Roku Limited Warranty (streaming players, smart home devices, audio products and remotes)

Legal Rights & Agreement Rules · Context

The warranty's Device means Roku streaming players, smart home devices, audio products and remotes

This one-year limited warranty is given by Roku, Inc. to the original purchaser for Roku brand devices. The document defines each covered item as a "Device": Roku streaming players, smart home devices, audio products, and remotes and other durable hardware accessories included with those products. The warranty itself is directed at the durable hardware components of those Devices, so the definition identifies the products in scope rather than every part, feature or service attached to them.

Supporting quotations

ROKU LIMITED WARRANTY TO ORIGINAL PURCHASER

FOR ROKU BRAND DEVICES

Only against defects in materials and workmanship in durable hardware components of Roku streaming players, smart home devices, audio products, and remotes and other durable hardware accessories included with the foregoing (each, a “Device”);

Qualifications & exceptions

• Only Roku brand products are named: streaming players, smart home devices, audio products, and remotes and other durable hardware accessories included with them.
• The warranty reaches the durable hardware components of a Device, not merely the Device as a whole.

Not stated here

• The document does not define what makes a hardware component "durable" or list the parts that qualify.

Cross-references

• has exception (model-proposed): Improper operation, wrong voltage, unauthorized repair, consumables and Roku TV systems are not covered — Roku TV systems are excluded from this warranty even though the Device definition covers Roku brand devices; the document sends readers to support.roku.com for Roku TV warranty terms.

Legal Rights & Agreement Rules · Company commitment

Roku warrants Device hardware against defects for one year from purchase

Under its Limited Warranty section, Roku warrants the durable hardware components of each Device against defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, which the document calls the Warranty Period. The opening terms state that Roku provides this Limited Warranty subject to the additional terms and conditions set out below, so the separate eligibility limits, return process and exclusions form part of the same promise.

Supporting quotations

Subject to the additional terms and conditions set forth below, Roku, Inc. ("Roku") provides this Limited Warranty:

Limited Warranty

Only for a period of one (1) year from the date of the end user's purchase of the Device (the "Warranty Period")

Roku warrants the durable hardware components of each Device against defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase (“Warranty Period”).

One (1) Year Limited Warranty

Qualifications & exceptions

• The promise covers defects arising under normal use of the Device.
• The opening terms make the warranty subject to the additional terms and conditions stated below them, including the eligibility limits and exclusions.

Cross-references

• qualified by (model-proposed): The warranty is only for Devices bought and delivered in the United States and for the original purchaser — The one-year hardware warranty is promised subject to the opening eligibility limits: the Device must be bought and delivered to an end user in the United States and the holder must be the original purchaser.

Legal Rights & Agreement Rules · Restriction or exception

The warranty is only for Devices bought and delivered in the United States and for the original purchaser

Three limits in the opening terms narrow who and what the warranty reaches: it applies only to a Device purchased by and delivered to an end user within the United States; only to the end user that originally purchased the Device from Roku or from one of Roku's authorized resellers or distributors; and, as the title of the document states, to the original purchaser. A buyer further down the chain, or a Device bought from an unauthorized seller, falls outside the stated terms.

Supporting quotations

ROKU LIMITED WARRANTY TO ORIGINAL PURCHASER

Only for a Device purchased by and delivered to an end user within the United States;

Only to the end user that originally purchased a Device from Roku or from one of Roku's authorized resellers or distributors.

Qualifications & exceptions

• A purchase from a reseller or distributor counts only if Roku authorized that seller.
• The purchase and the delivery to the end user must both occur within the United States.

Not stated here

• The document does not address a Device bought outside the United States and later used there, nor a Device received as a gift or by resale.

Cross-references

• qualifies (model-proposed): Roku warrants Device hardware against defects for one year from purchase — The one-year hardware warranty is promised subject to the opening eligibility limits: the Device must be bought and delivered to an end user in the United States and the holder must be the original purchaser.

