Terms of Service

Charges & Financial Obligations · Restriction or exception

Orders require a valid card or web payment account, and the user agrees to pay all charges

A valid credit card number or a web-based payment account must be provided when ordering an InsideTracker product or service. The user represents and warrants that they are authorized to use that payment method and agrees to pay all charges incurred using the account.

Supporting quotations

You must provide a valid credit card number or a web-based payment account when you order an InsideTracker product or service.

You represent and warrant that you are authorized to use said credit card or web-based payment account, and you agree to pay all charges incurred using Your Account.

Qualifications & exceptions

• The authorization covers the payment method supplied; the charges named are those incurred using the user's account.

Not stated here

• The Terms do not describe accepted payment methods beyond a credit card or a web-based payment account.

Charges & Financial Obligations · Restriction or exception

Charges exclude sales and other taxes, which the user pays

All charges are exclusive of sales and other taxes, and the user is responsible for paying applicable taxes other than taxes on InsideTracker's income.

Supporting quotations

All charges are exclusive of sales and other taxes and you are responsible for payment of any applicable taxes (other than taxes on InsideTracker income).

Qualifications & exceptions

• The carve-out is limited to taxes on InsideTracker income.

Not stated here

• The Terms do not say how taxes are calculated or when they are added to a charge.

Charges & Financial Obligations · Company practice

Orders may be refused for any reason, and prices change without notice unless a membership is running

InsideTracker reserves the right to accept or reject orders for any reason. Price and availability of any service are subject to change without notice, except that a user who has bought an ongoing membership keeps the membership price already paid for the term of that membership.

Supporting quotations

We reserve the right to accept or reject orders for any reason.

Price and availability of any service are subject to change without notice (unless you have purchased an ongoing membership to an InsideTracker product or service, in which case the membership price paid by you for such service shall apply during the term of such membership).

Qualifications & exceptions

• The exception protects the price already paid for the term of an ongoing membership; it does not fix the price for later terms.

Not stated here

• The Terms do not say how a price change is communicated, or whether a change reaches an automatically renewing membership, which the next paragraph touches on.

Charges & Financial Obligations · Company practice

The membership renews automatically and upcoming renewals are notified

The InsideTracker membership renews automatically, and notifications of upcoming renewals will be provided.

Supporting quotations

The InsideTracker membership renews automatically, and notifications of upcoming renewals will be provided.

Qualifications & exceptions

• The sentence promises notifications of upcoming renewals without saying when or how they are delivered.

Not stated here

• The Terms do not say how far ahead a renewal notice is sent or by which channel.

Charges & Financial Obligations · Restriction or exception

A sale price lasts only for the initial term, and later terms renew at full retail price

A user who purchases during a sale price acknowledges that the price is valid only for the initial term. Future memberships renew at the full retail price current at the time of renewal unless otherwise specified.

Supporting quotations

If you purchase during a sale price, you acknowledge that the price is only valid for the initial term.

Future memberships will renew at the full retail price at the time of renewal unless otherwise specified.

Qualifications & exceptions

• "Unless otherwise specified" leaves room for a different renewal price that this text does not state.

Not stated here

• The Terms do not say whether the renewal price is announced before it is charged, beyond the general promise of renewal notifications.

Charges & Financial Obligations · Restriction or exception

To avoid being charged for the next period, the member must cancel 30 days before the next billing date

To avoid being charged for the next billing period, the Terms say the member must cancel 30 days before the next recurring billing date. The sentence also contains the words "between midnight and 3:00 AM Eastern Time", but the wording is garbled and does not say what that time window applies to. This 30-day condition sits in the same paragraph as a statement that a member may cancel at any time before the end of the billing period, and the Terms do not explain how the two fit together.

Supporting quotations

You must cancel your membership 30 days between midnight and 3:00 AM Eastern Time prior to next recurring billing date in order to avoid being charged for the next billing period.

Qualifications & exceptions

• The condition is stated as the way to avoid being charged for the next billing period.

