibility to maintain, update, repair, replace, de-install, or remove any installed IW.

Qualifications & exceptions

• Warranty disclaimer applies to the greatest extent permitted by applicable law.

Charges & Financial Obligations · Company practice

Home Wi-Fi equipment may be included; optional equipment costs extra and device compatibility is needed

Depending on the Internet Service, it may include Wi-Fi enabled home networking equipment for Home Wi-Fi (Local Wi-Fi for business customers). AT&T may also offer optional additional equipment such as Wi-Fi Extenders for sale or lease, and unless otherwise expressly specified its amounts are separate from and in addition to your Service charges and may carry additional terms. To use Home or Local Wi-Fi you must have Wi-Fi enabled devices that meet U.S. and Wi-Fi Alliance standards, are compatible with the network generated by the Wi-Fi Equipment and can run IP protocols, and be close enough to the equipment. Actual coverage and quality vary with equipment and device location and conditions around the premises.

Supporting quotations

Depending upon the Internet Service you purchase, your Internet Service may include Wi-Fi enabled home networking equipment

Unless otherwise expressly specified to the contrary, any amounts for the purchase or lease of this additional equipment will be separate from and in addition to amounts payable for your Service.

you must have Wi-Fi enabled devices that (a) meet U.S. and Wi-Fi Alliance standards; (b) are compatible with the Wi-Fi network being generated by the applicable Wi-Fi Equipment; and (c) are capable of running IP and related protocols.

Actual Home Wi-Fi or Local Wi-Fi coverage and quality may vary

Qualifications & exceptions

• Home Wi-Fi equipment inclusion depends on the Internet Service you purchase.
• Additional equipment charges are separate unless otherwise expressly specified.

Legal Rights & Agreement Rules · Restriction or exception

Actual Wi-Fi speeds are well below theoretical maximums and capped by your Internet speed

Home or Local Wi-Fi is designed to provide the highest speed available from your home network at any point in time, subject to many factors. AT&T's most recent Wi-Fi Equipment generally supports Wi-Fi 6 and older standards, though older equipment may support only older standards, and your theoretical maximum depends on both the equipment's and your device's standard (for example an older device limited to the Wi-Fi 1 standard caps you at 11 Mbps even with Wi-Fi 6 equipment). Actual Wi-Fi speeds are substantially lower than theoretical maximums; the maximum you can receive may not exceed 40%-50% of the theoretical maximum and may be significantly lower. The speed you experience also depends on the connection between the Wi-Fi network and the destination, so for an example 100 Mbps plan the theoretical maximum download over Wi-Fi would not be expected to exceed 100 Mbps.

Supporting quotations

The theoretical maximum speed you may be capable of achieving from your Home Wi-Fi will depend heavily on which Wi-Fi (IEEE 802.11) standard is supported by the Wi-Fi Equipment you have as well as which Wi-Fi (IEEE 802.11) standard is supported by the particular device you are utilizing.

actual Wi-Fi speeds will be substantially lower than the theoretical maximum speeds which describe the physical throughput rate including Wi-Fi protocol communications. The result is that the maximum you can receive may not exceed 40%-50% of the theoretical maximum Wi-Fi standard speed and may be significantly lower depending on other applicable factors.

the actual speed you experience over Wi-Fi will depend in part on the speed of the connection between the Wi-Fi network you are accessing and the destination you want to reach on the Internet

Qualifications & exceptions

• The 40%-50% figure is the stated limit on the maximum you can receive, which may be significantly lower.
• Examples in the text are stated as examples only.

Security & Safeguards · Restriction or exception

AT&T may remotely manage equipment you use; you stay responsible for home network security and guests

AT&T reserves the right to manage remotely any equipment used to access any Internet Service, wired or wireless, including facilitating connections, monitoring traffic for potential issues, managing settings and remotely updating software or firmware. You nonetheless remain ultimately responsible for all security measures over your in-home network, including Inside Wiring, local networks and Wi-Fi Equipment, such as access to authorization codes or passwords and any encryption you deem necessary. Use of tools, features or software AT&T offers is at your own discretion, and you remain ultimately responsible for all aspects of your home network, including activity by children or other guests you allow, intentionally or through inadequate security, to access your Internet Services and any devices you connect. AT&T recommends adequate network security and closely monitoring use of your home network, especially by children.

Supporting quotations

AT&T reserves the right to manage remotely any equipment used to access any Internet Service, whether that equipment is connected via a wired or wireless connection. That may include facilitating the connection of that equipment, monitoring traffic for potential issues, managing applicable settings and/or remotely updating software or firmware.

you remain ultimately responsible for all security measures over your in-home network, including any Inside Wiring, local area network(s) and/or Wi-Fi Equipment.

you remain ultimately responsible for all aspects of your home network, including any activity by children or other guests that you may allow (either intentionally or unintentionally, through lack of adequate security measures) to access your AT&T Internet Services via your home network and/or Home Wi-Fi

Qualifications & exceptions

• Remote management covers equipment used to access any Internet Service, wired or wireless.
• Responsibility covers activity by children or other guests you allow to access your home network, intentionally or unintentionally.

Charges & Financial Obligations · Company practice

AT&T may provide home network tools and optional services at extra cost

AT&T may provide tools or software to help manage your home network, including apps like Smart Home Manager and network-based services like Smart Security, which count as "Software" under the Agreement, and may offer additional optional security or network management applications for sale or subscription. Unless otherwise expressly specified, the amounts for these additional services are separate from and in addition to your Internet Service charges, and their use may be subject to additional terms.

Supporting quotations

AT&T may provide you with tools or software to assist you in managing one or more aspects of your home network (including apps like AT&T’s Smart Home Manager and network based services like AT&T Smart Security, which software would then be included in the term “Software” as used herein below).

Unless otherwise expressly specified to the contrary, any amounts for the purchase or subscription of these additional services will be separate from and in addition to amounts payable for your Internet Service.

Qualifications & exceptions

• Additional amounts are separate unless otherwise expressly specified.
• Such tools and software are included in the term "Software" used in the Agreement.

Security & Safeguards · Restriction or exception

You remain responsible for everyone who uses your home network

Use of tools, features or software AT&T offers is at your own discretion, and you remain ultimately responsible for all aspects of your home network, including any activity by children or other guests you allow, intentionally or through inadequate security, to access your Internet Services via your home network or Home Wi-Fi, and any devices or equipment you connect. AT&T recommends all necessary measures for adequate network security and closely monitoring use of your Internet Services and home network by anyone accessing it, especially children.

Supporting quotations

Your use of tools, features and/or software made available to you by AT&T is at your own discretion and you remain ultimately responsible for all aspects of your home network

AT&T recommends that you take all necessary measures to ensure adequate network security and to closely monitor use of your AT&T Internet Services and your home network by anyone accessing your home network, especially children.

Qualifications & exceptions

• Covers guests you allow intentionally or unintentionally through inadequate security.

Account & Service Control · Restriction or exception

AT&T Wi-Fi Hot Spots may be included; limited purposes and separate Wi-Fi Terms apply

Access to AT&T's nationwide network of Wi-Fi Hot Spots may be available as part of the Service, mainly through a Wi-Fi network using an IEEE 802.11 standard, and you need a device compatible with the Wi-Fi equipment at each Location. Access is intended for the limited purposes of assisting with access to the public internet for email and web browsing or other purposes consistent with the AT&T Wi-Fi Terms of Service, which govern your use. To get online at a Location you may need your Account information, including your Member ID, and if you are also an AT&T Mobility customer you may auto-authenticate at certain Locations without it.

Supporting quotations

Access to AT&T’s nationwide network of Wi-Fi Hot Spots may be available to you as part of the Service

Access to the Hot Spots is intended for the limited purposes of assisting with access to the public internet for e-mail and web browsing or other purposes consistent with the AT&T Wi-Fi Terms of Service

If you are also an AT&T Mobility customer, you may auto-authenticate at certain Locations without the use of your Member ID.

Qualifications & exceptions

• Hot Spot access "may be available" as part of the Service.
• Access is for limited purposes consistent with the AT&T Wi-Fi Terms of Service.

Not stated here

• The AT&T Wi-Fi Terms of Service are linked and not supplied in this text.

Account & Service Control · Restriction or exception

Internet Account holder: eligibility, up to ten Sub Accounts and responsibility for all activity

When you complete registration you become the Account holder; an individual must be 18 or older, otherwise you must be a duly formed entity in good standing with legal authority to accept the Agreement, acting through an authorized representative, and you choose a unique Member ID. Account holders may create up to ten linked Sub Accounts with separate login credentials, each of which may be required to accept the Agreement and register. The Account holder is responsible for all activity associated with the Account and its Sub Accounts, including all fees and charges whether incurred by the Account or a Sub Account. Use of a Member ID subjects you to the AT&T Access ID Terms and Conditions, which are incorporated by reference.

Supporting quotations

To be an Account holder, you must either be: (i) 18 years or older, if an individual, or (ii) be a corporation, partnership, or other legal entity duly formed

Account holders may also create up to ten accounts with separate login credentials that are linked to the Account holder’s account (each a “Sub Account”).

The Account holder is responsible for all activity associated with the Account and any of its Sub Accounts, including all fees and charges, whether the charges are incurred by the Account or the Sub Accounts.

Use of Member ID subjects you to the AT&T Access ID Terms and Conditions

Qualifications & exceptions

• An individual Account holder must be 18 years or older.
• Up to ten Sub Accounts.

Not stated here

• The Access ID Terms and Conditions are linked and not supplied in this text.

Account & Service Control · Restriction or exception

Keep registration data accurate and tell AT&T if your password is compromised

All information you give AT&T must be accurate, including your name, address, credit or charge card numbers and expiration dates and any payment information (Registration Data), and you are responsible for keeping it accurate and providing changes promptly through the AT&T Member Center. Your Account password or passcode must be provided to engage in most online or phone account management functions, and you agree to immediately notify AT&T if it has been compromised or you wish to remove an authorized user from your Account.

Supporting quotations

All information that you provide to AT&T must be accurate, including your name, address, credit or charge card numbers and expiration dates, and any payment information (“Registration Data”).

You are responsible for keeping all Registration Data accurate and must provide changes promptly

You agree to immediately notify AT&T if your password or passcode has been compromised and/or you wish to remove an authorized user from your Account.

Qualifications & exceptions

• Changes to Registration Data must be provided promptly.

Charges & Financial Obligations · Restriction or exception

Internet pricing: card on file, billed in advance, Term Plans and Bundle Discounts

In return for Internet Service you promise to pay, and agree that AT&T may charge your credit or debit card on file for, the charges in subsection 1.9, the Internet Fee Schedule and the listed charges. Billing starts when AT&T has provisioned your Internet Service, and each monthly cycle you are billed in advance at rates in effect at the time. Your plan may include a Term Plan of one or more years or a Bundle Discount for signing up for other services, and you agree to maintain your Service and any bundled services for the applicable term. The plan price is valid until one of these events, when it may revert to the then-current price: your plan term expires; you change your Service address; you drop a required AT&T service; or AT&T exercises a right in the Agreement to terminate your Account's (or a Sub Account's or Authorized User's) use of the Service.

Supporting quotations

you promise to pay—and agree that we may charge your credit or debit card on file with us—the charges described in subsection 1.9, the Internet Fee Schedule, and the following charges:

Billing commences when AT&T has provisioned your Internet Service. During each monthly billing cycle, you will be billed in advance, at our rates in effect at the time

You agree to maintain your Service and any bundled services for the applicable term of the Term Plan or Bundle Discount, as applicable.

the price of your Service may revert to the then-current price for such Service: (1) the term of your plan expires; (2) you change your current Service address to another Service address; (3) you drop one of the AT&T services that you were required to purchase to receive the special rate; or (4) AT&T exercises a right under this Agreement to terminate your Account’s (or any associated Sub Account’s or Authorized User’s) use of the Service.

Qualifications & exceptions

• The price may revert to the then-current price on any of the four listed events.
• You agree to maintain bundled services for the applicable term of the Term Plan or Bundle Discount.

Not stated here

• The Internet Fee Schedule is a linked document not supplied in this text.

Charges & Financial Obligations · Restriction or exception

Internet early termination fee if you cancel, or AT&T terminates for misconduct, before term end

If before the end of any applicable term either you cancel your Internet Service or AT&T terminates it for misconduct under subsection 1.5, you are subject to any early termination fee specified in your Customer Service Summary, Order Confirmation Letter or applicable fee schedule.

Supporting quotations

If before the end of any applicable term, either you cancel your Internet Service or we terminate it for misconduct pursuant to subsection 1.5, you will be subject to any early termination fee specified in your Customer Service Summary, Order Confirmation Letter, or applicable fee schedule.

Qualifications & exceptions

• Applies only if there is an applicable term and a fee is specified in your Customer Service Summary, Order Confirmation Letter or fee schedule.

Not stated here

• The amount is in the Customer Service Summary, Order Confirmation Letter or fee schedule, which are not supplied in this text.

Account & Service Control · Restriction or exception

AT&T may suspend or end Internet Service if facility access rights are lost

On any interruption or loss of your or AT&T's rights to access network facilities, including rights to access the land or buildings where facilities are located, AT&T may in its sole discretion suspend or terminate all or part of your Internet Service. AT&T generally uses public rights of way, but if you own the location you are ultimately responsible for securing rights of access outside them. If you lease or rent, or are in a multi-tenant building, receipt of Services is expressly conditioned on the owner, landlord or building manager providing all customary, reasonable and necessary rights and permissions, which AT&T does not represent or guarantee will be provided. AT&T will endeavor to give reasonable advance notice of suspension or termination, but the timing of any suspension, termination or resumption is entirely at its reasonable discretion. Unless otherwise specified, billing of monthly charges continues while service is suspended due to a loss of access.

Supporting quotations

AT&T may, in its sole discretion, suspend or terminate all or any portion of your Internet Service.

if you are the owner of the location to which your Services are provisioned, it is ultimately your responsibility to secure any necessary rights of access outside of the public rights of way.

receipt of Services is expressly conditioned on the owner, landlord, and/or building manager providing all customary, reasonable, and necessary rights and permissions to allow AT&T access to the network facilities necessary to provide your Internet Service.

the timing of any suspension or termination, as well as the timing of any resumption of AT&T Internet Services, are entirely at AT&T’s reasonable discretion. In general, and unless otherwise specified, billing will continue for your monthly charges while your Service is suspended due to a loss of access.

Qualifications & exceptions

• Notice is "endeavor to" reasonable advance notice.
• Billing generally continues during suspension due to loss of access.

Account & Service Control · Restriction or exception

Capacity Limitation Events: AT&T may suspend, end or slow Internet Service; billing is suspended while suspended

Where a service is subject to Capacity Limitations, events outside AT&T's control may restrict network capacity so that it cannot continue a particular Internet service at certain locations or the capacity or speed there degrades (a Capacity Limitation Event). AT&T will use available network management practices to mitigate and continue service, but a Capacity Limitation Event may be unavoidable. On one affecting your location AT&T may in its sole discretion suspend or terminate all or part of your service or continue at reduced capacity or a lower speed. It will endeavor to give reasonable advance notice and may offer alternative forms of Internet service where available, but the timing of any suspension, termination, degradation or resumption is entirely at its reasonable discretion. Unless otherwise specified, billing of monthly charges is suspended while service is suspended due to a Capacity Limitation Event.

Supporting quotations

AT&T may, in its sole discretion, suspend or terminate all or any portion of your Internet Service or may continue to provide Internet service at a reduced capacity or a lower speed.

AT&T will endeavor to provide you with reasonable advanced notice of any suspension, termination, or degradation of Internet service and may also offer alternative forms of Internet service where available.

In general, and unless otherwise specified, billing will be suspended for your monthly charges while your Service is suspended due to a Capacity Limitation Event.

Qualifications & exceptions

• Notice and alternatives are "endeavor" and "where available".
• Billing is suspended while service is suspended due to a Capacity Limitation Event, unless otherwise specified.

Account & Service Control · Restriction or exception

Technology conversion: at least thirty days' notice, then disconnection or up to fifteen days' suspension

When you are selected for conversion to a more updated Internet technology, AT&T evaluates whether it can occur without noticeable interruptions during normal business hours. If interruptions are likely or unavoidable, it gives at least thirty days' notice of discontinuation or suspension by email, direct mail, bill page message or bill insert. Thirty days after notice it may at its sole discretion disconnect your current service or temporarily suspend it for up to fifteen days. Refusal to reasonably facilitate conversion, including refusing to schedule an appointment for technicians to complete updates at your location, may result in termination of your service.

