DoorDash Consumer Terms and Conditions (United States)

Legal Rights & Agreement Rules · Context

Terms form a legal agreement between you and DoorDash, effective October 16, 2026

This is the Consumer Terms and Conditions, which the document says constitute a legal agreement between the user and DoorDash. The document states that it is effective October 16, 2026. The preamble asks the reader to read it carefully, and it points to the sections that follow for who DoorDash is.

Supporting quotations

Effective: October 16, 2026

CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND DOORDASH, AS DEFINED BELOW

Legal Rights & Agreement Rules · Context

Which DoorDash entity you contract with depends on where your order is

The agreement governs the user's access to and use of the Technology and Services and is between the user and DoorDash. 'DoorDash' means DoorDash, Inc., a Delaware corporation, and its subsidiaries and affiliates. For United States Orders the contracting party is DoorDash, Inc. and/or its subsidiaries and affiliates, including DoorDash G&C, LLC, depending on the Merchant. For Australia, Canada, New Zealand and Puerto Rico Orders, the agreement is with the named local DoorDash company and/or its subsidiaries and affiliates.

Supporting quotations

With respect to United States Orders (as defined below), these Terms and Conditions constitute a legal agreement between you and DoorDash, Inc. and/or its subsidiaries and affiliated companies, including DoorDash G&C, LLC (depending on the Merchant, as defined below).

With respect to Puerto Rico Orders (as defined below), these Terms and Conditions constitute a legal agreement between you and DoorDash Technologies Puerto Rico, LLC and/or its subsidiaries and affiliated companies.

Qualifications & exceptions

• The entity for United States Orders depends on the Merchant
• Other regions name different contracting entities (Australia, Canada, New Zealand, Puerto Rico)

Not stated here

• Which merchants correspond to DoorDash G&C, LLC is not stated here

Legal Rights & Agreement Rules · Context

Some terms apply by country of residence or by delivery or pickup address

The agreement says certain provisions apply based on the country of the user's primary residence or the country of the delivery or pickup address the user selected, and marks those provisions with defined terms. A 'Consumer' definition for Australia, Canada and New Zealand turns on primary residence in that country, while an 'Order' definition for each turns on selecting a delivery or pickup address there. These definitions are what later sections use to say which rules apply to whom.

Supporting quotations

Certain provisions of this Agreement apply based on the country of your primary residence or the country in which you have selected a delivery or pickup address

“Australia Consumer” means your primary residence is in Australia.

“Australia Order” means you have selected a delivery or pickup address in Australia.

“Canada Consumer” means your primary residence is in Canada.

“Canada Order” means you have selected a delivery or pickup address in Canada.

“New Zealand Consumer” means your primary residence is in New Zealand.

“New Zealand Order” means you have selected a delivery or pickup address in New Zealand.

Qualifications & exceptions

• Consumer status follows primary residence; Order status follows the selected delivery or pickup address
• Definitions here cover Australia, Canada and New Zealand

Legal Rights & Agreement Rules · Restriction or exception

Cover notice: disputes go to binding arbitration, with individual-only claims and a jury waiver, unless you opt out

The opening notice says Section 14 governs how the user and DoorDash resolve claims, including claims that arose or were asserted before the effective date. Section 14 sets out an arbitration agreement that requires disputes to be submitted to arbitration, with limited exceptions. Unless the user opts out of the arbitration agreement, and to the extent applicable law permits, the user may pursue claims only individually and not in a class or representative action (Australia consumers are excepted from that class-action limit), and waives the right to seek relief in court and to a jury trial. The notice warns this could affect participation in pending or proposed class actions. Section 14 does not apply to Canada consumers residing in Québec. United States consumers do not need to arbitrate individual claims of sexual harassment or sexual assault in connection with use of the Services. New Zealand consumers are governed by Section 14(c)(iv). The class waiver itself is spelled out in Section 14(f), and the general description is at the start of Section 14.

Supporting quotations

IN PARTICULAR, SECTION 14 SETS FORTH OUR ARBITRATION AGREEMENT WHICH WILL REQUIRE DISPUTES BETWEEN US TO BE SUBMITTED TO ARBITRATION, WITH LIMITED EXCEPTIONS

UNITED STATES CONSUMERS DO NOT NEED TO ARBITRATE INDIVIDUAL CLAIMS OF SEXUAL HARASSMENT OR SEXUAL ASSAULT IN CONNECTION WITH THEIR USE OF THE SERVICES

UNLESS YOU OPT OUT OF THE ARBITRATION AGREEMENT AND TO THE EXTENT PERMITTED BY APPLICABLE LAW: (1) YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AND SEEK RELIEF AGAINST US ON AN INDIVIDUAL BASIS

YOU ARE WAIVING YOUR RIGHT TO SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL ON YOUR CLAIMS

ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, COLLECTIVE, OR REPRESENTATIVE BASIS.

Arbitration is required if your country of residence enforces arbitration agreements.

Qualifications & exceptions

• Applies unless the user opts out of the arbitration agreement and only to the extent permitted by applicable law
• Does not apply to Canada consumers residing in the Province of Québec
• Australia consumers are excepted from the individual-claims-only limit
• United States consumers do not need to arbitrate individual claims of sexual harassment or sexual assault in connection with use of the Services
• New Zealand consumers are governed by Section 14(c)(iv)
• Covers claims that arose or were asserted before the effective date

Not stated here

• How to opt out is not stated in this notice

Cross-references

• refers to (model-proposed): Section 14 is the Arbitration Agreement: claims go to binding arbitration or small claims, and class actions are barred — The cover notice summarizes Section 14, which the Arbitration Agreement overview sets out.

Data Access & Collection · Restriction or exception

Cover notice: you must consent to the Privacy Policy

The opening notice highlights that Section 4 of the agreement requires the user to consent to DoorDash's Privacy Policy. The notice is a pointer: it does not itself describe what data is collected or how it is used, and the Privacy Policy text is not part of this document.

Supporting quotations

SECTION 4 OF THIS AGREEMENT REQUIRES YOU TO CONSENT TO OUR PRIVACY POLICY.

Not stated here

• What the Privacy Policy allows is not stated in this document

Content & IP Rights · Context

Cover notice: Section 8 covers DoorDash's use of certain user content, including a broad licence

The opening notice flags that Section 8 contains provisions about DoorDash's use of certain user content. In the body of Section 8(a), the user grants DoorDash and its service providers a perpetual, irrevocable, transferable, fully paid, royalty-free, non-exclusive, worldwide, fully sublicensable licence to use, copy, display, publish, modify and otherwise use User Content in connection with DoorDash's business, without notification to or approval by the user, and the licence survives termination of the Services or the account. The notice itself is only a pointer; the full user content terms are analyzed in Section 8.

Supporting quotations

SECTION 8 OF THIS AGREEMENT CONTAINS PROVISIONS RELATING TO OUR USE OF CERTAIN USER CONTENT.

You hereby grant DoorDash (including DoorDash’s service providers) a perpetual, irrevocable, transferable, fully paid, royalty-free, non-exclusive, worldwide, fully sublicensable right and license to use, copy, display, publish, modify, remove, publicly perform, translate, create derivative works from, distribute, and/or otherwise use the User Content in connection with DoorDash’s business

Qualifications & exceptions

• Applies to User Content the user submits, posts or transmits through the Services

Not stated here

• The notice does not list the kinds of content covered; Section 8(a) defines User Content

Legal Rights & Agreement Rules · Context

Cover notice: Section 13 covers DashPass and Section 20 limits DoorDash's liability

The opening notice highlights two sections: Section 13, which contains provisions relating to DashPass, and Section 20, which contains provisions that limit DoorDash's liability to the user. These are pointers; the actual DashPass terms and liability limits appear in those sections.

Supporting quotations

SECTION 13 OF THIS AGREEMENT CONTAINS PROVISIONS RELATING TO DASHPASS.

SECTION 20 OF THIS AGREEMENT CONTAINS PROVISIONS WHICH LIMIT OUR LIABILITY TO YOU.

Not stated here

• The specific DashPass terms and liability limits are not described in the notice

Account & Service Control · Restriction or exception

You may use the Services only if you are 18 or older and of legal age to contract

The user may use the Services only if they are at least 18 years old and are of legal age, in the jurisdiction where they reside, to form a binding contract with DoorDash.

Supporting quotations

YOU MAY ONLY USE THE SERVICES IF YOU ARE 18 YEARS OF AGE OR OLDER AND ARE OF LEGAL AGE IN THE JURISDICTION IN WHICH YOU RESIDE TO FORM A BINDING CONTRACT WITH DOORDASH.

Qualifications & exceptions

• Both conditions apply: at least 18 and of legal age to contract where the user resides

Unresolved · Context

The table of contents lists a United States marketing text message section that the document does not contain

The table of contents includes an entry titled Consumer Marketing Text Messages (United States Consumers Only), but no section with that title follows in the body: the numbered sections skip from the copyright infringement procedure to General. The publisher's own cross-reference to a Section 24 elsewhere in the document is likewise missing its body. The marketing text message terms that this entry points to appear in this version under Section 9(b), Consumer Marketing Text Message Service. This analysis does not supply a Section 24 from any other version of the document.

Supporting quotations

Consumer Marketing Text Messages (United States Consumers Only)

Consumer Marketing Text Message Service

Qualifications & exceptions

• Applies to the table of contents entry for United States consumers only

Not stated here

• The document lists this entry without a matching body section

Cross-references

• refers to (model-proposed): Section 9 points to a Section 24 for marketing text messages, but the document has no Section 24 — Both cards record that the document lacks a Section 24 body: the table of contents lists a United States marketing text message entry and Section 9(a) cites Section 24, while the marketing text terms are in Section 9(b).

Legal Rights & Agreement Rules · Context

Definitions: United States Consumers and Orders include Puerto Rico

A 'United States Consumer' is someone whose primary residence is in the United States, which includes Puerto Rico, a United States territory. A 'United States Order' means the user has selected a delivery or pickup address in the United States, including Puerto Rico, 'except as otherwise noted'. A 'Puerto Rico Order' is a separate defined term for an order with a delivery or pickup address in Puerto Rico. These definitions decide which regional provisions later in the agreement reach a United States user.

Supporting quotations

“Puerto Rico Order” means you have selected a delivery or pickup address in Puerto Rico, a United States territory.

“United States Consumer” means your primary residence is in the United States, including Puerto Rico, a United States territory.

“United States Order” means you have selected a delivery or pickup address in the United States, including Puerto Rico, a United States territory (except as otherwise noted).

Qualifications & exceptions

• Consumer status follows primary residence; Order status follows the selected delivery or pickup address
• The United States Order definition applies except as otherwise noted

Legal Rights & Agreement Rules · Company practice

DoorDash runs a marketplace linking you to independent Merchants and Delivery Providers and says it is not a merchant

DoorDash describes its service as an online marketplace and connection platform that brokers exchanges among the user, Merchants (restaurants and other businesses) and independent Delivery Providers, including human delivery persons and autonomous vehicles, and gives access to information on the Services. For delivery orders, DoorDash uses its Technology to notify Delivery Providers (or, for certain orders, Merchants) of the opportunity and to help complete delivery; for pickup orders it tells the consumer when the order is ready. DoorDash says it is not a merchant, retailer, restaurant, grocer, delivery service or food preparation business, 'except as otherwise specified in Section 6'. In Section 6(a), DoorDash repeats that it has no responsibility or liability for the acts or omissions of any Merchant or Delivery Provider and is not in the delivery business or a common carrier, and says displayed delivery, pickup or preparation times are estimates rather than promises.

Supporting quotations

DoorDash operates an online marketplace and connection platform to (a) broker the exchange of goods and services among you and other consumers, restaurants and other businesses (“Merchants”), and independent third-parties

DoorDash is not a merchant, retailer, restaurant, grocer, delivery service, or food preparation business (except as otherwise specified in Section 6 below).

DoorDash is not in the delivery business, does not provide delivery services, and is not a common carrier.

Any delivery, pickup, or preparation times displayed through the Services are purely estimates and do not represent a promise, commitment, or guarantee by DoorDash.

Qualifications & exceptions

• The 'not a merchant' statement is made except as otherwise specified in Section 6
• Delivery notifications go to Delivery Providers or, for certain orders, Merchants

Not stated here

• The Section 6 exception is not detailed in this section

Legal Rights & Agreement Rules · Restriction or exception

Using the Services or accepting in any way binds you to the Agreement and you represent three things

The agreement treats several actions as acceptance: accessing DoorDash's websites (doordash.com and trycaviar.com), installing or using the DoorDash or Caviar mobile app or other DoorDash technology, using any information, function, feature or service DoorDash makes available, clicking or tapping a button to signify acceptance, or completing account registration. By doing any of these the user, along with heirs, assigns and successors, represents and warrants that (a) they have read, understand and agree to be bound by the Agreement and future amendments and additions as published at doordash.com/terms or through the Technology, (b) they are of legal age in their jurisdiction to form a binding contract, and (c) they have authority to enter the Agreement personally and, if applicable, on behalf of any organization for which they created an account or were named User, and to bind that organization.

Supporting quotations

you, your heirs, assigns, and successors (collectively, “you” or “your”) hereby represent and warrant that

you have read, understand, and agree to be bound by this Agreement and any future amendments and additions to this Agreement as published from time to time

you have the authority to enter into the Agreement personally and, if applicable, on behalf of any organization

click or tap a button or take similar action to signify your affirmative acceptance of this Agreement, or complete the DoorDash account registration process

Qualifications & exceptions

• Applies to the websites and apps named, other DoorDash technology, and any DoorDash information, function, feature or service
• The user also binds heirs, assigns and successors, and any organization the user has authority to bind

Account & Service Control · Restriction or exception

Which Services you can use can vary by address and app version, and you cannot use them if you do not agree

The Services or information available can vary with the delivery or pickup address the user has selected. A function, feature or Service may not be available to all Users or at all times, and may be available only in the latest version of the DoorDash or Caviar mobile application. 'User' covers any individual or other person who accesses or uses the Services with or without an account, directly or through tools or other means, including an organization that registers an account or uses the Services through its employees, agents or representatives. Except as otherwise provided in the Agreement, a person who does not agree to be bound may not access or use the Services.

Supporting quotations

The specific Services or information available to you may vary based on the delivery or pickup address that you have selected.

“User” means any individual or other person who accesses or uses the Services with or without an account

Except as otherwise provided in this Agreement, if you do not agree to be bound by the Agreement, you may not access or use the Services.

Qualifications & exceptions

• Availability varies by selected delivery or pickup address and by app version
• Disagreement bars use except as otherwise provided in the Agreement

Legal Rights & Agreement Rules · Permission or license

DoorDash can change the terms, and continued use counts as agreeing to material changes

Subject to Section 14(k), DoorDash reserves the right to modify the Agreement or its policies on the Technology or Services at any time. For future material changes, DoorDash says it will notify the user by email at the address provided or by other means consistent with how it communicates about the Services. Continued use of the Services after such notice is the user's agreement to the changes. A material change will not apply to any individual claim the user had already provided notice of to DoorDash. A user who does not agree to the Agreement or a modification should immediately stop using the Technology and Services.

Supporting quotations

Subject to Section 14(k) of this Agreement, DoorDash reserves the right to modify the terms and conditions of this Agreement or its policies relating to the Technology or Services at any time.

Your continued use of the Services after any such notice constitutes your agreement to such changes.

it will not apply to any individual claim(s) that you had already provided notice of to DoorDash.

you should immediately cease using the Technology and Services

Qualifications & exceptions

• Subject to Section 14(k)
• Notice duty applies to future material changes only
• A material change does not apply to individual claims the user had already given DoorDash notice of

Not stated here

• What Section 14(k) provides is not stated in this section

Cross-references

• narrowed by (model-proposed): The Arbitration Agreement survives termination until limitation periods expire; later changes skip noticed claims — Material changes to the Arbitration Agreement, like changes to the Agreement generally, do not apply to claims the user had already noticed to DoorDash.

Data Access & Collection · User right or choice

Using the Services means you agree to the Privacy Policy, which is part of the Agreement

By using or accessing the Services the user agrees to be bound by the Agreement and acknowledges and agrees to the collection, use and disclosure of personal information in accordance with DoorDash's Privacy Policy, which the agreement says is incorporated by reference. The details of what is collected and how it is used and disclosed are in the Privacy Policy, which is not part of this document.

Supporting quotations

you agree to be bound by this Agreement and acknowledge and agree to the collection, use, and disclosure of your personal information in accordance with DoorDash’s Privacy Policy, which is incorporated in this Agreement by reference.

Qualifications & exceptions

• Agreement arises by using or accessing the Services

Not stated here

• The Privacy Policy text is not supplied in this document

Legal Rights & Agreement Rules · Restriction or exception

Other DoorDash policies and feature terms also bind you, even if not linked here

The user also agrees to abide by any additional DoorDash terms or policies for Users that are published on the website or mobile application, whether or not they are referenced or linked elsewhere in the Agreement. Certain features may have their own additional terms and conditions, which, to the extent permitted by applicable law, are incorporated by reference. The document does not list those policies or feature terms.

Supporting quotations

You also agree to abide by any additional DoorDash terms or policies for Users that are published on our website or mobile application, whether or not such terms or policies are directly referenced or linked elsewhere in this Agreement.

Certain features of our Services may be subject to additional terms and conditions, which, to the extent permitted by applicable law, are incorporated herein by reference.

Qualifications & exceptions

• Feature terms are incorporated to the extent permitted by applicable law
• Covers policies published on the website or app, linked or not

Not stated here

• Which additional policies and feature terms exist is not listed here

Legal Rights & Agreement Rules · Restriction or exception

Developer Portal users also accept the Developer Portal terms, which control for the Portal

A user of the DoorDash Developer Portal also accepts and agrees to be bound by the Developer Portal Technology License and Terms of Use when using the Developer Portal. If those Developer Portal Terms conflict with the Agreement, the Developer Portal Terms control to the extent related to the Developer Portal. The Developer Portal Terms are a separate document that is not supplied here.

Supporting quotations

If you use the DoorDash Developer Portal, you also accept and agree to be bound by the

If there’s any conflict between the Developer Portal Terms and this Agreement, the Developer Portal Terms shall control to the extent related to the Developer Portal.

Qualifications & exceptions

• Applies only to users of the Developer Portal
• Developer Portal Terms control only to the extent related to the Developer Portal

Not stated here

• The Developer Portal Terms are not supplied in this document

Legal Rights & Agreement Rules · Restriction or exception

Use rules apply whenever you use the Services, with or without an account, and require lawful, honest use

By using or accessing the Services, whether or not the user has created an account or is logged in, the user agrees to the rules in this section, in addition to other rules in the agreement. The user will use the Services only for lawful purposes, will not use them under false pretenses or to send or store unlawful material or for deceptive or fraudulent purposes, and will use them in accordance with applicable laws, including copyrights, trade secrets, other intellectual property rights and the privacy, personality or publicity rights of third parties.

Supporting quotations

by using or accessing the Services (whether or not you have created an account or are logged into an account), you agree that:

You will only use or access the Services for lawful purposes

You will only use or access the Services in accordance with all applicable laws

Qualifications & exceptions

• Applies whether or not the user has an account or is logged in

Account & Service Control · Restriction or exception

You must use only DoorDash-authorized means and the right app for your device

The user may use the Services only through means explicitly authorized by DoorDash. If applicable, the user is responsible for downloading the correct Technology for their device. DoorDash says it is not liable if the user lacks a compatible device or downloaded the wrong version, and it reserves the right to terminate the user's use of the Technology or Services if they are used with an incompatible or unauthorized device.

Supporting quotations

You will only use or access the Services using means explicitly authorized by DoorDash.

We are not liable if you do not have a compatible device or if you have downloaded the wrong version of the Technology for your device.

We reserve the right to terminate your use of the Technology and/or Services if you are using the Technology or Services with an incompatible or unauthorized device.

Qualifications & exceptions

• DoorDash may terminate use on an incompatible or unauthorized device

Security & Safeguards · Restriction or exception

You may not impersonate others, use another User's account, or disguise where content comes from

The user will not use or attempt to use another User's account, impersonate any person or entity, or forge or manipulate headers or identifiers to disguise the origin of content transmitted through the Services.

Supporting quotations

You will not use or attempt to use another User’s account, impersonate any person or entity, or forge or manipulate headers or identifiers to disguise the origin of any content transmitted through the Services.

Security & Safeguards · Restriction or exception

You may not use the Services to cause nuisance or to harm or threaten the safety of others

The user will not use or attempt to use the Services to cause nuisance, annoyance or inconvenience. The user also will not engage in conduct that harms, attempts to harm or threatens the safety of other Users, Merchants, Delivery Providers, DoorDash, DoorDash employees or the community in any way, and will take reasonable steps to prevent such conduct.

Supporting quotations

You will not use or attempt to use the Services to cause nuisance, annoyance, or inconvenience.

You will not engage in conduct that harms, attempts to harm, or threatens the safety of other Users, Merchants, Delivery Providers, DoorDash, DoorDash employees, or our community in any way whatsoever, and you will take reasonable steps to prevent the foregoing.

Qualifications & exceptions

• The user must also take reasonable steps to prevent harm or threats to safety

Legal Rights & Agreement Rules · Restriction or exception

No commercial use, reselling or transferring the Services or their content without DoorDash written permission

The user will not use or attempt to use the Services, or content accessible through them (including content available without logging in), for any commercial purpose, including contacting, advertising to, soliciting or selling to any Merchant, User or Delivery Provider, unless DoorDash has given prior written permission. The user will use the Technology and Services only for their own use and will not directly or indirectly resell, license or transfer the Technology, Services or displayed content, including content accessible without logging in, to a third party. The written-permission exception is stated for the commercial-purpose rule, not in the resale and transfer rule.

Supporting quotations

for any commercial purpose, including but not limited to contacting, advertising to, soliciting, or selling to any Merchant, User, or Delivery Providers, unless DoorDash has given you prior permission to do so in writing.

You will use the Technology and Services only for your own use and will not directly or indirectly resell, license, or transfer the Technology, Services, or content displayed through the Services

Qualifications & exceptions

• Prior written permission from DoorDash is the stated exception to the commercial-purpose rule
• Covers content accessible without being logged in

Content & IP Rights · Restriction or exception

You may not use the Services or their content to build software or train AI without DoorDash's consent

The user will not use or attempt to use the Services or content accessible through them, without DoorDash's prior written consent, in connection with developing any software program. The rule names training a machine learning or artificial intelligence system and providing archived or cached data sets containing content accessible through the Services to another person or entity as examples.

Supporting quotations

in connection with the development of any software program, including, but not limited to, training a machine learning or artificial intelligence (AI) system or providing archived or cached data sets containing content accessible through the Services to another person or entity.

Qualifications & exceptions

• Prior written consent from DoorDash is the exception
• Examples given: training a machine learning or AI system; providing archived or cached data sets to another person or entity

Content & IP Rights · Restriction or exception

You may not copy or compile content from the Services except for personal, noncommercial use

The user will not copy or distribute, or attempt to copy or distribute, the Technology or any content displayed through the Services, including reviews or Merchants' menu content or catalogs, for republication in any format or media. The user also will not create or compile any content, collection, compilation or directory from content displayed through the Services except for personal, noncommercial use; the personal-use exception is stated for the compiling rule only.

Supporting quotations

You will not copy or distribute, or attempt to copy or distribute, the Technology or any content displayed through the Services, including any reviews or Merchants’ menu content or catalogs, for republication in any format or media.

except for your personal, noncommercial use

Qualifications & exceptions

• The personal, noncommercial use exception is stated for creating or compiling collections, not for copying or distributing for republication

Data Access & Collection · Restriction or exception

No scraping, crawlers or other automated collection of Services content, with a permission exception for automated means

The user will not use, access or collect content, data, information or materials on the Services (including text, photographs, images, audio, video, look and feel, metadata and compilations) by automated means unless DoorDash has given prior written permission. The user will not deep-link to the websites or access them manually or with any robot, spider, script, web crawler, extraction software, automated process, service, tool or device to scrape, copy, index, frame or monitor any portion of the Services or websites or their content. The user also will not scrape or conduct any systematic retrieval of data or content from the Services, including content accessible without logging in. Prior written permission is stated only for the automated-collection rule.

Supporting quotations

using automated means unless DoorDash has given you prior permission to do so in writing.

You will not deep-link to our websites or access our websites manually or with any robot, spider, script, web crawler, extraction software, automated process, service, tool, and/or device to scrape, copy, index, frame, or monitor

You will not scrape or otherwise conduct any systematic retrieval of data or other content from the Services (including content accessible without being logged into your account)

Qualifications & exceptions

• Prior written permission is the exception stated for the automated-means rule
• Covers content accessible without logging in
• Attempts are covered as well as completed acts

Account & Service Control · Restriction or exception

You must give accurate account information, keep it current, prove identity on request, and keep credentials secret

The user states that the information given when registering or otherwise communicating with DoorDash is accurate, will promptly notify DoorDash of changes, and will provide whatever proof of identity DoorDash reasonably requests. The user will keep their account password and other login credentials secure and confidential. The account section adds that the user is solely and fully responsible for all activity under their password or account or through their device.

Supporting quotations

The information you provide to us when you register an account or otherwise communicate with us is accurate, you will promptly notify us of any changes to such information, and you will provide us with whatever proof of identity we may reasonably request.

You will keep secure and confidential your account password and any other login or identification credentials you use to access the Services.

You are solely and fully responsible for all activities that occur under your password or account or through your device.

Qualifications & exceptions

• Proof of identity is whatever DoorDash may reasonably request

Security & Safeguards · Restriction or exception

No overburdening systems, unauthorized access, or probing or circumventing security measures

The user will not use the Services in any way that could damage, disable, overburden or impair any DoorDash server or connected network, will not attempt unauthorized access to any part of the Technology or Services or to any account, resource, computer system or network connected to a DoorDash server, and will not probe, scan or test the vulnerability of any system or network or breach or circumvent security or authentication measures DoorDash uses. Attempts are covered as well as completed acts.

Supporting quotations

You will not use or attempt to use the Services in any way that could damage, disable, overburden, or impair any DoorDash server or the networks connected to any DoorDash server.

You will not attempt to gain unauthorized access to any part of the Technology or the Services

You will not probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures

Qualifications & exceptions

• Attempts are covered as well as completed acts

Legal Rights & Agreement Rules · Restriction or exception

No threatening, harassing, racist or sexist behavior; the Community Guidelines are part of the Agreement

The user will not engage in threatening, harassing, racist or sexist behavior, or any other behavior that DoorDash deems inappropriate, when using the Services. The user also agrees to follow the DoorDash Community Guidelines, which, to the extent permitted by applicable law, are incorporated into the Agreement by reference. The standard for 'inappropriate' is DoorDash's own judgment, and the Community Guidelines text is not part of this document.

Supporting quotations

You will not engage in threatening, harassing, racist, or sexist behavior or any other behavior that DoorDash deems inappropriate when using the Services

which are, to the extent permitted by applicable law, incorporated in this Agreement by reference.

Qualifications & exceptions

• Other behavior is covered when DoorDash deems it inappropriate
• Community Guidelines incorporated to the extent permitted by applicable law

Not stated here

• The Community Guidelines text is not supplied in this document

Security & Safeguards · Restriction or exception

You must report errors, bugs, unauthorized access methods and breaches of DoorDash IP rights you find

The user will report any errors, bugs, unauthorized access methodologies, or any breach of DoorDash's intellectual property rights that the user uncovers while using the Services. The text does not say to whom or how the report is made.

Supporting quotations

You will report any errors, bugs, unauthorized access methodologies, or any breach of our intellectual property rights that you uncover in your use of the Services.

Qualifications & exceptions

• Applies to what the user uncovers in their use of the Services

Not stated here

• The reporting channel and timing are not stated

Charges & Financial Obligations · Restriction or exception

You may not abuse promotional or credit codes, and DoorDash may withhold or reverse benefits it believes were improper

The user will not abuse or attempt to abuse DoorDash's promotional or credit code system, including by redeeming multiple coupons at once or opening multiple accounts to benefit from offers available only to first-time Users. In the payment section, DoorDash reserves the right to withhold or deduct credits or benefits obtained through a promotion, or to charge amounts that would have applied without the promotion, if it determines or believes on reasonable grounds that redemption or receipt was in error, fraudulent, illegal or in violation of the promotion terms or the Agreement; where required by law, which may include the Province of Québec, it will give written notice with reasons.

Supporting quotations

You will not abuse or attempt to abuse our promotional or credit code system, including by redeeming multiple coupons at once or by opening multiple accounts to benefit from offers available only to first-time Users.

DoorDash reserves the right to withhold or deduct credits or benefits obtained through a promotion, or to charge additional amounts that would have applied to the transaction had the promotion not applied

Qualifications & exceptions

• Withholding or deduction applies where DoorDash determines or believes on reasonable grounds that the promotion was redeemed in error or improperly
• Written notice with reasons is given where required by law, which may include the Province of Québec

Account & Service Control · Restriction or exception

Your use of the Services is for your own personal or internal business use

The user's participation in and access to the Services is for the user's sole, personal or internal business use.

Supporting quotations

Your participation in using and access to the Services is for your sole, personal, or internal business use.

Not stated here

• The text does not say what falls outside personal or internal business use beyond other rules in this section

Charges & Financial Obligations · Restriction or exception

You may not make false order claims or chargebacks, and you must return mistaken deliveries if asked

The user will not falsely or fraudulently claim that an order or items were missing, incorrect, of poor quality, defective or never delivered, and will return any order mistakenly delivered to them if requested by DoorDash, a Merchant or a Delivery Provider. The user also will not falsely or fraudulently dispute a credit or debit card charge, or initiate or request a chargeback, for any charge from DoorDash or related to use of the DoorDash platform.

