Privacy requests may require authentication or third-party identity verification
DraftKings takes reasonable identity-verification steps under applicable law. Account holders may be verified through existing authentication and required to reauthenticate before data is disclosed, corrected or deleted. Non-account holders are also verified; steps depend on data sensitivity and jurisdiction. If these methods fail, DraftKings may use an appropriate third-party verification service.
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When we receive a privacy request, we will take reasonable steps to verify the identity of the requestor in accordance with applicable law.
In the event the requestor has a password-protected Account with us, we may verify the requestor's identity through our existing authentication practices and may require the requestor to re-authenticate themself before disclosing, correcting, or deleting the Account holder's data.
In the event a requestor does not have a password-protected Account, we will take reasonable steps to verify their identity in accordance with applicable law prior to responding to a request. The verification steps may vary depending on the sensitivity of the personal information and the jurisdiction where the requestor is located. In the event we cannot verify a requestor's identity using these methods, we may use an appropriate third-party verification service.
Qualifications & exceptions
Verification varies by applicable law, jurisdiction, data sensitivity and account status.
Account & Service Control · User right or choice
Uninstalling stops app collection; account closure has separate steps
The notice says uninstalling an app stops information collection by that app using the normal device or app-network uninstall process. Apple users may initiate account closure from Login & Security in My Account or Profile in the app. You may also follow the Close Account page instructions and contact customer support with an account-deletion request. Uninstalling is not itself a promise to erase previously collected information.
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You may stop all collection of information by our Applications by uninstalling the Applications. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application network.
In the event you use an Apple device, you may initiate the closure of your account from the Login & Security tab of the My Account or Profile page within the Application.
You may also request to delete your Account by visiting the Close Account page, following the instructions on that page, and then contacting the DraftKings Customer Support Team with your Account deletion request.
Qualifications & exceptions
Stops app collection through uninstall, with separate account-closure procedures.
Account access and legally available access or portable-copy requests differ
You can view certain personal information in your account. Depending on local law, you may request information collected in the preceding twelve months or a longer period required by law. A readily usable portable copy may be requested where legally available and technically feasible. Requests remain subject to verification and the notice’s scope and legal limitations.
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You may access certain personal information by viewing it within your Account. Depending on the applicable law of your jurisdiction, you may also request access to personal information that we have collected about you during the past twelve (12) months (or during a longer period in the event provided by applicable law) by using the methods specified below. Depending on the applicable law of your jurisdiction, where technically feasible, you may also request a portable copy of your personal information in a readily usable format.
Requests will be subject to verification procedures as described above in this Section 7.
Qualifications & exceptions
Depends on applicable law; portability also requires technical feasibility.
Subject to verification and applicable scope limits.
You may request correction and are responsible for flagging inaccurate data
DraftKings takes reasonable steps consistent with applicable law to maintain complete, current and accurate information. You are also responsible for telling it when held information is incomplete, outdated or inaccurate and may request amendment. The notice’s request procedure and legal limits apply.
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We take reasonable steps to ensure that the information we collect and process about an individual is complete, up-to-date and accurate, consistent with the requirements of applicable law. However, you also have a responsibility to inform us in the event any of your personal information that we hold is incomplete, outdated, or inaccurate. In the event you believe the personal information we hold about you is incomplete, outdated, or inaccurate, you may request that we amend your personal information.
Qualifications & exceptions
Subject to the applicable request, verification and legal requirements.
Account & Service Control · Procedure
Submit data requests through Privacy Center while logged into your account
Access, deletion and correction requests go through DraftKings Privacy Center while logged into the account; questions or additional requests go to privacy@draftkings.com. Identity-verification data may be required. DraftKings may deny or partly fulfill requests based on legal rights or duties and promises reasons for denials. For temporary or permanent account closure, it directs you to support@draftkings.com.
