Acceptable Use

Slack · Official agreement

Read the agreement

3 of 38 cards in Account & Service Control

Account & Service Control · Permission or license

For Slack, access can be suspended or ended over illegal activity or credible harm

For Slack Services, if the company believes a customer or its users are engaging in or encouraging illegal activity, or deliberately or repeatedly present a credible risk of harm, or encourage harm, to other users, the Services or any third parties, it may suspend or terminate Slack access. The trigger is the company's belief, and the right is discretionary ('may').

Details
Who
we (not defined)
What it does
suspend or terminate Slack access
Condition
belief of illegal activity, or deliberate or repeated credible risk of harm, or encouraging harm
What it covers
a customer or its users

Supporting quotations

With respect to Slack Services, if we believe a customer or its users are engaging in or encouraging illegal activity, or deliberately or repeatedly presents a credible risk of harm, or encourages harm, to other users, the Services or any third parties, we may suspend or terminate your Slack access.

Qualifications & exceptions

  • Applies 'with respect to Slack Services'.
  • The trigger is what 'we' believe; the paragraph states no standard of proof.

Not stated here

  • 'We' and 'you' are not defined in this policy; the text does not say whether 'we' is Slack or Salesforce.
  • The paragraph states no notice, warning, cure period, appeal or data-return step.
  • The wording does not make clear whether 'deliberately or repeatedly' applies only to the credible-risk limb or also to the illegal-activity limb.
  • The paragraph does not say whether the step reaches an individual user's access or only the customer's.

Cross-references

Also annotated in the same passage (1)

Account & Service Control · Restriction or exception

Slack is not available for consumer purposes

The policy says Slack is not available for consumer purposes because Slack is intended for use by businesses and organizations.

Details
What it covers
Slack
Exception
consumer purposes
Why
intended for businesses and organizations

Supporting quotations

Slack is not available for consumer purposes, as Slack is intended for use by businesses and organizations.

Qualifications & exceptions

  • Stated in the Scope section, in the paragraph about Slack Services.

Not stated here

  • 'Consumer purposes' is not defined.
  • The text does not say what happens if someone uses Slack for consumer purposes, or whether that alone counts as a violation.

Cross-references

Also annotated in the same passage (1)

Account & Service Control · Permission or license

More than one notice lets Salesforce immediately terminate a customer's subscriptions

If Salesforce receives more than one such notice for the same customer, it reserves the right to immediately terminate that customer's subscriptions to the services as Salesforce deems necessary to ensure continued protection under the DMCA safe harbor provisions, or to prevent violations of other applicable laws or third parties' rights.

Details
Who
Salesforce
What it does
immediately terminate the customer's subscriptions to the services
Condition
more than one such notice for the same customer, as deemed necessary by Salesforce
Why
ensure continued protection under the DMCA safe harbor provisions, or prevent violations of other applicable laws or third parties' rights

Supporting quotations

If Salesforce receives more than one such notice for the same customer, Salesforce reserves the right to immediately terminate such customer’s subscriptions to the services as deemed necessary by Salesforce to ensure continued protection under the safe harbor provisions under the DMCA or to prevent violations of other applicable laws or third parties’ rights.

Qualifications & exceptions

  • Whether termination is necessary is for Salesforce to deem.
  • The stated purposes are continued protection under the DMCA safe harbor provisions, or preventing violations of other applicable laws or third parties' rights.
  • The trigger is 'more than one such notice' for the same customer.

Not stated here

  • The text sets no number of notices beyond 'more than one', no time window, and no cure period.
  • 'Such notice' points back to a notice alleging infringement, and the text does not say whether it must be valid.

Cross-references

Also annotated in the same passage (1)