These balance terms take priority over conflicting Epic TOS provisions
These terms govern the prepaid Epic Account Balance and incorporate the Epic Games Terms of Service. If the two conflict about access to or use of the balance, these balance terms control. The incorporated TOS text is not supplied here.
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Supporting quotations
These Epic Account Balance Terms and Conditions (“Terms”) governing access to and use of the prepaid balance service (the “Epic Account Balance”) provided by Epic (defined below), are supplemented by the Epic Games Terms of Service located at https://www.epicgames.com/tos (the “Epic TOS”), which are incorporated into these Terms by reference. If there is any conflict between these Terms and the Epic TOS, these Terms will control regarding access to and use of the Epic Account Balance.
Qualifications & exceptions
Priority applies to access to and use of Epic Account Balance.
Not stated here
The incorporated TOS provisions are not supplied in this document.
Legal Rights & Agreement Rules · Restriction or exception
Individual arbitration and a class-action waiver apply outside the EU exception
By accepting these terms, you and Epic agree to binding individual arbitration for disputes under them, with a waiver of individual court proceedings and class actions as explained in the Epic TOS. The arbitration and class-action waiver do not apply if you live in the European Union. The separate TOS procedures and any further qualifications are not supplied here.
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Supporting quotations
IMPORTANT: THE EPIC TOS CONTAIN AN ARBITRATION AND CLASS-ACTION WAIVER PROVISION THAT REQUIRES YOU AND EPIC TO RESOLVE DISPUTES IN BINDING, INDIVIDUAL ARBITRATION AND TO GIVE UP THE RIGHT TO GO TO COURT INDIVIDUALLY OR AS PART OF A CLASS ACTION. BY ENTERING INTO THESE TERMS, YOU AND EPIC AGREE TO RESOLVE DISPUTES ARISING UNDER THESE TERMS IN BINDING, INDIVIDUAL ARBITRATION, AS EXPLAINED IN THE EPIC TOS. THE ARBITRATION AND CLASS-ACTION WAIVER PROVISION DOES NOT APPLY TO YOU IF YOU LIVE IN THE EUROPEAN UNION.
Any dispute or claim arising from or relating to these Terms is subject to the provisions relating to binding arbitration and class action wavier (which do not apply to you if you reside in the European Union), governing law, disclaimer of warranties and limitation of liability, and all other provisions in the Epic TOS available at https://www.epicgames.com/tos. You agree to those provisions by accepting these Terms.
Qualifications & exceptions
The agreement points to the Epic TOS for how arbitration operates.
Not stated here
Arbitration procedures and any further TOS qualifications are outside this supplied source.
Epic Services includes its websites, stores, games, applications and other products or services, including Fortnite, the Epic Games Store and Epic digital storefronts. The document asks you to review these balance terms, the Epic TOS and any other terms applying to the specific services you use with the balance. This definition does not make every service or product eligible for balance purchases.
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Supporting quotations
Please read these Terms (which include a change in terms provision below) and the Epic TOS carefully before you start to use your Epic Account Balance, and carefully review other terms that may apply to your use of specific Epic Services with your Epic Account Balance. By “Epic Services” we mean any of our websites, stores, games, applications, or other Epic Games products or services we make available to you, such as Fortnite, Epic Games Store, or any of Epic’s digital storefronts.
Your Epic Account Balance may only be used to make purchases from participating Epic Services that offer products in the same currency as your Epic Account Balance.
Qualifications & exceptions
Balance purchases are limited to participating services in the same currency.
Not stated here
Additional service-specific terms are not supplied here.
Your primary residence determines the balance provider
For US residents, the provider is Epic Games, Inc., a Maryland corporation with its principal business offices in Cary, North Carolina. For residents outside the US, it is Epic Games Commerce GmbH, a Swiss limited liability company with its registered office in Root D4, Switzerland. These terms address the registered holder of the Epic Games account.
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Supporting quotations
In these Terms, “we”, “our”, “us” or “Epic” means the provider of the Epic Account Balance in the location of your primary residence:
a. If you reside in the United States, Epic Games, Inc., a Maryland Corporation having its principal business offices at Box 254, 2474 Walnut Street, Cary, North Carolina, 27518, U.S.A.; or
b. If you reside outside the United States, Epic Games Commerce GmbH, a Swiss company with limited liability, having its registered office at Platz 10 6039 Root D4, Switzerland.
and “you” or “your” means the registered holder of the Epic Games account.
