The therapy or psychiatry platform connects you with credentialed providers. The patient relationship is with the selected provider, does not replace relationships with other practitioners, and services may be unavailable in some states. Provider communications must occur on the platform; outside communications are prohibited and outside this agreement.
Details not recorded for this card
Supporting quotations
The Therapy and/or Psychiatry Platform may be used to connect you with a provider
The Provider-patient relationship is between you and the Provider you ultimately select.
All communications with the Provider must occur on the Platform(s), any communication outside of the Platform(s) is prohibited and outside of the scope of this Agreement.
Qualifications & exceptions
Global terms; state availability varies.
Account & Service Control · Company commitment
US therapists must meet stated licensing and experience requirements
BetterHelp requires US therapists to hold a recognized professional license or certification, a relevant degree, at least three years of experience and 1,000 hours of hands-on experience, and applicable board qualifications. These are stated provider requirements, rather than a guarantee of treatment results.
Details not recorded for this card
Supporting quotations
For U.S. based Providers
Therapists must have a relevant academic degree in their field, at least 3 years of experience, at least 1,000 hours of hands-on experience, and have to be qualified and certified by their respective professional board after successfully completing the necessary education, exams, training and practice requirements as applicable.
Qualifications & exceptions
Requirements depend on state or jurisdiction.
Account & Service Control · Company commitment
Psychiatry providers need applicable US prescribing credentials
Psychiatry providers must be trained and experienced US licensed medical professionals, primarily nurse practitioners or physicians, or other prescribers permitted by state law. Each must maintain the credentials for each practice jurisdiction and remain qualified and in good standing within the license scope.
Details not recorded for this card
Supporting quotations
Each Provider must maintain all licenses, certifications, registrations, and other credentials required to provide the applicable services in each state and/or jurisdiction in which they practice.
Qualifications & exceptions
Applies to US psychiatry providers under the global terms.
Account & Service Control · Company commitment
Non-US therapists need local professional credentials
For non-US providers under the global terms, BetterHelp requires registered, trained and experienced counselors, psychologists, social workers or therapists with a relevant degree, three years of experience and applicable professional credentials. These terms do not set the US 1,000-hour threshold for this group.
Details not recorded for this card
Supporting quotations
For non-U.S. based Providers
Therapists must have a relevant academic degree in their field, at least 3 years of experience, and have to be qualified and credentialed by their respective professional organization after successfully completing the necessary education, exams, training, and practice requirements as applicable.
Qualifications & exceptions
Credentials follow the applicable professional organization.
Account & Service Control · Context
Swiss counseling is limited to the counselor’s qualifications
Members receiving Swiss services are supported by Germany-qualified counselors who are not psychologists under Swiss law. They cannot diagnose, treat illness or provide psychotherapy; this is not medical treatment and mandatory Swiss insurance does not cover it.
Details not recorded for this card
Supporting quotations
The services provided do not constitute medical treatment and are not covered by Switzerland’s mandatory health insurance.
Qualifications & exceptions
Swiss service scope.
Account & Service Control · User right or choice
Some electronic notices require ending services to opt out
You may withdraw certain global electronic communications through contact details, your account or unsubscribe instructions, effective within a reasonable time after receipt. But BetterHelp or therapists may require terms-update and billing notices that you cannot reject without discontinuing services. Withdrawal does not undo the terms’ legal validity and may make services unavailable.
Details not recorded for this card
Supporting quotations
You may also opt out of certain electronic communications through your account or by following the unsubscribe instructions in any communication you receive from BetterHelp.
from which you may not opt out without discontinuing the Services.
Qualifications & exceptions
Only some communications can be stopped while continuing services.
You confirm contracting capacity and required parental consent
Global users confirm they can legally consent to services or have a parent’s or guardian’s consent, and can legally contract. Where guardian consent is required, the consenting adult confirms sole authority without another guardian’s approval, agrees to the linked privacy policy’s collection, processing and use on the minor’s behalf, and agrees that service consent lasts until membership cancellation. The linked privacy-policy contents are not supplied.
Details not recorded for this card
Supporting quotations
You hereby confirm that you are legally able to consent to receive Therapist Services, or have the consent of a parent or guardian, and are legally able to enter into a contract.
