Content & IP Rights · Company practice
EA may monitor, record, review and keep your voice and text chats and other user content to moderate it
EA may monitor, record, review and retain voice or text communications and other user-generated content ("UGC", as defined in its User Agreement) in its Services in order to moderate inappropriate content that violates its policies, such as its Positive Play Charter. Moderation includes detecting, investigating and removing inappropriate UGC, and potentially sanctioning players EA finds to be violating its policies.
Details
- What it covers
- Voice or text communications and other user-generated content
- Why
- Moderating inappropriate content that violates EA policies
Supporting quotations
We may also monitor, record, review, and retain voice or text communications, and other user-generated Content ("UGC", as defined in our User Agreement at https://tos.ea.com/legalapp/WEBTERMS/US/en/PC2/), in our Services for purposes of moderating inappropriate Content that violate our policies (like our Positive Play Charter at https://www.ea.com/commitments/positive-play/charter).
Moderation includes detecting, investigating and removing inappropriate UGC, as well as potentially sanctioning those players whose activities we find as violating our policies.
Qualifications & exceptions
- Purpose: moderating inappropriate content that violates EA policies.
- Sanctions are "potential", applied to players EA finds in violation.
Not stated here
- The User Agreement definition of UGC and the Positive Play Charter are linked but not supplied.
Cross-references
- referred to by (model-proposed): Social-feature communications may be read by other players and EA, become public, and be used for anti-cheat purposes — Section 2(D), cited for social-feature communications, also covers monitoring and retaining voice, text and user content for moderation.