The Roku Channel Terms of Use

Roku · agreement dated October 17, 2020 · Official agreement

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8 of 43 cards in Charges & Financial Obligations

Charges & Financial Obligations · Restriction or exception

Your internet connection and any data charges are your own responsibility

The Roku Channel requires an internet connection to reach, and the document puts the cost of that connection on the user: data charges may apply depending on the user's data plan and are the user's responsibility to pay.

Details
Who
The user
What it does
Pay any data charges incurred
Condition
Access requires an internet connection and charges depend on the user's data plan

Supporting quotations

Access to The Roku Channel requires an internet connection.
Data charges may apply, depending on your data plan, which is your responsibility to pay.

Qualifications & exceptions

  • Data charges depend on the user's own data plan, so whether any charge arises depends on that plan.
  • Responsibility to pay is the user's, not Roku's.
Also annotated in the same passage (1)

Charges & Financial Obligations · Procedure

Subscriptions are managed through your Roku account and limited by the offer terms

Subscriptions to content on The Roku Channel are managed through the user's Roku account rather than inside these terms. The document warns that restrictions may apply to these offers, such as content being accessible only within The Roku Channel, only on Roku devices, or only in certain geographic locations, and says those restrictions will be provided in the offer terms.

Details
Who
The user, through their Roku account
What it covers
Subscriptions to content on The Roku Channel
Condition
Offer restrictions may apply and will be provided in the offer terms
Where
Some offers may be limited to certain geographic locations

Supporting quotations

Subscriptions to content on The Roku Channel are managed through your Roku account.
Certain restrictions may apply to these offers (such as content may be accessible only within The Roku Channel, only on Roku devices, or only in certain geographic locations), which will be provided in the offer terms.

Qualifications & exceptions

  • Management of a subscription happens in the Roku account.
  • Restrictions named are access only within The Roku Channel, only on Roku devices, or only in certain geographic locations.
  • Any such restrictions are stated to be provided in the offer terms, which are not supplied with this document.

Not stated here

  • The specific restrictions on any given subscription are set out in the offer terms, which are not part of this document, so they are unknown here.

Charges & Financial Obligations · Restriction or exception

You must cancel a free trial before it ends to avoid being charged

If a subscription includes a free trial, the document puts the duty on the user to cancel the subscription before the trial period ends in order to avoid being charged. It says cancelling in time is ultimately the user's responsibility.

Details
Who
The user with a subscription that includes a free trial
What it does
Cancel before the trial period ends
Condition
To avoid being charged

Supporting quotations

If your subscription includes a free trial, you must cancel the subscription before the trial period ends to avoid being charged.
it is ultimately your responsibility to cancel a free trial before it ends (to avoid any charges)

Qualifications & exceptions

  • The duty applies only where the subscription includes a free trial.
  • Cancelling must happen before the trial period ends to avoid charges.
  • Responsibility to cancel in time rests on the user even though Roku may send a notice.
Also annotated in the same passage (1)

Charges & Financial Obligations · Context

No reminder before a free trial ends is promised

The document states that notification before a free trial ends is optional: the user may or may not be told the trial is about to end. There is therefore no promised reminder before charging begins.

Details
Who
Roku
What it does
May or may not notify the user that a free trial is ending

Supporting quotations

You may (or may not) be notified that your free trial is about to end

Qualifications & exceptions

  • Notification is described as something Roku "may (or may not)" give, so it is not promised.

Not stated here

  • Whether any particular subscription sends a trial-end notice, and by what channel, is not stated.
Also annotated in the same passage (1)

Charges & Financial Obligations · Company practice

Recurring subscriptions renew automatically and keep charging until you cancel

Recurring subscriptions automatically renew until the user cancels, and the account is charged the next subscription term's fees unless the user cancels before renewal.

Details
Who
The user
What it does
Cancel before renewal to avoid the next term's fees
When
Recurring subscriptions renew automatically until cancelled

Supporting quotations

Recurring subscriptions will automatically renew until you cancel. You must cancel your subscription before it renews to avoid the billing of the next subscription term’s fees to your account.

Qualifications & exceptions

  • Renewal is automatic and continues until cancellation.
  • Cancelling must occur before the renewal date to stop the next term's fees being billed to the account.

Cross-references

Also annotated in the same passage (2)

Charges & Financial Obligations · Company practice

Roku may align all your subscriptions to one billing date and prorate the first period

Roku may set a user's subscriptions on The Roku Channel so they all share the same billing cycle, and the first billing period for an additional subscription may be prorated to line up with the existing subscription's billing date. A shorter first period can therefore still be billed for its prorated length.

Details
Who
Roku
What it does
Align billing cycles and prorate the first period of additional subscriptions
When
The first billing period of an additional subscription

Supporting quotations

We may set your subscriptions on The Roku Channel so that they all have the same billing cycle and the first billing period for additional subscriptions may be prorated to the same billing date as your current subscription(s).

Qualifications & exceptions

  • The alignment is something Roku "may" do, not something it promises in every case.
  • Only the first billing period of an additional subscription is described as prorated.

Not stated here

  • The terms do not describe how a prorated first period is calculated for any given subscription.
Also annotated in the same passage (3)

Charges & Financial Obligations · Restriction or exception

No refund is given for cancelling part-way through a term

The document states flatly that no refunds are given for partial-term cancellations, so cancelling in the middle of a subscription period does not return money for the unused part of that period.

Details
Who
The user cancelling a subscription
What it covers
Refunds for partial term cancellations
Exception
None are given

Supporting quotations

No refunds are given for partial term cancellations.

Qualifications & exceptions

  • The rule addresses partial-term cancellations specifically; it does not describe any other refund situation, which these terms leave unstated.

Not stated here

  • The terms do not address refunds in any other circumstance, so no refund route can be read from this document.
Also annotated in the same passage (3)

Charges & Financial Obligations · Procedure

After cancelling you keep access until the period ends, with no further renewal

If the user cancels before the subscription period ends, the subscription and access to its content continue until the period ends, and it does not automatically renew afterwards. The document points to Roku support for how to manage or cancel a subscription.

Details
Who
The user cancelling before the period ends
When
Access continues until the subscription period ends
Condition
The subscription will not automatically renew

Supporting quotations

If you cancel a subscription before the subscription period ends, your subscription (and your access to its content) will continue until the subscription period ends (it will not automatically renew in this case).

Qualifications & exceptions

  • Access runs only to the end of the already-paid subscription period.
  • After that the subscription will not renew automatically in this case.

Not stated here

  • The cancellation interface itself is reached through Roku support or the account pages, which are not part of this document.

Cross-references

Also annotated in the same passage (2)