Qualifications & exceptions
“You” means the registered account holder.
Charges & Financial Obligations · Restriction or exception
Charges and added funds are prepaid, with limited refunds
All balance-related charges and amounts added are payable in advance. Epic does not voluntarily redeem or refund them, in whole or part and regardless of payment method, except as expressly provided in these terms. Statutory refund rights remain unaffected. If you are entitled to a refund for a purchase paid from the balance, that amount returns to the balance.
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ALL CHARGES YOU INCUR IN CONNECTION WITH THE EPIC ACCOUNT BALANCE AND ALL AMOUNTS YOU PLACE IN THE EPIC ACCOUNT BALANCE ARE PAYABLE IN ADVANCE AND WE DO NOT GRANT VOLUNTARY REDEMPTIONS OR REFUNDS IN WHOLE OR IN PART, REGARDLESS OF THE PAYMENT METHOD, EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS. HOWEVER, NOTHING IN THESE TERMS WILL AFFECT ANY STATUTORY RIGHTS THAT MAY ENTITLE YOU TO A REFUND REGARDLESS OF EPIC POLICY.
If you are entitled to a refund for a purchase made with your Epic Account Balance, you will be refunded back to your Epic Account Balance for that amount.
Qualifications & exceptions
Express exceptions in these terms and statutory refund rights remain.
An eligible balance-funded purchase refund returns to the balance.
Cross-references
qualified by (model-proposed): Eligible purchase refunds go back to your balance — The general refusal of voluntary redemptions does not erase express or statutory refund entitlements. When a balance-funded purchase qualifies for a refund, the refund destination is the balance.
Balance access and purchases may stop during downtime
The balance can be inaccessible or under maintenance, preventing balance checks, additions and purchases. Epic commits to reasonable efforts to minimize downtime and, where possible, to give an estimated restoration time. This is not a promise of uninterrupted access or a fixed restoration deadline.
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Supporting quotations
PLEASE NOTE THAT FROM TIME TO TIME YOUR EPIC ACCOUNT BALANCE MAY BE INACCESSIBLE OR UNDER MAINTENANCE, AND AT SUCH TIMES YOU MAY NOT BE ABLE TO REVIEW YOUR BALANCE, ADD AMOUNTS, OR MAKE PURCHASES. EPIC WILL MAKE REASONABLE EFFORTS TO MINIMIZE DOWNTIME AND, WHERE POSSIBLE, PROVIDE AN ESTIMATED TIME OF RESTORATION.
Qualifications & exceptions
Restoration estimates are provided where possible.
The commitment is to reasonable efforts to minimize downtime.
Cross-references
contrast (model-proposed): You can view your balance and outgoing transactions on the payments page — The payments-page clause offers viewing at any time, while the downtime clause warns that maintenance or inaccessibility may prevent balance checks. This is a reviewed availability tension, not a guarantee of continuous access.
Account & Service Control · Restriction or exception
Using the balance requires internet access and an account in good standing
You need a working internet connection and an Epic Games account in good standing to access and use the balance.
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Supporting quotations
To access and use the Epic Account Balance, you must have a working internet connection and an Epic Games account in good standing.
Information provided through balance use follows Epic’s privacy policy
Epic says information you provide as part of using the balance will be handled according to its linked privacy policy. This document does not supply that policy’s detailed data practices.
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Supporting quotations
Any information you provide to us as part of using the Epic Account Balance will be handled according to Epic’s privacy policy available at
Qualifications & exceptions
Applies to information provided as part of using the balance.
Not stated here
The linked privacy policy’s data practices are not supplied here.
Accepting these terms activates use of your own balance
You must accept these terms before using the balance. After activation you may add amounts and use it at participating Epic Services, subject to the same-currency purchase restriction. You may open, access and use only one balance and may not use someone else’s.
