You must safeguard access and immediately report unauthorized use
You are responsible for keeping your password and other account-access security information confidential, and must notify BetterHelp immediately of unauthorized access or security concerns. The company recommends frequent password changes and extra care safeguarding passwords.
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you are responsible for maintaining the confidentiality of your password and any other security information related to your account
You agree to notify us immediately of any unauthorized use of your Account Access or any other concern for breach of your account security.
Security & Safeguards · Context
You bear account-use losses even from unauthorized users
The global terms disclaim company liability for losses when someone else uses your account, with or without your knowledge or consent. They hold you fully responsible for all activity and require indemnification for resulting company damage or loss, even when you did not authorize the user.
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we will not be liable for any loss or damage that incurred as a result of someone else using your account, either with or without your consent and/or knowledge.
whether authorized by you or not, and you agree to indemnify us for any such damage or loss.
Security & Safeguards · Context
Do not disrupt systems or send harmful or unlawful content
Global users must not disrupt or attempt to disrupt platform or company systems, networks or infrastructure, including unauthorized access. Prohibited postings, messages and deliveries include unsolicited emails or advertising, malicious code, unlawful, harassing, invasive, abusive, threatening, obscene, racist or potentially harmful content, third-party-rights infringements, third-party damage, and content constituting, causing or encouraging crimes or legal violations.
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You agree and commit not to interfere with or disrupt, or attempt to interfere with or disrupt
You agree and commit not to make any use of the Platform for the posting, sending or delivering of either of the following:
unsolicited email and/or advertisement or promotion of goods and services;
Australian users must protect passwords and report breaches immediately
You must keep passwords and other account-access security information confidential and immediately report unauthorized use or other account-security concerns. BetterHelp advises frequent password changes and extra care protecting credentials.
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you are responsible for maintaining the confidentiality of your password
You agree to notify us immediately of any unauthorized use of your Account Access or any other concern for breach of your account security.
Security & Safeguards · Context
Australian terms assign account-use risk even without authorization
The Australian terms disclaim BetterHelp liability when someone else uses your account, even without your consent or knowledge. You accept full responsibility for all account activity and must indemnify the company for resulting damage or loss even from unauthorized users. Mandatory consumer protections preserved elsewhere still apply.
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either with or without your consent and/or knowledge.
whether authorized by you or not, and you agree to indemnify us for any such damage or loss.
Qualifications & exceptions
Subject to preserved mandatory consumer protections.
Security & Safeguards · Context
Australian users must not disrupt systems or send prohibited content
You must not disrupt or attempt to disrupt company or platform infrastructure, including unauthorized access. The platform cannot be used to post, send or deliver unsolicited email or promotion, malicious code, unlawful, harassing, invasive, abusive, threatening, vulgar, obscene, racist or potentially harmful material, infringements of third-party rights, third-party-damaging content, or material constituting, causing or encouraging crimes or legal violations.
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You agree and commit not to interfere with or disrupt, or attempt to interfere with or disrupt
You agree and commit not to make any use of the Platform for the posting, sending or delivering of either of the following:
unsolicited email and/or advertisement or promotion of goods and services;
any content that infringes a third party right including intellectual property rights;
any content that may cause damage to a third party;
any content which may constitute, cause or encourage a criminal action or violate any applicable law.
Security & Safeguards · Context
Australian users must scan files before opening them
If BetterHelp or a therapist sends a file on or off the platform, you agree to check and scan for viruses or malicious software before opening or using it.
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you agree to check and scan this file for any virus or malicious software prior to opening or using this file.
Security & Safeguards · Context
You must scan received files before opening them
If BetterHelp or a therapist sends you a file, on or off the platform, the global terms require you to check it for viruses or malicious software before opening or using it.
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you agree to check and scan this file for any virus or malicious software prior to opening or using this file.