Epic Games Store End User License Agreement

Content & IP Rights · Permission or license

Feedback grants Epic a perpetual, irrevocable license

Providing feedback or suggestions about Software, Services or other Epic products gives Epic a non-exclusive, fully paid, royalty-free, irrevocable, perpetual, transferable and sublicensable license. Epic may use, modify, create derivatives, distribute and commercially exploit it for any purpose, by present or future methods worldwide. For rights that cannot be licensed under applicable law, you agree to waive and not assert them.

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If you provide Epic with any Feedback, you hereby grant Epic a non-exclusive, fully-paid, royalty-free, irrevocable, perpetual, transferable, sublicensable license to use, reproduce, distribute, modify, adapt, prepare derivative works based on, publicly perform, publicly display, make, have made, use, sell, offer to sell, import, and otherwise exploit that Feedback for any purposes, for all current and future methods and forms of exploitation in any country. If any such rights may not be licensed under applicable law (such as moral and other personal rights), you hereby waive and agree not to assert all such rights.

“Feedback” means any feedback or suggestions that you provide to Epic regarding the Software, Services or other Epic products and services.

Qualifications & exceptions

• Applies when you provide Feedback as defined in the agreement.

Cross-references

• contrast (model-proposed): Submitting a Mod grants a revocable license for user installation and use — Feedback gives Epic an irrevocable, perpetual license for any purpose, while the Mod license is revocable and limited to enabling installation and use. The difference follows the content category, not a contradiction within one license.
• defined by (model-proposed): Feedback includes suggestions about other Epic products and services — The Feedback license applies to suggestions about Software, Services and other Epic products, as defined in the agreement.

Content & IP Rights · Restriction or exception

Feedback need not be used, credited or paid for

Epic need not use your Feedback, credit you or compensate you for using it. You warrant that you have sufficient intellectual property and other proprietary or personal rights to grant the stated rights.

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You understand and agree that Epic is not required to make any use of any Feedback that you provide. You agree that if Epic makes use of your Feedback, Epic is not required to credit or compensate you. You represent and warrant that you have sufficient rights in any Feedback that you provide to Epic to grant Epic and other affected parties the rights described above. This includes but is not limited to intellectual property rights and other proprietary or personal rights.

Content & IP Rights · Context

Epic and its licensors retain Software and Services ownership

As between you and Epic, Epic and its licensors retain title and intellectual property rights in Software and Services. Epic names its brands and logos as trademarks. Your rights come only from an express license, not a sale, implication or estoppel.

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As between you and Epic, Epic and its licensors own all title, ownership rights, and intellectual property rights in the Software and Services.

Epic, Epic Games, Unreal, Unreal Engine, and their respective logos, are trademarks or registered trademarks of Epic and its affiliates in the United States of America and elsewhere. All rights granted to you under this Agreement are granted by express license only and not by sale. No license or other rights shall be created hereunder by implication, estoppel, or otherwise.

Legal Rights & Agreement Rules · Restriction or exception

Software and Services come without promised quality or availability

Epic, its affiliates, licensors and service providers disclaim express and implied warranties for Software and Services, including merchantability, fitness and non-infringement. They do not promise proper or uninterrupted operation, freedom from errors or malware, or correction of defects. This applies only as far as applicable law allows and does not prejudice statutory consumer rights.

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The Software and Services are provided on an “as is” and “as available” basis, “with all faults” and without warranty of any kind.

Epic, its affiliates, and its and their licensors and service providers (collectively, the “Epic Parties”) disclaim all representations, warranties and conditions (whether express or implied) with respect to the Software and Services, including without limitation regarding non-infringement, merchantability, or fitness or suitability for any purpose

the Epic Parties make no warranty that (1) the Software or Services will operate properly, (2) the operation of the Software or Services will be uninterrupted or free of bugs, errors, or malware (such as viruses), or (3) any defects in the Software or Services can or will be corrected.

nothing in this Agreement will prejudice the statutory rights that you may have as a consumer of the Software or Services.

Qualifications & exceptions

• Only to the extent permitted by applicable law; statutory consumer rights are preserved.

Cross-references

• qualified by (model-proposed): Mandatory local rights remain, with a special arbitration severability rule — Mandatory jurisdictional rights limit the warranty disclaimers; they are not an unconditional elimination of consumer protection.

Legal Rights & Agreement Rules · Restriction or exception

Liability is capped at twelve months of payments for the affected Software or Service

To the extent permitted by law, the Epic Parties exclude lost profits and indirect, incidental, consequential, special, punitive and exemplary damages, even if warned of the possibility. Aggregate liability is capped at what you paid Epic for the particular Software or Service during the twelve months before the events giving rise to liability, even if a remedy inadequately compensates you. Jurisdictional limits and statutory consumer rights are preserved.

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To the maximum extent permitted by applicable law, the Epic Parties shall not be liable for any loss of profits or any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or in connection with this Agreement, the Software or Services, even if an Epic Party has been advised of the possibility of such damages.

Further, to the maximum extent permitted by applicable law, the aggregate liability of the Epic Parties arising out of or in connection with this Agreement or the Software or Services will not exceed the total amounts you have paid (if any) to Epic for the particular Software or Service to which the liability relates during the twelve (12) months immediately preceding the events giving rise to such liability. These limitations and exclusions regarding damages apply even if any remedy fails to provide adequate compensation.

Instead, in such jurisdictions, the foregoing exclusions and limitations shall apply only to the extent permitted by the laws of such jurisdictions.

Qualifications & exceptions

• Subject to local-law limits and statutory consumer rights.

Cross-references

• contrast (model-proposed): You cover specified claims and defense costs for the Epic Parties — The agreement caps the Epic Parties’ liability while separately requiring user indemnification and on-demand reimbursement. The company liability cap does not state a matching cap on the user’s indemnity.
• qualified by (model-proposed): Mandatory local rights remain, with a special arbitration severability rule — Local law may prevent the liability and remedy exclusions from applying in a particular circumstance.

Legal Rights & Agreement Rules · Restriction or exception

Developers can share Epic’s warranty and liability protections

For the warranty exclusions and liability limits, Epic Parties also includes the developer of Software licensed under this agreement, unless you agreed to Software Specific Terms containing that developer’s warranty disclaimer and liability limitation. These protections remain subject to the agreement’s local-law and consumer-rights safeguards.

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As used in the above exclusion of certain warranties and limitation of liability, the term “Epic Parties” includes the developer of a Software licensed to you under this Agreement unless you have agreed to Software Specific Terms for that Software or Service that include a disclaimer of the Developer’s warranties and a limitation of the Developer’s liability.

some countries, states, provinces or other jurisdictions do not allow the exclusion of certain warranties or the limitation of liability as stated above, so the above terms may not apply to you.

Qualifications & exceptions

• Separate Software Specific Terms containing both protections change this inclusion.

Legal Rights & Agreement Rules · Restriction or exception

You cover specified claims and defense costs for the Epic Parties

You agree to indemnify and hold harmless the Epic Parties and their personnel and representatives, including attorneys’ and expert fees, for claims that if true would mean your breach or negligence, acts or omissions using Software or Services, and third-party IP claims arising from Epic’s use of your Feedback. You must reimburse covered defense costs, judgments, settlements and losses on demand. If law prohibits indemnification, the agreement instead assigns liability for those matters to the extent law permits.

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You agree to indemnify, pay the defense costs of, and hold harmless the Epic Parties and their respective employees, officers, directors, agents, contractors, and other representatives from all claims, demands, actions, losses, liabilities, and expenses (including attorneys’ fees, costs, and expert witnesses’ fees) that arise from or in connection with (a) any claim that, if true, would constitute a breach by you of this Agreement or negligence by you, (b) any act or omission by you in using the Software or Services, or (c) any claim of infringement or violation of any third-party intellectual property rights arising from Epic’s use of your Feedback.

You agree to reimburse the Epic Parties on demand for any defense costs incurred by the Epic Parties and any payments made or loss suffered by the Epic Parties, whether in a court judgment or settlement, based on any matter covered by this Section 8.

If you are prohibited by law from entering into the indemnification obligation above, then you assume, to the extent permitted by law, all liability

Qualifications & exceptions

• The alternative liability obligation applies only to the extent law permits when indemnification is legally prohibited.

Cross-references

• contrast (model-proposed): Liability is capped at twelve months of payments for the affected Software or Service — The agreement caps the Epic Parties’ liability while separately requiring user indemnification and on-demand reimbursement. The company liability cap does not state a matching cap on the user’s indemnity.

Legal Rights & Agreement Rules · Restriction or exception

Indemnity can also protect a third-party Developer

The indemnity’s Epic Parties includes the third-party Developer of licensed Software unless you agreed to Software Specific Terms that already contain an indemnity for that Developer. This is the indemnity-specific rule, separate from the developer test for warranty and liability limits.

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As used in the above indemnity provisions, the term “Epic Parties” includes the third-party Developer of Software Licensed to you under this Agreement unless you have agreed to Software Specific Terms for that Software or Service that include an indemnity of the Developer.

Qualifications & exceptions

• A developer indemnity in agreed Software Specific Terms changes this inclusion.

Account & Service Control · Procedure

Noncompliance automatically ends the agreement and license

Failure to comply with any term automatically terminates the agreement without notice, without limiting Epic’s other rights. You may terminate by deleting every Software copy. On termination the license ends, licensed rights cease, and you must destroy all copies in your possession.

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Without limiting any other rights of Epic, this Agreement will terminate automatically without notice if you fail to comply with any of its terms and conditions. You may also terminate this Agreement by deleting all copies of the Software. Upon any termination, the License will automatically terminate, you may no longer exercise any of the rights granted to you by the License, and you must destroy all copies of the Software in your possession.

Charges & Financial Obligations · Restriction or exception

Termination does not generally make payments refundable

Payments and fees are non-refundable even if the agreement ends, except where the agreement expressly says otherwise or law requires a refund. The survival clause expressly keeps Sections 2, 4–13 and 15–17 in effect after termination; it does not say that every provision survives.

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Except as expressly stated otherwise herein or to the extent required by law, all payments and fees are non-refundable under all circumstances, regardless of whether or not this Agreement has been terminated.

Sections 2, 4-13, 15-17 will survive any termination of this Agreement.

Qualifications & exceptions

• Express contractual exceptions and legally required refunds remain available.

Charges & Financial Obligations · Procedure

You authorize purchase charges and are responsible for account purchases

Providing a payment method represents that you are authorized to use it and authorizes Epic to charge the purchase price plus applicable sales tax, VAT or other taxes. You are responsible for all purchases through your account. Epic Account Balance loading and use follows Epic’s separate Terms of Service; promotional codes may carry additional conditions.

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Loading and use of an Epic Account Balance to make such purchases is governed by Epic’s Terms of Service. Any promotional code provided to you to purchase or redeem for Software licenses and/or Services may be subject to additional terms and conditions associated with the promotion, offer, or coupon.

When you provide a payment card, promotional code, or other payment method to Epic to make a purchase, you represent to Epic that you are the authorized user of the payment method, and you authorize Epic to charge your payment method for the purchase amount, including sales taxes, VAT, or other applicable taxes. You are responsible for all purchases made through your Epic account.

Not stated here

• The separate Account Balance terms and individual promotion conditions are not supplied here.

