This notice covers the provider group’s insurance therapy services
The June 11, 2025 notice covers Uplift Behavioral Health, P.C. and the listed Shine provider entities, collectively BetterHelp Provider Group (BPG). It applies to independent therapists’ services on the BetterHelp platform in connection with the Insurance Offering. Subscription information is excluded unless it is PHI under HIPAA; the separate BetterHelp Privacy Policy governs non-PHI.
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Last Updated & Effective Date: June 11, 2025
This Notice describes how Uplift Behavioral Health, P.C., and its associated provider groups, including Shine Medical Providers, P.C., Shine Medical, P.C., Shine Medical of CA, P.C., and Shine Medical of NJ, P.C.
This Notice applies to BPG's therapy services that are provided by independent therapists on the BetterHelp platform in connection with its Insurance Offering (“Services”).
This Notice does not apply to personal information under BetterHelp's behavioral health subscription offering, unless it is considered Protected Health Information as defined under HIPAA.
This Notice of Privacy Practices will not apply to non-PHI, but the BetterHelp Privacy Policy will apply
Qualifications & exceptions
The scope is the Insurance Offering’s therapy services and PHI, rather than all BetterHelp information.
Not stated here
The linked Privacy Policy is not supplied as part of this analysis.
Provider entities jointly use and disclose PHI in a care arrangement
Each BPG provider entity and its contracted providers participate in an organized health care arrangement. They jointly use and disclose PHI for treatment, payment, health care operations, and other purposes permitted or required by law, and agree to follow this notice.
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Together with its contracted providers, each BetterHelp Provider Entity is part of an organized health care arrangement that jointly uses and discloses PHI to carry out treatment, payment, or health care operations and for other purposes that are permitted or required by law. As an organized health care arrangement, BetterHelp Provider Group agrees to abide by the terms of this Notice.
Qualifications & exceptions
Joint use and disclosure is for the stated care, payment, operations and lawful purposes.
BetterHelp supplies management and administrative services to BPG
BetterHelp, Inc. is associated with BPG, supplies certain management and administrative services, and acts as its Business Associate under HIPAA.
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BetterHelp Provider Group is associated with BetterHelp, Inc. (“BetterHelp”), where BetterHelp provides certain management and administrative services to the BetterHelp Provider Group and functions as its Business Associate under HIPAA.
Legal Rights & Agreement Rules · Company commitment
BPG must follow the notice until it is replaced
The notice takes effect on its listed June 11, 2025 date and remains effective until BPG replaces it. BPG must follow it while it is in effect; its stated duties also include protecting PHI, providing privacy-practices notice and notifying affected people of breaches of unsecured PHI.
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This Notice of Privacy Practices (“Notice”) is effective as of the date listed above. It will remain in effect until BPG replaces it. BPG must abide by the terms of this Notice while it is in effect.
BPG is required by law to maintain the privacy of PHI, to provide notice of our legal duties and privacy practices with respect to PHI, and notify affected individuals following any breach of unsecured PHI.
Qualifications & exceptions
The obligation follows the notice currently in effect.
PHI includes identifiable health, care and payment information
The notice describes PHI as information that may identify you and relates to your past, present or future physical or mental health condition, healthcare provision, or payment for healthcare. This definition limits what the notice addresses.
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PHI is information about you that may be used to identify you and that relates to your past, present for future physical or mental health condition; the provision of healthcare to you; or your past, present or future payment for the provision of health care.
Data Access & Collection · Company practice
BPG collects PHI from you, website activity and third parties
BPG collects PHI to provide the Services, including information submitted when signing up and paying, information from your actions on the website, and information from third parties such as health insurers. The mention of the Terms and Conditions does not supply that separate document’s provisions.
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We collect PHI about you to provide you with the BetterHelp Services (as referenced in the Terms and Conditions).
We collect PHI from the following sources:
Directly from you, such as information you submit when signing up and paying for our Services.
Indirectly from you, such as through your actions on our website.
From third parties, such as health insurance companies.
Qualifications & exceptions
Collection is described for providing the Services.
Not stated here
The separate Terms and Conditions are not supplied.
To provide the Services, BPG uses and discloses PHI for treatment, including disclosure to your therapist. This permission concerns treatment rather than an unrestricted use of medical information.
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To provide you with the Services, we use and disclose your PHI for the following purposes:
Treatment - To provide you with the Services. For example, we will disclose your PHI to your therapist for treatment purposes.
Qualifications & exceptions
The disclosure is for treatment in providing the Services.
Cross-references
contrast (model-proposed): You may obtain an accounting of certain PHI disclosures — The notice describes routine treatment disclosure of PHI while excluding treatment disclosures from the accounting right. The accounting therefore does not provide a list of every treatment disclosure; this is a reviewed limit rather than a contradiction.
