These terms govern the Roku account that activates and runs your products
The terms govern the Roku account itself. Roku, Inc. and/or its subsidiaries and affiliates operate it, and the account is what enables you to activate and use your Roku product(s). Through the account you get access to certain device features and functionality and to streaming content that comes from various content providers. The document does not itself describe the hardware sale or the content providers' own offerings; it describes the account that links them.
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Supporting quotations
These terms govern your Roku account, which is operated by Roku, Inc. and/or its subsidiaries and affiliates, and enables you to activate and use your Roku product(s).
Your Roku account gives you access to certain device features and functionality, as well as access to streaming content from various content providers.
Qualifications & exceptions
The operator is stated as Roku, Inc. and/or its subsidiaries and affiliates.
The access granted is to "certain device features and functionality", not to all functionality of the product.
Not stated here
The source does not name which subsidiaries or affiliates operate a given account.
Creating a Roku account is how you accept these terms
Acceptance works by conduct: creating a Roku account counts as accepting these terms. There is no separate signature step described. The stated consequence of disagreement is that you may not create a Roku account, so declining means going without the account rather than using it under different terms.
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Supporting quotations
By creating a Roku account, you are accepting these terms. If you do not agree with these terms, you may not create a Roku account.
Qualifications & exceptions
The stated alternative to accepting is not creating an account; the document does not describe using Roku products without one.
Legal Rights & Agreement Rules · Restriction or exception
Accepting also covers arbitration, automatic software updates and auto-renewing subscriptions
The terms single out three consequences of accepting: disputes go to binding arbitration, meaning both sides give up the right to go to court; software on your Roku devices may be updated automatically; and recurring subscriptions renew automatically, with your account continuing to be charged until you cancel. Subscription charging therefore continues as the default and stops only when you cancel.
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Supporting quotations
In accepting these terms, you are also agreeing that: (1) any disputes between us will be settled by binding arbitration (meaning we both give up the right to go to court), (2) the software installed on your Roku devices may be automatically updated, and (3) your recurring subscriptions will automatically renew and your account will continued to be charged for those subscriptions until you cancel.
Qualifications & exceptions
Arbitration is described as binding and as giving up the right to go to court; the arbitration rules themselves live in separate Dispute Resolution Terms that this document links but does not contain.
Software updates are stated as something that may happen; this summary does not say every update occurs on every device.
Renewal and charging continue "until you cancel", so cancellation is the stated stopping condition.
Not stated here
The linked Dispute Resolution Terms, including any opt-out mechanism beside the "unless you opted out or another exception applies" wording later in this document, are not part of this source.
refers to (model-proposed): Recurring subscriptions renew automatically until you cancel — Accepting the terms flags that recurring subscriptions renew automatically and keep charging until cancelled; the subscription passage states the renewal and cancellation terms.
refers to (model-proposed): Disputes go to arbitration individually, not to court or class actions — Accepting the terms flags binding arbitration for disputes; the arbitration passage states the exclusive route, the individual-basis limit and the linked Dispute Resolution Terms.
Account & Service Control · Restriction or exception
Roku may modify, suspend or remove features or content at any time
Roku reserves the right, at any time, to modify, suspend, or remove certain features, functionality, or content from your Roku account or your Roku products. Separately, some features, functionality and content may carry additional terms, and those are to be given to you when the service is offered. So the feature set tied to an account is not fixed, and features can arrive with terms of their own that are not in this document.
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Supporting quotations
Certain features, functionality, and content made available to you through your Roku product(s) may be subject to additional terms, which will be provided to you at the time those services are offered.
We reserve the right (at any time) to modify, suspend, or remove certain features, functionality, or content from your Roku account or your Roku product(s).
Qualifications & exceptions
The reservation applies to features, functionality and content made available through your Roku product(s), and to your Roku account.
Additional terms are described as something that "will be provided to you at the time those services are offered", so they are not supplied here.
Not stated here
What counts as a material removal, and whether notice or refund follows, is not stated in this source.
Account & Service Control · Restriction or exception
An account is required for activation and content, and these terms bind household users too
A Roku account is needed to activate your Roku products, set up device features, reach content such as The Roku Channel, buy streaming content and manage subscriptions. The terms apply to every Roku product linked to the account, and to anyone in your household who uses the account or any linked Roku product. Obligations in these terms therefore reach people who never created the account themselves.
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Supporting quotations
You will need to create a Roku account to activate your Roku products, to set up the features and functionality of your Roku device(s), to access content, such as The Roku Channel, to purchase streaming content, and to manage your subscriptions.
These terms apply to all Roku products linked to your Roku account, and to anyone in your household that uses your account and/or any linked Roku products.
Qualifications & exceptions
Coverage extends to people in the household using the account and/or linked products, not only the account creator.
The listed account purposes are activation, device setup, content access, purchasing and subscription management.
Not stated here
How Roku determines who is "in your household", and how those users would be told about these terms, is not stated.
