Bank of America Online Banking Service Agreement

Legal Rights & Agreement Rules · Context

This is the Online Banking Service Agreement effective October 19, 2026

The document is titled Bank of America Online Banking Service Agreement and states an effective date of October 19, 2026. The saved source is this dated version, so these cards describe the terms it states, not an earlier or later version.

Supporting quotations

Bank of America Online Banking Service Agreement

Effective Date: October 19, 2026

Qualifications & exceptions

• Describes only the version of the agreement that states an October 19, 2026 effective date.

Legal Rights & Agreement Rules · Context

The agreement is organized into numbered sections for each online service

The table of contents lists a general description, payment and transfer services using internal accounts, bill payment, the Zelle network service, the Real Time Payment network service, ACH and wire transfers, online banking alerts, error resolution procedures for consumer accounts, additional provisions only applicable to small business accounts, a disclaimer of warranties, limitation of liability and indemnification section, other terms and conditions, and disputes and arbitration. The list is navigation only and does not itself state any term; the operative text is in the sections it points to.

Details not recorded for this card

Supporting quotations

General Description of Bank of America Online Banking Service Agreement

Payment & Transfer Services Using Internal Accounts

Bill Payment Services

Real Time Payment Network Service

ACH and Wire Transfers

Online Banking Alerts

Error Resolution Procedures for Consumer Accounts

Additional Provisions Only Applicable to Small Business Accounts

Disclaimer of Warranties, Limitation of Liability and Indemnification

Other Terms and Conditions

12. Disputes and Arbitration

Qualifications & exceptions

• Table-of-contents entries only; the terms themselves sit in the sections listed.

Not stated here

• This card names sections only. The text of a linked document is not supplied here, so this card cannot say what any linked document contains.

Legal Rights & Agreement Rules · Context

The agreement opens with a notice that it contains an arbitration clause and class action waiver

The first paragraph warns in capital letters that the agreement contains an arbitration clause, a class action waiver and other important information about legal rights, remedies and obligations if a dispute arises between you and Bank of America, and asks you to read it carefully. This is a notice at the start; what the arbitration clause and waiver actually require is stated in the dispute section later in the agreement, not here.

Supporting quotations

THIS AGREEMENT CONTAINS AN ARBITRATION CLAUSE, CLASS ACTION WAIVER

Qualifications & exceptions

• Notice only; the operative arbitration and waiver terms are in the dispute section.

Account & Service Control · Context

The agreement governs online and mobile banking between account owners and Bank of America, N.A.

The agreement is between each owner of an eligible account, a person applying for one, or an authorized representative with online access on another person's behalf, and Bank of America, N.A. It governs use of the online and mobile banking services Bank of America maintains and makes available through bankofamerica.com on a computer or mobile device. Bank of America says it provides the Services in its sole and absolute discretion as a convenience; they are optional and supplement the traditional ways of accessing accounts (mail, telephone, bill payment through third-party institutions, and in-person financial centers). If Bank of America terminates the Services, the traditional access methods remain in effect under their own agreements.

Supporting quotations

This Agreement is between each owner of an eligible account, a person applying for an eligible account, or authorized representative appointed or entitled to online access on another person’s behalf (“you” or “your”) and Bank of America, N.A. (Bank of America)

This Agreement governs your use of any online or mobile banking services maintained by Bank of America and accessible through bankofamerica.com using a personal computer or a mobile device, including a smartphone, tablet, or any other eligible handheld or wearable communication device (the “Service(s)”)

Bank of America, in its sole and absolute discretion, provides the Services as a convenience to you.

Termination of the Services by Bank of America will not affect your Traditional Access Methods

Qualifications & exceptions

• Applies to services accessible through bankofamerica.com on a personal computer or mobile device.
• Traditional access methods stay subject to the agreements that apply to them.

Account & Service Control · Context

Eligible accounts include U.S. consumer and small business accounts and linked affiliate accounts

The Services let you obtain financial products and services, view account information and, for certain accounts, move money electronically and perform authorized transactions. This applies to eligible U.S.-based Bank of America consumer and small business accounts, and to affiliate accounts linked to the Service, such as those at Merrill Lynch, Pierce, Fenner & Smith Incorporated (Merrill). The agreement defines small business to include sole proprietors, non-consumer business entities and individual owners of the business, unless the context indicates otherwise. Small business customers are subject to additional or different terms, and to additional services available only to them, in the Business Services Addendum, which the agreement says is part of it.

Supporting quotations

for eligible U.S.-based Bank of America consumer and small business accounts and affiliate accounts linked to the Service, such as those at Merrill Lynch, Pierce, Fenner & Smith Incorporated ("Merrill").

the term “small business” includes sole proprietors, non-consumer business entities, and individual owners of the business, unless the context indicates otherwise.

additional or different terms and conditions applicable to the Services, as well as additional Services available exclusively to small business customers, are included in the Business Services Addendum, which is a part of this Agreement.

Qualifications & exceptions

• Money movement is available for certain accounts only.
• Small business customers also fall under the Business Services Addendum's different or additional terms.

Not stated here

• The text of the Business Services Addendum is not stated in this section; later sections of this source may contain it.

Account & Service Control · Company practice

Eligible accounts, including joint accounts, are linked automatically; any authorized signer can instruct

When you first set up your Online/Mobile ID, Bank of America links all your eligible Bank of America and affiliate accounts, including joint accounts. If you open another eligible account later, it is linked to the Service unless you tell the bank not to. When the Service is linked to one or more joint accounts, Bank of America may act on verbal, written or electronic instructions from any authorized signer.

Supporting quotations

When you first set up your Online/Mobile ID, we will link all of your eligible Bank of America and affiliate accounts, including joint accounts.

If you open an additional eligible account at a later date, we will link your new account to the Service, unless you tell us not to do so.

we may act on the verbal, written or electronic instructions of any authorized signer.

Qualifications & exceptions

• Later-opened eligible accounts are linked unless you tell the bank not to.
• The joint-account statement says the bank may act on any authorized signer's instructions; it does not say all signers must agree.

Account & Service Control · Restriction or exception

Some services or features may be unavailable on certain devices or older app versions

Some Services, or certain features or benefits, may not be available at all times or on certain digital devices or applications. For example, some functions may be available online through a personal computer but not through the mobile app, or not if you do not have the most current version of the app. Keeping the mobile app current is your responsibility, and if Bank of America adds features, you may be unable to use them without the latest version.

Supporting quotations

some of the Services, or certain features or benefits of the Services, may not be available at all times or when using certain digital devices or applications

It is your responsibility to maintain the most current version of our mobile app

Qualifications & exceptions

• The examples given concern computer versus mobile app availability and app versions.

Legal Rights & Agreement Rules · Company practice

Applying for, enrolling in, activating, downloading or using a Service binds you to the whole agreement

When you apply for, enroll in, activate, download or use any Service described in the agreement, or authorize others to do so for you, you contract for all the Services described and agree to the entire agreement, along with any terms, instructions and disclaimer limitations that appear on a screen when you enroll in, activate or access the Services.

Supporting quotations

When you apply for, enroll in, activate, download or use any of the Services described in this Agreement or authorize others to do so on your behalf, you are contracting for all Services described in the Agreement and agree to be bound by the terms and conditions of the entire Agreement, as well as any terms, instructions, and any disclaimer limitations that appear on a screen when enrolling in, activating or accessing the Services.

Qualifications & exceptions

• Includes authorizing others to do these things on your behalf.
• On-screen terms, instructions and disclaimer limitations are also part of what you agree to.

Legal Rights & Agreement Rules · Restriction or exception

Your account agreements still apply and prevail over this agreement in a conflict, unless it says otherwise

Use of the Services may also be affected by your Deposit Agreement and Disclosures (including the fee schedule) or other agreements with Bank of America or its affiliates for your linked accounts, including Merrill investment accounts. Linking an account does not change those existing agreements. Their terms, including fees, transaction limitations, liability rules, reservation of rights to protect an interest in property, rights under a security instrument and other restrictions that might affect use of an account through the Services, are incorporated into this agreement. If an account agreement conflicts with this agreement, the account agreement prevails unless this agreement specifically says otherwise.

Supporting quotations

Your use of the Services may also be affected by your Deposit Agreement and Disclosures, including the applicable schedule of fees (“Deposit Agreement”), or other agreement with us for your linked Bank of America accounts and/or an agreement with our affiliates for your affiliate accounts linked to the Service, including your investment accounts at Merrill.

it does not change the agreements you already have with us or our affiliates for that account

are incorporated into this Agreement.

the terms of the applicable account agreement will prevail unless this Agreement specifically states otherwise.

Qualifications & exceptions

• The account agreement prevails only in a conflict, and this agreement can override that by specifically stating so.

Not stated here

• The text of the Deposit Agreement and other account agreements is not supplied in this source, so this card cannot say what their fees, limits or liability rules are.

Cross-references

• qualifies (model-proposed): No receiving limits apply to internal transfers, subject to your account agreements; higher send limits can apply — Your account agreements prevail over this agreement in a conflict, so limits in them can apply despite the statement that there are no receiving limits for internal transfers.

Legal Rights & Agreement Rules · Restriction or exception

Moving money between Merrill investment accounts is governed by the Merrill terms, not this agreement

If you use the Services to move money between investment accounts governed by the Merrill Lynch Brokerage Website Terms and Conditions, which you agreed to as a Merrill online customer, that agreement and not this one applies to the transaction.

Supporting quotations

If you use the Services to move money between your investment accounts governed by the Merrill Lynch Brokerage Website Terms and Conditions

Qualifications & exceptions

• Applies only to money moved between investment accounts governed by the Merrill terms.

Not stated here

• The text of the Merrill Lynch Brokerage Website Terms and Conditions is not supplied in this source.

Security & Safeguards · User right or choice

Higher limits may be available with Secured Transfer or a registered USB security key

Footnote 1 to the transfer-to-someone-else limits says you may be eligible for higher limits if you add Secured Transfer, which sends a one-time passcode to your mobile device, or register a USB security key. It adds that higher limits may also apply for Bank of America Private Bank, Merrill or small business accounts.

Supporting quotations

You may be eligible for higher limits if you add Secured Transfer to receive a one-time passcode on your mobile device or register a

Higher limits may also apply for Bank of America Private Bank, Merrill or small business accounts.

Qualifications & exceptions

• Says you may be eligible; the footnote does not state the higher amounts or the eligibility conditions.

Not stated here

• The text of the linked USB security key page is not supplied here, and the higher limit amounts are not stated in this source.

Charges & Financial Obligations · Context

Daily limits reset at 12:00 AM ET each day; weekly limits reset at 12:00 AM ET each Monday

Footnote 2 says the daily limit is measured per calendar day and resets at 12:00 AM ET each calendar day. The weekly limit is measured per calendar week, resets at 12:00 AM ET each Monday and ends each Sunday. This footnote is cited by the limit column of the table for transfers to someone else.

Supporting quotations

2/ Your daily limit (per day) is measured on a per-calendar-day basis and resets at 12:00 AM ET each calendar day.

Your weekly limit is measured on a per-calendar-week basis and resets at 12:00 AM ET each Monday and ends each Sunday.

Qualifications & exceptions

• Eastern Time; calendar-day and calendar-week measurement, not a rolling window.

Charges & Financial Obligations · Company practice

Immediate transfers to others debit at once and cannot be canceled; scheduled ones debit at the start of the date

One-time immediate transfers may be made at any time and are immediately debited from a checking, savings or money market account's available balance or a credit account's available credit. Once submitted, a one-time immediate transfer cannot be edited or canceled. One-time future dated or recurring transfers are debited from the funding account at the beginning of the scheduled transfer date.

Supporting quotations

One-time immediate transfers may be made at any time and are immediately debited

A one-time immediate transfer cannot be edited or cancelled after it has been submitted.

One-time future dated or recurring transfers will be debited from the funding account on the beginning of the scheduled transfer date.

Account & Service Control · User right or choice

Future dated or recurring transfers to others can be edited or canceled until 11:59 PM ET the day before

One-time future dated and recurring transfers can be edited or canceled before 11:59 PM ET on the day prior to the scheduled date. The suggested route is the website or mobile app, where edit and cancel features sit under the Pay & Transfer tab. You may also ask to cancel by calling 800.432.1000 for consumer accounts or 866.758.5972 for small business accounts, or calling collect at 925.681.7600 from outside the continental U.S. The phone route is described for cancelling, not editing.

Supporting quotations

One-time future dated and recurring transfers can be edited or canceled prior to 11:59PM ET on the day prior to the date the transfer is scheduled to be made.

The best way to edit or cancel a one-time future dated or recurring transfer is to follow the instructions on our website or mobile app.

call us collect at 925.681.7600.

Qualifications & exceptions

• Deadline is 11:59 PM ET on the day before the scheduled date, which differs from the midnight deadlines for internal transfers.

Account & Service Control · Permission or license

The bank may cancel, delay or block scheduled transfers for listed reasons and emails you if it blocks or cancels

By scheduling a transfer, including future dated and recurring payments, you agree that Bank of America may cancel it if the payment account is closed or lacks available funds, you are ineligible to use the Service, the recipient's account number is invalid, the recipient is deleted, for security reasons, an applicable limit is exceeded, or the transfer otherwise cannot be processed. The transfer may also be delayed or blocked to prevent fraud or comply with regulatory requirements. Bank of America will notify you by email if it blocks or cancels a transfer you initiated.

Supporting quotations

you agree and acknowledge that we may cancel any such transfer(s) for the following reasons: your payment account is closed or does not have available funds, you are ineligible to use the Service, the recipient’s account number is invalid, the recipient is deleted, for security reasons, applicable limit exceeded, or the transfer otherwise can’t be processed.

The transfer may also be delayed or the transfer may be blocked to prevent fraud or comply with regulatory requirements.

We will notify you by email if we block or cancel a transfer that you have initiated using the Service.

Qualifications & exceptions

• The list ends with the open-ended reason that the transfer otherwise can't be processed.
• Notice is by email and is stated for blocks and cancellations; delays are not mentioned in the notice sentence.

Charges & Financial Obligations · Restriction or exception

Internal transfer send limits attach to your User ID and cover every account in the From dropdown

Send limits for internal transfers, under both Section 2.A (own accounts) and Section 2.B (someone else), are set at the customer profile (User ID) and apply to all accounts visible in the From dropdown when starting an internal transfer. Small business customers who are not receiving small business limits are told to make sure they are logged in with their small business User ID.

Supporting quotations

Internal Transfer send limits for both Sections 2.A and 2.B are set at the customer profile (User ID) and apply to all accounts visible in the “From” dropdown when initiating an Internal Transfer.

If you are a small business customer and are not receiving the small business limits, make sure you are logged in with your small business User ID.

You may use the Service to transfer funds between your linked Bank of America and Merrill accounts without a fee

You may use the Service to make one-time or recurring transfers from a linked Bank of America checking, savings, money market or line of credit account

Qualifications & exceptions

• Applies to send limits, not to receiving limits.

Charges & Financial Obligations · User right or choice

You can pay certain Bank of America loan accounts from an eligible account at another institution without a fee

You may use the Service to pay certain eligible Bank of America Loan accounts, with no fee, one time or on a recurring basis, from an eligible consumer or small business asset account at another financial institution that you have added to Transfers. For payments from your linked Bank of America accounts, the section points to Section 2.A.

Supporting quotations

You may use the Service to make payments on your certain eligible Bank of America Loan accounts without a fee

For payments from your linked Bank of America accounts, see Section 2.A above.

Qualifications & exceptions

• Applies to certain eligible Loan accounts, not all, and to accounts you have added to Transfers.

Not stated here

• The source does not list which Loan accounts are eligible beyond the credit card, mortgage and HELOC limits stated next.

Charges & Financial Obligations · Restriction or exception

External-account payment limits: up to $9,999,999.99 for credit cards, $999,999.99 for mortgage or HELOC

Payments to your consumer or small business credit card from an eligible asset account at another institution can be for any amount up to $9,999,999.99. Payments to mortgage or HELOC loan accounts can be for any amount up to $999,999.99. Not all customers are eligible to use the Service to pay Bank of America consumer or small business credit cards; eligibility is based on a variety of factors.

Supporting quotations

can be for any amount up to $9,999,999.99. Not all customers are eligible to use the Service to make payments to your Bank of America consumer credit card or small business credit card.

Eligibility is based on a variety of factors.

can be for any amount up to $999,999.99.

Qualifications & exceptions

• Credit card payments by this route depend on eligibility, which varies by customer.

Not stated here

• The factors that determine eligibility are not described in this source.

Charges & Financial Obligations · Restriction or exception

Receiving-account restrictions apply and payment limits do not guarantee acceptance

Payments from an eligible asset account at another financial institution are subject to any restrictions on the receiving account, including receiving limits. The Service's payment limits do not guarantee that a payment will be accepted.

Supporting quotations

Payments made from an eligible asset account maintained at another financial institution are subject to any restrictions applicable to the receiving account, including receiving limits.

Applicable payment limits for the Service do not guarantee that a payment will be accepted.

Legal Rights & Agreement Rules · Company commitment

You certify you are authorized to use any external account you add; your agreements with that institution stay unchanged

You certify that any account you add to Transfers is one from which you are authorized to make payments, and that any payment you make using Transfers will debit an account you are legally authorized to use. Adding an account at another institution does not change your agreements with that institution; the agreement tells you to review them for fees, limits on the number of transactions and other restrictions.

Supporting quotations

You certify that any account you add to Transfers is an account from which you are authorized to make payments

When you add an account maintained at another financial institution, you do not change the agreements you have with that financial institution for that account.

Qualifications & exceptions

• The certification is made by you for each external account you add.

Not stated here

• The other institution's agreements are not supplied, so their fees and limits are unknown.

Charges & Financial Obligations · Company practice

External payments initiated by 11:59 p.m. ET apply the same day; returned payments are reversed and fees may follow

Payments to your Loan accounts from an eligible external asset account initiated by 11:59 p.m. ET are applied on the same day, though updates to balances, funds availability and transaction posting may take up to 2 business days. If the institution on which the payment is drawn rejects, refuses or returns it, the payment to your Loan account is reversed and you may incur late payment or other fees. The institution holding your deposit account may impose a returned item or other fee.

Supporting quotations

Payments to your Loan accounts from an eligible asset account maintained at another financial institution that are initiated by 11:59 p.m. ET will be applied on the same day.

It may take up to 2 business days for these updates to be reflected in your account balances, funds availability, and transaction posting.

the payment to your Loan account will be reversed and you may incur late payment or other fees.

Qualifications & exceptions

• Same-day application applies to payments initiated by 11:59 p.m. ET.

Not stated here

• The source does not state the amount of any late payment or returned item fee.

Account & Service Control · User right or choice

External loan payments can be canceled until midnight ET the calendar day before; immediate payments cannot

Future scheduled and recurring payments to your Loan accounts from an account at another institution can be canceled before midnight ET on the calendar day before the scheduled date. A one-time immediate payment cannot be edited or canceled once submitted. The suggested route is the website's payment activity section of Transfers, or calling 800.432.1000 for consumer accounts or 866.758.5972 for small business accounts, or collect at 925.681.7600 from outside the continental U.S.

Supporting quotations

Future scheduled and recurring payments to your Loan accounts from your account at another financial institution can be canceled prior to midnight ET on the calendar day prior

A one-time immediate payment cannot be edited or canceled after it has been submitted.

The best way to cancel a future scheduled or recurring payment is to follow the instructions on our website. The cancel feature is found in the payment activity section of Transfers. You may also request to cancel a future scheduled or recurring payment by calling us at 800.432.1000 for consumer accounts and 866.758.5972 for small business accounts. If you are calling from outside of the continental U.S., call us collect at 925.681.7600.

Qualifications & exceptions

• The deadline is midnight ET the calendar day before the scheduled date.

Account & Service Control · Procedure

To cancel an external loan payment, use the website's payment activity section or call

The best way to cancel a future scheduled or recurring payment to a Loan account is to follow the instructions on the website; the cancel feature is in the payment activity section of Transfers. You may also ask to cancel by calling 800.432.1000 for consumer accounts or 866.758.5972 for small business accounts, or call collect at 925.681.7600 from outside the continental U.S. The cancellation deadline for these payments is midnight ET on the calendar day before the scheduled date, and a one-time immediate payment cannot be edited or canceled after submission.

Supporting quotations

The best way to cancel a future scheduled or recurring payment is to follow the instructions on our website.

You may also request to cancel a future scheduled or recurring payment by calling us at 800.432.1000 for consumer accounts and 866.758.5972 for small business accounts.

can be canceled prior to midnight ET on the calendar day prior to the date the payment is scheduled to be made.

A one-time immediate payment cannot be edited or canceled after it has been submitted.

Qualifications & exceptions

• Applies to future scheduled and recurring payments to Loan accounts from an account at another financial institution.
• Phone numbers differ for consumer and small business accounts.

Account & Service Control · Restriction or exception

Bill Pay section does not apply to small business customers in the Payments and Invoicing Service

The Bill Payment Services section is stated not to apply to small business customers participating in the Payments and Invoicing Service. That service is described as not open for new enrollment and as covered in Section 6 of the Business Services Addendum, which the agreement says is part of it.

Supporting quotations

This section is not applicable to small business customers participating in the Payments and Invoicing Service

Qualifications & exceptions

• Exclusion concerns only small business customers participating in the Payments and Invoicing Service.

Not stated here

• The text of Section 6 of the Business Services Addendum is not part of this card's source blocks.

Charges & Financial Obligations · User right or choice

Bill Pay can pay from linked accounts or from eligible accounts at other institutions you add

Bill Pay lets customers pay companies or individuals (Payees). Payments can be scheduled from linked checking, money market savings and HELOC accounts during the draw period; HELOC accounts opened in Texas may not be linked. Payments can also be scheduled from a checking, money market savings or other eligible consumer or small business asset account at another institution that you have added to Bill Pay. For such an account you certify you are authorized to make payments from it and legally authorized to use it, and adding it does not change your agreements with that institution, which you are asked to review for fees, transaction limits and other restrictions.

Supporting quotations

Bank of America customers may use Bill Pay to make payments to companies or individuals

Payments can be scheduled from linked checking, money market savings, and HELOC accounts during the draw period.

you may not link HELOC accounts opened in Texas.

Payments can be scheduled from a checking, money market savings or other eligible consumer or small business asset account maintained at another financial institution that you have added to Bill Pay.

You certify that any account you add to Bill Pay is an account from which you are authorized to make payments

Qualifications & exceptions

• HELOC accounts count only during the draw period, and Texas-opened HELOC accounts cannot be linked.
• External accounts must be eligible and added by you.

Not stated here

• The other institution's agreements are not supplied, so their fees and limits are unknown.

Charges & Financial Obligations · Restriction or exception

You may not be able to pay Bank of America credit cards through Bill Pay; use the transfer services instead

You may not be eligible to use Bill Pay to pay Bank of America credit card accounts; eligibility depends on a variety of factors. As an alternative, Bank of America credit card customers can pay their credit card from an internal account or an external asset account using the payment and transfer services described in Sections 2.A and 2.C.

Supporting quotations

You may not be eligible to use the Bill Pay Service to make payments to Bank of America credit card accounts.

Eligibility for making such payments through the Bill Pay Service is based on a variety of factors.

Bank of America credit card customers may make payments to their Bank of America credit card accounts from an internal account or an external asset account by using the payment and transfer services described in Sections 2.A and 2.C above.

Qualifications & exceptions

• Eligibility is customer-specific.

Not stated here

• The factors that decide eligibility are not described.

Charges & Financial Obligations · Company practice

Bill payments can be one-time, recurring or e-Bill triggered; weekend payments move to the prior business day

Payments can be entered as a one-time transaction up to a year in advance, as recurring transactions, or as payments automatically scheduled when an electronic bill (e-Bill) is received. Future scheduled or recurring payments that fall on a weekend or holiday are processed on the prior business day, except payments to Bank of America credit cards, which are processed on the scheduled date.

Supporting quotations

Payments can be entered as a one-time transaction up to a year in advance

Future scheduled or recurring payments that fall on a weekend or holiday will be processed on the prior business day, except for payments to Bank of America credit cards, which will be processed on the date scheduled.

Qualifications & exceptions

• Bank of America credit card payments are processed on the scheduled date even on a weekend or holiday.

Charges & Financial Obligations · Permission or license

You authorize the bank to choose how each bill payment is sent: electronic, corporate check or personal check

You authorize Bank of America to make payments in the manner it selects. Most payments are by electronic transmission, which may be an ACH or other electronic payment or a single-use virtual card in the name of the service provider; with a virtual card you will not recognize the card numbers on any Payee confirmation, and if the Payee does not accept the virtual card within five business days, the bank cancels it and automatically sends the Payee a corporate check. A corporate check is drawn on the bank's or its vendor's account; if the Payee does not negotiate it within ninety days the bank stops payment and re-credits your account, and you should tell the bank at once if a corporate check is returned to you before then. A personal check is drawn on your account when presented for payment.

Supporting quotations

You authorize us to make payments in the manner we select from the following methods:

Most payments are made by electronic transmission.

If a virtual card is not accepted by the Payee within five (5) business days, we will cancel the virtual card payment and automatically send the Payee a corporate check.

If a Payee on a corporate check fails to negotiate the check within ninety (90) days, we will stop payment on the check and re-credit your account for the amount of the payment.

Personal check – This is a check drawn on your account when it is presented for payment.

Qualifications & exceptions

• The bank, not you, selects the method.
• The ninety-day stop-payment and re-credit applies to corporate checks.

Charges & Financial Obligations · Company practice

Bill payments to APO/FPO addresses are sent by check and are not Remittance Transfers

All Bill Pay payments sent care of APO/FPO or similar addresses are sent by corporate or personal check. Because they are made by check, the agreement says they are not Remittance Transfers, which the agreement defines elsewhere as transfers sent outside the United States initiated by consumers primarily for personal, family or household purposes.

Supporting quotations

All payments under Bill Pay that are sent care of APO/FPO or similar addresses will be sent by corporate or personal check.

they will not be Remittance Transfers (as defined in Section 6.F of this Agreement).

Transfers sent outside of the United States that are initiated by consumers primarily for personal, family or household purposes ("Remittance Transfers"), are governed by federal law (see section 6.F below).

Qualifications & exceptions

• Applies to payments sent care of APO/FPO or similar addresses.

Charges & Financial Obligations · Restriction or exception

Bill Pay payments must be in U.S. dollars to U.S. payees; some payment types are discouraged

Obligations paid through Bill Pay must be payable in U.S. dollars to a Payee located in the United States. Bank of America reserves the right to restrict categories of Payees. It recommends not using the Service for tax payments, court-ordered payments or payments to settle securities transactions.

Supporting quotations

Any obligations that you wish to pay through Bill Pay must be payable in U.S. dollars to a Payee located in the United States.

We reserve the right to restrict categories of Payees to whom payments may be made using the Service.

Tax payments

Court-ordered payments

Payments to settle securities transactions

Qualifications & exceptions

• The three listed categories are a recommendation not to use the Service, not a stated prohibition.

Not stated here

• Which categories of Payees the bank may restrict is not listed.

Charges & Financial Obligations · Company practice

Bill payment debit timing depends on the payment method; personal checks can debit before, on or after the delivery date

The scheduled delivery date is the date you enter for the payment to reach the Payee. For payments by electronic transmission or corporate check, the amount is debited from your designated account on the scheduled delivery date. For personal-check payments, the account is debited when the check is presented to the bank, which may occur before, on or after the scheduled delivery date.

Supporting quotations

The scheduled delivery date is the date you enter for the payment to be delivered to the Payee.

For payments made by electronic transmission or corporate check, the payment amount will be debited from the account that you designate on the scheduled delivery date.

For payments made by personal check, the account you designate will be debited when the check is presented to us for payment which may occur before, on or after the scheduled delivery date.

Qualifications & exceptions

• Personal check debit time is set by presentment, not by the scheduled date.

Charges & Financial Obligations · Company practice

Bill payments initiated before 5:00 p.m. ET on a business day start that day; later ones start next business day

Payments to Payees other than Bank of America Payees initiated before 5:00 p.m. ET on a business day are scheduled and begin processing that business day. Payments entered after the cutoff, or on a non-business day, are scheduled and processed the next bank business day. For Bank of America Payees, such as a vehicle loan, HELOC or mortgage, the payment is processed and credited effective the same business day if scheduled before the 5:00 p.m. ET cutoff, and updates to balances, funds availability and posting may take up to 2 business days.

Supporting quotations

Payments (other than payments to a Bank of America Payee) initiated before 5:00 p.m. ET on a business day will be scheduled and begin processing on the same business day.

Payments that are entered after this cutoff time or on a day that is a non-business day will be scheduled and processed the next bank business day.

For payments to a Bank of America Payee, such as a vehicle loan, HELOC or mortgage, Bank of America will process and credit the payment to the account effective the same business day, provided the payment is scheduled prior to the 5:00 p.m. ET cutoff.

Qualifications & exceptions

• Two rules: one for other Payees, one for Bank of America Payees.
• Bank of America Payee credit is effective the same day only if scheduled before the cutoff.

Charges & Financial Obligations · Company practice

Bill Pay to Bank of America credit cards and business lines of credit posts same day if scheduled by 11:59 p.m. ET

For payments to Bank of America credit card and business line of credit accounts, Bank of America processes and credits the payment effective the same day, provided it is scheduled by the 11:59 p.m. ET cutoff. It may take up to 2 business days for balances, funds availability and transaction posting to reflect the update.

