"Malicious Code" means code, files, scripts, agents or programs intended to do harm, including viruses, worms, time bombs and Trojan horses. The term is used later in the usage restrictions.
Details
What it covers
Code, files, scripts, agents or programs intended to do harm
Supporting quotations
“Malicious Code” means code, files, scripts, agents or programs intended to do harm, including, for example, viruses, worms, time bombs and Trojan horses.
SFDC commits to administrative, physical and technical safeguards for Customer Data
SFDC will maintain appropriate administrative, physical and technical safeguards for the security, confidentiality and integrity of Customer Data, as described in the Documentation. They will include, but are not limited to, measures designed to prevent unauthorized access to or disclosure of Customer Data, other than access or disclosure by the Customer or Users. The detail of the safeguards sits in the Documentation, which can be updated from time to time.
Details
Who
SFDC
What it covers
Customer Data
Exception
Access or disclosure by Customer or Users is outside the prevention measures
Supporting quotations
SFDC will maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Customer Data, as described in the Documentation.
measures designed to prevent unauthorized access to or disclosure of Customer Data (other than by Customer or Users)
“Customer Data” means electronic data and information submitted by or for Customer to the online Services, excluding Non-SFDC Applications.
as updated from time to time
Qualifications & exceptions
Safeguards are "as described in the Documentation".
The prevention measures do not cover access or disclosure by the Customer or Users.
Not stated here
The specific safeguards are in the Documentation, which is not supplied.
The Customer must try to prevent unauthorized access and tell SFDC promptly if it happens
The Customer will use commercially reasonable efforts to prevent unauthorized access to or use of the Services, and will notify SFDC promptly of any such unauthorized access or use.
Details
Who
Customer
What it does
Prevent unauthorized access or use; notify SFDC promptly
Supporting quotations
(c) use commercially reasonable efforts to prevent unauthorized access to or use of Services, and notify SFDC promptly of any such unauthorized access or use
Qualifications & exceptions
The effort standard is "commercially reasonable efforts"; the notice duty is "promptly".
No interfering with the Services, unauthorized access, or getting around usage limits or SFDC's intellectual property
The Customer will not interfere with or disrupt the integrity or performance of any Service or third-party data in it, attempt to gain unauthorized access to a Service or its related systems or networks, or permit access to or use of Services in a way that circumvents a contractual usage limit. It also may not use the Services to access, copy or use SFDC intellectual property except as the Agreement, an Order Form or the Documentation permit.
Details
Who
Customer
Exception
Use of SFDC intellectual property permitted by the Agreement, an Order Form or the Documentation
Supporting quotations
(e) interfere with or disrupt the integrity or performance of any Service or third-party data contained therein, (f) attempt to gain unauthorized access to any Service or its related systems or networks, (g) permit direct or indirect access to or use of any Services in a way that circumvents a contractual usage limit, or use any Services to access, copy or use any of SFDC intellectual property except as permitted under this Agreement, an Order Form, or the Documentation
Each party must protect the other's Confidential Information with reasonable care and limit its use and access
Each party keeps ownership of its Confidential Information. The Receiving Party must use the same degree of care it uses for its own similar information, and not less than reasonable care, to (i) not use the Disclosing Party's Confidential Information for any purpose outside the scope of the Agreement and (ii) unless the Disclosing Party authorizes otherwise in writing, limit access to those of its and its Affiliates' employees and contractors who need it for purposes consistent with the Agreement and have signed confidentiality agreements at least as protective. For Customer Data, SFDC also has the separate safeguards commitment in the Protection of Customer Data section.
Details
Who
Receiving Party
What it does
Protect with at least reasonable care; use only within the scope of the Agreement; limit access to need-to-know staff under confidentiality agreements
Exception
Unless the Disclosing Party authorizes otherwise in writing
Supporting quotations
As between the parties, each party retains all ownership rights in and to its Confidential Information. The Receiving Party will use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but not less than reasonable care) to (i) not use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement and (ii) except as otherwise authorized by the Disclosing Party in writing, limit access to Confidential Information of the Disclosing Party to those of its and its Affiliates’ employees and contractors who need that access for purposes consistent with this Agreement and who have signed confidentiality agreements with the Receiving Party containing protections not materially less protective of the Confidential Information than those herein.
SFDC will maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Customer Data, as described in the Documentation.
Qualifications & exceptions
The standard is the same degree of care as for its own information, but never less than reasonable care.