Charges & Financial Obligations · Restriction or exception

Non-Epic in-game payments are between you and the Developer

A Developer may offer in-Software digital items or services using a payment method Epic does not provide through the Services. Those transactions follow the Developer’s sale terms or EULA and do not make Epic a party. Neither those payments nor use of the items or services may be for unlawful purposes.

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Also, a Developer may enable you to purchase digital items and services for use within its Software using a payment method that is not provided by Epic through the Services. You may not conduct such payments or transactions or use such digital items or services for any unlawful purpose. Such payments and transactions are solely between you and the Developer pursuant to the Developer’s terms of sale or end user license agreement between you and the Developer. Epic is not a party to such payments or transactions.

Qualifications & exceptions

• Applies to payments not provided by Epic through its Services.

Charges & Financial Obligations · Company practice

Store users are automatically enrolled in Epic Rewards

All Store users are automatically enrolled. Eligible Store purchases through your account, including subscriptions, earn a percentage of the purchase amount excluding taxes and other fees. Epic sets that percentage and discloses it before an eligible purchase. Rewards can fund future eligible Store purchases using its payment processes, subject to the program’s redemption restrictions.

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All Epic Games Store users will be automatically enrolled in the Epic Rewards program (“the Program”). Under the Program, Epic Games Store users will earn rewards based on eligible purchases made in the Store using their Epic Games account (“Account”), including subscription payments.

For each eligible purchase, a percentage of the purchase amount (excluding taxes and other fees, if any), to be determined by Epic in its sole discretion and disclosed to users before any eligible purchase, will be credited to the user’s Account (“Epic Rewards”). Epic Rewards can be used towards future eligible purchases through the Epic Games Store, including through the storefront and using the Epic Game Store payment processes.

Qualifications & exceptions

• Only eligible purchases qualify; taxes and other fees are excluded from the earning base.

Cross-references

• qualified by (model-proposed): Account closure or suspension can forfeit your Rewards — Automatically enrolled users may earn Rewards, but account closure, cancellation or suspension can forfeit the balance; enrollment does not guarantee retention.

Charges & Financial Obligations · Company practice

Epic controls Reward amounts and may offer temporary earning boosts

Epic may provide additional ways to earn Rewards or increase earning percentages for limited periods. Its decisions about the amount of accumulated Rewards are final and binding under this agreement.

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From time to time, Epic may offer the opportunity to earn Epic Rewards in additional ways or the percentage of purchases a user can earn in Epic Rewards may be increased for a limited time.

Epic’s decisions with respect to the amount of Epic Rewards accumulated are final and binding.

Charges & Financial Obligations · Restriction or exception

Rewards cannot be redeemed until fourteen days after purchase

Epic Rewards become available for redemption only after fourteen days have elapsed following an eligible purchase.

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Epic Rewards will not be available for redemption until fourteen (14) days after an eligible purchase.

Charges & Financial Obligations · Restriction or exception

Rewards can be spent only at participating Epic online stores

Epic Rewards cannot be used on third-party websites; they are usable only at Epic online stores that accept them. They have no cash value or value outside the Program, cannot be duplicated, and cannot be transferred, traded or cashed out.

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Epic Rewards may not be used towards the purchase of items on any websites (i.e., third-party sites) other than Epic online stores that accept Epic Rewards.

Epic Rewards cannot be duplicated.

Epic Rewards have no cash value and cannot be transferred, traded, or cashed out.

Epic Rewards have no value outside of the Program.

Qualifications & exceptions

• The Epic online store must accept Rewards.

Charges & Financial Obligations · Restriction or exception

Your Rewards balance is capped at US$500 or a lower local limit

The maximum balance is US$500 or its local-currency equivalent, or a lower maximum allowed in your jurisdiction. You do not earn the portion of new Rewards that would exceed the cap. For example, a $495 balance with a purchase otherwise earning $10 receives only $5. Your balance is available in your account.

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The maximum Epic Rewards balance an Epic Games Store user may have at any given time is USD$500 (or its equivalent in the Participant’s local currency), or the maximum allowable in the user’s local jurisdiction, if that amount is less than the equivalent of $500USD.

If a user’s Epic Rewards balance will exceed $500 after an eligible purchase, the user will not receive the portion of the Epic Rewards for the purchase which, when added to the user’s existing Epic Rewards balance, would exceed $500USD.

You can check your Epic Rewards balance at any time in your Account.

Qualifications & exceptions

• A lower legally allowed local maximum takes precedence.

Charges & Financial Obligations · Restriction or exception

Unused Rewards normally expire after twenty-five months

Unless the Program discloses otherwise, unused Rewards expire twenty-five months after being earned. Separately deposited Epic Account funds do not expire; they are distinct from Rewards.

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Unless otherwise disclosed as part of the Program, unused Epic Rewards expire twenty-five (25) months after the date they are earned.

Epic Account funds deposited by the user separate from Epic Rewards do not expire.

Qualifications & exceptions

• Program disclosures can specify a different Rewards expiration rule.

Charges & Financial Obligations · User right or choice

You choose when to spend Rewards, with oldest Rewards used first

Rewards apply at cart level at your discretion; the earliest earned are spent first. You need not spend them before Account funds. You may use all or part of your balance toward all or part of an eligible purchase, and must use another payment source for any uncovered amount.

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Epic Rewards are applied at the cart level at the user's discretion and will be applied on a first in-first out basis (i.e., the earliest earned Epic Rewards will be applied first). A user is not obligated to use Epic Rewards before using Account funds.

Epic Rewards can be applied in whole or in part to cover an eligible purchase, or just a portion of an eligible purchase. If an Epic Games Store user’s Epic Rewards balance is insufficient to cover the cost of an eligible purchase, the user will have to use an alternative payment method to cover the purchase, such as available Account funds or another payment source.

Qualifications & exceptions

• Only eligible purchases qualify; another payment source must cover a shortfall.

Charges & Financial Obligations · Restriction or exception

Rewards generally combine with offers, but other Epic programs have a separate rule

Unless otherwise stated, Rewards combine with offers, coupons, discounts and payment methods. Separately, the Program generally cannot combine with other Epic programs unless specified. These clauses distinguish checkout offers and payment methods from combining programs.

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Unless otherwise stated, Epic Rewards are combinable with other offers, coupons, discounts, and payment methods.

Unless otherwise specified, the Program is not valid in combination with any other programs offered by Epic.

Qualifications & exceptions

• Both default rules can be changed by the stated offer or program conditions.

Charges & Financial Obligations · Procedure

Refunds of Rewards-funded products return credit to the Rewards balance

If a product bought using Rewards is refunded, the refunded amount returns to the Rewards balance. If those Rewards have already expired, Epic may extend their expiration date at its discretion. This provision explains the form of a refund; it does not promise that every product qualifies for one.

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If a product purchased with Epic Rewards is refunded, the refunded amount will be credited back to the Epic Rewards balance. If those Epic Rewards have expired at the time of the refund, Epic can choose, at its discretion, to extend the expiration date for the Epic Rewards.

Qualifications & exceptions

• Applies if the product is refunded; extending expired Rewards is discretionary.

Charges & Financial Obligations · Restriction or exception

The text sets a fourteen-day limit on refunds of earned Rewards

The agreement says a user may not obtain “a refund of Epic Rewards earned by an eligible purchase” more than fourteen days after that purchase. It does not explain precisely what a refund of earned Rewards means. This is separate from the preceding rule returning Rewards used to buy a refunded product; it does not clearly establish a general product-refund deadline.

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An Epic Games Store user may not obtain a refund of Epic Rewards earned by an eligible purchase more than fourteen (14) days after the Participant made the eligible purchase.

Not stated here

• The meaning of a refund of earned Rewards is not explained; no product-refund deadline is inferred.

Charges & Financial Obligations · Company practice

Account closure or suspension can forfeit your Rewards

Closing your account forfeits the Rewards balance. If Epic decides you violated the agreement, it may deduct related Rewards and/or terminate the account and void all accrued Rewards. Account cancellation or even temporary suspension for any reason also bans you from the Program and forfeits unredeemed Rewards; purchases made through fraud or violating accepted terms are invalidated.

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If an Epic Games Store user closes their Account, the Epic Rewards balance will be forfeited.

If Epic decides a user has violated this Agreement, Epic may deduct the Epic Rewards associated with such violation from a user’s Epic Rewards balance and/or terminate the user’s account and void all of their accrued Epic Rewards.

For the avoidance of doubt, if Epic cancels a user’s Account and/or a user’s Account is temporarily suspended for whatever reason, including, but not limited to, fraud or a violation of this Agreement or any other terms or policies associated with the Store accepted by the user, the user will be banned from the Program, will forfeit any unredeemed Epic Rewards, and any purchases made by the user through fraud, in violation of this Agreement or any other terms or policies associated with Epic’s products or services, will be invalidated.

Qualifications & exceptions

• The purchase-invalidation language targets fraudulent or terms-violating purchases.

Cross-references

• qualifies (model-proposed): Store users are automatically enrolled in Epic Rewards — Automatically enrolled users may earn Rewards, but account closure, cancellation or suspension can forfeit the balance; enrollment does not guarantee retention.

Charges & Financial Obligations · Restriction or exception

Users bear any Rewards-related taxes and filing obligations

You are responsible for applicable federal, provincial, state and local taxes and tax consequences of receiving or using Rewards, including filings and payments. The agreement assigns you responsibility for seeking independent advice on effects on your financial situation; it does not state that a tax is necessarily due.

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Epic Games Store users are responsible for all federal, provincial, state, and local taxes, if any, and accept responsibility for any tax implications that may arise from the Epic Rewards or the use thereof. Any tax filing obligation or any tax payment due to any authority as a result of receipt of Epic Rewards remains the sole responsibility of the user. It is the responsibility of each user to seek independent advice on the possible implications this may have on his/her own financial situation.

Qualifications & exceptions

• Applies to taxes and obligations, if any, arising from Rewards.

Legal Rights & Agreement Rules · Restriction or exception

Rewards participation includes a release and indemnity

Participating users, and parents or guardians of eligible minors, agree to release, discharge, indemnify and hold harmless Epic and the listed related companies, retailers, promotion agencies and personnel from liability or damage arising from participation or receiving, possessing, using or misusing Rewards or Program products. The clause states that applicable federal, state and local laws apply.

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By participating in the Program, Epic Games Store users (and, if an eligible minor, their parent or legal guardian) agree (i) to release, discharge, indemnify and hold harmless Epic, its parent, subsidiaries, affiliates, retailers, and advertising and promotion agencies, and all of their respective officers, directors, shareholders, employees and agents (collectively, “Released Parties”) from any liability or damages which may arise out of participation in the Program or out of the acceptance, use, misuse or possession of any Epic Reward or products obtained through this Program. All applicable federal, state and local laws and regulations apply.

Qualifications & exceptions

• Specific to Program participation, Rewards and products obtained through it; applicable laws remain.

Legal Rights & Agreement Rules · Restriction or exception

The Program disclaims responsibility for errors and device damage

The Program’s Released Parties disclaim responsibility for missing, delayed, inaccurate or misdirected Rewards, requests, benefits and communications, as well as technical, human and other Program errors, including administration and Reward calculations. They also disclaim injury or device damage related to participation, downloaded materials or use of the Store.