Supporting quotations

For payments to Bank of America credit card and business line of credit accounts, Bank of America will process and credit the payment to the account effective the same day, provided the payment is scheduled by the 11:59 p.m. ET cutoff.

Qualifications & exceptions

• Same-day credit requires scheduling by the 11:59 p.m. ET cutoff.
• Displayed balances and posting may lag by up to 2 business days.

Not stated here

• This block is in the section for checking, money market and HELOC funding accounts; it does not say whether the rule differs by funding account.

Charges & Financial Obligations · Procedure

To pay on time, schedule at least five bank business days before the due date and keep funds available

When you schedule a bill payment, the bank tells you the earliest available delivery date. To assure timely payment you must schedule it, with your account in good standing and holding sufficient available funds in the designated deposit account, at least five bank business days before the payment due date, not the later date after which late fees may be assessed.

Supporting quotations

When you attempt to schedule a payment, we will inform you of the earliest available delivery date.

you must schedule payments, and your account must be in good standing and have sufficient available funds in the designated deposit account to cover the payment, at least five (5) bank business days before the payment due date, NOT the date after which late payment fees may be assessed.

Qualifications & exceptions

• The five-business-day lead time is measured against the due date, not the late-fee date.

Charges & Financial Obligations · Restriction or exception

With insufficient funds the bank may skip or attempt a payment, and you may owe overdraft and Payee charges

If the account lacks sufficient available funds on the scheduled date, Bank of America may elect not to initiate one or more of the transfers. If it does initiate the transfer, possibly with attempts over later business days, it may cause an overdraft, for which you are fully responsible, including Overdraft Item Fees set out in your Deposit Agreement and any late fees, interest charges or other action by the Payee. If the account had sufficient funds on the scheduled date and the transfer was initiated but funds are short when the payment posts, the bank says it will not charge a fee to your Bank of America deposit account, but you may incur late fees, interest charges or other action by the Payee.

Supporting quotations

If an account does not have sufficient available funds on the scheduled date, we may elect not to initiate one or more of the transfers.

it may cause an overdraft in your account in which case you shall be fully responsible for the overdraft and any Overdraft Item Fees, as set forth in your Deposit Agreement

we will not charge a fee to your Bank of America deposit account, but you may incur late fees, interest charges or other action taken by the Payee.

Qualifications & exceptions

• The no-fee statement applies only where funds were sufficient on the scheduled date and short only at posting, and covers fees charged to your Bank of America deposit account.
• Payees may still impose late fees, interest or other action.

Not stated here

• The Deposit Agreement's Overdraft Item Fee amounts are not supplied in this source.

Charges & Financial Obligations · Company commitment

The bank reimburses late payment fees if it fails to process a properly completed bill payment

If Bank of America fails to process a payment in accordance with your properly completed instructions, it will reimburse you for any late payment fees. Because some payments are made by personal check, whose presentment date cannot be predicted, the agreement asks you to have sufficient funds beginning a few days before the scheduled delivery date and keep them available until the payment is deducted.

Supporting quotations

If we fail to process a payment in accordance with your properly completed instructions, we will reimburse you for any late payment fees.

please make sure you have sufficient funds in your account beginning a few days before your scheduled delivery date and keep such funds available until the payment is deducted from your account.

Qualifications & exceptions

• Reimbursement is for late payment fees and depends on the bank's failure to follow properly completed instructions.

Not stated here

• The source does not say whether other losses are reimbursed.

Charges & Financial Obligations · Company practice

Check payments to the same address may be combined, and Payee account numbers may be reformatted

Bill Pay payments sent by corporate or personal check with different Payee names may be combined in one envelope if they share a mailing address and the intended Payee has not registered a full unique mailing address with the USPS, including its secondary address designation. The bank may also change or reformat your Payee account number to match the number or format the Payee requires for electronic payment processing and e-Bill activation.

Supporting quotations

Bill Pay payments sent via corporate or personal check with different Payee names may be combined in one envelope if those payments have the same mailing address

If we need to, we’ll change or reformat your Payee account number

Qualifications & exceptions

• Envelope combining applies to check payments with the same mailing address where the Payee has not registered a full unique USPS address.

Charges & Financial Obligations · User right or choice

Credit card or vehicle loan only customers may use Bill Pay, subject to eligibility and a $249,999.99 cap

Bank of America credit card or vehicle loan account only customers may use Bill Pay, subject to customer eligibility. Eligibility for credit card payments depends on a variety of factors, and you may not be eligible; such customers can instead pay the credit card from an external asset account as described in Section 2.C. Payments to the credit card or vehicle loan up to $249,999.99 can be scheduled from an eligible consumer or small business asset account at another financial institution that you have added to Bill Pay. Payments can be one-time up to a year ahead or automatically scheduled on receipt of an e-Bill.

Supporting quotations

Bill Pay for Credit Card or Vehicle Loan (automotive, recreational vehicle, boat or aircraft) Only Customers

Bank of America credit card or vehicle loan account only customers may, subject to customer eligibility, use Bill Pay in the following manner:

Bill Pay Service eligibility for credit card payments is based on a variety of factors.

Payments to your Bank of America credit card or vehicle loan up to $249,999.99

Payments can be entered as a one-time transaction up to a year in advance, or as payments that are automatically scheduled upon the receipt of an e-Bill.

Qualifications & exceptions

• Applies to credit card or vehicle loan account only customers.
• Eligibility is customer-specific.

Not stated here

• The factors determining eligibility are not described.

Charges & Financial Obligations · Company practice

Credit card and business line payments apply same day by 11:59 p.m. ET; vehicle loan before 5 p.m. ET

Payments to a credit card or business line of credit account initiated by 11:59 p.m. ET are applied on the same day; payments entered after that cutoff are scheduled and processed the next calendar day. Payments to a vehicle loan account initiated before 5 p.m. ET on a business day are applied the same day; payments entered after that cutoff are processed the next business day.

Supporting quotations

Payments to your credit card or business line of credit account initiated by 11:59 p.m. ET will be applied on the same day.

Payments entered after this cutoff will be scheduled and processed on the next calendar day.

Payments to your vehicle loan account initiated before 5 p.m. ET on a business day will be applied on the same day.

Payments entered after this cutoff will be scheduled and processed on the next business day.

Qualifications & exceptions

• Credit card and line of credit payments roll to the next calendar day; vehicle loan payments roll to the next business day.

Charges & Financial Obligations · Restriction or exception

If the paying institution returns a credit card or vehicle loan payment, the payment is reversed and fees may follow

If the financial institution on which the payment is drawn, including Bank of America, rejects, refuses or returns the payment, the payment to the Bank of America credit card, business line of credit or vehicle loan is reversed and you may incur late payment or other fees. The institution holding your deposit account may impose a returned item or other fee.

Supporting quotations

If the financial institution upon which your payment is drawn, including Bank of America, rejects, refuses, or returns the payment, the payment to your Bank of America credit card, business line of credit or vehicle loan will be reversed and you may incur late payment or other fees.

Not stated here

• The amounts of late payment or returned item fees are not stated here.

Charges & Financial Obligations · Restriction or exception

E-Bills depend on Payee approval and the bank takes no responsibility for late delivery

E-Bills is a Bill Pay feature that lets you receive bills electronically from participating Payees. Participating Payees set their own criteria and have sole discretion to accept or decline an e-Bill request, and you may not be eligible to receive e-Bills for Bank of America credit card accounts through Bill Pay. The bank takes no responsibility if a Payee does not provide data to forward an e-Bill in time; if you do not receive one, you must contact the Payee, and the bank is not responsible for late charges or other adverse consequences.

Supporting quotations

E-Bills is a feature of the Bill Pay Service that enables you to receive bills electronically from participating Payees

Participating Payees establish their own criteria for reviewing requests to receive e-Bills and have sole discretion to accept or decline your request.

You may not be eligible to receive e-Bills for Bank of America credit card accounts through the Bill Pay Service.

We take no responsibility if a Payee does not provide the necessary data to forward an e-Bill in a timely manner.

We are not responsible for any late charges or other adverse consequences.

Qualifications & exceptions

• Applies to e-Bills from participating Payees only.

Account & Service Control · User right or choice

You or the bank can stop e-Bills at any time; Payees need seven business days to process a stop request

You or Bank of America can cancel the e-Bill service, or a particular e-Bill, at any time. If you ask for a particular e-Bill to be discontinued, the Payee needs seven business days to receive and process the request. If an e-Bill from a Bank of America Payee is canceled, e-Bills already delivered but not yet paid are removed from your list of payable e-Bills.

Supporting quotations

You or we can cancel the e-Bill service, or a particular e-Bill at any time.

we require seven (7) business days for the Payee to receive and process the request.

any e-Bills previously delivered but not paid will be removed from your list of payable e-Bills.

Qualifications & exceptions

• The seven business days is for a request to discontinue a particular e-Bill.
• Removal of delivered but unpaid e-Bills applies when an e-Bill from a Bank of America Payee is canceled.

Sharing & Disclosure · Permission or license

Information you give to enroll in e-Bills is forwarded to the Payee, and you authorize that sharing

When you request e-Bills from a participating Payee you may be asked for information that is forwarded to the Payee to complete your enrollment. By providing it, you authorize Bank of America to share it with the Payee.

Supporting quotations

When you request e-Bills from a participating Payee you may be asked to provide certain information that will be forwarded to the Payee to complete your enrollment.

When you provide this information, you authorize us to share it with the Payee.

Qualifications & exceptions

• Applies to information you are asked to provide when requesting e-Bills from a participating Payee.

Not stated here

• The source does not say what information is requested or how the Payee may use it.

Charges & Financial Obligations · Restriction or exception

Bill payments are limited to $99,999.99 each; some Payees cap electronic payments and get a check instead

Bill payments from your Bank of America account can be for any amount up to $99,999.99. Some Payees may place limits on the amount they will accept by electronic transmission; when that limit is exceeded, the payment is sent by check.

Supporting quotations

Bill payments from your Bank of America account can be for any amount up to $99,999.99.

some Payees may place limits on the amount they will accept via electronic transmission. When the limit is exceeded, the payment will be remitted by check.

Qualifications & exceptions

• The $99,999.99 figure applies to bill payments from your Bank of America account.

Account & Service Control · User right or choice

Future-dated bill payments can be canceled until 5 p.m. ET three bank business days before delivery

To cancel a bill payment, including one scheduled from an account at another institution, follow the directions in Bill Pay, where the cancel feature is in the payment activity section, or call 800.432.1000 (consumer) or 866.758.5972 (small business), or collect at 925.681.7600 from outside the continental U.S. Future-dated or recurring payments can be canceled before 5 p.m. ET on the third bank business day before the scheduled delivery date; once a payment has begun processing it cannot be canceled. If a check has been issued, the stop payment provisions in the agreement for your funding account also apply to Bill Pay. If online banking access is ended, the cancellation section says future scheduled payments not already in process are canceled, with stated exceptions.

Supporting quotations

In order to cancel a bill payment (including a payment you scheduled from an account maintained at another financial institution), follow the directions provided in Bill Pay.

You may also request to cancel a future scheduled or recurring transfer by calling us at 800.432.1000

Future-dated or recurring payments can be canceled prior to 5 p.m. ET on the third bank business day prior to the scheduled delivery date.

Once a payment has begun processing, it cannot be canceled.

any stop payment provisions that apply to checks in the agreement governing your bill pay funding account will also apply to Bill Pay.

we will cancel all future scheduled transfers and payments you set up using the Services which are not already in process; however, we will not, subject to certain exceptions, cancel any (i) Home Loan PayPlans, which you can manage by contacting us at the number on your mortgage loan statement, or (ii) internal transfers between your checking/saving accounts and your Merrill or Private Bank investment accounts, which you can manage through your Merrill or Private Bank online accounts, as applicable.

Qualifications & exceptions

• The deadline is 5 p.m. ET on the third bank business day before delivery; later, or once processing has begun, cancellation is not possible.
• The phone-cancellation sentence in the source speaks of a future scheduled or recurring transfer rather than a payment.

Not stated here

• The funding account agreement's stop payment provisions are not supplied in this source.

Charges & Financial Obligations · Company commitment

There are no service fees for using Bill Pay

The agreement states there are no service fees for use of the Bill Pay Service. It does not say that other charges described elsewhere, such as overdraft, late or returned item fees, can never apply.

Supporting quotations

There are no service fees for use of the Bill Pay Service.

Qualifications & exceptions

• The statement concerns service fees for use of Bill Pay.

Not stated here

• Whether other fees, such as overdraft or returned item fees, apply is addressed in other provisions and the account agreements, not by this sentence.

Charges & Financial Obligations · Context

Zelle lets you send and receive money with other Users; Zelle itself holds no accounts and moves no money

Bank of America has partnered with the Zelle Network so you can send and receive money with people you trust who are enrolled in Zelle through Bank of America or another partner financial institution (each a User), using aliases such as email addresses or U.S. mobile phone numbers. Partner financial institutions are called Network Banks. Zelle provides no deposit account or other financial services, neither transfers nor moves money, and you cannot open a financial account with Zelle; all money is transmitted by a Network Bank. Zelle and its related marks are wholly owned by Early Warning Services, LLC and used under license.

Supporting quotations

We have partnered with the Zelle® Network to enable a convenient way to send and receive money with others you trust

We will refer to financial institutions that have partnered with Zelle® as

Zelle® provides no deposit account or other financial services. Zelle® neither transfers nor moves money.

All money will be transmitted by a Network Bank.

are wholly owned by Early Warning Services, LLC and are used herein under license.

Qualifications & exceptions

• Transfers are between Users enrolled through Bank of America or another Network Bank.

Legal Rights & Agreement Rules · Restriction or exception

Zelle transfers follow the rules of the funds transfer system used, such as Nacha or real time payment services

Transfers are governed by the rules of whatever funds transfer system carries them, as amended from time to time, including Nacha or real time payment services (RTP).

Supporting quotations

Transfers will be governed by the rules of any funds transfer system through which the transfers are made

Not stated here

• The rules of Nacha or any real time payment service are not supplied in this source.

Charges & Financial Obligations · Restriction or exception

Zelle is meant for people you trust; do not use it to pay recipients you do not know or trust

In capital letters, the agreement says the Service is intended for sending money to friends, family and others you trust, and you should not use it to send money to recipients you are not familiar with or do not trust.

Supporting quotations

THE SERVICE IS INTENDED TO SEND MONEY TO FRIENDS, FAMILY AND OTHERS YOU TRUST. YOU SHOULD NOT USE THE SERVICE TO SEND MONEY TO RECIPIENTS WITH WHOM YOU ARE NOT FAMILIAR OR YOU DO NOT TRUST.

Qualifications & exceptions

• Stated as intended use and a caution; the source does not say what follows if you send to someone unfamiliar.

Not stated here

• This sentence does not say how liability is treated for payments to unfamiliar recipients; the liability provisions are in other parts of the agreement.

Legal Rights & Agreement Rules · Restriction or exception

By enrolling in Zelle you represent your authority over the account and agree not to use it for listed payments

When you enroll, you agree to the agreement's terms and represent that you have authority to authorize debits and credits to the enrolled bank account. You agree not to use the Service to send money to anyone you owe tax payments, court-ordered payments (including alimony or child support), fines, gambling debts or payments otherwise prohibited by law, and not to use it to request money from anyone for such payments.

Supporting quotations

When you enroll to use the Service, you agree to the terms and conditions of this Agreement.

You represent that you have the authority to authorize debits and credits to the enrolled bank account.

You agree that you will not use the Service to send money to anyone to whom you are obligated for tax payments, payments made pursuant to court orders (including court-ordered amounts for alimony or child support), fines, gambling debts or payments otherwise prohibited by law

Qualifications & exceptions

• The prohibited uses are listed categories plus payments otherwise prohibited by law.

Account & Service Control · Restriction or exception

You may not let a third party use Zelle or share your credentials, except in legally authorized situations

You agree not to authorize a third party to use the Service or share your credentials with a third party to use it for you, except in legally authorized situations such as a legal guardianship or a power of attorney.

Supporting quotations

You agree that you will not authorize a third party to use the Service or share your credentials with a third party to use the Service on your behalf except in legally authorized situations such as for a legal guardianship or pursuant to a power of attorney.

Account & Service Control · Permission or license

The bank can suspend or end your Zelle use in its sole discretion and set other eligibility criteria

The Service lets you send or receive money using a consumer or small business deposit account. Bank of America reserves the right to suspend or terminate your use if it believes, in its sole discretion, that you are using the Service for illegal or other purposes, or purposes that expose Bank of America or Zelle to risk or liability, or that you have otherwise violated the terms of using the Service. It may also set other eligibility criteria in its sole discretion.

Supporting quotations

The Service allows you to send or receive money using your consumer or small business deposit account.

We reserve the right to suspend or terminate your use of the Service if we believe, in our sole discretion, that you are using the Service for illegal or other purposes or purposes that expose Bank of America or Zelle® to risk or liability, or we believe, in our sole discretion, that you have otherwise violated the terms and conditions of using this Service.

We may determine other eligibility criteria in our sole discretion.

Qualifications & exceptions

• The trigger is the bank's own belief, not a finding.

Not stated here

• Other eligibility criteria are not stated.

Account & Service Control · Company practice

A Zelle tag can replace your phone or email, but the bank and Zelle may remove or change it without liability

The Service may let you add a unique alpha-numeric identifier to your profile, called a Zelle tag, to use instead of your mobile phone number or email address. Each tag must have an eligible U.S. mobile phone number associated with it and the number of tags is limited. You may not choose a tag that misleads or deceives other Users. Neither Bank of America nor Zelle has to monitor tags, but both have absolute discretion to remove a tag at any time and for any reason without notice, may require you to change it, and Bank of America may make a tag unavailable to you without liability. Both may monitor tags to detect fraud or violations. You may see offensive or objectionable tags, and neither is responsible for User tags or promises that a tag accurately identifies a User.

Supporting quotations

The Service may include functionality to add a unique alpha-numeric identifier to your registered profile

Each Zelle tag must have an eligible U.S. mobile phone number associated with it and there will be a limit on the number of Zelle tags you may use.

both we and Zelle® have absolute discretion to remove a Zelle tag at any time and for any reason without notice.

We and Zelle® are not responsible for, and assume no liability, for any User Zelle tags

We and Zelle® make no representation or warranty that a User Zelle tag accurately identifies a particular User of the Service.

Qualifications & exceptions

• The Service 'may' include tags, so availability is not guaranteed.
• Both Bank of America and Zelle may remove a tag; only Bank of America is stated to make a tag unavailable.

Not stated here

• The limit on the number of tags is not stated.

Account & Service Control · Restriction or exception

To enroll in Zelle you need an email address or a permanent U.S. mobile number, not a landline or VoIP number

You must give an email address you use and access regularly and/or a permanent U.S. mobile phone number you intend to use for an extended period. You cannot enroll with a landline, Google Voice number or Voice over Internet Protocol number.

Supporting quotations

You must provide us with an email address that you use and access regularly and/or a permanent U.S. mobile phone number that you intend to use for an extended period of time.

You may not enroll in the Service with a landline phone number, Google Voice number, or Voice over Internet Protocol.

Charges & Financial Obligations · User right or choice

Once enrolled you can authorize debits to send money and receive money, subject to the Requesting Money section

Once enrolled, you may authorize a debit of your account to send money to another User, either on your own initiation or at that User's request, and receive money from another User, either at that User's initiation or at your request, subject to the conditions of the Requesting Money section.

Supporting quotations

Once enrolled, you may:

authorize a debit of your account to send money to another User

receive money from another User either at that User

Qualifications & exceptions

• Receiving at your request is subject to the Requesting Money conditions.

Account & Service Control · Company practice

After 18 months with no money received or requested, the bank may verify your phone or email and cancel enrollment

If while enrolled you receive no money and no request for money for 18 consecutive months, Bank of America may contact you or take other steps to confirm that the enrolled mobile number or email address still belongs to you. If it cannot confirm that you own it, or receives information that you do not, it may cancel your enrollment and you cannot send or receive money with the Service until you enroll again.

Supporting quotations

If at any time while you are enrolled, you do not receive money using the Service or receive a request for money for a period of 18 consecutive months

we may cancel your enrollment and you will not be able to send or receive money with the Service until you enroll again.

Qualifications & exceptions

• Triggered by 18 consecutive months without receiving money or a request for money.

Use & Processing · Permission or license

Zelle participation includes consent to emails and automated texts, including from Zelle, other Users and Network Banks

By participating as a User, you represent that you own the email address, U.S. mobile number or other alias you enrolled, or have delegated legal authority to act for its owner. You consent to receive emails or text messages from Bank of America, from Zelle, from other Users sending you money or requesting money from you, and from other Network Banks or their agents about the Services or related transfers. You agree that Bank of America, Zelle or their agents may use automatic telephone dialing systems for text messages to any U.S. mobile number you enroll.

Supporting quotations

you represent that you are the owner of the email address, U.S. mobile phone number, and/or other alias you enrolled, or that you have the delegated legal authority to act on behalf of the owner of such email address, mobile phone number and/or other alias to send or receive money as described in this Agreement.

You consent to the receipt of emails or text messages from us, from Zelle®, from other Users that are sending you money or requesting money from you

use automatic telephone dialing systems in connection with text messages sent to any U.S. mobile phone number you enroll.

Qualifications & exceptions

• Applies to the email address, mobile number or alias you enroll.
• Consent covers messages about the Services or related transfers between Network Banks and you.

Charges & Financial Obligations · Restriction or exception

You pay your carrier's message charges and are responsible for the memos you send

You are responsible for any fees your wireless carrier charges for related data, text or other message services, and for the content of the memos you send using Zelle. The agreement asks you to check your mobile service agreement. It adds that Bank of America's Zelle notifications are supported by many carriers, such as AT&T, T-Mobile and Verizon Wireless, and that you should check with your carrier for availability. Your wireless carrier is not liable for any delay or failure to deliver messages to or from Bank of America or Zelle, including messages you send through them or that they send on your behalf.

Supporting quotations

You are responsible for any fees or other charges that your wireless carrier may charge for any related data, text or other message services

You are also responsible for the content of the memos you send using Zelle®.

Check with your individual carrier to confirm availability.

Your wireless carrier is not liable for any delay or failure to deliver any message sent to or from us or Zelle®

Not stated here

• Your mobile service agreement is not supplied, so the amount of any carrier charge is unknown.

Account & Service Control · Procedure

You must promptly report changes to your enrolled email or number; undeliverable contacts may be deleted

You must immediately notify Bank of America if an enrolled email address or mobile number, or one used as a contact method for a Zelle tag, is surrendered by you, inactivated or removed by your provider, or changed by you. For your security, if the bank notices changes to your email or mobile number or cannot deliver notifications, it may delete it and notify you.

Supporting quotations

You will immediately notify us if any email address or mobile phone number you have enrolled or is used as a contact method for a Zelle tag is

if we notice changes to your email or mobile number, or we are unable to deliver notifications, we may delete it and notify you.

Sharing & Disclosure · Permission or license

You represent you have recipients' consent for messages sent for you, and those messages may include your name and memo

For messages you send through Bank of America or Zelle, or that they send on your behalf, to an email address or mobile number, you represent that you have obtained the recipient's consent to those emails or automated texts. You understand and agree that these messages may include your name and the memo you sent.

Supporting quotations

you represent that you have obtained the consent of the recipient of such emails or automated text messages

may include your name and the memo that you sent.

Account & Service Control · User right or choice

Texting STOP to 53849 cancels text messages and unenrolls you from Zelle

To cancel text messaging from Bank of America, text STOP to 53849, which unenrolls you from the Service. For help, text HELP to 53849 or contact customer service at 800.933.6262 for consumer accounts or 866.758.5972 for small business accounts. You expressly consent to a text message confirming your STOP request.

Supporting quotations

To cancel text messaging from us, text STOP to 53849. This will unenroll you from the Service.

You expressly consent to receipt of a text message to confirm your

Qualifications & exceptions

• Stopping texts unenrolls you from the whole Service, not only from texts.

Data Access & Collection · Permission or license

The bank and Zelle may use your wireless operator's account information to verify identity and prevent fraud

Bank of America or Zelle may use information on file with your wireless operator to further verify your identity and to protect against or prevent actual or potential fraud or unauthorized use. By using the Service you authorize your wireless operator (AT&T, T-Mobile, US Cellular, Verizon or any other branded wireless operator) to use or disclose information about your wireless subscriber account, such as mobile number, name, address, email, network status, customer type, mobile device identifiers and other device and subscriber status information, to Bank of America or its service providers, who may use it for the duration of their business relationship with the operator solely to verify your identity and help prevent fraud.

Supporting quotations

We or Zelle® may use information on file with your wireless operator to further verify your identity and to protect against or prevent actual or potential fraud or unauthorized use of the Service.

you authorize your wireless operator (AT&T, T-Mobile, US Cellular, Verizon, or any other branded wireless operator) to use or disclose information related to your wireless subscriber account (such as your mobile number, name, address, email, network status, customer type, mobile device identifiers and other device and subscriber status information) to Bank of America or its service providers, which they may use for the duration of your business relationship with them, solely to verify your identity and help prevent fraud.

Qualifications & exceptions

• Authorized use is stated as solely to verify identity and help prevent fraud.
• Use continues for the duration of the service providers' business relationship with the operator.

Not stated here

• The agreement points to the Zelle Privacy Policy and Bank of America's Privacy Policy for how data is treated; the text of those policies is not supplied here, so this card cannot say how they treat the data.

Charges & Financial Obligations · Restriction or exception

Once a User sends money to your enrolled email or number you cannot stop it, and you authorize credits to your account

Once a User starts a transfer to your enrolled email address or U.S. mobile number, you have no ability to stop it. By using the Service you agree and authorize Bank of America to initiate credit entries to the bank account you enrolled.

Supporting quotations

Once a User initiates a transfer of money to your email address or U.S. mobile phone number enrolled with the Service, you have no ability to stop the transfer.

you agree and authorize us to initiate credit entries to the bank account you have enrolled.

Charges & Financial Obligations · Restriction or exception

Incoming Zelle transfers usually arrive in minutes but may be delayed or blocked, and the bank disclaims liability

Most transfers to you from other Users occur within minutes, but may take longer, for example while Bank of America or Zelle verify your identity or the sender's. They may also delay or block a transfer for reasons including fraud, scams, suspicious or illegal activity, duplicate payment, incorrect amount or incorrect recipient, or to meet regulatory obligations. If a payment you initiated through a request for money is blocked, the bank will notify you. Neither the bank nor Zelle has liability for such transfers, including a failure, through no fault of theirs, to complete a transaction in the correct amount, or related losses or damages.

Supporting quotations

Most transfers of money to you from other Users will occur within minutes.

We or Zelle® may also delay or block the transfer for various reasons including fraud, scams, suspicious or illegal activity, duplicate payment, incorrect amount or incorrect recipient or otherwise to meet our regulatory obligations.

If we or Zelle® block a payment that you have initiated through a request for money, we will notify you.

Neither we nor Zelle® shall have liability to you for any such transfers of money

Qualifications & exceptions

• The notice commitment is stated for payments blocked after you requested money, not for every block.
• Liability disclaimer covers failures through no fault of the bank or Zelle and related losses or damages.

Charges & Financial Obligations · Restriction or exception

Payments from a business or government agency follow the sender's procedures too; the bank cannot control others' delays

If you receive a payment from a business or government agency, it is delivered in accordance with both this agreement and the sending organization's procedures. Bank of America says it has no control over the actions of other Users, Zelle or other Network Banks that could delay or prevent a transfer to you.

Supporting quotations

your payment will be delivered in accordance with both this Agreement and the procedures of the business or government agency that is sending you the payment.

We have no control over the actions of other Users, Zelle®, or other Network Banks that could delay or prevent a transfer of money to you.

Not stated here

• The sending business's or agency's procedures are not supplied.

Charges & Financial Obligations · User right or choice

You can send Zelle money one time, future dated or recurring; immediate payments cannot be edited or canceled

You may send money to another User on your own initiation or in response to that User's request. When you initiate it you can choose a one-time payment that begins processing immediately, a one-time future dated payment, or a recurring payment series. Your use is at all times subject to the agreement and to your express authorization, at the time of the transaction, for Bank of America or another Network Bank to initiate a debit entry to your bank account. One-time payments that process immediately cannot be edited or canceled. You may edit or cancel a future dated or recurring payment until 11:59 PM ET the day before it is scheduled.

Supporting quotations

When you send money to another User at your initiation, you may initiate a: (i) one-time payment that will begin processing immediately, (ii) one-time future dated payment that will begin processing on a specified future date, or (iii) recurring payment series that will begin processing recurring payments on a specified series of dates.

your express authorization at the time of the transaction for us or another Network Bank to initiate a debit entry to your bank account.

One-time payments that process immediately cannot be edited or canceled.

You may edit or cancel a one-time future dated payment or recurring payment until 11:59 PM ET the day before the payment is scheduled to occur.

Qualifications & exceptions

• Edit and cancel deadline is 11:59 PM ET the day before the scheduled payment.

Charges & Financial Obligations · Restriction or exception

A payment to someone not yet enrolled can be canceled until they enroll; after enrollment it cannot be reversed

Once a payment has begun processing it cannot be edited or canceled, with one stated exception: if the person you sent money to has not yet enrolled in Zelle with the email address or U.S. mobile number you used, you may cancel the payment. If that person does not enroll with that address or number within 14 days, the payment is canceled. If the person has already enrolled, the money is sent directly to their eligible deposit account (except as otherwise provided below) and may not be canceled or revoked. The agreement therefore recommends sending money only to people you know and trust.