Not stated here

• The phrase "30 days between midnight and 3:00 AM Eastern Time" is garbled; the passage does not say whether it means at least 30 days before, or what the time-of-day window controls.
• The passage does not say whether the 30-day requirement applies to every membership type, or what happens when a member cancels later than 30 days before the billing date.
• The Terms do not reconcile this requirement with the statement that a member may cancel at any time before the end of the billing period.

Charges & Financial Obligations · Restriction or exception

No refund or credit for a partially used billing period

InsideTracker states that it does not refund or credit for partially used billing periods. Read with the cancellation paragraph around it, a member who cancels part-way through a paid period keeps access to the end of that period but does not get money or credit back for the unused part.

Supporting quotations

WE DO NOT REFUND OR CREDIT FOR PARTIALLY USED BILLING PERIODS.

Not stated here

• The Terms do not say how this statement fits with the 30-day refund-request window in the Refund Limitation section, which separately says refund requests are limited to 30 days from purchase or renewal.

Charges & Financial Obligations · Restriction or exception

Credits are forfeited if the membership is cancelled because payment attempts failed

If a membership is cancelled because attempts to charge the member's payment method failed, the Terms say the member forfeits any service, referral or membership credits. The sentence does not say who cancels the membership in that situation.

Supporting quotations

IF YOUR MEMBERSHIP IS CANCELED DUE TO FAILED ATTEMPTS TO CHARGE YOUR PAYMENT METHOD, YOU WILL FORFEIT ANY SERVICE, REFERRAL, OR MEMBERSHIP CREDITS.

Qualifications & exceptions

• Applies only when the cancellation is due to failed attempts to charge the payment method.

Not stated here

• The sentence is in the passive voice and does not say who cancels the membership.
• The Terms do not say how many failed attempts trigger this, whether notice or a chance to fix the payment method is given, or what the listed credits are.

Charges & Financial Obligations · Company practice

The annual membership lasts one year; cancelling takes effect for the next annual period

For InsideTracker's annual membership package, the Terms say it is valid for one year from purchase, based on the membership term. A cancellation made at any time through the profile takes effect for the next annual period and does not affect the current year of access to the platform.

Supporting quotations

InsideTracker's annual membership package is valid for one year upon purchase, based on the membership term.

the cancellation will be effective for the next annual period and does not affect your current year of access to the Platform.

Qualifications & exceptions

• Stated for the annual membership package specifically.

Not stated here

• The Terms do not say how this annual-period rule fits with the billing-period language in the cancellation paragraph, or whether shorter membership terms exist and how they differ.

Charges & Financial Obligations · Restriction or exception

Refund requests are limited to 30 days from purchase or renewal and go through support

The Terms limit refund requests to 30 days from purchase or renewal, and say customers must contact the support team at the listed address for any refund request. The sentence limits when a request can be made; it does not itself say that a refund will be granted, or on what grounds.

Supporting quotations

REFUND REQUESTS ARE LIMITED TO 30-DAYS FROM PURCHASE/RENEWAL.

Customers must contact our support team for any refund requests

Qualifications & exceptions

• The limit is on requests, measured from purchase or renewal.

Not stated here

• The Terms do not say what InsideTracker decides on a timely request, or how this window fits with the statement that it does not refund or credit partially used billing periods.

Charges & Financial Obligations · Restriction or exception

No refunds on blood tests once a blood sample is collected

InsideTracker states that it does not offer refunds on any blood tests once a blood sample has been collected.

Supporting quotations

InsideTracker does not offer refunds on any blood tests once a blood sample is collected.

Qualifications & exceptions

• Applies once a blood sample is collected.

Not stated here

• The Terms do not say what counts as the sample being collected, or spell out what applies before collection beyond the general 30-day refund-request limit.

Charges & Financial Obligations · Context

Message and data rates may apply, and message frequency varies

The text says message and data rates may apply and that message frequency varies.

Supporting quotations

Msg & data rates may apply. Msg frequency varies.

Not stated here

• The text does not say how many messages to expect or who charges the rates.