You also agree that consent to Therapist Services remains valid until membership is canceled.
Qualifications & exceptions
Sole-authority and minor privacy consent apply where parent or guardian consent is required.
Not stated here
The incorporated privacy policy is outside this source.
Your account information must remain accurate and complete
The global terms require all information you supply now and later through the platform to be true, accurate, current and complete, and kept updated throughout the agreement.
Details not recorded for this card
Supporting quotations
all the information that you provided in or through the Platform, and the information that you will provide in or through the Platform in the future, is accurate, true, current and complete.
Use only your own account and for your own personal services
Global users must not use anyone else’s account or access credentials for any reason and confirm that platform and therapy use is personal, rather than on behalf of another person or organization. The separately stated minor-consent provisions remain in the source; the personal-use clause does not explain how those situations interact.
Details not recorded for this card
Supporting quotations
You agree and commit not to use the account or Account Access of any other person for any reason.
your use of the Platform, including the Therapist Services, are for your own personal use only
Not stated here
The personal-use wording does not explain its interaction with the minor-consent provisions.
Account & Service Control · Context
Platform communications and complaints go to BetterHelp’s contact email
For the global agreement, send platform communications, including complaints, to contact@betterhelp.com. Specific arbitration notices and opt-out requests retain their separately stated delivery routes.
Details not recorded for this card
Supporting quotations
Please direct any communications, including complaints about the Platform, to
Qualifications & exceptions
Specific dispute and opt-out instructions still apply.
Account & Service Control · Company commitment
Australian terms require non-US therapists to hold local credentials
The Australian platform connects users with providers of health services whose credentials vary by jurisdiction. Its non-US therapist rule requires trained, registered, experienced professionals with a relevant degree, at least three years’ experience and applicable professional-organization credentials. Titles on sites and apps follow recognition in the profession’s responsible jurisdiction.
Details not recorded for this card
Supporting quotations
The Platform may be used to connect you with a provider, variously credentialed and experienced based on the applicable jurisdiction
For non-U.S. based Therapists
Therapists must have a relevant academic degree in their field, at least 3 years of experience
as recognized in the jurisdiction responsible for their profession.
Qualifications & exceptions
Australian agreement; the quoted credential rule concerns non-US therapists.
Account & Service Control · Context
Australian members receive care from independent therapists
Under the Australian agreement, members alone are the intended recipients of therapist services. Therapists independently provide and are responsible for care; BetterHelp says it is not a healthcare entity and enables services rather than delivering therapy itself. You may switch therapists if care does not fit. Licensing and availability constrain matching, with no guaranteed time or duration; BetterHelp emails if your therapist leaves so you can match again.
Details not recorded for this card
Supporting quotations
The Therapists are independent providers who are neither our employees nor agents nor representatives.
If a Therapist you have been connected with stops using the Platform at any time after you have been connected, we will send an email to notify you
Members are the intended and sole recipient of the Therapist Services provided by the Therapists.
Qualifications & exceptions
Australian agreement; matching availability is not guaranteed.
Account & Service Control · Context
Australian therapy may not substitute for needed in-person care
Australian terms acknowledge that online therapy may not suit every person or situation, including needs such as active substance withdrawal or anorexia nervosa that may require in-person care. You must not disregard, avoid or delay professional in-person care because of platform advice.
Details not recorded for this card
Supporting quotations
they may not be appropriate for every particular situation and/or a substitute for certain mental health needs that might require in-person therapy services
DO NOT DISREGARD, AVOID, OR DELAY IN OBTAINING IN-PERSON CARE FROM YOUR DOCTOR OR OTHER QUALIFIED PROFESSIONAL BECAUSE OF INFORMATION OR ADVICE YOU RECEIVED THROUGH THE PLATFORM.
Account & Service Control · Context
Australian services exclude emergencies and specified clinical uses
The Australian warning directs users facing suicide, self-harm, harm to others, danger or a medical emergency to call local emergency services and notify authorities immediately. It says the platform and therapists cannot provide the required assistance and proceeding is at your own risk. It excludes clinical diagnosis requiring in-person evaluation, official documentation such as court-ordered therapy or service-dog certification, and drug or medical-treatment advice, which it says to disregard if received.
