Charges & Financial Obligations · Restriction or exception
Termination does not generally make payments refundable
Payments and fees are non-refundable even if the agreement ends, except where the agreement expressly says otherwise or law requires a refund. The survival clause expressly keeps Sections 2, 4–13 and 15–17 in effect after termination; it does not say that every provision survives.
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Except as expressly stated otherwise herein or to the extent required by law, all payments and fees are non-refundable under all circumstances, regardless of whether or not this Agreement has been terminated.
Sections 2, 4-13, 15-17 will survive any termination of this Agreement.
Qualifications & exceptions
Express contractual exceptions and legally required refunds remain available.
Charges & Financial Obligations · Procedure
You authorize purchase charges and are responsible for account purchases
Providing a payment method represents that you are authorized to use it and authorizes Epic to charge the purchase price plus applicable sales tax, VAT or other taxes. You are responsible for all purchases through your account. Epic Account Balance loading and use follows Epic’s separate Terms of Service; promotional codes may carry additional conditions.
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Loading and use of an Epic Account Balance to make such purchases is governed by Epic’s Terms of Service. Any promotional code provided to you to purchase or redeem for Software licenses and/or Services may be subject to additional terms and conditions associated with the promotion, offer, or coupon.
When you provide a payment card, promotional code, or other payment method to Epic to make a purchase, you represent to Epic that you are the authorized user of the payment method, and you authorize Epic to charge your payment method for the purchase amount, including sales taxes, VAT, or other applicable taxes. You are responsible for all purchases made through your Epic account.
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The separate Account Balance terms and individual promotion conditions are not supplied here.
Charges & Financial Obligations · Restriction or exception
Non-Epic in-game payments are between you and the Developer
A Developer may offer in-Software digital items or services using a payment method Epic does not provide through the Services. Those transactions follow the Developer’s sale terms or EULA and do not make Epic a party. Neither those payments nor use of the items or services may be for unlawful purposes.
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Also, a Developer may enable you to purchase digital items and services for use within its Software using a payment method that is not provided by Epic through the Services. You may not conduct such payments or transactions or use such digital items or services for any unlawful purpose. Such payments and transactions are solely between you and the Developer pursuant to the Developer’s terms of sale or end user license agreement between you and the Developer. Epic is not a party to such payments or transactions.
Qualifications & exceptions
Applies to payments not provided by Epic through its Services.
Charges & Financial Obligations · Company practice
Store users are automatically enrolled in Epic Rewards
All Store users are automatically enrolled. Eligible Store purchases through your account, including subscriptions, earn a percentage of the purchase amount excluding taxes and other fees. Epic sets that percentage and discloses it before an eligible purchase. Rewards can fund future eligible Store purchases using its payment processes, subject to the program’s redemption restrictions.
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All Epic Games Store users will be automatically enrolled in the Epic Rewards program (“the Program”). Under the Program, Epic Games Store users will earn rewards based on eligible purchases made in the Store using their Epic Games account (“Account”), including subscription payments.
For each eligible purchase, a percentage of the purchase amount (excluding taxes and other fees, if any), to be determined by Epic in its sole discretion and disclosed to users before any eligible purchase, will be credited to the user’s Account (“Epic Rewards”). Epic Rewards can be used towards future eligible purchases through the Epic Games Store, including through the storefront and using the Epic Game Store payment processes.
Qualifications & exceptions
Only eligible purchases qualify; taxes and other fees are excluded from the earning base.
Cross-references
qualified by (model-proposed): Account closure or suspension can forfeit your Rewards — Automatically enrolled users may earn Rewards, but account closure, cancellation or suspension can forfeit the balance; enrollment does not guarantee retention.
Charges & Financial Obligations · Company practice
Epic controls Reward amounts and may offer temporary earning boosts
Epic may provide additional ways to earn Rewards or increase earning percentages for limited periods. Its decisions about the amount of accumulated Rewards are final and binding under this agreement.
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From time to time, Epic may offer the opportunity to earn Epic Rewards in additional ways or the percentage of purchases a user can earn in Epic Rewards may be increased for a limited time.
Epic’s decisions with respect to the amount of Epic Rewards accumulated are final and binding.
Charges & Financial Obligations · Restriction or exception
Rewards cannot be redeemed until fourteen days after purchase
Epic Rewards become available for redemption only after fourteen days have elapsed following an eligible purchase.
