The takedown process covers infringing or prohibited content on the website and through products and services
The page is titled "Copyright & Content Takedown Process" and asks the reader to "follow the procedures below to request a takedown of any infringing or prohibited content appearing on our website or through our products and services". The scope named is therefore the company's website and what comes through its products and services, for both infringing and merely prohibited content; the document itself lists no surface it excludes.
Details
Who
Anyone requesting a takedown
What it does
request a takedown of content
What it covers
infringing or prohibited content appearing on the website or through products and services
Supporting quotations
Copyright & Content Takedown Process
Please follow the procedures below to request a takedown of any infringing or prohibited content appearing on our website or through our products and services.
Qualifications & exceptions
Covers content "appearing on our website or through our products and services"; the document names no excluded surface.
Covers both infringing content and "prohibited" content, a category the page does not define.
Not stated here
The document does not say who may file a claim; each notice section states its own authorization or good-faith requirement.
What counts as "prohibited" content is not defined here, and no linked policy defining it is supplied.
Cross-references
qualified by (model-proposed): A claim missing required information may be ineffective or simply delayed — Filing through the described process is not enough on its own: missing required information may make the claim ineffective or delay action, so the request route is conditioned on completeness.
A claim missing required information may be ineffective or simply delayed
The filing section says "Failure to provide the required information may make your claim ineffective and/or action may be delayed until your submission is complete." Both consequences are permissive ("may"), and the stated delay runs only until the submission is complete; the document does not say a deficient claim is refused or that the filer is told.
Details
Condition
Failure to provide the required information
What it does
claim may be ineffective and/or action may be delayed
Supporting quotations
Failure to provide the required information may make your claim ineffective and/or action may be delayed until your submission is complete.
Qualifications & exceptions
Both consequences are permissive: the claim "may" be ineffective and action "may" be delayed.
The stated delay lasts "until your submission is complete".
Not stated here
The document does not say whether a deficient claim is rejected, how the filer learns it was ineffective, or whether the company requests the missing items.
Claims should go to a designated Copyright Agent by email or registered mail to San Jose
"All claims should be sent to our designated Copyright Agent at [copyright@roku.com](mailto:copyright@roku.com), or by registered mail to Roku, Inc., Attn: Copyright Agent, 1701 Junction Court, Suite #100, San Jose, CA 95112 USA." One agent address serves both email and mail, it applies to "all claims", and the wording is "should" rather than an exclusive-channel requirement.
Details
Who
Claimant
What it does
send claim to the designated Copyright Agent by email or registered mail
Where
United States mailing address (San Jose, California)
Supporting quotations
All claims should be sent to our designated Copyright Agent at copyright@roku.com, or by registered mail to Roku, Inc., Attn: Copyright Agent, 1701 Junction Court, Suite #100, San Jose, CA 95112 USA.
Qualifications & exceptions
Applies to "All claims", including both copyright and other-rights notices.
Filing is expressed as "should", not as the only permitted route.
The postal route is "registered mail" to a San Jose, California address.
Not stated here
The document states no filing route for the linked forms (for example whether they are submitted online); those forms are separate documents not supplied here.
Legal Rights & Agreement Rules · Restriction or exception
Accepting a claim by email or mail waives no objection about international legal process
"For international legal process requirements, the acceptance of a claim by email or mail is merely for convenience and does not waive any rights or objections, such as lack of jurisdiction or proper service." So a claim accepted through the convenient email or mail routes does not, by itself, settle that the company accepts the forum or the service of foreign process; "such as" makes jurisdiction and proper service examples rather than a closed list.
Details
Who
Roku, Inc.
Condition
For international legal process requirements
Exception
acceptance by email or mail waives no rights or objections, such as lack of jurisdiction or proper service
Supporting quotations
For international legal process requirements, the acceptance of a claim by email or mail is merely for convenience and does not waive any rights or objections, such as lack of jurisdiction or proper service.
Qualifications & exceptions
The statement is framed for "international legal process requirements".
The listed objections ("lack of jurisdiction or proper service") are examples introduced by "such as", not a closed list.
Not stated here
What the company accepts as valid international legal process, or whether it accepts service at the San Jose address, is not stated in this document.
After a proper notice the company may remove the content, forward the claim, or warn the provider
"Upon receipt of a proper notice of a claim, we will either:" and then three alternatives follow, although the lead-in says "either". It may "Remove or disable access to the content that is alleged to be infringing or prohibited (if the content is under our control)"; it may "Forward the claim to the channel and/or content provider who is providing the allegedly infringing or prohibited content, along with your contact information, for their resolution"; or it may "Notify the channel and/or content provider that we will remove or disable access to the allegedly infringing or prohibited content, unless the channel and/or content provider promptly removes the content or responds with a counternotice." Removal therefore depends on control, the second route hands the filer's contact details to the provider, and the third gives the provider an undefined "promptly" window to remove the content or file a counternotice.
