Charges & Financial Obligations · Restriction or exception
Users must supply compatible devices, Internet access, and software, and mobile or data charges may apply
Users must have compatible computing and/or mobile devices, Internet access, and necessary software to use the Services, and fees and data charges may apply to mobile and Internet use.
Details
Who
users
What it does
provide compatible devices, Internet access, and software and bear applicable mobile/data charges
What it covers
devices, Internet access, software, and mobile/data fees
Supporting quotations
You must have compatible computing and/or mobile devices, access to the Internet, and certain necessary software in order to use the Services. Fees and data charges may apply to your use of the mobile services and the Internet.
Charges & Financial Obligations · Permission or license
Telehealth pricing is shown before checkout, charged by Wheel Provider Group, and processed via third-party processor
Total Telehealth Services cost is displayed before checkout or appointment confirmation. Professional fees are charged by the applicable Wheel Provider Group entity (with Wheel Health, Inc. collecting payment on its behalf in certain instances), and submitting payment information authorizes Wheel and its third-party payment processor to charge your payment method for the selected Services and any taxes or fees disclosed at checkout.
displays total cost before checkout and charges provided payment method for selected Services and disclosed taxes/fees
What it covers
Telehealth Services fees, taxes, and payment methods
Supporting quotations
The total cost of Services will be displayed to you prior to checkout or confirmation of your appointment. By proceeding with payment, you acknowledge and agree to the pricing presented at the time of purchase.
Professional fees for Telehealth Services are charged by the applicable Wheel-affiliated professional entity (“Wheel Provider Group”). In certain instances, Wheel Health, Inc. collects payment on behalf of the Wheel Provider Group as its authorized administrative and payment processing agent.
Payments are processed through a secure, industry-standard third-party payment processor. By submitting your payment information, you authorize Wheel and its payment processing provider to charge the payment method you provide for the Services selected, including any applicable taxes or fees disclosed at checkout.
Charges & Financial Obligations · Restriction or exception
Users warrant payment method authorization, accurate billing details, and prompt updates to payment information
Users represent and warrant that they are authorized to use the provided payment method, that all submitted billing information is accurate and complete, and that they will promptly update any changes to their payment information.
Details
Who
users
What it does
warrant authorization, accuracy, and prompt updating of billing and payment information
What it covers
payment method and billing information
Supporting quotations
You represent and warrant that:
You are authorized to use the payment method provided;
All billing information submitted is accurate and complete; and
You will promptly update any changes to your payment information.
Charges & Financial Obligations · Restriction or exception
Completed telehealth fees are non-refundable, missed visits may incur fees, and insurance reimbursement is unguaranteed
Unless expressly stated otherwise at purchase, fees for completed Telehealth Services are non-refundable, missed appointments or late cancellations may incur fees disclosed at booking, and Services are generally not billed to insurance (you are responsible for all charges and Wheel does not guarantee reimbursement from any insurer or benefit program, though documentation of Services rendered may be requested). Wheel may correct pricing errors, cancel transactions from obvious billing errors, or refuse or reverse charges in cases of suspected fraud, unauthorized payment use, or Terms violations.
Details
Who
users and Wheel
What it does
pay non-refundable completed-service fees and applicable missed/late fees without guaranteed insurance reimbursement; Wheel may correct billing errors or reverse charges
What it covers
Telehealth Services fees, missed/late appointment fees, and billing transactions
Exception
Unless otherwise expressly stated at the time of purchase
Supporting quotations
Unless otherwise expressly stated at the time of purchase:
Fees for completed Telehealth Services are non-refundable;
Missed appointments or late cancellations may be subject to applicable fees disclosed at booking; and
Services are generally not billed to insurance, and you are responsible for all amounts charged.
Wheel does not guarantee reimbursement from any insurer, health plan, employer-sponsored benefit program, or other third party. If requested, you may obtain documentation of Services rendered for submission to your insurer, subject to applicable law.
Wheel reserves the right to correct pricing errors, cancel transactions arising from obvious billing errors, or refuse or reverse charges in cases of suspected fraud, unauthorized payment use, or violation of these Terms.
Qualifications & exceptions
Unless otherwise expressly stated at the time of purchase