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To begin using your Epic Account Balance, you must accept these Terms. Once activated, you may add amounts to your Epic Account Balance, and use it at participating Epic Services. You may only open, access, and use one Epic Account Balance, and you may not use anyone else’s Epic Account Balance.
Your Epic Account Balance may only be used to make purchases from participating Epic Services that offer products in the same currency as your Epic Account Balance.
Qualifications & exceptions
Only one balance, with no use of another person’s balance.
Purchases require a participating service offering products in the balance currency.
Charges & Financial Obligations · Company practice
Epic chooses which top-up methods remain available
You may add money using payment methods Epic supports. Epic can disable any such method at any time. Added amounts become available immediately after any pending or transaction periods required by the payment method have ended, rather than necessarily when you initiate the top-up.
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You may add amounts to your Epic Account Balance using payment methods supported by Epic (“Top Up Methods”). Epic supports Top Up Methods at its own discretion and may disable any Top Up Method at any time. Any amounts you add will be available for use immediately following any pending or transaction periods required by your Top Up Method.
Qualifications & exceptions
Availability of added funds follows the payment method’s pending or transaction periods.
Charges & Financial Obligations · Restriction or exception
Promotional top-ups and gift cards can carry additional conditions
Promotional codes Epic provides as top-up methods may have promotion, offer or coupon conditions. Gift cards or voucher codes Epic makes available for top-ups will have additional terms specific to the gift card. Those additional terms are not supplied in this document.
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Any promotional code provided to you by Epic for use as a Top Up Method may be subject to additional terms and conditions associated with the promotion, offer, or coupon. Any gift card or voucher code (“Gift Card”) that Epic may make available for redemption as a Top Up Method will be subject to additional terms and conditions specific to the Gift Card.
Qualifications & exceptions
Promotional-code conditions may apply; gift-card-specific conditions will apply.
Not stated here
The specific promotional and gift card conditions are not supplied.
Account & Service Control · Restriction or exception
Using a top-up method represents that you are over the local age of majority
When using a top-up method, you represent that you are over the legal age of majority in your country of residence and authorized to use that payment method. This representation is tied to topping up; the text does not state a separate numerical age for all balance use.
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When you use a Top Up Method, you represent to Epic that you are over the legal age of majority in your country of residence and you are authorized to use the Top Up Method.
Qualifications & exceptions
You must also be authorized to use the chosen payment method.
Charges & Financial Obligations · Permission or license
You authorize top-up charges including fees and currency conversion charges
Using a top-up method authorizes Epic or its third-party payment processors to charge the balance amount you choose to add, together with any fees or conversion charges incurred. This clause does not state fee amounts or conversion rates.
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Further, you authorize Epic or its third-party payment processors to charge your Top Up Method for any balance you choose to add together with any fees or conversion charges incurred.
Qualifications & exceptions
Includes fees and conversion charges actually incurred.
Not stated here
Fee amounts and conversion rates are not stated in this clause.
Charges & Financial Obligations · Restriction or exception
Unused balances generally do not expire, but exceptions can apply
The terms say unused balances do not expire. Promotional credits or coupons may expire under their promotion terms, and the usage section says additional conditions, including balance expiration periods, may apply in certain jurisdictions. No applicable jurisdictions or periods are identified here.
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Unused balances in your Epic Account Balance do not expire. However, promotional amounts such as credits or coupons may expire pursuant to the terms of such promotions.
Additional conditions, including balance expiration periods, may apply in certain jurisdictions.
Qualifications & exceptions
Promotional amounts may expire under their own terms.
Jurisdiction-specific expiration conditions may also apply.
Not stated here
The affected jurisdictions and their expiration periods are not specified in this document.
Cross-references
qualified by (model-proposed): The terms cap stored amounts and total transactions — The usage clause permits jurisdiction-specific expiration periods, qualifying the earlier general no-expiration rule in addition to its express promotional-amount exception.
Charges & Financial Obligations · Company practice
Epic may retain remaining funds after balance closure
Unless these terms say otherwise, Epic may retain remaining amounts after closure. If deemed unclaimed property, the amounts may be reported or surrendered to the appropriate authority as applicable law requires. Closure stops both further additions and use of remaining amounts; statutory refund rights are preserved by the terms.
