Charges & Financial Obligations · Restriction or exception
Charges and added funds are prepaid, with limited refunds
All balance-related charges and amounts added are payable in advance. Epic does not voluntarily redeem or refund them, in whole or part and regardless of payment method, except as expressly provided in these terms. Statutory refund rights remain unaffected. If you are entitled to a refund for a purchase paid from the balance, that amount returns to the balance.
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ALL CHARGES YOU INCUR IN CONNECTION WITH THE EPIC ACCOUNT BALANCE AND ALL AMOUNTS YOU PLACE IN THE EPIC ACCOUNT BALANCE ARE PAYABLE IN ADVANCE AND WE DO NOT GRANT VOLUNTARY REDEMPTIONS OR REFUNDS IN WHOLE OR IN PART, REGARDLESS OF THE PAYMENT METHOD, EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS. HOWEVER, NOTHING IN THESE TERMS WILL AFFECT ANY STATUTORY RIGHTS THAT MAY ENTITLE YOU TO A REFUND REGARDLESS OF EPIC POLICY.
If you are entitled to a refund for a purchase made with your Epic Account Balance, you will be refunded back to your Epic Account Balance for that amount.
Qualifications & exceptions
Express exceptions in these terms and statutory refund rights remain.
An eligible balance-funded purchase refund returns to the balance.
Cross-references
qualified by (model-proposed): Eligible purchase refunds go back to your balance — The general refusal of voluntary redemptions does not erase express or statutory refund entitlements. When a balance-funded purchase qualifies for a refund, the refund destination is the balance.
Charges & Financial Obligations · Company practice
Epic chooses which top-up methods remain available
You may add money using payment methods Epic supports. Epic can disable any such method at any time. Added amounts become available immediately after any pending or transaction periods required by the payment method have ended, rather than necessarily when you initiate the top-up.
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You may add amounts to your Epic Account Balance using payment methods supported by Epic (“Top Up Methods”). Epic supports Top Up Methods at its own discretion and may disable any Top Up Method at any time. Any amounts you add will be available for use immediately following any pending or transaction periods required by your Top Up Method.
Qualifications & exceptions
Availability of added funds follows the payment method’s pending or transaction periods.
Charges & Financial Obligations · Restriction or exception
Promotional top-ups and gift cards can carry additional conditions
Promotional codes Epic provides as top-up methods may have promotion, offer or coupon conditions. Gift cards or voucher codes Epic makes available for top-ups will have additional terms specific to the gift card. Those additional terms are not supplied in this document.
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Any promotional code provided to you by Epic for use as a Top Up Method may be subject to additional terms and conditions associated with the promotion, offer, or coupon. Any gift card or voucher code (“Gift Card”) that Epic may make available for redemption as a Top Up Method will be subject to additional terms and conditions specific to the Gift Card.
Qualifications & exceptions
Promotional-code conditions may apply; gift-card-specific conditions will apply.
Not stated here
The specific promotional and gift card conditions are not supplied.
Charges & Financial Obligations · Permission or license
You authorize top-up charges including fees and currency conversion charges
Using a top-up method authorizes Epic or its third-party payment processors to charge the balance amount you choose to add, together with any fees or conversion charges incurred. This clause does not state fee amounts or conversion rates.
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Further, you authorize Epic or its third-party payment processors to charge your Top Up Method for any balance you choose to add together with any fees or conversion charges incurred.
Qualifications & exceptions
Includes fees and conversion charges actually incurred.
Not stated here
Fee amounts and conversion rates are not stated in this clause.
Charges & Financial Obligations · Restriction or exception
Unused balances generally do not expire, but exceptions can apply
The terms say unused balances do not expire. Promotional credits or coupons may expire under their promotion terms, and the usage section says additional conditions, including balance expiration periods, may apply in certain jurisdictions. No applicable jurisdictions or periods are identified here.
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Unused balances in your Epic Account Balance do not expire. However, promotional amounts such as credits or coupons may expire pursuant to the terms of such promotions.
Additional conditions, including balance expiration periods, may apply in certain jurisdictions.
Qualifications & exceptions
Promotional amounts may expire under their own terms.
Jurisdiction-specific expiration conditions may also apply.
Not stated here
The affected jurisdictions and their expiration periods are not specified in this document.