Account & Service Control · Restriction or exception
Creating an account means representing accurate information, legal age and lawful use
By creating an account you make three representations: the required registration or other information you provide is truthful and accurate, you are at least 18 (or of legal age/age of majority in your country to agree to these terms), and your use of the products and services will not violate any applicable law or regulation or these terms. The age condition uses 18 as the baseline and defers to the local age of majority where that differs.
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Supporting quotations
By creating an account, you represent that (1) all required registration or other information you provide is truthful and accurate, (2) you are at least 18 years of age(or of legal age/age of majority in your country to agree to these terms), and (3) your use of our products and services will not violate any applicable law or regulation or these terms.
Qualifications & exceptions
The age condition is stated as 18, "or of legal age/age of majority in your country to agree to these terms".
The accuracy representation covers "required registration or other information you provide".
Not stated here
The source does not say whether Roku verifies age or what happens to an account created by someone below the stated age.
You hold the password confidential and must report suspected unauthorized use
You are responsible for keeping your password confidential and for the use of your Roku account, and you should notify Roku immediately if you suspect unauthorized use of the account or access to your password. The account is therefore policed by the user: protection depends on password secrecy and prompt reporting.
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Supporting quotations
You are responsible for maintaining the confidentiality of your password and for the use of your Roku account.
You should notify us immediately if you suspect any unauthorized use of your Roku account or access to your password.
Qualifications & exceptions
The reporting duty is triggered by suspicion of unauthorized use or of access to the password, and is stated as immediate.
Not stated here
The source names no reporting channel, no time limit and no account-recovery process.
Legal Rights & Agreement Rules · Restriction or exception
Roku disclaims responsibility for account use by someone using your password
Roku states it will not be responsible for any use of your Roku Account by someone using your password. Combined with the user's own duty to keep the password confidential, losses from someone else's use of the account fall on the account holder.
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Supporting quotations
Roku will not be responsible for any use of your Roku Account by someone using your password.
Qualifications & exceptions
The disclaimer is tied to use by someone using your password, not to every kind of unauthorized access.
Not stated here
Whether this applies where the password was obtained through Roku's own failure is not addressed in this source.
Information practices are described in a separate Privacy Policy
The terms point to Roku's Privacy Policy for how it collects, uses and discloses information from users and from use of its products. That policy is linked, not included, so this document does not itself state what information is collected or how it is used.
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Supporting quotations
Our Privacy Policy provides information on how we collect, use and disclose information from our users and the use of our products.
Qualifications & exceptions
The reference covers information from users and from the use of Roku's products.
Not stated here
The Privacy Policy text is not part of this source; its collection, use and disclosure terms are unknown here and are not imported.
Content & IP Rights · Restriction or exception
Streaming content is provided for personal, non-commercial use only
Roku frames the content it gives access to as intended for your personal, non-commercial use. The limit is stated as an intended purpose of the content access rather than as a separately defined licence grant, and this document does not say what happens if content is used commercially.
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Supporting quotations
Roku provides access to content that is intended for your personal, non-commercial use only.
Qualifications & exceptions
The limit is stated as the purpose the content "is intended for", applying to content Roku provides access to.
Not stated here
No consequence for commercial use is given in this source.
Legal Rights & Agreement Rules · Restriction or exception
Roku products may only be used in the country where the device was sold
Your Roku products may only be used in the country where the device was sold, or as specified on Roku's website. Use outside that country is outside the terms' permission, and later provisions tie content availability and even the granted rights to that same country limit.
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Supporting quotations
Your Roku products may only be used in the country where the device was sold (or as specified on Roku’s website).
Qualifications & exceptions
The permitted country can also be the one "specified on Roku's website", not only the country of sale.
Not stated here
The source does not say what Roku does when a device is used outside the permitted country.
Legal Rights & Agreement Rules · Restriction or exception
The Roku Channel and each provider's content run under their own terms
Access to The Roku Channel, where available, is subject to The Roku Channel Terms of Use, separate from these terms. Content and services offered by content providers are subject to the providers' own terms and policies, including their privacy and data-gathering practices, and those terms bind you when you reach their content with your Roku products. The providers, not Roku, are responsible for delivering the content and services they offer, even when you bought them through your Roku account.
The streaming content and services offered by our content providers are subject to their own terms and policies, including privacy and data gathering practices.
These content providers are responsible for providing you the content and services they offer (even if you have purchased these through your Roku account).
Qualifications & exceptions
The Roku Channel terms apply only where The Roku Channel is available.
Provider responsibility for their own content and services applies even where the purchase was made through your Roku account.
Not stated here
The Roku Channel Terms of Use and each content provider's own terms are linked or referenced, not supplied here; nothing in them is imported into this analysis.
Content & IP Rights · Company practice
Channels and content can be added or removed, possibly without notice
Roku or its content providers may update, add, or remove channels, content, and/or content providers from time to time, possibly without notice to you. Your access to a given channel is therefore not promised for any period, and a removal can arrive with no warning.
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Supporting quotations
We (or our content providers) may update, add, or remove channels, content, and/or content providers from time to time (possibly without notice to you).
Qualifications & exceptions
The change may be made by Roku or by content providers.
Notice is described as possibly absent, not as never given.