Supporting quotations

You will not falsely or fraudulently claim that your order or items from your order were missing, incorrect, of poor quality, defective, or never delivered and you will return any order mistakenly delivered to you if requested by DoorDash, a Merchant, or a Delivery Provider.

You will not falsely or fraudulently dispute a credit or debit card charge or initiate or request a chargeback with respect to any charge from DoorDash or related to your use of the DoorDash platform.

Qualifications & exceptions

• The prohibitions cover false or fraudulent claims and disputes, not good-faith ones
• Return duty applies when requested by DoorDash, a Merchant or a Delivery Provider

Legal Rights & Agreement Rules · Restriction or exception

You may not ask Delivery Providers to buy or deliver items outside the order, or give them goods related to the order

In connection with use of the Services and the DoorDash platform, the user will not ask a Delivery Provider to purchase or deliver any goods or perform any services not ordered through the DoorDash platform, and will not give or offer to give any goods to a Delivery Provider related to the user's DoorDash order. The text does not say whether tips through the platform count as goods.

Supporting quotations

ask a Delivery Providers to purchase or deliver any goods or perform any services not ordered through the DoorDash platform

give or offer to give any goods to a Delivery Providers related to your DoorDash order

Not stated here

• Whether tips or payments made through the platform are covered by the giving-goods rule is not stated

Account & Service Control · Permission or license

DoorDash can suspend or deactivate your account at its sole discretion if it believes you breached the Terms

If DoorDash believes or determines that the user breached any of the listed rules or any other provision of the Terms, it reserves the right to suspend or permanently deactivate the account or take other appropriate action at its sole discretion. Where required by law, which may include the Province of Québec, DoorDash will give written notice of the suspension or deactivation with the reasons. The section also says prohibited use of the Services may result in criminal, civil or administrative penalties, fines or sanctions against the User and those assisting the User.

Supporting quotations

In the event that we believe or determine that you have breached any of the aforementioned or any other provision of these Terms, we reserve the right to suspend and/or permanently deactivate your account or take other appropriate action at our sole discretion.

Where required by law, which may include in the Province of Québec, we will provide you with written notice of the suspension or deactivation of your account, including the reasons which led us to take such action.

Engaging in any prohibited use of the Services may result in criminal, civil, and/or administrative penalties, fines, or sanctions against the User and those assisting the User.

Qualifications & exceptions

• Belief or determination of breach is enough; action is at DoorDash's sole discretion
• Written notice with reasons is given where required by law, which may include the Province of Québec

Not stated here

• The text does not say whether the user may appeal or restore a deactivated account

Legal Rights & Agreement Rules · Restriction or exception

Merchants and Delivery Providers are independent, and DoorDash disclaims responsibility for their acts and omissions

DoorDash says it provides the Services to connect the user with independent Merchants that provide the products and services offered and independent third-party Delivery Providers who provide delivery and other services. The user acknowledges that DoorDash is not a merchant, retailer, restaurant, grocer, pharmacy, chemist, delivery service or food preparation business, and has no responsibility or liability for the acts or omissions of any Merchant or Delivery Provider. Merchants are the retailers of the products or services. DoorDash says it is not in the delivery business and is not a common carrier, and that displayed delivery, pickup or preparation times are purely estimates and not a promise, commitment or guarantee. This is subject to the exception in Section 6(b).

Supporting quotations

DoorDash provides the Services to connect you with independent Merchants that provide the products and services offered through the Services, and independent third-party Delivery Providers who provide delivery and other services.

has no responsibility or liability for the acts or omissions of any Merchant or any Delivery Provider.

Any delivery, pickup, or preparation times displayed through the Services are purely estimates and do not represent a promise, commitment, or guarantee by DoorDash.

Qualifications & exceptions

• Subject to Section 6(b) for certain United States Orders
• Displayed times are estimates only

Cross-references

• has exception (model-proposed): For some US Orders DoorDash Essentials, LLC is the Merchant and retailer, notwithstanding the independence rule — The DashMart paragraph makes DoorDash Essentials, LLC the Merchant and retailer for certain United States Orders, notwithstanding the statement that Merchants are independent and DoorDash is not a merchant.
• has exception (model-proposed): For some Canada Orders Rapid Retail Canada, Inc. is the Merchant and retailer — For certain Canada Orders Rapid Retail Canada, Inc. is the Merchant and retailer, an exception to the independent Merchant description.
• has exception (model-proposed): For gift cards, prepaid cards and DoorDash credits sold in the US, DoorDash Giftcards LLC is the Merchant — For gift cards, prepaid cards and DoorDash credits sold in the United States, DoorDash Giftcards LLC is the Merchant, an exception to the independent Merchant description.
• has exception (model-proposed): DoorDash may use autonomous vehicles or other technology, so some deliveries are not by independent third parties — The autonomous deliveries acknowledgment says some deliveries are not performed by independent third-party Delivery Providers, an exception to the independence description.

Legal Rights & Agreement Rules · Restriction or exception

DoorDash does not vouch for Merchants, Delivery Providers, food safety or listing accuracy; listings may be AI-generated

DoorDash says it will not assess or guarantee the suitability, legality or ability of any Delivery Provider or Merchant. The user agrees that DoorDash is not responsible for Merchants' food preparation or product offerings, food or product handling, or the safety of food or products, or for whether photographs, images, videos, menu or product listings, catalogs, item descriptions or other information, including nutrition, ingredient and allergen information, accurately reflect what Merchants sell. DoorDash says it does not verify Merchants' compliance with applicable laws or regulations. The user also acknowledges that such listings and information may not have been provided directly by the Merchant and may have been generated or enhanced with the assistance of artificial intelligence.

Supporting quotations

DoorDash will not assess or guarantee the suitability, legality, or ability of any Delivery Provider or Merchant.

DoorDash is not responsible for Merchants’ food preparation or product offerings, food or product handling, or the safety of the food or other products

may not have been provided directly by the Merchant and/or may have been generated or enhanced with the assistance of artificial intelligence

Qualifications & exceptions

• Covers nutrition, ingredient and allergen information shown through the Services
• Listings may not come directly from the Merchant and may be AI-generated or AI-enhanced

Charges & Financial Obligations · Restriction or exception

Goods are prepared by the Merchant, title passes at the Merchant location, and you may not create liens before then

The user agrees that goods will be prepared by the Merchant they selected, that title passes from the Merchant to the user at the Merchant's location, and that for delivery orders the Delivery Provider or Merchant will be directed by the user's instructions to transport the products to the designated delivery location. The user agrees that neither the Delivery Provider nor DoorDash holds title or acquires any ownership interest in goods ordered through the Services. The user must not do anything that seeks to create an encumbrance, lien, charge or other interest in the ordered goods until title has passed to the user.

Supporting quotations

title to the goods passes from the Merchant to you at the Merchant’s location

neither the Delivery Provider nor DoorDash holds title to or acquires any ownership interest in any goods that you order through the Services

You must not do anything which seeks to create an encumbrance, lien, charge, or other interest in or over the goods that you order until title has passed to you.

Qualifications & exceptions

• Applies until title has passed to the user

Legal Rights & Agreement Rules · Restriction or exception

For some US Orders DoorDash Essentials, LLC is the Merchant and retailer, notwithstanding the independence rule

Notwithstanding Section 6(a), for United States Orders placed through the Services with DoorDash Essentials, LLC (dba DashMart or other brands), DoorDash Essentials, LLC is the Merchant and is therefore the retailer of the goods sold. The text says it is a subsidiary of DoorDash, Inc. and a Merchant listed on the Services. For these orders the Section 6(a) statements that Merchants are independent and that DoorDash is not a merchant do not apply as written.

Supporting quotations

(b) Notwithstanding Section 6(a):

For United States Orders placed through the Services with DoorDash Essentials, LLC (dba DashMart or other brands), DoorDash Essentials, LLC is the Merchant and is therefore the retailer of the goods sold.

Qualifications & exceptions

• Applies to United States Orders placed with DoorDash Essentials, LLC (dba DashMart or other brands)
• Stated notwithstanding Section 6(a)

Not stated here

• Other DoorDash-affiliated Merchants beyond those named are not addressed

Cross-references

• exception to (model-proposed): Merchants and Delivery Providers are independent, and DoorDash disclaims responsibility for their acts and omissions — The DashMart paragraph makes DoorDash Essentials, LLC the Merchant and retailer for certain United States Orders, notwithstanding the statement that Merchants are independent and DoorDash is not a merchant.

Legal Rights & Agreement Rules · Restriction or exception

For some Canada Orders Rapid Retail Canada, Inc. is the Merchant and retailer

For Canada Orders placed through the Services with Rapid Retail Canada, Inc. (dba DashMart or other brands), Rapid Retail Canada, Inc. is the Merchant and therefore the retailer of the goods sold. The text describes it as an affiliate of DoorDash Technologies Canada, Inc. and a Merchant listed on the Services. This is an exception to the rule that Merchants are independent third parties.

Supporting quotations

For Canada Orders placed through the Services with Rapid Retail Canada, Inc. (dba DashMart or other brands), Rapid Retail Canada, Inc. is the Merchant and is therefore the retailer of the goods sold.

Qualifications & exceptions

• Applies to Canada Orders placed with Rapid Retail Canada, Inc. (dba DashMart or other brands)

Cross-references

• exception to (model-proposed): Merchants and Delivery Providers are independent, and DoorDash disclaims responsibility for their acts and omissions — For certain Canada Orders Rapid Retail Canada, Inc. is the Merchant and retailer, an exception to the independent Merchant description.

Charges & Financial Obligations · Restriction or exception

For gift cards, prepaid cards and DoorDash credits sold in the US, DoorDash Giftcards LLC is the Merchant

For closed-loop gift cards, open-loop gift or other prepaid cards, and DoorDash credits sold through the Services in the United States by DoorDash Giftcards LLC, that company is the Merchant and therefore the retailer of the cards and credits sold. It is described as a subsidiary of DoorDash, Inc. The payment section adds that Purchased Credits are issued by DoorDash Giftcards LLC, and that any non-DoorDash gift card sold through the Services is issued by and solely the obligation of the respective Merchant or other party that issued it, not an obligation or liability of any DoorDash party.

Supporting quotations

For any closed-loop gift cards, open-loop gift or other prepaid cards, and DoorDash credits sold through the Services in the United States by DoorDash Giftcards LLC, DoorDash Giftcards LLC is the Merchant and is therefore the retailer of the cards and credits sold.

Purchased Credits are issued by DoorDash Giftcards LLC.

Any non-DoorDash gift card sold through the Services is issued by and solely the obligation of the respective Merchant or other party that issued the card and is not an obligation or liability of any DoorDash party.

Qualifications & exceptions

• Applies to cards and credits sold in the United States by DoorDash Giftcards LLC
• Non-DoorDash gift cards are the issuer's obligation, not DoorDash's

Not stated here

• Gift card terms are in separate documents that are not supplied here

Cross-references

• exception to (model-proposed): Merchants and Delivery Providers are independent, and DoorDash disclaims responsibility for their acts and omissions — For gift cards, prepaid cards and DoorDash credits sold in the United States, DoorDash Giftcards LLC is the Merchant, an exception to the independent Merchant description.

Use & Processing · Permission or license

DoorDash may use autonomous vehicles or other technology, so some deliveries are not by independent third parties

The user acknowledges that DoorDash may, in its sole discretion, use autonomous vehicles or other technology to facilitate deliveries. In some cases these deliveries are not performed by independent third-party Delivery Providers, which departs from the description of Delivery Providers as independent third parties who provide delivery and other services.

Supporting quotations

you acknowledge that DoorDash may, in its sole discretion, utilize autonomous vehicles or other technology to facilitate deliveries.

In some cases, these deliveries are not performed by independent third-party Delivery Providers.

independent third-party Delivery Providers who provide delivery and other services

Qualifications & exceptions

• Stated as notwithstanding the preceding independence statements
• Use of autonomous delivery is at DoorDash's sole discretion

Not stated here

• Which orders or places use autonomous delivery is not stated

Cross-references

• exception to (model-proposed): Merchants and Delivery Providers are independent, and DoorDash disclaims responsibility for their acts and omissions — The autonomous deliveries acknowledgment says some deliveries are not performed by independent third-party Delivery Providers, an exception to the independence description.

Account & Service Control · Restriction or exception

You may need an account, must keep its information accurate, and cannot share it, transfer it or reopen after removal

The user may be required to register for an account to use parts of the Services. The user must give accurate, current and complete information during registration and at all other times, and must update it. The user is the sole authorized User of any account created, may not authorize others to use their account, and may not assign or transfer it to any other person or entity. DoorDash may enable or require a single set of login credentials for the DoorDash and Caviar services. The user agrees not to create an account or use the Services if previously removed from the DoorDash platform by DoorDash or previously banned from use of the Services.

Supporting quotations

You must provide accurate, current, and complete information during the registration process and at all other times when you use the Services

You may not authorize others to use your User account, and you may not assign or otherwise transfer your User account to any other person or entity.

We may enable or require you to use a single set of login credentials to use the DoorDash and/or Caviar services.

You agree not to create an account or use the Services if you have been previously removed from the DoorDash platform by DoorDash or if you have been previously banned from use of the Services.

Qualifications & exceptions

• Accuracy applies at registration and at all other times when using the Services
• Prior removal or ban from DoorDash bars a new account

Account & Service Control · Restriction or exception

You are responsible for everything done under your account, and may owe DoorDash and others for unauthorized use

The user is solely and fully responsible for all activity under their password or account or through their device. The user must monitor the account to prevent use by minors, accepts full responsibility for unauthorized use of the password or account, and must notify DoorDash immediately on suspecting unauthorized use. DoorDash says it will not be liable, and the user may be liable, for losses, damages, liability, expenses and fees incurred by DoorDash or a third party from someone else using the account. For a Canada Consumer residing in the Province of Québec, this does not limit DoorDash's liability for the consequences of its own acts or the acts of its representatives.

Supporting quotations

You are solely and fully responsible for all activities that occur under your password or account or through your device.

You agree that you shall monitor your account to prevent use by minors, and you will accept full responsibility for any unauthorized use of your password or your account.

DoorDash will not be liable, and you may be liable, for losses, damages, liability, expenses, and fees incurred by DoorDash or a third party arising from someone else using your account

if you are a Canada Consumer who resides in the Province of Québec, the foregoing does not limit DoorDash’s liability for the consequences of its own acts or the acts of its representatives

“Canada Consumer” means your primary residence is in Canada.

Qualifications & exceptions

• Applies to use by anyone else of the user's password, account or device
• Does not limit DoorDash's liability for its own acts or its representatives' acts for a Canada Consumer who resides in the Province of Québec

Not stated here

• The text does not cap the user's liability for third-party losses

Account & Service Control · Permission or license

DoorDash can suspend or terminate your account and refuse future use if account information is, or seems, inaccurate

If the user provides information that is untrue, inaccurate, not current or incomplete, or if DoorDash has reasonable grounds to suspect that it is, DoorDash has the right to suspend or terminate the account and refuse any and all current or future use of the Services or any portion of them.

Supporting quotations

or if DoorDash has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, DoorDash has the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof)

Qualifications & exceptions

• Reasonable grounds to suspect are enough

Not stated here

• The text does not provide a process to correct the information or contest the action

Content & IP Rights · Context

User Content covers anything you post or send through the Services, including Ratings, Reviews and Feedback

DoorDash may offer interactive opportunities, such as posting content on the DoorDash platform or giving Ratings and Reviews, Feedback, or other text, photos, images, or audio and video content. All of this is collectively 'User Content'. The Ratings and Reviews section adds that Ratings and Reviews are User Content governed by the Agreement. 'Feedback' is described as defined below and is not defined in this section.

Supporting quotations

DoorDash may provide you with interactive opportunities through the Services, including, by way of example, the ability to post content on the DoorDash platform

(collectively, “User Content”)

such Ratings and Reviews are considered User Content and are governed by this Agreement

Not stated here

• The definition of Feedback is not in this section

Content & IP Rights · Restriction or exception

You warrant you own or may provide your content and that it breaks none of a long list of content rules

The user represents and warrants that they own, or otherwise have the right to provide, all User Content they submit, post or transmit through the Services. The user also warrants that User Content submitted by them, someone on their behalf or through their account does not do any of thirteen listed things, including violating third-party rights; being false, deceptive, defamatory, offensive, abusive or pornographic; containing sexually explicit or violent content or images of weapons, illegal drugs or hate symbols; being unlawful; creating a privacy or security risk or containing confidential or personally identifiable information; soliciting money; containing financial, legal, medical or other professional advice; harming or harassing others; reflecting negatively on DoorDash, including its goodwill, name and reputation; tampering with DoorDash's websites or Technology; creating liability; violating any law; or violating the Agreement or any published community or content guidelines.

Supporting quotations

You represent and warrant that you are the owner of, or otherwise have the right to provide, all User Content that you submit, post, and/or otherwise transmit through the Services.

(ix) reflect negatively on DoorDash, including DoorDash’s goodwill, name, and reputation

(v) create a privacy or security risk to any person, including by soliciting personal information from any person, or contain any confidential, sensitive, private, or personally identifiable information

(xiii) violate this Agreement or any community or content guidelines that DoorDash may publish from time to time

Qualifications & exceptions

• The warranty covers content submitted by the user, someone on their behalf, or through their account
• The list includes content that reflects negatively on DoorDash, including its goodwill, name and reputation

Not stated here

• The Content Guidelines text is not part of this document

Content & IP Rights · Permission or license

You grant DoorDash a perpetual, irrevocable, worldwide licence to use your User Content without notice or approval

The user grants DoorDash, including its service providers, a perpetual, irrevocable, transferable, fully paid, royalty-free, non-exclusive, worldwide, fully sublicensable right and licence to use, copy, display, publish, modify, remove, publicly perform, translate, create derivative works from, distribute or otherwise use the User Content in connection with DoorDash's business and in all forms now known or later invented. These 'Uses' occur without notification to or approval by the user. The licence includes the right for other Users to access and use the user's User Content in connection with participating in the Services as the Services' functionality permits, and it survives termination of the Services or the user's account.

Supporting quotations

You hereby grant DoorDash (including DoorDash’s service providers) a perpetual, irrevocable, transferable, fully paid, royalty-free, non-exclusive, worldwide, fully sublicensable right and license to use, copy, display, publish, modify, remove, publicly perform, translate, create derivative works from, distribute, and/or otherwise use the User Content in connection with DoorDash’s business and in all forms now known or hereafter invented (collectively, “Uses”), without notification to and/or approval by you.

You agree that this license includes the right for other Users to access and use your User Content in conjunction with participation in the Services and as permitted through the functionality of the Services.

the license granted to DoorDash herein shall survive termination of the Services or your account

Qualifications & exceptions

• Use must be in connection with DoorDash's business
• Other Users' access is as permitted through the functionality of the Services
• The licence survives termination of the Services or the account

Not stated here

• The text does not provide a way to withdraw the licence once content is submitted

Content & IP Rights · Permission or license

DoorDash may show your name, photo and ratings history with your content, but need not attribute it to you

The user grants DoorDash a licence to use their username, first name and last initial, profile photo (if available) and other User profile information, including ratings history, to attribute User Content to them in connection with the Uses, without notification to or approval by the user. The user acknowledges that DoorDash has no obligation to attribute any User Content to them in connection with any Use.

Supporting quotations

You further grant DoorDash a license to use your username, first name and last initial, profile photo (if available), and/or other User profile information, including, without limitation, your ratings history, to attribute User Content to you in connection with such Uses, without notification to or approval by you.

DoorDash has no obligation to attribute any User Content to you in connection with any Use.

Qualifications & exceptions

• Profile photo is used if available
• DoorDash has no obligation to attribute User Content to the user

Content & IP Rights · Permission or license

DoorDash may remove your content, end your account and decide not to publish content for any reason

DoorDash reserves the right in its sole discretion to remove or disable access to any User Content, suspend or terminate the user's account at any time, or pursue any other remedy available under equity or law if the user posts User Content that violates the Agreement or any community or content guidelines or that DoorDash considers objectionable for any reason. DoorDash may monitor or delete User Content but does not assume an obligation to do so, and may decide not to publish, display or make User Content available for any reason at its sole discretion. The copyright section adds a policy of terminating membership privileges of any User who repeatedly infringes copyright upon prompt notification by the copyright owner or its legal agent.

Supporting quotations

DoorDash reserves the right in its sole discretion to remove or disable access to any User Content from the Services, suspend or terminate your account at any time, or pursue any other remedy or relief available under equity or law if you post any User Content that violates this Agreement or any community or content guidelines we may publish or that we consider to be objectionable for any reason.

DoorDash may monitor and/or delete your User Content (but does not assume the obligation to do so) or may decide to not publish, display, or otherwise make available your User Content for any reason at DoorDash’s sole discretion.

It is DoorDash’s policy to terminate membership privileges of any User who repeatedly infringes copyright upon prompt notification to DoorDash by the copyright owner or the copyright owner’s legal agent.

Qualifications & exceptions

• Action may follow content that violates the Agreement or guidelines or that DoorDash considers objectionable for any reason
• DoorDash is not obliged to monitor or delete content

Sharing & Disclosure · Permission or license

DoorDash may access, read, preserve and disclose information for legal, security, support and safety purposes

DoorDash may access, read, preserve and disclose any information it reasonably believes necessary to satisfy applicable law, regulation, legal process or governmental request; enforce the Agreement, including investigating potential violations; detect, prevent or otherwise address fraud, security or technical issues; respond to User, Delivery Provider or Merchant support requests; or protect the rights, property or safety of DoorDash, its Users and the public. The sentence says 'any information' and is not limited to User Content, and it does not name the recipients of any disclosure.

Supporting quotations

DoorDash may also access, read, preserve, and disclose any information as DoorDash reasonably believes is necessary to satisfy any applicable law, regulation, legal process, or governmental request; enforce this Agreement, including investigation of potential violations hereof; detect, prevent, or otherwise address fraud, security, or technical issues; respond to User, Delivery Provider, or Merchant support requests; or protect the rights, property, or safety of DoorDash, our Users, and the public.

Qualifications & exceptions

• Must be what DoorDash reasonably believes is necessary for one of the listed purposes
• The text says any information, not only User Content

Not stated here

• Recipients of disclosures are not named
• Which categories of information are covered beyond User Content is not stated

Sharing & Disclosure · User right or choice

DoorDash may build a public profile from your public content, which you can set to public or restricted

DoorDash may aggregate the user's publicly viewable User Content and certain other information about them onto a User profile viewable by anyone. The user can choose to make the profile public, meaning publicly viewable User Content is displayed on it, or restricted, meaning only certain information such as the number of Reviews and photos submitted, but not their contents, is displayed.

Supporting quotations

We may aggregate your publicly viewable User Content and certain other information about you onto a User profile viewable by anyone, which you can choose to make public

restricted (meaning only certain information about you and your User Content will be displayed on your profile, such as the number of Reviews and photos you’ve submitted but not their contents)

Qualifications & exceptions

• Public setting shows publicly viewable User Content; restricted setting shows only certain information such as counts of Reviews and photos

Not stated here

• Which 'certain other information' is aggregated is not specified

Content & IP Rights · Permission or license

Feedback you submit is at your own risk, carries no confidentiality, and is licensed to DoorDash on broad terms

Any ideas, suggestions or proposals submitted to DoorDash through its suggestion, feedback, wiki, forum or similar pages ('Feedback', which counts as User Content) are submitted at the user's own risk, and DoorDash has no obligations, including obligations of confidentiality, with respect to them. The user represents and warrants that they have all rights necessary to submit the Feedback and grants DoorDash, including its service providers, a perpetual, irrevocable, transferable, fully paid, royalty-free, non-exclusive, worldwide, fully sublicensable right and licence to use, copy, display, publish, modify, remove, publicly perform, translate, create derivative works from, distribute or otherwise use the Feedback.

Supporting quotations

is at your own risk and that DoorDash has no obligations (including, without limitation, obligations of confidentiality) with respect to such Feedback

you hereby grant to DoorDash (including DoorDash’s service providers) a perpetual, irrevocable, transferable, fully paid, royalty-free, non-exclusive, worldwide, fully sublicensable right and license to use, copy, display, publish, modify, remove, publicly perform, translate, create derivative works from, distribute, and/or otherwise use such Feedback.

Qualifications & exceptions

• Applies to submissions through suggestion, feedback, wiki, forum or similar pages
• DoorDash has no confidentiality obligation for Feedback

Not stated here

• The text does not say whether Feedback is compensated or credited

Content & IP Rights · Permission or license

Ratings and Reviews, including photos and videos, are your User Content, and DoorDash disclaims liability for them

When the user rates or posts reviews of Merchants or other businesses, including text, photos, images, audio or videos, these Ratings and Reviews are User Content governed by the Agreement, so the broad User Content licence applies to them. A Review includes any photo or video the user submits that expresses an opinion about a Merchant or business, whatever the purpose of the submission. Ratings and Reviews are not endorsed by DoorDash and do not represent the views of DoorDash or its affiliates, and DoorDash says it has no liability for them or for claims of economic loss resulting from them.

Supporting quotations

such Ratings and Reviews are considered User Content and are governed by this Agreement.

a Review includes any photo or video you submit that expresses an opinion about a Merchant or business regardless of the purpose for which you submit the photo or video.

DoorDash shall have no liability for Ratings and Reviews or for any claims of economic loss resulting from such Ratings and Reviews.

You hereby grant DoorDash (including DoorDash’s service providers) a perpetual, irrevocable, transferable, fully paid, royalty-free, non-exclusive, worldwide, fully sublicensable right and license

Qualifications & exceptions

• Any photo or video expressing an opinion about a Merchant or business counts as a Review regardless of why it was submitted

Content & IP Rights · Restriction or exception

Your Ratings and Reviews must be honest, first-hand and unpaid, and meet advertising-endorsement guidelines

The user acknowledges that a Rating or Review will reflect their honest and truthful opinion based on first-hand experience with the Merchant or business. The user will not review a Merchant or business in which they have an ownership interest, employment relationship or other affiliation, or a competitor of one, and will not submit a Rating or Review in exchange for payment, free food items or other benefits from a Merchant or business. For United States Orders, a Rating or Review must comply with the Federal Trade Commission's Guides Concerning the Use of Endorsements and Testimonials in Advertising; for Canada Orders, with the Competition Bureau's Enforcement Guidelines and Advertising Standards Canada's guideline on testimonials, endorsements and reviews. Reviews must also comply with the Agreement and DoorDash's Content Guidelines.

Supporting quotations

your Rating or Review will reflect your honest and truthful opinion and will be based on first-hand experience with the Merchant or business

you will not provide a Rating or Review for any Merchant or business for which you have an ownership interest, employment relationship, or other affiliation or for any competitor of such a Merchant or business

you will not submit a Rating or Review in exchange for payment, free food items, or other benefits from a Merchant or business

for United States Orders, any Rating or Review you submit will comply with the Federal Trade Commission’s Guides Concerning the Use of Endorsements and Testimonials in Advertising

(viii) any Rating or Review you submit will comply with our

Qualifications & exceptions

• The Federal Trade Commission guide applies to United States Orders
• The Canadian guidelines apply to Canada Orders

Not stated here

• The Content Guidelines and the cited guides are not supplied in this document

Use & Processing · Company practice

Displayed ratings and photos may come from elsewhere, and DoorDash may show AI summaries of written Reviews

The user acknowledges that a Rating, Review or photo displayed in connection with a restaurant may reflect an in-person dining experience, and that a Rating, Review or photo may not have originally been submitted on the DoorDash platform or by a DoorDash customer. DoorDash also says it may create summaries of written Reviews using artificial intelligence or other means and display them.

Supporting quotations

a Rating, Review, or photo displayed in connection with a restaurant may reflect an in-person dining experience

may not have originally been submitted on the DoorDash platform and/or may not have been submitted by a DoorDash customer

We may create summaries of written Reviews using artificial intelligence or other means and display such summaries.

Qualifications & exceptions

• Applies to ratings, reviews and photos shown with restaurants
• Summaries may be created by AI or other means

Not stated here

• Which sources other than DoorDash customers supply ratings and photos is not stated

Content & IP Rights · Permission or license

DoorDash may decline to publish or remove a Rating or Review without notice, at its sole discretion

DoorDash may decide not to publish, display or otherwise make available a user's Rating or Review for any reason in its sole discretion. If DoorDash determines, in its sole discretion, that a Rating or Review could diminish the integrity of the Ratings and Reviews or otherwise violates the Agreement, it may remove it without notice and take any additional action it deems necessary or appropriate, in its sole discretion.

Supporting quotations

we may decide to not publish, display, or otherwise make available your Rating or Review for any reason in our sole discretion

we may remove such Rating or Review without notice and take any additional action, in DoorDash’s sole discretion, as we deem necessary or appropriate.

Qualifications & exceptions

• Removal without notice applies where DoorDash determines the Rating or Review could diminish integrity or violates the Agreement
• Further action is at DoorDash's sole discretion

Not stated here

• The additional actions DoorDash may take are not listed here

Use & Processing · Permission or license

Creating an account or using the Services means you agree to receive communications by many channels

By creating a DoorDash account or using the Technology or Services, the user agrees to accept and receive communications from or on behalf of DoorDash or third parties involved or connected to the Services, for example Delivery Providers, Merchants, partners, service providers and other third parties. The channels include email, text (SMS/MMS/RCS) message, direct message, chat and calls, sent to the contact information the user provides, including at registration or later. The user also agrees to receive communications in or through the Technology, including chat, in-app notifications and push notifications. Message and data rates may apply, message frequency may vary, and carriers are not liable for delayed or undelivered text messages.

