Your primary residence determines the balance provider
For US residents, the provider is Epic Games, Inc., a Maryland corporation with its principal business offices in Cary, North Carolina. For residents outside the US, it is Epic Games Commerce GmbH, a Swiss limited liability company with its registered office in Root D4, Switzerland. These terms address the registered holder of the Epic Games account.
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Supporting quotations
In these Terms, “we”, “our”, “us” or “Epic” means the provider of the Epic Account Balance in the location of your primary residence:
a. If you reside in the United States, Epic Games, Inc., a Maryland Corporation having its principal business offices at Box 254, 2474 Walnut Street, Cary, North Carolina, 27518, U.S.A.; or
b. If you reside outside the United States, Epic Games Commerce GmbH, a Swiss company with limited liability, having its registered office at Platz 10 6039 Root D4, Switzerland.
and “you” or “your” means the registered holder of the Epic Games account.
Qualifications & exceptions
“You” means the registered account holder.
Account & Service Control · Company commitment
Balance access and purchases may stop during downtime
The balance can be inaccessible or under maintenance, preventing balance checks, additions and purchases. Epic commits to reasonable efforts to minimize downtime and, where possible, to give an estimated restoration time. This is not a promise of uninterrupted access or a fixed restoration deadline.
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PLEASE NOTE THAT FROM TIME TO TIME YOUR EPIC ACCOUNT BALANCE MAY BE INACCESSIBLE OR UNDER MAINTENANCE, AND AT SUCH TIMES YOU MAY NOT BE ABLE TO REVIEW YOUR BALANCE, ADD AMOUNTS, OR MAKE PURCHASES. EPIC WILL MAKE REASONABLE EFFORTS TO MINIMIZE DOWNTIME AND, WHERE POSSIBLE, PROVIDE AN ESTIMATED TIME OF RESTORATION.
Qualifications & exceptions
Restoration estimates are provided where possible.
The commitment is to reasonable efforts to minimize downtime.
Cross-references
contrast (model-proposed): You can view your balance and outgoing transactions on the payments page — The payments-page clause offers viewing at any time, while the downtime clause warns that maintenance or inaccessibility may prevent balance checks. This is a reviewed availability tension, not a guarantee of continuous access.
Account & Service Control · Restriction or exception
Using the balance requires internet access and an account in good standing
You need a working internet connection and an Epic Games account in good standing to access and use the balance.
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To access and use the Epic Account Balance, you must have a working internet connection and an Epic Games account in good standing.
Accepting these terms activates use of your own balance
You must accept these terms before using the balance. After activation you may add amounts and use it at participating Epic Services, subject to the same-currency purchase restriction. You may open, access and use only one balance and may not use someone else’s.
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To begin using your Epic Account Balance, you must accept these Terms. Once activated, you may add amounts to your Epic Account Balance, and use it at participating Epic Services. You may only open, access, and use one Epic Account Balance, and you may not use anyone else’s Epic Account Balance.
Your Epic Account Balance may only be used to make purchases from participating Epic Services that offer products in the same currency as your Epic Account Balance.
Qualifications & exceptions
Only one balance, with no use of another person’s balance.
Purchases require a participating service offering products in the balance currency.
Account & Service Control · Restriction or exception
Using a top-up method represents that you are over the local age of majority
When using a top-up method, you represent that you are over the legal age of majority in your country of residence and authorized to use that payment method. This representation is tied to topping up; the text does not state a separate numerical age for all balance use.
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When you use a Top Up Method, you represent to Epic that you are over the legal age of majority in your country of residence and you are authorized to use the Top Up Method.
Qualifications & exceptions
You must also be authorized to use the chosen payment method.
Account & Service Control · Restriction or exception
You are responsible for all uses of your balance
As the registered account holder, you are responsible for transactions made using your balance, including transactions by other people. You may not use anyone else’s balance. The separate loss clause links Epic’s exclusion of liability for your losses, and your liability for Epic’s losses from another person’s use, to your actions or failure to act; the all-use responsibility clause does not remove that stated causation limit.