Supporting quotations

If we determine that interruptions are likely or unavoidable, we will provide at least thirty days’ notice of the discontinuation or suspension of your Service via email, direct mail, bill page message, or bill insert.

Thirty days after such notice, we may at our sole discretion, either disconnect your current service or temporarily suspend your service for up to fifteen days.

Refusal to reasonably facilitate conversion, including by refusing to schedule an appointment to allow our technicians to complete necessary updates to AT&T Equipment and/or network facilities at your location, may result in the termination of your service.

Qualifications & exceptions

• The notice applies if interruptions are likely or unavoidable.
• Refusing to reasonably facilitate conversion may result in termination.

Charges & Financial Obligations · Restriction or exception

Restoring suspended Internet Service: pay past-due amounts and a restoral fee of up to $50

If you or AT&T suspends a Service for a reason set out in the Agreement (other than AT&T's loss of access, a Capacity Limitation Event or a conversion from older Internet technology), you must make satisfactory arrangements to pay all past due amounts to have the Service restored. You also pay a Service Restoral Fee of no more than $50 per incident of suspension or termination of a particular Service, subject to applicable law and except as expressly agreed in writing; the applicable fee schedules give the amount for your Service, and the fee is assessed on the next monthly bill after service resumes.

Supporting quotations

If either you or AT&T suspends a Service for any reason set forth herein (other than due to AT&T’s loss of access, a Capacity Limitation Event, or a conversion from older Internet Technology), you must make satisfactory arrangements to pay all past due amounts in order to have that Service restored.

You will also be required to pay a Service Restoral Fee of no more than $50 per incident of suspension or termination of a particular Service (subject to applicable law and except as may otherwise have been expressly agreed in writing).

The Restoral Fee will be assessed on the next monthly bill you receive following the resumption of Service.

Qualifications & exceptions

• Does not apply to suspensions due to AT&T's loss of access, a Capacity Limitation Event or a conversion from older Internet technology.
• The fee is no more than $50 per incident, subject to applicable law and except as expressly agreed in writing.

Not stated here

• The Internet fee schedules that give the exact restoral fee are linked and not supplied in this text.

Charges & Financial Obligations · Company practice

Internet bills: monthly bill or card; online bill by default

Monthly charges may be billed through a monthly AT&T bill or to a credit card, though credit card billing is not available for AT&T High Speed Internet Direct. AT&T Internet customers automatically receive an online bill unless they notify AT&T they want a paper bill. To use online billing you register online to set up a personal AT&T account with a billing email address, and can then view and pay your bill online with your username and password.

Supporting quotations

Credit card billing is not available for AT&T High Speed Internet Direct. AT&T Internet customers will automatically receive an online bill unless you specifically notify us that you want to receive a paper bill

You must register online to establish a personal AT&T account and provide a billing email address.

Qualifications & exceptions

• Credit card billing is not available for AT&T High Speed Internet Direct.
• Online bills are the default unless you notify AT&T that you want a paper bill.

Use & Processing · Restriction or exception

You supply other equipment; AT&T may manage any access equipment and keeps its data

Other than equipment and software AT&T provides (AT&T Equipment), you must provide all equipment, devices and software needed to receive the Service; anything not provided by AT&T, including batteries, is not AT&T's responsibility and gets no support or ongoing maintenance. Whether you or AT&T owns the modem or gateway, AT&T reserves the right to manage it for the duration of your Service and retains exclusive rights to data the equipment generates, and neither you nor a third party may change, interfere with or block access to the equipment, data or settings while you receive the Service.

Supporting quotations

you must provide all equipment, devices, and software necessary to receive the Service.

Regardless of whether the equipment used to access your Service (modem, gateway, etc.) is owned by you or AT&T, AT&T reserves the right to manage such equipment for the duration of your Service and retains exclusive rights to data generated by the equipment.

Neither you nor a third party may change, interfere with, or block access to equipment, the data, or settings while you continue to receive the Service.

Qualifications & exceptions

• AT&T's management and data rights apply regardless of whether you or AT&T owns the equipment.

Charges & Financial Obligations · Restriction or exception

AT&T Equipment repair, replacement fees, visit charges and tampering

AT&T Equipment is new or fully inspected and tested refurbished. AT&T repairs or replaces damaged AT&T Equipment as it deems necessary and may charge you a fee, and repair or replacement may delete stored content, reset personal settings or otherwise alter functionality. You pay service charges for visits when the request results from causes not attributable to AT&T or its subcontractors, including unwillingness to complete requested troubleshooting. If you own the equipment, or it is damaged by your intentional acts, negligence or use inconsistent with the Agreement as determined by AT&T, you are responsible for the price of repair or replacement, and tampering such as opening and attempting to modify it is treated as damage due to your intentional acts or negligence. You agree to use the equipment only for its intended use and not on another AT&T or non-AT&T network, with reasonable care.

Supporting quotations

Any AT&T Equipment, including modems, routers, antennas, or gateways, will be either a new or a fully inspected and tested refurbished unit.

AT&T will repair or replace damaged AT&T Equipment as AT&T deems necessary and may charge you a fee for repair or replacement of the equipment.

You will be responsible for payment of service charges for visits by AT&T or its subcontractors to your premises when a service request results from causes not attributable to AT&T or its subcontractors

If the AT&T Equipment was damaged due to your intentional acts, negligence, or use inconsistent with this Agreement, as determined by AT&T, you will be responsible for the price of repair or replacement.

Any tampering with the AT&T Equipment, including, for example, opening and attempting to modify the Equipment will be treated as damage due to your intentional acts or negligence.

Qualifications & exceptions

• Whether damage was due to your intentional acts, negligence or inconsistent use is determined by AT&T.
• Tampering is treated as damage due to your intentional acts or negligence.

Account & Service Control · Permission or license

Internet installation: premises access, alterations, landlord permission and indemnity

You provide AT&T and its subcontractors with reasonable access to install, maintain, repair or update the Internet Service, and you authorize any other adult resident or guest at your residence (an Authorized User for this purpose) to grant access. AT&T may drill, cut and otherwise alter improvements on the premises, such as walls and flooring, for that work. If you do not own your premises or are in a multi-tenant unit you warrant you have permission from any necessary party, such as the owner, landlord or building manager, for access and for the alterations AT&T deems appropriate. AT&T may use existing wiring, altering it and removing accessories; you warrant you own or control the Inside Wiring and permit AT&T to use, alter and remove equipment from it, and agree to indemnify AT&T against all claims by an owner, landlord, building manager or other party in connection with installation, maintenance, repair or provision of the Services.

Supporting quotations

you authorize any other Adult resident or guest at your residence (each, an Authorized User for purposes of this Agreement) to grant access to your premises for these purposes.

AT&T may drill, cut, and otherwise alter improvements on the premises (including walls, flooring, and/or other surfaces)

you warrant that you have obtained permission from any necessary party, including but not limited to the owner, landlord, or building manager

You warrant that you own or control the Inside Wiring, and give AT&T permission to use, alter, and remove equipment from, such wiring.

you agree to indemnify AT&T from and against all claims by an owner, landlord, building manager, or other party in connection with installation, maintenance, repair, or provision of the Services.

Qualifications & exceptions

• Permission to alter premises is warranted by you; renters and multi-tenant occupants must have obtained any needed third-party permission.
• Any other adult resident or guest at your residence can grant access.

Legal Rights & Agreement Rules · Restriction or exception

Internet power and battery backup are your responsibility; power loss disrupts VoIP and e911

AT&T Equipment may require electrical power from your premises, which you must provide. If there is a gateway at your premises AT&T will not provide an initial gateway battery backup unit or backup battery; any backup battery solution is your responsibility, and you may buy battery backup from third parties. You are solely responsible for determining when backup batteries need replacement and for replacing and recycling them following manufacturer directions. AT&T Equipment without battery backup will not function when customer-supplied power is lost, which will disrupt your Internet Service and other services that use the AT&T Connection for transport or need an internet connection to work, such as Voice over IP including e911. AT&T has no liability for loss of any service, whether provisioned by AT&T or a third party, when customer-supplied power is interrupted, with or without battery backup in the AT&T equipment.

Supporting quotations

If there is a gateway at your premises, AT&T will not provide an initial gateway battery backup unit or an initial backup battery. Any backup battery solution is your responsibility.

You also agree to be solely responsible for determining when backup batteries for any AT&T Equipment require replacement and for replacing and recycling used batteries.

AT&T Equipment without battery backup will not function in the event of a loss of customer-supplied power. This will disrupt your Internet Service as well as any additional services that use the AT&T Connection for transport (e.g. Voice over IP including e911)

AT&T will have no liability for loss of any service(s), whether provisioned by AT&T or a third party, in the event of interruption of customer-supplied power, with or without battery backup present in the AT&T equipment.

Qualifications & exceptions

• Applies to AT&T Equipment on Internet Service.
• AT&T has no liability for service loss on power interruption whether or not battery backup is present.

Not stated here

• The linked battery backup page is not supplied in this text.

Account & Service Control · Procedure

Internet: report theft or fraudulent use immediately; you pay until you report

You must notify AT&T immediately, in writing or by phone, if AT&T Equipment is stolen or you learn Services are being stolen or fraudulently used, with a detailed description and documentation such as a police report. You are responsible for all charges until you report, and for stolen AT&T Equipment you do not own, though AT&T may in its sole discretion waive or reduce charges on documentation. Failing to give timely notice may result in termination of your Services and additional charges, and after reporting you remain responsible for monthly fees for Services not stolen or fraudulently used unless AT&T notifies you otherwise.

Supporting quotations

You agree to notify AT&T immediately, in writing or by calling the AT&T customer support line, if the AT&T Equipment is stolen or if you become aware at any time that Services are being stolen or fraudulently used.

You will be responsible for all charges incurred until you report the theft or fraudulent use.

AT&T may in its sole discretion waive or reduce charges upon submission of documentation of theft or other circumstances.

Failure to provide notice to AT&T of theft in a timely manner may result in the termination of your Services and additional charges to you.

Qualifications & exceptions

• Waiver or reduction of charges is in AT&T's sole discretion and requires documentation.

Charges & Financial Obligations · Restriction or exception

Return AT&T Equipment within 21 days or pay a Non-Return Equipment Fee

Except as otherwise provided, AT&T Equipment must be returned undamaged within twenty-one calendar days after your Service terminates for any reason. If it is not returned in that time, or is returned damaged, you are charged a Non-Return Equipment Fee, and AT&T may retain any advance payment or deposit not previously refunded. If all AT&T Equipment is returned within six months of termination, fees charged for it are refunded (other than fees for damages); no refunds are made for Equipment returned more than six months after termination. This also applies if your existing Equipment is replaced or upgraded for any reason.

Supporting quotations

AT&T Equipment must be returned to AT&T undamaged, within twenty-one (21) calendar days after your Service is terminated for any reason.

If Equipment is not returned within twenty-one (21) calendar days, or is returned damaged, you will be charged a Non-Return Equipment Fee.

If all AT&T Equipment is returned within six (6) months of termination, any fees charged for such AT&T Equipment will be refunded (other than fees for damages).

This subsection also applies if your existing Equipment is replaced or upgraded for any reason.

Qualifications & exceptions

• 21 calendar days to return; refunds of equipment fees only if all equipment is returned within six months, other than damage fees.
• Also applies when Equipment is replaced or upgraded for any reason.

Not stated here

• The amount of the Non-Return Equipment Fee is not stated in this text.

Security & Safeguards · Restriction or exception

Account security: you are solely liable for activity under your password, Member ID or IP address

You receive a password with your Member ID on registration. You agree to keep passwords, IP addresses and computer names confidential and are solely responsible for liability or damages from failing to, and solely and fully responsible for all activities under your password, Member ID or IP address. You agree to change your password periodically, exit your Account at the end of each session, and immediately notify AT&T, by calling the number for your service type, of any suspected breach such as loss, theft, public use or unauthorized disclosure or use of your Account, Sub Account, password, Member ID or any credit or charge card number given to AT&T. You acknowledge the risk that other users may attempt to access your computer through the Internet as inherent to the shared nature of the Service and take full responsibility for adequate security precautions and safeguarding your data. You may not use anyone else's account, Member ID or password without the holder's express permission, may not transfer or assign your Account, and have no right to a particular Member ID, IP address or other identifier.

Supporting quotations

You agree to keep confidential all passwords, IP addresses, and computer names and are solely responsible for any liability or damages resulting from your failure to maintain that confidentiality. You are also solely and fully responsible and liable for all activities that occur under your password, Member ID or IP address.

immediately notify AT&T if you suspect any breach of security such as loss, theft, Public Use or unauthorized disclosure or use of your Account or any Sub Account, password, Member ID, or any credit or charge card number provided to AT&T by calling:

800.288.2020 for AT&T Internet and AT&T Fiber consumer subscribers and Fixed Wireless subscribers;

855.220.5211 for Access from AT&T in English (855.220.5225 for Access from AT&T in Spanish);

877.722.3755 for AT&T High Speed Internet subscribers, and AT&T High Speed Internet Direct (Business and Consumer); and

888.321.2375 for FastAccess DSL.

You acknowledge this risk as inherent to the shared nature of the Service and you agree to take full responsibility for taking adequate security precautions and safeguarding your data from loss.

You may not transfer or assign your Account and have no right to a particular Member ID, IP address, or other information or identifier we assign to you.

Qualifications & exceptions

• Which notification number applies depends on your service type.
• You have no right to a particular Member ID, IP address or other identifier.

Account & Service Control · Restriction or exception

Internet Service is for your use only: no resale, hotspots or high-volume uses

The Service is provided for your use only, unless specifically stated otherwise. Whether for a fee or free, you agree not to reproduce, duplicate, copy, sell, transfer, trade, resell, re-provision, redistribute or rent the Service, your membership, any portion of it, use of it or access to it, including reselling capabilities enabled by a specific application such as Voice Over Internet Protocol. For example, the Service is not to be used to trunk or facilitate public internet access (hotspots) or any other public use, or for any high-volume purpose. All aspects of the Service, except the portion provided by third-party providers, are copyrighted and property of AT&T.

Supporting quotations

The Service is provided for your use only (unless otherwise specifically stated) and you agree not to, whether for a fee or without charge, reproduce, duplicate, copy, sell, transfer, trade, resell, re-provision, redistribute, or rent the Service

the Service is not to be used to trunk or facilitate public internet access (“hotspots”) or any other public use of the Service, or for any high-volume purpose.

All aspects of the Service, except that portion provided by third-party providers, is copyrighted and property of AT&T.

Qualifications & exceptions

• Applies unless otherwise specifically stated; third-party provider portions are excluded from AT&T's copyright claim.

Use & Processing · Company practice

AT&T may cap usage or limit speeds to protect its network, with notice

AT&T may engage in reasonable network management practices to protect its broadband network from harm, compromised capacity, degraded performance or service levels, or uses that may adversely affect other customers, including (but not limited to) a cap on data usage, a modification of a customer's serving facility or service technology, and a modification of or limit on data throughput speed or data consumption. A very small percentage of customers use the Service in ways that create such harm. If AT&T adopts a practice that applies to your Service it will give you notice by web posting, bill insert, email, letter or other appropriate means describing the practice, how it will work and how it could affect your Service.

Supporting quotations

AT&T reserves the right to engage in reasonable network management practices, to protect its broadband network from harm, compromised capacity, degradation in network performance or service levels, or uses of the Service which may adversely impact access to or the use of the Service by other customers.

(i) a cap on data usage; (ii) a modification of a customer’s serving facility or service technology; and/or (iii) a modification of or a limitation on a customer’s data throughput speed or data consumption.

we will provide you with a notice, by web posting, bill insert, email, letter and/or other appropriate means, which describes the network management practice, explains how it will work, and explains how it could impact your Service.

Qualifications & exceptions

• The listed practices are examples ("include, but are not limited to").
• Notice is promised when AT&T adopts a practice that will apply to your Service.