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Epic Rewards will not be available for redemption until fourteen (14) days after an eligible purchase.
Charges & Financial Obligations · Restriction or exception
Rewards can be spent only at participating Epic online stores
Epic Rewards cannot be used on third-party websites; they are usable only at Epic online stores that accept them. They have no cash value or value outside the Program, cannot be duplicated, and cannot be transferred, traded or cashed out.
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Epic Rewards may not be used towards the purchase of items on any websites (i.e., third-party sites) other than Epic online stores that accept Epic Rewards.
Epic Rewards cannot be duplicated.
Epic Rewards have no cash value and cannot be transferred, traded, or cashed out.
Epic Rewards have no value outside of the Program.
Qualifications & exceptions
The Epic online store must accept Rewards.
Charges & Financial Obligations · Restriction or exception
Your Rewards balance is capped at US$500 or a lower local limit
The maximum balance is US$500 or its local-currency equivalent, or a lower maximum allowed in your jurisdiction. You do not earn the portion of new Rewards that would exceed the cap. For example, a $495 balance with a purchase otherwise earning $10 receives only $5. Your balance is available in your account.
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The maximum Epic Rewards balance an Epic Games Store user may have at any given time is USD$500 (or its equivalent in the Participant’s local currency), or the maximum allowable in the user’s local jurisdiction, if that amount is less than the equivalent of $500USD.
If a user’s Epic Rewards balance will exceed $500 after an eligible purchase, the user will not receive the portion of the Epic Rewards for the purchase which, when added to the user’s existing Epic Rewards balance, would exceed $500USD.
You can check your Epic Rewards balance at any time in your Account.
Qualifications & exceptions
A lower legally allowed local maximum takes precedence.
Charges & Financial Obligations · Restriction or exception
Unused Rewards normally expire after twenty-five months
Unless the Program discloses otherwise, unused Rewards expire twenty-five months after being earned. Separately deposited Epic Account funds do not expire; they are distinct from Rewards.
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Unless otherwise disclosed as part of the Program, unused Epic Rewards expire twenty-five (25) months after the date they are earned.
Epic Account funds deposited by the user separate from Epic Rewards do not expire.
Qualifications & exceptions
Program disclosures can specify a different Rewards expiration rule.
Charges & Financial Obligations · User right or choice
You choose when to spend Rewards, with oldest Rewards used first
Rewards apply at cart level at your discretion; the earliest earned are spent first. You need not spend them before Account funds. You may use all or part of your balance toward all or part of an eligible purchase, and must use another payment source for any uncovered amount.
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Epic Rewards are applied at the cart level at the user's discretion and will be applied on a first in-first out basis (i.e., the earliest earned Epic Rewards will be applied first). A user is not obligated to use Epic Rewards before using Account funds.
Epic Rewards can be applied in whole or in part to cover an eligible purchase, or just a portion of an eligible purchase. If an Epic Games Store user’s Epic Rewards balance is insufficient to cover the cost of an eligible purchase, the user will have to use an alternative payment method to cover the purchase, such as available Account funds or another payment source.
Qualifications & exceptions
Only eligible purchases qualify; another payment source must cover a shortfall.
Charges & Financial Obligations · Restriction or exception
Rewards generally combine with offers, but other Epic programs have a separate rule
Unless otherwise stated, Rewards combine with offers, coupons, discounts and payment methods. Separately, the Program generally cannot combine with other Epic programs unless specified. These clauses distinguish checkout offers and payment methods from combining programs.
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Unless otherwise stated, Epic Rewards are combinable with other offers, coupons, discounts, and payment methods.
Unless otherwise specified, the Program is not valid in combination with any other programs offered by Epic.
Qualifications & exceptions
Both default rules can be changed by the stated offer or program conditions.
Refunds of Rewards-funded products return credit to the Rewards balance
If a product bought using Rewards is refunded, the refunded amount returns to the Rewards balance. If those Rewards have already expired, Epic may extend their expiration date at its discretion. This provision explains the form of a refund; it does not promise that every product qualifies for one.
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If a product purchased with Epic Rewards is refunded, the refunded amount will be credited back to the Epic Rewards balance. If those Epic Rewards have expired at the time of the refund, Epic can choose, at its discretion, to extend the expiration date for the Epic Rewards.