Supporting quotations

By creating a DoorDash account or using the Technology or Services, you agree to: (a) accept and receive communications from or on behalf of DoorDash or third parties involved or connected to the Services

including via email, text (SMS/MMS/RCS) message, direct message, chat, and calls, to the contact information you provide to DoorDash

you agree to receive communications in or through our Technology including via chat, in-app notifications and push notifications

Message and data rates may apply and message frequency may vary. Carriers are not liable for delayed or undelivered text messages.

Qualifications & exceptions

• Agreement arises on creating an account or using the Technology or Services
• Message and data rates may apply; message frequency may vary

Not stated here

• Which partners and other third parties may contact the user is not listed

Use & Processing · Permission or license

You agree to autodialed calls and texts and to prerecorded or artificial-voice messages

The user agrees that they may receive communications, such as calls and text messages, generated by an automatic telephone dialing system, or that deliver prerecorded or automated messages or use automated or artificial voices, sent by or on behalf of DoorDash and Merchants, including Merchants facilitating the delivery of the order. The text says this includes, but is not limited to, communications about orders placed through the account. The user also acknowledges receiving communications from Delivery Providers who are facilitating delivery, including multimedia messaging service (MMS) messages that confirm delivery of the order.

Supporting quotations

you agree that you may receive communications (e.g., calls, text messages, etc.) generated by an automatic telephone dialing system, and/or which will deliver prerecorded or automated messages or use automated or artificial voices, sent by or on behalf of DoorDash and Merchants

you will receive communications from Delivery Providers who are facilitating your receipt of the benefit of the Services (including multimedia messaging service (“MMS”) messages to confirm the delivery of your order)

Qualifications & exceptions

• Covers communications sent by or on behalf of DoorDash and Merchants
• Includes communications from Delivery Providers, such as MMS delivery confirmations

Use & Processing · Company practice

Messages may be marketing, transactional, newsletters, research, advocacy or support; order messages are transactional

The communications covered may include commercial or marketing messages; transactional or relationship messages such as service interruptions, security or fraud alerts like password resets, safety notices, responses to the user's own communications, and updates to policies and legal agreements; newsletters; and messages relating to research, political advocacy or customer support, whether initiated by the user or by DoorDash. The agreement says any message or call from DoorDash, a Merchant or a Delivery Provider about an order is a transactional message, not a commercial, marketing or promotional one. Where express opt-in consent is requested for a text message program, consent is not a requirement or condition of using the Services or making a purchase, and, unless the applicable consent disclosure says otherwise, consents DoorDash obtains for texts are specific to texts sent by or on behalf of DoorDash and the Services.

Supporting quotations

may include, without limitation, commercial or marketing messages

newsletters, and messages relating to research, political advocacy, or customer support (those initiated by you and by us)

any message (including text message) or call you may receive from us, a Merchant, or a Delivery Provider regarding an order is a transactional message, not a commercial, marketing, or promotional message or call.

your consent is not a requirement or condition for you to use the Services or to make a purchase

Qualifications & exceptions

• Opt-in consent not being a condition of use or purchase applies where express opt-in consent is requested for a text message program
• Consents are specific to texts sent by or on behalf of DoorDash and the Services, unless the consent disclosure says otherwise

Unresolved · Context

Section 9 points to a Section 24 for marketing text messages, but the document has no Section 24

The communications section says it may include commercial or marketing messages and tells the reader to see Section 24 for information about consumer marketing text messages. This document has no body for a Section 24: the numbered sections go from the copyright infringement procedure to General. The consumer marketing text message terms appear in this version in Section 9(b), Consumer Marketing Text Message Service. This analysis reads the marketing text message terms from Section 9(b) and does not import a Section 24 from any other version.

Supporting quotations

(see Section 24 for information about consumer marketing text messages)

Consumer Marketing Text Message Service

Qualifications & exceptions

• Applies to the cross-reference in Section 9(a) to consumer marketing text messages

Not stated here

• The publisher's document has no Section 24 body

Cross-references

• referred to by (model-proposed): The table of contents lists a United States marketing text message section that the document does not contain — Both cards record that the document lacks a Section 24 body: the table of contents lists a United States marketing text message entry and Section 9(a) cites Section 24, while the marketing text terms are in Section 9(b).

Account & Service Control · Restriction or exception

Keep your contact details and phone number current to avoid messages reaching someone else

If the user's contact information, such as email address or phone number, changes, the user agrees to update the account to help prevent or limit DoorDash inadvertently communicating with someone else. For the marketing text message service, the user also agrees that if they change or deactivate their phone number they will update the DoorDash account to help prevent DoorDash from inadvertently contacting anyone who acquires the prior number.

Supporting quotations

If there are changes to your contact information (e.g., email address, phone number), you agree to update your account to help prevent or limit DoorDash inadvertently communicating with someone else.

If you change or deactivate your phone number, you agree to update your DoorDash account to help prevent us from inadvertently communicating with anyone who acquires your prior phone number.

Use & Processing · Permission or license

Marketing texts are an opt-in program that authorizes autodialed promotional and cart-reminder messages

DoorDash's consumer marketing text (SMS) message service is an opt-in program. By opting in the user authorizes marketing text messages, including via an automatic telephone dialing system, to the telephone number associated with the opt-in preference or to the account's number. The messages may include promotional offers or discounts and messages about goods, products and services for or in connection with DoorDash and the Services, messages about items remaining in the shopping cart, and messages confirming opt-in. The service may send multiple, recurring messages. Opting in is not a condition or requirement of purchase or of signing up for, accessing, using or continuing to use the Services. Message and data rates may apply and message frequency may vary.

Supporting quotations

DoorDash’s marketing text (SMS) message service for consumers is an opt-in program. By opting-in you authorize us to send marketing text messages, including via an automatic telephone dialing system

(b) messages informing you about items remaining in your shopping cart

The text message service may send multiple, recurring messages.

Opting-in to receive text messages is not a condition or requirement of purchase or for signing up, accessing, using, or continuing to use the Services.

Qualifications & exceptions

• Applies only to users who opt in to the marketing text message program
• Opt-in is not a condition of purchase or of using the Services

Use & Processing · Procedure

DoorDash may pause marketing texts any time; you confirm you own the number; help is by HELP text or support

By providing a phone number, the user confirms they are the subscriber to or customary user of that number and are authorized to opt in to receive text messages. DoorDash may pause or stop sending text messages at any time with or without notice. For problems with consumer marketing text messages, the user can reply HELP to a message or text HELP to 63758, call 855-431-0459 or use the Customer Support page. Carriers are not liable for delayed or undelivered messages, and, unless the applicable consent disclosure says otherwise, consents obtained for texts are specific to texts sent by or on behalf of DoorDash and the Services.

Supporting quotations

By providing us with your phone number you confirm that you are the subscriber to or for the relevant phone number or that you are the customary user of that telephone number and are authorized to opt-in to receive text messages.

We may pause or stop sending text messages to you at any time with or without notice.

If you are experiencing issues with consumer marketing text messages, either reply to such a message with “HELP” or text “HELP” to 63758.

Qualifications & exceptions

• DoorDash may pause or stop texts with or without notice

Use & Processing · User right or choice

Communication preferences are set by channel; marketing emails can be opted out of by email link or settings

Communication preferences are channel-specific: a preference for one type of communication does not apply to other types. For example, opting out of marketing emails applies only to marketing emails and not to other communications. Marketing emails can be opted out of through the opt-out mechanism in a marketing email or through DoorDash account settings, in addition to preferences available in account settings.

Supporting quotations

Communication preferences are channel-specific, meaning that your preference for one type of communication will not apply to other types of communications.

You can opt-out of receiving marketing emails via the opt-out mechanism in a marketing email or through your DoorDash account settings.

Qualifications & exceptions

• A preference for one type of communication does not carry over to others

Use & Processing · User right or choice

You can switch off or reply STOP to transactional texts, but not to Delivery Provider MMS delivery confirmations

To opt out of consumer transactional or relationship text messages, such as order updates, the user can turn off that type of message in account settings or reply STOP to a transactional or relationship text message. For MMS messages that Delivery Providers send to confirm delivery of the order, the user cannot opt out unless they stop using the Services and delete their account.

Supporting quotations

For opt-out options, see section 9(c) below.

To opt out of receiving consumer transactional or relationship text messages (e.g., order updates), you can: (a) toggle or slide off this type of message in your DoorDash account settings

For MMS messages sent by Delivery Providers to confirm the delivery of your order, you cannot opt out of receiving these messages unless you stop using the Services and delete your account.

Qualifications & exceptions

• No opt-out for Delivery Provider MMS delivery confirmations unless the user stops using the Services and deletes the account

Use & Processing · User right or choice

Text opt-outs: switch off or reply STOP for transactional texts; STOP for marketing texts, with a short-code number

To opt out of consumer transactional or relationship text messages such as order updates, the user can turn off that type of message in account settings or reply STOP to such a message. For MMS messages that Delivery Providers send to confirm delivery, the user cannot opt out unless they stop using the Services and delete the account. To stop consumer marketing text messages, the user replies STOP to such a message or texts STOP to 63758 or, where available, opts out in account settings. The user may receive a text confirming the unsubscribe. The marketing text and general communications paragraphs both direct the reader to these opt-out options.

Supporting quotations

For opt-out options, see section 9(c) below.

For opt-out options, see section 9(c) below.

For MMS messages sent by Delivery Providers to confirm the delivery of your order, you cannot opt out of receiving these messages unless you stop using the Services and delete your account.

To stop or unsubscribe from receiving consumer marketing text messages, either “STOP” to such message or text “STOP” to 63758 or, where available, you can opt-out through your account settings.

Qualifications & exceptions

• Delivery Provider MMS delivery confirmations cannot be opted out of unless the user stops using the Services and deletes the account
• Opting out of marketing texts through account settings is available where available

Use & Processing · User right or choice

Push notifications can be turned off in settings; for calls, ask to be added to the do-not-call list

Push notifications can be toggled off in device settings or through notification preferences in the DoorDash account settings. For phone calls, the user can ask to be added to DoorDash's internal do-not-call list by making the request during the call or by contacting DoorDash Support at (855) 431-0459.

Supporting quotations

You can toggle off these notifications in your device settings or use the notifications preferences in your DoorDash account settings.

You can submit a request to be added to DoorDash’s internal do not call list by making the request during the call or contacting DoorDash Support at (855) 431-0459.

Data Access & Collection · Context

The Privacy Policy has more about DoorDash's privacy practices, contacts and opt-out options

The agreement refers the user to DoorDash's Privacy Policy for more information about DoorDash's privacy practices, contact information and opt-out options. The Privacy Policy is not part of this document.

Supporting quotations

Review the DoorDash Privacy Policy for more information about DoorDash’s privacy practices, contact information, and opt-out options.

Not stated here

• The Privacy Policy text is not supplied in this document

Sharing & Disclosure · Permission or license

You authorize your wireless carrier to share account and device information with DoorDash for ID and fraud

The user authorizes their wireless carrier to use or disclose information about the user's account and wireless device, if available, to DoorDash or its service provider for the duration of the relationship, solely to help identify the user or the device and to prevent fraud. The agreement refers to the Privacy Policy for how DoorDash treats the data.

Supporting quotations

You authorize your wireless carrier to use or disclose information about your account and your wireless device, if available, to DoorDash or its service provider for the duration of your relationship, solely to help them identify you or your wireless device and to prevent fraud.

Qualifications & exceptions

• Information is used or disclosed solely to help identify the user or device and to prevent fraud
• Authorization lasts for the duration of the relationship
• Applies to information if available

Not stated here

• The categories of carrier information are not listed
• How DoorDash treats the data is in the Privacy Policy, which is not supplied here

Legal Rights & Agreement Rules · Permission or license

You consent to electronic records, and electronic notices count as written

By creating a DoorDash account or using the Technology or Services, the user consents to the use of electronic records. All terms, agreements, notices, disclosures and other communications that DoorDash provides electronically satisfy any legal requirement for them to be in writing. The user agrees to keep contact information, including email address, current. The paragraph does not affect statutory rights. To view and retain a copy of the Agreement the user needs a device with a web browser and Internet access, and either a printer or storage space on the device.

Supporting quotations

you consent to the use of electronic records

all terms and conditions, agreements, notices, disclosures, and other communications that DoorDash provides to you electronically satisfy any legal requirement for such communications to be in writing

This paragraph does not affect your statutory rights.

To view and retain a copy of this Agreement, you will need (a) a device (such as a computer or mobile phone) with a web browser and Internet access

Qualifications & exceptions

• The paragraph does not affect the user's statutory rights

Content & IP Rights · Restriction or exception

DoorDash owns the Technology and Services; you get no ownership or trademark rights and may not remove notices

DoorDash alone, and its licensors where applicable, owns all right, title and interest, including intellectual property rights, in the Technology and the Services. The agreement is not a sale and conveys no rights of ownership in or related to the Technology or Services or DoorDash's intellectual property. DoorDash names, logos and product names are trademarks of DoorDash or third parties, and no right or licence is granted to use them. The user will not remove, alter or obscure any copyright, trademark, service mark or other proprietary notices on or accompanying the Technology or Services.

Supporting quotations

DoorDash alone (and its licensors, where applicable) shall own all right, title, and interest, including all related intellectual property rights, in and to the Technology and the Services.

This Agreement is not a sale and does not convey to you any rights of ownership

no right or license is granted to use them

You agree that you will not remove, alter, or obscure any copyright, trademark, service mark, or other proprietary rights notices

Qualifications & exceptions

• Licensors own some rights where applicable
• Trademarks may belong to DoorDash or third parties

Charges & Financial Obligations · Company practice

Displayed prices may differ from Merchant or third-party prices, may not be lowest, and can change without notice

The user understands that prices for menu or other items displayed through the Services may differ from the prices offered or published by Merchants or on third-party websites, may not be the lowest prices at which items are sold, and may change at any time without notice. DoorDash has no obligation to itemize its costs, profits or margins when publishing prices. Pricing may change at any time in the discretion of DoorDash or the Merchant, depending on which party sets the price.

Supporting quotations

the prices for menu or other items displayed through the Services may differ from the prices offered or published by Merchants for the same menu or other items and/or from prices available at third-party websites

DoorDash has no obligation to itemize its costs, profits, or margins when publishing such prices

pricing may change at any time, in the discretion of DoorDash or the Merchant (depending on which party sets the given price)

Qualifications & exceptions

• Either DoorDash or the Merchant may set the price, depending on the item
• DoorDash need not itemize its costs, profits or margins

Not stated here

• How much DoorDash's displayed prices differ from Merchants' in-store prices is not stated

Charges & Financial Obligations · Company practice

Checkout subtotals can be estimates, and DoorDash may place a hold above the amount shown and charge the final price

For certain transactions, the subtotals shown at checkout are estimates that may be higher or lower depending on final in-store totals. In those situations DoorDash reserves the right to temporarily authorize or place a hold on the payment method for an amount that may be greater than the amount shown at checkout, and to charge the payment method the final price after checkout.

Supporting quotations

For certain transactions, the subtotals shown at checkout are estimates that may be higher or lower depending on the final in-store totals.

DoorDash reserves the right to temporarily authorize or place a hold on your payment method for an amount that may be greater than the amount shown at checkout and to charge your payment method the final price after checkout.

Qualifications & exceptions

• Applies to certain transactions where checkout subtotals are estimates

Not stated here

• Which transactions have estimated subtotals is not specified

Charges & Financial Obligations · Restriction or exception

You are liable for transaction taxes, including on DashPass fees, and DoorDash may charge additional tax amounts

The user is liable for all transaction taxes, other than taxes based on DoorDash's income, including sales tax, use tax, goods and services tax and other transaction taxes if applicable, on the Services provided under the Agreement. The text says this includes fees DoorDash charges for DashPass subscriptions. If transaction taxes are applicable, DoorDash reserves the right to charge additional amounts on account of such taxes. For Australia and New Zealand Orders, displayed dollar amounts are stated on a goods and services tax-inclusive (if any) basis, except where noted, and goods and services tax is payable in addition to and at the same time as amounts payable under the Terms.

Supporting quotations

You are liable for all transaction taxes (other than taxes based on DoorDash’s income)

which, for the avoidance of doubt, includes any fees DoorDash charges for DashPass subscriptions

DoorDash reserves the right to charge you additional amounts on account of such taxes.

For Australia and New Zealand Orders, all dollar amounts (including any fees, charges, prices, or amounts payable or receivable) displayed through the Services are stated on a goods and services tax-inclusive (if any) basis

Qualifications & exceptions

• Excludes taxes based on DoorDash's income
• Australia and New Zealand Orders have a separate goods and services tax statement

Charges & Financial Obligations · Permission or license

DoorDash may add a charge afterward if the amount charged differs from the total shown at checkout

If the charge to the user's payment method incorrectly differs from the total shown at checkout, including subtotal, fees and gratuity, or after gratuity is selected, DoorDash reserves the right to make an additional charge after the initial charge so that the total charged matches the total displayed.

Supporting quotations

In the event that the charge to your payment method may incorrectly differ from the total amount, including subtotal, fees, and gratuity, displayed to you at checkout and/or after gratuity is selected, DoorDash reserves the right to make an additional charge to your payment method after the initial charge

Qualifications & exceptions

• Applies where the charge incorrectly differs from the displayed total

Not stated here

• The text speaks of additional charges to match the displayed total and does not address a charge that exceeds it

Charges & Financial Obligations · Permission or license

Payments run on your preferred method, and DoorDash may use other methods on file if it fails

All payments are processed by DoorDash or its payments processor using the preferred payment method designated in the account. If payment details change, the user or their card provider may give DoorDash updated details. DoorDash may use the new details or details from other payment methods on file to help prevent an interruption to use of the Services, which includes a right to charge any payment method on file if the initial preferred method fails. It is the user's responsibility to keep billing information up to date.

Supporting quotations

All payments will be processed by DoorDash and/or its payments processor, using the preferred payment method designated in your account.

We may use these new details or details from other payment methods on file in order to help prevent any interruption to your use of the Services. This includes our right to charge any payment method on file if your initial form of preferred payment fails.

It is your responsibility to keep your billing information up to date.

Qualifications & exceptions

• Applies where the preferred payment method fails or its details change

Not stated here

• The order in which other payment methods are tried is not stated

Charges & Financial Obligations · Company practice

United States strikethrough prices may not be a regular or former price

For United States Orders, DoorDash may use strikethrough pricing for certain items, for example to present a discount or promotional price. DoorDash does not represent that the strikethrough price was the regular or former price for any particular period, and the period may vary widely. DoorDash may rely on Merchants or a third party for information about regular or former prices, so the strikethrough price may be the price DoorDash, a Merchant or a third party offered the item for some period. It may also be an introductory price offered for a short time. Unless otherwise specified, the strikethrough price represents a non-member discount to the extent the Merchant has a membership program.

Supporting quotations

This Section 12(b) applies to United States Orders.

DoorDash does not represent that the strikethrough price was the regular or former price of items for any particular period of time

The strikethrough price may also be an introductory price that was offered for a short period of time.

Unless otherwise specified, the strikethrough price represents a non-member discount to the extent the Merchant has a membership program.

Qualifications & exceptions

• Applies to United States Orders
• Non-member discount reading applies unless otherwise specified and only if the Merchant has a membership program

Not stated here

• How long a strikethrough price was in effect is not stated

Charges & Financial Obligations · Restriction or exception

In the US, Canada and New Zealand, charges for completed or confirmed orders are final unless DoorDash refunds

For United States, Canada and New Zealand Orders, charges for completed and delivered orders, or for orders confirmed by a Merchant, are final and non-refundable. DoorDash has no obligation to provide refunds or credits but may grant them gratuitously at its sole discretion in each case, for example as Gratuitous Credits. For New Zealand Orders, nothing in this refunds paragraph takes away rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Supporting quotations

This Section 12(c)(i) applies to United States, Canada, and New Zealand Orders.

Charges paid by you for completed and delivered orders, or for orders confirmed by a Merchant, are final and non-refundable.

DoorDash has no obligation to provide refunds or credits but may grant them gratuitously at DoorDash’s sole discretion in each case

nothing in this Section 12(c)(i) takes away from any rights you may have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986

Qualifications & exceptions

• Applies to United States, Canada and New Zealand Orders
• Applies to completed and delivered orders and to orders confirmed by a Merchant
• For New Zealand Orders, rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 are not taken away

Not stated here

• Refund rules for Australia Orders are not in this paragraph

Charges & Financial Obligations · Restriction or exception

Without required ID or signature, a not-delivered claim is not honored and an Undeliverable Item Fee may apply

For certain orders, the user may be required to provide identification information or a signature on pick-up or receipt, as communicated when the order is placed. If the user fails to do so for such an order, the user agrees and acknowledges that DoorDash will not honor any claim that the order was not delivered, and the user may be subject to a non-refundable Undeliverable Item Fee. This appears in the refunds paragraph for United States, Canada and New Zealand Orders.

Supporting quotations

You may be required to provide identification information and/or a signature upon pick up and/or receipt of certain orders, as communicated at the time you place your order

we will not honor any claim that your order was not delivered and you may be subject to a non-refundable Undeliverable Item Fee

Qualifications & exceptions

• Applies to certain orders where ID or a signature was required and communicated when the order was placed
• Appears in the refunds paragraph for United States, Canada and New Zealand Orders

Not stated here

• The amount of the Undeliverable Item Fee is not stated

Charges & Financial Obligations · Restriction or exception

Australia Orders: completed-order charges are final as the law permits; Merchants are liable for their own problems

For Australia Orders placed with Merchants, to the extent permitted by law, charges paid for completed and delivered orders are final and DoorDash has no obligation to provide refunds or credits. The user may be required to give identification information or a signature on pick-up or receipt of certain orders, as communicated when ordering; if not, and absent any other information about the order, DoorDash will not honor a claim that the order was not delivered and a non-refundable Undeliverable Item Fee may apply. Nothing in the clause takes away rights under the Australian Consumer Law. The Merchant is liable for any major or minor problems with Merchant orders for which it is responsible, though DoorDash may assist at its sole discretion with remedies such as refunds or credits.

Supporting quotations

This Section 12(c)(ii) applies to Australia Orders.

charges paid by you for completed and delivered orders are final and DoorDash has no obligation to provide refunds or credits

Nothing in this clause takes away from any rights you may have under the Australian Consumer Law in respect to the Services.

The Merchant will be liable for any major or minor problems with Merchant orders for which they are responsible, though DoorDash may assist, at its sole discretion, with remedies such as refunds or credits.

Qualifications & exceptions

• Applies to Australia Orders placed with Merchants
• Applies to the extent permitted by law
• Rights under the Australian Consumer Law are preserved

Not stated here

• The amount of the Undeliverable Item Fee is not stated

Charges & Financial Obligations · Procedure

To claim a refund or credit you must follow the procedures in the Technology or Services

To make a claim for a refund or credit, the user should follow the procedures set out in the Technology or Services. The document does not describe those procedures.

Supporting quotations

In order to make a claim for a refund or credit, please follow the procedures set out in the Technology or Services.

Not stated here

• The claim procedures are not described in the document

Charges & Financial Obligations · Restriction or exception

Promotional offers are limited to their intended audience and purpose and cannot be resold or cashed out

DoorDash may, at its sole discretion, make promotional offers with different features and pricing to any User, subject to the Agreement and valid only for certain Users as the offer indicates. The user agrees that promotional offers may be used only by the intended audience, for the intended purpose and lawfully; may not be duplicated, sold, transferred or made available to the general public unless DoorDash expressly permits; are subject to the specific terms DoorDash sets for each offer; cannot be redeemed for cash or cash equivalent; and are not valid after the date in the offer or in DoorDash's Promotional Offers and Credits Terms and Conditions, which are incorporated by reference to the extent permitted by applicable law.

Supporting quotations

DoorDash, at its sole discretion, may make promotional offers with different features and different pricing to any User.

may only be used by the intended audience, for the intended purpose, and in a lawful manner; (ii) may not be duplicated, sold, or transferred in any manner, or made available to the general public, unless expressly permitted by DoorDash

(iv) cannot be redeemed for cash or cash equivalent

Qualifications & exceptions

• Offers may be valid only for certain Users as indicated in the offer
• The Promotional Offers and Credits Terms and Conditions are incorporated to the extent permitted by applicable law

Not stated here

• The Promotional Offers and Credits Terms and Conditions are a separate document not supplied here

Charges & Financial Obligations · Permission or license

DoorDash can withhold or reverse promotion benefits, cancel offers at any time, and change the promotion terms

DoorDash reserves the right to withhold or deduct credits or benefits obtained through a promotion, or charge additional amounts that would have applied without the promotion, if it determines or believes on reasonable grounds that redemption or receipt was in error, fraudulent, illegal or in violation of the promotion terms or the Agreement. Where required by law, which may include the Province of Québec, it will give written notice of the withholding or deduction with reasons. DoorDash reserves the right to modify or cancel an offer at any time, and the user agrees that DoorDash may change the Promotional Offers and Credits Terms and Conditions at any time.

Supporting quotations

DoorDash reserves the right to withhold or deduct credits or benefits obtained through a promotion, or to charge additional amounts that would have applied to the transaction had the promotion not applied

Where required by law, which may include in the Province of Québec, we will provide you with written notice of any such withholding or deduction

DoorDash reserves the right to modify or cancel an offer at any time.

Qualifications & exceptions

• Withholding or deduction applies where DoorDash determines or believes on reasonable grounds that redemption or receipt was improper
• Written notice with reasons is given where required by law, which may include the Province of Québec

Charges & Financial Obligations · Restriction or exception

Credits cannot be cashed out, are brand-specific, can be lost with the account; gratuitous credits expire in six months

Credits DoorDash makes available may not be redeemed for cash or cash equivalent except where applicable law requires. The user may lose the ability to use credits if the account is deactivated or deleted. Credits issued to a DoorDash or Caviar account may be used only on that brand's Services, and credits may be subject to additional or different terms stated when issued. Gratuitous Credits expire and are valid for six months from the date of issue unless otherwise stated at issuance or prohibited by applicable law, and may expire earlier if the account is deactivated or deleted; on expiry they are removed and no longer redeemable. Gratuitous Credits may include promotional credits, some customer support credits and credits earned through the consumer referral program, which has its own terms incorporated by reference.

Supporting quotations

Credits may not be redeemed for cash or cash equivalent except when required by applicable law.

You may lose the ability to use your credits if your account is deactivated or deleted.

Credits issued to a User’s DoorDash or Caviar account may only be used on that respective brand’s Services.

are valid for six (6) months from the date of issue unless otherwise stated at the time of issuance or prohibited under applicable law

Upon expiration, Gratuitous Credits will be removed from your account and will no longer be redeemable or usable towards any order.

Qualifications & exceptions

• Cash redemption is allowed only where required by applicable law
• Gratuitous Credits last six months from issue unless stated otherwise or prohibited by law
• Credits issued to a DoorDash or Caviar account can be used only on that brand's Services

Not stated here

• The Referral Program Terms and Conditions and the Promotional Offers and Credits Terms and Conditions are not supplied here

Charges & Financial Obligations · Permission or license

DoorDash can change its fees and pricing, add legally required fees, and charges Merchants separately

DoorDash may change the fees it charges the user as it deems necessary or appropriate for its business, including Delivery Fees, Service Fees, Small Order Fees, Long Distance Fees, Regulatory Response Fees and Weather Impacts Fees. It may offer different pricing to customers based on factors including geographic area or usage, and may charge additional fees as required by law. DoorDash may also charge Merchants fees on orders the user places, including commissions, and may change those Merchant fees. The agreement says none of these fees, or any other fee DoorDash charges the user, is for any right to access, install or use any Technology.

Supporting quotations

DoorDash may change the fees that DoorDash charges you as we deem necessary or appropriate for our business

DoorDash may offer different pricing to customers based on a variety of factors, including but not limited to geographic areas or usage.

DoorDash may charge Merchants fees on orders that you place through the Services, including commissions and other fees

is for any right to access, install, or use any Technology

Qualifications & exceptions

• Different pricing may depend on geographic area or usage, among other factors
• Fees are not charged for any right to access, install or use any Technology

Not stated here

• Fee amounts and when each fee applies are not stated

Charges & Financial Obligations · Restriction or exception

Gift cards and Purchased Credits have their own terms, issuers by country, and limited redemption

DoorDash gift cards and credits that customers purchase from DoorDash ('Purchased Credits') are governed by DoorDash's Gift Card Terms and Conditions and Purchased Credits Terms and Conditions, which are incorporated by reference. Except as provided in the section, they may be redeemed towards eligible orders on doordash.com or in the DoorDash app, or, for United States Orders only, on trycaviar.com or in the Caviar app. Gift cards are issued by DoorDash Giftcards LLC in the United States, DoorDash Technologies Canada, Inc. in Canada, DoorDash Technologies Pty Ltd in Australia and DoorDash Technologies New Zealand in New Zealand; Purchased Credits are issued by DoorDash Giftcards LLC. They are not redeemable for cash except where required by applicable law. Any non-DoorDash gift card sold through the Services is the sole obligation of the issuer, not of any DoorDash party.

Supporting quotations

are governed by DoorDash’s Gift Card Terms and Conditions

Gift cards are issued by the following entities: DoorDash Giftcards LLC in the United States; DoorDash Technologies Canada, Inc. in Canada; DoorDash Technologies Pty Ltd in Australia; and DoorDash Technologies New Zealand in New Zealand.

Gift cards and Purchased Credits are not redeemable for cash except when required by applicable law.