Retention & Deletion · Restriction or exception

You manage and back up your own data; AT&T is not responsible for loss

You are responsible for managing your information, including back-up and restoration of data, erasing data from disk space you control, and changing data on or settings for your modem and router. AT&T is not responsible for the loss of your data or for back-up or restoration of it, whether the data is on AT&T's servers or your computer server.

Supporting quotations

You are responsible for management of your information including but not limited to back-up and restoration of data

AT&T is not responsible for the loss of your data or for the back-up or restoration of your data regardless of whether this data is maintained on our servers or your computer server.

Qualifications & exceptions

• Applies whether the data is on AT&T's servers or your computer server.

Content & IP Rights · Permission or license

You are responsible for your content, and grant AT&T a broad license to use User Content

You, not AT&T, are entirely responsible for all content you upload, download, post, email, transmit or otherwise make available through the Service (User Content). AT&T does not claim ownership of User Content, but for User Content you submit or make available via your Internet Service you grant AT&T a nonexclusive, unrestricted, irrevocable, worldwide, sublicenseable, transferable, perpetual, unlimited, assignable, fully paid up and royalty-free right to copy, display, edit, publish, prepare derivative works of, distribute, process, analyze, use and commercialize it, in any media known or later developed.

Supporting quotations

You, and not AT&T, are entirely responsible for all content that you upload, download, post, email, transmit or otherwise make available by use of the Service (“User Content”).

AT&T does not claim ownership of User Content.

you grant AT&T a nonexclusive, unrestricted, irrevocable, worldwide, sublicenseable, transferable, perpetual, unlimited, assignable, fully paid up and royalty-free right to copy, display, edit, publish, prepare derivative works of, distribute, process, analyze, use and commercialize, in any media known or hereinafter developed, to such User Content.

Qualifications & exceptions

• Applies to User Content you submit or make available via your Internet Service.
• The license is stated as irrevocable and perpetual.

Not stated here

• The text does not say which kinds of traffic or files count as submitted or made available via the Internet Service, so how far the license reaches in practice is not stated.

Sharing & Disclosure · Permission or license

AT&T may preserve User Content and disclose it by law or in good faith

AT&T may preserve User Content and may disclose it if required by law or in the good faith belief that preservation or disclosure is reasonably necessary to comply with legal process; enforce the Agreement; respond to claims that any Content violates third-party rights; or protect the rights, property or personal safety of AT&T, other end users and the public.

Supporting quotations

AT&T may preserve User Content and may also disclose User Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce this Agreement; (c) respond to claims that any Content violates the rights of third parties; or (d) protect the rights, property, or personal safety of AT&T, other end users, and the public.

Qualifications & exceptions

• Disclosure is allowed if required by law or on a good faith belief that it is reasonably necessary for one of four stated purposes.

Not stated here

• The text does not say how long User Content is preserved or to whom it may be disclosed.

Account & Service Control · Company practice

Free basic customer care for the Service, but no support for your devices

AT&T provides free basic customer care for Service purchased from it and covered under the Agreement. It reserves certain rights related to equipment needed to receive the Service and will repair or replace damaged equipment as it deems necessary, subject to Section 6.7.2 including fees, but does not provide support for devices that access the Service. Unless otherwise specified, notices by Members to AT&T must be given by calling the number listed for each type of Internet subscription.

Supporting quotations

AT&T provides free basic customer care for Service purchased from AT&T and covered under this Agreement.

AT&T does not provide support for devices that access the Service under this Agreement.

Unless otherwise specified in this Agreement, notices by Members to AT&T must be given by calling

Qualifications & exceptions

• Customer care covers Service purchased from AT&T and covered under the Agreement.
• Member notices to AT&T are given by calling the number for your subscription type, unless otherwise specified.

Legal Rights & Agreement Rules · Context

Section 6.13 covers AT&T Wired Internet and overrides conflicting Internet Service Terms

"AT&T Wired Internet Service" means internet service provided entirely through a terrestrial, wired Internet Protocol technology, copper or fiber, generally those marketed as AT&T Internet, AT&T Fiber, AT&T High Speed Internet (including Max and Max Plus) and U-verse Internet. It does not include services that use Asynchronous Transfer Mode technology instead of Internet Protocol, such as AT&T DSL. The terms in Section 6.13 apply to customers purchasing or receiving AT&T Wired Internet Services and supersede conflicting terms in the rest of the Internet Service Terms for those services.

Supporting quotations

“AT&T Wired Internet Service” refers to any internet service provided entirely through a terrestrial, wired Internet Protocol technology, whether copper based or optical fiber based

AT&T Wired Internet Service does not include services which use Asynchronous Transfer Mode technology instead of Internet Protocol technology, such as AT&T DSL.

The terms in this Section 6.13 apply to customers purchasing and/or receiving AT&T Wired Internet Services and supersede any conflicting terms contained in the rest of these AT&T Internet Service Terms with respect to your AT&T Wired Internet Services.

Qualifications & exceptions

• Applies to AT&T Wired Internet Services; AT&T DSL and other Asynchronous Transfer Mode services are excluded.
• Section 6.13 prevails over conflicting terms elsewhere in the Internet Service Terms for those services.

Charges & Financial Obligations · Restriction or exception

Wired Internet Equipment: Wi-Fi Gateway, ONT or iNID, with a monthly fee after the one-year warranty

AT&T makes available certain equipment for Wired Internet, which may include a Wi-Fi Gateway inside your premises, an Optical Network Terminal where AT&T's fiber network terminates (inside or outside your premises, in your garage or a central MTU location), and an Intelligent Network Interface Device that provides your services if you do not have a gateway, collectively called Internet Equipment. If you have not bought Internet Equipment from AT&T, or equipment you previously bought is beyond the one-year warranty period from installation and needs replacement, you agree to pay the monthly equipment fee applicable to your Service as part of your purchase or continued use of the Service. Equipment fees and purchase options depend on the AT&T Services or rate plans you order and the installation options you choose.

Supporting quotations

AT&T will make available to you certain equipment, which may include one or more of the following:

a Wi-Fi Gateway (“WG”) located inside your premises;

(which provides your services if you do not have a gateway),

If you have not purchased Internet Equipment from AT&T or if previously purchased Internet Equipment is beyond the one-year (1-year) warranty period (from date of installation) and requires replacement, then you agree to pay the monthly equipment fee applicable to your Service for the Internet Equipment

Equipment fees and purchase options depend on the AT&T Services and/or rate plans you order and the installation options you choose.

where AT&T’s fiber network terminates, which may be located inside your premises, on the outside of your premises, in your garage, or in a central location in a MTU environment; and

Qualifications & exceptions

• The monthly equipment fee applies if you have not purchased Internet Equipment from AT&T or purchased equipment is beyond the one-year warranty period and needs replacement.
• Which equipment applies depends on your service.

Not stated here

• The monthly equipment fee amount is not stated in this text; the linked equipment pages are not supplied.

Account & Service Control · Restriction or exception

AT&T installs the Wi-Fi Gateway; you may not move it

The Wi-Fi Gateway is installed inside your premises and is required for the Service to function; it lets multiple devices connect wirelessly, has a power cord for a common outlet, and a battery backup is recommended in case of a power outage, with some gateways having external and others internal backup. AT&T installs it, and once AT&T has installed it you may not move it to a different location or reposition it at your address or any other address. The latest gateways combine the gateway and the ONT into a single device, but many older gateways still require a separate ONT to operate.

Supporting quotations

The WG is installed inside your premises and is required for the Service to function.

A battery backup is recommended in case of a power outage.

Once the WG has been installed by AT&T, you may not move the WG to a different location or reposition at your address or any other address.

many older WGs still require a separate ONT to operate.

Qualifications & exceptions

• Applies once AT&T has installed the gateway.
• A battery backup is recommended, not provided.

Charges & Financial Obligations · Company practice

Optional Internet equipment costs extra and may carry extra terms

AT&T may make available additional, optional internet related equipment for sale or lease, such as Wi-Fi Extenders. Unless otherwise expressly specified, amounts for buying or leasing it are separate from and in addition to your Service charges, and its use may be subject to additional terms and conditions.

Supporting quotations

Unless otherwise expressly specified to the contrary, any amounts for the purchase or lease of this additional equipment will be separate from and in addition to amounts payable for your Service.

Qualifications & exceptions

• Additional amounts apply unless otherwise expressly specified.

Charges & Financial Obligations · Restriction or exception

Return the Wi-Fi Gateway and AT&T Equipment within 21 days; iNID hub and ONT are not returned

If your Internet Service is provided by an iNID, you should not return the iNID home networking hub (the model number given) or the ONT. AT&T owns the Wi-Fi Gateway and any other AT&T Equipment, and remains the owner on termination. Unless AT&T tells you otherwise in writing, you must return the Gateway and any other AT&T Equipment undamaged within 21 calendar days. If not returned in time or returned damaged, you may be charged the replacement value and/or the applicable Equipment Non-return Fee. Return of additional or optional equipment may follow different rules communicated when you buy or return it.

Supporting quotations

If your Internet Service is provided by an iNID, you should not return the iNID home networking hub

AT&T is the owner of the WG and any other AT&T Equipment.

Unless we tell you otherwise in writing, you must return the WG and any other AT&T Equipment, undamaged, within 21 calendar days to AT&T.

you may be charged for the replacement value of the WG or other AT&T Internet Equipment and/or the applicable Equipment Non-return Fee.

Qualifications & exceptions

• Applies unless AT&T tells you otherwise in writing.
• The iNID home networking hub and ONT are not returned for iNID-provided service.
• Charges are "may be" for replacement value and/or the Equipment Non-return Fee.

Not stated here

• The amount of the Equipment Non-return Fee is not stated in this text.

Account & Service Control · Restriction or exception

Some Wired Internet Services cannot be guaranteed to be restored after suspension or termination

Certain types of AT&T Wired Internet Services are subject to limits on availability due to Capacity Limitations, and certain types due to Grandfathering. Where this applies, if the Wired Internet Services are suspended or terminated at your location for any reason, AT&T cannot guarantee you will later be able to renew or restore Internet Service there.

Supporting quotations

if AT&T Wired Internet Services are suspended or terminated at your location for any reason, AT&T cannot guarantee that you will be able subsequently to renew or restore Internet Service at that location.

Qualifications & exceptions

• Applies to certain types of AT&T Wired Internet Services subject to Capacity Limitations or Grandfathering.

Legal Rights & Agreement Rules · Context

Wireless Home Internet: fixed-location wireless service, also subject to Wireless or Prepaid terms

Wireless Home Internet Services deliver internet access to a fixed location over wireless networks and include services currently marketed as AT&T Internet Air, AT&T Fixed Wireless Internet and AT&T Wireless Home Internet. They can be physically fixed by externally mounted antennas or be mobile services limited to a certain location by network based restrictions, and the plan description and related terms for your service give more detail. If delivered over part of the AT&T wireless network, the Wireless Service Terms in Section 2 apply in addition to the Internet Service terms; if served via an AT&T Prepaid wireless plan, the Prepaid Service Terms in Section 3 apply in addition to the terms for Internet and/or Wireless Services.

Supporting quotations

Wireless Home Internet Services are designed to deliver internet access to a fixed location using wireless networks and include those services currently marketed by AT&T as AT&T Internet Air, AT&T Fixed Wireless Internet and AT&T Wireless Home Internet.

your service will be subject to the Wireless Service Terms in Section 2 in addition to the terms which apply to AT&T Internet Services more generally.

your service will be subject to the AT&T Prepaid Service Terms in Section 3 in addition to the terms which apply to AT&T Internet Services and/or AT&T Wireless Services more generally.

Qualifications & exceptions

• Wireless Service Terms (Section 2) apply if delivered over part of the AT&T wireless network.
• Prepaid Service Terms (Section 3) apply if served via an AT&T Prepaid wireless service plan.

Account & Service Control · Restriction or exception

Wireless Home Internet is not available everywhere, and availability can change before installation

Wireless Home Internet Services will not be available in all areas at all times and availability may vary by specific service. Many factors can affect availability and quality, including Capacity Limitations and service limitations such as network capacity, terrain, buildings, foliage and weather. Unless otherwise specified they are delivered via cell sites in AT&T's wireless network, and each cell site can support only a limited number of subscribers, so a service identified as available when you order may not prove available at the scheduled installation. Services may also be subject to Grandfathering limits, and where Capacity Limitations or Grandfathering apply, if a Wireless Home Internet service is suspended or terminated at your location for any reason AT&T cannot guarantee you can later renew or restore the same or any such service there.

Supporting quotations

Wireless Home Internet Services will not be available in all areas at all times and availability may vary by specific service.

These Capacity Limitations may mean that a Wireless Home Internet Service may be identified as available to your location at the time of ordering but may not prove to be available at the time scheduled for installation.

if a Wireless Home Internet service is suspended or terminated at your location for any reason, AT&T cannot guarantee that you will be able subsequently to renew or restore the same or any Wireless Home Internet service at that location.

Qualifications & exceptions

• Delivered via cell sites unless otherwise specified; each cell site supports a limited number of subscribers.
• Restoration after suspension or termination is not guaranteed where Capacity Limitations or Grandfathering apply.

Account & Service Control · Restriction or exception

Wireless Home Internet is generally not compatible with analog services and public IP addresses

Unless otherwise specified, Wireless Home Internet Services are not generally compatible with analog services, including wireless messaging services, alarm and security systems, fax machines, medical alert and monitoring services, credit card machines, IP/PBX phone systems or dial-up internet, and may not be compatible with DVR/satellite systems (check with your provider). Public IP addresses are generally not used or available, so services like web hosting or hosted services such as cameras and gaming systems, peer-to-peer file sharing and others needing a public IP address may not be supported.

Supporting quotations

Wireless Home Internet Services are not generally compatible with analog services, including, but not limited to, wireless messaging services, alarm and security systems, fax machines, medical alert and monitoring services, credit card machines, IP/PBX Phone systems, or Dial Up Internet.

Public IP addresses are generally not used or available through Wireless Home Internet Services. Services like Web hosting, or hosted services, such as cameras, gaming systems, peer-to-peer file sharing, etc., that require a public IP address may not be supported.

Qualifications & exceptions

• Applies unless otherwise specified.
• Incompatibility is stated as "not generally compatible" and "may not be" for DVR/satellite systems.

Data Access & Collection · Company practice

Wireless Home Internet: prohibited uses can end service; AT&T may change rules without notice and monitor usage

As explained in subsection 2.5, AT&T may take any and all reasonable actions necessary to restrict Prohibited Network Uses or any other violation of its Acceptable Use Policy, up to and including termination of service. For Wireless Home Internet Services you agree AT&T may modify the permitted and prohibited activities without advance notice; engage in any reasonable network management practice to enhance customer service, reduce congestion, adapt to technology changes or respond to wireless bandwidth and spectrum availability, including actions under subsections 2.7 and 6.9; and use reasonable methods to monitor and collect customer usage information to better optimize the network. AT&T will give advance notice of the usage threshold for your data plan, or changes to it, by bill insert, email, text message or other appropriate means. The AT&T Privacy Notice addresses what information it collects and how it uses and protects it.

Supporting quotations

AT&T may take any and all reasonable actions necessary to restrict any Prohibited Network Uses or any other violation of AT&T’s Acceptable Use Policy, up to and including termination of service.

AT&T may modify, without advance notice, the permitted and prohibited activities by this Agreement;

AT&T may engage in any reasonable network management practice to enhance customer service, to reduce network congestion, to adapt to advances and changes in technology, and/or to respond to the availability of wireless bandwidth and spectrum

AT&T will provide you with advance notice of the usage threshold applicable to your data plan, or any changes to the applicable usage threshold

AT&T may use reasonable methods to monitor and collect customer usage information to better optimize the operation of the network.

With respect to your Wireless Home Internet Services, you agree that AT&T has the right to do the following:

Qualifications & exceptions

• The right to modify permitted and prohibited activities is without advance notice, while usage threshold notice is promised in advance.
• Applies to Wireless Home Internet Services.

Not stated here

• The AT&T Privacy Notice and Acceptable Use Policy are linked documents not supplied in this text, so what usage information is collected and how it is used is not stated here.