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Released Parties are not responsible for late, lost, incomplete, delayed, inaccurate, garbled, undelivered, misdirected Epic Rewards, reward requests, rewards, benefits, emails or other communications of any kind; or for other errors or problems of any kind relating to or in connection with the Program, whether printing, typographical, technical, computer, network, human, mechanical, electronic or otherwise, including, without limitation, errors or problems which may occur in connection with the administration of the Program, the tabulation of Epic Rewards, or in any Program-related materials.

Released Parties are not responsible for injury or damage to users' or to any other person's computer or other device related to or resulting from participating in this Program or downloading materials from or use of the Epic Games Store.

Qualifications & exceptions

• Applies within the Program conditions, which preserve applicable laws.

Charges & Financial Obligations · Company practice

Program abuse can void all Rewards

Epic alone determines whether someone tampers with or abuses the Program, acts disruptively or unsportsmanlike, or fails to comply with its terms. Such users are disqualified and all their Rewards are voided.

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Persons found tampering with or abusing any aspect of this Program, who are acting in a disruptive or unsportsmanlike manner or who are otherwise not in compliance with these terms as solely determined by Epic will be disqualified and all their Epic Rewards will be voided.

Charges & Financial Obligations · Company practice

Epic may change or end Rewards with changes effective after ninety days’ notice

Epic reserves the right to modify, suspend or cancel the Program. Changes take effect ninety days after notice by email or the Store Account Management EULA history page. Participation after notice is deemed acceptance; users are told to review the EULA periodically. The clause also gives Epic authority to resolve Program questions and disputes, including eligibility, participation, fraud and abuse.

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Epic reserves the right at any time to modify, suspend or cancel the Program. Any changes Epic makes will be effective 90 days after Epic provides the user(s) notice, which it may give either by e-mail or through the Account Management page in the Epic Games Store under EULA history. A user’s participation in the Program after such notice will be deemed acceptance of such changes.

You should review the Epic Games Store EULA periodically to ensure familiarity with the most current version. All questions or disputes regarding the Program, including without limitation, those involving eligibility, participation, fraud and abuse will be resolved by Epic.

Qualifications & exceptions

• Changes take effect ninety days after the specified notice.

Cross-references

• qualifies (model-proposed): Continued use after amendments take effect accepts them — The Program’s specific ninety-day notice rule qualifies the general power to amend the agreement.

Legal Rights & Agreement Rules · Procedure

North Carolina and US law govern, with specified court venues

Section 12 applies North Carolina law excluding its choice-of-law rules, together with US law, and deems the agreement made in North Carolina. It names Wake County Superior Court or the Eastern District of North Carolina federal court as exclusive venues, waiving inconvenient-forum and jury objections. This must be read with Section 13’s arbitration process and its express option for qualifying small claims in your home county or Wake County. It does not mean every dispute goes to those courts.

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You agree that this Agreement will be deemed to have been made and executed in the State of North Carolina, U.S.A., and any dispute will be resolved in accordance with the laws of North Carolina, excluding that body of law related to choice of laws, and of the United States of America.

Any action or proceeding brought to enforce the terms of this Agreement or to adjudicate any dispute must be brought in the Superior Court of Wake County, State of North Carolina or the United States District Court for the Eastern District of North Carolina. You agree to the exclusive jurisdiction and venue of these courts. You waive any claim of inconvenient forum and any right to a jury trial.

Instead of using Informal Resolution, You and Epic agree that You may sue us in small-claims court in your choice of the county where you live or Wake County, North Carolina (if you meet the requirements of small-claims court).

You and Epic agree to submit all Disputes between You and Epic to individual binding arbitration.

Qualifications & exceptions

• Read alongside arbitration and the qualifying small-claims option.

Cross-references

• has exception (model-proposed): Qualifying small claims can go directly to court — Qualifying small claims may be brought in the user’s home county as an express alternative to the general North Carolina venue provision.

Legal Rights & Agreement Rules · Restriction or exception

The agreement excludes certain contract-interpretation rules

The agreement says the Convention on Contracts for the International Sale of Goods does not apply. It also disapplies any rule requiring contract language to be construed against the drafter. These are the agreement’s stated choices, not a conclusion about their enforceability.

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The Convention on Contracts for the International Sale of Goods will not apply. Any law or regulation which provides that the language of a contract shall be construed against the drafter will not apply to this Agreement.

Legal Rights & Agreement Rules · Context

Arbitration has no judge or jury and more limited procedures

Section 13 warns that arbitration uses a neutral arbitrator rather than a judge or jury, with more limited discovery and appeal rights than court. Customer support is presented as a first way to resolve issues, with the dispute process, including binding individual arbitration where applicable, for remaining disputes. This general description is subject to the express exemptions later in Section 13, including qualifying small claims.

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THERE IS NO JUDGE OR JURY IN ARBITRATION, AND DISCOVERY PROCEDURES AND APPELLATE RIGHTS ARE MORE LIMITED THAN IN COURT.

This Section explains how You and Epic agree to resolve those disputes, including (where applicable) by binding, individual arbitration.

Any dispute between You and Epic is submitted to a neutral arbitrator (not a judge or jury) for fair and fast resolution.

The Informal Resolution and Arbitration sections do not apply to (1) individual actions in small-claims court;

Qualifications & exceptions

• Arbitration applies only within the scope and exemptions stated in Section 13.

Legal Rights & Agreement Rules · Procedure

Covered disputes require at least thirty days of informal negotiation

Before arbitration, you and Epic must make a good-faith effort to negotiate for at least thirty days, starting when either receives a compliant written Notice of Dispute. A compliant notice and completion of this period are required before arbitration. The requirement excludes the categories listed in Section 13.3.1, including small claims, permitted agency enforcement, GDPR remedies, prior-award enforcement, Epic’s status-quo injunctions, piracy/cheats/IP claims and class-waiver enforceability.

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You and Epic agree to make a good-faith effort to negotiate any dispute between us for at least 30 days (“Informal Resolution”). Those informal negotiations will start on the day You or Epic receive a written Notice of a Dispute in accordance with this Agreement.

You or Epic cannot proceed to arbitration without having first sent a compliant Notice of Dispute and completing the Informal Resolution period.

The Informal Resolution and Arbitration sections do not apply to (1) individual actions in small-claims court; (2) pursuit of enforcement actions through a government agency if the law allows; (3) a complaint or remedy under the EU General Data Protection Regulation; (4) an action to compel or uphold any prior arbitration decision; (5) Epic’s right to seek injunctive relief against You in a court of law to preserve the status quo while an arbitration proceeds; (6) claims of piracy, creation, distribution, or promotion of cheats, and intellectual-property infringement, and (7) the enforceability of the Class Action Waiver clause below.

Qualifications & exceptions

• Applies only to disputes covered by Informal Resolution and arbitration.

Legal Rights & Agreement Rules · Procedure

Dispute notices must identify the parties, problem and requested outcome

Send your Notice of Dispute to Epic Games, Inc., Legal Department, ATTN: NOTICE OF DISPUTE, Box 254, 2474 Walnut Street, Cary, North Carolina 27518, USA. It must include your name, address, contact details, relevant account names, description of the dispute and requested resolution. Epic sends its notice to your registered email and any supplied billing address, with the same required information.

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You will send your Notice of Dispute to Epic Games, Inc., Legal Department, ATTN: NOTICE OF DISPUTE, Box 254, 2474 Walnut Street, Cary, North Carolina, 27518, U.S.A.

If Epic has a dispute with You, Epic will send our Notice of Dispute to your registered email address and any billing address You have provided us. The Notice of Dispute sent by either party must include the sender’s name, address, and other contact information, a description of the Dispute (including any relevant account names) and what resolution to the Dispute is being sought.

Legal Rights & Agreement Rules · Procedure

A compliant notice pauses limitation periods; courts can enforce informal resolution

The agreement treats applicable limitation periods as paused from sending a compliant Notice of Dispute. If a party skips a compliant notice or the informal period, the other can ask Wake County state courts, or the Eastern District of North Carolina federal court when it has jurisdiction, to stop arbitration until compliance and order reimbursement of already-incurred arbitration costs. Coordinated Cases separately specify tolling from receipt through filing under their process.

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All applicable statutes of limitations will be considered tolled beginning on the day one of us sends a compliant Notice of Dispute to the other.

In the event of disagreements over whether a compliant Notice of Dispute was sent or an arbitration was filed without completing Informal Resolution, the party aggrieved by this failure can seek relief from the state courts in Wake County, North Carolina or, if federal jurisdiction exists, the United States District Court for the Eastern District of North Carolina, to enjoin the arbitration from proceeding until Informal Resolution has been completed, and to order the party that has not followed the Informal Resolution process to reimburse the other party for any arbitration fees and costs already incurred.

Applicable statutes of limitations will be tolled for claims asserted in a Coordinated Case from the time a compliant Notice of Dispute has been received by a party until, under the terms of this Agreement, the Coordinated Case is filed in arbitration or, as provided for below, in court.

Qualifications & exceptions

• Requires a compliant notice; the Coordinated Cases provision uses receipt as its stated start.

Legal Rights & Agreement Rules · User right or choice

The saved agreement points EU residents to an online dispute platform

For EU residents, this January 2025 agreement says they may also be entitled to submit an online-purchase complaint to the European Commission’s ODR platform without going to court. This records the option described in the saved text, not a verification that the platform remains available.

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If you reside in the European Union (“EU”), You may also be entitled to submit Your complaint to the European Commission’s

ODR allows EU consumers to resolve disputes related to the online purchases of goods and services without going to court.

Qualifications & exceptions

• For EU residents and online-purchase disputes.

Not stated here

• Present availability of the referenced platform is not established by the saved agreement.

Legal Rights & Agreement Rules · User right or choice

Qualifying small claims can go directly to court

You may sue Epic in qualifying small-claims court either in your home county or Wake County, North Carolina. You need not try Informal Resolution first. The text says unresolved disputes may proceed to arbitration, subject to the agreement, but individual small-claims actions are expressly exempt from the Informal Resolution and arbitration sections.

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Instead of using Informal Resolution, You and Epic agree that You may sue us in small-claims court in your choice of the county where you live or Wake County, North Carolina (if you meet the requirements of small-claims court). We hope you’ll try Informal Resolution first, but you don’t have to before going to small-claims court.

If the dispute isn’t resolved within by Informal Resolution or small-claims court (below), You or Epic may start an arbitration in accordance with this Agreement.

The Informal Resolution and Arbitration sections do not apply to (1) individual actions in small-claims court;

Qualifications & exceptions

• You must meet the small-claims court requirements.

Cross-references

• exception to (model-proposed): North Carolina and US law govern, with specified court venues — Qualifying small claims may be brought in the user’s home county as an express alternative to the general North Carolina venue provision.

Legal Rights & Agreement Rules · Procedure

NAM administers binding individual arbitration under the agreement’s exceptions

Covered Disputes go to individual arbitration administered by National Arbitration and Mediation under its Comprehensive Dispute Resolution Rules in effect when the Dispute arises, as modified here. Enforceability follows the US Federal Arbitration Act and federal arbitration law. Express exemptions cover small claims, lawful agency enforcement, GDPR remedies, prior awards, Epic’s status-quo injunctions, piracy/cheats/IP claims and class-waiver enforceability. Coordinated Cases follow the separate bellwether process and may later move to court.