Supporting quotations

You understand that when you initiate sending money using Zelle® and a payment has begun processing, it cannot be edited or canceled.

you may cancel the payment if the person to whom you sent the money has not yet enrolled in the Service

If the person to whom you sent money does not enroll in the Service within 14 days with such email address or U.S. mobile number, the payment will be canceled.

If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their eligible deposit account (except as otherwise provided below) and may not be canceled or revoked.

We therefore recommend that you use the Service to send money only to people you know and trust.

Qualifications & exceptions

• Cancellation after processing starts is possible only while the recipient has not enrolled with that email address or U.S. mobile number.
• The source says the enrolled-recipient rule is subject to 'otherwise provided below'; the text does not point to a specific provision.

Not stated here

• The source does not identify what 'otherwise provided below' refers to in the enrolled-recipient sentence.

Charges & Financial Obligations · Company practice

Outgoing Zelle payments usually take minutes, but the bank may hold the amount on your account while it verifies

When you send money to an enrolled User the transfer usually occurs within minutes once processing begins, but may take longer, for example while Bank of America verifies your identity or the recipient's. During that period, and whenever it needs more time to verify transfer details, a hold is placed on your account for the amount of the transfer. If the recipient is not enrolled, may fail to register or ignores the notification, the transfer may not occur; if the recipient does not enroll, set up an email address or mobile number and accept the transfer within 14 days, it is canceled.

Supporting quotations

In most cases, when you are sending money to another enrolled User, the transfer will occur in minutes once the transfer begins processing

a hold will be placed on your account for the amount of the transfer.

If the person to whom you are sending money does not enroll, set up an email address or mobile number and accept the transfer within 14 days, the transfer will be canceled.

Qualifications & exceptions

• The hold applies while additional time is needed to verify identity or transfer details.

Not stated here

• The source does not say how long a hold may last.

Charges & Financial Obligations · Permission or license

The bank may delay, block or cancel Zelle payments for listed reasons and emails you if it blocks or cancels one

Bank of America may delay or block a transfer for reasons including fraud, scams, suspicious or illegal activity, duplicate payment, incorrect amount or incorrect recipient, or to meet regulatory obligations, and neither it nor Zelle is liable to you for such a transfer, including a failure through no fault of theirs to complete it in the correct amount or related losses. By scheduling a transfer you agree it may cancel it for reasons such as a closed account or no available funds, ineligibility, an invalid recipient account, email or mobile number, a deleted recipient, security reasons, an exceeded limit, or because it cannot otherwise be processed. The agreement says the bank notifies you if it blocks a payment initiated through a request for money, and notifies you by email if it blocks or cancels a payment you initiated.

Supporting quotations

We may also delay or block the transfer for various reasons including fraud, scams, suspicious or illegal activity, duplicate payment, incorrect amount or incorrect recipient or otherwise to meet our regulatory obligations.

Neither we nor Zelle® shall have liability to you for any such transfer of money

you agree and acknowledge that we may cancel any such transfer(s) for reasons such as

We will notify you by email if we block or cancel a payment that you have initiated using the Service.

If we block a payment that you have initiated through a request for money, we will notify you.

Qualifications & exceptions

• Cancellation reasons are introduced by 'such as', so the list is illustrative.
• Notice is stated for blocks (requests for money) and for blocks or cancellations (payments you initiated); delay notices are not mentioned.

Charges & Financial Obligations · Restriction or exception

The bank does not control other Users or banks that could delay or prevent delivery of your money

Bank of America says it has no control over the actions of other Users, other Network Banks or other financial institutions that could delay or prevent your money from reaching the intended User.

Supporting quotations

We have no control over the actions of other Users, other Network Banks or other financial institutions that could delay or prevent your money from being delivered to the intended User.

Legal Rights & Agreement Rules · Restriction or exception

Except as the agreement provides otherwise, neither the bank nor Zelle is liable for Zelle transfers or your typos

Except as otherwise provided in the agreement, neither Bank of America nor Zelle is liable to you for transfers of money under the Service, including a failure, through no fault of theirs, to complete a transaction in the correct amount, or related losses or damages. Neither is liable for typos or keystroke errors you make when using the Service. The agreement points to Section 8 for your liability for unauthorized transactions. The disclaimer is therefore not absolute: Section 8 (Error Resolution Procedures for Consumer Accounts) separately says that if the bank does not complete a transaction to or from your account on time or in the correct amount under its agreement with you, it is liable for your losses or damages, with listed exceptions, and that you have no liability for unauthorized transactions if you notify it within 60 days after the statement showing the transaction is sent (90 days for certain Bill Pay transfers).

Supporting quotations

Except as otherwise provided in this Agreement, neither we nor Zelle® shall have liability to you for any transfers of money under the Service

Neither we nor Zelle® shall be liable for any typos or keystroke errors that you may make when using the Service.

For information regarding your liability for unauthorized transactions, see Section 8 of this agreement.

8. Error Resolution Procedures for Consumer Accounts

If we do not complete a transaction to or from your account on time, or in the correct amount according to our agreement with you, we will be liable for your losses or damages.

You will have no liability for unauthorized transactions if you notify us within 60 days after the statement showing the transaction has been sent to you

the unauthorized transaction provisions of this Section 8.B apply only to accounts maintained with Bank of America.

Qualifications & exceptions

• Disclaimer is expressly subject to other provisions of the agreement, including Section 8.
• Section 8 is headed Error Resolution Procedures for Consumer Accounts, and its unauthorized-transaction rules (8.B) apply only to accounts maintained with Bank of America, except certain Bill Pay transfers funded from an external account.

Not stated here

• Whether a particular Zelle problem falls under the disclaimer or under Section 8 depends on facts the source does not decide; Section 8's own scope is explained in the cards for that section.

Cross-references

• has exception (model-proposed): The bank is liable if it fails to complete a transaction on time or in the right amount, with exceptions — Section 8.C makes the bank liable for losses when it does not complete a transaction on time or in the correct amount, while the Zelle liability section says neither the bank nor Zelle is liable for transfers 'except as otherwise provided in this Agreement'.

Legal Rights & Agreement Rules · Restriction or exception

You, not the bank or Zelle, resolve payment disputes with other Users, except as Section 8 provides

In capital letters, the agreement says that, except as provided in Section 8, you are responsible for resolving any payment or other dispute you have with any other User you send money to, receive money from or request money from through the Service; neither Bank of America nor Zelle takes that on.

Supporting quotations

EXCEPT AS PROVIDED IN SECTION 8 BELOW, YOU AGREE THAT YOU, NOT WE OR ZELLE®, ARE RESPONSIBLE FOR RESOLVING ANY PAYMENT OR OTHER DISPUTES THAT YOU HAVE WITH ANY OTHER USER

Qualifications & exceptions

• Carved out by Section 8, whose error-resolution procedures are described in that section's own cards.

Charges & Financial Obligations · Restriction or exception

Zelle offers no purchase protection for authorized payments, such as goods not received

In capital letters, the agreement repeats that the Service is intended for sending money to people you trust and should not be used for recipients you do not know or trust. It states that neither Bank of America nor Zelle offers purchase protection for authorized payments made through the Service, for example if you do not receive the goods or services you paid for, or what you receive is damaged or not what you expected.

Supporting quotations

THE SERVICE IS INTENDED FOR SENDING MONEY TO FAMILY, FRIENDS AND OTHERS WHOM YOU TRUST.

NEITHER WE NOR ZELLE® OFFER PURCHASE PROTECTION FOR AUTHORIZED PAYMENTS MADE THROUGH THE SERVICE (FOR EXAMPLE, IF YOU DO NOT RECEIVE THE GOODS OR SERVICES THAT YOU PAID FOR, OR THE GOODS OR SERVICES THAT YOU RECEIVED ARE DAMAGED OR ARE OTHERWISE NOT WHAT YOU EXPECTED).

Qualifications & exceptions

• The statement concerns authorized payments; unauthorized transactions are addressed by Section 8.

Not stated here

• The source does not say what recourse, if any, exists outside Section 8 for a payment you authorized.

Charges & Financial Obligations · Restriction or exception

Zelle does not guarantee who users are; a payment induced by misrepresentation is not 'unauthorized'

In capital letters, Bank of America says it does not guarantee the identity of any users of Zelle and other payment services, including people you pay or who pay you. It states that sending a payment to a person who induced it by misrepresenting the goods or services or the payment recipient's identity does not make the transaction unauthorized as defined in Section 8.B. That matters because Section 8 gives protection for unauthorized transactions (no liability if you notify the bank within 60 days after the statement, or 90 days for certain Bill Pay transfers).

Supporting quotations

WE DO NOT GUARANTEE THE IDENTITY OF ANY USERS OF ZELLE

SENDING PAYMENTS TO A PERSON WHO HAS INDUCED SUCH PAYMENT BY MISREPRESENTING THE GOODS OR SERVICES TO BE PROVIDED, OR THE IDENTITY OF THE PAYMENT RECIPIENT, DOES NOT MAKE THE TRANSACTION

You will have no liability for unauthorized transactions if you notify us within 60 days after the statement showing the transaction has been sent to you

8. Error Resolution Procedures for Consumer Accounts

Qualifications & exceptions

• Applies to payments induced by misrepresentation of goods, services or recipient identity.
• The source states the classification; it does not say what other recourse may exist for such payments.

Not stated here

• Section 8.B's own definition of an unauthorized transaction is explained in that section's cards, not here.

Cross-references

• narrows (model-proposed): No liability for unauthorized transactions reported within 60 days; later losses may not be recovered — The Zelle section says a payment induced by misrepresentation of goods, services or the recipient's identity is not an 'unauthorized' transaction under Section 8.B, which narrows who can rely on the no-liability rule.

Charges & Financial Obligations · User right or choice

You can request money from other Users, but they may ignore it and the bank does not guarantee payment

You may request money from another User, who may reject or ignore the request. Neither Bank of America nor Zelle guarantees that you will receive money or the amount you request. If a User ignores your request, the bank or Zelle may decide in its sole discretion not to send a reminder or repeat request.

Supporting quotations

You may request money from another User.

Neither we nor Zelle® guarantee that you will receive money from other Users by sending a payment request

we may decide or Zelle® may decide, in our sole discretion, that we will not send a reminder or repeat request to that User.

Legal Rights & Agreement Rules · Company practice

You may not use money requests for debt collection, and you indemnify the bank and Zelle for related claims

By accepting the agreement you agree you are not engaging in the business of debt collection by using the Service to request money for an overdue or delinquent debt, money owed to another person, or amounts owed under a court order. You agree to indemnify, defend and hold harmless Bank of America, Zelle, their owners, directors, officers, agents and Network Banks against all claims, losses, expenses, damages and costs, including direct, incidental, consequential, exemplary and indirect damages and reasonable attorney's fees, arising from any request for money you send that relates to overdue or delinquent amounts.

Supporting quotations

you agree that you are not engaging in the business of debt collection by attempting to use the Service to request money for the payment or collection of an overdue or delinquent debt; to request money that is owed to another person; or to collect any amounts that are owed pursuant to a court order.

You agree to indemnify, defend and hold harmless us, Zelle®, our and their owners, directors, officers agents and Network Banks

resulting from or arising out of any request for money that you send that is related to overdue or delinquent amounts.

Qualifications & exceptions

• The indemnity is tied to money requests relating to overdue or delinquent amounts.
• The listed damages include consequential and exemplary damages and reasonable attorney's fees.

Charges & Financial Obligations · Restriction or exception

Money requests must be for legitimate, lawful purposes; the bank does not review them or act as a debt collector

You agree to receive money requests from other Users and to send requests only for legitimate and lawful purposes. Requests are solely between sender and recipient and are not reviewed or verified by Bank of America or Zelle. Neither takes responsibility for their accuracy or legality, and neither acts as a debt collector for you or the sender of a request.

Supporting quotations

You agree to receive money requests from other Users, and to only send requests for legitimate and lawful purposes.

Requests for money are solely between the sender and recipient and are not reviewed or verified by us or by Zelle®.

do not act as a debt collector on your behalf or on behalf of the sender of a request for money.

Account & Service Control · Permission or license

The bank may end your ability to send money requests if it deems them unlawful, abusive, offensive or unwelcome

Bank of America reserves the right, without any obligation, to end your ability to send money requests in general or to specific recipients if it deems the requests potentially unlawful, abusive, offensive or unwelcome by the recipient.

Supporting quotations

We reserve the right, but assume no obligation, to terminate your ability to send requests for money in general, or to specific recipients

Qualifications & exceptions

• Applies if the bank deems requests potentially unlawful, abusive, offensive or unwelcome.

Charges & Financial Obligations · Company commitment

There is no fee for sending or receiving a Zelle transfer

The agreement states that there is no fee for sending or receiving a transfer under the Service. Carrier charges for texts, described in the consent section, are separate charges by your wireless carrier.

Supporting quotations

There is no fee for sending or receiving a transfer under the Service.

Qualifications & exceptions

• Statement concerns a fee for sending or receiving a transfer.

Account & Service Control · Procedure

Zelle payments can be edited or canceled in the app or website until 11:59 PM ET the day before

One-time immediate Zelle payments process immediately and cannot be edited or canceled before processing. One-time future dated payments can be edited or canceled until 11:59 PM ET the day before they are scheduled; recurring payments until 11:59 PM ET the day before the next payment. After a payment has begun processing, you may cancel it only if it is pending because the recipient has not yet enrolled. You edit or cancel by going to the Pay & Transfer tab of the website or mobile app, selecting Zelle and finding the Activity section.

Supporting quotations

One-time immediate Zelle® payments process immediately and cannot be edited or canceled prior to payment processing.

You may edit or cancel one-time future dated payments prior to payment processing until 11:59 PM ET the day before the payment is scheduled to occur.

You may edit or cancel recurring payments until 11:59 PM ET the day before the next payment is scheduled to occur.

After a payment has begun processing, you may cancel such payment only if the payment is pending due to the recipient not yet enrolling in the Service.

You may edit or cancel Zelle® payments by going to the “Pay & Transfer” tab of the Bank of America website or mobile app and tapping on “Zelle®” and locating the Zelle® “Activity” section.

Qualifications & exceptions

• Cancellation after processing begins is limited to payments pending because the recipient has not enrolled.

Charges & Financial Obligations · Restriction or exception

Zelle sending is subject to daily and monthly dollar and frequency limits, lower in the first 60 days

Zelle transfers sent from your eligible Bank of America deposit accounts are subject to daily and monthly limits on the dollar amount and frequency of transfers. Daily limits are measured per calendar day and reset at 12:00 AM ET each day; monthly limits are measured per calendar month and reset at 12:00 AM ET on the first day of the month. Overall limits are lower for the first 60 days of your initial Zelle enrollment with your User ID, and the bank also limits the amount you can send to certain recipients each day. Limits apply even if your available balances are higher and are aggregate across all your combined Bank of America accounts enrolled with the Service. The bank will generally decline a transaction that exceeds a limit but may allow one in its sole discretion, and may temporarily permit a higher limit for certain recipients based on your transaction history and other risk-related factors, which applies only to the recipient it specifies and does not raise your overall limits or guarantee future exceptions.

Supporting quotations

Your ability to send money using the Service is subject to daily and monthly limits on the dollar amount and frequency of Zelle transfers.

Overall transfer limits will be lower for the first 60 days of your initial Zelle enrollment with your User ID.

Limits are aggregate and apply across all of your combined Bank of America accounts enrolled with the Service.

We will generally decline any transaction that would cause you to exceed any limit. However, we may allow transactions that exceed your limits in our sole discretion.

we may temporarily permit a higher limit for certain recipients based on your transaction history and other risk-related factors

does not increase your overall limits or guarantee future exceptions.

Qualifications & exceptions

• Limits are measured per calendar day (reset 12:00 AM ET) and per calendar month (reset 12:00 AM ET on the first).
• A temporary higher limit applies only to the specified recipient.

Charges & Financial Obligations · Restriction or exception

The bank can change or reduce Zelle limits for security, may not disclose them, and sets a $1.00 minimum

Bank of America may from time to time, for security reasons, change the frequency or dollar limits on what you can send by Zelle, and may not disclose certain limits or changes. All sending limits are subject to temporary reductions to protect the security of your account, other customer accounts or the Service. Not all features will always be available; for example you may be unable to schedule one-time future dated and recurring payments in the first sixty days after enrollment, or for certain recipients. The minimum for any single Zelle transfer is $1.00, and the agreement says there are no receiving limits for Zelle transfers.

Supporting quotations

We may from time to time, for security reasons, modify the limits, including the frequency, and/or the dollar amount of money you can send using the Zelle

We may not disclose certain limits or changes to limits for security reasons.

All sending limits are subject to temporary reductions to protect the security of your account

you may be unable to schedule one-time future dated and recurring payments during the first sixty (60) days after your initial enrollment in the Service, or for certain recipients.

The minimum transfer amount for any single Zelle

There are no receiving limits for Zelle

Qualifications & exceptions

• Changes and reductions are stated to be for security reasons.

Not stated here

• Limits the bank chooses not to disclose are unknown to the reader.

Charges & Financial Obligations · Context

Published Zelle limits depend on how long you have been enrolled and whether you are a consumer or small business

The agreement says Zelle transfer limits depend on how long you have been enrolled. A table follows with columns for the relationship (consumer or small business), the enrollment tenure, a daily limit and a monthly limit. The limit values for each row are explained in the cards for the table rows.

Supporting quotations

transfer limits depend on how long

Relationship

Your Zelle

Daily Limit

Monthly Limit

Qualifications & exceptions

• Introduces the table only; the row values are in separate cards.

Charges & Financial Obligations · Context

Consumer Zelle sending limits by enrollment tenure: $1,000, $2,000 or $3,500 daily, each with 10 transactions

For Consumer users, the table lists daily limits that rise with enrollment tenure: new enrollment up to 30 days, $1,000 and 10 transactions; tenure of 31 to 60 days, $2,000 and 10 transactions; tenure over 60 days, $3,500 and 10 transactions. A monthly limit of $20,000 and 60 transactions appears once, in the first (up to 30 days) row. The extracted table shows no separate monthly cell for the later tenure rows, and the source does not say in terms that the monthly figure covers them. Footnote 1 on the Consumer label says Private Bank and Merrill Lynch Wealth Management customers may be subject to higher dollar limits and total transfers.

Supporting quotations

Consumer1

New Zelle® enrollment <= 30 days

$1,000 / 10 transactions

$20,000 / 60 transactions

Zelle® enrollment tenure 31-60 days

$2,000 / 10 transactions

Zelle® enrollment tenure > 60 days

$3,500 / 10 transactions

Qualifications & exceptions

• Daily figures are per enrollment tenure band; each is stated as a dollar amount and a number of transactions.
• Higher limits may apply to Private Bank and Merrill Lynch Wealth Management customers (footnote 1).

Not stated here

• The extracted table lists the monthly limit only in the first Consumer row; whether it applies to every tenure band is not stated in the text.

Charges & Financial Obligations · Context

Small business Zelle sending limits by tenure: $2,000, $4,000, $8,000 or $15,000 daily, each with 20 transactions

For Small Business users, the daily limits rise with enrollment tenure: new enrollment up to 15 days, $2,000 and 20 transactions; 16 to 30 days, $4,000 and 20 transactions; 31 to 60 days, $8,000 and 20 transactions; over 60 days, $15,000 and 20 transactions. A monthly limit of $100,000 and 120 transactions appears once, in the first (up to 15 days) row; the extracted table shows no separate monthly cell for later rows and does not say in terms that it covers them. Footnote 1 says Private Bank and Merrill Lynch Wealth Management customers may be subject to higher limits, and footnote 2 says a small business customer not receiving small business limits should make sure to be logged in with the small business User ID.

Supporting quotations

Small Business1,2

New Zelle® enrollment <= 15 days

$2,000 / 20 transactions

$100,000 /120 transactions

Zelle® enrollment tenure 16-30 days

$4,000 / 20 transactions

Zelle® enrollment tenure 31-60 days

$8,000 / 20 transactions

Zelle® enrollment tenure > 60 days

$15,000 / 20 transactions

Qualifications & exceptions

• Small business tenure bands differ from the Consumer bands (up to 15 days, 16-30, 31-60, over 60).
• Small business limits require being logged in with the small business User ID (footnote 2).

Not stated here

• The extracted table lists the monthly limit only in the first Small Business row; whether it applies to every tenure band is not stated in the text.

Charges & Financial Obligations · Restriction or exception

Higher limits may apply to Private Bank and Merrill Lynch clients; small business users must log in as small business

Footnote 1 says Private Bank and Merrill Lynch Wealth Management customers may be subject to higher dollar limits and total transfers, and to contact their advisor for details. Footnote 2 says that a small business customer who is not receiving the small business limits should make sure they are logged in with their small business User ID.

Supporting quotations

1/ Private Bank and Merrill Lynch Wealth Management customers may be subject to higher dollar limits and total transfers.

2/ If you are a small business customer and are not receiving the small business limits, make sure you are logged in with your small business User ID.

Not stated here

• Higher limit amounts for Private Bank and Merrill Lynch Wealth Management customers are not stated.

Charges & Financial Obligations · Restriction or exception

Per-recipient daily limits apply to unenrolled or new recipients (consumer $500/$2,000; business $2,000/$4,000)

Additional limits apply to recipients who have not enrolled with Zelle or were recently added to your recipient list. For Consumer users the daily limit is $500 for a recipient not enrolled with Zelle and $2,000 for a new recipient in the first 5 days after being added; for Small Business users it is $2,000 for a recipient not enrolled and $4,000 for a new recipient in the first 5 days. Footnote 3 says these daily limits apply to each applicable recipient and reduce the total you may transfer to that recipient in a day even if your total daily sending limit is higher.

Supporting quotations

Additional Zelle® transfer limits apply to recipients who have not enrolled with Zelle® or have been recently added to your Zelle® recipient list.

Relationship

Who you

Daily Limit3

Consumer1

Recipient who is not enrolled with Zelle®

$500

New recipient you add for the first 5 days

$2,000

Small Business1

Recipient who is not enrolled with Zelle®

$2,000

New recipient you add for the first 5 days

$4,000

3/ Daily limits for Zelle® transfers to recipients not enrolled with Zelle® and/or recipients you recently added apply to each applicable recipient

Qualifications & exceptions

• Limits are per applicable recipient and per day, and cut your total to that recipient even if your overall daily limit is higher.
• The new-recipient limit applies for the first 5 days after the recipient is added.

Charges & Financial Obligations · Context

The Real Time Payments service lets you receive payment requests and pay them from an eligible checking account

You can use the Real Time Payments Service (RTP) to receive a Request for Payment (RFP) from individuals or businesses with a bank account at a participating financial institution, called the Payee, and to pay those RFPs to that Payee from an eligible checking account using RTP.

Supporting quotations

You can use the Real Time Payments Service

to pay such RFPs from an eligible checking account to that Payee using RTP.

Charges & Financial Obligations · Restriction or exception

RTP transfers are in U.S. dollars between participating U.S. banks, and you represent authority over the account

Transfers using RTP may be made only in U.S. Dollars and only between accounts at participating banks located in the United States. When you enroll to receive RFPs or send payments, you agree to the agreement's terms and represent that you have authority to authorize payments from the enrolled bank account.

Supporting quotations

Transfers using RTP may be made only in U.S. Dollars and only between accounts at banks located in the United States that are participating in RTP.

You represent that you have the authority to authorize payments from the enrolled bank account.

Qualifications & exceptions

• Both sender and receiver accounts must be at participating banks located in the United States.

Charges & Financial Obligations · Procedure

To avoid duplicate payments you agree to turn off e-bills and other recurring arrangements with the same Payee

To avoid duplicate payments to the same biller, you agree to turn off any e-bills, other duplicate electronic billings or recurring payment arrangements with the same Payee from whom you choose to receive an RFP. The agreement says failure to do so may result in over payments.

Supporting quotations

you agree to turn off any e-bills or other duplicate electronic billings or recurring payment arrangements you have with the same Payee from whom you elect to receive a RFP.

Failure to do so may result in over payments.

Account & Service Control · Restriction or exception

RTP payments come from a consumer checking account; the bank may require validation and may suspend your use

You agree not to send money for any purpose prohibited by law. You may make payments using your consumer checking account. Bank of America may require you to validate certain account information before you can send an RTP payment. It reserves the right to suspend or terminate your use of RTP if it believes, in its sole discretion, that you have violated these terms or are engaging in fraudulent or other illegal activity.

Supporting quotations

You agree that you will not send money to anyone for any purpose that is prohibited by law.

You may make payments using your consumer checking account.

We may require you to validate certain account information before you are permitted to send a payment using RTP.

We reserve the right to suspend or terminate your use of RTP if we believe, in our sole discretion

Qualifications & exceptions

• The trigger for suspension is the bank's own belief.

Charges & Financial Obligations · User right or choice

You can answer an RFP with an immediate or scheduled payment, any time of day, but not a recurring one

On receiving an RFP you may pay the amount you designate to the Payee or choose to disregard it. You can make a one-time immediate payment or a future-scheduled payment. Recurring payments are not available at this time. Payments can be made 24 hours a day, 7 days a week, including weekends and holidays.

Supporting quotations

Upon your receipt of a RFP, you may respond by making a payment in an amount you designate to the Payee submitting that RFP or you can elect to disregard the RFP.

You may make a one-time immediate payment or a future-scheduled payment in response to a RFP. Recurring payments are not available at this time.

You may make payments 24 hours a day, 7 days a week, including weekends and holidays.

Qualifications & exceptions

• Recurring payments are stated as not available at this time.

Not stated here

• The source does not say whether recurring payments will become available.

Charges & Financial Obligations · Company practice

Sending an RTP payment authorizes a debit; the bank does not control when the Payee is credited

By making a request to send a payment, you authorize Bank of America to debit your account and transfer the amount to the Payee you designate. Your account is debited immediately for a one-time immediate payment, or on the scheduled date for a future-scheduled payment, and the transfer is made in real time to the Payee's financial institution. The bank does not control when that institution credits the Payee's account or when your account with the Payee reflects the payment. If it fails to process a payment according to your properly completed instructions and the RTP requirements, it will reimburse late payment fees charged by the Payee, in addition to any other remedies available to you under Section 8.

Supporting quotations

By making a request to send a payment, you authorize us to debit your account for the amount of the payment and to transfer that amount to the Payee you designate.

your account will be debited immediately for a one time immediate payment, or on the date you have scheduled for a future-scheduled payment

we do not control when the financial institution will credit the intended Payee

we will reimburse you for any late payment fees charged by the Payee, in addition to any other remedies that may be available to you under Section 8 of this Agreement.

8. Error Resolution Procedures for Consumer Accounts

Qualifications & exceptions

• Reimbursement is for late payment fees charged by the Payee and depends on the bank's failure to follow properly completed instructions and RTP requirements.

Charges & Financial Obligations · Restriction or exception

RTP payments are irrevocable; you are responsible for the Payee and amount you enter

Because all RTP payments are irrevocable and cannot be reversed, the agreement says you should verify that the RFP comes from a Payee you know and trust and that the amount is correct before sending. Bank of America makes no representation or warranty that information in an RFP is accurate and complete; checking it is your responsibility. You remain responsible for a payment you authorize even if you enter the wrong amount, and the bank is not liable for typographical, keystroke or other errors you make.

Supporting quotations

Since all payments are irrevocable and cannot be reversed, you should be careful to verify that the RFP you receive is from a Payee you know and trust

We make no representations or warranties that the information contained in a RFP is accurate and complete.

You will still be responsible for any payment you authorize us to make even if you enter the wrong amount.

We will not be liable for any typographical, keystroke or other errors made by you.

Charges & Financial Obligations · Restriction or exception

There is no protection program for authorized RTP payments, and you resolve disputes with the Payee

Bank of America does not offer a protection program for authorized RTP payments. It will not be liable if you do not receive the goods or services you paid for, or if they are damaged or not what you expected. You are responsible for resolving any such dispute with the Payee you paid.

Supporting quotations

We do not offer a protection program for authorized payments made through RTP.

We will not be liable if you do not receive the goods or services that you paid for

You are responsible for resolving any such disputes you may have with the Payee to whom you sent a payment through RTP.

Qualifications & exceptions

• Concerns authorized payments.

Charges & Financial Obligations · Company commitment

No fee for RTP requests or payments; scheduled RTP payments can be canceled until 11:59 p.m. ET the business day before

There is no fee for receiving an RFP or making payments in response to an RFP using RTP. Immediate RTP transfers are irrevocable and cannot be reversed or stopped once made. Future-scheduled payments can be canceled by 11:59 p.m. ET on the business day before the scheduled transfer, in the Transfers section of the Bank of America website or mobile app under Activity.

Supporting quotations

There is no fee for receiving a RFP or making payments in response to a RFP using RTP.

Immediate transfers made using RTP are irrevocable and cannot be reversed or stopped once made.

Future-scheduled payments may be cancelled by 11:59 p.m. ET on the business day prior to the scheduled transfer

Qualifications & exceptions

• The fee statement concerns receiving RFPs and paying them.
• The cancellation deadline is the business day before the scheduled transfer.

Charges & Financial Obligations · Restriction or exception

RTP sending limits for consumer checking: $3,500 per 24 hours, $10,000 per 7 days, $20,000 per month

Payments sent using RTP are limited, for consumer checking, to $3500 and 10 transactions every 24 hours, $10,000 and 30 transactions every 7 days, and $20,000 and 60 transactions every month. An asterisk note says Private Bank and Merrill Lynch Wealth Management clients may be subject to higher dollar limits and total transfers and should contact their advisor.