Details not recorded for this card
Supporting quotations
THE PLATFORM IS NOT DESIGNED FOR USE IN ANY OF THE AFOREMENTIONED CASES AND THE THERAPISTS CANNOT PROVIDE THE ASSISTANCE REQUIRED IN ANY OF THE AFOREMENTIONED CASES.
IT IS ALSO NOT INTENDED FOR ANY INFORMATION REGARDING WHICH DRUGS OR MEDICAL TREATMENT MAY BE APPROPRIATE FOR YOU, AND YOU SHOULD DISREGARD ANY SUCH ADVICE IF DELIVERED THROUGH THE PLATFORM.
Qualifications & exceptions
Australian agreement.
Account & Service Control · Permission or license
Australian users consent to electronic service contact, with limited opt-outs
You consent to electronic service communications by BetterHelp, insurance partners or therapists, including reminders, scheduling, health-team messages and policy updates. You confirm supplied phone/email are yours and current and permit service texts and emails. Certain communications may be stopped by contacting BetterHelp, account settings or unsubscribe instructions, effective within a reasonable time. Required terms or billing notices cannot be rejected without discontinuing services; withdrawal does not undo the agreement and may make services unavailable. Naming insurance partners here does not promise Australian insurance availability.
Details not recorded for this card
Supporting quotations
You consent to receive such communications electronically
When providing us with your email address and phone number, you represent that they are yours and are up-to-date.
Your withdrawal of consent will be effective within a reasonable time after we receive your withdrawal notice described above.
from which you may not opt out without discontinuing the Services.
Qualifications & exceptions
Australian agreement; some service notices require continued electronic consent.
Withdrawing Australian electronic consent may end access to services
The Australian terms let you withdraw certain future electronic communications by contact, account settings or unsubscribe instructions, effective within a reasonable time after receipt. However, required service notices such as terms updates or billing cannot be rejected without discontinuing services. Withdrawal leaves the terms legally intact and may make certain services unavailable.
Details not recorded for this card
Supporting quotations
You may also opt out of certain electronic communications through your account or by following the unsubscribe instructions in any communication you receive from BetterHelp.
Your withdrawal of consent will not affect the legal validity or enforceability of these Terms and Conditions.
Qualifications & exceptions
Required service communications have different consequences from optional messages.
Australian users confirm capacity and any required guardian authority
Users confirm legal capacity to consent to therapy or a parent/guardian’s consent, and legal capacity to contract. If guardian consent is required, the consenting adult confirms sole authority without another guardian’s approval, consents to privacy-policy collection, processing and use for the minor, and agrees service consent lasts until membership cancellation. The linked privacy policy is not supplied here.
Details not recorded for this card
Supporting quotations
You hereby confirm that you are legally able to consent to receive Therapist Services, or have the consent of a parent or guardian, and are legally able to enter into a contract.
you have the sole right to consent to Therapist Services for the minor seeking therapy
You also agree that consent to Therapist Services remains valid until membership is canceled.
Qualifications & exceptions
Australian terms; guardian confirmations apply where such consent is required.
Not stated here
The privacy policy’s detailed practices are not supplied.
Australian account information must be kept true and current
All information supplied now or later through the platform must be accurate, true, current and complete. You agree to maintain and update it throughout the agreement.
Details not recorded for this card
Supporting quotations
all the information that you provided in or through the Platform, and the information that you will provide in or through the Platform in the future, is accurate, true, current and complete.
You must not use another person’s account or credentials for any reason and confirm that platform and therapist-service use is only personal, rather than for another person or organization. The same source separately permits guardian consent for minors, without explaining every interaction between that rule and the personal-use wording.
Details not recorded for this card
Supporting quotations
You agree and commit not to use the account or Account Access of any other person for any reason.
your use of the Platform, including the Therapist Services, are for your own personal use only
Not stated here
The personal-use clause does not expressly explain its interaction with the minor-consent provisions.
Account & Service Control · Context
Australian platform access may be changed or ended without notice
BetterHelp may modify, suspend, disrupt or discontinue the platform, a part or an individual’s use at any time with or without notice and disclaims resulting liability. It makes commercially reasonable reliability/access efforts but does not guarantee uninterrupted, consistent, timely or error-free access. The agreement separately preserves mandatory consumer rights.
