Terms and Conditions

BetterHelp · agreement dated August 26, 2026 · Official agreement

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2 of 139 cards in Sharing & Disclosure

Sharing & Disclosure · Permission or license

Platform use consents to remote sessions and electronic health-data transfer

Global platform use consents to remote sessions through messaging, chat, audio or video and electronic transmission of medical records or health-related personal data. You acknowledge telehealth risks and benefits and must accurately give your location before each session if law, BetterHelp or the therapist requires. You may withhold or withdraw consent at any time without affecting future care rights; therapists may require more consent paperwork. For France, the terms substitute “virtual health” and “virtual therapy consent” for telehealth terminology.

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Supporting quotations

You consent to other aspects of telehealth including but not limited to electronic transmission of medical records or health-related personal data.
You may withhold or withdraw consent to BetterHelp at any time without affecting your right to future care or treatment.

Qualifications & exceptions

  • Location disclosure is conditional; French terminology differs.

Sharing & Disclosure · Permission or license

Australian use consents to remote therapy and medical-record transmission

By using the platform under the Australian terms, you consent to remote sessions and electronic messaging, chat, audio or video as applicable, and other telehealth aspects including electronic medical-record transmission. You acknowledge inherent risks and benefits. Provide your location accurately before a session if law, BetterHelp or your therapist requires it. You may withhold or withdraw consent at any time without affecting future care rights; the therapist may require additional consent documents.

Details not recorded for this card

Supporting quotations

You consent to other aspects of telehealth including but not limited to electronic transmission of medical records.
You may withhold or withdraw consent to BetterHelp at any time without affecting your right to future care or treatment.

Qualifications & exceptions

  • Location disclosure is conditional; further therapist consents may be required.