Qualifications & exceptions
Applies if the product is refunded; extending expired Rewards is discretionary.
Charges & Financial Obligations · Restriction or exception
The text sets a fourteen-day limit on refunds of earned Rewards
The agreement says a user may not obtain “a refund of Epic Rewards earned by an eligible purchase” more than fourteen days after that purchase. It does not explain precisely what a refund of earned Rewards means. This is separate from the preceding rule returning Rewards used to buy a refunded product; it does not clearly establish a general product-refund deadline.
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An Epic Games Store user may not obtain a refund of Epic Rewards earned by an eligible purchase more than fourteen (14) days after the Participant made the eligible purchase.
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The meaning of a refund of earned Rewards is not explained; no product-refund deadline is inferred.
Charges & Financial Obligations · Company practice
Account closure or suspension can forfeit your Rewards
Closing your account forfeits the Rewards balance. If Epic decides you violated the agreement, it may deduct related Rewards and/or terminate the account and void all accrued Rewards. Account cancellation or even temporary suspension for any reason also bans you from the Program and forfeits unredeemed Rewards; purchases made through fraud or violating accepted terms are invalidated.
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If an Epic Games Store user closes their Account, the Epic Rewards balance will be forfeited.
If Epic decides a user has violated this Agreement, Epic may deduct the Epic Rewards associated with such violation from a user’s Epic Rewards balance and/or terminate the user’s account and void all of their accrued Epic Rewards.
For the avoidance of doubt, if Epic cancels a user’s Account and/or a user’s Account is temporarily suspended for whatever reason, including, but not limited to, fraud or a violation of this Agreement or any other terms or policies associated with the Store accepted by the user, the user will be banned from the Program, will forfeit any unredeemed Epic Rewards, and any purchases made by the user through fraud, in violation of this Agreement or any other terms or policies associated with Epic’s products or services, will be invalidated.
Qualifications & exceptions
The purchase-invalidation language targets fraudulent or terms-violating purchases.
Cross-references
qualifies (model-proposed): Store users are automatically enrolled in Epic Rewards — Automatically enrolled users may earn Rewards, but account closure, cancellation or suspension can forfeit the balance; enrollment does not guarantee retention.
Charges & Financial Obligations · Restriction or exception
Users bear any Rewards-related taxes and filing obligations
You are responsible for applicable federal, provincial, state and local taxes and tax consequences of receiving or using Rewards, including filings and payments. The agreement assigns you responsibility for seeking independent advice on effects on your financial situation; it does not state that a tax is necessarily due.
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Epic Games Store users are responsible for all federal, provincial, state, and local taxes, if any, and accept responsibility for any tax implications that may arise from the Epic Rewards or the use thereof. Any tax filing obligation or any tax payment due to any authority as a result of receipt of Epic Rewards remains the sole responsibility of the user. It is the responsibility of each user to seek independent advice on the possible implications this may have on his/her own financial situation.
Qualifications & exceptions
Applies to taxes and obligations, if any, arising from Rewards.
Charges & Financial Obligations · Company practice
Program abuse can void all Rewards
Epic alone determines whether someone tampers with or abuses the Program, acts disruptively or unsportsmanlike, or fails to comply with its terms. Such users are disqualified and all their Rewards are voided.
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Persons found tampering with or abusing any aspect of this Program, who are acting in a disruptive or unsportsmanlike manner or who are otherwise not in compliance with these terms as solely determined by Epic will be disqualified and all their Epic Rewards will be voided.
Charges & Financial Obligations · Company practice
Epic may change or end Rewards with changes effective after ninety days’ notice
Epic reserves the right to modify, suspend or cancel the Program. Changes take effect ninety days after notice by email or the Store Account Management EULA history page. Participation after notice is deemed acceptance; users are told to review the EULA periodically. The clause also gives Epic authority to resolve Program questions and disputes, including eligibility, participation, fraud and abuse.
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Epic reserves the right at any time to modify, suspend or cancel the Program. Any changes Epic makes will be effective 90 days after Epic provides the user(s) notice, which it may give either by e-mail or through the Account Management page in the Epic Games Store under EULA history. A user’s participation in the Program after such notice will be deemed acceptance of such changes.
You should review the Epic Games Store EULA periodically to ensure familiarity with the most current version. All questions or disputes regarding the Program, including without limitation, those involving eligibility, participation, fraud and abuse will be resolved by Epic.
