Highmark Inc., including its subsidiaries and affiliates, offers customers the option of receiving certain information by Short Message Service (SMS) or texting services. These SMS Texting Terms of Use set forth the terms and conditions applicable to participation in Texting with Highmark.
Details
Who
Highmark Inc., including subsidiaries and affiliates
What it covers
certain information by SMS/texting services
Condition
customer option
Supporting quotations
Highmark Inc., including its subsidiaries and affiliates, (“Highmark”) offers its customers the option of receiving certain information by Short Message Service (SMS) or texting services (“Text(s)”). These SMS Texting Terms of Use (“SMS Texting TOU”) set forth the terms and conditions applicable to your participation in Texting with Highmark.
Qualifications & exceptions
Certain information only; participation is optional.
Highmark offers customers the option of participating in a variety of offerings and programs by Text. Highmark also offers health plan customers (“Members”) the option of receiving certain member-related information by Text.
Details
Who
Highmark
What it covers
variety of offerings and programs by Text; certain member-related information
Supporting quotations
Highmark offers customers the option of participating in a variety of offerings and programs by Text. Highmark also offers health plan customers (“Members”) the option of receiving certain member-related information by Text.
Qualifications & exceptions
Certain member-related information only.
Account & Service Control · Context
Campaign Texts and Member Texts
The document distinguishes Sales and Marketing Campaign Texts (“Campaign Texts”) and Member Texts, and directs readers to the information below to learn about both and participation in one or both.
Details
What it covers
Sales and Marketing Campaign Texts; Member Texts
Supporting quotations
Please see the information below to learn more about Sales and Marketing Campaign Texts (“Campaign Texts”) and Member Texts and your participation in one or both.
Account & Service Control · Procedure
Member Text signup and consent methods
Members may sign up for and consent to receiving Texts by providing a mobile phone number during the applicable enrollment period with the health plan, logging on to the health plan's Member portal and entering contact information and communication preferences, or calling the Member service number on the back of the ID card and requesting Texts while providing a mobile phone number.
Details
Who
Member
What it does
sign up and consent to receiving Texts
Supporting quotations
Members may sign up for and consent to receiving Texts in the following ways:
Provide your mobile phone number during your applicable enrollment period with your health plan.
Log on to your health plan's Member portal and enter your contact information and communication preferences.
Call the Member service number on the back of your ID card and request to receive Texts when providing your mobile phone number.
Account & Service Control · Context
Message frequency varies
Message frequency varies depending on the products or services that the customer has.
Details
Condition
depends on products/services customer has
Supporting quotations
Message frequency varies depending on the products/services that you have.
Account & Service Control · Company practice
Text selected as communication preference
If a Member selects Texts as a communication preference, Highmark sends information directly to the Member's mobile phone. For example, selecting “Text” under the Member Health Statement option within the Member portal results in Texts notifying the Member when the Member Health Statement is posted for viewing.
Details
Who
Highmark
What it covers
information sent directly to mobile phone
Condition
Text selected as communication preference
Supporting quotations
If you select to receive Texts as your communication preference, as applicable, we will send you information directly to your mobile phone. For example, if you select “Text” under the Member Health Statement option within the Member portal, you will receive Texts from us notifying you when your Member Health Statement is posted for viewing.
Qualifications & exceptions
Applies when Text is selected as communication preference.
Account & Service Control · User right or choice
Opt out of Campaign or Member Texts
If a phone is lost or stolen, or the customer wishes to opt out of any Campaign or Member Texts, contact Highmark at the toll-free number or email address listed. Highmark honors opt-out requests from all Campaign and Member Texts within a reasonable time period. The customer must provide the cell phone number to process the request.
Details
Who
customer
What it does
opt out of Campaign or Member Texts
Condition
provide cell phone number
Supporting quotations
If your phone becomes lost or is stolen, or you simply wish to opt out of any Campaign(s) Texts and/or Member Texts in which you signed up to participate, contact us at the toll-free number or the email address listed below. Highmark will honor opt-out requests from all of our Campaign(s) Texts and/or Member Texts within a reasonable time period. You will be required to provide your cell phone number in order for us to process your request.
Qualifications & exceptions
Reasonable time period; cell phone number required.
Account & Service Control · User right or choice
Stop receiving Texts
To stop receiving Texts, text STOP to the number the Text was received from or to the numbers below, or log on to the health plan's Member portal and change the checkmark from Text to the desired new communication preference (such as phone call). The customer may also contact the Member service number on the back of the ID card and ask to opt out of Texting.
Details
Who
customer
What it does
text STOP or change portal preference or call Member service
Supporting quotations
To stop receiving Texts, text the word STOP to the number that you received the text from or send to the numbers below to cancel your participation at any time or log on to your health plan's Member portal and change the checkmark from Text to your desired new communication preference (e.g., phone call). You may also contact the Member service number on the back of your ID card and ask to opt out of Texting.
Account & Service Control · Procedure
Highmark Inc. Member Communications text program
For Highmark Inc. Member Communications (timely updates about healthcare, such as benefit information, health education, claims status, explanation of benefits, and electronic health notifications): reply STOP to 54467 or 82781 to stop receiving texts; reply HELP to 54467 or 82781 for help; contact by mail at Highmark Inc., 120 5th Avenue, Attn: SMS Help, Suite 1212, Pittsburgh, PA 15222; phone toll free 888-910-9757, Monday-Friday, 8:30 a.m. to 4:30 p.m. EST; email SMSHELP@highmark.com.