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Unless stated otherwise in these Terms, once your Epic Account Balance is closed, any amounts remaining on it may be retained by Epic, or if it is deemed unclaimed property may be reported and/or surrendered to the applicable authority, as required by applicable law.
Once your Epic Account Balance has been closed, you will not be able to add new amounts or use any remaining amounts in your Epic Account Balance.
HOWEVER, NOTHING IN THESE TERMS WILL AFFECT ANY STATUTORY RIGHTS THAT MAY ENTITLE YOU TO A REFUND REGARDLESS OF EPIC POLICY.
Qualifications & exceptions
Subject to contrary provisions in these terms and statutory refund rights.
Unclaimed property is handled as applicable law requires.
Cross-references
qualifies (model-proposed): You can request closure, which stops use of remaining funds — The right to request closure does not promise recovery of the remaining balance: retained funds and unclaimed-property treatment remain subject to contrary terms and statutory refund rights.
Charges & Financial Obligations · Restriction or exception
Balance purchases require participating services and matching currency
The balance can buy products only from participating Epic Services offering products in the balance currency. Some products may be ineligible; Epic says it will post updates in the account-balance FAQ. The document does not supply the current product exclusions.
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Your Epic Account Balance may only be used to make purchases from participating Epic Services that offer products in the same currency as your Epic Account Balance. Certain products may be ineligible for purchase using Epic Account Balance; we will post any updates at
Qualifications & exceptions
Some products may be excluded even at participating services.
Not stated here
The linked FAQ’s current product exclusions are not supplied.
Charges & Financial Obligations · Permission or license
Epic may charge applicable transaction taxes
If a balance transaction is taxable, Epic may charge the relevant sales tax, VAT or other indirect taxes. This clause does not set tax rates.
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If a transaction involving Epic Account Balance is subject to any taxes (including sales taxes, VAT, or other indirect taxes), then Epic may also charge you for those taxes.
You must pay any purchase shortfall with another method
When a requested purchase exceeds your available balance, the remainder must be paid using other available payment methods.
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If you make a purchase request for an amount that exceeds the balance in your Epic Account Balance, the remainder must be paid with other available payment methods.
Account & Service Control · Restriction or exception
You are responsible for all uses of your balance
As the registered account holder, you are responsible for transactions made using your balance, including transactions by other people. You may not use anyone else’s balance. The separate loss clause links Epic’s exclusion of liability for your losses, and your liability for Epic’s losses from another person’s use, to your actions or failure to act; the all-use responsibility clause does not remove that stated causation limit.
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You are responsible for all uses of your Epic Account Balance, including all transactions made by you or anyone else using your Epic Account Balance.
and “you” or “your” means the registered holder of the Epic Games account.
You may only open, access, and use one Epic Account Balance, and you may not use anyone else’s Epic Account Balance.
Epic will not be liable for any loss that you may incur resulting from your actions or failure to act, such as someone else using your Epic Account Balance, either with or without your knowledge. However, you will be liable for losses incurred by Epic due to someone else using your Epic Account Balance if caused by your actions or failure to act.
Qualifications & exceptions
The separate loss allocation requires your actions or failure to act to cause the loss.
Cross-references
narrowed by (model-proposed): Loss liability depends on your actions or failure to act — General responsibility for balance use must be read with the separate loss clause: its allocations retain the stated causal connection to the holder’s actions or failure to act.
If you are entitled to a refund for a purchase paid from the balance, the amount paid that way is refunded to the balance. This specifies the destination of an eligible refund and does not make every purchase refundable.
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If you are entitled to a refund for a purchase made with your Epic Account Balance, you will be refunded back to your Epic Account Balance for that amount.
Qualifications & exceptions
Only if you are entitled to a purchase refund.
Cross-references
qualifies (model-proposed): Charges and added funds are prepaid, with limited refunds — The general refusal of voluntary redemptions does not erase express or statutory refund entitlements. When a balance-funded purchase qualifies for a refund, the refund destination is the balance.