Supporting quotations

The following limits will apply to payments sent using RTP*:

Every 24 hours

Every 7 days

Every Month

Consumer checking

$3500 / 10 transactions

$10,000 / 30 transactions

$20,000 / 60 transactions

*Private Bank and Merrill Lynch Wealth Management clients may be subject to higher dollar limits and total transfers.

Qualifications & exceptions

• Table gives limits only for consumer checking.
• Each period's limit is stated as a dollar amount and number of transactions.

Not stated here

• The source does not state how each period is measured or reset, or the higher limits for Private Bank and Merrill Lynch Wealth Management clients.

Legal Rights & Agreement Rules · Context

Liability for unauthorized RTP transfers is addressed by Section 8

The RTP section does not set its own rule for unauthorized transfers; it says to see Section 8 for information on your liability for unauthorized transactions. Section 8 (Error Resolution Procedures for Consumer Accounts) says you have no liability for unauthorized transactions if you notify the bank within 60 days after the statement showing the transaction is sent to you (90 days for certain Bill Pay transfers).

Supporting quotations

For information regarding your liability for unauthorized transactions, see Section 8 of this Agreement.

8. Error Resolution Procedures for Consumer Accounts

You will have no liability for unauthorized transactions if you notify us within 60 days after the statement showing the transaction has been sent to you

Qualifications & exceptions

• Section 8 is headed for consumer accounts; its detailed scope is described in the Section 8 cards.

Charges & Financial Obligations · Context

Section 6 covers ACH and wire transfers, including Remittance Transfers, which are governed by federal law

Transfers sent outside the United States that consumers initiate primarily for personal, family or household purposes are defined as Remittance Transfers and are governed by federal law (see Section 6.F). The agreement says it governs not only Remittance Transfers but also certain other transfers between your linked Bank of America accounts and your accounts at other financial institutions, or to someone else's account, using an account number and financial institution identifier.

Supporting quotations

Transfers sent outside of the United States that are initiated by consumers primarily for personal, family or household purposes

are governed by federal law (see section 6.F below).

This Agreement governs not only Remittance Transfers, but also certain other transfers between your linked accounts at Bank of America and your accounts at other financial institutions

Qualifications & exceptions

• Remittance Transfers are those initiated by consumers primarily for personal, family or household purposes and sent outside the United States.
• Remittance Transfers have their own rules in Section 6.F.

Account & Service Control · Procedure

For ACH and wire questions, cancellations or unauthorized transactions, call 800.432.1000 or write to the Tampa address

For transfers other than Remittance Transfers, including general questions, requests to cancel payments and transfers, or reports of unauthorized transactions, call 800.432.1000, or 866.758.5972 for small business accounts, Monday through Friday 7:00 a.m. to 10:00 p.m. and Saturday and Sunday 8:00 a.m. to 5:00 p.m. local time. From outside the continental U.S. call collect at 925.681.7600. You may also write to Bank of America at FL1-300-02-07, P.O. Box 25118, Tampa, FL 33622-5118. Contact information for Remittance Transfers is in Section 6.F.

Supporting quotations

For transfers other than Remittance Transfers, including general questions, requests for cancellation of payments and transfers, or to report unauthorized transactions, please call us at 800.432.1000 or 866.758.5972 for small business accounts

available Monday through Friday from 7:00 a.m. to 10:00 p.m., and Saturday and Sunday from 8:00 a.m. to 5:00 p.m., local time.

Bank of America FL1-300-02-07 P.O. Box 25118 Tampa, FL 33622-5118

For Remittance Transfers, please see the contact information in Section 6.F below.

Qualifications & exceptions

• Hours are in local time.
• Remittance Transfers use different contact information.

Security & Safeguards · Restriction or exception

You accept the security procedures as commercially reasonable and are bound by instructions under them

By enrolling and accessing the Service with your User ID, password and other methods the bank may require, such as security questions or one-time passcodes, you acknowledge that the system includes security procedures for transfers initiated through the Service that are commercially reasonable. You agree to be bound by instructions, whether authorized or unauthorized, that Bank of America implements in compliance with these procedures, unless you gave prior notice of possible unauthorized use of your password and the bank had a reasonable opportunity to act on that notice. Separately, the agreement's Section 8 says that for consumer accounts you have no liability for unauthorized transactions reported within 60 days after the statement; this section does not say how the two provisions fit together.

Supporting quotations

you acknowledge and agree that this system includes security procedures for transfers initiated through this Service that are commercially reasonable.

You agree to be bound by instructions, whether authorized or unauthorized, which we implement in compliance with these procedures, unless you have given us prior notice of possible unauthorized use of your password and we had a reasonable opportunity to act on such notice.

You will have no liability for unauthorized transactions if you notify us within 60 days after the statement showing the transaction has been sent to you

Qualifications & exceptions

• Applies to transfers initiated through this Service.
• The exception requires prior notice and a reasonable opportunity to act.

Not stated here

• The source does not state how this binding-instructions provision interacts with the Section 8 protections for unauthorized transactions.

Cross-references

• contrast (model-proposed): No liability for unauthorized transactions reported within 60 days; later losses may not be recovered — Section 6.A says you are bound by instructions the bank implements under its security procedures, whether authorized or unauthorized, unless you gave prior notice; Section 8.B says you have no liability for unauthorized transactions reported within 60 days of the statement. The two pull in different directions and the source does not reconcile them.

Charges & Financial Obligations · Context

Three Business Day ACH (outbound) for small business: $5000 per transaction, $1.00 fee, 8:00 p.m. ET cutoff

For Three Business Day ACH (outbound), the table lists the Small Business row with a sending limit of $5000 per transaction, a receiving limit of N/A, a fee of $1.00 and a cutoff of 8:00 (all eastern PM). Footnote 5 says you may not be eligible to make Three Business Day ACH transfers as a Consumer or Small Business, and that eligibility is based on a variety of factors. Footnote 1 describes when funds are debited and typically credited.

Supporting quotations

Three Business Day ACH (outbound)5

Small Business

$5000

N/A

$1.00

8:00

5/ You may not be eligible to make Three Business Day ACH transfers as a Consumer or Small Business. Eligibility for making such transfers is based on a variety of factors.

Qualifications & exceptions

• Eligibility is customer-specific (footnote 5).
• Cutoff is 8:00 p.m. Eastern under the column header.

Not stated here

• N/A in the receiving limit column is not defined in the source, so it does not establish that receiving is unavailable or unlimited.
• The eligibility factors are not described.

Charges & Financial Obligations · Context

Three Business Day ACH (inbound) for consumers: $1,000 receiving limit, $0.00 fee, 8:00 p.m. ET cutoff

For Three Business Day ACH (inbound), the table lists the Consumer row with a sending limit of N/A, a receiving limit of $1,000 per transaction, a fee of $0.00 and a cutoff of 8:00 (all eastern PM). Footnote 5 says you may not be eligible to make Three Business Day ACH transfers. Footnote 6 says that if Three Business Day ACH (Inbound) is available in your online or mobile banking, you must first receive an aggregate of $500.00 in one or more such transfers, the first received at least 60 days earlier, before you can start a Next Business Day ACH (Inbound) transfer.

Supporting quotations

Three Business Day ACH (inbound)5, 6

Consumer

N/A

$1,000

$0.00

8:00

6/ If Three Business Day ACH (Inbound) is an available transfer type in your online or mobile banking experience, in order to initiate a Next Business-Day ACH (Inbound) transfer, you must first receive an aggregate of $500.00 in one or more Three Business Day ACH (Inbound) transfers, and the first Three Business Day ACH transfer must have been received at least 60 days prior to the first Next Business Day ACH transfer.

Qualifications & exceptions

• The $500.00 aggregate and 60-day conditions apply to starting Next Business Day ACH (Inbound) transfers, and only if Three Business Day ACH (Inbound) is available to you.
• Cutoff is 8:00 p.m. Eastern under the column header.

Not stated here

• N/A in the sending limit column is not defined in the source.

Charges & Financial Obligations · Context

Next Business Day ACH (outbound): consumer $1000 and $0.00, small business $5000 and $5.00, 8:00 p.m. ET cutoff

For Next Business Day ACH (outbound), the table lists Consumer and Small Business sub-rows. The sending limits shown are $1000 and $5000 per transaction, the receiving limit is N/A, the fees shown are $0.00 and $5.00, and each cutoff is 8:00 (all eastern PM). The cells appear in the order Consumer then Small Business, so the lower limit and fee read as Consumer and the higher as Small Business; the extracted table lists the values in order rather than labelling each one.

Supporting quotations

Next Business Day ACH (outbound)

Consumer

Small Business

$1000

$5000

N/A

$0.00

$5.00

8:00

8:00

Qualifications & exceptions

• Assignment of each value to Consumer or Small Business follows the order of the cells.
• Cutoff is 8:00 p.m. Eastern under the column header.

Not stated here

• N/A in the receiving limit column is not defined in the source.

Charges & Financial Obligations · Context

Next Business Day ACH (inbound), consumers: $1,000 receiving limit, $0.00 fee, funds may be delayed

For Next Business Day ACH (inbound), the table lists the Consumer row with a sending limit of N/A, a receiving limit of $1,000, a fee of $0.00 and a cutoff of 8:00 (all eastern PM). Footnote 7 says Bank of America may delay the availability of funds transferred into your deposit account through Next Business Day ACH (Inbound) services that debit an external account, and a delay may apply even if similar transfers were made available sooner. Footnote 6 sets the prior-receipt conditions for starting these transfers where Three Business Day ACH (Inbound) is available.

Supporting quotations

Next Business Day ACH (inbound)6, 7

Consumer

N/A

$1,000

$0.00

8:00

7/ We may delay the availability of funds transferred into your Bank of America deposit account through Next Business Day ACH (Inbound) transfer services that debit an external (non-Bank of America) account.

A delay may apply even if similar transfers have been previously made available sooner.

Qualifications & exceptions

• The delay applies to transfers that debit an external, non-Bank of America account.
• Cutoff is 8:00 p.m. Eastern under the column header.

Not stated here

• N/A in the sending limit column is not defined in the source.
• The source does not say how long a delay may last.

Charges & Financial Obligations · Context

Same Business Day domestic wires (outbound): consumer $1000, small business $5000, $30.00 fee, 5:00 p.m. ET cutoff

For Same Business Day (domestic) Wire Transfer (outbound), the table lists Consumer and Small Business sub-rows with sending limits of $1000 and $5000 per transaction, a receiving limit of N/A, a fee of $30.00 in each of the two fee cells, and a cutoff of 5:00 (all eastern PM). Cells are listed in the order Consumer then Small Business. Footnote 3 sets a minimum of $10.00 per transaction for Same Business Day (Domestic) and International wires and says daily and monthly limits may also apply.

Supporting quotations

Same Business Day (domestic) Wire Transfer (outbound)

Consumer

Small Business

$1000

$5000

N/A

$30.00

$30.00

5:00

3/ The minimum transfer amount (per transaction) for any Same Business Day (Domestic) Wire transfer and International Wire Transfer is $10.00. Daily and monthly limits may also apply.

Qualifications & exceptions

• Assignment of each value to Consumer or Small Business follows the order of the cells.
• Cutoff is 5:00 p.m. Eastern under the column header.

Not stated here

• N/A in the receiving limit column is not defined in the source.
• Daily and monthly limits are mentioned but not stated here.

Charges & Financial Obligations · Context

Consumer international outbound wires: $1000 limit, $45.00 fee in U.S. dollars, 5:00 p.m. ET cutoff

For International Wire Transfer (outbound), the Consumer row shows a sending limit of $1000 per transaction, a receiving limit of N/A and a cutoff of 5:00 (all eastern PM). The fee is $45.00 for wires sent in US Dollars; there is no wire transfer fee for wires sent in foreign currency, but exchange rate markups apply. Footnote 4 adds that other fees or amounts may apply, including those charged by the recipient's financial institution, foreign taxes and other fees in the wire process, and that for foreign currency wires the markups are included in the Bank of America, N.A. exchange rate, from which the bank makes money; the rates are set in its sole discretion. Footnote 8 says funds are debited on the business day you direct processing and the bank begins processing that day, with special rules for Remittance Transfers in Section 6.F.

Supporting quotations

International Wire Transfer (outbound)8

Consumer

$1000

N/A

$45.00 for wire transfers sent in US Dollar

No wire transfer fee for wire transfers sent in foreign currency, but exchange rate markups apply

5:00

4/ For international wire transfers, other fees or amounts may also apply

markups associated with the currency conversion are included in the Bank of America, N.A. exchange rate and we make money from the foreign currency exchange.

These rates are determined by Bank of America in its sole discretion.

8/ For international wire transfers (outbound), funds will be debited from your Bank of America account on the business day you direct us to initiate processing of the transfer.

Qualifications & exceptions

• Foreign-currency wires carry no wire fee but exchange rate markups apply, and the bank profits from the currency exchange.
• Other fees, such as those of the recipient's institution and foreign taxes, may also apply.
• Cutoff is 5:00 p.m. Eastern under the column header.

Not stated here

• N/A in the receiving limit column is not defined in the source.
• The amount of the exchange rate markup and of other fees is not stated.

Charges & Financial Obligations · Context

Small business international outbound wires: $5000 limit, $45.00 fee in U.S. dollars, 5:00 p.m. ET cutoff

For International Wire Transfer (outbound), the Small Business row shows a sending limit of $5000 per transaction, a receiving limit of N/A and a cutoff of 5:00 (all eastern PM). The fee is $45.00 for wires sent in US Dollars; there is no wire transfer fee for wires sent in foreign currency, but exchange rate markups apply. Footnote 4 says other fees or amounts may also apply, such as those charged by the recipient's financial institution and foreign taxes.

Supporting quotations

International Wire Transfer (outbound)8

Small Business

$5000

N/A

$45.00 for wire transfers sent in US Dollar

No wire transfer fee for wire transfers sent in foreign currency, but exchange rate markups apply

5:00

4/ For international wire transfers, other fees or amounts may also apply

Qualifications & exceptions

• Foreign-currency wires carry no wire fee but exchange rate markups apply.
• Cutoff is 5:00 p.m. Eastern under the column header.

Not stated here

• N/A in the receiving limit column is not defined in the source.
• The amount of the exchange rate markup and of other fees is not stated.

Charges & Financial Obligations · Company practice

Domestic transfers are debited when you direct processing and typically credited same, next or third business day

Footnote 1 says that for domestic transfers, funds are debited from your Bank of America account on the business day you direct the bank to start processing, and typically credited to the receiving account on the same business day, the next business day or the third business day (small business only), depending on your choice. Footnote 2 says that for the Direct Payments Service, fees and limits are in the Business Services Addendum.

Supporting quotations

1/ For domestic transfers, funds will be debited from your Bank of America account on the business day you direct us to initiate processing of the transfer

depending on your choice.

For Direct Payments Service, see the

Qualifications & exceptions

• Credit timing is stated as typical, not guaranteed.
• Third business day is for small business only.

Not stated here

• The text of the Business Services Addendum is not supplied here, so this card cannot say the fees and limits for the Direct Payments Service.

Security & Safeguards · User right or choice

Higher transaction limits may be available with Secured Transfer or a registered USB security key

Footnote 3 says you may be eligible for higher transaction limits if you add Secured Transfer to receive a one-time passcode on your mobile device or register a USB security key, and that higher limits may also apply to Bank of America Private Bank, Merrill or small business accounts.

Supporting quotations

You may be eligible for higher transaction limits if you add Secured Transfer to receive a one-time passcode on your mobile device or register a

Higher transaction limits may also apply for Bank of America Private Bank, Merrill or small business accounts.

Qualifications & exceptions

• Stated as eligibility, not as a right.

Not stated here

• The text of the USB security key page is not supplied here; the higher limit amounts are not stated.

Charges & Financial Obligations · Restriction or exception

Three Business Day ACH has eligibility limits, and Next Business Day inbound ACH can require earlier transfers

Footnote 5 says you may not be eligible to make Three Business Day ACH transfers as a Consumer or Small Business, and eligibility depends on a variety of factors. Footnote 6 says that if Three Business Day ACH (Inbound) is available in your online or mobile banking, to start a Next Business Day ACH (Inbound) transfer you must first receive an aggregate of $500.00 in one or more Three Business Day ACH (Inbound) transfers, and the first of those must have been received at least 60 days before the first Next Business Day ACH transfer.

Supporting quotations

You may not be eligible to make Three Business Day ACH transfers as a Consumer or Small Business.

Eligibility for making such transfers is based on a variety of factors.

you must first receive an aggregate of $500.00 in one or more Three Business Day ACH (Inbound) transfers

the first Three Business Day ACH transfer must have been received at least 60 days prior to the first Next Business Day ACH transfer.

Qualifications & exceptions

• The $500.00 and 60-day conditions apply only if Three Business Day ACH (Inbound) is available to you.

Not stated here

• The factors that decide eligibility are not described.
• The source does not say what applies if Three Business Day ACH (Inbound) is not available in your banking experience.

Charges & Financial Obligations · Restriction or exception

Funds from Next Business Day ACH (inbound) transfers that debit an external account may be delayed

Bank of America may delay the availability of funds transferred into your deposit account through Next Business Day ACH (Inbound) services that debit an external (non-Bank of America) account. The agreement says a delay may apply even if similar transfers were previously made available sooner.

Supporting quotations

We may delay the availability of funds transferred into your Bank of America deposit account through Next Business Day ACH (Inbound) transfer services

A delay may apply even if similar transfers have been previously made available sooner.

Not stated here

• The source does not say how long a delay may last.

Charges & Financial Obligations · Company practice

International outbound wires are debited on the day you direct processing; Remittance Transfers have special rules

For international outbound wire transfers, funds are debited from your account on the business day you direct the bank to start processing, and the bank begins processing that day. Section 6.F has special rules for Remittance Transfers.

Supporting quotations

8/ For international wire transfers (outbound), funds will be debited from your Bank of America account on the business day you direct us to initiate processing of the transfer.

Bank of America will begin processing the transfer on that business day.

See Section 6.F for special rules applicable to Remittance Transfers.

Charges & Financial Obligations · Restriction or exception

ACH and wire send limits are set at the User ID level; small business users must log in with the small business ID

ACH and wire send limits are set at the customer profile (User ID) and apply to all accounts visible in the From dropdown when starting an ACH or wire payment. A small business customer not receiving small business limits is told to make sure they are logged in with their small business User ID.

Supporting quotations

ACH/Wires send limits are set at the customer profile (User ID) and apply to all accounts visible in the

If you are a Small Business customer and are not receiving the Small Business limits, make sure you are logged in with your Small Business User ID.

Charges & Financial Obligations · Context

ACH and wires are alternatives to Zelle and Bill Pay when delivery by a date matters or funds go outside the U.S.

You may also move money within the U.S. without a transfer fee through Zelle or Bill Pay. The agreement presents ACH and wire transfers as alternatives for when delivery of funds domestically by a specific date is critical or when transferring funds outside the U.S.

Supporting quotations

You may also move money within the U.S. without a transfer fee by using Zelle

ACH and Wire transfers are alternatives that allow you to transfer funds when delivery of funds domestically by a specific date is critical or when you are transferring funds outside the U.S.

Qualifications & exceptions

• The no-transfer-fee statement is about moving money within the U.S. with Zelle or Bill Pay.

Charges & Financial Obligations · Restriction or exception

Small business customers can pay out but not pull in from external accounts, and must hold payee authorization

Small business customers may transfer funds from their business checking account to an individual's or vendor's account at another financial institution, but may not transfer funds from an external account to their small business account. Before scheduling a transfer to an individual, you agree you have received a signed authorization from the payee that has not been revoked, and you agree to give the bank a copy on request. Before scheduling a vendor payment, you agree you have the vendor's authorization to pay by electronic means.

Supporting quotations

Small business customers may transfer funds from their business checking account to an individual's or vendor's account at another financial institution, but may not transfer funds from an external account to their small business account.

Before scheduling a transfer to an individual, you agree that you will have received a signed authorization from the payee

You agree to provide a copy of the authorization to us upon our request.

Before scheduling any vendor payment, you agree that you will have received authorization from the vendor to make the payment by electronic means.

Qualifications & exceptions

• Applies to small business customers.

Account & Service Control · Restriction or exception

Registering external accounts, and which transfer types are outbound only

To register a non-Bank of America account you must provide identifying information. For inbound transfers you agree to register only personal accounts that you own or have authority to transfer funds from, and if the bank cannot verify your ownership of a non-Bank of America account for any reason it will deny the request. Same-Business-Day Wire transfers are not available for inbound transfers, transfers to accounts outside the United States are available for outbound Wire transfers only, and ACH transfers are not available for international transfers.

Supporting quotations

You will need to provide certain identifying information about each non-Bank of America account in order to register that account for this Service.

you agree that you will only attempt to register non-Bank of America personal accounts that you own or for which you have the authority to transfer funds.

if we are unable to verify your ownership of a non-Bank of America account for whatever reason, we will deny your request.

Same-Business-Day Wire transfers are not available for inbound transfers.

Transfers to accounts located outside the United States are available for outbound Wire transfers only. ACH transfers are not available for international transfers.

Qualifications & exceptions

• The personal-account ownership agreement is stated for inbound transfers.

Charges & Financial Obligations · Restriction or exception

The bank cannot guarantee timely delivery or return of funds when another institution is slow

Bank of America cannot guarantee timely delivery or return of funds if another financial institution fails to act in time. Beneficiary banks in some countries may take several days or even weeks to credit the receiving account, and currency conversion charges may also apply to international outbound transfers.

Supporting quotations

Bank of America cannot guarantee the timely delivery or return of funds as a result of the failure of another financial institution to act in a timely manner.

beneficiary banks located in some countries may take several days or even weeks to credit the receiving account

Currency conversion charges also may apply to international outbound transfers.

Charges & Financial Obligations · Restriction or exception

Check each transfer confirmation promptly: interest compensation depends on reporting a discrepancy within 30 days

For each transfer the bank emails a confirmation showing the date, amount and the bank or institution involved. You agree to examine it promptly and tell the bank immediately of any discrepancy with your records. Bank of America will not be liable for interest compensation, as otherwise set forth in the agreement, unless it is notified of the discrepancy within 30 days of your receipt of the confirmation or your bank statement including the transfer, whichever is earlier. You also acknowledge that if a payment order describes a beneficiary inconsistently by name and account number, the beneficiary's bank may pay based on the account number even if it identifies a different person, and your obligation to pay the transfer is not excused by such payment.

Supporting quotations

For each transfer, we will e-mail a confirmation to you at the e-mail address indicated in our records.

You agree to examine the confirmation promptly upon receipt and to notify us immediately of any discrepancy

Bank of America will not be liable for interest compensation, as otherwise set forth in this Agreement, unless Bank of America is notified of the discrepancy within 30 days

payment might be made by the beneficiary

Qualifications & exceptions

• The 30 days run from your receipt of the confirmation or statement, whichever is earlier.
• The interest compensation provision referred to is 'as otherwise set forth in this Agreement'.

Not stated here

• The source does not point to the specific provision that sets out interest compensation.

Charges & Financial Obligations · Restriction or exception

You must have enough funds, including fees, on the scheduled date or face overdraft charges

You agree to have sufficient available funds in the designated deposit account to cover all transfers, including applicable transfer fees, on the scheduled date. If funds are insufficient the bank may elect not to initiate one or more transfers. If it does initiate the transfer, possibly with attempts on later business days, it may cause an overdraft for which you are liable, along with any Overdraft Item fees set out in your Deposit Agreement.

Supporting quotations

You agree that you will have sufficient available funds in the designated deposit account to cover all transfers, including any applicable transfer fees, on the date scheduled.

If an account does not have sufficient available funds on the scheduled date, we may elect not to initiate one or more of the transfers.

it may cause an overdraft in your account in which case you shall be liable for the overdraft and any Overdraft Item fees, as set forth in your Deposit Agreement.

Not stated here

• The Deposit Agreement's Overdraft Item fee amounts are not supplied in this source.

Charges & Financial Obligations · Permission or license

The bank may choose any route for your transfer, and currency conversions can carry a markup it profits from

You agree that Bank of America may use any means or routes it considers suitable, in its sole discretion, to execute your transfer. For small business customers who transfer U.S. dollars to a non-U.S. dollar account, the payment may be converted to local currency by any originating, intermediary or receiving bank, payment system or payment service provider, including Bank of America or an affiliate. The bank and/or an affiliate include a markup or fee on that conversion and may profit from it. The exchange rate section says the bank may set and assign rates without notice, in its sole discretion, and provides all-in pricing that may include profit, fees and other markups.

Supporting quotations

You agree that Bank of America may use any means or routes which we in our sole discretion consider suitable to execute your transfer.

For small business customers, if you transfer funds in U.S. dollars to a non-U.S. dollar account, your payment may be converted into the local currency by any originating, intermediary or receiving bank, payment system or payment service provider, including Bank of America or an affiliate, as applicable. We and/or an affiliate include a markup or fee on such currency conversion and may profit in connection with any such currency conversion.

We may determine a currency exchange rate and assign it to your transaction without notice to you.

We provide all-in pricing for exchange rates. The price provided may include profit, fees, costs, charges or other markups as determined by us in our sole discretion.

Qualifications & exceptions

• The currency-conversion sentence is stated for small business customers sending U.S. dollars to a non-U.S. dollar account.
• Rates and markups are determined in the bank's sole discretion.

Not stated here

• The size of any markup or fee is not stated.

Legal Rights & Agreement Rules · Restriction or exception

Wires and ACH transfers are governed by the rules of the system used; Remittance Transfers follow EFTA and New York law

The bank gives notice that Same-Business-Day domestic wires and international outbound wires may be executed through Fedwire, CHIPS or SWIFT. Payment orders through Fedwire are governed by Federal Reserve Regulation J and operating rules, through CHIPS by the CHIPS Operating Rules, and through SWIFT by the SWIFT operating rules. For Remittance Transfers, the Electronic Funds Transfer Act prevails over those rules if they are inconsistent, and the rights and obligations that apply to Remittance Transfers are set out in the EFTA and, as applicable, New York law, notwithstanding anything to the contrary in the agreement. ACH transfers may go through the clearing house processor the bank selects or directly to another bank, and are subject to the National Automated Clearing House Association rules or the bank's agreement with the other bank.

Supporting quotations

Bank of America hereby gives notice that Same-Business-Day domestic wire transfers and international outbound wire transfers may be executed through Fedwire, a funds transfer system operated by the Federal Reserve Banks, through CHIPS (Clearing House Interbank Payments System), a funds transfer system operated by The Clearing House or through SWIFT (Society for Worldwide Interbank Financial Telecommunication).

Federal Reserve Regulation J and all applicable Federal Reserve operating rules shall govern the payment orders.

the CHIPS Operating Rules shall govern the payment orders.

the SWIFT operating rules shall govern the payment orders.

the provisions of EFTA shall prevail.

Notwithstanding anything to the contrary contained herein, the rights and obligations that apply to Remittance Transfers are set forth in the EFTA and, as applicable, as set forth in New York law.

ACH transfers may be made through the Automated Clearing House processor selected by us or directly to another bank

Qualifications & exceptions

• The EFTA-prevails sentence is limited to Remittance Transfers and to inconsistencies with the named system rules.

Not stated here

• The text of Regulation J, the CHIPS and SWIFT rules, Nacha rules, the EFTA and New York law is not supplied in this source.

Charges & Financial Obligations · Company practice

Scheduled ACH and wire features depend on your profile; weekend items process the prior business day

Future scheduled and recurring transfer features may be available depending on the platform functionality provided for your customer profile (User ID). Where supported, ACH and wire transfers scheduled for a weekend or non-business day are processed on the prior business day. You find out whether these features are available when you use the Services.

Supporting quotations

Future scheduled and recurring transfer features may be available to you depending on the platform functionality provided for your customer profile (User ID).

Where supported, ACH and wire transfers scheduled for a weekend or a non-business day will be processed on the prior business day.

Qualifications & exceptions

• Applies where the feature is supported for your profile.

Charges & Financial Obligations · Restriction or exception

Once an ACH or wire is processing you can no longer cancel it, and amendments need every institution's agreement

Except for Remittance Transfers, if you direct the bank to begin processing a transfer immediately, or its status is In Process or Processed, you no longer have the right to cancel it. Bank of America may at its option accept cancellations or amendments. If it attempts to cancel or amend, the reversal request or amendment must be agreed to by each financial institution that accepted a payment order for the transfer before it is acted on, and you agree the bank has no liability if a cancellation or amendment is not completed. Cancellation procedures for Remittance Transfers are in Section 6.F.

Supporting quotations

Except for Remittance Transfers, if you direct us to begin processing a transfer immediately or a transfer's status is In Process or Processed, you no longer have the right to cancel it.

Bank of America may at its option accept your cancellations or amendments to a transfer.

Bank of America shall have no liability if a cancellation or amendment is not completed.

Please see Section 6.F for the cancellation procedures applicable to Remittance Transfers.

Qualifications & exceptions

• Remittance Transfers are excepted and have their own cancellation rules.

Account & Service Control · User right or choice

Future scheduled ACH and wire transfers can be canceled in Online Banking until midnight ET on the processing date

Except for Remittance Transfers, and where future scheduled and recurring transfer features are available to you, you can cancel future scheduled and recurring domestic transfers before midnight ET on the date processing is scheduled to begin, by logging into Online Banking; this is the preferred method. You may also ask to cancel by phone at 800.432.1000 for consumer accounts or 866.758.5972 for small business accounts, or collect at 925.681.7600 from outside the continental U.S. After you cancel a future-dated transfer its status changes to Canceled. If your online banking access ends, the cancellation section says future scheduled transfers not already in process are canceled, with stated exceptions.