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Supporting quotations
You are responsible for all uses of your Epic Account Balance, including all transactions made by you or anyone else using your Epic Account Balance.
and “you” or “your” means the registered holder of the Epic Games account.
You may only open, access, and use one Epic Account Balance, and you may not use anyone else’s Epic Account Balance.
Epic will not be liable for any loss that you may incur resulting from your actions or failure to act, such as someone else using your Epic Account Balance, either with or without your knowledge. However, you will be liable for losses incurred by Epic due to someone else using your Epic Account Balance if caused by your actions or failure to act.
Qualifications & exceptions
The separate loss allocation requires your actions or failure to act to cause the loss.
Cross-references
narrowed by (model-proposed): Loss liability depends on your actions or failure to act — General responsibility for balance use must be read with the separate loss clause: its allocations retain the stated causal connection to the holder’s actions or failure to act.
You can view your balance and outgoing transactions on the payments page
The document directs you to epicgames.com/account/payments to view the balance and all transactions made from it at any time. The downtime clause qualifies this availability: maintenance or other inaccessibility may temporarily prevent balance checks.
PLEASE NOTE THAT FROM TIME TO TIME YOUR EPIC ACCOUNT BALANCE MAY BE INACCESSIBLE OR UNDER MAINTENANCE, AND AT SUCH TIMES YOU MAY NOT BE ABLE TO REVIEW YOUR BALANCE, ADD AMOUNTS, OR MAKE PURCHASES.
Qualifications & exceptions
Balance viewing may be unavailable during downtime.
Cross-references
contrast (model-proposed): Balance access and purchases may stop during downtime — The payments-page clause offers viewing at any time, while the downtime clause warns that maintenance or inaccessibility may prevent balance checks. This is a reviewed availability tension, not a guarantee of continuous access.
You can request closure, which stops use of remaining funds
You can ask customer service at epicgames.com/help to close the balance for any reason or no reason. Closure normally takes one business day after contact. Once closed, you cannot add or use amounts. Unless these terms say otherwise, Epic may retain remaining funds, or report or surrender unclaimed property as law requires. Statutory refund rights remain unaffected. If rejecting a terms change, you may terminate without a notice period.
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You may request that your Epic Account Balance be closed for any or no reason by contacting customer service at https://www.epicgames.com/help. Once your Epic Account Balance has been closed, you will not be able to add new amounts or use any remaining amounts in your Epic Account Balance. Your Epic Account Balance will normally be closed within one business day of you contacting us.
Unless stated otherwise in these Terms, once your Epic Account Balance is closed, any amounts remaining on it may be retained by Epic, or if it is deemed unclaimed property may be reported and/or surrendered to the applicable authority, as required by applicable law.
HOWEVER, NOTHING IN THESE TERMS WILL AFFECT ANY STATUTORY RIGHTS THAT MAY ENTITLE YOU TO A REFUND REGARDLESS OF EPIC POLICY.
If you do not accept and agree to these changes, you may terminate the Epic Account Balance without a notice period.
Qualifications & exceptions
One business day is the normal closure time, not an unconditional deadline.
Closure does not guarantee cashing out; statutory refund rights remain.
Cross-references
qualified by (model-proposed): Epic may retain remaining funds after balance closure — The right to request closure does not promise recovery of the remaining balance: retained funds and unclaimed-property treatment remain subject to contrary terms and statutory refund rights.
Epic may suspend or terminate for violations, sometimes without notice
If you violate these terms, Epic may suspend or terminate your Epic Games account, your balance, or both, with reasonable prior notice. It may act without notice for serious grounds, including balance misuse, unauthorized use of another user’s balance, fraud or illegal activity, using fraudulently obtained top-up methods or gift cards, or severe violations of these terms or terms of an Epic Service.
