Leaving the program requires contacting support and closing accounts
To be excluded, the policy requires contacting support@draftkings.com and terminating your DraftKings, Jackpocket and Golden Nugget Online Casino accounts. It says the Agreement remains binding after account termination or termination or suspension of the policy or program.
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Supporting quotations
In the event you wish to be excluded from the Program, you must contact support@draftkings.com and terminate your DraftKings account, Jackpocket account, and Golden Nugget Online Casino account.
This Agreement constitutes a legal agreement between you and DraftKings and shall apply and be binding on you even after termination of your DraftKings account, Jackpocket account, and Golden Nugget Online Casino Customer account, the termination of this Policy, or the suspension or termination of the Program.
Account & Service Control · Restriction or exception
VIP hosting requires US or Canadian residence, marketing eligibility and age 21
VIP hosting is unavailable and may be discontinued if your residential address is outside the United States or Canada, you are under 21, or you have not opted into DraftKings marketing or cannot receive it. Customers who decline VIP hosting or request no contact from DraftKings or a host are also excluded.
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Supporting quotations
Access to VIP hosting is not available to, and may be discontinued for, the following Customers:
Customers with a residential address outside of the United States or Canada;
Customers who have not opted into receiving marketing communications from DraftKings or are ineligible to receive marketing from DraftKings;
Customers who have declined VIP hosting or requested not to be contacted by DraftKings and/or a VIP host;
Account & Service Control · Restriction or exception
Gaming concerns, restricted play and inactivity can end VIP hosting
DraftKings may deny or discontinue VIP hosting for potential responsible-gaming or fraud concerns or when it has limited a customer's play, under its sole discretion for any reason or none. Hosting is also unavailable after more than 90 days without a DraftKings wager or contest entry.
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Supporting quotations
Access to VIP hosting is not available to, and may be discontinued for, the following Customers:
Customers identified by DraftKings with potential responsible gaming or fraud concerns, as determined by DraftKings in its sole and absolute discretion for any reason or no reason;
Customers who have had their play on DraftKings limited by DraftKings, as determined by DraftKings in its sole and absolute discretion for any reason or no reason;
Customers who have not placed a wager or entered a contest on DraftKings for more than ninety (90) days;
Account & Service Control · Restriction or exception
Abuse or suspected terms violations can disqualify VIP hosting
VIP hosting can be unavailable or discontinued for abuse of hosting privileges or abusive, threatening or harassing conduct toward a host, DraftKings or an employee. DraftKings also excludes customers it suspects of violating its terms. The policy gives DraftKings sole discretion in these determinations, for any reason or none.
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Access to VIP hosting is not available to, and may be discontinued for, the following Customers:
Customers who have abused their VIP hosting privileges or have been abusive, threatening, or harassing to their VIP host, DraftKings, or any DraftKings employee, in each case, as determined by DraftKings in its sole and absolute discretion for any reason or no reason;
Customers suspected of violating any terms of use of DraftKings, as determined by DraftKings in its sole and absolute discretion for any reason or no reason; and
Account & Service Control · Restriction or exception
Override or gifted status alone does not qualify for Elite Rewards
Customers given a tier through an override must reach that tier by accruing Tier Credits before they qualify for Elite Rewards. The later Elite clause limits participation to Diamond and Onyx, excludes gifted tier status and status extensions, and requires an invitation intended for the customer. A forwarded email or screenshot does not confer eligibility.
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Users who have reached their status tier due to an override and not by accruing Tier Credits are not eligible for Elite Rewards unless they reach the tier by accruing Tier Credits.
Customers in the Diamond and Onyx tiers may be eligible to participate in the Elite Rewards portion of the Program (“Elite Rewards”) where Customers may be eligible to select and receive additional merchandise, travel, event tickets, and experiences (“Elite Rewards Gifts”). Only Customers in the Diamond and Onyx tiers are eligible to participate in the Elite Rewards portion of the Program, and Customers who have been gifted Diamond or Onyx tier status or status extension are not eligible to participate in Elite Rewards. To be eligible to participate in the Elite Rewards portion of the Program, Customers must receive an invitation from DraftKings to participate in Elite Rewards, and the offer to participate in Elite Rewards is only valid for the intended recipient. Individuals or Customers who receive an offer to participate in Elite Rewards via an email forward, screenshot, or other means shall not be eligible to participate in the Elite Rewards portion of the Program. DraftKings may, in its sole and absolute discretion, for any reason or no reason, revoke a Customer’s participation in the Elite Rewards portion of the Program, revoke any Elite Rewards Gifts, and/or require the return of any Elite Rewards Gifts.
