Roku Limited Warranty (Roku brand televisions)

ROKU LIMITED WARRANTY TO ORIGINAL PURCHASER

• Covers manufacturing defects in a new Roku brand television sold by an Authorized Dealer in the U.S. Legal Rights & Agreement Rules

FOR ROKU BRAND TELEVISIONS

• Covers manufacturing defects in a new Roku brand television sold by an Authorized Dealer in the U.S. Legal Rights & Agreement Rules

What this warranty covers:

• Covers manufacturing defects in a new Roku brand television sold by an Authorized Dealer in the U.S. Legal Rights & Agreement Rules

• This limited warranty covers manufacturing defects in materials and workmanship encountered in normal use of this Roku brand Device when purchased and delivered new, in the original carton to the original consumer purchaser, from an Authorized Dealer of Roku brand products in the United States and packaged with this warranty statement.
• • Covers manufacturing defects in a new Roku brand television sold by an Authorized Dealer in the U.S. Legal Rights & Agreement Rules

How long this warranty applies after the original purchase of this Device:

• One year from the original purchase date, for parts and labor Legal Rights & Agreement Rules

• This limited warranty begins on the original date of purchase of this Device and is valid for one (1) year from the date of purchase for parts and labor.
• • One year from the original purchase date, for parts and labor Legal Rights & Agreement Rules

What Roku will do:

• Roku chooses between in-home repair, paying a service center, or replacing the television Legal Rights & Agreement Rules

• If this Device is found to have manufacturing defects in materials or workmanship during the limited warranty period described above, Roku may, at its sole discretion: (1) attempt to repair this Device through in-home service; (2) pay an Authorized Roku Service Center for labor and parts to repair this Device; or (3) replace this Device with a new or refurbished / remanufactured Device of equivalent value. The decision to repair or replace this Device will be made solely by Roku.
• • Roku chooses between in-home repair, paying a service center, or replacing the television Legal Rights & Agreement Rules
• Certain Devices may be eligible for in-home service, at Roku’s sole discretion based on visible screen size and proximity to an Authorized Roku Service Center. To be eligible for in-home service, this Device must be unobstructed, and safely accessible to service personnel. If during in-home service, repair cannot be completed, it may be necessary for service personnel to remove, repair and return the Device. If in-home service is not available for this Device, warranty service can only be performed by an Authorized Roku Service Center and Roku may elect, at our option, to provide for transportation of our choice to and/or from an Authorized Roku Service Center. Otherwise, transportation to and from an Authorized Roku Service Center is the responsibility of the purchaser.
• • In-home service depends on screen size and distance to a service center, and the device must be accessible Legal Rights & Agreement Rules
• Roku may repair or replace this Device, at our option, with new or reconditioned parts or products if found to have manufacturing defects in materials or workmanship during the limited warranty period specified above. All replaced parts and Devices become the property of Roku and must be returned to Roku. Replacement parts and Devices assume the remaining original warranty, or ninety (90) days, whichever is longer.
• • Replaced parts become Roku's property; replacement parts carry the remaining warranty or 90 days Legal Rights & Agreement Rules

How to get warranty service for this Device:

• Pre-authorization must be obtained before sending the device or receiving in-home service Legal Rights & Agreement Rules

• PRE-AUTHORIZATION MUST BE OBTAINED BEFORE (1) SENDING ANY DEVICE TO AN AUTHORIZED ROKU SERVICE CENTER, OR (2) OBTAINING ANY IN-HOME REPAIR / REPLACEMENT SERVICES.
• • Pre-authorization must be obtained before sending the device or receiving in-home service Legal Rights & Agreement Rules
• To request pre-authorization to receive warranty service for this Device, the original purchaser must contact Roku for problem determination and service procedures by submitting a warranty service request at roku.com or by contacting Roku at support.roku.com/contactus.
• • The original purchaser requests service through roku.com or Roku's support contact page Legal Rights & Agreement Rules
• Please have your original purchase receipt or proof of purchase (bill of sale or receipted invoice), this Device’s original date of purchase, place of purchase, and model/serial number ready. The model/serial number information can be found on the back of the Device or from the ‘About’ menu in the TV settings. Upon request, the original dated bill of sale must be presented as proof of purchase to Roku or to an Authorized Roku Service Center.
• • The purchaser must have the receipt, purchase details and model or serial number ready Legal Rights & Agreement Rules
• Before authorizing warranty service, a representative will attempt to troubleshoot any problem reported with this Device. If it is determined that this Device requires service under this Limited Warranty, the means and location for service will be determined by Roku in its sole discretion.
• • A representative troubleshoots first and Roku decides the means and location of service Legal Rights & Agreement Rules

What this warranty does not cover:

• Delivery, installation and setup adjustments are not covered Legal Rights & Agreement Rules