Any non-DoorDash gift card sold through the Services is issued by and solely the obligation of the respective Merchant or other party that issued the card and is not an obligation or liability of any DoorDash party.

Qualifications & exceptions

• Caviar redemption applies to United States Orders only
• Cash redemption is allowed only where required by applicable law
• The gift card and Purchased Credits terms are incorporated by reference

Not stated here

• The Gift Card Terms and Conditions and Purchased Credits Terms and Conditions are not supplied here

Charges & Financial Obligations · Restriction or exception

Gift card and Purchased Credits balances do not expire but are lost if your account is deactivated or deleted

Once a gift card is redeemed, its amount is converted into credits linked to the account, which may be used towards eligible DoorDash or, if applicable, Caviar orders. Credits from gift cards and Purchased Credits do not expire, but the user loses access to them if the account is deactivated or deleted. Credits issued to a DoorDash or Caviar account may be used only on that brand's Services. The agreement states that gift card credits and Purchased Credits are not Gratuitous Credits, which otherwise expire six months from issue unless stated otherwise.

Supporting quotations

While credits from gift cards and Purchased Credits do not expire, you will lose access to such credits if your account is deactivated or deleted.

For avoidance of doubt, gift card credits and Purchased Credits are not Gratuitous Credits.

are valid for six (6) months from the date of issue unless otherwise stated at the time of issuance or prohibited under applicable law

Qualifications & exceptions

• Loss of access occurs if the account is deactivated or deleted
• Gratuitous Credits, which these credits are not, are valid for six months from issue unless stated otherwise

Not stated here

• The text does not say whether lost credits can be restored

Charges & Financial Obligations · Restriction or exception

SNAP EBT purchases (US excluding Puerto Rico) need a linked credit or debit card for fees, taxes, tips and other items

This section applies to United States Orders but excludes Puerto Rico Orders. DoorDash permits customers in the United States, excluding Puerto Rico, to buy SNAP-eligible items from select Merchants using a valid EBT card. For transactions using SNAP EBT funds, a credit or debit card must also be linked to the DoorDash account to pay for fees, taxes, delivery tips and any other items that are not SNAP-eligible. Users can view SNAP-eligible items using a SNAP filter, and eligible items carry a SNAP tag on their item details pages. DoorDash cannot accept EBT cash at this time.

Supporting quotations

This Section 12(h) applies to United States Orders (but excluding Puerto Rico Orders).

a credit or debit card must also be linked to your DoorDash account to pay for any fees, taxes, delivery tips, and any other items you purchase that are not SNAP-eligible

DoorDash cannot accept EBT cash at this time.

Qualifications & exceptions

• Applies to United States Orders but excludes Puerto Rico Orders
• Available from select Merchants
• EBT cash is not accepted at this time

Charges & Financial Obligations · Permission or license

By giving DoorDash a SNAP EBT card you warrant it is yours and valid, and authorize DoorDash to use its information

By providing DoorDash with SNAP EBT card information, the user represents and warrants that they are legally authorized to use the card, that the card is current and valid, and that they authorize DoorDash to use the card information for transactions involving use of their SNAP EBT benefits. The use of the card information is stated as being for those transactions.

Supporting quotations

By providing DoorDash with your SNAP EBT card information, you represent and warrant that (i) you are legally authorized to use the SNAP EBT card provided; (ii) your SNAP EBT card is current and valid; and (iii) you authorize DoorDash to use your SNAP EBT card information for transactions involving use of your SNAP EBT benefits.

Qualifications & exceptions

• Applies to users who provide SNAP EBT card information, in United States Orders other than Puerto Rico Orders

Charges & Financial Obligations · Procedure

Australia, Canada, New Zealand: tax invoices come on request and electronically; menu-item invoices come from Merchants

For Australia, Canada and New Zealand Orders, DoorDash will make a tax invoice, or alternative taxable supply information where permitted, for DoorDash fees available when it is legally required to do so, or otherwise at its sole discretion, once the user has requested it through the Customer Support page. Invoices or alternative information will be made only in electronic form. For tax invoices for menu items, the user should contact the relevant Merchants.

Supporting quotations

This Section 12(i) applies to Australia, Canada, and New Zealand Orders.

will be made available by DoorDash to you when DoorDash is legally required to do so, or otherwise at DoorDash’s sole discretion, upon you having submitted a request

You agree that invoices (or alternative taxable supply information) will only be made in electronic form.

for tax invoices (or alternative taxable supply information) for menu items, you should contact the relevant Merchant(s).

Qualifications & exceptions

• Applies to Australia, Canada and New Zealand Orders
• Covers DoorDash fees only; menu items are for Merchants to invoice

Sharing & Disclosure · Company practice

At third-party Checkout Merchants DoorDash may share your loyalty, DashPass, payment, billing and contact details

DoorDash provides checkout-related services to third-party merchants outside the DoorDash platform ('Checkout Merchants'). If the user completes a transaction directly with a Checkout Merchant outside the platform and DoorDash determines the user is a registered DoorDash User, DoorDash may share certain information with the Checkout Merchant to facilitate the transaction, including loyalty or rewards information, DashPass subscription status, and payment card, payment method, billing and contact information. The Checkout Merchant's processing of that information is subject to its own privacy policy and terms. DoorDash says it is not a party to such a transaction and is not liable for the Checkout Merchant's processing, and directs questions or disputes to the Checkout Merchant or the payment provider.

Supporting quotations

DoorDash provides certain checkout-related services to third-party merchants outside of the DoorDash platform

we may share certain information about you, including loyalty or rewards information, DashPass subscription status, and/or payment card, payment method, billing, and contact information, with the Checkout Merchant for the purpose of facilitating the transaction.

DoorDash is not a party to any such transaction and DoorDash is not liable or responsible for the Checkout Merchant’s processing of your information.

Qualifications & exceptions

• Applies when the user completes a transaction directly with a Checkout Merchant outside the DoorDash platform and DoorDash determines the user is a registered DoorDash User
• Sharing is for the purpose of facilitating the transaction

Not stated here

• Which merchants are Checkout Merchants is not listed
• The Checkout Merchant's own terms are not supplied

Charges & Financial Obligations · Context

United States Consumers can pay with rewards from eligible linked cards, with details given further on

The agreement says DoorDash enables United States Consumers to use rewards from eligible linked credit or payment cards to pay for certain orders on or through the Services. This heading and sentence only introduce the feature and say 'for more information, see below'; the terms of the feature are in the text that follows.

Supporting quotations

DoorDash enables United States Consumers to use rewards from eligible linked credit or payment cards to pay for certain orders on or through the Services.

Qualifications & exceptions

• United States Consumers only
• Applies to certain orders and eligible linked credit or payment cards

Not stated here

• The detailed terms are in the text that follows this introduction

Sharing & Disclosure · Company practice

Pay with Rewards lets DoorDash exchange information with your card issuer to complete a rewards redemption

DoorDash may allow the user to redeem rewards associated with eligible linked cards when making a DoorDash purchase with such cards under its Pay with Rewards program. DoorDash may share information with, and receive information from, the user's issuer about the user's issuer accounts to complete the redemption. The agreement says this exchange is necessary to complete the purchase when the user selects the Pay with Rewards option. All personal information DoorDash processes in connection with the program is to be processed in accordance with DoorDash's Consumer Privacy Policy.

Supporting quotations

DoorDash may share information with and receive information from your issuer about your issuer accounts to complete the redemption of your rewards when using DoorDash’s Pay with Rewards program.

All personal information processed by DoorDash in connection with the Pay with Rewards program shall be processed in accordance with DoorDash’s Consumer Privacy Policy.

Qualifications & exceptions

• Applies when the user selects the Pay with Rewards redemption option with an eligible linked card

Not stated here

• The specific data exchanged with the issuer is not listed
• The Consumer Privacy Policy text is not supplied here

Charges & Financial Obligations · Restriction or exception

Pay with Rewards is limited to eligible purchases, excludes regulated products, and can be changed or ended at any time

Pay with Rewards redemptions are subject to the user's card agreement with the issuer and any applicable rewards program terms. The feature is available only for eligible purchases with certain merchants, and DoorDash, its service providers or the issuer may limit, suspend or terminate the ability to redeem rewards at any time. It is not available for regulated products, including alcohol, THC-containing products and pharmacy. The issuer determines the value of rewards redeemed and available redemption methods. DoorDash may also modify, suspend or discontinue the program, in whole or in part, at any time, with or without notice.

Supporting quotations

All Pay with Rewards redemptions are subject to the terms of your card agreement with your card issuer and any applicable rewards program terms.

Pay with Rewards is not available for use on regulated products, including but not limited to alcohol, THC-containing products, or pharmacy.

Your issuer determines the value of rewards redeemed through DoorDash and available redemption methods

DoorDash may also modify, suspend, or discontinue the Pay with Rewards program, in whole or in part, at any time, with or without notice.

Qualifications & exceptions

• Available only for eligible purchases with certain merchants
• Not available for regulated products, including but not limited to alcohol, THC-containing products or pharmacy
• DoorDash may change or end the program with or without notice

Not stated here

• Which merchants and purchases are eligible is not listed

Charges & Financial Obligations · Permission or license

When you redeem rewards, you authorize DoorDash to charge your card up to the full payment if balances change

There may be a delay between checkout and processing of the payment, and only rewards available when the payment is processed will be used. Because the reward balance or transaction balance may change, whenever the user requests to redeem rewards for a purchase they also authorize DoorDash to charge up to the full payment amount to the associated card if that happens.

Supporting quotations

Only rewards available upon processing of your payment will be used.

whenever you request to redeem rewards for a purchase you also authorize DoorDash to charge up to the full payment amount to your associated card if that happens.

Qualifications & exceptions

• Applies whenever the user requests to redeem rewards for a purchase
• Charge authority arises if the reward balance or transaction balance changes

Charges & Financial Obligations · Company commitment

If a Pay with Rewards order is refunded or cancelled, rewards go back to your rewards account

If an order involving a Pay with Rewards redemption is refunded or cancelled, the rewards redeemed are credited back to the user's rewards account, and any amount charged to the payment card is refunded under DoorDash's standard refund process.

Supporting quotations

If your order involving a Pay with Rewards redemption is refunded or cancelled, any rewards you redeemed will be credited back to your rewards account, and any amount charged to your payment card will be refunded in accordance with DoorDash’s standard refund process.

Qualifications & exceptions

• Applies to orders involving a Pay with Rewards redemption that are refunded or cancelled

Charges & Financial Obligations · Company practice

DashPass is an auto-renewing subscription whose benefits apply to eligible orders and eligible Merchants

DashPass is an automatically renewing subscription requiring recurring payments until canceled. It grants DashPass Benefits on eligible orders placed through the Services for eligible Merchants with a minimum subtotal, excluding taxes, fees and tips, as shown in the Services. The Benefits include reduced fees for United States Orders and Canada Orders and $0 delivery fees for Australia Orders and New Zealand Orders. For certain orders with alternative fee structures, such as a flat DoorDash fee, the Benefits may vary. DoorDash may change whether a Merchant is eligible at any time with or without notice. A United States Consumer, excluding one whose primary residence is in Puerto Rico, acknowledges purchasing DashPass exclusively from DoorDash, Inc. Benefits extend to both DoorDash and Caviar if applicable.

Supporting quotations

DashPass is an automatically renewing subscription requiring recurring payments until canceled.

DashPass Benefits include reduced fees for United States Orders and Canada Orders and $0 delivery fees for Australia Orders and New Zealand Orders.

DoorDash reserves the right to change whether a Merchant is eligible for DashPass at any time with or without notice.

you acknowledge that you are purchasing a DashPass subscription exclusively from DoorDash, Inc.

Qualifications & exceptions

• Benefits apply to eligible orders for eligible Merchants above a minimum subtotal shown in the Services
• Reduced fees apply to United States Orders and Canada Orders; $0 delivery fees apply to Australia Orders and New Zealand Orders
• The exclusive-purchase acknowledgment applies to United States Consumers excluding those whose primary residence is in Puerto Rico

Not stated here

• The minimum subtotal and the size of fee reductions are not stated here

Charges & Financial Obligations · Restriction or exception

DashPass orders can still carry taxes, service fees and other fees that DoorDash may add or change

DashPass orders are subject to delivery driver and geographic availability. Taxes may apply to the cost of items ordered or to fees charged, the user may provide an optional gratuity, and Service Fees and other fees may apply. DoorDash reserves the right to add and modify fees that may apply to DashPass orders.

Supporting quotations

DashPass orders are subject to delivery driver and geographic availability, and taxes may apply to the cost of the items you order and/or to fees charged.

Service Fees and other fees may apply. We reserve the right to add and modify fees that may apply to your DashPass orders.

Qualifications & exceptions

• DashPass orders depend on delivery driver and geographic availability

Not stated here

• The amounts of Service Fees and other fees are not stated

Charges & Financial Obligations · Permission or license

DashPass fees are charged upfront and renew automatically at the then-current fee unless you cancel

DashPass is offered for a monthly or yearly fee payable at the start of the relevant period. By signing up the user agrees to be charged the first fee and applicable taxes on the purchase date or, if the subscription includes a free trial, on the day after the trial ends. The user authorizes DoorDash and its service providers to store the designated payment method and any other payment method associated with the account to carry out future auto-renewals, including retrying payment with other methods on file if a renewal payment fails. Unless the user cancels, the subscription automatically renews at the end of the then-current period, with prior notice only to the extent required by applicable law, and at renewal DoorDash charges the then-current DashPass fee and applicable taxes to an eligible payment method on file.

Supporting quotations

DashPass is offered for a monthly or yearly fee payable at the start of the relevant period.

you authorize DoorDash and its service providers to store your designated payment method as well as any other payment method associated with your account to execute future DashPass auto-renewal transactions

UNLESS YOU CANCEL, BY DEFAULT (AND WITH PRIOR NOTICE ONLY TO THE EXTENT REQUIRED BY APPLICABLE LAW), YOUR DASHPASS SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF THE THEN-CURRENT SUBSCRIPTION PERIOD

AT THE TIME OF RENEWAL, DOORDASH WILL AUTOMATICALLY CHARGE THE THEN-CURRENT DASHPASS SUBSCRIPTION FEE AND ANY APPLICABLE TAXES TO AN ELIGIBLE PAYMENT METHOD THAT WE HAVE ON FILE FOR YOU.

Qualifications & exceptions

• First charge is on the purchase date, or the day after any free trial ends
• Prior notice of renewal is given only to the extent required by applicable law
• Renewal charges the then-current fee, which may differ from the first fee

Not stated here

• The monthly and yearly fee amounts are not stated in this document

Charges & Financial Obligations · Permission or license

If a DashPass payment fails, DoorDash may suspend or end your access, and you owe past-due amounts

If the user's payment details change, the card provider may supply updated details, and DoorDash may use them or details from other payment methods on file to prevent an interruption, including charging any payment method on file if the preferred method fails. It is the user's responsibility to keep billing information up to date. If a subscription fee is not paid on time or a transaction cannot be processed, DoorDash reserves the right to suspend, disable, cancel or terminate access to the Services or the DashPass subscription. Where required by law, which may include the Province of Québec, DoorDash will give written notice with reasons. The user is responsible for paying all past due amounts.

Supporting quotations

This includes our right to charge any payment method on file if your initial form of preferred payment fails. It is your responsibility to keep your billing information up to date.

If any subscription fee is not paid in a timely manner or your transaction cannot be processed, we reserve the right to suspend, disable, cancel, or terminate your access to the Services or your DashPass subscription.

You will be responsible for paying all past due amounts.

Qualifications & exceptions

• Suspension or termination can follow late payment or a transaction that cannot be processed
• Written notice with reasons is given where required by law, which may include the Province of Québec

Account & Service Control · Restriction or exception

A complimentary DashPass through your employer or program provider follows their DoorDash for Business arrangement

Notwithstanding other provisions, a user may be eligible for a complimentary DashPass subscription if an employer or third-party program provider (a 'Program Manager') obtains it through DoorDash for Business. Such a subscription begins and ends under the terms of the Program Manager's DoorDash for Business arrangement unless the subscription is otherwise canceled. To receive the benefits the user must register for and activate the subscription following instructions from DoorDash or the Program Manager. Use is subject to the Agreement and to the DoorDash for Business Terms and Conditions.

Supporting quotations

Notwithstanding any other provision in these Terms, you may be eligible for a complimentary DashPass subscription if your employer or third-party program provider

your account will begin and end in accordance with the terms of your Program Manager’s DoorDash for Business arrangement unless your subscription is otherwise canceled

you must register for and activate your DashPass subscription in accordance with the instructions provided to you by DoorDash or your Program Manager

Qualifications & exceptions

• Applies only where a Program Manager obtains the subscription through DoorDash for Business
• Stated notwithstanding any other provision in the Terms

Not stated here

• The DoorDash for Business Terms and Conditions are not supplied here

Account & Service Control · Restriction or exception

DashPass student plans are discounted for qualifying individuals who may need to provide documentation

DoorDash may offer DashPass student plan subscriptions at a discounted price, monthly or annually, to qualifying individuals who meet the eligibility requirements stated at sign up, including but not limited to current enrollment at an accredited college or university. Individuals may be required to provide documentation so DoorDash can verify eligibility. Student plan subscriptions are subject to the Agreement.

Supporting quotations

DoorDash may offer DashPass student plan subscriptions at a discounted price on either a monthly or annual basis to qualifying individuals who meet the eligibility requirements stated at sign up

Individuals may be required to provide documentation so that DoorDash may verify their eligibility for a DashPass student plan.

Qualifications & exceptions

• Eligibility requirements are those stated at sign up and include but are not limited to current enrollment at an accredited college or university
• Documentation may be required to verify eligibility

Not stated here

• The student plan price is not stated in this document

Charges & Financial Obligations · Permission or license

After a DashPass trial or promotion ends, you are charged $9.99 a month or $96 a year until you cancel

DoorDash may offer trial or other promotional DashPass subscriptions, directly or with a third party. A free one-week trial is a subscription of seven days and a free one-month trial is 30 days, each beginning the day the offer is redeemed. After the trial or promotional period ends, the user is automatically charged $9.99 per month or $96 per year, in the currency of their jurisdiction, plus applicable taxes, on a recurring basis according to the plan selected, until they cancel. If the user cancels before the trial period expires, DoorDash will not charge for the subscription. If a DashPass subscription is purchased with a promotional code, each renewal is charged at the full billing amount.

Supporting quotations

A free one-week DashPass trial offer is good for a DashPass subscription of seven (7) days beginning on the day the offer is redeemed and a free one-month DashPass trial offer is good for a DashPass subscription of 30 (thirty) days beginning on the day the offer is redeemed.

AFTER THE DASHPASS TRIAL OR PROMOTIONAL PERIOD ENDS, YOU WILL AUTOMATICALLY BE CHARGED $9.99/MONTH OR $96/YEAR (IN THE CURRENCY OF YOUR JURISDICTION), PLUS ANY APPLICABLE TAXES, ON A RECURRING BASIS

If you cancel DashPass before the trial period has expired, DoorDash will not charge you for the DashPass subscription.

each time your DashPass subscription renews, you will be charged the full billing amount.

Qualifications & exceptions

• Charges start automatically after the trial or promotional period ends and recur until cancellation
• Cancelling before the trial period expires avoids the charge
• Subscriptions bought with a promotional code renew at the full billing amount

Not stated here

• Whether the stated prices apply to every jurisdiction is not specified beyond the currency note

Account & Service Control · Restriction or exception

Trials are limited to people who never subscribed, one per household, and lost if a subscription is ever terminated

Trial or promotional subscriptions are available only to Users who have not previously subscribed to DashPass on a free or paid plan, and are subject to the Agreement except as otherwise stated in the promotional offer. Only one trial or promotional subscription is available per household. If a DashPass subscription is ever terminated for any reason, the user is not eligible for a free trial on any later DashPass subscription.

Supporting quotations

Such trial or promotional subscriptions are available only for Users who have not previously subscribed to DashPass (whether on a free or paid plan)

Only one trial or promotional subscription is available per household.

If your DashPass subscription is ever terminated for any reason, you shall not be eligible for a free trial on any subsequent DashPass subscription.

Qualifications & exceptions

• Available only to Users who have not previously subscribed to DashPass
• One trial or promotional subscription per household
• No free trial after a DashPass subscription has been terminated for any reason

Not stated here

• How DoorDash determines a household is not stated

Charges & Financial Obligations · Restriction or exception

DashPass gift subscriptions are for other customers to redeem and require a valid account and payment method on file

DoorDash may offer customers the chance to buy DashPass gift subscriptions and send them to other customers to redeem. These are subject to the Agreement and to the DashPass Gift Membership Terms and Conditions. They can be bought and redeemed only by Users who have or create a valid DoorDash account with a valid accepted form of payment on file. A gift subscription entitles the recipient to DashPass for the length of time in the gift subscription confirmation. Gift subscriptions are issued by DoorDash Giftcards LLC in the United States, DoorDash Technologies Canada, Inc. in Canada, DoorDash Technologies Australia Pty Ltd in Australia and DoorDash Technologies New Zealand in New Zealand.

Supporting quotations

DashPass Gift Subscriptions can only be purchased and redeemed by Users who have or create a valid DoorDash account with a valid form of accepted payment on file.

A DashPass Gift Subscription entitles the Gift Subscription Recipient to a DashPass subscription for the length of time identified in the DashPass Gift Subscription confirmation

DashPass Gift Subscriptions are issued by the following entities: DoorDash Giftcards LLC in the United States; DoorDash Technologies Canada, Inc. in Canada; DoorDash Technologies Australia Pty Ltd in Australia; and DoorDash Technologies New Zealand in New Zealand.

Qualifications & exceptions

• Buyers and recipients must have or create a valid DoorDash account with a valid accepted payment method on file
• Issuer depends on the country

Not stated here

• The DashPass Gift Membership Terms and Conditions are not supplied here

Account & Service Control · Restriction or exception

Gift subscriptions cannot be redeemed on partnership plans, and redeeming can use up your existing free days

DashPass gift subscriptions cannot be redeemed by subscribers currently enrolled in any free, paid or discounted partnership subscription plan ('Excluded Subscription Plans'), though such recipients may transfer the gift subscription to another customer. For recipients with an eligible existing paid DashPass subscription, that subscription continues through the end of the current billing cycle before the gift subscription is applied. For recipients with an eligible existing DashPass subscription in a free period, the gift subscription is applied immediately on redemption and any unused days in the previous free period are forfeited.

Supporting quotations

DashPass Gift Subscriptions cannot be redeemed by DashPass subscribers currently enrolled in any free, paid, or discounted partnership subscription plan (“Excluded Subscription Plans”).

such eligible existing paid DashPass subscription will continue through the end of the Gift Subscription Recipient’s current DashPass billing cycle before the DashPass Gift Subscription will be applied

the DashPass Gift Subscription will be applied immediately upon redemption and any unused days in the previous free period will be forfeited.

Qualifications & exceptions

• Recipients on Excluded Subscription Plans may transfer the gift subscription to another customer
• Unused days of an existing free period are forfeited when a gift subscription is redeemed immediately

Not stated here

• Which partnership plans are Excluded Subscription Plans is not listed

Charges & Financial Obligations · Restriction or exception

A DashPass gift subscription converts to a paid monthly plan when it ends, and gift purchases are non-refundable

For all Gift Subscription Recipients, after the DashPass Gift Subscription Period ends, the subscription automatically converts into a paid monthly DashPass subscription and DoorDash charges the recipient the applicable monthly fee to the preferred payment method designated in the recipient's DoorDash account. All purchases of DashPass Gift Subscriptions are final and non-refundable.

Supporting quotations

after the DashPass Gift Subscription Period ends, that subscription will automatically convert into a paid monthly DashPass subscription, and DoorDash will charge the Gift Subscription Recipient the applicable monthly fee

All purchases of DashPass Gift Subscriptions are final and non-refundable.

Qualifications & exceptions

• Applies to all Gift Subscription Recipients after the gift subscription period ends
• Charges go to the preferred payment method in the recipient's account

Not stated here

• The applicable monthly fee is not stated in this paragraph

Charges & Financial Obligations · Procedure

Cancelling DashPass stops future charges, takes effect at the end of the period, and must be done a day before renewal

Cancelling a DashPass subscription cancels only future charges associated with it. The user can start cancellation at any time through the Services, but it becomes effective at the end of the current subscription period. To avoid being charged for the next period, the user must cancel at least one day before the next scheduled renewal date; the example given is that if renewal is January 10, cancellation must be by 11:59:59 pm on January 9.

Supporting quotations

When you cancel a DashPass subscription, you cancel only future charges associated with your DashPass subscription.

the cancellation will become effective at the end of your current subscription period

You must cancel at least one (1) day before the next-scheduled subscription renewal date to avoid being charged for the next subscription period

Qualifications & exceptions

• Cancellation takes effect at the end of the current subscription period
• Cancel at least one day before the renewal date to avoid the next charge

Charges & Financial Obligations · User right or choice

After a trial, cancelling within 48 hours of the first paid period gets a full refund; other refunds are discretionary

If the user participated in a free trial or other promotional period, they may cancel within the first 48 hours of the first paid DashPass period and receive a full refund of the DashPass fee, as applicable. For both monthly and annual subscribers, if the user cancels within the first 48 hours of the first subscription period and has not placed a DashPass-eligible order in that period, DoorDash may, in its sole discretion, refund the fee. A refund, credit or discount does not oblige DoorDash to give the same or similar one in future.

Supporting quotations

you may cancel within the first 48 hours of your first paid DashPass subscription period and receive a full refund of your DashPass fee (as applicable)

if you cancel your DashPass subscription within the first 48 hours of your first subscription period and have not placed a DashPass-eligible order during that period, DoorDash may, in its sole discretion, refund your DashPass fee

we are under no obligation to issue the same or similar refund in the future

Qualifications & exceptions

• The full-refund right applies to users who took a free trial or promotional period and cancel within 48 hours of the first paid period
• The discretionary refund applies if the user cancels within 48 hours and has placed no DashPass-eligible order in that period

Not stated here

• What 'as applicable' limits on the full refund is not specified

Cross-references

• exception to (model-proposed): DashPass fees are generally non-refundable, but you keep benefits to the end of the paid period — A full refund after cancelling within 48 hours of the first paid period following a trial is an exception to the general rule that DashPass fees are non-refundable.

Charges & Financial Obligations · Restriction or exception

DashPass fees are generally non-refundable, but you keep benefits to the end of the paid period

Unless the user is a Canada Consumer residing in the Province of Québec or British Columbia, and except as otherwise stated in the agreement or required by applicable law (including the Australian Consumer Law for Australian consumers and the Consumer Guarantees Act 1993 or Fair Trading Act 1986 for New Zealand consumers), the subscription fee is non-refundable. If the user cancels, they get no refund but may keep enjoying DashPass Benefits through the end of the then-current subscription period.

Supporting quotations

UNLESS YOU ARE A CANADA CONSUMER WHO RESIDES IN THE PROVINCE OF QUÉBEC OR BRITISH COLUMBIA AND EXCEPT AS OTHERWISE STATED HEREIN OR REQUIRED BY APPLICABLE LAW

YOUR SUBSCRIPTION FEE IS NON-REFUNDABLE and if you cancel your DashPass subscription, you will not receive a refund, but you can continue to enjoy the DashPass Benefits through the end of your then-current subscription period.

“Canada Consumer” means your primary residence is in Canada.

Qualifications & exceptions

• Does not apply to Canada Consumers residing in Québec or British Columbia
• Subject to what the agreement otherwise says and to applicable law, including Australian Consumer Law and New Zealand consumer statutes

Cross-references

• has exception (model-proposed): After a trial, cancelling within 48 hours of the first paid period gets a full refund; other refunds are discretionary — A full refund after cancelling within 48 hours of the first paid period following a trial is an exception to the general rule that DashPass fees are non-refundable.

Charges & Financial Obligations · User right or choice

Québec and British Columbia consumers get prorated refunds on annual DashPass, issued within 15 days

For Canada Consumers residing in the Province of Québec, cancelling an annual subscription lets them request a prorated refund by calling Support at 855-431-0459. For Canada Consumers residing in British Columbia with an annual DashPass subscription, the renewal may be cancelled at any time before or after the renewal date. If cancelled before renewal, no fee or penalty is charged; if cancelled after renewal, the user receives a prorated refund of the subscription fee for the unused portion of the renewed term. Any refund is issued within fifteen days after cancellation.

Supporting quotations

For Canada Consumers who reside in the Province of Québec, if you cancel your annual subscription, you may request a prorated refund by calling Support at 855-431-0459.

If you cancel after renewal, you will receive a prorated refund of the subscription fee for the unused portion of the renewed term.

Any refund will be issued within fifteen (15) days after cancellation.

Qualifications & exceptions

• Québec: applies to annual subscriptions and requires a request by phone
• British Columbia: applies to annual subscriptions
• Refunds are issued within fifteen days after cancellation

Charges & Financial Obligations · Company practice

US (excluding Puerto Rico) Chase cardmembers get DashPass benefits that depend on the card and card-specific terms

Chase cardmembers in the United States, excluding Puerto Rico, are eligible for certain DashPass benefits on both DoorDash and Caviar when an eligible Chase credit card is added to either account. The specific benefits depend on which Chase credit card is added. The benefits are subject to the Agreement, DoorDash's Promotional Offers and Credits Terms and Conditions and card-specific terms for Chase Sapphire Reserve, Chase Sapphire and Chase Sapphire Preferred, Chase Freedom, Chase Slate and Chase Co-Brand, with more information on a DashPass for Chase Cardmembers page.