Qualifications & exceptions
Qualifying Diamond or Onyx status and a personal invitation are required.
contrast (model-proposed): Onyx Room access can follow earned Onyx status or host designation — Host gift designation can provide Onyx Room access, whereas gifted tier status does not qualify for Elite Rewards. These are separate benefits with different eligibility rules.
Elite Rewards requires qualifying Diamond or Onyx status and a personal invitation
Elite Rewards offers selected merchandise, travel, tickets and experiences to qualifying Diamond and Onyx customers. Gifted tier status or status extensions do not qualify. DraftKings must invite the customer personally; forwarded emails, screenshots or other transferred offers confer no eligibility. DraftKings can revoke participation or gifts and require gifts to be returned at its sole discretion for any reason or none.
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Customers in the Diamond and Onyx tiers may be eligible to participate in the Elite Rewards portion of the Program (“Elite Rewards”) where Customers may be eligible to select and receive additional merchandise, travel, event tickets, and experiences (“Elite Rewards Gifts”). Only Customers in the Diamond and Onyx tiers are eligible to participate in the Elite Rewards portion of the Program, and Customers who have been gifted Diamond or Onyx tier status or status extension are not eligible to participate in Elite Rewards. To be eligible to participate in the Elite Rewards portion of the Program, Customers must receive an invitation from DraftKings to participate in Elite Rewards, and the offer to participate in Elite Rewards is only valid for the intended recipient. Individuals or Customers who receive an offer to participate in Elite Rewards via an email forward, screenshot, or other means shall not be eligible to participate in the Elite Rewards portion of the Program. DraftKings may, in its sole and absolute discretion, for any reason or no reason, revoke a Customer’s participation in the Elite Rewards portion of the Program, revoke any Elite Rewards Gifts, and/or require the return of any Elite Rewards Gifts.
Qualifications & exceptions
Qualifying Diamond or Onyx status plus an invitation intended for that customer; participation and gifts remain revocable.
Cross-references
contrast (model-proposed): The cruise row includes Gold, while general Elite Rewards eligibility is narrower — The cruise row marks Gold as well as Diamond and Onyx, while general Elite participation is limited to invited Diamond and Onyx. The source does not explain the precise relationship; Gold is not treated as generally Elite-eligible.
Account & Service Control · Restriction or exception
Closing an account forfeits its Crowns, Tier Credits and tier status
Voluntary or involuntary closure or termination of a DraftKings, Golden Nugget Online Casino or Jackpocket account forfeits all Crowns associated with it. The same account event also forfeits its associated Tier Credits and tier status. The ordinary Crown nonexpiration statement does not prevent this closure forfeiture.
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Crowns do not expire, unless stated otherwise by DraftKings, in DraftKings’ sole and absolute discretion, for any reason or no reason.
In the event a Customer’s DraftKings, Golden Nugget Online Casino, or Jackpocket account is voluntarily or involuntarily closed or terminated, all Crowns associated with that account will be forfeited.
In the event a Customer’s DraftKings, Golden Nugget Online Casino, or Jackpocket account is voluntarily or involuntarily closed or terminated, all Tier Credits and the Customer’s tier status associated with that account will be forfeited.
Customers must check attendance eligibility for themselves and their guests
For event, experience or travel rewards, customers must determine and meet all attendance eligibility requirements, including age requirements, for themselves and guests. DraftKings or associated venues, hotels or spaces may bar attendance at all or part of the reward if anyone does not qualify. Additional waivers or releases may also be a condition of attendance.