Cross-references
qualified by (model-proposed): The terms cap stored amounts and total transactions — The usage clause permits jurisdiction-specific expiration periods, qualifying the earlier general no-expiration rule in addition to its express promotional-amount exception.
Charges & Financial Obligations · Company practice
Epic may retain remaining funds after balance closure
Unless these terms say otherwise, Epic may retain remaining amounts after closure. If deemed unclaimed property, the amounts may be reported or surrendered to the appropriate authority as applicable law requires. Closure stops both further additions and use of remaining amounts; statutory refund rights are preserved by the terms.
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Unless stated otherwise in these Terms, once your Epic Account Balance is closed, any amounts remaining on it may be retained by Epic, or if it is deemed unclaimed property may be reported and/or surrendered to the applicable authority, as required by applicable law.
Once your Epic Account Balance has been closed, you will not be able to add new amounts or use any remaining amounts in your Epic Account Balance.
HOWEVER, NOTHING IN THESE TERMS WILL AFFECT ANY STATUTORY RIGHTS THAT MAY ENTITLE YOU TO A REFUND REGARDLESS OF EPIC POLICY.
Qualifications & exceptions
Subject to contrary provisions in these terms and statutory refund rights.
Unclaimed property is handled as applicable law requires.
Cross-references
qualifies (model-proposed): You can request closure, which stops use of remaining funds — The right to request closure does not promise recovery of the remaining balance: retained funds and unclaimed-property treatment remain subject to contrary terms and statutory refund rights.
Charges & Financial Obligations · Restriction or exception
Balance purchases require participating services and matching currency
The balance can buy products only from participating Epic Services offering products in the balance currency. Some products may be ineligible; Epic says it will post updates in the account-balance FAQ. The document does not supply the current product exclusions.
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Your Epic Account Balance may only be used to make purchases from participating Epic Services that offer products in the same currency as your Epic Account Balance. Certain products may be ineligible for purchase using Epic Account Balance; we will post any updates at
Qualifications & exceptions
Some products may be excluded even at participating services.
Not stated here
The linked FAQ’s current product exclusions are not supplied.
Charges & Financial Obligations · Permission or license
Epic may charge applicable transaction taxes
If a balance transaction is taxable, Epic may charge the relevant sales tax, VAT or other indirect taxes. This clause does not set tax rates.
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If a transaction involving Epic Account Balance is subject to any taxes (including sales taxes, VAT, or other indirect taxes), then Epic may also charge you for those taxes.
You must pay any purchase shortfall with another method
When a requested purchase exceeds your available balance, the remainder must be paid using other available payment methods.
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If you make a purchase request for an amount that exceeds the balance in your Epic Account Balance, the remainder must be paid with other available payment methods.
If you are entitled to a refund for a purchase paid from the balance, the amount paid that way is refunded to the balance. This specifies the destination of an eligible refund and does not make every purchase refundable.
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If you are entitled to a refund for a purchase made with your Epic Account Balance, you will be refunded back to your Epic Account Balance for that amount.
Qualifications & exceptions
Only if you are entitled to a purchase refund.
Cross-references
qualifies (model-proposed): Charges and added funds are prepaid, with limited refunds — The general refusal of voluntary redemptions does not erase express or statutory refund entitlements. When a balance-funded purchase qualifies for a refund, the refund destination is the balance.
Charges & Financial Obligations · Restriction or exception
The terms cap stored amounts and total transactions
Within any 24-hour period, the aggregate amount stored in your balance may not exceed USD 500 or its equivalent in the balance currency. Total transactions from and to the balance may not exceed USD 500 in any 24 hours or USD 5,000 in any 12 months, again using the equivalent in the balance currency. These are stated as totals from and to the balance, not separate inbound and outbound allowances. Additional jurisdiction-specific conditions, including expiration periods, may apply.
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Within any twenty-four (24) hour period, the aggregate total amount stored in your Epic Account Balance may not exceed USD 500 (or equivalent in account balance currency). In addition, the total transactions from and to your Epic Account Balance may not exceed USD 500 (or equivalent in account balance currency) within any twenty-four (24) hour period and USD 5000 (or equivalent in account balance currency) within any twelve (12) month period. Additional conditions, including balance expiration periods, may apply in certain jurisdictions.