• Delivery, installation, and related adjustments or customer instruction. The Quick Start Guide included with purchase describes how to install, adjust, and operate this Device. Additional information is available at go.roku.com/TV.
• • Delivery, installation and setup adjustments are not covered Legal Rights & Agreement Rules
• Consumable components such as fuses, batteries, or adhesive strips.
• • Consumable components such as fuses, batteries or adhesive strips are excluded Legal Rights & Agreement Rules
• Damage that occurs during shipping, delivery, or installation.
• • Shipping damage and damage from non-approved installation or uses are excluded Legal Rights & Agreement Rules
• Damage that results from non-approved installation methods, applications, and uses of this Device
• • Shipping damage and damage from non-approved installation or uses are excluded Legal Rights & Agreement Rules
• Damage caused by any repair or modifications performed anywhere other than at an Authorized Roku Service Center.
• • Damage from repairs or modifications done outside an Authorized Roku Service Center is excluded Legal Rights & Agreement Rules
• Signal reception problems not caused by this Device.
• • Signal reception problems and any expectation of uninterrupted operation are not covered Legal Rights & Agreement Rules
• Damage caused by accidents, misuse, abuse, neglect, normal wear and tear, mishandling, faulty installation, incorrect electrical voltage, power surges, failure to strictly follow any instructions, safety information, or warnings accompanying this Device, or by products, utilities, services, parts, accessories, applications, external wiring or connectors not supplied by Roku.
• • Accidents, misuse, power problems, unapproved parts and acts of nature are excluded Legal Rights & Agreement Rules
• Cosmetic damage, markings or images on the Device’s display resulting from viewing fixed images (including but not limited to certain 4:3 images on wide screen televisions, or data or images in fixed screen locations from banners, video games, or certain broadcast networks), or changes in brightness due to normal aging.
• • Cosmetic damage, fixed-image marks and normal brightness aging are excluded Legal Rights & Agreement Rules
• This Device, if purchased outside the United States, in “As-Is”, “Factory Reconditioned”, “Factory Re-Certified”, or “Refurbished” condition, or if purchased as a “Used,” “Open Box,” or “Demo” Device, or if this Device’s original product or serial numbers have been altered or removed.
• • Devices bought outside the U.S., sold used or refurbished, or with altered serial numbers are excluded Legal Rights & Agreement Rules
• Damage caused by acts of nature or God, including but not limited to earthquake, fire, flooding, or lightning.
• • Accidents, misuse, power problems, unapproved parts and acts of nature are excluded Legal Rights & Agreement Rules
• Uninterrupted or error-free operation of this Device.
• • Signal reception problems and any expectation of uninterrupted operation are not covered Legal Rights & Agreement Rules
• Parts, labor or other costs incurred to repair damage or issues not caused by defective materials or workmanship.
• • Parts, labor and other costs to fix damage not caused by defective materials or workmanship are excluded Legal Rights & Agreement Rules

LIMITATION OF WARRANTY

• No express warranties beyond those listed, and no implied warranty lasts past the express warranty period Legal Rights & Agreement Rules

• THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED AND DESCRIBED ABOVE, AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY AFTER THE EXPRESS WARRANTY PERIODS STATED ABOVE, AND NO OTHER VERBAL OR WRITTEN EXPRESS WARRANTY OR GUARANTY GIVEN BY ANY PERSON OR CORPORATION WITH RESPECT TO THIS DEVICE SHALL BE BINDING ON ROKU. ROKU SHALL NOT BE LIABLE FOR LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE, OR INABILITY TO USE THIS DEVICE, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF ROKU HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST ROKU BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE DEVICE SOLD BY ROKU AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, PURCHASER ASSUMES ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PURCHASER AND PURCHASER'S PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE USE, MISUSE OR INABILITY TO USE THIS DEVICE AND NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF ROKU. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS DEVICE, IS NONTRANSFERABLE AND STATES YOUR EXCLUSIVE REMEDY. THIS DISCLAIMER OF WARRANTIES AND LIMITED WARRANTY ARE GOVERNED BY THE LAWS OF THE STATE OF CALIFORNIA.
• • No express warranties beyond those listed, and no implied warranty lasts past the express warranty period Legal Rights & Agreement Rules
  • Roku excludes lost profits and incidental or consequential damages and caps recovery at the purchase price Charges & Financial Obligations
  • The purchaser assumes risk of loss or injury not caused directly by Roku's negligence Legal Rights & Agreement Rules
  • Warranty is limited to the original purchaser, non-transferable, the exclusive remedy, and governed by California law Legal Rights & Agreement Rules

How State Law relates to this warranty:

• State law may override the limitations, and buyers keep other state-specific rights Legal Rights & Agreement Rules

• Some states do not allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. Some States do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
• • State law may override the limitations, and buyers keep other state-specific rights Legal Rights & Agreement Rules