Redemption needs internet access and an account in good standing
To redeem a card, you need internet access, an Epic Games account in good standing, and acceptance of the linked Epic Account Balance Terms and Conditions. Those separate terms are not supplied here.
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In order to redeem a Gift Card, you will need access to the internet, you must have an Epic Games account in good standing, and you must accept the Epic Account Balance Terms and Conditions available at https://www.epicgames.com/account-balance-terms.
Qualifications & exceptions
You must also accept the Epic Account Balance Terms and Conditions.
Not stated here
The separate Account Balance Terms and Conditions are not supplied.
Account & Service Control · Restriction or exception
Young users may need parental consent for purchases beyond Epic-owned games
Users below 13 or their country’s age of digital consent, whichever is higher, may have a Cabined Account. For these accounts, balance purchases may be limited to Epic-owned games such as Fortnite, Rocket League and Fall Guys. A parent or guardian must consent to enable other purchases; Epic links to Cabined Account information and parental-consent instructions.
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For users under 13 years of age or their country’s age of digital consent, whichever is higher, their Epic Games account may be a “Cabined Account.” For Cabined Accounts, Epic Account Balances may be limited to purchases on Epic-owned games like Fortnite, Rocket League and Fall Guys, and a parent or guardian will need to provide consent to enable other purchases.
Qualifications & exceptions
Applies to Cabined Accounts for users below 13 or the local age of digital consent, whichever is higher.
Contact Epic customer service if a card will not redeem
If you cannot redeem a gift card, the terms direct you to Epic customer service at epicgames.com/help for assistance. This is a support route, not a stated promise of refund or replacement.
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If you are unable to redeem a Gift Card, please contact Epic’s customer service for assistance at https://www.epicgames.com/help.
Qualifications & exceptions
Applies when you are unable to redeem a Gift Card.
Account & Service Control · Restriction or exception
Termination of your balance or account prevents card redemption
If your Epic Account Balance, Epic Games account, or both have been terminated, you cannot redeem any gift card. You are not entitled to a refund except where applicable law requires one.
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If your Epic Account Balance and/or your Epic Games account has been terminated, you will be unable to redeem any Gift Card, and you will not be entitled to any refund except as required by applicable law.
Qualifications & exceptions
A refund remains available if required by applicable law.
Account & Service Control · Restriction or exception
You must not use gift cards unlawfully, deceptively, unfairly or harmfully
You agree not to use your gift card in a manner that is unlawful, misleading, deceptive, unfair, or otherwise harmful to Epic or another user of Epic Services. Epic Services cover Epic websites, stores, games, applications and other products or services it makes available, including Fortnite and the Epic Games Store.
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You agree not to use your Gift Card in any manner that is unlawful, misleading, deceptive, unfair, or otherwise harmful to Epic, or another user of Epic Services.
By “Epic Services” we mean our websites, stores, games, applications, or other products or services we make available to you, such as Fortnite, Epic Games Store, or any of Epic’s digital storefronts.
Qualifications & exceptions
The harm restriction protects Epic and other users of Epic Services.
Epic may deliver notices electronically, including by webpage posting
When Epic notifies you, including about changes to the Gift Card Terms, it may do so through your Epic Games account or other reasonable electronic means, including posting on its gift-card-terms webpage. This is not a promise of an individual message for every notice.
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If we notify you, including about changes in these Gift Card Terms, we will notify you either through your Epic Games account or through other reasonable electronic means, including by notice posted at https://www.epicgames.com/giftcardterms.
Qualifications & exceptions
Applies when Epic gives notice, including notice of term changes.