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For any Reward or Elite Rewards Gift involving attendance at an event, experience, and/or travel:
Customer is solely responsible for determining and fulfilling any attendance eligibility requirements for Customer and Customer’s guests’ (in the event any) participation in or attendance at a Reward or Elite Rewards Gift, including, without limitation, any age requirements, and Customer acknowledges and agrees that DraftKings or any venues, hotels, or spaces associated with a Reward or Elite Rewards Gift may prohibit Customer or Customer’s guests’ (in the event any) participation in or attendance at a Reward, or any component of a Reward or Elite Rewards Gift, in the event Customer or Customer’s guest(s) (in the event any) do not meet all applicable eligibility requirements to attend the Reward or Elite Rewards Gift;
Customer hereby acknowledge that Customer and any of Customer’s guest(s) (in the event any) may be required to sign additional waivers and/or releases related to Customer and Customer’s guests’ (in the event any) participation in or attendance at a Reward or Elite Rewards Gift as a pre-condition of Customer and Customer’s guests’ (in the event any) attendance at or participation in a Reward or Elite Rewards Gift;
Qualifications & exceptions
Eligibility and waiver requirements can apply to guests as well as the customer.
Onyx Room may provide a VIP casino lobby and higher-limit games
DraftKings may offer eligible casino customers an Onyx Room VIP-themed lobby in certain jurisdictions, possibly including higher-limit games and live-dealer tables with exclusive minimum and maximum bets. Exclusive progressive jackpots tied to high-limit games may be available where permitted. DraftKings may change, suspend or terminate eligibility, access or benefits immediately without notice.
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Subject to the rules, terms, and conditions of this Policy, DraftKings may offer eligible casino Customers access to certain Onyx Room membership benefits. DraftKings may modify, suspend, or terminate the eligibility requirements required to access, or restrict access to, the Onyx Room at any time and without notice, effective immediately. Onyx Room provides eligible Customers access to a VIP-themed casino game lobby in certain jurisdictions. The Onyx Room may also include access to higher limit games and live dealer tables with minimum and maximum bet configurations that are exclusive to Onyx Room members. In permitted jurisdictions, Onyx Room members may also be eligible to participate in exclusive progressive jackpots tied to high limit games. DraftKings may modify, suspend, or terminate the Onyx Room membership benefits available to Customers at any time and without notice, effective immediately.
Qualifications & exceptions
Eligible casino customers and permitted jurisdictions only; particular benefits are discretionary.
Account & Service Control · Context
Onyx Room access can follow earned Onyx status or host designation
The ordinary path described for Onyx Room requires earning at least 175,000 Tier Credits during January 3–January 2 to achieve Onyx status; the tier table also requires an invitation for Onyx. Access may lag attainment by 24–28 hours. DraftKings may instead offer Room benefits through a host gift designation. That alternative does not override the separate prohibition on gifted status for Elite Rewards. Room access also requires an invitation or qualification through Onyx tier or host designation and compliance with the Room's other eligibility rules.
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To be eligible for Onyx Room benefits, a Customer must earn at least one hundred seventy-five thousand (175,000) Tier Credits during a year (January 3 – January 2) in order to achieve Onyx tier status. There may be a 24-28 hour delay from when a Customer achieves Onyx tier status to when such Customer is granted Onyx Room benefits. Customers may also be offered access to Onyx Room membership benefits through host gift designation, as determined in DraftKings’ sole discretion.
Customers have not been explicitly invited or qualified for Onyx Room membership benefits through Onyx Tier or host designation;
175,000 & Invite Required
Customers in the Diamond and Onyx tiers may be eligible to participate in the Elite Rewards portion of the Program (“Elite Rewards”) where Customers may be eligible to select and receive additional merchandise, travel, event tickets, and experiences (“Elite Rewards Gifts”). Only Customers in the Diamond and Onyx tiers are eligible to participate in the Elite Rewards portion of the Program, and Customers who have been gifted Diamond or Onyx tier status or status extension are not eligible to participate in Elite Rewards. To be eligible to participate in the Elite Rewards portion of the Program, Customers must receive an invitation from DraftKings to participate in Elite Rewards, and the offer to participate in Elite Rewards is only valid for the intended recipient. Individuals or Customers who receive an offer to participate in Elite Rewards via an email forward, screenshot, or other means shall not be eligible to participate in the Elite Rewards portion of the Program. DraftKings may, in its sole and absolute discretion, for any reason or no reason, revoke a Customer’s participation in the Elite Rewards portion of the Program, revoke any Elite Rewards Gifts, and/or require the return of any Elite Rewards Gifts.