Legal Rights & Agreement Rules · Context

Fixed Wireless Internet definition; its terms override conflicting Internet Service Terms

"Fixed Wireless Internet Service" refers to a wireless high-speed internet access service offering a capability for acquiring, retrieving, generating, storing, transforming, processing or utilizing information, or making information available to other internet end points, via a fixed wireless connection to the AT&T network. The terms in this Section 6.14 apply to customers purchasing or receiving Fixed Wireless Internet Service and supersede conflicting terms in the rest of the Internet Service Terms for that service.

Supporting quotations

refers to a wireless high-speed internet access service that offers you a capability for acquiring or retrieving information from

The terms in this Section 6.14 apply to customers purchasing and/or receiving Fixed Wireless Internet Service and supersede any conflicting terms contained in the rest of these AT&T Internet Service Terms with respect to your Fixed Wireless Internet Service.

Qualifications & exceptions

• Section 6.14 terms supersede conflicting Internet Service Terms for Fixed Wireless Internet Service.

Legal Rights & Agreement Rules · Restriction or exception

Fixed Wireless speeds: expect at least 10 Mbps down and 1 Mbps up, but no particular speed is guaranteed

As set forth on the Speed Tier Page, Fixed Wireless Internet customers should expect service capability speeds of 10Mbps or over downstream and 1Mbps upstream. Because wireless networks vary due to environmental factors beyond AT&T's control, AT&T does not guarantee any particular speed.

Supporting quotations

Fixed Wireless Internet customers should expect to see service capability speeds of 10Mbps or over downstream and 1Mbps upstream.

AT&T does not guarantee you any particular speed.

Qualifications & exceptions

• Expected speeds are service capability speeds, not a guarantee.

Not stated here

• The Speed Tier Page is not supplied in this text.

Use & Processing · Restriction or exception

Fixed Wireless Internet has no static IP addresses; hosted services are not supported

Static IP addresses are not used or available as part of Fixed Wireless Internet Service, and services such as web hosting or hosted services like cameras or gaming servers that require a static IP address are not supported. The paragraph points to Section 6.14.8 for more information on service limitations.

Supporting quotations

Static IP addresses are not used or available as part of the Fixed Wireless Internet Service.

Services such as Web hosting, or hosted services such as camera, gaming server, etc. that require a static IP address are not supported by Fixed Wireless Internet. See Section 6.14.8 for more information on service limitations.

Qualifications & exceptions

• Applies to Fixed Wireless Internet Service.

Not stated here

• The paragraph cites Section 6.14.8, but the supplied text has no Section 6.14.8 (the nearest heading, 6.14.2.8, is Service Availability and Limitations for Fixed Wireless Internet); the text does not say which is meant, and this card does not decide.

Data Access & Collection · Company practice

Fixed Wireless needs an eligible area, a professionally mounted outdoor antenna and a plan; CAF testing may occur

To qualify for Fixed Wireless Internet Service you must reside in an area where AT&T provides it. It requires an outdoor antenna professionally mounted on or near the exterior of your service location and, unless the terms governing your plan say otherwise, an eligible Fixed Wireless Internet plan. Customers obtaining internet services under the Connect America Fund program may be randomly subjected to performance testing to comply with FCC certification requirements, conducted by AT&T for four weeks with minimal impact on the customer's internet access experience and not requiring customer intervention.

Supporting quotations

To qualify for Fixed Wireless Internet Service, you must reside in an area where we provide Fixed Wireless Internet service.

Fixed Wireless Internet requires an outdoor antenna that is professionally mounted on or near the exterior of your service location.

Customers obtaining internet services under the Connect America Fund (CAF) program may be randomly subjected to performance testing to comply with FCC CAFII certification requirements.

Performance testing will be conducted for a duration of four weeks and should have minimal impact on customer’s internet access experience.

Qualifications & exceptions

• Performance testing applies to customers obtaining service under the Connect America Fund program and is random.
• Testing lasts four weeks.

Account & Service Control · Restriction or exception

Fixed Wireless is tied to your Service address; moving may need a contract extension or trigger an ETF

You may not use Fixed Wireless Internet Service at any address other than your Service address or move any AT&T Equipment to another address while you remain a customer. If you move to a new residence where it is available you may ask AT&T to install the Service and Equipment there and change your Service address, though AT&T may require a contract extension. If it is not available at the new residence or AT&T cannot install there for any reason, and you have a Term Plan, you will be charged any applicable ETF. If you change your service location without calling AT&T to give prior notice, your Service will not be cancelled and Service charges continue to apply.

Supporting quotations

You may not use the Fixed Wireless Internet Service at any address other than your Service address or move any of the AT&T Equipment to another address while you remain an AT&T Fixed Wireless customer.

although we may require a contract extension for any such installation and change.

if you also have a Term Plan, you will be charged any applicable ETF.

If you change your service location but fail to call us at 800.288.2020 to give us prior notice, your Service will not be cancelled, and your Service charges will continue to apply.

Qualifications & exceptions

• An ETF applies only if you have a Term Plan and service is unavailable or cannot be installed at the new residence.
• Failing to give prior notice does not cancel your Service; charges continue.

Account & Service Control · Restriction or exception

Fixed Wireless Equipment: antenna, power supply and gateway are installed by AT&T and may not be moved

Depending on your Service address, Fixed Wireless Internet includes some or all of an Outdoor Antenna, an Antenna Power Supply and a Wi-Fi Gateway. The antenna and power supply need electrical power from your service location, which you provide, and AT&T installs each. Once installed, you may not move the Outdoor Antenna, the Antenna Power Supply or the Wi-Fi Gateway to a different location or reposition them at your address or any other address while you receive the Service. A battery backup is recommended for the gateway in case of a power outage. You agree that neither you nor a third party will move the AT&T Equipment within your premises or elsewhere; the service is not designed to be nomadic and may not function properly if moved or altered by a non-AT&T employee, and if the Equipment must be moved you must contact AT&T. Failing to do so may result in service failure and/or AT&T's termination of your Service.

Supporting quotations

The Outdoor Antenna and the APS (described below) require electrical power from your service location to operate, which you are responsible for providing.

Once the Outdoor Antenna has been installed by AT&T, you may not move the Outdoor Antenna to a different location or reposition at your address or any other address while you continue to receive the Service.

Once the APS has been installed by AT&T, you may not move the APS to a different location or reposition at your address or any other address while you continue to receive the Service.

Once the WG has been installed by AT&T, you may not move the WG to a different location or reposition at your address or any other address.

neither you nor a third party will move the AT&T Equipment within your premises or to any other physical location outside of the premises where it was installed by AT&T.

Failure to do so may result in a failure of the Service and/or in AT&T’s termination of your Service.

Depending on your Service address, your Fixed Wireless Internet Service will include some or all of the following AT&T Equipment:

Qualifications & exceptions

• Which equipment you get depends on your Service address.
• Moving or altering the Equipment without contacting AT&T may result in failure and/or termination of your Service.

Charges & Financial Obligations · Restriction or exception

Return the Wi-Fi Gateway; you own the Outdoor Antenna and APS and indemnify AT&T for them

On termination for any reason AT&T remains the owner of the Wi-Fi Gateway, and you must return it undamaged within 21 calendar days; if not returned in time, or returned damaged, you are charged its replacement value. Although the Outdoor Antenna and Antenna Power Supply are AT&T Equipment during the term, you are considered their owner for all other purposes and need not return them; they remain where installed and you are solely responsible for their future service, care, maintenance and removal, which should be done by an experienced professional. AT&T has no ongoing duty to service, maintain or remove them after termination and no liability related to them, and you agree to indemnify and hold AT&T and related persons harmless from any claim or demand made after termination of Service arising out of or related to them, including personal injury, property damage, wear and tear or equipment degradation.

Supporting quotations

Upon termination of your Service for any reason, AT&T will remain the owner of the WG, and you must return the WG, undamaged, within 21 calendar days to AT&T.

If the WG is not returned within 21 calendar days, or is returned damaged, you will be charged for the replacement value of the WG.

you will be considered the owner of the Outdoor Antenna and APS for all other purposes and you will not need to return the Outdoor Antenna and APS to AT&T upon termination of your Fixed Wireless Internet Service.

AT&T will have no ongoing duty, obligation, or responsibility to perform any service, care, or maintenance on the Outdoor Antenna and/or APS or to uninstall or remove the Outdoor Antenna and/or APS after termination of the Service.

You agree to indemnify and hold AT&T and its subsidiaries, affiliates, officers, agents, licensors, employees, sub-contractors, and partners harmless from any claim or demand, made after termination of Service, arising out of or related to the Outdoor Antenna and/or APS

Qualifications & exceptions

• The Wi-Fi Gateway must be returned within 21 calendar days; the antenna and power supply need not be returned.
• The indemnity covers claims made after termination of Service.

Legal Rights & Agreement Rules · Restriction or exception

Fixed Wireless adds limits from heavy simultaneous use and antenna problems

In addition to the standard availability and limitations for Wireless Home Internet Services, Fixed Wireless Internet is subject to additional service limitations and/or Capacity Limitations, including use of capacity due to a high number of users simultaneously using data intensive applications, damage to the Outdoor Antenna or cables, rotation of the Outdoor Antenna from its optimum bearing, blockage of the signal between the premise antenna and the cell tower, and improper installation or tampering with the antenna.

Supporting quotations

Fixed Wireless Internet Service is subject to the following additional service limitations and/or Capacity Limitations:

use of capacity due to high number of users simultaneously using data intensive applications;

damage to the Outdoor Antenna or cables;

rotation of Outdoor Antenna from the optimum bearing;

Qualifications & exceptions

• The list continues in the following paragraphs of the source.

Account & Service Control · Restriction or exception

Internet Air Equipment: self-install by guide, placement affects quality, no moving

AT&T Internet Air includes a Wi-Fi Gateway designed for installation inside your premises, required for the Service, for indoor use only, with a power cord and a recommended battery backup. The Equipment should be installed and activated following the set-up guide and associated tools, including the Smart Home Manager app; for best signal it may need to be near a window facing the nearest tower. Not following the guide or installing in an unrecommended location may degrade speed, bandwidth, latency and/or reliability, relocating the gateway after activation may interrupt or degrade service, and AT&T is not responsible for degradation from a less than optimal location. While you receive the Service neither you nor a third party will move the Equipment outside your registered service location; it is not designed to be nomadic, and if it must be moved you must contact AT&T, as failure may cause service failure and/or AT&T's termination. You remain responsible for Service charges until cancelled or terminated.

Supporting quotations

Your AT&T Internet Air Service will include the following AT&T Equipment:

A WG is designed exclusively for use indoors and has a power cord that plugs into a common electrical outlet. A battery backup is recommended in case of a power outage.

AT&T is not responsible for any interruption or degradation of Service as a result of the AT&T Equipment being installed in a less than optimal location.

neither you nor a third party will move the AT&T Equipment to any other physical location outside of your registered service location.

Failure to do so may result in a failure of the Service and/or in AT&T’s termination of your Service. You will remain responsible for any Service charges until your Service has been cancelled or terminated.

Qualifications & exceptions

• AT&T is not responsible for degradation from installing the Equipment in a less than optimal location.
• Failing to contact AT&T before moving the Equipment may result in failure of the Service and/or termination.

Charges & Financial Obligations · Restriction or exception

Internet Air: return the Wi-Fi Gateway within 21 days or pay a non-return fee

On termination for any reason AT&T remains the owner of the Wi-Fi Gateway and you must return it undamaged within 21 calendar days. If it is not returned in that time, or is returned damaged, you are charged an equipment non-return fee, with details in the Internet Fee Schedule.

Supporting quotations

AT&T will remain the owner of the WG, and you must return the WG, undamaged, within 21 calendar days to AT&T.

If the WG is not returned within 21 calendar days, or is returned damaged, you will be charged an equipment non-return fee.

Qualifications & exceptions

• 21 calendar days to return the Wi-Fi Gateway.

Not stated here

• The amount of the equipment non-return fee is in the Internet Fee Schedule, which is not supplied in this text.

Use & Processing · Company practice

Internet Air limits include congestion and signal blockage; AT&T may prioritize or throttle services in congestion

In addition to the standard limitations for Wireless Home Internet Services, Internet Air is subject to additional service limitations and/or Capacity Limitations, including local congestion from high numbers of users using data intensive applications near the serving cell tower and blockage of the signal between the Service address and the tower by buildings, barns and similar objects. To ensure the best quality of service for all customers using the mobility network, during heavy congestion AT&T may temporarily prioritize services that may be most severely impacted by congestion and/or temporarily de-prioritize and/or throttle services it deems likely to contribute to heavy congestion.

Supporting quotations

AT&T Internet Air Service is subject to the following additional service limitations and/or Capacity Limitations:

Local congestion caused by the use of network capacity by high numbers of users simultaneously using data intensive applications in the vicinity of the cell tower serving the Service address;

blockage of the signal between the Service address and the cell tower (caused by artificial objects – building, barn, etc.);

during times of heavy network congestion AT&T may:

temporarily prioritize services that may be most severely impacted by congestion; and/or

temporarily de-prioritize and/or throttle services deemed likely to contribute to heavy congestion.

Qualifications & exceptions

• De-prioritization and throttling are temporary and apply during times of heavy network congestion.
• Which services are deemed likely to contribute to congestion is determined by AT&T.

Not stated here

• The text does not say which services AT&T treats as likely to contribute to congestion.

Legal Rights & Agreement Rules · Context

DSL Internet Service covers traditional DSL products; Section 6.15 overrides conflicting Internet terms

"DSL Service" refers to any Internet Service provided through traditional Digital Subscriber Line technology, which may include services sold as AT&T High Speed Internet, High Speed Internet Direct and FastAccess DSL under various tier names. AT&T High Speed Internet included both DSL Services and AT&T Wired Internet Services, so if you are unsure which applies you should contact AT&T. The terms in Section 6.15 apply to customers purchasing or receiving DSL Internet Service and supersede conflicting terms in the rest of the Internet Service Terms for that service.

Supporting quotations

“DSL Service” or “DSL Internet Service” refers to any Internet Service provided through traditional Digital Subscriber Line technology

Internet Services sold under the name AT&T High Speed Internet included both DSL Services and AT&T Wired Internet Services. If you are unsure which applies to your Internet Service, please contact us for more information.

The terms in this Section 6.15 apply to customers purchasing and/or receiving DSL Internet Service and supersede any conflicting terms contained in the rest of these Internet Service Terms with respect to your DSL Internet Service.

Qualifications & exceptions

• Section 6.15 prevails over conflicting terms elsewhere in the Internet Service Terms for DSL Internet Service.

Account & Service Control · Restriction or exception

DSL: changing or ending local wireline voice can end DSL or change its price; no guarantee of restoration

If you change or terminate your AT&T local wireline voice service, AT&T may in its discretion either terminate your DSL Service or continue it at the then-current rates, terms and conditions; you agree to pay any new or higher monthly fees for your new DSL Service, and if AT&T elects to terminate DSL it may charge any applicable early termination fees. DSL Internet Services are particularly subject to availability limits due to Capacity Limitations, and certain Internet Services to Grandfathering, so if DSL is suspended or terminated at your location for any reason AT&T cannot guarantee you can later renew or restore it there.

Supporting quotations

If you change or terminate your AT&T local wireline voice service, we may in our discretion either terminate your DSL Service or continue to provide it at the then-current rates, terms, and conditions.

If AT&T elects to terminate your DSL Service, we reserve the right to charge any applicable early termination fees.

If DSL Internet Services are suspended or terminated at your locations for any reason, AT&T cannot guarantee that you will be able to subsequently renew or restore DSL Internet Service at that location.

Qualifications & exceptions

• Applies if you change or terminate your AT&T local wireline voice service.
• Early termination fees are charged only where applicable.

Legal Rights & Agreement Rules · Restriction or exception

Fixed Wireless limits also include signal blockage and improper installation or tampering

The additional Fixed Wireless Internet service limitations also include rotation of the Outdoor Antenna from its optimum bearing, blockage of the signal between the premise antenna and the cell tower (for example by a building or barn), and improper installation or tampering with the Outdoor Antenna, in addition to high simultaneous data-intensive use and damage to the antenna or cables.

Supporting quotations

damage to the Outdoor Antenna or cables;

rotation of Outdoor Antenna from the optimum bearing;

blockage of the signal between premise antenna and the cell tower (caused by artificial objects – building, barn, etc.); and

improper installation or tampering with Outdoor Antenna.

