Charges & Financial Obligations · User right or choice
An eligible purchase can be refunded and repurchased at a sale price
If a recent purchase goes on sale while still eligible for a refund, you can obtain a full refund and immediately buy the product again. Epic expressly says this is not refund abuse. The purchase must still meet the normal refund eligibility requirements; a sale does not reopen an expired refund window.
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If your recent purchase goes on sale and it is still eligible for refund, you can refund your purchase for the full amount and immediately re-purchase the product. We do not consider this to be refund abuse.
Qualifications & exceptions
The recent purchase must still be eligible for a refund.
Charges & Financial Obligations · Restriction or exception
Gift senders cannot request refunds, but declined gifts are automatically refunded
Although gift purchases are labeled non-refundable, a gift is automatically refunded to the sender’s payment method if its recipient declines it or already owns the product and cannot accept it. The sender cannot request a gift refund. The recipient can choose to decline the gift, triggering the refund to the sender rather than receiving the refund themselves.
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Purchases are marked "self-refundable", “refundable”, or "non-refundable". Generally, paid games are self-refundable or refundable, while subscriptions, in-app purchases, in-game items, consumable digital items, and virtual currency are usually non-refundable (unless required by applicable law). Gift purchases are non-refundable.
If you are the sender of the gift, you cannot request a refund for it. The gift will be automatically refunded to your payment method only if the recipient declines the gift or if the recipient already owns the product and the gift cannot be accepted.
If you are the recipient of the gift, you can choose to decline the gift, in which case it will be automatically refunded to the sender.
Qualifications & exceptions
Automatic refunds occur only if the recipient declines or already owns the product and the gift cannot be accepted.
The refund goes to the sender’s payment method.
Cross-references
qualifies (model-proposed): A purchase’s refund label determines its refund route — The general gift non-refundability label prevents sender-requested refunds, while the gift section requires automatic refunds when the recipient declines or already owns the product and cannot accept it.
Charges & Financial Obligations · User right or choice
Purchases paid with Epic account balance can qualify for refunds
Using Epic account balance does not itself prevent a purchase refund, but the purchase must be eligible. Refundable or self-refundable PC/Mac products have a 14-day window from purchase, or release for pre-purchases, and require less than two hours of runtime. For iOS/Android the window is two hours from purchase. Product bans or terms violations disqualify refunds, and Epic may deny eligibility for abuse. The policy links separate account balance terms without supplying their details here.
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Yes. If you've completed a purchase with Epic account balance, you can request a refund for eligible purchases. For more information, see our Epic account balance terms and conditions.
PC and Mac products are eligible for a refund within 14 days of purchase (or 14 days after release for pre-purchases) if they are marked as “refundable” or “self-refundable”. However, you must have less than 2 hours of runtime on record.
Mobile products (iOS and Android) are eligible for a refund within 2 hours of purchase if they are marked as “refundable” or “self-refundable”.
You will not be eligible for refunds for products you’ve been banned from or whose terms you’ve violated. In addition, you may not be eligible for refunds if Epic determines that you are abusing the refund policy like repeatedly buying and refunding the same product.
Qualifications & exceptions
The purchase must independently satisfy the refund criteria for its platform and product.
Product bans, terms violations and Epic’s abuse determination still apply.
Not stated here
Additional terms on the linked account balance page are not supplied.
Cross-references
contrast (model-proposed): Epic account balance itself generally cannot be refunded or cashed out — An eligible purchase paid from the balance may be refunded, while refunding the balance itself or cashing it out is generally unavailable. These are different transactions, not inconsistent rules.
Charges & Financial Obligations · Restriction or exception
Epic account balance itself generally cannot be refunded or cashed out
The balance itself is non-refundable unless applicable law requires a refund. The policy says Epic account balance has no equivalent in real currency and cannot be exchanged for cash. This differs from refunding an eligible product bought with the balance. The linked account balance terms are not supplied here.
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No. The Epic account balance itself is non-refundable (unless required by applicable law). Epic account balance does not have an equivalent in real currency and is not exchangeable for cash. See our Epic account balance terms and conditions for more information.
Yes. If you've completed a purchase with Epic account balance, you can request a refund for eligible purchases. For more information, see our Epic account balance terms and conditions.
Qualifications & exceptions
Applicable law may require a refund of the balance itself.
Not stated here
The linked account balance terms may contain further details not supplied here.
Cross-references
contrast (model-proposed): Purchases paid with Epic account balance can qualify for refunds — An eligible purchase paid from the balance may be refunded, while refunding the balance itself or cashing it out is generally unavailable. These are different transactions, not inconsistent rules.