Not stated here
Whether paid purchases are affected when content is removed is not addressed here.
Account & Service Control · Restriction or exception
Roku can restrict content access or suspend the account on listed grounds
Roku reserves the right to restrict or remove access from your device to any content and/or channel where it has reason to believe a device linked to your account is not yours, has been hacked, stolen or compromised, or where the content or channel is not properly authorized or licensed in your country, violates applicable law, or was improperly offered by a content provider. Roku may also suspend or terminate the Roku account where it believes that is necessary to protect Roku, its content providers or partners from activity it believes to be unauthorized.
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Supporting quotations
We reserve the right to restrict (or remove) access from your Roku device to any content and/or channel if we have reason to believe that a device linked to your Roku account is not yours, it has been hacked, stolen, or compromised, or that the content and/or channel is not properly authorized or licensed in your country, violates applicable law, or has been improperly offered by a content provider.
We may also suspend (or terminate) your Roku account if we believe it is necessary to protect Roku, our content providers, or partners from what we believe to be unauthorized activity.
Qualifications & exceptions
Each restriction ground is a belief standard ("we have reason to believe", "we believe it is necessary"), not a proved fact.
Grounds cover device ownership and compromise, licensing and legality of the content, and protection of Roku, content providers or partners from believed unauthorized activity.
Not stated here
No notice, appeal or cure process is described for a restriction, suspension or termination in this source.
You must turn on content access controls to block age-restricted viewing
Enabling the content access controls on your Roku products is your responsibility, so that age-restricted content is not seen by people who do not meet the applicable age limits. The applicable limit comes from law, regulation, or the content provider, not from a value set by Roku in these terms. Instructions for the settings are pointed to at support.
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Supporting quotations
You are responsible for enabling the content access controls on your Roku products so that any age-restricted content is not viewed by persons not meeting the applicable age limits, as specified by law, regulation, or the content provider.
Qualifications & exceptions
The age limits are "as specified by law, regulation, or the content provider".
The duty is on the user to enable the controls; nothing here says they are on by default.
Not stated here
Which controls exist and what they block, described only by a support link, is not stated in this source.
Charges & Financial Obligations · Context
Streaming needs an internet connection and you pay any data charges
Reaching streaming content on a Roku product requires an internet connection, and data charges may apply to access and/or stream content depending on your data plan; paying them is your responsibility. Connection and carrier cost therefore sit with the user. Display quality also varies by device and is affected by many factors including your internet speeds, Wi-Fi strength and location, so these terms promise no particular picture quality.
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Supporting quotations
Access to streaming content on your Roku products requires an internet connection.
Data charges may apply to access and/or stream content to your Roku device, depending on your data plan, which is your responsibility to pay.
The display quality of streaming content can vary by device and is affected by many factors, including your internet speeds, Wi-Fi strength, and location.
Qualifications & exceptions
Whether charges arise depends on your data plan.
No particular display quality is promised: quality "can vary by device" with internet speed, Wi-Fi strength and location among the listed factors.
Content & IP Rights · Restriction or exception
Copying content is prohibited and DRM must not be circumvented
Copying or redistribution of certain content is strictly prohibited, and Roku says digital rights management or other technologies may be used to prevent or restrict copying or re-distribution, which you agree not to try to circumvent or avoid. The undertaking is against attempts to get around those measures, not only against successful copying.
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Supporting quotations
Copying or redistribution of certain content is strictly prohibited, and digital rights management or other technologies may be used to prevent or restrict any copying or re-distributing of any content, which you agree not to try to circumvent or avoid.
Qualifications & exceptions
The prohibition is stated for "certain content", not for all content without qualification.
The undertaking covers trying to circumvent or avoid the measures.
Not stated here
Which content carries the prohibition is not identified in this source.
Legal Rights & Agreement Rules · Restriction or exception
Outside the authorized country the rights in these terms do not apply
Some content is only available in countries where the device has been authorized to be sold, and if you try to reach content outside those countries the rights granted under these terms will not apply. Some providers may use technology to determine or verify your location, and you may be unable to use your Roku product to reach content outside its designated country. Access outside the territory is therefore both outside the grant and liable to be blocked technically.
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Supporting quotations
Certain content is only available in those countries where the device has been authorized to be sold. If you attempt to access content outside of these countries, the rights granted under these terms will not apply.
Some content providers may use technologies to determine or verify your location, and you may not be able to use your Roku product to access content outside of its designated country.
Qualifications & exceptions
Loss of the granted rights is triggered by attempting to access content outside the countries where the device was authorized to be sold.
Location verification is described as something some content providers may use, not all.
Not stated here
What happens to purchases already made when a device moves country is not stated.
Legal Rights & Agreement Rules · Restriction or exception
You are responsible for import and export compliance
Complying with any import and/or export laws that apply to your use of your Roku products is placed on you. This sits alongside the country-of-sale and territory limits: moving or using a device across borders is the user's legal responsibility.
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Supporting quotations
You are responsible for complying with any import and/or export laws that apply to your use of your Roku products.
Qualifications & exceptions
The duty covers any import and/or export laws that apply to your use of the products.