Qualifications & exceptions
24–28 hour access delay is possible; host-gift access remains discretionary and distinct from Elite Rewards.
Cross-references
contrast (model-proposed): Override or gifted status alone does not qualify for Elite Rewards — Host gift designation can provide Onyx Room access, whereas gifted tier status does not qualify for Elite Rewards. These are separate benefits with different eligibility rules.
Account & Service Control · Restriction or exception
Onyx Room requires age 21, or 19 in Ontario
Customers younger than 21 are ineligible for Onyx Room, except that the minimum is 19 in Ontario, Canada. Access or membership benefits may be discontinued immediately for ineligibility. The policy also excludes customers who were not explicitly invited or qualified through Onyx tier or host designation.
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Customers are not eligible for and may immediately have their Onyx Room membership benefits revoked or access discontinued if:
Customers are under the age of twenty-one (21) or nineteen (19) in the province of Ontario, Canada;
Customers have not been explicitly invited or qualified for Onyx Room membership benefits through Onyx Tier or host designation;
Account & Service Control · Restriction or exception
Flagged accounts, inactivity and misconduct can end Onyx Room access immediately
Onyx Room benefits may be revoked or access discontinued immediately for accounts flagged for potential responsible-gaming, fraud-related or suspicious-activity concerns; inactive, suspended or investigated accounts; abuse of DraftKings products or inappropriate behavior toward staff; or other failure to comply with the policy.
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Customers are not eligible for and may immediately have their Onyx Room membership benefits revoked or access discontinued if:
Customers, or their accounts, have been flagged for potential responsible gaming fraud-related concerns, or potentially suspicious activity;
Customers’ accounts are inactive, suspended, or under investigation;
Customers have abused access to DraftKings’ products or services or engaged in inappropriate behavior toward DraftKings or its personnel; or
Customers have not otherwise complied with the rules, terms, and conditions of this Policy.
Account & Service Control · Restriction or exception
Losing Onyx Room qualification has open-game and Connecticut jackpot exceptions
DraftKings may revoke Onyx Room access when a customer no longer qualifies for Onyx or a host gift designation is revoked. Before losing access, customers may be entitled to finish open and active games or rounds; access then ends. For customers located in Connecticut who opted into an ongoing exclusive Onyx Room progressive jackpot, access is retained until that jackpot concludes or the customer opts out.
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DraftKings may revoke a Customer’s access to Onyx Room membership benefits if a Customer is no longer qualified for Onyx tier status or if the host gift designation for Onyx Room membership benefits is revoked, as determined in DraftKings’ sole discretion. Prior to losing access to Onyx Room membership benefits, a Customer may be entitled to complete any open and active games or rounds, but once such open or active games or rounds are completed, Customer’s access to Onyx Room membership benefits shall be revoked. For Customers that are located in the state of Connecticut, if a Customer opted into an ongoing Onyx Room exclusive progressive jackpot, such Customer will retain access to Onyx Room membership benefits until the applicable exclusive Onyx Room jackpot concludes or such Customer opts out of such exclusive Onyx Room jackpot.
Qualifications & exceptions
The continuation language accompanies loss of tier qualification or host designation; Connecticut protection requires an existing opt-in to an ongoing exclusive jackpot.
Cross-references
qualifies (model-proposed): Onyx Room access can follow earned Onyx status or host designation — When Onyx Room qualification or host designation ends, open-game continuation may apply, and opted-in Connecticut customers retain access through the exclusive jackpot or opt-out.
DraftKings reserves broad powers to revoke program eligibility, balances and benefits
DraftKings may revoke or modify program eligibility, Crowns, Tier Credits, tier status, Elite participation or Elite Credits at any time for any reason or none. It may also withhold, revoke or require return of program rewards or benefits, in addition to other remedies. The separate Onyx Room clause preserves specified open-game and Connecticut jackpot continuation when access ends through loss of tier qualification or host designation.
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A Customer’s eligibility for the Program, their Crowns balance, Tier Credits, tier status, participation in Elite Rewards, and/or Elite Rewards Credits may be revoked or modified by DraftKings at any time, in DraftKings sole and absolute discretion, for any reason or no reason, and DraftKings may, without limitation and in addition to any other rights or remedies available to DraftKings under this Policy or under applicable law, withhold, revoke, or require you to return any Rewards and/or benefits awarded or given to a Customer in connection with the Program.