Qualifications & exceptions
Changes take effect ninety days after the specified notice.
Charges & Financial Obligations · Company commitment
Epic’s arbitration filing-fee help has amount, good-faith and coordinated-case limits
If you initiate arbitration, the default is that you pay NAM’s consumer filing fee. Epic pays the entire NAM filing fee for disputes of $10,000 or less. For larger disputes it pays the amount the arbitrator finds necessary if you demonstrate the fee is prohibitive compared with litigation. Similar claims with the same or coordinated counsel are aggregated for the amount test, and attorney fees and costs are excluded. Assistance requires good faith; improper, frivolous or insufficiently investigated claims follow NAM’s Rules instead. Coordinated Cases separately require each side to pay its share.
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If You start the arbitration, you must pay the NAM filing fee required for consumer arbitrations.
In some situations, Epic will help with your fees to (hopefully) get us to a resolution quickly and fairly:
If the Dispute involves $10,000 or less, Epic will pay all of the NAM filing fee, including the fee you otherwise would have been required to pay.
If the above doesn’t apply to You, but You demonstrate that the arbitration filing fee will be prohibitive compared to litigation costs, Epic will pay as much of your filing fee as the arbitrator finds is necessary to prevent arbitration from being cost-prohibitive (as compared to the cost of litigation).
For purposes of calculating damages under this paragraph, similar claims brought by multiple claimants represented by the same or coordinated counsel will be aggregated.
The fee assistance offered above is contingent upon You bringing the arbitration claim in “good faith”. If the arbitrator finds You brought an arbitration claim against Epic for an improper purpose, frivolously, or without a sufficient pre-claim investigation into the facts or applicable law, then the payment of all fees will be governed by the Rules.
Filing fees Epic agrees to pay under this section do not include your Attorneys’ fees and costs and such fees and costs are not counted when determining how much a dispute involves.
Epic will pay only its share of arbitration fees for Coordinated Cases filed in arbitration; the claimants will be responsible for their share of those fees.
Qualifications & exceptions
Good faith is required; coordinated claims are aggregated and Coordinated Cases have separate cost sharing.
Charges & Financial Obligations · Company commitment
Epic generally forgoes recovering its arbitration fees and lawyer costs
The agreement says Epic will not seek its share of NAM fees even if it wins and could otherwise recover them; the preceding fee-assistance terms also say all fees follow NAM’s Rules if the arbitrator finds an improper, frivolous or insufficiently investigated claim. Separately, Epic says it will not seek its attorneys’ fees or expenses in any arbitration. You pay your own lawyer’s fees and costs unless applicable law provides otherwise.
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Even if Epic wins the arbitration and the applicable law or the Rules allow Epic to seek our portion of NAM fees from you, we won’t.
If the arbitrator finds You brought an arbitration claim against Epic for an improper purpose, frivolously, or without a sufficient pre-claim investigation into the facts or applicable law, then the payment of all fees will be governed by the Rules.
Epic won’t seek our attorneys’ fees or expenses from you in any arbitration, even if the law or the Rules entitle us to do so. If you choose to be represented by an attorney, you will pay your own attorneys’ fees and costs unless the applicable law provides otherwise.
Qualifications & exceptions
The bad-faith finding provision governs payment of fees under NAM’s Rules; law may change responsibility for your lawyer’s costs.
Adding paid or free Software to your library is a Transaction
A Transaction includes adding Software to your library by purchasing a license or at no charge. Transaction-based rules therefore are not limited to paid purchases.
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Epic operates the Epic Games Store and may allow you to add Software to your library, either by purchasing a license to the Software or by adding it to your library at no charge (each time you add Software to your library, it’s a “Transaction”).
Charges & Financial Obligations · Company commitment
Mod sales and compensation require a separate agreement
Epic will not sell your Mods without a separate agreement permitting sale. You have no entitlement to compensation unless expressly agreed separately, and Epic need not accept or distribute your Mods.
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Epic will not sell your Mods unless You have entered into a separate agreement with Epic permitting it to do so.
(1) You are not entitled to any compensation by Epic for your Mods unless expressly provided in a separate agreement with Epic, (2) Epic has no obligation to accept, distribute, or make available any of your Mods,
Qualifications & exceptions
A separate agreement can authorize sales or compensation.