Advertising and promotional messages may be shown through your Roku products
Roku says that it, and/or its partners and content providers, may display advertising and promotional messages through your Roku products and content services. Advertising is therefore a permitted use of the device and of content services under these terms, delivered by Roku or by third parties.
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Supporting quotations
Roku (and/or its partners and content providers) may display advertising and promotional messages through your Roku products and content services.
Qualifications & exceptions
Advertising may come from Roku, its partners, or content providers.
Placement is described as through your Roku products and content services.
Not stated here
The terms do not describe what data, if any, shapes the advertising, and no ad-targeting or opt-out mechanism is stated here.
Legal Rights & Agreement Rules · Company commitment
Roku does not endorse advertisers and is not liable for your dealings with them
Roku states it does not make or imply any endorsement or recommendation of advertisers' products or services. Any interaction you have with advertisers is entirely at your own risk and is between you and the advertiser, and Roku is not responsible or liable for that interaction or for advertisers' products and services. Dealings that start on the device are therefore outside Roku's responsibility.
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Supporting quotations
We do not make (or imply) any endorsement or recommendation about the advertisers
Any interaction you have with these advertisers is entirely at your own risk and between you and the advertiser.
Roku is not responsible or liable for your interaction with those advertisers or their products and services.
Qualifications & exceptions
The disclaimer covers both the interaction with the advertiser and the advertiser's products and services.
It rules out endorsement or recommendation, including implied ones.
Charges & Financial Obligations · Restriction or exception
Buying through your account requires a payment method kept on file
To make purchases with your Roku account you must give Roku a valid method of payment, which it keeps on file, and supply certain payment information to complete the order. The information required and the payment methods available vary by country, and the Privacy Policy is named as the place describing what payment information is collected and how it is used. Keeping a payment method on file is a condition of purchasing, and its details are not fixed across countries.
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Supporting quotations
To make purchases using your Roku account, you will need to provide us with a valid method of payment, which we will keep on file.
You will need to supply us with certain payment information to complete the order.
The required payment information and payments methods available vary based on your country.
Go to our Privacy Policy for more information on the payment information we collect and how it is used.
Qualifications & exceptions
What you must supply, and which payment methods exist, vary based on your country.
The payment method is kept on file, not re-entered for each order.
Payment-information handling is described in the linked Privacy Policy rather than in these terms.
Not stated here
The Privacy Policy text is not part of this source, so what payment information Roku collects and how it is used is not stated here.
Charges & Financial Obligations · Company practice
Purchases are charged to the stored method and may create a temporary hold
Purchases are charged to the payment method on file, which you can update or change at any time through your Roku account. For some purchases, such as a subscription with a free trial period, a temporary authorization hold may appear on your payment method for a period of time. Users should therefore expect holds that are not yet charges, and they can swap the stored method at any time.
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Purchases will be charged to your payment method on file, which you can update (or change) at any time through your Roku account.
For some purchases (such as a subscription with a free trial period), a temporary authorization hold may appear on your payment method for a period of time.
Qualifications & exceptions
The hold is described as appearing for some purchases, the given example being a subscription with a free trial period.
Changing or updating the payment method is available at any time through the account.
Not stated here
How long a temporary authorization hold lasts is not stated.
Your payment information may go to the content provider or a payment processor
Roku uses your payment information to complete the purchase, and in some cases the content provider or Roku's payment service provider processes the payment for Roku; in those cases Roku may give them your payment information so they can complete the transaction. Payment handling is therefore not always inside Roku.
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Supporting quotations
We will use your payment information to complete the purchase of your order.
In some cases, the content provider or our payment service provider may process those payments for us, and in those cases, we may provide your payment information to them so they can complete the transaction for you.
Qualifications & exceptions
The sharing happens only where that party processes the payment for Roku, and only to complete the transaction.
The recipients named are the content provider and Roku's payment service provider.
Not stated here
Which purchases route through a third party, and those parties' own handling terms, are not stated in this source.
Account & Service Control · Restriction or exception
Some content providers require their own separate account
Some content providers may require you to keep a valid and active account in good standing with them, and that account is separate from your Roku account. A working Roku account and a stored payment method therefore do not by themselves guarantee access to a given provider's content.
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Supporting quotations
Some content providers may require that you to maintain a valid and active account in good standing with them (which is separate from your Roku account).
Qualifications & exceptions
The requirement is described as applying to some content providers, not all.
Any such provider account is separate from the Roku account and must be valid, active and in good standing.
Not stated here
Which providers impose this, and what their own terms require, is not supplied.
You may set a PIN to gate certain content, and turn it off at any time
At your option you can require a PIN code you create to access certain content, the given examples being fee-based entertainment or content not suitable for certain children. The PIN can be enabled or disabled at any time through your Roku account, so purchase protection and child gating are available but entirely user-activated.
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Supporting quotations
At your option, you can require a PIN code (a personal identification number you create) to access certain content (such as fee-based entertainment or content not suitable for certain children).
You can enable or disable your PIN code at any time through your Roku account.
Qualifications & exceptions
The examples given for gated content are fee-based entertainment and content not suitable for certain children.
