EA uses your information to troubleshoot, run surveys, answer your requests and send account and purchase notices
To support you, EA uses your information to help identify and troubleshoot problems with your account or Services; facilitate surveys or questionnaires; communicate with you and respond to your requests or questions; and manage and send confirmations and important information about your account, Services, purchases, subscriptions and warranties.
Details
Why
Customer support and account communications
Supporting quotations
To provide you support, including to:
Help identify and troubleshoot problems with your account or Services;
Facilitate surveys or questionnaires;
Communicate with you and respond to your specific requests or questions; and
Manage and send you confirmations and important information about your account, Services, purchases, subscriptions, and warranties.
Account & Service Control · Company commitment
Most EA Services are for adults; children get age-appropriate experiences until they reach the age of majority
EA says most of its Services are intended for adults, but children may access them online. It says it tries to give children age-appropriate experiences using data minimization and privacy by design and by default, considers children's best interests and developmental maturity at different ages, and that when children reach the age of majority in their country or territory they may receive the adult experience. Depending on a child's age, parents or guardians may need to give permission for the child to access certain online features.
Details
Who
Children accessing EA online Services
Supporting quotations
Depending on the age of the child accessing our online Services, parents or guardians may need to provide permission to enable their child to access certain online features of our Services.
Although the majority of EA Services are intended for adults, EA recognizes the importance of protecting the privacy of children who may access our Services online.
We strive to ensure that children who access our Services receive age-appropriate experiences by employing data minimization, privacy by design, and default practices.
We consider the best interests of children when determining the age-appropriate experience they receive and take into account the developmental maturity of children of different ages.
When children reach the age of majority in their country or territory, they may receive the adult experience.
Qualifications & exceptions
Stated as efforts ("We strive"), not guarantees.
Parental permission depends on the child's age and the feature.
Account & Service Control · Company commitment
For children under the local age of digital consent, EA obtains parental consent when the law requires it
When players identify themselves as children under the minimum age of digital consent set by their country's or territory's law, EA will obtain consent from parents for the use of their children's personal information, when required by applicable law. For example, on certain Services parents can create a child EA Account, and with parental consent EA collects and uses certain of the child's personal information to manage that account.
Details
Condition
Player identifies as under the local minimum age of digital consent
Condition
When required by applicable law
Supporting quotations
When players identify themselves as being children under the minimum age of digital consent guidelines set by the law of individual countries or territories, we will:
(1) obtain consent from parents for the use of their children's personal information, when required by applicable law.
For example, we allow parents to create a child EA Account on certain Services, and with parental consent EA will collect and use certain children’s personal information to manage a child EA Account;
Qualifications & exceptions
Triggered when players identify themselves as under the local minimum age of digital consent.
Parental consent is obtained "when required by applicable law".
Child EA Accounts are available on certain Services only.
Not stated here
The policy does not state the age thresholds for each country.
Account & Service Control · Company commitment
For children, EA disables features that let them share identifying information unless a parent consents
For players identified as children under the age of digital consent, EA will disable features in certain Services that could let a child share information that directly identifies them, unless a parent has given relevant consent to EA or to the third-party platform the child plays on. EA also says it will respect third-party console parental controls as they apply to game features (such as chat or user-generated content) that could let a child provide personal information in online or multiplayer games.
Details
Exception
Unless a parent has provided relevant consent
Supporting quotations
(2) disable features in certain Services that could allow a child to share information that directly identifies them, unless a parent has provided relevant consent to us or the third-party platform on which their child is playing.
For example, we will respect third-party (console) parental controls as they apply to game features that could allow a child to provide personal information in online or multiplayer games (such as through chat or user generated content);
Qualifications & exceptions
Applies in "certain Services".
A parent's consent to EA or to the console platform lifts the restriction.
Not stated here
Which Services and features are affected is not listed.
Account & Service Control · User right or choice
Parents can revoke consent and review or delete their child's information by contacting EA
EA offers parental controls and choices. A parent or guardian who wants to revoke previously given consent, review information collected from their child, or have that information deleted can contact EA through the options in Section 12 (Contact Us). EA summarizes the privacy settings for children's use of its Services on its Player and Parental Tools page and encourages parents to talk with their children about the risks of disclosing personal information online.