Supporting quotations

Chase cardmembers in the United States (but excluding Puerto Rico) are eligible for certain DashPass benefits on both DoorDash and Caviar when an eligible Chase credit card is added to either account.

The specific benefits depend upon which Chase credit card is added to your account.

Chase Sapphire Reserve®

Chase Sapphire® and Chase Sapphire Preferred®

Chase Freedom

Chase Slate

Chase Co-Brand

Additional information about the DashPass benefits for Chase cardmembers can be found at our

Qualifications & exceptions

• Applies to Chase cardmembers in the United States, excluding Puerto Rico
• Benefits depend on which eligible Chase credit card is added
• The card-specific terms are separate documents

Not stated here

• The Chase card-specific terms and the Promotional Offers and Credits Terms and Conditions are not supplied here
• The specific benefits for each card are not stated

Charges & Financial Obligations · Company practice

RBC cardmembers in Canada get complimentary DashPass under the DoorDash/RBC terms

RBC cardmembers in Canada are eligible for complimentary DashPass on DoorDash when an eligible RBC credit card is added to their DoorDash account, and the length of the complimentary subscription depends on which RBC card is used. DoorDash is responsible for DashPass, and use of DashPass through these complimentary subscriptions is subject to the Agreement and DoorDash's Promotional Offers and Credits Terms and Conditions. Eligibility and other offer terms are in the DoorDash/RBC Complimentary DashPass Terms, with more information on a DashPass for RBC Cardmembers page.

Supporting quotations

RBC cardmembers in Canada are eligible for complimentary DashPass on DoorDash (length of complimentary subscription depends on which RBC credit card is used) when an eligible RBC credit card is added to their DoorDash account.

DoorDash is responsible for DashPass and the use of DashPass through these complimentary subscriptions is subject to this Agreement

Eligibility for the complimentary DashPass subscription for eligible RBC cardmembers and other offer terms are available in the DoorDash/RBC Complimentary DashPass Terms

Qualifications & exceptions

• Applies to RBC cardmembers in Canada who add an eligible RBC credit card to their DoorDash account
• Length of the complimentary subscription depends on the RBC card used

Not stated here

• The DoorDash/RBC Complimentary DashPass Terms and the Promotional Offers and Credits Terms and Conditions are not supplied here

Charges & Financial Obligations · Company practice

US Chegg subscribers: a free DashPass Student offer stated to run until November 1, 2023, then automatic monthly charges

Current Chegg Study or Chegg Study Pack subscribers who are at least 18, reside in the United States and are enrolled in an accredited United States college or university are eligible to activate a free DashPass Student subscription until November 1, 2023. If the user cancels Chegg Study or Study Pack, or on 30 days' prior notice from DoorDash, they remain enrolled in DashPass for Students and are automatically charged the then-current monthly fee plus applicable taxes on a recurring basis until they cancel. The stated end date of the free offer is earlier than this agreement's effective date, and the document does not say whether new activations are still open.

Supporting quotations

are eligible to activate a free DashPass Student subscription until November 1, 2023.

If you cancel your Chegg Study or Chegg Study Pack subscription or upon 30 days’ prior notice from DoorDash, you will continue to be enrolled in the DashPass for Students subscription and will be automatically charged the then-current monthly DashPass for Students subscription fee (plus any applicable taxes) on a recurring basis until you cancel your DashPass for Students subscription.

Qualifications & exceptions

• Applies to current Chegg Study or Chegg Study Pack subscribers aged 18 or over, resident in the United States and enrolled at an accredited United States college or university
• Charges begin after cancellation of Chegg or on 30 days' prior notice from DoorDash

Not stated here

• Whether the offer is still available is not stated
• The Chegg x DashPass Student Membership Offer terms are not supplied here

Charges & Financial Obligations · Company practice

Amazon Prime members in Canada get an ongoing complimentary monthly DashPass

Amazon Prime members in Canada are eligible for an ongoing complimentary monthly DashPass subscription on DoorDash. The offer terms and conditions are in a linked document that is not part of this text.

Supporting quotations

Amazon Prime members in Canada are eligible for an ongoing complimentary monthly DashPass subscription on DoorDash.

Qualifications & exceptions

• Applies to Amazon Prime members in Canada

Not stated here

• The Amazon partnership offer terms are not supplied here

Charges & Financial Obligations · Company practice

Amazon Prime members in Australia get 24 months of DashPass, then it renews as a paid monthly plan

Amazon Prime members in Australia are eligible for 24 months of complimentary monthly DashPass on DoorDash. At the end of the 24 months the complimentary subscription automatically renews as a paid monthly DashPass plan at the then-current monthly fee unless the user cancels before renewal. The offer terms are in a linked document that is not part of this text.

Supporting quotations

Amazon Prime members in Australia are eligible for 24 months of complimentary monthly DashPass on DoorDash.

the complimentary DashPass subscription will automatically renew as a paid monthly DashPass plan at the then-current monthly fee unless you cancel your DashPass subscription prior to renewal

Qualifications & exceptions

• Applies to Amazon Prime members in Australia
• Automatic paid renewal at the end of the 24 months unless cancelled before renewal

Not stated here

• The monthly fee after the complimentary period is not stated here
• The Amazon Australia offer terms are not supplied here

Charges & Financial Obligations · Company practice

T-Mobile customers in the US: 12 months of DashPass for redemptions in a 2025 window, then an automatic paid annual plan

T-Mobile customers on qualifying plans are eligible for 12 months of complimentary DashPass when redeemed between July 8, 2025 and August 4, 2025 through the T-Mobile T-Life app. At the end of the 12 months, or 30 days after the customer cancels or downgrades the qualifying T-Mobile plan, the subscription automatically renews as a paid DashPass annual plan at the then-current annual fee plus applicable taxes unless canceled before renewal. The redemption window ended before this agreement's effective date, and the document does not say whether it has been reopened.

Supporting quotations

T-Mobile customers on qualifying plans are eligible for 12 months of complimentary DashPass on DoorDash when redeemed between July 8, 2025 and August 4, 2025

At the end of the 12-month period, or 30 days after a customer cancels or downgrades their qualifying T-Mobile plan, the DashPass subscription will automatically renew as a paid DashPass annual plan at the then-current annual fee plus applicable taxes unless canceled prior to renewal.

Qualifications & exceptions

• Applies to T-Mobile customers on qualifying plans in the United States
• Redemption window: July 8, 2025 to August 4, 2025 through the T-Mobile T-Life app
• Paid renewal follows 12 months or 30 days after cancelling or downgrading the qualifying plan

Not stated here

• Whether the offer is still available is not stated
• The T-Mobile Perk Terms are not supplied here

Charges & Financial Obligations · Company practice

Lyft customers in the US who linked accounts can get a three-month DashPass trial, then a paid monthly plan

Eligible Lyft customers who have not been subscribed to DashPass, including via free trial or paid membership, for at least six months before linking their DashPass and Lyft accounts can receive a complimentary three-month DashPass trial when they link an active DashPass account to a Lyft account. There is a limit of one free trial period per customer. At the end of the trial the subscription automatically renews as a paid monthly DashPass plan at the then-current monthly fee (currently $9.99/month) plus applicable taxes, charged to the preferred or any other payment method in the DoorDash account, unless canceled before renewal.

Supporting quotations

Complimentary DashPass Trial for Eligible Lyft Customers (United States Only).

Eligible Lyft customers who have not been subscribed to DashPass including via a free trial, paid membership, or otherwise for at least six (6) months prior to linking their DashPass and Lyft accounts are eligible to receive a complimentary three (3) month DashPass trial

Limit of one (1) free trial period per customer.

At the end of the free trial period, the DashPass subscription will automatically renew as a paid monthly DashPass plan at the then-current monthly membership fee (currently $9.99/month) plus applicable taxes, charged to your preferred or any other payment method in your DoorDash account, unless canceled prior to renewal.

Qualifications & exceptions

• Applies to United States Lyft customers with no DashPass subscription for at least six months before linking
• One free trial period per customer
• Charges go to the preferred or any other payment method in the DoorDash account unless cancelled before renewal

Not stated here

• The DashPass x Lyft terms are not supplied here

Charges & Financial Obligations · Company practice

Disney+ Perks members in the US: six months of DashPass if redeemed by February 26, 2026, then a paid monthly plan

Disney+ Perks members are eligible for six months of complimentary DashPass when redeemed by February 26, 2026 through the Disney+ Perks page. The offer is valid only for users who have not been subscribed to DashPass, by free trial, paid membership or otherwise, for at least three months before redemption, with a limit of one free trial period per customer. At the end of the trial the subscription automatically renews as a paid monthly plan at the then-current monthly fee (currently $9.99/month) plus applicable taxes, charged to the preferred or any other payment method in the DoorDash account, unless canceled before renewal. The redemption deadline is earlier than this agreement's effective date, and the document does not say whether it has been extended.

Supporting quotations

Disney+ Perks members are eligible for six (6) months of complimentary DashPass on DoorDash when redeemed by February 26, 2026 via the Disney+ Perks page.

Offer only valid for users who have not been subscribed to DashPass whether on a free trial, paid membership, or otherwise for at least three (3) months prior to offer redemption.

At the end of the free trial period, the DashPass subscription will automatically renew as a paid monthly DashPass plan at the then-current monthly membership fee (currently $9.99/month) plus applicable taxes

Qualifications & exceptions

• Applies to Disney+ Perks members in the United States
• Redeem by February 26, 2026
• No DashPass subscription for at least three months before redemption
• One free trial period per customer

Not stated here

• Whether the offer is still available is not stated
• The Disney+ Perks x DashPass Terms are not supplied here

Charges & Financial Obligations · Company practice

US DashPass Annual Plan subscribers can activate a Max Basic With Ads subscription at no added cost

DashPass Annual Plan subscribers in the United States are eligible to activate a Max Basic With Ads subscription, an ad-supported offering, at no additional cost. They can also upgrade to a Max Standard subscription for an additional monthly fee at a discounted rate, plus applicable taxes, published at sign up. The Max subscriptions are subject to offer terms in a linked document that is not part of this text.

Supporting quotations

DashPass Annual Plan subscribers in the United States only are eligible to activate a Max Basic With Ads subscription (ad-supported offering) at no additional cost to DashPass Annual Plan subscribers.

These subscribers also have the option to upgrade to a Max Standard subscription for an additional monthly fee at a discounted rate (plus applicable taxes), which will be published at the time of sign up.

Qualifications & exceptions

• Applies only to DashPass Annual Plan subscribers in the United States
• Max Standard costs an additional monthly fee published at sign up

Not stated here

• The Max offer terms are not supplied here
• The discounted Max Standard fee is not stated

Charges & Financial Obligations · Permission or license

DashPass benefits and features can change or end at any time without notice, and are not guaranteed

DoorDash does not represent or warrant that particular DashPass benefits or features will be offered indefinitely, and reserves the right, in its sole discretion, to change the fees or alter the features and benefits of a DashPass subscription. The user acknowledges that certain benefits or features will be available only for a limited time and that DoorDash may modify, discontinue or remove features at any time without notice. Certain benefits and features may be available only to select DashPass subscribers as DoorDash determines in its sole discretion from time to time. DoorDash may also notify the user of feature changes.

Supporting quotations

DoorDash does not represent or warrant that particular DashPass benefits or features will be offered indefinitely and reserves the right to, in its sole discretion, change the fees or alter the features and benefits associated with a DashPass subscription.

DoorDash has the right to modify, discontinue, or remove features at any time without notice to you.

certain DashPass benefits and features may only be available for select DashPass subscribers as determined by DoorDash in its sole discretion from time to time

Qualifications & exceptions

• Features may be modified, discontinued or removed at any time without notice
• Some benefits may be limited to select subscribers chosen at DoorDash's sole discretion

Charges & Financial Obligations · Company commitment

If DashPass fees change you are told and can cancel before renewal, but continued use counts as accepting changes

If DoorDash changes the monthly or annual fee for a DashPass subscription, it will notify the user and give the opportunity to cancel before the subscription renews for another term. A user who does not want the new fees may cancel within the specified notice period. Continued use of the Services after a fee or feature change takes effect counts as acceptance of the change, and updated terms apply for the remaining subscription term and all renewals going forward.

Supporting quotations

If DoorDash changes the monthly or annual fee charged for a DashPass subscription, DoorDash will notify you and provide you with the opportunity to cancel your subscription before your DashPass subscription is renewed for another subscription term.

Your continued use of the Services after a fee or feature change becomes effective will constitute your acceptance of the change, and any updated terms and conditions will apply for the remaining subscription term and all renewals going forward.

Qualifications & exceptions

• The opportunity to cancel applies to changes in the monthly or annual fee and runs through the specified notice period
• Continued use after a fee or feature change takes effect is acceptance

Not stated here

• The length of the notice period is not stated

Charges & Financial Obligations · Restriction or exception

DashPass cannot be transferred and DoorDash can cancel it; refunds are pro rata unless you violated the Agreement

The user may not transfer or assign a DashPass subscription. DoorDash reserves the right to accept, refuse, suspend or cancel a DashPass subscription at any time in its sole discretion. If DoorDash cancels a subscription, the user receives a pro rata refund of the subscription fee for the time remaining in the pre-paid term, unless DoorDash terminates the account or subscription because it determines, in its sole discretion, that the user's actions or use of the Services violate the Agreement or have harmed another User.

Supporting quotations

You may not transfer or assign your DashPass subscription.

DoorDash reserves the right to accept, refuse, suspend, or cancel your DashPass subscription at any time in its sole discretion.

you will receive a refund of your subscription fee on a pro rata basis based on the amount of time remaining in your pre-paid subscription, unless DoorDash terminates your account or your DashPass subscription because it determines, in its sole discretion, that your actions or your use of the Services violates this Agreement or has harmed another User.

Qualifications & exceptions

• The pro rata refund applies when DoorDash cancels the subscription
• No refund where DoorDash terminates because it determines the user violated the Agreement or harmed another User

Legal Rights & Agreement Rules · Restriction or exception

Section 14 is the Arbitration Agreement: claims go to binding arbitration or small claims, and class actions are barred

The section is referred to as the 'Arbitration Agreement' and asks the user to read it carefully. It requires, unless the user is a Canada Consumer who resides in the Province of Québec and with limited exceptions, that any and all claims between the user and DoorDash be resolved by binding arbitration or in small claims court or tribunal. Unless the user is an Australian Consumer and to the extent permitted by law, it prevents class actions or similar proceedings in any forum. Arbitration is required if the user's country of residence enforces arbitration agreements. A user outside the United States, Canada, Australia and New Zealand who tries to bring a claim in one of those countries must arbitrate the threshold question of whether Section 14 applies, including residency, arbitrability, venue and applicable law. If the country of residence does not enforce arbitration agreements, the pre-arbitration dispute resolution, notification and class and representative proceedings prohibition still apply to the extent enforceable by law.

Supporting quotations

THIS SECTION 14 OF THIS AGREEMENT SHALL BE REFERRED TO AS THE “ARBITRATION AGREEMENT.”

It requires, unless you are a Canada Consumer who resides in the Province of Québec, that, with limited exceptions, any and all claims between you and DoorDash be resolved by binding arbitration or in small claims court or tribunal.

Unless you are an Australian Consumer and to the extent permitted by applicable law, this Section 14 prevents you from pursuing a class action or similar proceeding in any forum.

If you are outside the United States, Canada, Australia, or New Zealand, but attempt to bring a claim in one of those countries, arbitration is required for determination of the threshold issue of whether this Section 14 applies to you

“Canada Consumer” means your primary residence is in Canada.

Qualifications & exceptions

• Does not apply to Canada Consumers residing in the Province of Québec
• The class action bar does not apply to Australian Consumers and applies to the extent permitted by applicable law
• Arbitration is required if the user's country of residence enforces arbitration agreements

Not stated here

• The pre-arbitration dispute resolution and notification steps are described later in the section

Cross-references

• referred to by (model-proposed): Cover notice: disputes go to binding arbitration, with individual-only claims and a jury waiver, unless you opt out — The cover notice summarizes Section 14, which the Arbitration Agreement overview sets out.
• has exception (model-proposed): United States and New Zealand consumers may use small claims court or tribunal for qualifying claims, individually — United States and New Zealand Consumers may bring qualifying claims in small claims court or tribunal on an individual basis, an alternative to arbitration.
• qualified by (model-proposed): The Arbitration Agreement extends to DoorDash's affiliates, vendors and named partners, who can enforce it — The Related Third Parties clause extends who can use and be bound by the Arbitration Agreement beyond the user and DoorDash.
• has exception (model-proposed): Only new account holders on or after the effective date can opt out of arbitration; earlier opt-outs are honored — A user who creates an account for the first time on or after the effective date may opt out of the Arbitration Agreement, so arbitration is not required for them.

Legal Rights & Agreement Rules · Restriction or exception

The arbitration scope covers nearly any dispute about the Services, including past ones, and any type of claim

The user agrees that any dispute or claim arising out of or relating in any way to the subject matter of the Agreement will be resolved by binding arbitration rather than in court. This includes the user's access or use of the Services as a User, advertising or marketing communications regarding DoorDash or the Services, products or services sold or distributed through the Services that the user received as a User, and any aspect of their relationship or transactions with DoorDash as a User. It covers contract, tort, statutory and unfair competition claims. The Arbitration Agreement applies to disputes and claims that arose or were asserted before, on or after the effective date of the Agreement.

Supporting quotations

any dispute or claim arising out of or relating in any way to the subject matter of the Agreement, including but not limited to your access or use of the Services as a User of the Services

(this includes, without limitation, any contract, tort, or statutory claim, or claim for unfair competition), will be resolved by binding arbitration, rather than in court

This Arbitration Agreement applies to all such disputes and claims that arose or were asserted before, on, or after the effective date of this Agreement.

Qualifications & exceptions

• Applies to claims relating to the user's use of the Services, communications, products or services received, and relationship or transactions as a User
• Applies to disputes that arose or were asserted before, on or after the effective date

Cross-references

• has exception (model-proposed): Claims that cannot legally be arbitrated, such as US sexual assault or harassment claims, are excluded — Claims that cannot be arbitrated under governing law, such as individual sexual assault or harassment claims by United States Consumers, fall outside the broad arbitration scope.

Legal Rights & Agreement Rules · Restriction or exception

Claims that cannot legally be arbitrated, such as US sexual assault or harassment claims, are excluded

The Arbitration Agreement does not cover claims that cannot be arbitrated under governing law or for which a pre-dispute arbitration agreement is unenforceable, after taking into account Federal Arbitration Act preemption in the United States. The example given is individual claims for sexual assault or sexual harassment arising from use of the Services by United States Consumers. It also does not cover matters otherwise provided in the Arbitration Agreement. Either the user or DoorDash may apply to a court of competent jurisdiction for temporary or preliminary injunctive relief on the ground that without it the arbitration might be rendered ineffectual.

Supporting quotations

This Arbitration Agreement does not cover claims that cannot be arbitrated under governing law or for which a pre-dispute arbitration agreement is unenforceable

such as individual claims for sexual assault or sexual harassment arising from use of the Services by United States Consumers

Either you or DoorDash may also apply to a court of competent jurisdiction for temporary or preliminary injunctive relief

Qualifications & exceptions

• Sexual assault and sexual harassment example applies to individual claims by United States Consumers
• Court applications for temporary or preliminary injunctive relief are available to either party

Not stated here

• Which other claims cannot be arbitrated depends on governing law and is not listed

Cross-references

• exception to (model-proposed): The arbitration scope covers nearly any dispute about the Services, including past ones, and any type of claim — Claims that cannot be arbitrated under governing law, such as individual sexual assault or harassment claims by United States Consumers, fall outside the broad arbitration scope.

Legal Rights & Agreement Rules · User right or choice

United States and New Zealand consumers may use small claims court or tribunal for qualifying claims, individually

The lead-in sentence says the following additional jurisdiction-specific exception applies to United States, Australia and New Zealand Consumers only, but the exception that follows is headed 'United States and New Zealand Consumers Only', and no Australia-specific item appears in this passage. It says the user may assert claims in small claims court or tribunal if their claims qualify, so long as the matter remains in that court and advances only on an individual, non-class, non-representative basis.

Supporting quotations

The following additional jurisdiction-specific exception to the foregoing applies to United States, Australia, and New Zealand Consumers only:

(i) United States and New Zealand Consumers Only. You may assert claims in small claims court or tribunal if your claims qualify, so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis.

Qualifications & exceptions

• Applies to United States and New Zealand Consumers, as the exception is headed
• The matter must remain in the small claims court or tribunal and proceed on an individual basis only

Not stated here

• The lead-in names Australia Consumers, but the exception that follows is limited to United States and New Zealand Consumers

Cross-references

• exception to (model-proposed): Section 14 is the Arbitration Agreement: claims go to binding arbitration or small claims, and class actions are barred — United States and New Zealand Consumers may bring qualifying claims in small claims court or tribunal on an individual basis, an alternative to arbitration.

Legal Rights & Agreement Rules · Restriction or exception

By accepting the Arbitration Agreement you elect not to take part in class cases already or later filed against DoorDash

The notice says cases have been filed against DoorDash, and others may be filed, that attempt to assert class action claims. By accepting the Arbitration Agreement the user elects not to participate in such cases.

Supporting quotations

BY ACCEPTING THIS ARBITRATION AGREEMENT YOU ELECT NOT TO PARTICIPATE IN SUCH CASES.

Qualifications & exceptions

• Applies to class action cases filed against DoorDash now or in the future

Not stated here

• The text does not identify any particular case

Legal Rights & Agreement Rules · Restriction or exception

Agreeing to arbitration means you will not join or seek recovery in class, collective or representative lawsuits

The notice says that by agreeing to arbitration with DoorDash, the user agrees not to participate in or seek to recover monetary or other relief in any such class, collective or representative lawsuit. Instead the user may bring their claims against DoorDash in an individual arbitration, in which an arbitrator could award money or other relief if the claims succeed. The class waiver itself appears in the waiver paragraph, which requires claims to be arbitrated on an individual basis and not on a class, collective or representative basis.

Supporting quotations

IF YOU AGREE TO ARBITRATION WITH DOORDASH, YOU ARE AGREEING THAT YOU WILL NOT PARTICIPATE IN OR SEEK TO RECOVER MONETARY OR OTHER RELIEF IN ANY SUCH CLASS, COLLECTIVE, AND/OR REPRESENTATIVE LAWSUIT.

YOU MAY BRING YOUR CLAIMS AGAINST DOORDASH IN AN INDIVIDUAL ARBITRATION

ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, COLLECTIVE, OR REPRESENTATIVE BASIS.

Qualifications & exceptions

• Applies to class, collective and representative lawsuits covered by the Arbitration Agreement

Legal Rights & Agreement Rules · Restriction or exception

The Arbitration Agreement extends to DoorDash's affiliates, vendors and named partners, who can enforce it

The Arbitration Agreement extends to disputes between the user and DoorDash's Related Third Parties, and between the user's Related Third Parties and DoorDash, that arise out of or relate to the Agreement or use of the Services. 'Related Third Parties' includes a party's affiliates, subsidiaries, successors, related entities, agents, employees, contractors, subcontractors, insurers, licensees, assignees, vendors and suppliers. DoorDash's Related Third Parties include but are not limited to Amplitude, Persona, Checkr, Blue Star, Stripe, Payfare and their affiliates. The Arbitration Agreement is intended to benefit and be enforceable by and against Related Third Parties, so either the user or DoorDash may compel arbitration of disputes against the other party's Related Third Parties, to the maximum extent permitted by law and consistent with Section 14, including Section 14(f) where applicable.

Supporting quotations

This Arbitration Agreement extends to disputes between you and DoorDash’s Related Third Parties, and to disputes between your Related Third Parties and DoorDash, that arise out of or relate to this Agreement, or your use of the Services.

DoorDash’s Related Third Parties include but are not limited to Amplitude, Persona, Checkr, Blue Star, Stripe, Payfare, and their respective affiliates.

either you or DoorDash may compel arbitration of disputes against the other party’s Related Third Parties, to the maximum extent permitted by law and consistent with this Section 14 (including Section 14(f), where applicable).

Qualifications & exceptions

• Applies to disputes that arise out of or relate to the Agreement or use of the Services
• Enforcement is to the maximum extent permitted by law and consistent with Section 14, including Section 14(f) where applicable
• DoorDash's Related Third Parties include but are not limited to the named companies

Not stated here

• The full list of DoorDash's Related Third Parties is not given

Cross-references

• qualifies (model-proposed): Section 14 is the Arbitration Agreement: claims go to binding arbitration or small claims, and class actions are barred — The Related Third Parties clause extends who can use and be bound by the Arbitration Agreement beyond the user and DoorDash.

Legal Rights & Agreement Rules · Procedure

Before arbitration you and DoorDash must hold a personal informal conference per claimant, within 60 days

Before either side demands or starts arbitration, the user and DoorDash agree to meet and confer personally by telephone or videoconference in a good-faith effort to resolve the claim informally. Each conference must be individualized: a separate conference for each intended individual arbitration, and multiple individuals cannot join the same conference unless the parties mutually agree. Either side may be represented by counsel, but both parties must also fully participate. A party satisfies the obligation by attending the whole conference and conferring in good faith. The party starting the claim must give written notice of intent to initiate a conference, and the conference occurs within 60 days after the other party receives it unless the parties agree to extend. Between notice and conference the parties may try to resolve the claim.

Supporting quotations

we will personally meet and confer, via telephone or videoconference, in a good-faith effort to resolve informally any claim covered by this mutual Arbitration Agreement.

multiple individuals initiating claims cannot participate in the same informal telephonic dispute resolution conference, unless mutually agreed to by the parties.

which shall occur within 60 days after the other party receives such notice, unless an extension is mutually agreed upon by the parties.

Qualifications & exceptions

• Conferences are individualized, one for each intended individual arbitration
• Conference must occur within 60 days after the notice is received unless an extension is mutually agreed
• Both parties must participate even when represented by counsel

Legal Rights & Agreement Rules · Procedure

To start the informal process with DoorDash you email Informal.Resolution@doordash.com with your details and claim

To notify DoorDash of an intent to start an informal dispute resolution conference, the user emails Informal.Resolution@doordash.com with their name, the telephone number associated with their DoorDash account (if any), the email address associated with the account, and a description of the claim. When DoorDash initiates the process it emails the user at the account email address with a description of DoorDash's claim.

Supporting quotations

To notify DoorDash that you intend to initiate an informal dispute resolution conference, email

providing your name, telephone number associated with your DoorDash account (if any), the email address associated with your DoorDash account, and a description of your claim

DoorDash will email you using the email address associated with your DoorDash account and include a description of DoorDash’s claim.

Qualifications & exceptions

• Telephone number is required only if one is associated with the DoorDash account

Legal Rights & Agreement Rules · User right or choice

Limitation periods and filing-fee deadlines are tolled while the informal process runs

The statute of limitations and any filing fee deadlines are tolled while the parties engage in the required informal dispute resolution process. The agreement also says that, in the interval between notice and the conference, the parties are free to try to resolve the initiating party's claims.

Supporting quotations

The statute of limitations and any filing fee deadlines shall be tolled while the parties engage in the informal dispute resolution process required by this paragraph.

Qualifications & exceptions

• Tolling lasts while the parties engage in the informal dispute resolution process

Not stated here

• Whether the text tolls deadlines under other agreements or rules is not stated

Legal Rights & Agreement Rules · Restriction or exception

Skipping the informal conference gets an arbitration dismissed; a willful failure can mean paying the other side costs

Engaging in an informal dispute resolution conference is a requirement that must be fulfilled before commencing arbitration. An arbitration filed without fully and completely complying with the informal procedures is dismissed. If it is dismissed because a party willfully failed to comply, the arbitrator may order the non-compliant party to pay arbitration filing fees and costs incurred by the other party because of the willful failure.

Supporting quotations

Engaging in an informal dispute resolution conference is a requirement that must be fulfilled before commencing arbitration. An arbitration shall be dismissed if it was filed without fully and completely complying with these informal dispute resolution procedures.

the arbitrator may order the non-compliant party to pay any arbitration filing fees and costs incurred by the other party as a result of the willful failure to comply.

Qualifications & exceptions

• Cost-shifting applies where dismissal results from a party's willful failure to comply
• Arbitrator may, not must, order payment

Legal Rights & Agreement Rules · Procedure

US Consumers: the FAA governs, and notice of intent to arbitrate goes to DoorDash counsel or a San Francisco address

For United States Consumers, the Arbitration Agreement is governed by the Federal Arbitration Act in all respects. If for any reason the FAA's rules cannot apply, the arbitration law of the state where the user resides applies. Before beginning an arbitration, a party must send notice of intent to initiate arbitration and certify completion of the informal dispute resolution conference. Notice to DoorDash must be sent by email to the counsel who represented DoorDash in the informal process or, if there was none, by mail to General Counsel at 303 2nd Street, Suite 800, San Francisco, CA, 94107.

Supporting quotations

(i) United States Consumers Only. This Arbitration Agreement is governed by the FAA in all respects.

Before a party may begin an arbitration proceeding, that party must send notice of an intent to initiate arbitration and certify completion of the informal dispute resolution conference pursuant to Section 14(b).

or if there was no such counsel, then by mail to General Counsel, at 303 2nd Street, Suite 800, San Francisco, CA, 94107.

Qualifications & exceptions

• Applies to United States Consumers only
• State arbitration law of the user's residence applies if the FAA cannot
• Notice must certify completion of the informal dispute resolution conference

Legal Rights & Agreement Rules · Procedure

US arbitration is run by JAMS, and a demand filed with another provider is to be dismissed

Any arbitration is conducted by JAMS under its rules and the terms of the Agreement. Once the notice certifying completion of the informal dispute resolution conference has been served, the party seeking to arbitrate must file the arbitration demand with JAMS. If an arbitration is filed with a different arbitration provider than the one the Agreement requires, that provider is to dismiss the demand immediately.