The choice is the user's, and it can be switched off as easily as on.
Not stated here
The terms do not say whether a PIN blocks purchases themselves or only playback of certain content.
Charges & Financial Obligations · Restriction or exception
Purchases are prepaid and you owe the charges and any bank fees they trigger
All purchases are paid in advance. You are responsible for all charges made by you or through your Roku account, and also for any over-limit, non-sufficient funds, or other overdraft fees your payment method may charge you as a result. Costs that a declined or overdrawn payment method generates therefore fall on the user, not Roku.
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Supporting quotations
All purchases are paid in advance (pre-paid).
You are responsible for all charges that are made by you or through your Roku account.
You are responsible for any over-limit, non-sufficient funds, or other overdraft fees that your payment method may charge you as a result.
Qualifications & exceptions
Payment is taken in advance, described as pre-paid.
Responsibility covers charges made by you or through your Roku account, reaching purchases made by others using the account.
Charges & Financial Obligations · Restriction or exception
A declined payment can be retried, or content access suspended
Roku reserves the right to re-submit a purchase transaction if your payment method is declined, or to suspend your access to content for which payment has not been received. A failed charge therefore does not end the matter: Roku may try again, withhold access, or both.
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Supporting quotations
We reserve the right to re-submit a purchase transaction if your payment method is declined or suspend your access to the content for which payment has not been received.
Qualifications & exceptions
Retry applies to a purchase transaction whose payment method was declined.
Suspension is of access to the specific content for which payment was not received.
Not stated here
How many retries occur, or how long access stays suspended, is not stated.
A free trial needs a payment method and must be cancelled before it ends
A subscription may start with a free trial or include a promotional offer, and the offer terms may vary by content provider and are specified in the offer. To sign up for a free trial you must provide a valid payment method, and if the subscription includes a trial you must cancel before the trial period ends to avoid being charged. Notice before the trial ends is not promised, and cancellation ultimately remains the user's responsibility.
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Supporting quotations
In some cases, your subscription may start with a free trial or include a promotional offer.
The terms of the subscription offer and/or free trial may vary by content provider (and will be specified in the offer).
If your subscription includes a free trial, you must cancel the subscription before the trial period ends to avoid being charged.
To sign up for a free trial you must provide a valid payment method (a temporary authorization hold may appear on your payment method during this time).
You may (or may not) be notified that your free trial is about to end; however, it is ultimately your responsibility to cancel a free trial before it ends (to avoid any charges).
Qualifications & exceptions
Trial and promotional terms vary by content provider and are specified in the offer.
You may or may not be told the trial is ending; cancelling in time stays your responsibility.
A temporary authorization hold may appear on the payment method during the trial.
Not stated here
Whether Roku notifies any given user, and how cancellation is carried out for provider-managed trials, is not stated.
Charges & Financial Obligations · Restriction or exception
Promotional offers can be restricted, changed or cancelled without notice
Some promotional offers are for new subscribers only, offers including free trials are subject to change and may be cancelled at any time without notice, and further restrictions may apply such as content being reachable only within The Roku Channel, only on Roku devices, or only in certain geographic locations; those restrictions are to be provided in the offer terms.
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Supporting quotations
Certain promotional offers are available for new subscribers only.
Promotional offers (including free trials) are subject to change and may be canceled at any time without notice.
Certain restrictions may apply to promotional offers (such as content may be accessible only within The Roku Channel, only on Roku devices, or only in certain geographic locations), which will be provided in the offer terms.
Qualifications & exceptions
Certain offers are limited to new subscribers only.
Change or cancellation of an offer may happen at any time without notice.
Named possible restrictions are The Roku Channel only, Roku devices only, or certain geographic locations only.
Not stated here
The offer terms that carry these restrictions are not part of this source.
Charges & Financial Obligations · Company practice
Recurring subscriptions renew automatically until you cancel
Recurring subscriptions renew automatically until cancelled, and you must cancel before the subscription renews to avoid being billed the next term's fees. Billing therefore continues by default and stops only on cancellation made before the renewal date.
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Supporting quotations
Recurring subscriptions will automatically renew until you cancel.
You must cancel your subscription before it renews to avoid the billing of the next subscription term
Qualifications & exceptions
Renewal is automatic and continues until cancellation.
Cancellation must come before renewal to avoid the next term's charges.
Not stated here
How far ahead of renewal a cancellation must be made is not stated.
qualified by (model-proposed): Cancelling mid-term keeps access to the end but gives no partial refund — The cancellation rules qualify automatic renewal: cancelling before renewal stops the next charge, while cancelling mid-term leaves access running to the end of the paid period with no partial refund.
Charges & Financial Obligations · Procedure
Cancelling mid-term keeps access to the end but gives no partial refund
No refunds are given for partial term cancellations. If you cancel before the subscription period ends, the subscription and access to its content continue until the end of that period, and it does not renew in that case. Managing or cancelling a subscription is pointed to at support.
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Supporting quotations
No refunds are given for partial term cancellations.