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To submit a request to access, delete, or correct your personal information, please visit DraftKings Privacy Center by clicking here. When submitting a request through DraftKings Privacy Center, please ensure you are logged into your Account. If you have additional questions or requests, please contact us at privacy@draftkings.com.
Please note that we may be required to collect certain personal information for the purposes of verifying your identify before fulfilling your request. Please also note that we may deny or fulfill a request only in part based on our legal rights and obligations.
In the event we deny a request or part of a request, we will provide information about the reason for the denial. In the event you wish to temporarily or permanently close your Account, please email us at support@draftkings.com.
Qualifications & exceptions
Verification and legal rights or obligations may limit fulfillment.
California access, deletion and correction requests also have a phone option
California consumers can submit access, deletion or correction requests through Privacy Center while logged in, or call (415) 917-2764. Additional questions or requests go to privacy@draftkings.com. Section 7’s identity verification and legal limitations apply, including possible partial fulfillment and regulated retention periods.
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To submit a request to access, delete, or correct your personal information, please visit DraftKings Privacy Center by clicking here. When submitting a request through DraftKings Privacy Center, please ensure you are logged into your Account. CA Consumers may also submit such requests to DraftKings by calling (415) 917-2764.
Please note that we may be required to collect certain personal information for the purposes of verifying your identify before fulfilling your request. Please also note that we may deny or fulfill a request only in part based on our legal rights and obligations.
Qualifications & exceptions
For California consumers; subject to verification and Section 7 limitations.
California consumers may use an authorized agent with proof of authority
California consumers may use an authorized agent to request access, correction or deletion. The notice describes an agent as a person or entity registered with the California Secretary of State and authorized by the consumer. DraftKings may require written permission and agent identity verification, and may deny a request lacking proof of authority. This reports the notice’s stated agent requirements.
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CA Consumers may use an authorized agent to submit requests to access, delete, or correct their personal information. An authorized agent is a person or entity registered with the California Secretary of State that a CA Consumer has authorized to act on their behalf. In the event you choose to submit a privacy request to us through an authorized agent, we may require that you provide the agent with written permission to do so and that the agent verify their own identity with us. In the event your privacy request is submitted by an agent without proof that they have been authorized by you to act on your behalf, we may deny the request.
Qualifications & exceptions
For California access, deletion or correction requests; proof of authority and agent verification may be required.
Account & Service Control · User right or choice
Covered residents can seek processing confirmation, access, correction and deletion
Covered consumers may request confirmation of processing and access, correction and deletion of personal information. Delaware, Oregon and certain other states additionally allow requests for a list of third-party recipients as defined by law. Requests go through Privacy Center while logged in, with questions to privacy@draftkings.com. Section 7’s verification, legal retention and possible denial or partial fulfillment limitations apply.
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Covered Consumers have the right to request that we confirm whether or not we are processing their personal information and the right to request to access, correct, and delete their personal information. Residents of Delaware, Oregon, and certain other states may also request a list of third parties (as defined in applicable law) to whom we have disclosed personal information.
To submit a request to access, delete, or correct your personal information, please visit DraftKings Privacy Center by clicking here. When submitting a request through DraftKings Privacy Center, please ensure you are logged into your Account. If you have additional questions or requests, please contact us at privacy@draftkings.com . See Section 7 for additional details and limitations.
With respect to deletion requests, as a regulated entity, we may be required to retain numerous categories of personal information for periods prescribed by law, which may often span several years.
Qualifications & exceptions
Only covered consumers under applicable state law; recipient-list rights vary by state.
Consumers in Canada may request access, use information and correction, with Ontario Gaming excluded
Consumers located in Canada have supplementary rights subject to Canadian-law exceptions. They may request access to information in DraftKings’ custody and control, information about use and disclosure, and updates or correction of inaccuracies in information in its custody or control. The notice excludes Ontario’s open regulated online Gaming market, which has a separate policy.
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Consumers located in Canada ("Canadian Consumers") have certain rights concerning their personal information under applicable Canadian federal and provincial privacy laws.