Charges & Financial Obligations · Restriction or exception
The terms cap stored amounts and total transactions
Within any 24-hour period, the aggregate amount stored in your balance may not exceed USD 500 or its equivalent in the balance currency. Total transactions from and to the balance may not exceed USD 500 in any 24 hours or USD 5,000 in any 12 months, again using the equivalent in the balance currency. These are stated as totals from and to the balance, not separate inbound and outbound allowances. Additional jurisdiction-specific conditions, including expiration periods, may apply.
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Within any twenty-four (24) hour period, the aggregate total amount stored in your Epic Account Balance may not exceed USD 500 (or equivalent in account balance currency). In addition, the total transactions from and to your Epic Account Balance may not exceed USD 500 (or equivalent in account balance currency) within any twenty-four (24) hour period and USD 5000 (or equivalent in account balance currency) within any twelve (12) month period. Additional conditions, including balance expiration periods, may apply in certain jurisdictions.
Qualifications & exceptions
Limits use the equivalent in the balance currency.
Additional conditions may apply in some jurisdictions.
Not stated here
The source does not identify the jurisdictions or their additional conditions.
Cross-references
qualifies (model-proposed): Unused balances generally do not expire, but exceptions can apply — The usage clause permits jurisdiction-specific expiration periods, qualifying the earlier general no-expiration rule in addition to its express promotional-amount exception.
Charges & Financial Obligations · Restriction or exception
A move to another country may leave your existing balance untransferred
Your balance is displayed in the currency of the country of your Epic Games account. If you move to a different country of residence, amounts remaining before the move might not transfer. The clause does not promise conversion or explain when a transfer is available.
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The amount of your Epic Account Balance is displayed in the currency of the country of your Epic Games account. If you move to a different country of residence, any amounts that remain in your Epic Account Balance before you move might not get transferred.
Qualifications & exceptions
Concerns amounts remaining before a change of country of residence.
Not stated here
Transfer availability and any conversion process are unspecified here.
You can view your balance and outgoing transactions on the payments page
The document directs you to epicgames.com/account/payments to view the balance and all transactions made from it at any time. The downtime clause qualifies this availability: maintenance or other inaccessibility may temporarily prevent balance checks.
PLEASE NOTE THAT FROM TIME TO TIME YOUR EPIC ACCOUNT BALANCE MAY BE INACCESSIBLE OR UNDER MAINTENANCE, AND AT SUCH TIMES YOU MAY NOT BE ABLE TO REVIEW YOUR BALANCE, ADD AMOUNTS, OR MAKE PURCHASES.
Qualifications & exceptions
Balance viewing may be unavailable during downtime.
Cross-references
contrast (model-proposed): Balance access and purchases may stop during downtime — The payments-page clause offers viewing at any time, while the downtime clause warns that maintenance or inaccessibility may prevent balance checks. This is a reviewed availability tension, not a guarantee of continuous access.
Charges & Financial Obligations · Restriction or exception
The balance cannot be transferred or exchanged for cash
The terms characterize the balance as having no personal property right, no value outside Epic Services and no cash value. It is non-transferable and can be used only at participating Epic Services; it cannot be redeemed or exchanged for cash, wholly or partly. These contractual restrictions remain subject to the terms’ express preservation of statutory refund rights.
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Epic Account Balance does not constitute a personal property right and has no value outside the Epic Services. The Epic Account Balance can only be used at participating Epic Services.
The Epic Account Balance is non-transferable, does not accrue interest, dividends, or any other earnings, does not constitute deposits, and is not insured by the Federal Deposit Insurance Corporation or any other governmental agency or any other guaranty fund, coverage or compensation mechanism.
The Epic Account Balance has no cash value and cannot be redeemed or exchanged for cash, in whole or in part.
HOWEVER, NOTHING IN THESE TERMS WILL AFFECT ANY STATUTORY RIGHTS THAT MAY ENTITLE YOU TO A REFUND REGARDLESS OF EPIC POLICY.
Balance funds earn no return and have no deposit or guarantee protection
The balance is neither a bank account nor a payment account and does not constitute deposits. It earns no interest, dividends or other returns. The terms say it is not insured by the FDIC, another governmental agency, or any other guarantee fund, coverage or compensation mechanism.
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Additionally, the Epic Account Balance is not a bank account or a payment account.