If you cancel a subscription before the subscription period ends, your subscription (and your access to its content) will continue until the subscription period ends (it will not automatically renew in this case).
Qualifications & exceptions
The no-refund rule is stated for partial term cancellations only.
Access runs to the end of the already-paid period after cancellation.
A cancelled subscription does not renew again.
Not stated here
Whether any refund route exists outside a partial term cancellation is not addressed here.
Cross-references
qualifies (model-proposed): Recurring subscriptions renew automatically until you cancel — The cancellation rules qualify automatic renewal: cancelling before renewal stops the next charge, while cancelling mid-term leaves access running to the end of the paid period with no partial refund.
Charges & Financial Obligations · Company practice
Roku-managed subscriptions may share one billing date and prorate
For subscriptions that Roku manages directly, Roku may set all your subscriptions to the same billing cycle, and the first billing period of additional subscriptions may be prorated to the same billing date as your current subscriptions. Subscriptions Roku does not manage directly are outside this statement.
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Supporting quotations
For subscriptions that Roku manages directly, we may set your subscriptions so that they all have the same billing cycle and the first billing period for additional subscriptions may be prorated to the same billing date as your current subscription(s).
Qualifications & exceptions
Applies only to subscriptions Roku manages directly.
Alignment and prorating are described as things Roku may do, at its option.
Not stated here
Which subscriptions Roku manages directly is not listed in this source.
Charges & Financial Obligations · Restriction or exception
On-demand and pay-per-view purchases cannot be cancelled or refunded
Purchases of on-demand and pay-per-view content are non-cancellable and non-refundable, and may also carry additional terms and conditions. Buying one-off content therefore gives no change of mind.
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Supporting quotations
Purchases of on-demand and pay-per-view content are non-cancellable and non-refundable and may be subject to additional terms and conditions.
Qualifications & exceptions
The rule names on-demand and pay-per-view content specifically.
Such purchases may also be subject to additional terms not supplied here.
Not stated here
What those additional terms contain is not stated.
Charges & Financial Obligations · Restriction or exception
Sales or use tax may apply and is yours to pay unless included
A purchase may be subject to sales or use tax, with the amount and type depending on what was bought and the tax rules where it is sold; a separate tax would be stated in the offer terms. Paying applicable taxes is your responsibility unless the tax is included in the purchase price. Pricing also excludes any data charges or internet access needed to reach the content or use the products.
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Your purchase may be subject to sales or use tax.
The amount and type of tax applicable to your purchase will depend on what was purchased and the applicable tax rules (where the product or service is sold).
You are responsible for paying the taxes that are applicable to your transactions (unless it is included in the purchase price).
Pricing does not include any data charges or internet access that may be required to access the content and/or use the products.
Qualifications & exceptions
Tax depends on what was purchased and the rules where the product or service is sold.
Responsibility to pay is removed only where tax is included in the purchase price.
Price excludes data charges and internet access.
Not stated here
Which purchases actually carry tax in a given place is not listed here.
Charges & Financial Obligations · Restriction or exception
Promotional credits carry their own supplemental terms
Any promotional credits given to you by Roku or its affiliates are subject to supplemental terms and conditions, which are linked rather than set out here. Credits therefore come with conditions the account terms themselves do not state.
Software updates arrive automatically and cannot be turned off
Updates to the software on your device, or to a content provider's channel app, happen automatically over the internet, often in the background, and Roku says they are necessary to keep the product working and compatible with content providers and cannot be disabled by you. Updates cover bug fixes, interface and access improvements, security, and other changes that may add, change or remove features. Because they are automatic and mandatory, Roku decides when the software on a device changes.
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These updates happen automatically via the internet (data charges may apply) and are often completed in the background, which should not interfere with your use, however, some Roku software updates may require you to restart your device.
Updates are necessary to maintain the operation and functionality of your Roku product and/or compatibility with content providers and their services and cannot be disabled by you.
Updates include things like bug fixes, improvements to the user interface or how you access content, for security purposes, and other changes that may add, change, or remove certain features and functionality.
Qualifications & exceptions
Updates may also be made by a content provider to its own channel app.
They run over the internet and data charges may apply; they are often completed in the background.
Some Roku software updates may require restarting the device.
Updates cannot be disabled by the user, including updates that add, change or remove features.
Not stated here
How often updates occur, and whether any notice precedes them, is not stated.
Using voice features authorizes recording and storage of your spoken input
When you use voice features you authorize Roku and the service providers that help provide them to record, process and store your verbal inputs, described as a recording and/or readout of what was said, together with information about your Roku device, so those services can be provided to you. Voice control works through the Roku mobile app or a compatible voice-enabled Roku remote, and only where the product supports voice commands depending on your country of residence.
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When using the voice features, you are authorizing us (and our service providers who help provide these services) to record, process, and store your verbal inputs (a recording and/or readout of what was said) along with information about your Roku device in order to provide these services to you.
If your product supports voice commands (depending on your country of residence), you can use your voice to control your Roku device (to search for content, switch inputs, launch channels, and much more) via (1) the Roku mobile app or (2) a compatible voice-enabled Roku remote.