Legal Rights & Agreement Rules · Company commitment

Roku chooses repair or replacement, and that remedy is the warranty's only obligation

If Roku determines that a Device's hardware is defective, Roku will either repair the unit or replace the unit with a new or rebuilt Device, at Roku's option. The document then caps the promise: those alternatives set out Roku's sole obligation and the buyer's exclusive remedy for any breach of the Limited Warranty. The Scope section repeats the same limit, saying the warranty on the Device is limited to repair or replacement of defective durable hardware components as described in the Limited Warranty section.

Supporting quotations

If Roku determines that the Device's hardware is defective, Roku will either repair the unit or replace the unit with either a new or rebuilt Device, at Roku’s option.

THE FOREGOING SETS FORTH ROKU’S SOLE OBLIGATION AND YOUR EXCLUSIVE REMEDY IN THE EVENT OF ANY BREACH OF THIS LIMITED WARRANTY.

The warranty on the Device is limited to the repair or replacement of defective durable hardware components of the Device, as described in the Limited Warranty section above.

Qualifications & exceptions

• Roku decides both whether the hardware is defective and whether to repair or replace.
• A replacement Device may be new or rebuilt.
• Repair or replacement is stated as Roku's sole obligation and the buyer's exclusive remedy for breach.

Not stated here

• The document does not state how long a repair or replacement may take, nor who pays shipping the serviced Device back to the buyer.

Cross-references

• qualified by (model-proposed): The limited warranty is exclusive and displaces implied warranties except where state law forbids it — The repair-or-replacement remedy is framed by the exclusivity clause: the limited warranty displaces other express and implied warranties to the extent applicable law permits, and state-law savings may preserve rights for some buyers.

Charges & Financial Obligations · Restriction or exception

After the Warranty Period the owner pays for labor, parts and materials or a replacement Device

The Limited Warranty section also allocates cost once coverage ends: if the Warranty Period has expired or is otherwise not applicable, the buyer is responsible for paying all labor charges, parts and materials, or may purchase a replacement Device at their own expense. For the "not applicable" case the document points the reader to the Scope of and Limitation on Warranty section, which lists the excluded items.

Supporting quotations

If the Warranty Period has expired or is otherwise not applicable (see Scope of and Limitation on Warranty section below), you are responsible for the payment of all labor charges, parts, and materials, or you may purchase a replacement Device at your own expense.

Qualifications & exceptions

• The cost falls on the buyer when the Warranty Period has expired or the warranty is otherwise not applicable.
• Buying a replacement at the buyer's own expense is offered as an alternative to paying for the work.

Not stated here

• The document does not give prices for parts, labor or a replacement Device, nor say whether Roku performs out-of-warranty repairs.

Cross-references

• refers to (model-proposed): Training, installation, setup adjustments, signal reception and service-provider problems are not covered — The out-of-warranty cost sentence points to the Scope of and Limitation on Warranty section for when the warranty is not applicable, which is where the excluded items are listed.

Account & Service Control · Procedure

Warranty service starts with an RMA number that lasts 30 days, and Roku may troubleshoot first

To return a Device or obtain warranty service, the owner must first obtain a Return Merchandise Authorization ("RMA") number from Roku, either through the Return/Replace option at support.roku.com/contactus or by mail at 1701 Junction Court, Suite 100, San Jose, CA 95112. An RMA number is valid for only thirty days from issuance, and Roku may attempt to troubleshoot a warranty-related problem before it issues one. The page also asks the owner to review the online help resources at support.roku.com before seeking warranty service.

Supporting quotations

Return and Warranty Service Process

Please access and review the online help resources at support.roku.com before seeking warranty service.

To return or obtain warranty service for a Device, you must first obtain a Return Merchandise Authorization (“RMA”) number from Roku

RMA numbers are valid for only thirty days from issuance.

Roku may attempt to troubleshoot a warranty-related problem prior to issuing an RMA number.

Qualifications & exceptions

• An RMA number must be obtained before any return or warranty service.
• An RMA number is valid for only thirty days from issuance.
• Roku may try to troubleshoot the problem before issuing an RMA number.
• The document asks the owner to review online help resources first.

Not stated here

• The document does not say whether a troubleshooting attempt can end in a refusal to issue an RMA number.

