Charges & Financial Obligations · Company practice
Transaction records include trials, discounts, refunds and registrations
BetterHelp processes payment completion, trial starts and ends, financial aid and discounts, extensions and refunds, and whether a visitor registered. Listed uses include therapy services/tools, communications, quality, personalization and improvement, compliance, safety, and promotions/reminders. The row lists contract and legitimate interest as legal bases.
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Supporting quotations
We Process data about payment transactions on the Platform such as whether a user completed payment for our services, signed up for services using a trial offer, canceled or ended a trial, received a discount or financial aid, or received any extensions or refunds. We also process whether a visitor has registered to create an account.
Connecting you with therapy services
Facilitating therapy tools for you and your Therapist
Communicating with you
Monitoring and improving therapy quality
Personalizing your web or app experience
Helping us understand how you use our services, how we can improve our products and services to make them more effective and convenient, and offer you new features
Complying with laws
Protecting your safety and the safety of others
Send opportunities, promotions, news, updates and reminders about our services and your account
Performance of Contract
Legitimate Interest