Details
Who
Parent or guardian
Supporting quotations
(5) offer parental controls and choices.
If you are a parent or guardian and wish to revoke your previously provided consent, review information collected from your child or have that information deleted, please contact us via the options in Section 12: Contact Us.
You and your child should review the privacy settings applicable to their use of our Services, a summary of which is available on our Player and Parental Tools page: https://www.ea.com/commitments/positive-play/parental-controls.
Qualifications & exceptions
Requests go through the Section 12 contact options.
Not stated here
The Player and Parental Tools page is linked but not supplied.
EA may ask you to verify account ownership before acting on a privacy rights request
To protect your account security and personal information, EA may ask you to verify that you own the account before it processes a request to exercise your data privacy rights. Verification can include being logged into your EA Account, confirming ownership of and access to the account's email address, and/or confirming other unique account details.
Details
Condition
Before EA processes a privacy rights request
Supporting quotations
To protect your account security and personal information, you may be asked to verify your account ownership prior to us processing your request to exercise your data privacy rights.
Verification methods include being logged into your EA Account, confirming ownership and access to the email address associated with your account, and/or confirming other unique account details.
Qualifications & exceptions
Uses "may be asked".
Account & Service Control · Procedure
An authorized agent can make privacy requests for you, but you must usually verify the account yourself
You can use an authorized agent to make a request to exercise your data privacy rights, starting through EA Help. If the agent is exercising your right to deletion, access or correction, EA requires you to verify your account ownership directly with EA, unless you have given the agent a valid power of attorney consistent with California law that includes comparable proof of account ownership.
Details
Exception
Valid power of attorney consistent with California law
Supporting quotations
You can use an authorized agent to make a request to exercise your data privacy rights.
Please contact us at EA Help (help.ea.com) to initiate that request.
If you use an authorized agent to exercise your right to deletion, access, or correction, we will require that you verify your account ownership directly with us, unless you have provided your agent with a valid power of attorney consistent with California law that includes a comparable proof of account ownership.
Qualifications & exceptions
Direct verification applies to deletion, access and correction requests.
Exception: a valid power of attorney consistent with California law with comparable proof of ownership.
Account & Service Control · User right or choice
You can access your personal information, download your EA Account data, and ask EA Help for more
You can access the personal information EA holds about you, including the categories collected, where it was collected from, why and how it is used, and who may receive it (including to whom it may be sold or shared, as defined by applicable law). EA says the general details are in this policy; for information specific to you, you can download a copy of your EA Account information from the "Your EA Data" tab in your EA Account, and contact EA Help for further details.
Details not recorded for this card
Supporting quotations
Your right to access (or "know"). You can access the personal information we hold about you, including the categories of personal information collected, where we collect it from, why and how we use it, and who may receive this information (including to whom it may be sold or shared, as those terms are defined under applicable law).
The generally applicable details about our processing are provided in this Policy.
With respect to the information specific to our processing of your information, you can download a copy of your EA Account information by visiting your EA Account (https://myaccount.ea.com/cp-ui/downloaddata/index) and clicking the "Your EA Data" tab.
To receive further details, please contact us at EA Help (help.ea.com).
Qualifications & exceptions
Offered as provided by applicable law.
The self-service download covers EA Account information.
You can ask EA to correct inaccurate personal information, sometimes through self-service tools
You can request correction of your personal information where it is inaccurate. In some cases EA may provide self-service tools, such as those on the EA Account customer portal, that let you update some of your personal information.
Details
Condition
Information is inaccurate
Supporting quotations
Your right to correction. You can request correction of your personal information where it is inaccurate.
In some cases, we may provide self-service tools, such as those on the EA Account customer portal, that enable you to update some of your personal information: https://myaccount.ea.com/cp-ui/aboutme/index.
Qualifications & exceptions
Applies where information is inaccurate.
Self-service tools are available only in some cases and cover only some information.