Charges & Financial Obligations · Company commitment
Refunded Epic Rewards purchases return the amount to the Rewards balance
When a product purchased with Epic Rewards is refunded, the refunded amount is credited back to the Epic Rewards balance. If those Rewards have expired by refund time, Epic may choose to extend their expiration date; an extension is not guaranteed. This describes what happens on a refund, not an unconditional right to refund any Rewards purchase.
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Yes. If a product purchased with Epic Rewards is refunded, the refunded amount will be credited back to your Epic Rewards balance. If those Epic Rewards have expired at the time of your refund, Epic may choose, at its discretion, to extend the expiration date for Epic Rewards.
Qualifications & exceptions
The product must actually be refunded.
An extension for Rewards expired at refund time is at Epic’s discretion.
Epic checkout determines which refund policy applies
This policy covers purchases through Epic checkout on the Epic Games Store for PC, Mac, iOS and Android, including real-money in-game purchases in Fortnite, Fall Guys and Rocket League on those platforms. Epic cannot refund purchases outside its Store. Purchases through third-party mobile or console stores, or a developer’s own payment provider, follow the refund policy at that point of purchase.
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This policy applies to all purchases on the Epic Games Store where you go through Epic checkout on PC, Mac, and mobile (iOS and Android). This means it also applies to in-game real-money purchases in Fortnite, Fall Guys, and Rocket League on PC, Mac, and mobile since they are powered by the Epic Games Store. Epic cannot provide refunds for purchases made outside of the Epic Games Store. Real-money purchases where you go through checkout on a third-party mobile store, console store, or in-game/in-app where a developer uses their own payment provider are governed by the refund policy of your point of purchase.
Qualifications & exceptions
Applies when the purchase goes through Epic checkout on PC, Mac, iOS or Android.
Charges & Financial Obligations · Restriction or exception
A purchase’s refund label determines its refund route
Purchases are labeled self-refundable, refundable or non-refundable. Paid games generally fall in the first two groups. Subscriptions, in-app purchases, in-game items, consumable digital items and virtual currency are usually non-refundable unless applicable law requires otherwise. Gifts cannot be refunded on the sender’s request, but are automatically refunded to the sender’s payment method if the recipient declines, or already owns the product and cannot accept the gift. The non-refundable table row says such purchases are ineligible and may include virtual currency or consumables; it does not make all paid games refundable.
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Purchases are marked "self-refundable", “refundable”, or "non-refundable". Generally, paid games are self-refundable or refundable, while subscriptions, in-app purchases, in-game items, consumable digital items, and virtual currency are usually non-refundable (unless required by applicable law). Gift purchases are non-refundable.
Non-Refundable
Purchases are not eligible for refund as they may include virtual currency or other consumable digital items.
If you are the sender of the gift, you cannot request a refund for it. The gift will be automatically refunded to your payment method only if the recipient declines the gift or if the recipient already owns the product and the gift cannot be accepted.
If you are the recipient of the gift, you can choose to decline the gift, in which case it will be automatically refunded to the sender.
Qualifications & exceptions
Product categories are described as generally or usually, rather than universal rules.
Applicable law may require refunds for the usually non-refundable products.
Gift senders cannot request refunds; recipient refusal or inability to accept an already-owned product triggers an automatic refund.
Charges & Financial Obligations · User right or choice
PC and Mac refunds generally require a request within 14 days
For PC and Mac products labeled refundable or self-refundable, refund eligibility runs for 14 days from purchase, or 14 days after release for pre-purchases, and requires less than two hours of recorded runtime. Products you have been banned from or whose terms you violated are excluded. Epic may also deny eligibility if it determines refund abuse. Pre-release self-refundable purchases have a separate before-release route, with specific runtime rules for early access, betas and bundles.
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PC and Mac products are eligible for a refund within 14 days of purchase (or 14 days after release for pre-purchases) if they are marked as “refundable” or “self-refundable”. However, you must have less than 2 hours of runtime on record.
You will not be eligible for refunds for products you’ve been banned from or whose terms you’ve violated. In addition, you may not be eligible for refunds if Epic determines that you are abusing the refund policy like repeatedly buying and refunding the same product.
Refund criteria for pre-purchases depends on product type, runtime, and release date. You can refund any “self-refundable” pre-purchases yourself any time before that product’s release by following the instructions above (under “How can I request a refund?”).
To refund early access or beta versions of products, you need to have less than 2 hours of runtime on record.