Supporting quotations

you can cancel future scheduled and recurring domestic transfers prior to midnight ET on the date processing for the transfer is scheduled to be initiated by logging into your account in Online Banking

This is the preferred method for cancelling transfers.

After you cancel a future-dated transfer, the status changes to Canceled.

we will cancel all future scheduled transfers and payments you set up using the Services which are not already in process; however, we will not, subject to certain exceptions, cancel any (i) Home Loan PayPlans, which you can manage by contacting us at the number on your mortgage loan statement, or (ii) internal transfers between your checking/saving accounts and your Merrill or Private Bank investment accounts, which you can manage through your Merrill or Private Bank online accounts, as applicable.

Qualifications & exceptions

• Covers domestic transfers, not Remittance Transfers, and only where scheduled features are available to you.
• Deadline is midnight ET on the date processing is scheduled to be initiated.

Charges & Financial Obligations · Restriction or exception

An international transfer can be recalled only if the beneficiary's bank agrees, and you may lose on the exchange rate

Once an international outbound transfer has been sent, or for Remittance Transfers after the 30 minute cancellation period, you may ask for it to be recalled and the bank passes the request to the beneficiary's bank. If that bank agrees to return the funds, then on confirmation of receipt the bank credits your account at its current retail buy rate for that currency that day. The rate may differ from the original rate, which may cause a loss to you, and the beneficiary's bank may deduct charges from the amount returned. The bank has no liability if the beneficiary's bank or foreign beneficiary refuses the recall.

Supporting quotations

Once an international outbound transfer has been sent, or, in the case of Remittance Transfers, after the 30 minute cancellation period has passed, you may request that a transfer be recalled, and we will communicate your request to the beneficiary's bank.

we will credit your account at the current Bank of America retail buy rate for that currency that day

the exchange rate may be different from the original rate applicable to the transfer, which may result in a loss to you.

the beneficiary's bank may assess charges for their services, which will be deducted from the amount returned to you.

We will have no liability to you if the beneficiary's bank or foreign beneficiary refuses your request to recall the international wire transfer.

You have the right to cancel a Remittance Transfer for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited.

Qualifications & exceptions

• A recall depends on the beneficiary's bank agreeing to return the funds.
• The credit is at the bank's retail buy rate that day, which can differ from the original rate.

Not stated here

• The amount of the beneficiary bank's charges and the retail buy rate are not stated.

Charges & Financial Obligations · Restriction or exception

A wire returned for no fault of the bank is credited at the retail buy rate less returning-bank charges

If the receiving bank or beneficiary's bank returns a wire transfer for no fault of Bank of America, the bank credits your account at its current retail buy rate for that currency that day. The agreement says the exchange rate will be different from the original rate, which may result in a loss to you, and a returning bank and/or beneficiary's bank may assess charges that are deducted from the amount returned.

Supporting quotations

If a wire transfer is returned by the receiving bank or beneficiary's bank for no fault of ours, we will credit your account at the current Bank of America retail buy rate for the currency that day

the exchange rate will be different from the original rate applicable to the transfer, which may result in a loss to you.

a returning bank and/or beneficiary's bank may assess charges for their services, which will be deducted from the amount returned to you.

Qualifications & exceptions

• Applies to returns for no fault of Bank of America.

Not stated here

• The source does not say how a return caused by the bank's fault is handled in this paragraph.

Legal Rights & Agreement Rules · Restriction or exception

These liability terms cover same-day domestic wires and business-account transfers; consumer ACH uses Section 8

The liability terms in this part apply to Same-Business Day Domestic Wire transfers and to all ACH and wire transfers from a business account. The agreement says liability for ACH transfers to or from a Bank of America consumer account is described in Section 8, and liability for Remittance Transfers is described in Section 6.F. Section 8 (Error Resolution Procedures for Consumer Accounts) says you have no liability for unauthorized transactions reported within 60 days after the statement showing them is sent.

Supporting quotations

The following applies to Same-Business Day Domestic Wire transfers and all ACH and Wire transfers from a business account.

The liability for ACH transfers to or from a Bank of America consumer account is described in Section 8 below.

The liability for Remittance Transfers is described in Section 6.F below.

8. Error Resolution Procedures for Consumer Accounts

You will have no liability for unauthorized transactions if you notify us within 60 days after the statement showing the transaction has been sent to you

Qualifications & exceptions

• Consumer ACH liability and Remittance Transfer liability are governed by other sections.

Not stated here

• The source does not say which liability terms apply to a consumer's wire transfer other than a Same-Business Day Domestic wire or a Remittance Transfer.

Charges & Financial Obligations · Restriction or exception

Liability for failed or wrong-amount transfers is limited to correction, or a refund plus up to 60 days' interest

If Bank of America fails or delays a transfer, or sends less than the amount you instructed, then unless the law or the agreement provides otherwise its liability is limited to correcting the error. If it sends more than instructed, or permits an unauthorized transfer after a reasonable time to act on your notice of possible unauthorized use, its liability is limited to a refund of the amount erroneously paid or transferred plus interest from the transfer date to the refund date, but not more than 60 days' interest. Any interest owed is calculated at the average federal funds rate at the Federal Reserve Bank in the district where the bank is headquartered, for each day, on a 360-day year.

Supporting quotations

If we fail or delay in making a transfer pursuant to your instructions, or if we make a transfer in an erroneous amount that is less than the amount per your instructions

our liability shall be limited to correcting the error.

our liability will be limited to a refund of the amount erroneously paid or transferred, plus interest thereon from the date of the transfer to the date of the refund, but in no event to exceed 60 days' interest.

such interest shall be calculated based on the average federal funds rate at the Federal Reserve Bank in the district where Bank of America is headquartered for each day interest is due, computed on the basis of a 360-day year.

Qualifications & exceptions

• Limits apply unless otherwise required by law or otherwise provided in the agreement.
• The refund-plus-interest remedy is for transfers in an excessive amount or unauthorized transfers permitted after a reasonable time to act on your notice.

Cross-references

• contrast (model-proposed): Small business: late or short payments get interest only; excess amounts get a refund plus up to 60 days' interest — For a failed or delayed payment, Section 6.E limits liability to correcting the error, while the small business provision limits it to interest on the amount not timely paid; Section 9.C sends ACH and wire liability to Section 6.E.

Legal Rights & Agreement Rules · Restriction or exception

The bank excludes special, indirect and consequential damages and your attorney's fees for ACH and wire services

Unless otherwise required by law, Bank of America is not liable to you for special, indirect or consequential damages, including loss or damage from subsequent wrongful dishonor resulting from its acts or omissions, or lost profits, even if advised in advance of the possibility. It is not liable for your attorney's fees except as required by law. The agreement's general Limitation of Liability section separately excludes a broader range of damages for the Services.

Supporting quotations

Unless otherwise required by law, in no event will Bank of America be liable to you for special, indirect or consequential damages including, without limitation, loss or damage from subsequent wrongful dishonor resulting from our acts or omissions or lost profits, even if we are advised in advance of the possibility of such damages.

We shall not be liable for your attorney

EXCEPT AS OTHERWISE PROVIDED HEREIN, AND SUBJECT TO APPLICABLE LAW, IN NO EVENT WILL WE OR OUR VENDORS

Qualifications & exceptions

• Exclusions apply unless otherwise required by law.

Not stated here

• How the general Limitation of Liability section and this paragraph interact where both apply is not stated here.

Legal Rights & Agreement Rules · Restriction or exception

The bank is liable for ACH and wire services only for negligence and is not responsible for third parties

You expressly agree that Bank of America is liable to you only for its negligent performance or non-performance of the ACH and Wire Transfer services, and that its responsibility is limited to reasonable and ordinary care. Unless the law requires otherwise, it is not liable for any error, delay or other act or omission of any third party, including third parties it uses to execute a payment order or perform a related act, and no such third party is deemed its agent.

Supporting quotations

You expressly agree that Bank of America shall be liable to you only for our negligent performance or non-performance of the ACH and Wire Transfer services

Bank of America shall not be liable for any error or delay on the part of any third party

no such third party shall be deemed to be our agent.

Qualifications & exceptions

• The third-party exclusion applies unless the law requires otherwise.

Charges & Financial Obligations · Restriction or exception

The bank disclaims liability for its exchange rates, but Remittance Transfer rates are set in disclosures

Bank of America accepts no liability for its exchange rates and disclaims any liability, including direct, indirect or consequential loss, if its rates differ from rates offered or reported by third parties, or offered by it at a different time or location, for a different amount or through a different payment medium. For Remittance Transfers, the exchange rate applied is set out in the disclosures provided under federal law.

Supporting quotations

We do not accept any liability for our exchange rates.

any liability if our exchange rates are different from rates offered or reported by third parties

For Remittance Transfers, the exchange rate to be applied to the transfer will be set forth in disclosures provided to you for the transfer in accordance with federal law.

Charges & Financial Obligations · Context

Remittance Transfers are consumer transfers to a foreign recipient, with federal-law rights explained each time

A Remittance Transfer is an electronic transfer of funds initiated by a consumer primarily for personal, family or household purposes to a designated recipient in a foreign country. Federal law gives rights and obligations for Remittance Transfers, including disclosure, cancellation and error resolution rights, that may differ from those for other funds transfers. Your rights for a Remittance Transfer will be explained in a disclosure provided when you initiate each one.

Supporting quotations

The following applies to Remittance Transfers.

a Remittance Transfer is an electronic transfer of funds initiated by a consumer primarily for personal, family or household purposes to a designated recipient in a foreign country.

Federal law provides certain rights and obligations related to Remittance Transfers that may differ from rights and obligations that apply to other types of funds transfers

Your rights with respect to Remittance Transfers will be explained to you in a disclosure provided to you at the time you initiate each Remittance Transfer.

Qualifications & exceptions

• Applies to consumer-initiated transfers primarily for personal, family or household purposes to a designated recipient in a foreign country.

Charges & Financial Obligations · Company commitment

Remittance Transfers come with disclosures and a receipt, but some recipient costs are not disclosed

Before sending a Remittance Transfer, the bank provides disclosures including, if applicable, the amount to be transferred, a description of fees or taxes it imposes, the total amount, and the exchange rate it will use if you say the receiving account is in a foreign currency and identify it. If you choose to transfer money in foreign currency, disclosures also show, in that currency, the transfer amount, third-party fees and total to be received. The recipient may receive less than disclosed because of foreign taxes and fees charged by the recipient's financial institution, which are not required to be disclosed. After you confirm acceptance you are shown a receipt with those items plus the date funds will be available, information identifying the recipient, and a statement of your rights if there is an error or you wish to cancel.

Supporting quotations

Prior to sending a Remittance Transfer, we will provide you with certain important disclosures including, if applicable:

Please note the recipient may receive less than the total amount disclosed due to foreign taxes and fees charged by the

Once you confirm your acceptance of the Remittance Transfer terms, you will be shown a receipt which includes the items listed above

(iii) a statement of your rights in the event of an error or if you wish to cancel the transfer, as described below.

Qualifications & exceptions

• Disclosure items are stated as 'if applicable'.
• Foreign taxes and recipient-institution fees are not required to be disclosed.

Not stated here

• The amount of foreign taxes or recipient-institution fees is not stated.

Charges & Financial Obligations · Restriction or exception

If you give an incorrect account or institution number and the funds cannot be recovered, you may lose the payment

You are notified that if you provide an incorrect account number or institutional identifying number and the bank cannot recover the funds, you may lose the amount of the payment order.

Supporting quotations

You are hereby notified that in the event that you provide an incorrect account number or institutional identifying number, and we are not able to recover the funds, you may lose the amount of the payment order.

Account & Service Control · Procedure

To report an error with a Remittance Transfer, call 877.337.8357 or collect at 302.781.6374 from outside the U.S.

If you think there has been an error or problem with your Remittance Transfer, call 877.337.8357, or from outside the U.S. call collect at 302.781.6374. The deadlines and what to include are in the next provisions of the same section.

Supporting quotations

If you think there has been an error or problem with your Remittance Transfer:

Call us at 877.337.8357; or, from outside the U.S. call us collect at 302.781.6374.

Account & Service Control · Procedure

You can also write about a Remittance Transfer error, and the bank points to wire transfer FAQs

You can write to Bank of America, N.A. at PO Box 25118, Tampa, FL 33622-5118 about a Remittance Transfer error or problem. The agreement says frequently asked questions about wire transfers, including error resolution procedures, can be viewed on a web page it names.

Supporting quotations

You can also write to us at:

Bank of America, N.A. PO Box 25118 Tampa, FL 33622-5118

Frequently asked questions about wire transfers including error resolution procedures, can be viewed by accessing

Not stated here

• The text of the wire transfer FAQs page is not supplied here, so this card cannot say what it contains.

Account & Service Control · Procedure

Report a Remittance Transfer error within 180 days; the bank decides within 90 days and reports in 3 business days

You must contact the bank within 180 days of the date it indicated funds would be available to the recipient, and tell it your name and address or telephone number, the error or problem and why you believe it is one, the recipient's name and, if known, telephone number or address, the dollar amount, and the confirmation code or number. The bank will determine whether an error occurred within 90 days after you contact it and promptly correct any error. It will tell you the results within three business days after completing its investigation; if it decides there was no error it sends a written explanation, and you may ask for copies of documents it used.

Supporting quotations

You must contact us within 180 days of the date we indicated to you that funds would be made available to the recipient.

Your name and address or telephone number;

The error or problem with the transfer, and why you believe it is an error or problem;

The name of the person receiving the funds

The dollar amount of the transfer; and

The confirmation code or number of the transaction.

We will determine whether an error occurred within 90 days after you contact us and we will correct any error promptly.

We will tell you the results within three business days after completing our investigation.

You may ask for copies of any documents we used in our investigation.

Qualifications & exceptions

• The 180 days run from the date the bank indicated funds would be made available to the recipient.

Charges & Financial Obligations · User right or choice

You can cancel a Remittance Transfer for a full refund within 30 minutes unless the funds were picked up or deposited

You have the right to cancel a Remittance Transfer for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited. The best way is to log into the Bank of America Mobile Application or Online Banking; you can also visit a financial center or call 1.877.337.8357, or collect at 1.302.781.6374 from outside the U.S. You must provide information to identify the transfer, including the amount and where the funds were sent. The bank refunds your money within three business days of your request as long as the funds have not been picked up or deposited into a recipient's account.

Supporting quotations

What to do if you want to cancel a Remittance Transfer:

You have the right to cancel a Remittance Transfer for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited.

The best way to cancel: log into your account in the Bank of America Mobile Application or into Online Banking

We will refund your money within three business days of your request to cancel a transfer as long as the funds have not already been picked up or deposited into a recipient

Qualifications & exceptions

• The right applies within 30 minutes of payment and ends if funds are picked up or deposited.

Charges & Financial Obligations · Permission or license

The bank sets and can change exchange rates at its discretion, and its rate is likely worse than inter-bank

Bank of America may determine a currency exchange rate and assign it to your transaction without notice. You accept all risks from rate fluctuations. Any assigned rate is set in its sole discretion based on factors it considers relevant, including market conditions, rates charged by others, its desired rate of return, and market and credit risk, and can change at any time without notice. Rates for retail and commercial transactions, and for after-hours and weekend transactions, differ from large inter-bank rates, rates from other dealers may differ, and the rate offered may be different from, and likely inferior to, the rate the bank pays to acquire the currency. The bank reserves the right to refuse to process a foreign exchange request.

Supporting quotations

We may determine a currency exchange rate and assign it to your transaction without notice to you.

you acknowledge and accept all risks that may result from such fluctuations.

that exchange rate will be determined by us in our sole discretion

The exchange rate you are offered may be different from, and likely inferior to, the rate paid by us to acquire the underlying currency.

We reserve the right to refuse to process any request for a foreign exchange transaction.

Qualifications & exceptions

• Applies to a rate the bank assigns to your foreign exchange transaction.

Charges & Financial Obligations · Company practice

Exchange rates are all-in prices that may include profit and fees, which can differ by customer

The bank provides all-in pricing for exchange rates. The price may include profit, fees, costs, charges or other markups as the bank determines in its sole discretion. The fee or markup level may differ between customers and for the same customer depending on the method or venue used for execution.

Supporting quotations

We provide all-in pricing for exchange rates. The price provided may include profit, fees, costs, charges or other markups as determined by us in our sole discretion.

The level of the fee or markup may differ for each customer

Not stated here

• The size of the profit, fee or markup is not stated.

Charges & Financial Obligations · Restriction or exception

The bank disclaims liability for its exchange rates, including when they differ from other rates

The bank does not accept liability for its exchange rates and disclaims liability, including direct, indirect or consequential loss, if its rates differ from rates offered or reported by third parties, or offered by it at a different time, at a different location, for a different amount or involving a different payment medium.

Supporting quotations

We do not accept any liability for our exchange rates.

any liability if our exchange rates are different from rates offered or reported by third parties

Account & Service Control · Company practice

General, Security and Automatic alerts go to your primary email; Security and Automatic cannot be turned off

The bank provides General & Security alerts when important changes are made to your account online, such as to your email, home address, telephone number, User ID or password, or for unusual card activity. They are activated automatically and sent to your primary email address; you may turn off General alerts but not Security alerts. Automatic Alerts give account notifications such as a money transfer, insufficient funds or paperless statement availability. They are activated automatically, sent to your primary email address only, and cannot be turned off.

Supporting quotations

We provide four types of alerts:

General & Security Alerts are sent to you when important changes are made online to your account

General and Security alerts are automatically activated and sent to your primary email address. If you choose, you may turn off General alerts, but not Security alerts.

Automatic Alerts provide you with important account notifications

Automatic alerts are automatically activated and sent to your primary email address only. You may not turn off Automatic Alerts.

Qualifications & exceptions

• General alerts can be turned off; Security and Automatic alerts cannot.
• Automatic Alerts go to the primary email address only.

Account & Service Control · User right or choice

Account Alerts are opt-in and personalized insights are on by default, and both can be turned off

Account Alerts let you choose optional alert messages for your accounts, such as payment reminders or transaction alerts for credit or debit card charges. You must select and activate them and can turn them off at any time. Personalized insights and guidance to help manage your finances are sent through mobile app push notifications; insights are activated automatically and you can turn them off at any time.

Supporting quotations

Account Alerts allow you to choose optional alert messages for your accounts

You must select and activate account alerts; you can turn off account alerts at any time.

Personalized insights and guidance to help manage your finances which are sent through Mobile app push notifications. Insights are automatically activated; you can turn off insights at any time.

Security & Safeguards · Company practice

Alerts are not encrypted, may show your name and account details, and the bank can add or cancel alerts

The bank may add new alerts or cancel old ones, and usually but not always notifies you when it cancels one. Because alerts are not encrypted, it never includes your full account number, but alerts may include your name and some account information, such as balance or due date. Anyone with access to your messages could view the alert information.

Supporting quotations

We may add new alerts from time to time, or cancel old alerts. We usually notify you when we cancel alerts, but are not obligated to do so.

Because alerts are not encrypted, we will never include your full account number.

alerts may include your name and some information about your accounts, such as your account balance or due date. Anyone who has access to your messages could view the alert information.

Account & Service Control · Procedure

Alerts go to your primary email, and optionally to a second email, text or push; you must report contact changes

Alerts are sent to the email address you provided as your primary email address. For General & Security and Account Alerts you can also choose a secondary email address, a mobile device that accepts text messages (Section 7.B) or push notifications to the mobile app, and you can control push delivery in the app. If your email address or mobile number changes you are responsible for informing the bank. Bank of America does not charge for delivering alerts, but your carrier may impose text or data charges.

Supporting quotations

Alerts will be sent to the email address you have provided as your primary email address for the Services.

For General & Security and Account Alerts, you can also choose to have these sent to a secondary email address, a mobile device that accepts text messages

If your email address or your mobile number changes, you are responsible for informing us of that change.

While Bank of America does not charge for the delivery of the alerts, please be advised that text or data charges or rates may be imposed by your carrier.

Qualifications & exceptions

• Secondary email, text and push options apply to General & Security and Account Alerts.

Legal Rights & Agreement Rules · Restriction or exception

Alerts may be delayed or fail and the bank does not guarantee delivery, accuracy or liability for actions you take

The bank tries to deliver alerts in a timely manner with accurate information, but alerts may be delayed or prevented by factors beyond its control, such as system failures or misdirected delivery. It does not guarantee delivery or accuracy. You agree it is not liable for delays, failure to deliver, misdirected delivery, errors in content, or actions taken or not taken by you or a third party as the result of an alert.

Supporting quotations

alerts may be delayed or prevented by a variety of factors beyond our control

We don't guarantee the delivery or accuracy of alerts.

You agree that we are not liable for any delays, failure to deliver, or misdirected delivery of any alert; for any errors in the content of an alert or for any actions taken or not taken by you or a third party as the result of an alert.

Legal Rights & Agreement Rules · Restriction or exception

Alerts may arrive at any time, including 9 p.m. to 8 a.m., and the bank disclaims liability for timing

By using the Services you acknowledge that communications, alerts or notifications may be sent and received electronically by email, text or push at any time of day, including outside business hours and between 9 p.m. and 8 a.m. local time. You agree the bank is not liable for damages or other liability related to the time of day they are sent or received.

Supporting quotations

Services-related communications, alerts, or notifications may be sent by us and received by you electronically

between the hours of 9 p.m. and 8 a.m. local time.

You agree that the Bank will not be liable for any damages or other liability related to the time of day any electronic communications, alerts, or notifications are sent or received.

Legal Rights & Agreement Rules · Restriction or exception

Account Alerts are a courtesy for information only and are not a debt collection attempt

By requesting Account Alerts you understand that the request does not create a right to receive them, that they are sent periodically as a courtesy and at the bank's discretion, and that you are not entitled or obligated to receive them. Alerts sent in response to your request are for informational purposes only and are not meant to be, and should not be construed as, a demand for payment, an attempt to collect a debt, a request on an obligation, an attempt to impose personal liability for a discharged debt, or an attempt to modify any bankruptcy plan or discharge order.

Supporting quotations

such request does not create a right to receive Account Alerts from Bank of America

Account Alerts will be sent to you periodically as a courtesy

are not intended and should not be construed as a demand for payment, an attempt to collect a debt

Qualifications & exceptions

• Concerns Account Alerts sent in response to your request.

Use & Processing · Permission or license

Adding a mobile number for text alerts certifies your authority and consents to auto-dialed texts

You may add a mobile phone number to your profile. By doing so you certify that you are the account holder for the mobile account or have the account holder's permission to use it, and you consent to receive alerts using auto-dialer technology and to receive text messages; text message fees may apply from your carrier plan. You can text STOP to 692632 at any time to stop SMS text alerts you activated on the Alerts Settings pages; alerts sent to your primary email address are not affected. To restore text alerts, reactivate them on the Alerts Settings pages. For help, send HELP to 692632.

Supporting quotations

Online Banking Alerts via Text Message

By adding a mobile phone number to your profile, you are certifying that you are the account holder for the mobile phone account or have the account holder

You are also consenting to receive alerts using auto-dialer technology and to receiving text messages.

You can text STOP to 692632 at any time to stop SMS text alerts that you activated on the Alerts Settings pages.

To restore text alerts, go to the Alerts Settings pages and reactivate the alerts.

Qualifications & exceptions

• Adding a mobile number is optional.
• STOP ends text alerts only; alerts to the primary email address continue.

Security & Safeguards · User right or choice

Security text alerts come from free short codes; text STOP to any short code to stop all of them

The bank may also send credit card, business line of credit and/or debit card security text alerts to your mobile number when applicable. They come from short codes that are Free to End User, though data rates may apply on your carrier plan. You can opt out of all security alerts at any time by texting STOP to any listed short code; opting out of any of the alerts stops all security text alerts, and you receive a confirmation text. To opt back in, text UNDO to any listed short code or call the number on the back of your card. Text HELP to any listed code for more information.

Supporting quotations

We may also send credit card, business line of credit and/or debit card security text alerts to your mobile phone number when applicable.

Text alerts will be delivered from a short code number which are Free to End User (FTEU), however, data rates may apply depending on your mobile carrier plan.

You can opt out of all security alerts at any time by sending the word STOP to any of the short codes below.

Opting out of any of the alerts will automatically STOP all security alerts via text message from being sent to you.

To opt back into receiving all security text alerts, text UNDO to any of the short codes listed below or call us at the number on the back of your card.

Qualifications & exceptions

• Opting out of any alert stops all security text alerts.

Security & Safeguards · Context

Short codes and toll free numbers: credit card and ATM/debit card alerts, fraud and non-fraud

The short code table lists, by product: credit card (non-fraud) 49739 and 800.427.2449; credit card (fraud) 322632 and 844.585.0488; ATM/debit card (non-fraud) 65216 and 800.432.1000; ATM/debit card (fraud) 39989 and 844.585.0485.

Supporting quotations

Product

Short Code

Toll Free Number

Credit card (Non-Fraud)

49739

800.427.2449

Credit card (Fraud)

322632

844.585.0488

ATM/debit card (Non-Fraud)

65216

800.432.1000

ATM/debit card (Fraud)

39989

844.585.0485

Qualifications & exceptions

• Each row pairs a product with a short code for text alerts and a toll free number.

Security & Safeguards · Context

Short codes and toll free numbers: mobile wallet, digital fingerprint, account takeover and payments

The table lists: Mobile Wallet 47518 and 855.262.0541; Digital fingerprint 55983 and 866.500.6260; Account takeover 56433 and 866.376.7091; Zelle, Wires, ACH and Bill Pay 80814 and 866.376.4584.

Supporting quotations

Product

Short Code

Toll Free Number

Mobile Wallet

47518

855.262.0541

Digital fingerprint

55983

866.500.6260

Account takeover

56433

866.376.7091

Zelle®, Wires, ACH and Bill Pay

80814

866.376.4584

Qualifications & exceptions

• Each row pairs a product with a short code for text alerts and a toll free number.

Security & Safeguards · Context

Short codes and toll free numbers: rewards, account opening, ACH/balance transfer and checking or savings

The table lists: Rewards redemption 82096 and 844.585.0488; Account opening 82958 and 866.258.4982; ACH/balance transfer 85382 and 866.222.4145; Checking and/or money market savings account 86006 and 877.887.8935.

Supporting quotations

Product

Short Code

Toll Free Number

Rewards redemption

82096

844.585.0488

Account opening

82958

866.258.4982

ACH/balance transfer

85382

866.222.4145

Checking and/or money market savings account

86006

877.887.8935

Qualifications & exceptions

• Each row pairs a product with a short code for text alerts and a toll free number.

Security & Safeguards · Context

Short codes and toll free numbers: SMS on demand, credit card application, small business card, restrictions

The table lists: SMS on demand 90208 and 800.432.1000; Credit card application 91207 and 888.230.6262; Small Business credit card 96264 / 659543 and 800.427.2399; Account restrictions 85594 and 877.488.7843.

Supporting quotations

Product

Short Code

Toll Free Number

SMS on demand

90208

800.432.1000

Credit card application

91207

888.230.6262

Small Business credit card

96264 / 659543

800.427.2399

Account restrictions

85594

877.488.7843

Qualifications & exceptions

• Each row pairs a product with a short code for text alerts and a toll free number.

Data Access & Collection · Context

The alerts section points to the bank's website for privacy and security practices and its U.S. Consumer Privacy Notice

At the end of the alerts section the agreement tells you to go to the bank's website for information about its privacy and security practices and a link to its U.S. Consumer Privacy Notice. This agreement does not itself state those practices.

Supporting quotations

For information about our privacy and security practices and a link to our U.S. Consumer Privacy Notice, go to our website at

Not stated here

• The text of the U.S. Consumer Privacy Notice and the website's privacy practices is not supplied here, so this card cannot say how the bank collects or uses data.

Account & Service Control · Procedure

Report errors or questions about electronic transactions by calling 800.432.1000 or writing to the Tampa address

For errors or questions about electronic transactions on consumer accounts, call 800.432.1000, or call collect at 925.681.7600 from outside the continental U.S. You may also write to Bank of America, FL1-300-02-07, P.O. Box 25118, Tampa, FL 33622-5118. Contact the bank immediately if your statement or transaction record is wrong, you need more information about a transaction, an unauthorized person has discovered your password for the Services, or someone has transferred or may transfer money from your account without your permission.

Supporting quotations

8. Error Resolution Procedures for Consumer Accounts

Call us at 800.432.1000

If you are calling from outside of the continental U.S., call us collect at 925.681.7600

FL1-300-02-07 P.O. Box 25118 Tampa, FL 33622-5118

Contact us immediately if you think:

Your statement or transaction record is wrong

You need more information about a transaction listed on your statement

An unauthorized person has discovered your password for the Services

Someone has transferred or may transfer money from your account without your permission

Qualifications & exceptions

• Section 8 is headed for consumer accounts.

Not stated here

• Your statements and transaction records are not part of this source, so this card cannot say what they show.

Account & Service Control · Restriction or exception

You must report an error within 60 days after the first statement showing it, or 90 days for certain Bill Pay transfers

The bank must hear from you no later than 60 days after it sent the first statement on which the problem or error appeared, or 90 days if it relates to a Bill Pay transfer funded from an account at another financial institution for payment to an external third-party Payee. For an error involving an unauthorized transaction, the agreement points to Section 8.B.