Details
Condition
Upon receipt of a proper notice of a claim
What it does
remove or disable access to the content
Who
channel and/or content provider
Exception
content must be under the company's control
When
provider must remove "promptly" (undefined)
Supporting quotations
Upon receipt of a proper notice of a claim, we will either:
Remove or disable access to the content that is alleged to be infringing or prohibited (if the content is under our control)
Forward the claim to the channel and/or content provider who is providing the allegedly infringing or prohibited content, along with your contact information, for their resolution
Notify the channel and/or content provider that we will remove or disable access to the allegedly infringing or prohibited content, unless the channel and/or content provider promptly removes the content or responds with a counternotice.
Qualifications & exceptions
All three follow only "a proper notice of a claim"; an incomplete claim may not trigger any of them.
Removal or disabling is available "(if the content is under our control)".
Forwarding carries the filer's contact information to the channel and/or content provider.
Under the third route the provider avoiding removal by acting "promptly" is required only to remove the content "or" respond with a counternotice; "promptly" is not defined.
Not stated here
The document says nothing about which of the three routes is chosen, in what order, or within what period.
What happens to content not under the company's control, beyond forwarding it to the provider, is not stated.
A copyright notice must identify the work and location, the filer, and carry two sworn or good-faith statements
For someone who believes "that your copyrighted work has been copied or appears in content provided through our products and services in a way that constitutes copyright infringement", the page requires seven items: an authorized person's "electronic or physical signature"; "A description of the copyrighted work that you claim has been infringed"; a copy of the registration and/or the first-publication date; a description of the date and location "such as the channel, show, or website"; the filer's "name, address, telephone number, and e-mail address"; a written good-faith statement; and "A statement by you, made under penalty of perjury, that the information in your notice is accurate" and that the filer is the owner or authorized to act for the owner. The registration item and the sworn accuracy statement go beyond a bare identification of the work.
Details
Who
Copyright owner or a person authorized to act on the owner's behalf
What it does
provide the seven listed items
What it covers
copyrighted work claimed to have been infringed
Condition
belief that the use constitutes copyright infringement through the products and services
Supporting quotations
Notice of Alleged Copyright Infringement If you believe that your copyrighted work has been copied or appears in content provided through our products and services in a way that constitutes copyright infringement, please provide us with the following information:
An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
A description of the copyrighted work that you claim has been infringed;
A copy of the registration of your copyrighted work (and/or the date when the claimed copyrighted work was first published);
A description specifying the date and location (such as the channel, show, or website) of the material that you claim is infringing;
Your name, address, telephone number, and e-mail address;
A written statement from you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
A statement by you, made under penalty of perjury, that the information in your notice is accurate
Qualifications & exceptions
Trigger is the belief that the work was copied or appears "in a way that constitutes copyright infringement" through the products and services.
The signature may be "electronic or physical", and must come from "the person authorized to act on behalf of the owner of the copyright interest".
The registration item is satisfied by "A copy of the registration ... (and/or the date when the claimed copyrighted work was first published)".
Location may be given as "the channel, show, or website".
Not stated here
The document does not state a consequence for omitting one item, beyond the general ineffective-or-delayed statement.
It cites no statute or rule anywhere on the page, so nothing here is anchored to an external legal citation.
Cross-references
qualifies (model-proposed): A claim missing required information may be ineffective or simply delayed — For copyright claims the "required information" whose absence may make a claim ineffective is the seven-item list, including the registration or first-publication date and the sworn accuracy statement.
An optional copyright-notice form is offered, and it must be completed in full to be effective
"For your convenience, you can use this form of [Notice of Alleged Copyright Infringement](https://docs.roku.com/doc/noticeofalledgedcopyrightinfringement/en-us) to file a claim. Please note that this notice must be completed in full for it to be effective." The form is offered as a convenience, so using it is optional, but whichever route is used the notice must be complete to be effective.
Details
What it covers
Notice of Alleged Copyright Infringement form
Condition
must be completed in full to be effective
Supporting quotations
For your convenience, you can use this form of Notice of Alleged Copyright Infringement to file a claim. Please note that this notice must be completed in full for it to be effective.
Qualifications & exceptions
Using the form is optional: "For your convenience, you can use this form".
"this notice must be completed in full for it to be effective" applies to the notice filed with it.
Not stated here
The linked form's own contents are not part of this document and are not read into this analysis.
Claims about other rights or prohibited content need a reasoned description, timing and contact details
A separate notice applies "If you believe in good faith that any content appearing on our website or through our products or services infringes other proprietary rights or contains prohibited or illegal content". It asks for three items: "A detailed description of the infringing or prohibited material or activity including why it is infringing or prohibited"; "A detailed description specifying the date, time, and location (such as the channel, show, or website) of the material that you claim is infringing or prohibited (as applicable)"; and "Your name, address, telephone number and e-mail address." Unlike the copyright notice, this notice requires no statement under penalty of perjury and no proof of authorization by a rights owner, but it does require the filer to explain why the material is infringing or prohibited.