Charges & Financial Obligations · Company practice
BPG uses and discloses PHI for payment
BPG uses and discloses PHI to collect payment and for other payment-related purposes, including submitting a claim to your health insurer.
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Payment - To collect payment and for other payment-related purposes. For example, we will submit a claim to your health insurer for payment.
Use & Processing · Company practice
PHI supports service operations and quality improvement
BPG uses and discloses PHI to operate its business, including providing Services, contacting you about available Services, and assessing and improving service quality.
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Health Care Operations - To operate our business, for example, in order to provide the Services, contact you about the Services available to you, and to assess and improve the quality of the Services.
BPG may exchange electronic health information with care organizations
BPG may participate in health information exchanges to share, request and receive electronic health information from other healthcare organizations. The stated purposes are treatment, payment and healthcare operations.
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We may also use PHI to:
Participate in health information exchanges (HIEs) so that we can share, request, and receive electronic health information from other health care organizations for treatment, payment, and healthcare operations purposes as described above.
Qualifications & exceptions
The exchanges serve treatment, payment and healthcare operations.
Sharing & Disclosure · Company commitment
Third-party PHI access requires a written protective agreement
BPG may engage third parties for payment and healthcare operations. When a third party needs PHI to perform those services on BPG’s behalf, BPG requires a written agreement protecting it and says it provides only the minimum PHI needed for the intended purpose.
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Engage third parties to assist with our payment and healthcare operations. If any such third party needs access to PHI to perform its services on our behalf, we will require that third party to enter a written agreement that protects the PHI. We provide only the minimal PHI to accomplish the intended purpose of the use and sharing of the PHI.
Qualifications & exceptions
Access must be needed for services on BPG’s behalf; the PHI supplied is limited to the intended purpose.
Cross-references
qualifies (model-proposed): PHI supports service operations and quality improvement — When BPG engages payment or operations vendors needing PHI on its behalf, its written-agreement and minimum-PHI commitments apply to that access.
Sharing & Disclosure · Permission or license
BPG may communicate with people involved in care and payment
BPG may use PHI to communicate with family and friends involved in your care and its payment, only to the extent those people are legally authorized.
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Communicate with family and friends who are involved in your care and payment for care to the extent they are legally authorized.
Qualifications & exceptions
The family members or friends must be legally authorized.
Use & Processing · Permission or license
BPG may create de-identified and aggregate information
BPG may use PHI to create de-identified and aggregate information for any legal purpose. This wording concerns the resulting de-identified and aggregate information; it does not say identifiable PHI can be used for any purpose.
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Create de-identified and aggregate information to be used for any legal purpose.
Qualifications & exceptions
The permitted purposes must be legal and concern de-identified and aggregate information.
Sharing & Disclosure · Permission or license
PHI may be used without authorization for public health and protection
In limited circumstances permitted or required by law, BPG may use PHI without your authorization for public health activities such as disease reporting; protecting victims of abuse or neglect, including children and elders; or preventing or reducing a serious and imminent threat of harm to a person or the public. Although the section heading says “must disclose,” its operative introduction says “may be permitted or required by law”; it does not make every listed use mandatory.
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In certain limited circumstances, we may be permitted or required by law to use your PHI without your authorization, including:
For public health activities such as reporting certain diseases
To protect victims of abuse or neglect, such as child abuse and elder neglect
To prevent or lessen a serious and imminent threat of harm to a person or the public
Qualifications & exceptions
These are limited circumstances permitted or required by law; the harm provision requires a serious and imminent threat.
Legal Rights & Agreement Rules · Permission or license
Legal proceedings and law enforcement can involve PHI without authorization
BPG lists judicial and administrative proceedings, such as responding to subpoenas, and uses required by law or for law enforcement as circumstances where it may use PHI without your authorization. The introduction limits these to circumstances permitted or required by law; the notice does not say every subpoena or law enforcement request automatically requires disclosure.
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In certain limited circumstances, we may be permitted or required by law to use your PHI without your authorization, including:
For judicial and administrative proceedings such as responding to subpoenas
When required by law or for law enforcement purposes
Qualifications & exceptions
The notice’s permission is limited to circumstances permitted or required by law.
Health oversight and specialized government functions may use PHI
In limited circumstances permitted or required by law, BPG may use PHI without authorization for state and federal health oversight, such as physician licensing or disciplinary action, and for specialized government functions such as national security.
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In certain limited circumstances, we may be permitted or required by law to use your PHI without your authorization, including:
For state and federal health oversight activities such as physician licensing and disciplinary action
For specialized government functions such as national security
Qualifications & exceptions
Use without authorization is limited to circumstances permitted or required by law.