Qualifications & exceptions

• Completes the list of additional Fixed Wireless limitations introduced in Section 6.14.2.8.

Account & Service Control · Restriction or exception

AT&T Wireless Home Internet: shared connection, eligible wireless plan, no voice calling

AT&T Wireless Home Internet uses a mobile wireless gateway, the WI Device, to provide Internet access over the AT&T wireless networks, letting you connect devices via an Ethernet port and a Home Wi-Fi network, and all connected devices share the same connection. It requires an eligible wireless rate plan, which may include an AT&T Prepaid rate plan; Section 2 and Section 3 explain how Wireless Service and Prepaid service work. The service does not support voice calling. A landline phone plugged into the RJ11 jack on the WI Device may be able to make emergency 911 calls, routed by the wireless network's automatic location technology, and you will need to provide your location address to the emergency response center. The WI Device has battery backup power and, if charged, works in a power outage, but a connected landline phone that needs external power, such as a cordless phone, would not.

Supporting quotations

All devices connected to the WI Device will share the same connection to the wireless network.

AT&T Wireless Home Internet service requires that you subscribe to an eligible wireless rate plan, which may include an AT&T Prepaid rate plan.

AT&T Wireless Home Internet Service does not support voice calling. However, a landline phone plugged into the available RJ11 jack on the back of the WI Device may be able to make Emergency 911 calls.

You will need to provide your location address to the emergency response center responsible for sending first responders

a landline phone connected to the WI Device would require external electric power to operate (e.g., a cordless phone) in the event of a power outage.

Qualifications & exceptions

• Requires an eligible wireless rate plan, which may include a Prepaid rate plan.
• 911 from a connected landline phone "may be able" to work.
• A landline phone needing external power would not work in a power outage.

Legal Rights & Agreement Rules · Restriction or exception

AT&T Internet Air: no commitment on speed; equipment position matters

AT&T Internet Air is a wireless high-speed internet access service via a fixed wireless connection to the AT&T network. Its speed depends heavily on the connection the Wi-Fi Gateway can achieve with the AT&T Mobile network, and 5G availability may depend on your location and the position of the equipment. Unless your plan terms or order confirmation say otherwise, AT&T makes absolutely no commitment about the speeds Internet Air will achieve in a particular location, and you should position the equipment optimally to maximize performance. A linked page gives performance characteristics of network generations and network management practices.

Supporting quotations

refers to a wireless high-speed internet access service that offers you a capability for acquiring or retrieving information from

The speed of AT&T Internet Air service is very dependent upon the connection the Wi-Fi Gateway can achieve with the AT&T Mobile network.

Unless otherwise specified in your plan terms or order confirmation, AT&T makes absolutely no commitment with respect to the speeds AT&T Internet Air will be able to achieve in a particular location.

Qualifications & exceptions

• Applies unless otherwise specified in your plan terms or order confirmation.

Not stated here

• The Broadband Information page is linked and not supplied in this text.

Account & Service Control · Restriction or exception

Internet Air: no standard static IP; service area can change and eligibility can be lost

Static IP addresses are not a standard part of AT&T Internet Air, and services such as web hosting or hosted services like cameras and gaming servers that need a static IP address may not be supported; Section 6.14.4.8 gives more on service limitations. To qualify you must reside in an area eligible at the time you seek to purchase. Service areas are determined by coverage and capacity availability on the local mobile network and are subject to change as capacity fluctuates, so if your Internet Air service is cancelled or terminated you may not qualify to reactivate it if your location is no longer eligible. It requires a wireless enabled Wi-Fi Gateway with an activated AT&T SIM card.

Supporting quotations

Static IP addresses are not a standard part of the AT&T Internet Air Service.

service areas for AT&T Internet Air are subject to change over time.

If your AT&T Internet Air service is cancelled or terminated, you may not qualify to reactivate the Service if your location is deemed no longer eligible.

AT&T Internet Air requires a wireless enabled Wi-Fi Gateway with an activated AT&T SIM card

Qualifications & exceptions

• Service areas are subject to change over time.
• Reactivation after cancellation or termination is not assured.

Account & Service Control · Restriction or exception

Internet Air: cancel and return Equipment if you move; moving it can end service without notice

You may not use AT&T Internet Air at any address other than your designated Service address or move any AT&T Equipment to another address while you remain a customer. If you move residence you must cancel your Internet Air service and return the Equipment. If you move the Equipment outside the Service address but do not call to cancel, your Service will not automatically be canceled and charges continue. If you move the Equipment outside the Service address without AT&T's express written consent, the service may not operate as intended and AT&T has the right, in its sole discretion, to terminate your service without notice. You remain responsible for Service charges until cancelled or terminated and for returning the Equipment.

Supporting quotations

You may not use the AT&T Internet Air Service at any address other than your designated Service address or move any of the AT&T Equipment to another address while you remain an AT&T Internet Air customer.

If you are moving to a new residence, you must cancel your AT&T Internet Air service and return the AT&T Equipment.

we have the right, in our sole discretion, to terminate your AT&T Internet Air service without notice.

You will remain responsible for any Service charges until your Service is cancelled or terminated. You will also remain responsible for returning the AT&T Equipment.

the service may not operate as intended; and

Qualifications & exceptions

• Moving the Equipment outside the designated Service address without AT&T's express written consent allows termination without notice.
• Charges continue until the service is cancelled or terminated.

Account & Service Control · Company practice

AT&T may convert DSL to Wired Internet at new rates, with 30 days' notice before disconnection or suspension

When AT&T can provision AT&T Wired Internet Service at your location it may, in its discretion, discontinue your DSL Service and offer Wired Internet at the then applicable rates, terms and conditions, which may differ from your DSL ones including Bundle Discounts; Section 6.2 has additional conversion terms. The new service may require different AT&T Equipment. When you are selected for conversion AT&T gives at least thirty days' notice of the discontinuation or suspension by email, direct mail, bill page message or bill insert, and thirty days after the notice it may at its sole discretion disconnect your service or temporarily suspend it for up to fifteen days.

Supporting quotations

we may, in our discretion, discontinue your DSL Service and make available to you AT&T Wired Internet Service at the then applicable rates, terms, and conditions, which may differ from your previous DSL Service rates, terms, and conditions (including Bundle Discounts).

we will provide at least thirty days’ notice of the discontinuation or suspension of your Service via email, direct mail, bill page message, or bill insert.

Thirty days after such notice, we may at our sole discretion, either disconnect your service or temporarily suspend your service for up to fifteen days.

Qualifications & exceptions

• Conversion is at AT&T's discretion once it can provision Wired Internet at your location.
• At least thirty days' notice precedes disconnection or a suspension of up to fifteen days.

Account & Service Control · Company practice

Credit card billing may be unavailable for High Speed Internet Direct; Dial Up Internet is discontinued

Credit card billing may not be available for AT&T High Speed Internet Direct. As of December 2020, AT&T has discontinued the provision of Dial Up Internet service.

Supporting quotations

Credit card billing may not be available for AT&T High Speed Internet Direct.

As of December 2020, AT&T has discontinued the provision of Dial Up Internet service.

Qualifications & exceptions

• Credit card billing availability is limited for AT&T High Speed Internet Direct.

Account & Service Control · Restriction or exception

Access from AT&T is limited to Qualifying Households; AT&T may change the qualifications

Access from AT&T is AT&T's program to make low-cost home internet service available to Qualifying Households using certain Qualifying Home Internet Services, and Section 6.17 supersedes conflicting terms in the rest of the Internet Service Terms for participants. A Qualifying Household is an individual or household with at least one resident participating in a Qualifying Program, an Eligible Address at which AT&T offers Qualifying Home Internet Service, and no outstanding debt for AT&T Internet Service of any kind within the last six months and no outstanding debt incurred under the program. AT&T may in its sole and absolute discretion change the required qualifications; changes do not affect existing participants unless AT&T sends notice before a change takes effect on their Account. If your residence is not a Qualifying Household, including because your location is not an Eligible Address, you are not eligible.

Supporting quotations

The terms in this Section 6.17 apply to customers participating in the Access from AT&T program and supersede any conflicting terms contained in the rest of these Internet Service Terms with respect to your participation in the Access from AT&T program.

Access from AT&T is available only to Qualifying Households.

at least one resident who participates in a “Qualifying Program,” as that term is defined below;

with an “Eligible Address,” at which AT&T offers “Qualifying Home Internet Service,” as those terms are defined below; and

no outstanding debt for AT&T Internet Service of any kind within the last six months and no outstanding debt incurred under the Access from AT&T program.

AT&T reserves the right, in its sole and absolute discretion, to make changes to the required qualifications for participation in the Access from AT&T program.

Changes to program qualification requirements will not impact existing program participants unless we send you notice prior to any change taking effect with respect to your Account.

If your residence is not a Qualifying Household, including because your location is not an “Eligible Address,” you are not eligible for Access from AT&T.

Qualifications & exceptions

• All three qualification conditions must be met, including no outstanding AT&T Internet debt in the last six months.
• Changes to qualifications do not affect existing participants unless notice is sent before the change takes effect on their Account.

Account & Service Control · Restriction or exception

Access from AT&T: qualifying programs or income, and service chosen by AT&T

Participation is open to participants in specified Qualifying Programs, and households may also qualify on certain income thresholds. AT&T may in its sole discretion modify the scope of Qualifying Programs or the income criteria, which may vary by State. Depending on network facilities at a location, Access from AT&T can be provided via DSL Service, AT&T Wired Internet Service or AT&T Internet Air (the Qualifying Home Internet Service). An address is an Eligible Address for a service to the extent that service is available for purchase there, and if more than one is available Qualifying Households are provisioned on the service of AT&T's choosing at its sole discretion. If no Qualifying Home Internet Service is available at your address you cannot participate. Qualifying Speed Tiers and prices are subject to change, and service availability and speed may vary by address.

Supporting quotations

Access from AT&T may also be available to households based on certain income thresholds.

AT&T may, in its sole discretion, modify the scope of “Qualifying Programs” for the Access from AT&T program or modify the criteria for qualifying based on income. “Qualifying Programs” and/or income criteria may vary by State.

Access from AT&T can be provided via either DSL Service, AT&T Wired Internet Service, or AT&T Internet Air (the “Qualifying Home Internet Service”).

If more than one Qualifying Home Internet Service is available at a particular location, Qualifying Households will be provisioned on the service of AT&T’s choosing, at AT&T’s sole discretion.

If Qualifying Home Internet Service is not available for purchase at your address, you will not be able to participate in the Access from AT&T program.

“Qualifying Speed Tiers” and prices for the Access from AT&T program are subject to change.

Service availability and speed may vary by address.

Qualifications & exceptions

• Qualifying Programs and income criteria may vary by State and may be modified at AT&T's sole discretion.
• Which service you receive is chosen by AT&T where more than one is available.
• Speed tiers and prices are subject to change.

Not stated here

• The current Qualifying Programs, income criteria, speed tiers and prices are on linked pages and a phone line that are not supplied in this text.

Charges & Financial Obligations · User right or choice

Access from AT&T: the underlying service's terms apply, with no term commitment, deposit or basic installation fee

Other terms applicable to your Access from AT&T program depend on the Qualifying Home Internet Service you receive. In general you are subject to all the terms applicable to the Service Type into which that service falls. You will not be required to make any annual or monthly term commitments, to provide a deposit to initiate installation or activation of the service, or to pay an installation fee associated with the basic installation of the service.

Supporting quotations

In general, you will be subject to all the terms applicable to the Service Type into which your Qualifying Home Internet Service falls. However, you will not be required to:

make any annual or monthly term commitments;

provide a deposit in order to initiate installation or activation of the Qualifying Home Internet Service; or

pay an installation fee associated with the basic installation of the Qualifying Home Internet Service.

Qualifications & exceptions

• The waivers cover term commitments, deposits and the basic installation fee only.
• All other terms of the underlying Service Type apply in general.

Account & Service Control · Restriction or exception

Access from AT&T: you must return equipment when the service ends

AT&T makes available certain equipment for Access from AT&T Service depending on the Qualifying Home Internet Service you receive, with the equipment terms for that service applying, and you agree to return the equipment if and when your Access from AT&T Service ends.

Supporting quotations

You agree to return the equipment if and when your Access from AT&T Service ends.

AT&T will make available to you certain equipment for use in connection with your Access from AT&T Service, depending on the Qualifying Home Internet Service you receive.

Qualifications & exceptions

• The equipment depends on the Qualifying Home Internet Service you receive.

Legal Rights & Agreement Rules · Context

Section 7 Business Internet terms prevail over Sections 1 and 6 for Business Internet Services

The additional terms in Section 7 apply to customers purchasing or receiving Business Internet Services, including AT&T Business Fiber, AT&T Internet for Business, AT&T High Speed Internet Business Edition (and Direct), FastAccess Business DSL (and Direct) and AT&T Internet for Business On Demand. If these terms conflict with terms elsewhere in Sections 1 or 6, the Section 7 terms apply solely with respect to Business Internet Services.

Supporting quotations

The following additional terms apply to customers purchasing and/or receiving Business Internet Services

In the event of a conflict between these terms and terms elsewhere in Sections 1 or 6 of this Agreement, the following terms will apply solely with respect to Business Internet Services.

Business Internet Service

Qualifications & exceptions

• Applies to Business Internet Services only; the Section 7 terms prevail solely with respect to those services.

Account & Service Control · Restriction or exception

Business Internet: who does Inside Wire work is decided at the technician visit

In addition to the terms in Section 6.2.4, including the disclaimer of warranties, for AT&T Internet for Business (fiber-based only), any determination of whether Inside Wire work will be provided by you or AT&T will be made at the time the installation technician is dispatched and surveys the job.

Supporting quotations

for AT&T Internet for Business (fiber-based only), any determination of whether IW work will be provided by you or AT&T will be made at the time the installation technician is dispatched and surveys the job.

Qualifications & exceptions

• Applies to AT&T Internet for Business (fiber-based only).

Legal Rights & Agreement Rules · Context

FastAccess Business DSL and High Speed Internet Business Edition customers are bound by linked service guides

If you are an AT&T FastAccess Business DSL or AT&T High Speed Internet Business Edition customer, you are also subject to the terms in the service guides for those services, which are incorporated by reference and found at two linked addresses.

Supporting quotations

If you are an AT&T FastAccess Business DSL or an AT&T High Speed Internet Business Edition customer, you are also subject to the terms set forth in the service guides for these services, which are incorporated herein by reference

(Fast Access® Business DSL)

(AT&T High Speed Internet Business Edition)

Qualifications & exceptions

• Applies to FastAccess Business DSL and High Speed Internet Business Edition customers.

Not stated here

• The service guides are linked, not supplied in this text, so this card cannot say what they contain.

Charges & Financial Obligations · Restriction or exception

Business Internet: reimbursement for time, materials and expenses if an order is cancelled before service starts

If, before the service commencement date, you cancel an order for or terminate any Business Internet Service or component (other than as permitted for default by AT&T), or AT&T cancels or terminates it for cause, you reimburse AT&T for time, materials and expenses incurred before the effective date of the cancellation or termination, plus any third-party charges resulting from it.

Supporting quotations

If, before the service commencement date, either you cancel an order for or terminate any Business Internet Service or service component (other than as permitted for default by AT&T) or AT&T cancels an order for or terminates any such Service or service component for cause

you will reimburse AT&T for time, materials, and expenses incurred before the effective date of such cancellation or termination, plus any third-party charges resulting from the cancellation or termination.

Qualifications & exceptions

• Applies before the service commencement date.
• Does not apply where cancellation is as permitted for default by AT&T.

Legal Rights & Agreement Rules · Restriction or exception

Business Internet: Section 1.3 arbitration with changed JAMS rules, fee and payment thresholds

If you are a Business Internet Service customer, all disputes between you and AT&T are resolved through binding arbitration as prescribed by Section 1.3, except that JAMS applies its Comprehensive Arbitration Rules & Procedures (as modified) unless the claims are valued at $25,000 or less; AT&T pays the JAMS fees listed in subsection 1.3.2.4 for arbitrations you start after fully complying with subsection 1.3.2.2 only if your claims are valued at $25,000 or less; you are eligible for the Alternative Payment and Attorney Premium in such arbitrations only if your claims are valued at $25,000 or less; and the arbitrator issues a reasoned decision only if you or AT&T requests it.