Supporting quotations

We must hear from you no later than 60 days after we have sent the FIRST statement on which the problem or error appeared

(or 90 days if the problem or error relates to a transfer initiated through the Bill Pay Service and funded from an account maintained at another financial institution for payment to an external, third-party Payee)

Please see Section 8.B below regarding reporting an error involving an unauthorized transaction.

Qualifications & exceptions

• The 90-day period applies only to Bill Pay transfers funded from an account at another financial institution for payment to an external, third-party Payee.

Account & Service Control · Procedure

If you report by phone the bank may require written confirmation within ten business days and asks for certain details

If you tell the bank verbally, it may require you to send your complaint or question in writing or by email within ten business days. When you contact it, provide your name and account number, the date and dollar amount of the transaction, the Payee's name if it is a bill payment, the transaction number if available, and a description of the transaction you are unsure about, and explain as clearly as you can why you believe there is an error or why you need more information.

Supporting quotations

If you tell us verbally, we may require you to send us your complaint or question in writing or via email within ten (10) business days.

Your name and account number

The date and dollar amount of the transaction in question

The name of the Payee if the transaction in question is a bill payment

The transaction number assigned, if available

A description of the transaction about which you are unsure

Please explain as clearly as you can why you believe there is an error or why you need more information.

Account & Service Control · Company commitment

The bank decides within 10 business days or investigates up to 45 days (90 for new accounts) with a provisional credit

The bank will determine whether an error occurred within 10 business days after hearing from you and will promptly correct any error it made. If it needs more time it may take up to 45 days to investigate, and in that case provisionally credits your account within 10 business days for the amount you think is in error. If it asks for your complaint in writing and does not receive it within 10 business days, it reserves the right not to provisionally credit your account. For errors involving new accounts, it may take up to 90 days to investigate and up to 20 business days to provisionally credit. It will tell you the results within 3 business days after completing its investigation, sending a written explanation if it finds no error, and you may request copies of the documents it used.

Supporting quotations

We will determine whether an error occurred within 10 business days after we hear from you, and we will promptly correct any error we have made.

we may take up to 45 days to investigate your complaint or question.

we will provisionally credit your account within 10 business days for the amount you think is in error

we reserve the right not to provisionally credit your account.

For errors involving new accounts, we may take up to 90 days to investigate your complaint or question and up to 20 business days to provisionally credit your account.

We will tell you the results within 3 business days after we complete our investigation.

If we conclude there was no error, we will send you a written explanation. You may request copies of the documents that we used in our investigation.

Qualifications & exceptions

• The provisional credit commitment depends on the longer 45-day investigation, and the bank may withhold it if a requested written complaint is not received within 10 business days.
• New accounts have longer periods (90 days and 20 business days).

Not stated here

• The source does not define a new account.

Account & Service Control · Restriction or exception

Remittance Transfer errors follow Section 6.F, and the bank does not investigate disputes on external account statements

If your transaction was a Remittance Transfer, the agreement points you to the error resolution procedures in Section 6.F. Except for Bill Pay transfers funded from an account at another financial institution for payment to an external third-party Payee, Bank of America is not responsible for investigating or resolving errors or disputes for electronic transactions that appear on your External Account statement; you should contact the financial institution that provided that statement.

Supporting quotations

If your transaction was a Remittance Transfer

please see the error resolution procedures in Section 6.F.

Bank of America is not responsible for investigating or resolving errors or other disputes for electronic transactions that appear on your External Account statement.

Except for transfers initiated through the Bill Pay Service that are funded from an account maintained at another financial institution

Qualifications & exceptions

• The external account exclusion does not cover Bill Pay transfers funded from an external account for payment to an external third-party Payee.

Security & Safeguards · Procedure

Tell the bank at once if your password is compromised; unauthorized use could cost you all your funds

Tell the bank at once if you believe your password has been compromised or that someone has transferred or may transfer money from your account without your permission. The best way to minimize loss is to call immediately. The agreement warns that unauthorized use of the Services could cause you to lose all your money in your accounts plus any amount available under your Balance Connect overdraft protection service.

Supporting quotations

B. Limitation of Liability for Online Banking Transactions

Tell us at once if you believe your password has been compromised

The best way to minimize your loss is to call us immediately.

The unauthorized use of the Services could cause you to lose all of your money in your accounts

Legal Rights & Agreement Rules · User right or choice

No liability for unauthorized transactions reported within 60 days; later losses may not be recovered

You have no liability for unauthorized transactions if you notify the bank within 60 days after the statement showing the transaction was sent to you, or 90 days if it was a Bill Pay transaction funded from an account at another financial institution for payment to an external third-party Payee. If you do not, you may not get back money lost from any unauthorized transaction that occurs after the close of that period, if the bank can show it could have stopped the transaction had you notified it in time. If qualifying extenuating circumstances, such as a long trip or hospital stay, kept you from telling the bank, it may extend the time periods.

Supporting quotations

You will have no liability for unauthorized transactions if you notify us within 60 days after the statement showing the transaction has been sent to you

you may not get back any of the money you lost from any unauthorized transaction that occurs after the close of the 60-day period

if we can show that we could have stopped the transaction if you had notified us in time.

If qualifying extenuating circumstances (such as a long trip or hospital stay) kept you from telling us, we may extend the time periods.

Qualifications & exceptions

• The protection depends on notifying within 60 days (90 for certain Bill Pay transfers) after the statement.
• Loss after the period can be recovered only if the bank cannot show it could have stopped the transaction.
• Extension for extenuating circumstances is at the bank's option (may).

Not stated here

• The source does not say how the bank shows that it could have stopped a transaction.

Cross-references

• narrowed by (model-proposed): Zelle does not guarantee who users are; a payment induced by misrepresentation is not 'unauthorized' — The Zelle section says a payment induced by misrepresentation of goods, services or the recipient's identity is not an 'unauthorized' transaction under Section 8.B, which narrows who can rely on the no-liability rule.
• contrast (model-proposed): You accept the security procedures as commercially reasonable and are bound by instructions under them — Section 6.A says you are bound by instructions the bank implements under its security procedures, whether authorized or unauthorized, unless you gave prior notice; Section 8.B says you have no liability for unauthorized transactions reported within 60 days of the statement. The two pull in different directions and the source does not reconcile them.
• narrowed by (model-proposed): If you let someone use your credentials you are responsible for what they do until you tell the bank — If you permit another person to use your credentials you remain responsible for what that person does until you notify the bank, which narrows the no-liability rule for unauthorized transactions.
• contrast (model-proposed): Small businesses are responsible for all transactions by users, and the bank is not liable before it is told of misuse — For small business accounts you are responsible for all transactions by you and designated users, and the bank is not liable before it is told of misuse; for consumer accounts Section 8.B gives no liability for unauthorized transactions reported within 60 days.

Legal Rights & Agreement Rules · Context

A transaction is unauthorized if someone without actual authority initiates it and you receive no benefit

For this section, a transaction is unauthorized if it is initiated from your account by someone other than you who does not have actual authority to initiate it and from which you receive no benefit. Transactions resulting from listed situations, including your account being accessed without your permission, or your debit card, username or password being lost, stolen, compromised or used without your permission, are considered unauthorized. Further listed situations continue in the next provisions.

Supporting quotations

A transaction is unauthorized for purposes of this Section, if it is initiated from your account by someone other than you, who does not have actual authority to initiate that transaction and from which you receive no benefit.

Your account has been accessed without your permission;

Your debit card, username, or password has been lost, stolen, compromised, or used without your permission;

Qualifications & exceptions

• Definition applies for purposes of Section 8.

Security & Safeguards · Procedure

Transfers you did not make or permit also count as unauthorized; notify the bank at once

The list of situations considered unauthorized also includes someone having transferred money from your account without your permission and your statement showing transfers out of your account that you did not make or permit. In capital letters the agreement says to notify Bank of America at once if you believe any of these have happened to your account.

Supporting quotations

Someone has transferred money from your account without your permission; or

Your statement shows transfers out of your account that you did not make or permit.

NOTIFY BANK OF AMERICA AT ONCE if you believe any of these have happened to your account.

Security & Safeguards · Restriction or exception

If you let someone use your credentials you are responsible for what they do until you tell the bank

If you permit another person to use your User ID, password and related codes, you are responsible for all transactions that person performs, even if they exceed your authorization, until you notify the bank that the person is no longer authorized so it can block the credentials or codes and issue new ones. Transactions that you or someone acting with you initiates with fraudulent intent are also authorized transactions. This sits alongside the rule that you have no liability for unauthorized transactions reported in time.

Supporting quotations

If you permit another person to use your User ID and password and related code(s), you are responsible for all transactions that person performs (even if he or she exceeds your authorization)

until you notify us that the person is no longer authorized so we may block

Transactions that you or someone acting with you initiates with fraudulent intent are also authorized transactions.

You will have no liability for unauthorized transactions if you notify us within 60 days after the statement showing the transaction has been sent to you

Qualifications & exceptions

• Responsibility continues until you notify the bank that the person is no longer authorized.

Cross-references

• narrows (model-proposed): No liability for unauthorized transactions reported within 60 days; later losses may not be recovered — If you permit another person to use your credentials you remain responsible for what that person does until you notify the bank, which narrows the no-liability rule for unauthorized transactions.

Legal Rights & Agreement Rules · Restriction or exception

The unauthorized-transaction rules come from Regulation E and do not apply to business accounts

The agreement notes that these liability rules are established by Regulation E, which implements the federal Electronic Fund Transfer Act and does not apply to business accounts. Terms not defined in the agreement but defined in Regulation E carry the Regulation E meaning. The bank's own liability policy for consumer deposit accounts may give more protection if you report unauthorized transactions promptly, and the state law that applies to your account may give more time to report or more protection than Regulation E. The unauthorized transaction provisions of Section 8.B apply only to accounts maintained with Bank of America, except Bill Pay transfers funded from an External Account for payment to an external third-party Payee.

Supporting quotations

These liability rules are established by Regulation E, which implements the federal Electronic Fund Transfer Act and does not apply to business accounts.

All terms in this Section not defined in this Agreement but defined in Regulation E will have the meaning given in Regulation E.

Our liability policy regarding unauthorized transactions on consumer deposit accounts may give you more protection, provided you report the transactions promptly.

the state law applicable to your account may give you more time to report an unauthorized transaction or may give you more protection than Regulation E.

the unauthorized transaction provisions of this Section 8.B apply only to accounts maintained with Bank of America.

Qualifications & exceptions

• Regulation E does not apply to business accounts, so these protections are stated for consumer accounts.
• Section 8.B covers only accounts maintained with Bank of America, with an exception for certain Bill Pay transfers.

Not stated here

• The text of Regulation E, the bank's liability policy and the applicable state law are not supplied, so this card cannot say what additional protection they provide.

Legal Rights & Agreement Rules · Company commitment

The bank is liable if it fails to complete a transaction on time or in the right amount, with exceptions

If Bank of America does not complete a transaction to or from your account on time, or in the correct amount, according to its agreement with you, it will be liable for your losses or damages. The agreement lists exceptions, introduced by 'for instance': it is not liable where, through no fault of its own, you do not have enough available funds or credit (including Balance Connect overdraft protection); the Services were not working properly and you knew of the malfunction when you started; circumstances beyond its control such as fire or flood prevented the transaction despite reasonable precautions; or there are postal delays or processing delays by the Payee. A final item says other exceptions not specifically mentioned apply.

Supporting quotations

If we do not complete a transaction to or from your account on time, or in the correct amount according to our agreement with you, we will be liable for your losses or damages.

However, there are some exceptions. For instance, we will not be liable where:

Through no fault of ours, you don't have enough available funds in your account (or available funds under your Balance Connect® overdraft protection service), or credit to cover the transaction or transfer

The Services weren't working properly, and you knew about the malfunction when you started the transaction or transfer

Circumstances beyond our control (such as fire or flood) prevented the transaction or transfer, despite reasonable precautions

There are postal delays or processing delays by the Payee

Other exceptions not specifically mentioned apply.

Qualifications & exceptions

• The listed exceptions are examples ('for instance'), and the last item adds unspecified exceptions.

Not stated here

• The source does not say what the unspecified other exceptions are.

Cross-references

• exception to (model-proposed): Except as the agreement provides otherwise, neither the bank nor Zelle is liable for Zelle transfers or your typos — Section 8.C makes the bank liable for losses when it does not complete a transaction on time or in the correct amount, while the Zelle liability section says neither the bank nor Zelle is liable for transfers 'except as otherwise provided in this Agreement'.
• contrast (model-proposed): The bank and vendors disclaim liability for all damages from the Services, and your only remedy is to stop using them — The general Limitation of Liability section excludes all damages arising from the Services 'except as otherwise provided herein', while Section 8.C makes the bank liable for losses from failing to complete a transaction on time or in the correct amount. The source does not say how far each reaches in a given case.

Legal Rights & Agreement Rules · Context

Liability for consumer ACH transfers is in Section 8; wires and international transfers are in Section 6

For liability on Same-Business Day Outbound wire transfers and international transfers, the agreement points to Section 6. For Three-Business Day ACH and Next Business Day ACH transfers to or from a Bank of America consumer account, liability is as described in Section 8.

Supporting quotations

For the provisions governing our liability for Same-Business Day Outbound wire transfers and international transfers please see Section 6.

Our liability for Three-Business Day ACH transfers and Next Business Day ACH transfers involving a transfer to or from a Bank of America consumer account is as described in Section 8.

Qualifications & exceptions

• The ACH pointer applies to transfers to or from a Bank of America consumer account.

Account & Service Control · Procedure

Bill Pay payments funded from an external account: contact the bank; they show on the other bank's statement

For Bill Pay transfers funded from an External Account and paid to an external third-party payee, you should contact Bank of America directly about questions or errors. The bank says it is responsible for this Service and for investigating and resolving errors in accordance with the agreement. It does not provide a separate periodic statement for these transfers, which appear on the statement from the financial institution that maintains the External Account.

Supporting quotations

you should contact us directly regarding any questions or errors concerning the transaction.

Bank of America is responsible for this Service and for investigating and resolving any errors in accordance with this Agreement.

We do not provide a separate periodic statement for these transfers.

Security & Safeguards · Procedure

Section 9 applies only to small business accounts; call 866.758.5972 if a password may be compromised

This section's additional provisions apply only to small business accounts. If you think your password may have been compromised, or believe there has been unauthorized or erroneous online activity on your account, contact the bank at 866.758.5972, or call collect at 925.681.7600 from outside the continental U.S.

Supporting quotations

9. Additional Provisions Only Applicable to Small Business Accounts

If you think your password may have been compromised, or you believe there has been unauthorized or erroneous online activity with respect to your account, contact us at 866.758.5972.

If you are calling from outside of the continental U.S., call us collect at 925.681.7600.

Qualifications & exceptions

• Applies to small business accounts.

Security & Safeguards · Restriction or exception

Small businesses must keep passwords confidential, report compromise, and accept notices at the address on file

You agree the bank may send notices and other communications, including password confirmations, to the current address in its records whether or not it names a particular individual, and that it is not responsible or liable if information is intercepted by an unauthorized person in transit or at your place of business. You agree to keep your password secure and strictly confidential and give it only to authorized signers, to instruct each person you give it to not to disclose it to unauthorized persons, and to notify the bank immediately and select a new password if you believe it may have become known to an unauthorized person. The bank may suspend or cancel your password without notice if it suspects unauthorized or fraudulent use. For businesses using the additional services in the Business Services Addendum, this applies to all passwords, including those assigned to users or Administrators.

Supporting quotations

You agree that we may send notices and other communications, including password confirmations, to the current address shown in our records

Bank of America will not be responsible or liable to you in any way if information is intercepted by an unauthorized person, either in transit or at your place of business.

1) keep your password secure and strictly confidential, providing it only to authorized signers on your account(s); 2) instruct each person to whom you give your password that he or she is not to disclose it to any unauthorized person; and 3) immediately notify us and select a new password if you believe your password may have become known to an unauthorized person.

We may suspend or cancel your password even without receiving such notice from you, if we suspect your password is being used in an unauthorized or fraudulent manner.

For businesses who use the additional services described in the Business Services Addendum, this section applies to all passwords, including those assigned to users or Administrators.

Qualifications & exceptions

• Applies to small business accounts.
• For Business Services Addendum users it covers user and Administrator passwords.

Not stated here

• The Business Services Addendum is not supplied in this source, so this card cannot say what its additional services include.

Security & Safeguards · Restriction or exception

Small businesses are responsible for all transactions by users, and the bank is not liable before it is told of misuse

Bank of America has no liability to you for any unauthorized payment or transfer made using your password that occurs before you notified it of possible unauthorized use and it had a reasonable opportunity to act on the notice. You are responsible for all transactions performed by you and any designated users, including Administrators, whether or not you specifically authorize them. If you notify the bank that a person is no longer authorized, only transactions that person performs after the notice are considered unauthorized. This is stated for small business accounts and differs from the consumer rule in Section 8, which gives no liability for timely-reported unauthorized transactions.

Supporting quotations

Bank of America will have no liability to you for any unauthorized payment or transfer made using your password that occurs before you have notified us of possible unauthorized use and we have had a reasonable opportunity to act on that notice.

You are responsible for all transactions performed by you and any designated user(s), including Administrator(s), whether you specifically authorize the transactions or not.

If you notify us that the person is no longer authorized, then only transactions that person performs after the time you notify us are considered unauthorized

You will have no liability for unauthorized transactions if you notify us within 60 days after the statement showing the transaction has been sent to you

Qualifications & exceptions

• Applies to small business accounts.
• Unauthorized status begins only from the time you notify the bank that a person is no longer authorized.

Cross-references

• contrast (model-proposed): No liability for unauthorized transactions reported within 60 days; later losses may not be recovered — For small business accounts you are responsible for all transactions by you and designated users, and the bank is not liable before it is told of misuse; for consumer accounts Section 8.B gives no liability for unauthorized transactions reported within 60 days.

Security & Safeguards · Restriction or exception

Small businesses accept the security procedures as commercially reasonable and are bound by instructions under them

By using the Services, you acknowledge and agree that the agreement sets out security procedures for electronic banking transactions that are commercially reasonable. You agree to be bound by instructions, whether authorized or unauthorized, that the bank implements in compliance with them, unless you gave prior notice of possible unauthorized use as described in the password section and the bank had a reasonable opportunity to act on it.

Supporting quotations

By using the Services, you acknowledge and agree that this Agreement sets forth security procedures for electronic banking transactions that are commercially reasonable.

You agree to be bound by instructions, whether authorized or unauthorized, which we implement in compliance with these procedures

Qualifications & exceptions

• Stated in the small business provisions.

Charges & Financial Obligations · Restriction or exception

Small business: late or short payments get interest only; excess amounts get a refund plus up to 60 days' interest

If the bank fails or delays a payment or transfer, or makes one in an amount less than instructed, then unless the law requires otherwise its liability is limited to interest on the amount it failed to pay on time, from the date it was due until it was made or you canceled. It may pay that interest to you or the intended recipient but not both. If it makes a payment in an amount greater than instructed, or permits an unauthorized payment after a reasonable time to act on your notice, its liability is limited to a refund of the amount plus interest to the refund date, not to exceed 60 days' interest. Any interest is based on the average federal funds rate at the Federal Reserve Bank for the district where the bank is headquartered, on a 360-day year.

Supporting quotations

our liability shall be limited to interest on the amount that we failed to timely pay or transfer

We may pay such interest either to you or the intended recipient of the payment or transfer, but in no event will we be liable to both parties

our liability will be limited to a refund of the amount erroneously paid or transferred, plus interest thereon from the date of the payment or transfer to the date of the refund, but in no event to exceed 60 days' interest.

such interest shall be calculated based on the average federal funds rate at the Federal Reserve Bank in the district where Bank of America is headquartered for each day interest is due, computed on the basis of a 360-day year.

Qualifications & exceptions

• Applies unless otherwise required by law.
• Stated in the small business provisions.

Cross-references

• contrast (model-proposed): Liability for failed or wrong-amount transfers is limited to correction, or a refund plus up to 60 days' interest — For a failed or delayed payment, Section 6.E limits liability to correcting the error, while the small business provision limits it to interest on the amount not timely paid; Section 9.C sends ACH and wire liability to Section 6.E.

Legal Rights & Agreement Rules · Restriction or exception

Small business accounts exclude special, indirect and consequential damages, lost profits and attorney's fees

Unless the law requires otherwise, the bank is not liable to you for special, indirect or consequential damages, including without limitation lost profits or attorney's fees, even if advised in advance of the possibility. For the bank's liability for ACH or wire transfers, the agreement refers to Section 6.E.

Supporting quotations

Unless otherwise required by law, in no event will Bank of America be liable to you for special, indirect or consequential damages including, without limitation, lost profits or attorney

For the provisions governing our liability for ACH or Wire Transfers, please see Section 6.E above.

Qualifications & exceptions

• Exclusion applies unless otherwise required by law.

Legal Rights & Agreement Rules · Restriction or exception

The Services are provided as is with no warranties, and the bank does not promise they are uninterrupted or secure

In capital letters, the agreement says that, except as otherwise provided and subject to applicable law, neither Bank of America nor its vendors make any express or implied warranties, representations or endorsements about the Services, and they disclaim all warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. They do not warrant that the Services will be uninterrupted, timely, secure or error-free or that defects will be corrected; the Services are provided on an 'as is' and 'as available' basis. Vendor means any third-party service provider, network or partner financial institution the bank may engage to perform functions for it under the agreement. The bank and its vendors also do not warrant that the web site or its server is free of viruses or other harmful components, and you assume the entire cost of servicing, repair or correction of problems caused by them.

Supporting quotations

EXCEPT AS OTHERWISE PROVIDED HEREIN, AND SUBJECT TO APPLICABLE LAW, NEITHER WE NOR OUR VENDORS

WE AND OUR VENDORS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT

WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

FOR PURPOSES OF THIS AGREEMENT, “VENDOR(S)” MEANS ANY THIRD-PARTY SERVICE PROVIDER, NETWORK OR PARTNER FINANCIAL INSTITUTION WE MAY ENGAGE TO PERFORM FUNCTIONS FOR US UNDER THIS AGREEMENT.

WARRANT THAT THE WEB SITE, OR THE SERVER THAT MAKES THEM AVAILABLE, IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION OF PROBLEMS CAUSED BY VIRUSES OR OTHER HARMFUL COMPONENTS.

Qualifications & exceptions

• Subject to other provisions of the agreement and applicable law ('except as otherwise provided herein').

Legal Rights & Agreement Rules · Restriction or exception

The bank and vendors disclaim liability for all damages from the Services, and your only remedy is to stop using them

In capital letters, the agreement says that, except as otherwise provided and subject to applicable law, in no event will the bank or its vendors be liable for any damages whatsoever, including direct, incidental, consequential, special, exemplary or other indirect damages, arising out of any transaction conducted through the Services, errors or inaccuracies in the Services, unauthorized access to or alteration of your transmissions or data, or any other matter relating to the Services, even if advised of the possibility. If you are dissatisfied with the Services or the agreement's terms, your sole and exclusive remedy is to discontinue using the Services. The 'except as otherwise provided' qualifier matters: other sections give specific liability, for example Section 8 says the bank is liable for losses if it fails to complete a transaction on time or in the correct amount, with exceptions.

Supporting quotations

EXCEPT AS OTHERWISE PROVIDED HEREIN, AND SUBJECT TO APPLICABLE LAW, IN NO EVENT WILL WE OR OUR VENDORS

BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR OTHER INDIRECT DAMAGES ARISING OUT OF (I) ANY TRANSACTION CONDUCTED THROUGH OR FACILITATED BY THE SERVICES; (II) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SERVICES DESCRIBED OR PROVIDED, (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, OR (IV) ANY OTHER MATTER RELATING TO THE SERVICES DESCRIBED OR PROVIDED, EVEN IF WE OR OUR VENDORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IF YOU ARE DISSATISFIED WITH THE SERVICES OR WITH THE TERMS OF THIS AGREEMENT, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICES.

If we do not complete a transaction to or from your account on time, or in the correct amount according to our agreement with you, we will be liable for your losses or damages.

Qualifications & exceptions

• Qualified by 'except as otherwise provided herein' and 'subject to applicable law'.
• Covers the bank and its vendors, including their owners, directors, officers or agents.

Not stated here

• The source does not state how this broad exclusion and the specific liability provisions elsewhere are to be reconciled beyond the 'except as otherwise provided' wording.

Cross-references

• contrast (model-proposed): The bank is liable if it fails to complete a transaction on time or in the right amount, with exceptions — The general Limitation of Liability section excludes all damages arising from the Services 'except as otherwise provided herein', while Section 8.C makes the bank liable for losses from failing to complete a transaction on time or in the correct amount. The source does not say how far each reaches in a given case.

Legal Rights & Agreement Rules · Restriction or exception

The bank is not liable for failures caused by events beyond its reasonable control, including pandemics and outages

In capital letters, the agreement says the bank is not liable to you or any third party for failure to execute a transfer or perform a related act if the failure is due to causes or conditions beyond its reasonable control, listing strikes, riots, insurrection, war, military or national emergencies, acts of God, natural disasters, fire, outages of computers or associated equipment, quarantines, pandemics, and failure of transportation or communication methods or power supplies. The 'including without limitation' wording means the list is not exhaustive.

Supporting quotations

FURTHER, WE SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR FAILURE TO EXECUTE ANY TRANSFER OR PERFORM A RELATED ACT IF SUCH FAILURE IS DUE TO CAUSES OR CONDITIONS BEYOND OUR REASONABLE CONTROL

OUTAGES OF COMPUTERS OR ASSOCIATED EQUIPMENT, QUARANTINES, PANDEMICS.

Qualifications & exceptions

• Applies to failure to execute a transfer or perform a related act caused by events beyond the bank's reasonable control.

Legal Rights & Agreement Rules · Restriction or exception

Where a state bars the damages exclusion, liability is limited as far as law allows and capped at $100

In capital letters, the agreement says that in states where the exclusion or limitation of liability for consequential or incidental damages may not apply, the liability of the bank or its vendors in those states is limited and warranties are excluded to the greatest extent permitted by law, but in no event will it exceed one hundred dollars ($100.00).

Supporting quotations

IN THOSE STATES WHERE THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES MAY NOT APPLY

BUT SHALL, IN NO EVENT, EXCEED ONE HUNDRED DOLLARS ($100.00).

Qualifications & exceptions

• Applies only in states where the exclusion of consequential or incidental damages may not apply.

Not stated here

• The source does not say which states this covers or how the $100 cap interacts with the specific liability provisions elsewhere in the agreement.

Legal Rights & Agreement Rules · Restriction or exception

You agree to indemnify and defend the bank and its vendors against claims arising from your use, misuse or breach

You acknowledge you are personally responsible for your conduct while using the Services. Except as otherwise provided in the agreement, you agree to indemnify, defend and hold harmless Bank of America and its Vendors, including their owners, directors, officers and agents, against all claims, losses, expenses, damages and costs (including direct, incidental, consequential, exemplary and indirect damages) and reasonable attorney's fees resulting from or arising out of your use, misuse, errors or inability to use the Services, any violation of the agreement's terms, or breach of any representation or warranty in it.

Supporting quotations

you are personally responsible for your conduct while using the Services

you agree to indemnify, defend and hold harmless us, our Vendors, including our or their owners, directors, officers, agents

resulting from or arising out of your use, misuse, errors, or inability to use the Services, or any violation by you of the terms of this Agreement or your breach of any representation or warranty contained in this Agreement.

Qualifications & exceptions

• Stated to apply except as otherwise provided in the agreement.
• Covers inability to use the Services as well as misuse.

Legal Rights & Agreement Rules · Restriction or exception

The warranty disclaimer, limitation of liability and indemnification sections survive termination

The provisions of Sections 10.A, 10.B and 10.C, covering the disclaimer of warranties, limitation of liability and indemnification, survive termination of the agreement.

Supporting quotations

The provisions of Sections 10.A, B and C shall survive termination of this Agreement.

Charges & Financial Obligations · Company practice

Accessing linked accounts has no service charge, but other fees and carrier or internet charges may apply

Except as otherwise provided in the agreement or your account agreements and fee schedule, there is no service charge for accessing your linked accounts with the Service. Depending on how you access the Services you might incur normal account fees and service charges such as stop payment requests, internet service provider fees, and wireless carrier fees. Returned item fees from the payee or overdraft fees may apply if you schedule payments or transfers and your available balance is not sufficient on the scheduled dates or when the items are presented for payment.

Supporting quotations

Except as otherwise provided in this Agreement or your applicable account agreements and schedule of fees, there is no service charge for accessing your linked accounts with the Service.

you should note that depending on how you access the Services, you might incur charges for:

Normal account fees and service charges, such as stop payment requests.

Internet service provider fees.

Wireless carrier fees.

Returned item fees from the payee or overdraft fees may apply if you schedule payments or transfers and your available balance is not sufficient

Qualifications & exceptions

• The no-service-charge statement is subject to the agreement and your account agreements and fee schedule.

Not stated here

• The fee amounts are in the account agreements and fee schedule, which are not supplied in this source.

Account & Service Control · Company practice

The Services are available 24/7 except for maintenance; call centers have set hours

The Services, subject to the agreement, are available 365 days a year and 24 hours a day except during system maintenance and upgrades, when a message is displayed on sign-on. The Call Centers are open Monday through Friday 7:00 a.m. to 10:00 p.m. and Saturday and Sunday 8:00 a.m. to 5:00 p.m. local time, excluding bank holidays, and can be reached through the contact numbers in the applicable sections. You may also write to Bank of America at FL1-300-02-07, P.O. Box 25118, Tampa, FL 33622-5118.