Access is limited to people with a need, under confidentiality agreements not materially less protective.
SFDC warrants accurate security descriptions, no material security or functionality decrease, and performance
SFDC warrants that during an applicable subscription term (a) the Agreement, Order Forms and Documentation will accurately describe the administrative, physical and technical safeguards for protecting the security, confidentiality and integrity of Customer Data, (b) SFDC will not materially decrease the overall security of the Services, (c) the Services will perform materially in accordance with the applicable Documentation, and (d) subject to the Integration with Non-SFDC Applications section, SFDC will not materially decrease the overall functionality of the Services. The warranties are tied to a subscription term, so free trials and Free Services (covered by their own as-is wording) are not within them. The replacement text for customers domiciled in France and Germany, set out later, keeps the same four promises.
Details
Who
SFDC
When
During an applicable subscription term
What it covers
Accurate description of safeguards; no material decrease in security or functionality; performance per Documentation
Supporting quotations
SFDC warrants that during an applicable subscription term (a) this Agreement, the Order Forms and the Documentation will accurately describe the applicable administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Customer Data, (b) SFDC will not materially decrease the overall security of the Services, (c) the Services will perform materially in accordance with the applicable Documentation, and (d) subject to the “Integration with Non-SFDC Applications” section above, SFDC will not materially decrease the overall functionality of the Services.
SFDC will maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Customer Data, as described in the Documentation.
During an applicable subscription term (a) this Agreement, the Order Forms and the Documentation will accurately describe the applicable administrative, physical, and technical safeguards
SFDC warrants that during an applicable subscription term (a) this Agreement, the Order Forms and the Documentation will accurately describe the applicable administrative, physical, and technical safeguards
Qualifications & exceptions
Applies during an applicable subscription term.
Warranty (d) is subject to SFDC's right to stop features that integrate with Non-SFDC Applications.
"Materially" qualifies the security, performance and functionality promises.
Not stated here
Customers domiciled in France or Germany have replacement warranty text later in the Agreement.
For Customers in Germany, SFDC warrants the "agreed quality" of the Services during the subscription term
For Customers domiciled in Germany, SFDC warrants during an applicable subscription term that the Agreement, Order Forms and Documentation accurately describe the safeguards for Customer Data, that it will not materially decrease the overall security of the Services, that the Services will perform materially in accordance with the Documentation, and, subject to the Integration with Non-SFDC Applications section, that it will not materially decrease their overall functionality. These are the same four promises as the general SFDC Warranties, presented as the agreed quality of the Services.
Details
Who
SFDC
Where
Customers domiciled in Germany
When
During an applicable subscription term
Supporting quotations
8.1 Agreed Quality of the Services. SFDC warrants that during an applicable subscription term (a) this Agreement, the Order Forms and the Documentation will accurately describe the applicable administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Customer Data, (b) SFDC will not materially decrease the overall security of the Services, (c) the Services will perform materially in accordance with the applicable Documentation, and (d) subject to the “Integration with Non-SFDC Applications” section above, SFDC will not materially decrease the overall functionality of the Services.
SFDC warrants that during an applicable subscription term
During switching SFDC provides reasonable assistance, but is not liable for damages arising from switching or deletion
Throughout the switching process and in line with the Agreement, SFDC will provide reasonable assistance, act with due care to maintain business continuity and maintain the agreed level of security. Once a Switching Request is submitted, SFDC may tell the Customer about known risks to the continuity of the Services and technical limitations. These commitments sit beside a later exclusion that says SFDC is not liable for any damages, losses, costs or expenses arising out of or in connection with the Switching or Deletion Request.
Details
Who
SFDC
What it does
Provide reasonable assistance, maintain business continuity and the agreed level of security
Exception
SFDC is not liable for damages arising out of the Switching or Deletion Request
Supporting quotations
Throughout the switching process and in accordance with the Agreement, SFDC will provide reasonable assistance, act with due care to maintain business continuity and maintain the agreed level of security.
SFDC may inform Customer about any known risks to the continuity in the provision of the Services and/or technical limitations as a result of the Switching once the Switching Request is submitted or as otherwise indicated by SFDC.
SFDC shall not be liable for any damages, losses, costs, or expenses arising out of or in connection with the Switching and/or the Deletion Request.
Qualifications & exceptions
Assistance is "reasonable" and "in accordance with the Agreement".
SFDC's liability for damages from switching or deletion is excluded by the Liability paragraph.