Supporting quotations

If you are a Business Internet Service customer, all disputes between us will be resolved through binding arbitration as prescribed by Section 1.3

AT&T will pay all JAMS fees listed in subsection 1.3.2.4 for arbitrations you initiate after fully complying with subsection 1.3.2.2 only if your claims are valued at $25,000 or less

you are eligible for the Alternative Payment and Attorney Premium in arbitrations you initiate after fully complying with subsection 1.3.2.2 only if your claims are valued at $25,000 or less

the arbitrator will issue a reasoned decision only if you or AT&T requests it.

Qualifications & exceptions

• Applies to Business Internet Service customers.
• Fee-payment and Alternative Payment and Attorney Premium eligibility apply only to claims valued at $25,000 or less.
• A reasoned decision is issued only on request.

Cross-references

• qualifies (model-proposed): AT&T pays JAMS fees in many arbitrations — For Business Internet Service customers, AT&T pays the JAMS fees for arbitrations the customer starts only if the claims are valued at $25,000 or less, instead of the $75,000 threshold in the general fee card.

Legal Rights & Agreement Rules · Context

Section 8 applies only to AT&T OneConnect; it controls over conflicting terms

Section 8 applies only to customers of the AT&T OneConnect service, which combines wireless service and fiber-based home internet service billed as a single subscription. Wireless Service is provided by AT&T Mobility LLC and OneConnect Home Internet Service by the entities in Section 6. Sections 2 and 6 also govern your use, except that sections 6.4 and 6.6 do not apply to OneConnect Home Internet Service and section 6.3 applies to its home internet portion only. In a conflict between Section 8 and other Service Terms, Section 8 controls and all other non-conflicting terms continue to apply. For OneConnect customers "AT&T" and "we" mean the AT&T affiliated companies and their successors and assigns and "you" means the user of the service, and "rate plan" in Section 2 refers to your selected OneConnect plan.

Supporting quotations

Terms that Apply Only to AT&T OneConnect Customers

The AT&T OneConnect Service is comprised of both wireless service and fiber-based home internet service, billed as a single subscription offering.

provided that sections 6.4 and 6.6 do not apply to the AT&T OneConnect Home Internet Service and Section 6.3 applies to the AT&T Home Internet Service portion of your AT&T OneConnect Service only.

In the event of a conflict between the terms in this Section 8 and other Service Terms in this Consumer Service Agreement, the terms in this Section 8 will control.

“You” means the user of the AT&T OneConnect Service.

the phrase “rate plan” in Section 2 refers to your selected AT&T OneConnect plan

Qualifications & exceptions

• Sections 6.4 and 6.6 do not apply to OneConnect Home Internet Service; section 6.3 applies to its home internet portion only.
• Section 8 controls where it conflicts with other Service Terms.

Not stated here

• The OneConnect plan page is linked and not supplied in this text, so this card cannot describe plan details.

Legal Rights & Agreement Rules · Context

Your OneConnect Service Agreement includes plan terms online at purchase and app terms

Your AT&T OneConnect Service Agreement includes the OneConnect Service terms and conditions found online at the time of your purchase, and additional terms and conditions for your use of AT&T apps, features and services, available in the app, on your Device and online.

Supporting quotations

Your AT&T OneConnect Service Agreement includes the following:

Your AT&T OneConnect Service terms and conditions found online at

Additional terms and conditions that apply to your use of AT&T apps, features and services, which are available in the app, on your Device and online at

Qualifications & exceptions

• Plan terms are those found online at the time of your purchase.

Not stated here

• The OneConnect plan terms and app terms are linked documents not supplied in this text.

Charges & Financial Obligations · Company practice

OneConnect is a recurring 30-day subscription with AutoPay; the first term may be shorter

AT&T OneConnect Service and selected add-on services are offered on a recurring 30-day subscription basis (Subscription Term) and require enrollment in AutoPay; add-ons may have additional or different terms. Each plan stays valid for thirty days at the applicable rate. The day the first payment is charged counts as the first full day of the Subscription Term regardless of when you activate additional wireless lines or complete internet installation, so the initial Subscription Term may be fewer than thirty days.

Supporting quotations

AT&T OneConnect Service and any selected add-on services are offered on a recurring 30-day subscription basis (“Subscription Term”) and requires enrollment in AutoPay.

The day on which the first payment is charged for your AT&T OneConnect plan counts as the first full day of the 30-day Subscription Term, regardless of the date on which you activate any additional wireless lines or complete internet installation.

the initial Subscription Term may be fewer than thirty (30) days during your first month of service.

Qualifications & exceptions

• The first Subscription Term may be shorter than thirty days.
• Add-on services may have different terms.

Charges & Financial Obligations · Restriction or exception

OneConnect first payment follows line activation and install steps; order cancels after seven days

AT&T will not provide monthly bills. If your address is eligible for customer self-installation, your first payment is charged after you activate at least one wireless voice line and request your home internet self-installation kit. If it is not eligible, the first payment is charged after you activate at least one wireless voice line and schedule installation. Either way, if both events have not occurred within seven days after you sign up, your order is cancelled and Wireless Service activated on any Devices is deactivated.

Supporting quotations

AT&T will not provide you with monthly bills.

You activate at least one wireless voice line; and

You request your AT&T Home Internet Service self-installation kit.

You activate at least one wireless voice line; and

You schedule the installation of your AT&T OneConnect Home Internet Service.

if both of these events have not occurred within seven (7) days after you sign up for AT&T OneConnect Services, then your order for AT&T OneConnect Services will be cancelled and Wireless Service activated on any Devices will be deactivated.

If your address is not eligible for customer self-installation, your first payment will be charged to your payment method after both of the following occur:

Qualifications & exceptions

• Two events must both occur within seven days of signing up, or the order is cancelled and wireless service deactivated.

Account & Service Control · Company practice

OneConnect plan price includes taxes and fees; notices are through your Account

The amount listed in your OneConnect plan includes associated taxes and fees, and the plan or the AT&T Legal Policy Center lists any additional fees that may apply. You can access your Account on AT&T's website, via the app or by calling customer service, and OneConnect customers are considered to have received notices provided through your Account. Certain optional charges, such as Third-Party Charges, or features that require additional charges may not be available to OneConnect customers.

Supporting quotations

The amount listed in your AT&T OneConnect plan includes associated taxes and fees.

AT&T OneConnect Service customers are considered to have received notices provided through your Account.

Certain optional charges (such as Third-Party Charges) or features that require additional charges may not be available to AT&T OneConnect customers.

Qualifications & exceptions

• Notices through your Account are treated as received.

Not stated here

• The OneConnect plan and AT&T Legal Policy Center fee information are not supplied in this text.

Charges & Financial Obligations · Restriction or exception

OneConnect: pay in advance, seven-day grace period, no refunds, and remedies apply to the whole account

You must pay the full subscription charge for your OneConnect plan in advance of each Subscription Term, and by paying you may access the Services for that term. If your automatic payment method fails, service may continue for up to seven calendar days from the start of the term (a Grace Period) while the failure is addressed; if charges cannot be processed or a bank draft or transfer is returned for insufficient funds after the Grace Period, AT&T cancels your Service. Except as expressly stated, amounts paid are not transferable, refundable or redeemable for cash. When your Account is cancelled AT&T re-assigns the associated phone number, which may no longer be available to you. Where AT&T has a remedy such as termination or suspension under a part of the Agreement specific to Wireless or Internet Services, it may exercise that remedy against all OneConnect Services connected with your Account.

Supporting quotations

You must pay the full subscription charge for your AT&T OneConnect plan in advance of each Subscription Term.

If your automatic payment method fails for your Subscription Term, your AT&T OneConnect Service may continue for up to seven calendar days from the start of the Subscription Term while the failure is addressed (a “Grace Period”).

after the Grace Period, we will cancel your Service.

Except as expressly stated in this Agreement, amounts paid for Service charges are not transferable, refundable, or redeemable for cash.

When your Account is cancelled, we will re-assign the phone number associated with your Account, and that phone number and/or identification number associated with your Account may no longer be available to you.

AT&T may exercise that remedy with respect to all AT&T OneConnect Services connected with your Account.

Qualifications & exceptions

• Grace Period is up to seven calendar days from the start of the Subscription Term.
• Amounts paid are not refundable except as expressly stated.
• A remedy under a Wireless or Internet part can be applied to all OneConnect Services on the Account.

Charges & Financial Obligations · Permission or license

OneConnect requires autopay; cancelling it cancels service at the end of the term

OneConnect requires enrollment in automatic credit-card billing, automatic payment or electronic funds transfer, described further in Section 1.9.5. You certify you own the payment method, authorize AT&T to store the information, and authorize it to automatically charge the monthly Service amount each month on the date shown in your online account. You can cancel the authorization online, but if you do your OneConnect Service is cancelled at the end of your current Subscription Term.

Supporting quotations

AT&T OneConnect requires enrollment in automatic credit-card billing, automatic payment, or electronic funds transfer

authorize us to automatically charge the amount of your monthly Service each month on the date indicated in your online account.

If you do so, your AT&T OneConnect Service will be cancelled at the end of your current Subscription Term.

Qualifications & exceptions

• Cancelling the autopay authorization cancels the Service at the end of the current Subscription Term.

Account & Service Control · Company commitment

OneConnect wireless: unlimited voice, messaging and data in the domestic coverage area, subject to plan details

The Wireless Service portion includes unlimited voice, messaging and data, subject to your plan details and the Agreement. Wireless voice lines can make and receive calls and send and receive Messages within the plan's domestic coverage area, and include unlimited domestic wireless data subject to the plan. Wi-Fi Calling requires a capable smartphone, a OneConnect account provisioned with HD Voice, a Wi-Fi network and an eligible rate plan. 5G requires a compatible 5G device and is not available everywhere, and actual speeds vary by Device and location.

Supporting quotations

The Wireless Service portion of your AT&T OneConnect Service includes unlimited voice, messaging, and data service, subject to your plan details and the terms of this Agreement.

Wi-Fi Calling requires Wi-Fi Calling-capable smartphone, AT&T OneConnect Services Account provisioned with HD Voice, Wi-Fi network, and eligible rate plan.

wireless voice lines can send and receive unlimited Messages within your AT&T OneConnect plan’s domestic coverage area.

wireless lines include access to unlimited domestic wireless data, subject to your AT&T OneConnect plan details.

5G service requires a compatible 5G device and is not available everywhere.

Qualifications & exceptions

• Subject to plan details and the terms of the Agreement.
• Voice and messaging are described for the plan's domestic coverage area.

Not stated here

• The OneConnect plan page and broadband information page are linked and not supplied in this text, so data allowances and speeds are not stated here.

Charges & Financial Obligations · Company practice

OneConnect hotspot data add-on: monthly renewal, 128 Kbps after allowance, U.S. only

A hotspot data add-on can be added after initial setup to each eligible wireless line separately, and is available until the end of the Subscription Term in which it is added. It renews monthly and is charged with the monthly plan charge unless you cancel. After the high-speed hotspot allowance is used, hotspot speeds are reduced to a maximum of 128 Kbps for the rest of the 30-day plan period, at which speed hotspot use is impacted and not fully functional. Unused high-speed data does not carry over. Limits: coverage in the U.S. only; compatible devices are smartphones and tablets only, and wearables are not eligible.

Supporting quotations

Add-on renews monthly thereafter and will be charged together with the applicable OneConnect monthly plan charge unless you cancel.

After the high-speed data allowance on hotspot is used, hotspot data speeds are reduced to a max of 128 Kbps for rest of 30-day plan period.

Limits: Coverage in U.S. only. Compatible devices: Smartphones and tablets only. Wearables are not eligible.

Qualifications & exceptions

• Renews monthly unless you cancel.
• U.S. coverage only; smartphones and tablets only.

Account & Service Control · Restriction or exception

OneConnect wireless is bring-your-own-device with eSIM; at least one voice line is required

Wireless Services in OneConnect are available only on a Bring Your Own Device basis and require a Device compatible with an embedded SIM (eSIM). You are responsible for ensuring your Device is unlocked and compatible with the AT&T network. You must activate at least one wireless voice line to maintain OneConnect Service, and if wireless service is not established and maintained the OneConnect Service will be cancelled. Depending on your plan you may be permitted to activate data-only lines for eligible connected devices, which include data service only and no voice or messaging.

Supporting quotations

Wireless Services provided as part of the AT&T OneConnect Service are available only on a Bring Your Own Device (“BYOD”) basis and require a Device compatible with an embedded SIM (eSIM).

You must activate at least one wireless voice line to maintain your AT&T OneConnect Service. If wireless service is not established and maintained, your AT&T OneConnect Service will be cancelled.

Such lines are for data service only and do not include voice or messaging service.

Qualifications & exceptions

• Requires an eSIM-compatible, unlocked Device you provide.
• If wireless service is not established and maintained, the whole OneConnect Service will be cancelled.

Account & Service Control · Restriction or exception

OneConnect international: no roaming or long distance except Mexico and Canada; other use risks suspension

Unless otherwise specified, international roaming and international long distance are not included and pay per use is not available for OneConnect. A separate OneConnect International Day Pass is available as an add-on, and Section 2.8.2 does not apply to it unless Section 8 says otherwise. Unlimited wireless data is included for use in the United States, Mexico and Canada only, with possible 2G off-net roaming data speeds and no mobile hotspot use included. Unlimited talk is for phones only, within and between the United States, Mexico and Canada. Unlimited text needs a compatible phone and covers messages up to 1MB within and between those countries, and messages sent through applications are subject to the data restrictions. Any international voice, text or data not included in the service or a separate add-on or day pass, for example outside Mexico and Canada, may subject your line or account to restrictions including suspension, cancellation or termination, and cancellation of a line may mean losing access to its telephone number.

Supporting quotations

Unless otherwise specified below, international roaming and international long distance are not included with and pay per use is not available for AT&T OneConnect Service.

UNLIMITED WIRELESS DATA: included for use in the United States, Mexico and Canada only. 2G off-net roaming data speeds may apply. Mobile hotspot use is not included.

UNLIMITED TEXT: Compatible phone required. Includes unlimited messages up to 1MB in size within and between the United States, Mexico and Canada.

will subject your line or your account to possible service restrictions including but not limited to service suspension, cancellation or termination.

cancellation or termination of a line may result in loss of access to the telephone number associated with that line.

Qualifications & exceptions

• Included use covers the United States, Mexico and Canada only.
• Mobile hotspot use is not included with the unlimited data.
• Unlimited text covers messages up to 1MB.

Not stated here

• The International Day Pass terms are in separate plan terms not supplied in this text.

Account & Service Control · Company commitment

OneConnect Home Internet: one eligible address, Wired Internet up to 1 Gbps, speeds not guaranteed

OneConnect plans include the ability to receive home internet service for one eligible address where applicable hardware has been installed. The home internet portion is an AT&T Wired Internet Service as described in subsection 6.13.1, providing up to 1 Gbps speed for a single, fixed residential address. Actual speeds vary and are not guaranteed.

Supporting quotations

AT&T OneConnect plans include the ability to receive home internet service for one eligible address where applicable hardware has been installed.

providing up to 1 Gbps speed for a single, fixed residential address

Actual speeds vary and are not guaranteed.

Qualifications & exceptions

• For one eligible address where applicable hardware has been installed.
• Up to 1 Gbps; actual speeds vary and are not guaranteed.

Charges & Financial Obligations · Restriction or exception

OneConnect Internet Equipment stays AT&T's, may not be moved, and must be returned within 21 days

AT&T provides a Wi-Fi Gateway and may provide additional equipment such as Wi-Fi Extenders (Internet Equipment), which is and remains AT&T's property. You may not move it to another address without notifying AT&T and confirming service availability. On termination or cancellation of OneConnect Service for any reason you must return all Internet Equipment, undamaged, to AT&T within twenty-one calendar days.

Supporting quotations

This Internet Equipment is and will remain the property of AT&T.

You may not move the Internet Equipment to another address without notifying AT&T and confirming service availability.

you must return all Internet Equipment, undamaged, to AT&T within twenty-one (21) calendar days.

Qualifications & exceptions

• Moving the Internet Equipment requires notifying AT&T and confirming service availability.
• Return is due within twenty-one calendar days of termination or cancellation.

