Use & Processing · Context
Australian matching uses residence and weighted engagement and provider data
Matching first uses where you live and therapists qualified and opted in for that jurisdiction. It then weighs hundreds of inputs including sustained-engagement indicators, therapist reliability, punctuality, NPS and ratings, availability, experience and preferences such as gender, age or specialty. These are main factors in a more complex referral process, not a promise of a particular therapist.
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Supporting quotations
After location criteria, member/therapist matches are based several hundred different inputs weighted in a complex way.
data BetterHelp considers indicative of sustained therapist/client engagement, the composite “quality” score of the Therapist
Qualifications & exceptions
- Australian agreement; initial jurisdiction and credential requirements apply.
Not stated here
- Precise matching weights are not supplied.
Also annotated in the same passage (1)
Use & Processing · Context
Matching uses location, engagement data and therapist scores
Global matching first uses residence and therapists qualified and opted in for that jurisdiction. BetterHelp then weighs hundreds of inputs, including predicted sustained engagement, therapist reliability, punctuality, NPS and user ratings, availability, experience and user preferences such as gender, age or expertise. The listed factors summarize a more complex process; no precise weights or guaranteed match are supplied.
Details not recorded for this card
Supporting quotations
After location criteria, member/therapist matches are based several hundred different inputs weighted in a complex way.
data BetterHelp considers indicative of sustained therapist/client engagement, the composite “quality” score of the Therapist
Qualifications & exceptions
- Therapists must be credentialed for opted-in jurisdictions.
Not stated here
- Exact matching weights are not supplied.
Also annotated in the same passage (1)