Supporting quotations

Any arbitration will be conducted by JAMS under its rules and pursuant to the terms of this Agreement.

the party seeking to arbitrate must then file the arbitration demand with JAMS

that provider shall immediately dismiss the arbitration demand

Qualifications & exceptions

• Demand is filed after the notice certifying completion of the informal conference is served
• Appears after the United States Consumers Only paragraph and before the Canada Consumers Only paragraph

Not stated here

• The text does not separately state whether these paragraphs also apply to consumers outside the United States

Legal Rights & Agreement Rules · Procedure

An arbitration demand must include contact details, claims and facts, the remedy and amount sought, and a signature

The demand must include the name, telephone number, mailing address and email address of the party seeking arbitration; a statement of the legal claims and the factual bases; a description of the remedy sought and an accurate, good-faith calculation of the amount in controversy in United States Dollars; and the signature of the party. Requests for injunctive relief or attorneys' fees do not count toward the amount in controversy unless the injunctive relief seeks the payment of money.

Supporting quotations

The demand must include (A) the name, telephone number, mailing address, and email address of the party seeking arbitration; (B) a statement of the legal claims being asserted and the factual bases of those claims

an accurate, good-faith calculation of the amount in controversy, enumerated in United States Dollars

and (D) the signature of the party seeking arbitration

Qualifications & exceptions

• Amount in controversy is stated in United States Dollars
• Injunctive relief and attorneys' fees do not count toward the amount unless the injunctive relief seeks the payment of money

Legal Rights & Agreement Rules · Procedure

JAMS Comprehensive and Mass Arbitration rules apply, and grouped arbitrations handle 100 or more similar demands

Disputes are subject to JAMS's most current Comprehensive Arbitration Rules and Procedures and, if applicable, its most current Mass Arbitration Procedures and Guidelines, with fees set by the JAMS fee schedules, including a mass arbitration schedule where it applies. The grouped arbitration clause adds that, notwithstanding other provisions, when 100 or more similar arbitration demands are presented to the selected provider within a 30-day period, the parties cooperate to organize them into randomized groups of no more than 100 demands, with one set of filing and administrative fees per group. Within a group the arbitrator resolves each arbitration individually.

Supporting quotations

Disputes shall be subject to JAMS’s most current version of its Comprehensive Arbitration Rules and Procedures

The fees that shall apply to arbitrations administered by JAMS are set forth in JAMS Arbitration Schedule of Fees and Costs

in the event 100 or more similar arbitration demands are presented to an arbitration provider selected in accordance with the rules described above within a 30-day period

the parties shall cooperate to organize the arbitration demands into randomized groups of no more than 100 demands

the arbitrator shall resolve all arbitrations within a group on an individual basis

Qualifications & exceptions

• Mass arbitration procedures apply if applicable
• Grouping applies when 100 or more similar demands are presented within a 30-day period
• Each arbitration in a group is resolved on an individual basis

Not stated here

• The JAMS rules and fee schedules are not supplied in this document

Charges & Financial Obligations · Company commitment

DoorDash pays case-opening fees above a court filing fee and any fee you cannot afford, with limited cost-shifting

DoorDash will pay the portion of initial case opening fees, if any, that exceeds the filing fee to file the case in a court of competent jurisdiction embracing the location of the arbitration. If the arbitrator finds the user cannot afford to pay an arbitration fee and cannot obtain a fee waiver from JAMS, DoorDash will pay it. A finding that a claim, counterclaim or defense violates Federal Rule of Civil Procedure 11 standards lets the other party seek reasonable attorneys' fees, costs and expenses of defending it. If a party timely serves an offer of judgment under Federal Rule of Civil Procedure 68 or a state or local equivalent and the other party's final judgment is not more favorable than the unaccepted offer, that other party pays the costs, including filing fees, incurred after the offer was made.

Supporting quotations

DoorDash will pay the portion of the initial case opening fees (if any) that exceeds the filing fee to file the case in a court of competent jurisdiction embracing the location of the arbitration.

If the arbitrator finds that you cannot afford to pay an arbitration fee and cannot obtain a fee waiver from JAMS, DoorDash will pay them for you.

Any finding that a claim, counterclaim, or defense violates the standards set forth in Federal Rule of Civil Procedure 11 shall allow the other party to seek their reasonable attorneys’ fees, costs, and expenses associated with defending against the claim or counterclaim.

If a party timely serves an offer of judgment under Federal Rule of Civil Procedure 68 or a state or local equivalent, if applicable, and the judgment that the other party finally obtains is not more favorable than the unaccepted offer, then the other party shall pay the costs, including filing fees, incurred after the offer was made.

Qualifications & exceptions

• DoorDash pays the excess of case opening fees over a court filing fee, if any
• DoorDash pays a fee the arbitrator finds the user cannot afford and for which no JAMS waiver is available
• Offer-of-judgment cost-shifting applies where the final judgment is not more favorable than the unaccepted offer

Legal Rights & Agreement Rules · Procedure

If JAMS is unavailable the parties pick another forum, then AAA, then a court appoints an arbitrator

If JAMS is not available or willing to arbitrate, the parties mutually select an alternative arbitral forum. If, and only if, they cannot agree, the arbitration is administered by the American Arbitration Association under its Consumer Arbitration Rules and, if applicable, its Supplementary Rules for Mass Arbitrations. If AAA is also not available or willing and the parties still cannot agree, either party may invoke 9 U.S.C. § 5 to ask a court of competent jurisdiction to appoint an arbitrator.

Supporting quotations

If JAMS is not available or willing to arbitrate, the parties will mutually select an alternative arbitral forum.

If, and only if, the parties are unable to agree on an alternative arbitral forum, the arbitration shall be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules

either party may invoke 9 U.S.C. § 5 to request that a court of competent jurisdiction appoint an arbitrator

Qualifications & exceptions

• AAA applies only if the parties cannot agree on an alternative forum
• Court appointment applies only if AAA is also unavailable and the parties still cannot agree

Legal Rights & Agreement Rules · Procedure

Only a court decides which arbitration provider applies; either side may go to court if the terms are not enforced

If there is a dispute over which arbitration provider will administer the arbitration, only a court, and not an arbitrator or administrator, can resolve it, and the arbitration is stayed until the court does. If at any time the arbitrator or administrator fails to enforce the terms of the Arbitration Agreement, either party may seek to enjoin the arbitration in court, and the arbitration is automatically stayed pending the outcome of that proceeding.

Supporting quotations

To the extent there is a dispute over which arbitration provider shall administer the arbitration, only a court (and not an arbitrator or arbitration administrator) can resolve that dispute, and the arbitration shall be stayed until the court resolves that dispute.

If at any time the arbitrator or arbitration administrator fails to enforce the terms of this Arbitration Agreement, either party may seek to enjoin the arbitration proceeding in court, and the arbitration shall automatically be stayed pending the outcome of that proceeding.

Qualifications & exceptions

• Court decides provider disputes; arbitration is stayed meanwhile
• Either party may seek to enjoin arbitration if the arbitrator or administrator fails to enforce the Arbitration Agreement's terms

Legal Rights & Agreement Rules · User right or choice

Awards over $1,000,000 in injunction or monetary relief can be appealed to an arbitration appellate panel within 14 days

If the arbitration involves a request for an injunction or monetary relief that exceeds $1,000,000, either party has the right to appeal the award to an arbitration appellate panel. The notice of appeal must be served in writing on the opposing party within fourteen days after the award has become final. JAMS administers the appeal under its Arbitration Appeal Procedures.

Supporting quotations

If the arbitration involves a request for an injunction or monetary relief that exceeds $1,000,000 (one million dollars), then either party shall have the right to appeal the award to an arbitration appellate panel.

The notice of appeal must be served, in writing, on the opposing party within fourteen (14) days after the award has become final.

Qualifications & exceptions

• Applies only if the request for an injunction or monetary relief exceeds $1,000,000
• Notice of appeal must be served in writing within fourteen days after the award has become final

Not stated here

• The JAMS Arbitration Appeal Procedures are not supplied in this document

Legal Rights & Agreement Rules · Restriction or exception

All arbitration hearings and rulings are confidential

The parties agree that all of the arbitration hearings and rulings are confidential. The sentence does not say who may disclose what to whom or list exceptions.

Supporting quotations

The parties agree that all of the arbitration hearings and rulings shall be confidential.

Not stated here

• Exceptions to confidentiality, such as disclosure to counsel or as required by law, are not stated in this sentence

Legal Rights & Agreement Rules · Procedure

Canada Consumers (outside Québec): provincial arbitration law and ADRIC rules apply; notices go to Vancouver

For Canada Consumers other than those residing in Québec, the Arbitration Agreement is governed, to the extent permitted by applicable law, by the domestic arbitration act of the user's province and the ADR Institute of Canada, Inc. Arbitration Rules, as applicable, except as otherwise expressly agreed. Before arbitrating, a party must send notice of intent and certify completion of the informal dispute resolution conference. Notice to DoorDash goes by email to the counsel who represented it in the informal process or, if none, by mail to General Counsel, DoorDash at 1066 West Hastings Street, Suite 2000, Vancouver BC V6E 3X2, Canada, with a copy to legal@doordash.com. Demands are filed with ADRIC under its rules and must include the claimant's contact details, the legal claims and facts, the remedy sought with a good-faith amount in controversy, and a signature. The demand must also be delivered to General Counsel, DoorDash at the Vancouver address and legal@doordash.com.

Supporting quotations

(ii) Canada Consumers Only (Except Those who Reside in the Province of Québec).

this Arbitration Agreement is governed by the domestic arbitration act in the province in which you reside and ADR Institute of Canada, Inc.’s Arbitration Rules

Before a party may begin an arbitration proceeding, that party must send notice of an intent to initiate arbitration and certify completion of the informal dispute resolution conference pursuant to Section 14(b).

Arbitration demands shall be filed with ADR Institute of Canada, Inc. (“ADRIC”) and shall be submitted in accordance with the ADRIC Rules

Your demand for arbitration must also be delivered to General Counsel, DoorDash at 1066 West Hastings Street, Suite 2000, Vancouver BC V6E 3X2, Canada

Qualifications & exceptions

• Applies to Canada Consumers other than those residing in the Province of Québec
• Injunctive relief and attorneys' fees do not count toward the amount in controversy unless the injunctive relief seeks the payment of money

Not stated here

• The ADRIC Rules are not supplied in this document

Legal Rights & Agreement Rules · Procedure

Canada Consumers: one lawyer or former-judge arbitrator, a provincial-capital seat, and DoorDash-paid arbitration costs

The arbitration is heard by a single arbitrator selected under the ADRIC Rules, who must be a lawyer or former judge. The seat is the capital city of the province of the user's primary residence as of the effective date of the Agreement, but at the user's request the hearing may be within 45 kilometres of that residence. The arbitration may proceed virtually, and the arbitrator may order a virtual arbitration at either party's request. Unless applicable law provides otherwise, the user and DoorDash pay equal shares of applicable filing fees and usual administrative costs common to court and administrative proceedings; DoorDash pays additional costs uniquely associated with arbitration, such as ADRIC and arbitrator costs and room rental or technical help for a virtual arbitration. If ADRIC is not available, the parties mutually select an alternative arbitral forum.

Supporting quotations

the arbitration shall be heard by a single arbitrator (selected in accordance with the ADRIC Rules), who shall be a lawyer or former judge

The seat of the arbitration shall be the capital city of the province of your primary residence as of the effective date of this Agreement.

at your request, the arbitration hearing may take place at a location that is within 45 kilometres of your primary residence

you and DoorDash shall pay equal shares of the applicable filing fees and other similar and usual administrative costs

DoorDash shall pay any additional costs uniquely associated with arbitration, such as payment of the costs of ADRIC and the Arbitrator

Qualifications & exceptions

• Applies to Canada Consumers other than those residing in the Province of Québec
• Equal sharing of filing fees and usual administrative costs applies unless applicable law provides otherwise
• Hearing location within 45 kilometres of the user's residence is available at the user's request

Not stated here

• The text does not state the amount of the shared fees

Legal Rights & Agreement Rules · Procedure

Australia Consumers: arbitration starts by letter to DoorDash in Melbourne and runs under the Australian Disputes Centre

To begin arbitration, an Australia Consumer must send a letter requesting arbitration and describing the claim to DoorDash's registered agent, General Counsel, at Level 15, 222 Exhibition Street, Melbourne VIC 3000 Australia. The arbitration is conducted by the Australian Disputes Centre under its then-current arbitration rules and the terms of the Agreement. If the Centre is not available, the parties select an alternative arbitral forum. The user may choose to have the arbitration conducted by telephone, video conference, written submissions, or in person in the country where they live or at another mutually agreed location.

Supporting quotations

To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our registered agent, General Counsel, at Level 15, 222 Exhibition Street, Melbourne VIC 3000 Australia.

The arbitration will be conducted by the Australian Disputes Centre (“ADC”) under then-current arbitration rules and pursuant to the terms of this Agreement.

You may choose to have the arbitration conducted by telephone, video conference, based on written submissions, or in person in the country where you live or at another mutually agreed location.

Qualifications & exceptions

• Applies to Australia Consumers only
• The hearing format is the user's choice among telephone, video conference, written submissions and in person

Not stated here

• The ADC rules are not supplied in this document

Charges & Financial Obligations · Company commitment

Australia Consumers: ADC rules set fees, DoorDash covers unaffordable fees and all fees for claims under AUD $10,000

Payment of filing, administration and arbitration fees is governed by the Australian Disputes Centre's rules. If the arbitrator finds the user cannot afford the ADC's filing, administrative, hearing or other fees and cannot obtain a fee waiver from the ADC, DoorDash will pay them. DoorDash will also reimburse all such ADC fees for claims with an amount in controversy totaling less than AUD $10,000.

Supporting quotations

Payment of all filing, administration, and arbitration fees will be governed by the ADC’s rules.

If the arbitrator finds that you cannot afford to pay the ADC’s filing, administrative, hearing, and/or other fees and cannot obtain a waiver of fees from the ADC, DoorDash will pay them for you.

DoorDash will reimburse all such ADC’s filing, administrative, hearing, and/or other fees for claims with an amount in controversy totaling less than AUD $10,000.

Qualifications & exceptions

• Applies to Australia Consumers only
• Fee reimbursement applies to claims with an amount in controversy under AUD $10,000
• Affordability payment applies if the arbitrator finds the user cannot afford the fees and cannot obtain an ADC waiver

Legal Rights & Agreement Rules · Restriction or exception

New Zealand Consumers: the Arbitration Act 1996 governs, and arbitration depends on a post-dispute written agreement

For New Zealand Consumers, the Arbitration Agreement is governed by the Arbitration Act 1996, and Schedule 2 of the Act does not apply to any arbitration. The text says that where the user is a 'consumer' for the purposes of the Arbitration Act 1996, the agreement to arbitrate is subject to a separate written agreement made after the dispute has arisen, in accordance with section 11 of the Arbitration Act 1996. The document does not describe what happens if no such separate agreement is made.

Supporting quotations

(iv) New Zealand Consumers Only. This Arbitration Agreement is governed by the Arbitration Act 1996 and Schedule 2 of the Arbitration Act 1996 will not apply to any arbitration.

Where you are a “consumer” for the purposes of the Arbitration Act 1996, this agreement to arbitrate is subject to a separate written agreement after the dispute has arisen in accordance with section 11 of the Arbitration Act 1996.

Qualifications & exceptions

• Applies to New Zealand Consumers only
• The post-dispute written agreement requirement applies where the user is a consumer for the purposes of the Arbitration Act 1996

Not stated here

• What happens if no separate post-dispute written agreement is made is not stated

Legal Rights & Agreement Rules · Restriction or exception

The arbitrator decides disputes about the Arbitration Agreement itself, except the class waiver, which a court decides

Except for Section 14(f), the enforceability of which can only be determined by a court, the arbitrator, and not any federal, state, provincial or local court or agency, has exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability or waiver of the Arbitration Agreement, including any claim that all or part of it is void or voidable, to the extent permitted by applicable law. The class waiver provision adds that any claim that all or part of the Section 14(f) waivers is unenforceable, unconscionable, void, voidable or waived may be determined only by a court of competent jurisdiction and not by an arbitrator.

Supporting quotations

the arbitrator, and not any federal, state, provincial, or local court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or waiver of this Arbitration Agreement

the enforceability of which can only be determined by a court

may be determined only by a court of competent jurisdiction and not by an arbitrator

Qualifications & exceptions

• Applies to the extent permitted by applicable law
• Section 14(f) is the exception: only a court determines its enforceability

Legal Rights & Agreement Rules · Procedure

Each arbitration stands alone, with no consolidation outside grouped arbitrations; the Apex Doctrine limits discovery

The arbitration decides the rights and liabilities, if any, of the user and DoorDash. Except as expressly agreed in Section 14(g), it will not be consolidated with other matters or joined with other proceedings or parties. The arbitrator may issue orders, including subpoenas to third parties to the extent permitted by law, allowing discovery sufficient for each party to prepare its claims or defenses, bearing in mind that arbitration is designed to be speedy and efficient. The parties agree that the Apex Doctrine applies, which precludes depositions of either party's current or former high-level officers unless the officer has unique, personal knowledge of discoverable information and less burdensome discovery methods have been exhausted.

Supporting quotations

Except as expressly agreed to in Section 14(g) of this Agreement, the arbitration proceeding will not be consolidated with any other matters or joined with any other proceedings or parties.

The arbitrator may issue orders (including subpoenas to third parties, to the extent permitted by law) allowing the parties to conduct discovery sufficient to allow each party to prepare that party's claims and/or defenses

the parties agree that the Apex Doctrine shall apply and therefore preclude depositions of either party’s current or former high-level officers absent a showing that the officer has unique, personal knowledge of discoverable information and less burdensome discovery methods have been exhausted

Qualifications & exceptions

• Consolidation and joinder are excluded except as expressly agreed in Section 14(g)
• Depositions of high-level officers require unique, personal knowledge and exhaustion of less burdensome discovery methods

Legal Rights & Agreement Rules · Procedure

The arbitrator can decide cases early and award individual relief like a judge, in a reasoned, final decision

The arbitrator has authority to grant motions dispositive of all or part of any claim or dispute. The arbitrator may award, on an individual basis, monetary damages and any non-monetary remedy or relief available to an individual under applicable law, the arbitral forum's rules and the Agreement, must follow applicable law, and has the same authority to award individual relief as a judge in a court of law. The arbitrator issues a written statement of decision describing the essential findings and conclusions on which any award, or decision not to render an award, is based, including the calculation of any damages. The arbitrator's decision is final and binding on the user and DoorDash.

Supporting quotations

The arbitrator will have the authority to grant motions dispositive of all or part of any claim or dispute.

The arbitrator shall follow applicable law and has the same authority to award individual relief as a judge in a court of law.

The arbitrator will issue a written statement of decision describing the essential findings and conclusions on which any award (or decision not to render an award) is based, including the calculation of any damages awarded.

The arbitrator’s decision is final and binding on you and DoorDash.

Qualifications & exceptions

• Relief is awarded on an individual basis
• The decision is final and binding on the user and DoorDash

Legal Rights & Agreement Rules · Restriction or exception

An arbitration award binds only the parties and has no preclusive effect in other arbitrations

The award is binding only among the parties and has no preclusive effect in any other arbitration or other proceeding involving a different party. Rulings in arbitrations involving DoorDash and other consumers have no preclusive effect in any arbitration between DoorDash and a consumer, and the arbitrator will not give binding effect, against either DoorDash or the consumer, to any decision or award in another arbitration involving a different party. The grouped arbitrations clause also provides that no final award from an arbitrator in any one arbitration has preclusive effect in any other arbitration.

Supporting quotations

The award shall be binding only among the parties and shall have no preclusive effect in any other arbitration or other proceeding involving a different party.

the Arbitrator shall not give binding effect, as against either DoorDash or consumer, to any decision or award rendered in any other arbitration proceeding involving a different party

(G) no final award from an arbitrator in any one arbitration shall have preclusive effect in any other arbitration

Qualifications & exceptions

• Applies to proceedings involving a different party

Legal Rights & Agreement Rules · Restriction or exception

You and DoorDash waive court and jury trial; an arbitrator gives a final decision with limited court review

To the extent permitted by applicable law, the user and DoorDash waive any constitutional and statutory rights to sue in court and receive a judge or jury trial, and instead elect to have all disputes resolved by binding arbitration, except as specified in Section 14(a). The section describes binding arbitration as a process in which a neutral third party, the arbitrator, makes a final and binding decision. It says there is no judge or jury in arbitration and that court review of an arbitration award is limited.

Supporting quotations

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND DOORDASH WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND RECEIVE A JUDGE OR JURY TRIAL.

except as specified in Section 14(a) above

There is no judge or jury in arbitration, and court review of an arbitration award is limited.

Qualifications & exceptions

• Applies to the extent permitted by applicable law
• Disputes excluded from arbitration under Section 14(a) are outside the waiver

Legal Rights & Agreement Rules · Restriction or exception

US, Canada and New Zealand consumers waive class, collective and representative actions; Australia is excluded

This waiver is labeled for United States, Canada and New Zealand Consumers and states that it does not apply to Australia Consumers. Except as expressly agreed in Section 14(g) and to the extent permitted by applicable law, the user and DoorDash waive any right to resolve claims within the scope of the Arbitration Agreement on a class, collective or representative basis. All such claims must be arbitrated individually, and claims of more than one customer or user cannot be arbitrated or litigated jointly or consolidated with those of any other customer or user. If a civil court finds all or part of the waiver unenforceable in a dispute filed as a class, collective or representative action, that action must be litigated in court, the enforceable portion is enforced in arbitration, and the court portion is stayed pending the arbitration. The provision does not prevent settling claims on a class, collective or representative basis.

Supporting quotations

THIS SECTION14(f) DOES NOT APPLY TO AUSTRALIA CONSUMERS.

YOU AND DOORDASH AGREE TO WAIVE ANY RIGHT TO RESOLVE CLAIMS WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT ON A CLASS, COLLECTIVE, OR REPRESENTATIVE BASIS.

CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER.

the class, collective, or representative action must be litigated in court, but the portion of the Waiver of Class, Consolidated, and Representative Actions that is enforceable shall be enforced in arbitration.

This provision does not prevent you or DoorDash from settling claims on a class, collective, or representative basis.

Qualifications & exceptions

• Applies to United States, Canada and New Zealand Consumers and not to Australia Consumers
• Applies to the extent permitted by applicable law and except as expressly agreed in Section 14(g)
• The court-litigation fallback applies where a civil court finds the waiver unenforceable in whole or part

Cross-references

• qualified by (model-proposed): Public injunctive relief is waived where the law allows; if not waivable it is severed and decided in court afterwards — The public injunctive relief waiver and the court-only determination qualify the class waiver for the covered consumers.

Legal Rights & Agreement Rules · Restriction or exception

Public injunctive relief is waived where the law allows; if not waivable it is severed and decided in court afterwards

To the extent permitted by law, after taking FAA preemption into account, the parties waive the right to seek public injunctive relief. If that right cannot be waived and a party seeks public injunctive relief in any form, only that request is severed from the rest of the claim and any other claims in the action and resolved in court after the arbitration of the remainder. Only a court decides whether a complaint seeks public injunctive relief. Any claim that all or part of the Section 14(f) waivers is unenforceable, unconscionable, void, voidable or waived may be determined only by a court of competent jurisdiction and not by an arbitrator.

Supporting quotations

the parties waive the right to seek public injunctive relief

that request for public injunctive relief (and only that request for public injunctive relief) shall be severed from the rest of any claim

only a court will decide whether a complaint seeks public injunctive relief

may be determined only by a court of competent jurisdiction and not by an arbitrator

Qualifications & exceptions

• Applies to the extent permitted by law after taking FAA preemption into account
• Applies to United States, Canada and New Zealand Consumers, because Section 14(f) does not apply to Australia Consumers

Cross-references

• qualifies (model-proposed): US, Canada and New Zealand consumers waive class, collective and representative actions; Australia is excluded — The public injunctive relief waiver and the court-only determination qualify the class waiver for the covered consumers.

Legal Rights & Agreement Rules · Procedure

When 100 or more similar demands arrive in 30 days, they are grouped in randomized batches of up to 100

Notwithstanding any other provision, if 100 or more similar arbitration demands are presented to the selected arbitration provider within a 30-day period, the parties must cooperate to organize them into randomized groups of no more than 100 demands, with a final group for any remainder. Claimants' counsel organizes and presents the grouped demands in the format the provider directs. The provider assesses one set of filing and administrative fees per group, sets up one Arbitration Management Conference per group, and no arbitrator is to be appointed to more than five groups without the parties' written consent, subject to applicable disclosure and disqualification procedures. The user agrees to cooperate in good faith with DoorDash and the provider to implement this approach. Grouped arbitrations take place in person or, if the parties prefer, by video conference, and the parties may agree to proceed on written submissions alone.

Supporting quotations

in the event 100 or more similar arbitration demands are presented to an arbitration provider selected in accordance with the rules described above within a 30-day period

the parties shall cooperate to organize the arbitration demands into randomized groups of no more than 100 demands

the arbitration provider shall assess one set of filing and administrative fees per group

(D) the arbitration provider shall set up one Arbitration Management Conference per group

You agree to cooperate in good faith with DoorDash and the arbitration provider to implement such a grouped approach to administration and fees.

Grouped arbitrations shall take place in person or, if the parties prefer, by video conference.

Qualifications & exceptions

• Applies when 100 or more similar demands are presented within a 30-day period
• Applies notwithstanding any other provision of the Agreement
• No arbitrator appointed to more than five groups absent the parties' written consent

Not stated here

• The sentence on the five-group limit and disqualification procedures reads as run together in the source text

Legal Rights & Agreement Rules · Restriction or exception

Grouped arbitrations are still decided individually, do not delay any claim, and do not become class arbitrations

Regardless of grouping, the arbitrator resolves all arbitrations within a group on an individual basis. Grouping does not delay the filing or adjudication of any individual demand, and groups proceed concurrently unless the parties agree otherwise. No final award in any one arbitration has preclusive effect in any other arbitration. The parties agree that nothing in the grouped arbitrations clause converts traditional, individual, bilateral arbitrations into representative or class arbitrations.

Supporting quotations

(E) regardless of the grouping described above, the arbitrator shall resolve all arbitrations within a group on an individual basis

grouping shall not delay the filing or adjudication of any individual arbitration demand, and groups shall proceed concurrently unless the parties agree otherwise

(G) no final award from an arbitrator in any one arbitration shall have preclusive effect in any other arbitration

The parties agree that nothing herein converts traditional, individual, bilateral arbitrations into representative or class arbitrations.

Qualifications & exceptions

• Applies to arbitrations within a group formed under the grouped arbitrations clause

Legal Rights & Agreement Rules · User right or choice

Only new account holders on or after the effective date can opt out of arbitration; earlier opt-outs are honored

DoorDash's updates to the Terms do not give a new opportunity to opt out of the Arbitration Agreement to customers or Users who previously agreed to a version of DoorDash's or Caviar's Terms and did not validly opt out. DoorDash will continue to honor valid opt-outs from a prior version. A customer or User who creates a DoorDash or Caviar account for the first time on or after the effective date of these Terms may opt out of the Arbitration Agreement. If they do, neither they nor DoorDash can force the other to arbitrate as a result.

Supporting quotations

DoorDash’s updates to these Terms and Conditions do not provide a new opportunity to opt out of the Arbitration Agreement for customers or Users who had previously agreed to a version of DoorDash’s or Caviar’s Terms and Conditions and did not validly opt out of arbitration.

DoorDash will continue to honor the valid opt outs of customers or Users who validly opted out of the Arbitration Agreement in a prior version of the Terms and Conditions.

If you are a customer or User who creates a DoorDash or Caviar account for the first time on or after the effective date of these Terms and Conditions, you may opt out of this Arbitration Agreement. If you do so, neither you nor DoorDash can force the other to arbitrate as a result.

Qualifications & exceptions

• The opt-out opportunity applies to customers or Users who create a DoorDash or Caviar account for the first time on or after the effective date
• Valid opt-outs from a prior version continue to be honored
• Prior customers who did not validly opt out get no new opportunity

Cross-references

• exception to (model-proposed): Section 14 is the Arbitration Agreement: claims go to binding arbitration or small claims, and class actions are barred — A user who creates an account for the first time on or after the effective date may opt out of the Arbitration Agreement, so arbitration is not required for them.

Legal Rights & Agreement Rules · Procedure

To opt out, email opt-out@doordash.com within 30 days with set details; only you can opt yourself out

To opt out, the user must notify DoorDash in writing no later than 30 days after first becoming subject to the Arbitration Agreement. The notice must include the user's name and address, DoorDash username (if any), the email address currently used to access the DoorDash account (if any), and a clear statement that they want to opt out. It must be sent to opt-out@doordash.com, and any attempt to opt out by another method is ineffective. Each notice must come from the user and not an agent or representative, may opt out at most only that user, and a notice purporting to opt out multiple users is not effective as to any. If the user opts out, all other parts of the Agreement continue to apply, and opting out has no effect on any other arbitration agreements the user has or later enters with DoorDash.

Supporting quotations

To opt out, you must notify DoorDash in writing no later than 30 days after first becoming subject to this Arbitration Agreement.

Your notice must include your name and address, your DoorDash username (if any), the email address you currently use to access your DoorDash account (if you have one), and a clear statement that you want to opt out of this Arbitration Agreement.