The Epic Account Balance is non-transferable, does not accrue interest, dividends, or any other earnings, does not constitute deposits, and is not insured by the Federal Deposit Insurance Corporation or any other governmental agency or any other guaranty fund, coverage or compensation mechanism.
You can request closure, which stops use of remaining funds
You can ask customer service at epicgames.com/help to close the balance for any reason or no reason. Closure normally takes one business day after contact. Once closed, you cannot add or use amounts. Unless these terms say otherwise, Epic may retain remaining funds, or report or surrender unclaimed property as law requires. Statutory refund rights remain unaffected. If rejecting a terms change, you may terminate without a notice period.
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You may request that your Epic Account Balance be closed for any or no reason by contacting customer service at https://www.epicgames.com/help. Once your Epic Account Balance has been closed, you will not be able to add new amounts or use any remaining amounts in your Epic Account Balance. Your Epic Account Balance will normally be closed within one business day of you contacting us.
Unless stated otherwise in these Terms, once your Epic Account Balance is closed, any amounts remaining on it may be retained by Epic, or if it is deemed unclaimed property may be reported and/or surrendered to the applicable authority, as required by applicable law.
HOWEVER, NOTHING IN THESE TERMS WILL AFFECT ANY STATUTORY RIGHTS THAT MAY ENTITLE YOU TO A REFUND REGARDLESS OF EPIC POLICY.
If you do not accept and agree to these changes, you may terminate the Epic Account Balance without a notice period.
Qualifications & exceptions
One business day is the normal closure time, not an unconditional deadline.
Closure does not guarantee cashing out; statutory refund rights remain.
Cross-references
qualified by (model-proposed): Epic may retain remaining funds after balance closure — The right to request closure does not promise recovery of the remaining balance: retained funds and unclaimed-property treatment remain subject to contrary terms and statutory refund rights.
Epic may suspend or terminate for violations, sometimes without notice
If you violate these terms, Epic may suspend or terminate your Epic Games account, your balance, or both, with reasonable prior notice. It may act without notice for serious grounds, including balance misuse, unauthorized use of another user’s balance, fraud or illegal activity, using fraudulently obtained top-up methods or gift cards, or severe violations of these terms or terms of an Epic Service.
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If you violate these Terms, we may suspend or terminate your Epic Games account and/or Epic Account Balance with prior reasonable notice, or without any notice if there are serious grounds for termination. Serious grounds include if you have misused the Epic Account Balance, conducted unauthorized Epic Account Balance transactions from another user’s Epic Account Balance, used the Epic Account Balance to conduct any fraudulent or other illegal activity, used or redeemed a fraudulently obtained Top Up Method or Gift Card, or if you have otherwise severely violated these Terms or any terms and conditions relating to an Epic Service.
Qualifications & exceptions
A violation is required; no-notice termination requires serious grounds.
The action may affect the entire Epic Games account as well as the balance.
Security & Safeguards · Restriction or exception
Unlawful, misleading or deceptive balance use is prohibited
You agree not to use the balance unlawfully or in a way that misleads or deceives Epic or another Epic Services user.
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You agree not to use your Epic Account Balance in any manner that is unlawful, misleading or deceptive to Epic or another user of Epic Services.
You must immediately report theft, unauthorized use or a security breach
You agree to notify Epic immediately of unauthorized use or theft connected with your balance or any other security breach. You must also provide properly documented evidence when Epic reasonably requests it.
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You agree to notify Epic immediately of any unauthorized use or theft in connection with your Epic Account Balance or any other breach of security (and to provide properly documented evidence as reasonably requested by us).
Qualifications & exceptions
Documented evidence is required as reasonably requested by Epic.
Legal Rights & Agreement Rules · Restriction or exception
Loss liability depends on your actions or failure to act
Epic excludes liability for losses you incur resulting from your own actions or inaction, including another person using your balance with or without your knowledge. Conversely, you are liable for Epic’s losses caused by someone else using your balance if your actions or inaction caused them. The clause does not say you must reimburse every unauthorized-use loss regardless of cause.
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Epic will not be liable for any loss that you may incur resulting from your actions or failure to act, such as someone else using your Epic Account Balance, either with or without your knowledge. However, you will be liable for losses incurred by Epic due to someone else using your Epic Account Balance if caused by your actions or failure to act.