Not stated here

• The text does not state a fee for failing to return the equipment in this section.

Legal Rights & Agreement Rules · Restriction or exception

OneConnect: no outage credits and no liability for Service failures beyond the rate plan

Unless otherwise stated in your OneConnect plan, OneConnect subscribers are not eligible for credits for Wireless Service or Internet Service outages, including credits under Section 2.17.2. AT&T has no liability to you for Service failures except as provided in your rate plan.

Supporting quotations

Unless otherwise stated in your AT&T OneConnect plan, AT&T OneConnect Service subscribers are not eligible to receive credits for Wireless Service or Internet Service outages (including credits pursuant to Section 2.17.2).

AT&T has no liability to you for Service failures except as provided in your rate plan.

Qualifications & exceptions

• Applies unless otherwise stated in your OneConnect plan.
• Liability for Service failures is limited to what your rate plan provides.

Not stated here

• The OneConnect plan is a linked document not supplied in this text, so this card cannot say what it provides.

Cross-references

• exception to (model-proposed): Credit for 24+ hour outages is the sole remedy for Service failures — OneConnect subscribers are not eligible for the 24-hour outage credit described in Section 2.17.2 unless their OneConnect plan says otherwise.

Legal Rights & Agreement Rules · Context

Section 9 applies only to Build-a-Plan wireless; it controls over conflicting Service Terms

Section 9 applies only to customers of the AT&T Build-a-Plan service, a wireless service charged as a subscription offering and provided by AT&T Mobility LLC. Section 2 also governs your use, and in a conflict between Section 9 and other Service Terms, Section 9 controls while all other non-conflicting terms continue to apply. For Build-a-Plan customers "AT&T" and "we" mean the AT&T affiliated companies and their successors and assigns, "you" means the user of the service, and "rate plan" in Section 2 refers to your selected Build-a-Plan plan and features. Your Service Agreement includes the Build-a-Plan terms found online at the time of purchase and additional terms for use of AT&T apps, features and services.

Supporting quotations

Terms that Apply Only to AT&T Build-a-Plan Customers

The AT&T Build-a-Plan Service is comprised of wireless service, charged as a subscription offering. AT&T Build-a-Plan Service is provided by AT&T Mobility LLC.

In the event of a conflict between the terms in this Section 9 and other Service Terms in this Consumer Service Agreement, the terms in this Section 9 will control.

“You” means the user of the AT&T Build-a-Plan Service.

the phrase “rate plan” in Section 2 refers to your selected AT&T Build-a-Plan plan and features

Your AT&T Build-a-Plan Service Agreement includes the following:

Your AT&T Build-a-Plan Service terms and conditions found online at

Additional terms and conditions that apply to your use of AT&T apps, features and services, which are available in the app, on your Device and online at

Qualifications & exceptions

• Section 9 controls where it conflicts with other Service Terms.
• Plan terms are those found online at the time of your purchase.

Not stated here

• The Build-a-Plan plan terms and app terms are linked documents not supplied in this text.

Charges & Financial Obligations · Company practice

Build-a-Plan is a monthly subscription with AutoPay and no monthly bills

Build-a-Plan Service is offered on a recurring monthly subscription basis (Subscription Term) and requires AutoPay enrollment. Your plan remains valid for one month at the applicable rate plus taxes and fees and expires at 11:59 p.m. Central on the last day of the term, and the day the first payment is charged counts as the first full day. AT&T will not provide monthly bills; you access your Account on its website or app and are considered to have received notices provided through your Account. Your first payment is charged on activation of your plan. Charges may include access, usage, feature and add-on charges, government taxes and fees AT&T must collect and remit, other fees listed online, and surcharges AT&T collects and retains such as Federal or State Universal Service fees, regulatory charges and taxes or fees on gross receipts, sales or property. Certain optional charges, such as Third-Party Charges, or features that need additional charges may not be available to Build-a-Plan customers.

Supporting quotations

AT&T Build-a-Plan Service is offered on a recurring monthly subscription basis (“Subscription Term”) and requires enrollment in AutoPay.

The day on which the first payment is charged for your AT&T Build-a-Plan plan counts as the first full day of the monthly Subscription Term.

AT&T will not provide you with monthly bills.

AT&T Build-a-Plan Service customers are considered to have received notices provided through your Account.

Your first payment will be charged to your payment method upon activation of your AT&T Build-a-Plan plan.

surcharges that we collect and retain from our customers that include, but are not limited to, Federal or State Universal Service fees, regulatory charges, and government taxes or fees imposed on gross receipts, sales and/or property that we incur in providing services to our customers.

Certain optional charges (such as Third--Party Charges) or features that require additional charges may not be available to AT&T Build-a-Plan customers.

Qualifications & exceptions

• Notices provided through your Account are treated as received.
• Charges listed are examples ("may include but are not limited to").

Not stated here

• The online fee schedule is not supplied in this text.

Charges & Financial Obligations · Restriction or exception

Build-a-Plan: pay in advance, service cancels if autopay fails, no refunds

You must pay the full subscription charge in advance of each Subscription Term, and by paying you may access the Services for that term. If your automatic payment method fails for a term, AT&T cancels your Service; unlike OneConnect, no grace period is stated. Except as expressly stated, amounts paid are not transferable, refundable or redeemable for cash. When your Account is cancelled AT&T re-assigns the associated phone number, which may no longer be available to you. Where AT&T has a remedy such as termination or suspension under a part of the Agreement specific to Wireless Services, it may apply that remedy to all Build-a-Plan Services connected with your Account.

Supporting quotations

You must pay the full subscription charge in advance of each Subscription Term. If your automatic payment method fails for your Subscription Term, we will cancel your Service.

Except as expressly stated in this Agreement, amounts paid for Service charges are not transferable, refundable, or redeemable for cash.

When your Account is cancelled, we will re-assign the phone number associated with your Account, and that phone number and/or identification number associated with your Account may no longer be available to you.

AT&T may exercise that remedy with respect to all AT&T Build-a-Plan Services connected with your Account.

Qualifications & exceptions

• No grace period is stated for a failed automatic payment in this section.
• Amounts paid are not refundable except as expressly stated.

Charges & Financial Obligations · Permission or license

Build-a-Plan requires autopay; cancelling it cancels service at the end of the term

Build-a-Plan requires enrollment in automatic credit-card billing, automatic payment or electronic funds transfer, described further in Section 1.9.5. You certify you own the payment method, authorize AT&T to store it, and authorize it to automatically charge the monthly Service amount each month on the date shown in your online account. You can cancel the authorization online, but if you do your Build-a-Plan Service is cancelled at the end of your current Subscription Term.

Supporting quotations

AT&T Build-a-Plan requires enrollment in automatic credit-card billing, automatic payment, or electronic funds transfer

authorize us to automatically charge the amount of your monthly Service each month on the date indicated in your online account.

If you do so, your AT&T Build-a-Plan Service will be cancelled at the end of your current Subscription Term.

Qualifications & exceptions

• Cancelling the autopay authorization cancels the Service at the end of the current Subscription Term.

Account & Service Control · Company commitment

Build-a-Plan wireless: unlimited voice and messaging plus an allotment or unlimited data

Build-a-Plan includes unlimited voice and messaging, plus either an allotment of or unlimited data service, subject to your plan details and the Agreement. Wireless voice lines can make and receive calls within the rate plan's domestic coverage area, and Wi-Fi Calling requires a capable smartphone, a Build-a-Plan account provisioned with HD Voice, a Wi-Fi network and an eligible rate plan.

Supporting quotations

Your AT&T Build-a-Plan Service includes unlimited voice and messaging, plus either an allotment of or unlimited data service, subject to your plan details and the terms of this Agreement.

wireless voice lines can make and receive calls within your rate plan’s domestic coverage area.

Wi-Fi Calling requires Wi-Fi Calling-capable smartphone, AT&T Build-a-Plan Account provisioned with HD Voice, Wi-Fi network, and eligible rate plan.

Qualifications & exceptions

• Subject to your plan details and the terms of the Agreement.
• Data is either an allotment or unlimited depending on the plan.

Account & Service Control · Restriction or exception

Build-a-Plan messaging and data: domestic coverage, hotspot extra, speed reductions, no international data roaming

Build-a-Plan wireless voice lines can send and receive unlimited Messages within the plan's domestic coverage area. Wireless lines include either an allotment of or unlimited domestic wireless data, subject to plan details; hotspot data is not included but can be added at additional cost. AT&T may reduce your data throughput speeds at any time based on the terms of your data plan and/or during times of network congestion. 5G requires a compatible 5G device and is not available everywhere, and actual speeds vary by Device and location. International data roaming is not available on Build-a-Plan plans.

Supporting quotations

wireless voice lines can send and receive unlimited Messages within your AT&T Build-a-Plan plan’s domestic coverage area.

wireless lines include access to either an allotment of or unlimited domestic wireless data, subject to your AT&T Build-a-Plan plan details. Hotspot data is not included but can be added at an additional cost.

AT&T may reduce your data throughput speeds at any time based on the terms of your data plan and/or during times of network congestion.

International data roaming is not available on AT&T Build-a-Plan plans.

Qualifications & exceptions

• Messaging and data are described for the plan's domestic coverage area.
• Hotspot data is not included but can be added at an additional cost.
• Speed reductions may occur at any time based on data plan terms and/or during network congestion.

Not stated here

• The plan page and broadband information page are linked and not supplied in this text, so data allotments and speeds are not stated here.

Account & Service Control · Restriction or exception

Build-a-Plan is bring-your-own-device with eSIM; international roaming and long distance are not included

Wireless Services in Build-a-Plan are available only on a Bring Your Own Device basis and require a Device compatible with an embedded SIM (eSIM), and you are responsible for ensuring your Device is unlocked and compatible with the AT&T network. Unless otherwise specified in your plan, international roaming and international long distance are not included with the service.

Supporting quotations

are available only on a Bring Your Own Device (“BYOD”) basis and require a Device compatible with an embedded SIM (eSIM).

You are responsible for ensuring your Device is unlocked and compatible with the AT&T network.

Unless otherwise specified in your plan, international roaming and international long distance are not included with the AT&T Build-a-Plan Service.

Qualifications & exceptions

• Requires an eSIM-compatible, unlocked Device you provide.
• International roaming and long distance are excluded unless otherwise specified in your plan.

Charges & Financial Obligations · Restriction or exception

Build-a-Plan Add-Ons: set terms, active term required, forfeited on cancellation, data used first

Add-Ons are good for the length of time specified at purchase and expire at 11:59 p.m. Central on the last day of the term; the activation day counts as the first full day. You need an active Subscription Term to purchase, use or renew an Add-On, and if the Account is cancelled before the last day the remaining Add-On Services are forfeited. When you add a data Add-On to a plan with a data allotment, usage first applies to the Add-On and then to the base plan, and remaining Add-On data continues until used or expired.

Supporting quotations

Add-Ons are good for the length of time specified at purchase. Add-Ons expire at 11:59 p.m. C.S.T. on the last day of the Add-On term.

You must have an active Subscription Term to purchase, use, or renew an Add-On. If the Account is cancelled before the last day, the remaining Add-On Services will be forfeited.

usage will first apply to the Add-On, then to your base plan. Remaining Add-On data continues until it is used or expires.

Qualifications & exceptions

• An active Subscription Term is required to purchase, use or renew an Add-On.
• Remaining Add-On Services are forfeited if the Account is cancelled before the last day.

Legal Rights & Agreement Rules · Restriction or exception

Build-a-Plan: no outage credits and no liability for Service failures beyond the rate plan

Unless otherwise stated in your Build-a-Plan plan, customers are not eligible for credits for Wireless Service outages, including credits under Section 2.17.2, and AT&T has no liability for Service failures except as provided in your rate plan.

Supporting quotations

Unless otherwise stated in your AT&T Build-a-Plan plan, customers are not eligible to receive credits for Wireless Service outages (including credits pursuant to Section 2.17.2).

AT&T has no liability for Service failures except as provided in your rate plan.

Qualifications & exceptions

• Applies unless otherwise stated in your Build-a-Plan plan.
• Liability for Service failures is limited to what your rate plan provides.

Not stated here

• The Build-a-Plan plan is a linked document not supplied in this text.

Cross-references

• exception to (model-proposed): Credit for 24+ hour outages is the sole remedy for Service failures — Build-a-Plan customers are not eligible for the 24-hour outage credit described in Section 2.17.2 unless their Build-a-Plan plan says otherwise.

Legal Rights & Agreement Rules · Context

Using or paying for any AT&T Service means you accept this Agreement, including arbitration

By activating, using or paying for any AT&T products or services, you agree to be bound by this Consumer Service Agreement. If you do not agree, you should contact AT&T immediately to cancel your order and/or service and return any products. The Agreement requires you and AT&T to resolve most disputes through an informal process, in small claims court, or through arbitration on an individual basis rather than jury trials or class actions, and it also governs how AT&T handles your information, including information related to your AT&T Account and your location.

Supporting quotations

By activating, using, or paying for any AT&T products or services (“AT&T Service(s)” or “Service(s)”), you agree to be bound by this Consumer Service Agreement (“Agreement”).

If you don’t agree, please contact us immediately to cancel your order and/or service and return any products.

It requires you and AT&T to resolve most disputes through an informal process, in small claims court, or through arbitration on an individual basis rather than jury trials or class actions.

This Agreement also governs how we handle your information, including information related to your AT&T Account and your location.

Welcome to AT&T!

Qualifications & exceptions

• Acceptance happens by activating, using or paying for any AT&T product or service.
• The dispute process statement applies to most disputes, not all.

Not stated here

• The cancellation and contact pages are linked and not supplied in this text.

Legal Rights & Agreement Rules · Context

General Terms plus Service Terms; Privacy Notice, Acceptable Use Policy and other documents are incorporated

In the Agreement, unless otherwise specified, "AT&T" and "we" mean the AT&T affiliated companies and their successors and assigns. The Agreement has universal General Terms and specific Service Terms, and you are bound by the General Terms and the Service Terms for each AT&T Service you buy or use. It also incorporates AT&T's Privacy Notice, Acceptable Use Policy, any Customer Service Summary provided to you, and any other documents or terms specifically referenced in the applicable General Terms and Service Terms. If the General Terms and the applicable Service Terms conflict, the Service Terms govern.

Supporting quotations

In this Agreement, unless otherwise specified, “AT&T” and “we” mean the AT&T affiliated companies and their successors and assigns.

You’re bound by the General Terms and the Service Terms for each AT&T Service you purchase or use.

your Agreement incorporates AT&T’s Privacy Notice

any Customer Service Summary provided to you, and any other documents or terms specifically referenced in the applicable General Terms and Service Terms.

In the event of a conflict between the General Terms and the applicable Service Terms, the Service Terms will govern our relationship with you.

General Terms

Qualifications & exceptions

• Applies to each AT&T Service you purchase or use.
• Service Terms govern if they conflict with General Terms.

Not stated here

• The Privacy Notice, Acceptable Use Policy and Customer Service Summary are separate documents not supplied in this text, so this card cannot say what they provide.

Legal Rights & Agreement Rules · Context

Which Service Terms apply to your service

Postpaid AT&T Wireless service, including FirstNet Subscriber Paid User service, is covered by the Wireless Service Terms in Section 2. AT&T Prepaid is covered by the Prepaid Service Terms in Section 3 and the Wireless Service Terms. OneConnect is covered by Section 8 plus the Wireless Service Terms in Section 2 and Internet Service Terms in Section 6. Build-a-Plan is covered by Section 9 plus Section 2. DataConnect/Session-based Wireless plans are covered by Section 4 plus Section 2 and, if the data plan is prepaid, Section 3. AT&T Phone and AT&T Phone - Advanced customers are covered by Section 5. Home internet from AT&T, including Fiber, Internet, Internet Air, Fixed Wireless or DSL, is covered by Section 6, and if provided via the AT&T Wireless Network also the applicable sections of Section 2. Business Internet (small business) is covered by Section 7 plus Section 6.