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THE ARBITRATION PROCEEDINGS IN THIS SECTION WILL BE CONDUCTED ON AN INDIVIDUAL BASIS ONLY.

You and Epic agree that Disputes will be settled by binding individual arbitration conducted by

National Arbitration and Mediation (“NAM”), https://namadr.com, according to NAM’s Comprehensive Dispute Resolution Rules and Procedures in effect at the time the Dispute arises (the “Rules”), as modified by this Agreement. This Agreement affects interstate commerce, and the enforceability of this Section will be substantively and procedurally governed by the U.S. Federal Arbitration Act (“FAA”), 9 U.S.C. § 1, et seq., and federal arbitration law.

The Informal Resolution and Arbitration sections do not apply to (1) individual actions in small-claims court; (2) pursuit of enforcement actions through a government agency if the law allows; (3) a complaint or remedy under the EU General Data Protection Regulation; (4) an action to compel or uphold any prior arbitration decision; (5) Epic’s right to seek injunctive relief against You in a court of law to preserve the status quo while an arbitration proceeds; (6) claims of piracy, creation, distribution, or promotion of cheats, and intellectual-property infringement, and (7) the enforceability of the Class Action Waiver clause below.

If the mediation does not yield a global resolution, this arbitration requirement shall no longer apply to Disputes that are the subject of Coordinated Cases for which a compliant Notice of Dispute was received by the other party but that were not resolved in bellwether proceedings.

Qualifications & exceptions

• Express exemptions and the separate Coordinated Cases process qualify the arbitration requirement.

Not stated here

• NAM’s full external rules are not supplied here.

Cross-references

• narrowed by (model-proposed): Arbitration covers agreement and use disputes, with seven express exemptions — The enumerated exemptions and coordinated-case route limit the general binding individual arbitration requirement.

Legal Rights & Agreement Rules · Procedure

Arbitral remedies are individual and awards receive limited court review

A neutral arbitrator decides the covered Dispute and may award the remedies a court could award to you individually, only as needed to satisfy your individual claim. The decision is final except for limited court review under the Federal Arbitration Act and can be enforced like a court order or judgment.

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The arbitrator may award the same remedies to you individually as a court could, but only to the extent required to satisfy your individual claim.

The arbitrator’s decision is final, except for a limited review by courts under the U.S. Federal Arbitration Act, and can be enforced like any other court order or judgment.

Qualifications & exceptions

• Relief is limited to satisfying the individual claim; limited statutory court review remains.

Legal Rights & Agreement Rules · Restriction or exception

Arbitration covers agreement and use disputes, with seven express exemptions

Disputes include claims about using or attempting to use the Store, Software or Services, this agreement, and the validity, scope or enforceability of arbitration, whatever legal theory applies. Informal Resolution and arbitration exclude individual small claims, legally permitted agency enforcement, GDPR complaints or remedies, enforcing prior awards, Epic’s status-quo injunctions during arbitration, piracy/cheats/IP infringement claims, and class-waiver enforceability. Coordinated Cases also have a separate route to court after the prescribed process fails.

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Supporting quotations

“Dispute” means any dispute, claim, or controversy (except those specifically exempted below) between You and Epic that relates to your use or attempted use of the Epic Games Store, Software, or Services or that relate to this Agreement, including without limitation the validity, enforceability, or scope of this Binding Individual Arbitration section.

You and Epic agree to arbitrate all Disputes regardless of whether the Dispute is based in contract, statute, regulation, ordinance, tort (including fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable theory.

The Informal Resolution and Arbitration sections do not apply to (1) individual actions in small-claims court; (2) pursuit of enforcement actions through a government agency if the law allows; (3) a complaint or remedy under the EU General Data Protection Regulation; (4) an action to compel or uphold any prior arbitration decision; (5) Epic’s right to seek injunctive relief against You in a court of law to preserve the status quo while an arbitration proceeds; (6) claims of piracy, creation, distribution, or promotion of cheats, and intellectual-property infringement, and (7) the enforceability of the Class Action Waiver clause below.

If the mediation does not yield a global resolution, this arbitration requirement shall no longer apply to Disputes that are the subject of Coordinated Cases for which a compliant Notice of Dispute was received by the other party but that were not resolved in bellwether proceedings.

Qualifications & exceptions

• Subject to the listed exemptions and separate Coordinated Cases procedure.

Cross-references

• narrows (model-proposed): NAM administers binding individual arbitration under the agreement’s exceptions — The enumerated exemptions and coordinated-case route limit the general binding individual arbitration requirement.

Legal Rights & Agreement Rules · Procedure

The arbitrator generally decides whether a dispute is arbitrable

The parties assign the question whether a dispute is subject to arbitration to the arbitrator rather than a court. The source separately excludes class-action-waiver enforceability from arbitration, so that subject is not included in this general delegation.

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Supporting quotations

You and Epic agree that whether a dispute is subject to arbitration under this Agreement will be determined by the arbitrator rather than a court.

(7) the enforceability of the Class Action Waiver clause below.

Qualifications & exceptions

• The class-action-waiver enforceability exception remains.

Legal Rights & Agreement Rules · Procedure

An arbitration demand goes to NAM and must be copied to the other party

For covered disputes unresolved through required Informal Resolution, either party may file a Demand for Arbitration with NAM under its Rules. You must send Epic a copy addressed to its Legal Department, ATTN: ARBITRATION OF DISPUTE, Box 254, 2474 Walnut Street, Cary, North Carolina 27518, USA. Epic sends its demand to your registered email and any billing address supplied. Coordinated Cases may be filed only through their prescribed bellwether process.

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Supporting quotations

You or Epic may initiate arbitration of any Disputes not resolved by Informal Resolution by filing a “Demand for Arbitration” with NAM in accordance with the Rules.

You will send a copy of any Demand for Arbitration to Epic Games, Inc., Legal Department, ATTN: ARBITRATION OF DISPUTE, Box 254, 2474 Walnut Street, Cary, North Carolina, 27518, U.S.A. Epic will send any Demand for Arbitration to your registered email address and any billing address You have provided us.

Demands for Arbitration in Coordinated Cases shall only be filed with the arbitration provider as permitted by the bellwether process set forth below.

Qualifications & exceptions

• Requires completion of the applicable pre-arbitration steps; Coordinated Cases follow special filing rules.

Legal Rights & Agreement Rules · Procedure

Arbitration uses one arbitrator in English, with a choice of hearing location

One arbitrator conducts proceedings in English and is bound by the agreement. If an in-person hearing is required, you choose Wake County, North Carolina or where you live. Unless you and Epic agree otherwise, the award must explain each claim’s decision and the essential factual and legal findings.

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The arbitration will be conducted by a single arbitrator. You and Epic both agree that the arbitration will be conducted in the English language and that the arbitrator will be bound by this Agreement.

If an in-person hearing is required, the hearing will take place either in Wake County, North Carolina, or where You reside; you choose.

Unless You and Epic agree otherwise, any decision or award will include a written statement stating the decision of each claim and the basis for the award, including the arbitrator’s essential factual and legal findings and conclusions.

Qualifications & exceptions

• Location choice applies when an in-person hearing is required; parties may agree otherwise about written reasons.

Legal Rights & Agreement Rules · Restriction or exception

Awards require supported individual claims and can be enforced in court

The arbitrator may grant only requested legal or equitable remedies for an individual claim supported by credible relevant evidence. As far as law permits, relief against Epic cannot concern anyone other than you. A competent court may enforce an award as a final judgment or issue judicial acceptance and an enforcement order where applicable.

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The arbitrator may only award legal or equitable remedies that are requested by You or Epic to satisfy one of our individual claims (that the arbitrator determines are supported by credible relevant evidence). To the fullest extent allowed by applicable law, the arbitrator may not award relief against Epic respecting any person other than You.

Any decision or award may be enforced as a final judgment by any court of competent jurisdiction or, if applicable, application may be made to such court for judicial acceptance of any award and an order of enforcement.

Qualifications & exceptions

• Relief must be requested and supported; the restriction on relief for others is subject to applicable law.

Charges & Financial Obligations · Company commitment

Epic’s arbitration filing-fee help has amount, good-faith and coordinated-case limits

If you initiate arbitration, the default is that you pay NAM’s consumer filing fee. Epic pays the entire NAM filing fee for disputes of $10,000 or less. For larger disputes it pays the amount the arbitrator finds necessary if you demonstrate the fee is prohibitive compared with litigation. Similar claims with the same or coordinated counsel are aggregated for the amount test, and attorney fees and costs are excluded. Assistance requires good faith; improper, frivolous or insufficiently investigated claims follow NAM’s Rules instead. Coordinated Cases separately require each side to pay its share.

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If You start the arbitration, you must pay the NAM filing fee required for consumer arbitrations.

In some situations, Epic will help with your fees to (hopefully) get us to a resolution quickly and fairly:

If the Dispute involves $10,000 or less, Epic will pay all of the NAM filing fee, including the fee you otherwise would have been required to pay.

If the above doesn’t apply to You, but You demonstrate that the arbitration filing fee will be prohibitive compared to litigation costs, Epic will pay as much of your filing fee as the arbitrator finds is necessary to prevent arbitration from being cost-prohibitive (as compared to the cost of litigation).

For purposes of calculating damages under this paragraph, similar claims brought by multiple claimants represented by the same or coordinated counsel will be aggregated.

The fee assistance offered above is contingent upon You bringing the arbitration claim in “good faith”. If the arbitrator finds You brought an arbitration claim against Epic for an improper purpose, frivolously, or without a sufficient pre-claim investigation into the facts or applicable law, then the payment of all fees will be governed by the Rules.

Filing fees Epic agrees to pay under this section do not include your Attorneys’ fees and costs and such fees and costs are not counted when determining how much a dispute involves.

Epic will pay only its share of arbitration fees for Coordinated Cases filed in arbitration; the claimants will be responsible for their share of those fees.

Qualifications & exceptions

• Good faith is required; coordinated claims are aggregated and Coordinated Cases have separate cost sharing.

Cross-references

• qualifies (model-proposed): The opening notice flags individual arbitration and a class action waiver — The detailed fee terms limit the opening cost notice to the stated filing-fee assistance, with aggregation, good-faith and attorney-cost limits and separate Coordinated Case cost sharing.
• has exception (model-proposed): Twenty-five similar notices with coordinated counsel trigger Coordinated Cases — The special Coordinated Cases rules require claimants to pay their share of fees, qualifying the ordinary filing-fee assistance provisions.

Charges & Financial Obligations · Company commitment

Epic generally forgoes recovering its arbitration fees and lawyer costs

The agreement says Epic will not seek its share of NAM fees even if it wins and could otherwise recover them; the preceding fee-assistance terms also say all fees follow NAM’s Rules if the arbitrator finds an improper, frivolous or insufficiently investigated claim. Separately, Epic says it will not seek its attorneys’ fees or expenses in any arbitration. You pay your own lawyer’s fees and costs unless applicable law provides otherwise.

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Even if Epic wins the arbitration and the applicable law or the Rules allow Epic to seek our portion of NAM fees from you, we won’t.

