Terms of Service

Slack · agreement dated October 15, 2026 · Official agreement

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4 of 153 cards in Security & Safeguards

Security & Safeguards · Company commitment

SFDC will maintain safeguards for the security, confidentiality and integrity of Customer Data

SFDC will maintain appropriate administrative, physical and technical safeguards to protect the security, confidentiality and integrity of Customer Data, as described in the Documentation. The safeguards include measures designed to prevent unauthorized access to or disclosure of Customer Data, other than by the Customer or Users.

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Supporting quotations

SFDC will maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Customer Data, as described in the Documentation.
measures designed to prevent unauthorized access to or disclosure of Customer Data (other than by
Customer or Users).
“Customer Data” means electronic data and information submitted by or for Customer to the online Services, excluding Non-SFDC Applications.

Qualifications & exceptions

  • Covers Customer Data as defined, which is data submitted to the online Services and excludes Non-SFDC Applications.
  • The safeguards are "designed to" prevent unauthorized access, and access by the Customer or Users is outside that aim.

Not stated here

  • The specific safeguards are described in the Documentation, which was not supplied.
Also annotated in the same passage (9)
1 more

Security & Safeguards · Restriction or exception

The Customer must use commercially reasonable efforts to prevent unauthorized access and notify SFDC promptly

The Customer will use commercially reasonable efforts to prevent unauthorized access to or use of the Services and will notify SFDC promptly of any such unauthorized access or use.

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Supporting quotations

(c) use commercially reasonable efforts to prevent unauthorized access to or use of Services, and notify SFDC promptly of any such unauthorized access or use
Also annotated in the same passage (3)

Security & Safeguards · Restriction or exception

The Customer may not disrupt a Service, gain unauthorized access, or circumvent a usage limit

The Customer will not interfere with or disrupt the integrity or performance of any Service or third-party data in it, attempt to gain unauthorized access to a Service or its related systems or networks, or permit direct or indirect access to or use of any Services in a way that circumvents a contractual usage limit. It also will not use the Services to access, copy or use SFDC intellectual property except as the agreement, an Order Form or the Documentation permits.

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Supporting quotations

(e) interfere with or disrupt the integrity or performance of any Service or third-party data contained therein, (f) attempt to gain unauthorized access to any Service or its related systems or networks
(g) permit direct or indirect access to or use of any Services in a way that circumvents a contractual usage limit, or use any Services to access, copy or use any of SFDC intellectual property except as permitted under this Agreement, an Order Form, or the Documentation
Also annotated in the same passage (3)

Security & Safeguards · Context

Malicious Code means code, files, scripts, agents or programs intended to do harm

"Malicious Code" is defined as code, files, scripts, agents or programs intended to do harm, including, for example, viruses, worms, time bombs and Trojan horses.

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Supporting quotations

“Malicious Code” means code, files, scripts, agents or programs intended to do harm, including, for example, viruses, worms, time bombs and Trojan horses.
Also annotated in the same passage (1)