Qualifications & exceptions
Both allocations retain the stated connection to your actions or failure to act.
Cross-references
narrows (model-proposed): You are responsible for all uses of your balance — General responsibility for balance use must be read with the separate loss clause: its allocations retain the stated causal connection to the holder’s actions or failure to act.
Charges & Financial Obligations · Permission or license
Epic can correct balances for errors or fraudulent funding
Epic reserves the right to correct your balance for clerical, billing or accounting errors, or when a fraudulently obtained top-up method or gift card is used or redeemed. This is a right to correct under the listed conditions, rather than an unrestricted adjustment power.
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We reserve the right to correct the balance of your Epic Account Balance if a clerical, billing, or accounting error has occurred or a fraudulently obtained Top Up Method or Gift Card is used or redeemed.
Qualifications & exceptions
Requires a listed error or use or redemption of fraudulently obtained funding.
Report billing errors within 60 days for Epic’s investigation process
For transaction-history questions or disputes about a transaction or correction, contact customer support at epicgames.com/help. Epic says it will investigate, communicate results and correct verified errors as soon as the investigation ends; if it finds no error it will explain. The terms say you should notify Epic of billing errors within 60 days of the transaction; this paragraph does not state automatic forfeiture for a later report.
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If you have questions regarding your transaction history or any correction, or if you dispute any transaction or correction that has been assessed against your Epic Account Balance, please contact customer support at https://www.epicgames.com/help. We will investigate and communicate the results and correct any errors that we verify as soon as we finish the investigation. If no error was found, we will communicate an explanation. You should notify us of any billing error within 60 days of the date of the transaction in question.
Qualifications & exceptions
Only verified errors are promised correction.
The 60-day period runs from the transaction date.
Not stated here
No investigation completion deadline or consequence of a late report is specified in this paragraph.
Epic may update the terms and will inform you of material changes
Epic may change these terms from time to time. It promises to inform you when a change materially affects your balance use. Notices may arrive through your Epic account or other reasonable electronic means, including a notice posted on the balance-terms page; the text does not promise a personal email or a fixed advance period for every terms change.
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Epic may update these Terms from time to time. Epic will inform you if Epic makes a change that has a material impact on your use of Epic Account Balance.
If we notify you, including about changes in these Terms, we will notify you either through your Epic Games account or through other reasonable electronic means, including by notice posted at https://www.epicgames.com/account-balance-terms.
Qualifications & exceptions
The express duty to inform applies to changes materially affecting balance use.
Notification can be by account or other reasonable electronic means, including a website notice.
Not stated here
No fixed notice period for every terms update is specified.
The linked page’s current text and any later notices are not supplied here; this card describes only the notification mechanism in this saved version.
Rejecting new terms lets you terminate without a notice period
If you do not accept changed terms, you may terminate the balance without a notice period. Otherwise Epic may allow you to spend your existing balance until depleted, but you may be unable to add more until you accept the changes. Continued spending is discretionary. Closing the balance stops access to remaining funds, which Epic may retain or handle as unclaimed property under law unless the terms say otherwise; statutory refund rights remain.
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If you do not accept and agree to these changes, you may terminate the Epic Account Balance without a notice period. Otherwise, Epic may allow you to continue using your available balance to make purchases until it is fully depleted, but you may not be able to add any additional balance until you accept and agree to the changes.
Once your Epic Account Balance has been closed, you will not be able to add new amounts or use any remaining amounts in your Epic Account Balance.
Unless stated otherwise in these Terms, once your Epic Account Balance is closed, any amounts remaining on it may be retained by Epic, or if it is deemed unclaimed property may be reported and/or surrendered to the applicable authority, as required by applicable law.
HOWEVER, NOTHING IN THESE TERMS WILL AFFECT ANY STATUTORY RIGHTS THAT MAY ENTITLE YOU TO A REFUND REGARDLESS OF EPIC POLICY.
Qualifications & exceptions
Epic may, but need not, allow spending down existing funds without acceptance.
Further top-ups may be blocked until acceptance.