Please note that this privacy notice does not apply to DraftKings' personal information collection, use, and disclosure practices related to Gaming consumers participating in the open and regulated Internet gaming market in Ontario, which participation is governed by a separate privacy policy.
Subject to exceptions under Canadian privacy laws, Canadian Consumers have the right to:
Request access to their personal information in our custody and control;
Request information about the use and disclosure of their personal information; and
Request to update, rectify or correct any inaccuracies in their personal information in our custody or control.
Qualifications & exceptions
Consumers located in Canada, subject to Canadian-law exceptions; Ontario regulated online Gaming is excluded.
Québec consumers may obtain or transfer a structured copy unless serious difficulties prevent it
Canadian consumers physically in Québec may have a right to a copy of personal information in a structured, commonly used format or to request sharing with an authorized third party, unless this presents serious practical difficulties. This is a Québec-specific possibility, not a universal portability promise.
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Canadian Consumers physically located in Québec may also have the right to receive a copy of their personal information in a structured, commonly used format or to request that we share such information with an authorized third party, unless doing so poses serious practical difficulties.
Qualifications & exceptions
Physical presence in Québec; serious practical difficulties are an exception.
Canadian rights requests use Privacy Center and may require verification
Consumers in Canada exercise these rights through Privacy Center while logged in. Questions go to the Data Privacy Officer at privacy@draftkings.com. DraftKings may collect information to verify identity before responding; Section 7 describes further cookie and advertising options.
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To exercise these rights, please visit DraftKings Privacy Center by clicking here. When submitting a request through DraftKings Privacy Center, please ensure you are logged into your Account. If you have additional questions, please contact our Data Privacy Officer at privacy@draftkings.com. Please note that we may be required to collect certain personal information for the purposes of verifying your identify before responding to your request. For more information on your privacy options, including with respect to cookies and interest-based advertising, please see Section 7.
Qualifications & exceptions
For Canadian consumers within this notice’s scope; identity verification may be required.
Account & Service Control · Procedure
Privacy questions and security or fraud reports go to the Data Privacy Officer
The notice directs questions about personal information, rights, practices or the notice, and reports of suspected or actual security violations or harmful or unlawful activity including account fraud, to the Data Privacy Officer at privacy@draftkings.com.
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Any inquiries or comments regarding your personal information and privacy rights, our data privacy practices, this privacy notice, or any reports regarding suspected or actual security violations or harmful or unlawful activity, including, but not limited to, fraud on your Account should be directed to our Data Privacy Officer via email to privacy@draftkings.com.
Account & Service Control · User right or choice
California residents may request categories, purposes, recipients and specific data
California consumers may request access and disclosures covering at least the prior twelve months: categories of data collected and sources, business-purpose disclosures and recipient supplier categories, categories sold and third-party buyer categories if any, collection/sharing/sale purposes, and specific pieces collected. Requests follow the notice’s verification and legal-limit procedures.
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As described in this Section 12, CA Consumers have the right to request access to personal information we collect about them. The CCPA provides more details on the requests CA Consumers can make. CA Consumers have the right to request that we disclose the following information for the period covering at least the twelve (12) months preceding their request:
the categories of personal information we collected about you;
the categories of sources from which we collected personal information about you;
the categories of personal information that we have disclosed about you for our business purposes and the categories of suppliers to which the personal information was disclosed;
the categories of personal information that we sold to third parties and the categories of third parties to whom the personal information was sold, if any;
the business or commercial purpose(s) for which personal information about you was collected, shared, or sold; and
the specific pieces of personal information we collected about you.
Qualifications & exceptions
California consumers; at least the preceding twelve months; subject to verification and applicable limits.
Account & Service Control · User right or choice
California residents may request correction of inaccurate information
California consumers can ask DraftKings to correct inaccurate personal information it maintains. Section 7’s verification, procedure and legal limitations apply; this is a right to request rather than a promise to change every disputed record.