The notice allows certain death-related and transplant disclosures
In limited circumstances permitted or required by law, BPG may use PHI without authorization for organ donation and transplantation, and provide it to coroners, medical examiners and funeral directors in limited circumstances. The notice does not describe the detailed legal conditions for these cases.
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In certain limited circumstances, we may be permitted or required by law to use your PHI without your authorization, including:
To coroners, medical examiners, and funeral directors in limited circumstances
For organ donation and transplantation
Qualifications & exceptions
The introductory legal limits apply; disclosures to coroners, medical examiners and funeral directors are expressly limited.
IRB-approved research may use PHI without authorization
BPG lists research approved by an institutional review board among the limited circumstances in which law may permit or require PHI use without your authorization. The wording does not extend this permission to all research.
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In certain limited circumstances, we may be permitted or required by law to use your PHI without your authorization, including:
For research approved by an institutional review board
Qualifications & exceptions
The research must have institutional review board approval and fall within the stated legal limits.
Marketing, sale and unlisted purposes require written authorization
For the insurance-offering therapy PHI covered by this notice, BPG requires prior written authorization for marketing uses or disclosures and sale of PHI. Written authorization is also required for purposes not described in the notice. You may revoke an authorization you previously provided. The notice does not describe a revocation procedure or its effect on earlier authorized uses.
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This Notice applies to BPG's therapy services that are provided by independent therapists on the BetterHelp platform in connection with its Insurance Offering (“Services”).
Your written authorization is required prior to:
Use or disclosure of PHI for marketing
Sale of PHI
We will not use or disclose PHI for the purposes listed above, or for any other purpose not described in this Notice, without your written authorization. You have the right to revoke any authorization you previously provided.
Qualifications & exceptions
Authorization must be written and precede marketing uses or disclosures and PHI sale.
Not stated here
The revocation procedure and effect on prior uses are not stated.
The linked material associated with “Use or disclosure of PHI for marketing” is not supplied here; this card reports only the notice’s written-authorization rule and does not describe that material.
Legal Rights & Agreement Rules · Company commitment
BPG says HIPAA use and disclosure rules apply for 50 years after death
For deceased individuals, BPG says it will comply with PHI use and disclosure requirements under § 164.502 of the HIPAA Privacy Rule for 50 years after death. This is a statement about those privacy requirements, not a promise to retain records for 50 years. The cited rule’s text is not supplied here.
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With regard to deceased individuals, we shall comply with the requirements about the uses and disclosures of PHI in accordance with § 164.502 of HIPAA Privacy Rule for a period of 50 years following the death of the individual.
Not stated here
The external HIPAA rule is not reproduced in the notice.
You can request a copy of PHI, subject to fees and limited denials
Subject to certain exceptions, you may review and obtain your PHI through self-service steps in the separate public Privacy Policy or by emailing hipaarequests@betterhelp.com. BPG may charge a reasonable, cost-based fee and may deny access in limited circumstances. It must tell you why it denied access and whether review is available. For certain denial grounds, a designated licensed healthcare provider who was not involved in the initial denial can review it. The linked self-service instructions are not supplied in this notice.
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With certain exceptions, you have the right to review and obtain a copy of your PHI and may do so on a “self-service” basis by following the steps enumerated in the public Privacy Policy or by emailing hipaarequests@betterhelp.com. We may charge a reasonable, cost-based fee to fulfill such requests. In certain limited circumstances, we may deny your request to access your PHI. In that instance, we will inform you of the reason for the denial and whether you have the right to review. For certain grounds of denial, you have the right to have the denial reviewed by a designated licensed health care provider who did not participate in the original denial decision.
Qualifications & exceptions
Access has exceptions; cost-based fees and limited denials may apply, and review rights depend on the denial ground.
Not stated here
The separate Privacy Policy’s self-service steps are not supplied.
Account & Service Control · User right or choice
You may request correction of inaccurate or incomplete PHI
If you believe your PHI is inaccurate or incomplete, you may request amendment by emailing hipaarequests@betterhelp.com. BPG can deny the request, but must then let you submit a statement of disagreement for inclusion in your record. A request is not a guarantee that the PHI will be changed.
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You have the right to request that we amend your PHI if you believe it is inaccurate or incomplete. To request amendment, email your request to hipaarequests@betterhelp.com. If we deny your request, we will allow you to submit a statement of disagreement for inclusion in your record.
Qualifications & exceptions
A denied request gives you the opportunity to add a disagreement statement.