Account & Service Control · Procedure

The Device must be shipped prepaid within 30 days, with proof of purchase and all accessories

Within thirty days of the RMA number's issuance, the owner must ship the Device freight prepaid to the Roku authorized distribution facility Roku identifies, together with proof of purchase and all accessories, in the original packaging or packaging affording an equal degree of protection. The document warns that failing to return any of the accessories could delay the process or result in an invoice to the buyer or credit to Roku for the missing accessories.

Supporting quotations

Within thirty days of issuance of an RMA number, you must ship your Device, freight prepaid, together with proof of purchase and all accessories, in either the original packaging or packaging affording an equal degree of protection, to the Roku authorized distribution facility identified by Roku.

Failure to return any of the accessories could result in a delay or result in an invoice to you or credit to Roku for the missing accessories.

Qualifications & exceptions

• Shipping is at the owner's expense: the Device must be sent freight prepaid.
• The thirty-day window runs from issuance of the RMA number.
• Proof of purchase and all accessories must accompany the Device.
• The packaging must be the original or afford an equal degree of protection.

Not stated here

• The document does not identify the distribution facility by address, nor say who pays return shipping to the buyer.

Account & Service Control · Restriction or exception

A Device sent without a valid RMA number is not processed and is returned at the sender's expense

The document marks the RMA requirement as important: a Device sent to Roku without a valid RMA number will not be processed and will only be returned to the sender at the sender's own expense. That consequence applies to the return step, and it operates alongside the thirty-day validity of an RMA number.

Supporting quotations

Devices sent to Roku without a valid RMA number will not be processed and will only be returned to the sender at their own expense.

Qualifications & exceptions

• The consequence attaches to Devices sent without a valid RMA number.
• Returning an unprocessed Device is at the sender's expense.

Not stated here

• The document does not say how a sender recovers a Device Roku returns, or what happens if a device is lost in that return.

Account & Service Control · Procedure

An RMA request asks for seven details and a U.S. return address, with no P.O. boxes

When requesting an RMA number, the owner is asked to provide: (a) model number, (b) serial number, (c) problem description, (d) software version (found in the System Configuration menu), (e) date of purchase, (f) name of retail seller, and (g) a return shipping address within the United States. P.O. boxes are not accepted as that return address. The page's earlier sentence also says the owner should be prepared to provide additional information on request.

Supporting quotations

Please be prepared to provide additional information upon request.

When requesting an RMA number, please provide the following information with your request: (a) model number, (b) serial number, (c) problem description, (d) software version (located in the System Configuration menu), (e) date of purchase, (f) name of retail seller, and (g) return shipping address within the United States (P.O. boxes are not accepted).

Qualifications & exceptions

• The return shipping address must be within the United States.
• P.O. boxes are not accepted.
• The document asks the owner to be prepared to provide additional information on request.

Not stated here

• The document does not say what happens if one of the seven items cannot be supplied, such as a lost receipt or an unreadable serial number.

Legal Rights & Agreement Rules · Restriction or exception

Training, installation, setup adjustments, signal reception and service-provider problems are not covered

The Scope of and Limitation on Warranty section first restates that the warranty is limited to repair or replacement of defective durable hardware components, then lists what it does not cover: customer training or education, installation, set up adjustments, and signal reception problems. It also excludes any issue related to the service provided by the owner's service provider, giving as examples service disruption, changes in service terms, changes in offerings, changes in format, or technical problems.

Supporting quotations

Scope of and Limitation on Warranty

This warranty does not cover customer training or education, installation, set up adjustments, or signal reception problems.

This warranty also does not cover any issue related to the service provided by your service provider, including but not limited to service disruption, changes in service terms, changes in offerings, changes in format, or technical problems.

Qualifications & exceptions

• These exclusions apply even though the Device itself is covered by the warranty.
• The service-provider exclusion is introduced as non-exhaustive, covering any issue related to that service and giving examples.

Not stated here

• The document does not define "signal reception problems" or draw a line between a Device defect and a reception problem.