Supporting quotations

are available 365 days a year and 24 hours a day, except during system maintenance and upgrades.

Our Call Centers are available Monday through Friday from 7:00 a.m. to 10:00 p.m., and Saturday and Sunday from 8:00 a.m. to 5:00 p.m. local time, excluding bank holidays

Bank of America FL1-300-02-07 P.O. Box 25118 Tampa, FL 33622-5118

Qualifications & exceptions

• Call center hours exclude bank holidays.

Charges & Financial Obligations · Context

Business days are Monday through Friday excluding bank holidays, with exchange closures for investment accounts

For the Services, business days are Monday through Friday, excluding bank holidays. For investment accounts only, stock exchange closures and holidays, such as Good Friday, are observed as well as bank holidays.

Supporting quotations

our business days are Monday through Friday, excluding bank holidays.

For investment accounts only, all stock exchange closures and holidays will be observed

Qualifications & exceptions

• The exchange closure rule is for investment accounts only.

Legal Rights & Agreement Rules · Permission or license

The bank can change the agreement at any time; continued use after posting means you accept the change

The bank may add, delete or change the terms of the agreement at any time. It will inform you of changes when legally required and will try to tell you the nature of material changes even when not required. It may communicate changes by mail, email or a notice on its website and will make the updated terms available on its website. By continuing to use the Services after the date changes are posted, you agree the changes are effective for transactions made after that date, whether or not you visit the website or receive actual notice. If you do not agree with a change, you may discontinue using the Services.

Supporting quotations

We may add, delete or change the terms of this Agreement at any time.

We will inform you of changes when legally required and will try to inform you of the nature of any material changes even when not legally required to do so.

You agree that by continuing to use the Services after the date that changes are posted to our website, such changes will be effective for transactions made after that date, whether or not you access the website or otherwise receive actual notice of the changes.

If you do not agree with a change, you may discontinue using the Services.

Qualifications & exceptions

• Notice is guaranteed only where legally required; otherwise the bank 'will try'.
• Changes apply to transactions made after the posting date.

Account & Service Control · User right or choice

You can cancel Services by notice, ending User ID access ends them, and scheduled transfers not in process are canceled

The Services remain in effect until you or Bank of America terminate them. You may cancel one or more Services at any time by notifying the bank in writing or calling 800.432.1000 (866.758.5972 for small business accounts). If your online and mobile banking User ID access is canceled or terminated by either of you, your Services end too. This applies only to the Services and does not terminate your Bank of America accounts. If access ends, the bank cancels all future scheduled transfers and payments you set up that are not already in process, but, subject to certain exceptions, not Home Loan PayPlans or internal transfers between checking/savings and Merrill or Private Bank investment accounts, which you manage elsewhere. It recommends making alternative arrangements. If you close your primary Bank of America checking account or no eligible funding account remains linked, unprocessed payments are canceled, and the Services end if you close all accounts linked to your profile.

Supporting quotations

The Services remain in effect until they are terminated by you or Bank of America.

You may cancel one or more of your Services at any time by notifying us of your intent to cancel in writing or by calling customer service at 800.432.1000.

Any such cancellation or termination applies only to your Services and does not terminate your Bank of America accounts.

we will cancel all future scheduled transfers and payments you set up using the Services which are not already in process; however, we will not, subject to certain exceptions, cancel any (i) Home Loan PayPlans, which you can manage by contacting us at the number on your mortgage loan statement, or (ii) internal transfers between your checking/saving accounts and your Merrill or Private Bank investment accounts, which you can manage through your Merrill or Private Bank online accounts, as applicable.

we recommend that you make alternative transfer or payment arrangements to ensure your transfers and payments are made on time.

If you close your primary Bank of America checking account, or there is no longer any eligible funding account linked to your Service, any unprocessed payments will be canceled.

Qualifications & exceptions

• The scheduled-transfer exceptions are described as 'subject to certain exceptions', which the source does not list.
• Cancellation applies only to the Services, not to your accounts.

Not stated here

• The source does not list the 'certain exceptions' to the Home Loan PayPlan and investment-account carve-outs.

Account & Service Control · Permission or license

The bank may end your Services at any time and for any reason, and will try but need not notify you

Bank of America may terminate your participation in any or all Services at any time and for any reason, including inactivity; compliance with laws, rules and regulations (including the cited 12 U.S.C. and 15 U.S.C. provisions, defined as Laws); avoiding material losses, costs and expenses relating to systems changes arising from a change in your legal status or personal circumstances; affording you benefits and protections under the Laws; maintaining security, implementing system updates and managing operational risks; and protecting its rights under any promissory note, contract, agreement or security instrument. It will try to notify you in advance but is not obliged to. Termination does not affect your ability to access your accounts by Traditional Access Methods.

Supporting quotations

We may terminate your participation in any or all of your Services at any time and for any reason, including (i) inactivity

including, but not limited to, 12 U.S.C. &sect; 5531, 12 U.S.C. &sect; 5536, and 15 U.S.C. &sect; 1601 et seq.

(v) to maintain security, implement systems updates and manage operational risks

We will try to notify you in advance, but we are not obliged to do so.

the termination will not affect your ability to access your accounts by Traditional Access Methods.

Qualifications & exceptions

• The listed reasons are examples ('including'); the right is 'at any time and for any reason'.
• Prior notice is attempted but not required.

Not stated here

• The text and effect of the cited statutes (as written in the source, with '&sect;' entity markup) are not supplied here.

Sharing & Disclosure · Permission or license

The bank may disclose account information to consumer reporting agencies and others with a legitimate purpose

The bank may disclose information about your accounts to consumer reporting agencies and to other persons or agencies that, in its judgment, have a legitimate purpose for obtaining it, as more fully described in the account agreement for the applicable account.

Supporting quotations

We may disclose information about your accounts to consumer reporting agencies and to other persons or agencies who, in our judgment, have a legitimate purpose for obtaining information

as more fully described in the account agreement for the applicable account.

Qualifications & exceptions

• The legitimate purpose test is the bank's own judgment.

Not stated here

• The account agreements that more fully describe this disclosure are not supplied here, so this card cannot say what information or recipients they cover.

Sharing & Disclosure · Company practice

Enrolling in online and mobile banking automatically enrolls you in Deals, which shares anonymized transaction data

By enrolling in online and mobile banking you are automatically enrolled in the bank's merchant rewards program Deals. The bank shares anonymized transaction information with vendors to facilitate your participation and present offers that may interest you, and with participating merchants, third parties and card networks to administer your benefits and rewards. The agreement says it will only use personally identifiable information if needed and in accordance with its Online Privacy Notice and U.S. Consumer Privacy Notice.

Supporting quotations

By enrolling in online and mobile banking, you will be automatically enrolled in the Bank

the Bank will share anonymized transaction information with vendors in order to facilitate your participation in the rewards program and present offers that may be of interest to you.

the Bank will also share anonymized transaction information with participating merchants, third parties and card networks to administer your benefits and rewards.

As always, we will only use personally identifiable information if needed and in accordance with our

Qualifications & exceptions

• The shared transaction information is described as anonymized.
• Enrollment is automatic when you enroll in online and mobile banking; this passage does not describe an opt-out.

Not stated here

• The text of the Online Privacy Notice and U.S. Consumer Privacy Notice is not supplied in this source, so this card cannot say how they treat the data.
• This passage does not say how to leave Deals or what anonymization means.

Data Access & Collection · Permission or license

Using the Services authorizes your carrier to share account and device information to prevent fraud

By using the Services you authorize your wireless carrier to use or disclose information about your account and wireless device, if available, to Bank of America or its service provider for the duration of your business relationship, solely to help identify you or your wireless device and to prevent fraud. The agreement refers you to its Online Privacy Notice and U.S. Consumer Privacy Notice for how it treats your data.

Supporting quotations

you authorize your wireless carrier to use or disclose information about your account and your wireless device, if available, to Bank of America or its service provider for the duration of your business relationship, solely to help identify you or your wireless device and to prevent fraud.

Qualifications & exceptions

• Stated purpose is solely to identify you or your wireless device and prevent fraud.

Not stated here

• The text of the Online Privacy Notice and U.S. Consumer Privacy Notice is not supplied in this source, so this card cannot say how they treat the data.

Use & Processing · Context

Erica is a non-human virtual assistant that can show balances, start transfers and pay bills

Erica, Bank of America's virtual financial assistant, is a non-human bot feature of Digital Banking that may help you use certain functions by voice or text, for example obtaining account balances, initiating transfers and paying bills. The bank may add functions in the future. You may enable or disable certain Erica functions at any time in the Profile & Settings section. To use Erica you must be enrolled in Online Banking and use the Mobile Banking app, and some or all capabilities may not be available for certain accounts or customers or if your accounts are in a status not available in Mobile Banking.

Supporting quotations

Erica is a non-human, bot feature of Digital Banking and may help you engage with certain functionalities in a voice or text-assisted manner.

For instance, you may be able to obtain account balances, initiate transfers, and pay bills.

You may enable or disable certain Erica functions at any time in the

You must be enrolled in Online Banking and use the Mobile Banking app to access Erica.

Some or all of Erica

Qualifications & exceptions

• Capabilities may be unavailable for certain accounts or customers or account statuses.
• Only certain functions can be enabled or disabled.

Inference & Profiling · Company practice

Erica uses AI to match your question to pre-defined answers and does not use generative AI

When you ask a question, Erica uses artificial intelligence to analyze your words and understand your intent, using natural language processing, and selects the most appropriate response from a pre-defined set of answers. The agreement states Erica does not use generative AI or large language models, so responses are not based on vast datasets of external information, and Erica does not automatically generate new responses based on interactions with customers.

Supporting quotations

Erica uses Artificial Intelligence (“AI”) to analyze your words to understand your intent.

Erica will select the most appropriate response from a pre-defined set of answers.

Erica does not use generative AI or large language models

Data Access & Collection · Company practice

Erica interactions are recorded and transcribed and may be used to improve the service; avoid sharing sensitive details

Personal information the bank collects through Erica is governed by its U.S. Consumer Privacy Notice and Online Privacy Notice. For example, it may use Erica recordings and interactions to improve the service or provide a more personalized experience, 'as described in Section D'. To use Erica you speak aloud or write messages and receive audio and text responses. Once you initiate an interaction, the bank records and transcribes it. You should not share confidential or sensitive information, like your social security number or PIN, with Erica, and can check account details in Online Banking or the Mobile Banking app.

Supporting quotations

Any personal information that we collect through Erica will be governed by our U.S. Consumer Privacy Notice and our Online Privacy Notice.

we may use Erica recordings and interactions to improve the service, or use data to provide a more personalized experience

Once you initiate an interaction with Erica, we will record and transcribe these interactions.

You should not share confidential or sensitive information, like your social security number or PIN, with Erica.

Qualifications & exceptions

• Recording and transcription begin once you initiate an interaction.

Not stated here

• The text of the Online Privacy Notice and U.S. Consumer Privacy Notice is not supplied in this source, so this card cannot say how they treat the data.
• The source says the use of recordings and data is 'as described in Section D' without saying which Section D; the text does not identify the section and this card does not guess.

Security & Safeguards · Restriction or exception

Erica may respond to and record other voices, and voice interactions are treated as authorized by you

Once activated, Erica may respond to voices that are not yours. When you invoke the microphone in a session, Erica may capture, record and transcribe other voices as well as yours, and may keep recording for up to 15 seconds after it hears any statement it can respond to, unless you close Erica or sign out of the Mobile Banking app. The bank treats all voice interactions and transactions as though you authorized them, even if another voice or person initiated or completed them.

Supporting quotations

Once activated, Erica may respond to voices that are not yours.

Erica may capture, record, and transcribe other voices in addition to yours

may continue recording for a period of time (up to 15 seconds)

We will treat all voice interactions and transactions as though you authorized them

Qualifications & exceptions

• Recording continues up to 15 seconds after a respondable statement unless you close Erica or sign out.

Retention & Deletion · Company practice

A third-party provider handles Erica voice; voice interactions are saved 90 days and transcripts kept masked

Bank of America uses a third-party service provider to provide voice responses. The provider keeps a record of your conversations for quality assurance, to maintain and transcribe an accurate account of your interactions, to find opportunities to make Erica's responses more helpful and to ensure responses are optimal. Voice interactions are saved for 90 days so they can be analyzed to refine Erica's listening skills. The bank retains transcripts of your interactions with the personal data masked.

Supporting quotations

Bank of America uses a third-party service provider to provide voice responses, which keeps a record of your conversations

Your voice interactions are saved for 90 days

We retain transcripts of your interactions, with the personal data masked.

Qualifications & exceptions

• Voice interactions are saved for 90 days; transcripts are retained with personal data masked, and the source gives no end date for transcript retention.

Not stated here

• The source does not state how long transcripts are retained or who the third-party provider is.

Security & Safeguards · Restriction or exception

Anyone who can open your Mobile Banking app can use Erica, and the bank treats it as your authorization

You acknowledge that anyone who can access your accounts through the Mobile Banking app, through your passcode, fingerprint, facial recognition or otherwise, could also access your accounts through Erica. The bank treats these interactions as though you authorized them, even if another voice or person initiated or completed them.

Supporting quotations

anyone who can access your accounts through the Mobile Banking app, either through your passcode, fingerprint, facial recognition, or otherwise, could also access your accounts through Erica.

We will treat these interactions as though you authorized them

Inference & Profiling · Company practice

Erica may start interactions and give insights from your banking activity, with some insights dismissible

At times Erica may provide suggestions, information and insights, or start interactions with you by text or voice before you start one. It may review your Bank of America banking activity and give you financial information and insights about managing your accounts and other financial issues, such as telling you a credit card payment is coming due. For certain categories of insights you may be able to dismiss them and manage your preferences for receiving those interactions.

Supporting quotations

Erica may also provide suggestions, information and other insights to you or initiate interactions with you, by text or by voice, before you initiate an interaction.

Erica may review your Bank of America banking activity and provide you with financial information and insights

For certain categories of insights, we may provide you the ability to dismiss these insights as they appear and to manage your preferences

Qualifications & exceptions

• Dismissal and preference controls exist only for certain categories of insights.

Not stated here

• The source does not say which categories of insights can be dismissed.

Use & Processing · Company practice

Erica insights may arrive as push or text alerts with sensitive information, even if the app is closed

If you have enabled certain functions within Erica, you may receive insights or sensitive information through push or text alerts, possibly even if your Mobile Banking app is closed. Message and data rates from your mobile carrier may apply.

Supporting quotations

If you have enabled certain functions within Erica, you may receive insights or sensitive information through push or text alerts, possibly even if your Mobile Banking app is closed.

Message and data rates from your mobile carrier may apply.

Qualifications & exceptions

• Applies if you have enabled certain functions within Erica.

Sharing & Disclosure · Permission or license

The bank may share your Erica interactions to comply with law, a subpoena or a court order

You acknowledge that Bank of America may have to share your Erica interactions to comply with law, a subpoena or a court order, and says it will do so in accordance with applicable law.

Supporting quotations

You acknowledge that we may have to share your Erica interactions to comply with law, subpoena or court order, and will do so in accordance with applicable law.

Qualifications & exceptions

• Disclosure is stated for compliance with law, a subpoena or a court order.

Use & Processing · Restriction or exception

You must review what Erica shows and confirm it matches your request, since Erica can misunderstand or err

Erica knows about your relationship with Bank of America and your products and communicates through voice and screen interactions. You are responsible for reviewing the information Erica displays and confirming that it accurately reflects your requests or instructions. The agreement warns that Erica may misunderstand you, may lack complete information, may make a mistake, or the technology may not work. Erica acts and suggests only from the current or historical status of certain of your Bank of America accounts, which may not reflect your full financial situation. You can confirm account activity through the Mobile Banking app, Online Banking or statements, which the bank encourages.

Supporting quotations

Erica knows about your relationship with Bank of America and products and services you have with Bank of America.

You are responsible for reviewing the information that Erica displays on the screen and confirming that it accurately reflects your requests or instructions.

it is possible that Erica may misunderstand you at times, may not have complete information related to your request, may otherwise make a mistake in responding to you, or the technology may simply not work.

Erica is only able to take actions and offer suggestions, information and other insights based upon the current or historical status of certain of your accounts with Bank of America, which may not reflect the full scope of your financial situation.

Legal Rights & Agreement Rules · Restriction or exception

Questions or disputes about Erica follow your other agreements, but the Erica terms control over a conflict

You may direct questions or disputes about Erica, or transactions or information through Erica, in accordance with the Online Banking Services Agreement or other applicable agreements with the bank or its affiliates, such as a deposit or credit account agreement. If there is an irreconcilable conflict between the Erica terms and any other agreement you have with Bank of America, the Erica terms control solely with respect to Erica.

Supporting quotations

You may direct any questions or disputes regarding Erica, or any transactions performed, or information provided through Erica, in accordance with the Online Banking Services Agreement or any other applicable agreement

If there is any irreconcilable conflict between these Terms and any other agreement you have with Bank of America, then these Terms will control solely with respect to Erica.

Qualifications & exceptions

• The Erica terms control only for Erica and only in an irreconcilable conflict.

Not stated here

• The other agreements are not supplied, so which conflicts may arise is not known.

Data Access & Collection · Company commitment

The bank's Online Privacy Notice and U.S. Consumer Privacy Notice are made part of this agreement by reference

The bank says it will only use personally identifiable information in accordance with its Online Privacy Notice and U.S. Consumer Privacy Notice, and that it makes security and protection of your information a top priority. It states that these notices, available on its website, are incorporated into and made a part of the agreement by reference. This agreement therefore relies on text it does not contain.

Supporting quotations

We will only use personally identifiable information in accordance with our Online Privacy Notice and U.S. Consumer Privacy Notice.

We make security and the protection of your information a top priority.

which are incorporated into and made a part of this Agreement by this reference.

Qualifications & exceptions

• The commitment covers use of personally identifiable information in accordance with the notices.

Not stated here

• The text of the Online Privacy Notice and U.S. Consumer Privacy Notice is not supplied in this source, so this card cannot say what data they cover or how they restrict its use.

Account & Service Control · Permission or license

You consented to electronic delivery of account communications and must keep a valid email address

As part of enrollment you consented to the bank's Electronic Communications Disclosure, which allows it to provide account-related communications electronically. The bank delivers them by posting to your secure mailbox or its website, sending them to your email address or by other electronic means. You are responsible for giving a valid email address and for notifying the bank of changes. Once it emails or posts a communication on its website, it has delivered it in a form you can retain. You can view, save or print PDF versions of account documents from the website on desktop, tablet or mobile device.

Supporting quotations

As part of your enrollment in the Services, you consented to the

we will deliver these communications electronically by either posting the communication to your secure mailbox or to our website, sending it to your email address or by other electronic means.

You are responsible for providing us with a valid e-mail address to accept delivery of electronic communications and you must notify us of any changes or updates to your email address.

once we email or post the communications within our website, we have delivered the Communications to you in a form that you can retain.

Qualifications & exceptions

• Delivery is treated as complete once the bank emails or posts the communication.

Not stated here

• The text of the Electronic Communications Disclosure is not supplied in this source, so this card cannot say what it covers beyond what is quoted.

Legal Rights & Agreement Rules · Restriction or exception

Either party can require binding arbitration of disputes, and each side waives the right to go to court

The arbitration agreement requires that all disputes between you and Bank of America be resolved by binding arbitration whenever either party chooses to submit a dispute to arbitration or refers a lawsuit filed by the other to arbitration. Each party waives the right to have any dispute heard in court when either chooses arbitration, subject to the limits in the Scope of Arbitration paragraph. It is entered into under the Federal Arbitration Act, 9 U.S.C. sections 1 to 16, for both substance and procedure, and the parties say its goal is effective, efficient and less costly resolution and that it is to be read to achieve that goal.

Supporting quotations

12. Disputes and Arbitration

This arbitration agreement requires that all disputes between you and us be resolved by binding arbitration whenever either party chooses to submit a dispute to arbitration or either party refers a lawsuit filed by the other to arbitration.

each party waives the right to have any dispute heard in court whenever either party chooses to submit or refer such dispute to arbitration

This arbitration agreement is entered into pursuant to the Federal Arbitration Act, 9 U.S.C. &sect;&sect; 1-16

Qualifications & exceptions

• Either party may start arbitration or refer a lawsuit to it.
• The waiver of court is subject to the limits in the Scope of Arbitration paragraph, including small claims court.

Not stated here

• The text of the Federal Arbitration Act is not supplied in this source.

Cross-references

• qualified by (model-proposed): Arbitration covers claims about this agreement and the online services, with small claims court as the exception — The scope paragraph names the covered claims and carves out small claims court, qualifying the general requirement to arbitrate all disputes.
• has exception (model-proposed): Consumers (not small businesses) can opt out of arbitration within 60 days of first delivery, online or by phone — A consumer who opts out within 60 days is not bound by the agreement to arbitrate.

Legal Rights & Agreement Rules · User right or choice

Consumers can opt out of arbitration; otherwise both sides give up court, class proceedings and a jury

In capital letters, the agreement says consumers have a right to opt out of the agreement to arbitrate. Unless you are a consumer and opt out in the manner described, you and the bank waive the right to have the dispute heard by a judge or decided by a court, waive any ability to assert or take part in a class, representative or consolidated proceeding in court or arbitration, and waive a jury. All disputes, except as stated, must be resolved by binding arbitration when either you or the bank requests it. How to opt out is described in the next provisions of the same section.

Supporting quotations

CONSUMERS HAVE A RIGHT TO OPT OUT OF THIS AGREEMENT TO ARBITRATE.

UNLESS YOU ARE A CONSUMER AND OPT OUT OF ARBITRATION IN THE MANNER DESCRIBED BELOW, YOU AND WE ARE WAIVING THE RIGHT TO HAVE OUR DISPUTE HEARD BEFORE A JUDGE

YOU AND WE ARE WAIVING ANY ABILITY TO ASSERT OR PARTICIPATE IN A CLASS, REPRESENTATIVE, OR CONSOLIDATED PROCEEDING, WHETHER IN COURT OR IN ARBITRATION, AND TO HAVE ANY CLAIMS HEARD BY A JURY.

ALL DISPUTES, EXCEPT AS STATED BELOW, MUST BE RESOLVED BY BINDING ARBITRATION WHEN EITHER YOU OR WE REQUEST IT.

Qualifications & exceptions

• The opt-out right is stated for consumers; a later paragraph says small business customers are not covered.

Legal Rights & Agreement Rules · Restriction or exception

Arbitration covers claims about this agreement and the online services, with small claims court as the exception

Claims or disputed factual or legal issues that arise out of or relate in any way to the agreement and any Services, including online or mobile banking, Zelle, Real Time Payments, Bill Payment, ACH, wire and internal transfers, E-Bills, alerts, Deals and Erica, accessed through any device, must be decided by arbitration unless the law prohibits it. Claims about advertising of the products under the agreement, or about applying for, or the denial, approval or establishment of, your Online/Mobile ID account, are included. Claims in contract, tort, statute or otherwise are covered, regardless of theory or relief sought, whether past, present or future. Discovery is presumptively limited to documents directly relevant to the Claim unless the arbitrator finds good cause. The only exception is that either side may pursue a Claim in small claims court if it is within that court's jurisdiction and proceeds individually; Claims in other courts may be compelled into arbitration by either party. If your Claim concerns services under your account agreement rather than the online or mobile Services, refer to the arbitration terms in your account agreement, where other terms and exceptions may apply.

Supporting quotations

Claims or disputed factual or legal issues between you and us that arise out of or relate in any way to this Agreement and any Services

are subject to and must be decided by arbitration, unless arbitration is prohibited by law.

any claims or disputed factual or legal issue arising from or relating in any way to the advertising of our products relating to or under this Agreement, or the application for, or the denial, approval or establishment of your Online/Mobile ID account are included.

whether they arose in the past, may currently exist, or may arise in the future.

the discovery exchanged between Bank of America and you as to any Claim is presumptively limited to the exchange of documents directly relevant to the Claim

The only exception to arbitration of Claims is that both you and we have the right to pursue a Claim in a small claims court instead of arbitration, if the Claim is in that court

If your Claim concerns services provided under your account agreement and not to the online or mobile Services covered by this Agreement, refer to the arbitration terms in your account agreement

Qualifications & exceptions

• Arbitration applies unless prohibited by law.
• Small claims court is available only if the Claim is within its jurisdiction and proceeds on an individual basis.
• Claims about services under your account agreement may be governed by the arbitration terms in that agreement.

Not stated here

• The account agreements' arbitration terms are not supplied in this source.

Cross-references

• qualifies (model-proposed): Either party can require binding arbitration of disputes, and each side waives the right to go to court — The scope paragraph names the covered claims and carves out small claims court, qualifying the general requirement to arbitrate all disputes.

Legal Rights & Agreement Rules · Restriction or exception

You give up court and class actions: claims proceed individually and the arbitrator cannot hear class or joined claims

By accepting the arbitration agreement you give up your right to go to court except for small claims matters or as otherwise provided. Arbitration proceeds on an individual basis, so class actions, consolidated actions and similar proceedings are not available. You may not join your Claims with other persons on other accounts; each person arbitrates separately. Unless you are a consumer who opts out, you and the bank waive the right to assert or take part in a class action, or any representative or consolidated proceeding in court or arbitration, and waive a jury, as permitted by law. The arbitrator has no authority to hear a Claim as a class action or on a representative basis, or to consolidate Claims by separate claimants except those on the same account, or to make an award for or against anyone other than the named individual. If the prohibition on class, representative or consolidated procedures is held legally unenforceable for a Claim, that Claim is handled in court rather than arbitration, subject to the jury waiver.

Supporting quotations

By accepting this arbitration agreement you GIVE UP YOUR RIGHT TO GO TO COURT except for matters that may be taken to a small claims court or as otherwise provided for in this agreement.

Arbitration will proceed on an INDIVIDUAL BASIS, so class actions, consolidated actions, and similar proceedings will NOT be available to you.

Claims in arbitration will proceed only on an individual basis.

you may not join your Claims with other persons on other accounts in the arbitration; each person must arbitrate his or her own claims separately and individually.

UNLESS YOU ARE A CONSUMER AND OPT OUT OF THIS AGREEMENT TO ARBITRATE, YOU AND WE ARE WAIVING THE RIGHT TO ASSERT OR PARTICIPATE IN A CLASS ACTION

The arbitrator shall have no authority to entertain any Claim as a class action or on any other similar representative basis

If these terms prohibiting class, representative, or consolidation procedures are held to be legally unenforceable for any reason with respect to a Claim, then the Claim must be handled through litigation in court instead of by arbitration

Qualifications & exceptions

• Consumers who validly opt out are not bound by the class and jury waiver of this arbitration agreement.
• Claimants on the same account may be consolidated.
• If the class waiver is held unenforceable for a Claim, that Claim goes to court rather than arbitration, with the jury waiver preserved.

Legal Rights & Agreement Rules · Context

Individual claims filed as part of a mass arbitration are also subject to the Mass Arbitration section

For individual Claims filed as part of a 'mass arbitration', as the agreement defines it, the additional requirements in the Mass Arbitration section apply.

Supporting quotations

For individual Claims filed as part of a

Qualifications & exceptions

• Applies to Claims filed as part of a mass arbitration.

Legal Rights & Agreement Rules · User right or choice

Consumers (not small businesses) can opt out of arbitration within 60 days of first delivery, online or by phone

If you are a consumer and not a small business, you may opt out of the arbitration provision, online at a Bank of America web address or by calling 800.283.8875, within sixty days of first delivery of the arbitration provision. Any other method of opting out is invalid or ineffective. An opt-out does not apply to litigation or arbitration already pending when you opt out. The agreement to arbitrate applies without limitation whether or not your account is closed, sold or assigned, you pay any debt in full, or you file for bankruptcy. Opting out affects only the arbitration agreement, not the other provisions, and applies only to this arbitration agreement and not to other arbitration agreements or accounts whose opt-out period has already passed.

Supporting quotations

If you are a consumer (and not a small business), you have the right to opt out of this Arbitration provision.

or if you prefer to opt out by phone, you must call us at 800.283.8875.

You must opt out within sixty (60) days of first delivery of this Arbitration provision.

Any other method, form, or means of opting out shall be treated as being invalid or ineffective.

If you already have pending litigation or arbitration against/with us when you opt out, any request to opt out of this arbitration clause will not apply to that litigation or arbitration.

This agreement to arbitrate will apply without limitation, regardless of whether 1) your account is closed, sold, or assigned; 2) you pay us in full any outstanding debt you owe; or 3) you file for bankruptcy.

Opting out of this Agreement to arbitrate will not affect or opt out of the other provisions of this agreement.

Qualifications & exceptions

• Only consumers can opt out; small business customers are excluded.
• The 60 days run from first delivery of the arbitration provision.
• Only the website and the stated phone number are valid methods.

Not stated here

• The source does not say when the 60 days began for you, since that depends on when the provision was first delivered to you.

Cross-references

• exception to (model-proposed): Either party can require binding arbitration of disputes, and each side waives the right to go to court — A consumer who opts out within 60 days is not bound by the agreement to arbitrate.

Legal Rights & Agreement Rules · Procedure

Arbitrations are administered by the American Arbitration Association under its rules, which yield to this agreement

Arbitrations are administered by the American Arbitration Association (AAA), applying its Consumer Arbitration Rules or Commercial Arbitration Rules as applicable, in effect when the arbitration begins, and the Mass Arbitration Supplementary Rules for mass arbitration matters. A single arbitrator conducts proceedings under the Consumer Rules, and a Process Arbitrator and a single Merits Arbitrator conduct each mass arbitration case. If the AAA rules conflict with the arbitration agreement, the agreement controls. If the AAA cannot handle the Claim, a neutral arbitrator chosen by agreement (or by a court under the FAA) arbitrates under AAA procedure. The arbitrator may award any damages or relief the law and the agreement allow. Pleadings, information, documents and the ruling are confidential with no precedential value, though documents needed to confirm the decision in court need not be filed under seal.