Any attempt to opt out by any method other than the one listed above will be ineffective.

Each opt-out notice must be sent by you, and not by any agent or representative.

If you opt out of this Arbitration Agreement, all other parts of this Agreement will continue to apply to you.

Qualifications & exceptions

• Notice must be given in writing no later than 30 days after first becoming subject to the Arbitration Agreement
• Only the email address given works; other methods are ineffective
• Each notice opts out only the sender; no agent or representative may opt out for other users

Legal Rights & Agreement Rules · Restriction or exception

Delivery Provider contractor agreements are unaffected; opting out here does not end arbitration under them

Notwithstanding anything to the contrary, nothing in the Agreement supersedes, amends or modifies the terms of any separate agreement between the user and DoorDash relating to their work as an employee or independent contractor, including an independent contractor agreement governing services as a Delivery Provider. For the avoidance of doubt, a Delivery Provider who opts out of the Arbitration Agreement in Section 14 does not thereby change their agreement to arbitrate disputes covered by their independent contractor agreement.

Supporting quotations

NOTHING IN THIS AGREEMENT SHALL SUPERSEDE, AMEND, OR MODIFY THE TERMS OF ANY SEPARATE AGREEMENT(S) BETWEEN YOU AND DOORDASH RELATING TO YOUR WORK AS AN EMPLOYEE OR INDEPENDENT CONTRACTOR

IF YOU ARE A DELIVERY PROVIDER, OPTING OUT OF THE ARBITRATION AGREEMENT SET FORTH IN SECTION 14 HAS NO EFFECT ON YOUR AGREEMENT TO ARBITRATE DISPUTES COVERED BY YOUR INDEPENDENT CONTRACTOR AGREEMENT WITH DOORDASH

Qualifications & exceptions

• Applies to separate agreements relating to work as an employee or independent contractor
• For Delivery Providers, opting out of Section 14 does not affect the independent contractor agreement's arbitration

Not stated here

• The terms of any independent contractor agreement are not part of this document

Legal Rights & Agreement Rules · Restriction or exception

The Arbitration Agreement survives termination until limitation periods expire; later changes skip noticed claims

The Arbitration Agreement survives any termination of the user's relationship with DoorDash until the expiration of all applicable statutes of limitations. If DoorDash makes a future material change to the Arbitration Agreement, it will not apply to any individual claim the user had already provided notice of to DoorDash.

Supporting quotations

This Arbitration Agreement will survive any termination of your relationship with DoorDash until the expiration of all applicable statutes of limitations.

If DoorDash makes any future material change to this Arbitration Agreement, it will not apply to any individual claim(s) that you had already provided notice of to DoorDash.

Qualifications & exceptions

• Survival lasts until the expiration of all applicable statutes of limitations
• A later material change does not apply to individual claims already noticed to DoorDash

Cross-references

• narrows (model-proposed): DoorDash can change the terms, and continued use counts as agreeing to material changes — Material changes to the Arbitration Agreement, like changes to the Agreement generally, do not apply to claims the user had already noticed to DoorDash.

Legal Rights & Agreement Rules · Restriction or exception

The Arbitration Agreement is the full agreement on formal dispute resolution; an unenforceable part leaves the rest

The Arbitration Agreement is the full and complete agreement relating to the formal resolution of disputes it covers. If any portion is deemed unenforceable, the remainder of the Arbitration Agreement remains enforceable.

Supporting quotations

This Arbitration Agreement is the full and complete agreement relating to the formal resolution of disputes covered by this Arbitration Agreement.

In the event any portion of this Arbitration Agreement is deemed unenforceable, the remainder of this Arbitration Agreement will be enforceable.

Qualifications & exceptions

• Applies to disputes covered by the Arbitration Agreement

Legal Rights & Agreement Rules · Restriction or exception

DoorDash does not warn you when a link leaves its Services and is not responsible for third-party sites, apps or ads

The Services may contain links to third-party websites, applications and advertisements. When the user clicks or taps such a link, DoorDash will not warn them that they have left DoorDash's website or Services or that another site's terms and privacy policies now apply. These third-party sites and ads are not under DoorDash's control and DoorDash says it is not responsible for them. Links are provided only as a convenience; DoorDash does not review, approve, monitor, endorse, warrant or make representations about them or their products or services. The user uses all such links at their own risk and should review the applicable terms and policies, including privacy and data gathering practices, and make whatever investigation they consider appropriate before any transaction with a third party.

Supporting quotations

DoorDash will not warn you that you have left DoorDash’s website or Services and will not warn you that you are subject to the terms and conditions (including privacy policies) of another website or destination.

DoorDash is not responsible for any Third-Party Websites and Advertisements.

does not review, approve, monitor, endorse, warrant, or make any representations with respect to such Third-Party Websites and Advertisements or their products or services

You use all links in Third-Party Websites and Advertisements at your own risk.

Qualifications & exceptions

• Applies to links to Third-Party Websites, Third-Party Applications and Third-Party Advertisements
• The user is told to review third-party terms and privacy practices themselves

Legal Rights & Agreement Rules · Restriction or exception

The agreement is with DoorDash, not the App Store; DoorDash is solely responsible for the app, and you pay related fees

The availability of the Technology and Services depends on the third party from which the user received the app license, such as the Apple or Android app store. The agreement is between the user and DoorDash and not the App Store. DoorDash, not the App Store, is solely responsible for the Technology and Services, including the mobile applications, content, maintenance, support services, warranty and addressing claims such as product liability, legal compliance or intellectual property infringement. The Apple-specific terms add that, as between DoorDash and Apple, Apple is not responsible for addressing claims the user or any third party has about the app. The user must have access to a wireless network and pays all fees for that access and any fees charged by the App Store. The user's licence to use the Technology and Services is conditioned on compliance with applicable third-party terms, such as the App Store's terms and policies.

Supporting quotations

You acknowledge and agree that this Agreement is between you and DoorDash and not with the App Store.

DoorDash, not the App Store, is solely responsible for the Technology and the Services, including the mobile application(s), the content thereof, maintenance, support services, and warranty therefor, and addressing any claims relating thereto

You also agree to pay all fees (if any) charged by the App Store in connection with the Technology or the Services.

your license to use the Technology and the Services is conditioned upon your compliance with, all applicable third-party terms or agreements

as between DoorDash and Apple, Apple is not responsible for addressing any claims you have or any claims of any third party relating to the App Store Sourced Application

Qualifications & exceptions

• The licence is conditioned on compliance with applicable third-party terms or agreements
• Apple's non-responsibility statement is made as between DoorDash and Apple

Legal Rights & Agreement Rules · Restriction or exception

You warrant you are not in an embargoed country or on a prohibited-party list, and App Stores can enforce the Agreement

The user represents and warrants that they are not located in a country subject to a United States Government embargo or similar laws of other countries where applicable, or designated by the United States or Canadian Government as a 'terrorist supporting' country, and that they are not listed on any United States or Canadian Government list of prohibited or restricted parties. The user also acknowledges that each App Store and its affiliates is an intended third-party beneficiary of the Agreement and has the right to enforce its terms and conditions.

Supporting quotations

You represent and warrant that you are not located in a country that is subject to a United States Government embargo or similar laws of other countries where applicable

you represent and warrant that you are not listed on any United States or Canadian Government list of prohibited or restricted parties

each App Store (and its affiliates) is an intended third-party beneficiary of this Agreement and has the right to enforce the terms and conditions of this Agreement

Qualifications & exceptions

• Representations cover embargo laws and designations by the United States or Canadian Government and similar laws where applicable
• App Stores and their affiliates may enforce the Agreement as third-party beneficiaries

Legal Rights & Agreement Rules · Restriction or exception

Alcohol orders require legal age and ID at delivery, and the recipient must not be intoxicated

Alcohol delivery or pickup may be available in some locations and from certain Merchants. The user agrees to order alcohol only if they, the intended recipient and anyone who may consume it are of legal age in the relevant jurisdiction. On delivery or pickup, the recipient must provide valid government-issued identification proving the requisite age and must not be intoxicated. An alcohol order is delivered only if the Merchant accepts it.

Supporting quotations

You agree that you will only order alcohol products if you, the intended recipient, and anyone who may consume the alcohol products are of legal age to purchase and consume alcohol products in the relevant jurisdiction.

the recipient of any alcohol products will provide valid government-issued identification proving the requisite legal age and that the recipient will not be intoxicated when receiving such products

the order will only be delivered if the Merchant accepts your order

Qualifications & exceptions

• Applies in some locations and from certain Merchants
• Legal age is judged in the relevant jurisdiction for the user, the recipient and anyone who may consume the products

Charges & Financial Obligations · Restriction or exception

If alcohol cannot be delivered, the whole order is non-refundable, possibly with a fee; alcohol may be removed for users

The person delivering alcohol may be legally obligated to refuse delivery under federal, state, provincial or local law, including if the recipient is not of legal age, is visibly intoxicated or is not physically present, and will be prompted to refuse if the recipient cannot provide valid identification proving legal age, is visibly intoxicated or is not present. If delivery cannot be completed for one of these reasons, the user agrees that the purchase is non-refundable, that they or the intended recipient may not receive any part of the order, including non-alcohol items bought with the alcohol, and that a non-refundable Undeliverable Item Fee may apply. Alcohol is not available in all locations that DoorDash serves, and DoorDash may remove alcohol from the platform for specific Users at its sole discretion.

Supporting quotations

The person delivering alcohol may be legally obligated to refuse delivery pursuant to applicable federal, state, provincial, or local laws, rules, or regulations

your purchase is non-refundable and you or the intended recipient may not receive any part of the applicable order, including any non-alcohol items that you may have purchased with your alcohol products, and you may also be subject to a non-refundable Undeliverable Item Fee

Alcohol may be removed from the platform for specific Users at DoorDash’s sole discretion.

Qualifications & exceptions

• Applies when delivery cannot be completed because the recipient lacks valid identification, is under age, is visibly intoxicated or is not present
• The consequence covers non-alcohol items purchased with the alcohol products
• Removal of alcohol for specific Users is at DoorDash's sole discretion

Not stated here

• The amount of the Undeliverable Item Fee is not stated

Legal Rights & Agreement Rules · Restriction or exception

Other age-restricted items need legal age and ID at delivery, or the whole order may be lost and non-refundable

The user may be able to order other age-restricted items, such as certain over-the-counter medication or products under age-verification rules or Merchant or DoorDash policies, from certain Merchants. The user agrees to order them only if they, the intended recipient or anyone who may consume them are of legal age to purchase, and that on delivery or pickup the recipient provides valid government-issued identification proving the age. The person delivering will refuse delivery under applicable law if the recipient cannot provide that identification or is not physically present. If delivery cannot be completed for those reasons, the purchase is non-refundable, the user may not receive any part of the order, including items that are not age-restricted bought with it, and a non-refundable Undeliverable Item Fee may apply.

Supporting quotations

You agree that you will only order age-restricted items if you, the intended recipient, or anyone who may consume such products are of legal age to purchase the items.

the recipient will provide valid government-issued identification proving the requisite legal age for such age-restricted items

your purchase is non-refundable and you may not receive any part of your order, including items that are not age-restricted that you may have purchased with your age-restricted items, and you may also be subject to a non-refundable Undeliverable Item Fee

Qualifications & exceptions

• Applies to age-restricted items other than alcohol, from certain Merchants
• Loss of the whole order applies when delivery cannot be completed because identification is not provided or the recipient is not present

Not stated here

• The amount of the Undeliverable Item Fee is not stated

Legal Rights & Agreement Rules · Restriction or exception

You must indemnify DoorDash and its related parties for losses from your content, misuse, breaches and legal violations

To the extent permitted by law, the user agrees to indemnify and hold harmless DoorDash and its officers, directors, employees, agents and affiliates from losses, claims, actions, costs, damages, penalties, fines and expenses, including legal and attorneys' fees, that arise out of, relate to or result from (a) the user's User Content, (b) the user's misuse of the Technology or Services, (c) the user's breach of the Agreement or any representation, warranty, condition or covenant in it, or (d) the user's violation of applicable laws, rules or regulations through or related to use of the Technology or Services.

Supporting quotations

To the extent permitted by law, you agree to indemnify and hold harmless DoorDash and its officers, directors, employees, agents, and affiliates

arising out of, relating to, or resulting from (a) your User Content; (b) your misuse of the Technology or Services; (c) your breach of this Agreement

or (d) your violation of any applicable laws, rules, or regulations through or related to the use of the Technology or Services

Qualifications & exceptions

• Applies to the extent permitted by law
• Covers four sources: User Content, misuse, breach of the Agreement, and violation of law

Legal Rights & Agreement Rules · Restriction or exception

You pay to defend indemnified claims, and DoorDash may take over the defense at its own cost with your cooperation

For any claim, allegation, suit or proceeding alleging a matter potentially covered by the indemnity, the user agrees to pay for the defense of the Indemnified Party, including reasonable costs and legal or attorneys' fees. DoorDash reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by the user, in which case the user must fully cooperate in asserting any available defenses.

Supporting quotations

you agree to pay for the defense of the Indemnified Party, including reasonable costs and legal and/or attorneys’ fees incurred by the Indemnified Party

DoorDash reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with DoorDash in asserting any available defenses.

Qualifications & exceptions

• Applies to claims alleging a matter potentially covered by the indemnity
• DoorDash's takeover of defense is at its own cost

Legal Rights & Agreement Rules · Restriction or exception

The indemnity excludes an indemnified party own misconduct and claims between you and DoorDash; it survives termination

The indemnity does not require the user to indemnify an Indemnified Party for any unconscionable commercial practice by it, or for its negligence, fraud, deception, false promise, misrepresentation, or concealment, suppression or omission of any material fact in connection with the Technology or Services. The indemnity survives termination of the account, the Agreement or access to the Technology or Services. It applies solely to claims asserted by third parties and does not apply to any claim or dispute between the user and DoorDash.

Supporting quotations

This Section 17 does not require you to indemnify any Indemnified Party for any unconscionable commercial practice by such party, or for such party’s negligence, fraud, deception, false promise, misrepresentation or concealment, suppression, or omission of any material fact in connection with the Technology or Services.

You agree that the provisions of this Section 17 will survive any termination of your account, this Agreement, or your access to the Technology and/or Services.

This indemnity applies solely to claims asserted by third parties and does not apply to any claim or dispute between you and DoorDash.

Qualifications & exceptions

• Excludes the Indemnified Party's unconscionable commercial practices, negligence, fraud, deception, false promise, misrepresentation, or concealment, suppression or omission of material facts
• Applies solely to claims asserted by third parties
• Survives termination of the account, the Agreement or access

Legal Rights & Agreement Rules · Restriction or exception

The Technology and Services are provided as is, at your own risk, with no warranties, including on content accuracy

The user expressly understands and agrees that use of the Technology and Services is entirely at their own risk. They are provided on an 'as is' basis without guarantees, warranties or conditions of any kind, express or implied, including merchantability, fitness for a particular or general purpose, and non-infringement. DoorDash makes no warranties, conditions or representations about the accuracy, reliability, completeness or timeliness of content made available through the Technology or Services, or of the Services, Technology, text, graphics or links.

Supporting quotations

YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE TECHNOLOGY AND SERVICES IS ENTIRELY AT YOUR OWN RISK.

THE TECHNOLOGY AND SERVICES ARE PROVIDED ON AN “AS IS” BASIS WITHOUT GUARANTEES, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED

DOORDASH MAKES NO WARRANTIES, CONDITIONS, OR REPRESENTATIONS ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE CONTENT MADE AVAILABLE THROUGH THE TECHNOLOGY OR SERVICES

Qualifications & exceptions

• Applies to the fullest extent permitted by applicable law
• Some exclusions may not apply in jurisdictions that do not allow limiting certain implied warranties

Cross-references

• qualified by (model-proposed): The disclaimers give way to non-excludable laws, including the Australian Consumer Law and New Zealand consumer statutes — The non-excludable rights and jurisdictional limits qualify the as-is disclaimers.

Legal Rights & Agreement Rules · Restriction or exception

DoorDash may change the Services without notice and does not guarantee availability, error-free use or no malware

Changes are periodically made to the Technology and Services and may be made at any time without notice. DoorDash will use reasonable endeavors to keep them available as much of the time as possible but does not guarantee they will be available all of the time. It does not warrant that they will operate error-free or be free of computer viruses and other harmful malware. If use results in a need to service or replace equipment or data, DoorDash says it is not responsible for those economic costs.

Supporting quotations

CHANGES ARE PERIODICALLY MADE TO THE TECHNOLOGY AND SERVICES AND MAY BE MADE AT ANY TIME WITHOUT NOTICE TO YOU.

DOORDASH WILL USE REASONABLE ENDEAVORS TO ENSURE THE TECHNOLOGY AND SERVICES ARE AVAILABLE AS MUCH OF THE TIME AS POSSIBLE, BUT DOES NOT GUARANTEE THEY WILL BE AVAILABLE ALL OF THE TIME.

DOORDASH DOES NOT WARRANT THAT THE TECHNOLOGY OR SERVICES WILL OPERATE ERROR-FREE OR THAT THE TECHNOLOGY OR SERVICES ARE FREE OF COMPUTER VIRUSES AND OTHER HARMFUL MALWARE.

DOORDASH SHALL NOT BE RESPONSIBLE FOR THOSE ECONOMIC COSTS

Qualifications & exceptions

• Availability commitment is reasonable endeavors, not a guarantee
• Applies to the fullest extent permitted by applicable law

Legal Rights & Agreement Rules · Restriction or exception

The disclaimers give way to non-excludable laws, including the Australian Consumer Law and New Zealand consumer statutes

The disclaimer section applies to the fullest extent permitted by applicable law, and United States federal law and some states, provinces and other jurisdictions may not allow the exclusion or limitation of certain implied warranties, so some exclusions may not apply. For Australia and New Zealand Orders, nothing in the Agreement excludes, restricts or modifies any guarantee, term, condition, warranty, right or remedy implied or imposed by legislation that cannot lawfully be excluded or limited, including the Australian Consumer Law for Australia Orders and the Consumer Guarantees Act 1993 and Fair Trading Act 1986 for New Zealand Orders. The refund terms for Australia Orders likewise preserve Australian Consumer Law rights.

Supporting quotations

UNITED STATES FEDERAL LAW AND SOME STATES, PROVINCES, AND OTHER JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN IMPLIED WARRANTIES, SO SOME OF THE EXCLUSIONS IN THIS SECTION 18 MAY NOT APPLY TO YOU.

SECTION 18 APPLIES TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

FOR AUSTRALIA AND NEW ZEALAND ORDERS, NOTHING IN THIS AGREEMENT EXCLUDES, RESTRICTS, OR MODIFIES ANY GUARANTEE, TERM, CONDITION, WARRANTY, OR ANY RIGHT OR REMEDY IMPLIED OR IMPOSED BY ANY LEGISLATION WHICH CANNOT LAWFULLY BE EXCLUDED OR LIMITED

Nothing in this clause takes away from any rights you may have under the Australian Consumer Law in respect to the Services.

Qualifications & exceptions

• Some exclusions may not apply where the law does not allow limiting certain implied warranties
• The Australia and New Zealand statement applies to Australia and New Zealand Orders
• Covers rights and remedies that cannot lawfully be excluded or limited

Cross-references

• qualifies (model-proposed): The Technology and Services are provided as is, at your own risk, with no warranties, including on content accuracy — The non-excludable rights and jurisdictional limits qualify the as-is disclaimers.

Legal Rights & Agreement Rules · Restriction or exception

DoorDash disclaims responsibility for internet and electronic communication problems, subject to law

The Technology and Services may be subject to limitations, delays and other problems inherent in using the Internet and electronic communications. Except as otherwise required by applicable law and subject to the Non-Excludable Provisions, DoorDash is not responsible for delays, delivery failures, damage, loss, injury or other economic damage resulting from such problems.

Supporting quotations

Except as otherwise required by applicable law and subject to the Non-Excludable Provisions, DoorDash is not responsible for any delays, delivery failures, damage, loss, injury, or other economic damage resulting from such problems.

Qualifications & exceptions

• Except as otherwise required by applicable law
• Subject to the Non-Excludable Provisions

Legal Rights & Agreement Rules · Restriction or exception

The liability limits apply to the fullest extent of the law, and some may not apply in certain places

The Breach and Limitation of Liability section applies to the fullest extent permitted by applicable law, and the section says some of its provisions may not apply in certain jurisdictions. For United States and Canada Consumers, the section explains that the limits reflect a mutual desire to keep the Services simple, efficient and low cost, and the user agrees to the limitations on remedies and liabilities for that reason.

Supporting quotations

This Section 20 applies to the fullest extent permitted by applicable law, and some provisions in this Section 20 may not apply in certain jurisdictions.

(a) United States and Canada Consumers. This Section 20(a) applies to United States and Canada Consumers.

You understand and agree to the limitations on remedies and liabilities set forth in this Section 20(a) to keep the Technology and Services simple and efficient, and costs low, for all Users.

Qualifications & exceptions

• Applies to the fullest extent permitted by applicable law
• The rationale paragraph is stated for United States and Canada Consumers

Not stated here

• Which jurisdictions the section may not apply in is not listed beyond the specific carve-outs below

Charges & Financial Obligations · Restriction or exception

US and Canada: DoorDash caps its total liability at an amount tied to what you paid in the prior six months

To the fullest extent permitted by applicable law, DoorDash's aggregate liability may not exceed the 'greater of' amounts actually paid by or due from the user to DoorDash in the six months immediately before the event giving rise to the claim. The sentence says 'the greater of' but states only one amount, so the text does not name a second figure to compare. The cap applies fully to residents of the State of New Jersey. This applies to United States and Canada Consumers.

Supporting quotations

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DOORDASH’S AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM YOU TO DOORDASH IN THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM.

THIS CAP ON LIABILITY SHALL APPLY FULLY TO RESIDENTS OF THE STATE OF NEW JERSEY IN THE UNITED STATES.

Qualifications & exceptions

• Applies to United States and Canada Consumers
• Applies to the fullest extent permitted by applicable law
• Measured over the six months immediately preceding the event giving rise to the claim
• Applies fully to residents of the State of New Jersey

Not stated here

• The sentence says the greater of but names only one amount, so no minimum or second figure is stated
• The cap is stated as an aggregate; the text does not say whether it applies per claim

Cross-references

• has exception (model-proposed): US and Canada: the limits do not cover injury from negligence, gross negligence, sexual assault or amounts you paid — The listed carve-outs, including death or bodily injury from DoorDash negligence and refund of amounts paid, are stated as outside the United States and Canada liability cap.
• contrast (model-proposed): Australia and New Zealand: liability is capped at the greater of six months of payments or the statutory remedy — The Australia and New Zealand cap names two amounts to compare, while the United States and Canada cap names only one after saying the greater of; the two caps are drafted differently for different consumer groups.

Charges & Financial Obligations · Restriction or exception

US and Canada: indirect, punitive and similar damages are excluded, with New Jersey and Québec carve-outs

To the fullest extent permitted by applicable law, DoorDash is not liable to the user or anyone else for indirect, punitive, special, exemplary, incidental, consequential or similar damages of any type, including personal injury, lost profits, pain and suffering, emotional distress, and loss of data, revenue, use and economic advantage. The disclaimer of punitive and exemplary damages, and the entire disclaimer of damages for personal injury or property damage or for any injury caused by DoorDash's fraud or fraudulent misrepresentation, does not apply to Users who reside in the State of New Jersey in the United States or the Province of Québec in Canada.

Supporting quotations

DOORDASH SHALL NOT BE LIABLE TO YOU OR ANYONE ELSE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL, OR SIMILAR DAMAGES OF ANY TYPE OR KIND (INCLUDING PERSONAL INJURY, LOST PROFITS, PAIN AND SUFFERING, EMOTIONAL DISTRESS, AND LOSS OF DATA, REVENUE, USE, AND ECONOMIC ADVANTAGE).

SHALL NOT APPLY TO USERS WHO RESIDE IN THE STATE OF NEW JERSEY IN THE UNITED STATES OR THE PROVINCE OF QUÉBEC IN CANADA

Qualifications & exceptions

• Applies to United States and Canada Consumers
• Applies to the fullest extent permitted by applicable law
• The punitive and exemplary damages disclaimer and the personal injury, property damage and fraud disclaimers do not apply to residents of New Jersey or the Province of Québec

Cross-references

• has exception (model-proposed): US and Canada: the limits do not cover injury from negligence, gross negligence, sexual assault or amounts you paid — The listed carve-outs are stated as outside the United States and Canada damages disclaimer as well.

Legal Rights & Agreement Rules · Restriction or exception

US and Canada: the limits do not cover injury from negligence, gross negligence, sexual assault or amounts you paid

Nothing in the US and Canada liability section limits or excludes liability for death or bodily injury caused by DoorDash's own negligence; DoorDash's gross negligence or willful misconduct; claims of sexual assault or sexual harassment; refund or restitution of amounts the user actually paid DoorDash for the transaction at issue; or any other liability or remedy that may not be limited or waived under applicable law.

Supporting quotations

NOTHING IN THIS SECTION LIMITS OR EXCLUDES LIABILITY FOR: (a) DEATH OR BODILY INJURY CAUSED BY

(c) CLAIMS OF SEXUAL ASSAULT OR SEXUAL HARASSMENT

(d) REFUND OR RESTITUTION OF AMOUNTS YOU ACTUALLY PAID TO DOORDASH FOR THE TRANSACTION AT ISSUE

(e) ANY OTHER LIABILITY OR REMEDY THAT MAY NOT BE LIMITED OR WAIVED UNDER APPLICABLE LAW

Qualifications & exceptions

• Applies in the section for United States and Canada Consumers
• Refund or restitution is limited to amounts actually paid to DoorDash for the transaction at issue

Cross-references

• exception to (model-proposed): US and Canada: DoorDash caps its total liability at an amount tied to what you paid in the prior six months — The listed carve-outs, including death or bodily injury from DoorDash negligence and refund of amounts paid, are stated as outside the United States and Canada liability cap.
• exception to (model-proposed): US and Canada: indirect, punitive and similar damages are excluded, with New Jersey and Québec carve-outs — The listed carve-outs are stated as outside the United States and Canada damages disclaimer as well.

Legal Rights & Agreement Rules · Restriction or exception

Australia: for breach of non-excludable guarantees, DoorDash may limit liability to replace, repair or re-supply

For Australia Consumers, to the fullest extent permitted by applicable law, DoorDash's liability for breach of any Non-Excludable Provision is limited to one or more of the following at DoorDash's option. For goods: replacing them or supplying equivalent goods, repairing them, or paying the cost of replacing them, acquiring equivalent goods or having them repaired. For services: supplying the services again or paying the cost of having them supplied again.

Supporting quotations

THIS SECTION 20(b)(i) APPLIES TO AUSTRALIA CONSUMERS.

THE LIABILITY OF DOORDASH FOR BREACH OF ANY NON-EXCLUDABLE PROVISION IS LIMITED TO ONE OR MORE OF THE FOLLOWING AT DOORDASH’S OPTION

IN THE CASE OF SERVICES, THE SUPPLYING OF THE SERVICES AGAIN OR THE PAYMENT OF THE COST OF HAVING THE SERVICES SUPPLIED AGAIN.

Qualifications & exceptions

• Applies to Australia Consumers
• Applies to breach of a Non-Excludable Provision and to the fullest extent permitted by applicable law
• The choice among listed remedies is at DoorDash's option

Legal Rights & Agreement Rules · User right or choice

New Zealand: services carry Consumer Guarantees Act remedies, and DoorDash limits its liability to those remedies

For New Zealand Consumers, the section says the services come with consumer guarantees under the Consumer Guarantees Act 1993. The user is entitled to a replacement or refund for a failure of substantial character and may also be entitled to compensation for other reasonably foreseeable loss or damage. If the failure is not of substantial character, remedies may include, for goods, replacement, repair or a refund if repair or replacement is not reasonably possible, and for services, supplying them again or a refund. Other remedies may be available under the Act depending on circumstances. DoorDash's liability in relation to the provision of services or goods is limited to the remedies provided under the Non-Excludable Provisions and the guarantees set out in Section 20(b).

Supporting quotations

THIS SECTION 20(b)(ii) APPLIES TO NEW ZEALAND CONSUMERS.

OUR SERVICES COME WITH CONSUMER GUARANTEES UNDER THE CONSUMER GUARANTEES ACT 1993.

YOU ARE ENTITLED TO A REPLACEMENT OR REFUND FOR A FAILURE OF SUBSTANTIAL CHARACTER

DOORDASH’S LIABILITY IN RELATION TO ITS PROVISION OF THE SERVICES OR GOODS IS LIMITED TO THE REMEDIES THAT ARE PROVIDED PURSUANT TO THE NON-EXCLUDABLE PROVISIONS AND THE GUARANTEES SET OUT IN SECTION 20(b) OF THIS AGREEMENT.

Qualifications & exceptions

• Applies to New Zealand Consumers
• Remedies differ for failures of substantial character and other failures
• DoorDash's liability is limited to the remedies under the Non-Excludable Provisions and the guarantees in Section 20(b)

Legal Rights & Agreement Rules · Restriction or exception

New Zealand: business acquirers lose Consumer Guarantees Act cover; parts of the Fair Trading Act are contracted out

For New Zealand Consumers, the user agrees and acknowledges that if they are in trade and acquire, or hold themselves out as acquiring, goods or services for business purposes under section 43(2) of the Consumer Guarantees Act 1993, that Act does not apply and its non-application is fair and reasonable. To the extent permitted by law, where goods or services are supplied in trade within the meaning of the Fair Trading Act 1986, the parties agree to contract out of sections 9, 12A, 13 and 14(1) of that Act.