DraftKings may revoke a Customer’s access to Onyx Room membership benefits if a Customer is no longer qualified for Onyx tier status or if the host gift designation for Onyx Room membership benefits is revoked, as determined in DraftKings’ sole discretion. Prior to losing access to Onyx Room membership benefits, a Customer may be entitled to complete any open and active games or rounds, but once such open or active games or rounds are completed, Customer’s access to Onyx Room membership benefits shall be revoked. For Customers that are located in the state of Connecticut, if a Customer opted into an ongoing Onyx Room exclusive progressive jackpot, such Customer will retain access to Onyx Room membership benefits until the applicable exclusive Onyx Room jackpot concludes or such Customer opts out of such exclusive Onyx Room jackpot.
Qualifications & exceptions
The specific Onyx Room continuation terms accompany loss of tier qualification or host designation.
Account & Service Control · Restriction or exception
Participants represent that they are of legal majority and US or Canadian residents
Participation or acceptance of rewards or Elite Gifts represents that the customer has reached the age of majority required by applicable law or regulation and is a legal resident of the United States or Canada. These are general promises; specific benefits separately impose their own age rules, such as 21 for VIP hosting and 21 for Onyx Room, or 19 in Ontario.
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By participating in the Program and/or accepting any Rewards or Elite Rewards Gifts, you represent and warrant to DraftKings that: (i) you understand, agree to, and will abide by the Agreement in regard to the Program, the redemption of Crowns, the use of Crowns to bid in auctions, the redemption of Elite Rewards Credits or Elite Rewards Gifts, and the receipt of any Rewards, Elite Rewards Gifts, and/or benefits associated with the Program (ii) you will abide by all applicable laws in the jurisdiction where you are located while participating in the Program (including entering any contests and making any wagers), Rewards, or Elite Rewards Gift, (iii) you are of the age of majority as required by applicable law or regulation, (iv) you are a legal resident of the United States or Canada, and (iv) you are, while performing a Crown Earning Activity, physically located in a US state or Canadian province or territory in which daily fantasy sports contests, sports betting, iGaming, lottery courier, and/or horse wagering, as applicable, are either expressly permitted by all applicable laws and regulations or not prohibited by the same.
Customers under the age of twenty-one (21).
Customers are under the age of twenty-one (21) or nineteen (19) in the province of Ontario, Canada;
Qualifications & exceptions
Specific benefit age thresholds apply in addition to the general age-of-majority representation.
Eligible account holders are automatically enrolled
People with an active, valid DraftKings, Jackpocket or Golden Nugget Online Casino account maintained under the applicable terms are automatically enrolled. Crowns are loyalty points; enrollment remains subject to the policy's eligibility requirements and ordinary earning activities require Silver tier or higher. Participants also represent that they are of legal majority and legal US or Canadian residents, and that Crown earning occurs in a permitted US or Canadian location for the relevant activity.
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Crowns are a form of player loyalty points (“Crowns”). Individuals with an active and valid DraftKings account, Jackpocket account, or Golden Nugget Online Casino account created and maintained pursuant to the applicable Terms of Use will be automatically enrolled in the Program and eligible to earn Crowns, subject to any requirement for eligibility set forth herein (such individuals, “Customers”).
Crowns may be earned by a Customer holding the status of Silver tier or higher (i.e. Silver, Gold, Diamond, or Onyx)
By participating in the Program and/or accepting any Rewards or Elite Rewards Gifts, you represent and warrant to DraftKings that: (i) you understand, agree to, and will abide by the Agreement in regard to the Program, the redemption of Crowns, the use of Crowns to bid in auctions, the redemption of Elite Rewards Credits or Elite Rewards Gifts, and the receipt of any Rewards, Elite Rewards Gifts, and/or benefits associated with the Program (ii) you will abide by all applicable laws in the jurisdiction where you are located while participating in the Program (including entering any contests and making any wagers), Rewards, or Elite Rewards Gift, (iii) you are of the age of majority as required by applicable law or regulation, (iv) you are a legal resident of the United States or Canada, and (iv) you are, while performing a Crown Earning Activity, physically located in a US state or Canadian province or territory in which daily fantasy sports contests, sports betting, iGaming, lottery courier, and/or horse wagering, as applicable, are either expressly permitted by all applicable laws and regulations or not prohibited by the same.