Supporting quotations

Arbitrations between us shall be administered by the American Arbitration Association

A single arbitrator shall conduct proceedings under the Consumer Arbitration Rules, and a Process Arbitrator and single Merits Arbitrator shall conduct each mass arbitration case.

If there is a conflict between the applicable AAA rules and procedures and this arbitration agreement, this arbitration agreement will control.

In the event that AAA is unable to handle the Claim for any reason, then the matter shall be arbitrated instead by a neutral arbitrator

All pleadings, information and documents exchanged, and the arbitrator

the Parties agree that the documents necessary for such confirmation need not be filed under seal.

Qualifications & exceptions

• The AAA rules in effect when the arbitration begins apply, but this arbitration agreement controls in a conflict.

Not stated here

• The AAA Consumer, Commercial and Mass Arbitration Supplementary Rules are not supplied in this source.

Legal Rights & Agreement Rules · Company practice

The arbitrator can decide legal issues early, applies the law and equity, and can award relief and sanctions

Either party may move for the arbitrator to decide dispositive issues of law before a full hearing, consistent with Federal Rules of Civil Procedure 12 and 56; the arbitrator decides the Claim under applicable substantive law and recognized principles of equity, determines whether the claimant completed the steps needed to start the suit, applies the applicable statutes of limitations, and honors legal privilege. The arbitrator may award any damages or relief permitted by law and the agreement, and has the same power as a federal court to sanction represented parties or counsel for violating Federal Rule of Civil Procedure 11(b) or 28 U.S.C. section 1927.

Supporting quotations

any arbitrator shall have the power to decide dispositive issues of law prior to a full merits hearing

will decide the Claim in accordance with all applicable substantive law and recognized principles of equity.

The arbitrator will construe the Claim under the applicable statutes of limitations provided for under the governing law.

The arbitrator will honor all claims of privilege recognized by law.

the arbitrator has the same power as a federal court to impose sanctions against any represented party or counsel

Not stated here

• The text of the cited federal rules and statute is not supplied in this source.

Legal Rights & Agreement Rules · Restriction or exception

The arbitrator decides arbitrability, but a court decides whether an arbitration agreement exists

All issues are for the arbitrator, including the scope of its own jurisdiction and the arbitrability of individual claims, except that whether the parties entered into an agreement to arbitrate is for a court to decide. For disputes about the existence of the agreement, or Claims the arbitrator finds not arbitrable, the parties consent to jurisdiction and venue in an appropriate court in the state where the deposit account is located.

Supporting quotations

All issues are for the arbitrator to decide, including the scope of his or her own jurisdiction, and the arbitrability of individual claims

except that questions of whether the parties have entered into an agreement to arbitrate are for a court of competent jurisdiction to decide.

the parties consent to jurisdiction and venue in an appropriate court in the state where the deposit account is located.

Qualifications & exceptions

• Venue is the state where the deposit account is located.

Legal Rights & Agreement Rules · Procedure

Your arbitration demand must include detailed account, transaction and damages information and your signature

On starting an AAA case you agree to provide your name, full account number, mailing address, telephone number, email address, a factual description of every disputed transaction for which you seek compensation (date, amount and type) and/or event (date, location and people involved), the basis of your Claim, an itemized calculation of all alleged damages, and, if represented, a signed statement authorizing the bank to share account and Claim information with counsel. You must personally sign the demand, and so must your counsel, and by submitting it you represent that you comply with Federal Rule of Civil Procedure 11(b). Failure to provide the information may result in dismissal, though you can refile once you provide it.

Supporting quotations

you will provide your name, full account number, mailing address, telephone number, email address, a factual description of every disputed transaction

an itemized calculation of all alleged damages, and, if represented by counsel, a signed statement authorizing us to share information regarding your account and the Claim with them.

You must personally sign the demand for arbitration

failure to provide this information may result in dismissal of your Claim, though you have the right to refile once you provide the information described in this section.

Qualifications & exceptions

• Applies in addition to the AAA rules.
• Dismissal for missing information is stated as a possibility, with a right to refile.

Charges & Financial Obligations · Restriction or exception

Each side pays arbitration fees as the AAA rules allocate, and frivolous claims can shift fees and sanctions

Each party is responsible for arbitration fees as allocated by the applicable AAA rules. The arbitrator may afford any relief or impose any sanctions available under Federal Rule of Civil Procedure 11, 28 U.S.C. section 1927 or applicable state law on represented parties and their counsel. If the arbitrator finds that a claim or the relief sought was frivolous, lacked sufficient reasonable inquiry or a good faith basis, or was brought for an improper purpose, it may reallocate compensation, expenses and administrative fees (including filing and hearing fees) as justice requires and as applicable law permits.

Supporting quotations

Each Party will be responsible for the arbitration fees as allocated by the applicable AAA rules

The arbitrator is authorized to afford any relief or impose any sanctions available under the substantive standards established by Federal Rule of Civil Procedure 11

If the arbitrator finds that either the substance of your or our claim or the relief sought was frivolous

the arbitrator may reallocate compensation, expenses, and administrative fees (which include filing and hearing fees) as justice requires, and as permitted by applicable law.

Qualifications & exceptions

• Fee reallocation requires a finding that the claim or relief was frivolous, lacked a good faith basis or was brought for an improper purpose, and is limited by applicable law.

Not stated here

• The AAA fee schedules and the cited rules and statute are not supplied in this source, so the amount you would pay is unknown.

Legal Rights & Agreement Rules · Restriction or exception

A mass arbitration is 25 or more similar claims with common representation, and extra procedures apply

The Mass Arbitration Procedures apply to your Claim if it is filed as part of a mass arbitration, defined as twenty-five or more arbitration claims involving the same or similar subject matter or issues of law or fact where representation of all claimants is the same or coordinated across the cases. The procedures are described as designed to streamline and make resolution cost-effective, to avoid large filings imposing unnecessary burdens, and to preserve the integrity of arbitration. You agree to them even though they may delay arbitration of your individual Claim. If you are unsatisfied with the speed you may withdraw your demand and proceed in small claims court if the Claim is in that court's jurisdiction and proceeds individually.

Supporting quotations

which means twenty-five (25) or more arbitration claims involving the same or similar subject matter and/or issues of law or fact, and where representation of all claimants is the same or coordinated across the cases.

You agree to these procedures even though they may delay the arbitration of your individual Claim.

you are free to withdraw your arbitration demand and proceed in small claims court if the Claim is in that court

Qualifications & exceptions

• Applies only where 25 or more similar claims have the same or coordinated representation.
• Small claims court is available only if the Claim is within its jurisdiction and proceeds on an individual basis.

Legal Rights & Agreement Rules · Procedure

A Process Arbitrator is appointed first and can dismiss claims that miss filing requirements or fail threshold checks

Before a merits arbitrator is assigned, a Process Arbitrator is appointed, selected under the AAA Mass Arbitration Supplementary Rules or, if none applies, by each side getting a list from the AAA, meeting and conferring and, failing agreement, submitting preferences to the AAA. The Process Arbitrator ensures the Mass Arbitration Procedures and AAA rules are followed and can resolve disputes about dismissal, for example for failing the filing requirements, and the claim is dismissed without prejudice to refiling once deficiencies are fixed. The Process Arbitrator can also decide threshold eligibility issues, such as whether you had an account, experienced the transaction, fee or event, or have a clear legal or factual deficiency, and dismiss the Claim. It decides whether a dispute about these requirements is within its jurisdiction and can impose sanctions available under Federal Rule of Civil Procedure 11, 28 U.S.C. section 1927 or state law.

Supporting quotations

before an arbitrator is assigned to determine the merit of your Claim, a

each Party will receive a list of proposed Process Arbitrators provided by the AAA and will meet and confer to identify a mutually-agreeable candidate.

the Process Arbitrator shall be empowered to resolve any dispute regarding whether your Claim should be dismissed

if the Process Arbitrator finds you failed to comply with any requirement, your Claim will be dismissed, without prejudice to refiling once the deficiencies are remedied.

whether you had an account with the Bank, experienced the transaction, fee, or event at issue, or otherwise cannot pursue the claim due to a clear legal or factual deficiency, and to dismiss your Claim as appropriate.

The Process Arbitrator shall be authorized to afford any relief or impose any sanctions available under Federal Rule of Civil Procedure 11

Qualifications & exceptions

• Dismissal for non-compliance is without prejudice to refiling once deficiencies are remedied.

Not stated here

• The Mass Arbitration Filing Requirements referred to are not set out in this section beyond the demand requirements elsewhere.

Legal Rights & Agreement Rules · Procedure

In a mass arbitration, each side picks 15 cases to go first, with a 90-day hearing target and repeating rounds

After any Process Arbitrator disputes are resolved, counsel for the claimants and for the bank each select fifteen cases to go first in individual arbitrations on the merits, with no Merits Arbitrator assigned more than five cases unless the parties agree. Each side has the right to have fifteen cases of its choosing proceed to final hearing within ninety days of selection, unless the parties agree otherwise, before the process moves forward. After the first thirty cases are resolved counsel meet and confer on efficiency, settlement or mediation and the number of cases per stage. If the rest are not resolved, each side selects another fifteen, again heard within ninety days. After that second set, on either party's motion the Process Arbitrator may expedite by assigning Merits Arbitrators to all remaining cases at once; without a motion the process continues in sets of thirty. You and the bank agree to engage in good faith, including paying the parties' respective case fee if your case is selected, and the Process Arbitrator resolves disputes about the procedures.

Supporting quotations

counsel for the claimants and counsel for the Bank shall each select fifteen (15) cases (per side) to proceed first in individual arbitration proceedings on the merits of each claim.

Unless the Parties otherwise agree, in no event shall any individual Merits Arbitrator be assigned more than five (5) cases.

which shall occur within ninety (90) days of the selection of the cases (unless the Parties agree to a different time period)

on either Party

which includes an agreement to pay the Parties

Any dispute regarding any aspect of the specific Mass Arbitration Procedures outlined in this section shall be resolved by the Process Arbitrator.

Qualifications & exceptions

• Applies only to cases within a mass arbitration.
• Time periods and the five-case limit apply unless the parties agree otherwise.

Charges & Financial Obligations · Restriction or exception

No AAA per-case fee is charged until a case is selected, and mass arbitration procedure rulings are interlocutory

No AAA per-case fee is assessed for a case until it is selected to proceed to individual arbitration under the mass arbitration process. Disputes about interpreting or enforcing the Mass Arbitration Procedures are decided by the Process Arbitrator or, for cases released to merits proceedings, the Merits Arbitrator, and their decisions are interlocutory and not subject to immediate judicial review. If any of these procedures are found legally unenforceable, proceedings otherwise continue in arbitration under the AAA's Mass Arbitration Supplementary Rules or an equivalent AAA rule then in effect.

Supporting quotations

No AAA per case fee shall be assessed in connection with any case until the case is selected to proceed to individual arbitration proceedings

Any dispute regarding the interpretation or enforcement of these Mass Arbitration Procedures shall be decided by the Process Arbitrator or, in cases that have been released to merits proceedings, the Merits Arbitrator.

Their decisions regarding the Mass Arbitration Procedures shall be considered interlocutory in nature and not subject to immediate judicial review.

If any terms of these Mass Arbitration Procedures are found to be legally unenforceable for any reason, then the proceedings shall otherwise continue in arbitration

Not stated here

• The AAA Mass Arbitration Supplementary Rules are not supplied in this source.

Legal Rights & Agreement Rules · Restriction or exception

The arbitration terms survive changes, closure and bankruptcy; class arbitration can never be ordered

The arbitration provisions survive changes to the agreement and termination of the account or relationship, including bankruptcy of any party and any sale or assignment of your account or amounts owed on it. If any part of the agreement is deemed invalid or unenforceable, the other terms remain in force, except that there can be no arbitration of a class or representative Claim. The arbitration provision may not be amended, severed or waived except as the agreement provides or in a written agreement between you and the bank.

Supporting quotations

These arbitration provisions shall survive changes in this Agreement and termination of the account or the relationship between you and us

If any part of this Agreement is deemed invalid or unenforceable, the other terms shall remain in force, except that there can be no arbitration of a class or representative Claim.

This arbitration provision may not be amended, severed or waived, except as provided in this Agreement or in a written agreement between you and us.

Qualifications & exceptions

• The only stated exception to severability is that there can be no arbitration of a class or representative Claim.

Legal Rights & Agreement Rules · Restriction or exception

The arbitration ruling is final and binding, with no appeal except as the FAA provides

The arbitration ruling is final and binding and enforceable by any court having jurisdiction. No party may seek an appeal of the ruling, except as provided under the Federal Arbitration Act.

Supporting quotations

The arbitration ruling will be considered final and binding, and enforceable by any court having jurisdiction.

No party may seek an appeal of the arbitration ruling, except as provided under the FAA.

Not stated here

• The text of the Federal Arbitration Act is not supplied in this source.

Legal Rights & Agreement Rules · Context

The agreement ends with a link to the Business Services Addendum, whose text is not in this source

The saved agreement ends with a link labelled Business Services Addendum. Earlier the agreement says small business customers are subject to additional or different terms in that addendum, which it calls a part of the agreement.

Supporting quotations

Business Services Addendum

additional or different terms and conditions applicable to the Services, as well as additional Services available exclusively to small business customers, are included in the Business Services Addendum, which is a part of this Agreement.

Qualifications & exceptions

• Relevant to small business customers.

Not stated here

• The text of the Business Services Addendum is not supplied in this source, so this card cannot say what additional or different terms it contains.

Charges & Financial Obligations · Context

The page notes that some accounts, services and fees vary by state and points to the fee schedule

After the agreement text, the saved page says some accounts and services, and the fees that apply to them, vary from state to state. It asks you to review the information for your state in the Personal Schedule of Fees and in the Online Banking Service Agreement. The source does not say whether this notice is part of the agreement.

Supporting quotations

Some accounts and services, and the fees that apply to them, vary from state to state.

Please review the information for your state in the Personal Schedule of Fees

Qualifications & exceptions

• Appears in the page text following the agreement.

Not stated here

• The text of the Personal Schedule of Fees is not supplied in this source, so this card cannot say which fees vary or by how much.
• The source does not say whether this page notice is part of the agreement.

Inference & Profiling · Company practice

The page says the bank uses relationship-based and behavioral advertising, with opt-outs through the DAA and NAI

The Advertising Practices notice on the page says the bank uses relationship-based ads and online behavioral advertising to tell customers about products and services they may find useful. It says Bank of America participates in the Digital Advertising Alliance self-regulatory principles for online behavioral advertising and uses the Advertising Options Icon on its behavioral ads on non-affiliated third-party sites (excluding ads on platforms that do not accept the icon). Ads served on its behalf do not contain unencrypted personal information, and it limits how companies serving its ads may use personal information. To opt out of interest-based advertising with non-affiliated third-party sites you can use the YourAdChoices tool from the DAA or the Network Advertising Initiative's Opt-Out Tool, and the individual sites have their own opt-out options. The notice points to the bank's Online Privacy Notice and Online Privacy FAQs for more.

Supporting quotations

Relationship-based ads and online behavioral advertising help us do that.

Bank of America participates in the Digital Advertising Alliance

Ads served on our behalf by these companies do not contain unencrypted personal information and we limit the use of personal information by companies that serve our ads.

To learn more about ad choices, or to opt out of interest-based advertising with non-affiliated third-party sites, visit YourAdChoices powered by the DAA

To learn more about relationship-based ads, online behavioral advertising and our privacy practices, please review the

Qualifications & exceptions

• Opt-out described is for interest-based advertising on non-affiliated third-party sites.
• The icon is used on behavioral ads on non-affiliated third-party sites, excluding platforms that do not accept it.

Not stated here

• The text of the Online Privacy Notice and Online Privacy FAQs is not supplied in this source, so this card cannot say what personal information is used for advertising.
• The source does not say whether this page notice is part of the agreement, and it does not describe opt-outs for relationship-based ads.

Legal Rights & Agreement Rules · Restriction or exception

A page notice says other websites reached from the page are not owned or operated by the bank

A notice that appears on the page says that when you continue to another website the bank does not own or operate, that site's owner is solely responsible for its content, offerings and level of security, so you should refer to that site's posted privacy policy and terms of use.

Supporting quotations

Important Notice

continuing to another website that Bank of America doesn't own or operate.

Its owner is solely responsible for the website

Qualifications & exceptions

• Applies to websites the bank does not own or operate.

Not stated here

• The source does not say whether this page notice is part of the agreement.

Legal Rights & Agreement Rules · Context

The page footer identifies Bank of America, N.A. as a Member FDIC and Equal Housing Lender

The page footer identifies Bank of America, N.A. as Member FDIC and an Equal Housing Lender, with a 2026 copyright notice for Bank of America Corporation.

Supporting quotations

Bank of America, N.A. Member FDIC.

Charges & Financial Obligations · User right or choice

Transfers between your linked Bank of America and Merrill accounts carry no fee

You may use the Service to transfer funds between your linked Bank of America and Merrill accounts without a fee, either one time or on a recurring basis. This includes a transfer made as a payment to a linked installment loan, credit card or mortgage.

Supporting quotations

You may use the Service to transfer funds between your linked Bank of America and Merrill accounts without a fee on either a one-time or recurring basis, including as a payment to a linked installment loan, credit card or mortgage.

Qualifications & exceptions

• Covers transfers between your own linked Bank of America and Merrill accounts.
• Applies to one-time and recurring transfers.

Charges & Financial Obligations · Context

Transfers between checking/savings and to or from loan accounts: $9,999,999.99 limit, 10:45 p.m. ET cutoff

The internal-transfer table lists, for transfers from a checking or savings account to a checking or savings account, from a checking or savings account to a loan account, and from a credit card, business line of credit or HELOC to a checking, savings or loan account, a limit of $9,999,999.99 each. The cutoff column is headed "(all eastern PM)" and gives 10:45 for each of these rows. The source runs footnote markers into the time cells (for example "10:452" and "10:454"), which reads as 10:45 with footnote 2 or 4; footnote 2 covers posting of transfers made after the cutoff and footnote 4 covers credit dates for loan-account payments. The "$ Limit" header cites footnote 1, which says higher limits may apply for Bank of America Private Bank, Merrill or small business accounts.

Supporting quotations

Your Checking/Savings account

Your Checking/Savings account

$9,999,999.99

10:452

Your Checking/Savings account

Your Loan Account

$9,999,999.99

10:454

Your Credit Card/ Business Line of Credit/HELOC

Your Checking/Savings or Loan Account

$9,999,999.99

10:452,4

(all eastern PM)

$ Limit1

Qualifications & exceptions

• Times are Eastern and PM, per the column header.
• Higher limits may apply for Private Bank, Merrill or small business accounts (footnote 1).
• Footnote markers are fused to the time digits in the source text, so the exact footnote assignment is read from context.

Not stated here

• The table does not say what a transfer from a credit card, business line of credit or HELOC costs or whether a separate fee applies; the fee sentence above addresses only transfers between linked Bank of America and Merrill accounts.

Charges & Financial Obligations · Context

Transfers from checking/savings to an investment account: $9,999,999.99 limit, 4:45 p.m. ET cutoff

For a transfer from your checking or savings account to your investment account, the table gives a limit of $9,999,999.99 and a cutoff of 4:45, which under the column header (all eastern PM) is 4:45 p.m. Eastern. The row carries no footnote marker on the cutoff. The "$ Limit" header cites footnote 1 (higher limits may apply for Private Bank, Merrill or small business accounts).

Supporting quotations

Your Checking/Savings account

Your Investment account

$9,999,999.99

4:45

(all eastern PM)

Qualifications & exceptions

• Times are Eastern and PM, per the column header.
• Higher limits may apply for Private Bank, Merrill or small business accounts (footnote 1).

Charges & Financial Obligations · Context

Transfers from an investment account: $100,000 per calendar day, $250,000 per week, 4:45 p.m. ET cutoff

For a transfer from your investment account to your checking, savings or loan account, the table gives a limit of $100,000.00 per calendar day and $250,000 per week, and a 4:45 cutoff (4:45 p.m. Eastern under the column header), marked with footnotes 2 and 4. The source text of the "from" cell carries footnote 3, which says linked investment accounts may not support recurring payments to Bank of America credit card accounts. The "$ Limit" header cites footnote 1 (higher limits may apply for Private Bank, Merrill or small business accounts).

Supporting quotations

Your Investment account3

Your Checking/Savings or Loan account

$100,000.00 per calendar day

$250,000 per week

4:452,4

3/ Linked investment accounts may not support recurring payments to Bank of America credit card accounts.

Qualifications & exceptions

• Times are Eastern and PM, per the column header.
• Footnote 3 says only that recurring payments to Bank of America credit card accounts may not be supported from linked investment accounts.

Not stated here

• The source does not say which linked investment accounts do or do not support recurring credit card payments.

Charges & Financial Obligations · User right or choice

No receiving limits apply to internal transfers, subject to your account agreements; higher send limits can apply

The agreement states that, subject to your agreements with Bank of America and/or its affiliates for the linked accounts, there are no receiving limits for internal transfers between your own accounts. Footnote 1 to the limit column adds that higher limits may apply for Bank of America Private Bank, Merrill or small business accounts. Account agreements therefore remain a possible source of limits.

Supporting quotations

Subject to your agreements with Bank of America and/or our affiliates for your accounts linked to the Service, there are no receiving limits for internal transfers between your own accounts.

1/ Higher limits may apply for Bank of America Private Bank, Merrill or small business accounts.

Qualifications & exceptions

• Statement concerns receiving limits on internal transfers between your own accounts, and is subject to your account agreements.

Not stated here

• The account agreements that may impose limits are not supplied in this source.

Cross-references

• qualified by (model-proposed): Your account agreements still apply and prevail over this agreement in a conflict, unless it says otherwise — Your account agreements prevail over this agreement in a conflict, so limits in them can apply despite the statement that there are no receiving limits for internal transfers.

Charges & Financial Obligations · Company practice

Transfers to checking or savings after the cutoff post next business day and can affect when fees apply

Footnote 2 says a transfer to a Bank of America checking or savings account made after the applicable cutoff time but by 11:59 p.m. on a business day in the State where the checking or savings account was opened will be posted as of the next business day in the transaction history. It will still be included in the balance the bank uses to pay transactions that night. The footnote adds that this process may affect when fees apply to the account.

Supporting quotations

2/ Transfers to a Bank of America checking or savings account made after the applicable cutoff time

Qualifications & exceptions

• Applies to transfers to a Bank of America checking or savings account made after the cutoff but by 11:59 p.m. on a business day in the State where that account was opened.

Not stated here

• The footnote does not say which fees may be affected or how.

Charges & Financial Obligations · Company practice

Payments to loan accounts made after the cutoff but by 11:59 p.m. ET are credited with the submission date

Footnote 4 defines Loan Accounts as an eligible credit card, business line of credit, home equity line of credit during its draw period, installment loan or mortgage. Funds transferred as a payment to one of these after the applicable cutoff but by 11:59 p.m. ET are credited with the date the payment is submitted. It may take up to 2 business days for the update to appear in account balances, funds availability and transaction posting.

Supporting quotations

4/ Funds transferred as a payment to an eligible credit card

Qualifications & exceptions

• Applies to payments to the listed Loan Accounts made after the cutoff but by 11:59 p.m. ET.
• HELOC is covered only during its draw period.

Charges & Financial Obligations · Company practice

Debit timing for internal transfers depends on whether they are immediate, future dated or to a credit card

One-time transfers may be made at any time and are immediately debited from a checking or savings account's available balance or a credit account's available credit. A future dated or recurring transfer (other than to a Bank of America credit card account) scheduled for a weekend or non-business day is debited from the funding account on the prior business day; other scheduled and recurring transfers are debited at the beginning of the business day requested. Future dated or recurring transfers to Bank of America credit card accounts are debited at the beginning of the scheduled date even on a weekend or non-business day.

Supporting quotations

One-time transfers may be made at any time and are immediately debited

Future dated or recurring transfers (other than transfers to a Bank of America credit card account) scheduled for a weekend or a non-business day will be debited from the funding account on the prior business day.

Future dated or recurring transfers to Bank of America credit card accounts will be debited from the funding account at the beginning of the scheduled transfer date even if the scheduled transfer date is on a weekend or non-business day.

Qualifications & exceptions

• Credit card account transfers follow a different weekend rule from other future dated or recurring transfers.

Account & Service Control · User right or choice

Scheduled internal transfers can be canceled before a deadline; an immediate transfer cannot be canceled

Future scheduled and recurring transfers (other than to a Bank of America credit card account) can be canceled before midnight ET on the business day before the scheduled date. Future dated or recurring transfers to Bank of America credit card accounts can be canceled before midnight ET on the calendar day before. A one-time immediate transfer cannot be edited or canceled once submitted. The website's payment activity section is the suggested way to cancel; you may also call 800.432.1000 for consumer accounts or 866.758.5972 for small business accounts, or call collect at 925.681.7600 from outside the continental U.S. Separately, the cancellation section says that if online banking access is canceled or terminated, Bank of America cancels future scheduled transfers and payments not already in process, with stated exceptions for Home Loan PayPlans and internal transfers between checking/savings and Merrill or Private Bank investment accounts.

Supporting quotations

Future scheduled and recurring transfers (other than transfers to a Bank of America credit card account) can be canceled prior to midnight ET on the business day prior

A one-time immediate transfer cannot be edited or canceled after it has been submitted.

The best way to cancel a future scheduled or recurring transfer is to follow the instructions on our website. The cancel feature is found in the payment activity section. You may also request to cancel a future scheduled or recurring transfer by calling us at 800.432.1000 for consumer accounts and 866.758.5972 for small business accounts. If you are calling from outside of the continental U.S., call us collect at 925.681.7600.

we will cancel all future scheduled transfers and payments you set up using the Services which are not already in process; however, we will not, subject to certain exceptions, cancel any (i) Home Loan PayPlans, which you can manage by contacting us at the number on your mortgage loan statement, or (ii) internal transfers between your checking/saving accounts and your Merrill or Private Bank investment accounts, which you can manage through your Merrill or Private Bank online accounts, as applicable.

Qualifications & exceptions

• Different cancellation deadline for transfers to Bank of America credit card accounts (calendar day prior) than for other scheduled transfers (business day prior).
• Termination of online banking access cancels scheduled transfers not already in process, subject to the stated exceptions.

Charges & Financial Obligations · Company practice

If the funding account lacks funds, the bank may retry on later days

If the funding account does not have sufficient funds available on the scheduled date, or is otherwise returned due to the account's status, Bank of America may make one or more attempts on subsequent days. If a later attempt succeeds, the transfer's effective date is the day of that successful attempt.

Supporting quotations

If your funding account does not have sufficient funds available on the scheduled transfer date or is otherwise returned due to the status of the account, we may make one or more attempts on subsequent days to process your scheduled transfer and the effective date of your transfer, if processed, will be considered made as of the day such subsequent attempt is successful.

Qualifications & exceptions

• Applies when funds are insufficient on the scheduled date or the account is otherwise returned due to its status.

Not stated here

• The source does not state how many attempts may be made or over how many days.

Charges & Financial Obligations · User right or choice

You can transfer to most other Bank of America customers' accounts using their account number

You may use the Service to make one-time or recurring transfers from a linked Bank of America checking, savings, money market or line of credit account to most checking, savings or money market accounts of other Bank of America customers, using their account number.

Supporting quotations

You may use the Service to make one-time or recurring transfers from a linked Bank of America checking, savings, money market or line of credit account to most checking, savings or money market accounts of other Bank of America customers using their account number.

Qualifications & exceptions

• Reaches most, not all, other Bank of America customers' checking, savings or money market accounts.

Not stated here

• The source does not say which recipient accounts are excluded.

Charges & Financial Obligations · Context

Transfers to someone else by account number: $3,500 per day, $10,000 per week, 10:45 p.m. ET cutoff

The table for transfers to someone else gives, for a transfer from your checking, savings, money market or line of credit account to the checking or savings account of someone else, a limit of $3,500 per day and $10,000 per week and a 10:45 cutoff (p.m. Eastern under the column header). The limit header cites footnotes 1 and 2. Footnote 1 says you may be eligible for higher limits if you add Secured Transfer to receive a one-time passcode on your mobile device or register a USB security key, and that higher limits may also apply for Private Bank, Merrill or small business accounts. Footnote 2 is a separate provision that is explained in its own card, which covers how the daily and weekly limits are measured.

Supporting quotations

Your Checking/Savings/Money Market/Line of Credit account

Checking/Savings account of Someone Else

$3,500 per day

$10,000 per week

10:45

$ Limit1, 2

You may be eligible for higher limits if you add Secured Transfer to receive a one-time passcode on your mobile device or register a USB security key. Higher limits may also apply for Bank of America Private Bank, Merrill or small business accounts.

Qualifications & exceptions

• Times are Eastern and PM, per the column header.
• Higher limits are available with Secured Transfer or a registered USB security key, and may also apply to Private Bank, Merrill or small business accounts.

Not stated here

• How the daily and weekly limits are measured is stated in footnote 2, which is explained in a separate card, not in this one.
• The text of the linked USB security key page is not supplied here, so this card cannot say what registering a key involves.