The Services may include AI features, and SFDC states a commitment to responsible AI development
The Services may comprise or include artificial intelligence ("AI") features or functionality. SFDC states that it is committed to the responsible development of AI in the Services, as further described in the Documentation at a stated salesforce.com PDF address.
Details not recorded for this card
Supporting quotations
The Services may comprise or include artificial intelligence (“AI”) features or functionality. SFDC is committed to the responsible development of AI in the
Services as further described in the Documentation at https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/misc/salesforce-trusted-ai-resources.pdf.
Qualifications & exceptions
Applies to Services that include AI features or functionality.
Not stated here
The linked trusted-AI resources document was not supplied, so its content is not analyzed here.
Customer Data is processed by AI-enabled Services only in accordance with the Customer's documented instructions
Processing of Customer Data by Services that include AI features or functionality will only be in accordance with the Customer's documented instructions.
Details not recorded for this card
Supporting quotations
Processing of Customer Data by Services that include AI features or functionality will only be in accordance with Customer’s documented instructions.
Qualifications & exceptions
Covers Customer Data processed by Services that include AI features or functionality.
Not stated here
The text does not say where or how the Customer's documented instructions are given, or what they may include.
SFDC gives export instructions, and the Customer exports within 30 days after the 2-month notice ends
SFDC will support the Customer's Switching Request in accordance with the Data Act by giving the Customer the related instructions (or as otherwise indicated in the Documentation) for the Customer to export Customer Data within 30 calendar days after the end of the 2-month notification period, counted from the date SFDC receives a fully completed Switching Request (the "Transition Period").
Details not recorded for this card
Supporting quotations
(a) Switching Request. SFDC will support the Customer’s Switching Request in accordance with the Data Act by providing Customer the related instructions,or as otherwise indicated by SFDC in the Documentation, for Customer to export Customer Data within 30 calendar days after the end of the 2-month notification period from the date SFDC receives a fully completed Switching Request (“Transition Period”).
Qualifications & exceptions
Applies to a Switching Request from a Customer domiciled in the EU/EEA.
The period runs from the date SFDC receives a fully completed Switching Request.
Use & Processing · User right or choice
If the Transition Period is unfeasible, SFDC tells the Customer within 14 business days and offers up to 7 months
SFDC will inform the Customer within 14 business days of receiving a Switching Request if the Transition Period is technically unfeasible, giving a reasonable explanation for the technical limitations and an alternative Transition Period for exporting Customer Data, which shall not exceed 7 months. The Customer also has the right to ask for an alternative Transition Period at the time of the request that is reasonably appropriate under the circumstances, not exceeding 7 months.
Details not recorded for this card
Supporting quotations
SFDC will inform Customer within 14 business days of receiving a Switching Request if the Transition Period is technically unfeasible, providing a reasonable explanation for such technical limitations and an alternative Transition Period for the Customer to export their Customer Data, which shall not exceed 7 months.
Customer shall have the right to ask for an alternative Transition Period at the time of the request, that is reasonably appropriate under the circumstances, which shall not exceed 7 months.
Qualifications & exceptions
Applies to a Switching Request from a Customer domiciled in the EU/EEA.
Any alternative Transition Period shall not exceed 7 months.
Use & Processing · Company commitment
SFDC gives reasonable help during switching, and the Customer emails when its export is complete
Throughout the switching process and in accordance with the agreement, SFDC will provide reasonable assistance, act with due care to maintain business continuity and maintain the agreed level of security. SFDC may inform the Customer about any known risks to the continuity of the Services and/or technical limitations resulting from the switching once the Switching Request is submitted or as otherwise indicated. The Customer shall notify SFDC once the export of Customer Data is completed, via the stated billing email address.
Details not recorded for this card
Supporting quotations
Throughout the switching process and in accordance with the Agreement, SFDC will provide reasonable assistance, act with due care to maintain business continuity and maintain the agreed level of security.
SFDC may inform Customer about any known risks to the continuity in the provision of the Services and/or technical limitations as a result of the Switching once the Switching Request is submitted or as otherwise indicated by SFDC.
Customer shall notify SFDC once the export of Customer Data is completed via billing@emea.salesforce.com.
Qualifications & exceptions
Applies to a Switching Request from a Customer domiciled in the EU/EEA.