Cross-references

• referred to by (model-proposed): After the Warranty Period the owner pays for labor, parts and materials or a replacement Device — The out-of-warranty cost sentence points to the Scope of and Limitation on Warranty section for when the warranty is not applicable, which is where the excluded items are listed.

Legal Rights & Agreement Rules · Restriction or exception

Damage from acts of God, accident, misuse, abuse, negligence, commercial use or modification is not covered

The warranty does not cover damage due to acts of God, accident, misuse, abuse, negligence, commercial use, or modification of, or to any part of, the owner's Device. These are causes of damage rather than defects in materials and workmanship, and commercial use is listed as a cause even where the Device otherwise fits the definition.

Supporting quotations

This warranty does not cover damage due to acts of God, accident, misuse, abuse, negligence, commercial use or modification of, or to any part of, your Device.

Qualifications & exceptions

• The exclusion covers modification of or to any part of the Device.
• Commercial use is listed among the excluded causes of damage.

Not stated here

• The document does not say who determines whether damage falls within these causes, or how a mixed defect-and-damage case is treated.

Legal Rights & Agreement Rules · Restriction or exception

Improper operation, wrong voltage, unauthorized repair, consumables and Roku TV systems are not covered

The same exclusions paragraph rules out damage due to improper operation or maintenance, connection to an improper voltage supply, or attempted repair by anyone other than a facility Roku authorized to service the Device. It also excludes consumables such as fuses, batteries or adhesive strips, and Roku TV systems. The document says more information on warranty terms for Roku TV systems can be found at support.roku.com, so the Roku TV terms are referred to elsewhere and are not part of this source.

Supporting quotations

This warranty does not cover damage due to improper operation or maintenance, connection to improper voltage supply or attempted repair by anyone other than a facility authorized by Roku to service your Device.

This warranty does not cover consumables (such as fuses, batteries, or adhesive strips) or Roku TV systems.

More information on warranty terms applicable to Roku TV systems can be found by visiting

Qualifications & exceptions

• Attempted repair is excluded unless a facility authorized by Roku did it.
• Consumables are given as examples: fuses, batteries and adhesive strips.
• Roku TV systems are excluded even though the same document's Device definition names Roku brand devices; their warranty terms are pointed to at support.roku.com.

Not stated here

• The Roku TV warranty terms the document points to are not supplied in this source.
• The document does not define which parts count as consumables beyond its examples.

Cross-references

• exception to (model-proposed): The warranty's Device means Roku streaming players, smart home devices, audio products and remotes — Roku TV systems are excluded from this warranty even though the Device definition covers Roku brand devices; the document sends readers to support.roku.com for Roku TV warranty terms.

Legal Rights & Agreement Rules · Restriction or exception

The limited warranty is exclusive and displaces implied warranties except where state law forbids it

To the maximum extent permitted by applicable law, the limited warranty is exclusive and in lieu of all other warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement of intellectual property rights. The document says the warranty gives the buyer specific legal rights and that other rights vary from state to state, and it acknowledges that some states do not allow exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the limitation may not apply. It adds that no employee or representative of Roku is authorized to change the warranty or grant another or additional warranty for a Device.

Supporting quotations

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE ABOVE LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

NO EMPLOYEE OR REPRESENTATIVE OF ROKU IS AUTHORIZED TO CHANGE THIS WARRANTY IN ANY WAY OR GRANT ANY OTHER OR ADDITIONAL WARRANTY FOR A DEVICE ON ROKU’S BEHALF.

Qualifications & exceptions

• The exclusivity applies only to the maximum extent permitted by applicable law.
• Some states do not allow the stated exclusions or limitations, so the limitation may not apply to a given buyer.
• Buyers may have other rights that vary from state to state.
• No employee or representative of Roku may change the warranty or grant an additional one.

Not stated here

• The document does not identify the law of a particular state as governing, so which state's rules apply to a given buyer is not stated here.

Cross-references

• qualifies (model-proposed): Roku chooses repair or replacement, and that remedy is the warranty's only obligation — The repair-or-replacement remedy is framed by the exclusivity clause: the limited warranty displaces other express and implied warranties to the extent applicable law permits, and state-law savings may preserve rights for some buyers.