If the arbitrator finds You brought an arbitration claim against Epic for an improper purpose, frivolously, or without a sufficient pre-claim investigation into the facts or applicable law, then the payment of all fees will be governed by the Rules.

Epic won’t seek our attorneys’ fees or expenses from you in any arbitration, even if the law or the Rules entitle us to do so. If you choose to be represented by an attorney, you will pay your own attorneys’ fees and costs unless the applicable law provides otherwise.

Qualifications & exceptions

• The bad-faith finding provision governs payment of fees under NAM’s Rules; law may change responsibility for your lawyer’s costs.

Legal Rights & Agreement Rules · Procedure

Twenty-five similar notices with coordinated counsel trigger Coordinated Cases

At least twenty-five Notices of Dispute raising similar claims with the same or coordinated counsel are Coordinated Cases. The arbitration provider decides disputes about that classification administratively. Arbitration demands may be filed only through the specified bellwether process; Epic pays its share of fees and claimants theirs. Applicable limitation periods pause from receipt of a compliant notice until filing in arbitration or court under the agreement.

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If 25 or more Notices of Disputes are sent that raise similar claims and have the same or coordinated counsel, these will be considered “Coordinated Cases”

disputes over whether a case or cases meet the contractual definition of “Coordinated Cases” will be decided by the arbitration provider as an administrative matter.

Demands for Arbitration in Coordinated Cases shall only be filed with the arbitration provider as permitted by the bellwether process set forth below. Epic will pay only its share of arbitration fees for Coordinated Cases filed in arbitration; the claimants will be responsible for their share of those fees. Applicable statutes of limitations will be tolled for claims asserted in a Coordinated Case from the time a compliant Notice of Dispute has been received by a party until, under the terms of this Agreement, the Coordinated Case is filed in arbitration or, as provided for below, in court.

Qualifications & exceptions

• Requires at least twenty-five similar notices and shared or coordinated counsel.

Cross-references

• exception to (model-proposed): Epic’s arbitration filing-fee help has amount, good-faith and coordinated-case limits — The special Coordinated Cases rules require claimants to pay their share of fees, qualifying the ordinary filing-fee assistance provisions.

Legal Rights & Agreement Rules · Procedure

Selected test cases proceed first and delay other Coordinated Cases

Once claimants’ counsel says all or substantially all notices have been provided, counsel must confer in good faith on the number of bellwether cases. If they disagree, the provider or a process arbitrator selects an even number, potentially considering complexity and factual or legal differences. Each side picks half from compliant-notice claimants. Only those cases may be filed; others wait, and Epic need not pay fees for unauthorized demands. Different arbitrators should handle each bellwether unless parties agree otherwise.

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Once counsel in the Coordinated Cases has advised Epic that all or substantially all Notices of Dispute have been provided for those cases, counsel for the parties shall confer in good faith

If counsel for the parties do not agree on the number of bellwethers, an even number shall be chosen by the arbitration provider as an administrative matter (or, in the arbitration provider’s discretion, by a process arbitrator).

Once the number of bellwethers is fixed, by agreement or by the arbitration provider, each side shall select half that number from among the claimants who have provided compliant Notices of Dispute, and only those chosen cases may be filed with the arbitration provider. No other cases may be filed until those bellwether matters have concluded, and Epic Games may not be required to pay any fees associated with arbitration demands other than those permitted to be filed as bellwethers. The parties acknowledge that resolution of Coordinated Cases not selected as bellwethers will be delayed by this bellwether process.

Unless the parties agree otherwise, each bellwether trial should be assigned to a different arbitrator.

Qualifications & exceptions

• Only selected compliant-notice cases proceed at this stage.

Legal Rights & Agreement Rules · Procedure

Remaining Coordinated Cases must go through one mediation

Only bellwether cases proceed in arbitration. After they finish, or earlier if counsel agree, all remaining Coordinated Cases go to one mediation, with each side paying half the fee. Counsel must agree on a mediator within thirty days of the last bellwether; otherwise the provider appoints one. They must cooperate to schedule mediation as quickly as practicable.

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Only bellwether trials will proceed in arbitration. Once all bellwether trials have concluded (or sooner if the counsel for the claimants and Epic agree), the parties must engage in a single mediation of all remaining Coordinated Cases, with each side paying half the applicable mediation fee. Epic and counsel for the claimants must agree on a mediator within 30 days after the conclusion of the last bellwether trial. If counsel for Epic and claimants cannot agree on a mediator within 30 days, the arbitration provider will appoint a mediator as an administrative matter. Epic and counsel for the claimants will cooperate for the purpose of ensuring that the mediation is scheduled as quickly as practicable after the mediator is appointed.

Qualifications & exceptions

• Earlier mediation requires claimant counsel and Epic to agree.

Legal Rights & Agreement Rules · Procedure

Unresolved Coordinated Cases may move to designated courts after mediation

If mediation fails to produce a global resolution, remaining Coordinated Cases with received compliant notices and no bellwether resolution cease to be subject to arbitration. They may be filed only in Wake County state courts or, with federal jurisdiction, the Eastern District of North Carolina. Lawful removal from state to federal court remains possible. Those courts can enforce the bellwether process and stop lawsuits or demands filed contrary to it.

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If the mediation does not yield a global resolution, this arbitration requirement shall no longer apply to Disputes that are the subject of Coordinated Cases for which a compliant Notice of Dispute was received by the other party but that were not resolved in bellwether proceedings. Such Disputes may be filed only in the state courts in Wake County, North Carolina, or if federal jurisdiction exists, in the United States District Court for the Eastern District of North Carolina, and you consent as part of the Agreement to venue such cases exclusively in these courts.

Nothing in this paragraph shall be construed as prohibiting either you or Epic from removing a case from state to federal court if removal is allowed under applicable law.

The state courts of Wake County, North Carolina or, if federal jurisdiction exists, the United States District Court for the Eastern District of North Carolina, shall have authority to enforce this bellwether process and may enjoin the filing of lawsuits or arbitration demands not made in compliance with it.

Qualifications & exceptions

• Requires the specified notice, bellwether and mediation conditions.

Legal Rights & Agreement Rules · User right or choice

Formerly arbitrable Coordinated Cases have a limited class-action route

When a Coordinated Case moves to court after the prescribed process, claimants may seek class treatment. As far as law allows, the proposed class is limited to Coordinated Case claimants who supplied compliant notices; any party may contest certification at any stage and on any available ground. Claimants with the same claims and common or coordinated counsel waive objections that joining them is impracticable. This is an express exception to the ordinary individual-action requirement.

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To the extent you are asserting the same claims as other persons and are represented by common or coordinated counsel, you agree to waive any objection that the joinder of all such persons is impracticable. If a formerly arbitrable Dispute is brought in court, claimants may seek class treatment, but to the fullest extent allowed by applicable law, the classes sought may comprise only the claimants in the Coordinated Cases who provided compliant Notices of Dispute. Any party may contest class certification at any stage of the litigation and on any available basis.

Qualifications & exceptions

• Limited to formerly arbitrable Coordinated Cases after the required process; class certification is not guaranteed.

Cross-references

• exception to (model-proposed): Non-arbitrated claims generally must remain individual — The class waiver expressly preserves limited class treatment for qualifying Coordinated Cases after the prescribed proceedings; it is not an absolute ban on all court class actions.

Legal Rights & Agreement Rules · Restriction or exception

Required arbitration must start within two years or an earlier legal deadline

For a Dispute that must be arbitrated, you or Epic must start arbitration within two years of when it first arose. If applicable law requires your claim sooner, the earlier deadline applies. The text says untimely notice bars all claims. Separate provisions pause applicable statutes of limitations after a compliant notice, including a specific receipt-to-filing rule for Coordinated Cases; the text does not expressly explain how those statutory pauses affect its own two-year contractual cap.

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13.3.5 Notice and Filing. If a Dispute must be arbitrated, You or Epic must start arbitration of the Dispute within two (2) years from when the Dispute first arose. If applicable law requires you to bring a claim for a Dispute sooner than two years after the Dispute first arose, you must start arbitration in that earlier time period.

The failure to provide timely notice shall bar all claims.

All applicable statutes of limitations will be considered tolled beginning on the day one of us sends a compliant Notice of Dispute to the other.

Applicable statutes of limitations will be tolled for claims asserted in a Coordinated Case from the time a compliant Notice of Dispute has been received by a party until, under the terms of this Agreement, the Coordinated Case is filed in arbitration or, as provided for below, in court.

Qualifications & exceptions

• Only Disputes required to be arbitrated; an earlier applicable-law deadline controls.

Not stated here

• The relationship between statutory tolling and the separate two-year contractual cap is not expressly resolved.

Legal Rights & Agreement Rules · Restriction or exception

The dispute process survives termination

The Section 13 dispute-resolution process continues even after this agreement terminates or Epic stops providing services to you.

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The dispute resolution process set forth in this section survives any termination of this Agreement or Epic’s provision of services to You.

Legal Rights & Agreement Rules · Company commitment

Epic cannot worsen arbitration procedures for an existing Dispute

Once a Dispute arises, Epic cannot change arbitration terms or specified rules in a way that makes procedures less favorable to the claimant. The arbitrator decides whether a change is less favorable; for multiple claimants in Coordinated Cases, the arbitration provider decides applicability of revised terms as a process matter.

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Although Epic may revise this Agreement in its discretion, Epic does not have the right to alter the terms of arbitration or the rules specified herein with respect to any Dispute once that Dispute arises, if such change would make arbitration procedures less favorable to the claimant. Whether changed procedures are less favorable to the claimant is an issue to be decided by the arbitrator, and if multiple claimants are proceeding in Coordinated Cases, the applicability of revised terms to the Coordinated Cases will be decided by the arbitration provider as a process matter.

Qualifications & exceptions

• Protects a Dispute after it arises; the specified decision-maker evaluates applicability.

Cross-references

• narrows (model-proposed): Continued use after amendments take effect accepts them — General amendment discretion cannot be used to make arbitration procedures less favorable to a claimant after the Dispute arises.

Legal Rights & Agreement Rules · Restriction or exception

Non-arbitrated claims generally must remain individual

As far as law allows, claims about Epic products, their use or attempted use, or this agreement that are not required to be arbitrated must be brought individually. You and Epic waive class, representative and private-attorney-general actions and may not combine individual proceedings without every party’s express consent. The stated exception allows limited class treatment for unresolved Coordinated Cases after the bellwether and mediation process, restricted as far as law allows to compliant-notice claimants.

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To the maximum extent permitted by applicable law, for any case not subject to the requirement to arbitrate (except to the limited extent discussed above for Coordinated Cases), You and Epic agree to only bring disputes, claims, or controversies between you and Epic that relates to any Epic Product or the Epic Products generally, your use or attempted use of an Epic Product, or this Agreement, in an individual capacity and shall not: seek to bring, join, or participate in any class or representative action, collective or class-wide arbitration, or any other action where another individual or entity acts in a representative capacity (e.g., private attorney general actions); or

consolidate or combine individual proceedings or permit another to do so without the express consent of all parties.

If a formerly arbitrable Dispute is brought in court, claimants may seek class treatment, but to the fullest extent allowed by applicable law, the classes sought may comprise only the claimants in the Coordinated Cases who provided compliant Notices of Dispute.

Qualifications & exceptions

• Subject to law and the express Coordinated Cases exception; combining individual proceedings requires all parties’ consent.