To refund a pre-purchased bundle marked as “refundable” or “self-refundable,” you need to have less than 2 hours of runtime on record across all products within that bundle. If the bundle also includes virtual currency or other consumable digital items, it may be marked “non-refundable” and not eligible for refund.
Qualifications & exceptions
Only products labeled refundable or self-refundable.
Less than two hours of recorded runtime; bundles count runtime across all included products.
For pre-purchases the 14-day period starts at release.
Bans, terms violations and an Epic determination of abuse can defeat eligibility.
Charges & Financial Obligations · User right or choice
Mobile refunds have a two-hour purchase window
On iOS and Android, products labeled refundable or self-refundable are eligible within two hours of purchase. This is a purchase-time window, distinct from the PC/Mac runtime test. Products you have been banned from or whose terms you violated are ineligible, and Epic may deny refunds if it determines abuse.
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Mobile products (iOS and Android) are eligible for a refund within 2 hours of purchase if they are marked as “refundable” or “self-refundable”.
You will not be eligible for refunds for products you’ve been banned from or whose terms you’ve violated. In addition, you may not be eligible for refunds if Epic determines that you are abusing the refund policy like repeatedly buying and refunding the same product.
Qualifications & exceptions
Only products labeled refundable or self-refundable.
Bans, product terms violations and an Epic determination of abuse can defeat eligibility.
Charges & Financial Obligations · Restriction or exception
Bans, terms violations and refund abuse can block refunds
You cannot obtain refunds for products you have been banned from or whose terms you violated. Epic may also find you ineligible if it determines that you abuse the policy, such as repeatedly buying and refunding the same product. A qualifying recent purchase refunded and immediately repurchased after a sale is expressly not considered abuse.
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You will not be eligible for refunds for products you’ve been banned from or whose terms you’ve violated. In addition, you may not be eligible for refunds if Epic determines that you are abusing the refund policy like repeatedly buying and refunding the same product.
If your recent purchase goes on sale and it is still eligible for refund, you can refund your purchase for the full amount and immediately re-purchase the product. We do not consider this to be refund abuse.
Qualifications & exceptions
The ban or terms violation concerns the product being refunded.
Abuse-based ineligibility depends on Epic’s determination.
Refunding an eligible recent purchase to repurchase at a sale price is not abuse.
Self-refundable purchases can be refunded through Transactions
For an eligible purchase labeled self-refundable, sign in to Epic, open Transactions in the Account portal, select the purchase and use the Refund button to start the process. The table describes this as the self-service refund route; the label does not remove the applicable eligibility conditions.
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Self-Refundable
Purchases can be refunded via self-serve on the Transactions page under the Account portal.
“Self-refundable” purchases can be refunded via self-service. Sign in at www.epicgames.com, navigate to the Transactions page, and click the purchase you’d like to refund. If the purchase is eligible for a self-service refund, click the “Refund” button to start the refund process.
Qualifications & exceptions
The purchase must be eligible for a self-service refund.
Charges & Financial Obligations · Procedure
Player Support handles purchases labeled refundable
For purchases marked refundable, or questions about refunds, contact Player Support using its Support Request form. In the PC/Mac Store Launcher, use the account dropdown, Settings, Support and then Contact Us. In the mobile Store, use the Account icon, Support, the Epic Games Store section and then Contact Us. The page also links directly to the contact form.
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Refundable
Purchases can be refunded via our Player Support. Fill out the Support Request form for a refund.
To request a refund for purchases marked “refundable”, or if you have questions about the refund process:
In the Epic Games Store Launcher, go to your account dropdown on the top right, click on “Settings”, then “Support”, and scroll down to “Contact Us”.
In the Epic Games Store on mobile, go to the “Account” icon on the top right, then “Support”, click on the “Epic Games Store” section, and scroll down to “Contact Us”.
These routes are for purchases marked refundable or refund-process questions.
Charges & Financial Obligations · Company commitment
Refunds normally return to the original payment method
Epic refunds purchases to the payment method used whenever possible, although you and Epic may agree on another method. Processing time depends on the payment method. For a refunded product purchased with Epic Rewards, the amount goes back to the Rewards balance; if those Rewards have expired, Epic may choose to extend their expiry.
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Purchases will be refunded to the payment method used to make the purchase whenever possible. You and Epic may also agree that the refund will be issued to another payment method. Refund processing time depends on your payment method.
Yes. If a product purchased with Epic Rewards is refunded, the refunded amount will be credited back to your Epic Rewards balance. If those Epic Rewards have expired at the time of your refund, Epic may choose, at its discretion, to extend the expiration date for Epic Rewards.