Qualifications & exceptions
The recording and storage are for the purpose of providing the voice services to you.
Recipients named are Roku and its service providers who help provide these services.
The stored material is stated as the verbal input plus information about your Roku device.
Availability depends on the product supporting voice commands and on your country of residence.
Not stated here
Retention periods, deletion controls and whether the recordings are used for anything beyond providing the service are not stated here.
Content & IP Rights · Restriction or exception
Roku software is proprietary and ungranted rights stay with Roku
Roku software is proprietary to Roku and/or its licensors and protected by copyright, trademark and other laws of the United States and other countries. Any rights not expressly granted in these terms are reserved by Roku or its licensors, so permission has to be found in the terms themselves rather than assumed.
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Roku software is proprietary to Roku (and/or its licensors) and protected by copyright, trademark, and other laws of the United States and other countries.
Any rights not expressly granted to you in these terms are reserved by Roku (or its applicable licensors).
Qualifications & exceptions
Protection is claimed under copyright, trademark and other laws of the United States and other countries.
Reservation covers every right not expressly granted in these terms.
You may not remove or obscure proprietary rights notices
You may not remove, alter or obscure copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying your Roku product, or in any content provided through it. The restriction covers the notices themselves wherever they appear, not copying of the marked material.
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You may not remove, alter, or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying your Roku product or from any content provided via the Roku product.
Qualifications & exceptions
The listed marks are copyright, trademark, service mark and other proprietary rights notices.
The rule covers notices on or with the product and in content delivered through the product.
Legal Rights & Agreement Rules · Restriction or exception
Products and services are provided as is with implied warranties disclaimed
Except for the limited hardware warranty that accompanies the product, Roku products and services are provided as is and as available, and to the maximum extent permitted by law Roku disclaims implied warranties including merchantability, fitness for a particular purpose and non-infringement, and warranties arising from course of dealing or usage of trade. The warranty actually offered is therefore the separate limited hardware warranty.
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Except for the limited hardware warranty accompanying your product, Roku products and services are provided
and to the maximum extent permitted by applicable law, WE DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
Qualifications & exceptions
The carve-out is the limited hardware warranty accompanying the product.
The disclaimers apply to the maximum extent permitted by applicable law.
Not stated here
The limited hardware warranty is a separate document and is not part of this source.
Cross-references
referred to by (model-proposed): No promise of uninterrupted service or content quality — Both passages form one disclaimer set: products and services are provided as is, with no warranty of uninterrupted, secure or error-free service or of content quality.
has exception (model-proposed): Local law may override these disclaimers and limits — The exclusions passage states the warranty disclaimers may not apply in jurisdictions that forbid excluding certain warranties.
Legal Rights & Agreement Rules · Restriction or exception
No promise of uninterrupted service or content quality
Roku makes no warranty that the services provided by the product will meet your requirements or be available on an uninterrupted, secure, or error-free basis, and no warranty regarding the quality of any information or content provided through the product.
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We make no warranty that the services provided by the product will meet your requirements or will be available on an uninterrupted, secure, or error-free basis.
We make no warranty regarding the quality of any information or content provided through the product.
Qualifications & exceptions
The disclaimer covers meeting your requirements as well as uninterrupted, secure or error-free availability.
A separate disclaimer covers the quality of information or content delivered through the product.
Legal Rights & Agreement Rules · Restriction or exception
Indirect and punitive damages are excluded where the law allows
When permitted by law, Roku states it will not be responsible for indirect, special, consequential, exemplary or punitive damages, and in all cases it says it will not be liable for loss or damage that is not reasonably foreseeable. Recovery is therefore limited to foreseeable direct loss only.
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WHEN PERMITTED BY LAW, WE WILL NOT BE RESPONSIBLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.
IN ALL CASES, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE.
Qualifications & exceptions
The exclusion applies when permitted by law.
A separate sentence excludes any loss or damage that is not reasonably foreseeable.
Legal Rights & Agreement Rules · Restriction or exception
Total liability is capped at what you paid for the devices or $50, whichever is more
To the extent permitted by law, Roku's total liability from all causes of action and under all theories, including implied warranties, is limited to the purchase price you paid for the Roku devices linked to your Roku account or $50 USD, whichever is more. Even a claim that succeeds therefore recovers at most that amount.
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TO THE EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FROM ALL CAUSES OF ACTION AND UNDER ALL THEORIES OF LIABILITY, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE PURCHASE PRICE (THAT YOU PAID) FOR THE ROKU DEVICES LINKED TO YOUR ROKU ACCOUNT OR $50 USD (WHICHEVER IS MORE).
Qualifications & exceptions
The cap is measured on devices linked to your Roku account, not on content purchased through it.
It takes the greater of the device purchase price and $50 USD.
It applies to the extent permitted by law and includes implied-warranty claims.
Not stated here
How the purchase price is determined when devices were bought from a retailer, or gifted, is not stated.
Legal Rights & Agreement Rules · Restriction or exception
Local law may override these disclaimers and limits
Some jurisdictions do not allow exclusion of certain warranties, or exclusion or limitation of liability for consequential or incidental damages, so Roku states the disclaimers and limitations above may not apply to you. The warranty disclaimers and liability cap are therefore not universal, and whether they bind a given user depends on their jurisdiction.