Cross-references

• has exception (model-proposed): Formerly arbitrable Coordinated Cases have a limited class-action route — The class waiver expressly preserves limited class treatment for qualifying Coordinated Cases after the prescribed proceedings; it is not an absolute ban on all court class actions.

Legal Rights & Agreement Rules · Procedure

Invalid class-arbitration restrictions can invalidate most of Section 13

Ordinarily, an invalid, unenforceable or illegal Section 13 provision is severed and the rest remains. But if the ban on class arbitration fails, all of Section 13 except Section 13.4 becomes void and disputes go to court under the agreement’s venue and choice clauses. The text says class arbitration cannot occur without Epic’s express consent.

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If all or any provision of this Section is found invalid, unenforceable, or illegal, then You and Epic agree that the provision will be severed and the rest of the agreement shall remain in effect and be construed as if any severed provision had not been included. The sole exception is that if the prohibition on class arbitrations is found invalid, unenforceable, or illegal, You and Epic agree that it will not be severable; this entire Section 13, except for Section 13.4, will be void and unenforceable and any dispute will be resolved in court subject to the venue and choice of clauses specified in this Agreement. Under no circumstances shall arbitration be conducted on a class basis without Epic’s express consent.

Qualifications & exceptions

• The special outcome requires invalidity of the class-arbitration prohibition; Section 13.4 remains.

Cross-references

• exception to (model-proposed): Mandatory local rights remain, with a special arbitration severability rule — Invalidating the class-arbitration prohibition has a special consequence for nearly all of Section 13, rather than ordinary severance of only the invalid provision.

Legal Rights & Agreement Rules · Restriction or exception

US government users receive only the standard commercial license rights

Software is classified here as a Commercial Item consisting of Commercial Computer Software and documentation under the cited federal regulations. US government end users receive only the rights other licensees receive under this agreement. This does not supply or interpret the external regulations.

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The Software is a “Commercial Item” (as defined at 48 C.F.R. §2.101), consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation” (as used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable). The Software is being licensed to U.S. Government end users only as Commercial Items and with only those rights as are granted to other licensees under this Agreement.

Qualifications & exceptions

• Applies to US government end users.

Legal Rights & Agreement Rules · Restriction or exception

You warrant that US sanctions restrictions do not cover you

You represent that you are not located in a US-embargoed country or one the US designates as supporting terrorism, and that you are not on a US prohibited- or restricted-party list. The agreement does not supply the country or party lists.

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You represent and warrant to Epic that you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.

Not stated here

• The applicable country and party lists are not included in this source.

Legal Rights & Agreement Rules · Procedure

Continued use after amendments take effect accepts them

Epic may amend the agreement by posting it online or providing digital access through Software or other means. If an amendment is unacceptable, you may terminate under Section 9 before it takes effect, stop using Software and delete all copies; otherwise post-effective-date use or other acceptance binds you. This general power remains subject to the ninety-day notice rule for Rewards changes and the bar on worsening arbitration procedures for an already-arisen Dispute.

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Epic may issue an amended Agreement at any time in its discretion by posting the amended Agreement on its website or by providing you with digital access to the amended Agreement through the Software or other means. If any amendment to this Agreement is not acceptable to you, you may terminate this Agreement in accordance with Section 9 before such amended Agreement becomes effective, upon which you must stop using the Software. By using the Software after the amended Agreement becomes effective or otherwise indicating your acceptance of the amended Agreement, you are agreeing to be bound by the terms of the amended Agreement.

You may also terminate this Agreement by deleting all copies of the Software.

Any changes Epic makes will be effective 90 days after Epic provides the user(s) notice, which it may give either by e-mail or through the Account Management page in the Epic Games Store under EULA history.

Epic does not have the right to alter the terms of arbitration or the rules specified herein with respect to any Dispute once that Dispute arises, if such change would make arbitration procedures less favorable to the claimant.

Qualifications & exceptions

• Rewards changes have a specific notice period; existing Disputes retain the stated arbitration protection.

Cross-references

• qualified by (model-proposed): Epic may change or end Rewards with changes effective after ninety days’ notice — The Program’s specific ninety-day notice rule qualifies the general power to amend the agreement.
• narrowed by (model-proposed): Epic cannot worsen arbitration procedures for an existing Dispute — General amendment discretion cannot be used to make arbitration procedures less favorable to a claimant after the Dispute arises.

Legal Rights & Agreement Rules · Restriction or exception

Your assignments require consent; Epic may assign its obligations

You need Epic’s prior written consent to assign, transfer, charge or subcontract any rights or obligations; an unconsented attempt is void under the agreement. If Software-transfer restrictions cannot be enforced under your country’s law, a transferee is bound by the agreement. Epic may assign, transfer, charge or subcontract its own rights or obligations at any time.

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Supporting quotations

You may not, without the prior written consent of Epic, assign, transfer, charge, or sub-contract all or any of your rights or obligations under this Agreement, and any attempt without that consent will be null and void. If restrictions on transfer of the Software in this Agreement are not enforceable under the law of your country, then this Agreement will be binding on any transferee of the Software. Epic may at any time assign, transfer, charge, or sub-contract all or any of its rights or obligations under this Agreement.

Qualifications & exceptions

• Country-law limits on Software-transfer restrictions remain recognized.

Cross-references

• qualifies (model-proposed): The standard license is limited to personal, non-commercial use — The agreement recognizes country-law limits on restrictions against transferring Software and binds any resulting transferee.

Legal Rights & Agreement Rules · Context

Your primary residence determines the Epic contracting company

For US residents, the contracting entity is Epic Games, Inc., a Maryland corporation with its mailing address in Cary, North Carolina. For residents outside the US, it is Epic Games Commerce GmbH, a Swiss limited-liability company at Platz 10, 6039 Root D4, Switzerland. The definition uses your primary residence.

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Supporting quotations

“Epic” means, depending on the location of your primary residence:

If you reside in the United States of America, the Epic entity entering into this Agreement with you is Epic Games, Inc., a Maryland Corporation having its mailing address at Box 254, 2474 Walnut Street, Cary, North Carolina, 27518, U.S.A.

If you reside outside the United States of America, the Epic entity entering into this Agreement with you is Epic Games Commerce GmbH, a Swiss company with limited liability having its principal business offices at Platz 10, 6039 Root D4, Switzerland.

Qualifications & exceptions

• Determined by primary residence.

Content & IP Rights · Context

Defined Software includes the Launcher, games, updates and related content

The Store definition includes the online store and proprietary Epic Games Launcher application. Software includes that Launcher and games or other software downloadable or usable through the Store, plus updates, patches, upgrades, associated content, documentation and copies. Services are those Epic or its affiliates make available through Software, including purchase, download and use services. These definitions extend beyond just a purchased game executable.

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Supporting quotations

“Epic Games Launcher” the proprietary application known as the Epic Games Launcher.

“Epic Games Store” means the online store known as Epic Games Store and the Epic Games Launcher.

“Services” means any services made available to you by Epic or its affiliates through the Software, including services to purchase, download, or use video games or other Software or Services.

“Software” means (i) the Epic Games Launcher and (ii) video games or other software made available for download or use through the Epic Games Store. The term “Software” also includes any patches, updates, and upgrades to such Software, and all related content and documentation provided with or for the Software, additionally including but not limited to all software code, titles, themes, objects, characters, names, dialogue, catch phrases, locations, stories, artwork, animation, concepts, sounds, audio-visual effects, methods of operation, and musical compositions that are related to such Software, and any copies of any of the foregoing.

Cross-references

• defines (model-proposed): The standard license is limited to personal, non-commercial use — The defined Software and Services scope determines what the personal-use license covers, including the Launcher and related updates and content.

Content & IP Rights · Context

Developer terms concern the party offering the particular Software

A Developer is the party offering Software for sale through the Store. Software Specific Terms are additional or alternative licensing terms between you and that Developer for a particular Software or Service; this definition alone does not make Epic a party to another developer’s contract.

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Supporting quotations

“Developer” means the party who is offering Software for sale through the Epic Games Store.

“Software Specific Terms” means additional or alternative license terms between you and a Developer specific to a particular Software or Service.

Epic is not a party to such Software Specific Terms unless Epic is the Developer.

Qualifications & exceptions

• Terms are specific to the relevant Software or Service.

Content & IP Rights · Context

Feedback includes suggestions about other Epic products and services

Feedback means feedback or suggestions you give Epic about Software, Services or other Epic products and services. The feedback-license rules therefore are not limited to suggestions about the Store or a single game.

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Supporting quotations

“Feedback” means any feedback or suggestions that you provide to Epic regarding the Software, Services or other Epic products and services.

Cross-references

• defines (model-proposed): Feedback grants Epic a perpetual, irrevocable license — The Feedback license applies to suggestions about Software, Services and other Epic products, as defined in the agreement.

Account & Service Control · Context

Content-moderation information is in a separate Safety and Security Center

The agreement directs readers to Epic’s Safety and Security Center for content-moderation practices. It does not supply those practices here, so the link alone does not establish what moderation steps Epic takes.

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Supporting quotations

For information about our content moderation practices, please visit our Safety and Security Center.

Not stated here

• The linked moderation practices are outside the supplied text.

Use & Processing · Company practice

Product recommendations use interaction, user and product information

The Store makes product recommendations to improve the service experience. Algorithmic featuring uses parameters including aggregate interactions such as views, searches and filters; individual information such as age and language preferences; and product details such as release date, price status, ratings and download counts. Examples include top-player-rated, trending and most-popular features. This describes recommendation inputs, not a claim that every recommendation uses every parameter.

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Supporting quotations

The Epic Games Store makes recommendations of products to you to help improve your experience on the service.

When Epic features products algorithmically, this is based on a number of main parameters, including aggregate user interactions with the service (such as views, searches and applied filters), information about an individual user (such as age and language preferences), and information about a product itself (such as the product’s release date, whether it is paid for or free, its rating, and number of downloads).

Other examples of our algorithmic features include things like “top player rated”, “trending” and “most popular”.

Qualifications & exceptions

• The listed parameters are examples for algorithmic featuring.

Legal Rights & Agreement Rules · Context

The agreement and specified companion terms replace other communications

This agreement, the Terms of Service, Privacy Policy, Software Specific Terms and other additional terms agreed with Epic form the entire agreement on its subject. Other communications, proposals and representations about that subject are excluded. This clause does not supply the separate documents’ contents.

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Supporting quotations

This Agreement, together with the Terms of Service, Privacy Policy, and any Software Specific Terms or other additional terms you may have agreed to with Epic, constitutes the entire agreement between you and Epic relating to the subject matter covered by this Agreement. All other communications, proposals, and representations with respect to the subject matter covered by this Agreement are excluded.

Qualifications & exceptions

• Limited to the subject matter covered by this agreement.

Legal Rights & Agreement Rules · Restriction or exception

English is the original; translations are for reference

The original agreement is in English and translations are for reference only. The text asks you to waive rights to have it written or construed in another country’s language. The general mandatory-law safeguard also says the agreement cannot change local rights where local law forbids that change.

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Supporting quotations

The original of this Agreement is in English; any translations are provided for reference purposes only. You waive any right you may have under the law of your country to have this Agreement written or construed in the language of any other country.