Details
Who
Anyone with a good-faith belief about infringing or prohibited content
What it does
provide the three listed items
What it covers
infringing or prohibited material or activity
Condition
good faith belief that other proprietary rights are infringed or the content is prohibited or illegal
Supporting quotations
Notice of Alleged Infringement of Other Rights or Prohibited Content If you believe in good faith that any content appearing on our website or through our products or services infringes other proprietary rights or contains prohibited or illegal content, please provide us with the following information:
A detailed description of the infringing or prohibited material or activity including why it is infringing or prohibited;
A detailed description specifying the date, time, and location (such as the channel, show, or website) of the material that you claim is infringing or prohibited (as applicable); and
Your name, address, telephone number and e-mail address.
Qualifications & exceptions
Trigger is a good-faith belief about content "on our website or through our products or services" that "infringes other proprietary rights or contains prohibited or illegal content".
The description must include "why it is infringing or prohibited".
Date, time and location are required "(as applicable)".
No statement under penalty of perjury and no owner-authorization statement is required for this kind of claim.
Not stated here
"prohibited or illegal content" and "other proprietary rights" are not defined in this document; no linked policy defining them is supplied here.
An optional prohibited-content notice form is offered, and it must be completed in full
"For your convenience, you can use this form of [Notice of Infringing or Prohibited Content](https://docs.roku.com/doc/noticeofinfringingorprohibitedcontent/en-us) to file a claim. Please note that this notice must be completed in full for it to be effective." As with the copyright form, using it is a convenience while completing it fully is a condition of effectiveness.
Details
What it covers
Notice of Infringing or Prohibited Content form
Condition
must be completed in full to be effective
Supporting quotations
For your convenience, you can use this form of Notice of Infringing or Prohibited Content to file a claim. Please note that this notice must be completed in full for it to be effective.
Qualifications & exceptions
Using the form is optional: "For your convenience, you can use this form".
"this notice must be completed in full for it to be effective".
Not stated here
The linked form's own contents are not part of this document and are not read into this analysis.
A person targeted by a claim may send a counternotice on request, with no stated deadline
"Counternotices to Alleged Claims If you believe that a claim has been improperly submitted against you, you may submit a counternotice, and provide us with the following information:" The route is open to anyone who believes a claim was improperly submitted against them, including content providers, and the document states it permissively rather than as a required step.
Details
Who
Person against whom a claim was submitted
What it does
may submit a counternotice
Condition
belief that the claim was improperly submitted
Supporting quotations
Counternotices to Alleged Claims If you believe that a claim has been improperly submitted against you, you may submit a counternotice, and provide us with the following information:
Qualifications & exceptions
Available "If you believe that a claim has been improperly submitted against you"; the page does not require the counternotice filer to be a rights owner.
Filing is permissive: "you may submit a counternotice".
Not stated here
No deadline for filing a counternotice is stated, and no countdown tied to the removal date is given beyond the 10 business day period in the counternotice outcome.
A counternotice must identify the content, swear good faith, and consent to a Federal District court
Four items are required: "Your physical or electronic signature"; "Identification of the content (that has or will be) removed or to which access has been (or will be) disabled"; a statement "under penalty of perjury that you have a good faith belief that removal or disablement of the content was (or would be) a mistake or that the content was misidentified"; and "Your name and telephone number, and (unless prohibited by applicable laws) a statement that you consent to the jurisdiction of the Federal District court (1) in the judicial district where your address is located, if the address is in the United States, or (2) in Santa Clara County, California, if your address is located outside the United States and that you will accept service of process from the complainant submitting the notice." The forum therefore depends on where the filer's address is, and the consent and service acceptance are dropped back only where applicable law forbids them. Compared with the two notices, this section asks for less contact detail: name and telephone number, not address or e-mail.
Details
Who
Person filing the counternotice
What it covers
content removed or to which access has been or will be disabled
Condition
good faith belief of mistake or misidentification, under penalty of perjury
Exception
jurisdiction consent and service acceptance apply unless prohibited by applicable laws
Where
judicial district of the filer's United States address, or Santa Clara County, California if the address is outside the United States
Supporting quotations
Your physical or electronic signature;
Identification of the content (that has or will be) removed or to which access has been (or will be) disabled;
A statement under penalty of perjury that you have a good faith belief that removal or disablement of the content was (or would be) a mistake or that the content was misidentified; and
Your name and telephone number, and (unless prohibited by applicable laws) a statement that you consent to the jurisdiction of the Federal District court (1) in the judicial district where your address is located, if the address is in the United States, or (2) in Santa Clara County, California, if your address is located outside the United States and that you will accept service of process from the complainant submitting the notice.