Supporting quotations

Please use these links to view the Service Terms for each specific Service:

If you have postpaid AT&T Wireless service (including FirstNet Subscriber Paid User service), your Wireless Service Terms are in

If you have AT&T Prepaid service, you’re subject to the AT&T Prepaid Service Terms in

If you have AT&T OneConnect service, you’re subject to the AT&T OneConnect Service Terms in

If you have AT&T Build-a-Plan service, you’re subject to the AT&T Build-a-Plan Service Terms in

If you have a DataConnect/Session-based Wireless plan, you’re subject to the Service Terms in

If you’re an AT&T Phone or AT&T Phone – Advanced customer, your Service Terms are in

If you have home internet from AT&T, including AT&T Fiber, AT&T Internet, AT&T Internet Air, AT&T Fixed Wireless, or AT&T DSL service, your Service Terms are in

If you have Business Internet service (for small business), you’re subject to the Business Internet Service Terms in

Qualifications & exceptions

• Which sections apply depends on the service you have; several services are covered by more than one section.

Account & Service Control · Restriction or exception

Keep Account information accurate; you are responsible for all activity and Account security

You may need to set up one or more AT&T Accounts to buy or use Services, and you must ensure information you provide, including contact and billing information, is accurate and current. You are responsible for any activity on or through your AT&T Accounts, AT&T does not guarantee the security of your Accounts, and you must keep your Account information, passwords and personal information secure. If you learn of any unauthorized use of an Account you should contact AT&T immediately. You agree that all users of your Services, including minors, are subject to the Agreement's limitations and obligations, including its arbitration provision and Privacy Notice.

Supporting quotations

You must ensure that any information you provide us in connection with your AT&T Accounts and AT&T Services, including contact information and billing information, is accurate and current.

You’re responsible for any activity that occurs on or through your AT&T Accounts. We do not guarantee the security of your AT&T Accounts.

You must ensure that your Account information and password(s) for accessing your Accounts and personal information are secure.

If you learn of any unauthorized use of any AT&T Account, please contact us immediately.

You agree that all users of your AT&T Services (including minors), are subject to the limitations and obligations of this Agreement, including its arbitration provision and Privacy Notice.

Qualifications & exceptions

• Responsibility covers any activity on or through your Accounts.
• AT&T says it does not guarantee the security of your Accounts.

Legal Rights & Agreement Rules · Context

Internet Service Terms: what services they cover and which other documents govern

The Internet Service Terms govern Internet access services provisioned by AT&T, including IP-based services over copper, copper-fiber hybrid, fiber or wireless networks and legacy DSL, currently marketed as AT&T Internet, AT&T Fixed Wireless and AT&T DSL. Your use is governed by these terms along with your Customer Service Summary or Order Confirmation letter, AT&T's Access ID Terms and Conditions, the att.net Terms of Use, AT&T's copyright claims policies, the Internet Fee Schedule (separate consumer and business schedules), applicable policies and additional terms AT&T makes you aware of, and any posted temporary-service terms if you have been notified of temporary changes. If your Internet Service is delivered over part of the AT&T wireless network, the Wireless Service Terms in Section 2 also apply. In these terms "AT&T" or "we" is the AT&T affiliate for your service and location and "you" is the Account holder, Sub-Account holder and any Authorized Users.

Supporting quotations

These Internet Service Terms govern the Internet access services provisioned by AT&T described in Section 6.1 below

Your use of AT&T Internet Services is governed by these AT&T Internet Service Terms, as well as your Customer Service Summary or Order Confirmation letter

To the extent that your AT&T Internet Service is delivered over some portion of the AT&T wireless network, your service will also be subject the AT&T Wireless Service Terms in Section 2.

“AT&T” or “we” refers to the AT&T affiliate for your service and location identified in section 6.1 and “you” refers to the Account holder, Sub-Account holder, and any Authorized User(s)

AT&T Internet Service Terms

Qualifications & exceptions

• The Wireless Service Terms in Section 2 also apply if your Internet Service is delivered over some portion of the AT&T wireless network.
• "You" includes Sub-Account holders and Authorized Users as defined in Sections 6.3.1 and 6.3.2.

Not stated here

• The Access ID Terms, att.net Terms of Use, copyright policy, Internet Fee Schedule and temporary-service terms are linked documents not supplied in this text.

Legal Rights & Agreement Rules · Company commitment

Internet Service Terms rest on four general principles

The Internet Service Terms are based on four general principles: AT&T supports customers' right to free expression; it will give clear notice of any meaningful limitations on the Services; it will give clear information about the experience customers can expect; and it will provide consumer internet access service in discrete, non-overlapping speed tiers.

Supporting quotations

These AT&T Internet Service Terms are based on four general principles.

(1) We support our customers’ right to free expression.

(2) We will give our customers clear notice of any meaningful limitations on the Services.

(3) We will give our customers clear information about the experience they can expect when using the Services.

(4) We will provide consumer internet access service in discrete, non-overlapping speed tiers.

Qualifications & exceptions

• Stated as general principles on which the terms are based.

Legal Rights & Agreement Rules · Context

Network practices are described on a linked page; apartment owners may impose other terms

For information on how AT&T transmits your information, manages the network, service capability and expected and actual speed ranges, device attachment rules, activities that may impair your experience and monthly data usage allowance practices, the text points to AT&T's Broadband Information page. If your location is in a multi-tenant environment such as an apartment building or condominium, provision of your Internet Service may be subject to other terms imposed by the owner or manager, and you need to ask that owner or manager about any such terms.

Supporting quotations

For more information about how AT&T helps transmit your information to points on the Internet, how AT&T manages the network

provision of your Internet Service may be subject to other terms and conditions imposed by the owner and/or manager of the MTU (e.g., a landlord or home owners’ association).

Qualifications & exceptions

• Additional terms may apply if your location is in a multi-tenant environment.

Not stated here

• The Broadband Information page is linked and not supplied in this text, so this card cannot describe network management practices or data allowance practices.

Legal Rights & Agreement Rules · Context

Internet Services are sold under many names: Wired, DSL, Wireless Home and Business

AT&T Internet Service is marketed under various trade names. AT&T Wired Internet Services (Section 6.15) include those marketed as AT&T Fiber, AT&T Internet, AT&T Internet Basic, AT&T High Speed Internet (including Max and Max Plus) and U-verse Internet. DSL Internet Services (Section 6.17) include AT&T High Speed Internet tiers, High Speed Internet Direct, DSL Direct and FastAccess DSL names. Wireless Home Internet (Section 6.14.2) includes services marketed as AT&T Fixed Wireless Internet and AT&T Wireless Home Internet. Business Internet Services (Section 7) include AT&T Business Fiber, AT&T Internet for Business and related names. The section numbers it cites for Wired Internet (6.15) and DSL (6.17) do not match the headings with those numbers in the supplied text.

Supporting quotations

AT&T Internet Service is marketed under various trade names.

AT&T Wired Internet Services, which are discussed below in Section 6.15, include those services which have been marketed as AT&T Fiber, AT&T Internet, AT&T Internet Basic, AT&T High Speed Internet (including Max and Max Plus), and U-verse Internet.

Business Internet Services, which are discussed below in Section 7, include AT&T Business Fiber, AT&T Internet for Business

Qualifications & exceptions

• Names listed are those the text says services have been marketed under.

Not stated here

• The paragraph cites Section 6.15 for AT&T Wired Internet Services and Section 6.17 for DSL Internet Services, but in the supplied text the Wired Internet Service terms are headed 6.13, 6.15 is headed DSL Internet Service and 6.17 is headed Access from AT&T; this card repeats the citations as written and does not decide which sections are meant.

Legal Rights & Agreement Rules · Context

Your Wired Internet is provided by the local AT&T telephone company for your state

Except as specified otherwise in writing, AT&T Wired Internet Services are provided by your local AT&T telephone company: BellSouth Telecommunications in AL, GA, FL, KY, LA, MS, NC, SC and TN; Southwestern Bell Telephone Company in AR, KS, MO, OK and TX; Pacific Bell in CA; Illinois Bell in IL; Indiana Bell in IN; Michigan Bell in MI; Nevada Bell in NV; Ohio Bell in OH; and Wisconsin Bell in WI.

Supporting quotations

Except as specified otherwise in writing, your AT&T Wired Internet Services are provided by your local AT&T telephone company as set forth below:

BellSouth Telecommunications, LLC in AL, GA, FL, KY, LA, MS, NC, SC, and TN;

Southwestern Bell Telephone Company, LLC in AR, KS, MO, OK, and TX;

Pacific Bell Telephone Company in CA;

Illinois Bell Telephone Company, LLC in IL;

Indiana Bell Telephone Company, LLC in IN;

Michigan Bell Telephone Company, LLC in MI;

Nevada Bell Telephone Company, LLC in NV;

Qualifications & exceptions

• Applies except as specified otherwise in writing.
• The provider depends on your state.

Charges & Financial Obligations · Restriction or exception

Prepaid international calling add-ons: standard rates elsewhere and a purchase limit

Countries or destinations not included in International Calling Add-Ons are charged standard pay-per-use international long distance rates. International Calling Add-Ons with an allotment of minutes may not be purchased more than twice in any 30-day period, or AT&T reserves the right to block international calling and/or suspend or terminate your Prepaid service. The International Travel Add-On requires an HD Voice capable device and an active monthly plan. The Prepaid WHS International Long Distance Add-On has an allotment of minutes from the U.S. to specific countries and can only be added to AT&T Prepaid Wireless Home Phone or Wireless Home Phone & Internet Monthly plans.

Supporting quotations

Countries and/or call destinations not included in International Calling Add-Ons are charged at standard pay-per-use rates for international long distance.

International Calling Add-Ons with an allotment of minutes may not be purchased more than twice within any 30-day period, or AT&T reserves the right to block international calling and/or suspend or terminate your AT&T Prepaid service.

Requires an HD Voice capable device and an active monthly plan.

This Add-On can only be added to AT&T Prepaid Wireless Home Phone or Wireless Home Phone & Internet Monthly plans.

Qualifications & exceptions

• No more than two purchases of an allotment-based International Calling Add-On in any 30-day period.
• International Travel Add-On needs an HD Voice capable device and an active monthly plan.
• The WHS add-on is only for Prepaid Wireless Home Phone or Wireless Home Phone & Internet Monthly plans.

Not stated here

• The country lists and rates are on linked pages not supplied in this text.

Charges & Financial Obligations · Restriction or exception

Prepaid messaging charges, no international data roaming, and data-only plan devices

Pay-per-use text, picture and video messaging is charged per message sent or received, whether read or unread, delivered or undelivered, solicited or unsolicited. International data roaming is not available on AT&T Prepaid plans, except plans that include use of plan data in Mexico and Canada. Data only plans are available for use on eligible smartphones, tablets and stand-alone mobile hotspot devices only.

Supporting quotations

There is a charge per message sent or received, whether read or unread, delivered or undelivered, solicited or unsolicited.

International data roaming is not available on AT&T Prepaid plans (except plans that include use of plan data in Mexico and Canada).

Data only plans are available for use on eligible smartphones, tablets, and stand-alone mobile hotspot devices only.

Qualifications & exceptions

• International data roaming is excluded unless the plan includes plan data use in Mexico and Canada.
• Data only plans work only on eligible smartphones, tablets and stand-alone hotspot devices.

Account & Service Control · Restriction or exception

Prepaid: over 750 minutes of conference calling or forwarding a month can bring charges or termination

If your use of conference calling, including any variation, or call forwarding exceeds 750 minutes per month, AT&T may at its option impose a per-minute charge on all calling over 750 minutes using those features, terminate your service or change your plan to one with no unlimited usage components. AT&T will provide notice that it intends to take any of these actions.

Supporting quotations

If your use of conference calling, including any variation thereof, or call forwarding exceeds 750 minutes per month, AT&T may, at its option, impose a per minute usage charge for all calling over 750 minutes using one or more of these features, terminate your service or change your plan to one with no unlimited usage components.

AT&T will provide notice that it intends to take any of the above actions.

Qualifications & exceptions

• Triggered by more than 750 minutes per month of conference calling or call forwarding.
• AT&T will provide notice before taking these actions.

Account & Service Control · Context

Prepaid off-net use follows Sections 2.8 and 2.8.1; Wireless Home Internet needs an eligible device and plan

For available off-net and international roaming locations where per-minute usage or roaming rates apply, the text points to a linked page; the additional terms and limitations on off-net usage are in Sections 2.8 and 2.8.1. AT&T Wireless Home Internet for Prepaid customers requires an eligible device and an AT&T Prepaid AWHI monthly data plan, which is good for 30 days, and refers to sections 2.16.4 and 7.14.1 for additional terms. Section 2.16.4 describes the Wireless Internet device and shared plan.

Supporting quotations

For additional terms and limitations applicable to Off-net Usage, please refer to Sections 2.8 and 2.8.1.

requires an eligible device and an AT&T Prepaid AWHI monthly data plan. Plan good for 30 days. See sections 2.16.4 and 7.14.1 for additional terms.

With AT&T Wireless Internet service, the WI Device allows you to connect a landline phone to place and receive calls

Qualifications & exceptions

• Off-net limits come from Sections 2.8 and 2.8.1.
• The Prepaid AWHI plan is good for 30 days.

Not stated here

• The linked off-net location page is not supplied in this text. The paragraph cites a Section 7.14.1, but Section 7 in the supplied text (Business Internet Service) has no subsection numbered 7.14.1; this card does not describe it or say which section is meant.

Account & Service Control · Restriction or exception

Prepaid Multi-Line: joining accepts these terms; line limits, due date and plan changes

Activating, accepting an invitation to join, or using an AT&T Prepaid Multi-Line Account constitutes acceptance of these Service Terms, and in a conflict the Multi-Line subsection terms control. AT&T reserves the right to change the number of allowable lines without notice, one payment due date applies to all lines, and each line is limited to one rate plan change per plan term. When a line (Member) is added during the plan term, the Member's high-speed data allowance is pro-rated by the days remaining in the Multi-Line Account term, and it is also pro-rated whenever the Account Owner changes the monthly plan for any line after the Multi-Line Account is established.

Supporting quotations

Activation, acceptance of an invitation to join, and/or use of an AT&T Prepaid Multi-Line Account constitutes acceptance of these Service Terms.

In the event of a conflict between the terms and conditions in this subsection [3.13.1 through 3.13.5] and other terms, these terms in this subsection will control.

AT&T reserves the right to change the number of allowable lines on Multi-Line Accounts without notice. One payment due date is established for all lines on the Multi-Line Account. Limit one rate plan change per line, per plan term.

the high-speed data allowance for the Member’s plan is pro-rated based on the number of days remaining in the Multi-Line Account term.

Qualifications & exceptions

• The Multi-Line subsection's terms control over conflicting terms.
• Data allowance proration is by the days remaining in the Multi-Line Account term.

Sharing & Disclosure · Permission or license

Prepaid Multi-Line members consent to share account information with the Account Owner

By accepting an invitation to join an Account Owner's Multi-Line Account, or by using Prepaid services while part of one, the Member consents to disclosure of CPNI, meaning information about the telecommunications services purchased, how they are used and related billing information. Once a Member joins, the Member's Prepaid Account information, including account history, plan information, call detail records, billing information and voice and data usage information, is shared with and accessible by the Account Owner. The Member has the right to restrict disclosure of their CPNI and account information to the Account Owner; restricting does not affect other AT&T services the Member has but prevents the Member from joining a Prepaid Multi-Line Account, since the Account Owner needs that information to manage it. The authorization lasts until the Member revokes it by removing their line(s) from the Multi-Line Account.

Supporting quotations

THE MEMBER CONSENTS TO DISCLOSURE OF CPNI AS DISCUSSED IN THIS SUBSECTION.

Once a Member joins a Multi-Line Account, the Member’s AT&T Prepaid Account information, including account history, plan information, call detail records, billing information, and voice and data usage information, will be shared with and accessible by the Account Owner of the Multi-Line Account.

The Member has the right to restrict the disclosure of the Member’s CPNI and other account information to the Account Owner.

it will prevent the Member from being able to join an AT&T Prepaid Multi-Line Account

The Member’s CPNI authorization is effective until the Member revokes it by removing the Member’s line(s) from a Multi-Line Account.

Qualifications & exceptions

• Joining a Multi-Line Account requires allowing disclosure of CPNI to the Account Owner.
• Restricting disclosure prevents joining; it does not affect the Member's other AT&T services.
• Authorization continues until the Member removes their line(s) from the Multi-Line Account.