This Agreement does not change your rights under the laws of your jurisdiction if the laws of your jurisdiction do not permit it to do so.

Qualifications & exceptions

• Mandatory local rights remain protected by the agreement’s general safeguard.

Legal Rights & Agreement Rules · User right or choice

Mandatory local rights remain, with a special arbitration severability rule

The agreement recognizes other local rights and does not change rights where local law forbids it. Warranty and remedy exclusions may therefore not apply in your circumstances. Generally, unenforceable provisions are enforced only as far as law permits and the rest remains. Section 13 has a specific exception: failure of the class-arbitration prohibition invalidates that section except Section 13.4.

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Supporting quotations

This Agreement describes certain legal rights. You may have other rights under the laws of your jurisdiction. This Agreement does not change your rights under the laws of your jurisdiction if the laws of your jurisdiction do not permit it to do so. Limitations and exclusions of warranties and remedies in this Agreement may not apply to you because your jurisdiction may not allow them in your particular circumstance. In the event that certain provisions of this Agreement are held by a court or tribunal of competent jurisdiction to be unenforceable, those provisions shall be enforced only to the furthest extent possible under applicable law and the remaining terms of this Agreement will remain in full force and effect.

The sole exception is that if the prohibition on class arbitrations is found invalid, unenforceable, or illegal, You and Epic agree that it will not be severable; this entire Section 13, except for Section 13.4, will be void and unenforceable

Qualifications & exceptions

• Mandatory local law controls; the special class-arbitration severability outcome remains.

Cross-references

• qualifies (model-proposed): Software and Services come without promised quality or availability — Mandatory jurisdictional rights limit the warranty disclaimers; they are not an unconditional elimination of consumer protection.
• qualifies (model-proposed): Liability is capped at twelve months of payments for the affected Software or Service — Local law may prevent the liability and remedy exclusions from applying in a particular circumstance.
• has exception (model-proposed): Invalid class-arbitration restrictions can invalidate most of Section 13 — Invalidating the class-arbitration prohibition has a special consequence for nearly all of Section 13, rather than ordinary severance of only the invalid provision.

Legal Rights & Agreement Rules · Restriction or exception

Epic’s delay in exercising rights is not a waiver

An act, failure or delay by Epic in exercising rights under the agreement, law or equity does not waive those or other available rights or remedies.

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Supporting quotations

Any act by Epic to exercise, or failure or delay in exercise of, any of its rights under this Agreement, at law or in equity will not be deemed a waiver of those or any other rights or remedies available in contract, at law or in equity.

Legal Rights & Agreement Rules · Restriction or exception

Nonparties receive rights only where expressly stated

The agreement says it gives rights or remedies only to its parties unless it expressly provides otherwise. This preserves express protections for other named parties rather than implying that no third party can ever benefit.

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Supporting quotations

You agree that this Agreement does not confer any rights or remedies on any person other than the parties to this Agreement, except as expressly stated.

Qualifications & exceptions

• Express exceptions remain.

Legal Rights & Agreement Rules · Permission or license

Law-enforcement or regulatory compliance may override agreement terms

Epic’s obligations are subject to existing laws and legal process. It may comply with law-enforcement or regulatory requests or requirements despite contrary terms in this agreement. This does not itself specify particular data disclosures or every request Epic will accept.

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Supporting quotations

Epic’s obligations are subject to existing laws and legal process, and Epic may comply with law enforcement or regulatory requests or requirements despite any contrary term in this Agreement.

Legal Rights & Agreement Rules · Procedure

Using the Store or Software accepts this agreement

Accessing the Epic Games Store, downloading or using Software, or otherwise accepting binds you to this agreement, including purchases and Services accessed through Software. If you cannot agree, it says not to access the Store or download or use Software.

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Supporting quotations

By accessing the Epic Games Store, by downloading or using the Software, or by otherwise indicating your acceptance of this Agreement, you are agreeing to be bound by the terms of this Agreement. If you do not or cannot agree to the terms of this Agreement, please do not access the Epic Games Store or download or use this Software.

Legal Rights & Agreement Rules · Context

Three linked Epic policies are incorporated

The agreement incorporates Epic’s Privacy Policy, Fan Content Policy and Terms of Service. These respectively concern information handling, using Epic intellectual property in fan content, and website rules. This source identifies those policies but does not supply their full terms.

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Supporting quotations

You are also agreeing to the Epic policies and terms listed below, which are expressly incorporated into this Agreement.

explains what information we collect from you and how we protect it.

explains what you can do with Epic’s Intellectual Property in the content you create.

explain the rules for our websites.

Not stated here

• The linked policies’ full terms are not supplied in this agreement.

Legal Rights & Agreement Rules · Context

The opening notice flags individual arbitration and a class action waiver

The opening notice flags individual arbitration and a class waiver, but points to Section 12, which actually addresses governing law and courts; the arbitration heading is Section 13. Its cost promise is narrowed by the detailed rules: Epic covers NAM filing fees for good-faith disputes up to $10,000, aggregates similar claims with common or coordinated counsel, excludes lawyer fees and costs, and pays only its share in Coordinated Cases. Arbitration has express exemptions, including small claims, permitted agency enforcement, GDPR remedies, prior-award enforcement, Epic’s status-quo injunctions, piracy/cheats/IP claims and class-waiver enforceability. Unresolved Coordinated Cases can reach court and seek limited class treatment after the required bellwether and mediation process.

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Supporting quotations

You and Epic agree to resolve disputes between us in individual arbitration (not in court).

THIS AGREEMENT CONTAINS A BINDING, INDIVIDUAL ARBITRATION AND CLASS-ACTION WAIVER PROVISION. IF YOU ACCEPT THIS AGREEMENT, YOU AND EPIC AGREE TO RESOLVE CERTAIN DISPUTES IN BINDING, INDIVIDUAL ARBITRATION AND GIVE UP THE RIGHT TO GO TO COURT INDIVIDUALLY OR AS PART OF A CLASS ACTION, AND EPIC AGREES TO PAY YOUR ARBITRATION COSTS FOR ALL DISPUTES OF UP TO $10,000 THAT ARE MADE IN GOOD FAITH (SEE SECTION 12).

12. Governing Law and Jurisdiction

13. Binding Individual Arbitration; Class Action Waiver

If the Dispute involves $10,000 or less, Epic will pay all of the NAM filing fee, including the fee you otherwise would have been required to pay.

For purposes of calculating damages under this paragraph, similar claims brought by multiple claimants represented by the same or coordinated counsel will be aggregated.

The fee assistance offered above is contingent upon You bringing the arbitration claim in “good faith”.

Filing fees Epic agrees to pay under this section do not include your Attorneys’ fees and costs and such fees and costs are not counted when determining how much a dispute involves.

Epic will pay only its share of arbitration fees for Coordinated Cases filed in arbitration; the claimants will be responsible for their share of those fees.

The Informal Resolution and Arbitration sections do not apply to (1) individual actions in small-claims court; (2) pursuit of enforcement actions through a government agency if the law allows; (3) a complaint or remedy under the EU General Data Protection Regulation; (4) an action to compel or uphold any prior arbitration decision; (5) Epic’s right to seek injunctive relief against You in a court of law to preserve the status quo while an arbitration proceeds; (6) claims of piracy, creation, distribution, or promotion of cheats, and intellectual-property infringement, and (7) the enforceability of the Class Action Waiver clause below.

If the mediation does not yield a global resolution, this arbitration requirement shall no longer apply to Disputes that are the subject of Coordinated Cases for which a compliant Notice of Dispute was received by the other party but that were not resolved in bellwether proceedings.

If a formerly arbitrable Dispute is brought in court, claimants may seek class treatment, but to the fullest extent allowed by applicable law, the classes sought may comprise only the claimants in the Coordinated Cases who provided compliant Notices of Dispute.

Qualifications & exceptions

• The detailed fee rules limit the opening cost promise; express arbitration exemptions and the Coordinated Cases court route remain.

Not stated here

• The notice’s Section 12 reference does not identify the detailed arbitration section.

Cross-references

• qualified by (model-proposed): Epic’s arbitration filing-fee help has amount, good-faith and coordinated-case limits — The detailed fee terms limit the opening cost notice to the stated filing-fee assistance, with aggregation, good-faith and attorney-cost limits and separate Coordinated Case cost sharing.

Account & Service Control · Restriction or exception

Adults accept responsibility; minors need parental consent

The agreement requires legal majority in your country to enter it, while saying a parent or legal guardian must consent if you are below that age. It makes you legally and financially responsible for actions using or accessing the Software, including by people you allow to access your account.

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Supporting quotations

TO ENTER INTO THIS AGREEMENT, YOU MUST BE AN ADULT OF THE LEGAL AGE OF MAJORITY IN YOUR COUNTRY OF RESIDENCE. YOU ARE LEGALLY AND FINANCIALLY RESPONSIBLE FOR ALL ACTIONS USING OR ACCESSING OUR SOFTWARE, INCLUDING THE ACTIONS OF ANYONE YOU ALLOW TO ACCESS YOUR ACCOUNT.

IF YOU ARE UNDER THE LEGAL AGE OF MAJORITY, YOUR PARENT OR LEGAL GUARDIAN MUST CONSENT TO THIS AGREEMENT.

Qualifications & exceptions

• Legal majority depends on your country of residence.

Legal Rights & Agreement Rules · Context

Third-party privacy policies may also apply

A third-party licensor’s or publisher’s privacy policy may govern its Software or Services. Downloading or using Software also accepts Epic’s Terms of Service and acknowledges reading Epic’s Privacy Policy; this is not a statement of what those separate policies permit.

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Supporting quotations

If you use third party Software or services, the privacy policy of the applicable licensor or publisher may also govern your use of that Software or Services. By downloading or using the Software, you also agree to Epic’s Terms of Service and acknowledge that you have read Epic’s Privacy Policy.

Qualifications & exceptions

• Applies to the relevant third-party Software or Services.

Charges & Financial Obligations · Context

Adding paid or free Software to your library is a Transaction

A Transaction includes adding Software to your library by purchasing a license or at no charge. Transaction-based rules therefore are not limited to paid purchases.

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Supporting quotations

Epic operates the Epic Games Store and may allow you to add Software to your library, either by purchasing a license to the Software or by adding it to your library at no charge (each time you add Software to your library, it’s a “Transaction”).

Content & IP Rights · Permission or license

The standard license is limited to personal, non-commercial use

Subject to Section 1.2’s Software Specific Terms, Epic grants a personal, non-exclusive, non-transferable and non-sublicensable limited license to Software and associated Services for personal, non-commercial use. You can use it only while complying with applicable terms. Software covers the Launcher, Store games and other software, related updates, content and documentation. Section 16 recognizes that if your country’s law makes Software-transfer restrictions unenforceable, the agreement binds the transferee.

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Supporting quotations

Except as stated in Section 1.2, Epic grants you a personal, non-exclusive, non-transferable, non-sublicensable limited right and license to use the Software and its associated Services for your personal, non-commercial use (the “License”). The rights that Epic grants you under the License are subject to the terms of this Agreement, and you may only make use of the License if you comply with all applicable terms.

“Software” means (i) the Epic Games Launcher and (ii) video games or other software made available for download or use through the Epic Games Store.