Qualifications & exceptions
The original payment method is used whenever possible; a different method requires agreement.
Processing time depends on the payment method.
Epic Rewards refunds return to Rewards, and extending expired Rewards is discretionary.
Charges & Financial Obligations · User right or choice
Self-refundable PC/Mac pre-purchases can be refunded before release
You can self-refund a PC/Mac pre-purchase labeled self-refundable at any time before release using the self-service instructions. Eligibility depends on product type, runtime and release date: early access or beta versions require less than two hours of runtime, and qualifying bundles count runtime across all included products. Some pre-purchases, such as those including virtual currency or consumable items, are not self-refundable to prevent fraud and abuse.
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Refund criteria for pre-purchases depends on product type, runtime, and release date. You can refund any “self-refundable” pre-purchases yourself any time before that product’s release by following the instructions above (under “How can I request a refund?”).
After a pre-purchased product is released, our standard refund policy above (under “What products are eligible for a refund?”) applies. To prevent fraud and abuse of the self-refund system, some pre-purchases are not self-refundable; for example, purchases including virtual currency or consumable digital items.
To refund early access or beta versions of products, you need to have less than 2 hours of runtime on record.
To refund a pre-purchased bundle marked as “refundable” or “self-refundable,” you need to have less than 2 hours of runtime on record across all products within that bundle. If the bundle also includes virtual currency or other consumable digital items, it may be marked “non-refundable” and not eligible for refund.
Qualifications & exceptions
Only pre-purchases labeled self-refundable use this self-service route.
Early access and beta versions require less than two hours of runtime.
Bundles require less than two hours across all products and may be non-refundable if they contain currency or consumables.
Charges & Financial Obligations · User right or choice
Released PC/Mac pre-purchases follow the standard refund criteria
After release, a PC/Mac pre-purchased product follows the standard policy: it must be labeled refundable or self-refundable, the refund must fall within 14 days after release, and recorded runtime must be below two hours. Bans or violations of that product’s terms disqualify refunds, and Epic may deny refunds for abuse.
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After a pre-purchased product is released, our standard refund policy above (under “What products are eligible for a refund?”) applies. To prevent fraud and abuse of the self-refund system, some pre-purchases are not self-refundable; for example, purchases including virtual currency or consumable digital items.
PC and Mac products are eligible for a refund within 14 days of purchase (or 14 days after release for pre-purchases) if they are marked as “refundable” or “self-refundable”. However, you must have less than 2 hours of runtime on record.
You will not be eligible for refunds for products you’ve been banned from or whose terms you’ve violated. In addition, you may not be eligible for refunds if Epic determines that you are abusing the refund policy like repeatedly buying and refunding the same product.
Qualifications & exceptions
Within 14 days after release, with less than two hours of recorded runtime.
Only refundable or self-refundable products.
Product bans, terms violations and abuse determinations still apply.
Charges & Financial Obligations · Restriction or exception
Early access and beta refunds require less than two hours of runtime
For an early access or beta version of a PC/Mac pre-purchased product, recorded runtime must be below two hours to obtain a refund. This is an additional pre-purchase condition, not a promise that every early access or beta purchase is refundable; product type and release date also affect the criteria.
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What about early access or beta versions of a PC/Mac pre-purchased product?
To refund early access or beta versions of products, you need to have less than 2 hours of runtime on record.
Refund criteria for pre-purchases depends on product type, runtime, and release date. You can refund any “self-refundable” pre-purchases yourself any time before that product’s release by following the instructions above (under “How can I request a refund?”).
Qualifications & exceptions
Applies to PC/Mac pre-purchased products.
Product type and release date also affect refund criteria.
Charges & Financial Obligations · Restriction or exception
Pre-purchase bundles count runtime across all included products
For a PC/Mac pre-purchased bundle that includes released games and is labeled refundable or self-refundable, total recorded runtime across all products must be below two hours. A bundle that includes virtual currency or other consumable digital items may instead be labeled non-refundable and be ineligible.
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What about PC/Mac pre-purchased bundles that include released games?
To refund a pre-purchased bundle marked as “refundable” or “self-refundable,” you need to have less than 2 hours of runtime on record across all products within that bundle. If the bundle also includes virtual currency or other consumable digital items, it may be marked “non-refundable” and not eligible for refund.
Qualifications & exceptions
For PC/Mac pre-purchased bundles that include released games.
The bundle must be labeled refundable or self-refundable.
Virtual currency or consumable digital items may make the bundle non-refundable.