Details not recorded for this card
Supporting quotations
at any time with or without notice to you.
While we make commercially reasonable efforts to ensure the Platform's reliability and accessibility
Qualifications & exceptions
Australian agreement; mandatory consumer protections remain.
Account & Service Control · Context
The Australian section includes a California notice and general complaint contact
The Australian section repeats a notice expressly addressed to California residents, identifying the Board of Behavioral Sciences for complaints within marriage/family therapy, clinical social work and professional clinical therapy scope, at www.bbs.ca.gov or (916) 574-7830. This does not establish that the board regulates all Australian therapy. General platform communications and complaints go to contact@betterhelp.com.
Details not recorded for this card
Supporting quotations
Notice to California Residents:
The Board of Behavioral Sciences receives and responds to complaints
Contact/Complaints
Please direct any communications, including complaints about the Platform, to
Qualifications & exceptions
The licensing notice expressly addresses California residents.
Account & Service Control · Context
Professional titles follow the provider’s jurisdiction
Under the global terms, therapist titles on the sites and apps reflect professional titles and credentials recognized by the jurisdiction regulating that profession.
Details not recorded for this card
Supporting quotations
we refer to therapists across our sites and apps according to their professional title and credentials, as recognized in the jurisdiction responsible for their profession.
Account & Service Control · Context
Providers independently deliver care; matching has limits
Global providers are independent practitioners rather than company employees or agents. BetterHelp operates the technology and administration and says it is not a healthcare entity and does not directly provide care. You may change provider if care does not fit your needs. Licensing, availability and timing limit matches; if your provider leaves, BetterHelp will email you about matching again.
Details not recorded for this card
Supporting quotations
The Providers are independent practitioners who are neither our employees nor agents nor representatives.
If a Provider you have been connected with stops using the Platform at any time after you have been connected, we will send an email to notify you that your Provider is no longer on the Platform and that you have the opportunity to match with a new Provider.
Qualifications & exceptions
Global terms; provider availability is not guaranteed.
Account & Service Control · Context
Online services may not suit needs requiring in-person care
The global terms acknowledge that the services may not suit everyone or replace care for conditions requiring in-person therapy, with active substance withdrawal and anorexia nervosa given as examples. Platform advice must not cause you to disregard, avoid or delay in-person care.
Details not recorded for this card
Supporting quotations
they may not be appropriate for every particular situation and/or a substitute for certain mental health needs that might require in-person therapy services, such as active withdrawal from certain substances or anorexia nervosa.
DO NOT DISREGARD, AVOID, OR DELAY IN OBTAINING IN-PERSON CARE FROM YOUR DOCTOR OR OTHER QUALIFIED PROFESSIONAL BECAUSE OF INFORMATION OR ADVICE YOU RECEIVED THROUGH THE PLATFORM.
Account & Service Control · Context
The global platform excludes emergencies and certain clinical uses
The global notice directs people facing suicidal thoughts, harm, danger or medical emergencies to call local emergency services and authorities immediately. It says the platform and providers cannot supply emergency assistance, and proceeding is at your own risk. It also excludes diagnoses needing in-person evaluation, official approvals such as court-ordered therapy or service-dog certification, and drug or medical-treatment advice, which it says to disregard if supplied. These are the notice’s own restrictions; the separately described insurance psychiatry offering needs its own scope.
Details not recorded for this card
Supporting quotations
THE PLATFORM IS NOT DESIGNED FOR USE IN ANY OF THE AFOREMENTIONED CASES AND THE THERAPISTS AND/OR PROVIDER CANNOT PROVIDE THE ASSISTANCE REQUIRED IN ANY OF THE AFOREMENTIONED CASES.
IT IS ALSO NOT INTENDED FOR ANY INFORMATION REGARDING WHICH DRUGS OR MEDICAL TREATMENT MAY BE APPROPRIATE FOR YOU, AND YOU SHOULD DISREGARD ANY SUCH ADVICE IF DELIVERED THROUGH THE PLATFORM.