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Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the disclaimers and limitations above may not apply to you.
Qualifications & exceptions
The passage addresses jurisdictions that bar excluding warranties or limiting liability for consequential or incidental damages.
It says the disclaimers and limitations may not apply, without naming any jurisdiction.
Not stated here
Which jurisdictions, and which parts of the disclaimers, are affected is not identified here.
Legal Rights & Agreement Rules · Restriction or exception
Disputes go to arbitration individually, not to court or class actions
All claims arising out of or relating to your Roku account or any Roku product or service are resolved exclusively through arbitration under the linked Dispute Resolution Terms, unless you opted out or another exception applies, and both sides agree that claims may only proceed on an individual basis rather than as a class, consolidated or representative action. Court is therefore not the ordinary route, and joining claims together is excluded.
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All claims arising out of or relating to your Roku account or any Roku product or service will be resolved exclusively through arbitration, according to these Dispute Resolution Terms, unless you opted out or another exception applies.
We both agree that all claims may only be conducted on an individual basis (and not in a class, consolidated, or representative action).
Qualifications & exceptions
The arbitration rules themselves live in the separate linked Dispute Resolution Terms.
Opt-out or another exception may take a claim outside arbitration.
Class, consolidated and representative actions are excluded by agreement.
Not stated here
The Dispute Resolution Terms text is not part of this source, so how to opt out, its deadline and cost allocation are unknown here.
Delaware law governs, and any court case belongs in Northern California
These terms are governed by the laws of the State of Delaware without regard to conflict of laws principles, and if a claim does proceed in court rather than arbitration the exclusive jurisdiction and venue is federal court for the Northern District of California or state court in Santa Clara County, California.
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These terms are governed by the laws of the State of Delaware, without regard to any conflict of laws principles that may provide the application of the law of another jurisdiction.
If, for any reason, a claim proceeds in court rather than in arbitration, we both agree that the exclusive jurisdiction and venue for any legal proceeding is either federal court of the Northern District of California or state court in Santa Clara County, California.
Qualifications & exceptions
Conflict of laws principles are excluded, so another jurisdiction's law is not substituted.
The venue clause applies only where a claim proceeds in court rather than arbitration.
Only you and Roku are parties, and unused rights are not waived
The terms are between you and Roku, no other person may enforce them on your behalf, and your rights are not transferable. Each paragraph is intended to operate separately, so if a term is held invalid or unenforceable it is enforced to the maximum extent permissible and the rest stays in force. A delay or choice not to enforce does not waive Roku's rights or excuse your compliance.
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These terms are between you and Roku and no other person has any right to enforce these terms on your behalf.
Each paragraph is intended to operate separately.
If any court or relevant authority determines that any terms are invalid or unenforceable, those terms will be enforced to the maximum extent permissible and the remaining terms will remain in full force and effect.
If we delay or chose not to enforce these terms, that will not mean that we have waived our rights or that you do not have to comply with these terms.
Qualifications & exceptions
Third parties have no enforcement right and the user's rights cannot be transferred.
Invalid terms are enforced to the maximum extent permissible rather than dropped wholesale.
Failure or delay in enforcing does not waive the right to enforce later.
Roku may change these terms, and continued use accepts the changes
Roku may amend these terms from time to time. Material changes are posted on its website and may also be notified through your Roku product or Roku account, and using the product after the changes take effect counts as accepting them; if you do not agree, Roku says you may not be able to continue using your product with your account. Continued use, not a fresh signature, is what binds you to new terms.
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These terms may be amended by us from time to time. If we make material changes to these terms, we will post the revised terms on our website and may also notify you through your Roku product or your Roku account.
Your use after the changes go into effect will constitute your acceptance of those changes.
If you do not agree to the new terms, you may not be able to continue using your product with your Roku account.
Qualifications & exceptions
Notice of material changes is by website posting, and possibly through the product or account.
Acceptance is constituted by use after the changes go into effect.
Refusing new terms may mean you cannot keep using the product with your Roku account.
Not stated here
How much notice precedes a change, and what counts as a material change, is not stated.
Questions about these terms go to Roku's contact page
The document names its own contact route for questions about the terms: a contact page on Roku's website. No other channel, address or response commitment is given in these terms.
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If you have any questions about these terms, you can contact us.
Qualifications & exceptions
The route named is the contact page linked from the terms.
Not stated here
No response time or escalation process is stated.
Legal Rights & Agreement Rules · Context
The analyzed version is the one effective October 17, 2020
The document states its own effective date at the end: October 17, 2020. Because Roku may amend the terms and post revised versions, this date identifies which version was read; no later amendment date or version history appears in it.
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Supporting quotations
Effective: October 17, 2020
Qualifications & exceptions
This is the effective date the document states for itself, alongside the separate statement that it may be amended from time to time.
Not stated here
Whether a newer version is now published at the same address was not checked for this analysis; only the saved October 17, 2020 version was read.