Supporting quotations

if you are in trade and acquire, or hold yourself out as acquiring, the goods or services (as applicable) for business purposes in terms of section 43(2) of the Consumer Guarantees Act 1993, then the Consumer Guarantees Act 1993 does not apply and that its non-application is fair and reasonable

where the goods or services (as applicable) are supplied in trade within the meaning of the Fair Trading Act 1986, the parties agree to contract out of sections 9, 12A, 13, and 14(1) of that Act.

Qualifications & exceptions

• Applies to New Zealand Consumers
• The Consumer Guarantees Act clause applies where the user is in trade and acquires or holds themselves out as acquiring for business purposes
• The Fair Trading Act contracting out applies where goods or services are supplied in trade and to the extent permitted by law

Legal Rights & Agreement Rules · Restriction or exception

New Zealand: Part 3 of the Contract and Commercial Law Act 2017 is excluded; you acknowledge non-reliance

For New Zealand Consumers, the user agrees and acknowledges that part 3 of the Contract and Commercial Law Act 2017 will not apply. The user also acknowledges that they do not rely on representations or other conduct by DoorDash, including its officers, employees and sales representatives, whether during negotiations before the Terms were entered into or at any time after entering the Agreement.

Supporting quotations

You agree and acknowledge that part 3 of the Contract and Commercial Law Act 2017 will not apply.

You agree and acknowledge that you do not rely on the representations or other conduct by DoorDash, including any of its officers, employees, and sales representatives

Qualifications & exceptions

• Applies to New Zealand Consumers
• The non-reliance acknowledgment covers conduct before and after entering the Agreement

Charges & Financial Obligations · Restriction or exception

Australia and New Zealand: liability is capped at the greater of six months of payments or the statutory remedy

For Australia and New Zealand Consumers, subject to the Non-Excludable Provisions and to the fullest extent permitted by applicable law, DoorDash's aggregate liability under all theories of law and equity, including negligence, may not exceed the greater of (A) amounts actually paid by or due from the user to DoorDash in the six months immediately before the event giving rise to the claim, and (B) the remedy or penalty imposed by the statute under which the claim arises. The cap does not apply to DoorDash's liability for (Y) death or personal injury caused by its negligence or willful misconduct, or (Z) any injury caused by its fraud or fraudulent misrepresentation.

Supporting quotations

THIS SECTION 20(b)(iii) APPLIES TO AUSTRALIA AND NEW ZEALAND CONSUMERS.

SHALL NOT EXCEED THE GREATER OF (A) AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM YOU TO DOORDASH IN THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM, AND (B) THE REMEDY OR PENALTY IMPOSED BY THE STATUTE UNDER WHICH SUCH CLAIM ARISES.

THE FOREGOING CAP ON LIABILITY SHALL NOT APPLY TO LIABILITY OF DOORDASH FOR (Y) DEATH OR PERSONAL INJURY CAUSED BY

Qualifications & exceptions

• Applies to Australia and New Zealand Consumers
• Subject to the Non-Excludable Provisions and to the fullest extent permitted by applicable law
• The cap does not apply to death or personal injury caused by negligence or willful misconduct, or to injury caused by fraud or fraudulent misrepresentation

Cross-references

• contrast (model-proposed): US and Canada: DoorDash caps its total liability at an amount tied to what you paid in the prior six months — The Australia and New Zealand cap names two amounts to compare, while the United States and Canada cap names only one after saying the greater of; the two caps are drafted differently for different consumer groups.

Charges & Financial Obligations · Restriction or exception

Australia and New Zealand: indirect, consequential and similar damages are excluded, whether or not foreseeable

For Australia and New Zealand Consumers, subject to the Non-Excludable Provisions and to the fullest extent permitted by applicable law, DoorDash is not liable to anyone for indirect, punitive, special, exemplary, incidental, consequential or other damages of any type or kind, including personal injury or loss or corruption of data, goodwill, revenue, profits, anticipated savings, use or other economic advantage. This applies under any theories of law and equity, including negligence, whether or not the loss was foreseeable and even if advised of the possibility.

Supporting quotations

THIS SECTION 20(b)(iv) APPLIES TO AUSTRALIA AND NEW ZEALAND CONSUMERS.

DOORDASH SHALL NOT BE LIABLE TO ANYONE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL, OR OTHER DAMAGES OF ANY TYPE OR KIND (INCLUDING PERSONAL INJURY OR LOSS OR CORRUPTION OF DATA, GOODWILL, REVENUE, PROFITS, ANTICIPATED SAVINGS, USE, OR OTHER ECONOMIC ADVANTAGE)

AND WHETHER OR NOT SUCH LOSS OR DAMAGE WAS FORESEEABLE AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE

Qualifications & exceptions

• Applies to Australia and New Zealand Consumers
• Subject to the Non-Excludable Provisions and to the fullest extent permitted by applicable law
• Applies whether or not the loss was foreseeable

Legal Rights & Agreement Rules · Restriction or exception

Australia and New Zealand: DoorDash also disclaims losses from use of the Services and from advertisers and Merchants

For Australia and New Zealand Consumers, except as expressly provided in Sections 6 and 12 and to the fullest extent permitted by applicable law, DoorDash is not liable for any loss, damage or injury the user may incur, including loss arising out of or connected with its websites, the Technology or the Services, such as the use or inability to use them, reliance on the completeness, accuracy or existence of any advertising, or any relationship or transaction with a Merchant, contractor, advertiser or sponsor whose advertising appears on or is referred by the websites or Technology. This applies even if DoorDash or its licensors were previously advised of the possibility of such damages.

Supporting quotations

EXCEPT AS EXPRESSLY PROVIDED IN SECTIONS 6 AND 12, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DOORDASH SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE, OR INJURY WHICH MAY BE INCURRED BY YOU

ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY, OR EXISTENCE OF ANY ADVERTISING, OR AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY MERCHANT, CONTRACTOR, ADVERTISER, OR SPONSOR

Qualifications & exceptions

• Applies to Australia and New Zealand Consumers
• Except as expressly provided in Sections 6 and 12
• Applies to the fullest extent permitted by applicable law

Legal Rights & Agreement Rules · Restriction or exception

United States Consumers: permitted court cases go exclusively to San Francisco County or the user's federal district

For a United States Consumer, to the extent the parties are permitted under the Agreement to start litigation in a court, both the user and DoorDash agree that all claims and disputes relating in any way to the subject matter of the Agreement, the user's access or use of the Services, advertising or marketing communications, products or services received through the Services, or any aspect of the relationship or transactions, including contract, tort, statutory and unfair competition claims, will be litigated exclusively in the state or federal courts located in San Francisco County if the user is a California citizen or resident, and in the United States District Court for the district in which they reside if they are not.

Supporting quotations

If you are a United States Consumer, to the extent the parties are permitted under this Agreement to initiate litigation in a court, both you and DoorDash agree that all claims and disputes arising out of or relating in any way to the subject matter of the Agreement

will be litigated exclusively in the state or federal courts located in San Francisco County if you are a California citizen or resident, and in the United States District Court for the District in which you reside if you are not a California citizen or resident.

“United States Consumer” means your primary residence is in the United States, including Puerto Rico, a United States territory.

Qualifications & exceptions

• Applies to United States Consumers, a term that includes Puerto Rico residents
• Applies only where the Agreement permits litigation in a court
• Venue depends on whether the user is a California citizen or resident

Legal Rights & Agreement Rules · Restriction or exception

Canada Consumers: permitted court cases go exclusively to Toronto courts, except where the law prohibits

For a Canada Consumer, except where prohibited by applicable law, which includes the Province of Québec, and to the extent the parties are permitted under the Agreement to start litigation in a court, both the user and DoorDash agree that all claims and disputes arising out of or relating to the Agreement will be litigated exclusively in the Superior Court of Justice or the Federal Court of Canada residing in Toronto, Ontario.

Supporting quotations

If you are a Canada Consumer, except where prohibited by applicable law (which includes the Province of Québec)

will be litigated exclusively in the Superior Court of Justice or Federal Court of Canada residing in Toronto, Ontario.

“Canada Consumer” means your primary residence is in Canada.

Qualifications & exceptions

• Applies to Canada Consumers
• Does not apply where prohibited by applicable law, which includes the Province of Québec
• Applies only where the Agreement permits litigation in a court

Legal Rights & Agreement Rules · Restriction or exception

Australia and New Zealand: permitted court cases may be heard non-exclusively in Victoria or New Zealand courts

For Australia or New Zealand Consumers, to the extent the parties are permitted under the Agreement to start litigation in a court, both the user and DoorDash irrevocably agree that claims and disputes arising out of or relating to the Agreement will be litigated non-exclusively in the state or federal courts located in the State of Victoria and the Commonwealth of Australia for Australia Consumers, and in the courts located in New Zealand for New Zealand Consumers.

Supporting quotations

both you and DoorDash irrevocably agree that all claims and disputes arising out of or relating to the Agreement will be litigated non-exclusively in

for Australia Consumers, the state or federal courts located in the State of Victoria, Australia and the Commonwealth of Australia

for New Zealand Consumers, the courts located in New Zealand

“New Zealand Consumer” means your primary residence is in New Zealand.

Qualifications & exceptions

• Applies to Australia and New Zealand Consumers
• The courts named are non-exclusive
• Applies only where the Agreement permits litigation in a court

Account & Service Control · Permission or license

DoorDash may modify, suspend or end your access at its sole discretion, with or without notice and without liability

If the user violates the Agreement, DoorDash may respond based on factors including the egregiousness of the actions and whether a pattern of harmful behavior exists. In addition, at its sole discretion, DoorDash may modify or discontinue the Technology or Services, or modify, suspend or terminate the user's access, for any reason, with or without notice and without liability to the user or any third party. Where required by law, which may include the Province of Québec, DoorDash will give written notice of the suspension or termination with the reasons.

Supporting quotations

If you violate this Agreement, DoorDash may respond based on a number of factors including, but not limited to, the egregiousness of your actions and whether a pattern of harmful behavior exists.

at its sole discretion, DoorDash may modify or discontinue the Technology or Services, or may modify, suspend, or terminate your access to the Technology or the Services, for any reason, with or without notice to you and without liability to you or any third party.

Where required by law, which may include in the Province of Québec, we will provide you with written notice of the suspension or termination of your access to the Technology or the Services, including of the reasons which led us to take such action.

Qualifications & exceptions

• Response to a violation may depend on its egregiousness and whether a pattern of harmful behavior exists
• Written notice with reasons is given where required by law, which may include the Province of Québec

Legal Rights & Agreement Rules · Restriction or exception

DoorDash may also take legal action, and the Agreement and its surviving provisions stay enforceable after termination

In addition to suspending or terminating access, DoorDash reserves the right to take appropriate legal action, including civil, criminal or injunctive redress. Even after the user's right to use the Technology or Services is terminated, the Agreement remains enforceable against the user, and all provisions that by their nature should survive to give effect to them survive termination of the Agreement.

Supporting quotations

DoorDash reserves the right to take appropriate legal action, including without limitation, pursuing civil, criminal, or injunctive redress.

Even after your right to use the Technology or the Services is terminated, this Agreement will remain enforceable against you.

All provisions which by their nature should survive to give effect to those provisions shall survive the termination of this Agreement.

Qualifications & exceptions

• Provisions survive where by their nature they should survive to give effect to them

Not stated here

• The text does not list which provisions survive

Content & IP Rights · Procedure

DoorDash terminates repeat copyright infringers and takes copyright complaints with six required items

It is DoorDash's policy to terminate membership privileges of any User who repeatedly infringes copyright upon prompt notification by the copyright owner or its legal agent. A person who believes their work has been copied and posted on the Services in a way that constitutes infringement should give DoorDash's Copyright Agent: (a) an electronic or physical signature of the person authorized to act for the copyright owner; (b) a description of the copyrighted work; (c) a description of where on the Services the material is, with enough detail to locate it; (d) their address, telephone number and email address; (e) a written statement of a good faith belief that the use is not authorized by the owner, its agent or the law; and (f) a statement, under penalty of perjury, that the information is accurate and that they are the owner or authorized to act for the owner.

Supporting quotations

It is DoorDash’s policy to terminate membership privileges of any User who repeatedly infringes copyright upon prompt notification to DoorDash by the copyright owner or the copyright owner’s legal agent.

(a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest

(e) a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law

(f) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf

Qualifications & exceptions

• Termination of membership privileges applies to a User who repeatedly infringes copyright upon prompt notification by the copyright owner or its legal agent
• The statement of accuracy and authority is made under penalty of perjury

Content & IP Rights · Procedure

Copyright notices go to General Counsel at the address for the owner's country: US, Canada, Australia or New Zealand

A copyright infringement notice is sent to DoorDash's Copyright Agent at the address for the country where the copyright owner primarily resides or was formed. The addresses given are General Counsel, DoorDash, Inc., 303 2nd St., Suite 800 South, San Francisco, CA 94107 for the United States; General Counsel, DoorDash Technologies Canada, Inc., 1066 West Hastings St., Suite 2000, Vancouver, BC V6E 3X2 for Canada; General Counsel, DoorDash Technologies Australia Pty Ltd, Level 15, 222 Exhibition St., Melbourne, VIC 3000 for Australia; and General Counsel, DoorDash Technologies New Zealand, Quigg Partners, Level 7, 36 Brandon St., Wellington, 6011 for New Zealand.

Supporting quotations

This notice of a copyright infringement claim should be sent to DoorDash’s Copyright Agent at the address set forth below, based on the country in which the copyright owner primarily resides or was formed:

United States: General Counsel, DoorDash, Inc., 303 2nd St., Suite 800 South, San Francisco, CA 94107

Canada: General Counsel, DoorDash Technologies Canada, Inc., 1066 West Hastings St., Suite 2000, Vancouver, BC V6E 3X2, Canada

Australia: General Counsel, DoorDash Technologies Australia Pty Ltd, Level 15, 222 Exhibition St., Melbourne, VIC 3000, Australia

New Zealand: General Counsel, DoorDash Technologies New Zealand, Quigg Partners, Level 7, 36 Brandon St., Wellington, 6011, New Zealand

Qualifications & exceptions

• The address depends on the country where the copyright owner primarily resides or was formed

Not stated here

• The document gives no address for owners in other countries

Legal Rights & Agreement Rules · Restriction or exception

The Agreement creates no joint venture, partnership, employment or agency relationship

No joint venture, partnership, employment or agency relationship exists between the user, DoorDash or any third-party provider as a result of the Agreement or use of the Technology or Services.

Supporting quotations

No joint venture, partnership, employment, or agency relationship exists between you, DoorDash, or any third-party provider as a result of this Agreement or use of the Technology or Services.

Legal Rights & Agreement Rules · Restriction or exception

Governing law depends on the order: user state, Ontario, Victoria or New Zealand, with the FAA governing Section 14

The Agreement is governed by the laws of the state where the user resides for United States Orders, consistent with the Federal Arbitration Act, which governs Section 14 (the Mutual Arbitration Agreement). For Canada Orders it is the Province of Ontario and the laws of Canada applicable there, except where prohibited by applicable law, which includes the Province of Québec. For Australia Orders it is the State of Victoria, Australia, and for New Zealand Orders it is New Zealand.

Supporting quotations

for United States Orders, the state where you reside and consistent with the Federal Arbitration Act which governs Section 14 (Mutual Arbitration Agreement)

for Canada Orders, and except where prohibited by applicable law (which includes the Province of Québec), the Province of Ontario and the laws of Canada applicable therein

for Australia Orders, the State of Victoria, Australia; and (iv) for New Zealand Orders, New Zealand

Qualifications & exceptions

• For United States Orders, the law of the state where the user resides, consistent with the Federal Arbitration Act for Section 14
• For Canada Orders, Ontario law except where prohibited by applicable law, which includes the Province of Québec

Legal Rights & Agreement Rules · Restriction or exception

If part of the Agreement is invalid the rest stays in force, and delay in enforcing a right is not a waiver

Except as otherwise provided in the Agreement, if any provision is found invalid or unenforceable under applicable law, that does not affect the validity or enforceability of the remaining provisions, which remain in full force and effect. Unless otherwise required by law, any delay or failure by either party to enforce or insist on strict compliance with a provision, or to assert or exercise a right, power or privilege, is not a waiver of it and does not prevent that party from enforcing it or any other provision later.

Supporting quotations

if any provision of this Agreement is found to be invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity or enforceability of the remaining provisions of this Agreement

any delay or failure of either party to enforce or insist upon strict compliance with any provision of this Agreement or assert or exercise any right, power, or privilege under any provision of this Agreement shall not be construed as a waiver of such provision

Qualifications & exceptions

• Severability applies except as otherwise provided in the Agreement
• No-waiver applies unless otherwise required by law

Legal Rights & Agreement Rules · User right or choice

Complaints go to Customer Support; California residents can also contact the state Complaint Assistance Unit

A user with a complaint about the Services is directed to the Customer Support page. For United States Consumers who are residents of California, in accordance with California Civil Code section 1789.3, they may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834 or by telephone at (800) 952-5210.

Supporting quotations

If you have a complaint about the Services, please visit our

For United States Consumers who are residents of the State of California, and in accordance with California Civil Code § 1789.3, you may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834 or by telephone at (800) 952-5210.

Qualifications & exceptions

• The California Complaint Assistance Unit option is for United States Consumers who are residents of the State of California

Legal Rights & Agreement Rules · Restriction or exception

Apple App Store apps: the Agreement is with DoorDash only, DoorDash is solely responsible, and Apple owes no support

For Technology accessed through or downloaded from the Apple App Store (an 'App Store Sourced Application'), the user acknowledges that the Agreement is concluded between the user and DoorDash only, not Apple, and that DoorDash, not Apple, is solely responsible for the app and its content. Use of the app must comply with the App Store Terms of Service. The user also acknowledges that Apple has no obligation whatsoever to furnish maintenance and support services for the app.

Supporting quotations

The following applies to any Technology accessed through or downloaded from the Apple App Store (an “App Store Sourced Application”):

(A) the Agreement is concluded between you and DoorDash only, and not Apple; and (B) DoorDash, not Apple, is solely responsible for the App Store Sourced Application and content thereof.

Your use of the App Store Sourced Application must comply with the App Store Terms of Service.

Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App Store Sourced Application.

Qualifications & exceptions

• Applies to Technology accessed through or downloaded from the Apple App Store
• Use must comply with the App Store Terms of Service

Not stated here

• The App Store Terms of Service are not supplied in this document

Legal Rights & Agreement Rules · User right or choice

For Apple App Store apps, warranty failures go to Apple for a purchase-price refund; other claims are DoorDash

If an App Store Sourced Application fails to conform to an applicable warranty, the user may notify Apple, and Apple will refund the purchase price, if any. To the fullest extent permitted by applicable law, Apple then has no other warranty obligation for the app. As between DoorDash and Apple, any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty or condition are the sole responsibility of DoorDash. The document elsewhere says Apple is not responsible for addressing the user's or third parties' claims about the app.

Supporting quotations

In the event of any failure of the App Store Sourced Application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, for the App Store Sourced Application to you

As between DoorDash and Apple, any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty or condition will be the sole responsibility of DoorDash.

Qualifications & exceptions

• Applies to Technology accessed through or downloaded from the Apple App Store
• Apple's refund covers the purchase price, if any
• Apple's lack of other warranty obligations applies to the fullest extent permitted by applicable law

Legal Rights & Agreement Rules · Restriction or exception

For Apple App Store apps, Apple is not responsible for claims; DoorDash handles infringement claims

The user and DoorDash acknowledge that, as between them and Apple, Apple is not responsible for addressing the user's or any third party's claims relating to an App Store Sourced Application or its possession and use, including product liability claims, claims that the app fails to meet legal or regulatory requirements, and consumer protection claims. For third-party claims that the app or its possession and use infringes intellectual property rights, as between DoorDash and Apple, DoorDash, not Apple, is solely responsible for investigation, defense, settlement and discharge, to the extent required by the Agreement.

Supporting quotations

as between DoorDash and Apple, Apple is not responsible for addressing any claims you have or any claims of any third party relating to the App Store Sourced Application or your possession and use of the App Store Sourced Application

as between DoorDash and Apple, DoorDash, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim to the extent required by this Agreement.

Qualifications & exceptions

• Applies to Technology accessed through or downloaded from the Apple App Store
• The responsibility allocation is as between DoorDash and Apple
• DoorDash's responsibility for infringement claims applies to the extent required by the Agreement

Legal Rights & Agreement Rules · Restriction or exception

Apple and its subsidiaries can enforce the Agreement as third-party beneficiaries, and you must follow third-party terms

Apple and its subsidiaries are third-party beneficiaries of the Agreement as it relates to the user's licence of the App Store Sourced Application, and on the user's acceptance Apple has the right, and is deemed to have accepted the right, to enforce the Agreement against the user as related to that licence. Without limiting other terms, the user must comply with all applicable third-party terms of agreement when using the app. The earlier App Stores paragraph likewise says each App Store and its affiliates is an intended third-party beneficiary with the right to enforce the Agreement.

Supporting quotations

Apple, and Apple’s subsidiaries, are third-party beneficiaries of this Agreement as related to your license of the App Store Sourced Application

Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement as related to your license of the App Store Sourced Application against you as a third-party beneficiary thereof

you must comply with all applicable third-party terms of agreement when using the App Store Sourced Application

each App Store (and its affiliates) is an intended third-party beneficiary of this Agreement and has the right to enforce the terms and conditions of this Agreement

Qualifications & exceptions

• Apple's enforcement right relates to the user's licence of the App Store Sourced Application

Legal Rights & Agreement Rules · Restriction or exception

DoorDash emails to your last address count as notice even if undelivered; electronic notices count as written

Where DoorDash requires an email address, the user must provide their most current one. If the last email address provided is not valid or cannot deliver required notices, DoorDash's dispatch of the email nonetheless constitutes effective notice. The user agrees that agreements, notices, disclosures, payment or renewal notifications and other communications DoorDash provides electronically, such as by email or posting through the Services including in the account, satisfy any legal requirement that they be in writing or delivered in a particular manner. The user agrees they can store such electronic communications so they remain accessible unchanged.

Supporting quotations

you are responsible for providing DoorDash with your most current email address

DoorDash’s dispatch of the email containing such notice will nonetheless constitute effective notice

all agreements, notices, disclosures, payment or renewal notifications, and other communications that DoorDash provides to you electronically (such as through email or posting through the Services, including in your DoorDash account) satisfy any legal requirement that such communications be in writing or be delivered in a particular manner

Qualifications & exceptions

• Applies where DoorDash requires an email address
• Applies to notices required or permitted by the Agreement

Legal Rights & Agreement Rules · Procedure

You give notice to DoorDash through a Customer Support chat, effective the next business day after receipt

The user may give notice to DoorDash by visiting the Customer Support page and initiating a chat. Such notice is deemed given on the next business day after it is actually received by DoorDash. This paragraph is separate from the notice addresses given for arbitration, opt-out and copyright matters elsewhere in the Agreement.

Supporting quotations

You may give notice to DoorDash by visiting our

Such notice shall be deemed given on the next business day after such notice is actually received by DoorDash.

Qualifications & exceptions

• Notice is deemed given on the next business day after DoorDash actually receives it

Not stated here

• How this general notice route relates to the specific notice routes for arbitration, opt-out and copyright is not stated

Legal Rights & Agreement Rules · Restriction or exception

You cannot transfer the Agreement or your rights, but DoorDash can assign it without restriction

The Agreement and any rights and licences granted under it may not be transferred or assigned by the user but may be assigned by DoorDash without restriction. An attempted transfer or assignment in violation is null and void. The Agreement binds and benefits each party and its successors and permitted assigns. DoorDash may also subcontract any of its obligations without the user's prior written consent.

Supporting quotations

This Agreement, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by DoorDash without restriction.

Any attempted transfer or assignment in violation hereof shall be null and void.

DoorDash may subcontract any of its obligations under this Agreement without your prior written consent.

Qualifications & exceptions

• The user may not transfer or assign; DoorDash may assign without restriction
• Subcontracting by DoorDash needs no prior written consent from the user

Legal Rights & Agreement Rules · Restriction or exception

Prices use the currency where delivery or pickup occurs; do not use the Services where it is not legally allowed

Unless otherwise indicated, prices and other amounts displayed through the Services are in the currency of the jurisdiction where delivery or pickup occurs. The user must not access or use any portion of the Services if they are not legally allowed to do so where they are located.

Supporting quotations

all prices and other amounts displayed through the Services are in the currency of the jurisdiction where delivery or pickup occurs

You shall not access or use any portion of the

Services if you are not legally allowed to do so where you are located.

Qualifications & exceptions

• Currency rule applies unless otherwise indicated
• Legality is judged by where the user is located

Legal Rights & Agreement Rules · Permission or license

DoorDash may vary, modify or discontinue its websites or Technology, temporarily or permanently

DoorDash may from time to time vary, modify or discontinue, temporarily or permanently, any or all of its websites or the Technology.

Supporting quotations

We may from time to time vary, modify, or discontinue, temporarily or permanently, any or all of our websites or the Technology.

Legal Rights & Agreement Rules · Restriction or exception

English is the official language (English and French for Québec Canada Consumers); translations are courtesy copies

The official language of the Terms is English and French for Canada Consumers who reside in the Province of Québec, and English for all other consumers. Any discrepancy between the official language version and another version is resolved by reference to and interpreting the official language version, and other language versions are provided only as a courtesy. All language versions are intended to convey the same rights and obligations. By selecting a preferred language on the platform, the user confirms they have had the opportunity to review and understand the Terms in that language.

Supporting quotations

the official language of these Terms is English and French for Canada Consumers who reside in the Province of Québec and English for all other consumers

any discrepancy or conflict between the official language version and any other language version will be resolved with reference to and by interpreting the official language version

any other language version that we may make available is being provided only as a courtesy

By selecting your preferred language through the platform, you confirm that you have had the opportunity to review and understand these Terms in that language

Qualifications & exceptions

• English and French are official for Canada Consumers who reside in the Province of Québec; English for all other consumers

Legal Rights & Agreement Rules · Restriction or exception

This Agreement is the final, complete agreement and does not change any separate employment or contractor agreement

The Agreement is the final, complete and exclusive agreement of the parties on its subject matter and supersedes and merges all prior discussions on that subject matter. Nothing in it supersedes, amends or modifies the terms of any separate agreement between the user and DoorDash relating to their work as an employee or independent contractor, including an Independent Contractor Agreement governing their work as a Delivery Provider.

Supporting quotations

This Agreement is the final, complete, and exclusive agreement of the parties with respect to the subject matter hereof and supersedes and merges all prior discussions between the parties with respect to such subject matter.

nothing in this Agreement shall supersede, amend, or modify the terms of any separate agreement(s) between you and DoorDash relating to your work as an employee or independent contractor

Qualifications & exceptions

• Separate agreements on work as an employee or independent contractor are unaffected

Legal Rights & Agreement Rules · Context

DoorDash, Inc. lists its San Francisco address and a customer support telephone number for the United States

The Agreement invites questions or comments and lists contact information. For the United States it gives DoorDash, Inc., 303 2nd Street, Suite 800, San Francisco, CA 94107, a Customer Support link and the telephone number +1 (855) 973-1040. The Canada entry begins in this section and continues after it.

Supporting quotations

DoorDash welcomes your questions or comments regarding this Agreement.

DoorDash, Inc.

303 2nd Street, Suite 800

Telephone Number: +1 (855) 973-1040

Qualifications & exceptions

• United States entry

Legal Rights & Agreement Rules · Context

DoorDash Technologies Canada, Inc. lists a Vancouver contact address and a Customer Support telephone number

For Canada, the contact information lists 1055 West Hastings Street, Suite 1700, Vancouver BC V6E 2E9, a Customer Support link and the telephone number +1 (647) 957-7219. This differs from the Vancouver address given elsewhere in the Agreement for arbitration notices and copyright claims (1066 West Hastings Street, Suite 2000); the document does not explain the difference.

Supporting quotations

1055 West Hastings Street

Suite 1700

Vancouver BC V6E 2E9

Telephone Number: +1 (647) 957-7219

Qualifications & exceptions

• Canada entry

Not stated here

• The document does not say why the Vancouver contact address differs from the arbitration and copyright notice address

Legal Rights & Agreement Rules · Context

DoorDash Technologies Australia Pty Ltd lists a Melbourne address and a Customer Support telephone number

For Australia, the contact information lists DoorDash Technologies Australia Pty Ltd ACN 634 446 030, Level 15 222 Exhibition Street, Melbourne, VIC 3000, Australia, a Customer Support link and the telephone number 1800 958 316.

Supporting quotations

DoorDash Technologies Australia Pty Ltd ACN 634 446 030

Level 15 222 Exhibition Street

Melbourne, VIC 3000, Australia

Telephone Number: 1800 958 316

Qualifications & exceptions

• Australia entry

Legal Rights & Agreement Rules · Context

DoorDash Technologies New Zealand lists a Wellington address c/o Quigg Partners and a Customer Support telephone number

For New Zealand, the contact information lists DoorDash Technologies New Zealand NZCN 8252064, Quigg Partners, Level 7, 36 Brandon Street, Wellington, 6011, New Zealand, a Customer Support link and the telephone number 64-800-001-188.

Supporting quotations

DoorDash Technologies New Zealand NZCN 8252064

Quigg Partners

Level 7, 36 Brandon Street,

Wellington, 6011, New Zealand

Telephone Number: 64-800-001-188

Qualifications & exceptions

• New Zealand entry