Epic Website Privacy Policy

Account & Service Control · Company practice

MyChart Central accounts: Epic stores name, birth date and contact details in the US to run the service

If you have a MyChart Central account, Epic stores limited personal information on Epic-owned servers in the United States. This includes your name, date of birth and the contact information you used to create your account and link it with your MyChart accounts at your healthcare organizations. Epic uses it to provide MyChart Central services and functionality, including helping you log in to your MyChart accounts at those organizations, MyChart Central password recovery and MyChart Central user support. 'Including' means these are examples. The policy calls this limited personal information. It mentions health data viewable within MyChart separately, only in connection with deletion.

Supporting quotations

MyChart Central

If you have a MyChart Central account, we store limited personal information on Epic-owned servers in the United States.

This information includes your name, date of birth, and the contact information you used to create your account and link it with your MyChart accounts at the healthcare organizations that care for you.

This information is used to provide services or functionality for MyChart Central, including: helping you log into your MyChart accounts at your healthcare organizations, MyChart Central password recovery, and MyChart Central user support.

Qualifications & exceptions

• Applies to people who have a MyChart Central account.
• Described as limited personal information stored for MyChart Central.
• Listed uses are examples ('including').

Not stated here

• The paragraph does not say whether Epic uses this information for anything beyond MyChart Central services and functionality.

Cross-references

• qualified by (model-proposed): Deactivating a MyChart Central account deletes only the information used to create it, usually within a day — Deactivation deletes only the information used to create the MyChart Central account, which is the limited information described as stored for MyChart Central.

Account & Service Control · User right or choice

You can edit MyChart Central account information and share it with linked healthcare organizations

The policy says you can edit and share MyChart Central account information with the healthcare organizations you have linked to your MyChart Central account. It does not describe the mechanics of editing or sharing.

Supporting quotations

You can edit and share MyChart Central account information with the healthcare organizations you have linked to your MyChart Central account.

Qualifications & exceptions

• Sharing is described as going to healthcare organizations you have linked to your MyChart Central account.

Not stated here

• How you edit or share the information, and what linked organizations do with it, is not described here.

Account & Service Control · Procedure

Questions about your medical information go to your healthcare organization, not Epic

If you have questions about your medical information in an account with a healthcare organization using Epic's software, the policy tells you to contact that healthcare organization using the contact information in its privacy policy.

Supporting quotations

Contact Epic

If you have questions about your medical information in an account with a healthcare organization using Epic’s software, please reach out to your healthcare organization using the contact information in their privacy policy.

Qualifications & exceptions

• Applies to medical information in an account with a healthcare organization using Epic's software.
• The contact route is the healthcare organization's privacy policy.

Not stated here

• Whether Epic can answer any questions about that information is not stated.