You may request an alternative way or place for PHI communications
Email hipaarequests@betterhelp.com to request PHI communications by alternative means or at an alternative location. BPG will accommodate reasonable requests, but may require an alternative address or contact method and an explanation of how payment will be handled.
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You may request that we communicate with you concerning PHI by alternative means or at an alternative location. To request confidential communications, email your request to hipaarequests@betterhelp.com. We will accommodate reasonable requests. We may condition such accommodation on you specifying an alternative address or method of contact and explaining how payment will be handled.
Qualifications & exceptions
Requests must be reasonable; BPG may impose the stated contact and payment arrangements.
Sharing & Disclosure · User right or choice
You may obtain an accounting of certain PHI disclosures
Request a disclosure accounting by emailing hipaarequests@betterhelp.com. It excludes treatment, payment, healthcare operations and certain other purposes, so it is not a list of every disclosure. The first accounting in a 12-month period is free; BPG may charge a reasonable fee for additional requests during that period.
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You have the right to receive an accounting of we's disclosures of your PHI, except disclosures for treatment, payment, health care operations and certain other purposes. To request an accounting of disclosures, email your request to hipaarequests@betterhelp.com. Your first accounting in any 12-month period will be provided without a charge. We may charge a reasonable fee for additional requests within the 12-month period.
Qualifications & exceptions
Treatment, payment, healthcare operations and certain other disclosures are excluded; only the first accounting per 12 months is necessarily free.
Cross-references
contrast (model-proposed): BPG discloses PHI to your therapist for treatment — The notice describes routine treatment disclosure of PHI while excluding treatment disclosures from the accounting right. The accounting therefore does not provide a list of every treatment disclosure; this is a reviewed limit rather than a contradiction.
Legal Rights & Agreement Rules · User right or choice
You may complain about privacy violations without retaliation
If you believe your privacy rights were violated, you may complain to BetterHelp’s Privacy Officer at hipaarequests@betterhelp.com or to the U.S. Department of Health and Human Services Office for Civil Rights. The notice gives the federal office’s address, 200 Independence Avenue, S.W., Washington, D.C. 20201, telephone 1-877-696-6775, and hhs.gov/ocr/privacy/hipaa/complaints. It promises no retaliation for filing a complaint.
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If you believe your privacy rights have been violated, you have the right to file a complaint with BetterHelp. You may file a complaint by emailing BetterHelp's Privacy Officer at hipaarequests@betterhelp.com. You also have the right to file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints. You will not be retaliated against for filing a complaint.
Qualifications & exceptions
The complaint right addresses a belief that privacy rights have been violated.
Not stated here
The linked HHS complaints page is not supplied; this card reports only the complaint routes stated in the notice.
Account & Service Control · User right or choice
You can request a paper copy of this notice at any time
The notice gives you the right to request a paper copy at any time.
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You also have the right to request a paper copy of this Notice any time.
Account & Service Control · Procedure
The Privacy Officer can provide more information about privacy practices
For additional information about either BPG’s or BetterHelp’s privacy practices, the notice directs you to its Privacy Officer at DPO@betterhelp.com. The rights-request and complaint paragraphs separately use hipaarequests@betterhelp.com.
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For additional information about BetterHelp Provider Group's or BetterHelp's privacy practices, you may contact our Privacy Officer:
DPO@betterhelp.com
To request amendment, email your request to hipaarequests@betterhelp.com.
Qualifications & exceptions
DPO@betterhelp.com is the stated contact for additional information about privacy practices.
BPG must protect PHI and notify people of unsecured-PHI breaches
BPG states that law requires it to maintain PHI privacy, provide notice of legal duties and privacy practices, and notify affected individuals after any breach of unsecured PHI. It must follow the notice currently in effect.
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BPG is required by law to maintain the privacy of PHI, to provide notice of our legal duties and privacy practices with respect to PHI, and notify affected individuals following any breach of unsecured PHI. We are required to abide by the terms of this Notice currently in effect.
Qualifications & exceptions
Breach notification concerns affected individuals and unsecured PHI.
Revised notice terms will apply to all PHI BPG or BetterHelp maintains
BPG reserves the right to change the notice at any time. It will post a new version on its website and make it available on request. The new terms will cover all PHI maintained by BPG/BetterHelp, including PHI already held.
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BPG reserves the right to change this Notice at any time. If we change this Notice, we will post the new version on our website and will make it available upon request. New terms will apply to all PHI maintained by BPG/BetterHelp.
Qualifications & exceptions
A change is accompanied by website posting and availability on request.
Cross-references
qualifies (model-proposed): BPG must follow the notice until it is replaced — BPG must follow the notice while effective, but may replace it through the stated posting and availability process; new terms cover all maintained PHI.