Qualifications & exceptions
The signature may be "physical or electronic".
It covers content already removed or to be removed, and access already disabled or to be disabled.
Forum depends on the filer's address: the judicial district of that address if it is in the United States, otherwise Santa Clara County, California.
The consent to jurisdiction and acceptance of service apply "(unless prohibited by applicable laws)".
This section requires only "Your name and telephone number", not the address and e-mail the notices require.
Not stated here
The document does not say how the company would contact a counternotice filer, since no address or e-mail is required here.
An optional counternotice form is offered, and it must be completed in full
"For your convenience, you can use this form of [Counter Notice of Alleged Copyright Infringement](https://docs.roku.com/doc/counternoticeofalledgedcopyrightinfringement/en-us) to provide your counternotice. Please note that this notice must be completed in full for it to be effective." Using the form is a convenience; completeness is a condition of effectiveness.
Details
What it covers
Counter Notice of Alleged Copyright Infringement form
Condition
must be completed in full to be effective
Supporting quotations
For your convenience, you can use this form of Counter Notice of Alleged Copyright Infringement to provide your counternotice. Please note that this notice must be completed in full for it to be effective.
Qualifications & exceptions
Using the form is optional: "For your convenience, you can use this form".
"this notice must be completed in full for it to be effective".
Not stated here
The linked form's own contents are not part of this document and are not read into this analysis.
After a proper counternotice the complainant receives a copy and has 10 business days to report a filed court action
"Upon receipt of a proper notice of a counternotice, we will provide the complainant with a copy of your counternotice, and will remove the content or cease enabling access to it, unless, within 10 business days, the complainant provides notice to our copyright agent that the complainant has filed an action seeking a court order to restrain the channel and/or content provider from engaging in such infringing activity." Two steps are plainly stated: the complainant gets a copy of the counternotice, and a notice to the copyright agent about a filed action seeking a court order can change the outcome within 10 business days. The removal wording itself is in tension with that reading, since it makes removal or cessation of access the stated outcome after a counternotice rather than a restoration of the content, and this document nowhere says that content already removed is restored or replaced. The practical outcome of a counternotice is therefore left unknown here; only the copy to the complainant, the 10 business day period and the court-action trigger are quoted as they stand.
Details
Who
complainant who filed the original notice
What it does
provides notice that an action seeking a court order has been filed
What it covers
the content to which access has been disabled
When
within 10 business days
Condition
notice must be provided to the copyright agent
Supporting quotations
Upon receipt of a proper notice of a counternotice, we will provide the complainant with a copy of your counternotice
will remove the content or cease enabling access to it, unless, within 10 business days, the complainant provides notice to our copyright agent that the complainant has filed an action seeking a court order to restrain the channel and/or content provider from engaging in such infringing activity.
Qualifications & exceptions
Triggered by "receipt of a proper notice of a counternotice".
The 10 business days run to the complainant giving notice to the copyright agent that an action seeking a court order has been filed; the order described would restrain "the channel and/or content provider", not the counternotice filer.
The notice must reach "our copyright agent".
Not stated here
Whether the removal wording reverses the usual reinstatement sequence is unresolved: the document contains no step restoring or replacing content already removed, so what happens to that content after a counternotice is not resolved by this text.
No period other than the single 10 business day trigger is given, and there is no stated deadline for the company's own action once that period ends.
contrast (model-proposed): After a proper notice the company may remove the content, forward the claim, or warn the provider — Read literally, the counternotice outcome names the same consequence as the notice outcome (removing the content or ceasing to enable access) rather than restoring it, and the document contains no restoration step; the tension is quoted and left unresolved instead of being harmonized.
Information submitted by each side reaches the other: contact details to providers, counternotice copies to complainants
Two steps move filer information across parties. When the company forwards a claim it does so "along with your contact information, for their resolution", so the channel and/or content provider receives whatever contact details the notice required. And after a counternotice, "we will provide the complainant with a copy of your counternotice", while the counternotice itself must contain "Your name and telephone number". A person using either route should expect the other side to receive the identifying details that route collects.
Details
Who
the company
What it covers
the claimant's contact information and a copy of the counternotice
Why
for their resolution
Supporting quotations
along with your contact information, for their resolution
we will provide the complainant with a copy of your counternotice
Your name and telephone number
Qualifications & exceptions
Forwarding with contact information occurs only under the second of the three listed responses to a proper notice.
The copy of the counternotice goes to "the complainant" who submitted the original notice.
The counternotice route itself requires "Your name and telephone number", so both are in the copy sent.
Not stated here
The forwarding text says "your contact information" without listing the fields, so whether the address and e-mail required in a notice are forwarded is not specified.