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If you violate these Terms, we may suspend or terminate your Epic Games account and/or Epic Account Balance with prior reasonable notice, or without any notice if there are serious grounds for termination. Serious grounds include if you have misused the Epic Account Balance, conducted unauthorized Epic Account Balance transactions from another user’s Epic Account Balance, used the Epic Account Balance to conduct any fraudulent or other illegal activity, used or redeemed a fraudulently obtained Top Up Method or Gift Card, or if you have otherwise severely violated these Terms or any terms and conditions relating to an Epic Service.
Qualifications & exceptions
A violation is required; no-notice termination requires serious grounds.
The action may affect the entire Epic Games account as well as the balance.
Account & Service Control · User right or choice
Rejecting new terms lets you terminate without a notice period
If you do not accept changed terms, you may terminate the balance without a notice period. Otherwise Epic may allow you to spend your existing balance until depleted, but you may be unable to add more until you accept the changes. Continued spending is discretionary. Closing the balance stops access to remaining funds, which Epic may retain or handle as unclaimed property under law unless the terms say otherwise; statutory refund rights remain.
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If you do not accept and agree to these changes, you may terminate the Epic Account Balance without a notice period. Otherwise, Epic may allow you to continue using your available balance to make purchases until it is fully depleted, but you may not be able to add any additional balance until you accept and agree to the changes.
Once your Epic Account Balance has been closed, you will not be able to add new amounts or use any remaining amounts in your Epic Account Balance.
Unless stated otherwise in these Terms, once your Epic Account Balance is closed, any amounts remaining on it may be retained by Epic, or if it is deemed unclaimed property may be reported and/or surrendered to the applicable authority, as required by applicable law.
HOWEVER, NOTHING IN THESE TERMS WILL AFFECT ANY STATUTORY RIGHTS THAT MAY ENTITLE YOU TO A REFUND REGARDLESS OF EPIC POLICY.
Qualifications & exceptions
Epic may, but need not, allow spending down existing funds without acceptance.
Further top-ups may be blocked until acceptance.
Closure does not guarantee a refund; statutory refund rights remain.
Epic can change or withdraw balance service for specified regional reasons
The terms preserve Epic’s ability to change, remove, limit, restrict or discontinue the balance in a territory or region when required to comply with law, address a material security risk, or avoid a substantial economic or material technical burden. Epic promises reasonable advance notice if it decides to remove, significantly limit, restrict or discontinue the balance or gift cards, including a portion or component, in a territory or region. No fixed number of days is given.
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Nothing in these Terms limits Epic’s ability to make changes or to remove, limit, restrict, or otherwise discontinue the Epic Account Balance in any territory or region if required to comply with applicable law, address a material security risk, or avoid a substantial economic or material technical burden. We will give reasonable advance notice if we decide to remove, significantly limit, restrict, or otherwise discontinue Epic Account Balance and/or Gift Cards (or any portion or component thereof) in any territory or region.
Qualifications & exceptions
The preserved power identifies legal compliance, material security risk, and substantial economic or material technical burden.
Reasonable advance notice is promised for the stated removal, significant limitation, restriction or discontinuance decisions.
Not stated here
The reasonable advance-notice period is not quantified.
Epic can notify you electronically, including by posting on its terms page
When Epic provides notices, including terms-change notices, it may use your Epic Games account or other reasonable electronic means. Those means include a notice on the account-balance terms webpage. This does not promise that every notice will be sent directly to your email.
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If we notify you, including about changes in these Terms, we will notify you either through your Epic Games account or through other reasonable electronic means, including by notice posted at https://www.epicgames.com/account-balance-terms.
Qualifications & exceptions
The electronic means must be reasonable.
Not stated here
The linked page’s current text and any later notices are not supplied here; this card describes only the notification mechanism in this saved version.
The balance FAQ and customer support provide further information
For more information, the terms direct you to the account-balance FAQ at epicgames.com/account-balance-faq and, if you still have questions, customer support at epicgames.com/help. The linked FAQ is not supplied as part of this analysis.