Qualifications & exceptions
Emergency warning and stated global service limits.
Not stated here
The general drug-advice warning sits alongside a later psychiatry offering; the text does not expressly reconcile them.
Cross-references
contrast (model-proposed): US insurance care is session-based and coverage is not guaranteed — The general global warning disclaims drug or medical-treatment advice, while the US insurance section expressly includes psychiatry. Both are retained; the text does not expressly reconcile this service-scope tension.
Account & Service Control · Context
Austrian services exclude medical treatment and insurance reimbursement
For members receiving services in Austria, psychologists qualified in Germany are not Austrian health or clinical psychologists or psychotherapists. Support is limited to their qualifications: no diagnosis, medical treatment, psychotherapy or out-of-scope advice. The terms say Austrian insurance reimbursement is unavailable and nutritional and sports counseling are excluded.
Details not recorded for this card
Supporting quotations
Therapy Services in Austria
They are not allowed to diagnose or treat medical conditions, provide psychotherapy, or provide advice or counseling beyond their scope of practice.
Qualifications & exceptions
Applies to members receiving services in Austria.
Account & Service Control · Context
Spanish therapy targets prevention and treatment
For members receiving services in Spain, the terms describe therapy as aimed at prevention and treatment of mental health disorders.
Details not recorded for this card
Supporting quotations
Therapy Services in Spain
To the extent you are a member receiving services in Spain, the Therapy Services are aimed towards the prevention and treatment of mental health disorders.
Account & Service Control · Context
BetterHelp may interrupt or discontinue the platform without notice
The global terms allow BetterHelp to modify, suspend, disrupt or discontinue all or part of the platform or an individual’s use at any time, with or without notice, and disclaim resulting losses. Although it promises commercially reasonable reliability and access efforts, it does not guarantee uninterrupted, consistent, timely or error-free access.
Details not recorded for this card
Supporting quotations
at any time with or without notice to you.
While we make commercially reasonable efforts to ensure the Platform's reliability and accessibility
Qualifications & exceptions
Global platform operations; applicable-law and mandatory-consumer protections remain.
Account & Service Control · Context
California residents may complain to the licensing board
The global California notice identifies the Board of Behavioral Sciences for complaints within marriage/family therapy, clinical social work or professional clinical therapy scope. It provides www.bbs.ca.gov and (916) 574-7830 as contacts.
Details not recorded for this card
Supporting quotations
Notice to California Residents:
The Board of Behavioral Sciences receives and responds to complaints
Qualifications & exceptions
The licensing-board notice is addressed to California residents.
Account & Service Control · Context
Insurance care uses independent providers through partner groups
BetterHelp partners with Uplift Behavioral Health, P.C. and associated provider groups for the US insurance offering. Providers contract with those partners but remain independent contractors responsible for legal and professional compliance. Insurance users also accept the partners’ linked Notice of Privacy Practices, whose contents are outside this source.
Details not recorded for this card
Supporting quotations
For the Insurance Offering, BetterHelp partners with Uplift Behavioral Health, P.C., and other associated provider groups
they remain independent contractors and are responsible for their compliance with applicable law and their professional responsibilities.
Qualifications & exceptions
US insurance offering.
Not stated here
The linked Notice of Privacy Practices is not supplied.
Account & Service Control · Permission or license
You consent to electronic service communications, with some opt-outs
You allow BetterHelp, insurance partners and therapists to contact you about services and related inquiries, including reminders, scheduling, health-team communications and policy updates. You represent your supplied email and phone are yours and current and consent to service texts and emails. Electronic consent covers all interactions, but you may withdraw certain future communications by contacting BetterHelp, account settings or unsubscribe instructions; withdrawal takes effect within a reasonable time after receipt. Required service notices such as terms updates or billing cannot be rejected without discontinuing services; withdrawal leaves the terms legally intact and may make services unavailable.
Details not recorded for this card
Supporting quotations
You consent to receive such communications electronically
When providing us with your email address and phone number, you represent that they are yours and are up-to-date.
Your withdrawal of consent will be effective within a reasonable time after we receive your withdrawal notice described above.
Qualifications & exceptions
Opt-outs concern certain communications; processing takes a reasonable time.