Closure does not guarantee a refund; statutory refund rights remain.
Epic can change or withdraw balance service for specified regional reasons
The terms preserve Epic’s ability to change, remove, limit, restrict or discontinue the balance in a territory or region when required to comply with law, address a material security risk, or avoid a substantial economic or material technical burden. Epic promises reasonable advance notice if it decides to remove, significantly limit, restrict or discontinue the balance or gift cards, including a portion or component, in a territory or region. No fixed number of days is given.
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Nothing in these Terms limits Epic’s ability to make changes or to remove, limit, restrict, or otherwise discontinue the Epic Account Balance in any territory or region if required to comply with applicable law, address a material security risk, or avoid a substantial economic or material technical burden. We will give reasonable advance notice if we decide to remove, significantly limit, restrict, or otherwise discontinue Epic Account Balance and/or Gift Cards (or any portion or component thereof) in any territory or region.
Qualifications & exceptions
The preserved power identifies legal compliance, material security risk, and substantial economic or material technical burden.
Reasonable advance notice is promised for the stated removal, significant limitation, restriction or discontinuance decisions.
Not stated here
The reasonable advance-notice period is not quantified.
Epic can notify you electronically, including by posting on its terms page
When Epic provides notices, including terms-change notices, it may use your Epic Games account or other reasonable electronic means. Those means include a notice on the account-balance terms webpage. This does not promise that every notice will be sent directly to your email.
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Supporting quotations
If we notify you, including about changes in these Terms, we will notify you either through your Epic Games account or through other reasonable electronic means, including by notice posted at https://www.epicgames.com/account-balance-terms.
Qualifications & exceptions
The electronic means must be reasonable.
Not stated here
The linked page’s current text and any later notices are not supplied here; this card describes only the notification mechanism in this saved version.
The balance FAQ and customer support provide further information
For more information, the terms direct you to the account-balance FAQ at epicgames.com/account-balance-faq and, if you still have questions, customer support at epicgames.com/help. The linked FAQ is not supplied as part of this analysis.
The FAQ’s content is not included in the supplied agreement.
Legal Rights & Agreement Rules · Context
Disputes also incorporate the TOS rules on law, warranties and liability
Disputes or claims arising from or relating to these balance terms are subject to the Epic TOS provisions on governing law, warranty disclaimers, liability limits and all other provisions, as well as arbitration and the class-action waiver. The arbitration and class-action waiver do not apply to EU residents. Acceptance of these terms accepts those provisions, but these balance terms control conflicts about balance access and use. The incorporated TOS text is not supplied, so no particular governing law, liability cap or arbitration procedure is inferred.
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Supporting quotations
Any dispute or claim arising from or relating to these Terms is subject to the provisions relating to binding arbitration and class action wavier (which do not apply to you if you reside in the European Union), governing law, disclaimer of warranties and limitation of liability, and all other provisions in the Epic TOS available at https://www.epicgames.com/tos. You agree to those provisions by accepting these Terms.
If there is any conflict between these Terms and the Epic TOS, these Terms will control regarding access to and use of the Epic Account Balance.
Qualifications & exceptions
The EU exception is stated for arbitration and the class-action waiver, not for all incorporated provisions.
Conflicting balance-access or balance-use terms in this document take priority.
Not stated here
Detailed governing-law, warranty, liability and arbitration provisions require the separate TOS text, not supplied here.
Legal Rights & Agreement Rules · Restriction or exception
Use and transfers of Epic Services must comply with applicable restrictions
You may not use, access, download, export, reexport or transfer Epic Services, including the balance and gift cards, in violation of applicable law. This includes economic sanctions, embargoes, export controls and other restrictions of the US Treasury or Commerce Departments or other governmental authorities. The clause does not identify particular prohibited countries or parties.
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Supporting quotations
You may not use, access, download, export, reexport, or transfer the Epic Services, including the Epic Account Balance and any Gift Cards, in violation of applicable law, including any economic sanctions, embargo, export controls, or other restrictions of the U.S. Departments of Treasury or Commerce, or other governmental authorities.
Qualifications & exceptions
The prohibition applies where an action violates applicable law.
Not stated here
No specific country or party restriction list is supplied.