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CA Consumers have the right to request that we correct inaccurate personal information we maintain about them. See Section 7 for additional details and limitations.
Qualifications & exceptions
California consumers, subject to Section 7’s request and legal limitations.
Account & Service Control · User right or choice
Certain covered residents may appeal an unsatisfactory privacy-request outcome
Certain covered consumers may appeal a privacy-request outcome by using Privacy Center while logged in. Alternatively they may email privacy@draftkings.com with “Appeal” in the subject. The wording does not promise this right to every consumer regardless of applicable state law.
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Certain Covered Consumers may have the right to submit an appeal in the event they are not satisfied with the outcome of a privacy request. To submit an appeal request, please ensure you are logged into your Account and visit DraftKings Privacy Center by clicking here. Otherwise, please send appeal requests via email to privacy@draftkings.com with "Appeal" in the subject line of the message.
Qualifications & exceptions
Only certain covered consumers have the stated appeal right.
Account & Service Control · Procedure
Authorized agents can submit opt-outs where the state law provides that right
Covered residents in Colorado, Connecticut, Delaware, Nebraska, New Hampshire, New Jersey, Oregon, Texas or another state providing the right may designate an agent for an opt-out. The submission must identify the agent’s role and give the agent information needed for verification. DraftKings may ask the consumer to confirm authorization.
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In the event you are a Covered Consumer residing in Colorado, Connecticut, Delaware, Nebraska, New Hampshire, New Jersey, Oregon, Texas, or another state with a consumer privacy law that provides for the right, you may designate an authorized agent to make an opt-out request on your behalf. When submitting the opt-out request, please ensure the authorized agent is identified as an authorized agent and ensure that the agent has the necessary information to complete the verification process. We may request that you confirm that you have permitted the authorized agent to act on your behalf.
Qualifications & exceptions
For opt-outs in states that provide this agent right; verification and authorization confirmation may be required.
Account & Service Control · User right or choice
Massachusetts Gaming consumers may request use details, copies, corrections and restrictions
Qualifying Massachusetts Gaming consumers may request a description of data use under the cited regulations, a structured, commonly used machine-readable copy held by DraftKings or its vendors, correction of inaccurate or outdated information, and additional restrictions on particular uses. These requests are subject to applicable law and Section 7’s verification, exceptions and limitations.
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Subject to applicable law, including, but not limited to, verification requirements, exceptions, and limitations discussed in Section 7, MA Gaming Consumers have the right to request:
A description of how their personal information is being used in accordance with 205 CMR 257.00;
Access to a copy of their personal information maintained by DraftKings or its service providers and other vendors in a structured, commonly used and machine-readable format;
Updates to their personal information to correct inaccurate or out-of-date information;
The imposition of additional restriction(s) on the use of their personal information for particular uses.
Qualifications & exceptions
Only qualifying Massachusetts Gaming consumers; subject to verification and applicable legal limits.
Cross-references
defined by (model-proposed): Massachusetts Gaming rights depend on location at registration — The Massachusetts Gaming rights belong to consumers who registered a Gaming Account while physically in Massachusetts, not every person who later visits or resides there.
Massachusetts Gaming requests and denial appeals use Privacy Center
Qualifying Massachusetts Gaming consumers submit access, correction, deletion/anonymization requests or denial appeals through Privacy Center while logged in. Questions and additional requests go to privacy@draftkings.com, subject to Section 7’s additional limits.
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To submit a request to access, delete/anonymize, or correct your personal information or to appeal a denial of a privacy request, please visit DraftKings Privacy Center by clicking here. When submitting a request through DraftKings Privacy Center, please ensure you are logged into your Account. For additional questions or requests, please contact us at privacy@draftkings.com. See Section 7 for additional details and limitations.
Qualifications & exceptions
For the Massachusetts Gaming audience; logged-in requests and applicable verification are required.