Qualifications & exceptions
Limits use the equivalent in the balance currency.
Additional conditions may apply in some jurisdictions.
Not stated here
The source does not identify the jurisdictions or their additional conditions.
Cross-references
qualifies (model-proposed): Unused balances generally do not expire, but exceptions can apply — The usage clause permits jurisdiction-specific expiration periods, qualifying the earlier general no-expiration rule in addition to its express promotional-amount exception.
Charges & Financial Obligations · Restriction or exception
A move to another country may leave your existing balance untransferred
Your balance is displayed in the currency of the country of your Epic Games account. If you move to a different country of residence, amounts remaining before the move might not transfer. The clause does not promise conversion or explain when a transfer is available.
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The amount of your Epic Account Balance is displayed in the currency of the country of your Epic Games account. If you move to a different country of residence, any amounts that remain in your Epic Account Balance before you move might not get transferred.
Qualifications & exceptions
Concerns amounts remaining before a change of country of residence.
Not stated here
Transfer availability and any conversion process are unspecified here.
Charges & Financial Obligations · Restriction or exception
The balance cannot be transferred or exchanged for cash
The terms characterize the balance as having no personal property right, no value outside Epic Services and no cash value. It is non-transferable and can be used only at participating Epic Services; it cannot be redeemed or exchanged for cash, wholly or partly. These contractual restrictions remain subject to the terms’ express preservation of statutory refund rights.
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Epic Account Balance does not constitute a personal property right and has no value outside the Epic Services. The Epic Account Balance can only be used at participating Epic Services.
The Epic Account Balance is non-transferable, does not accrue interest, dividends, or any other earnings, does not constitute deposits, and is not insured by the Federal Deposit Insurance Corporation or any other governmental agency or any other guaranty fund, coverage or compensation mechanism.
The Epic Account Balance has no cash value and cannot be redeemed or exchanged for cash, in whole or in part.
HOWEVER, NOTHING IN THESE TERMS WILL AFFECT ANY STATUTORY RIGHTS THAT MAY ENTITLE YOU TO A REFUND REGARDLESS OF EPIC POLICY.
Balance funds earn no return and have no deposit or guarantee protection
The balance is neither a bank account nor a payment account and does not constitute deposits. It earns no interest, dividends or other returns. The terms say it is not insured by the FDIC, another governmental agency, or any other guarantee fund, coverage or compensation mechanism.
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Additionally, the Epic Account Balance is not a bank account or a payment account.
The Epic Account Balance is non-transferable, does not accrue interest, dividends, or any other earnings, does not constitute deposits, and is not insured by the Federal Deposit Insurance Corporation or any other governmental agency or any other guaranty fund, coverage or compensation mechanism.
Charges & Financial Obligations · Permission or license
Epic can correct balances for errors or fraudulent funding
Epic reserves the right to correct your balance for clerical, billing or accounting errors, or when a fraudulently obtained top-up method or gift card is used or redeemed. This is a right to correct under the listed conditions, rather than an unrestricted adjustment power.
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We reserve the right to correct the balance of your Epic Account Balance if a clerical, billing, or accounting error has occurred or a fraudulently obtained Top Up Method or Gift Card is used or redeemed.
Qualifications & exceptions
Requires a listed error or use or redemption of fraudulently obtained funding.
Report billing errors within 60 days for Epic’s investigation process
For transaction-history questions or disputes about a transaction or correction, contact customer support at epicgames.com/help. Epic says it will investigate, communicate results and correct verified errors as soon as the investigation ends; if it finds no error it will explain. The terms say you should notify Epic of billing errors within 60 days of the transaction; this paragraph does not state automatic forfeiture for a later report.
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If you have questions regarding your transaction history or any correction, or if you dispute any transaction or correction that has been assessed against your Epic Account Balance, please contact customer support at https://www.epicgames.com/help. We will investigate and communicate the results and correct any errors that we verify as soon as we finish the investigation. If no error was found, we will communicate an explanation. You should notify us of any billing error within 60 days of the date of the transaction in question.
Qualifications & exceptions
Only verified errors are promised correction.
The 60-day period runs from the transaction date.
Not stated here
No investigation completion deadline or consequence of a late report is specified in this paragraph.