The term “Software” also includes any patches, updates, and upgrades to such Software, and all related content and documentation provided with or for the Software,

If restrictions on transfer of the Software in this Agreement are not enforceable under the law of your country, then this Agreement will be binding on any transferee of the Software.

Qualifications & exceptions

• Subject to Section 1.2 and compliance with all applicable terms.
• Country-law limits on Software-transfer restrictions remain recognized.

Cross-references

• qualified by (model-proposed): Your assignments require consent; Epic may assign its obligations — The agreement recognizes country-law limits on restrictions against transferring Software and binds any resulting transferee.
• defined by (model-proposed): Defined Software includes the Launcher, games, updates and related content — The defined Software and Services scope determines what the personal-use license covers, including the Launcher and related updates and content.
• qualified by (model-proposed): Developer terms can supplement or replace the standard license — Software Specific Terms supplement the standard license or replace it only when both stated transaction conditions are met.

Content & IP Rights · Restriction or exception

Software is licensed without transferring ownership

The Launcher license starts when you accept the agreement; other Software licenses start when you complete a Transaction. Software is licensed rather than sold, and the license grants no title or ownership.

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Supporting quotations

The License to the Epic Games Launcher becomes effective on the date you accept this Agreement. The License to other Software becomes effective on the date you complete a Transaction for the Software. The Software is licensed, not sold, to you under the License. The License does not grant you any title or ownership in the Software.

Account & Service Control · Company practice

Software can become unavailable even after a Transaction

In rare cases, Software can be removed from the Store and become unavailable for further download or Store access after you add it to your library. The agreement gives a developer ending support for an online game as an example.

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Supporting quotations

In rare cases, after you have completed a Transaction for Software the Software may be removed from the Epic Games Store (for instance, because the Developer stops supporting an online game) and become unavailable for further download or access from the Epic Games Store.

Qualifications & exceptions

• Described as rare cases; unavailability concerns further download or access from the Store.

Content & IP Rights · Restriction or exception

Developer terms can supplement or replace the standard license

Software Specific Terms are between you and the Developer and normally add to Epic’s license. They replace that license only if presented during the Transaction and Epic indicates exclusive licensing under them. This agreement prevails over conflicting additional Software Specific Terms. Epic is a party to those terms only when it is the Developer.

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Supporting quotations

Software Specific Terms are in addition to the License granted in this Agreement unless (a) the Software Specific Terms are presented to you during a Transaction and (b) Epic indicates that the Software is licensed exclusively under the Software Specific Terms. In the event of any conflict between the provisions of this Agreement and the provisions of any additional Software Specific Terms, the provisions of this Agreement shall prevail. Any Software Specific Terms you agree to are only between you and the Developer. Epic is not a party to such Software Specific Terms unless Epic is the Developer.

“Developer” means the party who is offering Software for sale through the Epic Games Store.

Qualifications & exceptions

• Replacement requires both presentation during the Transaction and Epic’s exclusive-license indication.

Cross-references

• qualifies (model-proposed): The standard license is limited to personal, non-commercial use — Software Specific Terms supplement the standard license or replace it only when both stated transaction conditions are met.

Content & IP Rights · Restriction or exception

Software use is restricted to one device at a time

You may not use Software commercially or for promotion, or use it on more than one device at once. Copying, displaying, performing or other use must be expressly authorized by this agreement or Software Specific Terms; sale, rental, licensing, distribution and other transfer are prohibited. Section 16 recognizes that where your country’s law makes Software-transfer restrictions unenforceable, the agreement binds the transferee.

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Supporting quotations

(a) use it commercially or for a promotional purpose; (b) use it on more than one device at a time; (c) copy, reproduce, display, perform, or otherwise use it in a way that is not expressly authorized in this Agreement or its Software Specific Terms; (d) sell, rent, lease, license, distribute, or otherwise transfer it;

If restrictions on transfer of the Software in this Agreement are not enforceable under the law of your country, then this Agreement will be binding on any transferee of the Software.

Qualifications & exceptions

• Express authorization is required for the listed copying, display, performance and other uses.
• Country-law limits on transfer restrictions remain recognized.

Security & Safeguards · Restriction or exception

Reverse engineering, security circumvention and unauthorized cheats are prohibited

The license conditions prohibit reverse engineering, extracting source code, modifying, translating, decompiling, disassembling and derivative works, along with altering proprietary notices or security technology. Unauthorized programs that gain advantages in game modes are also prohibited. Section 4 separately allows Mods for certain games when permitted by Epic and the rightsholder; it is not a general permission to modify Software.

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Supporting quotations

(e) reverse engineer, derive source code from, modify, adapt, translate, decompile, or disassemble it or make derivative works based on it; (f) remove, disable, circumvent, or modify any proprietary notice or label or security technology included in it; (g) create, develop, distribute, or use any unauthorized software programs to gain advantage in any online or other game modes;

Epic may permit you to use the Services to create, develop, upload, submit, transmit, or otherwise make available to Epic and other users additions, enhancements, modifications, or other user generated content for certain video games (“Mods”) as permitted by the developer or publisher of such video games (“Rightsholder”).

Qualifications & exceptions

• Mods have the separate, limited permission in Section 4.

Cross-references

• has exception (model-proposed): Submitting a Mod grants a revocable license for user installation and use — The separately permitted Mod workflow and its purpose-limited license qualify the general prohibition on modifying Software; they do not authorize unrestricted modification.

Account & Service Control · Restriction or exception

Epic judges prohibited conduct that harms other users’ enjoyment

You must not use Software to violate third-party rights or export and other applicable laws. Epic also prohibits behavior detrimental to other users’ intended enjoyment in its sole judgment, including cheating, harassment, offensive language, abandonment, sabotage, spam, social engineering and scams.

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Supporting quotations

(h) use it to infringe or violate the rights of any third party, including but not limited to any intellectual property, publicity, or privacy rights; (i) use, export, or re-export it in violation of any applicable law or regulation; or (j) behave in a manner which is detrimental to the enjoyment of the Software or Services by other users as intended by Epic, in Epic’s sole judgment, including but not limited to the following – cheating, harassment, use of abusive or offensive language, game abandonment, game sabotage, spamming, social engineering, or scamming.

Account & Service Control · Company practice

Updates can be mandatory and installed without notice

Epic may require patches, updates or upgrades for continued use and may apply them remotely without notifying you. The agreement records your consent to this. Epic has no maintenance or support obligation for Software or Services.

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Supporting quotations

Epic may provide patches, updates, or upgrades to the Software that must be installed in order for you to continue to use the Software or Services. Epic may update the Software remotely without notifying you, and you hereby consent to Epic applying patches, updates, and upgrades.

Epic does not have any maintenance or support obligations with respect to the Software or Services.

Account & Service Control · Company practice

Features and game progress can disappear without notice

Epic may change, suspend, discontinue, replace or limit any aspect of Software or Services at any time. Use gives you no monetary or other interest in features, including in-game rewards, achievements or levels. Character data, progress, customization and other usage data may become unavailable without notice, including after updates.

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Supporting quotations

Epic may modify, suspend, discontinue, substitute, replace, or limit your access to any aspect of the Software or Services at any time.

You acknowledge that your use of the Software or Services does not confer on you any interest, monetary or otherwise, in any aspect or feature of the Software or Services, including but not limited to any in-game rewards, achievements, character levels.

You also acknowledge that any character data, game progress, game customization or other data related to your use of the Software or Services may cease to be available to you at any time without notice from Epic, including without limitation after a patch, update, or upgrade is applied by Epic.

Content & IP Rights · Procedure

Mod creators must follow third-party rules and maintain compatibility

Where Epic and the game’s developer or publisher permit Mods, creators must comply with applicable third-party terms and policies. You must accurately answer Epic’s or the rightsholder’s requests about intellectual property, security, privacy and ratings, and keep each Mod compatible with the Services and games.

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Supporting quotations

You will comply with all third-party applicable terms of service, end user license agreements, and policies relating to Mods, including any agreements or policies provided by the Rightsholder.

With respect to each Mod, you will provide complete and accurate disclosures in response to all requests made by Epic or the Rightsholder regarding the use of intellectual property within the Mod, the Mod's security and data privacy measures and processes, and information pertinent to content ratings, and you are responsible for ensuring that the Mod is, and remains, compatible with the Services and the applicable video game(s).

Qualifications & exceptions

• Applies to permitted Mods for the relevant games.

Security & Safeguards · Restriction or exception

You warrant that Mods are lawful and safe; Epic may remove them

You promise that Mods violate neither law nor third-party rights and contain no viruses or malicious code or content, including material that disrupts, damages or provides unauthorized access to third-party systems. Epic may take down any Mod at its discretion.

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Supporting quotations

You represent and warrant that your Mods do not (1) violate applicable law, (2) violate or infringe any third party rights, including intellectual property rights or privacy, publicity, or moral rights, or (3) contain any viruses or malicious code or content, such as any software that interferes with, disrupts, damages, or provides unauthorized access to devices, servers, networks or other properties or services of any third party. Epic reserves the right to take down any Mods in its discretion.

Charges & Financial Obligations · Company commitment

Mod sales and compensation require a separate agreement

Epic will not sell your Mods without a separate agreement permitting sale. You have no entitlement to compensation unless expressly agreed separately, and Epic need not accept or distribute your Mods.

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Supporting quotations

Epic will not sell your Mods unless You have entered into a separate agreement with Epic permitting it to do so.

(1) You are not entitled to any compensation by Epic for your Mods unless expressly provided in a separate agreement with Epic, (2) Epic has no obligation to accept, distribute, or make available any of your Mods,

Qualifications & exceptions

• A separate agreement can authorize sales or compensation.

Sharing & Disclosure · Company practice

Epic gives Mod creators’ email addresses to rightsholders

Epic will provide your email address to game rightsholders so they can contact you about your Mods. Epic may also forward claims or notices that you lack necessary rights to a Mod.

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Supporting quotations

(3) Epic will provide your email address to Rightsholders to enable Rightsholders to contact you in connection with your Mods, and (4) Epic may forward to You claims or notices that You do not have all necessary rights in and to your Mod.

Qualifications & exceptions

• Email sharing is for contact in connection with your Mods.

Content & IP Rights · Permission or license

Submitting a Mod grants a revocable license for user installation and use

By submitting Mods, you give Epic a non-exclusive, fully paid, royalty-free and revocable license to use, copy, modify, distribute, publicly perform and display them. The stated purpose is enabling end users to install and use Mods.

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Supporting quotations

By submitting Mods to Epic, you hereby grant to Epic a non-exclusive, fully-paid, royalty-free, and revocable license to use, copy, modify, distribute, publicly perform, and publicly display your Mods for the purpose of enabling end users to install and use the Mods.

Qualifications & exceptions

• Limited to enabling end users to install and use Mods.

Cross-references

• exception to (model-proposed): Reverse engineering, security circumvention and unauthorized cheats are prohibited — The separately permitted Mod workflow and its purpose-limited license qualify the general prohibition on modifying Software; they do not authorize unrestricted modification.
• contrast (model-proposed): Feedback grants Epic a perpetual, irrevocable license — Feedback gives Epic an irrevocable, perpetual license for any purpose, while the Mod license is revocable and limited to enabling installation and use. The difference follows the content category, not a contradiction within one license.