Qualifications & exceptions
An active, valid account and the applicable eligibility requirements are required; ordinary Crown earning starts at Silver.
General age, residence and activity-location representations apply.
The tier year runs January 3 through January 2 in Pacific Time
Beginning January 3, 2026, tier placement may depend on credits earned during the defined year. The policy defines that year as January 3 at 12:00:01 a.m. through January 2 at 11:59:59 p.m. of the following year, in prevailing Pacific Time. It says tier-credit counts and status reset at year end. DraftKings may also revoke or modify status and withhold, revoke or demand return of tier-related prizes, gifts, perks or rewards at its sole discretion for any reason or none. The later table nevertheless lists rollover caps of 500 for Silver, 4,000 for Gold, 15,000 for Diamond and 25,000 for Onyx. The policy does not explain in the supplied provisions how that rollover is applied alongside the reset.
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Beginning January 3, 2026, a Customer may be placed in a particular tier for a calendar year based upon the number of Tier Credits the Customer earned in such calendar year. For purposes of calculating a Customer’s tier status and accrued Tier Credits, (i) the calendar year begins on January 3 at 12:00:01 A.M. prevailing Pacific Time (“PT”) and ends on January 2 at 11:59:59 PM PT of the following calendar year; and (ii) Tier Credits counts and tier status reset at the end of each calendar year. DraftKings may, in its sole and absolute discretion for any reason or no reason, revoke or modify a Customer’s tier status and/or withhold, revoke, or require the return of any prizes, gifts, perks, and/or rewards awarded or given to a Customer in connection with the Customer’s tier status.
Rollover Tier Credits
Up to 500 Tier Credits
Up to 4,000 Tier Credits
Up to 15,000 Tier Credits
Up to 25,000 Tier Credits
Qualifications & exceptions
Uses the policy's January 3–January 2 year and prevailing Pacific Time; DraftKings retains discretion over status and benefits.
The table provides tier-specific rollover caps alongside the reset rule.
Not stated here
The mechanics and timing of applying rollover alongside the year-end reset are not specified.
Cross-references
contrast (model-proposed): Tier Credit rollover caps vary by tier — The policy states an annual reset yet lists tier-specific rollover caps. Both are retained; the supplied provisions do not explain the rollover mechanics or timing alongside the reset.
VIP hosting for Diamond and Onyx has additional eligibility limits
The table marks VIP hosting for Diamond and Onyx, but the footnote excludes people under 21, residents outside the US or Canada, those not opted into or eligible for marketing, those declining hosting or contact, and those with over 90 days without a DraftKings wager or contest. DraftKings can also deny or discontinue hosting for responsible-gaming or fraud concerns, limited play, abusive behavior or suspected terms violations under its stated discretion.
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Access to VIP Hosting3
X
X
Access to VIP hosting is not available to, and may be discontinued for, the following Customers:
Customers with a residential address outside of the United States or Canada;
Customers who have not opted into receiving marketing communications from DraftKings or are ineligible to receive marketing from DraftKings;
Customers who have declined VIP hosting or requested not to be contacted by DraftKings and/or a VIP host;
Customers identified by DraftKings with potential responsible gaming or fraud concerns, as determined by DraftKings in its sole and absolute discretion for any reason or no reason;
Customers who have had their play on DraftKings limited by DraftKings, as determined by DraftKings in its sole and absolute discretion for any reason or no reason;
Customers who have not placed a wager or entered a contest on DraftKings for more than ninety (90) days;
Customers who have abused their VIP hosting privileges or have been abusive, threatening, or harassing to their VIP host, DraftKings, or any DraftKings employee, in each case, as determined by DraftKings in its sole and absolute discretion for any reason or no reason;
Customers suspected of violating any terms of use of DraftKings, as determined by DraftKings in its sole and absolute discretion for any reason or no reason; and
Customers under the age of twenty-one (21).
Qualifications & exceptions
The age, residence, marketing, activity and conduct restrictions apply in addition to tier status.