Details
Who
Highmark Inc.
Supporting quotations
Highmark Inc. (Member Communications – timely updates about your healthcare, such as benefit information, health education, claims status, explanation of benefits and electronic health notifications):
TEXT: Reply STOP to 54467 or 82781 to stop receiving texts from Highmark Blue Cross Blue Shield or Highmark Blue Shield.
TEXT: Reply HELP to 54467 or 82781 for help.
MAIL: Highmark Inc., 120 5th Avenue, Attn: SMS Help, Suite 1212 Pittsburgh, PA 15222
PHONE: Toll free Phone: 888-910-9757 Service hours: M-F 8:30 a.m. to 4:30 p.m. EST
SMSHELP@highmark.com
Account & Service Control · Procedure
Highmark Inc. Sales and Marketing text program
For Highmark Inc. Sales and Marketing (product sales communications to prospective customers about potential eligibility for health insurance plans such as Medicare, Dual-Eligible Special Needs Plans, and Affordable Care Act plans): reply STOP to 41431 to stop receiving texts; reply HELP to 41431 for help; contact by mail at Highmark Inc., 120 5th Avenue, Attn: SMS Help, Suite 1212, Pittsburgh, PA 15222; phone toll-free 888-910-9757, Monday-Friday, 8:30 a.m. to 4:30 p.m. EST; email SMSHELP@highmark.com.
Details
Who
Highmark Inc. Sales and Marketing
Supporting quotations
Highmark Inc. Sales and Marketing (Product Sales Communications – information to prospective customers about their potential eligibility for health insurance plans such as Medicare, Dual-Eligible Special Needs Plans, and Affordable Care Act plans):
TEXT: Reply STOP to 41431 to stop receiving texts from Highmark Inc. Sales.
TEXT: Reply HELP to 41431 for help.
MAIL: Highmark Inc., 120 5th Avenue, Attn: SMS Help, Suite 1212, Pittsburgh, PA 15222
Highmark Inc. Sales appointment reminder text program
For Highmark Inc. Sales appointment reminder notifications to prospective members or members about upcoming appointments: reply STOP to 47602 to stop receiving texts; reply HELP to 47602 for help; contact by mail at Highmark Inc., 120 5th Avenue, Attn: SMS Help, Suite 1212, Pittsburgh, PA 15222; phone toll-free 888-910-9757, Monday-Friday, 8:30 a.m. to 4:30 p.m. EST; email SMSHELP@highmark.com.
Details
Who
Highmark Inc. Sales
Supporting quotations
Highmark Inc. Sales (Appointment Reminder Notifications) - reminders to prospective members/members about upcoming appointments:
TEXT: Reply STOP to 47602 to stop receiving texts from Highmark Inc.
TEXT: Reply HELP to 47602 for help.
MAIL: Highmark Inc., 120 5th Avenue, Attn: SMS Help, Suite 1212, Pittsburgh, PA 15222
Highmark Wholecare or Highmark Health Options text program
For Highmark Wholecare or Highmark Health Options Member Communications (timely updates about healthcare, such as benefit information, health education, claims status, explanation of benefits, and electronic health notifications): reply STOP to 43881 to stop receiving texts; reply HELP to 43881 for help; contact by mail at Highmark Inc., 120 5th Avenue, Attn: SMS Help, Suite 1212, Pittsburgh, PA 15222; phone toll-free 1-800-392-1147, Monday-Friday, 8 a.m. to 8 p.m. EST; email SMSHELP@highmark.com.
Details
Who
Highmark Wholecare or Highmark Health Options
Supporting quotations
Highmark Wholecare or Highmark Health Options (Member Communications – timely updates about your healthcare, such as benefit information, health education, claims status, explanation of benefits and electronic health notifications):
TEXT: Reply STOP to 43881 to stop receiving texts from Highmark Inc.
TEXT: Reply HELP to 43881 for help.
MAIL: Highmark Inc., 120 5th Avenue, Attn: SMS Help, Suite 1212, Pittsburgh, PA 15222
Highmark may, in its sole discretion, terminate or suspend the customer's use of Texting at any time and for any reason, including the customer's failure to adhere to the SMS Texting TOU.
Details
Who
Highmark
What it does
terminate or suspend use of Texting
Supporting quotations
Highmark may, in its sole discretion, terminate or suspend your use of Texting at any time and for any reason, including your failure to adhere to these SMS Texting TOU.
Qualifications & exceptions
Sole discretion; any time and any reason.
Account & Service Control · Restriction or exception
Age eligibility for Texting
A customer must be at least 18 years old to be eligible to use Texting. No one under age 18 may engage in Texting with Highmark under any circumstances. By signing up to participate in Campaign or Member Text, the customer represents and warrants to Highmark that they are at least 18 years of age.
Details
Condition
at least 18 years old
Supporting quotations
You must be at least 18 years old to be eligible to use Texting. No one under age 18 may engage in Texting with Highmark under any circumstances. By signing up to participate in Campaign(s) Text and/or Member Text, you are representing and warranting to Highmark that you are at least 18 years of age.